NEWS FROM CHP BECOME A April 2015 BOARD TRUSTEE MEET OUR SCRUTINY PANEL Your SHOW US YOUR Home BLOOMS

REPAIRS AND PHOTOGRAPHY IMPROVEMENTS COMPETITION SPECIAL RESULTS

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In brief... VISIT OUR WEBSITE Become a BOARD TRUSTEE Service centre We'll soon be launching our updated website which will have new features, making it easier for you to report a repair. goes global This training With its simpler and more our residents navigate their can benefit you! We’re happy to announce modern-looking design, the new way around our website,” said A Board Trustee needs to be an that the Customer Contact site makes it easier to find the Victoria Norton, PR and effective team member. We Association (CCA) has information you’re looking for. Marketing manager. expect candidates to have a recognised the great work ‘Your Home online’ – the new good general knowledge/ of our service centre by name for online services – still secondary education, to be reaccrediting it. allows you to request a repair but honest and transparent and now you can upload a photo of the “This is an excellent committed to the vision and repair that needs doing as well. achievement for us as the CCA values of the company. Training Global Standard is defined by “The website features a cleaner and support provided will ensure industry experts and an design and information has been that being a Board Trustee is a independent assessment like this trimmed down to make it positive experience for you. demonstrates our commitment succinct and to the point – less is Board training not only to residents,” said Gillian Moore, more when it comes to helping Service Centre manager. prepares candidates to serve on the Board. It also offers skills that can be added to your CV, for example, communications Join the and working as a team, voting register CHP Chair, Ursula Heelis leadership and managing people, managing finances, If you’ve just moved home don’t We are currently preparing a series of training sessions to give evaluation and quality, health forget to register to vote. CHP residents the skills and knowledge required to join our and safety, and basic ICT The deadline to register to vote training. People who become a Board. Any travel and childcare expenses during the training in this year’s general election Board Trustee often find they (which takes place on Thursday can be claimed. are able to build on personal knowledge and skills that they 7th May 2015) is Monday 20th We aim to make an appointment development of the company, they can take into other areas of April 2015. in October 2015. wish to influence its strategic their lives including study Coming to your area soon direction, they want to contribute Credit agencies always check Board Trustees are remunerated and employment. to their community or they have a whether you are on the electoral for their time spent helping the commitment to the provision of A previous candidate has register. Appearing on the list company be a success and are affordable housing. stated how beneficial the reassures them of your reimbursed in the course of their Look! New vans training was, not only preparing existence, so if you’re not on the work for travel and childcare. We welcome applicants from all A new fleet of vans with our refreshed and updated logo are now in for board trusteeship but in list questions will be raised and sections of the community but service and in your area. People usually become a Board their current workplace. your credit rating could be would like to improve Trustee because they are affected in the process. The new fleet of Vauxhall and Volkswagen vans will be used by representation of disabled and our Housing Options, Quality of Life, Grounds Maintenance and interested in the management and ethnic minority groups on our Board. “I was able to draw trades teams. To register simply on this training visit www.gov.uk/ “It’s been a long time since we last renewed our fleet and we wanted Applications should be completed and returned by Friday 24th during my interview register-to-vote. to update the vans with our refreshed logo. We made sure to phase April 2015. To express an interest or to ask any questions about for promotion at my in the introduction of the vans so we could continue to meet our the role of a Board Trustee, please phone Assistant Company Secretary, workplace... I got value for money objective,” said Gavin Page, Direct Labour Bobbie Charlick, on 0300 555 0500 or email [email protected]. that promotion!” Organisation manager.

2 3 YOUR HOME APRIL 2015 YOUR HOME APRIL 2015 REPAIRS AND IMPROVEMENTS SPECIAL REPAIRS AND IMPROVEMENTS SPECIAL

Installed 850 LED lights Upgraded Upgraded 1,172 (LED lights are brighter and are 185 kitchens, Home alterations properties more energy efficient. They only 75 bathrooms, Provided as part of our cyclical come on when needed as they’re 37 wet rooms external wall We want you to feel comfortable in works programme fitted with motion sensors.) insulation to your home and to make it your own. 47 properties 96 properties But please ask us for permission received loft before you carry out any Spent and cavity improvements and alterations to it. £175,000 Replaced 118 doors Completed insulation on fences 25 major As your tenancy agreement states, adaptations you must seek approval. If you do (such as not you could be charged £200 Fitted 395 fire Fitted 102 installing ramps (under our retrospective approval prevention doors HQN re-accredits Commercial Services windows and stair lifts) process) along with recharges if we have to rectify any work that you’ve carried out which does not meet Four years best in class our standards. t's official, our repairs, visible sign that our services The type of requests we’ll consider Ivoids and Decent Homes not only meet or exceed good giving permission for are: teams have been re- practice standards, but that • Satellite dishes and CCTV; accredited by the Housing we offer a best-in-class service • Replacing external doors or Quality Network (HQN) for to our residents. Obviously windows; Improving services to you… the fourth year running. we’re delighted to have been • Fitting laminate flooring or a reaccredited after a rigorous Following your suggestions – and as part of our promises to you – we’ve spent the last year Gavin Page, DLO Manager, said: shower over a bath; examination process.” upgrading your homes. Here’s a sample of the works we’ve completed in 2014/2015. “An HQN accreditation mark is a • Kitchen, bathroom and electrical alterations; • Laying decking, patios and paths. 2014 / 2015 spend PLANNED WORKS... The type of request we will not give Trades teams shine permission for are: During the last year we’ve spent over Electrical • Loft or conservatory conversions £4 million on improving your homes. Our electrical engineers have been or extensions; £300,000 accredited by the National Inspection • Air conditioning, log burning Council for Electrical Installation stoves, porches and ponds. CYCLICAL PROGRAMME... Contracting (NICEIC) while our gas engineers have been audited by the Gas If you’re unsure whether the Major adaptations Safe Register. work you wish to carry out £578,000 Gas replacements requires our permission please The NICEIC accreditation means that Our on electrical £200,000 NICEIC contact us and we’ll let you know. upgrades and testing; £1,000,000 our electricians can now test and certify certificate electrical equipment. Dave Parry, Electrical Service Top tip... manager, said: “To receive the accreditation is absolutely fantastic Do you know where your stopcock is? £1,500,000 Windows as it’s highly respected.” on our cyclical A stopcock is a valve which turns your water system The Gas Safe audit means that our on and off and is (usually) found under the kitchen decorations £100,000 engineers – who have been audited for sink. To make sure it’s working simply turn it off and programme the fourth year running – can service Fire prevention on to see if the water is still running. If it isn’t working, £405,000 your boilers, heaters and gas appliances give us a call and one of our tradesmen will visit you. on gas servicing £470,000 safely and efficiently.

4 5 YOUR HOME APRIL 2015 YOUR HOME APRIL 2015 STAR RESULTS NEW HOMES

We’d like to thank all of you We use the information who answered the STAR we gather from the STAR WINNERS survey questions and STAR survey to influence our services to you (please congratulate the winners Every year in October we send the Survey of Tenants note: the percentages shown of our prize draw, Ms Gent, and Residents (STAR) to all households asking you to may not add up to 100%, Mr Evans and Mrs Buck who as ‘neither’ answers are all won £100 in high street rate how satisfied you are with our services. not included.) shopping vouchers. This year we received over 1,200 Overall how satisfied or dissatisfied are you: responses. We’re looking at all of them carefully, especially those With us? 89.5% 8.8% which show your dissatisfaction. We’ll be in touch with all of you Back Lane, Stock With repairs and maintenance? 90% 8% who supplied us with your contact details to talk to you and see how That we listen to your views and act upon them? 79% 14% we can improve. Bungalows With your neighbourhood as a place to live? 89% 10% STAR winner Paul Evans That your rent provides value for money? 89% 9% BY MYRIAD HOMES

That your service charges provide value for money? 67% 21% Using our development subsidiary, Myriad Homes, two bungalows are being built for outright sale in Back Lane, With how we helped assist, move or swap your home? 60% 24% Stock. The money from the sale of these two-bedroom The condition of your home? 88% 11% bungalows will be used to provide further affordable homes. ose Construction has begun work on the properties, which are The advice you received about paying your rent? 89% 5% being built on former brownfield land. Due for completion in August, they’ll be built to meet the Lifetime Homes and Secured The advice you received about any benefits you may be eligible for? 75% 13% R by Design Standards. How we deal with your enquiries? 89% 7% How we dealt with your complaint? 77% 12% Development 2015-2018 Residents in flats were asked about their satisfaction with: During the next three years our Development team will be working to provide homes in: Our communal repairs services 77% 12% • Village, ; • Oak Cottages, Boreham; Residents in sheltered schemes were asked about their satisfaction with: • The Garrison, ; • Business Park; • Willowbrook, Hutton; • The Nest, Edney Common; The safety and security of their home 92% 8% • Windsor Road, • Beeches Road, ; Clacton-on-Sea; • Queens Road, The accessibility within their home 94% 4% • ; Frinton-on-Sea; • Chapel Road, Ridgewell; • Watch House Green, The facilities at the scheme 87% 9% • Hawkwell, ; Felsted; • South Street, Tillingham; • Channels, Chelmsford; The helpfulness of the scheme manager 83% 8% • New Barn, Chelmsford; • Hunts Drive, Writtle; STAR winner • Back Lane, Stock; • Broomhall Close, Chelmsford. The emergency alarm system 88% 2% Gemma Gent

6 7 YOUR HOME APRIL 2015 YOUR HOME APRIL 2015 COMPETITIONS COMPETITIONS

Leon Sullivan's winning image Peter Coleing's runner-up image Show us Barry Teader's winning image your blooms If you think your garden’s blooming beautiful why not enter the Your Home gardening competition?

It’s easy to do, just fill in Last year’s Best Front Garden the cut-out box below and send us a photo of your garden in its full blooming glory. Simply demonstrate your green fingered credentials and you could have a chance to win a £50 gardening voucher and a certificate! You can enter one of the following categories: HAPPY SNAPS We’ve introduced a • Best front garden; new category – best We’d like to congratulate Barry Teader and • Best back garden; hanging basket(s) – in Mark Francis' runner-up image • Best communal garden; the competition this Leon Sullivan – the 2015 winners of the Your • Best hanging basket(s); year following your Home wildlife photography competition. • Best environmentally- suggestions. friendly garden*. Barry's winning image of a We’d also like to congratulate Entry form Tortoiseshell Butterfly won the our runners-up: Mark Francis for Rules Deborah Forsyth's runner-up image over-18s category while Leon’s his image of a Red Deer, Peter Name: ...... Please tick the category All entries must be with us by Friday picture of deer leaping in a Coleing’s picture of an owl, 26th June 2015; you are entering Warwickshire park won the under- Deborah Forsyth’s bee Address: ...... • You, or your family, must have done 18s category. Both of our winners on a rose and Jill Taylor’s squirrel the gardening yourselves and you ...... Best front garden received a trophy, a £50 high on a post. All of our runners-up must not be a professional gardener; ...... • *If you are entering the Best street shopping voucher and their received a £25 high street voucher Best back garden environmentally-friendly garden pictures will be hung in the and certificate. category please supply us with a ...... Best communal garden Parkside Community Hub for all supporting letter detailing how “The wildlife theme to this year’s to see. Postcode: ...... Best environmentally- you are encouraging wildlife into competition really caught the your garden; friendly garden* imagination of our residents as Telephone No: ...... • Only one entry per CHP household; “The wildlife theme to we had a huge amount of Best hanging basket(s) • Winners must agree to take part in (Those shortlisted will be visited) publicity; this year’s competition entries. We absolutely loved • Communal gardens must be shared really caught the Barry's and Leon’s images but Please return the completed entry form, along with your photos, by more than one property; imagination of our the rest of the entries were of by Friday 26th June 2015 to: Gardening Competition, • Judging will take place week residents as we had a an extremely high standard,” Quality of Life team, Freepost RRXJ-RBRRBCXR, CHP, Myriad House, commencing Monday 29th June 2015; 33 Springfield Lyons Approach, Chelmsford, CM2 5LB. • The competition is not open to CHP huge amount of entries” said Debbie Willson, Parkside employees or Board Trustees; Community Hub manager. Jill Taylor's runner-up image • The judges’ decision is final.

8 9 YOUR HOME APRIL 2015 YOUR HOME APRIL 2015 COMMUNITY COMMUNITY

In brief... A firm but fair approach to ASB Resident receives A resident who breached an antisocial behaviour (ASB) injunction Community has been warned that they could face a custodial sentence if they community award breach the terms of their injunction again. Messaging launched One of our residents has been honoured for his community work If you’d like to receive up-to-date We took out an ASB injunction tolerate irresponsible dog in the Pride of Tendring awards. against them as they had been owners and/or abusive language information on crime incidents Philip Clark, of Clacton-on-Sea, collected his certificate from the using foul and insulting language, which is audible to other and prevention via email, text or Leader of Council, Mick Page, at an awards ceremony which their neighbours could residents,” said Jon Cowie, voice message then sign up to the held at the town’s Princes Theatre along with 34 other nominees. Essex Community Messaging clearly hear. We had also Tenancy Services team leader. received a number of complaints The awards celebrate the work of community volunteers, all of (ECM) service. Since April 2014 the QoL team about the tenant’s dog. whom are nominated by local councillors. Free of charge and specifically has responded to 680 ASB designed for Essex, the “We will always take action complaints ranging from “It’s fantastic that Philip has been recognised. If there ever was information comes directly from when we receive ASB domestic violence, noise someone who could be described as a worthy nominee it’s Philip as , Essex Watch liaison complaints. In this case we nuisance, litter and fly-tipping to he has rallied his local community and got them involved in a number officers and other partners, wanted to emphasise to name a few. of initiatives. Philip’s passion and approach to improving his residents that we will not Philip (R) collects his award community is something to be admired,” said Ray Canham, including Neighbourhood Watch. from TDC's Leader, Mick Page The messaging system is jointly Community Engagement manager. funded by the Police and Crime Commissioner and money seized from criminals under the Keeping it quiet Proceeds of Crime Act. Our Quality of Life (QoL) team is supporting this year’s Help with apprenticeships You can sign up to ECM on Noise Action Week. Interested in becoming an apprentice? Then give us a call. www.essexcommunity messaging.org. From Monday 18th May to Since April last year the team Our Community Engagement Oliver King, CHP Foundations Friday 22nd May 2015 our QoL has responded to 120 noise and Parkside Community Hub Business and Administration team will be visiting your complaints throughout Essex. If teams help people back into apprentice, said: “I’ve found the Community community to offer advice and you’ve experienced noise work – either through opportunity of an apprenticeship information about noise nuisance in your home, we'd volunteering, work experience with CHP to be hugely beneficial. day of action nuisance and how it can affect encourage you to try and resolve or apprenticeship placements. I was looking for a complete people’s quality of life. the matter with your neighbour. change of career – and being a We’re working with Chelmsford Apprenticeships are a great way If this isn't possible, or you're not ‘mature’ apprentice it’s provided City Council and partners to “The aim of the week is to for you to gain experience and satisfied with the outcome, then me with the chance to work in an hold a community action day educate people on how to be qualifications and you’ll be paid. please call our QoL team. environment which was on the Meadgate estate in responsible neighbours as we Recent eligibility changes mean completely unfamiliar to me Great Baddow. believe everyone has the right to that whether you’ve just left “Everyone has the while developing new skills. I’m enjoy peace and quiet in their school or college or have decided Taking place on Friday 17th April right to enjoy peace absolutely positive that own home,” said Tenancy to change career then you can 2015, the event will see staff and quiet in their completing my apprenticeship Services team leader, Jon Cowie. still apply. Join our apprentices members take part in a clean-up will provide me with a solid “We’d urge residents to own home” Oliver (l) and Ricky campaign and offer advice to Currently there are over 500 foundation for the future.” remember that sound encourage local residents to be apprenticeships on offer carries, especially in the “My apprenticeship has been If you’d like to find out proud of where they live. throughout Essex in hospitality, evening or during the fantastic,” said Ricky Weedon, IT more about becoming customer service, social media, If you’d like to take part or summer months when your apprentice. “It’s helped me an apprentice please contact business, administration, if you’ve a question you’d window(s) may be open.” develop my skills in the workplace our Community Engagement engineering, IT, hairdressing and like answered, simply pop along as well as improving my team or email many more. on the day. knowledge in my chosen area.” [email protected]

10 11 YOUR HOME APRIL 2015 YOUR HOME APRIL 2015 VOLUNTEERING VOLUNTEERING

Lin Margaret Martin Would you recommend In brief... Ollett How long have you been on the the panel to panel? Eight months. How long others? have you Why did you decide to join? Of course I Homes for Britain been on the As I’m recently retired I would as We’re supporting the National panel? thought it would be a good way we’re a very Housing Federation Homes for Since 2011. to meet new people and find friendly group. Britain campaign. Why did you decide to join? new interests. What do you enjoy most In the run up to the general Because I wanted to give What has been the most about being on the panel? election, the Homes for Britain Meet our something back to CHP (and interesting thing you’ve been The fact that we work together. advertising campaign aims to put housing on the election partly because I’m nosey). involved with? As I’m fairly new Are you a member of any other Resident Scrutiny Panel agenda by promoting a simple I’ll say our current review about panels / groups and, if so, What has been the most message – to end the housing interesting thing you’ve been complaints and compliments. which? Not at the moment. If you enjoy talking to people and making a difference then why not crisis in a generation. involved with? Being part of a Do you feel the panel make a join our Resident Scrutiny Panel? The Scrutiny Panel reviews our Is there anything else you’d like To support the campaign we’re team looking at issues – such as difference and, if so, why? I feel services from a resident’s perspective and makes suggestions as to to say to residents? We’re a very promoting it on our social media labelling utility meters for new we do as we look deeper into how we can improve. Here four of our six members (Soo Skevington friendly and encouraging group sites (Facebook, Twitter) and new residents – and making a issues and put forward ideas and David Hall-Wilson were unavailable) introduce themselves. which works hard and has a giggle. website. To pledge your support difference to residents and CHP. and recommendations. simply like our online posts. Hazel Sheridan, PA to the Director of Housing and Scrutiny Panel Do you feel the panel make a The campaign, which was advisor, said: “The panel was formed in 2011 and it’s been great seeing difference and, if so, why? the members develop their skills and knowledge along the way. It launched in London in March, will I’d like to think so. We look at Would you provides a great opportunity not only for the residents to see how we Trevor be rolled out throughout issues that matter to residents recommend work but also for us to find out how we can do things better.” in April, and we’re looking to and CHP. Ainsworth the panel to produce a video to promote it - others? Would you recommend the How long have you been on the so watch our online space. panel to others? Yes, definitely. panel? Since the start, in 2011. Yes, as it Would you recommend the panel We enjoy being part of a group, gives you the Margaret Why did you decide to join? to others? Yes, as it’s a lively which importantly has fun while chance to Raising awareness Martin For the experience and to help and interesting group to be making sure they’re positive learn how the of dementia make the services for residents How long have involved with. outcomes for all residents. company works better. We’re supporting this year’s you been on the and to influence how it operates. What do you enjoy most about What do you enjoy most about Dementia Awareness Week and panel? What has been the most being on the panel? The fact that it being on the panel? Basically, What do you enjoy most about to raise awareness we’re holding One year. interesting thing you’ve been can be quite challenging while at working with other like-minded being on the panel? Simply Dementia Friends events in involved with? As I’ve been Why did you the same time being enjoyable. people, having fun and knowing working with other residents Melbourne, Chelmsford. involved since the beginning of decide to join? I’m very happy with that the work we’re doing makes who have the same attitude. From Monday 18th – Friday 22nd Are you a member of any other the panel, I’ve found all of the CHP and wanted to give life better for others. May 2015, staff will be holding panels / groups and, if so, which? reviews to have been interesting. Are you a member of any other something back. I’m also on the ASB Quality Panel, Are you a member of any other panels / groups and, if so, Dementia Friends sessions, which Do you feel the panel make a What has been the most as well as the complaints and panels / groups and, if so, which? Yes, the Residents will tell you how you can volunteer difference and, if so, why? interesting thing you’ve been interviewing panels. which? Yes, I’m also on the ASB Design Advisory Panel and the and help people living with We‘ve made a significant involved with? I’d say it’s probably Quality Panel, the CHP Peer Group. dementia. We'll also be providing Is there anything else you’d like to difference to the services working on the complaints and Residents’ Voice Complaints advice and information to staff say to residents? While we take supplied by showing how things compliments review. Committee, the Residents working in the area's shops. our work seriously we do enjoy a can be made better for residents. Design Advisory Panel and I’m Please come along to the Do you feel the panel make a laugh and have fun. Not only that also a Befriender. shopping parade during difference and, if so, why? but we make friends and get to To find out how you can join the Residents the week to find out how you Yes, as we look at different areas of meet informative members of Is there anything else you’d like can help people with dementia. the company from the point of CHP’s staff. to say to residents? Yes, come Scrutiny Panel please see the insert that view of the resident. and join us! comes with this magazine.

12 13 YOUR HOME APRIL 2015 YOUR HOME APRIL 2015 chp residents’ voice chp residents’ voice

Meet the CHP Residents’ Voice EIC annual review 2014/15 Leaseholder Type of improvements Central Committee members Colin Rolfe, Chair of the Environmental carried out: meeting Improvements Committee (EIC) explains Improvement Amount Colin Rolfe, Chair what they’ve been doing in the last year. The next Leaseholders Group Raised beds 2 Tel: 07738 885073 meeting will be held on Monday “Once again the group has had a Areas where Fencing (communal) 5 Email: [email protected] 2nd November 2015 6.30pm to very good year and has achieved improvements Garden re-design 5 Area covered: All of Essex 9.00pm at Myriad House, very good results from their were carried out budget. During the last 12 months included: 26 in Lighting 1 Fiona Stirling, Vice-chair Springfield Lyons Approach, we’ve worked closely with general purpose Tel: 07909 975462 Chelmsford, CM2 5LB. Chelmsford City Council and areas; six in sheltered units; four Planting 1 Email: [email protected] installed seven new bin areas helped vulnerable residents; and Litter bins 1 Please come and support your which improved residents’ ability one improvement was carried out Area covered: All of Essex Dropped kerb 3 Leaseholders Group; there will be to recycle waste. to a single dwelling. discussions similar to the previous Maureen Wade, Secretary Restrictive access meeting held in November 2014. This year 601 residents have The group also rejected 10 bollards 2 Tel: 07872 398017 received improvements to their proposals this year which saved Agenda items regarding the cleaning area and over the last 12 months £22,278. All rejected proposals Footpath 1 Email: [email protected] contractors, ACCURO and LEASE the group has awarded 37 were discussed and reasons given White lining 1 Area covered: All of Essex will be discussed as well as updates improvements to be carried out for each refusal.” regarding ASB, cyclical works and at a cost of £60,079, which was Recycling / bin areas 8 Karima Ali, Chair (Leaseholders group) leasehold services. Colin Rolfe, EIC Chair under budget. Bike sheds 3 Tel: 07730 694533 If there is anything you would Gates 4 Email: [email protected] like to add to the agenda Area covered: All leaseholders please let me know by emailing Hard standing 1 [email protected] Simon Barrier Vulnerable resident or calling 07730 694533 and I can improvements 1 Tel: 07739 631591 make arrangements to get the right Please note some jobs cover Email: [email protected] CHP representatives along to the meeting. more than one improvement Area covered: Writtle / Westlands, Chelmsford The proposals came from Karima Ali, Leaseholders Group Chair Philip Clark the following sources Tel: 07739 631589 Residents 27 Email: [email protected] The CHP Residents' Voice Disabled drivers 1 Area covered: Clacton-on-Sea Central Committee are pleased Staff 5 to announce that we're affiliated Judith Sheppard Council 3 to the tenant empowerment Commemorative plaque Tel: 07739 631590 organisation, TPAS. Email: [email protected] for Sue Cornelious “Once again the Area covered: Great Baddow TPAS provides training and independent advice should we need it. group has had a riends, CHP Residents’ Voice committee members and CHP staff They also offer local conferences so very good year and recently attended the unveiling of a plaque dedicated in memory of You can also contact the committee on our office housing providers can get together F has achieved very CHP Residents’ Voice member, Sue Cornelious. number (01245) 613071. If we’re not available leave a and share their experiences. TPAS also good results from message and we’ll call you back as soon as we can. updates us on issues that can affect The plaque is in recognition for her valued work and support to CHP their budget” We’ll also be introducing you to our other recently recruited tenants made by the government. residents, in particular to those on Meadgate estate in Chelmsford. committee members in the August issue of Your Home. Colin Rolfe, Chair, CHP Residents’ Voice

14 15 YOUR HOME APRIL 2015 YOUR HOME APRIL 2015 CONTACTS Call costs to 0300 numbers Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number Contact us... and must count towards any inclusive minutes in the Phone: same way as 01 and 02 calls. 0300 555 0500 Geoff’s got the These rules apply to calls (all calls charged at a ‘write’ stuff from any type of line local rate) including mobile, BT, other One of our sheltered scheme fixed line or payphone. press option one for residents has become a (Call charges of 01 and 02 1 heating breakdown / published author. numbers: Calls from gas servicing; Geoff Swaine of St. Anne’s Court landlines are typically 2 press option two in Chelmsford recently had his charged up to 9p per for repairs; book ‘Preserved Steam: Britain’s minute; calls from mobiles between 8p and 40p per press option three Heritage Railways’ published by minute depending on your 3 for Customer Amberley Press. call package). Services team After five years of research, and travelling to over 20 preserved railways throughout the country Email: and Geoff will dedicate and sign to take photos of the steam [email protected] your book for you. To receive a trains, Geoff contacted copy simply tell us your address Amberley Press who published Text relay: and send it to Communications, his book late last year. 18001 0300 555 0500 Freepost RRXJ-RBRRBCXR, The company has very CHP, Myriad House, Write to: kindly given us two copies 33 Springfield Lyons Approach, of ‘Preserved Steam: Britain’s Chelmsford, CM2 5LB or email Myriad House, Heritage Railways’ to give away [email protected]. 33 Springfield Lyons Approach, Chelmsford, CM2 5LB Please contact us if you would like a copy Web: of this document in large print, on CD or in chp.org.uk another language. Proszę się z nami skontaktować, żeby otrzymać ten dokument w wersji dużym drukiem, na płycie CD lub We can visit you in w innym języku. (Polish) your own home if you 倘若您需要本擋以大字體、音頻格式(CD)或另外一種語言提供， need us to. Simply call 請聯絡我們。(Cantonese) our Customer Services Bu belgeyi büyük boyutlu baskı olarak, CD ortamında Advisors and make veya başka bir dilde edinmek istiyorsanız lütfen bizimle an appointment. irtibata geçin. (Turkish) Kreipkitės į mus, jei norėtumėte gauti šio dokumento kopiją stambiu šriftu, jo garso įrašą kompaktiniame diske arba jei norėtumėte jį gauti kita kalba. (Lithuanian)

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16 YOUR HOME APRIL 2015