July 2007 Connecting the CHART Member FlipCHART July 2007 Connecting the CHART Member Community ~ in print Upcoming Tucson Conference

Inside this issue: Cameron Mitchell: 2007 Commitment to People Award Recipient CHART is pleased to present the Commitment to People Award during the Photos from NRA 2 gala dinner at the upcoming Tucson Conference. This year, the honor will Show & CHART be bestowed upon Cameron Mitchell, President and CEO of Cameron Reception Mitchell Restaurants. The award is presented annually to highlight the head of an industry organization who has clearly and consistently demon- Milestone 3 strated a commitment to the development of people. Congratulations Anniversaries Cameron—we look forward to celebrating with you. Twin Cities RTF 3 Service Event a Core CHART Value CHART in the News 4 Giving back is the core of CHART and once again this confer- ence will include a community service project where members Board Candidates 4 join together to give back to the host community. You’ll find this Access to Harvard 4 event to be worthwhile on many levels. Number one: build ManageMentor lasting relationships by working side by side with your peers. Number two: inspire teamwork and community service ideas to bring back to your operation. And number three: feel good because it’s just the right thing to do. Scenic Horseback Riding Nestled in the desert foothills of Tucson’s Santa Catalina Mountains, Loews Ventana Canyon Resort is a true oasis where serenity and relaxation surround you. In addition to the scheduled learning and education, there will be time to enjoy the optional activities of relaxing at the cool swimming pools, hiking canyon trails, walking through the resort gardens, as well as horseback riding atop a gorgeous moun- tainside backdrop. The time is NOW to make/confirm your Cooking Local Cuisine conference registra- Are you a foodie? As an optional activity, you will have the chance to take a tion as well as your cooking class with a local executive chef. Come and learn how to cook local transportation cuisine like a pro! arrangements. Hospitality Retreat (a.k.a. Hospitality Suite) Host Hotel: You’ll find an open, welcoming atmosphere away from it all at the famous CHART Loews Ventana hospitality suite. This refuge will help you unwind so you can be open to the learning and Canyon development to come. It is also one of the best ways to build lasting relationships in an Tucson, AZ informal, relaxed setting. (520) 299-2020 or Packing Essentials (800) 234-5117 iHiking or walking shoes. iComfortable clothes, backpack & bag for hiking. Conference Dates: iLong pants for horseback riding. iSunglasses, sunscreen & a hat. August 4-7, 2007 iBusiness cards (at least 50!). iCompany Logo Items to share at giveaway table. iClothes that “can work,” such as jeans and a sweatshirt, for the Service Event. Page 2 FlipCHART NRA Show & CHART Reception Donna Goldwasser, Goldwood Partners Dina Berta, Nation’s Restaurant News, and Jim Knight, Hard Rock Café Mary Chapman, Chain Leader Magazine, comparing notes at the NRA Show. John Isbell, IHOP and Teresa Siriani, People Report, posed after serving on a panel together at the NRA Show. Kate Shehan & John Alexander, NRAEF with the Hot Tamale!

Jim Knight, Hard Rock Café, John Isbell, IHOP, Josh Davies, Sage Hospitality and Kim Florence, KimZim Hospitality mingling at the CHART Reception at Harry Carey’s.

Tara Davey, CHART, Kate Shehan and Toni Quist, Perkins Restau- rant were all smiles at the reception.

PRESIDENTalks Josh Davies Passion: A Foundation for Growth Every time I attend the National Restaurant and Hotel CHART members gathered to reconnect and Show I am overwhelmed by the sheer size and scope of it. network on Sunday night at Harry Carey’s, and it was This year was no different. There were 2,140 exhibitors impressive to think about how far we have come as an occupying both the north and south halls on the main floor organization. and the entire downstairs exhibit hall as well. Attempting to We will continue to grow, continue to share, and continue to visit all of these vendors were nearly 74,000 attendees over be a driving force in the hospitality industry for the same the 4 days of the event. reason CHART got started in the first place – Passion. The maddening crush of people and carnival of sights, This passion serves as our core as we find new ways to sounds, and smells make the NRA show seem like an elevate both our members and the perception of training in unlikely birthplace for our organization. Yet there it was, in our industry. 1970, that a group of trainers found each other at the show, As you go about your jobs every day, I hope you remember and decided to form a group that became CHART. Over 35 what it is that you are passionate about. This is what both years later, CHART had a presence at the 2007 NRA Show defines and inspires us. from the beginning until the end. Members moderated and presided on panels (Teresa Siriani, John Isbell, Tim Kirk- Warm Regards, land, Jim Sullivan) and presented training workshops (Jim Knight & yours truly) every single day of the show. Over 30 Josh Page 3 FlipCHART Members News Look who’s celebrating their CHART Anniversary 5 years The following members will receive their pins at the Derek Fournier, Uno Restaurants upcoming Tucson Conference. Congrats to all! Leiala McCullen, Roy's Restaurant Kristi Birdsell, Mexican Restaurants, Inc. 20 years Kevin McGuire, IHOP Lanny Okonek, FUN-Nominal Training and Consulting Brent DeMesquita, Bandana's Bar-B-Q Jennifer Johnston, People Development 15 years Ron Tremper, Compass Group Rodney Morris, Fired Up, Inc./Johnny Carino's Italian Deborah Juengst, Lucille's Smokehouse BBQ Gary Staton, Good Times Restaurant, Inc. Chad Klocke, Pizza Ranch Leonard Bade, Bade & Associates Michael E. Nalley, Best Western International Thomas Pate, Cracker Barrel OCS Patrick Yearout, Ivar's Restaurants Emily Ellis, Gaylord University Diane McLaughlin, Bravo! Development Karen Brown, Nathan's Famous Marna Killian, Smokey Bones Restaurants 10 years Carina Hirner, White Spot Restaurants Christine Andrews, Hostmark Hospitality Group Bill McNulty, Papa Ginos Inc. Kim Florence, KimZim Hospitality Celeste Contois, Papa Gino's Inc. John Kelley, White Castle System Vicki Lavendol, Gaylord Palms Resort Toni Shizuru, Grill Concepts, Inc. Amie Hansen, Famous Daves of America Jim Knight, Hard Rock Café Vicki Houston, Damon's Int'l Alan Webb, Taco Cabana, Inc. Kimberly Moore, Restaurants Charlotte Smith, Monical Pizza Corp. Jeff Portwood, Cosi, Inc. Steve Schuller, Cendant Corporation Lynn Johnson, Famous Dave's William McDermott, SPHR, Papa John's International Scott Stanford, McAlister's Support Center Jorg Kelly-Schade, JW Marriott Hotel San Francisco Cindi Welsh, Family Sports Concepts Inc. Mike Hampton, Lynn University Wesley Smith, Romacorp, Inc (Tony Roma's) Angie Hoskins, Buffets, Inc. James Cohen, Jason's Deli Robert Stewart, Elephant Bar Restaurants Kay Wisdom, Lawry's Restaurants Sandra Montgomery, White Castle System Inc. Vickie Irish, Shari's Management Corporation Brenda Helps, Miraval Holding, LLC. Kelly Ames, Cattlemens RTF—Regional Training Forum Recap

Leif Haugen, Joey’s Seafood & Grill sent the photo on the right and advised us that several CHART members got together recently in Minnea- polis for an enjoyable morning training forum. Sue Kruse, Perkins/ Marie Callendars discussed the book “Go Bring Your Strengths to Work” by Marcus Buckingham. Brad Birdberg, Joey’s Seafood & Grill shared his knowledge on how to build a brand. Ask one of the members about their childhood career aspiration! When is your next RTF? Working for You NewsMakers

CHART Board of Directors Who is making Headlines? iCHART's Annapolis conference was featured in the President article, CHART training confab goes to the dogs, Josh Davies Nation's Restaurant News, May 21, 2007, page 152. Dir. of Training and Development Check out the CHART Tucson conference ad, Nation's Sage Hospitality Resources i Restaurant News, May 21, 2007, page 171. Denver, CO (303) 595-7263 [email protected] Executive Board News President Elect Curt Archambault, FMP Reg. Training & Development Mgr. Candidates for the New Board of Directors It’s exciting that we have several members who have volunteered to be Renton, WA candidates for the 2007-2008 Board. We appreciate your willingness to (425) 687-4952 serve. For those who are attending the Tucson conference, voting will [email protected] take place there. If you aren’t able to attend, but went to the Annapolis Vice President of Education conference, you will receive a ballot in the mail soon. John Isbell is John W. Isbell slated to run as President-Elect which is a two-year term. The other Dir. Training & Development candidates are running for the remaining five one-year term positions. IHOP Corp. Jennifer Michaud, CSM Lodging Lisa Oyler, Loews Hotels Glendale, CA (818) 637-3146 Jim James, Red Lobster John Kidwell, Mazzio’s Corp. john.isbell@.com John Alexander, NRAEF Mike Nalley, Best Western Vice President of Membership Cheryl Wilkinson, John Isbell, IHOP John C. Alexander Dir. of Sales, Southeast Region Thank you all and good luck! NRA Educational Foundation Lake Mary, FL (407) 330-2122 Sponsor News [email protected]

Treasurer Access to Online Management Resources Kate Shehan Harvard Business School Publishing, in partnership with CHART, is Chicago, IL offering all CHART Members a free license to gain access to all the 42 (312) 968-0455 ManageMentor Plus modules on the HBSP website. All CHART Mem- [email protected] bers have been pre-registered. To access, simply follow the instruc- tions on the CHART Website at www.chart.org. Secretary Lisa Oyler Assistant Dir. of HR/Training Loews Ventana Canyon Resort Contact Us Tucson, AZ (520) 529-7858 [email protected] FlipCHART Executive Director Member Publication of Tara Davey Council of Hotel & Restaurant Trainers CHART Headquarters Office P.O. Box 2835 Have you Please send content to: Westfield, NJ 07091 FlipCHART Editor: Natalie Beglen (800) 463-5918 renewed? Email: [email protected] [email protected] Phone: (708) 870-8010 CHART membership Deadline for submissions: renewals are due by 1st of the month for next month’s issue August 31st. Notices Back issues: visit www.chart.org were sent by mail or Contributing Editor: Lisa L. Marovec, www.chart.org renew on-line. FMP, CHART Sr. Director of Marketing Editor-in-the-Know: Allison LeTourneau