INTEGRATED REPORT r s s c THE ROYAL SWAZILAND SUGAR CORPORATION LIMITED About this 01 report
This is the seventh Integrated Report of the Royal Swazi Sugar Corporation (RSSC), and it outlines the issues, activities, relationships, interactions and performance of the RSSC, within its operating and marketing contexts during the period from 1 April 2017 and 31 March 2018. The aim of the report is to provide a balanced and integrated insight into the ability of RSSC to create value in the short-, medium- and long-term, not only for shareholders, but for other stakeholders with an interest in the Group’s activities.
Reporting Boundary While the scope and boundary of the report remain unchanged from those of the prior year, the material issues have been identified and reported upon with regard to, and in cognisance of, the six capitals – financial, manufactured, intellectual, human, social and relationship, and natural – outlined in the International Integrated Reporting Council (IIRC) framework. The report was also prepared with regard to the principles described in the King codes on Corporate Governance. Certain forward-looking statements are made in the report, particularly in relation to the impact on strategy, capital expenditure (capex) and operational processes in terms of the drought that, although broken during the year under review, still exerted a significant impact on the operations of the Group. These statements are necessary, not just for the completeness of reporting, but because this impact will be materially felt, not only in the short-term, but in the medium- and long- term as well, with significant implications for strategy implementation and value-creation.
For more on strategy and operational issues please refer to pages 12 and 45.
Directors’ Statement of Responsibility The Board of Directors acknowledges its responsibility in ensuring the integrity of this report, and has applied its collective mind to its presentation and preparation. The Board believes that this report is a fair representation of the performance of the Group and its material matters. On the recommendation of the Audit and Risk Committees, the Board of Directors has approved the 2018 Integrated Report. The consolidated and separate financial statements were audited by KPMG.
A Statement on Materiality While no formal process was undertaken during the year under review to further identify the material aspects that form the basis of the scope and boundary for this report, the material aspects previously identified have not changed in any significant manner, save for one issue – the drought that had previously profoundly influenced the strategic thinking and the production capacity of RSSC. With the breaking of this drought, the approval for a planned implementation of the Integrated Growth Plan (IGP), a key element of the Corporation’s strategy, could begin to be implemented with implications for sustainability and the creation of value in the medium- and long-term. Further materiality issues, as they pertain to ongoing stakeholder management, are elucidated in our Stakeholder Relations section of this report on page 18. Contents
01 About this report
02 Highlights 2 Message from the Chairman
03 Who we are 4 Our vision
04 Our strategy 9 Message from the Managing Director 12 Our strategy 18 Stakeholder relations 22 Managing risk
05 Our business 28 Our value-creating business model 30 Background – The sugar industry 31 The Swaziland Sugar Association (SSA) 34 Human Resources (HR) 37 Employee wellness 39 Information Technology (IT) 40 Property Services 41 Public Affairs
06 Our performance 45 Our water resources 47 Our crop 48 Our factories 49 Ethanol production 51 Ethanol marketing 55 Procurement 55 IYSIS 57 Mananga Sugar Packers (MSP)
07 Our governance framework 60 Our Board of Directors 62 Governance overview 64 Our Board committees 66 Our executive management 67 Internal audit
08 Consolidated and separate financial statements 68 Consolidated and separate financial statements 120 Abbreviations and acronyms Our new business as usual With all the turmoil in the sugar markets and the exchange rate rollercoaster, there is nothing we can control out there. What we can reasonably influence though is our level of production and the costs of production. We need support from every stakeholder to achieve our Simama 20-20 strategy, which in turn guarantees value creation for all.
SIMAMA 20-20 02 Highlights
List of achievements for the FY 2018
FY2018 was the first year of RSSC emerging from the harsh drought. Production levels increased to within normal levels. Profits exceeded budget despite sugar prices being lower than budget and the prior year actuals.
E2 962m E264m E369m REVENUE CANE GROWING SUGAR MILLING (2017: E2 958M) CONTRIBUTION CONTRIBUTION (2017: E476M) (2017: E343M)
E8m E402m E301m ETHANOL CONTRIBUTION PROFIT BEFORE TAX ATTRIBUTABLE TO (2017: E59M) (2017: E564M) THE OWNERS OF THE GROUP (2017: E393M)
RSSC Integrated Report 2018 1 02 HIGHLIGHTS
Message from the Chairman
Dr AT Dlamini Chairman
After three extremely difficult The good rains that fell have made a The Board is satisfied with the Group’s meaningful impact in the region in which performance and we look forward to years in which our resilience, we operate, and of course also on the ongoing success in all aspects of our determination, and ability to ability of our Group to increase production crop-growing and associated production. innovate were all tested to towards normal levels. The depth of our human, natural and manufactured capitals has once again The lessons we learned during the difficult the limit, it was a great relief been proven during this year of recovery. times of very limited water resources that we saw the debilitating will stand us in good stead well into the drought that had afflicted the future. Not only were we able to ensure Expanding capacity country finally broken during the survival of our crop, but we have Phase 1 of our Integrated Growth Plan used sophisticated water management (IGP) has successfully been implemented the year under review. systems, such as inter-basin transfer and with vigour and success, and it is very the installation of drip irrigation, to enable pleasing to see the Mhlume factory now us to contain costs, and of course, to well on the way to fulfilling its expanded continue production. The results we show potential. The approval of Phase 1 by the for the 2017/2018 year, and which are Board has been more than vindicated, described in this report, are a testament and we look forward to the implementation to our achievement, not only during the of Phase 2, and the subsequent phases year, but in laying such solid foundations that will see us continue to grow and through our resourcefulness during the be competitive in the context of the difficult years before that. continuing depressed markets that we It is gratifying to see how well Management sell in. The Board has every confidence has steered the Group and the strategic that the Group will continue to grow and decisions that have ensured that the create value in terms of its well-considered business has retained its momentum. strategic plan. The Group is therefore well-poised to move onwards and continue to create value for our shareholders in the short-, medium- For more on strategy, and long-term. see page 12.
2 RSSC Integrated Report 2018 09
The good times Going back in history, the sugar market environment was favourable. SWAZILAND SWAZILAND ACTUAL SALES ACTUAL SALES SUGAR SALES – SUGAR SALES – The industry made good profits BY MARKET BY MARKET ACTUAL FY2018 BUDGET FY2018 under the protection of EU quotas.
EU 20% EU 20% Regional 52% Regional 52% SIMAMA 20-20 SACU 28% SACU 28%
Figure 1 Figure 2
Our stakeholder relationships Relationships Our governance We continue to value the stakeholders with Our good relationship with the Government I continue to take great pride in the whom our relationships are paramount in is key to our endeavours, particularly exceptional transparency and adherence ensuring the smooth operation, the growth when it comes to ensuring ongoing water to the principles of governance to which and the effectiveness of our business security. It is only through productive and we are resolutely committed, not only to efforts. positive interaction and mutual effort, that practising, but to enshrining as a central tenet of our culture. The mutual respect Government, labour and industry bodies, we will be able to implement progress and productive nature of the relationship and the communities among which we in the building of new dams and water between management and the Board operate, and from whom we draw the storage facilities. We are always greatly continues to bear fruit. The reciprocity bulk of our employees, are all critical appreciative of the support we receive of information, knowledge and guidance components of our business and social from the Government, and we greatly value that exists between the Board and the universe. We therefore consult with any actions which the Government is able executive is crucial to the smooth and them, take their concerns into account, to undertake to help bolster the capacity focused functioning of the business. and communicate with them with all the and effectiveness of our industry. This has continued during the year integrity and transparency that our ethical under review. business framework demands of us. It is The input of the Government is also critical gratifying that we have seen our efforts in in our dealings with the Swaziland Sugar I am confident that, as a Board, we are this regard rewarded during the year under Association (SSA), as we debate ways individually and collectively well-equipped review. It is just as gratifying to see that our of renewing our various roles within the to discharge our responsibilities and commitment to investing in the well-being context of modern-day regional and global to act with the best interests of all our of the communities which we operate in, market conditions. shareholders and stakeholders in mind, has continued with focus, with our social as we steer the Group in its quest to deliver investment initiatives making a positive Social investment ongoing value. impact in education, health The Board and I continue to be extremely and infrastructure. proud of the achievements of the Group in Acknowledgements promoting the skills, education and health I would once again like to congratulate practices that are central to the well-being not only Management, but every single of our society. While the breaking of the employee on the concerted and rewarding drought has eased some of the very harsh effort made towards the recovery of the conditions with which our communities business from the drought. I would also had to contend with, there still remain like to thank my colleagues on the Board very pressing issues such as poverty, for their commitment, insight, wisdom and the individual skills they bring in support education and health that need to be of the continued success of our business addressed on an ongoing basis. The work, at RSSC. commitment and actions of RSSC as the E2 962m country’s largest employer, continues to REVENUE set an outstanding example in all of these critical social areas.
For more on our stakeholder For more on the SAA, and our markets, Dr AT Dlamini relationship, see page 18. see pages 30 and 31. Chairman
RSSC Integrated Report 2018 3 03 Who we are
Our vision To be the leading producer and marketer of sugar and renewable energy
Our vision serves as the foundation for the way we do business and provides the basis for our strategy, methodology and capacity to create value for all our stakeholders through continued growth over the short-, medium- and long-term. To this end, we depend on the ongoing realisation of our values and the expression of these in the way we work.
Our values
Integrity Delivery Respect
We conduct We meet our targets We respect, value ourselves in an and deadlines and care for people honest, fair and open manner in all our dealings
4 RSSC Integrated Report 2018 09
Our structure 100% MHLUME (SWAZILAND) SUGAR COMPANY
100% ROYAL SWAZI DISTILLERS r s s c
25%
50% QUALITY MANANGA SUGAR 25% SUGARS PACKERS 50% INYONI YAMI SIMUNYE SWAZILAND PLAZA IRRIGATION SCHEME For further information visit our website
Five-year review
March 2014 March 2015 March 2016 March 2017 March 2018 Production Sugar (96˚ Pol) (tonnes) 433 255 471 208 485 529 400 102 435 763 Ethanol (’000 litres) 29 667 31 344 35 316 33 152 25 468 Financial results (E’m) Revenue 2 716 2 636 2 865 2 958 2 962 Profit attributable to shareholders 372 234 273 394 301 Total assets 2 440 2 537 2 646 2 940 2 939 Shareholders’ funds 1 574 1 677 1 755 1 893 1 982 Net borrowings 68 52 – – – Net cash from operating activities 426 414 426 572 392 Financial ratios Operating margin (%) 17.8 10.7 12.1 17.3 11.1 Return on net assets (%) 25.7 15.5 17.6 23.8 16.7 Return on shareholders’ equity (%) 23.6 14.0 15.6 20.8 15.2 Interest cover (times) 60.9 37.6 64.5 51.0 173.5
RSSC Integrated Report 2018 5 03 WHO WE ARE
Our story – six decades of growth 1980 1950 1980 Simunye Sugar Mill, capable of producing 120 000 tonnes sugar per annum, is commissioned 1960 1960 1966 Mhlume Mill CDC assumes commissioned with sole ownership a production capacity of Mhlume of 90 tonnes cane per (Swaziland) 1955 hour (tchr) Sugar Company Commonwealth Limited Development Corporation (CDC) undertakes sugar cane trials at Mhlume
Mhlume (Swaziland) Sugar Company Limited registered as a sugar factory and cane estate 1957 1970 Komati River Barrage, with 88km gravity canal, commissioned to provide the required irrigation. Known as Mhlume Water, this system is managed by 1973 1977 1979 Inyoni Yami Swaziland Tibiyo TakaNgwane, His Majesty King The Royal Swaziland Sugar Irrigation Scheme in conjunction with CDC, Sobhuza II, OBE, Corporation Limited is (IYSIS) carries out a pre-investment Ingwenyama of created as a Joint Venture study for the expansion of Swaziland, acquires between the Swaziland sugar production 50% of share capital in Government and Tibiyo trust for the Swazi nation TakaNgwane, with the 1958 agreement to subscribe Mhlume Sugar Estate for E40.l million of equity incorporated 1975 Third mill is planned and 1978 share capital developed by Tate and Lyle The Ingwenyama names Technical Services Limited the third mill Simunye Sugar Estate Tate and Lyle Technical Services Limited enters into partnership with the For further information visit Swaziland Government and our website Tibiyo TakaNgwane
6 RSSC Integrated Report 2018
2000
2001 2007 RSSC merges with Distillery expansion Mhlume (Swaziland) is commissioned to Sugar Company Limited utilise all Mhlume and Simunye molasses in order to increase its 2002 notional capacity to A new, enlarged RSSC more than 32 million is launched, employing litres of ethanol per year 2010 more than 3 500 permanent staff and 2011 producing two-thirds of 2009 Installation of the 30 MW turbo the country’s sugar Purchase of 50% alternator at the Simunye mill, shareholding in IYSIS at a cost of E120 million by RSSC at a cost of 1990 2004 E46 million Mananga Sugar Packers 2012 is established at RSSC acquires a 25% Mhlume Mill as a joint shareholding in Quality venture between RSSC Sugars (Pty) Limited and Tsb Sugar 2012 Purchase of Swazican Citrus lease at IYSIS and the conversion of 600ha from citrus to cane, thereby increasing cane 1992 and sugar production RSSC is listed on the Swaziland stock 2014 exchange Integration of our information systems into SAP in line with 1995 global practice Distillery is commissioned 2017 Phase 1 of the Integrated Growth Plan implemented
RSSC Integrated Report 2018 7 04 Our strategy
The good times Going back in history, the sugar market environment was favourable. The industry made good profits, under the protection of EU quotas. Quotas were removed in October 2017. SIMAMA 20-20
33% E4.3bn 2.4m tonnes THE TOTAL REDUCTION IN ESTIMATED ADDITIONAL THE GROWTH IN GLOBAL PRICE OF RAW AND WHITE PROFITS AFTER TAX AS CONSUMPTION OF SUGAR SUGAR IN THE WORLD A RESULT OF OUR IGP PER ANNUM MARKET IN 20 YEARS
8 RSSC Integrated Report 2018 Message from the Managing Director
For more on strategy, see page 12.
NM Jackson Managing Director
The year under review was The Integrated Growth Plan (IGP) During FY2018 the implementation one in which we saw both Although adoption of the IGP was delayed of Phase 1 has been proceeding by the drought that we experienced over successfully. It is on time and on budget. raw and white sugar prices three years, with the breaking of the It is imperative that the Group implement in the world market continue drought, Phase 1 of the plan has been Phase 2, as the plan in its entirety is critical approved and is nearing completion. for the long-term sustainability of the to trend downwards, losing Among the overall aims of the IGP in the business. Phase 2 was approved at the about 33% in value, and long-term, are the securing of more water, March 2018 Board meeting. EU market prices also and growing of more cane to match our factory capacity. The mill performance and The world in which we operate trended downwards – efficiency, particularly at Mhlume will be A large surplus of around 6.5 million tonnes with a significant decline enhanced as it is expanded in a modular seems likely for the year under review, fashion. in the last quarter of 2017, followed by another more modest surplus It is hoped that our increased energy projected for 2018/19. India with a crop and short-term recovery self-sufficiency will lead us, in the long- of 29 million tonnes against a predicted unlikely. Nonetheless, we term, to become a net energy exporter as 23 – 24 million tonnes, has now moved we focus on operational efficiency in our into a major surplus, and there have been have recorded cane and production chain. All of this will allow us, strong crops in several other locations, sugar volumes that are in terms of the IGP, to grow the business such as Thailand, the EU and Central ahead of what we had by investment and appropriate partnering America. Alternative crop prices have as we ensure that our human capital is been weak, and record net short positions budgeted for, and profit suitably skilled, motivated and aligned. are being held by the Funds, with world prices having a direct or indirect impact also ahead of budget. As it is extended over a period of seven across all markets. years, the project has been broken up into discreet parts that can be approved without The EU, since the product quota reform, jeopardising the whole. The projection is has moved from deficit to surplus, that over 20 years it will result in E4.3 billion with producers adjusting to the new in additional profits after tax. environment, and consumption declining
RSSC Integrated Report 2018 9 04 OUR STRATEGY
Message from the Managing Director (continued)
195 257 195 193 311 12
10
190 100 185 867 100 186 569 8 185 184 059 183 717 184 390 181 551 181 516 6
9 510 179 400
180 5 803 6 275 4 176 356 180 466 177 783
175 177 086 58 2 The case for IGP 175 945 6 742 10 856 (2 219) 4 317 (1 085)
45 0 The projection is that over 170 20 years the IGP will contribute 168 988 171 283 -2 E4.3 billion extra profits. 165 166 769 -4 (5 571) SIMAMA 20-20 160 -6 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19
GLOBAL SUPPLY/DEMAND BALANCE (OCT/SEPT BASIS) Surplus/deficit Production Consumption
Figure 3
as a result of both economic and health explosion occurred in the No 2 plant concerns. While beet yields have been severely impairing our operational capacity showing significant improvement, the EU for approximately five months, with a market will still require some raw, as well as concomitant effect on our profitability. direct-consumption sugars. Nevertheless, we were able to overcome great technical difficulties, and instituted The Southern African Customs Union the necessary repairs in a far shorter time (SACU) market has been affected by than originally anticipated. significant imports, and there has been a E14.4m need to discount prices in order to secure It is also pleasing that the lessons we market share – 20.6% on whites, and learned during the drought have improved THE AMOUNT OF MONEY 13.5% on brown. There has been only our water security, with reservoirs and SPENT ON DEVELOPING sluggish growth in consumption, although inter-basin transfers now an established APPRENTICES IN 2017/18 the situation could well improve once the feature of our agricultural landscape. (SEE PAGE 35) higher tariff takes effect, when discounts can be phased out. As well as these Growers and the Swaziland Sugar reductions in price, there was no price Association (SSA) increase in February, which has been the The makeup of the sugar industry in normal practice in prior years. This has the country has been static for the past resulted in close to a 27% reduction in prices. 50 years and we need new agreements and structure to take us forward for the The regional market is well-supplied and next period. In our view, the current sales prices for both brown and whites structure, along with the agreements are are attracting a premium to world market no longer sustainable and this requires levels. While lower world market prices ongoing scrutiny and negotiation. are impacting on regional prices and premiums, recovery is expected. It will be Outlook important to capitalise on the regional Although world prices have fallen and trade agreements to which Eswatini is prospects are bearish in the short term a signatory. they will not remain so, and global It is very gratifying to note that, despite consumption, even when conservatively the wider context of depressed markets, projected, is still growing by 1.3%, the pressures exerted by the exchange or 2.4 million tonnes per annum. We rate, and the residual effect of the drought, believe that the EU market will still need For more on operations, we have seen a good crop yield in FY2018. to source some of its sugar from reliable, see page 44. On the ethanol production front an quality suppliers such as Eswatini.
10 RSSC Integrated Report 2018 09
The new-look Mhlume Mill after the installation of new, modern evaporators. We will continue to modernise the mill in subsequent phases of the IGP.
In our projections we have conservatively assumed a modest premium over the No. 11 price for both EU and world market sales. SACU prices should recover once Land clearing marks the beginning of a total of 3 600ha expansion of the new tariff takes effect, hopefully RSSC land under cane. towards the end of 2018, and premiums on regional prices are also expected to recover. With the US quota continuing to reflect high prices and an expected softening in exchange rates, we see a tougher trading environment in the short term. However, with recovery realistically expected, the IGP, with its focus on cost reduction and sustainability, will enable the Group to be more competitive in these challenging times.
Acknowledgements I would like to thank all our employees. It is through the dedication, commitment, teamwork and hard work of every single individual, that we have bounced back from some very demanding challenges. It is testament to their resilience, determination and willingness to innovate and adapt that has seen us attain some very pleasing results during this financial year.
NM Jackson Managing Director
RSSC Integrated Report 2018 11 04 OUR STRATEGY
Our strategy
The Board adopted and There are two components to the • Improve mill performance and efficiency, Corporation’s strategy: particularly at Mhlume. authorised the implementation • The firstis a low-cost strategy • Expand the Mhlume factory in a modular of the first phase of the IGP involving a short- to medium-term fashion. theme comprising the maximisation • Move towards energy self-sufficiency during FY2017. We continued of shareholder value via growth and and potentially become a net exporter of in FY2018 to implement the operational excellence. These lead to energy in the long term. central plan, which embraces lower unit costs. It is this approach that • Produce more sugar and ethanol. underpins our Simama 20-20 initiative. • Focus on operational efficiency in the the expansion required for (For more on Simama 20-20, see below.) production chain. the sustainable growth of • The second is a high-value strategy • Grow the business through appropriate involving, in the longer term, a more investment and partnering. RSSC, its profitability and diversified flexible portfolio comprising • Ensure that human resources are competitiveness and its high value-add initiatives tailored to a suitably skilled, motivated and aligned. new customer base. • Continue to motivate for a new vision for continued ability to create the Eswatini sugar industry. value for shareholders. It is Our Integrated Growth Plan (IGP) focuses on achieving the low-cost strategy. a plan which encompasses Features of the IGP our financial, manufactured, Key components of the IGP • Unit cost reduction Sugar industries have high fixed The IGP is designed to: human, natural, intellectual costs and the expansion component • Secure more water. of the IGP seeks to address this by and social and relationship • Grow more cane to match factory reducing our unit cost. We are using the capacity. capitals. opportunity to improve the efficiency of the Mhlume factory in order to maximise this unit cost reduction.
• Water Analysis has shown that there is Land clearing and soil preparation is sufficient water for expansion, and the in full swing on the Thunzini Estate, water strategy seeks to “drought-proof” which is part of the RSSC cane the business while developing new water expansion under the IGP. storage.
Phase 1 expansion scope Short term – The IGP identifies a number of short-term initiatives, designed to: • Robustly manage the Mnjoli Dam. • Take full advantage of flood water flowing down the Mbuluzana (White Mbuluzi). • Facilitate inter-basin water transfers from the Komati system to the Mbuluzi system. • Install modern flow-measuring instruments at the gauging stations. • Convert further furrow- and sprinkler- irrigated fields. • Construct tail-water recycling dams. • Develop on-farm storage to capture stream flood water and a greater volume of overflow water from Mnjoli.
12 RSSC Integrated Report 2018 09
Medium term – The medium-term Changes in our operating context objectives include: Certain changes have occurred in • Raising the Ngomane balancing dam our operating environment that have Strategic Objectives spillway to harvest sub-catchment runoff necessitated an update to the IGP model for 2018/19: and the storage of surplus water from in the context of an examination of their Mnjoli Dam via the main canal, thereby impact. These changes include: • IGP Phase 2 upgrade reducing releases or spillages from • The appreciation of the Rand against of back end to increase Mnjoli Dam. With the reservoir area at major currencies leading to lower local 10.7ha, 0.6m of additional depth would currency receipts from export sales. pan floor extra evaporator 3 yield storage of 64 200m . • Less attractive sugar market and price capacity not completed prospects in the short term. Long term – In the long term the plan in 2017/18 envisages: • Knock-on effects on RSSC revenue • The potential of partnering with the streams for sugar and ethanol. • Long-term water security Government and appropriate donors The underlying IGP strategy and philosophy • Unit-cost reduction in to invest in the Isilele Dam (40 000ML) and the physical parameters of the project alignment with corporate on the Mbuluzana River to harvest and have, however, not been re-examined, store additional water for the Simunye and the IGP, with its focus on cost reduction strategy estate. The first stage will entail RSSC’s and sustainability, will enable the Group • Internal recalibration of funding and facilitating of the feasibility to be more competitive in any challenging industry vision study, subject to certain assurances. market and price conditions that might arise • The potential of partnering with in the future. • Development of Government and appropriate donors to comprehensive and invest in the Silingane Dam (150 000ML) Request to the Board on the Komati River. As with Iselele, sustainable learning and the first stage could entail RSSC’s The Board was therefore requested in development initiatives contributing to, or funding, the feasibility March 2018 to endorse a presentation study for the project, subject to certain of the IGP update, to approve capital assurances. expenditure for IGP Phase 2, and approve the signing of the Facility Agreement with Nedbank Swaziland.
IGP project overview Parameter Results Additional estate cane area 3 600ha Additional outgrower cane area 1 092ha Additional cane 499 727t Additional sugar (Mttg) 64 400t Total cost (Including capitalised finance costs) E2,003bn IRR 22.47% Payback period 9 years Unit cost per tonne sugar reduction (real terms) 18.9%
RSSC Integrated Report 2018 13 04 OUR STRATEGY
Our strategy (continued)
Office of Strategic Management Strategy execution and change (OSM) enablement progressed significantly, with business mapping 90% complete and The OSM, now in its third subsequent service level agreement (SLA) year of existence, was sessions held for support functions. established to facilitate The office also positioned a business process forum for Heads of Departments An important ongoing effort at and measure performance (HODs) to resolve and progress integration the OSM is to communicate the against strategic targets and issues targeted at increasing support underlying motivation of function efficiency and effectiveness. Simama 20-20 – the aim of which objectives. In addition, it is is to reduce the Group’s unit cost by mandated to drive a culture The scoping and rollout of a Project 20% by 2020. Management Office (PMO) framework for of continuous improvement the Group targeted the implementation throughout RSSC. of a process to improve the realisation of projects and enhancement of benefits SIMAMA 20-20 During the year under review, the OSM as part of its objective of increasing its complement was increased from one to strategy execution capability. three in order to meet business demands, and the office launched a Change A Change Agility agenda will be confirmed Management Framework, and mounted during the course of FY2019 to enhance roadshows to enhance communication of the Group’s responsiveness to continued the Group strategy. Vuka! (wake-up call) challenging changes in the sugar industry. sessions aimed at positioning the Change Agility initiative were conducted for all senior management.
We require everyone’s input for the success of our Simama 20-20 strategy. This is one of several workshops we have held across the Group so that all employees are included.
14 RSSC Integrated Report 2018 09
We are using all sorts of methods to clarify the mechanics of our strategy and how we propose to manage change. This includes business board games.
RSSC Integrated Report 2018 15 04 OUR STRATEGY
SIMAMA 20-20
Given the circumstances prevailing in our environment, our plan in the short- to- medium- term is to address water security, expand production and optimise our operations LOW COST/ RATIONALISATION OPERATIONAL HIGH VALUE? We will have to EXCELLENCE in order to effectively We will have to be collaborate more, Systems and patient and choose share resources processes that will lower our unit cost. the low cost route, and operate in an enable us to do which requires that integrated fashion. business quicker and we re-organise more accurately will ourselves. enable us to operate optimally.
Secure Grow more Improve mill Expand the Move towards more water cane to performance Mhlume energy self- match factory and efficiency, factory in sufficiency capacity particularly at a modular and potentially Mhlume fashion become an exporter of energy in the long term
PASSION COLLABORATION
16 RSSC Integrated Report 2018 09
CANE EXPANSION FACTORY STAKEHOLDER As part of reducing EXPANSION SATISFACTION the unit cost, RSSC We will need bigger The goal of creating and Outgrowers will factories for the extra a sustainable have to expand so cane resulting from business will be that we can produce RSSC and Outgrower achieved, resulting more, under the low cane expansion. in profitability price environment. This will require skills and stakeholder Partnerships are a and funding. satisfaction. prerequisite for a LONG-TERM win-win. VISION In the year 2020, once we get to the summit of Simama 20-20, we can then be ready to pursue our long-term vision to 2035. Produce Focus on Grow the Ensure Continue more operational business that human to motivate sugar and efficiency in through resources are for a new ethanol the production appropriate suitably skilled, vision for the chain investment motivated and Swaziland and partnering aligned sugar industry
MUTUAL SUPPORT COMMITMENT BRAVERY
An important ongoing effort at the OSM is to communicate the underlying motivation of Simama 20-20 – the aim of which is to REDUCE THE GROUP’S UNIT COST by 20% by 2020.
RSSC Integrated Report 2018 17 04 OUR STRATEGY
Stakeholder relations
Stakeholders and materiality In cognisance of the concerns that these material matters raise, we follow a rigorous plan to resolve them through consultation and engagement with our stakeholders. In an ongoing Our ability to create value and dynamic process, we regularly assess our status with regard to these material matters is impacted by a range of against our desired position, and maintain actions and timelines in order to achieve our objectives. We understand that it is only by scrupulous adherence to our plan that we will material matters arising from be able to obtain, not only a clear grasp of the means by which we can create value for our our relationships with our shareholders, but strong and mutually beneficial relationships with all of them. stakeholders.
Our key stakeholder engagement plan FY2018
Stakeholder Material issue Current position Desired position Required action Frequency Timeline Accountability
Board/shareholders Seek Board approval for IGP Phase 2 proposal drafted and to Board approval to increase the capacity Table the plan for review and subsequent Quarterly April 2018 MD implementation of IGP be tabled to the Board of Mhlume factory back-end by Board approval Phase 2 increasing the capacity of processing equipment sizes which includes pans, crystallisers and centrifugation stations
Phase 2 implementation Increased capacity and better performance at Once-off March 2019 GM operations Mhlume factory
Employees Employee engagement on Employees familiar with the IGP, but need Employees’ buy-in in subsequent stages Employees engaged on expectations and any Ongoing June 2018 ExCo IGP progress to be kept engaged on progress of IGP for their input and implementation changes affecting them due to the project
Swaziland Cane Grower Industry vision Growers do not want to entertain Millers’ Fruitful negotiation on sugar marketing Internal recalibration on expectation and Once-off June 2018 MD/ExCo Association (SCGA) interest, instead they want a stake in and co-generation issues, thus subsequent action Executive co-generation progression of a new industry vision
Ministry of Natural Water security As part of RSSC long-term plan on water Actively participate in assisting Continued positive engagements with ministries Ongoing June 2018 MD/GM operations Resources and security, continued efforts on reducing government in the building of the two through senior officials and portfolio committees, Ministry of Agriculture future exposure have to be pursued dams, i.e. Isilele and Silingane E3m already set aside for feasibility studies for construction of the two dams
Organised labour Increased compliance with Because of SRA tax audit, employees Employees fully understand the Consultations with organised labour representative Through management briefs, Will be monitored monthly Group HRM the income tax order are expected to pay more income tax requirements for compliance with the and shop stewards on the new reality, increased divisional meetings and (Head of HR Operations) from April 2017 thus reducing their tax order awareness for all employees to prepare them for consultation sessions with disposable income the changes employee representatives Pressure will be brought on the ER climate as a result of increased demands for RSSC to make up the shortfall created by tax through higher salary increases
Ministry of Labour and Localisation and training The ministry imposes a one-size-fits-all on Ministry’s understanding and Continuous interaction with the Training Periodic sessions and annual March 2019 Group HRM Social Security localisation and training standards, or acceptance of what drives the industry and Localisation Committee (TLC) including presentation to the TLC (Head of HR Operations) requirements that restrict optimal human and RSSC business model in terms of an annual presentation on RSSC’s status resource management within our operation localisation quotas and training needs and challenges
Local universities and Talent tracking Poor collaboration with local universities in Demand-driven programmes and Participation in curriculum development forums As invited by UNESWA Dec 2018 Group HRM professional institutions developing demand-driven programmes and effective human resource development with UNESWA and other institutions (Head of HR Operations) tracking talent that is relevant to the RSSC through tracker studies in monitoring business talent from training stages in collaboration with these institutions Annual meeting with Ministry of Labour and Social Annually Dec 2018 Group HRM Security to share information on Swazi-sponsored (HRM – Learning and Talent) students in RSA universities
18 RSSC Integrated Report 2018 09
The Corporation has a broader range of stakeholders which are managed on a daily basis through a variety of methods. Our stakeholder plan only outlines the key issues in Mutual effort pays off relation to RSSC objectives for FY2018, and the different ways each key stakeholder will It is pleasing that even in 2017/18, be engaged. The main aim is to manage their various expectations and to increase the RSSC’s stakeholder relationships likelihood of succeeding in achieving these objectives. have continued to be positive and yield fruit, both within the Group and in the public domain.
SIMAMA 20-20
Our key stakeholder engagement plan FY2018
Stakeholder Material issue Current position Desired position Required action Frequency Timeline Accountability
Board/shareholders Seek Board approval for IGP Phase 2 proposal drafted and to Board approval to increase the capacity Table the plan for review and subsequent Quarterly April 2018 MD implementation of IGP be tabled to the Board of Mhlume factory back-end by Board approval Phase 2 increasing the capacity of processing equipment sizes which includes pans, crystallisers and centrifugation stations
Phase 2 implementation Increased capacity and better performance at Once-off March 2019 GM operations Mhlume factory
Employees Employee engagement on Employees familiar with the IGP, but need Employees’ buy-in in subsequent stages Employees engaged on expectations and any Ongoing June 2018 ExCo IGP progress to be kept engaged on progress of IGP for their input and implementation changes affecting them due to the project
Swaziland Cane Grower Industry vision Growers do not want to entertain Millers’ Fruitful negotiation on sugar marketing Internal recalibration on expectation and Once-off June 2018 MD/ExCo Association (SCGA) interest, instead they want a stake in and co-generation issues, thus subsequent action Executive co-generation progression of a new industry vision
Ministry of Natural Water security As part of RSSC long-term plan on water Actively participate in assisting Continued positive engagements with ministries Ongoing June 2018 MD/GM operations Resources and security, continued efforts on reducing government in the building of the two through senior officials and portfolio committees, Ministry of Agriculture future exposure have to be pursued dams, i.e. Isilele and Silingane E3m already set aside for feasibility studies for construction of the two dams
Organised labour Increased compliance with Because of SRA tax audit, employees Employees fully understand the Consultations with organised labour representative Through management briefs, Will be monitored monthly Group HRM the income tax order are expected to pay more income tax requirements for compliance with the and shop stewards on the new reality, increased divisional meetings and (Head of HR Operations) from April 2017 thus reducing their tax order awareness for all employees to prepare them for consultation sessions with disposable income the changes employee representatives Pressure will be brought on the ER climate as a result of increased demands for RSSC to make up the shortfall created by tax through higher salary increases
Ministry of Labour and Localisation and training The ministry imposes a one-size-fits-all on Ministry’s understanding and Continuous interaction with the Training Periodic sessions and annual March 2019 Group HRM Social Security localisation and training standards, or acceptance of what drives the industry and Localisation Committee (TLC) including presentation to the TLC (Head of HR Operations) requirements that restrict optimal human and RSSC business model in terms of an annual presentation on RSSC’s status resource management within our operation localisation quotas and training needs and challenges
Local universities and Talent tracking Poor collaboration with local universities in Demand-driven programmes and Participation in curriculum development forums As invited by UNESWA Dec 2018 Group HRM professional institutions developing demand-driven programmes and effective human resource development with UNESWA and other institutions (Head of HR Operations) tracking talent that is relevant to the RSSC through tracker studies in monitoring business talent from training stages in collaboration with these institutions Annual meeting with Ministry of Labour and Social Annually Dec 2018 Group HRM Security to share information on Swazi-sponsored (HRM – Learning and Talent) students in RSA universities
RSSC Integrated Report 2018 19 04 OUR STRATEGY
Stakeholder relations (continued)
Stakeholder Material issue Current position Desired position Required action Frequency Timeline Accountability
Employees RSSC Strategy Review Industry changes require review of current Implement reviewed strategy that Strategy review with external input Once-off March 2019 Head of Strategy strategy to address emerging issues addresses new issues resulting in industry and sugar market changes
Achieve operational excellence through Strategy retreat for ExCo and senior management Annual September 2018 Head of Strategy adherence to strategy framework
SAP embedment The SAP system is underutilised and Optimal usage of SAP to fullest Optimal value of return experienced through Once-off June 2018 Head of Strategy optimal benefits have yet to be realised potential adequate implementation and utilisation of the system, resulting in seamless cohesion within RSSC business processes
Business process mapping Business process mapped but not fully Business process maps adherence in Business process videos developed and must be Once-off June 2018 Head of Strategy applied everyday operational activities rolled out throughout the Group for educational purposes
Suppliers/contractors Suppliers/contractors Poor quality service, unfavourable pricing Quality, timely and adequately priced Host a suppliers’ day event to engage suppliers Annual March 2018 GM Commercial service delivery and inefficient service delivery service delivery from all RSSC and contractors on how to improve business suppliers relationships between all parties
Schools Government teacher’s No housing system is in place to address Teachers to be prioritised for housing Housing arrangement that provides subsidy Once-off April 2018 Group Public Affairs housing the issue of accommodation shortages to assist recruitment and retention of for housing of teachers. The Property Services Manager within the goverment-owned schools for qualified teachers for the schools. department will recognise and prioritise the teachers and staff members Recognised housing system that housing of school staff within the Estate addresses both RSSC and teachers’ issues to be in place and implemented to address the current situation
Community Youth entrepreneurship Local out of school youths faced with Provide a platform that offers young Host an annual competition in which applicants are Annual November 2018 Group Public Affairs support unemployment, poverty people within the RSSC community to capacitated with free business training, as well as Manager engage in entrepreneurship as a means standing a chance to win grant capital towards of creating a sustainable livelihood, funding small businesses and hopefully be eligible which combats unemployment, poverty for funding from other financial institutions and incidentally tackles crime issues
Local media Media engagement Media relations are stable and this needs Media partners to maintain positive Host a media day where RSSC openly invites and Annual February 2019 Group Public Affairs to be proactively managed to remain open relations with RSSC and engages media on business updates, and Manager favourable ultimately enhance the favourable addresses media’s expectations reputation for the Corporation by the national audience
The Outgrower cane expansion project has enhanced social development, such as new teachers’ housing and community water at Mnyangombili and Mbombo Wendlovu.
20 RSSC Integrated Report 2018 09
Stakeholder Material issue Current position Desired position Required action Frequency Timeline Accountability
Employees RSSC Strategy Review Industry changes require review of current Implement reviewed strategy that Strategy review with external input Once-off March 2019 Head of Strategy strategy to address emerging issues addresses new issues resulting in industry and sugar market changes
Achieve operational excellence through Strategy retreat for ExCo and senior management Annual September 2018 Head of Strategy adherence to strategy framework
SAP embedment The SAP system is underutilised and Optimal usage of SAP to fullest Optimal value of return experienced through Once-off June 2018 Head of Strategy optimal benefits have yet to be realised potential adequate implementation and utilisation of the system, resulting in seamless cohesion within RSSC business processes
Business process mapping Business process mapped but not fully Business process maps adherence in Business process videos developed and must be Once-off June 2018 Head of Strategy applied everyday operational activities rolled out throughout the Group for educational purposes
Suppliers/contractors Suppliers/contractors Poor quality service, unfavourable pricing Quality, timely and adequately priced Host a suppliers’ day event to engage suppliers Annual March 2018 GM Commercial service delivery and inefficient service delivery service delivery from all RSSC and contractors on how to improve business suppliers relationships between all parties
Schools Government teacher’s No housing system is in place to address Teachers to be prioritised for housing Housing arrangement that provides subsidy Once-off April 2018 Group Public Affairs housing the issue of accommodation shortages to assist recruitment and retention of for housing of teachers. The Property Services Manager within the goverment-owned schools for qualified teachers for the schools. department will recognise and prioritise the teachers and staff members Recognised housing system that housing of school staff within the Estate addresses both RSSC and teachers’ issues to be in place and implemented to address the current situation
Community Youth entrepreneurship Local out of school youths faced with Provide a platform that offers young Host an annual competition in which applicants are Annual November 2018 Group Public Affairs support unemployment, poverty people within the RSSC community to capacitated with free business training, as well as Manager engage in entrepreneurship as a means standing a chance to win grant capital towards of creating a sustainable livelihood, funding small businesses and hopefully be eligible which combats unemployment, poverty for funding from other financial institutions and incidentally tackles crime issues
Local media Media engagement Media relations are stable and this needs Media partners to maintain positive Host a media day where RSSC openly invites and Annual February 2019 Group Public Affairs to be proactively managed to remain open relations with RSSC and engages media on business updates, and Manager favourable ultimately enhance the favourable addresses media’s expectations reputation for the Corporation by the national audience
RSSC Integrated Report 2018 21 04 OUR STRATEGY
Managing risk
Management is aware that not everything will go according to plan. For that reason, we constantly review and update our business processes, controls, procedures and plans in order to address identified risks and take appropriate action.
2018/19 ENTERPRISE-WIDE RISK REGISTER
Risk ranking Accountable Inherent 2018 Risk issue Causes Consequence Controls manager Actions for 2018/19 rating
1 Sugar markets a) Significant price decreases in SACU a) Decreased profitability a) Currency hedging MI Maziya Pricing reduced by 7% and a further 13.5% in the last 80 b) Import tariff protection not triggered by b) Negative impact on sustainability b) Forward exchange contracts financial year. Going forward: International Trade Administration Commission c) Lobbying and influencing a) Lobby governments for triggering the ITAC tariff c) Threat of imports into SACU protection – in progress d) Currency strengthening significantly, reducing b) Lobby the SSA to lobby government as an industry export returns – in progress e) Significant reduction in EU sugar prices c) Look to grow sales volumes to alternative markets f) Sustainability of SACU if Namibia and Botswana (in order to compensate for lost markets) – in progress exit the SACU arrangement for sugar
2 Labour unrest a) Trade Union activities a) Negative impact on productivity and profitability if a) Effective/regular engagements with staff MB Mkhonta a) Effective/regular engagements with staff – in progress 64 b) Tough economic environment strikes occur b) Effective engagements with Trade Unions b) Effective engagements with employee organisations c) Increases in employees’ tax burden b) Strained employer/employee relationship c) Ongoing and effective engagement with – in progress c) Strained miller/grower relationship surrounding communities c) Ongoing and effective engagement with surrounding d) Training of staff representatives communities – in progress e) Training of line managers d) Training of staff representatives – in place f) Team/relationship building e) Training of line managers – in place g) MD’s Roadshows f) Team/relationship building – in place g) Lobbying through FSE & CC and Labour Advisory Board – in place
3 Stability of power a) Failure of equipment due to age and maintenance a) Negative impact on productivity a) Capital replacement programme in place PJ Myeni a) Capital replacement programme – in place 48 supply b) Potential mal-operation of equipment increasing b) Increase in production costs b) Maintenance programme in place, including b) Maintenance programme – in place cost of fuel c) Opportunity cost lost in terms of saving machine condition monitoring c) Skills training – in progress c) Lack of diversity of fuel types “imported” power c) Skills training d) Install more generation capacity to utilise future d) Cost of fuel d) Inadequate business interruption insurance claims excess bagasse – to plan
4 Not achieving a) Lack of availability of finance a) Threat to business sustainability a) Quarterly update of the IGP (Business Plan) PJ Myeni a) Commissioning of Phase One of expansion – in progress 40 business growth b) Not delivering the expected financial returns on b) Failure to reduce the unit cost against progress b) Implementation of Phase Two of expansion – in progress and optimisation previous phases of investments c) Raise financing for Phase Three – to plan c) Lack of appropriate skills (project management) d) Viability of the IGP due to decrease in profitability and reduced cash flow
5 Sugar industry a) Current Eswatini sugar industry structure does not a) Slow decision-making leading to lost opportunities a) RSSC to influence decisions at SSA Council NM Jackson a) Progress strategy to advocate and lobby stakeholders to 32 allow RSSC marketing of own sugar b) Non-identification of lucrative opportunities and Miller-Grower meeting promote a new vision for the sugar industry – in progress b) Current weighting of millers and growers voting c) Reduced profitability and sustainability of RSSC b) Lobby key stakeholders in the sugar industry – in progress rights (50/50) d) Strained miller/grower relations c) Engage with SSA Steercom for Eswatini sugar industry c) Sub-optimal marketing capability in SSA with to progress RSSC vision – in progress knock-on effect on returns as the Industry d) Renegotiate the industry agreement – to plan Agreement is outdated
22 RSSC Integrated Report 2018 ADEQUACY AND EFFECTIVENESS OF THE RISK MANAGEMENT PROCESS: Management is of the view that the RSSC risk management process of addressing risks is sufficient and effective, given the current risk profile and the respective changes made 2018/19 ENTERPRISE-WIDE RISK REGISTER in response thereof. Risk ranking Accountable Inherent 2018 Risk issue Causes Consequence Controls manager Actions for 2018/19 rating
1 Sugar markets a) Significant price decreases in SACU a) Decreased profitability a) Currency hedging MI Maziya Pricing reduced by 7% and a further 13.5% in the last 80 b) Import tariff protection not triggered by b) Negative impact on sustainability b) Forward exchange contracts financial year. Going forward: International Trade Administration Commission c) Lobbying and influencing a) Lobby governments for triggering the ITAC tariff c) Threat of imports into SACU protection – in progress d) Currency strengthening significantly, reducing b) Lobby the SSA to lobby government as an industry export returns – in progress e) Significant reduction in EU sugar prices c) Look to grow sales volumes to alternative markets f) Sustainability of SACU if Namibia and Botswana (in order to compensate for lost markets) – in progress exit the SACU arrangement for sugar
2 Labour unrest a) Trade Union activities a) Negative impact on productivity and profitability if a) Effective/regular engagements with staff MB Mkhonta a) Effective/regular engagements with staff – in progress 64 b) Tough economic environment strikes occur b) Effective engagements with Trade Unions b) Effective engagements with employee organisations c) Increases in employees’ tax burden b) Strained employer/employee relationship c) Ongoing and effective engagement with – in progress c) Strained miller/grower relationship surrounding communities c) Ongoing and effective engagement with surrounding d) Training of staff representatives communities – in progress e) Training of line managers d) Training of staff representatives – in place f) Team/relationship building e) Training of line managers – in place g) MD’s Roadshows f) Team/relationship building – in place g) Lobbying through FSE & CC and Labour Advisory Board – in place
3 Stability of power a) Failure of equipment due to age and maintenance a) Negative impact on productivity a) Capital replacement programme in place PJ Myeni a) Capital replacement programme – in place 48 supply b) Potential mal-operation of equipment increasing b) Increase in production costs b) Maintenance programme in place, including b) Maintenance programme – in place cost of fuel c) Opportunity cost lost in terms of saving machine condition monitoring c) Skills training – in progress c) Lack of diversity of fuel types “imported” power c) Skills training d) Install more generation capacity to utilise future d) Cost of fuel d) Inadequate business interruption insurance claims excess bagasse – to plan
4 Not achieving a) Lack of availability of finance a) Threat to business sustainability a) Quarterly update of the IGP (Business Plan) PJ Myeni a) Commissioning of Phase One of expansion – in progress 40 business growth b) Not delivering the expected financial returns on b) Failure to reduce the unit cost against progress b) Implementation of Phase Two of expansion – in progress and optimisation previous phases of investments c) Raise financing for Phase Three – to plan c) Lack of appropriate skills (project management) d) Viability of the IGP due to decrease in profitability and reduced cash flow
5 Sugar industry a) Current Eswatini sugar industry structure does not a) Slow decision-making leading to lost opportunities a) RSSC to influence decisions at SSA Council NM Jackson a) Progress strategy to advocate and lobby stakeholders to 32 allow RSSC marketing of own sugar b) Non-identification of lucrative opportunities and Miller-Grower meeting promote a new vision for the sugar industry – in progress b) Current weighting of millers and growers voting c) Reduced profitability and sustainability of RSSC b) Lobby key stakeholders in the sugar industry – in progress rights (50/50) d) Strained miller/grower relations c) Engage with SSA Steercom for Eswatini sugar industry c) Sub-optimal marketing capability in SSA with to progress RSSC vision – in progress knock-on effect on returns as the Industry d) Renegotiate the industry agreement – to plan Agreement is outdated
RSSC Integrated Report 2018 23 04 OUR STRATEGY
Managing risk (continued)
Risk ranking Accountable Inherent 2018 Risk issue Causes Consequence Controls manager Actions for 2018/19 rating
6 SAP embedment a) Adjustment issues due to process changes and a a) Inefficient use of existing operational, a) Training on process, transactions and NM Jackson a) Implement change management – in progress 24 more robust control environment management and real-time reports, to deliver reporting options b) Expedite SAP training for transactional users – b) Delay in training strategy (transactional training insights b) Report rationalisation to limit reports to in progress was done, but process training/embedment not yet b) Increased workaround time for reporting system-generated reports c) Improve super-user programme – in progress done) c) Inability to achieve ROI on SAP implementation c) Documentation of processes d) Implement SAP process embedment – in progress c) Budget module not in SAP (HTML interface) and unlocking organisational value e) Record-to-report (R2R) project in place to increase d) Use of alternative reporting methods (e.g. Excel) efficiency of month-end reporting – in progress f) Implementation of BPC – to plan
7 Strategic alignment a) Insufficient integration between business units a) Non-achievement of strategy a) Collaboration at ExCo level NM Jackson a) Focus on addressing issues through strategic maps 24 across business units b) Departmental SLAs not yet completed b) Inefficiencies and cost creep b) Management forums – in progress c) Lack of collaboration across business units b) Execute departmental strategic maps as aligned to the corporate map – in progress c) Drawing up SLAs between divisions to ensure operational efficiencies – in progress d) Establishment of Communities of Practise (COPs) by process area, to assist with process alignment and hand- overs – to plan e) Documentation of process down to Level 5/Standard Operating Procedure level – to plan
8 Safety & fire a) Existing health and safety culture a) Injuries/fatalities a) Lines of Defence NM Jackson a) Improve safety practices and discipline – continuous 40 incidents b) Negative safety trends experienced in certain b) Decreased production/factory downtime b) IMS improvement areas (e.g. contractors) c) Increased burden on medical support systems c) External Assurance providers b) Review and revise comprehensive safety plan – c) Increased number of non-compliance incidents d) Increased sick leave cost d) Toolbox Talks in progress d) Reduced awareness and focus on well-being of e) Loss of property and equipment e) Planned Job Observations c) Implement detailed management plan and progress employees and contractors f) Negative impact on reputation f) Compulsory Alcohol Testing tracker to monitor close-out of recommendations – e) Veld and cane fires as a result of arson g) Induction Training Fire Drills continuous f) Sudden changes in wind directions during cane d) Re-align procedures to streamline and support safety burning culture – in progress g) Non-compliance with procedures related to cane fires e) Annual Alexander Forbes Risk assessments – h) Lightning In progress, monitored on a quarterly basis f) Maintain and comply with fire emergency procedure – in place
24 RSSC Integrated Report 2018 09
Risk ranking Accountable Inherent 2018 Risk issue Causes Consequence Controls manager Actions for 2018/19 rating
6 SAP embedment a) Adjustment issues due to process changes and a a) Inefficient use of existing operational, a) Training on process, transactions and NM Jackson a) Implement change management – in progress 24 more robust control environment management and real-time reports, to deliver reporting options b) Expedite SAP training for transactional users – b) Delay in training strategy (transactional training insights b) Report rationalisation to limit reports to in progress was done, but process training/embedment not yet b) Increased workaround time for reporting system-generated reports c) Improve super-user programme – in progress done) c) Inability to achieve ROI on SAP implementation c) Documentation of processes d) Implement SAP process embedment – in progress c) Budget module not in SAP (HTML interface) and unlocking organisational value e) Record-to-report (R2R) project in place to increase d) Use of alternative reporting methods (e.g. Excel) efficiency of month-end reporting – in progress f) Implementation of BPC – to plan
7 Strategic alignment a) Insufficient integration between business units a) Non-achievement of strategy a) Collaboration at ExCo level NM Jackson a) Focus on addressing issues through strategic maps 24 across business units b) Departmental SLAs not yet completed b) Inefficiencies and cost creep b) Management forums – in progress c) Lack of collaboration across business units b) Execute departmental strategic maps as aligned to the corporate map – in progress c) Drawing up SLAs between divisions to ensure operational efficiencies – in progress d) Establishment of Communities of Practise (COPs) by process area, to assist with process alignment and hand- overs – to plan e) Documentation of process down to Level 5/Standard Operating Procedure level – to plan
8 Safety & fire a) Existing health and safety culture a) Injuries/fatalities a) Lines of Defence NM Jackson a) Improve safety practices and discipline – continuous 40 incidents b) Negative safety trends experienced in certain b) Decreased production/factory downtime b) IMS improvement areas (e.g. contractors) c) Increased burden on medical support systems c) External Assurance providers b) Review and revise comprehensive safety plan – c) Increased number of non-compliance incidents d) Increased sick leave cost d) Toolbox Talks in progress d) Reduced awareness and focus on well-being of e) Loss of property and equipment e) Planned Job Observations c) Implement detailed management plan and progress employees and contractors f) Negative impact on reputation f) Compulsory Alcohol Testing tracker to monitor close-out of recommendations – e) Veld and cane fires as a result of arson g) Induction Training Fire Drills continuous f) Sudden changes in wind directions during cane d) Re-align procedures to streamline and support safety burning culture – in progress g) Non-compliance with procedures related to cane fires e) Annual Alexander Forbes Risk assessments – h) Lightning In progress, monitored on a quarterly basis f) Maintain and comply with fire emergency procedure – in place
5 OUR BIGGEST LOSER HEALTH INITIATIVE HAS HAD FIVE SEASONS 4 THE NUMBER OF COMMUNITIES THAT HAVE RECEIVED BOREHOLE WATER THROUGH OUR CHARITY GOLF DAY
RSSC Integrated Report 2018 25
09 05 Our business
Creating shared value We are not just a business. Our operational activities result in value being created not only for our shareholders, but also for various other stakeholders and sectors of society.
SIMAMA 20-20
E27.1m E80m 22 000 THE VALUE OF TAXES PAID TO THE THE NUMBER OF PEOPLE HEALTHCARE SERVICES GOVERNMENT HOUSED BY RSSC PROVIDED TO EMPLOYEES AND THE COMMUNITY
RSSC Integrated Report 2018 27 05 OUR BUSINESS
Our value-creating business model
INPUTS FINANCIAL CAPITAL
• Equity funding • Investments In: • Debt funding – Mhlume Sugar Company – Royal Swazi Distillers • Cash resources – Mananga Sugar Packers BUSINESS • Reinvestment – Inyoni Yami Swaziland Irrigation Scheme ACTIVITIES – Simunye Plaza – Quality Sugars • Sugar cane growing • Harvesting MANUFACTURED CAPITAL • Processing • Refining • Simunye Sugar Mill • 22 000 Ha of cane • Ethanol distilling • Mhlume Sugar Mill • 12 000 Ha of growers’ cane • Distribution • Refinery • 2 211 Head of cattle • Beef production • Ethanol plant • 6 790 Head of game • Hospitality • Power generation
NATURAL CAPITAL
• 22 000 Ha of land • Energy • Water
HUMAN CAPITAL
• 1 704 loyal, skilled and motivated permanent employees • Experienced management team
SOCIAL AND RELATIONSHIP CAPITAL
• Employee relations • Shareholder support • Grower relations • Industry relations • Community relations • Customers and • Supplier base customer relations • Government relations
INTELLECTUAL CAPITAL
• Processes and systems • Brand equity
28 RSSC Integrated Report 2018 09
Value creation is the primary aim of our business. To this end we continuously review our value proposition in order to make the necessary adjustments to our processes and create more value for all our stakeholders.
OUTPUTS OUTCOMES STRATEGY
• 404 363 tons of sugar For more information on how our Strategy enables value creation • 25m litres of ethanol for our stakeholders, please • Beef 62 726 kg refer to pages 2, 9, 12, 16 and 47 • Carbon emissions E80m 1 704 • Revenue of E2.962bn OF TAXES PAID TO JOBS GOVERNMENT SUSTAINED • Profit of E301m • 896 343 tons of bagasse (recycled for co-generation) • 98 169 tons of stillage (sold and used for liquid fertiliser)
STAFF SALARIES AND DEVELOPMENT WAGES OF SPEND E670.1m E27.3m RISKS
E2.962bn For more information on the REVENUE Risks that may impact our value creation, please refer to pages 22 to 23 HOUSING HEALTHCARE PROVIDED TO SERVICES TO 22 000 THE VALUE OF PEOPLE E27.1m 98 169 TONNES OF STILLAGE (SOLD AND USED FOR LIQUID FERTILISER)
RSSC Integrated Report 2018 29 05 OUR BUSINESS
Background – The sugar industry
Structures, markets and prices Due to favourable soils, climate and sales depending on the season, and falls water availability, the Eswatini industry under the EU/SADC Economic Partnership The traditional premium has been consistently ranked among the Agreements (EPA). The EPA, concluded in market for our sugar and top 10 low-cost producers in the world. 2014, allows Eswatini to continue exporting It produces in excess of 600 000 metric to the EU, although lower prices have associated ethanol products tonnes of sugar per year, employs over negatively impacted export revenues from has been the EU, with 35% of the agricultural workforce and in this market. 2005 contributed 18% of Gross Domestic The United States also allows preferential the USA, regional African Product (GDP). access for Eswatini sugar under its Tariff markets and those of the Following the developments in the EU Rate Quota programme. market, SACU, comprising South Africa, SACU members remaining Sales into the world and regional markets Botswana, Lesotho, Namibia and Eswatini, consist largely of residual sales of excess lower-priced adjuncts. is the most important market for the sugar that cannot be sold into other more Eswatini sugar industry, accounting for All sales, amounting to lucrative markets, or sales in periods between 45% and 70% of the country’s when regional or world sugar prices have around 800 000 tonnes, sugar sales. spiked. These sales are therefore generally are made through the SSA, The EU has historically accounted for characterised by lower prices. which markets all sugar and between 24% and 55% of Eswatini sugar
molasses manufactured 900
in Eswatini. 00
700
600 White Sugar
500
400
300 Raw Sugar White Premium
200
100
0 Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan Jan 2005 2006 2007 200 2009 2010 2011 2012 2013 2014 2015 2016 2017 201
Figure 4 WORLD WHITE AND RAW SUGAR PRICES JANUARY 2005 – JANUARY 2018
13,6707
13,1341
12,5975
12,0609
11,5243 Dec Jan Feb Mar
Figure 5 THE DOLLAR – RAND TREND FROM DECEMBER 2017 TO MARCH 2018
30 RSSC Integrated Report 2018 09 The Swaziland Sugar Association (SSA)
The SSA is an umbrella The Act also legally empowers the Sugar In terms of the SIA, this sugar, and Industry Agreement (SIA), which regulates its molasses by-product, is owned by organisation that brings the relationship between growers the SSA, which markets it to the best together all sugar cane and millers. advantage of growers and millers, who then share the proceeds on the basis of Neither a parastatal nor a public group, growers and millers in the an agreed formula. country, and derives its the SSA is a private non-profit-making organisation whose mandate is to promote We at RSSC believe that the current SIA structure from the Sugar the efficient production, as well as the is outdated and warrants a review so that Act of 1967. optimal marketing of the country’s sugar, the arrangements for the Eswatini sugar with all cane delivered to mills being industry recognise the markets, regulations crushed to this end. and pricing realities of the current global industry.
INDUSTRY AND SSA STRUCTURES
BIG BEND BIG BEND BIG BEND PLANTERS MILL GROUP MILL
MHLUME MHLUME MHLUME PLANTERS MILL GROUP MILL
SIMUNYE SIMUNYE SIMUNYE PLANTERS MILL GROUP MILL
SWAZILAND CANE SWAZILAND SUGAR SWAZILAND SUGAR GROWERS ASSOCIATION ASSOCIATION MILLERS ASSOCIATION
INDEPENDENT QUOTA-BASED (INDEPENDENT) COUNCIL REVIEW COMMITTEE
OTHER AD HOC FINANCE COMMITTEE ADVISORY COMMITTEES
EXTENSION SERVICES MARKETING EXECUTIVE CASE TESTING COMMITTEE COMMITTEE AUDIT COMMITTEE COMMITTEE
RSSC Integrated Report 2018 31 05 OUR BUSINESS
The Swaziland Sugar Association (SSA) (continued)
Sugar market and price outlook Although world prices have fallen and prospects are bearish in the short term they will not remain so, with global consumption even on a conservative basis still growing at 1.3% per annum (2.4 million tonnes).
With available capacity being utilised, new capacity will be required in the early 2020s, which with extended investment lead times, amounts to short-term rather than the medium- term investment. Prices will need to be attractive enough to encourage this to occur.
The EU market will still need some sugar from reliable, quality supply sources such as Eswatini. In our projections at RSSC, we have conservatively assumed a modest premium over the No. 11 price for both EU and World market sales.
While SACU prices should recover once new tariffs take effect, hopefully towards the end of 2018, premiums on regional prices are also expected to recover. While the US Quota continues to demonstrate high prices, exchange rates should soften going forwards.
World sugar price projections Longer term (at an oil price of US$ 2018 2019 2020 60/bbl) New York No. 11 US Cents/lb, raw value 13.5 15.4 15.7 17.9 White premium, US$/tonne 56 60 65 68 London No. 5 US$/tonne 353 399 412 463
Key drivers in FY2018 The key drivers of the business, our actual performance against budget, and our financials during FY2018 can be seen in the table below and on page 33.
During the year under review, our cane and sugar volumes exceeded budget as well as the prior year comparative. Ethanol production and sales were lower than budget and the prior year comparative as a result of an explosion in the distillery.
The sugar price was lower than the budget and the prior year comparative. This is due to a number of factors which include: a lower world market sugar price; a firmer Lilangeni against major trading currencies; and lower SACU market prices.
The combination of the above volume and price dynamics resulted in profits that were lower than the prior year but better than budget.
Actual Actual Budget Key drivers 2016/17 2017/18 2017/18 Variance Estate cane (tonnes 000’s) 1 803 1 970 1 870 100 Out-growers’ cane (tonnes 000’s) 1 227 1 273 1 222 51 Total cane (tonnes 000’s) 3 030 3 243 3 092 151 Sugar 96 pol (tonnes 000’s) 400 436 408 27 Cane to sugar (mtta) ratio 7.57 7.43 7.57 (0.14) Ethanol prod. (litre 000’s) 33 152 24 468 32 192 (6 724) Ethanol sales (litre 000’s) 32 138 24 443 30 414 (5 971) Price: Sugar – E/tonnes 6 097 5 813 6 123 (310) For more on our factories, Ethanol – LAA 8.11 8.04 8.55 (0.51) see pages 48.
32 RSSC Integrated Report 2018 09
Financials to 31 February 2018 Actual Actual Budget 2016/17 2017/18 2017/18 Variance E’M E’M E’M E’M Turnover (per management accounts) 2 936 2 938 2 975 (37) Contribution: Cane growing 476 264 339 (75) Sugar manufacturing 343 369 322 47 Sticky times Ethanol 59 8 29 (21) Our business, along with the Other 1 (1) 1 (2) industry, has been severely Total contribution 879 640 691 (51) impacted by a strong rand and Overheads and other (325) (243) (302) 59 falling sugar prices. Profit before tax 554 397 389 8 Profit after tax 408 301 287 14 SIMAMA 20-20
Work has begun to expand RSSC land under cane.
RSSC Integrated Report 2018 33 05 OUR BUSINESS
Human Resources
1 833 During the year under review, 1 817 1 803 1 776 our employee numbers 1 764 1 758 1 737 remained in the second 1 704 lowest ranges since we implemented Simama 20-20, although slightly increasing 1 615 from the previous year as a result of ramping up operations to pre-drought 2009 10 2010 11 2011 12 2012 13 2013 14 2014 15 2015 16 2016 17 2017 1 levels. NUMBER OF PERMANENT EMPLOYEES OVER THE YEARS
Figure 6
We continued to drive a number of performance contracting and programmes and initiatives during the evaluation year which directly support and enable –– Implementing a biometric-based the implementation of the Simama 20-20 KRONOS payroll system strategy, as summarised below: –– Implementing the new clinic management system (TriMed) • A continuing focus on the Attraction and Retention Plan as a critical • Sustaining skills development with enabler of the Simama 20-20 strategy. a focus on leadership, personal Amongst our critical initiatives were: effectiveness, and technical and E26.3m –– Developing the Group’s talent business skills AMOUNT WE HAVE pipelines, including accelerating our • Continuing the Group’s effort to sustain SPENT ON TRAINING AND succession planning intervention our good, decade-long, employee- DEVELOPMENT IN 2017/18 –– Reviewing the employee value relations climate, with a specific proposition, including maintaining focus on: the employee performance incentive –– Accelerating the harmonisation schemes of terms and conditions of service – a –– Reducing the recruitment turnaround legacy issue that still remains time outstanding from the merger of RSSC with Mhlume (Swaziland) Sugar • Improving the HR function’s Company Limited effectiveness and efficiency. –– Improving the relationship between Our critical initiatives in this regard the Group and all organised labour were: structures for sustainable industrial –– SAP system optimisation with a harmony focus on improving HR master data 100% accuracy • Sustaining the focus on employee WE HAVE MAINTAINED A –– Implementing the SAP Integrated wellness to improve employee FULL COMPLEMENT OF Performance Management system productivity and overall employee health. ENGINEER POSITIONS to computerise the process of IN 2017/18 112 THE NUMBER OF VACANCIES FILLED INTERNALLY OUT OF A TOTAL OF 138 VACANCIES IN 2017/18
34 RSSC Integrated Report 2018 09
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Skills development Recruitment Attraction and Retention Development programmes targeting During the year under review we maintained Engineers In Training (EITs), graduate our 100% of engineer positions filled in of Critical Roles trainees, technical trainees and both factories. This is expected to impact RSSC has to continuously apprentices were further updated. positively on the drive for improved The programme content and remuneration efficiencies, human capital optimisation attract and retain the of EITs was reviewed and implemented in and the repositioning the business in line requisite skills to drive July 2017. New recruitment criteria were with Simama 20-20. The ratio of local implementation of Simama also adopted for apprentices to meet the engineers to expatriates, at 81%:19%, 20-20. The ability to attract, changing business needs that now dictate has been significantly reduced over the develop, and retain talent, a preference towards multi-skilling artisans years – testimony to the success of the at the lower level. As a result, 20 new Group’s localisation efforts. particularly in all engineering apprentices were recruited to add onto the Recruitment turnaround time for critical positions and at all 52 apprentices already in the pipeline. leadership levels, is key for positions has improved from an average 42.29% in 2016/17 to 82.4% in 2017/18. business sustainability 2017/18 Training & Development expenditure Not only are we improving recruitment and organisational growth. turnaround times, we are also increasingly Leadership Development 2 020 950 Initiatives to improve filling positions using internal candidates, Business Skills 320 555 with 112 out of 138 vacancies filled attraction included the Technical Skills 9 568 521 internally. review and re-branding of Apprentices 14 369 126 the Group’s recruitment Total E26 279 152 channels, RSSC’s Employee Value Proposition (EVP), Employee Retention Scheme 120 and implementing specific
development interventions 100 100 to support talent acquisition, 100 development and retention. 0
The Talent Attraction Strategy 73 60 58
was revitalised to target job 56
entrants using career fairs 46 40 45 both in Eswatini and South
Africa (SA), the Internship 20 Programme, and general 20 job-seekers using social 0 media-based job boards. 1 2 3 4 A total of 24 SA-based Swati CRITICAL POSITIONS RECRUITMENT TURNAROUND TIME students and 63 from local 2016 17 2017 1 universities participated in the Figure 7 Internship Programme.
RSSC Integrated Report 2018 35 05 OUR BUSINESS
Human Resources (HR) (continued)
Data optimisation In the year under review, we implemented a centralised HR Master Data Unit. A number of HR personnel were redeployed to resource this unit without necessarily increasing overall HR manning levels. This initiative is aimed at addressing critical master data challenges whilst optimising SAP usage under the HR Division. This was one of three critical systems projects delivered in the year under review, with the biometric Kronos payroll system and the new Clinic Management System projects being the other two.
Employee relations and industrial harmony The Employment Relations department continued to ensure that a harmonised industrial relations climate is maintained between the Group and the four recognised employee representative organisations. A number of initiatives were undertaken in the past financial year, including: • Implementation of a revised Employment Relations (ER) Manual • Closing out and concluding engagements on Phase 1 Collective Agreement on the Harmonisation of the Terms and Conditions of Service • Implementation of relationship building programmes with organised labour • Timely conclusion of Cost of Living Negotiations which were successfully finalised with increments as follows: –– Non-represented employees average of 7.5% –– SAMASA employees 8.5% –– SAPWU employees 9.5%
It is crucial that a good industrial relations Our women are making waves in climate is maintained to enable a seamless previously male disciplines, such implementation of interventions that will as mechanical, electrical and chemical engineering. ensure the continuous sustainability of the business.
36 RSSC Integrated Report 2018 09 Employee wellness
During the past financial Improving infrastructure: • The construction of the new occupational 41.5 year, the main objectives health building was completed and were to increase the Health furnished with all the requisite 34 and Wellness department’s equipment. All the required occupational health medical examinations can now 31 effectiveness and efficiency. be performed on site. 29.7 The department continued • In addition, two fully-equipped modern 27.3 advanced life support ambulances were to implement activities procured. This will enable the Group aimed at contributing to the to manage all medical emergencies and transfer patients to the appropriate Simama 20-20 strategy. referral centres. The key activities included improving Health and Health and Wellness Survey: • About 2 425 employees (97% of the Wellness infrastructure, target) participated. The results showed effective management, an HIV prevalence of 34%, comparable 1.6 to the national prevalence. r a a r a r prevention of chronic diseases 2013 2017 Prevention of chronic diseases: and carrying out the Health BLOOD • The risk of hypertension was found to PRESSURE (%) and Wellness survey. be similar to that found in 2013 at 30%. However, the risk of diabetes was Figure 9 found to have increased from 2% to 6%, and 41% of participants were found to be overweight. Of those who are 94.6
65.2 overweight and obese 75% suffer from hypertension. • Figures 9 and 10 show an increasing risk of non-communicable diseases among employees and more efforts will thus be put in place to mitigate against these risks. Non-communicable diseases, such as hypertension, diabetes and arthritic conditions are 34 34 34.3 currently well managed with very low 30.5 morbidity from these areas.
Occupational health During the year under review we saw a lower number of injury-on-duty cases, and there were no employee fatalities. 0.4 This is attributable to the company-wide