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B Traveller – Airport Lounge Access

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B Traveller – Airport Lounge Access Powered by Clydesdale Bank & Yorkshire Bank B Traveller – Airport Lounge Access Terms and conditions Terms & Conditions Key App Features include; Please note that reference in this document • Digital membership card which can be accessed within the App to ‘Qualifying Private Banking customer’ • A full list of the available lounges, spas and restaurants and how to find them means you hold a Private Current Account, • Information on what visits you’ve used and how many free Private Current Account Mortgage or visits you have left a Current Account Tracker with Clydesdale or • Ability to purchase more visits Yorkshire Bank and have access to a named • Your Membership renewal date Private Development Manager. We would recommend you download the B Traveller App to make the most of the features and discounts available with B Traveller. Welcome to the Airport Lounge benefit provided to you by Using only the physical membership card will mean you cannot access DragonPass and Assurant. With this benefit you can take advantage all of the restaurant and spa discounts you would have access to if of up to 6 visits to participating airport lounges for free, with over 800 you used the App. airport lounges around the world to choose from. You will also be able to access discounts at participating airport restaurants and spas. Membership Card A Membership card will be posted to you within 7-10 working days Statement of Benefits of you becoming a Qualifying Private Banking customer. Please note As a Qualifying Private Banking customer, you can: if you are a Qualifying Private Banking customer on 28th November 2016 you will receive your membership card automatically. This is the • Enjoy 6 Inclusive Visits a year to any airport lounge across the date that your membership to the Scheme will start. DragonPass network. You can view which lounges are available by visiting the B Traveller website or the B Traveller App. A visit Your DragonPass membership card allows you access to the lounges means one entry to an airport lounge. For instance, a customer across the DragonPass network. To gain access to a lounge you will travelling alone could visit an airport lounge a maximum of six need to present your DragonPass membership card using either times. A customer visiting an airport lounge with a guest would your Digital card via the App or the physical membership card we use 2 visits have sent to you. • Access discounts at selected airport restaurants and You must tell us as soon as possible if you lose your physical spas across the world via the B Traveller App or online membership card, or access to your digital membership card, by at youandb.dragonpasstraveller.com calling us on 03300 416 514* (lines open 24 hours a day, 7 days a week). You also need to tell us if you change your name, as the name you • Purchase additional airport lounge visits at a reduced cost by using use to register with needs to be consistent with your passport for the B Traveller App, online at youandb.dragonpasstraveller.com travel purposes. or over the telephone on 03300 416 514* Complaints and feedback about the airport lounge access scheme How to Access your Benefits can be addressed directly to us on 03300 416 514*, by email at You can access the benefits via the B Traveller App or by using the [email protected] Membership Card. or you can write to us at: To access all the benefits of your Qualifying Account, you will B Traveller Airport Lounge Access need to activate these via the B Traveller App or online at Assurant youandb.dragonpasstraveller.com or over the telephone on PO Box 98 03300 416 514*. The name which you use to register should be Blyth consistent with your passport for travel purposes. NE24 9DL To gain access to an airport lounge you will need to present either *03 numbers cost no more than a national rate call and are included in the physical membership card or your digital card via the App ‘inclusive minutes’ for mobiles. Call charges will vary depending on your together with your passport or boarding pass. phone provider. If you are unsure of your call charges we recommend contacting your provider before calling us. To maintain a quality service, B Traveller App we may monitor and record phone calls The B Traveller App can be downloaded from the Google Play store or Apple App Store by simply searching for ‘B Traveller’. This App can be used as a digital membership card for the scheme and used instead of the physical membership card which we send you. The name which you use to register should be consistent with your passport for travel purposes. For information of the restaurants and spa discounts you can take advantage of you will need to use the App or visit us online at youandb.dragonpasstraveller.com. 2 Conditions of Use 1. Definitions Words or expressions that have a particular meaning in these • “Scheme” means the B Traveller scheme which gives you access Conditions of Use are defined in this section and shall have the same to the Airport Services for the duration of your membership whilst meaning wherever they may appear in these Conditions of Use. you are a Qualifying Private Banking customer • “Airport Services” means the airport lounge access benefit • “Third Party Organisations” means the third parties who operate made available by Assurant, including access to airport lounges the airport lounges, restaurants and spas which you have access across the DragonPass network and discounts at selected airport to under the B Traveller scheme restaurants and spas “We”, “us”, “our” or “Assurant” means Lifestyle Services • “Inclusive Visit” means one entry to an airport lounge per person Group Limited1 1 Lifestyle Services Group Limited t/a Assurant (Company registration number 5114385) whose registered office is at Assurant House, 6-12 Victoria Street, Windsor, SL4 1EN 2. Introduction 2.1 The Scheme is provided by Assurant in conjunction with 2.5 To gain access to participating airport lounges, restaurant and DragonPass International Limited2 (“DragonPass”). Clydesdale spa discounts available under the Scheme you must show your Bank PLC is not responsible for the operation and running of passport and/or boarding pass and your valid membership card, the Scheme, the airport lounges, restaurants or spas within the either the digital card via the B Traveller App or your physical card. Scheme or any of the connected services, vouchers or offers. 2.6 The number of guests permitted varies from lounge to lounge, 2.2 These Conditions of Use govern your use of the Scheme and the as does the policy of individual lounges regarding access for relationship between you, us and DragonPass. They will apply to children. Please check with the individual lounges you plan to use you once you have activated your membership of the Scheme. prior to travelling to determine their policy on guests and children. 2.3 In this introduction we have set out the conditions which deal 2.7 At busy times airport lounges may be at their full capacity and with some particularly important features of the Scheme that unable to accept more guests. Some lounges also reserve and/or we would like to bring to your attention. Please read all of the pre-allocate space, this means that you may be refused access information in these Conditions of Use carefully because we will to a lounge on the basis of a lack of capacity even if the lounge rely on all of these conditions in our dealings with you. does not look full. Neither we nor DragonPass have any control over the decision of individual airport lounges whether to admit 2.4 The Scheme applies to those airport lounges, restaurants and any individual. spas participating in it and access to the benefits and facilities are at all times subject to availability. We reserve the right to 2.8 If you or any member of your party has any medical problem include and withdraw airport lounges, restaurants and spas or disability which may affect your access to an airport lounge, from the Scheme entirely at our discretion and without notice. we recommend that you check with the individual lounge prior We cannot accept any liability in the event that an airport to travelling to see whether they can facilitate any special lounge, restaurant or spa is full or already reserved/allocated requirements you may have. We regret that we cannot accept and cannot provide you with access. liability in the event an airport lounge is unable to facilitate special requirements. 2 DragonPass International Limited (Company registration number 2.9 We will notify you of any changes to the Inclusive Visits or any 8643888) whose registered office is at 173A Ashley Road, Hale, of these Conditions of Use in writing or by email communication Cheshire, WA15 9SD at least 30 days before they become effective. 3 3. The Scheme 3.1 To activate your full membership of the Scheme you must party is causing or likely to cause distress, danger or offence to register via the B Traveller App on your smartphone, online at anyone else or damage to property, they shall be entitled to ask youandb.dragonpasstraveller.com or over the telephone on you to leave. In those circumstances we will have no liability to 03300 416 514*. The name which you use to register should be you and you will not be entitled to any reimbursement of your consistent with your passport for travel purposes. Inclusive Visit allowance under the Scheme. 3.2 The ‘B Traveller App’ can be downloaded from the Google Play 3.7 Our responsibility to you is to use reasonable skill and care in store or Apple App Store.
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