KK CITY WIFI

Frequently Asked Questions (FAQ)

Q. How do I connect to KK CITY WIFI?

Every wireless device is different, these are the general instructions for you to connect to KK CITY WIFI:

Step 1 : On your mobile device, please search for Wi-Fi Signal and connect to “KK City WiFi” network.

Step 2 : Please accept the terms and conditions.

Step 3 : Please select a social login method and sign in (E.g. Facebook, Twitter and etc).

Step 4 : After your User ID and Password successfully authenticate, you will be directed to the WiFly.my’s home page. You can begin to browse the Internet and enjoy the high speed internet.

Q. How fast the speed provided by KK CITY WIFI for each user?

Each user can enjoy two simultaneous of 30Mbps download and 5Mbps upload speed. The user speed limit will be reduced to 2Mbps download and 1Mbps upload once 10GB quota has been reached.

Q. How much does it cost to use KK CITY WIFI?

All of KK CITY WIFI’s services are free at the present time. You can connect your mobility devices such as smartphone, or tablet to KK CITY WIFI network at no charge. However, the sponsor or service provider may charge fees for public wi-fi access in the future.

Ver : 1.0 (27-10-2017) Page 1 of 3

KK CITY WIFI

Q. How can I find out where KK CITY WIFI are covered?

KK CITY WIFI will be making wi-fi available across much of Bandaraya . The first free wi-fi available area will cover Jalan Tun Fuad Stephen from to Suria . For more details on planned wi-fi hotspots, please refer the highlighted on a special map at https://bgc.my/ap.php.

Q. Can I use KK CITY WIFI at home or for my business?

KK CITY WIFI is intended for use in the outdoor public area of Bandaraya Kota Kinabalu only. The coverage of each KK CITY WIFI access point has an estimated range of up to 30 meters.

Ver : 1.0 (27-10-2017) Page 2 of 3

KK CITY WIFI

Q. What are the models/brands of the mobile devices can connect to KK CITY WIFI’s?

The models/brands of the mobile devices that can connect to KK CITY WIFI’s network are the following Apple devices that enabled with Hotspot 2.0 technology at present:-

• iPhone 8 • iPhone 7, 7 Plus • iPhone SE • iPhone 6, 6S, 6 Plus, 6S Plus • iPhone 5, 5c and 5s • iPad 4th generation • iPad Mini (all versions) • iPad Air and Pro

However, we shall continue to test and roll out the connection/access for all other brands/models of mobile devices.

For KK CITY WIFI’s network connection, please ensure the following pre- requisites are met:-

ü You are using the latest model/brands of mobile devices, such as iPhone enabled with Hotspot 2.0 technology. ü You have updated your mobile devices with the latest software/firmware. ü You have downloaded the latest social network apps on your mobile devices, such as Facebook, Twitter & etc. ü You have a valid social network account, such as Facebook, Twitter & etc. ü You are within 30 meters of our Access Points. For more information on WiFi Access Point location, please refer to our URL at https://bgc.my/ap.php

Ver : 1.0 (27-10-2017) Page 3 of 3