CA Nimsoft Service Desk
Compatibility Matrix Last Updated On: December 6, 2013
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Contents
Chapter 1: Document Overview 7
Chapter 2: Supported Upgrade Paths 9 CA Nimsoft Service Desk 7 ...... 9 CA Nimsoft Service Desk 6.x ...... 9
Chapter 3: Client Browser Support Matrix 11
Chapter 4: Component Compatibility Matrix 13 CA Nimsoft Monitoring Server ...... 13 CA Nimsoft Monitoring Server Gateways ...... 14 Others ...... 14
Chapter 5: Installer Support Matrix 15
Contents 5
Chapter 1: Document Overview
■ This document provides details on specific supported components for CA Nimsoft Service Desk. ■ CA Nimsoft Service Desk 7 is a Software as a Service (SaaS) only solution. All customers using the SaaS version are on the latest release. Currently, new releases are made on a monthly basis.
Chapter 1: Document Overview 7
Chapter 2: Supported Upgrade Paths
This section contains the following topics: CA Nimsoft Service Desk 7 (see page 9) CA Nimsoft Service Desk 6.x (see page 9)
CA Nimsoft Service Desk 7 ■ CA Nimsoft Service Desk 7 is a SaaS only release and is not available on-premise. ■ Upgrades are supported from CA Nimsoft Service Desk 6 SaaS to CA Nimsoft Service Desk 7. Due to the major improvements in the user interface, customers are not automatically migrated to CA Nimsoft Service Desk 7. Customers are migrated individually at an agreed upon timeframe with the customer and CA. Contact CA Nimsoft Support or your Customer Success Team to coordinate your migration time frame. ■ CA Nimsoft Service Desk 6.2.3 and 6.2.4 On-premise customers can upgrade to CA Nimsoft Service Desk 7 SaaS. Upgrading to CA Nimsoft Service Desk 7 requires contacting CA Nimsoft Support or your Customer Success Team.
CA Nimsoft Service Desk 6.x ■ Upgrades are validated only from the latest release. For example upgrade to 6.2.4 is validated only from 6.2.3. It is advised that On Premise customers test the upgrade in a non-production environment before attempting it on production.
Chapter 2: Supported Upgrade Paths 9
Chapter 3: Client Browser Support Matrix
CA Nimsoft Google Chrome Mozilla Microsoft Apple Safari Service Desk Firefox Internet Version Explorer SaaS 7 29, 30,31, and 32 24 and 25 9 only 5.1.7 6 14 13 8 and 9 only 5 and up On-Premise 6.2.4 14 and up 13 and up 8 and 9 only 5 and up 6.2.3 14 and up 13 and up 8 and 9 only 5 and up
With each release CA tests with the latest commercially available version of the web browsers mentioned above except where specifically noted.
Our Quality Assurance (QA) cycle typically begins one month prior to our target for customer availability (also known as Service Availability) and the browser test plans are executed at the "then-current" release of each of the browsers above. Accordingly, the browser vendors may release updates to their software that do not make it into our QA cycle for that release of CA Nimsoft Service Desk. Generally, the CA Nimsoft support for each of these browsers may be up to one calendar quarter later than the commercial availability of the browser.
CA supports non-tested or non-certified browsers on a best effort basis, usually starting with a test to determine if a customer-reported issue is reproducible in a tested or certified browser.
CA Nimsoft Service Desk customers must consider the above policy in conjunction with their own software update policies to ensure the best end-user experience with CA Nimsoft Service Desk.
Note: There are currently known performance issues on IE 8 with regard to CA Nimsoft Service Desk 7. Additionally due to IE’s limited support of HTML 5 there are issues rendering certain components in the interface. These components will still work but may not show as designed. IE 9 is supported. However, Mozilla Firefox and Google Chrome are still recommended as their performance is better.
Chapter 3: Client Browser Support Matrix 11
Chapter 4: Component Compatibility Matrix
This section contains the following topics: CA Nimsoft Monitoring Server (see page 13) CA Nimsoft Monitoring Server Gateways (see page 14) Others (see page 14)
CA Nimsoft Monitoring Server
CA UMP NMS UR Version Supported Remarks Nimsoft Version Version Service Desk Version Saas 7 7.0 7.0 7.0 Yes
6.5 6.5 6.5 Yes 6.2 6.2 1.9 Yes
6 6.2 6.2 1.9 Yes 6.0 6.1 1.9 Yes 2.6.2 5.6 1.8 Yes 2.5.2 5.12 1.7 Yes Support only in SaaS with a P1 patch. Not supported in On-Premise installations. From CA Nimsoft Service Desk 6.2.4 we would not be releasing P1 patch on SaaS i.e. UMP# 2.5.2 will not work with CA Nimsoft Service Desk 6.2.4 On-Premise 6.2.4 6.5 6.5 6.5 Yes 6.2 6.2 1.9 Yes 6.0 6.1 1.9 Yes
6.2.3 6.0 6.1 1.9 Yes 2.6.2 5.6 1.8 Yes
Chapter 4: Component Compatibility Matrix 13
CA Nimsoft Monitoring Server Gateways
CA Nimsoft Monitoring Server Gateways
CA Nimsoft Service NSD Gateway (NSDGTW) CMDB Gateway Desk Version (CMDBGTW) 1.14 1.15 1.20 1.20 SaaS 7 NA NA es Yes 6 NA NA Yes Yes On-Premise 6.2.4 NA NA Yes Yes 6.2.3 Yes Yes Yes Yes
Others ■ CA Nimsoft Service Desk 6.2.x Single Sign On module has been validated to work with Microsoft ADFS v.2.0 and V.2.1 as well as Novell eDirectory Services 8.8.
14 Compatibility Matrix
Chapter 5: Installer Support Matrix
CA Nimsoft Application Server Database Server Remarks Service Desk on Operating Version Systems SaaS 7 NA NA Supports only SaaS deployments. Cannot be installed On Premise. 6 NA NA Supports only SaaS deployments. Cannot be installed On Premise
On-Premise 6.2.4 ■ Windows Server ■ Microsoft SQL Validation only done for 64bit 2008 64-Bit Server 2008 R2 installer for Windows and Linux servers ■ RedHat Linux 5 ■ Microsoft SQL 64-Bit Server 2005 with SP2 6.2.3 ■ Windows Server ■ Microsoft SQL Validation only done for 64bit 2008 64-Bit Server 2008 R2 installer for Windows and Linux servers ■ RedHat Linux 5 ■ Microsoft SQL 64-Bit Server 2005 with SP2
Chapter 5: Installer Support Matrix 15