Winter 2018

CHRISTMAS PARTY AND PANTOMIME AT THE BRIDGE Thursday 20th December 2018 at 6pm

The Association and FARE would like to invite Friday 14th December to ensure enough time to you and other members of your household to distribute the tickets. attend a Christmas Party and then to enjoy the Christmas Pantomime Black Beauty. Tickets will be allocated on a first come, first served basis and solely at the discretion of the The party will start at 6.00pm with some party Association for members of your household only. games, a visit from Santa Claus and fun for the family before the show at 7.00pm. A separate list will be held for anyone requesting additional tickets (e.g. grandchildren) and you will If you would like to attend please come into be contacted after the 17th December to confirm the office at 45 Boyndie Street, G34 whether or not there is availability. 9JL to complete a request form or alternatively telephone 0141 773 0202. The Committee and Staff would like to wish you a All ticket requests must be received by Merry Christmas and a Happy New Year!

CHRISTMAS CLOSING HOURS The office will close at 1.30pm on Friday the 21st December and re-open at 9am on Thursday 3rd January 2019. Should you have an emergency repair during this time you should contact our Out of Hours Service on 0141 445 5872. Please note this service is for Blairtummock Tenants NOT Factored or Sharing Owners and should be for EMERGENCY repairs only. AFFORDABLE WARMTH DIVIDEND – ARE YOU DUE £100? What is the Affordable Warmth Dividend? If you would like to post in your completed application, please residents 80 years or over can receive a £100 payment return it to: from the Council to keep warm during winter. Glasgow City Council P.O. Box 36 Who can apply for the You will automatically receive a Glasgow dividend? payment again. G1 1JE You will be sent a letter no later The Affordable Warmth Dividend How long will the scheme than 30 November 2018 advising is available to anyone that will when your payment will be be available? be 80 years or older on 31 March made. If you have not received 2019 and lives in Glasgow. Applications will be accepted a letter by the end of November, from 1 November 2018 until 31 The payment is not limited to one please phone 0141 287 7961. March 2019. person per household. You can also claim if you are a Glasgow How can I make an How will payments resident living in a residential application? be made? care home or hospital. Application forms are available The preferred method of Did you receive a from: payment is by BACS directly into your Bank Account, however payment last year? • The Council’s website at: - if you only have a post office www.glasgow.gov.uk/awd If you received a payment last account, an alternative payment year you do not need to reapply. • Telephone 0141 287 7961 can be arranged.

WARM HOME DISCOUNT SCHEME – ARE YOU DUE £140? What is the Warm Home Discount Scheme? Pre-pay or pay-as-you-go meters You could receive £140 payment towards your You can still qualify for the discount if you use a electricity costs for 2018/19. The money is paid pre-pay or pay-as-you-go electricity meter. directly to your bill or meter if you qualify Your electricity supplier can tell you how you’ll Eligibility get the discount if you’re eligible, for example a There are 2 ways to qualify for the Warm Home voucher you can use to top up your meter. Discount Scheme: How do I apply? • you get the Guarantee Credit element of Contact the Warm Home Discount Team on Pension Credit - known as the ‘core group’ 0800 731 0214. • you’re on a low income and meet your Marshall from Connect Community Trust can energy supplier’s criteria for the scheme - also assist you in applying. Please contact known as the ‘broader group’ us on 773 0202 if you wish to arrange to see How you apply for the Warm Home Discount Marshall in our office. Scheme depends on how you qualify for the discount.

page 2 blairtummock housing association | Winter 2018 newsletter HOME ENERGY

Home Energy SCOTLAND Home Energy Scotland, funded by the Scottish HOME ENERGY SCOTLAND LAUNCHES NEW WINTER Government and managed by ADVICE COMPETITION QUIZ WHICH PROVIDES Energy Saving Trust, provides ADVICE TO HELP PEOPLE KEEP WARM AND WELL THIS free and impartial advice to WINTER – AND GIVES PEOPLE THE CHANCE TO WIN help people across Scotland reduce their energy bills and FREE ENERGY BILLS FOR 1 YEAR make their homes warmer and more affordable to heat. This winter, Home Energy supplier is £200 but it could Scotland is keen to support be as much as £300 if you Home Energy Scotland can local efforts to help people have never switched at all. help householders of all who may be struggling to Reading and acting on the tenures. Support ranges from heat their homes to stay in simple tips given will help home energy saving tips to control of their energy bills householders save energy, help people save energy and and keep warm and well. save money and keep cosy keep their home warmer for less, to information about As part of its Getting Ready for less. funding and grants available for Winter campaign, the To enter, householders go for new boilers, insulation team in the Strathclyde and through a simple process: and heating systems to help Central advice centre has Read – useful energy saving make homes more efficient. devised a winter advice advice tips Advisors can see if people are competition quiz. Answer – a number of eligible for financial support, Gas and electricity bills are a questions, the responses to benefits and incentives, and significant part of household which can be achieved as advise on shopping around expenditure and during the the result of digesting this for a cheaper energy supply. colder months energy use useful information Whilst advice is available tends to rise, in addition to by telephone, Home Energy which energy prices have Enter – entrants answer Scotland is not a typical call risen recently. three multiple choice centre. Advisors provide The competition quiz is questions, consent to entering and insert their free, impartial energy educational. Making small advice designed to help changes around the home details to enable Home Energy Scotland to contact householders make informed can make a big difference to decisions. Free home visit comfort levels and energy the individual should they be the lucky winner. service available for the more bills. Ways to take control vulnerable. of your energy spend The winter advice quiz can Home Energy Scotland has includes shopping around be completed in a range of no connection with any for a cheaper energy deal. ways including by calling energy supplier, and does not The average saving you Home Energy Scotland free cold call. could make by switching on 0808 808 2282 or online.

blairtummock housing association | Winter 2018 newsletter page 3 Stonewall Scotland LGBT people’s rights have come recent research undertaken by committed to ensuring that a long way in the past thirty Stonewall highlights that 20% of their services, procedures years. ‘Being gay’ is no longer LGBT people have experienced and workplace are inclusive a barrier to be able to join the a hate crime within the past 12 of all LGBT identities and are armed forces after the ban on months. LGBT young people are championing LGBT equality. They LGBT personnel was abolished more likely to hear homophobic have partnered with Stonewall in 2001. LGBT issues can now language than the rest of Britain. Scotland to ensure that LGBT be talked about in schools after The situation is much worse for people are respected, accepted Section 28, which banned LGBT trans people, just under half of and supported. Please speak to issues even being mentioned in all interviewed spoke of having a member of the team if you schools, was repealed in 2000. experienced a hate crime. Sadly, have any questions about this. as the fight for equality for trans In addition, in Glasgow you can In 2014, people in single sex people has become more public, find various support groups relationships secured the right there has been an increase in and helplines, such as LGBT to equal marriage. Given these transphobic hate crimes. successful fights for equality, Youth Scotland and LGBT Health you could be mistaken in Housing and and Wellbeing. The Equality thinking that LGBT people no Regeneration Alliance, of Network and the Scottish Trans longer face discrimination in which Blairtummock Housing Alliance are also offer advice and today’s Scotland. However, Association is a member, has information. DOMESTIC ABUSE Unfortunately, the festive period can be a any relationship. It occurs within all age ranges, time when relationships can become strained, ethnic backgrounds and economic levels. which in some cases can result in domestic While women are more commonly victimised, abuse. If you are experiencing domestic men are also abused, especially verbally and abuse you can get confidential advice and emotionally. The bottom line is that abusive assistance, including information on housing behaviour is never acceptable, whether it’s options, by contacting: coming from a man, a woman, a teenager, or • Domestic Abuse Helpline on 0800 027 1234 an older adult. Everyone deserves to feel valued, (24 hours); respected, and safe. • National Domestic Violence Helpline on 0808 Other organisations that may be helpful to 2000 247 (24 hours). anyone who is experiencing domestic abuse are: If you are homeless or threatened with For women homelessness, you can get independent advice • www.scottishwomensaid.org.uk from: • Telephone: 0800 027 1234 Shelter Scotland on 0800 800 4444 (24 hours) For men If you need advice and assistance about • www.mensadviceline.org.uk temporary or longer-term accommodation • Telephone: 0808 801 0327 needs, you can contact: Glasgow City Council Homelessness Team on For the LGBT+ community 0800 838 502 • www.galop.org.uk/ • Telephone: 0800 999 5428 Domestic violence and abuse can happen in

page 4 blairtummock housing association | Winter 2018 newsletter COPING WITH DEPRESSION AT CHRISTMAS Christmas is often referred to as ‘The Most information. They can be contacted on 0800 83 Wonderful Time of the Year’ but, for some, 85 87. it can be a difficult time. For those who have recently lost a loved one, Christmas Samaritans offer a safe place for you to talk can intensify feelings of grief and sadness. any time you like, in your own way – about Many others experience feelings of isolation, whatever’s getting to you. They can be increased family conflict or financial pressures contacted on 116 123 – you don’t have to be that make the season a very stressful time of suicidal to make initial contact. year. Lifelink understands the challenges each person If you are affected by any of the above and feel can face on a daily basis and aims to help ease that you need to speak to someone about the the strain. They can be contacted on 0141 552 issues affecting you, please be aware that there 4434. are people out there who will listen to, and help you deal with these feelings. Breathing Space are there in times of difficulty to provide a safe and supportive space by listening, offering advice and providing

Let’s TALK Project

Operating in Glasgow and Are you a charity or an , SAMH’s Let’s TALK organisation that can provide Project is looking to tackle stigma advice and support around issues and discrimination against such as health and wellbeing, people experiencing poor mental equal opportunities, employment, health and help signpost people learning, finances? to local support services. We’d love to hear from you. Do you, or someone you know, want to find out more to For more information on the maintain their mental wellbeing? SAMH Let’s TALK project please contact Emma Straughan, Let’s Are you someone who could TALK Project Facilitator on the volunteer and would like to help contact details below. create safe spaces for people to have positive conversations Email: Emma.Straughan@samh. around mental health and org.uk support people in finding other Mobile: 07595 244 761 aids to recovery?

blairtummock housing association | Winter 2018 newsletter page 5 FESTIVE ARRANGEMENTS - GLASGOW CITY COUNCIL CLEANSING

At the time of Bulk Uplift: We expect the from cleansing. printing, GCC last bulk uplift from GCC to be Bins: If your collection is were still co- Thursday 13th December 2018. normally a Thursday/Friday or ordinating festive We hope the service will resume th Sunday, your bin will be emptied arrangements again on Thursday 10 January as normal so the following 2019. information may Tenants in the Rogerfield area PLEASE DISPOSE OF be subject to who currently put their bulk ITEMS RESPONSIBLY, change. items kerbside due to the RECYCLE WRAPPING Please check our Community ongoing renovation work should PAPER AND BOXES Noticeboard, contact Cleansing use the new bulk stores in the WHERE POSSIBLE TO on 287 9700 or consult the back-court over the festive Glasgow City Council website period. This is to avoid an excess ALLOW SPACE FOR www.glasgow.gov.uk for further of items on the streets during the HOUSEHOLD RUBBISH confirmation. period where there is no service WITHIN BINS.

ALLOCATIONS POLICY REVIEW The Housing (Scotland) Act 2014 introduces before developing or altering their allocations changes from 1st May 2019 related to how policy: social housing can be allocated. • Applicants on the waiting list All social landlords must comply with this • Tenants legislation when managing their housing lists • Registered Social Landlords and allocating housing. Blairtummock Housing • Such other persons as landlords see fit Association plan to review their policy on how properties are allocated. A review also We will be compiling results of our recent survey provides the opportunity to ensure the policy and a publishing a report on outcomes and any is fit for purpose in terms of meeting aims and changes to the current policy within a future objectives and is also fair and transparent on newsletter. how we allocate properties. Should you wish to discuss any aspect of the The 2014 Act includes specific requirements for policy review, please contact Gillian Bell at our landlords to consult with the following groups office on 0141 773 0202.

page 6 blairtummock housing association | Winter 2018 newsletter LET US KNOW IF SOMEONE MOVES IN, OR OUT OF YOUR HOME The tenancy agreement you have with us is a Scottish Secure Tenancy Agreement. The Housing (Scotland) Act 2014 introduces changes to legislation in relation to your tenancy rights. To ensure that your tenancy rights are protected it is very important to ensure that you advise us in writing of any changes to your household. This includes telling us in writing about anyone who has previously moved in with you, who you haven’t already told us about in writing (before 1st November 2018), and when anyone moves into or out of your home in the future at the time they do so. We recently issued an information booklet on the changes along with a form for you to complete and return to our office advising who lives with you. If you have not already done so, please return the form to our office as soon as possible. REMEMBER... RENT FIRST! We understand that Christmas Your rent payment is due on or is an exciting but also an before 30th December 2018. expensive time of year and You can make your payments in budgeting can be difficult. the following ways: However, your rent payment • Call us on 773 0202 to set up should always be your first a direct debit, it only takes 5 priority – don’t put your home minutes (our office is closed at risk by missing your rent until 3rd January 2019). 3 payment this festive season. Pay my rent • Use your Allpay card to pay Although considered a last at any pay point outlet. 3 resort, eviction proceedings Put up tree can be taken if you do not meet • Download the Allpay app 3 these commitments. If you are to make payments from a Buy gifts worried about falling behind mobile device. • Call Allpay on 08442 255 729 3 with payments, get in touch with Buy turkey our office right away. You can to make a secure payment also request an appointment 24 hours a day seven days a 3 with our Welfare Benefits week. Have your Allpay rent Wrap presents Advisers who can help. Our staff card number to hand when are on hand to provide expert calling. support and advice no matter Make rent your priority this what your circumstances. Christmas!

blairtummock housing association | Winter 2018 newsletter page 7 UNIVERSAL CREDIT: WHAT YOU NEED TO KNOW As the new benefit rolled out in Easterhouse on th5 December 2018, we explain what it means and why it is so important to get help.

What is Universal Credit? Universal Credit (UC) is a new benefit for people of working age. It is designed to make it easier for people to move back into work. It replaces Housing Benefit, Income Support, Income Based Jobseeker’s Allowance, Income Related Employment Support Allowance, Child Tax Credit and Working Tax Credit.

Will everyone be moving currently receive Income your first payment of UC. onto Universal Credit on 5th Support, when your youngest How will I be paid? December? child turns 5, you will move from Income Support to UC is a single payment made No. At the moment, only if Universal Credit. monthly in arrears to a bank you make a new claim or your account. You can request a circumstances change which If you have more than 2 fortnightly payment. affects your benefits. If your children, you will not be moved hours are cut, or you lose your to Universal Credit at the I will be moving onto UC. job and need to claim benefits, moment. What do I need to do? you’ll need to make a claim for I claim Housing Benefit. Will I COME AND TALK TO US! You UC rather than your current move onto UC? will need to apply online for benefits. Over the coming your benefit, we can advise you Only if there is a change in your years other claimants will be where you can get help with circumstances that affects transferred to UC, but this this. Once you apply for UC, your benefits or you claim a process will be gradual. there will be a five week wait new benefit. This could include I am claiming a state pension. before you receive your first moving into a new house from Will I be moving onto UC? payment. You can ask for an another local authority area. advance of UC and this may No, pensioners will not claim How will my housing costs be include a payment for your UC. paid when I receive UC? housing costs. Our Benefit However if one member of a Advisers can help you through Your housing costs will be couple is over Pension Credit this time. paid as part of your single age, and the other one is under, UC payment. It will be your GET READY TO BUDGET and both of you will still have to responsibility to pay your manage your money over a claim UC unless you are already rent. You may request that month. You can request that receiving Pension Credit. your housing costs element is you receive your UC every 2 I have children. Will I be made directly to Blairtummock weeks (Scottish Flexibilities) moving onto UC? Housing (this is called Scottish and should speak to the Flexibilities) but you will only be Adviser at Job Centre regarding If you have 2 children and able to do this after you receive this.

page 8 blairtummock housing association | Winter 2018 newsletter UNIVERSAL CREDIT: GET ONLINE, you’ll need your own UC online Sanctions account, and you will need an email address. are higher We can advise you where you can get help with under this. You can also get online for free at the local UC. Our library. Talk to us for more info. Benefit Advisers GET A BANK ACCOUNT some high street banks can help offer fee-free banking. Our Benefit Advisers can you to assist you with opening a bank account. challenge Marshall Gemmell - Nick Tarlton - REMEMBER Universal Credit isn’t backdated Connect Money Advice unfair before the start date of your claim. If you lose sanctions. your job or your benefits stop or your move To make an appointment with Nick or Marshall into a new home, make sure you claim UC please call our office on 773 0202 to arrange an immediately so you don’t lose out. appointment.

HOW DO I PAY MY RENT? Did you know that we have Welfare Benefits Advisers available in our Should you choose not to have the housing office on a Tuesday, Wednesday and element part of your Friday? UC paid directly to us, the best way for you to Marshall and Nick are available for advice budget and ensure your and assistance in relation to debt problems, rent is paid on time is budgeting, housing benefit claims and to set up a Direct debit appeals and welfare benefit claims and with the Association. appeals, including Universal Credit. This means that your Nick recently assisted a tenant whose health rent can be deducted had worsened to apply for Attendance from your bank account on the same day Allowance. The tenant was awarded the you receive your UC. high rate of £85.60 per week. As his partner • Call us on 773 0202 to set up a direct already received a disability benefit this debit, it only takes 5 minutes. meant they could qualify for Severe Disability • Use your Allpay card to pay at any pay Premiums worth £128.6 per week and Carer’s point outlet. Premiums worth £72 per week. • Download the Allpay app to make In total the couple are now £286.20 per payments from a mobile device. week better off than they were previously. • Call Allpay on 08442 255 729 to make a secure payment 24 hours a day seven If you have any benefit issues, or would days a week. Have your Allpay rent simply like a benefit check carried out to see card number to hand when calling. if you are entitled to any benefits, including housing benefit, then please contact our For help and information on claiming office on 0141 773 0202 and we will be Universal Credit, contact Gillian Bell, Senior happy to arrange an appointment for you. Housing Officer, on 773 0202.

blairtummock housing association | Winter 2018 newsletter page 9 TENANTS LIVING WITH DISTRICT HEATING

How to change the batteries on the room stat for tenants with the district heating: • When a battery sign is indicated on the LCD panel. • Open the flap on the stat. • Then flick off the removable cover to reveal the AA batteries. • Change with new recommended Duracell batteries. • Re-fit cover and close flap.

BLOCKED WORCESTER BOILERS & DRAINS

DANFOSS ROOM STATS Blocked drains are For all tenants with new Worcester boilers and Danfoss becoming an increasing room stats. When battery indicator is shown follow the problem in the area and instructions below on how to replace the batteries on this is due to residents their room stats. flushing items such as wipes, cleaning cloths and nappies down toilets. Please read the advice from Scottish Water and refrain from flushing anything which is not pee, poo or paper. It is expensive for the Association to use specialist drainage companies and your rent money could be better spent!

page 10 blairtummock housing association | Winter 2018 newsletter WHEELIE GOOD NEWS The Association is delighted that as a result of areas, we are delighted that successful partnership working with Glasgow the Council has provided City Council, 160 properties have been new wheeled bins earlier provided with new wheeled bins earlier than than scheduled to our scheduled as part of the Bin Replacement most recent projects. The Programme (BRP). new wheeled bins will bring significant benefits Through the BRP, the Council is replacing to residents by improving the small metal galvanised bins, used for containment of general general waste, with larger wheeled bins. The waste, the condition of Programme will be undertaken in three phases backcourts and increasing over a three year period. We are really pleased opportunities to recycle. to hear that the Council is supporting Housing Further information on the Association initiatives which add value to the programme can be found BRP, such as presentation of bins or backcourt via the following link: www.glasgow.gov.uk/ infrastructure improvements, by providing new recycling. wheeled bins earlier than programmed start dates. We look forward to continuing to work in partnership with Glasgow City Council to make As a result of the significant investment the the Blairtummock and Rogerfield areas a better Association has made to improve bin store place to live for all residents.

CONDENSATION Condensation starts as moisture in the air, this means opening windows wider. Close the usually produced by cooking, washing or kitchen and bathroom doors when these rooms drying clothes indoors on radiators. When it are in use. hits cool surfaces such as walls or windows Things to remember: it condenses and forms water droplets. The • Produce less moisture by covering pots and moist air rises when it is warm and often ends pans when cooking up on ceilings and in upstairs rooms and then it forms mould. 95% of condensation is caused • Vent your tumble dryer to the outside. by lifestyle. • Avoid using flueless bottled gas heaters. To kill and remove mould, wipe down walls and • Ventilate cupboards and wardrobes. window frames with a fungicidal wash, following • Keep all rooms in your home at a constant the manufacturer’s instructions. comfortable temperature at all times. Ventilate to remove the moisture: • Dry clothes outside. Hanging wet/damp You can ventilate your home without making clothes over doors leads to the door being draughts. Keep a small window ajar or a trickle damaged. When this happens the door ventilator open all the time if possible. Some cannot be repaired and has to be replaced at rooms need more ventilation such as kitchens a charge to the tenant. when cooking or bathrooms when bathing,

blairtummock housing association | Winter 2018 newsletter page 11 WINTER TIPS As all of us are aware, the winter cold spell is with us once again and there are many ways that cold weather can be prevented from causing damage to your home or your belongings.

Keep Your Home Warm In order to avoid burst pipes and damage to If You Get a Burst Pipe: your home this winter try to keep your home 1. Turn off water at the ‘stop valve’ reasonably warm day and night. 2. In cases of flooding from above ‘switch off Be Prepared: electricity at the mains switch’. 1. Ensure you know where your stop valve is 3. Open all taps to sinks and bath located. 4. Notify the Association at your earliest 2. Make sure you keep your emergency opportunity contacts list handy. 5. Warn neighbours who may potentially suffer damage 6. Soak up as much water as possible

DOS AND DON’TS

• DO take care with festive candles around • DON’T forget to locate your nearest grit bins, highly flammable decorations. Ensure they these are provided by Glasgow City Council are put out properly and not left unattended. and all enquiries should be made directly to them • DON’T overload power sockets with Christmas lights and check they are in good • DO keep a snow shovel handy and if you working order before they are put up. have to go out when the weather is bad, always wrap up in plenty of layers and put • DO make sure you know where your stop on your hat, scarf and gloves. Try and stay at valve is and that you can turn it easily, just in home when it is really bad, even if you have case of frozen pipes in a cold snap. to re-arrange non-urgent appointments • DON’T forget, look out for elderly neighbours, • DON’T forget about food supplies, you can keep warm, keep well and keep safe this freeze bread and keep a well stocked supply winter. of tinned goods • DO order repeat prescriptions in good time, • Remember, it’s important to look after so you don’t run out yourself in winter to reduce the risk of illness • DON’T forget to minimise heat loss by and protect yourself from the cold. Eat shutting all internal doors well, stay active, drive safely and enjoy the season. • DO draw your curtains and blinds at night and wear extra clothing

page 12 blairtummock housing association | Winter 2018 newsletter OPENING TIMES OVER CHRISTMAS AND NEW YEAR Monday 24th The Hub - Calton Parish Church (Christmas Eve) 142 Helenvale Street G31 4NA • 07745 242 738 2pm – 4pm (WE WILL NOT ABLE TO ACCEPT DONATIONS DURING THIS DISTRIBUTION)

Tuesday 25th CLOSED

Wednesday 26th – St Enochs 1.30pm – 3.30pm 860 Cumbernauld Road, G33 2QW • 07521 144968

Thursday 27th St Francis in the East, 26 Queen Mary Street, G40 3BB 11am -1pm 0141 556 2830

Thursday 27th Blairtummock Community Hall 45 Boyndie Street, G34 9JL 2pm – 4pm

Friday 28th The Hub - Calton Parkhead Parish Church 2pm – 4pm 142 Helenvale Street, G31 4NA • 07745 242 738

Friday 28th Trinity Methodist Church, 1104 Road, G32 7PH 2pm – 4pm

Monday 31st The Hub 2pm – 4pm

Tuesday 1st CLOSED

Wednesday 2nd BOTH CENTRES ARE CLOSED

Thursday 3rd BRIDGETON (11-1pm) AND BLAIRTUMMOCK (2-4pm) ARE OPEN

Friday 4th THE HUB AND TRINITY METHODIST CHURCH ARE OPEN (2-4pm) GLASGOW NORTH EAST FOODBANK WISH YOU A VERY MERRY CHRISTMAS AND A PROPEROUS 2019 THANK YOU FOR ALL YOUR SUPPORT THIS YEAR x

blairtummock housing association | Winter 2018 newsletter page 13 RENT CONSULTATION 2019/20 Anonymous We will shortly be commencing our consultation on the rent increase for 2019/20 and it is important to us that you respond to Complaints our questionnaire which will shortly be dropping through your door. It is very difficult for the When considering the rent increase the Management Committee Association to deal with take into account a variety of factors, which include: anonymous complaints and it is more helpful if we can • Running costs of the Association contact you and discuss • Future replacement costs for windows, kitchens, bathrooms etc. the issue. • Loan charges – which is the money the Association borrowed to We always welcome build/refurbish properties genuine complaints and we • We have to ensure that rents are maintained at affordable levels have a standard form which and that we can cover our costs and continue to provide services. makes it easier to provide details, copies are available Your views are very important to us and we look forward to hearing from the office or the them, watch out for our Rent Consultation Questionnaire which will Associations website. be sent to you over the next few weeks.

PLATFORMPlatform on behalf of Thriving Places steering fundraise, sell festive gifts or run a promotional group is coordinating three Winterfest Events as activity to promote your organisation. Spaces are part of the thriving places limited but we will try and community engagement accommodate everyone programme. These will who wishes to be involved. take place in Easterhouse, Budhill and Parkhead. If you would like to book a stall, please contact Anna Details are below. If you Lomas ASAP on 0141 276 would like your organisation 9696 or alternatively by to get involved there is still time to take a stall to email [email protected].

Saturday 1 December • The Thursday 13 December • Sunday 16 December • Lochs Shopping Centre, Budhill Square • 3pm – 6pm Parkhead Forge • 10am – Easterhouse • 10am – 3pm 3pm Budhill hosts Santa in the Take part in a special festive square with a special lantern Outdoor festive roller disco, roller disco, take your picture parade, dance display, carol take your picture in the in the winterfest Snow singing, costume characters, winterfest Snow Globe. Buy Globe. Buy some handmade Christmas market, arts some handmade Christmas Christmas gifts from local activities and your chance to gifts from local community community groups or take meet Santa with his Reindeer. groups or take part in our part in our Christmas arts Christmas arts activities all activities, there is fun for all at the cinema entrance of the family and a special visit Parkhead Forge. from Santa with a free gift.

page 14 blairtummock housing association | Winter 2018 newsletter USEFUL CONTACT NUMBERS Police – Emergency 999 Dog Fouling 0300 343 7027 101 Graffiti Removal 0300 343 7027 Crimestoppers 0800 555 111 Pest Control 0141 287 1059 Out of Hours Emergency Repairs 0141 771 9600 Abandoned Cars 0141 276 0859 Bulk Uplift 0141 287 9700 Roads or Lighting Faults 0800 373 635 CHRISTMAS MOVIE WORD SEARCH All word searches we receive by Wednesday 9th January 2019 will be entered into a prize draw and where one lucky reader will receive a gift. Age Restriction 0 - 16 years. • It’s a Wonderful Life I T S A W O N D E R F U L L I F E X S S E R P X E R A L O P • Elf P R E T H E S A N T A C L A U S E D O N K E Y N U D P I M M • Die Hard • Gremlins F E B O R D R A W E H T D N A H C T I W E H T N O I L E H T • Home Alone S E N T S H O L L Y L O R A C S A M T S I R H C T E P P U M • The Snowman • Father Christmas M I C K E Y S C H R I S T M A S C A R O L M I S T H L E T E • A Charlie Brown Christmas G X F A T H E R C H R I S T M A S Y T S O R F K C A J A S E • Scrooged • The Lion, The Witch and the D A V E I S F A B Y A W E H T L L A E L G N I J Z R E Y L T Wardrobe • Miracle on 34th Street W H I T E C H R I S T M A S Z H O M E A L O N E Z D V U L M • Muppet Christmas Carol T H E N I G H T M A R E B E F O R E C H R I S T M A S C A E • The Nightmare Before Christmas C H R I S T M A S T R U C E P L A T N A S D A B C I N D H I • Arthur Christmas T Y L L A U T C A E V O L Z I I E I V Y C L S E J V I N E N • Holiday Inn • Meet me in St Louis B E T H E H E M M A N G E R E D N O E L R G K X Z Y L A H S • Christmas Vacation P L A N E S T R A I N S A N D A U T O M O B I L E S M M T T • Babes in Toyland • Mickey’s Christmas Carol C H R I S T G O O S E F A T I Y D E B N O Z C F I N E W K L • White Christmas • Planes Trains and Automobiles B A B E S I N T O Y L A N D N I X Q T P G W S G R O R O E O • Love Actually P I E S D O W N T O N A B B Y N Z R S T E V E T L O G N R U • Polar Express • The Santa Clause S A M T S I R H C R U H T R A N W V H O D M A R T I Z S H I • Jingle All The Way Y L K M I R A C L E O N 3 4 T H S T R E E T S D L O G E S S • Jack Frost • Frozen O A C H A R L I E B R O W N C H R I S T M A S L O R Y H N Z • Bad Santa C H R I S T M A S V A C A T I O N A N G E L S S E E R T O P • Shrek the Halls

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blairtummock housing association | Winter 2018 newsletter page 15 BlairtummockContacting Housing Association E-MAIL Us... 45 Boyndie Street, Glasgow, G34 9JL Would you like to receive future copies of Telephone: 0141 773 0202 Blairtummock News to your email address Email: [email protected] rather than by post? If so, please forward Web: www.blairtummock.org.uk your name and address to enquiries@ Twitter: @BlairtummockHA blairtummock.org.uk and we will arrange this.

OUT OF HOURS NUMBER – EMERGENCIES ONLY In the event of an emergency only, please contact 0141 445 5872. This is for Blairtummock Tenants only and not Factored or Sharing Owners.

If you have any comments to make about Blairtummock Housing Association or any of the services Commentsprovided by the Association please complete this form, cut it outForm and return it to the Association.

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OPENING TIMES: Blairtummock Housing Association is an organisation Mon - Wed 9am - 5pm committed to Equal Opportunities. If you require this Thursday 1pm - 5pm newsletter in a different format, please contact the office Friday 9am - 3.30pm on 0141 773 0202 where our staff will be happy to assist.

Blairtummock Housing Association is a Registered Society under the Co-operative and Community Benefit Societies Act 2014 Reg No. 2354R(S) • Scottish Housing Regulator Reg No. HCB 216 Scottish Charity No. SC036997 • Property Factor Registered Number PF000276 • VAT Number 259 1058 95