MARK PROTUS LinkedIn Profile | Portfolio: MarkProtus.com

Seattle, WA • (206) 963 2174 • [email protected]

GLOBAL HEAD OF LEARNING

A results-driven senior leader with 20+ years of success creating, executing, and operationalizing learning transformations at Fortune 500 companies. I thrive in complex and ambiguous environments by defining business and revenue objectives, prototyping and creating innovative solutions, inspiring and leading high performing teams, and using data to measure success and scale global solutions. I excel at “rolling up my sleeves” to tackle big issues and collaborating/communicating with stakeholders, customers, employees, and leadership to ensure solutions exceed expectations, ROI, and business metrics.

AREAS OF EXPERTISE

Learning & Organizational Strategy | Leadership | Innovation | Remote & Virtual Learning | Design Thinking | Content Development Global Solution Scale | Data Analytics | Interactive Media | Learning Management Systems | Product Management | Digital Marketing Business Development | People Management & Mentoring | Strategic Partnerships | Transformation & Change Management

CAREER HIGHLIGHTS

• Created 10x content engagement at Fortive by executing a digital and blended learning strategy (replacing classroom training). • Developed a new AI machine learning translation process at Fortive that reduced content localization costs by up to 20x. • Launched the first collaboration between Microsoft and LinkedIn Learning (200+ video-based titles in five languages). • Transformed 10K Office Templates to be Accessibility Compliant in 6 months. • Migrated a library of 5K SkillSoft courses into new LMS Platform in 3 months (inception to Go Live). • Designed and launched a new Microsoft product line of interactive e-Learning titles (50+ titles in 4 languages) and developed a new authoring and release management process resulting in 3 commercial products from a single development effort. • Created Be the Next Microsoft Employee a reality-based web video series to promote Certification & recruit Microsoft employees. • Generated and managed $5M+ in project revenue at Caiman Consulting by launching a new Creative Services team and selling solutions to Microsoft, RealNetworks, and the State of Washington. • Directed a team at Caiman Consulting to design a platform and community solution for the Microsoft Flight product launch. • Created Washington state’s first online Certification program - in eight languages - for WA State food workers. • Presented with a Training Visionary Award from Bill Gates. • Winner of numerous Cindy, Telly, and other industry awards for the design of exceptional interactive learning products. • Delivered multiple presentations as a featured speaker including, Rapid Storytelling at the Learning 2016 Conference, and Information Development World. • Acknowledged/quoted in Wired for Success by Susan Aldridge and Kathleen Harvatt, in Impacting the Future of Higher Education by Dr. Becky Takeda-Tinker, in The Information Payoff by Willian Eager, and in Rallywire: How to Grow Talent and Stay Competitive. • Quoted in several notable publications - including Geekwire, Wired, the Wall Street Journal, Gigaom, Seattle Times, Seattle PI, and KOMO News - and served as a columnist for CBT Solutions Magazine and as a writer for Digital Video Magazine.

PROFESSIONAL EXPERIENCE

FORTIVE CORPORATION, Everett, WA

Director of Learning Experiences May 2018 to Present Directs multiple global teams in crafting new digital and blended learning experiences in multiple languages to scale Fortive Business Systems’ (FBS) global training initiative, providing 24/7 on-demand access to digital courses and micro-learning on any device or platform. Reports to the VP of Learning & Leadership Development.

• Supported 28K global users with the design and launch of a new LMS platform and learner experience model, including a plug- and-play blueprint, creating a complimentary Learning as a Service (LaaS) portal to aid new revenue-generating business.

• Facilitated 10X cost reduction ($1M+) and 4X faster delivery speed after piloting and launching an AI engine designed to translate content into multiple languages. AI implementation opened market access, allowing translation into 23 new languages that were previously cost prohibitive to support.

• Earned world class NPS scores, with 98% of participants reporting “Directly Applicable Job” by creating a course that represented the conglomerate’s first Inclusion & Diversity training, designed to be shared across 400+ companies.

COLORADO STATE UNIVERSITY - GLOBAL, Aurora, CO e-Learning Advisory Board Member November 2013 to Present Serves on the advisory council board of CSU Global (the nation’s first and the only all online public university) to broaden the university’s intellectual capacity and offer insights to enrich the work of the CSU Global leadership team.

MICROSOFT, Redmond, WA

Director of Modern Learning and Video - Microsoft Office July 2015 to May 2018 Developed and published innovative customer learning and media experiences across all Office audiences, devices, and platforms to enhance skills, productivity, adoption, and satisfaction.

• Oversaw 20 FTEs and 70 vendors while creating a new organizational service and collaboration model - including accessibility and inclusive design - to successfully address modern needs and requirements.

• Realized a 3x boost in video output and a 2x increase in training output by establishing a new workflow and vendor outsourcing model and new operational processes.

• Reduced development and support costs (10+M) and enhanced the rate of adoption and utilization for Office by delivering new enterprise training projects with leading companies - including eBay, LinkedIn, Disney, PayPal, and Unilever.

Director of Learning Platforms - Microsoft Learning Experiences July 2012 to July 2015 Led a high-performing team in charge of constructing the next generation of digital learning experiences for millions of Developers, Support Engineers, IT professionals, and students.

• Led the Microsoft Virtual Academy learning website from start-up to 4.5M+ monthly users, 1.5M in uniques, 100K new monthly registered users, and 2K+ original content assets while exceeding world-wide developer engagement goals by 132%.

• Managed two fee-based and 3 free learning websites to deliver a single community learning experience.

• Launched the Microsoft Learning Experience (MLX), an in-house LaaS Azure-based learning delivery platform - while migrating 5K+ scorm-based courses onto the newly released platform.

Lead Audience Marketing Manager - Microsoft Learning September 2011 to July 2012 Spearheaded marketing teams to conceptualize, design, and create cutting-edge campaigns in support of key Microsoft Learning initiatives.

• Realized 4X ROI, garnered press attention and millions of views on social media with the creation, executive production, and release of a web-based reality series and Microsoft Certification marketing campaign, “Be the Next Microsoft Employee.”

• Achieved a 750% boost to Microsoft’s social properties in just four months with the introduction of the “20 Years | 20 Ways” social marketing campaign to build awareness and generate revenue for Microsoft Certification professional development courses. Delivered 20% conversion of all web traffic to Microsoft’s Certification training partners.

PROTUSOFT, INC., Redmond, WA

Creative Content and Business Strategist December 2001 to August 2011 Founded a consulting firm and functioned as the Chief Strategist, providing services in business strategy, project planning, learning, and technical/solution management. Oversaw large virtual team of content, development, programming, media, and commerce staff in achieving client goals, employing Rapid Prototyping and Agile development processes (SCRUM) as a failsafe in ensuring that creative solutions met all defined project parameters.

• Contracted by Washington State to create and launch the first completely online Food Worker Certification program; made program available in eight languages, met cost and delivery requirements and drastically increased course accessibility; program realized expansion into a saleable model being marketed to 20 other states.

• Achieved over $1 billion, a 100% increase in Microsoft’s five-year projected US public sector business unit revenue growth, through the development of a strategic three-year business plan to transition the Public Sector business unit from opportunistic to strategically planned growth.

• Established an agile, open communication plan with project stakeholders consisting of feedback loops, weekly Steering Committee meetings, and a content-rich SharePoint portal providing real-time project status.

CAIMAN CONSULTING, Redmond, WA

Director - Creative Services May 2007 to December 2010 Enlisted to create and grow a new Creative Services business practice, determining and designing program infrastructure and delivery staff in conjunction with leading division management in multiple and concurrent projects.

• Generated and managed $5 million in project revenue by successfully maintaining relationships with existing clients and securing new accounts including Microsoft, RealNetworks and the State of Washington.

• Directed a four-person team in formulating messaging, strategy and platform for a community website capable of supporting and extending the game experience for 30+ million Microsoft Flight Users.

• Led the creation and execution of the Microsoft Showcase Video Portal (from concept, to business requirements documentation, funding, and launch) and developed 'Best Practices: A Guide to Online Video Production,' which became the standard for creating/launching online marketing media at Microsoft.

• Prioritized a $3 million budget and led five marketing consultants in building a project management office to plan a global launch of Microsoft Windows IE8; devised a product monetization strategy to drive browser adoption by OEM, Retail, and Telco channel partners.

• Coordinated the creation and launch of the ExchangeYourCareer.com recruiting website - including overseeing the project and creative plans, hiring, and managing a creative agency partner, and delivering the site on-time and on-budget.

MICROSOFT, Redmond, WA

Senior Program Manager April 1991 to February 2000 Served as a thought leader and product planner for the Microsoft Mastering Series product line while leading the release of 50+ titles in four languages and creating a repeatable process that allowed Microsoft to publish launch three distinct GTM packaged products from a single development effort.

• Realized $53 million in sales growth after coordinating $1.5 million investment with GMs to support and invest in ongoing product planning, strategy, and P&L while forging offshore vendor relationships that reduced per-title cost and boosted output.

• Developed a new video/book packaged product series at Microsoft University and led seven ICs - two Video Producers, three Animators, one Graphic Artist, and one Developer - while overseeing a hardware lab and working on concurrent products.

EDUCATION & TECHNICAL PROFICIENCIES

MBA Minority Business Executive Program in Business Leadership • University of Washington • Seattle, WA

Masters in Instructional Technology and Interactive Design • California State University, Chico • Chico, CA

Teaching Credential - K12 Education • San Francisco State University • San Francisco, CA

Bachelor of Arts in Fine Art Photography and Media • Humboldt State University • Arcata, CA

Microsoft Office Suite, Articulate Suite, Adobe Creative Suite, Captivate, Camtasia, SnagIt, Audacity, ProTools, MindManager, Balsamic, Miro, Trello, HTML5, Google Analytics, Social Media Ad Platforms

PROFESSIONAL AFFILIATIONS

Advisory Board Member CSU-Global, Internet Radio Inc., Sign-On (One of the first online video-based streaming interpreting services) Overlake School Technology Board

Non-Profit Board Member/Contributor Friends of the Children - King County, Gallaudet University, NW School for Deaf and HH Students, Youth Eastside Services (YES), Deaf Connection, The International Interactive Communication Society (IICS)