REF:
AB(N)/06/14
AREA BOARD : NORTH LUTON
DATE : TUESDAY 10TH JUNE 2014
TIME : 8.00 PM
PLACE : WARDEN HILL JUNIOR SCHOOL BIRDSFOOT LANE, LUTON, LU3 2DN
COUNCILLORS : BURNETT HINKLEY CAMPBELL KNIGHT R. J. DAVIS LEWIS FOORD TITMUSS GARRETT (CHAIR) WORLDING
QUORUM : 3 MEMBERS
INFORMATION FOR THE PUBLIC
From 6.30 p.m. to 8.00 p.m. Ward Forums will take place. The Forums will enable issues that are specifically relevant to each Ward to be discussed.
The Area Board will commence at 8.00 p.m.
PURPOSE: To enable the Council to effect locally based communication, consultation and decision making.
This meeting is open to the public and you are welcome to attend.
For further information, or to see the papers, please contact us at the Town Hall:
IN PERSON, 9am to 5pm, Monday to Friday, or
CALL Democratic and Member Services on 01582 546781
ACCESS the Council’s Committee Management Information System (CMIS) at agendas.luton.gov.uk/cmiswebpublic/
Arrangements can be made for access to meetings for disabled people.
If you would like us to arrange this for you, please call us on 546781
AGENDA
Agenda Subject Page No. Item
1. APOLOGIES FOR ABSENCE
2. MINUTES
1. 6th March 2014 2.1/1 - 2.1/4 2. 20th May 2014 2.2/1
(8.05) 3. CHAIR’S ANNOUNCEMENTS
(8.10) 4. FEEDBACK FROM WARD FORUMS
(8.20) 5. PUBLIC QUESTION TIME
6. PETITIONS, IF ANY (None for this Meeting)
(8.30) 7. HEALTHWATCH LUTON GP REVIEW – REPORT AND 7/1 – 7/13 RECOMMENDATIONS (Report of the Project Officer, Healthwatch Luton and the Head of Strategy and Governance, Luton CCG)
(8.50) 8. MARSH FARM, REGENERATION AND HEALTHY Oral Report ENVIRONMENTS: WORKING WITH THE TOWN AND COUNTRY PLANNING ASSOCIATION (Report of the Advanced Health Improvement Specialist)
(9.05) 9. YOU SAID, WE’RE DOING NEIGHBOURHOOD 9/1 – 9/8 GOVERNANCE PROGRESS REPORT (Report of the Community Development Project Manager)
(9.20) 10. AGENDA PLANNING
DATE OF NEXT MEETING – THURSDAY 16TH OCTOBER 2014
6.30 pm North Luton Ward Forums 8.00 pm North Luton Area Board
Contact Officer: Bert Siong Direct Line: 01582 546781 AGENDA ITEM
NORTH LUTON AREA BOARD 2.1
6th March 2014 at 8.00 p.m.
PRESENT: Councillor Garrett (Chair); Councillors Burnett, Campbell, R. J. Davis, Foord, Hinkley, Knight, Lewis, and Worlding
1 APOLOGY FOR ABSENCE (REF: 1)
An apology for absence from the meeting was received on behalf of Councillor Titmuss.
2 MINUTES (REF: 2.1)
Resolved: That the minutes of the meeting held on 17th October 2013 be taken as read, approved as a correct record and signed by the Chair.
3 CHAIRMAN’S ANNOUNCEMENTS (REF: 3)
The Chair advised of the outcome of the participatory budget prioritisation of funding to the following organisations:
More Fire Braz. Juj. Futures YV Friends of Keech LCST Junior Club Level Trust 9 Red Friends of Redgrave Limbury Baptist Church Marsh Farm Fireworks Futures 50+ Credit Union Level Trust Marsh Farm Outreach The Non Violence Allow LCCD Culture Day Warden Hill CA North Awards Night Sangam Ladies
The Chair further advised of consultation being undertaken by the Community Safety Partnership and urged them to complete a survey seeking views in relation to crime and disorder in the town.
Resolved: That the Chairman’s announcement be noted.
4 FEEDBACK FROM WARD FORUMS (REF: 4)
Feedback on key issues discussed at each ward was provided as follows: 2.1/1
Bramingham Ward
Bus stops – pavements raised but bus stops not finished Litter – from the College to Sainsbury’s Footpath notice – post and board but no sign?
Icknield Ward
Limbury Ward
Flooding / drainage – Black Swan Lane Clearance of Wardown Park lake Parking – schools / on grass verge Bus stops – parking near / dangerous Calverton Road – Road surface
Northwell Ward
Parking around school Parking on grass verges – causing damage House of Multiple Occupation – the old Sherd Lodge building
Sundon Park Ward
Future of library building Future of old community centre building Future of old Post Office shop
Resolved: That the feedback on the top key issues from the Ward Forums be noted.
5 PUBLIC QUESTION TIME (REF: 5)
Members of the public raised the following issues:
Stockwood Park Golf Club – was advised that Active Luton have handed back the management of the Golf Club – what will the Council do about operating the Golf Club?
Central Bedfordshire Council (CBC) development – no progress seen. Central Bedfordshire need to come and speak to the people of North Luton, when there is a public enquiry an inspector will review the proposals and will no doubt note Central Bedfordshire’s failure to come and speak to the people of Luton and particularly the North Luton Area Board, despite several invitations. The Chair pointed out that Luton Borough Council do not have any jurisdiction over CBC Planning Applications but out of good practice they should conduct a meaningful consultation, which to date they have failed to do.
Members of the Board suggested making a recommendation to the Executive and submission of a Motion to Full Council. 2.1/2 Resolved: (i) That the above questions and comments put forward by members of the public be noted.
(ii) That the Executive be advised to support and forward to Central Bedfordshire Council the views of the North Luton Area Board:
That the North Luton Area Board is appalled at the way in which Central Bedfordshire Council has treated the residents of North Luton by their refusal to attend any public meeting, including that of the Board, to explain and seek the views of those affected in relation to the future proposed housing development to the North of Luton.
(iii) That a motion be submitted to full Council seeking their support and that of the two Luton MPs in advising Central Bedfordshire Council of their
6 PRESENTATION – POLICE AND CRIME COMMISSIONER (REF: 7)
The Police and Crime Commissioner, Olly Martins gave a detailed oral presentation about his role as a Police and Crime Commissioner for Bedfordshire, highlighting his activities in Luton since he took office. He spoke about the recent incidents in Luton and the way forward for Bedfordshire and in particular Luton.
He stated that the main role of the Police and Crime Commissioner (PCC) was to cut crime and deliver an effective and efficient police service within the Bedfordshire area which he was accountable for.
He highlighted his key roles as follows:
Voice of the people and the wider justice system Provide a strong accountability and hold the Chief Constable of Police and the force to account and ensuring that the police were accountable and answerable to the wider community To ensure that the needs of the communities were met through confidence and trust To ensure the Police worked with partners and a cross section of local and national levels to ensure a consistence approach and effectively preventing and reducing crime.
His aim as the PCC for Bedfordshire was to work with the public to identity their priorities and ensure that these views were well represented. The overall running of general policing was a matter for the Police. In terms of priorities and holding the police to account, he explained two key roles of the PCC:
Setting Annual Budget
In 2010 the Police experienced budget cuts by 20% and the impact in Bedfordshire was a budget reduction of £19Million. This impacted on reducing the number of policing by 100 Police Officers as well as losing a 3rd of the PCSO’s. He was able to retain the PCSCO’s.
2.1/3 Funding Formula
Based on the assessment of needs, Bedfordshire received £24Million less funding formula.
Partnership Working: The PCC stated that it was essential not to lose sight of the fact that the recent incidents in Luton was carried out by a very small minority and not a representation of the town. There were lots of decent and law abiding citizens in Luton.
Body Worn Video Cameras: All front line officers on a permanent basis would be wearing body worn video cameras
Members of the public raised questions about the appropriateness of the body worn videos cameras selected for use, and who would decide when to switch on the video.
Resolved: That the presentation of the Police and Crime Commissioner be noted.
7 YOU SAID, WE’RE DOING – NEIGHBOURHOOD GOVERNANCE PROGRESS REPORT (REF: 8)
The Board received the report of the Community Development Project Officer, providing a comprehensive update of the Community Development Service activities and developments across all of the North Area.
Dr Chowdhury and Adrian Cullen from the Luton Clinical Commissioning Group addressed the meeting in relation to palliative care, partnership working, mental health leads and Healthwatch.
Resolved: That the report (Ref: 8) be noted.
8 AREA REPORT (REF: 9)
The Area Board Support Officer advised that the balance of funds had been transferred to the participatory budgeting fund.
Resolved: That the report (Ref: 9) be noted.
9 ITEMS FOR NEXT BOARD MEETING (REF: 10)
10 DATE OF NEXT MEETING (REF: 11)
TUESDAY 10TH JUNE 2014
6.30 pm North Luton Ward Forums 8.00 pm North Luton Area Board
(Note: The meeting ended at 9.45 pm)
2.1/4 AGENDA ITEM
2.2
NORTH LUTON AREA BOARD
20TH MAY 2014 at 6.48 p.m.
PRESENT: Councillors Campbell, R. J. Davis, Garrett, Hinkley, Knight, Lewis, Titmuss and Worlding.
11 ELECTION OF CHAIR (REF: 1)
Resolved: That Councillor Garrett be elected Chair of the North Luton Area Board for the ensuing Municipal Year.
(Note: The meeting ended at 6.49 p.m.)
2.2/1 AGENDA ITEM
7
AREA BOARD: NORTH LUTON BRAMINGHAM, ICKNIELD, LIMBURY, NORTHWELL AND SUNDON PARK WARDS
DATE: TUESDAY 10TH JUNE 2014
SUBJECT: HEALTHWATCH LUTON GP REVIEW – REPORT AND RECOMMENDATIONS
REPORT BY: HEALTHWATCH LUTON/LCCG
CONTACT OFFICER: KAY KOKABI – HEALTHWATCH LUTON PROJECT OFFICER. 01582 817060
ROD WHILE – HEAD OF STRATEGY AND GOVERNANCE LCCG
WARDS AFFECTED: BRAMINGHAM, ICKNIELD, LIMBURY, NORTHWELL AND SUNDON PARK WARDS ______
PURPOSE
1. This report summarises the key findings, recommendations and next steps required to improve patient experience within GP Practices across North Luton, with the purpose of informing ward Councillors and Area Board partners and shaping Area and Neighbourhood work programmes.
RECOMMENDATIONS
2. There are eight doctor surgeries in or directly serving the communities of North Luton. Five surgeries scored negatively for wheelchair/pram access. Eight surgeries do not have a hearing loop system in place. Two surgeries do not have a Patient Participation Group. Three surgeries have been identified as requiring extended opening hours. Three surgeries have been recommended to install an electronic-check in system. Following the responses received from the individual surgeries, the Board is asked to consider and note the following 8 recommendations for Luton Clinical Commissioning Group (LCCG) and partners to progress:
NHS England to assist and support surgeries with extending opening hours applications; 7/1
LCCG to consider funding the implementation of electronic patient check in systems, during this financial year, establishing a simple and straightforward process for surgeries to apply for, and have installed, the relevant hardware; Luton Borough Council (LBC) and LCCG to support funding applications for automatic/power assisted doors. Healthwatch Luton will be liaising with NHS England throughout this process; LBC and Councillors to ensure any planning issues that arise with reference to the installation of automatic/power assisted doors, are resolved at the earliest possible opportunity; LCCG to consider funding the implementation of hearing loops within surgeries, during this financial year, establishing a simple and straightforward process for surgeries to apply and receive funding; LCCG to support surgeries in developing and establishing successful Patient Participation Groups; LBC and Councillors to encourage participation and involvement in Patient Participation Groups with local residents. LCCG encourages and supports GP practices to be making better use of social media such as text reminders for appointments.
BACKGROUND
3. The Neighbourhood Governance Residents’ Survey (2013 – 14) found that 63% of people in North Luton responding used GP services when they needed to get help urgently for a health problem over the previous 12 months, more than any other health service provider. When asked about local health services like the GP, local hospital or community nurse, residents were also asked what one thing they felt needed most improving? The main generic issues flagged up in response to these questions were: Access to GP appointments Waiting times at GP services and other Health services
4. The CCG has also undertaken surveys with residents and patients across the Borough and the key issues raised were also difficulties making an appointment, and having services closer to home, rather than having them all based at the hospital, both of which are access issues. Further research on residents’ views across the Borough on the relative desirability of particular community based services will be undertaken through the Neighbourhood Governance Residents’ Survey this year (2014 – 15), and this issue of patient access to Health services remains a priority for the CCG.
5. Throughout the months of September – December 2013, Healthwatch Luton conducted a review of GP services in Luton. In this review 962 patients were surveyed and 39 unannounced visits were carried out at 7/2
each GP surgery in Luton. From our review a total of 680 recommendations were submitted to all GP practices in Luton. Our recommendations are designed to improve the overall patient experience in Luton and address areas from appointment availability, physical access, access to information, waiting times and patient environment/experience. Each GP surgery has been issued its own individual report with recommendations based on our survey and observation data. Each surgery responded to our recommendations prior to publication.
6. In North Luton there are eight GP surgeries in or servicing the communities of the wards of Bramingham, Icknield, Limbury, Northwell and Sundon Park. In Bramingham there are two GP surgeries. These are: Barton Hills Medical Group and Bramingham Park Medical Centre. In Northwell there are two GP surgeries: Moakes Medical Centre and Gardenia Marsh Farm Branch Surgery. In Sundon Park there are two GP surgeries: Sundon Park Medical Centre and Sundon Park Health Centre (Tenth Avenue). In Icknield there is one GP Surgery: Gooseberry Hill Health Centre. Gooseberry Hill Health Centre is part of Bedfordshire Clinical Commissioning Group.
7. We have issued 134 recommendations across all 8 GP surgeries in North Luton.
8. Healthwatch Luton will be liaising with each surgery on an individual basis to address the implementation of each recommendation. Some recommendations can only be implemented with additional or further funding that will require a collaborative approach with National and Local Commissioners. For example, in some cases an application for further funding will need to be made directly to NHS England as they are the responsible contract holders for GP surgeries in Luton. Some recommendations may need the assistance of LBC with regard to planning permission/applications if it is determined that the surgery refurbishment will require planning permission.
9. The purpose of this report is for LBC and LCCG to be included as key partners into the discussions for supporting and assisting the implementation of our recommendations where appropriate.
10 An overview for the overall findings of North Luton is included as Appendix A. All individual GP surgery results are available on request.
APPENDICES
Appendix A - North Luton Overall GP Surgery Results
7/3
North Luton Overall GP Surgery Results
NORTH LUTON GP SURGERY RESULTS
HEALTHWATCH LUTON - 2014
North Luton Overall Results
North Luton GP Results
Throughout the months of September to December 2013 Healthwatch Luton conducted a review of GP Services. Listed below are the overall survey results and overall observation results for GP surgeries in North Luton. A total of 7 GP surgeries are captured in this report which are: Bramingham Park Medical Centre (Petros), Barton Hills Medical Group, Gooseberry Hill Health Centre, Neville Road Surgery, Moakes Medical Centre, Gardenia Marsh Farm Branch Surgery, Sundon Medical Centre and Sundon Park Health Centre (Tenth Survey Results Avenue). Total number of respondents = 171
AGE UNDER 18 18-25 26-40 41-65 OVER 65 FREQUENCY 7 9 42 78 35
ETHNICITY WHITE BRITISH NON WHITE BRITISH DID NOT SAY FREQUENCY 105 59 7
GENDER FEMALE MALE DID NOT SAY FREQUENCY 66 67 5
DISABILITY YES NO FREQUENCY 28 143 1
2
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
Survey Results North Luton GP Surgeries
Q1. Is it easy to get through to your surgery on the telephone? 80% of respondents stated that it was not easy to get YES NO NOT SURE through on the telephone.
136 34 1 Q1.
Q2. Can you book your 85% of respondents stated appointment online? that they could not or were unsure if they could book YES NO NOT SURE their appointments online.
25 48 98 Q2.
of 49respondents% of respondents stated that they wouldstated use an Q2b. Would you use this service if available that they would use an online appointment booking service YES NO NOT SURE if it were available.
84 64 23 Q2b.
Q3. Does your surgery send you an 47% of respondents stated appointment reminder text message? that the surgery does not send them an appointment YES NO NOT SURE reminder text message.
66 81 24 Q3.
65% of respondents stated Q3b. Would it be/is it helpful to you? that an appointment reminder text message would YES NO NOT SURE be helpful to them.
111 34 26 Q3b. 3
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
Survey Results North Luton GP Surgeries
Q4. Are you happy with your surgery’s opening hours? 82% of respondents stated that they were happy with YES NO NOT SURE the surgery opening times.
140 28 3
Q4.
Q5. Is the building accessible and patient Q5b. Are you happy with wheelchair friendly? access/pram access?
YES NO NOT SURE YES NO NOT SURE
149 13 9 55 36 80
Q5c. Are you happy with the waiting 21% of respondent stated room? that they were unhappy with wheelchair/pram access. YES NO NOT SURE
155 10 6 Q5b.
Q5d. Is the waiting room child friendly? 22% of respondents stated that the waiting room is YES NO NOT SURE not child friendly.
47 38 86 Q5d.
4
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
Survey Results North Luton GP Surgeries
Q6. Can you get an appointment for Q5e. Are you happy with the toilets? when you need it?
YES NO NOT SURE YES NO NOT SURE
134 8 29 92 79 0
46% of respondents stated Q7. Is there enough privacy to talk to reception in confidence? that they could not get an
appointment for when YES NO NOT SURE they needed it. 75 91 5 Q6.
5 3% of respondents felt Q8. Is it clear for you to know when it is time to see your doctor (system in that there was not enough reception for alerting you to see your privacy to talk to reception doctor)? YES NO NOT SURE in confidence. 147 24 0 Q7.
Q9. How long after your appointment time do you 29% of patients stated normally wait to be seen? (In Minutes?) that they waited for more than 15 minutes after Less than 5 5 to 15 More than 15 their appointment time to see their GP. 20 101 50 Q9.
5
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
Q5b. Q5b.
Q6. Q6.
Q7. Q7.
Q5e.
Survey Results North Luton GP Surgeries
Q10. Are there any language barriers Q11. Is there the right when communicating with staff or information/leaflets available at your doctors? surgery of specific interest to you?
YES NO NOT SURE YES NO NOT SURE
11 160 0 156 10 5
91% of respondents Q12. Do you think your surgery should have water available in the waiting stated there is room for all patients? information of specific YES NO NOT SURE interest available at the 132 23 16 surgery. Q11.
Q13. Do you only see a certain doctor in 77% of respondents your surgery? stated that there should be water available in the YES NO NOT SURE waiting room. Q12. 66 104 1
Q14. Do you avoid any doctors? 23% of respondents stated that they avoid a YES NO NOT SURE certain doctor.
40 131 0 Q14.
6
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
Survey Results North Luton GP Surgeries
Q15. Do you have confidence and trust in your doctor? 88% of respondents have confidence and YES NO NOT SURE trust in their doctor. 150 18 3 Q15.
Q16. Do you feel your doctor listens to 91% of respondents feel you and considers your opinion? that their doctor does
YES NO NOT SURE listen or consider their opinion. 155 16 0 Q16.
Q17. Do you feel you have enough time 85% of respondents stated with your doctor? that they felt they did have
enough time with their YES NO NOT SURE doctor during their
146 24 1 appointment. Q17.
Q18. Do you feel you are involved in 87% of respondents decisions about your care and treatment? stated that they felt
YES NO NOT SURE involved in decisions about their care and 148 22 1 treatment. Q18.
7
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
Survey Results North Luton GP Surgeries
Q19. Overall, how do you rate the doctors at your 56% of surgery? respondents
rated the doctors Score Very Poor Poor Ok Good Excellent at the surgery as either good or Frequency 5 19 51 56 40 excellent. Q19.
Q20. Are the staff (reception/practice manager) at your surgery helpful and understanding? 92% of respondents stated that staff are YES NO NOT SURE helpful and 158 13 0 understanding. Q20.
Q21. Do staff listen to you? 96% of respondents stated that staff do YES NO NOT SURE listen. 164 7 0 Q21.
Q22. Do staff treat you with respect? 96% of respondents
YES NO NOT SURE stated that staff treat them with respect. 164 6 1 Q22. Q22.
8
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
Q13.
Q14.
Survey Results North Luton GP Surgeries
Q23. Overall, how do you rate the staff at your surgery? 86% of
respondents rated the staff at Very Not Score Poor Ok Good Excellent Poor sure the surgery as either good or Frequency 2 4 17 90 57 1 excellent. Q23.
Q24. Overall, are you happy with the 91% of respondents quality of care, treatment and service you receive at your surgery? stated that they were
YES NO NOT SURE happy with the overall quality of care, 156 15 0 Q23. treatment and service. Q24.
Q25. Would you recommend your surgery to other people? 86% of respondents
would recommend the YES NO NOT SURE surgery to others.
147 24 0 Q25. Q24.
Q26. How would you score your doctor’s surgery?
Score 1 2 3 4 5
Description Very Poor Poor Ok Good Excellent
Frequency 1 4 35 79 52
77% of respondents rated the GP surgery a
score of 4 or 5. Q26. 9
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
93% of respondents would recommend this surgery to other people.
Observation Results North Luton GP Surgeries
Key Observation Findings
63% of Surgeries All surgeries (5 out of 8) scored (8 out of 8) did not negatively for have a hearing loop wheelchair/pram access. system in place.
88% of Surgeries All surgeries (7 out of 8) did not have (8 out of 8) did not a comments/ have privacy at the suggestions box. reception area.
25% of Surgeries 25% of Surgeries (2 out (2 out of 8) did not of 8) did not have an have a Patient online appointment Participation Group. booking facility.
10
HEALTHWATCH LUTON - 2014 NORTH LUTON GP SURGERIES RESULTS
North Area Board Neighbourhood Governance Progress Report: March – June 2014
Date: 10 June 2014 Name of Chair: Councillor Michael Garrett Reporting Officer: Sandra Hayes (on behalf of Area North Partnership Group)
This report gives an overview of progress on community priorities for the north of Luton agreed with local people, councillors, and council partners as part of the ‘Your Say, Your Way’ programme.
Luton Clinical Commissioning Group Community Priorities and Service Updates
Community-led festival to River Lea clean up commemorate World War I Staff got together with local charity Signpost and organised a litter pick along the River Lea in April. A very enjoyable day was had by all The Council and partners have been working together to support and parts of the river are now in a much better condition. the local community to organise the Area North Festival on Saturday 9 August. Multi-agency meetings have been held and it has been agreed that this year’s festival will be a commemoration in honour of the World War I centenary.
Local businesses and community North Luton community projects 2014 The successful North Luton projects from the 2013 ‘Your Say, Your Way’ groups support the Luton Poppy programme are concluded and monitoring and evaluation has already Appeal been carried out. Staff and community organisations are now getting ready for 2014 Sea cadets, scouts, girl guides and representatives from the Council projects to start. The relevant paperwork and funding agreements are and other local organisations and community groups came together now being put in place. to sow poppy seeds in Wardown Park as part of the launch of the Luton Poppy Appeal in May. There are some very exciting projects taking place in North Luton this Luton resident Martin Gazeley has also been leading a campaign to year, including: encourage community groups to plant poppy seeds throughout the Festivals/events Community support/participation town and also lent his support to the appeal. groups The Luton Poppy Appeal, spearheaded by Love Luton and privately • Sundon Park festival • More fire Jujitsu funded by local businesses, is a four-year exercise to encourage local • Culture day • Sundon Park art class people to plant poppy seeds in remembrance of all those who fought • Community awards night • Friends of Redgrave and died in World War I and other battles, and remembering those • Marsh Farm fireworks • Futures House 50+ group actively serving our country today to keep us safe. • Diwali festival • Conflict management training The Council has already begun sowing seeds provided by the appeal •Computer classes in roundabouts and parks throughout the town and soon they will be blooming with red poppies. Support for young people Support for Group Buildings Trevor Holden, Chief Executive, Luton Borough Council said: • Level Trust • Decoration of Limbury Baptist “The Luton Poppy Appeal is an excellent way of commemorating • Futures Young Voice Church the outbreak of the first world war and gives communities the • Junior youth club • Improving the garden at Warden opportunity to acknowledge the huge sacrifices service men and Hill Community Association women made in the war and continue to do so, to ensure we can • Wifi at Marsh Farm Futures experience a better and peaceful life today. • Security Works at Marsh House • New catering equipment for Marsh “Many people in the town will have strong family connections to Farm Events Committee World War I and through the stories, photos and memories that are currently being collected we will able to find out what happened in For more information or to get involved in any of the above Luton during the war.” projects call 01582 548361 or email one of the following people: Groups wishing to obtain free poppy seeds can do so by downloading and completing the form at www.loveluton. • [email protected] org.uk/poppy. • [email protected] • [email protected]
2 Community Priorities and Service Updates
Other events/activities Targeted youth service update taking place in Luton to More than 1,000 young people, children and families visited Lea Manor and commemorate World War I Sundon Park youth zones between January and March 2014. Activities at the youth zones were provided by voluntary organisations such Luton Culture, in partnership with as Youth Leadership Training Programme, Autism Bedfordshire, Training4U, the University of Bedfordshire and TOKKO , Families United Network and Rampage, as well as Lea Manor and funded by the Heritage Lottery Fund, Lealands highschools and the Council’s Targeted Youth Services team. has launched an interactive website allowing people to discover, build and The Targeted Youth Work team is working intensively in the evening and share the stories of the town during weekends with up to 16 young people and their families who are some of World War One. For more details visit the most vulnerable residents in North Luton. Two staff from the street-based www.worldwar1luton.com youth work team, seconded to Safer Luton Partnership, spends up to six hours a week in the Marsh Farm and Sundon Park areas to divert young people from Life Choices Fair will be held in St ant-social behaviour after school and in the evening. George’s Square on 13 June, offering useful advice and information to help make people’s life easier and better, from tips on how to survive on a limited Community vegetable garden budget to healthy living. Chefs will also Following a vote on Community Payback projects (where ex-offenders carry be cooking tasty treats using the type out work as part of a community order court sentence) at the North Luton of foods which were rationed during Decision day, and encouragement from local councillors, Futures House now World War I. has its very own Community Garden! Fly a Flag for Armed Forces Day The Community Payback team have been in and prepared garden patches on 23 June in honour of servicemen and the vegetables grown will be given to the food bank to help local past and present - join us for the public families. ceremony outside the Town Hall - or Cathy McShane (Community Involvement Manager) has been working come to Lewsey Community Festival with groups based at Futures House and members of the local community on 28 June to help celebrate with the to encourage them to participate and work in this scheme and Haywood Armed Forces personnel old and new. House are the first group to rise to the challenge! Remembrance Ride to Flanders launched by Love Luton, departing from the war memorial at Luton Town Hall on Saturday 2 August and arriving in Futures Young Voices Flanders, Belgium on Monday 4 August Community Involvement Manager Cathy McShane and Jamrock have teamed coinciding with the date the war was up with BBC Three Counties and Radio 1 on a media and music programme announced. for local young people. Love Luton Summer in the Sun The programme aims to engage the young people in something they enjoy 1914 transforming St George’s Square and potentially want to embark upon as a career. As part of this programme, into a seaside themed event from 23-25 the young people visited Radio 1 in London to introduce their music to the 1 August featuring free activities from this Extra music manager. wartime period. In preparation for the visit the young people learned how to arrange music The Royal British Legion’s Service for their lyrics and put them in the right format for the recording studio. Most of Remembrance on Sunday 9 importantly they then got to make actual recordings of their music on CD at November, honouring people who have the Hat Factory and presented these to the BBC. given their lives in past and present The visit was very successful, and despite a clash in schedules meaning the 1 conflicts. Extra team being called away for the day, the lads ‘bumped’ into Charlie Sloth For further information about WWI (1Extra DJ/Presenter) and then some other well known artists including Styles P, events Luton, or to get involved, Jadakiss and SheekLouch who were also in the building. The young people met call 01582 548361 or email with the famous faces in the Green Room and took a number of photos. [email protected]
3 Health and Wellbeing
Doorstep clubs in North Doorstep clubs are ideal for those aged 14-25 who want to release some pent up energy, get fit and stay healthy. The clubs are low cost activities (just £1 per session) on Friday evenings, weekends and Monday nights. Sessions are run at Lea Manor and include swimming, gym and basketball. For more details and for session dates and times visit www.activeluton.co.uk/ac/doorstep-clubs
Healthwatch Luton Review of GP carried out across Luton and staff visited and assessed all 39 doctor surgeries in the town. Services: The Patient Experience The results also showed that 26 practices do not have A recent survey on GP services in Luton show that nine easy access for wheelchair users and 28 do not have a out of 10 people had confidence and trust in their hearing loop system in place. Only four were judged to Doctor. Nine out of 10 people also said they found staff have sufficient privacy in the reception area. were helpful and understanding. However more than half the people interviewed said they could not get an A report for each GP surgery has been created and appointment when they needed one, while a third had includes a response from the surgery along with their difficulty getting through to the surgery on the phone. timescales for implementing the recommendations issued by Healthwatch Luton. For a copy call The review was conducted by Healthwatch Luton with Healthwatch Luton on 01582 817060 or view online the support of volunteers and organisations from the at www.healthwatchluton.co.uk/gp-report local community. In total there were 962 patient surveys
Body camera Bedfordshire Police has been trialling the cameras since June 2013 to assess the best technology and value for money as part of a wider approach to safeguarding the public and Bedfordshire Police’s frontline. Not every conversation with a member of the public will be recorded; the devices are used when there is an evidence gathering opportunity and not for general innocent conversations with the public. Bedfordshire Police policy is that where the use of force, arrests or detentions are anticipated, the recording of the event should start at the earliest opportunity. While the decision to record or not record any incident remains with the device user, they must be mindful that failing to record incidents that are evidential will require explanation in court. During the camera trial Bedfordshire Police consulted with the public and asked the question ‘should all uniformed Body warn video cameras go live in officers have to wear a body worn video camera whilst Bedfordshire on duty’? The results showed 79.4 per cent of the 1,882 who answered said ‘yes’. Of the 1,916 who answered the Bedfordshire Police has now completed the roll out of question ‘Do you feel body worn cameras can help police 60 body worn video cameras for use by frontline officers in your area gather evidence’? An overwhelming 97.3 per across the county. The cameras, which are worn on the cent said ‘yes’. These figures, combined with many of the outside of the uniform, are designed to capture the sound positive comments received during the survey, are good as well as an accurate and transparent visual account of indications that there is strong public support for them. interactions with the public by response officers where an evidential record may be required.
4 Environment and Economy
Get on track at North Dame Kelly Holmes ‘Get on Track’ continues to inspire Dame Kelly Holmes Trust is once again teaming up with the Council’s Community development team to deliver the ‘Get on Track’ programme in Luton. ‘Get on Track’ is a personal development programme for 16-25 year olds and uses athlete mentors to inspire and motivate participants at the same time as providing them with a raft of employability skills. The initial 2014 Community Programme took place at the Sixth Form College and there will be another programme starting in August at a community venue. Anyone interested in taking part can contact the Community Development Service on 01582 54 87 75. Community Speed Watch coming to issues raised by residents across Luton, Bedford and Central Bedfordshire, and has an impact not only on road safety but your area on the quality of life of those that endure it. Are speeding motorists an issue in your neighbourhood? “Community Speed Watch seeks to promote safer driving in Do you want to help do something about it? our local communities by educating rather than prosecuting More volunteers are currently being sought for the individuals. Data collected is passed to Bedfordshire Police Community Speed Watch scheme which already operates who may undertake further speed checks and result in in Bedford and Central Bedfordshire and is now coming to drivers being prosecuted.” Luton too. Volunteers from Community Speed Watch undertook Supported by the Bedfordshire and Luton Casualty roadside checks in May in Luton, Dunstable, Leighton Partnership, Community Speed Watch enables volunteers Buzzard and Bedford. to work within their communities to raise awareness of the If you want to get involved email speedwatch@ dangers of speeding and help control the problem locally. bedfordshire.pnn.police.uk or complete the online People who register undertake training run by Bedfordshire form at www.drivesafely.org Police covering the use of speed indicator devices and radar guns, conflict resolution and an option for basic first aid. Equipment is delivered by local policing teams, and volunteers then run sessions noting the date, time, colour, make, model and registration number of any vehicle exceeding the speed limit. Registered keepers of offending vehicles are written to by the police, informing them that they were detected exceeding the speed limit and giving the details. Persistent speeders receive a second letter, and if there is a third occasion motorists can expect further action to be taken by police. Schemes can be set up in any ward, village or parish governed by a 30mph speed limit and where a group of at least three trained volunteers exists. Chief Inspector Neill Waring from Bedfordshire Police said: “Excessive speed on the roads is one of the most common
5 Marsh Farm Futures
Futures Business Voices The recently launched platform for local businesses is now well established with 18 businesses signed up. Its March meeting was attended by special guest including Cllr Sian Timoney, the portfolio holder for Regeneration, who explained the role of the local authority in relation to business growth and strategy. Business delegates were able to raise their concerns and ask questions about business support, planning permission and business rates. To join Business Futures Voice contact IshaqKazi on 01582 512555 or by email [email protected].
This is particularly true of Heywood House which started with six staff, increased to 15, and is now due to take on additional staff to meet the business need. Heywood House will employ 32 people by September. Significantly, all Heywood House staff live within three miles of Futures House. This demonstrates how Heywood House are making a major contribution to the local economy. Clare Heywood, Managing Director, said: “We are very pleased to have chosen Futures House to base our business. Our businesses have expanded quickly and we are proud to have created all these job opportunities for local people.”
Managing Director, Clare Heywod
Furures House Futures House cccupation World (a physio therapy company), Sparta Telecom, Demesne (an electronic continues to grow components company) and Pizza City. The Marsh Farm Futures (MFF) building The building offers modern facilities, is now 85 per cent occupied. This is biomass technology, disabled access, a major milestone for MFF which is free parking, meeting rooms, conference occupied by a range of public sector facilities and will soon have hot desk tenants including Cambridgeshire capability. Despite the economic Community Health Services, Luton downturn, Futures House has continued Borough Council, Luton Culture, Job to attract small businesses for office Centre Plus and Bedfordshire Police. space and business start up. There are also a number of private sector Some of the businesses based within occupants including Heywood House Futures have expanded and created a (day centre for disabled children), Physio number new jobs.
Futures Fun Factory creates jobs for locals Five local people were recently recruited to work at Futures Fun Factory taking the total staff up to 11 North Luton residents.
6 Marsh Farm Futures
Futures Cafe Futures Cafe opened its doors in February providing a variety of refreshments, sandwiches hot and cold drinks and traditional hot breakfasts. The cafe also serves the Futures Fun Factory customers as well as local residents. The café is currently open between 10am and 3pm.
Services provided at Futures House Partnership with the voluntary sector organisations is another key area of Marsh Farm Futures work. Service providers are continuing to deliver their services from the building. These include:
Service provider Type of service Time/ day of the week How to access the service Citizens Advice Bureau FREE legal advice 9.30am – 12.30pm By appointment only - call MFF team on 01582 512555 Well Springs and Job Club - job search, Every Tuesday Call into Futures House front Job Centre Plus applications, CVs and training 9.30-11:30am - all ages desk opportunities. 12-2pm - 18-24 year olds 2-5pm - all ages Job Centre Plus Employment support, benefit Daily drop-in service: Call into Futures House front advice, job searching 9am-4pm desk and contact JCP on ext. Mon-Tue/Thu-Fri 115 12-4pm, Wed Sexual health advice FREE confidential advice, 3-6pm every Thursday Call into Futures House front (Free advice to under 25s) information, support, desk and contact ‘Brook’ contraception, pregnancy tests Luton Borough Council Council tax, housing benefit, Monday - Friday Call into Futures House front Customer Services advice on Council services 8.30am to 5.30pm desk Luton Cultural Services Trust Community support, room Monday – Friday For more information please hire, self-help groups, day and evenings contact 01582 548360 partners Councillors: Surgeries for residents to 10am to 12noon Call into Futures House front Roy Davis raise their issues with elected First and third Saturday of desk on surgery day Don Worlding members each month
Playpark Children’s indoor Playpark is fully functional and particularly busy during school holidays and birthday parties. Marsh Farm Futures is delighted to have so many customers satisfied with the service. New schemes, aimed at increasing the participation of local people, will shortly be Indoor playpark introduced.
7 ...in North Luton
Your Local Councillors Bramingham Councillor Gilbert 7 Cheviot Close, Luton, LU3 3DH email [email protected] Campbell Councillor Katie Foord 3 Marston Gardens, Luton, LU2 7DU 01582 615 165/ 07947 043 606 or email [email protected] Icknield Councillor Michael Garrett 17 Butely Road, Luton, LU4 9HE 01582 575 630/ 07717 102 739 or email [email protected] Councillor John Titmuss 21 Compton Avenue, Luton, LU3 3HJ 01582 508 674/ 07872 937 065 or email [email protected] Limbury Councillor Jacqueline 98 Tennyson Road, Luton, LU1 3RR 01582 658 156/ 07957 752 205 or Burnett email [email protected] Councillor Stephen Lewis 40 Letchworth Road, Luton, LU3 2NU 01582 504 335/ 07971 475 511 or email [email protected] Northwell Councillor Roy Davis 34 Langford Drive, Luton, LU2 9AJ 01582 730 939/ 07887 574 632 or email [email protected] Councillor Don Worlding 41 Luxembourg Close, Luton, LU3 3TD 01582 581 650/ 07879 292 360 or email [email protected] Sundon Park Councillor Doris Hinkley 4 Chestnut Avenue, Luton, LU3 3JA 01582 592 516 or email [email protected] Councillor Sydney Knight 16 Atholl Close, Luton, LU3 3HJ 07958 634 798 or email [email protected]
Luton North and West Local Policing Looking for more information? Team For further information on this report or the “Your Say, Your Way” programme please call us on Futures House, The Moakes, Luton LU3 3QB 01582 55 87 75 or email: Call: 101 for non emergencies [email protected] Email: LPT.CommunityLuton-North&West@ [email protected] Bedfordshire.pnn.police.uk [email protected] Web: www.bedfordshire.police.uk [email protected]
Luton Clinical Commissioning Group