1Q20 Institutional Presentation Itaú Unibanco Holding S.A. ITUB LISTED NÍVEL 1 NYSE CDP BM&FBOVESPA 1Q20 This presentation contains forward-looking statements regarding Itaú Unibanco Holding, its subsidiaries and affiliates - anticipated synergies, growth plans, projected results and future strategies. Although these forward-looking statements reflect management’s good faith beliefs, they involve known and unknown risks and uncertainties that may cause the Company’s actual results or outcomes to be materially different from those anticipated and discussed herein. These statements are not guarantees of future performance. These risks and uncertainties include, but are not limited to our ability to realize the amount of the projected synergies and the timetable projected, as well as economic, competitive, governmental and technological factors affecting Itaú Unibanco Holding’s operations, markets, products and prices, and other factors detailed in Itaú Unibanco Holding’s filings with the Securities and Exchange Commission which readers are urged to read carefully in assessing the forward-looking statements contained herein. Itaú Unibanco Holding undertakes in duty to update any of the projections contained herein. This presentation contains managerial numbers that may be different from those presented in our financial statements. The calculation methodology for those managerial numbers is presented in Itaú Unibanco Holding’s quarterly earnings report. To obtain further information on factors that may give rise to results different from those forecast by Itaú Unibanco Holding, please consult the reports filed with the Brazilian Securities and Exchange Commission (Comissão de Valores Mobiliários - CVM) and with the U.S. Securities and Exchange Commission (SEC), including Itaú Unibanco Holding’s most recent Annual Report on Form 20F. Agenda Corporate profile 04 Strategic 11 fronts Our businesses 36 Corporate 61 governance Capital and 71 risk management Economic 83 context Financial highlights 88 Additional 101 information Corporate profile 4 Corporate profile About us? Universal bank | 95 years of history | largest bank in Latin America¹ Market Value³ Total assets3 Credit portfolio3 ROE4 Net income4 Tier I Capital 3 US$43.8 bn R$1,982.5 bn R$769.2 bn 12.8% R$3.9 bn 12.0% Brazil’s most We are present in 18 countries valuable² brand Rest of the World R$33.5 billion German 1 Bahamas 1 3 Approximately Cayman 1 2 3 Spain 1 56 million Latin America United States 1 2 3 Retail clients France 1 Argentina Portugal 1 349 k direct shareholders Brazil United Kingdom 1 2 Switzerland 3 Chile Reino Unido 4.5 k Colombia Suíça branches and PABs Mexico 1 95 k Panama employees Paraguay Key Peru 1 46 k Uruguay Multiple Bank ATMs Other operations 1 Corporate & Investment Banking 2 Asset Management 3 Private Banking (1) Largest bank in market value; (2) 2019 Interbrand Ranking ; (3) March 2020 (4) In 1Q20. 5 Corporate profile What do we do? Full offering of products and services| diversified client base | solid brand Credit Services Insurance A complete The Retail Bank physical and digital $ Personal Current accounts Life includes retail clients, high-income clients bank Cards Cards and acquiring Homeowners insurance and very small and small businesses, in $ Working capital Consórcio Auto addition to products and services for non- $ Real estate Brokerage Dental account holders. $ Micro credit Pension plans Card protection The Wholesale Bank is $ Vehicles $ Premium Bonds Travel responsible for high net worth clients (private $ Rural Payment means Healthcare banking), the units in Latin $ America, banking for Payroll loans $ Capital markets Smartphone protection middle market and large companies and Imports/Exports Open platform Investments Guarantee insurance corporations through Itaú Investment and insurance ... Other products... Other products ... Other products BBA, the unit responsible products sold on open for corporate clients and platforms. for its role as an investment Main brands and commercial partners bank. 6 Corporate profile How have we evolved? Adaptable culture | innovation | transparency in business We have NY Stock World War II First First First Internet Euro Itaú on Britain witnessed Exchange ends overseas version of providers becomes the NY decides to important crisis branch of Windows the official Stock leave the changes around Itaú appears currency Exchange European the world... of most . Union (Brexit) 1929 1945 1983 1985 1990 2002 EU nations 2006 2016 Focus on A bank with a First steps Paths to growth An historic purpose Casa Moreira Salles Marked by mergers, merger Latin America Our international We believe that people opens in 1924, and acquisitions and In 2008, Itaú and presence has have the power to Banco business alliances that Unibanco united to evolved year after transform the world, and Central de Crédito enabled the growth create Brazil’s year. Today, Itaú is that the bank can in 1943. and consolidation of largest private present in 18 promote this both institutions. bank¹. countries. transformation. 1930 1950 1960 1980 1984 1989 1992 2002 ... and in Banking Internet Mobile First debit First First Bankfone Brazil First in-branch First checks automation Banking Banking and credit ATMs transactions calculators with client’s begins in Brazil in Brazil name cards 7 Corporate profile What are we seeking? To change leagues and compare ourselves with the world’s best companies in client satisfaction Our Promoting people’s power Purpose of transformation Our culture Simple. People Ethics are It’s only Passionate The best We t h i n k Always mean non- good for about argument and act like Our Way everything negotiable us if it’s performance is the one owners to us good for that the client matters Strategic fronts TRANSFORMATIONAL Client Digital People Sustainable Risk centricity transformation management profitability management Internationalization CONTINUOUS IMPROVEMENT Listening to and New The experience Continuous New risk To achieve levels of understanding technologies of our improvement culture and risk results close to those of the clients employees in efficiency appetite Brazil Commitments to a Responsible Financing for Inclusion and Financial Transparency in Ethics in Inclusive Responsible investment sectors with a entrepreneurship citizenship communication relationships and management management Positive impact positive impact business 8 Corporate profile A responsible bank We believe that people Our commitments to a Principal pacts, initiatives and voluntary commitments have the power to positive impact Responsible banking transform the world, and that a bank can promote Financing for sectors with a positive impact this transformation. To increase our financing and services in those sectors. Responsible investment To expand our offering and distribution of products and services for an economy that is more responsible and with a Transparency in the communication Ethics is present in our positive impact. business and results in Inclusion and entrepreneurship transparency, respect and To increase financial inclusion for entrepreneurs. honesty in our relationships with our stakeholders, in the Financial citizenship Sustainable development Climate change quality of our products and To promote client satisfaction, as well as their financial lives. Contribuição Empresarial para a services and in our concern Transparency in the communication Promoção da Economia Verde e with financial performance To strengthen our transparency, demonstrating the value Inclusiva and socioenvironmental created for our stakeholders. Respect and diversity responsibility. Ethics in relationships and business Ethics are non-negotiable. Promote the creation of an intimate and ethical financial ecosystem. Red Mujer Inclusive management Emprendedora To enhance our employees’ experience and to foster a working environment that is diverse, inclusive and healthy. Ethics and integrity Responsible management Carta Empresarial pelo To improve the performance of our operations and to foster Direitos Humanos e pela Promoção do Trabalho sustainable practices across our supply chain. Decente 9 Corporate profile A responsible bank Our role in this crisis must be proportional to our relevance in society. Itaú Unibanco donations (total R$1.3 bn) Donations in a joint initiative with Bradesco R$1 bn donated to the program Todos pela saúde and Santander And also we had donations through Fundação Itaú para Educação 5 million coronavirus fast e Cultura and Instituto Unibanco for: detection tests. Hospitals: Municipal Moyses Deutsch SP, Fiocruz RJ and 15 million masks to be donated to emergency of Grajaú, Pacaembu and Anhembi. the government and also to vulnerable communities. 3D printing of 2,000 mechanical ventilators on the Anestech and Hefest platform in partnership with Embraer. Acquisition of 190 respirators. Purchase of essential items: 800 thousand masks and 7,146 kg of hand sanitizer and other items. #LeiaEmCasa Aid to 81,000 families (324,000 people), with food and Special edition of the “Leia para uma Criança” hygiene basket. (Read for a Child) program for home entertainment for children in quarantine. Support for organizations and micro and nano entrepreneurs. 10 Strategic fronts 11 Strategic fronts Strategic Fronts Following a collective thought process, we defined our priority strategic fronts in order to achieve consistent and quality results in the years ahead. Strategic fronts of Client Continuous Centricity improvement Risk Management Digital Transformation