221 Rogers Lane Wallingford, PA 19086 610-566-7600 www.wilsonoilandpropane.com

}}Basic Comfort Plan

Our Basic Comfort Plan covers many things that typically can go wrong with your system and includes an annual tune-up to increase your system’s longevity and performance!

Tune-Up Your or will be tuned up annually to ensure that your operates at maximum efficiency. We will: test and adjust oil burner for maximum clean and check electrodes and check oil tank and oil lines. efficiency, using combustion testing nozzle assembly. vacuum furnace and pipe, including equipment. install air filters, supplying oil filter cartridge chimney base (where accessible). inspect combustion chamber. and burner nozzle, if necessary. oil all motors on burner, fans and circulators. check all safety and operating controls.

Wilson will repair or replace, during the life of this service plan, with no charge for parts or labor, any of the following items that may become defective due to normal use or wear and tear. Controls Furnace Systems aquastat air cones cad cell assembly circulator wicking cad cell control air diffuser cad cell eye zone valve complete circulator control , standard (one set) delayed oil valve zone valve motor combination control air regulator delayed oil valve coil zone valve relay draft regulator air stat electrode assembly zone valve stem emergency switch blower bearings electrodes fuses blower belt end cone Fuel Supply Parts high limit control blower complete ignition transformer Firomatic valve low limit control blower motor (non-ECM, ignition wiring flare fittings primary control up to 1/3 hp) low voltage transformer fuel filter cartridge reverse aquastat blower pulley low voltage wiring (exposed) fuel filter complete stack control blower shaft nozzle fuel pump temperature gauge blower wheel nozzle adapter fuel pump bleeder (manual or control nozzle line fuel pump seal nonprogrammable digital) limit control fuel pump strainer triple aquastat Boiler Systems oil line (exposed) Burner Replacement Other Main Zone oil line fittings Parts bearing assembly anti-hum device burner blast tube circulator complete Services flue pipe (first 10', burner coupling circulator coupling adjusting boiler pressure up to 9" diameter) burner fan circulator impeller adjusting water level low water cutoff switch burner flange gasket circulator motor venting baseboard radiators tank gauge burner motor circulator motor mounts tank whistle buss bar transformer leads circulator switch

}}Maximum Protection Plan

Our Maximum Protection Plan includes everything in our Basic Comfort Plan plus the significant addition of the following major parts and services to give you maximum protection and peace of mind. Parts/Services air vents thermostat (clock or feed valve purge valve automatic water feeder programmable digital) flow valve purging of complete system baffle combustion chamber gauge glass set (if necessary) blower motor (non-ECM, ductwork (existing) fan Pyrostat up to 3/4 hp) Ecomatic control humidifier motor valves boiler valves humidifier pad relief valve circuit breaker exposed heating pipes low water cutoff solenoid valve (copper only) circulators and zone valves mixing valve element Space-Gard air cleaner (unlimited) Extrol tank PressureTrol element

See other side for Tank Protection Program, Water Heater Plans, Loyalty Credits.

© Copyright 2009 Warm Thoughts Communications, Inc. Reproduced with permission of Warm Thoughts Communications. }}Tank Protection Program

The TankSure® program, available for aboveground tanks with a capacity of 330 gallons or less, is a valuable addition to your service plan coverage. It includes the following:

An annual, EPA-approved ultrasonic test to check the thickness of the walls of your tank. A $1,000 replacement warranty. If we detect a problem, we immediately send a letter recommending that you replace the tank— before you have a bigger problem on your hands. You can then use the warranty toward the cost of replacing the tank. Our PurFlow corrosion-protection additive for your oil. A tank inspection certificate to document the annual inspection and testing of your tank, which may entitle you to a discount on your homeowner’s insurance. Plus, if you sell your home, the certificate can make a sale easier.

}}Water Heater Plans

Coverage for electric and gas water heaters is included in the Basic Comfort Plan and the Maximum Protection Plan. There is no extra charge for this coverage. Your residential electric or gas water heater will be thoroughly inspected, and all parts listed below will be repaired or replaced, labor costs included.

Electric Water Heater Gas Water Heater aquastat, single aquastat, single pressure relief valve drain valves draft hood temperature relief valve heating element drain valves primary control limit control gas valves safety control pressure relief valve flame spreader smoke pipe temperature relief valve ignition device thermocouple primary control limit control thermostat control safety control manifold thermostat control pilot burner

Coverage for oil-fired water heaters is additional. Your residential, oil-fired water heater will be thoroughly inspected, and all parts listed below will be repaired or replaced, labor costs included. Oil-Fired Water Heater aquastat cad cell control nozzle barometric emergency switch smoke pipe burner coupling Firomatic oil valve temperature/pressure relief valve burner end cone Firomatic thermal switch vacuum breaker burner fan fuel oil filter burner motor fuel oil line Parts not covered: water heater tank, cad cell fuel oil pump piping and fire chamber

}}Loyalty Credits

It is our goal to reward our loyal customers. You earn $75 in Loyalty Credits each year you purchase a service plan, up to a lifetime maximum of $600 while you are a customer. You can use these credits toward the purchase of a variety of heating and cooling equipment. (The figures below show how much can be used for any one item.) Credits are not transferable and have no cash value. They have value only as a credit toward the following equipment purchased from Wilson by its customers. boiler ...... $600 burner ...... $100 gas or electric water heater ...... $150 central a/c system ...... $500 domestic hot water coil . . . . . $150 programmable digital thermostat . $150 oil-fired water heater/indirect tank . . $300 germicidal ultraviolet light . . . . $50 Ecomatic control...... $300 HEPA central ...... $200 furnace...... $500 combustion chamber ...... $150 oil tank...... $350

See next page for General Conditions. SVP-BASIC-7953-10986 }}General Conditions

1. These plans only cover regular service or maintenance calls during Wilson’s normal business hours on Wilson’s normal business days. Wilson also provides emergency service at no charge to customers who are enrolled under the Basic Comfort Plan or the Maximum Protection Plan if such customers also receive delivery of all heating oil requirements exclusively from Wilson. Emergency service is defined as a service call required due to no heat, no hot water, oil odor, oil leak or smoke. If nonemergency service calls are made at night or Saturdays, Sundays or holidays, the customer agrees to pay a per-call charge based on the company’s current surcharge rates as such service calls are not covered under any Wilson service plan. 2. Wilson agrees to tender service under the plans described for one year from the month in which the customer enrolled in the plan. Customers not enrolled in the Basic Comfort Plan or the Maximum Protection Plan will be charged for any service calls at Wilson’s standard rates. The Basic Comfort Plan and the Maximum Protection Plan are only available to customers who are enrolled under a heating oil price protection plan pursuant to a customer agreement with Wilson. Additionally, customers who are not enrolled under Wilson’s automatic delivery program must also have purchased a minimum of 600 gallons of heating oil form Wilson in the prior twelve (12) month period to be eligible for a service plan. 3. Customer’s Basic Comfort Plan or the Maximum Protection Plan (as applicable) will automatically renew each year unless terminated by either party. Customer can terminate the renewal of the applicable service plan by notifying Wilson of such termination by written letter, email or telephone call. Once annually, Wilson will charge Customer the nonrefundable annual fee under the Basic Comfort Plan or the Maximum Protection Plan, as applicable. Customer’s payment of the annual fee shall constitute customer’s acceptance of the applicable plan for another renewal term. If customer is billed by Wilson under the Monthly Payment Plan, the annual fee will be payable by customer in twelve (12) installments, but payment of the first installment for the renewal year indicates customer’s acceptance of the plan for the entire renewal year and customer is required to make all twelve (12) installment payments. THE SERVICE PLAN IS NOT WRITTEN ON A PRORATED BASIS AND NO REFUND WILL BE MADE IF A SERVICE PLAN IS CANCELLED BY THE CUSTOMER BEFORE ITS NORMAL EXPIRATION DATE. 4. Should you sell your home within the coverage period, the plan can be transferred to the new owners for the remainder of the plan year. 5. The service plans at prices quoted are for ordinary residential or comparably sized commercial heating systems that fire up to a rate of 4 gph. 6. Wilson shall not be held liable for inability to supply or obtain obsolete parts that are no longer available through normal supply channels. G.E. AND ROTARY BURNERS AND BLUE RAY BURNERS, OR WILL NOT BE COVERED UNDER SERVICE PLANS. This service plan does not cover replacement of a complete boiler, furnace, burner or humidifier, piping, domestic water, hot water bottles, Space-Gard air filters, electronic air filters, boiler compounds, indirect hot water tanks, energy-saving devices, frozen oil lines or any parts not mentioned in the plan. 7. A finance charge of 1-1/2% per month—an annual percentage rate of 18%—will be charged on fees or charges not paid thirty (30) days from invoice or statement date. If customer’s account is delinquent, collection costs and related attorney fees may also be charged. SERVICE PLANS WILL NOT BE HONORED BY WILSON IF CUSTOMER’S ACCOUNT IS 90 DAYS OVERDUE. 8. It is agreed that if any tax or other charges are imposed by a governmental authority with respect to the sale, delivery or use of the products or services covered hereby, such will be added to the price to be paid by the customer. This service plan does not cover service or the repair or replacement of oil burner parts required as the result of abnormal conditions such as war, fire, flood, hurricane, explosion, riots, acts of enemies, terrorism, strikes, acts of God or other causes beyond the reasonable control of Wilson. 9. Wilson shall not be held responsible for damage or losses resulting from its failure to supply fuel oil (“runout”) or if the fulfillment of this service plan shall be delayed or prevented by war, fire, flood, hurricane, explosion, riots, compliance with a governmental mandate, acts of enemies, terrorism, strikes, inability to secure mechanics, parts, materials or transportation, or by any other conditions not reasonably within its control. 10. Wilson reserves the right to reject any service agreement after inspection of the customer’s burner. The bill for service to be rendered under this service plan shall be considered Wilson’s final acceptance of this service plan with customer. 11. Wilson cannot assume responsibility for loss of heat or any damage resulting from a freeze-up in an occupied or unoccupied dwelling. It is the customer’s sole responsibility to arrange for a daily house check if customer is away from the premises. 12. Service plan customers who do not also receive automatic delivery from Wilson for heating oil will be charged for after-hours delivery of fuel oil at the current hourly rate. Emergency fuel oil deliveries for such “will call” customers are not covered by a service plan. 13. Wilson will not be responsible for “run-outs” when customer’s account is delinquent. 14. The Basic Comfort and Maximum Protection plans do not cover oil tanks. However, you may use your Loyalty Credits toward the purchase of a replacement tank; also, our Tank Protection coverage includes a $1,000 tank replacement warranty for tanks that qualify for the TankSure program. 15. Wilson is not liable for any environmental pollution or pollution cleanup due to tank rupture or oil leak of any sort. 16. There shall be no liability for any reason on the part of Wilson for work performed by anyone else, unless such person or persons are authorized in writing by Wilson to perform a specific service. IN NO EVENT WILL WILSON BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, WARRANTY, STRICT LIABILITY OR OTHERWISE RESULTING FROM THIS SERVICE PLAN. 17. This is a heating service plan only. If customer requests repair or replacement of a blower motor or related blower components during the cooling season, the replacement of the blower motor and any other blower component parts listed under the plan above will be replaced at no charge under the selected plan; however, customer will be charged for Wilson’s labor in connection with such replacement unless customer also has a Wilson service plan. 18. If service is requested under this plan, Wilson expects and requires customer to be available to provide Wilson’s representative with access to customer’s premises. If customer is not available to provide such access upon Wilson’s arrival, customer may be charged a “no-show” fee equal to Wilson’s standard rate for one (1) hour of labor. 19. Customer is responsible for providing safe access to the delivery site in all weather conditions. Customer also acknowledges that the fuel storage tank is of sound condition, has a properly functioning vent alarm system, and is suitable for safe delivery and storage of heating oil. Wilson is responsible for the delivery of heating oil to the receiving pipe or outlet designated by customer. Customer agrees that neither Wilson nor its employees or agents are or shall be liable under any circumstances for any damages resulting from leaks or for the failure of the receiving tank or associated piping or any other matter. In the event that customer wishes to suspend service, or wishes to change, remove or otherwise alter the receiving tank or any associated piping, customer shall notify Wilson in writing at least ten (10) days prior to such change. Customer agrees that its failure to notify Wilson in the manner described above shall relieve Wilson of any liability resulting from its assumptions that a) service should be continued; or b) that any change, removal or other alteration of the receiving tank and associated piping has not been made. 20. Light commercial and commercial equipment is excluded from this service plan. Please call your salesperson for pricing on these systems.

SVP-BASIC-7953-10986