Shore Manual: Cruise 2013 Svalbard Spitsbergen

About Us

Our City

Longyearbyen might be one of the most fascinating cities to visit. Located at 78 degrees north it is officially the northern-most civilization in the world. Food has to be imported, being surrounded by an arctic desert. Houses are built on stilts and the infrastructure runs above ground due to the permafrost. Time feels relative during the summer, when the sun doesn’t move from the mid sky. A city you cannot leave without being required to bring a high calibre rifle and flair gun, because we are not on top of the food chain as there are more polar bears than humans. People where never meant to live here, but through determination and effort a city was built in the midst of the most vulnerable but yet extreme nature on the planet. This city, an oasis located in the middle of the largest island of Svalbard; Spitsbergen, has become a “Mekka” for adventure. Whether it be dogsledding before champagne tasting, fjord safari with high powered polarcircle boats before a sauna or the local pub after eating dinner over an open fire in an Norwegian Lavvu, we can insure contrasts in a city reflected by its inhabitants, colourful and steadfast.

Spitsbergen Travel brand philosophy

Spitsbergen Travel is the oldest and largest destination management company in Longyearbyen. As well as the main shore-ex supplier, with the widest selection of activities available for all seasons. We are committed to create, adapt and maintain the highest possible standard of service and quality in one of the harshest, most demanding environments in the world. We insure quality control at 78 degrees north! Although the people of Spitsbergen Travel chose to live on a glacier covered island near north-pole, we work with international standards. Working in Longyearbyen is not a job but a lifestyle, and we love our “office”. Spitsbergen Travel is looking forward to create a program with you as our colleague, informal but professional.

Our insurance: We are welcoming, friendly and willing to go the extra mile. We are always available. Our programs are pre quality checked with a quality manager on stand-by during the excursions. We know our staff and suppliers personally, should there be a situation, a solution will be found imminent

Spitsbergen Travel group and cruise department

Trygve Steen Håkon Engebu General Manager Senior Sales Manager Tlf: +47 79 02 61 70 Tlf: +47 79 02 61 65 e -mail: [email protected] e-mail: [email protected]

Bjoern Strathmann Group department Cruise Coordinator Tlf: +47 79 02 61 60 Tlf: +47 79 02 61 84 e-mail: [email protected] e-mail: [email protected] e-mail: [email protected]

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N -9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579

TOURS & ACTIVITIES SPECIFICATION 2013

Excursion: A Visit to Camp Barentz Min. PAX: 25 Max. PAX: 50 Duration: 2 hours Language: German and English Schedule: Departure every 2 hours

DESCRIPTION – A VISIT TO CAMP BARENTZ

A local guide will meet the group, and you will head into Advent Valley by bus. During the 10-15 minute trip to Camp

Barentz the guide will present an introduction to Additional information Camp Barentz: Longyearbyen’s exciting history. Upon arrival at Camp Price of coach: included Barentz you will enjoy a presentation in our large lavvo, All varieties of transport used: Bus Comfort stops, condition of toilets: None/ indoor rustic which is a traditional building common in Northern Norway. Snacks and beverages will be served, and you will also have We do not consider this excursion to be suitable for passengers with wheelchair the opportunity to meet our friendly polar dogs and purchase souvenirs. The bus will then collect the group and This excursion includes an approximate walking distance of: 200 meters with your guide you will return to Longyearbyen where you This excursion includes a total of will have a chance to visit the shops. steps and inclines: Bus 3 large steps, Camp buildings: raised doorframes Product information: Suitable for all. We recommend (ca 30cm) Surface: gravel wearing comfortable and windproof clothing. There are open fireplaces inside the buildings at Camp Barentz. Walking conditions such as hills etc.: Generally flat with some uneven terrain Period: All year round Shopping optional: Souvenirs are possible to purchase at Camp Barentz. Detailed schedule After the tour the bus will stop Duration Activities Visit in town where there is a variety of shops. Type of merchandise available. 00 :00 – 00 :15 Drive to Camp Barentz Camp barentz: Local souvenirs. 00 :15 – 00 :45 Lecture inside Town: souvenirs, groceries, chemist, 00 :45 - 01 :45 Free time at Camp Barentz outdoor clothing and 01 :45 – 02 :00 Drive back to town equipment, fur, cafés.

Dress codes/requirements for the tour: Casual. Recommend wind proof outer wear and sensible shoes (high heels not recommended!)

Photo restrictions: none Other remarks: none

Refreshment venue: Camp Barentz Capacity: 100 indoor Toilets available: Minimum 2. Extra toilets will be set up for large groups. Included refreshments: Coffe, tea, bottled water, traditional Norwegian snacks. Price for refreshments: included

This excursion includes visits to environmentally sensitive monuments, sites and ecostructures. Please follow the guides instructions at all times. Do not walk off paths as this may affect the local flora.

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579

TOURS & ACTIVITIES SPECIFICATION 2013

Excursion: Discover Longyearbyen Min. PAX: 10 Max. PAX: 45 per bus Duration: 1 hour Language: German and English Schedule: Departure every 1 hours

DESCRIPTION – Discover Longyearbyen Sightseeing in Longyearbyen, the capital of Svalbard, with a local guide. Panoramic tour with 2-3 photo stops en route. The tour will give you an understanding of the past and present of Longyearbyen and its important international Additional information Camp Barentz: position. The small colourful community of approximately Price of coach: included 2000 inhabitants has developed from a typical mining All varieties of transport used: Bus Comfort stops, condition of toilets: None company town into a modern community. This tour guides We do not consider this excursion to be suitable you through many of the highlights of Longyearbyen. The for passengers with wheelchair. But it is possible should the person be city is named after the American entrepreneur John Munro able to get into the bus without any wheelchair friendly access.

Longyear who founded the town and the neighbouring coal This excursion includes an mine in 1906. approximate walking distance of: 20 meters This excursion includes a total of Product information: Suitable for all steps and inclines: Bus 3 large steps, Duration – approximately 1 hours Surface: asphalt, gravel Period: All year round Walking conditions such as hills etc.: Generally flat with some uneven terrain Detailed schedule Shopping optional: none Duration Activities Visit 00 :00 – 00 :10 Guided Sightseeing inside After the tour the bus will stop in town where there is a variety of shops. 00 :10 – 00 :15 Photostop: Polarbear sign outside Type of merchandise available. 00 :15 - 00 :35 Guided Sightseeing inside Town: souvenirs, groceries, chemist, 00 :35 – 00 :45 Photostop: Cableway Central outside outdoor clothing and equipment, fur, cafés. 00 :45 – 00 :50 Guided Sightseeing inside 00 :50 – 00 :55 Photostop: Town Centre outside Dress codes/requirements for the tour: Casual. Recommend wind proof outer wear and sensible shoes 00 :55 – 01 :00 Guided Sightseeing to ship inside (high heels not recommended!)

Photo restrictions: none Other remarks: none

Refreshment venue: none Capacity: N/A Toilets available: in city center

Included refreshments: none Price for refreshments: N/A

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579

TOURS & ACTIVITIES SPECIFICATION 2013

Excursion: Isfjord Safari to Fuglefjella and Hjorthamn Min. PAX: 11 Max. PAX: 33 Duration: 3 hours Language: English Schedule: Departure every 3 hours

DESCRIPTION – Isfjord Safari to Fuglefjella and Hjorthamn We power out through Isfjord warmly dressed and equipped with flotation suits in an open, reliable 22 foot Polar Circle boat. We pass Bjørndalen and near Fuglefjella (Bird Additional information Isfjord Safari to Fuglefjella and Hjorthamn:

Mountain) where there are thousands of nesting seabirds Price of coach: included (June and July). The trip then continues towards the All varieties of transport used: Bus, Polarcircle boat Comfort stops, condition of toilets: Tour production abandoned mining town, Grumant, before we set a course We do not consider this excursion to be suitable for Advent City and Hiorthhamn. We will share in for passengers with wheelchair fascinating stories from the old mining days, and see the This excursion includes an remains of the constructions from the early 1900s. approximate walking duration of: N/A Product information: This tour is not recommended for This excursion includes a total of steps and inclines: Bus 3 large steps, persons with back problems. We recommend wearing wool underwear, warm clothes, solid shoes, windproof Surface: uneven headwear and gloves. Flotation suits are supplied. We have Walking conditions such as hills etc.: Rough/ uneven terrain 3 Polar Circle boats who can take 11 persons each. We have the possibility to take out all 3 Polar Circle boats at the Shopping optional: N/A same time. After the tour the bus will stop in town where there is a variety of shops. Type of merchandise available. Detailed schedule Town: souvenirs, Duration Activities Visit groceries, chemist, outdoor clothing and 00 :00 – 00 :10 Transfer to tour production centre equipment, fur, cafés.

00 :10 – 00 :40 Briefing, dress up with flotation suits Dress codes/requirements for the tour: 00 :40 – 00 :50 Transfer to harbor wool underwear, warm clothes, solid shoes, windproof headwear and gloves. 00 :50 – 02 :20 Boat trip with landing at Hjorthamn 02 :20 – 02 :30 Transfer to tour production centre Photo restrictions: none Other remarks: none 02 :30 – 02 :50 Change out of flotation suits 02 :50 – 03 :00 Transfer to ship/town Refreshment venue: Tour production Toilets available: 2 Included refreshments: none Price for refreshments: N/A

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579

TOURS & ACTIVITIES SPECIFICATION 2013

Excursion: Endalen – In the footsteps of the miners Min. PAX: 10 Max. PAX: 50 Duration: 3 hours Language: English Schedule: Departure every 3 hours

DESCRIPTION – Endalen – In the footsteps of the miners Your guide will take the group on an easy walking tour through Endalen, which has a rich mining history. We may Additional information Endalen – In the footsteps of the miners: spot some of Svalbard’s rare fauna and flora, and biscuits Price of coach: included and warm drinks will be served during the walk. This is an All varieties of transport used: Bus easy to moderate off road walking tour, with some areas of Comfort stops, condition of toilets: None uneven terrain. Suitable for most people. We do not consider this excursion to be suitable for passengers with wheelchair Product information: This is a walk which nearly everyone can enjoy. We recommend woolen underwear, warm and This excursion includes an approximate walking duration of: 2 hours windproof outerwear, hiking boots/shoes with good ankle This excursion includes a total of support, and a scarf, warm headwear and mittens. steps and inclines: Bus 3 large steps, No steep inclines Period: June, July, August, September Surface: Rough ground

Walking conditions such as hills etc.: Varied terrain

Shopping optional: No shopping

Detailed schedule After the tour the bus will stop in town where there is a variety of shops. Duration Activities Visit Type of merchandise available. 00 :00 – 00 :20 Drive to Endalen Camp barentz: Local souvenirs. Town: souvenirs, 00 :20 – 02 :30 Guided walk Outside groceries, chemist, 02 :30 - 03 :00 Transfer to ship/town outdoor clothing and equipment, fur, cafés.

Dress codes/requirements for the tour: We recommend woollen underwear, warm and windproof outerwear, hiking boots/shoes

Photo restrictions: none Other remarks: none

Refreshment venue: none Capacity: N/A Toilets available: N/A

Included refreshments: Coffe, tea, bottled water, biscuits Price for refreshments: included

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579

TOURS & ACTIVITIES SPECIFICATION 2013

Excursion: Fossil hunting at the Longyear Glacier Min. PAX: 10 Max. PAX: 40 Duration: 3 hours Language: English Schedule: Departure every 3 hours

DESCRIPTION – Fossil hunting at the Longyear Glacier This excursion begins with pick up and transport to the top of Nybyen, where we meet the friendly Greenland Huskie Additional information Fossil hunting at the Longyear Glacier: who will keep us company during our trip. We continue on Price of coach: included foot via the Gruve 4 mine towards the Longyear Glacier, All varieties of transport used: Bus where we will search for 40-60 million year old plant fossils. Comfort stops, condition of toilets: None

At the moraine tour members can find their own fossils We do not consider this excursion to be suitable which they are allowed to take home as souvenirs. We will for passengers with wheelchair be there for a fair time but will also take a break for hot This excursion includes an drinks and biscuits. approximate walking duration of: 2,5 hours This excursion includes a total of Product information: This is a short hike, but is not steps and inclines: Bus 3 large steps, recommended for people who have difficulty walking, as Surface: Rough ground the terrain is demanding and there are streams which must Walking conditions such as hills etc.: be crossed. We recommend hiking boots, wind/waterproof Very uneven terrain with loose stones and streams that must be crossed clothing as well as warm headwear and mittens. Shopping optional: N/A Period: June, July, August and September After the tour the bus will stop in town where there is a variety of shops. Type of merchandise available Town: souvenirs, groceries, chemist, Detailed schedule outdoor clothing and Duration Activities Visit equipment, fur, cafés.

00 :00 – 00 :20 Drive to Nybyen Dress codes/requirements for the tour: 00 :20 – 01 :00 Walk to the moraine outside We recommend hiking boots, wind/waterproof clothing as well as warm headwear and mittens. 01 :00 - 02 :00 Search for fossils outside 02 :00 – 02 :40 Walk back to Nybyen outside Photo restrictions: none Other remarks: none 02 :40 – 03 :00 Transfer back to ship/town Refreshment venue: N/A Toilets available: N/A Included refreshments: Coffe, tea, bottled water, biscuits Price for refreshments: included

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579

TOURS & ACTIVITIES SPECIFICATION 2013

Excursion: Hike to Sarkofagen Min. PAX: 5 Max. PAX: 20 Duration: 4 hours Language: English Schedule: Departure every 4,5 hours

DESCRIPTION – Hike to Sarkofagen This hike starts in Nybyen. We will cross the river and wander up through the moraine landscape. Up on top of Sarkofagen we will enjoy fantastic views over Longyearbyen and the Isfjord. We will stop here for biscuits and warm Additional information Hike to Sarkofagen: drinks. This is a short hike in demanding, steep and uneven Price of coach: included terrain, and participants should be in good physical shape. All varieties of transport used: Bus Comfort stops, condition of toilets: None Pricing includes transport, warm drinks and guide with safety equipment. We do not consider this excursion to be suitable for passengers with wheelchair or passengers with walking and/or back problems. Product information: Physically demanding. We recommend wearing comfortable and windproof clothing, with wool This excursion includes an approximate walking duration of: 3 hours underneath. Outdoor shoes with ankle support. This excursion includes a total of steps and inclines: Bus 3 large steps, Duration – approximately 4 hours Hike: steep climb Period: All year round Surface: gravel, stones, ice

Walking conditions such as hills etc.: Uneven terrain, glaciers, loose stones and climbs Detailed schedule Duration Activities Visit Shopping optional: none

00 :00 – 00 :10 Transfer to Nybyen After the tour the bus will stop in town where there is a variety of shops. 00 :10 – 01 :40 Hike to Sarkofagen Type of merchandise available. 01 :40 - 02 :20 Stop with warm drinks Town: souvenirs, groceries, chemist, 02 :20 – 03 :50 Hike back to Nybyen outdoor clothing and 03 :50 – 04 :00 Transfer back to Ship equipment, fur, cafés.

Dress codes/requirements for the tour: Recommended wind proof outerwear with wool lining underneath. Cap, mittens, scarf and good shoes with ankle support as well.

Photo restrictions: none Other remarks: none

Refreshment venue: none Capacity: N/A Toilets available: N/A Included refreshments: Coffe, tea, bottled water, biscuits. Price for refreshments: included

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579

TOURS & ACTIVITIES SPECIFICATION 2013

Excursion: Art of Svalbard Min. PAX: 10 Max. PAX: 20 Duration: 2 hours Language: English Schedule: Departure every 2 hours after 11am

DESCRIPTION – ART OF SVALBARD A local guide will meet the group, and take you to the Svalbard Gallery. Svalbard Gallery has a permanent Collection of Kåre Tveter, one of the most famous Norwegian artists who was well known for using the incredible light found in Svalbard as his theme. After a visit to the Gallery a bus will take us to the old functionary hotel where we will enjoy a champagne tasting in elegant Additional information Art of Svalbard: surroundings with a wonderful view. Svalbard has a long Price of coach: included tradition of art and champagne which started with the early All varieties of transport used: Bus Comfort stops, condition of toilets: Svalbard Gallery, 1800’s explorers and adventurers. Spitsbergen Hotel Product information: Suitable for all over 18 years of age. We do not consider this excursion to be suitable This is an indoor activity. for passengers with wheelchair Duration – approximately 2 hours This excursion includes an Period: All year round approximate walking distance of: 20 meters This excursion includes a total of steps and inclines: Bus 3 large steps, Detailed schedule (ca 30cm) Surface: Floor Duration Activities Visit 00 :00 – 00 :10 Drive to Svalbard Gallery inside Walking conditions such as hills etc.: Flat with a few steps 00 :10 – 00 :55 Visit the Svalbard Gallery inside 00 :55 – 01 :00 Drive to Spitsbergen Hotel inside Shopping optional: Souvenirs are possible to purchase at 01 :00 – 01 :50 Champagne tasting inside Svalbard Gallery 01 :50 – 02 :00 Drive to ship or city center inside After the tour the bus will stop in town where there is a variety of shops. Type of merchandise available. Svalbard Gallery: Local souvenirs, art. Town: souvenirs, groceries, chemist, outdoor clothing and equipment, fur, cafés.

Dress codes/requirements for the tour: Casual

Photo restrictions: Svalbard Gallery Other remarks: Because of local alcohol regulations, we are not allowed to offer champagne before 12pm. We recommend “Discover Longyearbyen” or spending some time in Longyerbyen until 11am

Refreshment venue: Svalbard Gallery Capacity: 100 indoor Toilets available: 2 Included refreshments: Champagne Price for refreshments: included

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579

Port Information Sheet 2013

Port of call: Port of Longyear Name of responsible handling agency: Spitsbergen Travel Tel no. cruise dep. Spitsbergen Travel: +47 79 02 61 84 After hours no.: +47 91 64 20 43

General information Pier or anchor: Please contact port of Longyearbyen Name of pier: Bykaia Distance pier to city: 2 kilometers Walking conditions to city: Road Taxis available on pier: On request, limited capacity Price per taxi to city center: Approx.: 100NOK Recommended sights: Svalbard Museum, Camp Barentz, Galleri Svalbard, Svalbard Chruch Vaccinations required: None ID necessary for shore leave: Passport Property of Svalbard Reiseliv Transfer Public transport: None, shuttle bus recommended Time schedule shuttle bus: 3 busses on loop. Approx. 15 minutes between busses Food and beverage Recommended restaurants: Brasseri Nansen, Funktionærmessen Restaurant, Barentz Pub&spiseri, Rabalder Kulturkafe Recommended hotels: Radisson Blu Polar Hotel Spitsbergen, Spitsbergen Hotel Nightlife recommendations: Barentz Pub

Shopping Shopping facilities: City center Local handcrafts: Painting/drawings, fur products, jewelry, photography, clothing etc. Opening hours of shops: Weekdays 10am to 5pm. Reduced hours on weekends Exchange Opening hours of bank/exchange: Sparebank 1 Nord-Norge does not exchange currency ATM open 24 hours a day. Currency: NOK, EUR and USD widely accepted Exchange rate to €: As of 12.10.12 Approximately: 1 EUR – 7.38 NOK Exchange rate to $: As of 12.10.12 Approximately: 1 USD – 5.71 NOK Emergency numbers Hospital #1 113 (ambulance, emergency only) Hospital #2 +47 79 02 42 00 (reception) Coastguard +47 44 44 44 44 Police #1 112 (emergency only) Police #2 +47 79 02 12 22 (reception) Red Cross +47 79 02 12 88 Fire Brigade 110

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Org. No.: 951 291 579 [email protected]

General Terms and Conditions 2013

Where the travel agency/events agency sells to its customers under its own name travel and arrangements organised by us, the agency is the organiser of the travel under the Package Tours Act and has the ensuing obligations. The relationship between us and the agency is governed by the present terms and conditions and not by the provisions of the Package Tours Act. The conditions below regulate the parties' rights and obligations:

1. VALIDITY: These conditions apply to the extent that there is no other written agreement for group arrangements booked between Spitsbergen Travel AS, hereinafter called the Operator, and the customer, hereinafter called the Customer.

2. PRICING: Prices are calculated in accordance with the quotation. Arrivals after the start of the arrangement and departures before the end of the arrangement do not provide entitlement to a price reduction in the quotation unless otherwise previously agreed in writing. Any price increases due to changes to the agreement caused by the Customer are the sole responsibility of the Customer.

3. BOOKING: The contract in its entirety (hotels, meals, activities, transport, etc.) is binding for both parties once the Customer has signed the contract for the arrangement, and Spitsbergen Travel has reconfirmed in writing. When booking extra accommodation, meals, activities, transport etc. after the original contract has been signed, all extra bookings shall be confirmed in writing by both the Operator and the Customer, and these extra bookings shall be subject to the same conditions as in the original contract.

4. PAYMENT: Group arrangements must be prepaid in full before the group's arrival. On confirmation by Spitsbergen Travel, an invoice of the total price of the arrangement is invoiced to the Customer. After the due date, payments are subject to an interest charge of 1% per month and a reminder fee of NOK 50. NB! If the programme is changed by the Customer after arrival (for example, activities or meals cancelled in favour of a different option), the original reservations must be paid for in full in addition to any new elements in the programme.

5. GROUP MEMBERS: Information about any food allergies or special needs of individual group members, must be informed to Spitsbergen Travel at the latest 7 days upon arrival.

6. UNFORSEEN EVENTS Our activities and excursion information sheet is described with a time schedule. In the case of events outside of the Operator’s control (aviation strikes, delays, weather/road conditions, fire, missing deliveries, etc.) the Operator is not liable for compensation for additional costs and/or losses. Should any events affect the time schedule, the Operator will shorten or change the timing necessary to prevent any issues regarding the sailing time of the ship. Any affects this may have on the product will not be covered or refunded by the Operator.

7. TRANSPORTATION The Operator and its suppliers have valid and appropriate insurance cover. The vehicles used by the Operator and its suppliers follow safety standards in conjunction with local regulations, and comply with all local public transport laws. None of the vehicles used by the Operator and its suppliers have toilet facilities. None of the vehicles used by the Operator and its suppliers are modified for easy access regarding disability.

8. SPECIAL CONDITIONS: Due to the special Arctic weather conditions, the Operator reserves the right to amend the agreed programme during the arrangement. However, the Operator, in collaboration with the Customer, will make every effort to find suitable alternative solutions within the framework of the package price. If parts of the arrangement cannot be carried out and alternative activities are not satisfactory, the package price will be adjusted subject to agreement between the Operator and the Customer. The Operator is not financially liable for any extra costs incurred due to weather conditions.

9. LIABILITY FOR DAMAGE: The Customer is liable for damage caused to the accommodation premises and equipment, meeting rooms, restaurants etc. as a result of the negligent or intentional conduct of the group members. For snowmobile trips, special conditions apply that each individual member must accept and sign before the trip starts. The Operator is not liable for damage to property or personal injury affecting the Customer's group members and which are not due to circumstances the Operator should or could have avoided, or the group members' own subjective circumstances, including a lack of adherence to instructions or similar from the individual event organisers.

10. COMPLAINTS: If the Customer believes that there is a deficiency in the arrangement, this must be taken up with the Operator’s representative immediately. If the deficiency is not rectified and the Customer wishes to complain about the arrangement on returning home, a written statement of complaint must be submitted as soon as possible and no later than one month after the trip was completed. Since this is not a package tour, Pakkereisenemnda (the package tour complaints body) will not be able to consider any complaint. If the parties are unable to agree on how to resolve a dispute based on the contract for the arrangement, voluntary arbitration will be accepted in accordance with the provisions of the Dispute Act. Each of the parties then appoints an arbitrator no later than 3 weeks after the final rejection/acceptance of the claim/offer, and these two shall agree on an arbitration judge within the deadlines set by the parties.

11. CANCELLATION The Customer is obligated to inform the Operator on any changes regarding booked activities, food and beverage and excursions. All cancelation must be made in writing. Cancellation and reduction of any arrangement must be made no later than 24 hours before arrival and is free of charge. The Customer will be charged with the cost price of any booked arrangement by cancelling or reducing guests within 24 hours before arrival.

Spitsbergen Travel AS Tlf.: +47 79 02 61 00 P.O. Box 548 Fax.: +47 79 02 61 00 N-9171 Longyearbyen Bank Acc. No.: 5011 0865 242 [email protected] Org. No.: 951 291 579 Svalbard Spitsbergen