2015-16 Annual Report
fo ort r N sp S n W a r
T
V 1 o l u m e Annual Report 2015-16 Annual Report
Transport for NSW
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Transport for NSW for Transport report from the Transport for NSW website: transport.nsw.gov.au Sydney NSW 2000 Macquarie Street Parliament House and Infrastructure Minister for Transport The Hon.Andrew Constance Letter to Ministers Transport for NSW Secretary, Tim Reardon Yours sincerely authorised by Section3Lofthe for NSW. Inclusionoftheannualreport inrespect ofTransport for NSW is and the Reports (Departments) Act 1985 The annualreports have beenprepared inaccordance withthe report for Transport for NSW for thefinancial year ended30June2016. The annualreport for theDepartmentofTransport includestheannual for theDepartmentofTransport for thefinancial year ended30June2016. I ampleasedto submitfor presentation to Parliament theAnnualReport Dear Ministers Annual Reports(Statutory Bodies) Act 1984
Transport Administration Act 1988. inrespect oftheDepartmentTransport Maritime and Freight Minister for Roads, The Hon.DuncanGay inrespect ofTransport
Annual
Contents 1
1 Foreword 2 1.1 From the Secretary 3
2 Overview 4 2.1 About Transport 5 2.2 Our structure 5 2.3 What we do 6 2.4 Organisations in the Transport cluster 7 2.5 Strategic direction 8
3 Our performance 12 3.1 Operational performance 13 Annual Report 2015-16 Annual Report 3.2 Financial performance 23 3.3 Performance highlights 24
4 Achievements 27 4.1 Deliver an infrastructure program of significant scale 28 4.2 Optimise the integrated movement of people and goods 32 4.3 Leverage emerging technology to better serve our customers and enable our business 38 4.4 Refresh the long term strategic planning framework 41 4.5 Innovate our financial model to be a more sustainable business 44 4.6 Build the capability of our people and our systems to support our deliverables 46
5 Corporate Governance 49 5.1 Internal Audit and Risk Management Policy attestation 50 5.2 Credit card certification 51 5.3 Digital Information Security Policy attestation 51 5.4 Transport for NSW organisational structure 52
6 Appendices 53 6.1 Management 54 6.2 Finance 56 6.3 Human resources 82 6.4 Legal 95 Transport for NSW for Transport 2
1 Foreword Annual Report 2015-16 Annual Report Transport for NSW for Transport of satisfaction for ourprivate vehicle andmotorcycle transport customers. Initialresults show highlevels survey to getbetter insightsfor ourroad andactive In 2015-16 we have putinplace acustomer satisfaction services increased by four percentage points. by seven percentage pointsandsatisfaction withBus In particular, satisfaction withTrain services increased in 2012, satisfaction hasincreased across allmodes. and security. Since we begansurveying ourcustomers customers includingtimeliness, cleanliness andsafety increases inthethingsthat are really importantto our all publictransport modeswithsomesignificant on therighttrack. Satisfaction hasimproved across Our 2015-16 customer satisfaction results show we are 1.1 for NSW Trains andBuscustomers inthecoming year. Improvements are beingrolled outto liftperformance are now exceeding target service performance levels. Train services and together withferry andlightrail we performance reflects improved reliability across Sydney be reliable nomatter what modethey choose. Our networks. Customers expect transport services to customers across ourpublictransport androad on-time andreliable services move andconnect Over 2015-16 we have continued to focus onensuring choices to keep customers andbusinesses moving. way andproviding plentyoftransport optionsand delivery, keeping peopleinformed every step ofthe impact we’re takingacoordinated approach to project on ourcustomers andthecommunity. To minimise congested urbanareas andthat meansanimpact In many caseswe’re retrofitting infrastructure through NorthConnex andthePacific Highway upgrade. Light Rail,NorthernBeachesB-Line, WestConnex, Metro, CBDandSouthEast LightRail,Newcastle some major, transformative projects includingSydney Across Transport we are well into thedelivery phaseon continues to shapeinteraction withourcustomers. Delivery, beitacross infrastructure orservices, in infrastructure projects over thenext four years. private partners,are delivering over $41.5 billion Transport for NSW, together withitspublicand residents andvisitors. meet theirneedsaswell astheneedsofbusinesses, everything we do, working withtransport operators to else. We continue to putcustomers at thecentre of transport system remains importantto usabove all job ofservingthemillionscustomers whousethe As we deliver new infrastructure andservices, ourday help liftperformance inthisarea. we have asubstantial current andforward program to further work to dofor ourheavy vehicle customers and customers, inadditionto active transport. We have From theSecretary ways to usetechnology andinnovation to deliver transport leadersandacademicsto helpusfindnew specialists, innovators, entrepreneurs, futurists, 2016 brought together thoughtleaders,technology past year. The Future Transport SummitheldinApril to transport hasalsogathered momentumover the The application ofnew andemerging technologies steps to continue makingourroads safer. ongoing dedication butwe are takingthenecessary deaths andseriousinjuriesonNSW roads. This willtake include Towards Zero whichaimsto achieve zero transport network andwaterways. These programs bicycle ridersandmotorcyclists onourroads, public initiatives to improve safety for drivers, pedestrians, paramount. Over theyear we rolled outanumberof Safety for customers andourpeopleremains target for 9out10journeys to be‘on time’. time reliability measure, whichinsimpleterms setsa On theroad network, we now have inplace ajourney Secretary Tim Reardon economy ofNSW. making asignificantdifference forthepeopleand and theTransport cluster at atimewhenwe are As theSecretary, Iamvery proud to leadthe agency to embedtheseprioritiesintheway we work. passionate about.Duringthepast year we have started Aboriginal peopleinTransport issomethingI’m and increasing therepresentation ofwomen and Creating adiverse, flexible and respectful workplace started to shiftthedial ondiversity at Transport. that we’ll lookbackon2015-16 astheyear inwhichwe team ofpeopleacross thecluster, andI’d like to think Our abilityto achieve allofthiswork relies onour rationale for thefuture. will continue to work together to refresh ourstrategic Infrastructure NSW andInfrastructure Australia and relationships withtheGreater Sydney Commission, the Planfor aGrowing Sydney. We have builtclose Strategy, theLong Term Transport Master Planand use plansinplace includingtheState Infrastructure There are anumberofintegrated transport andland academic partners. a technology hubandincubator for commercial and Centre was announced inApril2016, whichwillactas work, establishment oftheNSW SmartInnovation bringing innew thinking.Supportingthisprogram of tech industry, leveraging theideasofourpeople and work isfocused onengagingandpartneringwiththe better transport outcomes. Ourongoingprogram of
3 1 Foreword 4 2 Overview Annual Report 2015-16 Annual Report Transport for NSW for Transport 2.1 About Transport We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf. This enables transport operators Transport affects the lives of to focus on delivering the highest standard of millions of people every day. services to customers. We also lead the procurement of transport infrastructure and oversee delivery through 5 It’s how we get to work and school and how we project delivery offices and industry connect with family, friends and all the great delivery partners. social, cultural and leisure activities NSW offers. During 2015-16, Transport for NSW managed a It helps our economy grow, moves the products multi-billion transport infrastructure investment we use every day and supports businesses to program with a focus on delivering new provide the services we need. infrastructure and growing existing public That‘s why we’re passionate about shaping and transport services and networks and worked managing a connected transport system that in partnership with other transport agencies to makes NSW a better place. maintain more than $119 billion worth of assets.
Department of Transport
The Department of Transport is the principal 2.2 Our structure department in the NSW Transport cluster.
It is the main source of advice on portfolio The Transport for NSW Executive comprises the matters to the Minister for Transport and Secretary of Transport, five Deputy Secretaries, Infrastructure and the Minister for Roads, two Project Directors and the CBD Coordinator Maritime and Freight. The Department’s advisory General. The organisation chart is presented on role includes developing high level policy. page 52 of this report.
Transport for NSW Five divisions and an Office: Transport for NSW is the lead agency of the
• Freight, Strategy and Planning 2 Overview NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated • Infrastructure and Services transport system that keeps people and goods • Customer Services moving, connects communities and shapes the • Finance and Investment future of our cities, centres and regions. • People and Corporate Services We are responsible for strategy, planning, • Office of the Secretary. policy, regulation, funding allocation and other non-service delivery functions for all modes Three project delivery offices: of transport in NSW including road, rail, ferry, light rail, point to point, regional air, community • Sydney Metro Delivery Office transport, cycling and walking. • Sydney Light Rail Delivery Office • CBD Coordination Office. 2.3 What we do Customer Services Division
• Focuses on the customer and their journey experience. • Produces communications materials, Freight, Strategy and marketing, behavioural and Planning Division education campaigns. • Manages public affairs, stakeholder and 6 • Develops strategy, policy and planning for community engagement, including support freight, public transport, maritime, active to projects. transport and roads networks. • Delivers customer relations and provides • Manages safety and standards for Transport government services. for NSW. • Manages pricing and revenue. • Consolidates transport data collection, model development, modelling and customer research and surveys for continuous Finance and Investment Division service improvement. • Provides financial and management accounting for budget control. Infrastructure and Services Division • Facilitates investment governance and holds an assurance role in decision-making. • Provides integrated planning, development, • Provides commercial capability to delivery and contracting transport services support high value, complex projects and valued by customers. service models. • Transforms strategy into safe, efficient, • Manages transactions and supports effective and valued transport services. commercial development opportunities for
Annual Report 2015-16 Annual Report • Delivers key infrastructure projects across the public transit real property. transport network.
Mosman Bay Ferry Wharf. Transport for NSW for Transport • Office oftheSecretary • • • Services Division People andCorporate • • Sydney LightRailDelivery Office • Sydney Metro Delivery Office • • • ALTRAC LightRailconsortium. The PPPcontract hasbeenawarded to the as partofaPublicPrivate Partnership (PPP). appointed for theSydney LightRailnetwork maintained by aprivate operating company The project willbedelivered, operated and Kensington viaCentral Station. network from Circular Quay to Randwickand South East LightRailproject alonga12km Responsible for drivingdelivery oftheCBD CBD andonto Bankstown. north west, through Chatswood to theSydney will operate from Rouse HillinSydney’s fully-automated metro rail system which Leads development ofAustralia’s first business operations. that ensures effective andefficient Delivers anauditandriskframework planning framework. of theTransport for NSW corporate Oversees thedevelopment andexecution strategic, timelyadvice. Secretary andtheTransport cluster with and provide consultative services to the Undertakes analysis ofcomplex issues support andperformance reporting services. Provides business andadministrative transformation programs. the delivery ofmajorinfrastructure and Drives organisational changeto enable improving business systems andprocesses. developing, implementingandcontinuously Drives organisational efficiency by services across theTransport cluster. services andinformation andinvestigative development, information technology, shared services andgovernance, organisational Responsible for humanresources, legal 2.4 • • • • CBD Coordination Office purposes, isaState OwnedCorporation. of theTransport cluster for annualreporting Port Authority ofNSW, whichisalsoapart cluster that produce theirown annualreports. are independentagencieswithintheTransport and Office of Transport Safety Investigations The IndependentTransport Safety Regulator Statutory Bodyduring2015-16. WestConnex Delivery Authority ceased to bea • • • • • • • includes thefollowing Statutory Bodies: body oftheTransport cluster. The cluster also The DepartmentofTransport istheprincipal and communications. Provides CBD-related customer information and MaritimeServices to traffic incidents. the Transport ManagementCentre andRoads Ensures urgent andcoordinated responses by during construction. quickly inresponse to changingconditions authority andcapacityto make decisions Single pointofaccountability whichhasthe property redevelopments. various majortransport projects and the Sydney CBDistransformed by Oversees traffic and transport as Transport for NSW. Sydney Ferries Roads andMaritimeServices State Transit Authority Rail Corporation Sydney Trains NSW Trains Transport cluster Organisations inthe 7 2 Overview 2.5 Strategic direction
Our Purpose
Our State Priorities include: 8 To make New South
Wales a better place to 90% OF PEAK TRAVEL ON KEY ROAD ROUTES live, do business and IS ON TIME. visit, by managing and To ensure consistency of journey times on key roads continues to improve, we are shaping the future of the working to make better use of existing road whole transport system infrastructure, build extra road capacity and encourage commuters to use public transport and undertake off-peak travel more often. This will enable business and the community Our purpose and accountabilities guide our to move around the city with greater ease, initiatives and programs across Premier’s and reducing travel times and business costs and State Priorities, Transport Charter, Transport for boosting productivity. NSW Corporate Plan, Connecting NSW and the NSW Long Term Transport Master Plan MAINTAIN OR IMPROVE RELIABILITY OF PUBLIC TRANSPORT SERVICES OVER THE NEXT FOUR YEARS. Premier’s and State Priorities
Annual Report 2015-16 Annual Report Public transport services in Sydney are crucial in We’re making a valuable and significant getting customers to their destinations. contribution to the Premier’s and State priorities. Although Sydney is undergoing a large amount Transport plays a key role in achieving the of infrastructure construction, we are working to Premier’s priorities of Key infrastructure projects ensure that public transport services continue to to be delivered on time and on budget across run on time. the State and Improve customer satisfaction with key government services every year, in this term REDUCE ROAD FATALITIES BY AT LEAST 30 of government. PER CENT FROM 2011 LEVELS BY 2021.
We are ensuring that infrastructure projects The Government is committed to making NSW provide us with the platform to deliver better roads the safest in the country. While NSW has customer service outcomes, and this is reflected seen significant improvements in the level of in our ongoing strong customer satisfaction road trauma over time, road crashes are still results. Key transport infrastructure projects a leading cause of death for people under 44 include Sydney Metro, Sydney Light Rail, years of age. Towards Zero was launched in WestConnex, NorthConnex, and the Pacific May 2016, signifying the importance of ongoing Highway that will help transform our State, dedication to reduce road fatalities and injuries. assisted by ensuring they are delivered on time and on budget. Transport for NSW for Transport 3. 2. 1. strategic priorities: The Charter setsoutsixhigh-level and isthelifeblood oftheState’s economy. to thelives ofevery personinNSW every day The Charter recognises that transport iscentral deliver therighttransport outcomes for NSW. commitment to work asoneorganisation to a singleTransport Charter whichincludeda In August 2015 theTransport cluster adopted Transport Charter is empowered, agile, innovative and diverse. and theimportance ofbuildingaworkforce that employees are valued, inspired andsupported our commitment to creating aculture where Importantly, operational processes. direction for ourdetaileddelivery and for achieving ourpurposeandprovides It detailsourhighlevel strategies andpriorities the centre ofeverything we do. commitment to always puttingthecustomer at connected transport system andourcontinued a better place by shapingandmanaginga The Planbuildsonourpurposeto make NSW five-year Corporate Plan, In June2016 Transport for NSW released anew Connecting NSW Annual Report. used theseprioritiesto structure theTfNSW In recognition oftheirimportance, we have infrastructure andservices. era ofinvestment and growth in transport effectively together while we deliver a record partnerships that enableusto work more strategic focus onthesamegoalsandstronger These prioritiesprovide acluster wide 6. 5. 4. to supportdeliverables. Building thecapabilityofpeopleandsystems sustainable business. Innovating ourfinancialmodel to beamore serve customers andenablethebusiness. Leveraging emerging technology to better framework andaligningwork programs to it. Refreshing ourlong-term strategic planning people andgoods. Optimising theintegrated movement of significant scale. Delivering aninfrastructure program of Connecting NSW Connecting NSW recognises . Long Term Transport Master Plan support delivery. right people, processes andsystems inplace to are appliedto allaspectsoftransport, withthe Innovative thinkingandways ofdoingthings LEADING INNOVATION on gettingitrightfor customers day-to-day. system ofthefuture isbuilt,thefocus remains millions ofpeopleevery day. While thetransport Transport makes adifference to thelives of DELIVERING EVERY DAY and communities. economic growth andshapingitscities,regions Making NSW abetter place by supporting TRANSFORMING TRANSPORT with theTransport Charter andare: The strategic prioritiesincludedinourplanalign including trains, ferries, busesand light rail. you’ll need to getaround onallpublic transport your travel onpublictransport. It’s the onlycard Opal card isaneasy, convenient way ofpaying for network with rapid customer uptake anduse. The has now been rolled outacross thetransport Supporting infrastructure delivery, theOpalcard CBD SouthEast LightRailproject. projects; andmoved into thedelivery phaseofthe of thePacific andPrinces Highway motorway opened theHunter Expressway andmore sections 1 and2;delivery ofNorthConnex hasprogressed; progressed includingsubstantial work onStages Hill hasopened;delivery ofWestConnex has Light RailExtension from Lilyfield to Dulwich including completion oftunnelling;theInnerWest has continued withsubstantial progress achieved public transport project Sydney Metro Northwest and underbudget;delivery ofAustralia’s largest South West RailLinkfinishedaheadofschedule projects across theState. Construction ofthenew continued buildingandplanningkey transport Since beingreleased in2012, Transport has underpins them. that are delivered ortheinfrastructure that system develops, whetheritistheservices the overall framework for how ourtransport transport fundingprioritiesandprovides State. The planguidestheNSW Government’s public transport, roads andfreight network to the 20-year visionfor thedelivery ofaworld-class The Master Plan presents theNSW Government’s 9 2 Overview COLLABORATION
10 Annual Report 2015-16 Annual Report
INTEGRITY Transport for NSW for Transport Living our values Making Transport for NSW a truly values- driven organisation is about every person behaving in accordance with our values every day.
Our values define the character of our agency and guide our decision making and behaviour. They are the standards we set for interactions with our customers, the community and our stakeholders; the way that we work with each other every day; and the principles we expect to see upheld by our partners in the Transport cluster. CUSTOMER We are a values-driven organisation, FOCUS using our values to recruit our people, to guide our performance and recognise our successes, and as the cornerstone of our shared culture across the Transport cluster.
The Transport Charter also recognises that respectful internal relationships and productive work practices will allow information to be shared and innovation to flourish.
SOLUTIONS
SAFETY 12 Transport for NSW Annual Report 2015-16 3 performance Our 3.1 Operational performance
Customer Satisfaction with Public Transport (%) Customer satisfaction with public transport (%) 13
2 Train 100% 88% 90% 80%
3 year change 70%
60% +7 2012-13 2013-14 2014-15 2015-2016
Bus 100% 89% 90% 80%
3 year change
70% 2015-16 Annual Report
60% +4 2012-13 2013-14 2014-15 2015-2016
Annual Report 2015-2016 Report Annual Light Rail 100% 96% 90% 80%
3 year change 70%
60% +2 2012-13 2013-14 2014-15 2015-2016
Ferry 100% 97% 90% 80%
3 year change 70%
60% +2 2012-13 2013-14 2014-15 2015-2016
Taxi 100% 81% 90% 80%
3 year change 70%
60% +2 2012-13 2013-14 2014-15 2015-2016 Transport for NSW for Transport Transport for NSW for Transport Customer satisfaction Customerwith roads Satisfaction (2015–2016, %) with Roads (2015–2016, %)
Private vehicle 14 3
85%
Heavy vehicle
66% Section Title Annual Report 2015-16 Annual Report Motorcycle
83%
Cycle
82%
Walk
86% Transport for NSW for Transport Public Transport Reliability
Public transport reliability 11
KEY NSW Trains (Intercity) ACTUAL TARGET 15
Target: 92% Buses 89.4 Section Title 93.8 Target: 95% Sydney Trains Annual Report 2015-16 Annual Report
Target: 92% Ferry 94.2
99.2 Target: 98.5% Light Rail
Target: 90% 92.8 Transport for NSW for Transport Journey time reliability
Target 90% JourneyJourney timetime reliabilityreliability 9
Actual 86.2%
Target 90% 16 9 Travellers on the road network their journey and arrival at their expect consistent travel times. They destination. Journey Time Reliability want to know that a trip will take measures the reliability of travel half an hour today and half an hour on our road network. Our target is Actual 86.2% tomorrow so that they can plan 90% of journeys to be reliable.
Travellers on the road network their journey and arrival at their Section Title expect consistent travel times. They destination. Journey Time Reliability want to know that a trip will take measures the reliability of travel half an hour today and half an hour on our road network. Our target is tomorrow so that they can plan 90% of journeys to be reliable. Section Title RoadRoad safetysafety Annual Report 2015-16 Annual Report 5.1 per 100,000 Population fatality rate on our roads. OurRoad target safety is to reduce road fatalities by at least 30% from 2008-2010 levels by 2021. 5.1 per 100,000 Population fatality rate on our roads. Our target is to reduce road fatalities by at least 30% from 2008-2010 levels by 2021. Transport for NSW for Transport 2 Transport for NSW Annual Report 2015-2016 Journeys Journeys Public transport journeys in2015-16 May Sep Jan (rail, bus,ferry andlightrail) 676m Oct Jun Feb 2015-16 Nov Mar Jul Aug Dec Apr per weekday Greater Sydney Metropolitan region Road journeys perweekday inthe 11.9m Tue Yelgen to Chinderah Motorway. 17 3 Our performance OpalOpal cards cards
adult adult
18
June 2015 3.2 million Opal cards 8 8 million trips/week
Adult cards
Gold Senior/Pensioner cards
Our performance Child/Youth cards
Concession cards Annual Report 2015-2016 Report Annual
June 2016 7.7 million Opal cards
3 13 million trips/week
Adult cards
Gold Senior/Pensioner cards
Child/Youth cards
Concession cards Transport for NSW for Transport Port of Newcastle
Freight (million tonnes)
FreightIn 2015-16, the(million total exports tonnes) and imports through the three key Inports 2015-16, of NSW, the total Port exportsBotany, andPort imports throughKembla theand three Port keyof Newcastle, ports of NSW, Port Botany, Portis estimated Kembla and at 180 Port and of 33Newcastle, is estimated at 180million and tonnes33 million respectively. tonnes respectively. 6 19 Annual Report 2015-2016 Report Annual Annual Report 2015-16 Annual Report
Port Botany
Total exports: Total imports: 180 33 million million
Total NSW container movements: 2.3 million TEU
Port Botany accounted for over 99% of the NSW container trade task.
Transport for NSW for Transport Port Kembla Transport for NSW for Transport Diversity & Inclusion (%)
Dec 2017 target: 29.3% 30 1.0 Dec 2017 target: 0.84% 25 0.8 Diversity & Inclusion (%) 7 Diversity20 & inclusion (%) 0.6 15 We strive to improve the gender balance and Aboriginal 0.4 representation within our 26.7 leadership team so that it is 10 Dec 2017 target: 29.3% 30 1.0 more reflective of our customer base. We believe this will help 0.2 Dec 2017 target: 0.84% 5 us to develop a culture which 25 0.38 is more customer focused and 0.8 innovative that attracts talented 20 and diverse employees. 7 20 0.6 TfNSW Women in leadership TfNSW Aboriginal representation 15 We strive to improve the gender balance and Aboriginal 0.4 representation within our 26.7 leadership team so that it is 10 more reflective of our customer base. We believe this will help
0.2 Section Title 5 us to develop a culture which 0.38 is more customer focused and innovative that attracts talented and diverse employees.
TfNSW Women in leadership TfNSW Aboriginal representation
Active Transport (kms) Section Title
Our performance Active transport (kms)
40kms off road construction Active Transport (kms) 3 70 kilometres of cycleway40kms projects off road delivered construction
7030kms kilometres on road construction of cycleway projects delivered
30kms on road construction Social Media Social media Customer Engagement customer engagement
Facebook Total page ‘LIKES’ 4 302,647 21
Live Traffic NSW
Sydney Metro
Sydney Light Rail
NSW Maritime
NSW Public Transport
Road Safety NSW Annual Report 2015-16 Annual Report Annual Report 2015-2016 Report Annual
Twitter Total page FOLLOWERS 215,359
BusesInfo
TrainsInfo
FerriesInfo
LiveTrafficSyd
LiveTrafficNSW
Buses (N, NW, E, IW, W, SW, S)
TransportforNSW Transport for NSW for Transport Transport for NSW for Transport Digital Impressions (millions)
Digital impressions (millions) 5
Transport websites Server data calls 22
68.5m Section Title 83m 1.15m
Journeys planned Annual Report 2015-16 Annual Report
Over 68.5 million visits to transport websites
Over 83 million journeys planned in transportnsw.info and Opal travel app
Over 1.15 million data calls by app customers to servers (55.7% increase) Transport for NSW for Transport TfNSW total revenue 2015-16 $82.1 million. Other comprehensive income for theyear of$82.6millionincludesanasset revaluation surplusof were incurred inoperations, depreciation, grants andsubsidies,financing costs andother expenses. million]. Transport for NSW received revenues of$13.3billion,whiletotal expenses of$12.2billion Transport for NSW’s netresult for theyear ended30June2016 was $952 million[2014-15:$464 3.2 TfNSW total expenses 2015-16 Financial performance Retained taxes, fees andfines services revenue Shared andcorporate Investment revenue Sales ofgoodsandservices Capital appropriations Recurrent appropriations service contract payments Other expenses including Finance costs Grants andsubsidies Depreciation andamortisation Major rail project expenses Operating expenses 23 3 Our performance 3.3 Performance highlights The skytrain is a critical part of the Sydney Metro Northwest, improving access to jobs and services for existing communities and new growth areas in the north west of Sydney.
Rail infrastructure elements such as acoustic Targeting regional road safety sound walls, downpipes and lighting have been incorporated into the design holistically and in Improving road safety and working Towards 24 a way that can be successfully maintained. For Zero is one of the most important things we can instance, noise attenuation features along its do for the people of NSW. As we work towards length are an integral part of the design. achieving this objective we continue to place a strong focus on road safety in regional and rural NSW. Continuing the Opal Card Roll-Out Just like their city counterparts, young drivers in regional and rural areas are significantly more By June 2016, two million people were taking likely to be involved in a crash than older drivers. around 50 million public transport journeys To help change this we provided Safer Driver a month using the Opal electronic ticketing training to almost 10,000 young drivers from system, accounting for 95 per cent of public regional and rural NSW during 2015-16. These transport’s patronage. drivers made up 43 per cent of all participants in During the 2015-16 year we rolled out 355 Opal the program. top up machines across the network. We also partnered with Roads and Maritime The Opal Travel smartphone application was Services to deliver targeted road safety updated with a new ‘top up on the go’ feature programs for Aboriginal communities in regional to provide further top up options and was areas, including: downloaded in record numbers.
Annual Report 2015-16 Annual Report • Supporting Aboriginal and disadvantaged We also launched new Opal card products. A people across 37 regional and rural concession Opal card for tertiary students was communities to get their driver licence extended to smaller tertiary institutions as well through the Driver Licensing Access Program. as TAFE students and apprentices who, for the • Delivery of 600 child car seats and fitting first time, have access to concessions for all programs across NSW. travel, not just between their homes, workplaces • Delivery of 60 bicycle safety programs in 50 and places of training. Aboriginal communities across NSW. The School Opal card was introduced, providing • Supporting young Aboriginal males from eligible school students with free travel between regional and remote NSW who had taken part home and school. Some 355,000 school in Transport for NSW road safety workshops students across more than 2000 schools have to attend the Adam Goodes Talent Program. received Opal cards and coverage was extended to light rail in July 2016 so eligible students can Sydney Metro Skytrain now travel free across all public transport modes.
The skytrain takes Sydney Metro Northwest between ten and thirteen metres above ground for four kilometres between Rouse Hill and Bella Vista. The skytrain includes two new elevated railway stations at Kellyville and Rouse Hill. A landmark 270-metre long cable stayed railway bridge over Windsor Road at Rouse Hill also forms part of the skytrain. This is similar in design to Sydney’s Anzac Bridge.
The skytrain has been developed, in response to community consultation, to help reduce construction impacts of Sydney Metro Northwest on motorists and the community. The design also means that any future upgrade of the Windsor and Schofields road intersection will not be impacted by the operation. It also minimises impacts on local flood plains. Transport for NSW for Transport people was theresult ofmany monthsof The safe andseamless movement ofsomany 23-day festival. was setwith2.3millionpeopleattending the Parramatta andChatswood, andanew record Rocks, MartinPlace, DarlingHarbour, Mosman, Quay, theRoyal BotanicGarden, Walsh Bay, The time Vivid expanded to includesites at Circular contemporary musicperformances. For thefirst spectacular lightinstallations andattended in creative industry forums, marvelled at In May andJune2016, festival-goers participated a very challengingtimefor Transport. events ontheSydney tourism calendar. Itisalso in theworld andoneofthemost important Vivid isthelargest festival ofitskindanywhere Keeping visitors to Vivid moving helping festival goersplantheirtravel. transport appscontinue to play agrowing role in behaviour. Oursocialmediaandreal-time to keep peopleinformed andinfluence travel We ran anextensive communications campaign closures intheCBDandsurrounding suburbs. public transport services aswell asmajorroad agencies managedtheprovision of4500extra Management Centre andtransport operating Our CBDCoordination Office, Transport Cabinet andNSW Police. NSW, CityofSydney, DepartmentofPremier and collaboration between Transport, Destination during construction. keep Sydney moving andopenfor business with ourstakeholders we’ve beenableto in acoordinated way across Transport and communicating earlyandoften andworking Australia’s biggest cityischallengingbutby Retrofitting infrastructure ofthisscalethrough Bathurst andHunter streets. pedestrian zone onGeorge Street between more walking-friendly withasignificant residential precincts. Itwillalsomake Sydney medical facilities, education, business and Sydney’s sportingandentertainment centres, Circular Quay through theCBDto south-east Rail willdeliver frequent, reliable journeys from When itopensto passengers in2019, Light transform Sydney. South East LightRailProject whichissetto made significantprogress ontheCBDand Since construction beganin2015 we’ve Transforming George Street individuals canadaptto thechangingCBD. about how organisations, delivery partnersand across 500organisations withinformation impact –providing more than140,000 people Our Travel Choices program hasalsohadabig with retailers. activations andactivitiesruninpartnership the construction zone to life withaseriesof and asChristmas approached we brought section ofGeorge Street for thefirst time Later inOctober we successfully closeda new busservices. campaign helpedcommuters transition to the pamphlets onthestreets ofSydney. The distribution ofmore than300,000 busplan campaign featuring stakeholder forums and October 2015 we ran anintensive information When we introduced anew busnetwork in 25 3 Our performance 26 Transport for NSW Annual Report 2015-16 4 Achievements 27 Annual Report 2015-16 Annual Report Transport for NSW for Transport 4.1 Deliver an infrastructure New Intercity fleet
program of A new fleet comprising more than 500 carriages significant scale will modernise intercity train services that operate between Sydney and the South Coast, Blue Mountains, Newcastle and Central Coast. As a $3.93 billion program, it will benefit intercity passengers with contemporary 28 Northern Beaches B-Line Program amenities, including improved seating comfort, improved luggage storage, tray tables, charging B-Line is a $512 million program that includes a outlets for portable devices and compliance new fleet of 38 double decker buses that deliver with disability standards. It will also reduce more frequent and reliable ‘turn up and go’ bus operating and maintenance costs and increase services between Sydney’s Northern Beaches service reliability. and the Sydney CBD. Buses will run every five minutes during peak hours and every 10 minutes Tenders to design, manufacture, test, at other times. commission, supply, deliver and maintain the trains for 15 years were submitted in December Stretching 27 km from Mona Vale to Sydney’s 2015, with the successful tenderer announced CBD, B-Line will integrate with a new regional in August 2016. The new trains will come into network and service plan to increase Northern service progressively, with the first trains Beaches bus services and provide more seamless anticipated to be delivered in 2019. and accessible connections with local bus services and other transport modes. Transport for NSW will build a maintenance facility for the fleet at Kangy Angy on the The B-Line program moved into the Central Coast, which was identified as the development and delivery stage during 2015-16. preferred site in December 2015. Design and Initial works will commence late 2016, with first planning followed in the first half of 2016. Annual Report 2015-16 Annual Report services beginning late 2017. Full services will start in 2019 when all infrastructure is complete. As part of continuing public consultation, the Review of Environmental Factors for the facility Transport for NSW has been engaging with was put on public display in June. residents, businesses and other stakeholders to ensure the community is aware of the proposed works and has the opportunity to provide input Sydney Metro Northwest into the process. Community consultation has included: public display of three Reviews The multi-billion dollar Sydney Metro is of Environmental Factors; seven information Australia’s biggest public transport project. It will sessions attended by 700 people; a dedicated deliver 31 metro stations served by automated project website accessed by 9000 visitors; and trains along more than 66 km of new metro rail a telephone line and email service which have – increasing Sydney’s overall rail capacity across handled more than 200 enquiries. the network by 60 per cent to meet demand.
First works will be: It is anticipated that delivery of the Sydney • Improvements for bus priority along the Metro, together with signalling and infrastructure B-Line route. upgrades across the existing network, we can increase the capacity of train services into the • Six new commuter car parks with 900 CBD in the busiest hour of the morning peak additional car spaces. from about 120 per hour today, to around 200 • Improved bicycle and pedestrian links to nine services from 2024. That’s an increase of up to new B-Line stops. 60 per cent capacity across the network to meet demand for our growing city.
The Sydney Metro has two phases – Northwest and Sydney Metro City and Southwest. The Sydney Metro Northwest will open in the first half of 2019; and the Sydney Metro City and Southwest services expected to begin in 2024.
The $8.3 billion, 36 km Sydney Metro Northwest includes the construction of eight new metro stations and a four km skytrain which is Transport for NSW for Transport Among many otherconstruction achievements construction sites alongtheproject alignment. 2014. Majorconstruction isunderway at the16 contracts completed over theperiod2011 to planning approvals andprocurement of delivery phase, withallmajorlandacquisitions, Sydney Metro Northwest iscurrently inthe 600,000, ortwice thesize ofCanberra. Sydney’s NorthWest, takingitspopulation above that anextra 200,000 peoplewillmove into in NSW. Over the coming decades, it is estimated the highest carownership levels perhousehold public transport service to aregion whichhas Sydney Metro Northwest willdeliver a reliable during thepeak. customers withonetrain every four minutes well underway. Driverless trains willprovide ground before theendof2018. with thefirst of five tunnellingmachinesinthe contract isexpected to beawarded mid2017, Harbour from Chatswood to Sydenham. The twin 15.5kmmetro tunnelsunderSydney In 2016, two groups were shortlisted to build section closedinlate June2016. Statement for theChatswood to Sydenham the exhibition oftheEnvironmental Impact project is currently intheplanningphaseand been setat between $11.5and$12.5billion.The for Sydney Metro CityandSouthwest has the project’s delivery strategy, thecost range Barangaroo andWaterloo plusrefinement of With additionalmetro stations at Crows Nest, and Waterloo. Barangaroo, MartinPlace, PittStreet, Central will belocated at Crows Nest, Victoria Cross, expected to beginin2024. New metro stations CBD andsouth-west to Bankstown. Services are below Sydney Harbourthrough theSydney travels 30kmfrom Chatswood, about40metres The Sydney Metro CityandSouthwest project Sydney CityMetro andSouthwest development inGreater Western Sydney. fill was recycled for residential and commercial stretch from BellaVista to Epping.Muchofthe boring machines.Twin 15kmtunnelsnow depth ofabout28metres by four megatunnel five million tonnes of rock were excavated at a railway tunnelsare Australia’s longest. Almost 16 months,10monthsearlierthanscheduled.The Northwest tunnelswere safely completed injust in 2015-16, excavation ofSydney Metro SLR isaNSW Government project that will University ofNSW andPrince ofWales Hospital. entertainment precinct, RandwickRacecourse, George Street, theMoore Park sportingand project linkingCircular Quay andCentral via km, $2.1 billionPublicPrivate Partnership The CBDSouthEast LightRail(SLR)isa12 Sydney LightRail • • • • Once delivered theproject will: • • • included: In 2015-16, majorconstruction milestones light rail construction vehicles andworkers. day andensuringtheirsafe interactions with communities andpeoplewhovisittheCBDeach project whileminimisingimpactsto local business to supportthedelivery ofthiscomplex and Local governments, thecommunity and for NSW worked with stakeholders across State has commenced ontheSLRproject. Transport established inApril2015 andmajorconstruction The Sydney LightRailDelivery Office was and beyond. urban environments alongtheSLRcorridor the citycentre andcreate new accessible improve thereliability ofCBDtravel, revitalise modernise Sydney’s publictransport system, construction in2017-18. Support more than6200jobsat thepeakof under Sydney Harbour. to dealwiththeuniqueground conditions combining two typesoftunnellingtechnology It willuseaspecialisedtunnelboringmachine than current). Central injust 15minutes (11minutes faster Allow metro tripsfrom Chatswood to annually in2036. Result inaround 30millionfewer cartrips Lilyfield Maintenance Facility. Progressing RandwickStabling Yard and Sydney CBD. support New Year’s Eve celebrations in construction zones on George Street to Demobilising andremobilising two and rebuilding service pits. telecommunications, sewer andstormwater, utility services suchasgas,electricity, Detecting andrelocating hundreds of 29 4 Achievements 30
. Sydney Light Rail, Sydney Haymarket
Parramatta Light Rail Newcastle Light Rail
Parramatta Light Rail will connect Westmead The Newcastle Urban Transformation and Annual Report 2015-16 Annual Report Hospital to the urban renewal area at Camellia, Transport Program will deliver the NSW with branches to Carlingford and Strathfield via Government’s commitment to revitalise the city. Sydney Olympic Park. It will directly connect It aims to bring people back to the city centre to existing and future residential, employment, by strengthening connections between the cultural and education precincts. city and the waterfront, creating employment opportunities, providing more public space and High frequency, daily services will connect amenity and delivering better transport. to the wider rail, bus, ferry and active transport network. The Newcastle Light Rail project is a key part of integrating land use and transport A Special Infrastructure Contribution Scheme and encouraging investment to revitalise the for development will contribute funding Newcastle city centre. to the project, which was announced in December 2015. Project scope includes 2.7 km of track with six stops, two power sub-stations, a light rail vehicle The scoping phase for the Parramatta Light Rail fleet with a stabling and maintenance facility and was completed in early 2016. The draft Business adjustments to the wider road network. Requirements Specification, which documents the business goals, needs, capabilities and In April 2016, the Review of Environmental customer requirements for this project, was also Factors (REF) went on public display and the completed by the end of 2015-16. To provide community was invited to have its say on the certainty for project planning and delivery, Newcastle Light Rail project. Transport for NSW Transport for NSW purchased land for the has released a Submissions Report responding Parramatta Light Rail maintenance facility and to community and stakeholder feedback on vehicle stabling. the REF, and its formal determination that the Newcastle Light Rail project will proceed. Enabling work for light rail is expected to start in late 2016 and major construction in early 2017. Transport for NSW for Transport the area andprovides pedestrians withasafe, in October 2015, isanimportantlandmarkfor Sussex Street pedestrian bridge, completed out undertaken andescalators installed. The the $306millionproject, withtheinternal fit In 2015-16 construction progressed well on work ontheproject started inlate 2012. Thiess Ltd) Pty inSeptember 2012, andmajor Walk was awarded to CPBContractors (formerly The mainconstruction contract for Wynyard avoiding steep inclinesandroad crossings. waterfront inapproximately sixminutes, to connect from Wynyard to theBarangaroo The fullyaccessible walkway allows pedestrians connecting Wynyard Station withBarangaroo. Wynyard Walk isanew pedestrian link Wynyard Walk commercial tower at Barangaroo South. 2016 to coincide withtheopeningofthird on track to opento thepublicinSeptember day. Asat 30June2016 theWynyard Walk was workers andattract upto 33,000 visitors per expected to accommodate upto 23,000 office for theBarangaroo development, whichis corridor andwaterfront. This includescatering and future demandsfor theCBD’s western capacity ofWynyard Station to meetcurrent The project increases theentryandexit Barangaroo. accessible connection between Kent Street and around thestation. make iteasierfor customers to move inand clutter ontheconcourse andplatforms willalso concourse andadditionalticket gates. Less work includesnew fixtures andfinishes,awider to overhaul theconcourse andticket area. This The works includecapacityimprovement works platform stairs. concourse, new Opal-onlyticket gates andnew completed inSeptember 2016, withawider undertaken through 2015-16. The first stage was began inApril2015 withsignificant work Construction oftheWynyard Station Upgrade capacity for thefuture. lighter, brighter andcleaner, withincreased of theSydney CBD. Wynyard Station willbe The station upgrade ispartofthetransformation financial district. creating thenew gateway to Barangaroo andthe Wynyard Station isbeingupgraded aspartof Wynyard Station upgrade touches for Sydney’s newest commercial district. an escalator upgrade willprovide thefinishing York Street entrance withanaccessible liftand needed most, lightingupgrades, andrefurbishing air-conditioning that canbemoved where itis at $30million.Platform ventilation andportable The second stage oftheupgrade isbudgeted Wynyard Walk artist impression 31
. 4 Achievements 4.2 Optimise the integrated Customer Satisfaction Survey
movement of people Transport for NSW is tasked with putting the and goods customer at the centre of our decision-making to boost customer satisfaction with transport.
Our latest Customer Satisfaction Index brings together the voices of over 16,000 customers, 32 Opal fare reform and demonstrates current satisfaction levels across all public transport.
The NSW Government announced that there Since survey inception in 2012, customer would be no increases to Opal card fares satisfaction has increased across all modes. until July 2017. This means fares will not have In particular, satisfaction with Train services increased on trains and ferries since January increased by seven percentage points and 2015 or on buses and light rail since 2014. satisfaction with Bus services increased by four The announcement followed an IPART review percentage points. in June 2015 at the request of The Hon Andrew Since 2012, initiatives implemented by Transport Constance MP, Minister for Transport and for NSW and transport operators to improve Infrastructure that would consider options for customer services and satisfaction include: reforming the Opal fare structure to achieve greater levels of fare integration and any • New timetable introduced in October 2013. changes to fares would need to support future It was the biggest rewrite of the timetable changes to the public transport network as in a generation and delivered more services, Sydney continues to grow. improved connections between different types of public transport and reduced many Released in May 2016, IPART’s final report journey times. included a number of recommendations • Police Transport Command started putting Annual Report 2015-16 Annual Report for improving fare integration and a dedicated transport police force back on financial sustainability for the Opal public public transport in May 2012, providing a transport network. visible enforcement presence on trains, buses The NSW Government adopted IPART’s three and ferries, improving safety and security. key recommendations which include: • Successful rollout of Opal ticketing, providing seamless connection between transport 1. Introduction of a $2 ‘transfer discount’ modes and eliminating the need to queue for for Adult Opal card customers ($1 for a ticket. concessions) every time they change modes of transport during a single journey. • Waratah trains rollout resulting in an increase of trains that are safer, more comfortable, 2. Changing the Opal Travel Reward to provide accessible and air conditioned. a 50 per cent discount to all journeys after eight paid journeys have been made in a • Transport Access Program delivery, helping week. This change strikes a balance between provide accessible stations for people with a discounted public transport and ensuring a disability, as well as people with prams and sustainable transport system. the ageing. 3. Increasing the price premium for single trip • Customer focused information services tickets to approximately 20 per cent over the including new apps and wayfinding providing equivalent Opal card fares. real-time information to better plan trips. The changes were introduced on 5 September 2016. Transport for NSW for Transport The following tableshows anincrease inoverall customer satisfaction over time. Government agencies,localgovernment, Federal Country Railandconsulting withNSW Transport for NSW isadministering Fixing economic potential. the NSW regional rail network andboost funds projects to improve connectivity on years. The program identifies,assesses and to theFixingCountry Railprogram over five recommended that $400millionbeallocated In November 2014, Infrastructure NSW moving goodsthroughout regional NSW. efficient and productive transport network for program. Itisdesignedto develop themost with andcomplements theFixingCountry Rail The FixingCountry Roads program isaligned Government and industry. being madeby localcouncils, theAustralian over $130million,withjointcontributions also roads. The total value ofthoseprojects was targeting regional projects oncouncil-owned recommended $50millionfor 64projects In June2016, theFixingCountry Roads program 40 millionlitres perannum. than 100,000 tonnes anddieselusageby almost to reducing greenhouse gasemissions by more vehicles from theroad eachyear, whichequates passenger network, removing 200,000 heavy network. This separation creates amore reliable bottleneck ontheEast Coast interstate rail freight services andremove themost serious separating passenger andinterstate container program isdesigned to increase capacityby on timeand$100millionunderbudget.The NSW Governments andin2015-16 was delivered is acollaboration between theAustralian and The NorthernSydney Freight Corridor program Freight achievements Walk Cycle Motorcycle Heavy Vehicle Private Vehicle Taxi Light Rail Ferry Bus Train Satisfaction (%) Customer 2012-13 (to June ’13) 94 95 85 79 81 - - - - - (to May ’14) projects beingidentified for funding. A pilotround inApril2016 resulted inseven Government agenciesandindependentexperts. 86 (28percent) more thanin2014-15. rate of5.1 fatalities per100,000 people;whichis there were 390 fatalities onNSW roads. This isa Provisional fatality results for 2015-16 indicate community attitudes towards theroad toll. Towards Zero road safety improvements. InMay 2016, the and working withlocalgovernment to deliver the Government isputtingmore money into roads To reduce road fatalities by at least 30percent, than 26,000 peopleinjured. 42,000 recorded road crashes inNSW, withmore 44 years ofage. Eachyear there are around are still aleadingcauseofdeath for peopleunder the level ofroad trauma over time, road crashes While NSW hasseensignificantimprovements in to makingNSW roads thesafest inthecountry. 2011 levels by 2021. The Government iscommitted annual road deaths by at least 30percent from The NSW Government hassetatarget to reduce Road Safety to beinstalled at upto 2000eligiblehomes. rated windows, doors andmechanicalventilation across thefreight network. Itwillallow sound- treatments to reduce noiseimpactsat homes was launchedinSeptember 2015 to deliver year Freight NoiseAttenuation Program noise from freight trains a$50million,10- Responding to community concern regarding 2013-14 96 89 85 87 81 - - - - - campaignwas launchedto change (to May ’15) 2014-15 84 88 88 92 97 - - - - - (to May’ 16) 2015-2016 66 96 86 89 88 83 85 82 97 81 33 4 Achievements In 2015-16, initiatives implemented and • Bicycle rider penalties for serious road safety developed to improve road safety include: offences such as riding through red lights and not wearing a helmet were increased. From • Flashing lights were installed at 1741 school early 2017, adult bicycle riders who breach zones by 31 December 2015 with every school road rules must show photo identification to in NSW having at least one set. Five million NSW police. dollars will fund additional lights outside at • A number of new road safety campaigns and least 400 schools and a further five million initiatives were launched in 2015-16 which 34 will be spent on other pedestrian facilities were aimed at diverse target audiences. They such as pedestrian refuges. included the following: • A pedestrian crossing countdown timer trial –– Towards Zero that reviewed road user crossing behaviours and perceptions in the Sydney, Parramatta –– Mistakes Speeding Campaign and Chatswood CBDs resulted in count down –– Mobile Drug Testing Campaign timers installed at 35 locations. –– Get Your Hand Off It mobile phone • 160 red light speed cameras were operating distraction campaign and 11 were pending installation. –– Go Together Cycling Safety Campaign • Mobile speed cameras were enhanced with new vehicle markings and signage upgrades; –– Cricket NSW sponsorship they delivered 7000 hours of enforcement –– Western Sydney Wanderers A per month. League sponsorship • The commitment to increase roadside drug –– Sydney Swans and Greater Sydney Giants testing to 77,000 test was met; this was AFL sponsorship supported by a new Transport for NSW –– Bstreetsmart funded public education campaign, ‘Mobile –– The Top Ten Misunderstood Road Rules Drug Testing – MDT’ to deter and raise community awareness. –– NSW Safe Cycling Communities – It’s a Annual Report 2015-16 Annual Report • To June 2016, more than 1600 serious and Two-Way Street repeat offenders have joined the mandatory • Demerit points for mobile phone use while Alcohol Interlock Program whereby breath driving were increased to four points testing devices are linked to vehicle and and was included in the double demerit motorcycle ignition systems via 4900 points program. interlock orders made by NSW Courts. • The Local Government Road Safety Program • 30 types of motorcycle helmets were is a joint initiative between Transport for assessed for comparative safety and NSW and Roads and Maritime Services. In comfort under the Consumer Ratings of 2015-16, more than 85 councils took part in Safety Helmets. the $5 million NSW Local Government Road • To address motorcycle crash black spots and Safety Program with 77 road safety officers to expedite the treatment of injured riders, to deliver speeding, drink driving and fatigue five sites were identified for the installation related road safety projects. of solar powered emergency satellite phones along the Oxley Highway in Northern NSW. The phones should be operational before Public Transport Safety December 2016. Transport for NSW continued to work closely • The Safer Drivers Course which prepares with the NSW Police Force to enhance security learners to become safe drivers as provisional and law enforcement on the transport network. licence holders was completed by 23,100 The November 2015 Customer Satisfaction survey people (27 per cent of eligible learner showed 89 per cent of customers were satisfied drivers). This included 254 young Aboriginal with safety and security on trains, 94 per cent on learner drivers. buses, 98 per cent on ferries and 96 per cent on • More than 100,000 copies of Transport for light rail. This was the highest level of satisfaction NSW’s On the Road 65Plus booklet have now with safety and security since the surveys began been distributed. It offers information on the in 2012. effects of health changes on driving ability, Since the Police Transport Command was safer driving and pedestrian habits, using established in May 2012, crimes including public transport safely and planning to retire stealing, robbery and sexual assaults have from full-time driving. reduced, in some cases by 60 per cent. Transport for NSW for Transport transport security. stakeholders onnationally consistent surface Commonwealth andinterstate government exercises. Collaboration alsocontinued with plans andparticipating inmulti-agency security security riskassessments, reviewing security terrorism protections. This includedconducting other stakeholders to deliver suitablecounter operators, Roads andMaritimeServices and closely withtheNSW Police Force, transport Transport for NSW alsocontinued to work to improve safety at stations andinterchanges. and helppointsfor customers. This willcontinue television monitoring, lighting,additionalfencing, Improvements includedproviding closedcircuit completed at 45locations across NSW. improvements andsafety projects were As partoftheTransport Access Program, minutes, whichwas better thantarget. Routes were onaverage cleared within 39 unplanned incidentsonPrincipalTransport In terms ofperformance, 98percent of average of600. record 1549 incidents,whichcompared to adaily recorded inoneday. Responses were madeto a website on5June–the highest numberofvisits more than 340,000 visitsto theLive Traffic NSW and floodingon45June2016. There were and travel across Sydney duringsevere storms was responsible for managingroad closures For example, theTransport ManagementCentre way to reach theirdestinations. information to helproad userschoosethebest possible, andcommunicate traffic and transport users, cleartraffic incidentsasquickly journey timesfor road andpublictransport The objective isto achieve more consistent and unplannedincidents. during peakcommuter travel times,majorevents also coordinates allpublictransport operations network 24 hoursaday, 365days a year. It Centre monitors andmanagestheNSW road Transport for NSW’s Transport Management Transport ManagementCentre will become anannualevent. school bussafety andanti-socialbehaviour. It issues. The mainfocus was onrunaway buses, practice aboutkey safety risksandrelated to share examples from busoperators ofgood a Transport for NSW Bus Safety Forum inApril More than100industry representatives attended to managethesignificantdevelopment and in June2015 asasinglecoordination point The CBDCoordination Office was established CBD Coordination Office • • • highlights in2015-16 include: Transport ManagementCentre performance Upgrade and Barangaroo Ferry Hub. Wynyard Station Upgrade, MuseumStation CBD andSouthEast LightRail,Wynyard Walk, by theCBD Coordination Office includethe CBD economy. Key transport projects supported of business asusualactivitiesthat supportthe customers, and ensuringtheeffective delivery disruption to theCBDtransport network and facilitating lightrail construction, minimising around road closures andbuschanges, CBD coordinating customer communication network andincidentresponses intheSydney In 2015-16 theOffice proactively managed during thistime. redevelopment, takingplace across theCBD including majortransport projects andproperty approximately 100private andpublicprojects, an importantfunctionoftheOffice, with the transformation oftheSydney CBDis Overseeing traffic and transport during construction. fast paced evolution ofconditions duringproject decisions quicklyinresponse to thecontinually which hastheauthorityandcapacityto make has become thesinglepointofaccountability construction intheSydney CBD. The Office Sydney LightRailproject. as enablingworks for WestConnex andthe roads suchasontheM4Motorway aswell infrastructure upgrades to becarriedouton cent ontheprevious year, permittingmajor licences across Sydney, anincrease of30per Issuing more than60,000 road occupancy public events. information for more than361 major and residents withtraffic and transport Assisting millionsofcustomers, commuters the CBDconstruction zone. redesigned CBDbusnetwork andmanaging Office implementing new timetables forthe Working closelywiththeCBDCoordination 35 4 Achievements Major milestones and achievements in In June 2016, NSW Parliament passed the Point 2015-16 include: to Point Transport (Taxis and Hire Vehicles) Bill 2016, approving the second stage of reforms • Implementing a redesigned CBD bus network including a modern safety regime, establishing to facilitate changes to bus operations so the $250 million industry adjustment assistance that construction could commence in George fund and creating a new NSW Point to Point Street for the CBD and South East Light Rail Transport Commissioner to oversee regulation of project. This was supported by an extensive the industry. 36 campaign helping customers and distributing more than 300,000 flyers and brochures. Applications for transitional assistance payments • A Light Rail Activation Program launched in of $20,000 per eligible taxi licence, for up to two October 2015 to support businesses along licences, opened in July 2016. the route during construction. This included pop-up alternative retail space for George Street businesses, entertainment and other Transport Access Program activities to support the business community. • Working with more than 500 businesses The Transport Access Program is an initiative to in the CBD, the Travel Choices program provide a better experience for public transport established in August 2015 is a free, customers by delivering accessible, modern, dedicated business resource, which secure and integrated transport infrastructure. prepares organisations of all sizes for In 2015-16, 38 projects were opened to the public changes to the transport and road network as part of the Program. This covered station generated construction. upgrades, commuter car parks, new lifts, Opal- • Proactive traffic management, an extensive activated bike sheds, and minor works including: advertising and media campaign and the • New lifts for improved customer access at Travel Choices Program has helped to relieve Redfern, Ingleburn, Waterfall and Artarmon congestion and keep the city moving. Annual Report 2015-16 Annual Report stations and Huntleys Point Ferry Interchange. • Opening in February 2016, the first multi- • Commuter car parks at Sutherland, Gosford, modal courier hub in Sydney CBD, assists Canley Vale, Thirroul, and Holsworthy stations. 1000 courier companies to reach customers while relieving congestion and keeping the • Upgrades and interchange improvements city moving. at Bankstown, Yass Junction, Chatswood, Armidale, Glenbrook, Hazelbrook, Maitland and Tahmoor stations. Point to Point reform • Opal-activated bike sheds at Woy Woy, Campbelltown and Blacktown stations. In December 2015 the NSW Government • Conversions of staff car parking to allow responded to the Point to Point Transport commuter access at 12 locations on the Taskforce’s 57 recommendations to modernise Sydney Trains and Intercity network. the taxi, hire car and rideshare industry. This • Minor works and safety projects at Rooty included repealing more than 50 taxi and Hill, Penrith, Seven Hills, Wollongong and hire car regulations. Reforms are expected to Woy Woy. generate $30 million in benefits each year for the industry, and make the booked market By end 2015-16, upgrades continued at more competitive. McMahons Point Wharf, Wynyard, Flemington, Wentworthville, Pendle Hill, Wentworth Falls, As part of the industry engagement program, Heathcote, Croydon, Penrith, Broadmeadow, 12 industry information sessions were held with Oatley and Museum stations. Interchange more than 350 attendees around NSW to keep upgrades are also currently underway at Balmain the point to point transport industry engaged East, Dubbo. on the reform program. This was followed by the release of an IPART commissioned survey, with New at-grade car park design and construction 22 per cent of customers using the ridesharing contracts have been awarded for Engadine, service in six months (to February 2016). The Asquith and Marayong and for station upgrades survey also demonstrates further growth in at Leura, Jannali, Narwee and Berala. Planning demand for taxis and hire cars. is underway for upgrades of Homebush, Toongabbie, Victoria Street, Panania and Harris Park stations. Transport for NSW for Transport • • 2015-16 include: Walking andcycling initiatives delivered in walking upgrades. delivered 70 kmofcycleway andmore than170 projects with118councils across NSW. This delivered more than400walking andcycling In 2015-16, investment ofmore than$43million walking andcycling highlights Active transport achievements – and Campbelltown stations. available at Woy Woy, Parramatta, Blacktown and sheltered bicycle parkingspaces now New Opal-activated bike shedswith160free train, ferry ortram to continue theirjourney. transport interchange, andthenrideabus, to usetheirbike to getto apreferred public The Bike and Rideprogram enablingpeople • • • •
bicycle riders,emergency vehicles andbuses. use andisonlyavailable for pedestrians, bridge isthefirst to exclude private vehicle Bay andRhodesto Wentworth Point. The opened inMay 2016, connecting Homebush The BennelongBridgeat Wentworth Point River andIron Cove. Sydney’s innerwest connecting theCooks pedestrian andcycling corridor through Progress continued ontheGreenway transport journey. walking orcycling aspartofanoverall campaign was launchedto encourage The GoodMove walking andcycling schools, localcommunities andGovernment. foster andstrengthen relationships between held across theState to markBike Week and About 10,000 peopletook partin60events
Cove Bridge, Canada Bay. Bay. Canada Bridge, Cove The Bay Walk and Iron Iron and Walk Bay The 37 4 Achievements 4.3 Leverage emerging technology to better serve our customers and enable our business
Open data The updated version of the Opal app includes 38 the following functionality: In accordance with the NSW Government’s policy, Transport for NSW developed an Open • a detailed trip plan displayed on a map Data program to remove barriers to data access • mechanism to save favourite trips for researchers, mobile application developers • remote Opal card top-up and/or innovators. • ability to manage customer profiles
The program has been very successful and • report lost or stolen cards. provides a platform where Transport for The Speed Adviser app was developed by NSW can incubate ideas that offer improved Transport for NSW in recognition that speeding customer services. is the most common contributing factor to road The Open Data platform was launched in April deaths in NSW. It is designed to reduce speeding 2016 to give open access to an ever-growing and save lives. The application uses Intelligent number of transport data sets, many real-time. It Speed Assistance technology, the phone’s GPS has attracted more than 1000 registered users. capability and an inbuilt speed zone map that In its first three months the data was used 7.2 monitors the driver’s location and speed. If million times, including by some of the world’s the driver exceeds the speed limit, they will be leading transit app developers, Moovit and alerted via visual and audible warnings. Since Transit App. release, downloads have exceeded 118,000. Annual Report 2015-16 Annual Report The platform was delivered in time for Transport for NSW’s Future Transport Summit in April 2016. Social media presence and improved The Open Data platform was a proof point and communication channels centrepiece of one of the Summit’s technology theme areas: Open Data for Innovation. Social media is increasingly becoming a critical communication tool for Transport for NSW to engage and inform our customers while Customer empowerment improving their journey.
Increased app usage is allowing customers Seven new Twitter handles were released for to use their own digital channels to access bus customers. This ensured we effectively information, which is a more efficient way of engaged with and provided information to serving customers. The Opal mobile phone our customers about planned changes to bus application was produced by Transport for NSW routes and planned connectivity with other and is the only official Opal app. transport modes. The purpose was to reduce the impact on our customers during construction in The app is free to download and was released Sydney’s CBD. in the third quarter of 2015 and re-released with new functionality in the second quarter of 2016. Customer usage of the real-time application increased to more than 4.6 million unique customer downloads and over 120 million data requests each month. These figures equate to a 9.6 per cent reduction of Transport Information phone line enquiries. Transport for NSW for Transport the way thegovernment andcustomers plan, trends andtechnologies that willrevolutionise The towards azero road toll. everyone to play theirpart inachieving amove aims to engagethecommunity andencourage is overseen by theCentre for Road Safety and human elementoftheroad toll. The campaign launching of Improving communication channelsincludes received 50,000 likes insixmonths. Safety alsolaunchedaFacebook pagewhich our customers eachmonth.The Centre for Road equates to areach of9.2 milliontweets reaching cent growth inTwitter followers in2015-16, which 3.9 millioneachmonth.There was alsoa67 per per cent across itssixpages,whichreach about Transport for NSW’s Facebook ‘likes’ grew 69 previous year by endof2015-16. 13 milliontripsaweek, upfrom 8millionthe cards. Opalusingcustomers were takingnearly Some 355,000 schoolstudents received Opal concession cards (upfrom almost 100,000). Youth cards (upfrom 270,000) and278,000 cards (upfrom 355,000), 700,000 Child/ This included1.2millionGoldSenior/Pensioner 3.2 millionontheprevious year. million Opalcards have beenissued –upfrom patronage. By 2015-16 year endmore than7.7 month, whichis95 percent ofpublictransport people takingaround 50millionjourneys a overwhelmingly embraced Opal,withtwo million By theendofyear, customers had obtaining andtopping upanOpalcard. the expansion ofmethodsandlocations for on publictransport continued in2015-16 with commitment to enhancingcustomer experience and modernticketing experiences. Our any modeat any time, whileoffering new public transport by makingiteasy to catch Opal hastransformed theway peoplecatch Opal Silicon Valley. leaders andacademics,from SurryHillsto innovators, entrepreneurs, futurists, transport bringing together thoughtleaders,ITspecialists, launched withatwo-day summitinApril2016, build andusetransport. Future Transport was Future Transport Towards Zero program aimsto uncover highlightingthe transport leadersandacademicsto examine how specialists, innovators, entrepreneurs, futurists, Attendees includedinformation technology 600 thoughtleadersfrom around theworld. The two-day event brought together more than inaugural two-day In April2016, Transport for NSW hosted an Future Transport walk through. for Opalcustomers withasmootherandquicker stages. The gates provide abetter experience selected railway stations androlled outin accepts theOpalcard hasbeentested at Over 2015-16 anew style ofgate that only telephone service for top ups. website andthe24 hourOpalcustomer service top upsetting.Many other customers usethe for topping upthrough Opalretailers ortheauto 80 percent, have demonstrated theirpreference The vast majorityofcustomers, approximately transport service delivery. participants to putforward ideasthat improve students towards transport andencourage thoughts andattitudes ofuniversity andTAFE will enableTransport for NSW to capture the Planning hasbegunfor aYouth Summitthat concepts through to rapid prototype orpilot. microfund was established to take 40ofthese by about500staff members.Aninnovation outcomes. More than670 ideas were submitted use technology to deliver better customer cluster to develop theirideasonhow we could brought together staff from across the Transport Intrapreneurs’ Hothouse As partoftheFuture Transport Program, an incorporated into a Future Transport Post-Summit Report Outcomes ofthesummitare documented inthe customer experience. efficiency inservice delivery andimprove the into thecentre ofwhat we do, to drive greater NSW isidentifyinghow to bring technology program ofwork through which Transport for The summitlaunchedatransformative, 12-month across NSW. technology canbeusedto improve transport Future Transport Technology Roadmap Summit was held.This event Summit. and willbe . 39 4 Achievements 40 Opal adult and child tapping on. cards
Premier’s Innovation Improving customer experience Initiative – Congestion Transport for NSW has an ongoing commitment The NSW Premier’s Innovation Initiative invites to improving the customer experience. Since the private and non-government sectors to 2011 a range of programs have been put in place to ensure that service and infrastructure Annual Report 2015-16 Annual Report submit innovative proposals in priority areas. delivery put the customer at the centre of Two successful proposals relating to congestion everything we do. Customer Satisfaction surveys were successful and announced by the NSW since 2012 have shown a strong improvement Government in April 2016. Funding will be across customer experience levels across all sourced from the $200 million intelligent transport modes. transport control systems upgrade in the Rebuilding NSW fund. Key to improving the customer experience across the public transport network has been the Codha Wireless uses Cooperative Intelligent rollout of Opal, providing seamless travel. Opal Transport System Technology to minimise has made it easier to catch any mode at any congestion by reducing the number of times time. The data has shown us that, two million trucks stop at traffic lights. The project trials people were taking around 50 million trips a technology that detects a heavy vehicle month by end of 2015-16. The success of the roll- approaching traffic lights and extends the length out accelerated the withdrawal of old magnetic of time the light is green. This should improve stripe paper tickets from sale. travel time at more than 100 intersections across Sydney, resulting in smoother overall traffic Transport for NSW is also collaborating flow for all road closures. About 110 trucks are with Service NSW to develop a program taking part in the trial. The technology has been which assesses and delivers a Digital Driver installed on major freight corridors, including Licence scheme using emerging technology sections of Pennant Hills Road, Parramatta Road to improve access and service delivery of and King Georges Road. If successful, the trial licence-related activities. may be expanded to emergency vehicles and Transport for NSW delivered a new buses and inform the incorporation of connected cloud-based software platform to record, vehicle technology to other vehicles. manage and respond to the more than 160,000 Data61 trials the use of a Big Data platform and unique pieces of customer feedback it receives the compilation of data from Opal, GPS devices, annually through its Customer Feedback traffic signals, and buses to reduce congestion. System program. Delivered in 10 months, it The program will help to prioritise initiatives that went live in November 2015 and replaced seven lead to more reliable travel times on the road legacy systems used by 2000 employees in and transport networks. It will provide better all major transport agencies. The system also information to the Transport Management Centre integrates with customer websites, contact and alert road users of congestion incidents and centres and Service NSW.
Transport for NSW for Transport provide information about alternative routes. 1. achieved in2015-16 including: with progress continuing andmilestones Transport for NSW to modernisework practices, Two systems are beingimplemented by responsive to changingdemands. ensure thetransport workforce remains agileand reduced costs, andincreased flexibility will reliable platforms withimproved service levels, better service delivery. Faster, more secure and deliver better services to customers andenable which willprovide transport staff with tools to across theTransport cluster isakey priority Transforming ourITservices andinfrastructure modernise work practices technology programs to Major internal information 2. Trains in2016-17. on deployment to NSW TrainLink andSydney on 1July2016. The ERPProgram willfocus and project/portfolio managementwent live 14 March 2016, whilefinance, procurement included humanresources payroll live on than 6000employees. Furtherdeployments went live on1July2015 andreached more delivering efficiency savings. The roll-out and dobusiness withintheTransport cluster, modernise how over 25,000 peoplework Shared Services Reform Program. Itwill technology underpinstheCorporate and The Enterprise Resource Planning(ERP) software andacollaboration tool. consistent across thecluster withupgraded technology environment willbemore multi- sourced arrangements. The future contracts willbereplaced withcontemporary Existing outdated ITinfrastructure andservice and agileworkplace. Transport cluster andcreates amore efficient technology infrastructure services across the contemporary andlower cost information Services (NGIS)program delivers common, anywhere. The Next Generation Infrastructure allowing theflexibility to work from communication andcollaboration while transformation program that enables Work beganto introduce abusiness
service improvements andinvestments. It alsoidentifiesaseriesof coordinated reforms, decision makingandhelpusto prioritiseactions. structure oftheplanwas designedto guideour the NSW economy andourcommunity. The face andneedto address inorder to support The Planidentifiesthechallengesthat we are already well underway. that places thecustomer first. Many initiatives deliver anintegrated, moderntransport system 20- year periodfor theNSW Government to released in2012, settingtheframework over a The NSW Long Term Transport Master Planwas Term Transport Masterplan Commence refresh oftheLong 4.4 and WestConnex. transport initiatives, includingtheBays Precinct will beintegrated withotherlanduseand corridors inSydney. Any improvements Sydney’s Parramatta Road andVictoria Road for on-street rapid transit projects along Transport for NSW isalsocompleting planning Program beingledby UrbanGrowth NSW. Programs andtheUrbanTransformation Priority Growth Area andPriorityPrecinct 2050 to supportplannedlanduse. This includes initiatives to bedelivered between 2020 and a project pipelinefor thefuture transport service delivery outcomes. We are developing to supportintegrated transport planningand continuing to leadandadvise Government Transport for NSW has played akey role in Growth Priorityareas and service delivery inUrban Integrated transport planning planning objectives. comprehensive refreshed Plan,linked to broader Sydney Commission to produce aholistic and closely withbodiessuchasthenew Greater has beenachieved andTransport isworking Transport Master Plan.Significantprogress to afive year review oftheNSW Long Term Plan inlinewiththeGovernment commitment In 2015-16, work beganonrefreshing theMaster framework strategic planning Refresh thelongterm 41 4 Achievements Transport for NSW is also developing options Regional rail planning via the Bus Head Start program to deliver high-standard bus services. Priority projects Regional Rail services and selected Intercity include short bus-only road links, bus traffic services are currently operated using diesel signals and kerbside bus lanes. The program trains, which cover a large network that extends will ensure that public transport customers in as far as Brisbane, Melbourne, Broken Hill, Moree, greenfield development areas are connected Armidale, Griffith and Canberra. to regional centres and train services. This 42 The NSW Government has committed includes the South West Rail Link and future to replacing the regional XPT Trains. The North West Metro. A key focus will be on the Government’s commitment to commence Western Sydney Airport precinct where the early procurement before 2019 is progressing. provision of reliable and direct bus services to Planning will determine the exact train new jobs and housing is needed ahead of the requirements to meet long-term regional longer-term development of rail connections. customer needs.
Collaboration with the Greater Regional road corridor strategies Sydney Commission Corridor strategies for State roads in regional The Greater Sydney Commission was established NSW are developed so that transport investment in January 2016 with a statutory responsibility decisions are guided by long-term planning to release Draft District Plans within 12 months. that is evidence based. Extensive analysis has District level planning will connect the NSW been conducted to determine current and Government’s aims for greater Sydney with the future challenges and issues along each corridor important planning that councils undertake and identify short, medium and long term every day for their neighbourhoods. investment priorities. Annual Report 2015-16 Annual Report In order to ensure alignment of land use and Over the past 12 months, Transport for NSW transport assumptions and scenarios, Transport and Roads and Maritime prepared and released for NSW staff are working in the Greater Sydney for public consultation six draft corridor Commission office. The establishment of this strategies for: relationship in 2015-16 provides a strong base to build on the coordinated delivery of the District • Barton Highway (October 2015) Plans and strategies across government over the • Tumut to Hume Highway – Gocup Road and next 18 months. Snowy Mountains Highway (February 2016) • Princes Highway (March 2016) This coordinated activity has included monthly meetings chaired by the Deputy Secretary of • Golden Highway (March 2016) Freight, Strategy and Planning, and attended • Oxley Highway (March 2016) by the Chief Commissioner, Deputy Chief • Lismore to Bangalow Road (May 2016). Commissioner and other staff of the Greater Sydney Commission and Transport for NSW. A Data Coordination Working Group was also Collaboration with established. It is chaired by Transport for NSW to Commonwealth funding ensure alignment and common data assumptions The Australian and NSW governments are for strategic planning between Transport for funding a 10 year, $3.6 billion road investment NSW, Infrastructure NSW and the Department of program for Western Sydney. The Western Planning and Environment. Sydney Infrastructure Plan will deliver major road infrastructure upgrades to support an integrated transport solution for the region and capitalise on the economic benefits from developing the planned Western Sydney Airport.
The Plan provides improved road transport capacity ahead of future traffic demand, as planned residential and employment development comes online in Western Sydney growth centre precincts and the Broader Western Sydney Employment Area. The first road projects of the $3.6 billion Western Sydney Infrastructure Plan are now underway. Transport for NSW for Transport In additionTransport for NSW isproviding in early2017. engagement andisscheduledto becompleted public consultation together withIndustry Sydney RailNeedsstudy. This study includes Transport for NSW hasjointlyfundedaWestern Together withtheFederal Government, Western Sydney Airport. Environmental ImpactStatement for the towards theendof2015 regarding thedraft Department ofPlanningandEnvironment Transport for NSW provided advice to the Stage 4closedinMarch 2016. of thealignmentThe NorthernRoad Upgrade preliminary designandaccess strategy for part options for theM12Motorway, andthe Consultation ontheeightshortlisted route further developed. advisory role willcontinue whiletheAirportis Western Sydney Airport.Itisexpected that this for Railinfrastructure at theproposed new regarding thelikely technical requirements Infrastructure andRegional Development advisory services to the Departmentof number ofreferrals processed intheprevious rate. This was anincrease of18percent inthe processed witha91 percent on-timeresponse In 2015-16, 521 landuseapplications were transport needs. fully integrates withexisting andfuture to ensure that landusedevelopment proposals anddevelopment applications Transport for NSW responds to planning transport system. improve governance andadministration ofthe At thesametimeitisimportantto continually should becollected for future decisionmaking. planning andidentifyingareas where evidence particular purposes.Processes includelanduse transport system influences how landisused for land usegenerates demandfor travel whilethe objectives. Integrated planningrecognises that social, environmental andeconomic needsand transport planningcanmeetthecommunity’s An integrated approach to landuseand Land useplanninganddevelopment the rate ofon-timeresponses. year, aswell asafive per cent improvement in Port Kembla Grain Terminal. 43 4 Achievements 4.5 Innovate our financial model to be a more sustainable business
Working with Treasury on Value capture/sharing major 44 the Financial Management transport projects Transformation Program Value sharing is a beneficiary-pays infrastructure NSW Treasury’s Financial Management funding model. It means that those who Transformation Program vision is to create a benefit from Government infrastructure world-class financial management framework. investments help pay for them. Transport for The reform is designed to improve the way the NSW is considering various active and passive NSW Government manages the State’s cash, mechanisms for capturing value as options to financial investments and debt. fund critical future infrastructure.
Transport for NSW is continuing to work An example is the Special Infrastructure closely with Treasury through the design and Contribution that shares the value uplift implementation phases of the Transformation along the Greater Parramatta to Olympic Program to help deliver a step change in Peninsula Priority Growth Area for new financial management. Customer focus and residential development. The mechanism will quicker decision making by Government will be contribute funding to Parramatta Light Rail facilitated through the Financial Management and other infrastructure such as schools and Transformation program and the Data road upgrades. Analytics Centre.
Annual Report 2015-16 Annual Report The Transformation Program will change the way Budget management data is captured, used and shared. It will enable meaningful frameworks to be developed that Transport for NSW actively managed the enable the long-term view needed to measure Transport cluster’s budget to deliver and grow and demonstrate value and accountability. transport services, and to build and maintain Outcomes include a proactive, whole-of-state road, freight, maritime and public transport approach that will deliver budget savings and assets. In 2015-16, the net cost of the cluster’s address risk. operations of over $4 billion were within two per Transport for NSW worked closely with NSW cent of budget, while the capital works program Treasury and other government agencies in of almost $9 billion was delivered within five per 2015-16 to ensure stronger financial oversight; cent of budget. facilitate data driven and quicker decision In order to achieve this undertaking, Transport making; implementing innovative service for NSW used strategies and governance delivery models; and eliminating risk associated processes that enabled flexible yet controlled with the State’s balance sheet. These reforms will financial management throughout the year. support improved budget results, delivery of the Delivery of an ongoing program of efficiency State’s priorities and protection of the Triple A savings measures were implemented to ensure credit rating. optimal delivery of transport services
The Government is also drawing upon commercial best practice principles by establishing a new Asset and Liability Committee. This committee draws upon the technical and financial market expertise of New South Wales Treasury Corporation and the private sector by including representatives from these groups as members. Transport for NSW for Transport Asset Standards Authority, alsocollaborated ISO 55000series.Transport for NSW, ledby the on theinternational Asset ManagementStandard Management Framework, designedandbased collaborated to produce andpublishourAsset Key DivisionswithinTransport for NSW whole oflife thinkingapproach. has alsofacilitated afurthermove toward a assurance withinvestment assurance frameworks Closer alignmentandintegration ofasset Cycle model(pictured below). of thecommon Transport for NSW Asset Life success hasbeenthedeployment andadoption throughout theTransport cluster. Asignificant asset managementwholeoflife thinking Significant progress hasbeenmadeinmaturing Asset Management ASSET LIFECYCLE the framework. agencies suchasNSW Treasury, to develop with othergovernment departmentsand Demand/Need V Risk BasedManagement S tak alue R eholder Management ealisa tion Plan A c quir e private operators. Service Provider publicsector agenciesand cross-cluster representation from Transport series of‘Communities ofPractice’ withstrong the Asset Standards Authority hashosted a collaboration andconsistency inpractices, and to share knowledge, lessons anddrive To supporttheachievement ofthisobjective maintaining infrastructure andfleetassets. to planning,building,andoperating and balance cost, riskandperformance inrelation across theTransport cluster effectively management isto ensure business processes The key objective for Transport for NSW’s asset Framework’s development. Innovation Award for theAsset Management Management Council’s Asset Management Transport for NSW was awarded theAsset Oper a t e/Maintain Dispose 45 4 Achievements 4.6 Build the capability of our people and our systems to support our deliverables
Structural re-alignment Driving diversity change – 46 women in leadership and A review of the Transport for NSW organisational Indigenous employment structure continued in 2015-16. The review ensures we are best positioned to meet current Transport for NSW has been driving diversity challenges, deliver government priorities and change with particular attention to increasing build on previous success. female representation in leadership roles Outcomes of the review included the following: and Aboriginal employment across the Transport cluster. • Integrated our strategy, policy and planning functions. Three key strategies were designed to progress and support increased diversity: • Reduced duplication between areas performing similar roles and ensuring 1. Improved targeted attraction and clear handoffs. recruitment practices. • Brought together the functions needed to 2. Developed and retained existing ensure successful services growth. employees, which included a focus on • Streamlined the program approvals process career development. and aligned capital and operating spend. 3. Ongoing Executive sponsorship and visibility • Built the capability to innovate and in supporting and driving initiatives. continuously improve what we do.
Annual Report 2015-16 Annual Report The Transport Executive endorsed a target of The new organisational structure depicted on 25.5 per cent female representation in leadership page 52 includes five new divisions and creating roles by December 2017 for the entire Transport major project delivery offices: Freight, Strategy cluster. Two key programs were launched across and Planning; Finance and Investment; Customer the Transport cluster in 2015-16 to support Services, Infrastructure and Services; and People the target: and Corporate Services. Three delivery offices • Flexibility Works supports managers to were also established to facilitate an extensive effectively implement and support flexible infrastructure delivery program: Sydney Metro, work practices and arrangements with staff Sydney Light Rail and CBD Coordination Office. • Staying Connected provides adequate support to men and women returning from extended parental leave to help staff transition back into the workplace.
A target to increase Aboriginal representation to 1.2 per cent by December 2017 was also endorsed for the entire Transport cluster. Entry Level Talent Programs are central to driving diversity and building a strong talent pipeline. This year, 17 new Aboriginal cadets were employed.
Events such as NAIDOC Week, and Reconciliation Week, the Sydney Gay and Lesbian Mardi Gras, International Women’s Day, Harmony Day and Reconciliation Week were recognised to champion Transport for NSW’s commitment to workplace diversity. Transport for NSW for Transport • illustrated by thefollowing examples: Our commitment to inter-agency collaboration is between agenciesandstrategic planning. information sharing,integration andalignment heavy vehicle reform, correctional services, commerce regulation, insurance, airservices, disability andyouth policies, digitallicensing, significant reform, urbantransformation, ageing, Areas ofconsultation have includednationally implementation ofprograms andservices. an integrated approach to planningandthe NSW Government policy framework that drives of government agenciesto develop awholeof Transport for NSW hasworked withawiderange Inter-agency collaboration • • • • • • • • NSW DepartmentofEducation. Planning andEnvironment, NSW Healthand with Infrastructure NSW Departmentof State Infrastructure PlanninginSouthSydney Developed objectives anddata sources for Data AnalyticsCentre. of PlanningandEnvironment andtheNSW Commission, Infrastructure NSW, Department information sharingbetween Greater Sydney Coordinated collaboration andtactical and pathways. vegetation removal ofsurrounding areas maintenance at railway stations androadside provide services suchaslandscapingand which enableslow riskoffenders to Facilitated theChangingOutlooksProgram infrastructure requirements. air services andinvestigate optionsfor Destination NSW to secure long-term Cabinet, DepartmentofIndustry and Board, DepartmentofPremier and Worked withtheLord Howe Island (taxis, hire carsandrideshare) vehicles. Insurance roundtable review for pointto point Participated intheCompulsory Third Party Regulator Project Steering Committee. Innovation asamemberoftheCommerce Department ofFinance, Services and Worked withandprovided advice to the mechanisms andprogram delivery. Licensing Program to develop governance Collaborated withService NSW ontheDigital Young People. Services andCommission for Children and Department ofFamily andCommunity Insurance Schemeinpartnershipwiththe policies, includingtheNational Disability Developed ageing,disabilityandyouth Bays Precinct. precincts withUrbanGrowth, includingthe Progressed urbantransformation Coordinated by thePublicService Commission, the Transport cluster Driving collaboration across • • • • collaboration andaccountability. to Transport cluster challengesandfuel align leadershipthinking,develop solutions senior leaders.The event was designedto 2016 bringingtogether more than200ofits event, The inaugural Transport cluster-wide leadership for NSW. response rate ofover 98percent for Transport 2014 to 48percent inMay 2016. This includesa Employee Surve participation inthebi-annual and organisational level. Transport cluster about theirown work at anindividual,team employees. Itisdesignedto askemployees wide initiative that engagesalmost 400,000 the by theGreater Sydney Commission. Group onthedistrict plansbeingdeveloped Engaged withtheGreater Sydney Working all state andterritory jurisdictions. with theNational Transport Commission and National RailSafety Regulator inpartnership Heavy Vehicle Regulator andtheOffice ofthe Provided strategic advice to theNational of Premier andCabinet. Services, NSW Treasury andtheDepartment reform agendawithRoads andMaritime on theCommonwealth Government’s road Progressed NSW interagency collaboration automated vehicles. and Innovation onelectric,connected and and theDepartmentofFinance Services Commission, NSW DepartmentofIndustry Engaged withtheNational Transport People Matter Survey Leader Alliance y increased from 27 percent in , was heldinJune isaNSW publicsector People Matter 47 4 Achievements Employee excellence awards
Employee excellence in the Transport cluster was recognised in October 2015 at an event attended by the Minister for Transport and Infrastructure, agency Chief Executives and the Transport for NSW Executive team.
48 Employees were recognised in eight award categories that were aligned to Transport for NSW values. Awards included: Advancing Women in Leadership, Project Team of the Year, and the Secretary’s Individual Award for Employee Excellence.
The inaugural Individual Award for Employee Excellence was awarded to CBD Coordinator General Marg Prendergast for her work in both that role and in her previous position as head of the Centre for Road Safety.
Promoting the Leadership Academy and associated programs
Transport for NSW nominated 75 participants in 2015-16 to participate in the Public Service Commission’s Leadership Academy and other Annual Report 2015-16 Annual Report programs which align with the Transport cluster’s Driveit leadership strategy. Examples of Public Service Commission initiatives include:
• Secretary’s Program • Deputy Secretary’s Program • Leading Executives Program –– Leading Other Managers Program –– Delivering Business Results –– Executive Essentials.
Seventy-five Driveit programs were run in 2015-16 building the capacity of over 1000 participants across the Transport cluster. These programs cover a suite of development opportunities including leadership innovation, change management and diversity and inclusion.
Two new programs were also developed and implemented this year:
• Future Leaders, which aimed to prepare high potential employees to move into their first leadership role • Stepping Ahead prepared high potential team leaders to transition to roles with greater responsibilities and larger teams. Transport for NSW for Transport 5 Corporate 49 Governance Annual Report 2015-16 Annual Report Transport for NSW for Transport 5.1 Internal Audit and Risk Management Policy attestation
Internal Audit and Risk Management Attestation for the 2015-16 Financial Year
• Department of Transport 50 • Transport for NSW • Transport Service of NSW • Sydney Ferries.
I, Tim Reardon, am of the opinion that the above listed entities have internal audit and risk management processes in operation that are, excluding the exceptions or transitional arrangements described below, compliant with the eight core requirements set out in the Internal Audit and Risk Management Policy for the NSW Public Sector, specifically:
Compliant, not-compliant, Core requirements or in transition
Risk Management Framework
1.1 The agency head is ultimately responsible and accountable for risk Compliant management in the agency
1.2 A risk management framework that is appropriate to the agency has Compliant been established and maintained and the framework is consistent with Annual Report 2015-16 Annual Report AS/NZS ISO 31000:2009
Internal audit function
2.1 An internal audit function has been established and maintained Compliant
2.2 The operation of the internal audit function is consistent with the Compliant International Standards for the Professional Practice of Internal Auditing
2.3 The agency has an Internal Audit Charter that is consistent with the Compliant content of the ‘model charter’
Audit and Risk Committee
3.1 An independent Audit and Risk Committee with appropriate expertise Compliant has been established
3.2 The Audit and Risk Committee is an advisory committee providing Compliant assistance to the agency head on the agency’s governance processes, risk management and control frameworks, and its external accountability obligations
3.3 The Audit and Risk Committee has a Charter that is consistent with Compliant the content of the ‘model charter’ Transport for NSW for Transport Acting Secretary Rodd Staples The ChairandMembersoftheAudit andRiskCommittee are: Membership Secretary Tim Reardon Treasurer’s Directions. accordance withthePremier’s Memoranda and NSW duringtheyear ended30June2016 was in I certify that thecredit card usageinTransport for 5.2 Carolyn Berlew (Member) Gerry Brus(Member) Alex Smith(Chair) Name Credit card certification
03 March 2014 19 November 2015 27 November 2013 Term commences 5.3 Secretary Tim Reardon during the2015–2016 financial year. – Requirements – information securitymanagementsystems Information technology –Securitytechniques maintained certified compliance withISO 27001 Transport for NSW ITService Delivery has Security Policy. with the an independentISMScertified inaccordance IT Service Delivery have been assessed with information systems ofTransport for NSW Risks to thedigitalinformation anddigital are adequate. systems ofTransport for NSW ITService Delivery to thedigitalinformation anddigitalinformation The controls inplace to mitigate identifiedrisks Government DigitalInformation SecurityPolicy with theCore Requirements setoutinthe the 2015–2016 financial year that is consistent Security ManagementSystem inplace during for NSW ITService Delivery hadanInformation I, Tim Reardon, amoftheopinionthat Transport Transport for NSW Statement for the2015–2016 FinancialYear for Digital Information SecurityAnnualAttestation NSW Government DigitalInformation attestation Security Policy Digital Information
by anAccredited Third Party 02 March 2018 18 November 2017 26 November 2017 Term finishes NSW . 51 5 Corporate Governance Transport for NSW Organisational Structure
5.4 Transport for NSW organisational structure 12 Minister for Transport and Infrastructure Minister for Roads, Maritime and Freight
TRANSPORT FOR NSW
52 Secretary
CORE DIVISIONS PROJECT DELIVERY OFFICES
Sydney Metro Freight, Strategy Customer Infrastructure and Planning Services and Services
Annual Report 2015-2016 Report Annual Sydney Light Rail
Finance People and and Investment Corporate Services CBD Coordination Annual Report 2015-16 Annual Report
Port Authority of Sydney ferry Roads and Maritime NorthConnex New South Wales operators Services
Private Pacific Highway Sydney Trains bus operators Upgrade
Western Sydney Light rail operator NSW Trains Infrastructure
PRIVATE OPERATORS State Transit Easing Sydney’s Authority Congestion
OPERATING AGENCIES
Regional Freight SERVICE PROVIDERS Transport for NSW for Transport Transport for NSW for Transport 6 Appendices 53 Annual Report 2015-16 Annual Report Transport for NSW for Transport 6.1 Management feedback and complaint handling, including accountabilities, responsibilities, documentation and reporting.
Complaints, compliments and suggestions about public transport can be made online Consumer response via the Transport Info Feedback, questions and complaints page or on the 131 500 Transport is committed to making our systems 54 telephone number. accessible and supporting people that may require assistance when making a complaint. All Transport for NSW received 6321 customer complaints and feedback are handled equitably, complaints through Transport Info and objectively and in an unbiased manner. Transport separately 1586 individual forms of customer is committed to responding appropriately to feedback. Collectively, Transport for NSW customer complaints and feedback. As well as received 7907 complaints, compliments use the insights generated to guide business and suggestions. decisions that will improve the products and Additional and direct consumer feedback is, in services we offer. some instances, provided to various business We aim to resolve most complaints within units within Transport for NSW. five business days. In circumstances where a Transport for NSW responds to complaints and complaint requires a detailed investigation, feedback both on a case-by-case basis and also customers will be sent an acknowledgement that on a geographic or project approach where includes a tracking reference and information issues are identified specific to certain areas. regarding the complaint handling process. If it Improvements have been made in how project is likely to take longer than 20 business days delivery takes place. These include informing the to resolve a complaint, customers will be kept community of construction impacts, changes informed of progress on a regular basis until the to ticketing requirements, Opal availability and Annual Report 2015-16 Annual Report matter is resolved. access. The project delivery has also improved A Complaint and Feedback Management the School Student Transport Scheme providing Standard (Standard) has been developed, travel on the light rail system. defining the minimum mandatory requirements Supporting our investment in customer focused to meet the commitments outlined in the infrastructure and services, our latest Customer Transport Customer Complaints and Feedback Satisfaction Index demonstrates consistent Policy (Policy). The Standard details the strategy, improvement across all public transport between approach, and processes required for customer 2012 and 2016.
Customer 2012-13 (to 2013-14 2014-15 2015-2016 satisfaction (%) June ’13) (to May ’14) (to May ’15) (to May’ 16)
Train 81 85 88 88
Bus 85 87 88 89
Ferry 95 96 97 97
Light Rail 94 89 92 96
Taxi 79 81 84 81 Transport for NSW for Transport (AS/NZS ISO31000). International Standard for RiskManagement conforms to theAustralian andNew Zealand for theNSW PublicSector (TPP15-03) and Internal Audit andRiskManagementPolicy Framework complies withtheNSW Treasury assessing, evaluating andmanagingrisks.The procedures establish aconsistent approach to Framework andsupportingstandard and Transport for NSW’s RiskManagement safely andsuccessfully. performance andensure we meetourobjectives strategies andmechanismsto improve our We are committed to implementingproactive contributor to thesuccess ofTransport for NSW. R Risk managementandinsurance and managementofrisks. associated procedures for effective identification appropriate riskmanagementprocess, and management hasinplace current and The Audit &RiskCommittee reviews whether management performance. continually improve Transport for NSWs’ risk monitoring, andreviewing opportunitiesto leadership andassurance by identifying, Leadership Group alsoprovide strategic Executive Committee andtheTransport Risk throughout Transport for NSW. The Transport support theeffective managementofrisk Group andaRiskCommunity ofPractice to and hasestablished aTransport RiskLeadership regular review ofTransport for NSW riskprofiles The Transport Executive Committee performs a the effective managementofrisks. to theTransport for NSW Secretary quarterly on risks withintheirbusiness plans.They also report and budgetprocesses. Business unitsincludekey within business strategy, planning,performance Risk managementarrangements are integrated risk information. and provides anentity-wide system for by aRiskManagementInformation System Enterprise RiskManagementissupported isk managementisacore capabilityandakey • • • • • for Transport for NSW: The TMFprovides thefollowing areas ofcover Act 2015 by the & Care NSW (iCare), whichwas established is aself-insurance schemeprovided by Insurance policy is based on TMF’s statement of cover. TMF Treasury ManagedFund(TMF).Ourinsurance Transport for NSW isamemberagency ofthe projects estimated to cost over $10million. Self Insurance for allgovernment capitalworks Arranged Insurance (PAI) through iCare and State OwnedCorporations, to place Principal all NSW Government agencies,otherthan In terms ofinsurance, theNSW Treasury requires Comprehensive LiabilityInsurance. and consequential loss insurance) and Industrial SpecialRisks(property damage NSW Trains. The insurance provided includes continued between CRN,Sydney Trains and combined commercial insurance arrangements provided for rail heritageoperations. Previous Public andProducts liabilityinsurance is and Country Regional Network (CRN). insurance policiesfor NSW HeritageRailways Transport for NSW also purchased commercial Transport for NSW. must beprovided by allcontractors engagedby under thecontract. Acertificate ofcurrency that could ariseasaresult ofservices provided themselves against potential risksandliabilities CAI istaken outby thecontractors to protect required for any contract notcovered by PAI. Contractor-arranged insurances (CAI) are comprehensive motor vehicle. miscellaneous risks property liability workers compensation State Insurance andCare Governance . 55 6 Appendices 6.2 Finance
Funds granted to non-government community organisations
A total of 39 grants were distributed via the Regional Transport Coordination Program. 56 Funds totalled $735,785.
Organisation Grant purpose Amount
Bara Barang KOORI LOVE SHOULDN’T HURT $10,000 Corporation Ltd Assisting Aboriginal people experiencing domestic violence with legal services and transport to support family and friends who may live in other regions of NSW.
Camden Head Pilot WAUCHOPE TO THE COAST $12,000 Station Camden Haven Community College and local Wauchope schools will work with the Aboriginal community and connect with individuals who are at risk of disengaging from community and education.
DETERMINING OUR FUTURE $6,500
Aboriginal youth at risk of disengaging from
Annual Report 2015-16 Annual Report their education have been identified as needing experiences outside their local community. This project provides access to marine educational facilities and cultural sites on the north Queensland coast.
WIDER HORIZONS $8,000
Enables Aboriginal youth to travel and participate in cultural experiences in other Aboriginal regions.
TOTAL $26,500
Central Coast Disability CENTRAL COAST HISTORICAL $6,800 Network MUSEUM TRANSPORT
Allows up to 15 people with disabilities to attend the Henry Kendall Museum and Central Coast Maritime Museum. They will work with museum staff to build dioramas and scenes depicting historic land and maritime modes of transport.
Charles Sturt University TRANSPORT PATHWAYS TO GOOD DENTAL HEALTH $5,000 – EXTENSION
Subsidises bus transport for transport-disadvantaged young people and their families to the university’s Dental and Oral Health Clinic.
Coast Shelter RECONNECTING THE HOMELESS $10,000
Opal cards and train ticket subsidies for people living on the streets, women with children living in cars and homeless youth. They will be assisted to reconnect with family or friends or improve their life situation. Transport for NSW for Transport Neighbourhood Central Group Community Transport Manning Valley &Area Association Parents &Citizens Louth PublicSchool Inc Lismore Bundjalarms Lifetime Connect Intereach. Services Homebase Youth (McRae’s BusServices) Fynnorm Ltd Pty Organisation Taree area to theannualAboriginalfootball knockout footballers andtheirsupporters from theGreater Affordable transport for a team ofAboriginal DESTINATION DUBBO for anumberoflocal,privately-owned vehicles. centres for Louth residents viasubsidisedfuelcosts A two-year project willprovide transport to other ALL ABOARD, LOUTH sports program inNewcastle. women to access ahealthy wellbeing andsupportive Subsidises bustransport to enableyoung Aboriginal STRONGER WOMEN Nambucca Valley. to schoolreadiness andfamily supportservices inthe pre-school agechildren andtheirparents orguardians Affordable, coordinated transport for disadvantaged EARLY START Tumut localgovernment area waterways. elders to visit culturally significantbirthingsites inthe two large coach charters of35 Aboriginalwomen and Part ofaculturally-connected program that enables TRAVELLING WIRADJURI WOMEN TOTAL and duringschoolholidays. positive socialandrecreational activitiesafter school This allows disadvantaged Aboriginalyouth to attend KIDS ONAMISSION TOO before goingto school. to attend surflessons andhave ahealthy breakfast Access for eligibledisadvantaged Aboriginalyouth BEACH N’BREAKFAST attend Tamworth TAFE. Subsidises transport for apersonwithdisabilityto URALLA TO BENDEMEER Grant purpose TOTAL Murrumbidgee andWestern regions to attend. and spectators from theCentral West, Murray, Subsidises buscharter for Aboriginalplayers IN DUBBO ABORIGINAL FOOTBALL KNOCKOUT COMPETITION in neighbouringlarger communities. Peak Hillto access social,cultural andsportingevents Subsidises transport for Aboriginalyouth residing in BEYOND THEHILL at Dubbo. $3,000 $25,000 $15,000 $10,000 $545 Amount $25,000 $15,000 $10,000 $3,000 $10,000 $5,000 $20,000 57 6 Appendices Organisation Grant purpose Amount
New England Sector NEW ENGLAND KNOCKOUT TRANSPORT $5,000 Support Subsidises bus transport for Aboriginal groups from across the New England and North West region to attend the Aboriginal football knockout in Dubbo.
58 Ngurrala Aboriginal ENGAGED AND ACTIVE $10,000 Corporation Bus charter enabling some of the most disadvantaged Aboriginal youth in the Nambucca Valley region to attend recreational and life learning camps.
Northern Rivers DRIVING THE NORTHERN RIVERS $30,000 Community Transport Facilitates training of 25 volunteer Aboriginal bus drivers in the Kyogle, Richmond Valley and Lismore local government areas.
NOW WE’RE GOING $30,000
The volunteer drivers licenced through the Driving the Northern Rivers project will help deliver this transport to help their community.
TOTAL $60,000
On Focus HELPING HANDS EXTENSION $65,000
Subsidised taxi transport for community members Annual Report 2015-16 Annual Report living and working with a disability in the Richmond Valley.
Police Citizens Youth PCYC WELLINGTON COURTESY BUS $5,040 Club (Wellington) Isolated and disadvantaged youth are able to attend after school, weekend or school holiday activities.
Police Citizens Youth 2016 MAWANG GAWAY – NATIONS OF ORIGIN $5,500 Club (Wagga Wagga) WIRADJURI (SOUTH) TRANSPORT
Charter bus transport for 24 young Aboriginal people and 11 volunteer support staff from the Wagga Wagga Wiradjuri Aboriginal Nation to the Nations of Origin tournament at Raymond Terrace. Transport for NSW for Transport Skills LinkTraining Sector Connect Inc. Neighbourhood Centre Port Macquarie Organisation Macquarie, three days perweek. and Wauchope attend SkillsLinkTraining inPort young peoplefrom disadvantaged homes inLaurieton Subsidises transport onexisting schoolservices for 10 KEEPING ENGAGED knockout inDubbo. Western Sydney to theNSW Aboriginalfootball experiencing financialhardship intheIllawarra and Subsidises group transport for Aboriginalpeople MAKING TRACKS TO THEKNOCKOUT TOTAL Hastings project. work doneandthelessons learntfrom theDriving the their MediumRigidDriver Licence. Itwillbuildonthe Training for upto 75 peopleenablingthem to obtain DRIVING THEFUTUREOFHASTINGS Port Macquarie andWauchope regions. isolated Aboriginalanddisadvantaged peopleinthe then volunteer aminimumof30hoursdrivingfor obtain aBusandCoach Driver Authority. They would Medium RigidDriver Licence, withtheoptionto then Training for upto 25peopleto obtainaLightor DRIVING THEHASTINGS people withmentalillness. people inthePort Macquarie region, focusing on Delivers coordinated bustransport for disadvantaged NEIGHBOURHOOD SUPPORT those oftheirchildren. licence to improve theirown lives and,insomecases, Port Macquarie region to gaintheirprovisional driver Assistance for ten disadvantaged young peopleinthe HASTINGS L2P Grant purpose $120,000 $25,000 $20,000 $15,000 Amount $2,400 $10,000 $180,000 59 6 Appendices Organisation Grant purpose Amount
Tweed Byron Ballina HEADING WEST $5,000 Community Transport Subsidises group transport through two collaborative Community Transport providers for Aboriginal community members to the NSW Aboriginal football knockout in Dubbo. 60 ISLAND ART $22,000
Promotes public transport and more specifically, community transport to the Aboriginal community by establishing a competition that will see two Community Transport buses being wrapped in the winning artwork.
CABBO WEEKENDS $30,000
Coordinated door-to-door, volunteer-driven bus transport to Ballina and to other destinations on the weekends.
MURWILLUMBAH & REGION YOUTH TRANSPORT $95,000
Culturally appropriate and affordable after school and weekend transport to predominantly Aboriginal youth.
TOTAL $152,000 Annual Report 2015-16 Annual Report Warlga Ngurra Women WARLGA NGURRA ESCAPING DOMESTIC $14,000 & Children’s Refuge VIOLENCE TRANSPORT
Taxi vouchers and Opal cards for up to 600 women/ children escaping domestic violence.
Wauchope FLAT OUT KIDS $12,000 Neighbourhood Centre Volunteer-driven bus transport to Wauchope for young Aboriginal people between the ages of five and 12 to participate in school holiday activities.
PORT MACQUARIE SCHOOL HOLIDAY TRANSPORT $40,000
Coordinated, volunteer-driven bus transport for isolated and disadvantaged young people aged between five and 16 years in the greater Port Macquarie region during school holidays.
TOTAL $52,000
Werin Aboriginal GETTING THERE – TRANSPORT FOR YOUNG $15,000 Corporation ABORIGINAL WOMEN
Transport for young Aboriginal women in the Port Macquarie-Hastings Local Government area to enable them to access the services provided by Werin Aboriginal Medical service.
BARUNGA BOUND $10,000
Transport for the Djiyagan Dhanbaan (strong women) Aboriginal women’s dance group from the Port Macquarie region to the Barunga Festival.
TOTAL $25,000 Transport for NSW for Transport • • • partnership viathefollowing programs: Transport for NSW administers community grants in Incorporated Transport Service Bega Valley Community Transport Group Incorporated Bathurst Community BaptistCare NSW &ACT Incorporated Community Transport Bankstown Canterbury Incorporated Activus Transport Transport Access Sydney Community Organisation transport becauseoflocation, timeoftravel, abilityoraffordability. that provides publicpassenger services to peoplewhodonothave access to publicorprivate Transport for NSW onbehalfoftheNSW Government delivers the Program to provide tripsto older, frail, agedpeopleandtheircarers. The Australian Government fundsTransport for NSW viatheCommonwealth HomeSupport admission to residential care. permanent functionaldisability, live intheircommunity andriskpremature orinappropriate Care SupportProgram provides transport for younger people(andtheircarers) that have a Delivered onbehalfoftheNSW DepartmentofFamily andCommunity Services, theCommunity Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram Program TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Community Transport Program $3,229,000 $201,000 $2,792,000 $236,000 Funding $389,000 $66,000 $288,000 $35,000 $532,000 $112,000 $306,000 $114,000 $971,000 $108,000 $772,000 $91,000 $2,222,000 $71,000 $1,915,000 $236,000 $1,640,000 $46,000 $1,512,000 $82,000
61 6 Appendices Organisation Program Funding
Blacktown Community Community Care Support Program $200,000 Transport Incorporated Commonwealth Home Support Program $1,307,000
Community Transport Program $110,000
TOTAL $1,617,000 62 Blue Mountains Aboriginal Community Care Support Program $32,000 Culture & Resource Centre Commonwealth Home Support Program $115,000 Incorporated Community Transport Program $22,000
TOTAL $169,000
Bungree Aboriginal Community Care Support Program $33,000 Association Incorporated Commonwealth Home Support Program $144,000
Community Transport Program $21,000
TOTAL $198,000
Carewest Limited Community Care Support Program $49,000
Commonwealth Home Support Program $107,000
Community Transport Program $31,000
Annual Report 2015-16 Annual Report TOTAL $187,000
Cessnock Community Community Care Support Program $28,000 Transport Inc Commonwealth Home Support Program $285,000
Community Transport Program $213,000
TOTAL $526,000
Clarence Community Community Care Support Program $316,000 Transport Incorporated Commonwealth Home Support Program $1,050,000
Community Transport Program $135,000
TOTAL $1,501,000
Coast And Country Community Care Support Program $219,000 Community Service Commonwealth Home Support Program $1,182,000
Community Transport Program $316,000
TOTAL $1,717,000
Coffs Harbour, Bellingen Community Care Support Program $133,000 & Nambucca Community Commonwealth Home Support Program $1,524,000 Transport Incorporated Community Transport Program $243,000
TOTAL $1,900,000
Community Transport Central Community Care Support Program $596,000 Coast Limited Commonwealth Home Support Program $530,000
Community Transport Program $2,554,000
TOTAL $3,680,000 Transport for NSW for Transport Community Centre Woollahra Holdsworth Street Incorporated Transport Service Hastings Macleay Community Incorporated GREAT Community Transport Services Limited Gandangara Transport Incorporated Far West HACC Services Neighbourcare Incorporated Dungog &District Incorporated Community Wheels Incorporated Community Transport Warren Stephens Limited Community Transport Port Organisation Incorporated Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram Program TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL $280,000 $1,000 $1,631,000 $175,000 $1,264,000 $192,000 $159,000 $48,000 $83,000 $28,000 $771,000 $131,000 $593,000 $47,000 Funding $581,000 $71,000 $401,000 $109,000 $1,701,000 $67,000 $1,575,000 $59,000 $1,551,000 $183,000 $1,202,000 $166,000 $891,000 $87,000 $445,000 $359,000 $400,000 $146,000 $187,000 $67,000 $313,000 $32,000 63 6 Appendices Organisation Program Funding
Hornsby Ku-Ring-Gai Community Care Support Program $46,000 Community Aged Commonwealth Home Support Program $1,300,000
Community Transport Program $13,000
TOTAL $1,359,000 64 Intereach Limited Community Care Support Program $104,000
Commonwealth Home Support Program $450,000
Community Transport Program $150,000
TOTAL $704,000
Inverell HACC Services Community Care Support Program $13,000 Incorporated Commonwealth Home Support Program $371,000
Community Transport Program $51,000
TOTAL $435,000
Kalianna Enterprises Community Care Support Program $256,000 Incorporated Commonwealth Home Support Program $467,000
Community Transport Program $74,000
Annual Report 2015-16 Annual Report TOTAL $797,000
Lake Cargelligo & District Community Care Support Program $11,000 Care for the Aged Association Commonwealth Home Support Program $144,000 Incorporated Community Transport Program $45,000
TOTAL $200,000
Leichhardt Community Community Care Support Program $121,000 Transport Commonwealth Home Support Program $1,126,000
Community Transport Program $98,000
TOTAL $1,345,000
Lower North Shore Community Care Support Program $45,000 Community Transport Commonwealth Home Support Program $912,000 Incorporated Community Transport Program $58,000
TOTAL $1,015,000
Maitland Community Care Community Care Support Program $116,000 Services Incorporated Commonwealth Home Support Program $550,000
Community Transport Program $101,000
TOTAL $767,000
Manly-Warringah Pittwater Community Care Support Program $29,000 Community Transport Commonwealth Home Support Program $1,255,000 Incorporated Community Transport Program $172,000
TOTAL $1,456,000 Transport for NSW for Transport Northside Community Forum Development Council Northern Rivers Social Transport Incorporated Northern Rivers Community Aid Incorporated Northern Illawarra Neighbour Incorporated Neighbour AidService Northern Coalfields Incorporated Flexible Care Services Murrumburrah Harden Services Inc Moree Aged &Disability Mercy Services Incorporated Community Transport Group Manning Valley andArea Organisation Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram Program TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram Community Transport Program TOTAL $37,000 $5,000 $359,000 $73,000 $214,000 $72,000 $2,284,000 $130,000 $1,872,000 $282,000 $1,866,000 $216,000 $1,468,000 $182,000 Funding $464,000 $48,000 $161,000 $255,000 $102,000 $1,684,000 $181,000 $1,196,000 $307,000 $125,000 $31,000 $86,000 $8,000 $350,000 $12,000 $269,000 $69,000 $82,000 $40,000 65 6 Appendices Organisation Program Funding
Ourcare Services Limited Community Care Support Program $59,000
Commonwealth Home Support Program $283,000
Community Transport Program $25,000
TOTAL $367,000 66 Oxley Community Transport Community Care Support Program $50,000 Service Incorporated Commonwealth Home Support Program $646,000
Community Transport Program $185,000
TOTAL $881,000
Parkes & District Community Care Support Program $21,000 Neighbourhood & Community Commonwealth Home Support Program $329,000 Information Centre Inc. Community Transport Program $138,000
TOTAL $488,000
Peppercorn Services Community Care Support Program $158,000 Incorporated Commonwealth Home Support Program $422,000
Community Transport Program $209,000
Annual Report 2015-16 Annual Report TOTAL $789,000
Randwick Waverley Community Care Support Program $134,000 Community Commonwealth Home Support Program $1,352,000
Community Transport Program $26,000
TOTAL $1,512,000
Ryde Hunters Hill Community Community Care Support Program $78,000
Commonwealth Home Support Program $782,000
Community Transport Program $12,000
TOTAL $872,000
Rylstone District Care & Community Care Support Program $30,000 Transport Incorporated Commonwealth Home Support Program $72,000
Community Transport Program $12,000
TOTAL $114,000
South East Neighbourhood Community Care Support Program $52,000 Centre Commonwealth Home Support Program $364,000
Community Transport Program $6,000
TOTAL $422,000
South West Community Community Care Support Program $704,000 Transport Incorporated Commonwealth Home Support Program $3,059,000
Community Transport Program $127,000
TOTAL $3,890,000 Transport for NSW for Transport Wyalong &District Forum Inc Western Sydney Community Transport Western Region Community Service Incorporated Wee Waa Community Care Limited Valmar SupportServices Incorporated Community Transport Tweed, Byron andBallina TRANSLINC Incorporated TransCare Hunter Limited Transport St George Community Incorporated Community Transport Southern Highlands Organisation Incorporated Community Transport Group Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupport Program Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care SupportProgram Program TOTAL Community Transport Program Commonwealth HomeSupportProgram Community Care Support Program Community Transport Program TOTAL Commonwealth HomeSupportProgram Community Care SupportProgram TOTAL $422,000 $77,000 $706,000 $208,000 $363,000 $135,000 $1,812,000 $76,000 $1,620,000 $116,000 $1,211,000 $289,000 $674,000 $248,000 Funding $193,000 $27,000 $154,000 $12,000 $151,000 $23,000 $19,000 $4,000 $290,000 $104,000 $180,000 $6,000 $1,150,000 $263,000 $703,000 $184,000 $2,140,000 $162,000 $1,737,000 $241,000 $648,000 $149,000 67 6 Appendices Research and development • Transport for NSW initiated a NSW Government Planning Data Working Group Transport for NSW’s Bureau of Transport to coordinate data for planning initiatives, Statistics and its Bureau of Freight Statistics developing common assumptions and were merged in 2015-16 and reformed to data sets. facilitate an integrated approach to analytics and • Support was provided to the University of big data. This integration enabled Transport for Technology Sydney’s post graduate Data NSW to deliver the evidence bases and insights Science and Innovation Program. 68 necessary to drive strategic decision making that • Real world challenges for the transport underpins the development and delivery of our system and the concept of a ‘directed transport system. hackathon’ were also embedded into three Major research and development activities UTS post graduate courses. delivered in 2015-16 include: • A crash and health data linkage process was established to provide serious injury data. • The Greater Sydney Metropolitan Area It also included additional data from State Household Travel Survey was completed for Insurance Regulatory Authority (SIRA) and the 19th year. This was the first time data was Lifetime Care claims. collected using Computer Assisted Personal • The Cooperative Intelligent Transport Interviewing, which enhanced survey and Systems (CITS) allows drivers to receive fieldwork methods. safety messages about upcoming hazards • Other data collection initiatives included and potential crashes. The technology shares surveys of fare evasion, peak train loads, information between vehicles and roadside traffic volumes, bus stop usage and infrastructure such as traffic signals. It now customers and pedestrians. covers more than 2,300 km of road in the • In addition to major projects and business- Illawarra and has technology installed in as-usual reporting, about 800 requests to 58 heavy vehicles, two light vehicles and a
Annual Report 2015-16 Annual Report provide data, advice and analysis were met. motorcycle. Over 500 million safety messages • A Public Transport Project Model was collected by the system were assessed by extended and will incorporate big data independent researchers. Results will be such as the Opal System, Department of shared with the wider intelligent transport Planning and Environment forecasts and systems industry. Census zoning. • Mesoscopic traffic modelling was integrated into a traffic modelling tool to provide additional value and supporting information for strategic and project business cases.
Circular Quay Station. Transport for NSW for Transport $2.66 million.Projects andassociated actualcost have beencategorised asfollows: Transport for NSW hired 84consultants in2015-16 oncontracts less than$50,000, for atotal of Transport for NSW expenditure onconsultants totalled $10.63 millionin2015-16. Consultants 2015-16. Total value was $7.97 million. A total of56consultants were contracted by Transport for NSW at avalue greater than$50,000 in Pty LtdPty Deloitte Access Economics LtdPty Corporate Property Solutions Cardno (NSW/ACT) Ltd Pty Intelligence BAE Systems Applied Aurecon Australia Ltd Pty LtdArup Pty Arrb Group Ltd Pty Architectus Group Ltd Pty Category TOTAL Legal Organisational review Environmental services Information technology Economic services Finance andaccounting/tax Category Deloitte Touche Tohmatsu review Organisational Engineering Engineering Engineering technology Information and Engineering Engineering services Management Engineering Category people plan Development of2015-16 strategy landside infrastructure Review ofPort Botany reviews Sydney Metro technical transport strategy Rapid Transit –active Northern BeachBus architect services assurance andprogram System security Electronic Ticketing strategy andplanning extension business South West RailLink study corridor feasibility Lower Hunter freight Highway –Stage 3 analysis onState Risk coding andrisk Rapid Transit Northern BeachesBus Project Number ofproject 84 projects 33 27 13 0 8 3 Actual cost Actual cost ($’000) ($’000) 2,660 1,060 462 100 872 210 126 198 64 99 54 56 92 68 71 0 69 6 Appendices Category Category Project Actual cost ($’000)
Deloitte Touche Tohmatsu Finance and Capital investment 169 accounting assurance policy and framework
Enterprise IT Resources Organisational Enterprise & business 77 70 Pty Ltd review architecture study
Ernst & Young Management Electronic Ticketing 447 services System Accessibility Solutions Strategy
Ernst & Young Management Advisory service to 200 services support the Ticketing and Concession Branch in developing and implementing accessibility management strategy
Ernst & Young Engineering Evaluation on Maldon to 88 Dombarton
Elev8 Pty Ltd Organisational Phase 1 organisational 92 review structure of IT service delivery operating
Annual Report 2015-16 Annual Report model review
Everything Infrastructure Engineering Preliminary 139 Investigation into Fuels Transportation by Rail in NSW
GHD Pty Ltd Environmental Freight Noise 71 Attenuation Program Noise monitoring
GHD Pty Ltd Environmental Environment 96 impact assessment- measurement of brake noise from freight wagons
GHD Pty Ltd Engineering Friction assessment 80 Sydney rail network
Greythorn Pty Ltd Information and Active directory 75 technology architect reform
Independent Pricing & Finance and The 2015 Private Ferry 85 Regulatory Tribunal accounting Services Fare Review
ITWORKS Consulting Pty Ltd Engineering Consulting for the NSW 52 Register of Road Safety Auditor Proposal
Jacobs Group Australia Engineering Brake noise testing 54 Pty Ltd
KPMG Management Consulting services 205 services on long-term capital program Transport for NSW for Transport PricewaterhouseCoopers PricewaterhouseCoopers PricewaterhouseCoopers PricewaterhouseCoopers PricewaterhouseCoopers PricewaterhouseCoopers PricewaterhouseCoopers PricewaterhouseCoopers Phillip Gaffney Consulting Ltd LtdPty Pacific RailEngineering Mott MacDonaldAustralia Services McLean Transit Consulting Litmus Groups Australia L.E.K Consulting KPMG Category PricewaterhouseCoopers
Category technology Information and review Organisational technology Information and review Organisational technology Information and Engineering accounting Finance and technology Information and accounting Finance and Engineering Engineering Engineering services Management technology Information and Engineering accounting Finance and reviews Sydney Metro technical standard phase2 Updating rolling stock Sydney LightRail TDM Strategy for impacts NSW charitiesonOpal Consultancy with services review operating model Contact centre management project Loading zone space support services support: management Capital Program Project action plan Business intelligence implementation support management and through change Concessions Branch of Ticketing and Support theintegration – MST ticketing services and Concession branch Review onTicketing assessment case current state System business Electronic Ticketing transformation Customer channel western regions northern andcentral demand assessment – Containerised cargo selected subcontractors Corporation and review ofCubic Financial assessment assessment the As-Istechnology Consulting services for forecasting Opal fare box revenue Actual cost ($’000) 694 305 294 272 103 136 281 197 90 86 58 92 55 78 61 51 71 6 Appendices Category Category Project Actual cost ($’000)
PwC Strategy (Australia) Engineering Construction 336 Pty Ltd materials supply chain investigation
Quay Consulting Pty Ltd Information and Program architect 110 72 technology services
Rail Planning Services Pty Ltd Engineering Lubrication Strategy 90 Phase 2
Richard Leeder Consulting Pty Information and Technical consultancy 219 Ltd technology services in Electronic Ticketing System Solution and contract management team
RPS Manidis Roberts Pty Ltd Information and Mapping technical 119 technology illustration
Salesforce.com Singapore Pty Information and Develop conceptual 121 Ltd technology design for customer complaints management system
SLR Consulting Australia Environmental Consultancy on Freight 105 Pty Ltd Noise Attenuation Annual Report 2015-16 Annual Report Program
SMEC Australia Pty Ltd Information and Harmonising travel 121 technology demand management
Stone Path Consulting Information and Transport Access 113 technology Program final business case development
Synergy Management Services Engineering Sydney Metro technical 127 Pty Ltd reviews and commercial advice
The Engineering Agency Environmental Freight Noise 220 Pty Ltd Attenuation Program treatment trial
The Trustee for Deloitte Finance and Roads and Maritime 154 accounting Services Fuel Tax Credit Consulting Services
The University of Sydney Engineering Rail Benchmarking 76 Project 2015
Threat Vector X Pty Ltd Information and 2016 NSW Transport 130 technology Tech Summit, business and communication strategy input
UGL Engineering Pty Ltd Environmental Freight Noise 195 Attenuation Program treatment trial
Viendi Consulting Pty Ltd Engineering Victoria Road Bus Rapid 84 Transit Program Transport for NSW for Transport will beusedto fundongoingtransport projects. wasPyrmont, soldfor $21.95 million.Proceeds In 2015-16, aproperty at 108MillerStreet, Government guidelines. functions ordivested inaccordance with to othergovernment agenciesfor approved purposes, theassets are eithertransferred to landnotbeingrequired for operational Act 1988 its functionsunderthe to construct majorprojects inaccordance with Transport for NSW acquires andholdsproperties Land disposal Time for payment ofaccounts accounts Interest paidonoverdue interest onoverdue accounts Number ofpayments for Quarter Target paid ontime($based) Actual percentage accounts paid ontime($’000) Dollar amountofaccounts for payment ($’000) Dollar amountofaccounts due Quarter June March December September Quarter . After completing projects, subject $1,694,399 $763,628 $1,090,939 $1,046,887 $'000 <30 days Transport Administration 0 0 Sept 95% 92.07% $969,420 $1,052,892 Sept $16,179 $16,334 $12,567 $4,362 $'000 <60 days payment ontimeperformance. are beingundertaken to furtherimprove across Transport for NSW andrelated entities NSW Treasury directions. Process improvements ensure accounts are paidinaccordance with Payment ofaccounts iscloselymonitored to Payment ofaccounts Access) Act 2009. under the relating to disposalofproperties are available for approving thedisposal.Alldocuments or business connection to thepersonresponsible No properties were soldto peoplewithafamily 0 0 Dec 95% 96.37% $1,065,929 $1,106,119 Dec $1,660 $699 $'000 <90 days $3,864 $6,194 Government Information (Public $953 $943 $'000 90+ days $2,362 $2,304 0 0 Mar 95% 90.30% $711,958 $788,459 Mar 0 0 Jun 95% 96.00% $1,648,144 $1,716,803 Jun $1,106,119 $1,052,892 $'000 Total $1,716,803 $788,459 73 6 Appendices SMALL BUSINESS SUPPLIERS
Quarter <30 days <60 days <90 days 90+ days Total
$'000 $'000 $'000 $'000 $'000
September $2,551 $10 $0 $0 $2,561
December $2,129 $34 $10 $0 $2,174 74 March $2,986 $59 $29 $20 $3,094
June $3,587 $1 $37 $0 $3,626
Implementation of price These included the following services: determination • A 30 cent increase for Brooklyn, Church Point and Clarence River. The Independent Pricing and Regulatory Tribunal (IPART) determines maximum fares for the • A 10 cent increase for Palm Beach. following services: Released in May 2016, IPART’s final report • Sydney Trains and NSW TrainLink included a large number of recommendations Intercity Services improving fare integration and financial sustainability for the Opal public transport • Metropolitan and outer metropolitan buses network. The NSW Government adopted IPART’s • Rural and regional buses three key recommendations which include: • Sydney Ferries • Stockton Ferry. 1. Introduction of a $2 ‘transfer discount’ for Adult Opal card customers ($1 for Annual Report 2015-16 Annual Report There were no increases to Opal fares or paper concessions) every time they change modes tickets for Sydney Trains, buses, light rail and of transport during a single journey. Sydney Ferries in 2015-16. IPART determined 2. Changing the Opal Travel Reward to provide there would be no changes to maximum fares for for a 50 per cent discount to all journeys rural and regional buses on 1 January 2016. after eight paid journeys have been made in a Transport for NSW establishes maximum fares week. This change strikes a balance between for private ferry and taxi services based on discounted public transport and ensuring a recommendations from IPART. Transport for sustainable transport system. NSW also sets fares for light rail. 3. Increasing the price premium for single trip tickets to approximately 20 per cent over the Based on IPART’s advice, Transport for NSW equivalent Opal card fares. kept maximum taxi fares at 2014-15 levels. The changes were introduced on 5 September There was no change to maximum fares for 2016. The NSW Government also announced that Central Coast, Cronulla and National Park ferries there would be no increases to Opal card fares and Matilda Cruises. until July 2017. This means fares will not have There were no increases to Opal fares or paper increased on trains and ferries since January tickets for the Stockton Ferry. 2015 or on buses and light rail since 2014.
In December 2015, Transport for NSW accepted IPART’s recommended fare changes for private ferry maximum fares. Transport for NSW for Transport will place thetransport andfreight networks increase by 66percent by 2030. This growth 794 milliontonnes; andrail freight isforecast to freight taskisexpected to doubleby 2031 to based domestic parcel delivery. InNSW, the capita income andanincrease ine-commerce- increasing globalpopulations withagreater per to significantlyincrease by 2050, driven by Global demandfor Australian exports isforecast economy isfaring reasonably well. Queensland andWest Australia, theAustralian dramatic decrease inresources investment in producers causedby falling oilprices anda 2015. Despite thedifficulties for resources modestly in2016 following slower growth in The globaleconomy isexpected to grow Economic andotherfactors on budget. so allprojects canbedelivered ontimeand program andneedto bemanagedaccordingly This could impactdelivery oftheinfrastructure materials, plant,engineeringandequipment. exert pressure onresources suchaslabour increase, theinfrastructure program may While construction costs are notlikely to between Chatswood to Sydenham. with itstunnelextensions andeightnew stations Light RailandSydney Metro CityandSouthwest example, WestConnex, Sydney andParramatta projects willbebasedinandaround Sydney. For constraints. Many ofthe‘game changing’ from increasing population androute capacity These projects willaddress thedemandscreated projects especiallyintheroad andrail sectors. There isa strong portfolio ofnew engineering of transport infrastructure andservices. also place demands onthelevel anddistribution construction attracts population growth, butwill Sydney duringtheperiod.New residential new homesexpected to bebuiltinGreater million by 2031, withapproximately 664,000 Sydney’s population isprojected to reach 5.8 under increasing pressure. 2016-17 accounts. and resolved priorto thefinalisation ofthe private busoperators. This willbeconsidered leased from State Transit Authority aswell as in relation to allitsbusfleetassets that are Treasury to consider impairmentimplications Transport for NSW willwork closelywithNSW the busfleetleasedfrom private operators. has implications for thevalue oftheportion management consider whetherthisimpairment Audit Office recommended that during 2016-17, Authority inthe2015-16 financialaccounts. The of theTfNSW busfleetleasedfrom State Transit loss of$179 millionagainst thecarryingvalues Transport for NSW recognised animpairment of leasedbuses. significant matter in relation to theimpairment the year ended30June2016 andraised one opinion ontheStatutory Audit Reports for The Auditor General expressed anunmodified the NSW Auditor General Response to matters raised by quality assurance purposesat acost of$950. of $7,698. Proofreading was alsoemployed for annual report was WCAG Compliant at acost Contractors were employed to ensure TfNSW • • • • • • reports were completed in-house: with thefollowing Transport cluster annual All concept designandinfographics associated Production Cost External AnnualReport Port Authority ofNSW. NSW Trains Sydney Trains RailCorp State Transit Authority Transport for NSW 75 6 Appendices Disclosure of Controlled Entities
The Department of Transport for the purpose of financial reporting had the following controlled entities for which it prepared consolidated financial statements as at 30 June 2016:
Controlled Objectives Operations Performance measures Entity and targets
76 Sydney Deliver safe and Sydney Ferries owns Customer service Ferries reliable Sydney ferry the ferry fleet but objectives, contractual services in an efficient, does not operate ferry obligations and effective and financially services. performance targets responsible manner. relating to contracted ferry service operators are specified in the Ferry Services Contracts.
State Transit State Transit Authority State Transit operates Key performance Authority of works collaboratively as a service provider in measures and targets for NSW with TfNSW to achieve the Transport cluster State Transit Authority are: or exceed all customer managed by Transport • Maintain or improve service objectives, for NSW. reliability of public contractual obligations Operating two transport services – and performance businesses – Sydney measured using on-time targets as specified Buses and Newcastle running measures with in the Sydney Buses and Ferries – targets of 95% of bus Metropolitan and the State Transit carries services run on time.
Annual Report 2015-16 Annual Report Outer Metropolitan Bus more than 200 million Service Contracts. • Improve customer passengers every year. satisfaction with key Government services – measured using Customer Satisfaction ratings for Public Transport modes and roads.
NSW Trains NSW Trains works NSW Trains is a Key performance collaboratively with multi-modal regional measures and targets for TfNSW to achieve or transport delivery NSW Trains are: exceed all customer organisation, dedicated • Maintain or improve service objectives, to intercity and regional reliability of public contractual obligations customers, trading as transport services and performance NSW TrainLink. – measured using targets as specified NSW TrainLink punctuality and on- in the Rail Services provides intercity, time running measures Contracts. regional and interstate with targets of 92% of rail and coach services rail services. for customers travelling • Improve customer longer distances, who satisfaction with key need comfortable and Government services reliable services with – measured using on-board facilities. Customer Satisfaction ratings for Public Transport modes and roads. Transport for NSW for Transport Services Maritime Roads and (Railcorp) Wales New South Corporation Rail Sydney Trains Entity Controlled modes. various transport throughout NSW by people andgoods efficient journeys of that enablesafe and projects andprograms TfNSW to deliver collaboratively with Services works Roads andMaritime in New SouthWales. and rail property assets is owner ofmajorrail RailCorp’s principalrole Contracts. in theRailServices targets asspecified and performance contractual obligations service objectives, exceed allcustomer TfNSW to achieve or collaboratively with Sydney Trains works Objectives improve themovement deliver initiatives to vehicles. We also walking andmotor ferry), cycling and transport (busand including public transport modes, people by various the movement of initiatives to improve Services implements Roads andMaritime operate rail services. stock andbutdoesnot and certain rolling majority ofproperty network, stations, the RailCorp owns therail Waterfall. Macarthur and Berowra, EmuPlains, area, boundedby metropolitan Sydney services across the maintainer ofrail is theoperator and on 1July2013 and commenced operations Sydney Trains Operations infrastructure. accessibility and network, by improving of goodsonthefreight • • Sydney Trains are: measures andtargets for Key performance and targets Performance measures • • • • Maritime Services are: and targets for Roads and Key performance measures the RailServices Contract. operations are specifiedin public subsidiaries’ relating to RailCorp’s performance targets obligations and objectives, contractual Customer service roads. Transport modesand ratings for Public Customer Satisfaction – measured using Government services satisfaction withkey Improve customer rail services. with targets of92% of time runningmeasures punctuality andon- – measured using transport services reliability ofpublic Maintain orimprove across theState. on timeandbudget projects to bedelivered Key Infrastructure rating for roads. Customer Satisfaction – measured using Government services satisfaction withkey Improve customer on time. on key road routes is 90% ofpeaktravel per 100,000 Population. Road Fatalities inNSW 2021- measured using by at least 30%by Reduce road fatalities 77 6 Appendices Controlled Objectives Operations Performance measures Entity and targets
Transport for The objectives of TfNSW has the Key performance NSW Transport for NSW are: following general measures and targets for functions: TfNSW are: • to plan for a transport system that meets • Transport planning • 90% of peak travel on 78 the needs and and policy, including key road routes is on expectations of the for integrated rail time – Measured using public, network, road Journey Time Reliability. • to promote economic network, maritime • Reduce road fatalities development and operations and by at least 30% by 2021 investment, maritime transport – measured using Road • to provide integration and land use Fatalities in NSW per at the decision- strategies for 100,000 Population. making level across metropolitan and • Maintain or improve all public transport regional areas. reliability of public modes, • The administration transport services • to promote greater of the allocation – measured using efficiency in the of public funding punctuality and on-time delivery of transport for the transport running measures with infrastructure sector, including targets of 92% of rail projects, the determination services punctuality, of budgets and • to promote the safe 95% of bus services run programs across and reliable delivery on time, 98.5% of ferry that sector. services run on time, Annual Report 2015-16 Annual Report of public transport and freight services. • The planning, and 90% of light rail oversight and services run on time. delivery of transport • Improve customer infrastructure satisfaction with key in accordance Government services with integrated – measured using transport and land Customer Satisfaction use strategies and ratings for Public available financial Transport modes resources, including and roads. prioritising of • Key infrastructure expenditure and projects to be delivered projects across the on time and on budget transport system. across the State.
Transport The Government of The Transport Not applicable. Service of New South Wales may Secretary exercises, New South employ persons in the on behalf of the Wales Transport Service to Government of New enable the following South Wales, the bodies (and their employer functions public subsidiary of the Government corporations) to in relation to the exercise their functions: staff employed in the Transport Service. • TfNSW • State Transit Authority • Roads and Maritime Services. Transport for NSW for Transport companies as at 30June2016. Transport for NSW hasnosubsidiary Disclosure ofsubsidiaries financial statements. ultimate parent entity, prepares consolidated that theDepartmentofTransport, asthe consolidated financial statements onthebasis to Transport for NSW from preparing NSW Treasury provided anexemption financial statements as at 30June2016. the group, eachentityalsoprepared separate statement provides thefinancial results of services andwhiletheconsolidated financial Each oftheentitiesprovides transport related agencies by theTransport Service; andfees related expenses from otherCluster operating The latter includestherecovery ofemployee $3.4 billionfrom thesaleofgoodsandservices. $10.7 billionofappropriation from Treasury and Total Revenue budgetof$14.6billionincluded accounting standards. subsidies to otherexpenses, to better alignto payments were transferred from grants and the year, $1.1 billionofbudgeted service contract not-for-profit community organisations. During providers, localgovernment authoritiesand billion grants andsubsidiesto transport service Total Expensesof$14billionincluded$9.5 Papers andnottheaudited financial statements. section isextracted from the2016-17 Budget Budget Papers. The financialinformation inthis New SouthWales) are detailedinthe2016-17 Transport for NSW andtheTransport Service of for NSW (includingDepartmentofTransport, The 2015-16 and2016-17 budgetsfor Transport Budget and B-Line. for NSW for Sydney Metro CityandSouthwest relates to Rebuilding NSW grants to Transport 2015-16 revised and2016-17 budgetsprimarily The increase ingrants andcontributions inthe RailCorp. behalf ofothercluster agencies,inparticular received for thedelivery ofcapitalworks on CBD Western Fringe, Sydney. 79 6 Appendices Financial statements
OPERATING STATEMENT
2015–16 2016–17
Budget Budget Budget $000 $000 $000 80 Expenses excluding losses
Operating expenses
– Employee related 1,712,547 1,879,367 1,942,580
– Other operating expenses 2,376,696 2,219,931 2,281,193
Depreciation and amortisation 267,305 310,808 306,212
Grants and subsidies 9,553,259 8,107,513 8,752,071
Finance and costs 97,890 86,597 89,861
Other expenses 25,753 1,109,588 1,141,066
Total expenses excluding losses 14,033,450 13,713,804 14,512,983
Revenue
Appropriation 10,696,357 10,220,180 11,477,595
Annual Report 2015-16 Annual Report Sales of goods and services 3,444,217 3,424,059 3,545,489
Investment revenue 4,784 9,033 6,489
Retained taxes, fees and fines 2,364 2,864 3,417
Grants and contributions 376,944 1,311,941 2,107,756
Acceptance by Crown Entity of employee 29,966 53,372 49,039 benefits and other liabilities
Other revenue – 25,500 –
Total revenue 14,554,632 15,046,949 17,189,785
Gain/(loss) on disposal of non current assets – (2,362) –
Other gains/(losses) – (800) –
Net result 521,182 1,329,983 2,676,802
Note 1: The increase in grants and contributions in the 2015–16 Revised and 2016–17 Budget primarily relates to Rebuilding NSW grants to Transport for NSW for Sydney Metro City and Southwest and B-Line. Transport for NSW for Transport There isnocomparative performance matches business needs. the portfolio isreviewed regularly to ensure it a diversified debtportfolio. The construct of combination ofborrowings inorder to construct Transport for New SouthWales enters into a Liability managementperformance few years. State transferred progressively over thenext hold allthepublictransport assets for the a dedicated asset managerwhichmay eventually Transport Asset HoldingEntity(TAHE). TAHE is RailCorp willprogressively transition to the After balance date events Management Policies (2011). included inSection3.2ofTfNSW’s Treasury Risk (TCorp) managesacross thePublicSector, andis debt portfolios that NSW Treasury Corporation benchmark portfolio. This isthecasefor all debt portfolio equalstheperformance ofthe measurement, astheperformance oftheactual • • The exemptions were: Financial Reporting Code. exemptions from fullcompliance withthe Finance &Audit Act 1983,hasapproved The Treasurer, undersection45EofthePublic Exemptions financial performance oftheDepartment. The exemption doesnotimpactonthe of theirmateriality andgreater transparency. financial position(respectively) onthebasis comprehensive income andthestatement separately disclosedinthestatement of employees’ benefitsare not required to be Maintenance expenses andliabilitiesfor financial statements. the DepartmentofTransport’s consolidated that itscontrolled entitiesare includedin consolidated financial statements onthebasis Transport for NSW isnotrequired to prepare 81 6 Appendices 6.3 Human resources
Management and structure
82 DEPARTMENT OF TRANSPORT
Name Position Qualification
Tim Reardon Secretary Bachelor of Technology (Engineering & Management), Graduate Certificate in Natural Resources, Diploma of Engineering (Civil), Business Management Certificate, AIM Company Directors Diploma, AICD
TRANSPORT FOR NSW
Name Position Qualification
Tim Reardon Secretary Bachelor of Technology (Engineering & Management), Annual Report 2015-16 Annual Report Graduate Certificate in Natural Resources, Diploma of Engineering (Civil), Business Management Certificate, AIM Company Directors Diploma, AICD
Tony Braxton-Smith Deputy Secretary, Master of Business Administration Customer Services
Rodd Staples Project Director Sydney Bachelor of Engineering (Civil), Metro Delivery Office Master of Finance (Business)
Clare Gardiner-Barnes Deputy Secretary, Freight Dip Teach (Primary) Strategy and Planning Grad Dip Arts (Leadership)
Master of Social Welfare Administration and Planning
Peter Regan Deputy Secretary, Finance BComm (Accounting and and Investment Finance), UNSW
Chartered Accountant (Institute of Chartered Accountants Australia)
Fran McPherson Deputy Secretary, People Executive Management Certificate, and Corporate Services FAIM Graduate Studies in Public Sector Management
Andrew Summers Project Director, Sydney BSc (hons) First Class, Electrical Light Rail Development and Electronic Engineering Office Graduate Member of the Australian Institute of Company Directors Transport for NSW for Transport Note 3:Employees inactingarrangements more than90 days are recorded intheapplicable(effective) salary range. Note 2:*IncludesTfNSW Senior Service receiving atotal remuneration package. Note 1:F(Female) andM(Male). Transport Advisory Board. The Transport Secretary is amemberofthe of theTransport Advisory Board inMay 2012. Members’) were first appointed asmembers Brendan Lyon andPaul Forward (‘theCurrent Tim Besley (Chairman), Andrea Staines, and otheradvice, asrequired by theMinister. financing, delivering majortransport projects strategic transport planning,prioritising, advice to theMinister andtheSecretary on The Transport Advisory Board provides expert Transport Advisory Board. Administration Act 1988 is responsible for Part 5ofthe The Minister for Transport andInfrastructure TRANSPORT ADVISORY BOARD TOTAL >$150,001* $150,000 $125,001 – $125,000 $100,001 – $100,000 $75,001 – $75,000 $50,001 – <$50,000 Annual salary John Karaboulis Marg Prendergast Name 333 0 1499 201 175 366 424 F headcount 15–16 Total whichestablishes the 183 1740 551 254 485 265 2 M
Transport 516 3239 752 429 851 689 2 Total Infrastructure andServices Acting DeputySecretary, Coordination Office Coordinator General, CBD Position 354 1446 195 98 376 420 3 F headcount 14–15 Total 207 3 1783 574 199 502 298 M Human resources • • • • • following issues: the reporting period.This includedthe and provided anumberofadvices during The Transport Advisory Board meetsmonthly the previous three years: and contractors/labour hire) comparable with salary information (excluding cadets,scholars The following tableshows theTransport for NSW the increase. projects withinTransport for NSW contributed to (FTE) of3,182.44. Growth incapitally funded which isequivalent to fulltimeequivalent Department ofTransport) increased to 3239 Transport for NSW headcount (inclusive of 3229 769 297 878 718 561 6 Total Newcastle Transport. Point to Point Regulation Northern BeachesBusRapidTransit Innovation Customer Satisfaction 1336 170 62 278 445 376 5 F headcount 13–14 Total Company Directors, AICD Business Administration Graduate Certificate inExecutive Civil Engineering(Cert) Regional Planning Graduate DiplomainUrban& Bachelor ofEconomics Qualification 1662 526 136 379 381 233 7
M 2998 696 198 657 826 609 12 Total 736 118 65 163 257 129 4 F headcount 12–13 Total 948 297 144 202 231 69 5 M 1684 415 209 365 488 198 9 Total 83 6 Appendices The following table shows the Department of Transport (excludes cadets, casuals and contractors/ labour hire) salary information comparable with the previous three years:
Annual salary 15–16 Total 14–15 Total 13–14 Total 12–13 Total headcount headcount headcount headcount
F M Total F M Total F M Total F M Total
84 Unknown 0 0 0 0 0 0 0 0 0 2 6 8 <$50,000 0 0 0 0 0 0 0 1 1 2 1 3
$50,001 – 0 0 0 1 0 1 1 0 1 20 8 28 $75,000
$75,001 – 0 0 0 0 0 0 2 0 2 17 33 50 $100,000
$100,001 – 0 0 0 0 0 0 3 7 10 9 11 20 $125,000
$125,001 – 0 0 0 0 0 0 2 4 6 10 12 22 $150,000
>$150,001* 0 1 1 0 1 1 2 3 5 1 4 5
TOTAL 0 1 1 1 1 2 10 15 25 61 75 136
Note 1: F (Female) and M (Male). Note 2: Headcount and FTE includes Secretary’s position. Note 3: Excludes casuals in Department of Transport (4). Annual Report 2015-16 Annual Report
Transport for NSW’s human resource policy the peak union body (Unions NSW) on matters framework aligns to the Transport values, that potentially impact staff. This includes and modern, streamlined human resource proposed structural and other changes. management approaches. Where appropriate, The consultative approach adopted by Transport consistent policies are developed and applied for NSW accords with the principles contained across the Transport cluster to embed in the Consultative Arrangements: Policy and these practices. Guidelines 2012 issued by Treasury. The major During 2015-16, two corporate policies were focus for union consultation over the year was published: the structural changes implemented under the Transport for NSW Reform Program. • Transport Entry Level Program Policy • Transport Managing Conduct & Senior managers also deal with issues raised by Discipline Policy. unions on behalf of individual staff. The relevant unions are the Public Service Association, the Salaries, wages and allowances moved in Rail, Tram and Bus Union, the Australian Services accordance with the Government’s wages Union and Professionals Australia. policy. Staff employed under the provisions of the Transport for NSW Salaries and Conditions No disputes were notified to the Industrial of Employment Award 2015 received an annual Relations Commission of NSW in relation to increase of 2.5 per cent from 1 July 2015. staffing covered by the Transport for NSW New flexible working arrangements were also Salaries and Conditions of Employment negotiated under the 2015 Award to underpin Award 2015. the travel choices agenda supporting the The combined transport unions lodged a dispute delivery of major transport infrastructure works. with the Industrial Relations Commission relating Transport for NSW communicates with its to the NSW Government’s decision to franchise employees to ensure they are informed on a Newcastle bus and ferry services currently broad range of topics and issues through various operated by the State Transit Authority. channels. In addition, senior management consults with employees and relevant unions and Transport for NSW for Transport Additional statistics for therepresentation anddistribution ofemployees include: outlined inSection4.6ofpage46thisannualreport. groups isreported inaccordance withPublicService Commission reporting requirements. Itis Information abouttherepresentation anddistribution ofTransport for NSW employees indiversity Workforce diversity BUILDING ANACCESSIBLE TRANSPORT NETWORK In 2015-16 thevast majority(99percent) ofplannedactionswere eithercompleted orinprogress. products andfacilities. It continues to helpdeliver highqualitycustomer service through improved transport accessibility, The Plancomprises more than150actionsimpactingallaspectsofTransport for NSW’s operations. customer needsare placed at thecentre ofplanninganddecision-makingon thetransport system. The Transport for Disability InclusionAction Plans Note 1:*This target hasbeenadjusted to alignwiththeaspirational target of1.8%by 2021. the busnetwork Continue to improve theaccessibility of customers interchanges to improve access for all to upgrade railway stations and Progressively undertake works Target work-related adjustment People withadisabilityrequiring People withadisability child was notEnglish People whosefirst languagespoken asa Islanders* Aboriginal People andTorres Strait Women Workforce diversity group NSW DisabilityAction Plan2012-2017 • • Performance • • • • Benchmark/ 57 percent ofSydney Harbourcommuter wharves under construction. are intheplanningordesignphaseand9are of overall patronage. Ninestation upgrades wheelchair accessible. This covers 83.6per cent Trains andNSW Trains (Intercity) networks are 152 stations (49.5 percent) ontheSydney now accessible. metropolitan andouter-metropolitan areas are 78 percent ofallcontracted busesintheSydney Authority fleet)are now accessible. 1900 buses(88percent oftheState Transit 100 percent oflightrail stops are accessible. using essential mobilityaids. All Sydney Ferries’ vessels are accessible to people are underway. were completed andanadditionaleightupgrades Accessible PublicTransport. Two wharfupgrades are now compliant withdisabilitystandards for target 50.0% forms animportantinitiative to ensure that 19.0% 1.8% 1.5% N/A 44.3% 2014 18.7% 0.3% 0.5% 2.1% 44.7% 2015 18.5% 0.8% 0.5% 2.2% 46.2% 1.06% 2016 18.6% 0.5% 2.2% 85 6 Appendices REDUCING TRANSPORT DISADVANTAGE FOR PEOPLE WITH DISABILITY
Target Performance
Provide alternative transport service for Recent reforms to the point-to-point transport people with disability who are unable to industry will increase the availability of Wheelchair access public transport Accessible Taxi (WAT) services to those who need them by: 86 • Reducing to zero the cost of taxi licences for WATs in metropolitan areas (in line with the rest of NSW) • Increasing the WAT driver incentive payment from $7.70 to $15 • Increasing the Taxi Transport Subsidy Scheme cap from $30 to $60 per trip • The WAT interest-free loans scheme has been extended. Applicants can now receive loans of up to $100,000 to cover the full cost of putting a WAT on the road. Loans will be targeted at areas with insufficient supply.
Improve access to transport for people • 43 NSW TrainLink stations in regional NSW are with a disability in rural communities accessible, with four stations in the process of being upgraded. • The Transport Access Program has improved accessibility, safety and amenity at stations in Thirroul, Gosford, Springwood, and Yass Junction.
Annual Report 2015-16 Annual Report • All NSW TrainLink coach services are accessible as are all Oscar, Endeavour, XPT and XPLORER trains.
IMPROVING THE JOURNEY EXPERIENCE OF PEOPLE WITH DISABILITY
Target Performance
Deliver a fully accessible electronic The (optional) free travel Opal card was introduced ticketing system for customers holding a Vision Impaired Person’s Travel Pass. It can be used to open gates automatically at stations and ferry wharves without staff assistance.
Introduce practical measures to improve Smart phone app, Stop Announcer (NSW), is the journey experiences of people with designed for customers with vision impairment and disability or restricted mobility provides audio notifications of stops made along a route as customers approach and arrive at their stop. Transport for NSW for Transport RESTRICTED MOBILITY ENHANCING CUSTOMER INSIGHTANDENGAGEMENT OFPEOPLEWITHDISABILITY OR administration practices, andto progress transport service commitments. information, attend conferences to promote NSW expertise inservice delivery, furtherdevelop public Transport for NSW staff undertake overseas travel to gather vitalinfrastructure andservice delivery Promotion (overseas travel) 70/ 5 1 0 07/07/2 31/07/2015 27/07 to 17/07/2015 15/07 to 11/07/2015 06/07 to Date their journey experiences people through qualitative research on of customers withdisabilityandolder Increase ourinsightinto thetravel needs people withdisability Offer tailored journey planning for Target Timothy Reardon LeGail Bransky Officer Portugal United Kingdom Destination United Kingdom • • • • services: assisting customers withdisabilityto access transport Real-time travel appssuchasabil.ioandMetarove are Performance – – – infrastructure including: with disabilityto assure theaccessibility ofnew User testing hasbeenconducted by people to transport. provide expert guidance onaccess andinclusion and ageingorganisations, metfour timesto comprising representatives from diverse disability The Accessible Transport Advisory Committee, an accessible journeys display. including walking speed,maximumdistance and Metarove hashighlycustomisable features, avoid significantslopesand stairs. their tripwithcomfortable walking distances that abil.io enableslimited mobilitycustomers to plan – – – Tactile hazard perception strips for theGeorge new ferries. Accessibility spaces for theinternal cabinsof West Train Linkproject A prototype station andplatform for theNorth Street pedestrian zone CrossRail Project. and madeasite visitofthe of Transport for London Met withtheCommissioner and inclusive transport. research indelivering accessible showcase oninnovations and the pre-eminent international and TRANSEDLisbon2015, Transport &HealthinLondon, 1st International Conference on Transport for London. conferences andvisited Spoke at two international Purpose 87 6 Appendices Date Officer Destination Purpose
14/07/2015 Fergus Gammie United Kingdom UK Government-to-Government trade mission that included Hong Kong opportunity to:
• Met with Senior Government Rail 88 • Learn how the UK has dealt with transport growth & service improvement • See Hong Kong Mass Transit Rail.
30/08 to Tanya Anchugov United Kingdom Witnessed factory acceptance 31/10/2015 testing for the Cash on System Project.
30/08 to Evelyn Soliven United Kingdom Witnessed factory acceptance 31/10/2015 testing for the Cash on System Project.
26/09 to Ivan Kraytchev United Kingdom Witnessed factory acceptance 09/10/2015 testing for the Cash on System Project.
20/09 to Wayne Harris United Kingdom Witnessed factory acceptance 29/09/2015 testing for the Cash on
Annual Report 2015-16 Annual Report System Project.
14/09 to Marcus Cahill USA Present paper at next generation 15/09/2015 transport conference with Infrastructure NSW.
18/09/2015 Michael Drake Canada Represent Australia at Canadian Safe Boating Council. USA
07/09 to John Wall Qatar Presentation at the Intelligent 16/09/2015 Transport Systems & Road United Arab Safety Summit in Doha, Qatar. Emirates Delivered keynote address at the ITS Summit.
30/10 to Brendan Nugent South Korea Presented at World Road 06/11/2015 Congress (50 per cent paid by Austroads).
22/10/2015 Christopher O’Brien The Netherlands Port mission to The Netherlands.
14/12 to Steve Watson Malaysia Inspected the underslung gantry 16/12/2015 to be used in the Surface and Viaduct Civils contract works for Sydney Metro Northwest.
22/01 to Amit Kumar United Kingdom To undertake a risk assessment 07/02/2016 trip and to present at the USA Transport Ticketing and Passenger Information Global conference in London. Transport for NSW for Transport 20/03/2016 13/03 to 20/03/2016 13/03 to 20/03/2016 13/03 to 20/03/2016 13/03 to 10/04/2016 01/04 to 17/03/2016 14/03 to 07/02/2016 22/01 to Date
Douglas Howe Officer Tim Collins Oliver Fried Tom Gellibrand Rodd Staples Simon Hussey Kelly Miller Hong Kong Malaysia Hong Kong Malaysia Hong Kong Singapore France New Zealand USA United Kingdom Destination Hong Kong Singapore Improve theplanning,design, Rail Project. on theCBDSouthEast Light Rail Vehicles that willbeused Inspect construction ofLight New Zealand Transport. and multiplemeetingswith Attended Austroads meetings for ticketing solutions. determine current best practice Information Globalconference to Ticketing andPassenger Opal. Attendance at Transport future ticketing optionsfor assessments to determine and undertaken solutionrisk future ticketing technologies Chicago Transit Authority for with Transport for London and Undertaking duediligence Purpose global cities. complex metro rail projects in and approaches taken onsimilar identification ofbest practice researching lessons learnt, of Sydney Metro projects by delivery andmanagement Improve theplanning,design, global cities. complex metro rail projects in and approaches taken onsimilar identification ofbest practice researching lessons learnt, of Sydney Metro projects by delivery andmanagement Improve theplanning,design, global cities. complex metro rail projects in and approaches taken onsimilar identification ofbest practice researching lessons learnt, of Sydney Metro projects by delivery andmanagement Improve theplanning,design, global cities. complex metro rail projects in and approaches taken onsimilar identification ofbest practice researching lessons learnt, of Sydney Metro projects by delivery andmanagement 89 6 Appendices Date Officer Destination Purpose
29/03 to David Jehan India Undertake Manufacturing 09/04/2016 Readiness Due Diligence Singapore review on the Sydney Metro train manufacturing facility and increase knowledge of 90 contemporary Metro train solutions.
29/03 to Victor Prados- India Undertake Manufacturing 09/04/2016 Valerio Readiness Due Diligence Singapore review on the Sydney Metro train manufacturing facility and increase knowledge of contemporary Metro train solutions.
16/04 to Rodd Staples France Improve the planning, design, 28/04/2016 delivery and management United Kingdom of Sydney Metro projects by The Netherlands researching lessons learnt, identification of best practice and approaches taken on similar complex metro rail projects in global cities.
16/04 to Tim Parker France Improve the planning, design, Annual Report 2015-16 Annual Report 28/04/2016 delivery and management United Kingdom of Sydney Metro projects by The Netherlands researching lessons learnt, identification of best practice and approaches taken on similar complex metro rail projects in global cities.
16/04 to Oliver Fried France Improve the planning, design, 28/04/2016 delivery and management United Kingdom of Sydney Metro projects by The Netherlands researching lessons learnt, identification of best practice and approaches taken on similar complex metro rail projects in global cities.
16/04 to Tim Collins France Improve the planning, design, 28/04/2016 delivery and management United Kingdom of Sydney Metro projects by The Netherlands researching lessons learnt, identification of best practice and approaches taken on similar complex metro rail projects in global cities.
16/04 to Andrew Bare United Kingdom Improve the planning, design, 28/04/2016 delivery and management Hong Kong of Sydney Metro projects by researching lessons learnt, identification of best practice and approaches taken on similar complex metro rail projects in global cities. Transport for NSW for Transport • • linguistically diverse backgrounds will: to ensure individualsfrom culturally and Transport for NSW hasidentifiedobjectives their implementation. and thesystems andprocesses that support their own Multicultural Implementation Plan Agencies are accountable for developing The ChiefExecutive Officers oftheOperating organisational processes andsystems. and incorporate multicultural principlesinto NSW Government’s multicultural objectives its operating agencieswillrespond to the The Planoutlineshow Transport for NSW and a statutory requirement. Multicultural Policies andServices Plan,whichis team have endorsedandcontinue to supportthe The Transport for NSW Secretary andExecutive Services Program Multicultural Policies and 03/07/2016 27/06 to 30/07/2016 27/06 to 16/05/2016 07/05 to 22/04/2016 21/04 to 28/04/2016 16/04 to Date and information. Enjoy access transport services Confidently usetransport services. Stephen Spacey Officer Warwick Simpson Rick Nabkey Gregory Nott Jacinta Hargan Japan Japan Belgium United Kingdom Hong Kong United Kingdom Destination in society. community services andincrease participation concessions to helpthemaccess socialand languages. They are eligibleto receive transport for asylum seekers isprovided inafurthersix Specific information aboutspecialprovisions Spanish andVietnamese. French, Greek, German,Italian,Japanese, Korean, common community languages:Arabic, Chinese, and usingtheOpalcard in10ofthemost Information ontheOpalwebsite about obtaining achievements are summarisedbelow. significant progress against theseobjectives. Key of transport agencies.We continue to make a multicultural workplace as acore function Transport for NSW iscommitted to cultivating • • development andservice delivery. are integrated withpolicy andprogram Be ableto share views andconcerns which transport service andprogram delivery. communications andcultural sensitivityof Be satisfied withthequalityof demonstration ofkey systems To view testing and Security Conference. European Commission Rail Transport Securityandthe Working Group onLand Participate intheInternational the Transport Info website. implementation ofreal-time in transfer anddirectly support conference for knowledge Mentz UserConference, avendor global cities. complex metro rail projects in and approaches taken onsimilar identification ofbest practice researching lessons learnt, of Sydney Metro projects by delivery andmanagement Improve theplanning,design, Purpose verification phase. as partoftheproject’s system demonstration ofkey systems To view testing and verification phase. as partoftheproject’s system 91 6 Appendices These include: Work Health and Safety • Concession fares for trains, buses, most ferries Transport for NSW launched a three-year Safety and light rail. Strategic Plan in December 2015 to guide • $2.50 daily cap with Gold Senior/Pensioner creation of an improved safety culture. Transport Opal card. for NSW’s Safety Management System supports • Reduced fares on regular local bus services a consistent approach to workplace safety outside the Opal network and all NSW and encourages a proactive and supportive 92 TrainLink Regional services. organisational culture. • $2.50 daily cap with Country Pensioner Due diligence workshops were delivered to Excursion ticket. 107 senior leaders, and a six monthly due • $2.50 daily cap with Regional Excursion diligence forum. They reinforced understanding Daily ticket. of obligations regarding Work Health and Transport for NSW developed ‘First Stop Safety legislation. Transport’ – an online resource supported by the A strong focus remained on worker engagement Transport Info’s 131 500 telephone number that about safety. A Transport for NSW Safety helps people learn how to use public transport. Consultation Forum allowed consultative This might include newly arrived migrants, representatives from across Transport for NSW asylum seekers, resettlement professionals to share ideas and discuss current initiatives. or caseworkers. A link is also hosted on the Transport for NSW and Multicultural NSW Other training included bullying and harassment Settlement Portal. prevention, workplace health and safety induction, a fatigue awareness and management The car driver knowledge test, practice test and e-learning module, an alcohol and other drugs Driver Qualification Handbook are available in awareness e-learning module (addressing 10 community languages and the Road Users’ award requirements and Rail Safety Worker Handbook in 11 languages. Annual Report 2015-16 Annual Report obligations) and ergonomic workstations. We also ran 12 road safety campaigns which Initiatives across the Transport cluster included incorporated culturally and linguistically a Safety Managers Forum and a Health and diverse advertising. Wellbeing Community of Practice program that Various multicultural activities across Transport addressed both mental and physical health. for NSW and its agencies have also been Monthly health and safety performance reports actively pursued. For example, the Secretary were also made to the Transport for NSW and staff attended a Transport cluster Harmony Executive team. Day event in March 2016. The event included staff performances and a presentation by Australia’s Race Discrimination Commissioner, Tim Soutphommasane.
Transport for NSW Work Health and Safety category Count
Number of events reported 81
Total days reported lost due to workplace-related injuries or illness 5
Prosecutions reported 0
Loss Time Injury Frequency Rate 0.39
Prosecutions under the Act 0
Workplace safety inspections 42
Percentage of planned Work Health and Safety consultation 100 per cent peak forum meetings held held April 2016 Transport for NSW for Transport Average total remuneration packages (TRP)ofSeniorService Level (2to 6)is$271,568: Numbers andremuneration ofSeniorExecutives • and procedures: Transport for NSW’s internal reporting policies staff and contractors are aware ofthe Act and following activitiesto ensure Transport for NSW The Secretary hasapproved andundertaken the NSW’s intranet andwebsite. and Procedure are publishedonTransport for Interest Disclosures Internal Reporting Policy was reviewed on11December 2015. The Public Disclosures Internal Reporting Policy inplace. It Transport for NSW has aPublicInterest (PID) Act 1994 InterestPublic Disclosures employee’s performance. were granted following assessment ofthe 2.5 percent increase inremuneration. Increases Senior Service classification. This provided a granted to employees employed intheTransport Remuneration Tribunal determination was The 2015 Statutory andOtherOffices Senior Service Level 6 Senior Service Level 5 Senior Service Level 4 Senior Service Level 3 Senior Service Level 2 Transport SeniorService Level Total Senior Service Level 6 Senior Service Level 5 Senior Service Level 4 Senior Service Level 3 Senior Service Level 2 Transport SeniorService Level of thePIDAct. information onthesignificance andpurpose of Conduct are alsolocated. This includes internal reporting hotlinesandtheCode placed onTransport for NSW’s intranet where Reporting Policy andProcedures have been The PublicInterest Disclosures Internal • • • • • Female NSW staff inall face-to-face training sessions. information andprocedures for Transport for includes PublicInterest Disclosures awareness The Fraud andCorruption Prevention Unit throughout Transport for NSW. and mailbox. These have beendistributed details for the‘Report misconduct’ hotline We’ll supportyou’. Eachcontains contact material withthemessage ‘Report Corruption. Ombudsman andcreated communication Transport for NSW consulted withtheNSW Internal Reporting Policy andProcedure. Transport for NSW Public Interest Disclosures all new starters, refers to thePIDAct andthe e-learning module, whichismandatory for Transport for NSW’s fraud andcorruption NSW Ombudsman. Training was conducted in-houseby the of Nominated Disclosure Officers to 30. Transport for NSW has increased thenumber Reporting Policy andProcedure. of thePublicInterest Disclosures Internal the intranet reminding staff and contractors Transport for NSW publishes news items on 38 25 73 3 5 2 TRP 2014-15 Average 0f $229,048 $354,892 $259,538 $323,104 $438,615 Male 213 40 95 63 10 5 TRP 2015-16 Average of $232,980 $328,963 $382,225 $265,910 $501,395 Total 286 133 45 88 13 7 93 6 Appendices Information requests received by Transport for NSW are as follows:
Information requested Number
Number of public officials who have made a Public Interest Disclosure (PID) to 14 Transport for NSW
Total number of PIDs received 14 94 Total number of PIDs finalised 11
Number of PIDs received by category:
–– Corrupt conduct 12
–– Maladministration 2
–– Serious and substantial waste of public money or local government money 0 (as appropriate)
–– Government information contraventions 0
–– Local government pecuniary interest contraventions 0
Number of PIDs finalised by Transport for NSW
Public interest disclosures made by public officials in performing their day-to-day 1 functions
Public interest disclosures not covered by above that are made under a statutory or 0 other legal obligation Annual Report 2015-16 Annual Report All other public interest disclosures 13
Requirements arising from employment arrangements
Department of Transport and the Transport Service of New South Wales employ staff and provide personnel services to other agencies within the Transport cluster including Transport for NSW. Both entities have complied with NSW TC 15/07. Please refer to the 2015-16 Transport for NSW Annual Report Volume 2 for more information regarding the employment arrangements. Transport for NSW for Transport ADMINISTERED ACTS ANDSUBORDINATE LEGISLATION Minister for Transport andInfrastructure 6.4 Infrastructure) (provisions relating to thepartsofAct administered by theMinister for Transport and Transport Administration Regulation 2012 (Staff) Infrastructure) (provisions relating to thepartsofAct administered by theMinister for Transport and Transport Administration (General) Regulation 2013 so muchoftheAct asrelates to Roads andMaritimeServices) Act except Part 4A,Divisions1to 3,sofar asitrelates to Roads andMaritimeServices, Part 6,and (The Act except thepartsadministered by theMinister for Roads, MaritimeandFreight beingthe Transport Administration Act 198 Railway Construction (Maldonto Port Kembla) Act 1983 Rail Safety (Adoption ofNational Law) Regulation 2012 NSW by theRailSafety National Law) Rail Safety National Law National Regulations 2012 (South Australian regulations adopted for SafetyRail (Adoption of National Law) Act 2012 Passenger Transport Regulation 2014 Passenger Transport Act 2014 Passenger Transport Regulation 2007 Passenger Transport (DrugandAlcohol Testing) Regulation 2010 Passenger Transport Act 1990 Parking Space Levy Regulation 2009 Parking Space Levy Act 2009 National Corporation Rail (Agreement) Act 1991 Civil Aviation (Carriers’ Liability)Act 1967 Minister for Local Government)) (Part 4AandSchedule2,jointlywiththeMinister for Roads, MaritimeandFreight (remainder, the City of Sydney Act 1988 Broken Hillto SouthAustralian Border Railway Agreement Act 1968 Air Transport Regulation 2006 Air Transport Act 1964 Air Navigation Act 1938 Legal
8
95 6 Appendices NEW ACTS AND AMENDMENTS TO ACTS IN THE PORTFOLIO
Statute Law (Miscellaneous Provisions) Act 2015 (2015 No 15)
State Insurance and Care Governance Act 2015 (Act 2015 No 19)(Commencement Proclamation 2015 No 524)
96 Statute Law (Miscellaneous Provisions) Act (No 2) 2015 (No 58) Passenger Transport Act 2014 (No 46)
Commencement Proclamation 2016 No 93)
Transport Administration Amendment (Closure of Railway Line at Newcastle) Act 2015 (2015 No 32)
Transport Administration Amendment (Authority to Close Railway Lines) Act 2016
(2016 No 3)
Fines Amendment Act 2016 (Act 2016 No 13)
(Commencement Proclamation 2016 No276)
Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (2016 No 34)
NEW SUBORDINATE LEGISLATION AND AMENDMENTS TO SUBORDINATE LEGISLATION IN THE PORTFOLIO
Annual Report 2015-16 Annual Report Transport Administration (General) Amendment (Transport Cleaning Services) Regulation 2015 (2015 No 336)
Passenger Transport Amendment (Hire Cars in Rural Areas) Regulation 2015 (2015 No 477)
Transport Administration (General) Amendment (Light Rail) Regulation 2015 (2015 No 546)
Passenger Transport Amendment (Disclosure of Information) Regulation 2015 (2015 No 611)
Passenger Transport Amendment (Authorised Officers) Regulation 2015 (2015 No 638)
Passenger Transport Amendment (Transitional Appointments of Authorised Officers) Regulation 2015 (2015 No 639)
Rail Safety (Adoption of National Law) Amendment (Drug Testing of Oral Fluid Samples) Regulation 2015 (2015 No 737)
Passenger Transport Amendment (Taxis and Hire Cars) Regulation 2015 (2015 No 822)
Passenger Transport Amendment (Passenger Service Contracts) Regulation 2016 (2016 No 103)
Passenger Transport Amendment (Service Contracts Repeal) Regulation 2016 (2016 No 104)
Passenger Transport Amendment (Driver Indemnification) Regulation 2016 (2016 No 166)
Rail Safety National Law National Regulations Variation Regulations 2016 (2016 No 360) (to commence on 01.07.2016)
Rail Safety National Law National Regulations (Fees) Variation Regulations 2016 (2016 No 361) (to commence on 01.07.2016) Transport for NSW for Transport was the3rd Defendant. [2014] NSWSC 1875 inwhichTransport for NSW by theMinister administering Transport for NSW NSWOur Rail IncvState of New SouthWales the Supreme Court ofNew SouthWales in This matter was anappealfrom thejudgmentof [2015] NSWCA 346. Corporation vSave NSW OurRail Incorporated It was inrelation to the Respondent was madeon10November 2015. Wales where Transport for NSW was the4th of Appeal,Supreme Court ofNew South A significantjudicialdecisioninthe Court AND SUBORDINATE LEGISLATION SERVICE USERSINASSOCIATION WITH ACTS AFFECTING THE STATUTORY BODY ORTHE SIGNIFICANT JUDICIALDECISIONS MARITIME ANDFREIGHT ACTS ANDSUBORDINATE LEGISLATION ADMINISTERED BY THEMINISTER FOR ROADS, Minister for Roads, MaritimeandFreight within themeaningofsection99A. would notconstitute theclosure ofarailway line Sydney to Newcastle lineat Wickham Station It found that theproposed termination ofthe lines) ofthe to section99A(Closure anddisposalofrailway The Court ofAppealconsidered issues inrelation Marine Pollution Regulation 2014 Marine Pollution Act 2012 Heavy Vehicle (Vehicle Standards) National Regulation (NSW) Heavy Vehicle (Transitional) National Regulation (NSW) Heavy Vehicle (Mass, DimensionandLoading) National Regulation (NSW) Heavy Vehicle (General) National Regulation (NSW) Heavy Vehicle (Fatigue Management)National Regulation (NSW) Heavy Vehicle National Law (NSW) Heavy Vehicle (Adoption ofNational Law) Regulation 2013 Heavy Vehicle (Adoption of National Law) Act 2013 Driving Instructors Regulation 2009 Driving Instructors Act 1992 Local Government)) (Part 4AandSchedule2,jointlywiththeMinister for Transport (remainder, theMinister for City of Sydney Act 1988 Marine Safety Legislation (Lakes HumeandMulwala) Act 2001 Marine Safety (General) Regulation 2009 Marine Safety Act 1998 Transport Administration Act 1988 Hunter Development Save .
judgment oftheCourt ofAppeal. Court for specialleave to appealagainst the the appealfutile. Ithasalsoappliedto theHigh Newcastle) Amendment (Closure of Railway Lineat enactment ofthe its judgmentandorders onthebasisthat the the Court ofAppealfor theCourt to setaside Save OurRailNSW Incorporated hasappliedto appeal andcross-appeal asargued. cause theCourt to changeitsreasons onthe (on 22October 2015). However that Act didnot (Closure of Railway Lineat Newcastle) Act 2015 of the substantially prepared priorto theenactment The Court commented that itsreasons were to bepaidby Save OurRailNSW Incorporated. Incorporated was dismissed. Costs were ordered set aside. Across-appeal by Save OurRailNSW by theSupreme Court on24 December 2014 was The appealwas allowed. The declaration made Transport Administration Amendment
Act 2015 Transport Administration hadtheeffect ofmaking
97 6 Appendices Maritime Services Act 1935
Management of Waters and Waterside Lands Regulations – NSW
Port Authority – Land Traffic Control Regulations – NSW
Motor Vehicles Taxation Act 1988
Motor Vehicles Taxation Regulation 2008 98 Photo Card Act 2005
Photo Card Regulation 2014
Ports and Maritime Administration Act 1995
Ports and Maritime Administration Regulation 2012
Recreation Vehicles Act 1983
(Parts 4 and 6 (remainder, the Minister for the Environment))
Road Transport Act 2013
Road Rules 2014
Road Transport (Driver Licensing) Regulation 2008
Road Transport (General) Regulation 2013
Road Transport (Mass, Loading and Access) Regulation 2005 (until 01.09.2015 when it was replaced by amendments to the Road Transport (General) Regulation 2013)
Annual Report 2015-16 Annual Report Road Transport (Vehicle Registration) Regulation 2007
Roads Act 1993
(except parts, jointly the Minister for the Environment, parts, the Minister for Local Government, and parts, the Minister of Natural Resources, Lands and Water)
Roads Regulation 2008
Sydney Harbour Tunnel (Private Joint Venture) Act 1987
Tow Truck Industry Act 1998
Tow Truck Industry Regulation 2008
Transport Administration Act 1988
Part 4A, Divisions 1 to 3, so far as it relates to Roads and Maritime Services, Part 6, and so much of the Act as relates to Roads and Maritime Services (remainder, the Minister for Transport and Infrastructure)
Transport Administration (General) Regulation 2013
(provisions relating to the parts of the Act administered by the Minister for Roads, Maritime and Freight)
Transport Administration (Staff) Regulation 2012
(provisions relating to the parts of the Act administered by the Minister for Roads, Maritime and Freight) Transport for NSW for Transport Road Transport (Vehicle Registration) Amendment(Law Revision) Regulation 2015 (2015 No674) Regulatory Reform andOtherLegislative RepealsAct 2015 (2015 No627) Road Transport Legislation Amendment (Release ofStored Photographs) Regulation 2015 (2015 No628) Road Transport (Vehicle Registration) Amendment(Auxiliary Number-Plates) Regulation 2015 Road Transport (General) Amendment(TAFE Commission) Regulation 2015 (2015 No626) Road Transport (General) Amendment(Charles Stuart University) Regulation 2015 (2015 No625) (2015 No624) Road Transport (Driver Licensing) Amendment(Interlock Driver Licences) Regulation 2015 2015 (2015-569) Transport Administration (General) Amendment(WestConnex Delivery Authority) Regulation Road Transport (General) Amendment(Mass, Loading andAccess) Regulation 2015 (2015-449) Ports andMaritimeAdministration Amendment(Wharf Access) Regulation 2015 (2015-447) Heavy Vehicle (Adoption ofNational Law) Amendment(Penalties) Regulation 2015 (2015 No326) Tow Truck Industry Amendment(Fees) Regulation 2015 (2015 No227) Roads Amendment(Penalty Notice Offences) Regulation 2015 (2015 No226) (2015 No225) Road Transport Legislation Amendment(Fees, Penalty Levels andCharges) Regulation 2015 Photo Card Amendment(Fees andPenalty Notices Offences) Regulation 2015 (2015 No222) Marine Safety (General) Amendment(Fees) Regulation 2015 (2015 No221) Management ofWaters andWaterside LandsAmendment(Fees) Regulation 2015 (2015 No220) Driving Instructors Amendment(Fees) Regulation 2015 (2015 No217) THE PORTFOLIO OFTHEMINISTER FOR ROADS, MARITIMEANDFREIGHT NEW SUBORDINATE LEGISLATION ANDAMENDMENTS TO SUBORDINATE LEGISLATION IN (Commencement Proclamation 2016 No276) Fines AmendmentAct 2016 Statute Law (Miscellaneous Provisions) Act (No2)2015 State Revenue Legislation Amendment Act 2015 Crimes Amendment(Off-road Fatal Accidents) Act 2015 Regulatory Reform andOtherLegislative RepealsAct 2015 (Commencement Proclamation 2015 No444) Marine Safety Act 1998 Statute Law (Miscellaneous Provisions) Act 2015 MARITIME ANDFREIGHT NEW ACTS ANDAMENDMENTS TO ACTS INTHEPORTFOLIO OFTHEMINISTER FOR ROADS, Road Amendment(Approved Motor Bike Helmet)Rule 2015 (2015 No752) (2015 No720) Road Transport (General) Amendment (Parking at University ofWestern Sydney) Regulation 2015 (Act 1998No121) (Act 2016 No13) (No65) (2015 No15) (No 58) (No61) (No48) (No48)
99 6 Appendices Road Transport (Driver Licensing) Amendment (Demerit Points for Mobile Phone Offences) Regulation 2015 (2015 No 753)
Heavy Vehicle National Amendment Regulation (2015 No 824)
Road Amendment (Hire Cars) Rule 2015 (2015 No 823)
Statute Law (Miscellaneous Provisions) Act (No 2) 2015 (No 58) 100 Road Transport (Vehicle Registration) Amendment (Vehicle Standards) Regulation 2016 (2016 No 48)
Heavy Vehicle (Adoption of National Law) Amendment (Penalties) Regulation 2016 (2016 No 56)
Road Transport (General) Amendment (Authorised Officers) Regulation 2016 (2016 No 106)
Road Transport Legislation Amendment (Bicycle Riders) Regulation 2016 (2016 No 107)
Heavy Vehicle (General) National Amendment Regulation (2016 No 261)
Fines Amendment Act 2016 (Act 2016 No 13)
(Commencement Proclamation 2016 No 276)
Marine Safety Regulation 2016 (2016 No 308)
(repealed and replaced the Marine Safety (General) Regulation 2009 on 01.07.2016)
Driving Instructors Amendment (Fees) Regulation 2016 (2015 No 335)
(to commence on 01.07.2016)
Annual Report 2015-16 Annual Report Management of Waters and Waterside Lands Amendment (Fees and Classification of Licences) Regulation 2016 (2016 No 307)
(to commence on 01.07.2016)
Photo Card Amendment (Fees and Penalty Notices Offences) Regulation 2016 (2016 No 339)
(to commence on 01.07.2016)
Road Transport Legislation Amendment (Fees, Penalty Levels and Charges) Regulation 2016 (2016 No 345)
(to commence on 01.07.2016)
Roads Amendment (Penalty Notice Offences) Regulation 2016 (2016 No 346)
(to commence on 01.07.2016)
Tow Truck Industry Amendment (Fees) Regulation 2016 (2016 No 348)
(to commence on 01.07.2016)
Heavy Vehicle (Adoption of National Law) Amendment (Penalties) Regulation (No 2) 2016 (2016 No 325)
(to commence on 01.07.2016)
SIGNIFICANT JUDICIAL DECISIONS AFFECTING THE STATUTORY BODY OR THE SERVICE USERS IN ASSOCIATION WITH ACTS AND SUBORDINATE LEGISLATION
There were no significant judicial decisions affecting the statutory body or the service users during the period 2015-16 in association with Acts and Subordinate Legislation administered by the Minister for Roads, Maritime and Freight. Transport for NSW for Transport access to information. The Transport cluster we canbemore proactive andensure greater The Transport cluster alsoactively considers how information aboutcontracts andprojects. ranges from mediareleases to detailed transport projects andinitiatives. Information releases information aboutcurrent andplanned By performing thesefunctions,itactively and freight. procuring transport services, infrastructure program administration, policy, regulation, improving thecustomer experience, planning, of transport services andisresponsible for Transport for NSW provides awiderange REVIEW OFPROACTIVE RELEASE PROGRAM Obligations undertheGIPA Act NUMBER OFAPPLICATIONS BY TYPEOFAPPLICANTANDOUTCOME* was revised. information released by eachtransport agency that meetsquarterly. In2015-16 theperformance established theProactive Release Committee made inrelation to eachsuchdecision. Note 1:*More thanonedecisioncanbemadeinrespect ofaparticularaccess application. Ifso, arecording was Media public (other) Members ofthe representative) by legal (application the public Members of groups or community organisations Not-for-profit business Private sector Parliament Members of granted Access Access in full 24 72 16 15 0 9 8 granted Access Access in part 42 15 11 0 8 3 5 refused Access Access in full 15 0 0 4 5 5 1 Information not held 34 0 6 8 8 5 7 received) refused inpart. in full,and10(53 percent ofthetotal number cent ofthetotal numberreceived) were refused GIPA Act. Ofthoseapplications, nine(47 per was information referred to inSchedule1to the in 2015-16 becausetheinformation requested Transport for NSW refused 19access applications SCHEDULE 1INFORMATION NUMBER OFREFUSEDAPPLICATIONS FOR applications butnotinvalid applications). 217 access applications (includingwithdrawn During theyear, Transport for NSW received NUMBER OFACCESS APPLICATIONS RECEIVED reporting period. reviews by Transport for NSW duringthe information madepublicasafunctionofany There were noreviews andtherefore no Information available already 0 0 0 0 2 1 1 application Refuse to deal with 0 0 9 3 2 2 2 information Refuse to confirm/ whether is held deny 0 0 0 0 0 0 0 Application withdrawn 12 0 3 5 2 1 1 101 6 Appendices NUMBER OF APPLICATIONS BY TYPE OF APPLICATION AND OUTCOME
Access Access Access Information Information Refuse to Refuse to Application granted granted refused not held already deal with confirm/ withdrawn in full in part in full available application deny whether information is held
102 Personal 0 1 0 0 0 0 0 0 information applications*
Access 72 41 15 34 2 9 0 12 applications (other than personal information applications)
Access 0 0 0 0 0 0 0 0 applications that are partly personal information applications and partly other
72 42 15 34 2 9 0 12
Note 1: More than one decision can be made in respect of a particular access application. If so, a recording was
Annual Report 2015-16 Annual Report made in relation to each such decision.
INVALID APPLICATIONS
Reason for invalidity Number of applications
Application does not comply with formal requirements (section 41 of the Act) 22
Application is for excluded information of the agency (section 43 of the Act) 0
Application contravenes restraint order (section 110 of the Act) 0
Total number of invalid applications received 22
Invalid applications that subsequently became valid applications 17 Transport for NSW for Transport MATTERS LISTED INSCHEDULE1OFTHEACT CONCLUSIVE PRESUMPTIONOFOVERRIDING PUBLICINTEREST AGAINST DISCLOSURE: Note 1: TO SECTION 14OFTHEACT OTHER PUBLIC INTEREST CONSIDERATIONS AGAINST DISCLOSURE: MATTERS LISTED INTABLE Note 1: Exempt documentsunderinterstate Freedom ofInformation legislation Secrecy provisions Environment, culture, economy andgeneral matters Business interests ofagenciesandotherpersons Individual rights,judicialprocesses andnatural justice Law enforcement andsecurity Responsible andeffective government Aboriginal andenvironmental heritage Ministerial Code ofConduct Care andprotection ofchildren Adoption Transport safety Documents affecting law enforcement andpublicsafety Excluded information Legal professional privilege Contempt Executive Council information Cabinet information Overriding secrecy laws so, eachsuchconsideration isrecorded (butonlyonce perapplication). so, eachsuchconsideration isrecorded (butonlyonce perapplication). More thanonepublicinterest consideration may applyinrelation to aparticular access application and,if * More thanonepublicinterest consideration may applyinrelation to aparticularaccess application and,if consideration used* Number oftimes occasions when application not Number of successful 20 22 18 0 0 0 0 0 0 0 0 0 0 0 0 0 8 1 1 103 6 Appendices TIMELINESS
Number of applications
Decided within the statutory timeframe (20 days plus any extensions) 163
Decided after 35 days (by agreement with applicant) 21
104 Not decided within time (deemed refusal) 1
Total 185
NUMBER OF APPLICATIONS REVIEWED UNDER PART 5 OF THE ACT (BY TYPE OF REVIEW AND OUTCOME)
Decision Decision Total varied upheld
Internal review 0 4 4
Review by Information Commissioner* 1 2 6
Internal review following recommendation under 0 0 0 section 93 of Act
Review by NCAT 0 1 2
Total 1 8 12
Annual Report 2015-16 Annual Report Note 1: * The Information Commissioner does not have the authority to vary decisions, but can make recommendations to the original decision-maker. The data in this case indicates that a recommendation to vary or uphold the original decision has been made.
APPLICATIONS FOR REVIEW UNDER PART 5 OF THE ACT (BY TYPE OF APPLICANT)
Number of applications for review
Applications by access applicants 12
Applications by persons to whom information the subject of access 0 application relates (see section 54 of the Act)
APPLICATIONS TRANSFERRED TO OTHER AGENCIES UNDER DIVISION 2 OF PART 4 OF THE ACT (BY TYPE OF TRANSFER)
Number of applications transferred
Agency-initiated transfers 12
Applicant-initiated transfers 0 Transport for NSW for Transport • • • The PMPwas updated inMay 2016 andincludes: our website. Management Plan(PMP)whichislocated on (PPIP Act), Transport for NSW hasaPrivacy Personal Information Protection Act 1998 In accordance withsection33ofthe Protection Act 1998 Privacy andPersonal Information • • the Transport cluster operating agenciesto: In thisregard, Transport for NSW alsoworks with • HRIP Acts. with theprivacy principlesinthe PPIPand standard ofinformation aboutcompliance Deliver plansthat provide thehighest of thepublic. achieve thebest possible results for members management ofpersonalinformation to Create greater consistency inthe held by theagency. protection ofpersonalandhealthinformation relevant inrelation to privacy andthe Other matters Transport for NSW considers PPIP Act. regarding internal review underPart 5ofthe Procedures that Transport for NSW adopts practices to peoplewithinTransport for NSW. Communication of(theabove) policiesand 2002 Health Records andInformation Privacy Act with therequirements ofthePIPA Act andthe policies andpractices to ensure we comply Information aboutthedevelopment of (HRIPAct). (PIPPA) Privacy and (NSW) staff understanding ofhow to identifypersonal Commissioner. The event’s focus was to build other key stakeholders, includingthePrivacy with alloperating agency ChiefExecutives and Week 2015, Transport for NSW hosted alunch As anofficialpartnerofPrivacy Awareness internal review decision. and Administrative Tribunal for areview ofthe year. Oneapplicanthasappliedto theNSW Civil All reviews were completed within thefinancial use, access orrelease ofpersonalinformation. applications for review ofconduct relating to the In 2015-16 Transport for NSW received three privacy impactswere published. personal orhealthinformation, andidentifying privacy andcloudcomputing, de-identifying internal reviews. During2015-2016 resources on access oramendpersonalinformation and respond to privacy complaints, requests to guidance to business areas abouthow to cluster-wide privacy resources. These provide operating agenciesto develop andupdate Transport for NSW hasalsoworked withour and opportunities. identified potential privacy risks,challenges current andemerging privacy issues. The forum and consistent approach to responding to foster andpromote acollaborative, innovative A Transport Privacy Forum was alsoheldto information security. emphasis was placed onITprivacy and information and how it should be used. Particular 105 6 Appendices Transport for NSW 18 Lee Street Chippendale NSW 2008 T 02 8202 2702 W transport.nsw.gov.au
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