Antecedents and Consequences of Self-Conscious Emotions in the Workplace: Guilt, Shame, and Pride

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Antecedents and Consequences of Self-Conscious Emotions in the Workplace: Guilt, Shame, and Pride ANTECEDENTS AND CONSEQUENCES OF SELF-CONSCIOUS EMOTIONS IN THE WORKPLACE: GUILT, SHAME, AND PRIDE A DISSERTATION SUBMITTED TO THE FACULTY OF THE GRADUATE SCHOOL OF THE UNIVERSITY OF MINNESOTA BY Yeonka Kim IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF DOCTOR OF PHILOSOPHY John Kammeyer-Mueller, Adviser June 2016 © Yeonka Kim 2016 Acknowledgements I could not have pursued this path and accomplished this work without the support and encouragement of amazing people around me. First, I would like to acknowledge and appreciate my adviser, Dr. John Kammeyer-Mueller, for his great training, support, and encouragement. He was one of the most important guideposts in my Ph.D. program, and will be one of those for my future academic career. He has had a weekly meeting with me in his busy schedule so that I could make a consistent progress for my dissertation. Moreover, he provided timely guidance and advice whenever I had any issues and questions in my research, teaching, and preparing my job talk. I admire him not only as an excellent adviser, researcher, and teacher but also as a great mentor in my life. Moreover, his humility, friendliness, thoughtfulness, and humor made me truly enjoy working with him. I also would like to thank my committee Drs. Theresa Glomb, Michelle Duffy, Lisa Leslie, and Aaron Schmidt for giving me constructive feedback and suggestions for my dissertation. I am especially grateful to Theresa and Lisa for their helpful and thorough feedback for my dissertation as well as their guidance and support when I was in the job market. I learned from Theresa’s positive energy as well as academic expertise and from Lisa’s very systemic and well-organized work process and clear communication while working with each of them. My thanks extend to the entire faculty in the Department of Work and Organizations, and especially the administrative support of Drs. John Budd, Michelle Duffy, and Avner Ben Ner. Michelle especially helped me as a Ph.D. program coordinator during my academic journey. I appreciate her support when I faced difficulty in my personal life. i All of the staff in the Carlson School of Management and former and fellow Ph.D. students in the Department of Work and Organizations have also been so supportive of me in this journey. A special thanks to Earlene Bronson, Christina Owen, Jennifer Clement, Anne Obst, Susan Suchy, Helen Rieger, and Brenda Lucy. To my former office mate, Patty Dahm, and peers including Si Ahn Mehng, Yongjun Choi, John-Gabriel Licht, Kiyong Lee, Tae-Youn Park, Tao Yang, Greg Beaver, Lingtao Yu, Karyn Dossinger: thank you for your help, encouragement, and friendship. Finally, this work could not have been completed without the love, support, and encouragement of my family. My husband, Daehan Yoo has been the greatest supporter, always encouraging and helping me when I was overwhelmed, stressed out, and especially physically tired during my pregnancy and after our little one, Claire Hara Yoo was born. It was blessing that we could have this adorable and precious daughter during our Ph.D. programs and could complete our Ph.D. degrees in the same year. I also thank my parents and siblings for their continual love and support so that I could accomplish my professional, academic, and personal goals. Unfortunately, although I cannot share or celebrate anything with my parents in this world anymore, I hope that they are proud of me, and my mother is especially glad that I kept one of my last promises I made to her. ii Abstract Most people can readily recall powerful feelings of guilt, shame, or pride associated with specific instances of success and failure at work. Although some studies have examined these self-conscious emotions as they arise in other areas of life, little systematic research has focused on their unique profile in the workplace. This dissertation aims to address this important and overlooked topic with two studies. Study 1 used an open-ended, exploratory response format study to provide an initial framework. Over 300 employed adults provided narrative descriptions of workplace events and reactions associated with guilt, shame, and two types of pride. Three overarching domains of events associated with self-conscious emotions were task performance, social relationships, and morality. The most frequently reported emotional management strategies for both guilt and shame were approach-oriented strategies such as problem- solving and relationship repair. Exerting continuous effort for achievement, savoring, and capitalizing were the most common strategies employees used to maintain pride. Expanding the findings of Study 1, Study 2 investigated the within-person effects of self- conscious emotions on employees’ stress, health, burnout, engagement, organizational citizenship behavior, creative performance, and withdrawal, using an experience sampling study with 151 employed adults. Results of multilevel modeling showed that self-conscious emotions influenced employees’ daily stress, burnout, engagement, creativity, and withdrawal beyond general affective states. iii Table of Contents List of Tables…………………………………………………….……………………..vi List of Figures……………………………………………………….………….………viii Chapter 1: Introduction ..…………………………………………….……………….....1 Chapter 2: Theoretical Background …………………………………………………….9 Section 2.1: Fundamental Concepts in Self-Conscious Emotions ……………..9 Section 2.2: A Typology of Self-Conscious Emotions ………………………...13 Chapter 3: Study 1- The Frequency of Antecedents and Responses of Self-Conscious Emotions at Work …………………..…………………..…………………..21 Section 3.1: Introduction ..…………………..…………………..……………….21 Section 3.2: Antecedents (Events) Associated with Self -Conscious Emotions at Work …………………..…………………………….22 Section 3.3: Responses of Self-Conscious Emotions at Work ………………..26 Method …………………..…………………………………………….29 Results ………………………………………………………………....36 Discussion ……………………………………………………………..54 Chapter 4: Study 2 – Beneficial or Harmful Within-Person Effects of Self-Conscious Emotions on Individual and Organizational Consequences: An Experience Sampling Study ...……………..…………………..……………………66 Section 4.1: Introduction ...…………………..…………………………………..66 Section 4.2: Within-Person Effects of Self-Relevant Work Events on Self- Conscious Emotions at Work …………………………………….67 Section 4.3: Within-Person Effects of Self-Conscious Emotions on Emotion Regulation Strategies at Work ……………………………………69 Section 4.4: Within-Person Effects of Self-Conscious Emotions on Individual and Organizational Consequences …..………………………..74 Section 4.5: Moderating Role of Emotion Regulation Strategies at Work………95 Method …………………………………………………………………99 iv Results …………………………………………………………………108 Discussion .…………………..………………………….....................133 Chapter 5: General Discussion ...……………………………………………………..150 Conclusion .…………………..………………………….......................159 References ...…………………………………………………...……………………….160 Appendix A: Study 1, Survey ...…………………………………………………….....180 Appendix B: Study 2, Survey ...………………………………………………………..188 v List of Tables Table 1: Causal Attributions of Guilt, Shame, and Pride ……………………………….16 Table 2: Study 1, Participant Demographics …………………………………………....31 Table 3: Study 1, Description and Examples of Events Associated with Self-Conscious Emotions ………………………….………………………………………....37 Table 4: Study 1, Number of Antecedents for Each Emotion …………………………..43 Table 5: Study 1, Description and Examples of Emotional Management Strategies for Guilt and Shame …………………………………………………………….....47 Table 6: Study 1, Emotion Management Strategies for Guilt and Shame ……………...49 Table 7: Study 1, Category, Description, and Examples of Emotional Management Strategies for Guilt and Shame ………………………………………………..51 Table 8: Study 1, Emotional Management Strategies for Beta and Alpha pride ……….53 Table 9: Study 2, Model Fit Statistics for the Two- and Three-Factor Models ………..110 Table 10: Study 2, Means, Standard Deviations, and Correlations for All Study Variables …………………………………………………………………………….....111 Table 11: Study 2, Within-Person Effects of Events on Self-Conscious Emotions …...114 Table 12-1: Study 2, Within-Person Effects of Guilt and Pride on Emotion Management Strategies ………....………………………………………………………115 Table 12-2: Study 2, Within-Person Effects of Shame and Pride on Emotion Management Strategies …………....……………………………………………………116 Table 13-1: Study 2, Within-Person Effects of Guilt and Pride on Workplace Outcomes …………………………………………………………………………….117 Table 13-2: Study 2, Within-Person Effects of Shame and Pride on Workplace Outcomes …………………………………………………………………………….118 Table 14: Study 2, Moderating Effects of Emotional Management Strategies ………..121 Table 15: Study 2, Within-Person Effects of Events on NSCE and Pride …………….125 vi Table 16: Study 2, Within-Person Effects of NSCE and Pride on Emotion Management Strategies ………………………………………………………………...….126 Table 17: Study 2, Within-Person Effects of NSCE and Pride on Workplace Outcomes ………………………...………………………………………127 Table 18: Study 2, Moderating effect of Emotional Management Strategies …………129 Table 19: Study 2, Comparison of NSCE vs. Guilt and Shame ……………………….134 vii List of Figures Figure 1: Study 1, Summary Model of Self-Conscious Emotion Antecedents and Responses ……………………………………………………………………6 Figure 2: Study 2, Theoretical Model of Antecedents of Consequences of Self-conscious Emotion ……………………………………………………………………...7 Figure 3-1: Study 2, Number of Positive Self-Relevant Events ……………………….112 Figure 3-2: Study 2, Number of Negative Self-Relevant Events …………………….113 Figure 4:
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