BRITZ – CONSUMER Britz NZ 2WD RENTAL CONDITIONS 01 April 2013 - 31 March 2014

circumstances, by the purchase of the Liability vehicle and that they have PLEASE NOTE: A one-way fee will apply on certain routes. Reduction Option. travel to cover for the loss/damage of personal belongings. This document contains a summary of some of the PREMIUM LOCATION SURCHARGE LIABILITY REDUCTION OPTION 9. Any damage caused by willful misconduct rental conditions. For full detailed conditions, Vehicle Cost per day Liability (e.g. sitting or standing on the bonnet or refer to the rental agreement provided upon vehicle A Premium Location surcharge of NZ$46 will apply for reduced to roof of the vehicle). collection. hires collected from any of our Airport or Ferry 10. A Single Vehicle Rollover occurs Economy, Compact, NZ$30 NIL 11. Damage caused to the vehicle by snow Rates and conditions quoted are subject to Terminal Locations. The Premium Location Surcharge Intermediate, Standard, change without notice. must be paid direct by the customer upon vehicle chains. Intermediate 4WD, 12. Any damage caused while driving under the Rates are GROSS, in New Zealand dollars and collection. Standard AWD and Full Size influence of alcohol or drugs. include 15% GST 13. The Customer will be liable for any costs Rental basis: 24 hour CHANGE OF DROP-OFF DESTINATION Standard 4WD Ute, NZ$40 NIL Large 4WD, Premium 8 Seater associated with the incorrect use of Car rental is available from , , and Intermediate fuel or the use of Bio-Diesel which should , Hamilton, Napier, Blenheim, Nelson, If the customer wishes to change the drop-off destination, they must first obtain authorisation not be used (fuel being diesel or petrol), Picton, Greymouth, , Dunedin and When Liability Reduction is nominated by the hirer, or water or other contamination of fuel. Queenstown. from the Reservations or Scheduling departments. the hirer will not have to pay any liability at all 14. The cost to retrieve or recover a vehicle, for any damage to the vehicle or property of a Third which may include, but is not limited to a INCLUDED IN GROSS RATES Subject to the change being approved, an additional charge of up to NZ$700 may apply. Party with the exception of the „exclusions‟. vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in Vehicle liability (liability applies, see EARLY RETURN OF VEHICLE SNOW LIABILITY COVER anyway and/or has been abandoned. information under the heading “For Your Vehicle Cost per day 15. The cost to replace keys, which have been Protection – Vehicle Liability” All NZ$8.00 lost or retrieval of keys, which have been There are no refunds available for unused rental days locked in a vehicle. Unlimited kilometres if the vehicle is returned earlier than booked to Additional driver fees Snow Coverage is compulsory for vehicles travelling 16. The vehicle rented may only be used to return. carry the maximum number of passengers as 24 hrs service help line (toll free) above the snow line. If a customer travels to the snow field without purchasing the Snow Coverage they dictated by the vehicle type. If more 15% GST FOR YOUR PROTECTION will be liable for all costs associated with any passengers are carried than what is

accident or incident. allowed Britz does not accept any Flight numbers must be supplied for all bookings made New Zealand legislation provides limited coverage for liability. at airport locations. Please advise at time of personal injury. Britz strongly recommends that all Any customer who buys snow cover can take any Britz 17. Drivers not identified on the rental booking. people travelling in New Zealand take out personal Rental car to a ski field and can use the unsealed agreement and/or drivers that have a travel insurance. access road if necessary to get to that ski field. licence that has been cancelled or ADDITIONAL HIRE ITEMS/SERVICES No other driving on unsealed road(s) is permissible. suspended and/or drivers who have a # In the USA a liability is referred to as the licence that is classified as a learners To be requested at time of reservation and paid by “deductible”. WHEELS, WINDSCREEN AND IRIDESCENT COVER or probationary licence. the customer on pick up: All vehicles are insured for the damage to the Vehicle Cost per day VEHICLE SECURITY DEPOSIT Baby / Booster seat $40.00 per rental vehicle or to the property of a Third Party. The All NZ$9.20 Snow Chains $40.00 per rental hirer is responsible for the first NZ$2,750 (“the Upon vehicle collection, a vehicle security deposit Ski Racks $40.00 per rental (not available liability”) for the Economy, Compact, Intermediate, Where the customer purchases Windscreen, Wheels and is required. The amount is determined by the for the Intermediate 12 seater) Standard, Intermediate 4WD, Standard AWD and Full Iridescent Cover the cost of damage occurring to the Liability Reduction Option selected. GPS $10.00 per day with a maximum Size or NZ$3,650 (“the liability”) for the Standard windscreen, wheels and iridescences will be covered. charge of $100.00 4WD Ute, Large 4WD, Premium 8 Seater and Intermediate For security purposes, only a credit card can be used Van of the cost of damage to Third Party property or Please see the ‘Exclusions’ section, whereby all to provide a vehicle security deposit. The credit to the rented vehicle, including single vehicle RENTAL DURATION liability cover will be made void. card holder must be present and able to sign for the accident (does not include Single Vehicle Rollover), vehicle security deposit upon vehicle collection. The windscreen and tyre damage, towing and recovery Rental days are calculated on a 24-hour basis. BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE credit card holder is jointly and severally liable costs, theft, fire, break-in or vandalism with the Minimum rental period is one day. LIABILITY REDUCTION OPTION FOR TRAVEL WITH COMPLETE for any damage to the rental vehicle. Any type of exception of the „exclusions‟. This also includes the Minimum rental periods apply to one-way rentals. PEACE OF MIND pre-paid travel card is not acceptable as a means to cost of the daily rental for the period the vehicle provide a vehicle security deposit. Visa and Vehicles are required to be collected and is off fleet for accident repairs. returned within business hours. EXCLUSIONS MasterCard debit cards are acceptable provided the card is being used as a credit card. The liability is applicable regardless of who is at Early return of vehicle does not entitle the hirer to All liability cover will be made void if any of the fault and must be paid at the time the accident If the Liability Reduction Option is not selected, any refund of the unused portion of the rental. Britz report is completed, not at the completion of the following „Exclusions‟ are breached: allows a grace period of 59 minutes before the hirer the vehicle security deposit of NZ$2,750 for the rental. The liability will be refunded if Britz is 1. Overhead and underbody damage to the is liable for late return charges. Late return fees Economy, Compact, Intermediate, Standard, successful in recovering the cost of the damages from vehicle. are applicable as follows: Intermediate 4WD, Standard AWD and Full Size or the Third Party. Please note that Third Party claims 2. Damage caused to the vehicle because total NZ$3,650 for the Standard 4WD Ute, Large 4WD, Premium can take months to resolve. load (kg) has exceeded recommended load as 8 Seater and Intermediate Van is to be supplied by 1 hour late, one third of the daily rate will stated in vehicle manual. Vehicles are not credit card. apply The liability applies in respect of each claim, not to be used for the purpose of transporting 2 hrs late, two thirds of the daily rate will rental. and haulage of goods other than what might The NZ$2,750 for the Economy, Compact, Intermediate, apply be reasonably expected of a leisure Standard, Intermediate 4WD, Standard AWD and Full 3 hrs late, one full day rate will apply Please see the ‘Exclusions’ section below, whereby rental. Size or NZ$3,650 for the Standard 4WD Ute, Large 4WD, all liability cover will be made void. 3. Any water related damage which includes, Premium 8 Seater and Intermediate Van is taken as an ONE-WAY RENTALS but is not limited to: imprint to the hirer‟s credit card when the vehicle This NZ$2,750 liability for the Economy, Compact, 4. any vehicle submersion is collected. Intermediate, Standard, Intermediate 4WD, Standard Minimum rental periods apply to one-way rentals. 5. creek or river crossing AWD and Full Size or NZ$3,650 liability for the One-way rentals are available within the island 6. driving through flooded areas If the Liability Reduction Option is selected the Standard 4WD Ute, Large 4WD, Premium 8 Seater and that the vehicle is collected. Vehicles are not 7. beach driving vehicle security deposit is NZ$100. Intermediate Van can be reduced, in most permitted to travel from one island to another. 8. Personal belongings. Britz recommends the The NZ$100 is taken as an imprint to the hirer‟s hirer does not leave valuables in the credit card when the vehicle is collected.

As at 06/01/2013 Page 1 of 3 BRITZ NEW ZEALAND – CARS CONSUMER Britz NZ 2WD CAR RENTAL CONDITIONS 01 April 2013 - 31 March 2014

amount initially charged. Britz does not accept any VEHICLE CATEGORY The vehicle security deposit is not debited provided liability for variances up or down. the vehicle is returned on time, to the correct Vehicles cannot be requested by make or model, only location, undamaged, with a clean interior and with a CREDIT CARDS by vehicle category. full fuel tank. Except where the customer has purchased Pre Purchase Fuel (PPF), failure to return All customers must present a valid credit card upon VOLUNTARY DOWNGRADE the vehicle with a full tank of fuel will result in vehicle collection. The credit card holder will be refill charges, which will be advised upon return of jointly and severally liable as a customer. Accepted Should the hirer decide to take a lesser vehicle than the vehicle. credit cards are Visa, MasterCard and American booked they will not be entitled to any refunds. Express. A non-refundable 1.7% administration fee Britz reserves the right to retain a NZ$220 cleaning will apply to all credit card transactions. CANCELLATION POLICY fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as DRIVER’S LICENCE REQUIREMENTS No cancellation fees will apply to vehicles cancelled smoking is not permitted in the vehicle. using this package.

A current and full motor vehicle driver‟s licence is FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD required and must be produced upon vehicle IMPORTANT CAN BE USED FOR VEHICLE SECURITY DEPOSITS. collection. Should a foreign licence be in a language other then English it must be accompanied by a Britz reserves the right to refuse any rental at its current international driving permit issued in the discretion. ROAD RESTRICTIONS same country as the driver‟s licence was issued. An accredited English translation will be accepted in ANIMALS Cars can only be driven on sealed . lieu of an international driving permit. No animals are permitted in our vehicles, excluding No vehicle shall be driven the following roads: AGE RESTRICTIONS guide dogs. Skippers Road (Queenstown) Ninety Mile Beach (Northland) Drivers must be a minimum of 21 years of age to be CASH, CHEQUES AND EFTPOS CARDS Ball Hut Road (Mt. Cook) eligible to rent an Economy, Compact, Intermediate, Intermediate 4WD, Standard and Standard AWD or a All roads north of Colville (Coromandel Cash, personal and company cheques and EFTPOS cards minimum of 25 years of age to be eligible to rent a Peninsula), the Tapu to Coroglen Road (all parts will not be accepted as payment for rentals. Full Size, Standard 4WD Ute, Large 4WD, Premium 8 east of Rapaura Gardens), the 309 Road from Customers may wish to pay for additional charges at Seater and Intermediate Van. Coromandel to Kairnarama and the Blackjack Road the end of the rental period with cash. from Kuatuna to Opito. On the following Highways in the South Island between CALCULATION ERRORS RESERVATIONS OFFICE HOURS AND CONTACT DETAILS the hours of 2000 and 0600 hours (local time) from 1 June to 31 October: Britz will not honour calculation errors. Should a Open 24 hours, 7 days per week, closed Christmas Day calculation error occur Britz will charge for the State Highway 6 between Twizel and Queenstown (25 December) and New Year‟s Day (1 January). shortfall. The Milford road between Te Anau and Milford

Sound Phone: +64 9 255 3910 CUSTOMER CARE ON-ROAD ASSISTANCE Fax: +64 9 363 9384 The West Coast road between Franz Josef and Free call within New Zealand: 0800 831 900 Wanaka Any problems associated with the vehicle, including Free call within Australia: 1300 331 454 Arthur‟s Pass equipment failure, must be reported to Britz as soon Free call outside New Zealand: +800 200 80 801 as possible, and within 24 hours in order to give E-mail: [email protected] Britz reserves the right at its sole discretion to Britz the opportunity to rectify the problem during Website: www.britz.co.nz restrict vehicle movements in certain areas due to the rental. Failure to do so will compromise any adverse road or weather conditions. claims for compensation. Britz does not accept Branch operating hours vary by location and day of liability for any claims submitted after this period. the week. Most locations are open standard business GOODS AND SERVICES TAX (GST) hours. A complete listing of locations, addresses, Please contact us on free phone: 0800 831 900 opening hours and contact details is provided below. Rates include 15% GST. Britz reserves the right to amend GST upon Government intervention. CHANGE OF VEHICLE DISCLAIMER

INFRINGEMENTS AND ADMINSTRATION FEES Should the vehicle booked be unavailable through Illustrations and text in any of our documentation, unforeseen circumstances, Britz reserves the right to brochures or website are subject to change. Images Britz reserves the right to charge the hirer for any substitute an alternative vehicle without prior are a representation only of the vehicle depicted. speeding, toll way or parking fines and/or vehicle notification and at no extra cost. This shall not Variances in the vehicles offered for rental may damage including Third Party property damage not constitute a breach of contract and does not entitle occur due to substitutions made by Britz or reported on return of the vehicle. In addition to the hirer to a refund. modifications and/or upgrades to the vehicle design these costs, Britz reserve the right to charge for made by the manufacturer. associated administration costs for processing the RENTAL EXTENSIONS fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL If a customer wishes to extend the rental whilst on liability. In addition to the costs associated per hire, they must first obtain authorisation from fine and/or claim, an administration fee of NZ$60 Reservations or any of the Britz branches. The rental will be applicable. extension is subject to vehicle availability. The cost of an extended rental must be paid by credit EXCHANGE RATE / CURRENCY VARIATIONS card over the telephone on confirmation of the rental extension. The rate charged may not reflect the All credit card transactions are conducted in New original rate booked. Failure to obtain authorisation Zealand dollars. Due to exchange rate fluctuations will result in a daily fee of NZ$150 in addition to and/or bank transaction fees there could be some the daily rate. variance in the amount refunded compared to the

As at 06/01/2013 Page 2 of 3 BRITZ NEW ZEALAND – CARS CONSUMER Britz NZ 2WD CAR RENTAL CONDITIONS 01 April 2013 - 31 March 2014

BRITZ LOCATIONS AND OPERATING HOURS (C/O ) Location Address Phone Fax Open Close Open Close Mon to Fri Sat and Sun Picton Booth 8, Ferry Terminal, Picton 03 573 8800 03 573 8588 0800 1800 0830 1800

Blenheim Airport Terminal Building, Blenheim Airport 03 573 8800 03 573 8588 0830 1700 0900 1700

Nelson Airport Terminal Building, Nelson Airport 03 573 8800 03 573 8588 0800 1630 0830 1630

Greymouth Greymouth Railway Station, Greymouth 03 768 9980 03 768 4222 0900 1700 0900 1500

Christchurch Airport International Terminal Arrivals Hall, Christchurch 03 360 3433 03 360 3434 0600 2359 0600 2359

Queenstown Airport , Frankton 03 442 5887 03 442 5787 0830 1715 0830 1715

Dunedin Airport Domestic terminal 03 486 2358 03 486 2101 0800 1800 0900 1700

Auckland International International Terminal Building, Auckland International 09 275 0066 09 275 5389 0500 2359 0500 2359 Airport Airport

Auckland Domestic Airport Domestic Terminal , Auckland Domestic Airport, Auckland 09 275 0066 09 275 5389 0500 2359 0500 2359

Auckland City 73 Shortland Street, Auckland 09 379 5080 09 379 5081 0830 1700 0800 1300

Wellington Ferry Ferry Terminal, Wellington 04 473 0480 04 473 0492 0800 1830 0800 1830

Wellington Airport Main Terminal Building, 04 380 6617 04 380 8720 0600 2359 0600 2359

Hamilton Airport Air New Zealand Terminal, Hamilton Airport 07 823 0990 07 823 4409 0830 1730 0800 1300

Rotorua Airport Terminal Building, 07 350 3150 07 350 3170 0700 1900 0700 1900

Rotorua City 1181 Pukaki Street, Rotorua 07 823 0990 07 823 4409 0730 1930 0730 1930

Napier Airport Hawkes Bay Airport, Napier 06 835 8818 06 835 8823 0730 1730 Sat 0800 1700 Sun 0900 1700

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