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BC issue 28.indd 2 02/04/2014 09:53 Contents february/march 2014 Welcome to 26 30 BC magazine.

Much has happened for your Chamber since our last issue appeared. The third annual Edinburgh Chamber Business Awards were held at the Sheraton Grand, and were our biggest and best yet in every way. A big audience enjoyed a glittering event, and the awards themselves were contested by our highest level of entrants. A real celebration of the excellence of our members, and congratulation to all of those who were shortlisted and who were Special Report Andrew Murphy winners on the night. The Chamber has also been “on the move.” Our offices are now 03 Introduction / contents 38 Green Vision feature in George Street, and offer our members high quality space even 04 New lower salt seasonings available 36 Health & safety feature closer to the heart of the city. Both the Awards and our move are to meat processors detailed in the magazine, so please – read all about them. 51 Going international 05 Chamber Move 52 Get with IT/ Be the best In this issue we also look at one of the really big sectors in our 07 TBC city, or any other city, in retail. Edinburgh is a retail success, but 53 In the spotlight there is much more we could do and much more that is being 08 Space Solutions shortlisted for a hat- planned. In the magazine we learn a little about both from trick of awards 55 60 seconds 12|15 Edinburgh Chamber Celebrates Andrew Murphy, a lover of the city who is responsible for all of 59 Getting started the UK retail operations of John Lewis, and we can be reassured Excellence at annual Awards by that business’ confidence in our city, but take heed of Andrew’s 26|29 Special Report 59 New members wise words of caution. 30|31 Inspiring leaders 60 Inspiring connections You can also learn of the challenges and opportunities facing 32 Ask the expert 61 Events and training courses out of town retail operations from Ocean Terminal, look at an extraordinary success in Scotmid, and learn about what 33 Partners in enterprise 62 Movers & shakers Edinburgh College is doing to help the sector get the people it needs to thrive into the future. Enjoy the magazine Join Edinburgh Chamber of Commerce David Birrell Our membership base is truly multi-sector, multi-scale and chief executive multinational. As we develop our geographic reach, we continue to welcome new members who can enjoy exclusive benefits of [email protected] being part of Scotland’s capital city Chamber of Commerce. We would be delighted to share with you the benefits of joining. Contact our dedicated membership team on 0131 221 2999 or e-mail [email protected]

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BC issue 28.indd 3 02/04/2014 09:53 Chambernews New lower salt seasonings available to meat processors By Chris Peace, of their products, we are now working Industry Technical Manager, Scottish Food directly with 37 companies across Scotland. and Drink Federation Under the Programme, companies are Sarah boyd offered free, tailored reformulation advice The Scottish Food and Drink Federation to help them to reduce the energy content (SFDF) is an independent, industry funded (by lowering levels of fat or sugars) and salt takes chair of trade association, representing food and content of their products. drink manufacturers based or operating in Scotland. Improving public health remains a A major recent success of the Programme top priority in 2014 for the food and drink has been our work with four main confederation industry. seasoning companies in the UK: Dalesman, Sarah Boyd, Head of Operations - Bus at Dalziel, Kerry, and Scobie & Junor. Lothian Buses, has been announced as the One strand of activity that is delivering Recognising the demand from butchers Chair of the Confederation of Passenger real results for consumers is the work that for reduced salt ingredients that would Transport Scotland (CPT). companies across the UK are doing to help their finished products to meet Food make their products healthier through Standards Agency Scotland Salt Targets, The trade association, which is recognised recipe reformulation. Many of the larger we have helped these producers to create as the voice of the bus, coach and light rail companies have been reformulating for lower salt seasonings for the butchers they industries in Scotland, has appointed Sarah years, making gradual tweaks to the recipes supply. Hundreds of butchers across Scotland following a successful year in 2013 as vice chair. of existing food and drink products to now have access to reduced salt ingredients reduce calories (through reducing fat or which can help improve the healthiness of In her new role as Chair, Sarah will be involved sugars), cut salt or add nutrients such as fibre. their products which their customers will in liaising with government and other major stakeholders in Scotland’s transport sector Smaller companies in Scotland are reap the benefits of. to help represent the views of current CPT becoming more active in this area and If butchers or food companies in the area members. Issues facing the industry include the SFDF’s Scottish Government (Health) are interested in finding out more about Bus Service Operators Grant and the National funded Reformulation Programme, these lower salt seasonings, please get in Concessionary Travel Scheme with Sarah now in its third year, has made excellent touch. leading local and national discussions on behalf progress over the past 12 months. Since the of transport providers. programme was launched in 2011, many [email protected] small and medium sized food producers http://www.sfdf.org.uk/sfdf/priorities_ Sarah said: “I am delighted to have been have been helped to improve the healthiness reformulation.aspx appointed Chair for CPT Scotland for the coming year and look forward to getting stuck into the role. This is sure to be an interesting year in public transport, especially in Edinburgh. My day job as Head of Operations for bus at Lothian Buses means that I am heavily involved in the quality and delivery of our service across the city. The fact that we are also now involved in integrating with a light rail service in the form of the Edinburgh Tram means I can bring another perspective on transport services. I am looking forward to the opportunity to utilise my experience within the role as well as work with CPT members to help convey their views to transport stakeholders.” Sarah joined Lothian Buses in June last year after eleven years at Stagecoach.

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BC issue 28.indd 4 02/04/2014 09:53 CHAMBER MOVE We are delighted to report that your Chamber has moved even closer to the heart of the city. Our Business Centre is now based at 40 George Street, and we now have even more quality space and facilities for our members. Our email and telephone contact details are as before and we look forward to welcoming even more members to our new home. We are open for business as usual in the new premises at Edinburgh chamber of Commerce, 40 George Street, Edinburgh, EH2 2LE

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BC issue 28.indd 6 02/04/2014 09:53 Capitalview Edinburgh – Bright Retail Future

By Martin Gudaitis, in Edinburgh’s other commercial centres. 2015, with seven restaurants, two cafes and Head of Retail, Montagu-Evans Patisserie Valerie and The Outfit have a seven screen Odeon cinema. Four of the recently opened at Fort Kinnaird and Next restaurants have already been pre-let and we Edinburgh’s retail sector is seeing have extended their lease whilst undertaking will be making more announcements in the strong signs, with positive activity and a comprehensive refurbishment of the very near future. developments both in the city centre and in store, including new double height glazed Looking ahead for the city centre, major the city’s major commercial centres. shopfronts. Debenhams also has plans for development plans for the east end of the a store at Fort Kinnaird. That proposal is George Street remains strong in terms of city centre around the St James Centre currently going through the planning demand and rentals being achieved, but of area, together with the impending opening process. The new store is part of Debenham’s great encouragement is the resurgence of of Apple’s new flagship store, will see a three-store strategy for Edinburgh and is interest in Princes Street. shift east in prime retail pitch – but we designed to complement their existing stores believe the market will find its own level, In recent years, George Street has enjoyed in the city centre and at the commercial new demand will come through and the real prominence as a high quality and niche centre of Ocean Terminal. retail street, with high demand from higher west end will continue to enjoy significant end retailers pushing rental levels along with There is a common belief that when retailers interest and success for both retail and the street’s many additional food and drink open stores which are additional to their leisure use. Princes Street remains a major outlets. town or city centre stores that they will retail destination and a significant tourist somehow place these town or city centre attraction. It will always be the most Interestingly, Princes Street is now viewed stores at risk. In my view, retailers tend not significant part of the Edinburgh retail as recovering from some tougher times to seek to cannibalize their own business. hierarchy. – particularly during the upheaval of the I know Debenhams believe a store at tramworks. That has meant Princes Street is Fort Kinnaird will add to their Edinburgh increasingly seen as offering relatively good presence in a positive way. value, particularly for mainstream retailers. In addition, a significant new leisure In addition, and complementing this, offering will open at Fort Kinnaird in Spring there are encouraging signs of interest

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BC issue 28.indd 7 02/04/2014 09:53 Businessnews Space Solutions shortlisted for a hat-trick of awards

Workplace design Petrojarl, the largest Floating Production our team. It is especially rewarding to have Storage and Offloading (FPSO) operator in been shortlisted for the design and fit-out of experts Space Solutions the North Sea. our new Edinburgh office and I would like to say a big thank you to everyone involved.” are celebrating after The second nomination for the same award receiving a hat-trick is for a project closer to home, the design and Space Solutions, which has offices throughout fit-out of Space Solutions’ new Edinburgh Scotland, London and Oman, is currently of nominations for this office at Lochrin Square. The new office working on projects for Edinburgh Napier year’s prestigious British promotes collaborative working through an University, First State Investments in open plan design, which features a selection of Edinburgh, and has recently been appointed Council for Offices formal and informal settings, including a café as part of the consortium for the new Ayrshire (BCO) Awards. lounge area to promote staff wellbeing. Space College in Kilmarnock. Solution’s designers and architects worked The commercial property experts have closely to create a space which works for both been shortlisted in all three of their award clients and staff, presenting a functional and submissions, including two nominations comfortable experience. for the interior fit out category for separate Space Solutions, which helps businesses get projects. the most from their workspaces, has also been Now in its sixth year, the BCO Scotland shortlisted in the Exterior Build category for Awards are held to celebrate excellence the base build and fit out works for Bibby in office space across the country. Space Offshore’s new headquarters in Aberdeenshire. Solutions has been recognised for its “To have been shortlisted for all three of our innovative interior design services for the award submission is a great honour and is a new UK headquarters in Aberdeen for Teekay real testament to the talent and hard work of Sheraton grand employees prove to be a “hit” Three employees at the Sheraton Grand Murray Scott, Front Office Manager, and David Cochrane, Chief Executive of the Hotel & Spa in Edinburgh have won Abigail Delia Clark, Events Executive, each Hospitality Industry Trust Scotland added: prestigious scholarships at a leading Swiss won a Management Scholarship which “The scholarship applications were of an hotel school, courtesy of the Hospitality is aimed at relatively new managers. This extremely high standard this year and the Industry Trust (HIT) Scotland, which scholarship is set to equip them with the candidates really had to demonstrate their awards scholarships and bursaries to talent latest techniques in hands-on management commitment to the hospitality industry within this sector. and leadership skills to help them progress with a willingness to develop. The Sheraton their career. Grand’s scholars are all superb individuals André Brose, the hotel’s Executive Assistant who have the right attitude and outlook, Tristan Nesbitt, the General Manager at Manager, won an Executive Scholarship and this learning experience should help the Sheraton Grand, said: “I am thrilled at the Ecole hôtelière de Lausanne in them progress to the next level.” Switzerland. This highly sought-after that André, Murray and Abigail have won scholarship is designed for employees, these prestigious scholarships. The Ecole operating at a senior level in a dynamic hôtelière de Lausanne is a world-renowned organisation, who are looking to advance hotel school and they will all benefit their leadership skills. tremendously from this international exposure.”

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BC issue 28.indd 8 02/04/2014 09:53 Special offer from Edinburgh Chamber As an employer, you have your employees’ health Insurance, providing comprehensive cover at a at heart, so how can you ensure they stay fi t and fraction of the cost of Private Medical Insurance. healthy at work? So from things like sight test and glasses, dental As members of Edinburgh Chamber, you have fees and surgical procedures such as cataract access to health cover on the Chamber Primary treatment and hip replacements, you can help Health Plan. keep your staff at their healthy best. Westfi eld Health, offi cial partners of Edinburgh Additional services such as their 24/7 GP phone For more information about the Chamber Plan, Chamber, are proud to be award-winning health line, DoctorLine™, which includes a webcam visit www.westfi eldhealth.com/chamber insurers, providing harder working health cover consultation facility, enables employees to undergo or call 0845 602 1629, for almost a century. a ‘face-to-face’ consultation with a qualifi ed, available 8am to 6pm, Monday to Friday. practising GP from anywhere that has a webcam The Chamber Plan provides health cover that connection. Staff can have a consultation without really works hard for you and your employees. even having to leave their workplace – good news It can be purchased as a standalone product or for employees and their employers, as well as busy together as a package with Hospital Treatment GP surgeries Capital Offer on Broadband Edinburgh SMEs can receive up to £3K for high speed internet connections under the Connected Capital Broadband Voucher Scheme EfficiEnt...fAst...rEliAblE...sAfE As part of the central government’s Connected Capital Programme, the Department for Culture Media and Sport have dedicated £5.5m to a voucher scheme for small and medium businesses. Edinburgh was one of 5 cities to pilot the scheme in August 2013, and thanks to its renowned success, the scheme went live in December 2013. The scheme is delivered locally through Business Gateway. Eligible businesses apply online by consulting with two of our 122 registered suppliers found on our website, and obtaining two quotes that they submit with their application form. Vouchers will be awarded to businesses to help cover the installation costs of connecting to superfast broadband services up to the value of £3,000, with businesses paying the VAT costs and the ongoing subscription. To qualify for a voucher, applicants should be small to medium sized or be a third sector organisation located in the City of For all corporate, Edinburgh Council area, have fewer than 250 employees and a turnover of less than £40m. Further information and an application form can be personal & airport found at www.edinburgh.gov.uk/broadband. transFer Fares: Since going live, the team has been busy promoting the scheme across Edinburgh, so look out for us at various technology events and road www.citycabs.co.uk shows. Of course you can contact us anytime with questions or to speak with someone on the team by calling 0131 529 6644, or emailing Get the City Cabs app on iPhone and Android [email protected] It’s a great incentive that we are encouraging all SMEs in Edinburgh to need a liFt?: take advantage of, as it can really help your business get faster, more reliable internet while allowing you to dedicate your own resources elsewhere. If call 0131 228 1211 you are not sure what service needs your business has, you can contact our suppliers directly online at www.connectionvouchers.co.uk/edinburgh and discuss your needs a carbon neutral company before applying.

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BC issue 28.indd 11 02/04/2014 09:53 Chamberawards

Speaker and MC – Liz McAreavey – Edinburgh Chamber of Commerce 01 Speaker – Alex MacLeod – Edinburgh Chamber of Commerce President 02 Commercial Director Edinburgh Chamber Celebrates Excellence at annual Awards The 3rd annual Edinburgh Chamber of Commercial Director Liz McAreavey hosted “Creative Marketing”, sponsored by co- Commerce Business Awards took place at the evening, introducing guest speakers headline sponsors Vision Events was one of the the Sheraton Grand Hotel and Spa – with a Dr. Jamie Coleman, Managing Director or most contested categories with five nominees glittering night celebrating the excellence of its TechCube and Fraser Doherty, the young (Tress4Scotland, Edinburgh International members. founder of SuperJam, along with Councillor Film Festival, Forth Ports, The Edinburgh Frank Ross who delivered a message of Gang Show and Law at work) and won by The Awards garnered more interest and optimism around the Economic Development Edinburgh International Film Festival. excitement than ever - from the launch event of Edinburgh. at the Filmhouse to a media photo-shoot with Sponsored by Edinburgh Audi, “International a Chamber Awards branded bus courtesy of The first award of the night was “Sustainable Trade” saw Sigma Seven, Global Virtual Lothian Buses. Development”. Nominated in this Skanska Interviews Ltd and Bohemia Design Ltd sponsored category were Lothian Buses, compete, with Sigma Seven, the integrated The theme of the night was ‘Excellence’ with Changeworks Recycling, EcoConnect and mobile work management and field data co-headline sponsors Visions Events dazzling Rabbie’s Small Group Tours. Edinburgh company triumphing. the 260 attendees with a stunning room setting. Chamber President Alex Macleod presented On arrival guests were treated to a drinks “Young Businessperson of the Year” saw Laura Lothian Buses with the award with Chief reception courtesy of Hunter Adams and music Caroll, founder of Prezent, Stevie Chambers , Executive Ian Craig and Steve Johnston, from the Edinburgh Youth Orchestra. Commercial Project Officer at Lothian Buses, Environmental and CSR manager collecting Rebecca Mackenzie Smith , Head of Client the award.

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BC issue 28.indd 12 02/04/2014 09:53 03 Speaker – Dr. Jamie Coleman - Techcube 04 Speaker – Fraser Doherty – SuperJam

05 Speaker – Councillor Frank Ross – Convenor Economy Committee - City of Edinburgh Council

Winner – Lothian Buses – Sustainable Development Award. From Left – Ian Craig, Chief Executive at Lothian Buses - Dr Steve Johnston, Enironmental and CSR manager at Lothian Buses - Alex MacLeod Operations Director at 06 Skanska Scotland

Relations at HeeHaw Digital, Esther Stringer Executive Sue Bruce. The nominees for Best Claymore Security Solutions, The Edinburgh Managing Director at Border Crossing Media Performing Business 1-10 staff were “4G Gang Show and Lothian Buses were all in and Daniel Campbell General Manager at the Scotland (winners) , Location Scotland, Mercat competition, with the Scottish Media Academy Royal Over Seas League all competing, and Tours and Thistle Residence” ; For 11-50 winning out. with Rebecca winning. staff ExecSpace, Law at work, Mearns and Edinburgh Chamber of Commerce Chief Company (winners) and SKYCIG battled it The Chamber introduced the Lifetime Executive David Birrell closed the show by out; and at 51+ staff, saw Edinburgh Airport, Achievement award this year. The Edinburgh presenting Events Executive Sian Downes Edinburgh Castle, the Sheraton Grand Hotel Chamber of Commerce were delighted to with a huge bouquet of flower as thanks for and Spa, Space Solutions and Rabbie’s Small have “Keeper of the Registers” Sheenagh organising the biggest Chamber Awards ever. Groups Tours (winners) compete. Adams present Janice Dickson from Ian Submissions for the 2015 Business Awards will Dickson Travel the award. The final award for the night was sponsored by open in October with the ceremony hosted The Royal College of Surgeons Commercial The “Best Performing Business” categories on February 26th 2015. To discuss sponsorship Enterprises with Commercial Director Paul were sponsored by the City of Edinburgh opportunities contact sian.downes@ Macari presenting “Innovation in Business”. Council, and presented by their Chief edinburghchamber.co.uk/ 0131 221 3194. Entries from the Scottish Media Academy,

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BC issue 28.indd 13 02/04/2014 09:53 Chamberawards

Winner – Janice Dickson for Lifetime Achievement Award. From Left – Janice Dickson at Ian Dickson Travel - Sian Downes, Event Executive at Edinburgh Chamber of Commerce - Sheenagh Adams, Keeper of the Registers for Scotland. 07 Speaker – David Birrell – Chief Executive at 08 the Edinburgh Chamber of Commerce

Winner – Scottish Media Academy for Innovation in Business. From left 09 – Courtnay McLeod, Director of the Scottish Media Academy - Michelle Hunter, Project manager at the Scottish Media Academy Winner – Mearns and co. – Best Performing Business with 11 – 50 10 Staff. From Left – Emma Yule, Head of Communications at Mearns and Company Limited - Catherine Bell, Operations Director at Mearns and Company Limited - Margaret Mearns, Managing Director at Mearns and Company Limited - Graeme Brown, Practice Manager at Mearns and Company Limited. 09

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Winner – Sigma Seven Limited – International Trade. From Left – Manos 11 Korakakis, Technical Project Manager at Sigma Seven Limited – Paul Reid, Managing Director at Sigma Seven Limited. Winner – Rebecca MacKenzie Smith, Head of Client Services at HeeHaw 12 Digital – Young Businessperson of the Year. From left – Audrey McFarlane, Senior Business Director at Westfield Health - Rebecca MacKenzie Smith, Head of Client Services at HeeHaw Digital. Winner – Rabbie’s Trail Burners Limited – Best Performing Business with 51+ 13 staff. From left – Sue Bruce, Chief Executive at The City of Edinburgh Council - Caroline Caskie, Sales manager at Rabbie’s Trail Burners Limited - Councillor Frank Ross, Convenor Economy Committee at The City of Edinburgh Council. Winner – 4G Scotland – Best Performing Business 1-10 staff. From Left – 14 Colin Loveday, Managing Director at 4G Scotland – James Kanter, Business Development Manager at 4G Scotland. Winner – Edinburgh International Film Festival – Creative Marketing. From left 15 – Julianne Reddin, Development Manager at the Edinburgh International Film 15 Festival – Ross Perth, Marketing Manager at the Edinburgh International Film Festival – Julie Grindlay, Hire Office Manager at VisionEvents (UK) Ltd.

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BC issue 28.indd 15 02/04/2014 09:54 Edinburgh EDINBURGH Gang Our Mission: how to make a positive difference in young GANG SHOW S people through their participation in Productions creative arts activities. 2014 Limited King’s Theatre Recognised as the biggest theatrical show Edinburgh Gang Show Productions Limited was Tuesday 18 - Saturday 22 starring young people in the UK Edinburgh Gang registered as a company limited by guarantee at November 2014 Show has a cast of over 250 young people aged Companies House and as a Registered Scottish between 8 and 25 years. Charity in November 2002. Evening performances at 7:00pm with a Saturday Matinee at 2:15pm This long established show follows a fully The increasing costs associated with theatrical balanced and recognised format of variety production and the storage of scenery and Tickets on sale NOW from the King’s theatre set within a modern context with the costumes were seen as impacting on the and Festival Theatre Box Offices youngsters from both Scouting and Girlguiding funding available to local Scouting and movements showcasing their creative talents by Girlguiding and therefore it was agreed that to performing to audiences of over 6,000 people ensure the continuation of Gang Show in the annually at the city’s King’s Theatre. city that an independent company would be more able to source funding and sponsorship EGSPL Involvement in the Show provides our young without affecting the support already being people with the new skills and experience given by local business to the youth and of working as a team and being part of a community organisations. significant project with all the usual demands of milestones, targets and achievement as well as Since 2002 we have grown in stature but still building confidence and self-esteem. have a lot more to bring to the Edinburgh arts and culture scene.

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BC issue 28.indd 16 02/04/2014 09:54 BC issue 28.indd 17 02/04/2014 09:54 To lease or not to lease - that is the question... VEHICLE SUPPLY I FINANCE I MANAGEMENT

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BC issue 28.indd 18 02/04/2014 09:54 To lease or not to lease - that is the question... VEHICLE SUPPLY I FINANCE I MANAGEMENT reek philosopher, Heraclitus, once said: Leasing FAQs: “There is nothing permanent except Do I have to have a business? change.” These wise words were uttered around 500 B.C when modes of transport were No. Personal Contract Hire is readily available for private slightly different to ours. individuals. The way we now buy products and services has Can any vehicle be leased? been transformed over the last few years and this is Yes. Call or email us with your ideal vehicle, or ask for our advice also true of the car industry. Ownership is fast and we can provide a quote. becoming a thing of the past for many business Will the vehicle be brand new? people and why should you pay full price for something you intend to change in a few years? Yes. All vehicles are supplied direct from your chosen manufacturer. It can be daunting changing from traditional buying habits – in this case moving from owning to Can I specify options on the vehicle? leasing your vehicle. There are however many Yes, exactly as you would buying the car new. advantages in doing so, including: Is maintenance included? • fixed cost motoring It’s entirely up to you to decide prior to entering into the • no depreciation to deal with and agreement. We always provide a quote with and without A small selection of our • guaranteed change points maintenance. exclusive offers… Will I have the option to own the car at the end? It is possible, but not in all cases. If you would like this option we plus vat At Camargue, we offer an exclusive vehicle supply VW Polo (range) from £129 can ensure you have it. service for businesses and private individuals (£750 Advance plus vat ) backed up by years of relevant expertise and How many miles per year do I have to do? experience. We explore the whole life costs of We set this based on your estimate at the start and excess VW Passat Diesel Saloon from £216 plus vat commercial or private vehicles to you and your mileage charges in pence per mile will be detailed in your quote. (£1298 Advance plus vat ) business to find the most appropriate and cost You will always know how much is payable if you exceed the effective solution. Our business revolves around estimate. BMW Diesel Saloon from £259 plus vat solving your motoring problems. Thanks to our knowledge, leverage and national coverage we can Can I claim all or some of the VAT back? (£1554 Advance plus vat ) tailor a package to suit you, after establishing Only if you are VAT registered. exactly what you need, providing any make or Range Rover Evoque Pure from £293 plus vat Examples of what we can offer: model of car or commercial vehicle. (£1757 Advance plus vat ) • BMW 4 Series Coupe Diesel 420d M Sport Auto - £355 p.mth Any change can require a leap of faith and here are • BMW 5 Series Diesel Saloon 518d SE Auto - £259 p.mth some of the most frequently asked questions we receive about leasing. • VW CC Diesel Saloon 2.0 TDI CR Bluemotion Tech - £265 p.mth • Audi A4 Diesel Saloon 2.0 TDI 150 S Line - £317 p.mth • Ford Transit 290 L2 Diesel FWD H2 Van TDCI - £275 p.mth • VW Transporter T26 SWB Diesel 2.0 TDI Highline - £225 p.mth FREEPHONE: 0800 678 5911 www.camarguegroup.com MEMBERS’ BENEFIT PARTNER

Aberdeen • Edinburgh • Central • Glasgow

All offers are based on 8,000 miles per annum, 48 month term, six initial rentals up front plus £250 arrangement fee. All figures quoted exclude VAT.

CAMARGUE CAN SUPPLY THE FOLLOWING MARQUES AND MORE:

BC issue 28.indd 19 02/04/2014 09:54 PETER VARDY TAKING CARE OF BUSINESS. CORPORATE SERVICE the new mini. Peter Vardy Edinburgh, as your local BMW dealer and one of If you do manage a fleet of fewer than 50 company cars, the deliver a personal service around whatever your business needs Scotland’s leading car retailers, offer a premium corporate service BMW Business Partnership has been designed specifically for are. Regardless of whether you are looking for one vehicle for to aid the needs of your business users and fleet managers. We you. The full range of BMW vehicles are available to order, offering yourself or fifty for your fleet. I will always take the same care and the new original. aim to offer the perfect solution to your business, no matter your many membership benefits including compelling contract hire rates, professionalism to ensure that we come up with the ideal choice company size or requirements – we can tailor a perfect solution to complimentary Regus Businessword Gold Card, opportunity to for any company car user regardless of size of vehicles or size of * fit. Our team has over 25 years combined in BMW and corporate attend exclusive previews and a dedicated local business manager. fleet. With over 161 BMW group vehicles emitting 160g/km or less FROM £149 A MONTH . experience, who will deliver a personal service looking after your With Peter Vardy Edinburgh, and our dedicated corporate and 70 emit less than 130 g/km meaning that with the tightened every need from start to finish. We always look to meet your budget team you are always in great hands. Robert Simpson, Corporate BIK bandings they are even more effective in managing the cost of guidelines and of course, maximise return on your investment. Sales Manager states “At Peter Vardy our main focus is to business vehicles.” The all new MINI Hatch builds upon the success of its heritage, with the MINI Cooper D providing class-leading performance and efficiency as well as the lowest CO2 emissions of any equivalent model with more than 100hp. All-new three and four-cylinder engines and automatic gearboxes with Auto Start-Stop also mean that two models within the range exceed 80mpg on the combined cycle, while still delivering MINI’s hallmark go-kart handling. A LEAN 68.9 MILES PER GALLONStandard specification includes DAB digital radio, heated mirrors and washer jets, USB audio interface and* keyless go. FROM A MEAN £259 PER MONTH.j 92g/km CO2 j 13% BIK j 80.7mpg The BMW 320d EfficientDynamics Saloon is available for a can-do price of just £259 per month* + VAT with £1,554 deposit until the end of June. You’ll enjoy further savings thanks to fuel consumption of 68.9 miles (combined) and CO2 emissions of 109g/km for BIK of only 16%.To Add find a highout levelmore of or standard arrange specification a test drive visit that includes 16” light alloy wheels, Sport leather steering wheel, bluetooth and parking distance control, the only thing you’llwww.petervardymini.co.uk/about-us be running out of is superlatives.

For more information, or to arrange a test drive† visit www.petervardybmw.co.uk/corporate

Peter Vardy Edinburgh 19 Seafield Road East, Edinburgh EH15 1ED 0131 669 0900 www.petervardybmw.co.uk Official fuel economy figures for the BMW range: Urban 13.8–62.4mpg (20.5–4.4l/100km). Extra Urban 26.2–83.1mpg (10.8–3.4l/100km). Combined 20.3–74.3mpg (13.9–3.8l/100km). CO 2 emissions 325–99g/km. Figures exclude VAT. Based on a 35 month Contract Hire agreement for a BMW 320ED with a deposit of £1,554 plus VAT, a contract mileage of 8,000 miles per annum and an excess mileage charge of 7.8 pence per mile plus VAT. Vehicle condition charges may apply at the end of your agreement. Subject to status and in the UK only (excl. the Channel Islands). Individuals must be 18 or over. A guarantee may be required. The amount of VAT you can reclaim depends on your business VAT status. Rentals may change if VAT rate changes during agreement. Hire provided by BMW Group Corporate Finance. BMW Group Corporate Finance is a trading style of Alphabet (GB) Limited, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF. Offer expires 31 March 2014. †Test drive subject to applicant status and available.

Thethe New new MINI mini. Clubvan. Thethe Driving new original. force behind anyFROM £152small A MONTH business.*.

The all new MINI Hatch builds upon the success of its heritage, with the From £179 MINI Cooper D providing class-leading performance and efficiency as well as the lowest CO2 emissions of any equivalent model with more than 100hp. All-new three and four-cylinder engines and automatic gearboxes with Auto Start-Stop also mean that two models within the range exceed 80mpg on Per Month the combined cycle, while still delivering MINI’s hallmark go-kart handling. ** Standard specification includes DAB digital radio, heated mirrors and Plus VAT & Deposit washer jets, USB audio interface and keyless go.

j 92g/km CO2 j 13% BIK j 80.7mpg

Launched in Autumn 2012, the new MINI Clubman is the perfect mobile To find out more or arrange a test drive visit billboard for small premium companies far and wide. Whatever your trade, www.petervardymini.co.uk/about-us you’ll find the combination of 860 litres of load capacity, flat loading floor, PETER VARDY NEWS 6 lashing pointed and roof rails to be just the job, while strong standard spec Peter Vardy Edinburgh, recently announced on 6 February 2014 that they were now the official vehicle partner with including air-con and DAB radio, proves you can mix business with pleasure. Scottish Rugby on a three year deal. Colleagues from Peter Vardy Edinburgh launched the new venture with members of the Scotland national team and j 103g/km CO2 j £3000 /Yr BIK j 72.4mpg Scottish Rugby’s Director of Commercial Operations, Communications and Public Affairs, Dominic MacKay. McKay said “We’re delighted to have Peter Vardy Edinburgh on board as our most recent addition to our family of blue To find out more or arrange a test drive visit chip sponsors that include RBS, Macron and BT, among others. www.petervardymini.co.uk/about-us “Peter Vardy is a growing business synonymous with success in Scotland. We look forward to working together.”

Dale Smith, Marketing Director at Peter Vardy with Dominic MacKay of SRU Peter Vardy Edinburgh Peter19 Seafield Vardy Road East,Edinburgh Edinburgh EH15 1ED If you are interested in working with Peter Vardy Edinburgh for your corporate needs. Our team would be delighted to receive your enquiry. 0131 468 7373 www.petervardymini.co.uk Contact [email protected] 19 Seafield Road East, Edinburgh EH15 1ED 0131 468 7373 www.petervardymini.co.uk Corporate Sales Manager Robert Simpson 07912 895777 Official fuel economy figures for the MINI Range: Urban 26.4-67.3 mpg (10.7-4.2 l/100km). Extra Urban 44.8-80.7 mpg (6.3-3.5 l/100km). Combined 35.8-74.3 mpg (7.9-3.8 l/100km). CO2 emissions 184-99 g/km. Official*Offer available fuel to businesseconomy users only.figures Based onfor a 47the month, MINI 8,000 Range: mile per annumUrban Contract 26.4-67.3 Hire agreement mpg for (10.7-4.2 a MINI Cooper l/100km). D with a deposit Extra of £894 Urban plus VAT, and44.8-80.7 an excess mileage mpg charge(6.3-3.5 of 5.0 l/100km). pence per mile plusCombined VAT. **Offer available35.8-74.3 to business mpg users (7.9-3.8 only. Figures l/100km). exclude VAT. BasedCO2 onemissions a 47 month, 8,000184-99 miles perg/km. annum Contract Hire agreement for a MINI Clubvan with a deposit of £1074 plus VAT, and an excess mileage charge of 6.0 pence per mile plus VAT. Subject to status and in the UK only (excl. the Channel Islands). Vehicle condition charges may apply at the end of your agreement. Subject to status and in the UK only (excl. the Channel Islands). Individuals must be 18 or over. A guarantee may [email protected] *Offerbe required. available The to amountbusiness of users VAT youonly. can Based reclaim on a depends 35 month, on 8,000 your business mile per VATannum status. Contract Rentals Hire may agreement change if forVAT a rate MINI changes Cooper duringD Hatch agreement. with a deposit Hire of provided £912 plus by VAT,BMW and Group an excessCorporate mileage Finance. charge BMW of Group5.0 pence Corporate per mile Finance plus VAT. is a Offer trading available style of to Alphabet business (GB) users Limited, only Subject Europa to House, status andBartley in the Way, UK Hook, only (excl. Hampshire, the Channel RG27 Islands).9UF. Offer Vehicle expires condition 31 January charges 2014. may apply at the end of your agreement. Subject to status and in the UK only (excl. the Channel Islands). Individuals must be 18 or over. A guarantee may be required. The amount of VAT you can reclaim depends on your business VAT status. Rentals may change if VAT rate changes during agreement. Hire provided by BMW Group Corporate Finance. BMW Or you can call our dealership on 0131 669 0900 or visit us at www.petervardybmw.co.uk Group Corporate Finance is a trading style of Alphabet (GB) Limited, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF. Offer expires 31 March 2014.

BE000481 BMW/MINI Corporate Advert.indd 2-3 18/03/2014 10:38 BC issue 28.indd 20 02/04/2014 09:54 PETER VARDY TAKINGTAKINGTAKING CARE CARECARE OF OFOF BUSINESS. BUSINESS.BUSINESS. CORPORATE SERVICE thethe new new mini. mini. Peter Vardy Edinburgh, as your local BMW dealer and one of If you do manage a fleet of fewer than 50 company cars, the deliver a personal service around whatever your business needs the new mini. Scotland’s leading car retailers, offer a premium corporate service BMW Business Partnership has been designed specifically for are. Regardless of whether you are looking for one vehicle for to aid the needs of your business users and fleet managers. We you. The full range of BMW vehicles are available to order, offering yourself or fifty for your fleet. I will always take the same care and thethe new new original. original. aim to offer the perfect solution to your business, no matter your many membership benefits including compelling contract hire rates, professionalism to ensure that we come up with the ideal choice company size or requirements – we can tailor a perfect solution to complimentary Regus Businessword Gold Card, opportunity to for any company car user regardless of size of vehicles or size of the new original.* * fit. Our team has over 25 years combined in BMW and corporate attend exclusive previews and a dedicated local business manager. fleet. With over 161 BMW group vehicles emitting 160g/km or less FROMFROM £149 £149 A A MONTH MONTH. . experience, who will deliver a personal service looking after your With Peter Vardy Edinburgh, and our dedicated corporate and 70 emit less than 130 g/km meaning that with the tightened * every need from start to finish. We always look to meet your budget team you are always in great hands. Robert Simpson, Corporate BIK bandings they are even more effective in managing the cost of FROM £149 A MONTH . guidelines and of course, maximise return on your investment. Sales Manager states “At Peter Vardy our main focus is to business vehicles.” TheThe all new all new MINI MINI Hatch Hatch builds builds upon upon the thesuccess success of its of heritage, its heritage, with with the the MINIMINI Cooper Cooper D providing D providing class-leading class-leading performance performance and and efficiency efficiency as wellas well The all new MINI Hatch builds upon the success of its heritage, with the as theas thelowest lowest CO2 CO2 emissions emissions of any of anyequivalent equivalent model model with with more more than than 100hp. 100hp. MINI Cooper D providing class-leading performance and efficiency as well All-newAll-new three three and and four-cylinder four-cylinder engines engines and and automatic automatic gearboxes gearboxes with with Auto Auto as the lowest CO2 emissions of any equivalent model with more than 100hp. Start-StopStart-Stop also also mean mean that that two two models models within within the therange range exceed exceed 80mpg 80mpg on on All-new three and four-cylinder engines and automatic gearboxes with Auto the thecombined combined cycle, cycle, while while still stilldelivering delivering MINI’s MINI’s hallmark hallmark go-kart go-kart handling. handling. Start-Stop also mean that two models within the range exceed 80mpg on A LEAN 68.9 MILES PER GALLONStandardStandard specification specification includes includes DAB DABdigital digital radio, radio, heated heated mirrors mirrors and and the combined cycle, while still delivering MINI’s hallmark go-kart handling. washerwasher jets, jets, USB USB audio audio interface interface and and keyless keyless go. go. Standard specification includes DAB digital radio, heated mirrors and washer jets, USB audio interface* and keyless go. FROM A MEAN £259 PER MONTH.j 92g/kmj 92g/km CO2 CO2 j 13% j 13% BIK BIK j 80.7mpg j 80.7mpg The BMW 320d EfficientDynamics Saloon is available for a can-do price of just £259 per month* + VAT with £1,554 deposit untilj 92g/km the end CO2 of June. j 13% You’ll BIK enjoy j 80.7mpg further savings thanks to fuel consumption of 68.9 miles (combined) and CO2 emissions of 109g/km for BIK of only 16%.To Add findTo afind highout outlevelmore moreof or standard arrangeor arrange specification a test a test drive drive visit visit that includes 16” light alloy wheels, Sport leather steering wheel, bluetooth and parking distance control, the only thing you’llwww.petervardymini.co.uk/about-uswww.petervardymini.co.uk/about-us beTo running find out out ofmore is superlatives. or arrange a test drive visit www.petervardymini.co.uk/about-us For more information, or to arrange a test drive† visit www.petervardybmw.co.uk/corporate

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LaunchedLaunched in Autumn in Autumn 2012, 2012, the thenew new MINI MINI Clubman Clubman is the is theperfect perfect mobile mobile To find out more or arrange a test drive visit billboardbillboard for smallfor small premium premium companies companies far andfar and wide. wide. Whatever Whatever your your trade, trade, www.petervardymini.co.uk/about-us Launched in Autumn 2012, the new MINI Clubman is the perfect mobile you’llyou’ll find find the thecombination combination of 860of 860litres litres of load of load capacity, capacity, flat flatloading loading floor, floor, billboard for small premium companies far and wide. Whatever your trade, PETER VARDY NEWS 6 lashing6 lashing pointed pointed and and roof roof rails rails to be to justbe justthe thejob, job, while while strong strong standard standard spec spec you’ll find the combination of 860 litres of load capacity, flat loading floor, Peter Vardy Edinburgh, recently announced on 6 February 2014 that they were now the official vehicle partner with includingincluding air-con air-con and and DAB DAB radio, radio, proves proves you you can canmix mix business business with with pleasure. pleasure. 6 lashing pointed and roof rails to be just the job, while strong standard spec Scottish Rugby on a three year deal. including air-con and DAB radio, proves you can mix business with pleasure. Colleagues from Peter Vardy Edinburgh launched the new venture with members of the Scotland national team and j 103g/kmj 103g/km CO2 CO2 j £3000 j £3000 /Yr /YrBIK BIK j 72.4mpg j 72.4mpg Scottish Rugby’s Director of Commercial Operations, Communications and Public Affairs, Dominic MacKay. j 103g/km CO2 j £3000 /Yr BIK j 72.4mpg McKay said “We’re delighted to have Peter Vardy Edinburgh on board as our most recent addition to our family of blue To findTo find out outmore more or arrangeor arrange a test a test drive drive visit visit chip sponsors that include RBS, Macron and BT, among others. www.petervardymini.co.uk/about-uswww.petervardymini.co.uk/about-usTo find out more or arrange a test drive visit “Peter Vardy is a growing business synonymous with success in Scotland. We look forward to working together.” www.petervardymini.co.uk/about-us

Dale Smith, Marketing Director at Peter Vardy with Dominic MacKay of SRU PeterPeter Vardy Vardy Edinburgh Edinburgh Peter19 19SeafieldPeter Seafield Vardy Road Vardy Road East,Edinburgh East, EdinburghEdinburgh Edinburgh EH15 EH15 1ED 1ED If you are interested in working with Peter Vardy Edinburgh for your corporate needs. Our team would be delighted to receive your enquiry. 01310131 468 468 7373 7373 www.petervardymini.co.uk www.petervardymini.co.uk Contact [email protected] 19 Seafield19 Seafield Road RoadEast, East,Edinburgh Edinburgh EH15 EH151ED 1ED 0131 0131468 7373 468 7373 www.petervardymini.co.uk www.petervardymini.co.uk Corporate Sales Manager Robert Simpson 07912 895777 OfficialOfficial fuel fueleconomy economy figures figures for thefor theMINI MINI Range: Range: Urban Urban 26.4-67.3 26.4-67.3 mpg mpg(10.7-4.2 (10.7-4.2 l/100km). l/100km). Extra Extra Urban Urban 44.8-80.7 44.8-80.7 mpg mpg(6.3-3.5 (6.3-3.5 l/100km). l/100km). Combined Combined 35.8-74.3 35.8-74.3 mpg mpg(7.9-3.8 (7.9-3.8 l/100km). l/100km). CO2 CO2emissions emissions 184-99 184-99 g/km. g/km. Official*Offer*Offer available fuel available to businesseconomy to business users usersonly.figures Basedonly. Based onfor a 47 onthe month, a 47 MINI month, 8,000 Range: 8,000 mile per mile annumUrban per annum Contract 26.4-67.3 Contract Hire agreement Hire agreementmpg for (10.7-4.2 a MINI for a CooperMINI l/100km).Cooper D with D a with deposit a depositExtra of £894 of Urban plus£894 VAT, plus and 44.8-80.7VAT, an and excess an excess mileage mpg mileage charge(6.3-3.5 charge of 5.0 l/100km). ofpence 5.0 pence per mile per plus mileCombined VAT. plus **Offer VAT. **Offer available35.8-74.3 available to business to businessmpg users (7.9-3.8 usersonly. Figuresonly. l/100km). Figures exclude exclude VAT. Based VAT.CO2 Based onemissions a 47 on month, a 47 month, 8,000184-99 8,000 miles milesperg/km. annum per annum Contract Contract Hire agreement Hire agreement for a MINIfor Officiala ClubvanMINI Clubvan with fuel a with deposit economya deposit of £1074 of £1074 plusfigures VAT, plus and VAT, foran and excessthe an excess mileage MINI mileage chargeRange: charge of 6.0 Urban ofpence 6.0 pence per 26.4-67.3 mile per plus mile VAT. plus Subject VAT.mpg Subject to(10.7-4.2 status to status and inl/100km). and the inUK the only UK (excl. only Extra (excl.the Channel theUrban Channel Islands). 44.8-80.7 Islands). Vehicle Vehicle condition mpgcondition charges(6.3-3.5 charges may applyl/100km). may applyat the at end the of Combinedend your of agreement. your agreement. 35.8-74.3 Subject Subject to status tompg status and in(7.9-3.8 and the inUK the only l/100km).UK (excl. only (excl.the Channel the ChannelCO2 Islands). emissionsIslands). Individuals Individuals must184-99 bemust 18 beg/km.or over.18 or Aover. guarantee A guarantee may may [email protected] *Offerbe required. availablebe required. The to amountbusiness The amount of users VAT of youonly. VAT can Basedyou reclaim can on reclaim a depends 35 month, depends on 8,000 your on business yourmile businessper VATannum status. VAT Contract status. Rentals RentalsHire may agreement change may change if forVAT a ifrate MINI VAT changes rateCooper changes duringD Hatch during agreement. with agreement. a deposit Hire of provided Hire £912 provided plus by VAT,BMW by and GroupBMW an Group excessCorporate Corporate mileage Finance. charge Finance. BMW of Group5.0BMW pence Group Corporate per Corporate mile Finance plus Finance VAT. is a Offer trading is a available trading style of style to Alphabet business of Alphabet (GB) users Limited, (GB) only Limited, Subject Europa toEuropa House, status House, andBartley in Bartley the Way, UK Hook, Way,only (excl.Hook, Hampshire, the Hampshire, Channel RG27 Islands).RG279UF. Offer 9UF. Vehicle expiresOffer conditionexpires 31 January 31 charges January 2014. 2014. may apply *Offerat the availableend of your to agreement.business users Subject only. toBased status on and a 47 in month, the UK 8,000only (excl. mile theper Channelannum Contract Islands). Hire Individuals agreement must for be a 18 MINI or over.Cooper A guarantee D with a deposit may be of required. £894 plus The VAT, amount and an of excess VAT you mileage can reclaim charge depends of 5.0 pence on your per business mile plus VAT VAT. status. **Offer Rentals available may to change business if VAT users rate only. changes Figures during exclude agreement. VAT. Based Hire on provided a 47 month, by BMW 8,000 Group miles Corporate per annum Finance. Contract BMW Hire agreement Or you can call our dealership on 0131 669 0900 or visit us at www.petervardybmw.co.uk Group Corporatefor a MINI Finance Clubvan is a withtrading a deposit style of of Alphabet £1074 plus (GB) VAT, Limited, and an Europa excess House, mileage Bartley charge Way, of Hook,6.0 pence Hampshire, per mile RG27plus VAT. 9UF. Subject Offer expires to status 31 and March in the 2014. UK only (excl. the Channel Islands). Vehicle condition charges may apply at the end of your agreement. Subject to status and in the UK only (excl. the Channel Islands). Individuals must be 18 or over. A guarantee may be required. The amount of VAT you can reclaim depends on your business VAT status. Rentals may change if VAT rate changes during agreement. Hire provided by BMW Group Corporate Finance. BMW Group Corporate Finance is a trading style of Alphabet (GB) Limited, Europa House, Bartley Way, Hook, Hampshire, RG27 9UF. Offer expires 31 January 2014.

BE000481 BMW/MINI Corporate Advert.indd 2-3 18/03/2014 10:38 BC issue 28.indd 21 02/04/2014 09:54 ADVERTORIAL

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Extremely passionate about creating the Specialising in travel for business executives, Clients such as Hew Matheson CBE, ultimate customer experience, Edinburgh Edinburgh Executive Carriages also provide, entrepreneur and owner of St Johns Road Executive Carriages Ltd luxurious executive golfi ng trips, wedding cars and sightseeing dental practice in Corstorphine, Gordon chauffeur service ensure that every journey tours. “I get to meet the most interesting Samson, Managing Director of Williams Lea with them is a memorable one. and inspiring people, most of whom live (part of the DHL Group) and Colette Grant their lives in and out of airports, travelling of Grant Property are among a long list of Paul Scott, Director states “I knew there all over for the world for business, what is clients of CEO’s, Chairman and Directors. were many chauffeur companies, but I could really important to them is that they can be see there was an opening in the market for Reliability, Punctuality, Immaculate guaranteed to have a friendly face waiting a company that could provide a superior appearance, courteous and impeccable for them when they step of the plane to take service”. Truly passionate about his company, manners are all qualities that are essential if them home to their families. A lot of our he lives and breathes it. “I wanted my you wish to work for Edinburgh Executive clients also use our services to look after their company to be a success for my three girls Carriages. “No matter how large my own clients, they put their trust and faith in (aged 3,2 and 7 months). I wanted them company grows I will always keep a hands on us and it is essential that we never let them to have a father they could be proud of and approach to ensure that our high standards down.” create a family business”. are maintained. I think I must have one of

22 BC April/May 2014 April/May 2014 BC 23

BC issue 28.indd 22 02/04/2014 09:54 the best jobs in the world, getting to drive think of them crying for me. Mornings were that I have cancer and it turns out not to be. luxury cars, meeting such interesting people the worst, the thoughts that went through my It still worries me that it could come back, and travelling. I can’t wait to get up in the head when I just woke up and wished it had but I guess everyone that has gone through morning to see what journeys I have ahead of been a bad dream. something like this will have the same fears. me that day.” The worry as with any cancer was of it I had set the foundations of the business, It could all have been such a different story, spreading, and scans revealed not long before doing chauffeuring work for a few years as Paul was diagnosed with having a Sarcoma my operation that it hadn’t, so hope started before 2013, building up clients by reputation, (a rare form of cancer) in 2012 after a biopsy that I was going to be alright. It was so rare, but after what happened it gave me the push revealed that a lump in his side was cancerous. no one could really tell me what was going I needed to take the business to the next level It took a while to get diagnosed as it was so on. It took what seemed an eternity for the and within a few weeks of the operation we rare, but when it was diagnosed, it was a huge operation as the medical staff did not know had created a website. One of my existing shock. My own beloved father had died a few what they were dealing with. I attended three clients, a highly experienced Chief Executive years before of throat cancer after a long battle, hospitals and all staff were amazing, however in the corporate world approached me leaving my dear mother after a marriage of 50 there was one doctor and his personal assistant to become a silent partner. We made the years, but I never thought I would be leaving that would call myself or my wife and update company into a limited company and have my own wife at such an early age. I was only us as best they could. You can’t underestimate never looked back. 41. We had not long had our second little girl how important people like this are at such a My heart goes out to anyone in a similar and I used to watch them in their beds whilst time and we are both very grateful for all their situation who has children, I was one of the they slept peacefully wondering if I would be support. lucky ones, but I know there are sadly many able to see them grow up, see them getting who are not as lucky. Something changed in married and living their lives. I had looked me after this, I have such a determination to after them both since they were three months succeed and really make something of my life, old, whilst my wife went to work. This had especially for my family. You only get one life given me such a very special bond with them, and I really treasure every day I have on this they were my life, and I just couldn’t bear earth. A few months after my operation, we the thought of never seeing them again, or found out we were having our third little girl, being there to protect and look after them. which was a complete surprise to us. At one It was not the fear of dying that was so hard, stage I thought I would never see my girls it was the fear of leaving them. I had many grow up and now I have another little bundle dark days ahead, it unfortunately opened my of joy. I don’t wish to give anyone false hope, eyes to what thousands of people have to go but sometimes when all odds seem against through every day. Unfortunately, everyone you, things can change for the better”. these days know someone with cancer, but I never had any idea of the full impact cancer Edinburgh Executive Carriages continues had until I was diagnosed. I used to physically to grow and with the Ryder Cup and shake with fear. It was a horrible, horrible Commonwealth Games it is proving to be a Paul Scott time. Every time I looked at my two little girls very busy year. “I won’t stop until we are the the tears would well up in my eyes. How largest in Scotland whilst still being the best.” The best news of all came after the operation could I leave them, one was only two and the that amazingly it was not cancerous. It was other was only months old. They were always www.edinburghexecutivecarriages.co.uk hard to get my head around it, it still is. I looking for me if I was out, how would they [email protected] have a piece of paper at home that tells me be if I never came home. I couldn’t bear to “No matter how large my company grows I will always keep a hands on approach to ensure that our high standards are maintained. I think I must have one of the best jobs in the world, getting to drive luxury cars, meeting such interesting people and travelling. I can’t wait to get up in the morning to see what journeys I have ahead of me that day.”

April/May 2014 BC 23

BC issue 28.indd 23 02/04/2014 09:54 ADVERTORIAL At the Heart of Any Company is its Corporate Culture

A fi rm’s culture helps it retain the best marketplace talent, anchors its values and positions it as a place employees actually want to work. Despite the critical role it plays in a fi rm’s success, too many companies still fail to recognise corporate culture as competitive business strategy.

And as the economy recovers fi rms can’t that’s tempting them away. It’s the fl exibility afford not to. and corporate cultures on offer which are Hunter100 is a service designed by motivating them to make the move. All Hunter Adams for companies of up Regained Confi dence sectors are affected, including fi nancial, to 100 people. HR isn’t a luxury. technology, oil and gas and the legal. During the economic downturn, industries It’s a strategic business tool all everywhere tightened fi nancial belts. A In fact, fi nancial incentives are no longer companies deserve. During April by-product of the economy’s most crippling enough. According to ‘The Future of Work’ and May, Hunter100 is offering 100 phase to date was staff retention. The market report released by UK Commission for wasn’t healthy enough to support job creation. free minutes with one of its experts Employment and Skills (UKCES) at the to chat through your recruitment Disgruntled employees stayed put simply beginning of the month, fl exible working and process, people challenges or because there was nowhere else to go. virtual workforces will become standard by improving team performance. But the tides are changing. 2030 through technological advancements. Contact the team on As the fi nancial market steadily recovers Research carried out by CensusWide agrees. 0131 30 60 100 so has workforce confi dence. Employees, It found young workers would rather earn less or visit www.hunteradams.co.uk who felt trapped by stunted job creation, to have more fl exibility in their working lives. now have options. And it’s not the money

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BC issue 28.indd 24 02/04/2014 09:54 Bigger pay packets stop short of offering the culture but it also produces tangible benefits for work/life balance the emerging workforce the businesses, like retention. craves. Employees are less willing to put in Staff turnover can have a crippling financial relentless overtime at the expense of their effect. Some bodies, including the CIPD, personal life. estimate it can cost 2.5 times a base salary. They want somewhere flexible with a stellar By investing in HR upfront, you can save corporate culture. thousands in recruitment costs and improve culture at the same time. This is where HR comes in.

Location versus Function Corporate Culture Engagement is just one part of the corporate The first port of call is debunking what culture engagement. Creating a flexible corporate culture is. atmosphere also plays a vital role. Employees Corporate culture is driven from the top – are increasingly recognising work as a function created by strong leaders who make their mark rather than just a set location they must go each in the business community. It’s about creating a day and they’re actively seeking out employers place where your employees don’t have to take who think the same. a sharp breath in just walk through the office Flexible working doesn’t need to be a free-for- door each day. all. It can also make good business sense for the It’s about valuing and actively engaging with employer. Something like a nine day fortnight, staff. It can’t be created through a standard where employees work an extra hour every survey and should never be turned on and off day to get each other Friday off can decrease Managing Director, Dean as and when its suits the leadership team. It overtime, doesn’t cost much to implement Hunter, an established figure in and can have a significant impact on employee must anchor decision making, steer business the Scottish human resources satisfaction and retention. direction and set company standards. community, founded Hunter A company’s culture determines the experience And as of April 6th this year a new flexible Adams in June 2011. Hunter your staff and clients have working with you. working regime, included in the Children and Adams is an HR and business Families Bill, is expected to come into effect. When companies have a great corporate consultancy with bases in cultures they have also the best kind of brand Under the changes, the right to request flexible Edinburgh, Aberdeen and ambassadors – their employees. working will be extended to all employees with Glasgow. Hunter Adams is 26 weeks’ service, rather than being limited to a business catalyst, providing It’s the conversations at the pub and personal carers, parents of children aged under 17 or if commercial, no nonsense endorsements your employees give which disabled under 18. HR, employee engagement persuade industry sparks to join a team – more so than any recruitment ad. So why not get ahead of the curve? strategies, project-specific consultants and outsourced HR But here’s the catch; a good corporate culture teams. Its impressive portfolio All Companies Deserve Great HR takes years to create but just second to destroy. includes energy, marine, Ultimately, HR is a strategic business tool HR plays a vital role in creating it and recruitment and third sector firms can deploy to gain a competitive edge protecting it. clients. in the marketplace. By creating an attractive corporate culture firms can successfully recruit, Engagement is More Than a Piece of Paper retain and thrive. HR is more than standard documentation. You don’t need to be an industry heavyweight We carry out face-to-face focus groups, to have access to it. SME companies need asking the killer questions about satisfaction quality HR just as much as any FTSE100 levels, progression, development and office company. atmosphere. We feed this information back to the management team, discuss what needs All companies of all sizes and in all sectors to be changed and make commitments to the deserve great HR. We can help you get there. workforce. We follow-up at an agreed date Ultimately, Hunter Adams helps companies reviewing how the company performed against attract, develop, manage and retain their its commitments, so employees understand workforces. the focus groups weren’t a futile exercise but instead a real management priority. This approach has reduced staff turnover from 60% to next to nothing for clients. Strategic engagement not only improves corporate

August/September 2010 BC 25

BC issue 28.indd 25 02/04/2014 09:54 Specialreport

Inspiring Edinburgh Retail The retail sector is constantly undergoing “We are very much a company that serves Stephen believes that the buy local campaign tough challenges with even some of the communities so it makes sense for us to use is working partly because customers are multinational chains experiencing difficulties. community-based suppliers. becoming much more discerning in their shopping habits. But in a world of mass-produced goods and “There are also local differences to consider. A large supermarkets, one thing is becoming ever morning roll is different in different places; in He said: “I think that one of the things that clearer; that the buy local campaign is having a some places it means something softer, in others helped was events like the horsemeat scandal growing resonance with customers. its baked crispier and using local producers last year. allows us to respond to that. That is certainly the case in the stores run by “Suddenly, it became more important for Scotmid Co-operative, whose Bakery and “Buying local makes a lot of sense. Take people to know what was in their food and Local Sourcing Manager Stephen Brown Edinburgh, yes there are other haggis producers where it had come from. They want to know has been responsible for setting up new but Macsweens are the name that everyone that their product is safe to eat.” partnerships with local suppliers, providing knows so it makes sense for us to use them.” However, all this does not mean that price food and drink offerings that vary from area counts for nothing. Stephen said: “It’s a balance. to area. He has been managing a major project that has already added more than 100 local bakeries to its supply chain, including Stephen’s the Bakers of Dunfermline, The Breadwinner Bakery from Edinburgh, and Asher’s from Nairn, as well as other local producers including butchers. Stephen said: “We have always used local suppliers but we have stepped it up recently. From our point of view, it makes sense for lots of reasons, not least because customers expect to see us using local products. “As long as it is produced in Scotland, people see it as local and believe that it tastes better while also allowing them to support local companies.

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BC issue 28.indd 26 02/04/2014 09:54 People will pay extra for something locally produced but not that much, not unless it is something that they regard as a luxury which they do not buy that often, and we have to take account of that.” However, the success of the campaign has encouraged the company to keep developing the idea. Stephen said: “We are always looking to expand the number of local suppliers we Retail 2014 No Pain no Gain use. An example is the growing number of Dennis Jones, microbreweries that have sprung up. It is not Centre Manager, Ocean Terminal something we have really looked at yet but we plan to.” I suppose the old adage “nothing is for Terminal is entirely devoted to leisure * The local approach received acknowledgment certain except change “, applies to the rough uses. Vue cinemas, Royal Yacht Britannia, when the Scotmid Barnton store in Edinburgh and tumble of the current retail market. Wagamama, Frankie and Benny’s, Pizza recently scooped two prestigious awards at the Overall the retail market is confronted Express, Handmade Burger, Bella Italia, 2014 Convenience Retail Awards. with unprecedented change. The global Maddies and Marks Playtown, Pure Spa, and economic recession, natural competition Pure Gym all layer nicely on top of the two The store was crowned the Best Multiple between retailers, and technological leaps, layers of retail and services on ground and Convenience Store in the UK and picked up a are combining to reshape the nature of first floor. second award for the Best Use of Technology. retailing and customer shopping behaviour Another positive side effect of the highly in ways that would have been hard to Scotmid Barnton was recognised by the judges competitive environment is the total removal imagine just a few years ago. The closings for its outstanding service, local supplier product of any complacency in filling units in and administrations are not just caused by range, customer facilities, fresh and local produce, shopping centres and an accompanying sense the quantum jumps in online retail options. and the design and layout of the store. The store of urgency to find new and unique tenants. They are also an inevitable byproduct of was also praised for its engagement with the Fostering and helping fledging start ups and market saturation and an element of chain local community. new entrepreneurs is an important aspect stores cannibalizing sales by squeezing in of letting strategies. More opportunities are The Barnton store won the Best Use of more units into tight markets. Technology award for its interactive customer available to allow short term and flexible touchscreen, which is used to communicate with However, this period of change is just leases to give new businesses the environment shoppers. Customers can use the touchscreen another natural evolutionary step that sooner to grow and develop. Hosting events with to find out about community events, news and or later all industries face. While there are organizations like Entrepreneurial Spark and special offers. The interactive screen can also be high levels of vacant space at the moment in Business Gateway help showcase fresh ideas used to give feedback to staff and find out about shopping centres and high streets there are and products. Pop Up shops, events, and Scotmid’s work with local suppliers, as well as also new uses and concepts shifting into the exhibitions help add a new and unexpected charity and community activities. mix. Within shopping centres different non variety and vibrancy to the shopping retail uses and services are blending in and experience. Scotmid Barnton was refurbished in April adding to the combined offer. Generally On the whole it’s not gloom and doom on 2013. A host of new customer services were , experience based uses are proving to be the high street. Just natural change in the introduced, including an in-store bakery, artisan more resilient against the vast offer and way retailers reach and service customers, breads from The Breadwinner Bakery, freshly convenience of the internet. ground coffee and orange juice. The range of and a change in the tenant mix. The fresh produce, craft beer and specialty wines, Cinemas, gyms, spas, play areas, attractions, combination of stores and the internet feed meat and fish, and products from local suppliers and restaurants are still thriving and when each other and offer more various facets and were all expanded. mixed into shopping centres, create a strong channels to showcase products. combined draw. The second floor of Ocean

April/May 2014 BC 27

BC issue 28.indd 27 02/04/2014 09:54 Specialreport

The changing face of travel information With Lothian Buses recently announcing significant investment into its high street presence throughout the city it is clear that enhanced customer service is a key component of company strategy.

Under the umbrella brand Transport for will be increased to five, with further plans possible with interactive kiosks and displays. Edinburgh the company have committed to rejuvenate the Midlothian Travelshop in Ian Craig Chief Exec to an ambitious property development plan Dalkeith. which will be rolled out over the course of “As customer behaviours change it is Central to the customer experience will be a this year. The move will see the current paramount to respond to those needs by series of large-screen displays, both inside the shop completely transformed internally offering choice. The recently launched Travelshop and facing outward. These displays and externally and unveiled as the flagship m-ticketing app for smartphones allows will show video advertisements for Transport Travelshop with an investment of nearly customers to buy tickets at the touch of a for Edinburgh products and services, and can £500,000. button and to find out all the latest travel be updated at a moment’s notice with latest information on the go. The planned At the heart of the business lie a passion for travel news, including traffic disruption and investment in our Travelshops will fulfil customer service and a drive for innovation. incident notices. the need for customers and visitors to the Those key elements will see digital as the This new media is specifically designed to City who wish to engage with frontline focus for real time cutting edge customer allow Transport for Edinburgh’s marketing, counter staff for information and advice. travel information provision as the Capital operations and communication teams to With technology supporting us, we are able looks forward to the integrated transport provide essential and real-time information to provide our customers with a choice of offering of Lothian Buses and Edinburgh to customers when it’s needed most. It’s also information, products and services - an Trams. With new openings in the West a nod to the future, as work will soon begin on-demand system which is inclusive and End and Haymarket scheduled by the end to make journey planning and real-time accessible to all.” of 2014 the overall high street compliment information as easy-to-use and accessible as

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BC issue 28.indd 28 02/04/2014 09:54 Edinburgh, the place to shop!

By Anne Donoghue, programme manager for Retail and Events at Edinburgh College Edinburgh’s reputation as a shopping destination is improving all the time and with new retail developments underway it is the ideal time for local educators to explore how we can best meet the needs of employers and students. Retail is a vibrant and exciting career choice, crucial to the national economy. The sector is the second top employer in Edinburgh and the Lothians, employing more than 20,000 people. Local retail projects such as the planned redevelopment of the St James Centre and the current developments at Fort Kinnaird and Straiton retail parks are changing the city’s shopping landscape and there’s never been a better time to embark on a retail career. Despite this, retail is not often seen as a first choice of career, with many people put off by perceptions of low wages and long hours. management to visual displaying to buying, is relatively new to Edinburgh College However, our aim at Edinburgh College is with many involving international travel. but already we have built good links with employers. For example, we were asked to give students the opportunity to see just With new retail developments come new recently to deliver a pre-employment training how rewarding a career in retail can be. We do opportunities to create links with employers course to a large supermarket chain’s new this through work placement opportunities, and other stakeholders, and at Edinburgh outlet in Midlothian. Partnerships of this and we invite speakers from the industry to College we are using these connections to kind are raising our profile within the retail give students first-hand information about benefit our students and create graduates industry and will hopefully lead to more. the wide range of opportunities available, equipped to thrive in the workplace. It is including the many career progression routes. essential that the skills and knowledge we The lack of qualifications, confidence and Often, people think of jobs within retail as deliver to students are the ones our industry experience can prohibit many people from merely shop floor assistants but that’s just partners need, so when we design courses getting a foot onto the career ladder. To the starting point; opportunities range from employer engagement is a top priority. Retail tackle this, we offer access to retail courses that nurture and inspire people who need guidance to discover their potential. As well as delivering customer care and teamworking skills, students learn transferable skills of communications, ITC and numeracy, which are of equal importance and delivered by highly skilled and dedicated individuals with knowledge of the retail sector. Our future plans involve looking at how we can reach school students to show them the wealth of opportunities available and give them skills and knowledge as early as possible so they can make informed choices about what they want to do. We aim to make retail a first-choice career path for many more people, and to support them however they need so they can succeed in the industry and join a highly skilled and talented workforce.

April/May 2014 BC 29

BC issue 28.indd 29 02/04/2014 09:54 Inspiringleaders City inspires confidence in store chain Good news: Edinburgh “The redevelopment of the St James Centre As the former and founding Chair of Essential is key. It is unfortunate that it has taken as long Edinburgh, the company set up to run the is high on the list of as it has to get moving, but it has been a victim Business Improvement District for the city cities in which retail of economic circumstances. However, it is centre, Andrew is delighted to see the company vital that we do not allow the positive political continue to flourish and develop positive new giant John Lewis has will for the project to dissipate in any way. I initiatives and strategies that help businesses most confidence in terms don’t think it will, as I don’t think anyone will create a positive force for the city centre. grieve to see the St James Centre make way for “That was always the intention. The BID of future potential and something much, much better – both in terms gives local businesses the chance to put their of architectural value and in terms of a high- performance. money where their mouth is and help create quality, functioning retail centre. an even better city centre for everyone.” That is straight from the horse’s mouth – or “But political will as well as money is needed Those who think the growth of online retail rather directly from the man who heads the to get the job done.” company’s UK retail operations, Andrew will reduce need for parking will not find Murphy. Even better, Andrew speaks from Andrew would also like to see greater unity agreement from Andrew. He said: “Online a deep knowledge and affection for the city, of purpose from within the public sector. retailing is very important to our business, having spent several years running the flagship At present, he maintains, different areas find as it is increasingly to all retailers. However store in Scotland’s Capital. themselves coming at future planning from our sales through the Edinburgh store have very different perspectives. Nowhere is this remained pretty consistent at more than £100 And the news is no small beer. There are no more apparent than in the thorny area of million per annum since 2007. In that same better drivers of footfall on UK high streets catering for the motorist. time, we have seen our online business grow than John Lewis stores, and the company’s by almost 60% in the city. In other words, our continued confidence in Edinburgh is He said: “Cities which perform best online presence is complementary to our shop cheering news. economically have a clear plan for how they rather than replacing it. In truth it actually adds will cater for the motor car, and that must to footfall as around one-third of those who Despite his UK overview, Andrew continues include a sensible parking policy. As things to live in Scotland near Edinburgh, and to buy online opt to collect their purchase from stand, and I understand that local authorities our collection point at the rear of the store.” pay close attention to what is happening here, are under immense financial pressure, parking so his views are always worth listening to. is almost always viewed purely as a revenue That desire to improve the environment “There are reasons for optimism in retail in stream. We need to move towards creating through physical development, and to improve the city centre. After a period of negativity parking policies and solutions – both off-street access through a more coherent parking policy, surrounding the impact of the tram works we and on-street – that are sensible, affordable is aimed at ensuring the city gains maximum should hopefully start to see some benefits and which actively support the stated desire benefit from the presence of John Lewis – from the conclusion of the project, and the to bring more people into the city centre. something Murphy believes isn’t currently positive news on the redevelopment of St That may mean having car parking managed happening in Edinburgh because of the Andrew Square are two positive factors. by someone other than the local authority, for development blight affecting the St James Mall. example the Business Improvement District.” “We know the impact that our stores can have and the many benefits they bring in terms of driving footfall and creating commercial opportunities for others. We remain absolutely committed to working as part of positive partnerships to help create environments in which people can best enjoy their leisure, their work and, of course, their shopping. “As a company we are deeply involved in working with local authorities and other agencies across the country on retail and non retail projects, and that will absolutely remain very much at the core of how we behave as a corporate citizen. We will continue to be a friend to Edinburgh– perhaps a sometimes critical friend, but a staunch friend.”

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BC issue 28.indd 30 02/04/2014 09:54 “But political will as well as money is needed to get the job done.”

Andrew Murphy

April/May 2014 BC 31

BC issue 28.indd 31 02/04/2014 09:54 Asktheexpert The Future of Retail Incentivising your retail staff this year What documentation have you with bonus payments prepared? Are you looking to pay out a bonus to your As stated, you will want to be clear as to what staff this year? It is clearly a good thing to your bonus scheme is. It may well be that you consider rewarding your staff however as do not want to publicise its terms, but do you with all aspects of employment law, there are want to have it in writing for internal purpose certain pitfalls you should be wary of. so as to be clear as to its purpose, who is to be rewarded and on what basis and to check You will no doubt be considering issues such compliance with legal obligations. Do you as how much you are going to pay; whom want to publicise its terms to the extent that you are going to pay; and when you are staff are fully aware of the performance and George Primrose making payment. other standards required to qualify for future When making these decisions the following bonuses. How clearly can you explain these employer has not done so, meaning that this is points should be closely considered: standards? an easy source of income for the Revenue by What are your bonus scheme rules? Cash gifts and vouchers way of penalties and interest on unpaid tax. While you may consider any payment you Many retailers are in the habit of giving Have a quick word with your adviser are making is discretionary (see below) the employees some cash or vouchers at certain first... courts have held that an employer’s discretion times of the year, recording the cost in the It is always worth speaking with your is not unfettered and that employers must not accounts, then thinking no more about it. accountant prior to implementing a staff act perversely or irrationally in the exercise of Please don’t do this! Any cash gift or voucher bonus scheme or paying any cash bonuses their discretion. You will no doubt feel quite that can be exchanged for cash is basically the to ensure you are complying with HMRC comfortable that there is no problem here, but same as normal pay, so is subject to tax and regulations. if challenged could you quite clearly explain Class 1 NIC in exactly the same way as wages exactly what your bonus scheme rules were? and salaries are. Make sure the cost goes Author: through the payroll and is not simply recorded George Primrose, Might your rules be challenged under as a normal expense. Managing Partner, anti-discrimination laws? Alternatively the retailer can enter into a Condies Chartered Accountants You should bear in mind how wide ranging PAYE Settlement Agreement where under and business advisers. the anti-discrimination legislation now is. Do such a scheme the employer would settle the part time staff qualify and is the legislative T: 01383 721421 tax and NIC due on the cash gift or vouchers “pro rata” principle honoured? What about E: [email protected] so that the tax burden is not passed down to employees who have been absent? Are they W: www.condie.co.uk the employees. to be excluded or their bonus payments to be reduced? If so, could you be falling foul At the end of the day . . . of disability discrimination legislation, if the If you are ever subject to a PAYE inspection, absence is because of an illness qualifying as one of the first things that H M Revenue & a disability, or sex discrimination legislation Customs will look at will be your cash book because the reason for the absence was to check that you have treated these types of maternity leave? expenses correctly. More often than not the City Business asked to help dementia sufferers The City of Edinburgh Council are engaging Government’s national dementia strategy In preparation for that a breakfast workshop with business and community organisations responding to the anticipated rise in the with Edinburgh businesses and community to develop a ‘dementia friendly’ toolkit for numbers of over 65 year olds, and consequently organisations is being held to get their views Edinburgh. people with dementia, living in the community. and input to help develop the dementia friendly Currently, over 60% of people with dementia live toolkit. This is part of a city-wide vision to raise in the community. awareness of dementia and provide customer- The workshop is on Tuesday 25 March 2014 facing staff with the knowledge and skills that ‘Dementia Friendly Edinburgh’ will be launching from 8 – 10am at the Edinburgh Training Centre required when interacting with people with in June 2014, when City of Edinburgh Council in St Mary St. Edinburgh. dementia. will be asking organisations to make a public commitment to becoming ‘dementia friendly’. The project is linked with the Scottish

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BC issue 28.indd 32 02/04/2014 09:54 PartnersinEnterprise The Benefits of Good Corporate Governance

The global fi nancial crisis has highlighted the including customers, suppliers and grant experience in particular areas, for example importance of good corporate governance. providers. fi nance or marketing. Succession planning is a With decision making for directors under key consideration and whether the board should increased scrutiny, corporate governance is no Implementing a corporate governance be structured with the intention of an exit from longer just relevant for fi nancial institutions framework the business by way of a trade sale or if there is and large listed companies, but is increasingly The starting point for private companies is to be a transition of decision making powers to, important for private companies, including the “Corporate Governance Guidance and for example, members of the management team. SMEs, family businesses, start-ups and joint Principles for Unlisted Companies in the UK” “Principle 8: All directors should receive induction ventures. However, corporate governance is published by the Institute of Directors (“the on joining the board and should regularly update and not solely focused on compliance and risk Guidance”). The Guidance sets out nine basic refresh their skills and knowledge” management and when properly implemented principles of corporate governance applicable it can be one of the tools to grow your business. to all unlisted companies and a further fi ve Initial and ongoing training is key to both principles for larger and more complex unlisted executive and non-executive directors. Non- What are the benefi ts? companies. executive directors will require background Corporate governance can contribute to the information on the company, whereas executive The guidance is a voluntary code. Companies long-term survival, success and value of a private directors may require information on their can choose some or all the principles to company for the following reasons: directors duties as a whole. implement in relation to their corporate n Long-term success: As a company grows governance framework. Three key principles Conclusion in size and complexity it is likely that a wider are considered below: Corporate governance is increasingly important pool of expertise and knowledge is required. “Principle 1: Shareholders should establish an for all types of organisations, in particular as An effective corporate governance framework appropriate constitutional and governance framework a result of the increased scrutiny on directors can assist in attracting third parties to join for the company” decision making. company boards to assist in decision making, risk management and strategic development. Whether through the articles of association Although the Guidance is a voluntary code, or a shareholders agreement, shareholders can it may be a worthwhile exercise for private n Sourcing fi nance: New sources of fi nance protect their rights by establishing rules relating companies to consider the various principles and are likely to be required whether from existing to corporate governance matters, including how they could be applied in their own business shareholders, family groups or private equity the issue of shares, differentiating voting and to implement an effective corporate governance investors. Good corporate governance can dividend rights, restrictions on the transfer framework. provide assurances to potential investors that of shares, the powers, roles and proceedings their investments will be well-managed and For more information, please contact at board and shareholder meetings, the safeguarded as far as possible. Ashley MacIntyre, 0131 270 7939, appointment and remuneration of directors and [email protected] n Reputation: Events such as the global key matters reserved for shareholders. fi nancial crisis and environmental incidents “Principle 3: The size and composition of the board caused by corporate bodies have increased should reﬂ ect the scale and complexity of the company’s the demand for corporate accountability and activities” transparency. An effective corporate governance framework, including policies on confl icts of The composition of the board is a consideration interest, data security and anti-bribery, can during the life of a company. Non-executive be key in gaining the respect of stakeholders, directors are commonly appointed due to their

April/May 2014 BC 33

BC issue 28.indd 33 02/04/2014 09:54 Customised Awards – as unique as your business

The Scottish Qualifi cations Authority (SQA) is and it will sit alongside comparable qualifi cations. Scotland’s national accreditation and awarding SCQF provides a clearly defi ned view of what your body. Although we’re well known for delivering award delivers – great news for your employees’ Scotland’s school exams, a major part of what we career progression and for demonstrating do is working in partnership with businesses of competence to customers, stakeholders and other all shapes, sizes and sectors across the UK and third parties. An SCQF credit rated Customised beyond. Award protects you too; it can’t be used by others, At SQA we pride ourselves on providing products although you can choose to offer your qualifi cation and services that are tailored to our customers’ to other businesses. requirements. Nowhere is this commitment better Tailored to you demonstrated than with our Customised Awards. With SQA’s Customised Awards, your business can For a truly bespoke offering, fl exibility is key – and create its own unique, certifi ed and quality-assured it’s a huge part of SQA’s Customised Awards. qualifi cations that are sharply focused on its needs As well as providing you with plenty of space, and ambitions. SQA Customised Awards are truly scope and support to design your qualifi cations, bespoke, so learning follows precisely the route Customised Awards are fl exible to fi t your you choose. circumstances. So whether you’re building on and formalising existing in-house training, or The benefi ts for your business even starting entirely from scratch, our integrated Precision is at the heart of our Customised Awards. Customised Awards process is always ready to go. Above all, they’re about delivering exactly the Supporting your business from day one qualifi cation you want. Focused on achieving your business objectives, your Customised SQA is well-versed in supporting our Customised Award challenges and motivates your employees, Awards customers. From day one you’ll be enhancing skills, standards and productivity and working with SQA’s experts. These include your giving you a competitive advantage. Having a own locally based Business Development Manager Customised Award will also provide recognition and a team of specialists ready to advise you and development opportunities for your staff, about every aspect of developing your learning Why create your own qualifi cation? leading to increased staff retention. As well as and assessment materials. Businesses benefi t from a qualifi ed workforce. If staff are recognising talent and rewarding achievement, Learn how SQA’s unique Customised Awards can trained and qualifi ed they tend to be motivated and more each award fulfi ls SQA’s rigorous quality assurance work for your business. Get in touch with our productive. Having your learning formalised within your criteria. That means you can be confi dent of Business Development Team today. own qualifi cation can provide you with certifi cation and qualifi cations that are robust enough to stand up quality assurance from a renowned awarding organisation. to scrutiny and could help you meet regulatory By creating your own qualifi cation, you can give your compliance. staff learning formal recognition outside your business, Choose to have your qualifi cation universally enhancing your corporate image. Your staff will also recognised by having it credit rated on SCQF receive their own unique certifi cate, featuring the SQA (Scottish Credit and Qualifi cations Framework) logo and that of your business.

Business Development T: 0303 333 0330 E: [email protected] W: www.sqa.org.uk/customised

SQA_CA_LEAF_Mid_East&West_Lothian_270x210+3bleed_DPS_advtrl.inddBC issue 28.indd 34 1 23/1/1402/04/2014 11:18:10 09:54 SQA_CA_LEAF_Mid_East&West_Lothian_270x210+3bleed_DPS_advtrl.indd 2 23/1/14 11:18:11 Customised Awards – as unique as your business

Business Development T: 0303 333 0330 E: [email protected] W: www.sqa.org.uk/customised

SQA_CA_LEAF_Mid_East&West_Lothian_270x210+3bleed_DPS_advtrl.indd 1 23/1/14 11:18:10 SQA_CA_LEAF_Mid_East&West_Lothian_270x210+3bleed_DPS_advtrl.inddBC issue 28.indd 35 2 23/1/1402/04/2014 11:18:11 09:54 ADVERTORIAL Japanese Knotweed (Fallopia japonica) Getting to the root of the problem by Graham Rudd, Co-Founder & Business Manager, Invasive Weeds Agency Ltd

Since 1981, it has been illegal in the UK to the plant develops it produces small red/green plant or otherwise cause to grow Japanese shield-shaped leaves growing from the stem’s knotweed in the wild yet it has only been in many distinct raised nodes or ‘knots’. Once recent years that the public has become aware mature, the leaves become a vibrant green of this non-native invasive weed. Banks and colour reaching lengths of up to 120mm. The building societies have taken notice of the red/green stems of adult Japanese knotweed problems that Japanese knotweed can cause have a hardy bamboo-like appearance and and as a result many of them restrict or refuse grow in thick clumps or ‘stands’. During the to lend money for properties affected by this months of August, September and October, plant. As a consequence, many property sales creamy white fl owers are produced, growing in have fallen through and people have become clusters at the end of the stems. After fl owering, increasingly frustrated by Japanese knotweed. the plant sheds its leaves and dies off, the stems Other legislation surrounding Japanese A myth has been perpetuated that it is nearly become hollow brown skeletal remains that are knotweed includes: impossible to kill and that it will spread so brittle and easily broken. The dead stems often quickly that it will smother everything in remain upright amongst new growth during • Wildlife and Natural Environment (Scotland) its path. As a result, there has been a recent the following season. Act 2011 (asp 6) Part 2-Wildlife under the surge in companies claiming to be experts 1981 Act and purporting to know a magic formula • Environmental Protection Act 1990 (EPA for eradicating this weed. The prices being 1990) quoted for treatment of Japanese knotweed in a garden could be anywhere from £100 to more • Waste Management Licensing Regulations than £1 million. With astronomical prices 1994 being estimated nationwide by unqualifi ed tradesmen, it is time learn more about Japanese What damage can Japanese knotweed cause? knotweed and the ways to tackle it in order to Japanese knotweed is able to colonise a variety protect your own or your client’s investment. of urban and rural environments as it will grow in most soil types and it is fi ercely competitive What is Japanese knotweed? Why is Japanese knotweed a problem? with surrounding species. Due to its ability to Japanese knotweed (Fallopia japonica) is Being a non-native species in the United exploit weaknesses in construction material, a rhizomatous, perennial plant that grows Kingdom, Japanese knotweed is able to such as concrete and tarmac, new knotweed throughout much of the UK. As its name grow rapidly and in many cases dominate growth can cause damage to structures and suggests, Japanese knotweed is a native to Japan its surrounding environment. Unaffected by roads thus affecting the value of property and it was introduced to the UK during the natural controls such as predators and diseases as it rapidly develops. Japanese knotweed mid 19th century for its ornamental value. Due that target the native fl ora, Japanese knotweed grows particularly well along riverbanks and to its desirability, gardeners planted Japanese infestations can quickly spread. Japanese it is able to colonise large areas because the knotweed at locations all over the British knotweed is classed as an invasive weed in waterways act as a distribution route for stems Isles. By the start of the 20th century, the the UK and is listed in Schedule 9 of the knotweed’s invasive nature was observed as the Wildlife and Countryside Act 1981, making species escaped the confi nes of gardens and it an offence to ‘plant or otherwise cause to spread into the wild. Today, Japanese knotweed grow in the wild’. Japanese knotweed is classed is recognised as one of the most invasive as controlled waste, which means disposal is species present in the UK and it is notorious restricted to designated landfi ll sites licensed for rapidly spreading and causing substantial to receive this weed. Removing Japanese damage to areas where it grows. knotweed from a site requires a waste carriers licence therefore domestic homeowners cannot What does Japanese knotweed look like? simply dig it up and take it to a landfi ll site. Japanese knotweed emerges as small asparagus- like shoots that are red/green in colour. As

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BC issue 28.indd 36 02/04/2014 09:54 How much will it cost to eradicate? not to attempt to move or break the stems The calculations below are based on an area of or uproot the plant. Take measures to prevent Japanese knotweed 5m x 5m, excavated to a access to the infestation. depth of 2m with an additional 4m buffer zone Can I eliminate Japanese knotweed myself? around the perimeter. An insurance backed guarantee for work may be an additional It is highly recommended that any attempt charge depending on the duration of guarantee to control Japanese knotweed should only be required. carried out by trained and qualified persons. Due to the highly invasive nature of the plant, its complete eradication may require the use of potentially harmful chemicals that could put the user and the surrounding environment at and rhizomes as they get carried downstream. risk if incorrectly applied. If the control relates Damage to flood defences may occur and there to the sale of a property it is usually necessary have been instances of Japanese knotweed to appoint a professional contractor who offers restricting waterways resulting in flooding. an insurance-backed guarantee to ensure Ecosystems can be disrupted by the presence funding by a mortgage lender. of Japanese knotweed as it can starve the surrounding native plants of resources, seriously Where can I find a qualified and competent impacting on the delicate balance of local food company? chains. Invasive Weeds Agency is has achieved the The financial damage caused by Japanese Treatment Timescale Cost (£) highest standards for weed control- BASIS Amenity Assured and BASIS Advanced knotweed has increased dramatically over Herbicide treatment 1- 3 years 2,000 – 4,000 the past few years with many mortgage Contractor Certification Scheme. IWA Off Site Disposal 1 Day 8,000 – 10,000 applications being refused due to the perceived is a member of The Invasive Non-Native threat that Japanese knotweed may have to Screening 2 Days 4,000 – 5,000 Specialists Association (www.innsa.org), the properties in close proximity to an infestation. Burial 2-3 Days 5,000 – 6,000 trade organisation for Japanese knotweed It is commonplace for house sales to fall Bund (relocation & herbicide) 2 Days 4,000 – 5,000 consultants and contractors. IWA offer insurance backed guarantees for Japanese through as a result of surveyors identifying Cutting 5+ years Not commercially viable knotweed eradication, ensuring the client’s Japanese knotweed, sometimes inaccurately, Burning 1-2 Days 6,000 – 8,000 at a property; however, this situation can peace of mind once the work has finished. Biological Unknown Not commercially viable be resolved by appointment of a specialist company to eradicate the infestation. In 2003, How do I prevent Japanese knotweed Where can I find out more about Japanese DEFRA estimated that it would cost the UK spreading? knotweed? more than £1.5 billion to eradicate Japanese Japanese knotweed spreads through fragments The Internet has a wide range of information knotweed on a national scale. of rhizome and cut stems, capable of producing on Japanese knotweed but beware of scare- new shoots and roots when buried in soil. It mongering! How can you eliminate Japanese knotweed? only takes a piece of rhizome 0.7g to generate Visit japaneseknotweed.com for Japanese knotweed infestations can be into a new plant, however, not all rhizomes this identification, treatment options, videos, news, controlled and eliminated through a variety small will regenerate. This vegetative material legislation and more. of methods, depending on factors such as can be carried far and wide, completely un- timescale, location of the infestation and noticed on the sole of a shoe or the tracks of its surrounding environment. Due to the construction vehicles. If Japanese knotweed potentially high costs involved with some growth has been discovered it is important methods, often the main factor governing the control strategy is money. The main methods of control are: n Herbicide Treatment n Off Site Disposal (Dig & Dump) n Screening n Burial n Bund (Relocation & Herbicide) n Root Barrier n Cutting n Burning n Biological Control

April/May 2014 BC 37

BC issue 28.indd 37 02/04/2014 09:54 We’re developing cost-efﬁ cient ways to build offshore wind turbine foundations, to By using electric vans, we’re reducing Built by Skanska, HMP Grampian is enhance Scotland’s renewable energy market our emissions and improving Scotland’s greenest prison, with every the environment building reaching BREEAM Excellent

Skanska is a leading project development and construction company, with specialist teams One of the in piling and foundations, green construction, building ﬁ t-out and facilities management.

Since we won the Sunday Times Greenest greenest Company award in 2011, our green credentials have gone from strength to strength, in Scotland and around the world.

companies Working collaboratively with customers, partners and our supply chain, we make a positive in Scotland difference to society.

Cost-efﬁ cient green retroﬁ t helps to reduce energy usage – in our own buildings and Greener facilities management has seen us those of our clients cut the energy bills for West Dunbartonshire Our grouting work underpins the new Council and Midlothian schools Borders railway, supporting greener travel

skanska.co.uk twitter.com/skanskaukplc linkedin.com/company/skanska youtube.com/skanskauk

April/May 2014 BC 39

BC issue 28.indd 38 02/04/2014 09:54 GREEN VISION FEATURE Pioneering work in the fi eld of green technologies We’re developing cost-efﬁ cient ways to build offshore wind turbine foundations, to By using electric vans, we’re reducing Built by Skanska, HMP Grampian is enhance Scotland’s renewable energy market our emissions and improving Scotland’s greenest prison, with every the environment building reaching BREEAM Excellent

Skanska is a leading project development and construction company, with specialist teams One of the in piling and foundations, green construction, building ﬁ t-out and facilities management.

Since we won the Sunday Times Greenest greenest Company award in 2011, our green credentials have gone from strength to strength, in Scotland and around the world. companies Working collaboratively with customers, partners and our supply chain, They are the Wind: The fi rst renewable technology from the likes of vegetable oils and wheat and we make a positive to really become in vogue, wind power is low on pollutants, which is seen as crucial technologies that offer is now moving onto the next stages in its because vehicle exhausts are a major source of in Scotland difference to society. hope for the future of development. Around the area can be found greenhouse gases. examples of companies pressing ahead with Anaerobic digestion/biomass: Some the planet and Edinburgh ever more effi cient wind-based technologies companies are investigating ways of turning and its surrounding area Solar: Generating power from the Sun organic materials into energy. For instance, is at the forefront of their is gathering pace as a popular renewable anaerobic digestion (AD), which uses bacteria technology. It’s a genuine ‘sunrise industry’. to break down waste to produce ‘biogas’, development. Based on the idea that the power of the which can be used to generate energy. Its Sun can be captured and transformed into advantage is that the use of bugs means it is a Over recent years, the area has been electricity, solar power can operate on a large natural process which lends itself as easily to developing an expertise in renewable scale with huge panels or on a very small scale back-yard concerns as it does to industrial- technologies which promise to create energy with ones that can fi t on a house roof and scale operators. In the UK, more and more without the polluting side-effects associated heat the domestic water supply. AD plants are being created and the same with fossil fuel. Companies have also been is true for biomass, where power stations exploring how to make better use of waste. The Hydrogen Economy: Work is under generate power by burning waste wood and way to develop hydrogen as an energy specially-grown willow trees. Many of the workers who once worked in source, taking advantage of the large amount more traditional areas have turned their hand of hydrogen already produced as part of Waste minimisation: in addition to fi nding to new challenges. For instance, men and chemical processes. The theory goes that, used new ways of generating energy, many Cost-efﬁ cient green retroﬁ t helps to reduce women skilled in the engineering industry properly, hydrogen can be a immensely useful companies are experts in the reduction of energy usage – in our own buildings and Greener facilities management has seen us have been able to turn those skills to solving power source which produces only water as waste and can advise on ways of making cut the energy bills for West Dunbartonshire those of our clients the problems that accompany wind turbine a by-product. Much research is under way businesses more energy-effi cient. The Our grouting work underpins the new Council and Midlothian schools technology and industrial chemists are Borders railway, supporting greener travel to not only work out the best methods of technologies range from better vehicle coming up with new ways to reduce waste harnessing the hydrogen but also to store it in exhaust systems to buildings which do not and generate ‘green’ power. fuel cells. leak heat, from better recycling to the re-use Everywhere you look, pioneering research of by-products produced in industrial systems, Biofuels: The race to invent vehicle fuels a process known as symbiosis. and development work is being carried out, that do not produce pollutants is what has skanska.co.uk twitter.com/skanskaukplc including in the fi elds of : created the biofuels industry. Biofuel is made linkedin.com/company/skanska youtube.com/skanskauk

April/May 2014 BC 39

BC issue 28.indd 39 02/04/2014 09:54 ADVERTORIAL

VIBES Awards Ceremony 2013 Showcasing the Success of Scottish Businesses

For 15 years now, the Vision in Business This government backing and involvement sustainable outlook are becoming more and for the Environment of Scotland (VIBES) of public sector organisations makes more commonly known. Awards has strived to recognise the success of VIBES unique among other environmental In a stormy economic climate, the business businesses – all sizes and sectors – employing awards; as does its role as a feeder scheme with an eye on the fi nancial advantages of environmental best practice in their day- for the European Business Awards for the good environmental practice looks set to to-day activity to cut down on resource Environment (EBAE), which will be held in weather whatever Scotland has in store. use, increase sustainability, improve their Italy this year. reputation, and reap the concurrent economic We are looking for innovative businesses Speaking at the 2013 Awards Ceremony, and social benefi ts. This May, the search for whose vision when negotiating the challenges Iain McMillan (Director of CBI) said he felt the winners of 2014 begins. and opportunities of environmental best that the ability to incorporate and combine practice makes them worthy of recognition. VIBES Awards: Does your business have the business and environmental needs “is one of Vision? the greatest challenges, and one of the greatest Edinburgh-based Companies: Environmental opportunities, facing business leaders today.” The VIBES Awards are a partnership between Excellence Scottish Environment Protection Agency, The environmental challenges facing Scotland Examples of businesses with this vision Scottish Government, Scottish Water, Scottish and the wider world are prominent in the are not lacking in Scotland’s capital city. Enterprise, Highland and Islands Enterprise, psyche of the general public; more and Previous winners hailing from Edinburgh Zero Waste Scotland, Energy Saving Trust, and more often the choices made by clients and include: Dryden Aqua, Vegware Ltd, Rabbies the 20:20 Climate Change Group. customers are infl uenced by environmental Tours, Dry Lube, Grange Door Systems and concerns. Moreover, the savings that can be Whitmuir Organics made by businesses with an effi cient and

40 BC April/May 2014 April/May 2014 BC 41

BC issue 28.indd 40 02/04/2014 09:54 GREEN VISION FEATURE

Each winner highlights a different approach to the values of the VIBES Awards. Some 2014 Awards: Applications & Advantages • Best Co-operation businesses, like Vegware Ltd for instance, are In keeping with the idea of effi ciency at This will be awarded to a business working built on a foundation of environmental and the heart of VIBES, the awards have been in partnership with another organisation sustainable values that are the driving force streamlined this year and are more closely or organisations in the public, private or behind their product; while others, like Grange aligned with EBAE categories. The 2014 voluntary sector for environmental and Door Systems, work environmental values into VIBES Awards include: fi nancial gain. the framework of how their business runs and • Best Environmental Management • Best Micro Business benefi t from it economically. (Large category) The winner of this award will be an Dryden Aqua’s demonstrable environmental This award is for businesses whose entrant into any of the Award categories values result from much research and drive. management systems are effectively with a business made up of 10 or less The product, AFM, is produced by Dryden improving environmental performance. employees. Aqua and used for waste and water treatment. (Including but not limited to: resource An advantage of the VIBES Award scheme It is 30% more effi cient at fi ltering water than effi ciency, staff and supply chain is the effort that goes into the judging the sand normally used in fi ltration. AFM engagement etc.) can also be used in a swimming pool which process. After an initial application process, saves energy on reheating and reduces the • Best Environmental Management site visits are made to the shortlisted concentration of chlorine required (along with (SME category) entrants. The fi nal selection is made by the gaseous toxins that go with it). Dryden This award applies to the same systems David Sigsworth (SEPA Chairman), Aqua has a closed loop operating system with mentioned above but for businesses with Ronnie Mercer (Scottish Water Chairman) all waste water being reused and the product less than 250 employees. and Iain McMillan (CBI Scotland being made from waste green glass. For these Director). reasons, Dryden Aqua was awarded both the • Best Environmental Product Entries open in early May 2014, and Hydro Nation and Circular Economy Awards or Service close on the 11th July. Winners will in 2013. The business applying for this award be announced at a prestigious Awards A Launch Event for the 2014 Awards will be will have developed, or are developing, Ceremony late in November. This year taking place on the 20th of May in Dryden a technology, product or service that the ceremony will take place in Glasgow. Aqua, at the following address: has environmental, social and economic benefi ts. All entrants receive feedback on their entry Dryden Aqua Ltd and/or site visit that includes advice on Butlerfi eld Industrial Estate • Hydro Nation Award further environmental improvement and Edinburgh This will be awarded to businesses that signposts to free sources of support. VIBES EH19 3JQ have maximised the social, environmental exists to celebrate success and further its and economic benefi t of water resources. continuation. Dr Dryden will give more of an insight into the benefi ts of a VIBES Award and how • Circular Economy Award For more information about the VIBES Awards 2014, the launch events or any Dryden Aqua merits this recognition; there will In order to win, businesses will have to further questions please contact also be further information on how to enter demonstrate the benefi ts of a closed loop [email protected] the 2014 Awards. approach to material use. We want to celebrate your success and this • Transport Award begins with our application process. If you Businesses that have achieved would like to attend our Launch Event in signifi cant reduction in Edinburgh or fi nd out about other events in environmental impact your area please register your interest at through the introduction [email protected] of sustainable transport initiatives

Dryden Aqua - Delighted With Two Awards in 2013

April/May 2014 BC 41

BC issue 28.indd 41 02/04/2014 09:54 The introduction of the new Waste Regulations on 1st January 2014 requires a significant change in the way yourThe introductionbusiness manages of the new its waste.Waste RegulationsYour business on must1st presentJanuary metal,2014 requiresplastic, glass,a papersignificant and card change separately in the wayfor collection.your business If you manages run a food its businesswaste. Your which business produces must overpresent 50kgs metal, of food plastic, waste glass, per week,paper youand mustcard separatelypresent it forfor separatecollection. collection If you run from a food 1st Januarybusiness 2014. which produces over 50kgs of food waste per “Throughweek, you using must Changeworks present it for Recycling we’ve been compliant withseparate the new collection waste regulations from 1st sinceJanuary we opened. 2014. It was always part 01.01.14 of our ethos to re-use and recycle “Throughand given usingwe were Changeworks starting a new Changeworks Recycling is the only waste and resource Recyclingventure we we’ve also neededbeen compliant to be as management company in Scotland that delivers witheconomical the new as waste possible. regulations So engaging separate collections and enables your business to sincewith Changeworks we opened. It Recycling was always to part 01.01.14 ofmanage our ethos all of to our re-use waste and made recycle achieve regulatory compliance. andperfect given sense we wereon so starting many levels.” a new Changeworks Recycling is the only waste and resource ventureTIMBERYARD we RESTAURANT, also needed EDINBURGH. to be as economical as possible. So engaging management company in Scotland that delivers To find out how your business can with Changeworks Recycling to separate collections and enables your business to not only be complaint with the new manage all of our waste made regulations but also reduce waste, achieve regulatory compliance. perfect sense on so many levels.” carbon and costs. TIMBERYARD RESTAURANT, EDINBURGH. CallTo find 0800 out 694how your 0158 business can tonot arrange only be a complaint free Waste with Regulations the new Complianceregulations butAudit also and reduce learn waste,how your businesscarbon and can costs. reduce waste, carbon and costs. Call 0800 694 0158 towww.changeworksrecycling.co.uk arrange a free Waste Regulations Compliance Audit and learn how your business can reduce waste, carbon and costs.

www.changeworksrecycling.co.uk

CHANGEWORKS RECYCLING 36 NEWHAVEN ROAD EDINBURGH EH6 5PY

T 0800 694 0158 E [email protected] WWW.CHANGEWORKSRECYCLING.CO.UKCHANGEWORKS RECYCLING A36 CHANGEWORKS NEWHAVEN ROAD COMPANY EDINBURGH EH6 5PY

April/May 2014 BC 43 T 0800 694 0158 E [email protected] WWW.CHANGEWORKSRECYCLING.CO.UK A CHANGEWORKS COMPANY BC issue 28.indd 42 02/04/2014 09:54 ADVERTORIAL GREEN VISION FEATURE Treating Waste as a Resource

The introduction of the Waste (Scotland) amounts of waste for mixed waste treatment, Regulations energy from waste and landfi ll. Waste is treated In January of this year the introduction of as a resource. the new Waste Regulations fundamentally Separate collection means waste stream changed how Scottish businesses present specifi c separation. That is to say, a separate their waste. It’s no longer acceptable to send container is required for each dry recyclable recyclable material to landfi ll. Plastic, glass, and the subsequent handling must be paper and card must be collected separately suffi cient to maintain that separation through from food and non-recyclable waste. the management chain.(DUTY OF CARE – The Regulations represent a signifi cant A CODE OF PRACTICE 2012, P. 28). milestone in Scotland’s journey to build the Separate collections ensure the high quality circular economy and become one of the of the materials recycled is maintained most resource effi cient economies in Europe. promoting the circular economy. Zero Waste Scotland estimate that the average Michael Apter from Paper Tiger knew the cost of waste disposal is now 4-5% of annual introduction of the Waste Regulations would turnover, and up to 10% in some cases. be good for business “It’s always been our Source: Measuring to manage: the key to ethos to minimise waste and recycle as much reducing waste costs. as possible, however during the run up to The new waste regulations are an opportunity Christmas in 2012 I knew we could do more for your business to review the way it manages with the amount of waste we were having waste and reduce waste, carbon and costs. By to dispose of. I resolved to let the new Waste applying the waste hierarchy, resource use is Regulations be the catalyst to look at how we minimised, valuable resources are not disposed could recycle even more and minimise our of in landfi lls, and waste is sorted into separate waste.” Michael Apter streams for reprocessing, leaving only limited

April/May 2014 BC 43

BC issue 28.indd 43 02/04/2014 09:55 ADVERTORIAL ECOSTARS Edinburgh attracts Sustainability Winners ECOSTARS is a voluntary, free to join scheme offering recognition and guidance on environmental best practice to operators of goods vehicles, buses and coaches whose business takes their vehicles into and around Edinburgh.

ECOSTARS aims to reduce the amount of energy used by transport fl eets by providing expert advice so that members can benefi t from more effi cient operations and reduced fuel costs and emissions. Two of the forty three companies who have joined ECOSTARS Edinburgh since its launch in early 2012 are award winners EAE Ltd and Lothian Buses. EAE is Scotland’s largest leafl et and poster distribution specialist. Sustainability is a core company value and they aim to achieve carbon neutrality across their operations by 2015. They have an intensive recycling programme, a wind turbine at their Midlothian depot and their biodiversity garden won the Sustainable Development award at the 2013 RSPB Nature of Scotland Awards. Recognising transport as their greatest source of carbon emissions, EAE joined ECOSTARS Edinburgh as a four star member. Following the expert advice provided through the With a fl eet of over 650 buses running on Looking forward, Lothian Buses is scheme, they have reduced their vehicle predominantly urban routes, cutting air investigating the feasibility of plug-in hybrid carbon emissions by 40 tonnes per year. EAE’s pollution and fuel use for their diesel engines buses. These vehicles could give many miles of fl eet includes Citroen B30 vans running on is critical. The company has heavily invested diesel-free operation. biodiesel made from recycled cooking oil and in new technology over the last few years, two electric vehicles charged by their on-site Whatever the size of your fl eet, ECOSTARS introducing 25 diesel-electric hybrid buses, wind turbine. All EAE drivers receive Eco can offer potential savings to your company. with a further 20 due for delivery soon. driver training and vehicle satellite tracking Lothian has also retrofi tted 45 buses with low software helps drivers plan routes to optimise For more information please visit emission SCRT exhausts. These systems cut effi ciency. www.ecostars-edinburgh.org or contact us levels of key air pollutants by 70-99%, while at environmentalassessment@edinburgh. Joining ECOSTARS gave EAE an edge the hybrid buses see fuel reductions of over gov.uk when competing for business. They secured 35%. More than 50% of its buses are now at a major three-year contract with the Scottish Euro V standard or better and the company Government worth £350,000 annually, holds a four star rating in the ECOSTARS allowing them to secure two new full time Edinburgh scheme. jobs and increase turnover by 14% in twelve Work has also begun on reprogramming 75 months. Euro IV buses to operate at Euro V emissions Lothian Buses, winner of the 2014 Edinburgh standard, through changes to the engine Chamber of Commerce Sustainability management systems. Through collaboration Award - and numerous other national awards with their technology partners Lothian has for sustainability - was one of the scheme’s achieved cuts of over 2,000 tonnes per year to inaugural members. their carbon footprint.

44 BC April/May 2014

BC issue 28.indd 44 02/04/2014 09:55 Edinburgh

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INCREASE FUEL EFFICIENCY

SAVE MONEY

IMPROVE AIR QUALITY

GET TAILOR MADE SUPPORT

The sole responsibility for the content of this publication lies with the authors. It does not necessarily reflect the opinion of the European Union. Neither the EASME nor the European Commission are responsible for any use that may be made of the information contained therein.

www.ecostars-edinburgh.org

BC issue 28.indd 45 02/04/2014 09:55 

Your new, direct bus route from Queensferry 

 to Edinburgh is now on the road!





 Route 40/40A operates regular journeys every 10 mins  in peak times, every 15 mins throughout the day 

 and every 30 mins in the evenings and all day Sunday.

With great value tickets, introductory fares and free Wi-Fi on board, it’s never been a better time to try the bus for greener, smarter travel!

April/May 2014 BC 47

BC issue 28.indd 46 02/04/2014 09:55 

ADVERTORIAL FuelGood training: driving down transport costs Chances are that you or your colleagues drive for business purposes. It goes without saying that if you want to maximise your profi ts, you need to keep your fuel bills to a minimum. So saving 20p off every litre of petrol, just by using fuel effi cient driving techniques, makes sound business sense.

A driver who clocks up 12,000 miles per his drivers for fuel effi cient driver training – annum would see typical savings of £250 per including himself! Each had an individual year. 50-minute training session with a fuel effi cient driving instructor. Many big businesses are now picking up “There on this and putting their people through “I have done the Institute of Advanced Your new, direct bus route from Queensferry FuelGood driver training, subsidised by Motorists’ test, so some of the advice was were extra  Transport Scotland. Boots, EDF Energy, familiar, such as the importance of breaking Microsoft, GlaxoSmithKline, Vodafone and gently and leaving plenty of room,” says Tim.  to Edinburgh is now on the road! BskyB are just some of the household names “There were extra tips too, as we have an tips too, as  who have taken part. electric vehicle with an automatic gearbox. All of us appreciated the advice we were given.”  Alison Gardiner is Head of Offi ce Services at we have sportscotland. Alison says: Tim admits that sometimes, remembering to  Route 40/40A operates regular journeys every 10 mins follow that advice is not easy, given the stresses “sportscotland is committed to reducing  of driving in and around Edinburgh. an electric in peak times, every 15 mins throughout the day its carbon footprint and offered FuelGood  training to its employees to help reduce “It’s no use doing it for a week,” he says, carbon emissions – and their associated “You have to keep using the tips to make it vehicle with  and every 30 mins in the evenings and all day Sunday. expenditure. Thirty-four staff members worthwhile. undertook the training with really positive Tim thinks fuel effi cient driver training is: feedback and eventual results. If all staff an automatic “An excellent idea” with benefi ts in terms of completed the training the estimated annual “Using less fuel and increasing the mileage savings for sportscotland are 11.4 tonnes of With great value tickets, introductory fares and free Wi-Fi on board, you can get from a vehicle.” gearbox. carbon and as an additional benefi t colleagues would save £6,300 in fuel costs.” Once 60% of drivers have been trained, it’s never been a better time to try the bus for greener, smarter travel! organisations qualify for the Energy Saving All of us So how does it work? An approved FuelGood Trust’s new FuelGood Recognition Scheme, driving instructor from Energy Saving Trust which entitles them to display the ‘FuelGood provides the car and insurance, comes to your appreciated trained’ logo. workplace and trains up to eight individuals per day. Participants must have both parts of For further information contact Paul their driving licence with them. Wilkinson, Business Transport Advisor, Energy the advice we Saving Trust on 0131 539 4138 or email paul. The sessions are enjoyable and focus on [email protected]. putting FuelGood driving techniques were given.” into practice. Two ‘laps’ of local roads, one driving normally, the next using FuelGood e Fuel Tim Murphy techniques, demonstrates average fuel savings ar Go rs od Director of Alba Beverage e t of 15% on the day. Afterwards, all trainees iv r r a d i receive a certifi cate that states the savings they n r e u could make if they continue to drive fuel d effi ciently. O

b Tim Murphy is founding Director of Alba t y s Beverage, a leading local drinks vending E n ru machine company. Tim signed up four of er T Savin g

April/May 2014 BC 47

BC issue 28.indd 47 02/04/2014 09:55 GREEN VISION FEATURE Looking for a base to develop your Green Vision?

The new Low Carbon Ideas Lab, at • Visibility: presence on and in ECCI’s support Scotland’s transition to a low carbon the Edinburgh Centre for Carbon website, newsletters, events, building. economy and society by creating smarter Innovation, is Edinburgh’s dedicated and more sustainable cities, communities and • Progression: Opportunity to progress to Low Carbon business incubator for islands. ECCI’s Deutsche Post DHL Innovation entrepreneurs and innovators seeking to www.smartacceleratorscotland.org Suite. turn their green ideas into real business Deutsche Post DHL Innovation Suite propositions. Who is eligible? Mobilising innovation, talent and interaction OPEN NOW for applications, the Low The Ideas Lab welcomes ideas from diverse in a range of organisations seeking to Carbon Ideas Lab is designed to provide a sources and is actively seeking applications accelerate our move to a sustainable, low safe space and tailored support to individuals, from women, young people, corporate ‘career- carbon economy. Residents include RBS, enterprises and organisations with bold but breakers’ and from low carbon innovators 2020 Climate Group, Highlands & Islands achievable business propositions that will help overseas. Enterprise and SNIFFER. create a more sustainable future. http://www.edinburghcentre.org/DHL- What stage should my idea be at? Innovation-Suite.html What are the benefi ts? The Ideas Lab is designed for pre-revenue For a nominal monthly fee the Ideas Lab companies or individuals but exceptions can Hong Kong Knowledge Exchange Centre provides offi ce space, practical services, be made for good ideas. (HKKEC) mentorship and access to ECCI’s unique First step in ECCI’s international community of low carbon practitioners and Apply Now development, HKKEC will facilitate two-way leaders. Send us a 200-word description or 3 minute knowledge exchange, acting as a base for video pitch telling us why your idea deserves innovative low carbon SMEs and partnership Contracts start at 6 months (with a built in a place in the Low Carbon Ideas Lab. Visit projects. Due to launch in late 2014. review every three) with a further 6 or 12 www.lowcarbonideaslab.org for details. http://www.edinburghcentre.org/ months available after review. HKKEC Innovation at ECCI The package includes: ECCI has a number of other key initiatives Bridge • Space: a desk in ECCI’s award winning, and project partnerships that are hosted under Pan-Scotland project funded by the IDB, energy effi cient, low carbon hub; the ‘innovation’ banner: General Electric and Philips to support low broadband; meeting spaces; on-site cafe. carbon and ICT capability and capacity Low Carbon SME & Network Innovation building in the Caribbean. Supported by SDI. • Practical: support with business direction; Assisting around 1000 organisations and http://www.edinburghcentre.org/ signposting and referrals; links to low intensively supporting 150 SMEs and 30 Bridge-Project.html carbon market. networks to develop and commercialise new Interspace low carbon products, services and processes. • Community: access to ECCI’s low carbon Working with the City of Edinburgh Council community, events and meetings (eg. www.edinburghcentre.org/Low-Carbon- to provide a central portal and international Carbon Chat Room, Green Tech Meet Business-Innovation.html shop window for Edinburgh’s incubators and Up). accelerators. Smart Accelerator http://www.edinburghcentre.org/ • Mentorship: motivation; progress meetings Accelerate the formation, packaging and Interspace-Project.html with ECCI contact; signposting to fi nancing of 15 project partnerships that external mentorship.

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BC issue 28.indd 48 02/04/2014 09:55 Green Vision Ad.pdf 1 28/03/2014 10:07

Looking for a base to develop your green vision?

Y CM Low Carbon MY

CMY Ideas Lab

www.edinburghcentre.org Applications Now Open www.lowcarbonideaslab.org

Wish i could sit all day • corporate branding having fun and making • logos things look pretty like those guys at ... • websites • leaﬂ ets • brochures • magazine design • marketing • social media

CREATIVE & MEDIA

April/May 2014 BC 49

BC issue 28.indd 49 02/04/2014 09:55 ADVERTORIAL Comprehensive, reliable and secure IT & Electronic recycling services

CCL (North) Ltd provide a secure, safe and environmentally compliant service for the collection and recycling of redundant IT equipment, data storage devices and waste electronic and electrical equipment – WEEE.

With over 13 years experience in the industry, vehicles for collection and our own trained, We hold a full Waste Management Licence CCL have grown and developed to become fully vetted employees. We provide complete and are registered Waste Carriers through the one of the UK’s leading IT Asset Disposal control and traceability at every stage. Scottish Environment Protection Agency – companies and WEEE recycler. SEPA. CCL provide guaranteed secure data We provide this trusted service to a number destruction for all data storage devices. Our Our customer care team is always on hand to of Corporate, Educational and Government custom built shredder can process up to 1,000 provide you with the best advice on meeting bodies throughout the UK and Ireland. hard drives per hour. Physical destruction your compliance requirements and legal Our focus is on security to ensure that our ensures that data can never be recovered. All obligations. Full WEEE compliant paperwork customers have total peace of mind. That is of our processes can be audited and witnessed. and audit trails issued with every collection. why we carry out every stage of the process Contact us today to book a collection. CCL is an Approved Authorised Treatment ourselves at our secure 25,000sq ft facility in Facility (AATF). Irvine, using our own fl eet of satellite tracked

CCL offer secure collection and recycling for all redundant computers, IT peripherals and all electrical equipment.

G Collections made using own ﬂ eet of satellite tracked vehicles, full time employees G All employees vetted through Disclosure Scotland G All material collected processed at CCL’s secure, fully licensed facility in Irvine G Controlled Waste Transfer Documents and audit trails provided as standard G Guaranteed Data destruction either by CESG approved software erasure or secure physical destruction. G Witnessed destruction available

Contact CCL (North) Ltd, 1 Dunlop Drive, Meadowhead Irvine, Scotland KA11 5AU United Kingdom Tel: 0800 849 8088 [email protected] www.cclnorth.com

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BC issue 28.indd 50 02/04/2014 09:55 Goinginternational

Solving international problems

Unfair rules or decisions SOLVIT reminds the authorities in question institutions, legislation, policies, programmes what your EU rights are and works with them and funding opportunities for your business or and discriminatory red to solve your problem. organisation. tape can make it hard for The service is provided by the national You can drop into the centre during business you to live, work or do administration in each EU country and in hours or email, Iceland, Liechtenstein and Norway. business in another EU [email protected] Although there is a SOLVIT centre in each Tel – 0131 221 3178 country. country, it is mainly an online service and the best way to contact them is via this website - So, if you as an EU citizen or business face http://ec.europa.eu/solvit/index_en.htm extra obstacles in another country because a public authority isn’t doing what is required Your local Europe Direct Information Centre under EU law, Solvit can help. is hosted by the Edinburgh Chamber of Commerce. We’ve recently moved office and our new address is Edinburgh Chamber of Commerce, Edinburgh Chamber Business Centre, 40 Chamber Street, Edinburgh EH2. We can help with general questions on every aspect of Europe and can put you in touch with relevant specialist services if required. You can also get information, advice, assistance and answers to questions about the EU’s

April/May 2014 BC 51

BC issue 28.indd 51 02/04/2014 09:55 BetheBest Big changes in retailing habits

Retailing is changing fast, and growth in Working with Edinburgh Chamber of Scottish online sales hit 19.4% in Jan 2014, Commerce we help deliver training courses meaning the changes are set to continue. that help businesses – including retailers – With Amazon now trialling drones to deliver fully understand the potential that is offered goods immediately, 3D printers becoming through the digital age. reality, and the endless rise of online shopping, Two courses coming up soon are retailers are having to work hard to keep up. • 15th May Google Analytics For many, the problems and answers alike lie • 25th June Digital Marketing online. Traditional shops on streets are not going to go away anytime soon, online sales Other courses coming up include still only account for 17.4% of all non-food sales in Scotland, however retailers will • 6th May 09.30-16.30 Selling Skills constantly have to adapt to complement • 13th May 09.30-16.30 Leadership Skills and compete online to remain in the game. • 28th May Writing for the Web Google is revamping its AdWords advertising • 16th June Tendering for success system to allow retailers to advertise their Full schedule of courses is available on entire inventory simply and effectively with The massive advantage that traditional shops www.chamberbusinesssolutions.co.uk AdWords Shopping campaigns, and Google’s have is trust: by having a retail outlet they are local business listings help retailers to reach By Lucy Johnston immersed in the community physically in a people using mobile devices when out and Director, Bread & Butter Marketing way no online store can be. The retailers who about. Retailers will no longer be able to rely are able to retain their physical trusty presence, on local business simply because they are local, while also catering to the online audience and but will have to work to make themselves transmit this trustworthiness via social media, relevant. will be the overall winners.

By Bill Magee GetwithIT Scottish Business Technology Writer of the Year Microstrategy providing real-time platforms for NHS The Digital Age has radically altered NHS Forth Valley is a prime example. The Jann Gardner, NHS Forth Valley EPQ relationships between NHS Scotland and Forth Valley Royal needed to make the most programme lead, says of the dashboard: “It is suppliers, ranging from big tech companies effective use of bed availability to relieve an intuitive, simple-to-use piece of software to innumerable small to medium-sized capacity pressure. MicroStrategy developed that has integrated with our current systems enterprises conducting vital business with our a ward capacity and flow dashboard giving and provided a real time view of our systems nation’s health service. management teams a full understanding of capacity and flow. This helps us to optimise the situation across the hospital, along with its patient flow, and help meet our patient access As hospitals strive to enhance patient care, KPIs performance. targets. improving referral and discharge times by meeting HEAT targets, it’s now all about Forth Valley is one of a growing number of “Developed and implemented in under six “visibility of accurate, timely and actionable Scottish health boards (including Glasgow, weeks it is a tool greatly improving our ability information presented to web and mobile Lanarkshire and Fife) MicroStrategy is to deal with capacity challenges during busy based on business need,” reports Robert already working with to provide robust real periods and aids the delivery of safe and Skipworth, Scotland country leader, account time platforms to manage acute hospital effective care by delivering care to patients in manager for MicroStrategy. flow. Removing manual data collection and the right place in a timely manner.” instead giving validated, accurate information, delivered through informational apps, designed by clinicians to meet their roles.

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BC issue 28.indd 52 02/04/2014 09:55 Inthespotlight

Company name: Colpitts World Travel Who? Andrew Newton, Head of Corporate Travel Website: www.colpitts.co.uk

1. What were you doing between 10 and 12 this morning? In a reservations department meeting with our Director of European Operations and my Assistant Manager of Reservations. We were reviewing the status of projects, mostly technology and data related, and looking forward to new plans for 2014.

2. What do you see as your job’s biggest challenge? Using technology to improve processes and service without it limiting our capability to act outside the box.

3. What do you consider your biggest business triumph? Rising from a Travel Consultant to become a Company Director. 4. Do you have any money-saving business tips? Sometime It is wrong to assume that you know what someone is thinking or how there are things that you just don’t need. They are nice to have but not they are likely to react in a given situation. I believe in the saying “there’s essential. What is essential is good staff, don’t save on them. nowt as queer as folk” as people will always surprise you

5. What do you believe are the 3 key stages on your career 11. Who is your hero? ladder? “Curly” the cowboy in the Film “City Slickers”. He believed in Finding an industry I love, fi nding an employer that was willing to something that I found. You have to watch the fi lm and the sequel. invest in me as a young man. Finding a new challenge at 50. 12. Any business (or other) projects you would like to plug? 6. Where do you stand on work/life balance? Our main business in Colpitts is the provision of corporate travel You must enjoy what you do. If not then you are in the wrong job. however we also provide event management and visa services. The When you go home you must be at least as happy as you are at work. If increase in business out to places like China, Russia and India mean not then you are in the wrong home. I am lucky to be in the right job organisations have to arrange their own visa’s. It can be a complicated and the right home. and time consuming process; we have developed excellent relationships with local embassies and our visa department probably receives the most thank you emails and letters from happy and relieved clients! 7. What do you like to do in your spare time? Fix things, B & Q is my second home. 13. Other than your current position, what would be your dream job?

8. What qualities do you need to see in your employees? Be a cabinet maker. I love making things out of wood. Loyalty, integrity and a willingness to step forward. 14. Who (living or dead) would you invite to a fantasy dinner 9. In business, is it more important to be liked or successful? party? My look alike, HRH Prince Edward. I have been mistaken for him I would argue that it is more important to be respected but if I have to many times. choose then I would say “successful”. However success can be measured in many ways and does not always earn respect. 15. Outside of business, what is the most important thing in 10. What is the one piece of advice you would give to others your life? trying to reach the top? Easy question, my wife.

April/May 2014 BC 53

BC issue 28.indd 53 02/04/2014 09:55 Colin Linton Management Consultant

Today’s commerce projected forward for a successful future.

Our company founder, Colin Linton, proudly runs involved with change, creativity, marketing new this small consultancy ﬁ rm from home, after 20 opportunity, and politics. years of developing his knowledge of business The experience and skill that he developed over enterprise. He attended Napier University, where these years of study and research led him to the he pursued a research project with the outcome establishment of this business. He decided to of the European Union to 2010. This had the devote his knowledge and present experience of moral support of the Edinburgh Chamber of the bookbinding industry to establish long-term Commerce, who shared the material obtained strategies for small and medium businesses that from other European institutions. will help get them on the map. He looks forward Seeing all of the results from these plans coming to helping you research your business goals. Call true, he has projected further forward to 2020. us now. Prior to this research, he made a point of going Call Colin Linton Management Consultant of to study business development in America. He Dalkeith, Midlothian, for accredited management embraced this study three times, once in 1990, consultancy and business advice that will help get and then for an additional two years in London your business to where it deserves to be. and the South East of England. Here he became

Flat 2, 135 High Street, Dalkeith EH22 1BE Phone 0131 660 5019 E-Mail [email protected] www.lintonmanagementconsultant.co.uk

Barnardo’s Works works on!

Barnardo’s Works has now been running Further benefi ts to the employer: for over four years! During this time we n Cost effective recruitment have successfully placed over 125 young people aged 16 – 24 into employment n Try before you employ Cost eff ecti ve recruitment! and we have hosted two graduation n Loyal and motivated workforce Assess a potenti al employee before you recruit! events to celebrate the success of n BW staff support in person and those completing our employability by phone for each employer Barnardo’s Works supports 16-24 year olds into sustainable programme. We have worked with employment by developing the key skills employers are looking for. throughout the placement period employers and young people in East and into the waged period We are looking for employers willing to take young people onto Lothian, West Lothian, and the City of placement and into employment. Edinburgh. Employers have found it a n Regular development reviews for refreshing and rewarding experience both employer and young person We off er: employing our young people and the n Assistance processing employer lives of our participants have been recruitment incentives where n Employment skills training turned around by fi nding and sustaining applicable n Work placements at no cost to you employment. Employers we have partnered with have We are now looking to work with more n Training for employees to suit your needs recruited participants for hospitality, employers (small, medium or large) road repairs, warehousing, customer n Support to you and the employee throughout who have placement and employment services, care, construction, admin, IT, n Employment recruitment incenti ves up to £3,200 opportunities for young people. retail, property maintenance and estate Each participant on the programme goes management. Help a Young Person into work – your work! through a tailored induction to develop If you have a placement or employment their employability skills, before moving opportunity please call Asima Hussain, Contact Asima Hussain on to a placement with an employer. Employer Liaison Offi cer on Tel: 0131 556 4583 or 07879 893 072 This placement gives the young person 0131 556 4583 or [email protected] the opportunity to prove themselves to [email protected] the employer. Ideally the employer will offer waged employment direct from Follow us on Twitter the placement. @BarnardosWorksE

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BC issue 28.indd 54 02/04/2014 09:55 60seconds

Name: Catherine Williams Company Name: Bowdens Formal Menswear Website: www.bowdenskilts.co.uk

Q In five words or less, what do you do? Q Are there any additional services or A Wear many hats. Drink coffee. information you’d be particularly interested in? Q How long have you been a Chamber A I’m always interested in new training member? opportunities. Being a small business, A Since Spring 2013 accessing training via the Chamber is a viable option. I’m also always interested in Q Why did you join? opportunities to meet new suppliers who A Chamber benefits, particularly harnessing might be able to offer a more competitive the buying power of the chamber. Also the service. networking events and the opportunities this brings to develop my business. Q If you were telling another business person about the Chamber, what’s the first thing Q What services do you use? you would say? A HR and Legal support. Being a small A You get out of it what you put in. The business, having professionals in these fields more networking events you can attend, the to quickly pick up the phone to when I better. have a query is fantastic. Q Where do you read your copy of Business Q What’s the best business/benefit you have Comment? won through the Chamber? A Usually at home; there’s no time during a A Signing up to First Data for our card busy day at the shop. payment processing. We have made some significant savings compared with our previous supplier. City office wins star award Quilter Cheviot for the award, including further Quilter Quilter Cheviot focuses primarily on Cheviot offices based in Liverpool, Glasgow, structuring and managing bespoke Investment Birmingham and Salisbury. discretionary portfolios for private clients, charities, trusts, pension funds and Management’s Edinburgh Executive Director and Head of the intermediaries. office has been named Edinburgh office, Alan Aitchison said: “It’s a real honour to have been recognised by The company is one of the UK’s largest one of the nation’s this win. It is testament to Quilter Cheviot’s independently owned discretionary best after winning commitment in providing the highest quality investment firms, tracing its heritage back to in investment decision-making and our ability 1771 and now based in 13 locations across the Citywire Wealth to produce measurable results across a broad the UK, Jersey and Ireland with more than Manager Regional Stars spectrum of client strategies. We are delighted £15bn* of assets under management. to have received the award.” Award. The Edinburgh office, whilst being the most The awards were voted for by hundreds of recent having opened three years ago, is one financial advisers across the UK, who ranked of the fastest growing within Quilter Cheviot individual wealth management offices based and in 2012 moved into larger premises in on four criteria: investment outcomes, client Saltire Court, Castle Terrace. The Edinburgh reporting, relationship management and team consists of Alan Aitchison, Mark Hallam, efficiency of service. Neil MacPherson, Scott Peebles, Joe Burns, Wendy Swan, Murray Clark and Richard The firm’s Edinburgh team was one of 30 Taylor. offices from across the UK to be nominated

April/May 2014 BC 55

BC issue 28.indd 55 02/04/2014 09:55 Want practical advice for your business?

Business Gateway know how valuable the right advice can be to the success of a business. Call 0131 529 6644 to book your free appointment and get advice on: • Sales • Business planning • Marketing • Cash flows • Sources of finance • Exporting • HR issues • E-commerce

Find out how else we can help your business at www.bgateway.com/edinburgh 0131 529 6644 [email protected] www.bgateway.com/edinburgh

Business Gateway services are delivered by Local Authorities, Scottish Enterprise and Scottish Government with the support of associated partner organisations. Maximum call charge from BT landline is 3p a minute. April/May 2014 BC 57

BC issue 28.indd 56 02/04/2014 09:55 Are you considering Are you a landlord or letting Selling your Company? agent in Edinburgh the Lothians or Fife? KBS Corporate are Company Sales Specialists focussing on UK and Global buyer targeting. Do you need a reliable company that you can trust to be available when you need them for a variety of As proud members of the Edinburgh Chamber of Commerce building maintenance and refurbishment services? we have a proven track record of successfully selling businesses across all major sectors throughout Scotland. All Cleaned Up is an experienced all-trades company If you are a business owner looking to sell a company and with the experience and capability to meet your needs. would like a confidential discussion about your objectives and Using our fully qualiﬁ ed tradesmen, we can fulﬁ ll a wide requirements, call 0844 38 77 454 variety of property maintenance functions for you. Or visit www.kbscorporate.com Our Service for Landlords include:

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April/May 2014 BC 57

BC issue 28.indd 57 02/04/2014 09:55 We’re passionate about print!

Looking for a printer for your next print project? Then look no further, with Charlesworth Press you can expect …

• Competitive pricing on brochures, catalogues, magazines, corporate literature, & much more • Full colour printing from short runs up to thousands of copies • Wide range of binding options including soft bound, hard bound, wiro & spiral bound • Dedicated Account Manager to help & advise throughout the process • Accredited to ISO 9001 Quality standards • Environmentally friendly ISO 14001 & FSC production • PLUS lots of care & attention to detail!!

Working hard to support Chamber Members throughout Edinburgh & Scotland

Tel: 01924 204830 Charlesworth Press Email: [email protected] ...evolution in print www.charlesworth.com Charlesworth Press, Flanshaw Way, Flanshaw Lane, Wakefield WF2 9LP

April/May 2014 BC 59

BC issue 28.indd 58 02/04/2014 09:55 We’re passionate about print! Gettingstarted

Name:Brian Venters Looking for a printer for your next print project? Then look no further, with Charlesworth Press you can expect … Business name: Clear Brew Edinburgh Ltd

• Competitive pricing on brochures, catalogues, magazines, corporate literature, & much more Start up date: 3rd February 2014 • Full colour printing from short runs up to thousands of copies Website: www.clearbrew.co.uk • Wide range of binding options including soft bound, hard bound, wiro & spiral bound

• Dedicated Account Manager to help & advise throughout the process Q1: Tell us a bit about your business? for yourself? To be employing scores of technicians We have he solution to help reduce wastage Being able to set the targets and achieve them covering central Scotland and being the • Accredited to ISO 9001 Quality standards and improve the quality of draught beers for through my perseverance and hard work. company held as benchmark for quality licensed premises. service and good practice in the hospitality • Environmentally friendly ISO 14001 & FSC production Q5: What has been your greatest business industry. Q2: What gives your business ‘the x-factor’? success to date? • PLUS lots of care & attention to detail!! From the initial day that a customer uses our Winning work from day one and keeping the Q8: What would be your top tip to someone clear service there is a noticeable improvement contracts rolling in. thinking of starting up their own business?brew The beer line cleaning professionals to the quality of their beer products and an You mustclear believe in the service or products25% Working hard to support Chamber Members throughout Edinburgh & Scotland immediate saving on wastage. Q6: What has been your lowest moment? you offer and that it will make the lives of Still early days so thankfully no real lows your customersbrew easier or better, when you Q3: What motivated you to set up in yet, just occasional disappointments when haveThe something beer line cleaning you professionals believe in you can’t fail!

business for yourself? contracts you are sure will be won slip 100% 75% Contact us to find out how we can make a difference to your next print project I have been driven by a desire to be my own through your fi ngers. 50% boss and to see the benefi ts of my hard work clear create a successful company. Q7: In terms of business achievements, The beer line cleaning professionals! brew clear where do you want to be within the next 5 brew Tel: 01924 204830 The beer line cleaning professionals The beer line cleaning professionals Charlesworth Press Q4: What do you like most about working years? Email: [email protected] ...evolution in print www.charlesworth.com Charlesworth Press, Flanshaw Way, Flanshaw Lane, Wakefield WF2 9LP New members Access Building Services Esteem Ltd Prentice Coaches Ltd Alcore Global Solutions Federation For Industry Sector Skills & Prezent Aptek (scotland) Limited Standards Print Centres Atlas Lettings Finix Productions Ltd Quartermile Management Services Ltd Charles Derby FS Glidden Design and Brand Communications Ramsay Cornish LTD Charlotte Street Partners Integral Leadership Development Safetray Products Cicada Corporation Limited Island GIS Ltd SC Winero Crama SRL Colin Linton Management Consultant Keith Robson Consultancy ScotRail Crandles & Co Chartered fi nancial Planners La Garrigue Second Movement Craneware plc Links & Services-UK-Europe Limited Suit That Fits, A Crombie Lettings & Property Management M-Pact Building Services Training Concepts DermalClinic Ltd Miituu Limited Vaughan Consulting LTD Eden - Design, Print, Marketing Morton Ward Ltd Water Gems (Alba) Ltd Effortless Sites Murray Asset Management Youtrain EKCO (Edinburgh Kitchen Company) North East Reprographics Entrusted Group Ltd Old Town Chambers

April/May 2014 BC 59

BC issue 28.indd 59 02/04/2014 09:55 Inspiringconnections Images - Tuskite Photography Tuskite - Images

From Left:Ian Harris from URICA, Jock Millican from Linc Scotland, Alan Kelly from MacRoberts LLP, Ander van der Lem from British Business Bank, Fraser Lusty from Edinburgh Chamber of Commerce, David Birrell from Edinburgh Chamber of Commerce How to fund your business Edinburgh Chamber of Skills, the purpose of the British Business Joining the Business Bank was URICA, one Bank programme is to support economic of its lending partners under the £100m Commerce members growth by bringing together public and Business Finance Partnership. URICA is attended an event to private sector funds to create more effective the revolutionary but common sense early and efficient finance markets for smaller payments platform which pays suppliers early learn more about the businesses in the UK. cash for a small discount against their sales and allows customers up to 75 days to settle. Government-backed In 2013, it helped to support £660m of British Business Bank lending and investment to smaller buisnesses, The event was held at Surgeons Hall, and at the end of 2013, 25,000 businesses Nicolson Street, Edinburgh. programme. across the UK were benefitting from its support. Over the course of the next 5 years Currently operating as part of the it aims to unlock up to £10 billion of finance Department for Business, Innovation and for smaller businesses. Business Stream appoints new director as English competition nears Business Stream, Scotland’s largest provider of Charlene said: “This is a challenging role and The appointment comes at a crucial time for non-household water and waste water services, an exciting time to join the company. Business Business Stream, with the Water Bill expected has appointed Charlene Wallace as director of Stream has a very high standard of ambition for to receive Royal Assent at Westminster in April. customer operations as it prepares for the opening customer service, and I’ve been impressed to find The legislation will pave the way for the opening of a competitive water market in England. a culture and team who are dedicated to fulfilling of a competitive water retail market in England that. from 2017. Charlene, who joins from Monarch Airlines where she was customer services director, has “It’s my job to develop those skills and strategies Mark Powles, chief executive of Business Stream, taken up the newly-created role, overseeing the which will help us achieve this, while enhancing said: “Charlene brings a wealth of experience customer service team, metering and billing team, understanding of our customers’ needs across the and history of innovation with her to Business and data team. business. I’m looking forward to building on Stream, and will play a key role in our expansion what has already been achieved, while hopefully to new markets.” She has also held senior customer service and also forging new paths as we continue to learn business development roles in the rail and events from and work with our customers.” industries, including Virgin Trains.

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BC issue 28.indd 60 02/04/2014 09:55 01 02 03 Images - Tuskite Photography Tuskite - Images Women in business The first Women In Dale said “Being asked to come to work in Victoria Ancell from The Big Edinburgh has been one of the highlights of 01 Partnership, Katie Kerr from Business event was a my career. I believe as women in business it is GreatBase, Lynn Jones from roaring success at the important to constantly strive to be the best Colpitts World Travel you can be and surround yourself with both a Waldorf Astoria since the personal and professional support network.” Samantha MacFarlane from 02 Bright Red Triangle at series revival. The next “Women in Business” event takes Napier University + Barbie places again at the Waldorf Astoria on July 10th Lyon from Moleta Munro Dale MacPhee, General Manager of the with Ali Gayward, Commercial Manager for Waldorf Astoria Caledonian Hotel was the EasyJet. Dale MacPhee, General guest speaker and entertained delegates with 03 Manager of the Caledonian quirky tales while highlighting some key issues Hotel speaking to delegates affecting women in the workplace.

Forthcoming events

Whisky Tasting Scottish Media Academy Commonwealth Pool Diving Display April 24 @ 6:00 pm - 8:30 pm May 8 @ 6:00 pm - 8:00 pm May 29 @ 6:30 pm - 8:30 pm Another event in the Chamber’s ever popular Edinburgh Chamber of Commerce is Gearing up for the Commonwealth Games, ‘Lite Nite’ series, this Whisky Tasting sees delighted to return to the Scottish Media we are delighted to host our first ever members head to Rothesay Terrace to B+B Academy for a night of insight and media networking event with Edinburgh Leisure. Edinburgh’s Library for a cosy night of tasting training. Hosted by Courtnay McLeod, The relaxed and informal night will no some of Scotland’s finest whiskys. The night is CEO and founder along with some of your doubt bring back nostalgic memories of the designed to allow you to network in a relaxed favourite Forth One DJ’s, the event takes “Commie Pool”, as members are treated to setting with fellow Chamber members. you behind the scenes to see how the radio an exclusive diving display and will hear from station runs, while providing you on the spot Priced at just £30.00, this event includes a Edinburgh Leisure Chief Executive John media training. selection on drams to try and a great selection Comiskey and Tim Cox, National Account of canapes. Places are limited so please do not Attendees will also have the time to network Manger from Speedo. wait to purchase your ticket. with a glass of wine and enjoy some canapés. The night promises to be a fun and full event. The event runs from 6pm-8:30pm on Forth Spaces are limited so please do book early to Street. Pleaser enter via the main Radio Forth avoid disappointment. entrance where a Chamber staff members will greet you. Please note there are a several flights of stairs in the building with no lift access.

April/May 2014 BC 61

BC issue 28.indd 61 02/04/2014 09:55 Moversandshakers We inspire We enable We support

Murray Shaw Gordon Foster We inspire everyone to love later life by showing how older people are achieving great New job for Natalie things and by demonstrating that our later years can be fulfilling. Planning lawyer joins Gillespie Macandrew Natalie Magee has joined Print Centres Group, taking up the post of Commercial One of Scotland’s leading planning and Division at the fi rm, said: “This is a major Director, where she will focus on large-scale We enable people to love later life and change it for the better, to stay independent and construction lawyers, Murray Shaw, has coup for Gillespie Macandrew. Murray is business development. Her duties are to keep doing things they enjoy. joined Gillespie Macandrew as partner. recognised as a leading expert on planning lead the business toward increased revenue and construction law and he will be of Murray spent more than 30 years with through innovative marketing strategies, brand invaluable assistance to our clients across Biggart Baillie, including more than 20 years development, core team building, direct sales We support older people who are struggling as they live longer to achieve better, happier several sectors.” and acquisitions. as a partner, and was Chairman and Senior and healthier lives. Partner at the time of its merger with DWF Murray said: “This is a progressive fi rm with Natalie joins Print Centres Group as a young, in 2012. several major projects current or on the dynamic entrepreneur with huge drive, a horizon. I am looking forward to working His expertise has seen him involved in passion for business, and she relishes the on these alongside my new colleagues.” And we need your help... several of Scotland’s best known cases challenges of her new role. Print Centres concerning planning issues, including Gillespie Macandrew LLP has also appointed Group are developing and expanding rapidly, advising Aberdeenshire Council on the Gordon Foster as an Associate in its Private specialising in printing, signage and display For more information on how you and your company can make a difference to older people Trump Development and advising one of Client Tax Team. Gordon has specialised in solutions as well as digital marketing, graphic the principal consortium members in the advising clients on tax related issues since he design and web design. in your area please contact Age Scotland today. Edinburgh Trams Project. qualifi ed as a solicitor with MacRoberts in Stuart Nicol, Managing Director, said “We are Edinburgh. Derek McCulloch, Head of Commercial delighted to have a very able dynamic, creative young professional with massive drive and Together we can help Scotland’s people enjoy a better later life. ambition in our senior team. I am one hundred Business Comment is an Edinburgh Chamber ADVERTISING percent confi dent that Natalie will bring huge of Commerce publication. Distinctive Publishing, Unit 6b, Floor B, Milburn success to our business going forward.” ALL EDITORIAL AND GENERAL ENQUIRIES: House, Age Scotland w: www.agescotland.org.uk Edinburgh Chamber of Commerce Dean Street, Newcastle Upon Tyne NE1 1LE Tel: 0131 221 2999 Tel: 0845 884 2343 Have you recently moved Causewayside House e: [email protected] email [email protected] [email protected] Edinburgh Chamber of Commerce, Capital House, FEATURE EDITORS to a new role? 160 Causewayside p: 0845 833 0200 2 Festival Square, Edinburgh EH3 9SU John Dean & Francis Griss www.edinburghchamber.co.uk [email protected] Has your company employed a new Edinburgh President: Alex Mcleod FRONT COVER IMAGE member of staff? Would you like to be EH9 1PR Chief Executive: Dave Birrell studio montage included in the movers and shakers page EDITOR DISCLAIMER Distinctive Publishing or Business Comment cannot be held responsible of Business Comment? If so then send a David Forsyth, Tel: 07887 955778 for any inaccuracies that may occur, individual products or services Charity No: SC010100 Email: [email protected] advertised or late entries. No part of this publication may be reproduced couple of paragraphs of information and or scanned without prior written permission of the publishers and PRODUCTION & DESIGN Business Comment. a jpeg image of the person (minimum Distinctive Publishing, Unit 6b, 300 dpi) to membershipadmin@ Floor B, Milburn House, Dean Street, Newcastle Upon Tyne NE1 1LE edinburghchamber.co.uk Tel: 0845 884 2385 www.distinctivepublishing.co.uk

Age Scotland, part of the Age Network, is an independent charity dedicated to improving the later lives of everyone on the ageing journey, within a charitable company limited by guarantee and registered in Scotland. Registration Number: 153343 Charity Number: SC010100. Registered Office: Causewayside House, 160 Causewayside, Edinburgh EH9 1PR. 62 BC April/May 2014

BC issue 28.indd 62 02/04/2014 09:55 Corporate Ad - Age Scotland 210 x 270.indd 1 26/03/2014 15:37:25 We inspire We enable We support

We inspire everyone to love later life by showing how older people are achieving great things and by demonstrating that our later years can be fulfilling.

We enable people to love later life and change it for the better, to stay independent and keep doing things they enjoy.

We support older people who are struggling as they live longer to achieve better, happier and healthier lives.

And we need your help...

For more information on how you and your company can make a difference to older people in your area please contact Age Scotland today.

Together we can help Scotland’s people enjoy a better later life.

Age Scotland w: www.agescotland.org.uk Causewayside House e: [email protected] 160 Causewayside p: 0845 833 0200 Edinburgh EH9 1PR Charity No: SC010100

BCCorporate issue 28.inddAd - Age Scotland63 210 x 270.indd 1 26/03/201402/04/2014 15:37:25 09:55 Customised Awards – It’s what you put in that makes them unique

With SQA Customised Awards you can create your own unique qualiﬁ cation. We’re a respected accreditation and awarding body. Our expertise, blended with your business knowledge, can make the right qualiﬁ cation to enhance your staff learning.

Business Development T: 0303 333 0330 E: [email protected] W: www.sqa.org.uk/customised

BCSQA_CA_CHOC_Mid_East&West_Lothian_270x210+3bleed_ad.indd issue 28.indd 64 1 02/04/20145/3/14 14:03:38 09:55