Committee on Information Technology

Special Meeting February 4, 2021

1 Agenda

• Call to Order by Chair • Roll Call • Approval of Meeting Minutes • Chair Update • CIO Update • Discussion: FY 2022-26 ICT Plan • Surveillance Policy: Automatic License Plate Reader (Action) • Public Comment • Adjournment

2 3. Approval of Minutes Action Item

3 4. Chair Update

4 5. CIO Update

5 Connectivity for Students & Community Learning Hubs Meeting the 2020 Pandemic With Innovation

As the Covid-19 emergency requires the City and County of to reshuffle priorities and constantly evolve its response, the Office of Civic Innovation continues to make space for innovation; connect government teams with pro bono, academic and expert support; and guide the creation of agile, actionable actions and recommendations.

7 1 Meeting the 2020 Pandemic With Innovation

8 2 Meeting the 2020 Pandemic With Innovation

9 3 1,300 Chromebooks provided

5 78 Community Learning Hubs Delivered Connectivity 25 wi-fi super hotspots

11 6 1. Ping Yuen Center Community Room (CCDC) 34 Community 2. Sunnydale Boys & Girls Club Community Center (BGC) 3. Sunnydale Willie Brown Youth Center (SFHA) 4. Plaza East Youth Center (JSCO), 1300 Buchanan 5. Plaza East Community Center Rooms 6. 1750 McAllister Community Center (THC) 7. Alice Griffith Phase I Community Room 8. Alice Griffith Phase I 2nd Floor Community Room 9. Alice Griffith Phase II 1st Floor Community Room connected to 10. Alice Griffith Phase III 1st Floor Community Room . 11. Alice Griffith Phase III 2nd Floor Community Room 12. Hunters View Phase I Community Room 13. Hunters View Phase II Community Room 14. Hunters Point West Community Center high-speed 15. Hunters Point West Computer Lab 16. Westbrook Community Center 17. Sunnydale Parcel Q Community Room 18. Potrero Block X Community Center fiber or super 19. Holly Courts Community Center 20. Alemany Community Center 21. Bernal Dwellings Community Center 22. Sala Burton Manor Community Center wi-fi hotspots 23. North Beach Place Apartments Community Center 24. Franciscan Towers Community Room 25. Arnett Watson Apartments Community Room 26. Robert B. Pitts Community Center 27. Westside Courts Community Center 28. Eddy Taylor Apartments Community Room 29. Hamilton Family Shelter Community Room 30. Ping Yuen North Community Center 31. Dr. Davis Senior Housing Community Room 32. Dr. Davis Senior Housing Computer Lab 33. St. Mary’s Cathedral 34. Golden Gate Park Tennis Courts 7 High-speed broadband installed in REC & Park Learning Hubs

REC Community Learning Hubs: 1. Palaga Rec Center 2. Joseph Lee Rec Center 3. Minnie & Lovie Ward Rec Center 4. Tenderloin Rec Center 5. Mission Arts & Rec Center 6. Herz Rec Center 7. Betty Rec Center 8. St. Mary’s Rec Center 9. Golden Gate Park County Fair Building 8 Connected in 6 Weeks for SFUSD FY 20/21

• Alice Griffith 502 units/131 students • Hunters View Phase 1 250 units/ 44 students • Hunters View Phase 2 250 units/44 students • Arnett Watson Apts 83 units/33 students North Beach Apartments • North Beach Place 341 units/123 students • 111 Jones- 108 units/77 students • Tenderloin Family Housing 175 units/114 students Allice Griffith 201 Turk

Hunters View Phase I & II 111 Jones

Department of Technology 14 9 Meeting the 2020 Pandemic With Innovation

1510 THANK YOU! Questions & Comments

Department of Technology 6. FY 2022-26 Information and Communication Technology (ICT) Plan

17 Obamacare Launch

18 State Unemployment Systems

$900 Average Weekly US Wage

- $300 Average Weekly Unemployment

$600 Stimulus for Unemployment

Source: NPR’s The Indicator, August 5 2020

19 “If you can’t measure it, you can’t manage it” - Mayor Bloomberg

20 Service Inventory Overview

Service Area Number of Services

Administration & Records 244

Arts, Culture, & Community Building 130

Business 164

Neighborhood & Public Infrastructure 75

Permitting 52

Public Safety & Justice 131 Note: All data based on department submitted data Social & Health Services 171 in September 2020.

TOTAL 967 21 Digital Accessibility

Service Area Number of Services

A service is digitally Administration & Records 57

accessible if: Arts & Culture 31 - Mobile accessible Business 40 Neighborhood & Infrastructure 29 - Designed for Permitting 10 people with Public Safety & Justice 11 disabilities / low Social & Health Services 16 literacy TOTAL 194

22 Proposed Vision Statement

Government services that are available and universally accessible in times of crisis and beyond

23 Jobs, Workforce Development, and Small Business Help all our residents benefit equitably and keep San Francisco as one of the best places on the planet to live, work, and play. › WorkforceLinkSF Housing An equitable and diverse City where all residents can afford a place to live in safe and livable communities. › DAHLIA Affordable Housing Portal Permitting A safe, vibrant, and beautiful city through friendly, streamlined, and efficient services available for all residents and businesses. › Electronic Plan Review

24 ICT Draft Goals

• Online and Accessible City Services Residents Can Use

• City Operations that are Efficient and Cost-Effective

• IT Infrastructure You Can Trust

25 Public Services

Service Service Service Service Service

Website

Applications Applications Applications

Data

Cybersecurity

Infrastructure 26 Appendix F: Program Strategies

› Digital Equity › Digital Services & Data › Civic Innovation › Cybersecurity › Network, Data Centers, Telecommunications › Technology Purchasing

27 Financial Forecast

28 COIT Allocations Forecast

FY 21-22 FY 22-23 FY 23-24 FY 24-25 FY 25-26

Annual Allocation 2.3 2.5 2.8 4.2 4.7

Major IT 15.5 25.0 25.7 26.2 28.8 Allocation

Total 17.8 27.6 28.5 30.4 33.4

Note: All figures in $ millions.

29 Total Projected Project Theme Number Cost ($)

Business Specific 4 11,295,000

Case Management 10 37,784,000

Customer Service Experience 10 3,992,217

Digitization & Document/Records Management 4 3,273,000

Infrastructure: Network & Data Centers 20 45,324,329

Major IT Project 4 81,212,193

Resource Management 10 17,062,575

Cybersecurity & Business Continuity 15 9,509,407

Staff Collaborative Tools 12 6,846,000

TOTAL 87 216,298,721 30 Technology Forecast

FY 21-22 FY 22-23 FY 23-24 FY 24-25 FY 25-26 Number of 74 69 55 42 36 Projects General Fund 36.9 43.5 50.1 30.0 17.3 Request

COIT Allocation 17.8 27.6 28.5 30.4 33.4

Difference (19.1) (15.9) (21.6) 0.4 16.1

Note: Financial figures in $ millions.

31 Major IT Projects

DEPT PROJECT FY 2020-21 ($) FY 2021-22 ($) ASR Property & Tax System 9,813,975 4,839,469 DEM Radio Replacement 3,777,522 3,807,579 DEM CAD Replacement 750,000 2,500,000 TIS Telecom Modernization 1,010,000 500,000 Total 15,351,497 11,647,048

32 Annual Allocation Projects

DEPT PROJECT FY 2020-21 ($) FY 2021-22 ($) ADM Citywide Web Project 701,785 701,785 CON Budget Replacement 1,369,921 577,087 DHR Hiring Modernization 1,000,000 500,000 TIS Mainframe Retirement 511,500 511,500 TIS Network Modernization 3,000,000 3,000,000 TIS SF Cloud Expansion 1,000,000 500,000 Total 7,583,206 5,790,372

33 ICT Recommendations

34 Recommendation #1

COIT allocation levels should return to pre-COVID levels by FY 2025-26. Demand for technology investments continue to outpace available funding levels. The need to replace legacy technologies, support critical Information Technology (IT) infrastructure, and modernize our services has never been greater. As the City’s finances begins to recover, investments in one-time technology investments should be a top priority.

35 Recommendation #2

Dedicated Funding for Universally Accessible Services. The competing needs of an aging technologies and demand for modern services has reached a breaking point. Under current trends, all existing COIT funding will be consumed by replacement of legacy systems. A dedicated funding source is needed to support modernization efforts and to ensure all City services are universally accessible. By FY 2022-23, the COIT Annual Allocation should be boosted by 5% to support service redesign projects.

36 Recommendation #3

City departments to submit Digital Transformation roadmap alongside FY 2022-23 budget proposals.

To achieve the ICT Plan vision of universally accessible services, Department budgets must prioritize the development of services that are online, mobile accessible, and designed to meet the City’s web accessibility standards. COIT should regularly report on the City’s progress in redesigning services to be universally accessible. The Citywide Service Inventory should be regularly updated every other year, and regular updates should be provided to COIT on the status of digital transformation efforts.

37 Next Steps

• Send feedback to COIT Staff before next meeting • Public comments to [email protected] • Next COIT Meeting: February 18, 2021 • Submit to Mayor and Board of Supervisors March 1, 2021

38 7. Surveillance Technology Policies: Automatic License Plate Readers (ALPR)

39 ALPR Overview

Definition: a technology that uses optical character recognition to automatically read license plate characters.

SF Operating Departments (5):

• Airport • Public Works • Municipal Transportation Agency • Recreation & Parks • Police

40 PrivacyPSAB Meeting Date & SurveillanceDepartments Advisory Board July 10 Municipal Transportation Agency (MTA)

July 24 Public Works

August 14 Police, MTA

August 28 Recreation and Parks

September 11 Police, MTA, Public Works

September 17 COIT Review – Public Works, Police

September 25 MTA, Recreation and Parks, Airport

November 13 Airport

41 SFO Authorized Uses

42 PSAB Discussion Highlights

● Public Noticing: Clarified notice was provided when business partners get a permit.

● Civil Liberties Impact: Discussion on how penalties are assigned and to the extent non-permitted vehicles impacted.

● Ride-Sharing: Clarified ride-sharing is a separate system and not part of the use of this technology.

43 REC Authorized Uses

44 PSAB Discussion Highlights

● Civil Liberties Impact: Review of scenarios and appropriate mitigations for continued use.

● Data Retention: Data is overwritten automatically and not actively monitored.

● Data Sharing: Clarified how data would be shared with law enforcement

● Data Diagrams: Created detailed picture of data lifecycle and system connections, including sector patrol map.

45 COIT Proposed Action

Approve the ALPR Surveillance Technology Policies for the Airport and Department of Recreation and Parks for review by the Mayor and Board of Supervisors.

46 8. Public Comment

47