RECOGNIZING TOP PERFORMERS 2 2020 Digital Health Most Wired Contents 2020 Most Wired Introduction 3 Ambulatory 5-9 Certification Acute Certification 11-17 Long Term Care 19 Most Worthy: Certification A Standout Performance by the Digital Healthcare Community by: Candace Stuart

The place, the timing and the people vary, but organizations that move the industry forward. By ask almost any healthcare IT executive how their highlighting best practices, Most Wired provides teams helped providers battle the COVID-19 a road map for all healthcare organizations pandemic in their communities and the answer that strive to meet the highest standards. The is universal: “They knew what they had to do, pandemic proved to be a catalyst for innovation, and they did it.” Whether in Dubai or Dubuque, not just in telehealth but in remote monitoring, the rapid rollout of telehealth and virtual care chatbots, dashboards, apps, predictive analytics, services eased the burden that surges placed on telework systems, robotics and more. It also hospitals and health systems and contributed to proved that many organizations were well better care. Few digital healthcare leaders could positioned to meet the challenge. have anticipated a novel coronavirus identified in late 2019 would balloon into a pandemic in 2020, Despite urgent demands placed on healthcare but when that happened many discovered they IT teams during the pandemic, participation in had the people and resources at the ready to the CHIME Digital Health Most Wired survey hit respond. a record in 2020. More than 30,000 facilities were represented – nearly double 2019’s total “Kudos to healthcare systems’ CIOs because – with 754 surveys submitted by healthcare everyone has made this transition and they made organizations from 14 countries. Most Wired it successfully,” says John Kravitz, chair of the introduced a long-term care survey in 2020, College of Healthcare Information Management in addition to the domestic, ambulatory and Executives (CHIME) and corporate CIO at international surveys offered in 2019. Geisinger Health System. “Everyone worked hard and all the CIOs that I speak to, and I speak to a This year CHIME recognized hundreds of lot of them across the country, felt like ‘This was participating organizations whose performance not insurmountable. This was something we could placed them in the top three levels of achieve, and we could do a great job.’” certification. Of those, eight earned the very highest honor by achieving level 10 certification. The CHIME Digital Health Most Wired program These leaders represent less than 1% of encourages innovation in healthcare by assessing participants and are the best of the best. Read the use of advanced technologies that improve along to learn more about their journeys, along health and care, and by recognizing healthcare with a complete list of Level 7-10 recipients.

2020 Digital Health Most Wired 3 Level 10 Acute & Ambulatory Avera Health: A Telehealth Pioneer Based in Sioux Falls, S.D., Avera Health expanded the telehealth expertise it developed over the past three decades serving a largely rural population into a leading multistate program. Andrew Burchett, DO, Avera’s CMIO, describes their journey.

A Foundation for Digital Growth Home-based Monitoring Our telemedicine program started in the mid-90s when We are leveraging a home-based monitoring program telemedicine was really a phone call and evolved to for patients with moderate illness or high co-morbidity where we are today, which is providing essentially a who don’t need hospital-level care, which includes virtual healthcare system throughout our organization. patient-generated health data. We’ve seen a very low We were able to rapidly shift to a Virtual First Patient hospitalization rate, at just under 5%, and excellent Care environment in mid-March when we had to close patient satisfaction, at 95%. It helps us keep the burden our clinics due to the pandemic. This was multifactorial. out of our acute care facilities and allows us to move We needed to preserve personal protective equipment, patients out of the hospital sooner than we would have protect our employees and most importantly, protect our otherwise. patients from this invisible enemy. Driving Change We quickly moved from 50 to a hundred to 1,100 visits Our Emergency Medicine physicians have a lot of per day. Although we continue to learn, this Virtual First experience through telemedicine seeing patients across Strategy was critical to the health and wellbeing of our the United States. We are covering 20 states with communities here. that service. They literally have a glimpse into other organizations. That perspective drives us forward in how We had to have a strategy years ago to get the infrastructure, we evolve technology. We do it faster and we can do it culture and buy-in in place to do what we do today. It better because we can see what works and what doesn’t happened over decades. Now it’s what we do and how we work in live environments across the country. do it. It has become the standard of care at Avera.

4 2020 Digital Health Most Wired As the only hospital system in the state of Delaware to allowing our clinical staff to provide safe, uninterrupted care receive 2020 CHIME Digital Health Most Wired recognition to our patients beyond what we expected. as a certified level 9, we’re extremely proud of this accomplishment that was made possible thanks to the Ranking among CHIME’s Most Wired organizations for the dedication of our IT staff, support from leadership and a second consecutive year also demonstrates how we’ve remained commitment of everyone across the organization. driven to being a leader in healthcare technology and how this commitment helps us deliver on our promise to bring the The designation of level 9 validates how our business nation’s best healthcare to our communities here at home. continuity and disaster recovery strategies combined with investments in state-of-the-art IT infrastructure equipment are

BAYHEALTH.ORG

Level 10 Ambulatory Level 9 Ambulatory Continued Organization State Organization State Avera Health SD Lucile Salter Packard Children's Hospital Stanford and CA Cedars-Sinai Medical Center CA Stanford Children's Health Geisinger Health System PA Memorial Healthcare System FL Jackson Health System FL Memorial Sloan Kettering Cancer Center NY Lehigh Valley Health Network PA Mercy MO Parkview Health IN Mercy Medical Center IA UPMC (University of Pittsburgh Medical Center) PA NorthShore University Health System IL NYU Langone Health NY Level 9 Ambulatory Ohio State University Wexner Medical Center OH Organization State Riverside Health System VA Appalachian Regional Healthcare, Inc. KY RWJ Barnabas Health Ambulatory Care Center NJ Baptist Health South Florida FL SCL Health CO Bon Secours Mercy Health Inc. OH Southcoast Health System MA Children's Health System of Texas TX Spectrum Health MI Children's Hospital Colorado CO Stratford Hospital PA Cook Children's Health Care System TX TriHealth Inc OH Deaconess Health System IN Truman Medical Centers MO Duke University Health System NC UC Davis Health CA Essentia Health MN UCHealth CO Faith Regional Health Services NE UCLA Health CA Genesis HealthCare System OH University of Texas Southwestern Medical Center TX Greater Baltimore Medical Center MD UT Health Austin TX Guthrie Clinic PA West Virginia University Health System WV Jefferson Health PA Yale New Haven Health CT Johns Hopkins Health System MD 2020 Digital Health Most Wired 5 Level 10 Acute & Ambulatory Cedars-Sinai: Innovation Is in Their DNA Cedars-Sinai has a long tradition of fostering innovation in Los Angeles and beyond. Cedars-Sinai Senior Vice President and CIO Darren Dworkin share details.

Roots as an Academic Medical Center go back later and see how those tools have morphed in Working at an academic medical center, the idea of their use. You are not going to find a more creative and discovery or innovation is not really new. We are fortunate innovative group than nurses who are delivering care. to be in an organization that has innovation in its DNA, I’m amazed at the way they find clever and brilliant creating a safe space for people to be curious, take risks, opportunities to leverage the tool sets that we give them and understand that experimenting is something that’s to use them in not only the way that they were intended, part of the process. but really pushing the limits of how they can be used.

Pull Instead of Push Digital Transformation We bring together many of the practicing clinicians or the There is this tendency to tie digital with disruption and individuals from practicing administrative and back office then this corresponding assumption that everything old areas and we find out from them what they’re looking for has to be thrown out and you have to start all over again. and what problems they’re trying to solve and why. Then The secret is going to be a combination of the old and our job is to present to them partners who they could the new. Digital transformation is going to begin to come work with so that it becomes a pull. of age and come of age much faster than we saw the adoption of technology tools ahead of it. You’re going to Making Innovation Better see IT organizations across the country at health systems very quickly being at the center of those digital consumer- When you launch these tools, you have assumptions about oriented solutions that are going to be required as we how they will work. But the fun and rewarding part is to continue to evolve.

Level 8 Ambulatory Level 8 Ambulatory Continued Organization State Organization State AdventHealth FL AdventHealth FL Albany Medical Center NY Edward-Elmhurst Healthcare IL Aleda E. Lutz Veterans Affairs Medical Center MI FirstHealth of the Carolinas NC Allegheny Health Network PA Frederick Health Hospital MD Altru Health System ND Grady Health System GA AnMed Health SC Hawaii Pacific Health HI Anne Arundel Medical Center MD Healthcare Authority of Baptist Health Al Banner Health AZ HealthPartners MN Baptist Memorial Health Care Corporation Ambulatory TN Henry Community Health IN Baystate Health, Inc. MA Henry Ford Health System MI Bozeman Health MT Houston Methodist TX Bronson Healthcare MI HSHS Hospital Sisters Health System IL Cape Fear Valley Health System NC Indiana University Health IN Carilion Clinic VA Intermountain Healthcare, Inc. UT Central Maine Healthcare ME JCH Rural Health Clinics Ok Children's National Hospital DC Lafayette General Health LA ChristianaCare DE Lakeland Health MI Cleveland Clinic Health System OH Lancaster General Hospital PA Cleveland Clinic Martin Health FL LifeBridge Health MD Cogdell Memorial Hospital TX Loma Linda University Medical Center CA Community Health Network IN Louisiana Children's Medical Center LA Community Healthcare System IN Main Line Health PA Connecticut Children's Medical Center CT Mass General Brigham MA Covenant Healthcare MI MedStar Health MD

6 2020 Digital Health Most Wired Level 8 Ambulatory Continued Level 8 Ambulatory Continued Organization State Organization State Memorial Hospital at Gulfport MS Stamford Health CT Metro Health - University of Michigan Health MI Stanford Healthcare CA Monument Health SD Summa Health System OH Mount Sinai Medical Center FL The MetroHealth System OH Mt. San Rafael Hospital CO Titus Regional Medical Center TX Munson Healthcare MI TMC HealthCare AZ Nebraska Medicine - Nebraska Medical Center NE Torrance Memorial Medical Center CA Northwestern Memorial Healthcare IL Tri-State Memorial Hospital WA Ochsner Health System LA UCSF Medical Center CA Orlando Health FL UnityPoint Health IA OSF Healthcare IL University Health System TX Owensboro Health KY University Hospitals OH Parkland Health & Hospital System TX University of Iowa Hospitals and Clinics IA Piedmont Healthcare GA University of Maryland Faculty Physicians, Inc. MD PIH Health-PHP CA University of Missouri Health Care MO Rochester Regional Health NY University of Pennsylvania Health System PA Saint Luke's Health System MO University of Texas M.D. Anderson Cancer Center TX Saratoga Hospital NY University of Utah Health UT Scripps Health CA UPMC Western Maryland MD Solutions Physician Practice Management OK Upstate University Hospital NY SSM Health MO Vidant Medical Group NC St. Joseph's Health NY Wake Forest Baptist Medical Center NC St. Joseph's Healthcare System NJ WellSpan Health PA St. Luke's Health System ID Yavapai Regional Medical Center AZ

Congratulations to our Information Technology professionals! We appreciate all you do.

2020 Digital Health Most Wired 7 Level 10 Acute & Ambulatory Geisinger: Putting Customers First Geisinger is an integrated health system that serves communities throughout Pennsylvania and New Jersey. Geisinger’s Corporate CIO John Kravitz and Associate CIO Joe Fisne discuss the system’s digital strategy.

Numerous Kinds of Customers organization forward in different ways that weren’t JK: We look at it from the perspective of the customer. anticipated or thought of before, or if they were thought Sometimes the customer is the patient, or the subscriber, of, they were thought of with an elongated timeframe. or the student, or the provider, or the employee. Every day we work hard to provide services that are superior for JF: We found through COVID that people would work 100% our customers. We try to make their jobs a little easier, if beyond the time that they can give to help you. In reality, it is possible with technology. it’s a family and it rolls down to the organizational culture and how well you work together. Understanding the Need Always Push Forward JF: The organization is very big on outreach to communities that have a need for services. We have great JK: Never be complacent. Never be satisfied with what leadership that helps us understand what those needs are. you’ve achieved, because you need to have that hunger and Once you do that, applying the technology is actually the desire to do more as a healthcare system. I would attribute easy part. that to the organization that we’re part of. Our leadership team is never sitting still. They’re always looking forward. COVID’s Impact If you sit still, you become stagnant. You just don’t grow. If you don’t grow, you’re not significant. You’re not JK: The rules all changed in 2020 with a global crisis. helping a large population of patients, which is what it’s Actually, I think it really helped us to move the all about. You’re here to make their lives better.

AT MONUMENT HEALTH, we recognize that technology is the key to our priorities of delivering high quality care, providing a caring experience and being here for generations to come. And this year, more than ever, we recognize our IT caregivers who have worked tireless hours for the safety, health and wellbeing of our patients and the community.

www.monument.health

8 2020 Digital Health Most Wired Level 7 Ambulatory Level 7 Ambulatory Continued Organization State Organization State Advocate Aurora Health Care IL Holzer Health System OH Ascension MO Inspira Health Network NJ Ballad Health TN Jefferson Health- Northeast PA Boulder Community Health CO Kettering Health Network OH Carle Foundation Hospital IL Lakeland Regional Health FL Children's Hospital & Medical Center NE LMH Health KS Children's Hospital of Orange County CA MaineHealth ME Children's Hospital of Philadelphia PA Marietta Memorial Hospital OH Children's Mercy Hospital Kansas City MO Memorial Healthcare MI Confluence Health WA Memorial Hermann Health System TX Covenant Medical Group TN Mercy Health Saint Mary's MI DCH Health System AL MidMichigan Health MI Elliot Hospital NH Mosaic Life Care MO Excela Health PA MultiCare Health System WA Fairfield Medical Center OH Nebraska Methodist Health System, Inc. NE Fitzgibbon Hospital MO Nemaha County Hospital NE Genesis Health System IA Nemours FL H. Lee Moffitt Cancer Center and Research Institute FL New York-Presbyterian Hospital NY Hancock Regional Hospital IN North Country Hospital and Health Center VT Harris Health System TX Olathe Medical Center KS Heritage Valley Health System PA Overlake Medical Center WA PeaceHealth WA Penn State Health System PA Premier Health OH Presbyterian Healthcare Services NM ProHealth Care, Inc. WI Reid Health Physician Associates IN Renown Health NV Rush Memorial Hospital IN Sentara Healthcare VA Spartanburg Regional Healthcare System SC St. Charles Health System, Inc. OR Rush Memorial Hospital is honored to be Tower Health PA recognized as one of CHIME’s Digital Health Most Wired for our 8th consecutive year. Rush Memorial Trinity Health ND Hospital continues to invest in technologies and UC Health OH processes, which allows us to provide high-quality UCSF Benioff Children's Hospital Oakland CA care to our patients. UMass Memorial Health Care, Inc. MA Unity Health Network Ohio University Medical Center TX University of Wisconsin Hospital and Clinics WI UPMC Hillman Cancer Center PA UW Medicine/Valley Medical Center WA Virginia Mason Medical Center WA Woman's Hospital LA www.rushmemorial.com

2020 Digital Health Most Wired 9 Level 10 Acute & Ambulatory Jackson Health System: A Small IT Team with Lots of Heart Jackson Health System is a safety-net healthcare organization serving residents in South Florida’s Miami-Dade County. Senior Vice President and CIO Michael Garcia outlines their path to success.

Providing Solutions Mission Approach to COVID-19 We feel having a vendor-agnostic data enterprise solution The mission was to get the rocket ship to the moon. has helped us create solutions in-house and has brought Everyone took part in getting that rocket ship to the technology and myself to the executive table. We are not moon. Communication was never any better at Jackson just a service provider or a utility company. We’re trying from the bottom up and the top down. to provide solutions for our executive team, for our county I am very proud of my organization and my team, and we’re and for our patients. looking for the next thing that we could do in this type of partnership. Unfortunately, it had to take a pandemic to Versatile and Engaged Talent be the accelerator for technology in healthcare: taking a At Jackson, we have a very small technology team, but workforce remotely overnight; having them work securely the heart that team has. Today they might be working on and remotely from their homes; our doctors seeing their a project for pharmacy, tomorrow they might be working patients securely utilizing telemedicine; and patients on a project for transplant, and the following day they adopting new technologies instantaneously with us. might be working on some surgical initiative. They’re not Keeping the Momentum pigeonholed; they serve in many roles and it keeps them very excited about what they do. At Jackson, we all have We need to make sure that everyone maintains focus, to do everything. We roll up our sleeves, and thus you feel understands the technology and understands the why. you are part of a family. Changes continue to occur more rapidly today than in the past. I can only imagine changes are going to continue to increase in the future.

InnovativeInnovative Technology.Technology. ExceptionalExceptional Care. Care. We invest in technology that We invest in technology that helps us bring safe, high- helps us bring safe, high- quality care to children – in quality care to children – in our hospitals, our clinics and, through telehealth,our hospitals, our our clinics patients’ homes.and, We through are telehealth, our honored by thepatients’ “Most Wired" homes. We are distinction, andhonored remain by the “Most Wired" focused on ourdistinction, vision to be and a remain leading destinationfocused for on our vision to be a children’s healthleading by destination for providing exceptionalchildren’s and health by innovative care.providing Learn more exceptional and at choc.org innovative care. Learn more at choc.org

10 2020 Digital Health Most Wired Level 10 Acute Level 9 Acute Continued Organization State Organization State

Avera Health SD Meritus Medical Center MD Cedars-Sinai Medical Center CA Monmouth Medical Center, Long Branch Campus NJ Geisinger Health System PA Monmouth Medical Center, Southern Campus NJ Jackson Health System FL Newark Beth Israel Medical Center NJ Lehigh Valley Health Network PA Northeast Georgia Medical Center GA Parkview Health IN NorthShore University Health System IL UCHealth CO Novant Health NC UPMC (University of Pittsburgh Medical Center) PA NYU Langone Health NY Ohio State University Wexner Medical Center OH Parkview Health IN PIH Health Hospital - Downey CA Level 9 Acute Organization State PIH Health Hospital - Whittier CA Riverside Health System VA Baptist Health South Florida FL Robert Wood Johnson University Hospital NJ Bayhealth Medical Center DE Robert Wood Johnson University Hospital Somerset NJ Bon Secours Mercy Health Inc. OH Saint Barnabas Medical Center NJ Children's Health System of Texas TX Sarasota Memorial Health Care System FL Children's Hospital Colorado CO SCL Health CO Clara Maass Medical Center NJ Spectrum Health MI Cleveland Clinic Martin Health FL St. Clair Hospital PA Community Healthcare System IN St. Luke's University Health Network PA Community Medical Center NJ Stamford Health CT Cook Children's Health Care System TX Stratford Hospital PA Deaconess Health System IN Tampa General Hospital FL Duke University Health System NC Thomas Jefferson University Hospital PA El Camino Hospital CA TriHealth Inc OH Essentia Health MN Truman Medical Centers MO Faith Regional Health Services NE UC Davis Health CA Genesis HealthCare System OH UCLA Health CA Greater Baltimore Medical Center MD UNC Health NC Guthrie Clinic PA University Health System TX International Medical Center* SA University of Alabama at Birmingham Hospital AL Jersey City Medical Center NJ University of Texas Southwestern Medical Center TX Johns Hopkins Health System MD Valley Health System NJ Lucile Salter Packard Children's Hospital Stanford and CA Stanford Children's Health Virtua Health NJ Mayo Clinic MN West Virginia University Health System WV Memorial Healthcare System FL Yale New Haven Health CT Memorial Sloan Kettering Cancer Center NY Mercy MO Mercy Medical Center IA

2020 Digital Health Most Wired 11 Level 10 Acute & Ambulatory Lehigh Valley Health Network: Learning and Improving Lehigh Valley Health’s proximity to New York City made the network’s Pennsylvania region a hotspot during the first COVID-19 surge. Senior Vice President and CIO Michael Minear provides lessons learned.

Opportunities to Improve connect with their friends and family. Our first patient Year by year, it seems like our infrastructure becomes who was extubated from a ventilator took the iPad and more sophisticated and complex. Some of the complexity did a video session with his family, literally saying, ‘I made is from hardening against technology failures or it, and I’m still alive.’ There are other sad stories where cyberattacks, but it also makes it easier to make mistakes. patients were clearly going to pass away from COVID. They Our technology teams manage these issues every day. We couldn’t talk to their friends and family in person, and so try to learn from what we do, apply the learning and try they used these iPads essentially to say goodbye. to be better than the day before. Those stories were the ones that really got to my heart: adding technology that made a big difference to our COVID-19 Responses patients. We had a team work 24/7 for almost a week to We put new technology like video cameras and iPads in pull that off. our patient rooms and connected them to mobile devices used by clinicians. One of the other aspects that we Technology’s Role in the Future put a lot of energy into was analytics. During the spring COVID-19 surge in eastern Pennsylvania, we created 17 It was great that our team stood up and was able to new COVID-19 analytic models and edited these over 278 deliver what was needed during the pandemic. It’s times in about two months. made us rethink what technology means to a clinical organization and to a patient. It gives us a lot of encouragement that we need to continue to do better. Helping Patients Connect Our teams added many different video conferencing tools to the iPads given to our inpatients, so they could

Level 8 Acute Level 8 Acute Continued Organization State Organization State

AdventHealth FL Baystate Health, Inc. MA Adventist Health CA Bozeman Health MT Advocate Aurora Health Care IL Bronson Healthcare MI Akron Children's Hospital OH Cape Fear Valley Health System NC Albany Medical Center NY Carilion Clinic VA Aleda E. Lutz Veterans Affairs Medical Center MI Central Maine Healthcare ME Allegheny Health Network PA CentraState Healthcare System NJ Altru Health System ND Charleston Area Medical Center WV Ann & Robert H. Lurie Children's Hospital of Chicago IL Children's Healthcare of Atlanta GA Anne Arundel Medical Center MD Children's Hospital Los Angeles CA Apollo Hospitals Enterprise Ltd* IND Children's National Hospital DC Appalachian Regional Healthcare, Inc. KY ChristianaCare DE Ascension MO Cincinnati Children's Hospital Medical Center OH Atlantic Health System NJ Cleveland Clinic Health System OH Atrium Health NC Cogdell Memorial Hospital TX Banner Health AZ Concord Hospital NH Baptist Health AR Connecticut Children's Medical Center CT Baptist Memorial Health Care Corporation TN Cook County Health and Hospitals System IL

12 2020 Digital Health Most Wired We’re proud to achieve Digital Health Most Wired Certified Level 9 and receive a Performance Excellence Award! We work hard to provide the best care for the kids and families we serve.

To learn more about IT positions at Cook Children’s in Fort Worth, Texas, visit cookchildrens.org/careers.

2020 Digital Health Most Wired 13 Level 10 Acute & Ambulatory Parkview Health: Being the Yes Department Parkview Health is a community-based health system serving residents in northeast Indiana and northwest Ohio. CIO Ron Double talks about the IT team’s relationship with customers, the board and more.

A Frictionless Experience diverse, small businesses and organizations. Because of Often, we talk about being the yes department or this, we get a lot of different perspectives. Those diverse providing a ‘frictionless interaction.’ We want to be a perspectives allow us to build better experiences for our department that you don’t have to work hard to deal patients and the community. with. If we do that, our customers will seek us out to help develop good solutions. When you build relationships like (Pre-COVID), it was not unusual for a board member to call this, you are trusted to engage in future direction and not and say, ‘Hey, I’m in the neighborhood. Can I come walk just solve problems thrown over the fence. through your floor and thank your people for the work they’re doing?’ That was really inspirational to our team Pushing Forward members. Healthcare is moving very, very rapidly, as is technology. If you don’t constantly research, learn and innovate, you A Team Effort will quickly fall behind. It’s hard to catch up once you’re When COVID hit, I saw a team come together to put behind, so it’s important to continually innovate and try out product as fast as possible. We had a lot of great new things. Maybe you’ll fail sometimes but, I believe it’s afternoons in our IT area, just working together – socially better to get three out of five right than two out of two. It distanced, with masks – to solve problems quickly. We had demonstrates your commitment to pushing forward. the plan. We were already working the plan. We just sped the plan up a bit and used those same resources to meet An Engaged Board the needs more quickly. Fort Wayne is made up of mostly small businesses so our board is made up of engaged leaders from those same

HIGHTECHCARE At Wellstar Health System, we believe technology is the driving force behind better, safer care. That’s why we were recognized on CHIME’s “Digital Health Most Wired” list for our excellence in delivering high-tech healthcare experiences.

When faced with the COVID-19 pandemic, we implemented technology behind the scenes. We ensured team members could complete essential work remotely, made certain life-saving equipment never lost power, and guaranteed our physicians could access critical health information during times of crisis.

Our information technology specialists also led the charge in establishing secure, virtual health visits across the entire health system. That means patients can stay connected with providers from the comfort of home – and still receive safe, personalized care.

At Wellstar, technology powers patient care. We are committed to cutting-edge technology because we are invested in delivering exceptional care, now and in the future. wellstar.org

More than healthcare. PEOPLECARE 14 2020 Digital Health Most Wired Level 8 Acute Continued Level 8 Acute Continued Organization State Organization State Covenant Health TN Loma Linda University Medical Center CA Covenant Healthcare MI Long Island Jewish Medical Center NY CoxHealth MO Long Island Jewish Valley Stream NY DMC Detroit Medical Center MI Louisiana Children's Medical Center LA Doylestown Hospital PA Lowell General Hospital MA Duncan Regional Hospital OK Main Line Health PA Edward-Elmhurst Healthcare IL Mass General Brigham MA Englewood Hospital and Medical Center NJ MedStar Health MD FirstHealth of the Carolinas NC Memorial Hospital at Gulfport MS Forest Hills (Long Island Jewish Forest Hills) NY Mercy Health Saint Mary's MI Franciscan Health IN Metro Health - University of Michigan Health MI Franciscan Missionaries of Our Lady Health System, LA Monument Health SD Inc. Mount Sinai Medical Center FL Frederick Health Hospital MD Mount Sinai South Nassau NY Garnet Health Medical Center NY Mt. San Rafael Hospital CO Garnet Health Medical Center Catskills NY Munson Healthcare MI Glen Cove Hospital NY MUSC Health (Medical University of South Carolina) SC Grady Health System GA Nebraska Medicine - Nebraska Medical Center NE Hackensack Meridian Health NJ North Shore University Hospital NY Hawaii Pacific Health HI Northwestern Memorial HealthCare IL Healthcare Authority of Baptist Health Al Norton Healthcare KY HealthPartners MN Opelousas General Health System LA Hendrick Health System TX Orlando Health FL Henry Community Health IN OSF Healthcare IL Henry Ford Health System MI Owensboro Health KY Hoag Memorial Hospital Presbyterian CA Parkland Health & Hospital System TX Houston Methodist TX Parkview Medical Center CO HSHS Hospital Sisters Health System IL Piedmont Healthcare GA Huntington Hospital NY Plainview Hospital NY Indiana University Health IN Rady Children's Hospital - San Diego CA Intermountain Healthcare, Inc. UT Riverside Medical Center IL Jefferson County Hospital OK Robert Wood Johnson University Hospital at Hamilton NJ Johnson Memorial Medical Center CT Rochester Regional Health NY Lafayette General Health LA RWJBH Rahway NJ Lakeland Health MI Saint Mary's Hospital CT Lancaster General Hospital PA Saratoga Hospital NY Lenox Hill Hospital NY Scripps Health CA Lexington Medical Center SC Sharp HealthCare CA LifeBridge Health MD Southcoast Health System MA Lima Memorial Health System OH Southside Hospital NY

2020 Digital Health Most Wired 15 Level 10 Acute & Ambulatory UPMC: Working Together to Improve Health and Care UPMC is a healthcare provider and insurer based in Pittsburgh. Relationships and trust are key, says Senior Vice President of Enterprise Technologies and Services Chris Carmody.

Building the Foundation Systemwide Accessibility Our approach is building an environment, an infrastructure, I feel comfortable if I need to reach out to leaders from teams and processes to be resilient, scalable, flexible across UPMC and vice versa. We have a strong cadence and secure. That well positioned us for what we’re still that has been built across our organization to make things currently going through. We certainly didn’t specifically happen and get things done. It’s not just at the leadership plan for a pandemic, but we planned to do all those things. level, it’s at all levels of the organization.

Maintaining Trust Knowing Industry’s Roadmaps If we don’t deliver and we fail to keep our promises, whether We don’t select solutions simply for technology’s sake. We it’s project dates, functionality or services availability, select solutions to help solve business problems, to help if we don’t hold ourselves to those high standards, then solve healthcare problems in our environment. Having we’ll lose trust. We have to continually maintain that trust. engagement and relationships internally is important, but It’s a great motivator for us to do more, to work hard and externally as well. Those external relationships enable work together to accomplish great things at UPMC. access to understand where their technology roadmaps are headed. This helps us assess and plan for when and Innovation from Within how to potentially adopt or introduce a new type of Now that we’ve proven ourselves over the past few years technology that will meet a priority business, clinical and and especially during this pandemic, we see a great rise operational need. It’s so critically important to stay on top in engagement with clinicians, executive leadership of emerging technologies to see what translates back into and operational leadership. It’s opened up a channel of our healthcare world. communications where they feel free to bring ideas and innovate together.

Unleashing the power of technology—and creating a brighter future for all

In a world of constant change, we’re not afraid to evolve—especially when it comes to technology. We continuously push the boundaries of innovation in order to deliver the very best health care to our communities. That’s why 11 Northwell hospitals have been named Most Wired by CHIME.

Learn more at Northwell.edu

16 2020 Digital Health Most Wired File name: w470502_NWH_Most Wired Ad_8.5x5.375_4C_Modern Healthcare Level 8 Acute Continued Level 7 Acute Organization State Organization State

SSM Health MO Alfred Health* AU

St. Dominic-Jackson Memorial Hospital MS AnMed Health SC

St. Joseph Mercy Oakland MI Atrium Health NC

St. Joseph's Health NY Auburn Community Hospital NY

St. Joseph's Healthcare System NJ Ballad Health TN

St. Luke's Health System ID Beebe Healthcare DE

St. Mary Mercy Hospital MI Boulder Community Health CO

Stanford Healthcare CA Broadlawns Medical Center IA

Staten Island University Hospital NY Cambridge University Hospitals NHS Foundation Trust* UK

Summa Health System OH Carle Foundation Hospital IL

Syosset Hospital NY Carle Hoopeston Regional Health Center IL

Texas Children's Hospital TX Carle Richland Memorial Hospital IL

The MetroHealth System OH Carroll County Memorial Hospital MO

Titus Regional Medical Center TX Centra Health, Inc. VA

Torrance Memorial Medical Center CA Cheyenne Regional Medical Center WY

TMC HealthCare AZ Children's Hospital & Medical Center NE

Tri-State Memorial Hospital WA Children's Hospital of Orange County CA

UAB Health System Ambulatory Clinics AL Children's Hospital of Philadelphia PA

UAMS Medical Center AR Children's Mercy Hospital Kansas City MO

UC San Diego Health CA Christ Hospital OH

UCSF Medical Center CA Citizens Memorial Hospital MO

UnityPoint Health IA City of Hope's Helford Clinical Research Hospital CA

University Hospitals OH Cleveland Clinic Abu Dhabi* UAE

University of Iowa Hospitals and Clinics IA Community Health Network IN

University of Missouri Health Care MO Community Hospital NE

University of Pennsylvania Health System PA Community Hospital of the Monterey Peninsula CA

University of Tennessee Medical Center TN Confluence Health WA

University of Texas M.D. Anderson Cancer Center TX DCH Health System AL

University of Utah Health UT Elliot Hospital NH

UPMC Western Maryland MD Emerson Hospital MA

Upstate University Hospital NY Excela Health PA

Vidant Health NC Fairfield Medical Center OH

Virginia Hospital Center - Arlington VA Fitzgibbon Hospital MO

Wake Forest Baptist Medical Center NC Genesis Health System IA

WellSpan Health PA Grande Ronde Hospital OR

WellStar Health System GA H. Lee Moffitt Cancer Center and Research Institute FL

Hancock Regional Hospital IN 2020 Digital Health Most Wired 17 Level 10 Acute UCHealth: A Catalyst for Innovation UCHealth in Colorado fosters digital innovation across the healthcare system and beyond. CIO Steve Hess offers highlights.

Virtual, Remote Capabilities implementing an intervention, we use predictive analytics The COVID-19 pandemic created a burning platform from to say, ‘This patient should have an intervention that which everybody could see where we needed to go, will prevent that fall from ever happening.’ That idea of and it made change management that much easier to moving predictive analytics upstream and into the clinical accomplish. There’s obviously a ‘never go back’ lesson decision-making process is very much top of mind for us. here. Virtual visits, virtual capability and remote patient monitoring are here to stay. Another takeaway we learned Scaling Innovations is that there are roles in the organization who can do their We solve the problems for what we need here, but we work remotely. do it in a very standardized way. We work closely with the third-party innovation partner. We also work very Home Monitoring closely with our EHR vendor, and we make sure that we Our strategy is quite simple: Take that level of monitoring implement these solutions on top of our EHR in very surveillance you’ll get in an ICU to across all of our standardized ways. Then we help the innovation partner hospital beds. Then take that same level of surveillance to roll it out to not only all of UCHealth, but to client the home. Prevent those emergency room visits; prevent No. 2, client No. 3 and client No. 30. We see ourselves those deteriorations of a diabetic patient or a respiratory as somebody who’s not only doing the right thing for distress patient from ever having to come to the hospital UCHealth, but doing the right thing for all the healthcare in the first place. IT community and helping those innovation partners scale their solutions across the country. Analytical Tools One of the things that we’re doing is looking at fall risks. Rather than waiting for a fall to occur and then

We are proud to announce Avera was given a Level 10 designation for the Digital Health Most Wired program. This is the highest designation provided by CHIME and recognizes Avera as a leader in health care technology moving the industry forward. Avera.org It is the dedication and expertise of our IT department that allowed us this great honor.

18 2020 Digital Health Most Wired Level 7 Acute Continued Level 7 Acute Continued Organization State Organization State

Harris Health System TX Premier Health OH

Hartford HealthCare CT Presbyterian Healthcare Services NM

Heritage Valley Health System PA ProHealth Care, Inc. WI

Holzer Health System OH Reid Health IN

Hospital for Special Surgery NY Renown Health NV

Ingalls Memorial Hospital IL Rush Memorial Hospital IN

Inspira Health Network NJ Rush University Medical Center IL

Keck Medicine of USC CA Saint Francis Hospital and Medical Center CT

Kettering Health Network OH Saint Luke's Health System MO

King Faisal Specialist Hospital & Research Centre* SA Sentara Healthcare VA

Lakeland Regional Health FL South Shore Hospital MA

Licking Memorial Hospital OH Spartanburg Regional Healthcare System SC

LMH Health KS St. Charles Health System, Inc. OR

Mackenzie Health* CAN St. Elizabeth Edgewood KY

Maimonides Medical Center NY St. Luke's Cornwall Hospital NY

MaineHealth ME St. Luke's Hospital MO

Marietta Memorial Hospital OH Tower Health PA

Medical Center Health System TX Trinity Health ND

Memorial Health System IL UC Health OH

Memorial Healthcare MI UCSF Benioff Children's Hospital Oakland CA

Memorial Hermann Health System TX UI Health IL

MidMichigan Health MI UMass Memorial Health Care, Inc. MA

Montefiore Medical Center NY University Medical Center TX

Mosaic Life Care MO University of Chicago Medical Center IL

MultiCare Health System WA University of Kansas Health System KS

Nanticoke Memorial Hospital DE University of Miami Health System FL

Nebraska Methodist Health System, Inc. NE University of New Mexico Hospitals NM

Nemaha County Hospital NE University of Wisconsin Hospital and Clinics WI

Nemours FL UW Medicine/Valley Medical Center WA

New York-Presbyterian Hospital NY Valley Health System VA

North Country Hospital and Health Center VT Vanderbilt University Medical Center TN

Northwestern Medical Center VT Virginia Mason Medical Center WA

Ochsner Health System LA Westchester Medical Center NY

Olathe Medical Center KS Western Reserve Hospital OH

PeaceHealth WA Woman's Hospital LA

Peninsula Regional Medical Center MD Yavapai Regional Medical Center AZ

Penn State Health System PA Yuma Regional Medical Center AZ

Perham Health MN

2020 Digital Health Most Wired 19 Level 9 Long Term Care Organization State Bon Secours Mercy Health Inc. OH Thank You Memorial Healthcare System FL Mercy MO to our sponsors Riverside Health System VA Spectrum Health MI for thier generous Yale New Haven Health CT support of the 2020 Digital Health Most Level 8 Long Term Care Organization State Wired Survey. Aleda E. Lutz Veterans Affairs Medical Center MI Central Maine Healthcare ME Covenant Healthcare MI DCH Health System AL Henry Ford Health System MI LifeBridge Health MD Mass General Brigham MA Rochester Regional Health NY St. Joseph's Healthcare System NJ The MetroHealth System OH UC Health OH Wake Forest Baptist Medical Center NC

osored

Level 7 Long Term Care Organization State Ballad Health TN Bronson Commons MI Holzer Health System OH Jefferson Stratford Hospital NJ Memorial Healthcare MI MultiCare Health System WA Nebraska Methodist Health System, Inc. NE Penn State Health System PA Sentara Healthcare VA St. John's Medical Center and Living Center WY

20 2020 Digital Health Most Wired 2020 Digital Health Most Wired 20 PIH Health Downey Hospital PIH Health Whittier Hospital PIH Health Physicians named 2020 CHIME Digital Health Most Wired® Recipients