Premium Seating, Group , and CRM Manager is responsible for working with and assisting the Director of Ticketing in executing premium seating sales, group sales, and servicing patron customer relationship management efforts on behalf of the Bryce Jordan Center, in University Park, PA. Basic function includes premium seating and group sales, along with finding ways to grow revenue for the building while maintaining high levels of customer services.

RESPONSIBILITIES:

• Responsible for prospecting, selling, cultivating and maintaining Premium Seating Sales, Group Sales, and client relationships for BJC concert events • Responsible for servicing and fulfillment of Premium Seating (Club Seats, Suites, Cover Your Seat, and Founder/Lion Society/Select Programs) for all events while developing and implementing first-class experiences and amenities for guests on the night of an event • Responsible for servicing and fulfillment of Group Sales, when offered, for BJC concert events • Coordinate patron communication through the concert announcement, pre-show, and post-event periods and oversee tracking of seating problems and guest concerns, provide resolutions and responses • Maintain sales forecasts, report on sales activity as requested, and oversee budget execution for premium/VIP seats/group sales/services while achieving appropriate goals as determined by management • Create and lead regular productive meetings and interactions with clients, resort management, senior executives and team • Act as a liaison with Penn State Sports Properties and Penn State Intercollegiate Athletics to coordinate BJC sponsorship efforts and foster a strong partnership. • Other duties as assigned by Director of Ticketing, Director of , and General Manager of building

SUPERVISORY RESPONSIBILITIES:

• No direct reports • Indirectly supervise box office staff and third party representatives/on-call event staff

EDUCATION and/or EXPERIENCE: Required: • Bachelor's Degree in Marketing, , Hotel Management, Business Administration or relevant field or equivalent work experience • At least six (6) years of experience in sales, marketing, events, advertising, media or other relevant area.

Preferred: • Experience in providing great to high end clientele in a fast paced environment • Previous experience working in an entertainment facility • Previous experience in ticketing

KNOWLEDGE/SKILLS/ABILITIES: • Ability to work in a fast-paced, rapidly changing environment and plan, develop and oversee implementation projects/programs. • Ability to effectively interact and communicate with all levels of management, promoters, suppliers, guests and executives. Must have interpersonal skills build client relationships. • Must possess effective organization skills to function effectively and multi task under time constraints and within established deadlines; attention to detail and sense of urgency necessary. • Must possess effective listening abilities with strong judgment skills while maintain a professional image and enthusiastic attitude at all times. • Must be self-motivated and directed with ability to work on individual projects as well as in a team, making empowered decisions and taking ownership of designated projects and areas. • Proven track record in developing and delivering complex programs and projects with positive, measurable results. • Strong analytical and problem solving skills. • Working knowledge of PC software programs (MS Word, Outlook, PowerPoint, Excel) • Excellent customer service skills with the ability to resolve potential guest or employee problems and concerns. • Must maintain a neat, well-groomed appearance that conveys professionalism at all times • Able to handle highly sensitive and confidential information at all times • Ability to work nights, all events, weekends, and certain holidays as required, in addition to normal business hours

To apply for this position, please visit https://psu.jobs/job/68009.