Resource Guide Welcome

RESIDENTIAL RESOURCE GUIDE WELCOME

Welcome to the City of Anaheim! A great way to get started in strengthening your neighborhood is by introducing yourself and getting to know one another. Develop an emergency We are a welcoming city that strives to help new residents feel like part of contact list so that you and your neighbors can check on each other or start their adopted community. That means we treat everyone with dignity and a neighborhood watch program. From there, you can hold block parties or respect, while our community groups offer a helping hand to make people find other creative ways to get to know your neighbors. feel at home here. We celebrate the smallest acts of kindness like introducing yourself to strangers, greeting new neighbors with a warm welcome, or Learn about the many programs and services available to you by our city and helping new residents get access to the services they need. agency partners. Or call us at 311 and we’ll help you get connected.

Trevor O’Neil Jose F. Moreno District 6 District 3 Jose Diaz District 1

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Libraries Community Centers L1 Anaheim Central Library L6 Ponderosa Joint-Use Library C1 Brookhurst Community Center C6 Miraloma Park 500 W. Broadway 240 E. Orangewood Ave. 2271 W. Crescent Ave. Family Resource Center Anaheim, CA 92805 Anaheim, CA 92802 Anaheim, CA 92805 2600 E. Miraloma Way 714‑765‑1880 714‑740‑0202 714-765-3373 Anaheim, CA 92806 714-765-6490 L2 Canyon Hills Branch L7 Sunkist Branch C2 Downtown Anaheim Youth Center C7 Oak Canyon Nature Center 400 S. Scout Trail 901 S. Sunkist St. 225 S. Philadelphia St. 6700 E. Walnut Canyon Rd. Anaheim, CA 92807 Anaheim, CA 92806 Anaheim, CA 92805 Anaheim, CA 92805 714‑765‑6444 714‑765‑3576 714-765-4501 714-998-8380

L3 East Anaheim Branch L8 Books on the Go! C3 Downtown Community Center C8 Ponderosa Park 8201 E. Santa Ana Canyon Rd. (self-service kiosk at ARTIC) 250 E. Center St. Family Resource Center Anaheim, CA 92808 2626 E. Katella Ave. Anaheim, CA 92805 2100 S. Haster St. 714‑765‑3887 Anaheim, CA 92806 714-765-4500 Anaheim, CA 92802 714‑765‑1725 714-750-2826 L4 Euclid Branch Library L9 Anaheim Heritage Center C4 East Anaheim Community Center C9 West Anaheim Youth Center 1340 S. Euclid St. 241 S. Anaheim Blvd. 8201 E. Santa Ana Canyon Rd. 320 S. Beach Blvd. Anaheim, CA 92802 Anaheim, CA 92805 Anaheim, CA 92808 Anaheim, CA 92805 714‑765‑3625 714‑765‑6453 714-765-3904 714-765-6400

L5 Haskett Branch Library C5 East Anaheim Gymnasium 2650 W. Broadway 8165 E. Santa Ana Canyon Rd. Anaheim, CA 92804 Anaheim, CA 92808 714‑765‑5075 714-765-3960 CITY SERVICES

Welcome to Anaheim! The following ANAHEIM MUNICIPAL ANAHEIM DISPOSAL contact numbers are for Anaheim GOVERNMENT residents to utilize. You may also Provides solid waste collection Contact local council authority or services. Contact us to inquire request online services through questions regarding city policy. about your trash collection www.anaheim.net. Click on ‘Anaheim schedule. Anaheim Anytime: Anytime’ to access service requests or Dial 311 or call 714‑765‑4311 Bulky Item Pick-Up: 714‑238‑2444 dial 311 for general inquiries. Mayor and City Council Office: 714‑765‑5247 Recycling/Household Hazardous PUBLIC SAFETY Waste Disposal: 714‑834‑6752 Serves residents and provides a safe neighborhood environment PLANNING & CODE 24/7. ENFORCEMENT Emergencies: Dial 911 Building permits, planning services for development projects, and Report Fire Hazards to Fire & reporting of code violations to Rescue: 714‑765‑4040 preserve neighborhood standards and safety. Report Crime to Police Department: 714‑765‑1900 Building Permits: 714-765-5153

24-Hour Graffiti Hotline: Dial 311 or call PUBLIC UTILITIES 714‑765‑4311 Operates, maintains, and Grocery Cart Removal: provides water and power. Call 800‑252‑4613 714‑765‑3300 for:

Code Violations: Utilities Customer Service 714‑765‑5158 ADDITIONAL RESOURCES Report Power or Water Problems Adult/Senior Protective Services: Street Light Repair Requests If you suspect an adult/senior is being neglected or abused Home Utility Check-Ups COMMUNITY SERVICES 800‑451‑5155 TreePower – Free Shade Trees Provides a variety of programs Child Protective Services: and opportunities for family If you suspect a child is being participation. neglected or abused 714‑940‑1000 General Information: PUBLIC WORKS 714‑765‑5191 Domestic Violence Assistance Responsible for the construction, Program: Neighborhood Services: maintenance, and operation of If you suspect domestic violence 714‑765‑4456 public facilities and infrastructure. 714‑935‑7956

Park Maintenance: Streets and Sewers: For all other inquiries, call: 714‑765‑5155 714‑765‑6860 714‑765‑4311

Anaheim Public Libraries: Traffic and Transportation: 714‑765‑1880 714‑765‑5202 YOUR UTILITY FINANCIAL + EMPLOYMENT ASSISTANCE

Anaheim Public Utilities provides quality water and reliable electric service to The City of Anaheim provides a variety of assistance programs to help residents all our customers. With more than 45 rebates and incentive programs, Anaheim live a better quality of life. These offerings help create job opportunities, living businesses and residents can save water and energy to lower utility bills. For any assistance, and community programs for the community. inquiries, call us at 714-765-3300.

ESTABLISHING SERVICE PAYMENT OPTIONS HOUSING ASSISTANCE

Anaheim Public Utilities will assist BY MAIL via check, money The Anaheim Housing Authority you in setting up your electricity and order, cashier’s check, or manages federally-funded water service. Additionally, you may credit card (residential only) programs and grants. There are also sign up for trash pickup and several options for assistance paramedic services through your BY PHONE during business to low-income families, elderly utility. hours using a credit card or residents, disabled community electronic payment from a members, and veterans. To Complete application by phone: financial institution find out which programs Monday – Thursday, 7 a.m. – 7 p.m. are currently available, visit Friday, 7 a.m. – 5:30 p.m. IN-PERSON www.anaheimhousingprograms.net. Saturday, 8 a.m. -12 p.m. at 201 S. ANAHEIM BLVD. walk in: NON-PROFIT UTILITY Or in person: Monday – Friday, ASSISTANCE Monday – Friday, 8 a.m. – 5 p.m. 8 a.m. – 5 p.m. Saturday, 8 a.m. – 12 p.m. There are a number of community two drop boxes: South side organizations —such as Please visit our website for our of Anaheim West Tower Community Action Partnership most updated business hours. and drive-through inside the (714‑839‑6199), Salvation Army adjacent parking structure (714‑783‑2344) and Share Our You may also complete an Selves (949‑642‑3451)— that may online application by visiting AUTOMATED AND ONLINE be able to provide assistance with anaheim.net/utilities. via anaheim.net/utilities credit one-time bill payment for qualified card or electronic payments customers. For a list of additional resources, visit anaheim.net/utilities and search ‘customer assistance’ REBATES & INCENTIVES or dial 3-1-1.

HOME UTILITY CHECK-UP - This free water and energy survey of your home will help reduce your utility bill by EMPLOYMENT OPPORTUNITIES providing free energy and water saving devices, in addition to a personalized The Human Resources team report on recommended action items in Anaheim works to hire, and available rebates. compensate, support and create a SENIOR CITIZEN RESOURCES workforce dedicated to delivering ENERGY AND WATER SAVING PROGRAMS - Anaheim Public Utilities high-quality services. Current offers several types of incentives for upgrading your home; such as rebates The Senior Activity Center— job descriptions can be found at when you upgrade to water and energy-efficient appliances, cash for recycling centrally located at the Downtown www.anaheim.net/jobs. a used refrigerator, and even free shade trees to keep your home cool. Anaheim Community Center— offers services such as: local Another resource for useful WEATHERIZATION PROGRAM - Anaheim Public Utilities, in partnership transportation, health insurance employment and training services with SoCalGas, assists income-qualified residents in making their homes and legal aid counseling, income is www.anaheimjobs.com. Here you more water and energy-efficient by making home repairs, replacing inefficient tax assistance, and more. can find resources, job listings, appliances, and installing other measures as needed. Call 714‑765‑4510 for more connections to workshops and job information. fairs, and more. SCHOOL DISTRICTS

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3 Orange Unified School District www.orangeusd.k12.ca.us ANAHEIM.NET/UTILITIES FACEBOOK.COM/ANAHEIMUTILITIES INSTAGRAM.COM/ANAHEIMUTILITIES