Lincolnshire Care Services Directory 2013/14

Comprehensive information and advice on choosing and paying for your care and support • Home support • Specialist care • Useful contacts • Care homes

In partnership with www.MyChoiceMyCare.org.uk “Mum loves her new home” High quality care for older people Homes across A charity that focuses on people not profits Delicious home cooking Highly trained staff A genuine interest in each individual

Find out more by calling 0800 988 8133 or visit www.osjct.co.uk.

OSJ_Care Choice Lincolnshire Advert_216x303_v1.indd 1 15/11/2013 09:22 Contents Publications

Welcome from Lincolnshire County Council 4 Disabilities and sensory loss 41

Areas covered by this Directory 6 Keeping people safe 42 Introduction 8 Make your voice count 44 You ’re in charge 10 Information, legal and financial issues 46 What care is available? 12 Living at home 14 Useful contacts 51 Do you look after someone? Lists of providers We’re here to support you 26 Care and support providers 21 Getting out and about 27 Day care, day centres and day opportunities 27 Care homes / care homes with nursing 55 Care homes and housing options 31 Dementia care 38 Index 78

As with the listings on www.mychoicemycare.org.uk, all the listings in this publication are supplied by the Care Quality Commission (CQC) and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Lincolnshire County Council.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word.

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 3 Welcome from Lincolnshire County Council

Welcome to the 2013/14 edition of the Lincolnshire making a real difference to the well-being of everyone Care Services Directory. I hope you will find it a useful who needs it. Wherever possible, we will give you the publication telling you about the support choices ability to choose to stay in your own home and maintain available across the county, either for yourself, a member your independence for as long as you can. We will work of your family or friend, or someone you care for. closely with you and your family or carer, as we recognise We know that making decisions about help, support the value of their understanding on what support will and care can be daunting and stressful, which is why we make a difference to you. are here to help you each step of the way. This Directory You will find out more regarding your entitlement to a runs alongside www.mychoicemycare.org.uk and our personal budget and how this money can help you make telephone helpline (01522 782155) in providing you with the right choices for your care. This is explained on page 11. clear, easy-to-understand information and assistance. I hope you find this Directory a useful tool in helping Working closely with families and carers to shape this you, your family and carers to make informed decisions on support, we know you want to be confident that you’re the choices available to you in Lincolnshire. making informed decisions so you can make the right choices for yourself or your loved one. We know you want effective, high-quality care in Lincolnshire and, as a resident, you deserve nothing less than a positive and safe Providing a Quality of Life experience. You deserve to be treated with dignity and respect – and for every aspect of your care to consider and a Standard of Living you as an individual, whose own circumstances and Councillor Patricia Bradwell needs are taken into account. Executive Member Recognised as the leading social housing provider specialising in Housing, Care So these are our main priorities for you. Because you for Adult Care also deserve care which isn’t off the shelf, piecemeal and Support services for older people in Lincolnshire, we understand that or uncoordinated between care providers but instead in later life people value independence and dignity at a time when frailty and tailored to you and your needs, helping you to stay disability threaten to take it away. independent in your own home for longer and helping you bounce back more quickly from any setbacks. You That’s why, for almost 50 years, we pride ourselves in designing, developing and maintaining a very may have heard terms such as ‘personalisation’, news high standard of accommodation and support services ensuring that the needs of those in our care about plans to provide greater choice of care services and are met. proposals for joining up Adult Care and Public Health. For more information or to arrange a visit telephone Sam Nolan on 01522 514444. You’ll hear more in the near future too as each will play its role in changing how care services are provided for the better. Housing with Extra Care Sheltered Housing for Rent Care Homes & Respite Care At a time of different financial pressures on local • • Lincoln • Lincoln authorities, coupled with Lincolnshire’s rapidly growing • Lincoln • • North Hykeham • Bourne elderly population, you can be assured it remains our Housing for Sale Support Service highest priority to help the most vulnerable members of • Grantham • Social Outreach Centres • Lincoln • Hospital Transport our communities to receive high-quality and appropriate • Day trips care. Whether you can pay for your own care or not, you • Property and Maintenance can contact Lincolnshire County Council for advice, look for information in this Directory, give us a call on 01522 782155 or visit www.mychoicemycare.org.uk The County Council is responsible for the development Steep Hill, Lincoln of a wide range of support and we are passionate about Te l 01522 514444 • Fax 01522 560689 • Email [email protected] www.lacehousing.org.uk 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care A Voluntary, Not for Profit Association with Charitable Status

LACE (A4 advert).indd 1 03/07/2013 17:04 Providing a Quality of Life and a Standard of Living Recognised as the leading social housing provider specialising in Housing, Care and Support services for older people in Lincolnshire, we understand that in later life people value independence and dignity at a time when frailty and disability threaten to take it away.

That’s why, for almost 50 years, we pride ourselves in designing, developing and maintaining a very high standard of accommodation and support services ensuring that the needs of those in our care are met.

For more information or to arrange a visit telephone Sam Nolan on 01522 514444.

Housing with Extra Care Sheltered Housing for Rent Care Homes & Respite Care • Grantham • Lincoln • Lincoln • Lincoln • North Hykeham • North Hykeham • Bourne North Lincoln Housing for Sale Support Service Hykeham • Grantham • Social Outreach Centres • Lincoln • Hospital Transport Boston • Day trips • Property and Maintenance Grantham Bourne

Te l 01522 514444 • Fax 01522 560689 • Email [email protected] www.lacehousing.org.uk A Voluntary, Not for Profit Association with Charitable Status

LACE (A4 advert).indd 1 03/07/2013 17:04 Areas covered by this Directory Visit our website This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the following pages:

Boston page 55 Lincoln page 63 page 70 MyChoiceMyCare Gainsborough page 57 Louth page 65 page 72 .org.uk Grantham page 61 page 67 Spalding page 73 page 62 North Hykeham page 68 Stamford page 76

Care and support providers page 21 Day care and day centres page 27

Caistor A1031

Gainsborough Gainsborough Market A631 Rasen A15 Rasen Louth Lincoln Cathedral A157 A46

A153 A16 A57 A158

A52 Lincoln Lincoln A158 North Horncastle Hykeham Skegness

A16

Coningsby A15 A17 A52 Ways we can help... A153 Lincolnshire Countryside A17 How to get in touch Sleaford Boston Choices for you You don’t have to be online at home to A5A52 benefit – you can also access our website Grantham A16 free of charge from your local library. If you A52 would like more advice or a copy of our care services directory, contact the:

A1 Choices for someone else Adult Care Team on 01522 782155

A15 from 8am to 6pm, Monday to Friday A17 (except on public holidays) Spalding In an emergency (out of these hours) General information phone the Emergency Duty Team on A16 Market 01522 782333 Grimsthorpe Castle Deeping Stamford

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

A3 poster v3_no QR.indd 1 28/09/2012 11:11 Visit our website MyChoiceMyCare .org.uk

Ways we can help... How to get in touch

Choices for you You don’t have to be online at home to benefit – you can also access our website free of charge from your local library. If you would like more advice or a copy of our care services directory, contact the: Choices for someone else Adult Care Team on 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays) In an emergency (out of these hours) General information phone the Emergency Duty Team on 01522 782333

A3 poster v3_no QR.indd 1 28/09/2012 11:11 Introduction How to use this Care Services Directory The articles in this Care Services Directory have been but need a little help in order to do so, you might be compiled with contributions from Adult Care of interested in the sections on: Lincolnshire. When the words ‘we’ and ‘us’ are used in the • ‘Living at Home’, starting on page 14; Directory it means Adult Care. • ‘Care and support providers’ starting on page 21; Many people will use this Care Services Directory looking • ‘Information, legal and financial issues’ for information for advice and information about adult social care. The on paying for non-residential care and support starting Directory aims to give an overview of all aspects of adult on page 46. care to everyone who is looking for support. If you care for a relative or friend and need some extra Thinking about the care or support either you or guidance and support, you might be interested in the someone else in your life will need can be daunting sections on: and making any change in your life will require making • ‘Direct Payments’ and other self-directed support decisions. We try and provide the basic information information which starts on page 11; and guidance you will need about adult care in this • ‘Help after leaving hospital’ in the ‘What care is Directory, and give you the details of other organisations available?’ section on page 12; that can help. In the first instance you can always go • ‘Assessment’ information on page 13; online to Lincolnshire County Council’s website www. • ‘Do you look after someone’, on page 26, even if you mychoicemycare.org.uk or call us on 01522 782155. may not identify yourself as one, there is plenty of There is a lot of information in this Directory, and, information on the support available if you care for depending on your circumstances, some parts will be of someone in your life. interest to you and others won’t. We have tried to think about who will use this Directory and have set out below If you are looking for a residential home or a care home the parts that we think will be of most interest to you with nursing for yourself or someone you care for, you following the same major themes on our website might be interested in the sections on: www.mychoicemycare.org.uk. • ‘Care homes and housing options’ on page 31; Throughout this Directory, you will find the information • ‘Information, financial and legal advice’ on page 46 if you you need listed under helpful sections detailed in the are wondering about how to fund your care or about the contents page. Here, we have set out the parts that we think inspection process for care homes; will be of most interest to you. • ‘Care homes and care homes with nursing’ listings If you want to remain independent in your own home starting on page 55.

www.MyChoiceMyCare.org.uk

www.MyChoiceMyCare.org.uk is Lincolnshire County There is a section where you can find out about Council’s online information and advice service which financial costs involved in paying for your care needs, enables you, your family, carers and friends, however and how much we will fund towards this. Using the new distant, to research the options available to you in the financial calculator you will easily and quickly be able to place where you live in Lincolnshire. find the information you need to help you make your own There is a wide range of information on My Choice My decisions about where to go next. Care which will help you or the person you care for find The site is designed to be simple and easy to use, the support and services you require to help you lead reflecting the information in this Directory. Hopefully you a better quality of life. If you need help and don’t know will find support, equipment and services that you didn’t where to start; you can complete a short assessment and realise were available to support you and enrich your someone will contact you. If you are a carer looking for quality of life. support, or you have received a personal budget and We hope My Choice My Care will be a valuable tool for want some help with the next steps; there are providers you in your journey in making the best choices for your that can help. You can consider a range of options that care needs. Don’t forget you can also call our customer may be able to help and you can find out about providers service centre on 01522 782155 for assistance to find the of different services and contact them directly. information you need. Further assistance in your search for care

This Directory’s free helpline provides an independent information and help service encompassing care services

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Introduction continued

Further assistance in your search for care continued and accommodation. A personalised report can be enable the service to build a profile of exactly what type generated for customers providing details of all care homes of care you’re looking for, while taking into account your or housing with care schemes that meet their criteria. personal needs and interests. One call to the freephone number 0800 389 2077 will

Quality Assurance of Care and Support

Care and support for adults in Lincolnshire is delivered with powers to check and enforce the quality of services. by a variety of public, voluntary and private organisations. Some of the main organisations involved in assuring the Because of this diversity, there are also different organisations quality of care and support in Lincolnshire include:

Lincolnshire County Council - Adult Care • You are supported to feel like part of a community Adult Care delivers and commissions care and support, and works in partnership with others to deliver services. Adult Care We expect our services to be safe. You should feel able offers an assessment of your needs and if you meet eligibility to say “the service helps keep me safe” because: criteria, can offer a range of care and support services to help • You are protected from avoidable harm, however your you stay safe and well. Adult Care is committed to assuring choices are respected and you are allowed the freedom the quality of its services. Our ‘Quality Circle’, describes what to take risks contributes to a good quality services. A good quality service • You are supported to manage informed risks needs to include elements of all three sections shown in the • Your human rights are respected quality circle ,for example a service is not considered good quality if it is safe but your experience is poor. • The service meets regulatory standards Our website provides more detailed information on We expect our services to be effective. You should feel how we assure the quality of care and support. able to say “the service makes me feel better and allows www.mychoicemycare.org.uk/assuring-the-quality- me to be more independent” because: of-services Tel: 01522 782155 • You are supported to achieve We expect our services to provide a positive personal outcomes experience meeting your personal aspirations. You should feel able to say “the service treats me well” • You are supported to because: remain or become as independent as • You are treated with compassion, dignity and respect possible • You are involved in decisions about your care • The service offers good • You are offered a person-centred service that lets you value for money. keep control over your own life

The Care Quality Commission Clinical Commissioning Groups work together to improve The Care Quality Commission make sure that the care the quality and delivery of services for patients and to provided by hospitals, dentists, ambulances, care homes reduce health inequalities for people in the area. and home-care agencies meets government standards www.lincolnshire.nhs.uk of quality and safety. They register health and adult social care services across and inspect them to Lincolnshire Police investigate criminal offences in relation check whether standards are being met. If they find that to care and support services. Their Public Protection a service isn’t meeting the national standards, they take Officers work closely with Adult Care’s safeguarding team action to make sure it improves. www.cqc.org.uk to protect adults at risk of abuse. Tel: 03000 616161 www.lincs.police.uk Clinical Commissioning Groups Lincolnshire County Council - Trading Standards Clinical Commissioning Groups replaced the NHS It is the job of Trading Standards to ensure a fair, safe Lincolnshire Partnership Trust on the 31 March 2013. The and equitable trading environment for residents and

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 9 Quality Assurance of Care and Support continued businesses in Lincolnshire. Appropriate action in line www.lincolnshire.gov.uk/residents/community-and- with their enforcement policy will be considered for any living/trading-standards breaches of criminal legislation or trading malpractice. Tel: 01522 782341

http://mychoicemycare.org.uk/1454.aspx You’re in charge

There are a number of services available to support you if have been discharged. Whatever your level of involvement you are experiencing poor health. They can prevent you from with us we want you to be assured that your needs and going to hospital, or offer extra care and support after you wishes will be paramount throughout the process.

Personalised care and support

Lincolnshire County Council and other local authorities and who would provide it. As a result, people often had have made changes to the provision of care and support limited choice about the services they might receive. to older people and people with learning and/or physical A system called ‘Self-Directed Support’ seeks to replace disabilities. This is a national requirement that sets out this old approach of prescribed care, by putting people the way people and those who care for them should be in control of the support they need to live the life they supported. choose. It recognises that some people can manage their In the traditional system of social care, professionals made support on their own whilst others need help – from many of the decisions about the support people could have family or friends or people who are paid to help.

Self-Directed Support

How does it work? If you or someone you know or care for are eligible for social care, Self-Directed Support allows you to have more choice and control over your life as you are able to make decisions about the support you need. It asks how you want to live your life and what support will best enable you to do this. Support can be given if you are a carer to help you continue your caring role and maintain a life outside of caring. If you or the person you care for are eligible for social everyday tasks such as washing and dressing, help with care support, Self-Directed Support gives you a Personal eating and drinking or getting out into the community. Budget based on an assessment of your eligible social You can be as creative as you want, as long as the money care needs. You may need support or help to manage is spent to meet your needs.

Eligibility for care services

We use guidance from the government to decide which criteria will receive information and advice about how people are eligible to receive help funded by us. Everyone their needs can be met through services available to all in who comes to us to request help will have an assessment the community such as those available through voluntary to see if they meet the eligibility criteria – previously agencies or private organisations. known as Fair Access to Care Services. Sometimes these assessments will be over the phone where people have To check our current eligibility level go to less significant difficulties and sometimes they are carried www.lincolnshire.gov.uk/supportingindependence out face to face. or contact the Customer Service Centre on We provide services to people with ‘substantial’ and ‘critical’ 01522 782155. levels of need. People who do not meet the eligibility

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care You’re in charge continued

Personal budgets

We have now introduced personal budgets across the whole spent on solutions and services of your choice to meet of Lincolnshire for all eligible users of social care services your eligible social care needs, and you are in control of following assessment. They bring flexibility and transparency this money; of funding to the provision of social care services. A personal budget is an amount of money that is • If someone is not able to consent to a Direct Payment, allocated according to your needs, to be spent on services but where a Direct Payment is deemed to be in their best of your choice. At the time of going to press (November interest it can be paid to a person who is suitable through 2013) in Lincolnshire, you can choose to receive parts of a third party agreement. your personal budget, or your entire personal budget, in • A Managed Budget - you know how much money is various ways: available to you and you still have choice and control • a Direct Payment (DP) – Lincolnshire County Council to choose but Lincolnshire County Council will arrange pays you an amount of money. The money can then be and pay for your support on your behalf.

Direct Payments

Direct Payments are financial payments made to people independent or voluntary sector provider or purchase who have been assessed as eligible to receive support equipment to help live more independently. With Direct from Lincolnshire County Council. We can make a Direct Payments, people or agencies employed are accountable Payment to most people who need our support, including: to you and not to Lincolnshire County Council. Therefore, Direct Payments enable more control, choice and flexibility • people who have been assessed as needing community over how you plan your support to fit with your life. care services (including those with Mental Health needs) It is important that your plans meet your assessed needs. aged 16 and over, incorporating short as well as longer Therefore, provided the money is used lawfully, and eligible term needs; needs are met, the flexibility that these payments allow • carers over 16 for carer’s services; and means it is impracticable to outline what the money can be • parents of disabled children, for children’s services. spent on. However, there are certain items on which these Penderels Lincolnshire payments cannot be spent, for instance: Aims to assist people with all aspects of independent • on services that should be provided by Health; and living. • on routine living expenditures: utility and household bills Haverholme Priory Offices, Haverholme Park, for instance. Haverholme Ewerby, Sleaford NG34 9PF Tel: 0845 6060331 Fax: 01522 529 888 Most Direct Payments are made to meet regular ongoing Email: [email protected] support needs, however they can also be made as a single payment, for example, to purchase equipment or a short Why would I want Direct Payments? respite break. Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as What do I do next? you can buy appropriate support tailored to your individual If you are interested in Direct Payments and are currently needs. Another option is for us to source a portion of receiving social care support from Lincolnshire County the care/support needs through services commissioned Council, please contact your local social care team for more directly by Lincolnshire County Council and also provide a information. Direct Payment to arrange those remaining services that If you don’t already have services provided by us you wish to have more control over. there is a lot of support available to advise and assist you with Direct Payments. Lincolnshire County Council’s What can Direct Payments be used for? Direct Payments team can give you more information or If you receive a Direct Payment, the money is used to answer any queries you might have. You can call them arrange support to meet eligible needs. You may choose on 0845 034 9569 or email them at directpayments@ to employ someone directly, to buy services from an lincolnshire.gov.uk

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 11 What care is available?

This section is about the guidance, support and care that very complex needs but wants to stay at home. Some of we can provide. It describes all parts of the social care these sections may not be relevant to you, others may process, from someone who might be leaving hospital, be of more interest. Feel free to go straight to the section worried about how they are going to cope at home, to that interests you, or browse through the whole section to advice about specialist care for someone who might have give yourself a full flavour of the support available.

Help after leaving hospital

Adult Care and the NHS in Lincolnshire work closely A relative, carer or a member of the hospital staff may together to ensure that if you are a hospital patient, you also approach the hospital social care team and ask them are discharged safely and are able to return to home life as to carry out an assessment, but this will not go ahead quickly as possible. unless you agree. Our staff are available to help with information and If you already have a social care service in place we will advice when you are ready to leave hospital. make an assessment of any other needs you may have No matter what hospital you are in, you can request an after your stay in hospital. assessment of your needs to help you stay independent If you are a carer, you may also need help and support and confident when you return home. A social care and should also be offered an assessment. We can also worker will come and speak to you to arrange an introduce you to local voluntary organisations who assessment which can either be done whilst you are still can help, with a variety of services such as laundry and in hospital, or once you return home. domestic cleaning. The assessment involves asking you about your For further advice and information, go online to needs and what is required to help you live safely and www.mychoicemycare.org.uk or call our Customer independently at home. There will also be an explanation Services team on 01522 782155. of any charges that may be made.

Reablement

What is reablement and how can it help you? Reablement is about giving you the opportunity and confidence to relearn and regain some of the skills you may have lost because of poor health, disability, following a spell in hospital or problems at home. After events like this you can lose your confidence or worry about your ability to cope at home again. Reablement is a very personalised approach – the kind of support given is tailored to your individual needs. It focuses as much on your emotional and social needs as on your medical needs. Reablement provides support for a short time to help you become as independent as possible. You may need support with aspects of day to day living such as: • Personal care • Preparing meals • Shopping • Teaching and practicing exercises • Ensuring a safe home environment • Finding practical solutions to support your independence. Lincoln Cathedral

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care What care is available? continued

Reablement continued

• Promoting community activity and social integration plan. Reablement support will take place in your own home. • Supporting you in your own home Your key worker will arrange for your care to be delivered by the reablement support workers. They will review your • Keeping and improving your independence and safety progress towards your goals, oversee your care and agree in areas of daily life the right time for discharge from the service. • Improve your quality of life What happens when your reablement ends? • Reduce the need for ongoing care and support At the end of reablement your key worker will assess your How does the reablement service work? ongoing needs. If you still need continued support we will Following a referral to the service, a member of the discuss this with you and if appropriate, refer you for an reablement team will visit you to discuss your needs. A Adult Care Assessment. member of the team will be your ‘Key Worker’ who will be You may contact us to request an assessment of your your contact throughout your reablement journey. needs by calling the Customer Service Centre team Together we will agree what goals we are working to 01522 782155 or by email to customerservices@ achieve. Your goals are written down in a reablement care lincolnshire.gov.uk.

Assessment

If you have been through a period of reablement, and 24 hours. If your carer is finding it very difficult to cope, require ongoing support, we will work with you to we will try to see you within seven days. In any other assess your needs. Even if you haven’t been through circumstances it will be within 28 days of you asking for the reablement process we can provide you with an the assessment. assessment. An assessment is simply a discussion with you that will What about confidentiality? help us understand what help and support you might We respect your privacy at all times. Any information you need coping with life on a day to day basis and living give us will be treated as confidential and will only be independently in your own home. shared with anybody else involved in your care with your permission - other than in exceptional circumstances Where does it take place? where the law says we must show it to someone else. It usually involves a chat over the phone, or in your own home and we’re very happy if you have a friend, relative or Will I be able to get help? carer with you. If you are in hospital, we’ll come and talk to After the assessment we will identify and agree your you before you are discharged to see about any help you needs with you and discuss the help and support might need in the home whilst you are recovering. The available to meet them, according to the seriousness of assessment is a two way conversation. We’ll ask you to tell your situation. There may be a charge for services; the us something about yourself and you can tell us how you amount will depend on your capital and income. We think we can help and support you. We might also ask the will always give you full information before a service is opinion of other professionals who know and work with provided. you, like your doctor, but we will only do this with your If you are eligible for help from Adult Care we will aim permission. We will also take account of the needs of your to arrange this within seven days of the assessment being family or carer and assess them separately if they ask us to. carried out. If you are not eligible for help, we will still give Remember we are only coming to see you to you information and advice on other services that are understand how you are coping day to day and how we available to help you to continue to live independently might help to improve your quality of life. and to maintain your quality of life. If you are not happy with the outcome of the How quickly will this happen? assessment you can ask us to look at your situation again If your situation is very urgent and you are in a crisis or with you and if you are still not happy you can get in touch at serious risk of harm, we will aim to see you within with us to make a comment, suggestion or complaint.

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 13 Living at home

There are many different forms of support that can help yourself if you are living at home. Be it accessing the enable you to remain in your home for as long as possible support you need directly yourself on ranging from equipment to people who can come in www.mychoicemycare.org.uk or through the First to support you in your own home. Starting with First Contact checklist and contacts below. Contact below, there are many ways in which you can

First Contact

If you are aged 60 and over you can now get in touch • Adult Care with a range of essential services through one point of • Lincolnshire Fire and Rescue contact to help you to stay safe and well in your own • District Council housing teams home. • Age UK The First Contact service, which is run in partnership • Lincolnshire Police by a range of organisations across Lincolnshire, works • The Pension Service by encouraging people to complete a checklist in a First • Volunteer centres. Contact leaflet. The checklist addresses issues such as fire and First Contact leaflets are widely available in the community safety, personal care, housing, heating, falls community from places such as libraries, local Community prevention, money and benefit entitlements, transport, Access Points and GP surgeries. Alternatively, to request a social isolation, home care and caring for others. leaflet or to find out more about the First Contact service Organisations that provide help through First Contact you can visit the website at www.firstcontact.org.uk include: or phone First Contact on 01522 782172.

The following questions are from the First Contact leaflet; why not use them to assess yourself before getting in touch? Y N Y N 1. Do you have a working smoke alarm on each 9. Would you like information on becoming floor of your home and know what to do in case a volunteer and being more involved in of fire? your local community? 2. Do you have any repairs that need doing to 10. Would you like advice on domestic help your home or any other housing needs not available such as cleaning, gardening, mentioned on the form? shopping and prescription collection? 3. Do you ever find it difficult getting around 11. If someone looks after you in an unpaid the house, getting in and out of bed, washing capacity or you look after another person yourself or getting up and down stairs? you are entitled to a Carers Assessment. Are you interested in receiving further 4. Are you able to keep your home warm? information about the assessment process 5. Are you worried about having a fall and/or and the support available for unpaid carers have you fallen recently? in Lincolnshire? 6. Would you like advice on crime reduction and 12. Do you want to lead a healthier and more personal/home safety? active lifestyle? 7. Would you like advice on money and benefits 13. Would you like information about local that you may be entitled to? luncheon clubs, social or activity groups? 8. Would you like to receive information about local transport in your area?

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living at home continued

A Guide to TeleCare in Lincolnshire

What is TeleCare? Who can TeleCare help? TeleCare is a service that helps people to remain TeleCare can help people who: independent and feel safer in their own home. • are at risk of falls; TeleCare helps reassure an individual that if they do need • are vulnerable due to reduced mobility or a disability; help, a member of their family, a carer or the emergency • have a carer who may need support; services will be contacted. TeleCare can be used to • have memory problems including dementia; support older people, those with long term conditions, • have long term health conditions such as epilepsy; disabilities or mental health worries. • have a learning disability and want to be more TeleCare can tell when there is an emergency in independent; someone’s home and when they need assistance. • are starting to leave their home at inappropriate times; or TeleCare uses a range of sensors either worn by the • have recently been discharged from hospital. individual or placed in their home that can alert the local monitoring centre 24 hours a day.

Case study - Derek’s story Derek has a sensory impairment - he was born the future appeared a scary prospect. profoundly deaf and struggles communicating with He couldn’t understand how the TeleCare service others to make his needs known. He uses an interpreter would work but was open to any suggestions. TeleCare for all communication. Derek’s social worker worked in equipment such as a pendant on a wrist band so that he partnership with him and his deaf support worker to help can move about his home and garden and still be able achieve goals and outcomes to maximise his potential to to call in an emergency, and know help is always at hand remain living in the community independently. was installed. Derek has also benefited with a falls detector Derek was referred for TeleCare equipment, not knowing which automatically calls the lifeline service and knows if a lot about the service he didn’t know what to expect Derek has fallen or is lying on the floor. but knew he wanted to continue to live in ‘his home’. He Derek says, ‘TeleCare has literally changed my life, it is the described himself as being frightened all the time, afraid equipment for the 21st century, I wish I had known about of the dark and anything happening, i.e. a stranger getting this sooner. into his home, not being aware if there was a fire, nobody ‘TeleCare equipment has made me feel safe knowing if he had fallen and being alone often day and and confident and I now have the freedom to live night. His disability now seemed to compound further independently, knowing at the touch of a button I can get problems which seemed to prevent him from living alone. help quickly. I feel safe and comfortable living on my own TeleCare services appeared to be a positive way forward and my extended family and friends know I am safe which to enable Derek to embrace the many challenges knowing gives them peace of mind.’

What is TeleHealth Lincolnshire? Having your health measurements taken can be stressful Telehealth uses technology to provide services that assist in and sometimes hard to organise. We also know that you the management of long term health conditions, including will want to help yourself get as well as possible. Sometimes Chronic Obstructive Pulmonary Disease (COPD), Chronic Heart people forgot to take medication which can really affect their Failure (CHF), Diabetes and Epilepsy. Telehealth enables you to health so a reminder can be really useful. It helps to show your have more control over your own health. health professional your health measurements between visits.

Who can use TeleHealth? All health advisers or social care practitioners can measurements we may be able to loan it to you. easily get TeleHealth if you believe it might help you. If Please ask your health or social care practitioner to find you do not have the equipment to help you take the out more.

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 15 Living at home continued

How does TeleHealth work?

Your nurse or doctor will agree how Telehealth can help levels). Flo will let you know if any further action is required. you. At the agreed time the system called Flo will send a Your doctor or nurse can see the information you send to text to your mobile phone with details of any action you Flo - but they will not check every reading. This system is need to take. If you need to provide readings you will designed to help you improve your health. send a reply to Flo (for example blood pressure or sugar

How will this help me?

• It saves you having to make arrangements to visit the • Flo will remind you of actions you need to take. nurse/doctor’s surgery just for readings to be taken. • Fl o will record all the details so when you next see your • It allows you to take readings when you are ready and health adviser they can see how you have been managing comfortable. your health. • It doesn’t matter if you are at home. Staying with family, working or on holiday - you can still get a reminder and send a text to Flo.

How does Flo help health specialists?

Your health specialist - usually a nurse or doctor, wants to Sometimes it’s hard for patients to get into a surgery, so if know you are getting better and that in between seeing your nurse or doctor can see reports from Flo regularly, it them you are following their advice and it’s helping you. helps them know you are taking care of yourself.

How to get in touch

Contact your own health or social care professional to see if Tel: 01522 554040 Flo can help you. Or contact the TeleCare team for general Web: www.lincstelecare.co.uk information.

Integrated Community Equipment Service (ICES) In addition to other services that enable you to stay at home, used. Occasionally, complex equipment may require setting we have an Integrated Community Equipment Service (ICES) up and the health or social care professional will provide which provides short and long term loans of equipment, some training and demonstrate to the service user and carer ranging from simple walking aids, through to larger and how to use the equipment. more complex items such as pressure relieving mattresses As the service is a loan service there are facilities in place and hoists. Equipment may also be designed to help you to return ‘no longer’ required items. To arrange return of items or to assist carers with the safer delivery of care. The service please call 0845 121 2031 to speak to someone who can can also include installation, servicing and maintenance help you. depending on the type of equipment specified. Every effort is made to refurbish equipment to allow it to Assessments of your equipment needs and the ordering be recycled for re-issue to someone else. This reduces our of items are carried out by practitioners such as occupational costs and helps preserve our environment. Whilst every effort therapists, social workers, physiotherapists, nurses or other is made to collect items within 10 full working days after the health/social care professionals. request is logged, priority is given to deliveries. Common items of equipment are held within a central Lincolnshire’s ICES service is a partnership between the warehouse. We have a targeted delivery timescale to deliver County Council and also involves the following partners the equipment to the service user within five working days - NHS Lincolnshire (Primary Care Trust), Lincolnshire after the order is placed. Technicians are trained to unpack Partnership NHS Foundation Trust and the United and remove any transit packaging to enable the item to be Lincolnshire Hospital Trust.

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living at home continued

Adapting your home Lincolnshire Home Improvement Agency is an award- to improve security, ease of access and undertake repairs winning local charity which helps older people and and improvements. people with disabilities to live independently and safely in If you have a permanent disability and need an their own homes. The service helps to ensure your home adaptation to your home to help you stay independent, is accessible, secure and comfortable. You may find your you may qualify for a grant from your district council. Our mobility decreasing or be having trouble maintaining occupational therapy service will be able to provide you your property and the Agency may be able to help you with more information - Tel: 01522 782155.

Occupational therapy

Occupational therapists can help you lead a more We also have Smart Care clinics which can offer you a productive, active, and independent life using a variety of friendly equipment assessment and advice service. For methods, including the use of adaptive equipment. They more information please contact the Customer Service can assess your home for hazards and point out things Centre on 01522 782155. that contribute to falls. Major alterations such as fitting a downstairs bathroom Visiting you at home, an occupational therapist will or widening doorways could be paid for with a Disabled be able to suggest adaptations that will improve your Facilities Grant (DFG). mobility. Perhaps handrails up stairs would be useful? An occupational therapist will talk you through any new Would a ramp up to your front door help if you are in a equipment you may be given, as well as help you apply for wheelchair? funding for major adaptations, if you need them. To start Alternatively, we can help you find equipment and the ball rolling, contact us and explain your circumstances. advice to stay independent at home. You can use our An assessment of your needs will determine whether an supported self assessment tool at www.my-choice- occupational therapist will be the best person to help and lincolnshire.com/smartassist/lincolnshire. what charges (if any) you can expect.

Getting help in your home

You may need some more help to live at home Preparing meals independently. Care and support providers can offer a Community Meals, often known as ‘meals on wheels’, can range of different services which may include: help ensure that people receive proper nutrition on a daily basis, whatever their circumstances. • Home care - help with personal care such as washing If you are aged 18 and over and unable to prepare and and dressing; cook one hot meal a day, having your meals delivered • Ready-made meals - usually supplied frozen to reheat could help make life easier. You made need this service yourself; due to a permanent situation such as sight loss, a physical • Day services - available in care homes or community or learning disability, illness or a temporary situation such centres; as recovering after a stay in hospital, to help you maintain • Respite care - residential care or care provided in your your independence and quality of life. own home to give you or your carer a break; A Country Kitchen is a meals on wheels service that • Housing adaptations - we can provide information about provides hot, healthy and nutritious food to your door equipment and adaptations to make it easier for you to every day. They already provide meals for Age UK and can continue to live in your own home; provide them for people who need them in the Spalding • Direct Payments - this scheme allows you to buy in the and South Holland area. The Lincolnshire Kitchen is a care you need for daily independent living; meals on wheels service that also provides locally sourced • Supported housing or Extra Care housing - provided hot food and even a sandwich supper to your door in the by your district or borough council and the independent area. sector.

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 17 Living at home continued

Getting help in your home

Useful contacts A Country Kitchen (Sleaford, Spalding, , Boston, Long Sutton, Sutton Bridge, Kings Lynn and surrounding villages) Minerva House, University of Lincoln - Holbeach Campus, Holbeach Technology Park, Park Road, Holbeach PE12 7PT Tel: 01406 425242 6.30am - 11am or Mobile: 07979 500162 anytime

The Lincolnshire Kitchen Sleaford Road, Nocton Heath, Lincoln LN4 2AN Tel: 01522 811299 or 07823 887236 www.thelincolnshirekitchen.co.uk agencies who can assist you with other special needs If you or the person you care for find it difficult to get to which have been identified in your support plan. This may the supermarket, Wiltshire Farm Foods offer a range of 250 include laundry, shopping, household chores, preparing frozen meals and desserts, developed by their team to meals or collecting a pension. give you a well balanced, nutritious daily diet. Their meals If you are an older person who is in need of assistance can be cooked in a few minutes from the freezer in your with everyday tasks, or have a physical or sensory disability, microwave or oven making it easier for you to enjoy meals. learning disability or a mental illness, then Adult Care can arrange for help at home. The amount and type of support Wiltshire Farm Foods you receive each week depends upon what you and the carer Lincoln House, Gibson Road, Corner Estate, decide following an assessment of your needs. Regardless of Cliff, Lincs DN21 9QT whether you are paying for your own care or not, you have Phone: 01427 666130 freedom of choice of who you choose. www.wiltshirefarmfoods.com Please note that home care services are chargeable. You will be offered a financial assessment to ensure you Home care are not asked to contribute more than you can afford, Home care is practical help with your personal care and some people pay nothing. However if you have more which can be provided in your own home, to enable than £23,250 in savings you will be asked to pay the full you to remain independent for as long as possible and or maximum cost of your home care services. Figures improve your quality of life. This is usually help with day mentioned here may change over the life of this Directory. to day personal tasks, which could include getting up, For further help and information, call this Directory’s dressing, and washing, going to bed or help with eating. independent helpline: 0800 389 2077. You can see a list of The service may also be able to help you to contact other Lincolnshire’s care and support providers on page 21.

Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living at home continued

Help in your home with maintenance and gardening

If you can’t afford the cost of repairs and improvements, Housing Options Advice Scheme – Sometimes homes the Lincolnshire Home Improvement Agency (LHIA) can be adapted to improve access and security, but other will help you to look at other options. They may be able times it simply isn’t possible due to either the changing to help you source the funding for the work, which circumstances of the resident or the property itself. In may include a grant from a charitable foundation or this case, the LHIA can advise on finding alternative local authority, an insurance claim, a loan or a lifetime accommodation with superior accessibility and security mortgage (often known as ‘equity release’). and will help you make a reasoned decision about whether Gardening and Handyman Scheme (Lincoln area) – moving home may be the best option to retain your If you are aged 50 and over and need help with gardening independence. and maintenance of your property then contact Age UK Lincoln’s Handy Help Service. They can give you Trusted Tradesman Scheme – It’s important to have information about local tradesmen who may be able to trustworthy and reputable people working on your home. help you. They also provide a minor repair service, for Lincolnshire Home Improvement Agency runs a trusted example help with fitting door bells, locks and safety tradesman scheme where every member is vetted to devices, replace light bulbs, smoke alarm batteries etc. ensure they operate in a legal, decent, honest and fair There is an hourly charge for this service. way. They share their information with the Police and Handy Person Scheme – Lincolnshire Home Improvement Lincolnshire Trading Standards. Agency offers a handy person scheme to tackle small jobs in the home for older people and those with a disability, across For more information about the Home Improvement the county. This could be anything as small minor plumbing Agency, home adaptations and improvements, or jobs or fitting a grab rail or banister to offer extra support for choosing a tradesman, call their friendly team on the mobility impaired. They may be able to offer assistance 01522 516300 or email [email protected]. with costs depending on individual circumstances.

PersonalPePersonalrsonal CareCa CareCarere ServiceSeServiceServicervice Care Services Our Personal Care Service provides peopleCareCare Serviceswith Services care and support to enable them to maintain Our Personal Care Service provides people with care and support to enable them to maintain Our Personal Care Servicesindependent provides lives people at home with with care dignity and suppor and respect.t to enable them to maintain independentindependent lives Personallives at at home home with with dignity dignity Care and and respect.respect.

Our servicesService includes: oral hygiene • Dressing and undressing • Washing, bathing, shaving andoral oral hygiene hygiene • Toileting and continenceCare care Services • Getting in or out of bed Our Personal Care Service• Eating provides and drinking people • withAssisting care andwith support medication to enable them to maintain independent• Sitting Services lives at homeincluding with overnight dignity and stays respect.

We provide a high quality services which is fl exible and tailored to meet individual’s needs oral hygiene For further information please contact the Care Services Team on 01522 696000 or email [email protected]

Other Services include: Sitting Service • Hospital Discharge • Lifestyle Service • Help in the Home Domestic Support • Gardening Handyman Service • Lifestyle & Key Safes • Volunteering • Park Street Activity Centre • Information & Advice Insurance • Eccleshare & Ruckland Court Social Outreach Centres • First Contact • Carers Support Services

For more information about the services we provide contact us on 01522 696000 or visit www.ageuk.org/lincoln

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 19 Home care checklist © 2013/14 Care Choices Ltd

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. People arranging and funding their own care either privately or through a Direct Payment or personal budget are able to choose their own worker or care agency.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies

What experience does the agency have in your particular How can you contact the agency in an emergency or field of need? Can they supply references for you to check? outside office hours? 1 1 2 2 3 3

Home care agencies providing personal care, must be How hard or easy would it be to make a complaint and registered and inspected by the Care Quality how are things then put right? Commission. Ask to see a copy of their registration 1 certificate. 2 1 3 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone How long has the agency been operating? you trust. Get as much help as you can going over it 1 and ask any questions you may have before signing 2 anything. The Citizens Advice Bureau or Age UK 3 (sometimes called Age Concern in some areas) can help with this. What training or support does the agency How many carers would the agency assign to care for you give to its workers? and would you see the same one every day? If not, how 1 does the staff rota operate and what happens if your carer 2 goes on holiday or is sick? Will you be notified in advance 3 that a different carer will be attending? Can you choose the carer looking after you? Notes: 1 2 3

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Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 50

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 21 “Your Local DD PP AA care provider on Direct Personnel Agency Ltd. provide duty 24 hours a nurses and healthcare assistants across Lincolnshire and North Cambridgeshire. day, Every Day!” Specialist trained staff work within the differing areas of our care provision. • Temporary cover to Nursing an d Re si d e n t i al H ome s. Telephone: 01775 630411 • Community Domiciliary Care • S upport e d Li vi n g • Working with physical and learning disabilities • Palliative Care • Respite Cover • Live in Care • Dementia Care

Our Person Centered service ensures our Su y pp nit clients are in charge of their care and are ortin mmu involved with the planning and the way g the co their care is delivered. DPA Ltd is registered with We strive to maintain a high level of companies house and the service through training and the Care Quality Commission. dedication of our staff. Care and support providers continued Advertisers are highlighted

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Spalding careandsupportproviderscontinued

LincoLnShireSociaLServiceSLD makingSpaceLincoLnShire (LincoLnWeSt) DomiciLiarycareService Lincoln Tel: 01522 782155 LDA Saxilby Tel: 01522 704250 OP LDA MH YA

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LinkagecommUnitytrUSt, mencap–peterBoroUgh commUnitySUpportServiceS DomiciLiarycareagency Mablethorpe Tel: 01507 478482 LDA Bourne Tel: 01778 423726 LDA YA

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ServiceUser OP Older people (65+) D Dementia PD Physical disability LDALearning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 50 24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care and support providers continued

NAmroN CAre ProVider Ltd SoUtHerNwood HoUSe Lincoln Tel: 01522 804029 OP D LDA YA AD Spalding Tel: 01775 760563 Advert page 74 OP D PD YA

NAVigAtioN SUPPort & CAre SerViCeS Ltd SUe ryder Lincoln Tel: 01522 525578 Lincoln Tel: 01522 539626 OP D PD LDA MH SI YA OP D PD SI YA SUNNy View Home CAre NPSL trAdiNg AS ALLied HeALtHCAre Skegness Tel: 01754 762795 OP D PD LDA MH SI YA Gainsborough Tel: 01427 679664 OP D PD LDA MH SI YA AD Grantham Tel: 01707 254503 OP D PD LDA MH SI SUttoN Lodge Home SUPPort Spalding Tel: 01775 723210 OP D PD LDA MH SI YA AD Mablethorpe Tel: 01507 441800 OP D PD oLSeN CoUrt (CArewAtCH) tHerA eASt Lincoln Tel: 01522 544580 OP D PD MH SI YA Grantham Tel: 0300 303 1253 LDA oNe to oNe HomeCAre (UK) Limited tHerA eASt ANgLiA Gainsborough Tel: 01427 668885 OP D PD LDA SI YA Grantham Tel: 0300 303 1281 LDA

PreStige NUrSiNg (SLeAford) tHerA Grantham Tel: 0300 303 1282 Sleaford Tel: 01529 414818 OP D PD LDA MH SI YA AD LDA tHerA NortH PUreLy CAre Grantham Tel: 0300 303 1283 LDA Norwich Tel: 01603 407707 OP D PD LDA MH SI YA tHerA SoUtH weSt QU’APPeLLe CAre Home Grantham Tel: 0300 303 1254 LDA Bourne Tel: 01778 422932 OP D PD SI tHerA weSt royAL meNCAP SoCiety Grantham Tel: 0300 303 1284 LDA Spalding Tel: 01205 359011 LDA VoyAge (dCA) (LiNCS) SAgA HomeCAre Sleaford Tel: 01529 488996 OP D PD LDA SI YA Gainsborough VoyAge 1 Limited Tel: 01427 679664 OP D PD LDA MH SI YA AD Tel: 01778 342091 Grantham Tel: 01707 254503 OP D PD LDA MH SI OP D PD LDA MH SI YA Spalding Tel: 01775 723210 OP D PD LDA MH SI YA AD wALNUt CAre At Home l Boston Tel: 01205 280101 OP D PD LDA SI SCoPe iNCLUSioN LiNCoLNSHire Louth Tel: 01507 617779 PD LDA SI YA witHAm VALLey CAre groUP dCA Norton Disney Tel: 01522 789776 LDA SeLeCt CAre Collyweston Tel: 01780 444443 OP

SeNSe eASt - tHe HAmmoNd CeNtre Looking Tel: 01522 595777 PD LDA SI for care or support? SerViCe ANd CAre UK Ltd For independent, impartial information Boston Tel: 01205 393160 OP D PD SI YA on your care options, call this Directory’s helpline on freephone SeVACAre 0800 389 2077 Lincoln Tel: 01522 525000 OP D PD LDA MH SI YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 50

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 25 Do you look after someone? We’re here to look after you The Lincolnshire Carers and Young Carers Partnership are content, it aims to inform and entertain carers across here to support unpaid carers across Lincolnshire in their Lincolnshire. Created and edited by a group of carers caring role. who meet monthly, it is a great way to keep in touch with If you are an unpaid carer living in Lincolnshire there carers’ issues and be linked into the Carers’ Partnership. are seven important things you should know about: You can send in your stories and experiences too. A cuppa and a chat, a Carer’s Assessment Carers’ Support Groups and Carers’ Partnerships It can be difficult to recognise yourself as a carer; you might Many support groups, carer organisations and charities think you’re just being a good friend, neighbour or spouse are working to support carers in Lincolnshire? The and are ‘just doing your job’. But in reality, being a carer can Lincolnshire Carers’ and Young Carers’ Partnerships work be difficult and lonely at times, and so a good place to start together with organisations and carers to improve is with a Carers Assessment. This is an opportunity to share services and support in the County. your feelings/experience as a carer with a dedicated person Carer Champions who can help you to guide you towards the help and Lincolnshire has many Carer Champions who are helping support you are entitled to. to guide carers to the right support, and are raising Carer’s Emergency Plan awareness of carers. Together we’re shaping training and What would happen to your loved one if you were unable education for carers and staff. to care? Your free Emergency Plan is created by you and Be part of a ‘Community That Cares’ provides detailed instruction for others to follow in an Anyone can join the Lincolnshire Carers and Young emergency situation, giving you peace of mind. Carers Partnership and be involved as little or as much Carer’s Information Pack as you wish. If you would like to find out more about the This is an excellent information source on many subjects partnership, please contact us on: relevant to carers, a Carers Journal to record your interactions with professionals. Lincolnshire Carers’ and Young Carers’ Partnership Ltd Commerce House, Outer Circle Road, Lincoln LN2 4HY Carer’s newsletter Tel: 01522 846911 This bi-monthly newsletter is full of carers’ experiences, Email: [email protected] stories, news and events. Including advice and fun

Find more information to support you on the carers’ pages on: www.mychoicemycare.org.uk

Carers Connect - Are You An Unpaid Carer? Supporting carer groups across the county to promote Most of us don’t think of ourselves as carers, we’re just mutual support, social contact and access to services. looking after of our family or friend. A carer is someone Following a carers assessment, we can help you access a who spends a proportion of their life providing unpaid carers personal budget which could be used towards a support to a family member, a partner, a relative or friend short break. who has an illness or frailty. We are commissioned by Lincolnshire county Council We provide specialist benefit advice to carers across to provide you with emotional and practical support. Lincolnshire ensuring you and the person you care for are We carry out face-to-face carers assessments. carers getting the right amount of benefits. emergency response plans, and offering education, Carers Connect employment, learning and leisure opportunities. 23 Sixfield Close, Road, Lincoln LN6 0EJ We support unpaid carers across the county by: Phone: 01522 812830 • Email: [email protected]

What can the Carers Team do for me? support you through the challenges you face as a carer. We recognise that caring can have a major impact on your Tel: 01522 782224 (8am – 6pm, Monday – Friday) life and having help and support throughout can make Tel: 01522 782333 (6pm – 8am including weekends) your caring role easier. The Team is made up of a range of E-Mail: [email protected] dedicated support workers who will endeavour to help and Customer Service Centre, Waterside South , Lincoln LN5 7JN

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Getting out and about We know that life is not easy when you are stuck at home Getting out, taking part in leisure activities and all day, particularly if you need a little extra support. socialising with friends can make all the difference.

Day opportunities and day care

Day opportunities These services aim to help you retain independence in your By ‘day opportunities’ we mean the things or activities people own home, live healthily and sometimes give a break to a may want to do during the day. This covers all opportunities carer or family member who is helping to support you. for people whether it be in the day, evening or at the Some services may be specialised, catering for example weekend. We used to call this day services and/or day care. for people with dementia, or other high dependency We want you to have more choice and control about needs. In all cases, good day services should provide a what you do during the day. Personalisation will enable you stimulating environment able to address individual needs, to make such choices and control the services you choose to including physical or mental frailty and still be met through receive. a personal budget. To find out more about whether a direct Whilst the list below focuses on traditional buildings- payment could help you access these services there is more based day centres, you may prefer support to do things in information on page 21. your community. You are able to use your personal budget Access to day opportunities may be arranged privately to buy support directly from a care and support provider and in many cases by approaching the service provider directly. helps you to do the things you most enjoy. We may be able Some providers will tailor the support to meet your needs if to help you to develop such opportunities and tell you what you want to do something more suited to you as an individual. alternatives may be available in your area. You may also contact us to request an assessment of Day care is a popular service offered to people who need your needs by phone on 01522 782155 or by email to some help with personal or practical care and are unable to [email protected]. get out and about by themselves. The kind of day services we might arrange will depend on Day care is usually available in a resource centre, your needs. Priority is given to those whose independence is community building or a residential home and offers more most at risk. support than an ordinary day centre can provide. Professional We are currently working with service providers, micro caring staff can support you with personal care, such as providers and personal assistants to develop day activities. going to the toilet, reminding you to take medication or help Please note that day opportunities services are chargeable. with washing or bathing. You may also be able to have a hot You will be offered a financial assessment to ensure you are meal and drinks during the day and a chance to socialise and not asked to contribute more than you can afford, and some to take part in a number of activities. people pay nothing. However if you have more than £23,250 Day opportunities often provide valuable help in in savings you will be asked to pay the full or maximum cost sustaining independence for people. They are provided in a of your day services. variety of locations including care homes, specially adapted Figures mentioned here may change over the life of this premises and purpose built centres or in the community. Directory.

Day care and Day Centres

ABBEYGATE REST HOME Advert page 75 AGE UK BOSTOn & SOUTH HOLLAnD Crowland Tel: 01733 211429 OP D PD LDA MH SI YA AD Boston Tel: 01205 364161 OP ADDERLEY HOUSE LTD AGE UK KESTEVEn Spalding Tel: 01406 364918 OP Sleaford Tel: 01529 302843 OP ADULTS SUPPORTInG ADULTS AGE UK LInCOLn Advert page 19 Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA Lincoln Tel: 01522 696000 D PD MH SI YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 27 day care and day centres continued

Age UK SpAlding diStrict Advert page 28 cAythorpe reSidentiAl home Advert page 61 Spalding Tel: 01775 720305 OP Caythorpe Tel: 01400 272552 OP D AShridge cottAge reSidentiAl home, the Boston Tel: 01205 366922 OP LDA Nocton Tel: 01526 320887 OP BAlderton reSoUrce centre cree centre (grAnthAm & diStrict mencAp) Newark Tel: 01636 687444 PD Grantham Tel: 01476 566050 LDA BecKfield hoUSe reSidentiAl home digBy coUrt Advert inside front cover Heighington Tel: 01522 790314 OP D Bourne Tel: 01778 422035 OP BernAdette hoUSe Advert page 64 eliot hoUSe Lincoln Tel: 01522 521926 OP D Gainsborough Tel: 01427 617545 OP D PD MH Bert Boyden centre ereSBy hAll Advert inside front cover Tel: 01469 520000 OP Spilsby Tel: 01790 752495 OP D BlAir hoUSe ermine hoUSe Advert inside front cover Sleaford Tel: 01526 860432 D LDA Lincoln Tel: 01522 529093 OP PD LDA MH Blenheim cAre centre field hoUSe Gainsborough Tel: 01427 668175 OP PD Spalding Tel: 01406 423257 OP D BrAmhAll reSidentiAl home five BellS reSidentiAl cAre home Tattershall Tel: 01526 342632 OP Folkingham Tel: 01529 497412 OP D PD BrAntley mAnor cAre home Advert page 64 forget me not dAy centre Lincoln Tel: 01522 543866 OP D Grantham Tel: 01476 594533 OP D MH cAmphill commUnitieS fotherBy hoUSe Sleaford Tel: 01263 860305 OP LDA YA Louth Tel: 01507 607237 OP cAnwicK coUrt cAre centre foxBy coUrt Lincoln Tel: 01522 544595 OP D Gainsborough Tel: 01427 613376 OP Advert inside front cover cApricorn cottAge Holbeach Tel: 01406 425067 LDA foxBy hill cAre home Gainsborough Tel: 01427 611231 cASterton hoUSe reSt home OP Stamford Tel: 01780 482525 OP D glentworth hoUSe Gainsborough Tel: 01427 668678 LDA MH Age UK Spalding District grAnthAm And diStrict mencAp Day Care in a purpose built modern building providing Grantham Tel: 01476 567485 LDA friendly, professional care to local elderly people

Services are • Spa Bath • Outings greenAcreS cAre home Price of Day Care: • Hairdresser/Beautician • Daily Activities £22.40 (a day) Tel: 01472 851989 OP Price of Dementia • Chiropodist • Transport Care (£8.00 per hour) • Entertainment • Freshly cooked food greenAcreS cAre home Heckington Tel: 01529 460935 Dementia Day Care is also provided to meet individual needs with OP trained staff in a quiet environment with a secure garden area. grenoBle reSt home Age UK Spalding District Spalding Tel: 01775 722447 OP D 1 The Meadows, Spalding, Lincs PE11 1XR Tel 01775 720305 • email [email protected] groSvenor hoUSe or visit www.ageuk.org.uk/spaldingdistrict Gainsborough Tel: 01427 616950 OP D PD

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted 28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day care and Day Centres continued

GROVE, THE nORTH HYKEHAM DAY CEnTRE Horncastle Tel: 01522 500710 OP North Hykeham Tel: 01522 689534 OP HADLEIGH CARE nORTH LInCS COUnCIL Immingham Tel: 01469 572 OP D Tel: 01724 297979 HARTSHOLME HOUSE Advert Inside Front Cover nORTH WARREn HOUSE Lincoln Tel: 01522 810524 OP D Gainsborough Tel: 01427 612171 OP

HEATH FARM nORWOOD Scopwick Tel: 01526 322444 LDA Stanwood Tel: 0208 809 8809 HOLLAnD HOUSE nURSInG HOME OLD HALL RESIDEnTIAL CARE HOME, THE Market Deeping Tel: 01778 345677 OP Halton Holgate Tel: 01790 753503 OP PD HOLMLEIGH CARE HOME OLD RECTORY, THE Advert on page 57 Navenby Tel: 01522 810298 OP Saxilby Tel: 01522 702346 OP MH HOVEnDEn RESOURCE CEnTRE OLD RECTORY, THE Spalding Tel: 01406 426779 OP PD YA Stickney Tel: 01205 480885 OP PD KEB HOUSE ORCHARD HOUSE CARE HOME Appleby Tel: 01724 733956 OP D Mablethorpe Tel: 01507 472203 OP PD KIRK HOUSE HOME FROM HOME CARE PATCHETT LODGE Advert Inside Front Cover Dorrington Tel: 01790 763380 LDA Holbeach Tel: 01406 422012 OP LACE HOUSInG ASSOCIATIOn Advert page 5 PHOEnIx CARE CEnTRE Lincoln Tel: 01522 514444 OP D Tel: 01754 872645 OP PD LAURELS, THE POLSEWORTH Holton Cum Beckering Tel: 01673 858680 OP D PD Lanceston Tel: 01827 896124 OP YA LInKAGE COMMUnITY TRUS T Advert page 70 Grimsby Tel: 01472 372306 LDA POPLARS, THE Market Rasen Tel: 01673 843319 OP LITTLE BROCKLESBY HOUSE Advert Inside Front Cover Grimsby Tel: 01469 561353 OP D QU’APPELLE RESIDEnTIAL CARE HOME MABLETHORPE DAY CEnTRE Bourne Tel: 01778 422932 OP Mablethorpe Tel: 01507 472055 OP YA ROSECROFT MAnOR CARE CEnTRE Advert Outside Back Cover Grimsby Tel: 01652 652213 East Kirkby Tel: 01790 763381 SEA BREEzES MAnOR GATE CARE HOME Skegness Tel: 01754 760596 OP PD MH Boston Tel: 01205 366260 OP PD LDA SEnSE EAST - THE HAMMOnD CEnTRE MEADOWS SAnDS CARE HOME Nettleham Tel: 01522 595777 PD LDA SI YA Skegness Tel: 01754 762712 OP D SKEGnESS DAY CEnTRE nAVIGATIOn SUPPORT AnD CARE SERVICES LTD Skegness Tel: 01754 766763 OP Lincoln Tel: 01522 539626 LDA SKIRBECK COURT Advert Inside Front Cover nEWHAVEn RESIDEnTIAL HOME Boston Tel: 01205 361444 Huttoft Tel: 01507 490294 OP LDA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 29 Day care and Day Centres continued

SUMMERFIELD REST HOME WILLAn HOUSE Sutton-on-Sea Tel: 01507 441969 OP Stainfield Nr Tel: 01526 398785 OP SUnnYVIEW WILLOW COURT Skegness Tel: 01754 762795 OP PD LDA MH YA Cherry Willingham Tel: 01522 595391 OP TALLInGTOn CARE HOME WILLOWS, THE Stamford Tel: 01780 740314 OP D Rippingale Tel: 01778 440773 OP TAnGLEWOOD SAnDPIPER Advert Inside Back Cover WISPInGTOn HOUSE Alford Tel: 01507 462112 OP PD Saxilby Tel: 01522 703012 OP THORPE HALL (SUE RYDER) WOOD GRAnGE CARE HOME Advert page 60 Peterborough Tel: 01733 330060 OP YA Bourne Tel: 01778 424010 OP PD MH WHITE GABLES CARE HOME Advert page 54 WYnGATE RESIDEnTIAL CARE HOME Boston Tel: 01205 723874 OP Mablethorpe Tel: 01507 477531 OP PD

WHITEFRIARS Advert Inside Front Cover Stamford Tel: 01780 765434 OP

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted What if day care or a day centre isn’t for you?

Practical support is available to help you if you have a out and about. learning or physical disability, or a sight and hearing loss Support can include trained staff helping you learn problem, to become more involved and use the amenities how to use public transport by yourself and build your in your local community. An assessment to work out just independent living skills and to enable you to remain as an what type of practical support is needed to help you get active part of your community as much as you should wish.

Transport services

There are a number of different bus companies running throughout the county which can help you get out and about. If you are finding it difficult to use public transport due to a disability or mobility problem, community transport offers a number of different ways to get out and about to the shops and other local amenities. The Blue Badge scheme is a national scheme you can access if you have severe walking difficulties, regularly drive but are unable to turn the steering wheel by hand, or are registered blind. It allows you to park legally, close to places you need to visit such as shops and public buildings.

Contact: Lincoln Dial-a-Ride Tel: 01522 544983 Blue Badge Tel: 01522 782232 Email: [email protected] Holy Trinity Collegiate Church, Tattershall

http://www.mychoicemycare.org.uk/i-need-help-with/getting-out-and-about/transport.aspx

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes and housing options

You may feel that you have exhausted all the options support. In this section we also describe the different to remain living at home, and that it is time to look at levels of care you, or the person you care for may require, moving into more purpose built accommodation with if you decide to move to a residential environment.

Extra Care

Extra Care housing supports you to live independently to contribute more than you can afford, and some people in your own home for as long as possible. Extra Care pay nothing. However if you have more than £23,250 in provides a secure environment with care services savings you will be asked to pay the full or maximum cost available 24 hours a day in your own home. Each of your day services. apartment has a kitchen, bathroom, up to two bedrooms Figures mentioned here may change over the life of and a living room. The developments provide communal this Directory. facilities, such as a restaurant and a hair salon, as well as For further information and help, call this Directory’s areas to hold regular social activities. independent helpline: 0800 389 2077. Although it varies from scheme to scheme there is the opportunity to rent, part purchase or fully own an Extra Care contacts apartment. Whichever of these options you choose, Barratt Court your apartment will be your home. Should you currently Skegness Tel: 01754 899500 benefit from financial help paying your rent or receiving Email: [email protected] support, this will still be available subject to your or [email protected] circumstances. Brick Kiln Place ( Lace Housing) In Lincolnshire there are currently Extra Care schemes Grantham Tel: 01522 514444 in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston and Sutton-on-Sea. We are working closely with the Elizabeth Court (new Linx) developers to increase the number of schemes, which are Louth Tel: 01507 355022 managed by registered social landlords. Eslaford Gardens (nKDC) Extra Care housing enhances the offer to older Sleaford Tel: 01529 414155 people when they feel they require a little more support. Mayfields (Boston Mayflower) Providing peace of mind that someone is always on Boston Tel: 01205 318500 hand to help if required is at the core of the vision and is something we are seeking to increase the availability of Olsen Court (Lace Housing) throughout Lincolnshire. Lincoln Tel: 01522 514444 Please note that extra care is chargeable. You will be Worth Court (Lace Housing) offered a financial assessment to ensure you are not asked Bourne Tel: 01522 514444

Sheltered housing

Sheltered or retirement housing is suitable if you like living Some schemes are simply housing designed to meet the independently but want the reassurance of knowing needs of older people and linked to a community alarm. that assistance is on hand if there is an emergency, or if The majority of schemes have a scheme manager/warden you expect to be away from home for long periods and and community alarm service. There are often communal need to know your home is safe. Often called retirement facilities such as a lounge, laundry, guest flat and garden. housing, there are many different types of sheltered Meals are not normally provided but a few schemes include schemes, available both to rent and to buy. Schemes a restaurant and some can arrange hot meals. usually consist of between 15 and 40 dwellings. These For further information and help, call this Directory’s may be bedsitting rooms, self-contained flats, bungalows independent helpline: 0800 389 2077. or luxury apartments. http://www.mychoicemycare.org.uk/i-need-help-with/getting-out-and-about/transport.aspx

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 31 17986 Lincolnshire 4 ad_Layout 1 20/08/2012 16:49 Page 1

That’s why we’re one of the UK’s leading healthcare providers Our care homes and nursing homes are unique and we're proud to offer consistently high standards of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the care they receive has been designed with them in mind, with the emphasis on enhancing their well being. We are able to provide a range of care options including residential, nursing and dementia care services for both long stay and short stay respite service users. To contact one of our homes directly or for further information please visit www.fshc.co.uk

Willoughby Grange Care Home Willoughby Rd, Boston, Lincolnshire PE21 9EG T: 01205 357836 E: [email protected] The Elms Care Home Elm Drive, Louth, Lincolnshire LN11 0DE T: 01507 350100 E: [email protected] Aspen Lodge Care Home Yarborough Road, Skegness, Lincolnshire PE25 2NX T: 01754 610320 E: [email protected] Doulton Court Care Home Alford Road, Sutton-on-sea, Lincolnshire LN12 2HF T: 01507 441026 E: [email protected] Woodview Care Home (Elderly Care) 127 Lincoln Road, Branston, Lincoln, Lincolnshire LN4 1NT T: 01522 790604 E: [email protected] Greenwood Care Home (Young Physically Disabled) 127 Lincoln Road, Branston, Lincoln, Lincolnshire LN4 1NT T: 01522 790604 E: [email protected] 17986 Lincolnshire 4 ad_Layout 1 20/08/2012 16:49 Page 1

Care homes and housing options continued

Care homes

All care providers in the country must be registered with to be visited by Adult Care to access the care you may the Care Quality Commission. All services are inspected need. This visit might be in your own home or in hospital if by the Commission, who report on their findings. These you have been ill. You will be fully involved in planning your inspection reports are available from the care home or the care needs. Care Quality Commission website at www.cqc.org.uk If a care home providing nursing care is the best solution for you, we will give you information to help you find Care homes offering personal care only a home that meets your requirements. The cost of the These are commonly referred to as residential care homes. nursing care part of your fees is paid by the NHS to the If you are reasonably active but would like greater security home directly. Currently this is a flat rate of £109.79 per and care, subject to a needs assessment, a care home only week. It is important that you get your nursing assessment offering personal care may be the option you choose. done before you go into the home. You can contact the Personal care includes bathing, feeding, dressing, help with nurse case management teams for your area at the Primary moving but it must be paid for if your capital/savings exceed Care Trusts (PCT). £23,250. For more information about fees and charges for Personal care is not paid for by the NHS and must be care homes please see page 46. paid for by you if your capital/savings exceed £23,250. See Listings of care homes in Lincolnshire begin on page 55. page 47 for further information. Listings of care homes with nursing begin on page 55. Care homes with nursing Figures mentioned here may change over the life of These are homes previously called ‘nursing homes’. If you this Directory. think you may need nursing care in a home, you will need

Choosing a care home

Our priority is to enable you to stay in your own home, with the right care and support you may need. Moving to a care home is a major step, and before considering this, it is very important to make sure that you have explored That’s why we’re one of the all the support options available to enable you to remain at home as support options are developing all the time. UK’s leading healthcare providers A social worker can help you find out more. Contact: the Customer Service Centre on 01522 782155 or explore Our care homes and nursing homes are unique and we're proud to offer consistently high standards www.mychoicemycare.org.uk of service and care. In a Four Seasons Health Care home, we consider the individual and ensure that the Once you are sure that a care home really is the right care they receive has been designed with them in mind, with the emphasis on enhancing their well being. option for you or your relative, then you might find these We are able to provide a range of care options including residential, nursing and dementia care services for questions helpful as you consider which one is right for you. both long stay and short stay respite service users. To contact one of our homes directly or for further information please visit www.fshc.co.uk Tips for choosing the right home • You might find it helpful to visit the home more than once, perhaps at different times of the day. Willoughby Grange Care Home • You can often get an idea of how well a home is run just Willoughby Rd, Boston, Lincolnshire PE21 9EG T: 01205 357836 E: [email protected] through your first impressions. The Elms Care Home Elm Drive, Louth, Lincolnshire LN11 0DE T: 01507 350100 E: [email protected] • Read the Care Quality Commission reports. Copies of Aspen Lodge Care Home the inspection reports are available on their website at Yarborough Road, Skegness, Lincolnshire PE25 2NX T: 01754 610320 E: [email protected] www.cqc.org.uk or by telephoning 03000 616161. Doulton Court Care Home Alford Road, Sutton-on-sea, Lincolnshire LN12 2HF T: 01507 441026 E: [email protected] • You may want to obtain a copy of the most recent Woodview Care Home (Elderly Care) reports for the homes that you are considering. 127 Lincoln Road, Branston, Lincoln, Lincolnshire LN4 1NT T: 01522 790604 E: [email protected] Greenwood Care Home (Young Physically Disabled) 127 Lincoln Road, Branston, Lincoln, Lincolnshire LN4 1NT T: 01522 790604 E: [email protected] Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 33 Home care providers Care homes checklist © 2013/14 Care Choices Ltd

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

Atmosphere 1 2 3 The building (continued) 1 2 3

• Does the home have a friendly and welcoming • Are toilets clearly indicated? atmosphere? • Will the home meet your security needs? • Does the home appear well decorated and well kept, and feel homely? Bedrooms

• Does the home smell clean and fresh? • What is the range of choice of rooms available? • Does the home seem a comfortable temperature for • Do the rooms have a view that you can see from you and other residents? your bed or chair? Staff • Are rooms available for couples?

• Do staff treat the residents in a friendly manner, and respect • How often will your room be cleaned? their wishes on how they would like to be addressed (e.g. as • Will you be able to decide for yourself what time you Mr or Mrs or by first name)? get up at and go to bed? • Do staff appear caring and attentive towards residents? • How often would your bedroom be decorated, and can Friendly and helpful? Are they rushing around or do they you influence how it is done? spend time talking to individual residents? • Are you able to bring some of your own furniture, soft • Does there appear to be adequate members of staff on furnishings and belongings to personalise your room? duty to give enough individual attention? • Are you able to lock the door to your room? Fellow residents • Are you able to have a telephone (laptop or email access) in your room? • Are there people of a similar age to you, with similar interests who you will be able to get to know further? • Are you able to have a TV in your room? With access to what channels? • Do the other residents seem active and content, or are they dozing in chairs with the TV on in the background? • Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio, stereo, mini- Location fridge? • Are there local facilities near the home, such as shops, Bathrooms places of religious worship or that you will be able to access, and to which staff will take you when you want? • Do the rooms have their own bathroom and toilet • Does the home have its own transport to enable you to get en suite, and are they adapted to your needs? around, and how does it use it? • Is there a toilet within easy reach of your bedroom? • Is public transport easily accessible? • Are toilets within easy reach of all communal facilities, • Does the home help you to keep in touch with your friends easy to find and clearly indicated? and family? Will staff help you read letters and write them, help you make phone calls? Are there private phones, Communal rooms is there email and internet access that is accessible to individual need? • Is there a choice of lounges?

The building • Is there a quiet room with no TV? • Is there more than one TV room, so there can be • Is there a garden or outdoor area that residents can safely a choice of viewing? access? • Are there smoke detectors or fire extinguishers • Are there small sofas so couples can sit together? visible throughout the home? Are fire exits and escape • Are there any musical instruments available? routes clearly marked? • What is the home’s approach to smoking? Are there places • What arrangements are there in place for making sure for smokers to smoke that do not impact on non-smokers? that people are safe in the event of a fire? • Are there call bells in the bedrooms and communal areas? • Are you able to access a wide range of drinks at any time? • Is it easy to find your way around? This may be particularly • What is the home’s approach to allowing pets? Can you important with regard to dementia. bring yours? >> 34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care CommunalBoston carerooms homes (continued) 1 2 3 Visitors 1 2 3

• Would there be an individual member of staff whose job is • Are there specific visiting times or are family and friends to take a special interest in your welfare? welcome at any time?

• Can you help around the home if you want to? • Will you be able to spend time with your friends and family • Is it possible to buy items in the home such as stamps, in private? sweets and newspapers? • How can you offer hospitality to your visitors such as making them a drink or snack, or having them stay for a Personal possessions meal? • Is there a secure place where valuables can be kept? • Is there anywhere for visitors to stay the night? Are children welcome? • Does the home take responsibility for insuring residents’ possessions? Personal care

Meals • How can you have a say in the way you are looked after or helped on a regular basis? • Are you offered a choice of meals, and can you choose when and where you eat breakfast, dinner and tea, • How often will you be assisted to have a shower or a bath? including in your own room? • Can you have the choice of a bath or shower, with • Can menus include food that you particularly like? assistance, when you wish, without being hurried? • Are you able to have or make a snack whenever you want? • Can relatives or friends help you with personal care if you wish? • Does the food look tasty, well-balanced and nutritious, and are the servings generous? • Can you go out with assistance to a hairdresser or barber regularly? • Are you able to access a wide range of hot and cold drinks at any time? Health care • When can you have an alcoholic drink, such as a glass of • Will you be allowed to manage your own medication? wine with an evening meal, and what choice is available? • What time is the last meal of the day served? • What are the arrangements for accessing your own GP? • Do today’s menus give a choice of dishes? • Are you able to keep the same doctor as you have now, or is there a local doctor that accepts patients from the home? • Can special diets be catered for? • Can you access chiropody and dentistry? • What are the utensils and crockery like and will they be suitable for your needs? • What assistance is available for accessing external appointments? Leisure activities • If your health gets worse can you continue to live at the home, with increased support from staff? • Do the staff ask about you and your interests? • Is it a dual registered home, that can provide qualified • Would you be able to carry on your existing hobbies or nursing care should your needs require this? activities? • What aids does the home provide? • Are there new activities that you could get involved in, are regular classes held (e.g. exercise, games, music or IT Running of the home classes), and if so, what? Can you influence what activities are run? Are people encouraged to do what they can for • What is the registration of the home and will it meet your themselves or do staff take over? needs on an ongoing basis? • What access is there to activities organised in the • Who runs the home and is there a photo of them? community? • Are they the owner or the manager? • Are there regular social events and activities, and if so what? • How long have they been running the home? • What outings do you arrange and how often? • How and when can they be contacted and what happens if • Can you join in the gardening? you need to contact them outside of their normal working hours? • Does a mobile library visit the home? • Can you go for a walk alone or with a carer? Communal rooms • How many residents are there at the home? Religion & culture • Can the home meet with your spiritual needs? • Who is responsible and how many staff are there on duty: • Is the home aware of, and interested in your cultural needs, and can it meet them? - In the morning? - In the afternoon? • Will the food served reflect your cultural needs? - In the evening? - At night?

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 35 © 2013/14 Care Choices Ltd CommunalWhere rooms (continued)do I start?1 2 3 Terms and conditions (continued) 1 2 3 • Are night staff awake or on call? • What happens to your room if you have to go into hospital?

• What training do staff receive and are residents involved Bostonin it? care homes • In what circumstances might you be asked to leave the home?

If• How you does need the any home form stay of abreast advice of onbest care practice options, your first to any care you receive. If you have assets of more than stepand canmust they be give to anapply example for a of Community any recent changes? Care Assessment. £23,250• Does the (as home from accept April the 2010) fee rates you paid must by Lincolnshirepay for all care County Council, if not will a third – party top-up be Everyone• What organisations is entitled does to the one home - irrespective use to advise of it financialon yourself although you may be entitled to claim various payable? circumstances.matters of best practice? This involves someone from Adult Social state benefits. • What happens if you run out of funds? CareHaving (ASC) a say visiting you, either at home or in hospital, to discuss your situation, and work out what help would be For further advice on paying for care, please see page • How does the home get feedback from residents Hearing impairments – now and in the future appropriateor families? to meet your needs. Two checks are carried 25. out, the first, a care assessment, determines what care you • What arrangements are made for people who are hearing impaired? need.• Is there This a residents’ is sometimes committee called or group a ‘Section that you 47’. can be partThe of secondyou if you looks wish? atAre your you ablefinancial to influence circumstances what and defineshappens how in the much home? you will be expected to contribute • If you want to make a suggestion for improvement, how can you do this? • Where are there loop facilities so that people who are hard of hearing can hear the television? • What examples can they give of a change made in • Do you get advice and visits from Hearing Impairment/ response to residents or families? Deaf services?

Mobility issues – now and in the future

• What arrangements are made for people who use a wheelchair or have other mobile impairments? • Would your family/friends be invited to a review of your • Can wheelchair users move around the home easily? care needs? If there is more than one floor, are there lifts?

Terms and conditions • Will the home provide you with your own sling/ hoist/ wheelchair if you need it? • Is there a written contract or agreement, and are you able • Does the garden have raised beds? to see a copy before moving into the home?

• If you decide that you no longer want to stay at the home Visual impairment – now and in the future how much notice would you need to give? • What arrangements are made for people who are sight impaired?

• What is the weekly charge for the care you need? • Are there talking newspapers, audio-books and help with loading media into audio-equipment? • What does this charge cover? • Is there good lighting? • Does the environment meet the needs of people with sight impairment, such as colour contrasting rails along • Are there any additional charges payable, and if so what corridors, carpets with different textures, rooms that are does this cover? distinctly decorated?

• Do you get advice and regular visits from the Low Vision

Society?

• Are activities adapted and supported to make them • Are fees payable in advance or arrears, and are they payable accessible for people with sight impairments? weekly or monthly?

Home care checklist – Page 20 Care homes and Care homes with nursing • How often do the fees increase, and how is this increase listing start on page 55 decided?

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care DementiaBoston care homes care homes checklist

Things to look for in care homes specialising in dementia. • Are reminiscence activities available? Please use in conjunction with the care homes checklist on • Ask about memory boxes. page 34. • Will staff compile life story books with you and the person you The points below give you a good starting point of things to are looking for to give them a better understanding of their life? look for in care homes specialising in dementia care. You can use this checklist with the one for residential care on page 34 STAFF to help you feel more confident in the choices you are making It is important to note whether the staff seem friendly and for your loved one or the person you are caring for. caring towards residents and whether they treat them with RESIDEnTS dignity and respect. • Ask if staff have specific training and experience in caring for The best indication of a good home is that the residents people with dementia. appear happy and responsive. Ask for more information on dementia specific activities, i.e. reminiscence or features • Who will their key worker be? This should be someone you throughout the home such as specialised signage that makes and they can go to who will have detailed knowledge and it easier for people with dementia or memory problems to particular responsibility of their care. identify where they are. MAnAGER/HEAD OF HOME ACCESS A manager who is caring as well as efficient can make all the If the person with dementia or memory problems is likely to difference to the atmosphere of a home. It is important for need equipment or adaptations you may want to check: you and the person to have a good relationship so you feel • There is adequate signage as described earlier throughout the confident in the general running of the home. It is worth home, to act as prompts and cues. talking to the manager and any deputies they may have on • What is the home’s security policy about locking external how long they have worked in the home, and their general doors or being supervised and supported in outside areas? experience. Points to ask about: • Do they have detailed knowledge and training of dementia? BEDROOMS Can they deal with any difficulties that may arise in an What room will the person with dementia or memory understanding way? problems have? • Will they be conducting the initial assessment of the person • It can be worthwhile considering how easy it would be for requiring care in their own home or current place of residence? someone to find their way back to their room, if there is one available on the ground floor to avoid the risk of falls.

• Ask if you can bring any personal items of furniture or personal possessions such as photographs that are particularly important to the person you are looking for. This can increase familiarity with their surroundings, trigger memories and help them settle in better.

ACTIVITIES

In any home there should be a dedicated activities programme that has been designed with all residents’ capabilities in mind, and generally a dedicated activities coordinator is employed to help deliver this with the other care staff in the home. It is important to ask which of these activities have been planned specifically for those who suffer from dementia or who have other memory problems.

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 37 Care homes and housing options continued

The following sections have been included to help you or care home with nursing is the right option, this will be understand the different terms you may come across chosen following an assessment and discussion with you when arranging care for you or someone else, depending and your family or carer. on your level of need for care and support. If a care home

Intermediate care Intermediate care differs from respite care. While respite Based around a programme of therapy and treatment, care provides care on a temporary basis, intermediate care intermediate care is designed to make you as independent is designed to rehabilitate you and enable you to manage as possible. The structured programme of support may by yourself. Intermediate care, including care home fees, mean that you do not have to go into hospital at all, or provided by the NHS, is free. It can be provided in your may enable you to get home faster after you finish hospital own home or in a care home and is usually limited to a treatment, but cannot manage independently at home. Ask maximum of six weeks. your care manager for further details.

Continuing care Continuing care is the name given to the care needed by professionals to identify and prioritise your needs. The an adult who because of disability, accidents, illness or assessment will be used to determine who is responsible the effects of getting older, requires help over a period for providing and funding the services to meet your of time to manage their daily life. It is a package of care assessed needs. Decisions on how and where services will that involves services and funding from both the NHS and be provided will be made with your involvement. social services and is available in a range of settings. All If you have been assessed as requiring care in a NHS healthcare is provided free of charge. Social services registered care home with nursing and you are not care provision is means tested and you pay either a eligible for NHS continuing healthcare the NHS will pay a contribution or the full cost depending on your financial contribution towards the cost of your nursing care. This is situation and the setting in which your care is provided. known as NHS-funded nursing care and is paid directly to An assessment is done by health and/or social care the nursing home. The current amount is £109.79 per week. nHS continuing healthcare

NHS continuing healthcare is a package of continuing a multi-professional assessment of your needs the Primary care that is arranged and funded solely by the NHS. If your Health Care Trust that your GP is registered with will assessed needs identify that you have a ‘prime health decide whether or not you are eligible for NHS continuing need’ you will be eligible for NHS continuing healthcare. healthcare. This means that care services to meet your assessed If you are eligible your care will be provided free of needs will be provided and funded by the NHS. charge to you in any setting where your assessed needs The National Framework for Continuing Healthcare can be met. In your own home this means that the NHS will and NHS-funded Nursing Care 2009 (revised) sets out fund all the care required to meet your assessed needs. In the eligibility criteria and the assessment process for a care home the NHS makes a contract with the home and accessing NHS continuing healthcare funding. Following pays the full fees for both your care and accommodation.

Reviews As your needs can change, regular reviews will be You can also request a review of your care needs if you undertaken which may result in changes to the provision feel they have changed. and funding of your care.

Dementia care

The challenge of living with dementia continues to last 10 years the increase in our population aged 65 confront increasing numbers of people as our population plus is three times that of the national average increase, ages. This is especially so in Lincolnshire, where in the accounting for approximately 22% of the county’s

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dementia care continued

population compared to a 17% national average. Due suspected dementia where other common causes have to this our county continues to show a proportionately been excluded by the GP. The assessments provided build higher incidence of dementia than both the regional or upon the tests and history started by the GP, and where national average. required request additional investigations such as head Within the UK as a whole there are estimated to be over scans or further blood tests to further support the process 750,000 with dementia. Locally, in Lincolnshire estimates of diagnosis. show there are currently around 11,000 people with Following assessment the memory team will then dementia with this number predicted to grow to over 17,000 either signpost on to other appropriate services or in the next decade. In most district council areas this would discharge back to the GP if a diagnosis of dementia is represent a potential doubling of cases. not the cause of the problems. Where a diagnosis of As GPs are usually the first point of contact for people with dementia is made, then information and appropriate fading memories, the strategy will be working with GPs to early treatment and intervention options and advice increase the number of people getting a formal diagnosis. are discussed and provided, and an individual care plan Following a diagnosis of dementia, your GP may refer detailing the individual’s care needs is completed. The you to a specialist like a Consultant in Old Age Psychiatry, a GP will be informed of the findings to ensure continuity Community Psychiatric Nurse or an occupational therapist of care and signposting to appropriate support networks with a special interest in dementia care. and organisations for post-diagnosis support provided. A memory assessment service: diagnosis and early For more information go to My Choice My Care intervention website, click on the ‘Health, Recovery & Wellbeing’ A memory assessment service is comprised of specialist lozenge then click on ‘Memory Problems’. staff skilled in the assessment and treatment of Alzheimer’s Society Lincoln people experiencing dementia, including consultant Lincoln House psychiatrists, mental health nurses, occupational therapists, 15 Sixfield Close (Off Skellingthorpe Road) psychologists, social workers and support workers. Lincoln, Lincolnshire LN6 0EJ The memory team work together to provide specialist Te: 01522 692681 Email: [email protected] assessment and early intervention for people with

Age Care Advice – Dementia Companion Service GP, CPN or Solicitor. When attending dental, optical or We provide you with an opportunity to have one Care hearing appointments. We can represent you to achieve Coordinator/Companion working alongside you during as much support possible via your Personal Budget if the dementia journey even post diagnosis. Available to you working with Social Services and navigating the ‘care 7 days a week, 8am to 8pm for as long as you require. system’ to ensure your maximum benefits uptake. We can visit and advocate for you if in hospital, • One Assessment • One Companion making sure you receive good care and your discharge • One Phone Number is properly and safely organised. We can monitor you We will ensure your care is appropriate, safe, monitored once back at home with an aim to avoid re-admission. and adapted as your care needs change. We will help Be a contact on your Carers Emergency Plan and with access resources to understand the illness and your the Lifeline Alarm Service. loved one is monitored if you take a break/holiday with Any other roles or tasks you require in order to tailor a strong focus on always supporting the carer. this service to your scenario. We provide support for people when attending For more information call or email us on: appointments such as the Memory Clinic, Consultant, [email protected] or 07772 992732

Local dementia support groups that can help

Joining in new activities and sharing experiences with Boston Alzheimer’s Carers Group other people can be a positive and rewarding experience Black Sluice Cottages, Road, Boston PE21 7RA for those with dementia. Contact: Hugh MacKay on 01205 351254 Email: [email protected]

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 39 Local dementia support groups that can help continued

Bourne Support Group Run by Alzheimer’s Society Corn Exchange, Bourne Contact: Alzheimer’s Society Lincoln on 01522 692681 Run by Dementia Support South Lincs Email: [email protected] Contact: Kate Marshall on 07867 635611 www.alzheimers.org.uk Email: [email protected] Lincoln Memory Support Café Crowland and District 55+ Carers Group Boultham Park House, Rookery Lane, Lincoln The Methodist Church, Reform Street, Crowland PE6 0AN Run by Order of St John’s Trust. Tel: 01522 68100 Contact: Margaret Taylor on 01733 210326 Lincoln Singing for the Brain Group Lunch group 11.00 - 3.00 Age UK, Park Street, Lincoln LN1 1UQ Run by Alzheimer’s Society Deepings Support Group Contact: Alzheimer’s Society Lincoln on 01522 692681 Deepings Community Centre Email: [email protected] Run by Dementia Support South Lincs www.alzheimers.org.uk Contact: Kate Marshall on 07867 635611 Lincoln Support Group Email: [email protected] Bracebridge Community Centre, Maple Street, ‘Me Time - Our Time’ Support Group Lincoln LN5 8QT . Run by Alzheimer’s Society Wishing Well , Dyke, Bourne Contact: Alzheimer’s Society Lincoln on 01522 692681 Run by Dementia Support South Lincs Email: [email protected] Contact: Kate Marshall on 07867 635611 www.alzheimers.org.uk Email: [email protected] Mablethorpe Singing for the Brain Gainsborough Memory Support Café Orchard House Care Centre, Grosvenor Road, Foxby Court, Middlefield Lane, Gainsborough Mablethorpe LN12 1EL Run by Order of St John’s Trust Contact: Linda West on 01507 472203 Tel: 01427 613376. Supported by an Admiral nurse Market Rasen Support Group Methodist Church, Chapel Street, Gainsborough Singing for the Brain Group Market Rasen, Lincoln LN8 3AQ Foxby Hill Care Centre, Foxby Hill, Gainsborough KN21 1PN Run by Alzheimer’s Society Run by Alzheimer’s Society Contact: Alzheimer’s Society Lincoln on 01522 692681 Contact: Belinda or Chris on 01427 611231 Email: [email protected] Gainsborough Support Group www.alzheimers.org.uk Gainsborough House, Parnell Street, Skegness Support Group Gainsborough DN21 2NB. Run by Alzheimer’s Society Methodist Church, Algitha Road, Skegness PE25 2AJ Contact: Alzheimer’s Society Lincoln on 01522 692681 Run by Alzheimer’s Society Email: [email protected] Contact: Alzheimer’s Society Lincoln on 01522 692681 www.alzheimers.org.uk Email: [email protected] www.alzheimers.org.uk Grantham Carer Support Group Greyfriars Community Centre, Union Street, Sleaford Support Group Grantham NG32 6LH. Run by Alzheimer’s Society The Source, Southgate, Sleaford NG34 7RY Contact: Alzheimer’s Society Lincoln on 01522 692681 Run by Alzheimer’s Society Email: [email protected] Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: [email protected] Grantham Drop-in Information Stand www.alzheimers.org.uk George Shopping Centre, High Street, Grantham NG31 6LH Run by Alzheimer’s Society Spilsby Memory Support Café Contact: Alzheimer’s Society Lincoln on 01522 692681 Eresby Hall, Spilsby. Run by Order of St John’s Trust Contact: Helena Shelton on 01790 752495 Holbeach Support Group Stamford Support Group Youth Centre, Boston Road, Holbeach Stamford Health Clinic, Ryhall Road, Stamford Tel: 07925 597589 Run by Dementia Support South Lincs Lincoln Memory Café Singing for the Brain Contact: Kate Marshall on 07867 635611 http://www.mychoicemycare.org.uk/i-need-help-with/disabilities-and-sensory-loss.aspx Age UK, Park Street, Lincoln LN1 1UQ Email: [email protected]

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Disabilities and sensory loss

If you have poor sight or hearing and are having information or advice, or pieces of minor equipment to difficulties with everyday living tasks such as preparing help you to manage in your home. meals, using a telephone or getting out and about then You may contact us to request an assessment of we may be able to provide a number of services to help your needs by calling 01522 782155 or by email to you. We will carry out an assessment of your needs and [email protected]. we will let you know if you are eligible for help such as

Specialist help for people with learning disabilities

The SILCS Sensory Impairment Service aims to create Sensory Impairment Lincolnshire County Service opportunities if you have sensory impairment needs, BID Services, 7 Checkpoint Court, to help build your confidence and self-esteem, develop Sadler Road, Lincoln LN6 3PW communication skills, promote independent living and T: 01522 848295 help you or the person you care for develop mobility skills. E: [email protected] http://www.silcs.org.uk

In 2014-15 we will be looking to produce a separate Learning Disability guide, which will be collaboratively produced to provide information for people with learning disability or difficulties. More information on how to find Learning Disability support can be found in the Useful Contacts section on page 51. Or for more information, you can contact our Customer Service Centre on 01522 782155.

Occupational therapy

Occupational therapists can help you lead a more Facilities Grant (DFG). productive, active, and independent life using a variety of An occupational therapist will talk you through any new methods, including the use of adaptive equipment. They equipment you may be given, as well as help you apply for can assess your home for hazards and point out things funding for major adaptations, if you need them. To start that contribute to falls. the ball rolling, contact us and explain your circumstances. Visiting you at home, an occupational therapist will be An assessment of your needs will determine whether an able to suggest adaptations that will improve your mobility. occupational therapist will be the best person to help and Perhaps handrails up stairs would be useful? Would a ramp what chargespj_care.pdf (if any) 1 you 17/07/2012 can expect. 12:52 up to your front door help if you are in a wheelchair? Alternatively, we can help you find equipment and advice to stay independent at home. You can use our C supported self assessment tool at www.my-choice- M lincolnshire.com/smartassist/lincolnshire. Y We also have Smart Care clinics which can offer you a CM friendly equipment assessment and advice service. For MY more information please contact the Customer Service CY Centre on 01522 782155. CMY Major alterations such as fitting a downstairs bathroomK or widening doorways could be paid for with a Disabled

http://www.mychoicemycare.org.uk/i-need-help-with/disabilities-and-sensory-loss.aspx

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 41 Keeping people safe

Safeguarding vulnerable adults

Safeguarding and protecting vulnerable adults from and is not addressed by the service’s management. This abuse or neglect has traditionally been seen as a major can be repeated incidents of neglect or poor standards role of those working in the social care sector. Now, of care that are being ignored. It may be that you are not more than ever given recent cases that have made treated with the dignity and respect that you deserve. national news, it is becoming an issue for everyone in society, not just for those people who have a professional Who might be causing the abuse? responsibility to safeguard. Anyone may be an abuser. It may be somebody you Far too many vulnerable adults suffer abuse, neglect and know well or it may be a stranger. It may be more than worse, often at the hands of relatives and carers, those one person. It might be a family member, a friend, a who you would least expect to treat them in that way. A neighbour, a paid or voluntary carer, a nurse, a social vulnerable adult is a person aged 18 years or over who worker, a GP, a visitor to your home, or somebody who may be unable to take care of themselves, or protect you don’t know. If you live in a residential setting or visit a themselves from harm or from being exploited. day centre, it may be another user of that service, a visitor, Some people are more vulnerable than others because or a carer. they are old and frail, or have a sensory impairment, a disability, a mental health problem, or have some form What is adult safeguarding? of illness. This means they may have difficulty in making Adult safeguarding refers to work aimed at preventing their wishes and feelings known and this may make them or stopping abuse and neglect of adults who need care vulnerable to abuse. It may also mean that they are not able and support, and who are more at risk of harm because of to make their own decisions or choices. A person may also those needs. be vulnerable because of a temporary illness or difficulty. Safeguarding adults takes place in communities through a number of different factors: What is adult abuse? • awareness raising and an absence of tolerance of abuse Abuse is when somebody or some people do or say • health and social care services and police responses that things to you or somebody else that makes you or them are of decent quality effective responses to allegations of feel threatened or frightened. It is mistreatment by harm somebody or some people that violates a person’s human • providing access to services needed, advocacy, justice and civil rights. and support using learning from safeguarding reviews to It may be neglecting a person’s needs, treating somebody improve services. disrespectfully or causing physical harm. It may be an • Policy and practice around safeguarding adults has isolated incident or it may be repeated incidents. It may be developed rapidly over the past12 years as society has that the abuse is deliberate or it may be unintentional and become more aware of abuse and neglect in institutions, due to ignorance or lack of training or understanding. It in people’s homes and in the community. may be that a person is at risk of abuse or being abused in several ways. Who is responsible for adult safeguarding? It can happen anywhere - in a care home or a care Adult safeguarding is everybody’s business. Any person home with nursing, a hospital, in the workplace, at a may recognise and report abuse or neglect, and everyone day centre or educational establishment, in supported can play a part in building communities where abuse housing or in the street. does not happen. Forms of abuse could be physical, sexual, psychological, All of the bodies responsible for adult safeguarding emotional or financial. It could also cover the issues of need to work effectively with each other, and with local neglect and institutional abuse – where the abuse affects Health and Wellbeing Boards, Children’s Safeguarding more than one person within an organisation or a service Boards, Community Safety Partnerships (set up by the http://www.mychoicemycare.org.uk/i-need-help-with/keeping-people-safe.aspx

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Keeping people safe continued

Safeguarding vulnerable adults continued

Home Office to create links between the police, the local is a crime, the police need to be involved to prevent council, and the fire, health and probation services), and other people from suffering as well. We will jointly help to Healthwatch, which represents the views of the public, support you. including service users and family carers. We will listen to your concerns and take them seriously. We will treat you with dignity and respect at What should you do if you suspect abuse or are all times. Our main aim will be to help you to live safely worried about abuse? whilst maintaining the maximum possible level of Doing nothing is not an option. Lincolnshire County independence, choice and control. Council operates a zero tolerance of all forms of abuse. All If the abuse is also a crime such as assault, racial adults should be able to live their lives free from fear and harassment, rape or theft you should involve the police to harm. prevent someone else from being abused. If the police are Your course of action will depend on the situation. involved we will work with them and with you to support If you or the person you are concerned about is in you. danger and immediate action is required you should ring If you are worried about contacting the police you can the emergency services on 999. contact us to talk things over first. If you or the person you are concerned about is not in immediate danger, you should ring our Customer Services When you suspect abuse in a residential care or Centre on 01522 782155. nursing home You will be able to speak to a sympathetic adviser who If your concern is about someone who is in a residential or will listen to your concerns and take them seriously. They nursing home, please refer them to us, via the Customer will offer support and direct your concerns to a specialist Services Centre, tel: 01522 782155. worker who will arrange to meet with you. If you have concerns about the standards or application You may have a relative, friend or independent advocate of regulations in a care home you should contact: present if you wish. Together you will discuss the issues and together you will agree a plan to keep you as safe and The Care Quality Commission independent as possible. You will be able to have a copy of Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA this plan. We will agree further contact as is needed. Telephone: 03000 616161 We may involve other agencies to help support you Email: [email protected] safely, but we will agree this together. Where the abuse

Lincoln

http://www.mychoicemycare.org.uk/i-need-help-with/keeping-people-safe.aspxhttp://www.mychoicemycare.org.uk/i-need-help-with/keeping-people-safe.aspx

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 43 Make your voice count There are many ways to get in touch if something is right The following section details the different ways you are or you feel unhappy and need further support and advice. able to do this.

Advocacy - Someone to speak on your behalf

Having someone to speak on your behalf is often known We also provide statutory advocacy roles in IMCA as advocacy. (Independent Mental Capacity Advocate), IMHA Advocacy means having someone who will express (Independent Mental Health Advocacy) and the DoL your views and wishes, secure your rights and represent (Deprivation of Liberty safeguards). your interests. It safeguards people who are vulnerable by Our advocacy team is well skilled in ensuring that the speaking up for them. It enables people with physical or advocacy process is meaningful for individuals who use learning disabilities, older people and those with mental the service. We use different techniques to ensure that our health needs to make informed choices and decisions service meets the needs of each individual we meet. We about their own health and social care. know that ‘one size fits all’ does not work for everybody Advocacy helps you to access information and and our advocates spend time with people developing services and to explore choices and options. Advocacy methods that suit them best. We also signpost people is completely independent from the organisations that to other organisations that are better placed to help provide social care services. Advocates act only according individuals with their enquiries if required. to the wishes of the person they are speaking for. They do The following contacts offer advocacy and support. not take their own view of what is best, or try to influence Contact them to find out how they could help support the person to make a different choice. Advocacy services you or someone you care for. in Lincolnshire are provided by Total Voice Advocacy, an organisation which is independent of the Council. Total Voice Tel: 01522 706597 or 01522 706580 Total Voice Advocacy services in Lincolnshire Email: [email protected] Advocacy can help raise the voices of people living in Web: http://www.totalvoicelincolnshire.org/ Lincolnshire by helping them express what it is they want nHS Complaints Advocacy Service and aspire to as members of their community, both locally POhWER provide a free, independent and confidential and wider. We currently provide: advocacy service to support people with their NHS complaint. • user involvement and participation; and POhWER • group advocacy and one to one advocacy to people Tel: 0300 456 2370 or who have complex needs, learning disabilities, physical Lincolnshire local rate: 0300 200 0084 disabilities, sensory impairments, mental health, older Email: [email protected] people and carers of people using services of health Web: http://www.pohwer.net and social care.

Lincolnshire nHS Patient Advice and Liaison Service (PALS)

This aims to provide a confidential on-the-spot service for health services. PALS can be contacted on: 0845 602 the population of Lincolnshire who use services provided 4384, or email: [email protected]. by Lincolnshire Community Health Services and NHS Lincolnshire. PALS is a service for patients, their families, carers and members of the public. PALS aims to offer advice and support, listen to concerns, suggestions or queries, help to sort out concerns or problems quickly, and provide information on local services. PALS also aims to use the patient experience to help shape and improve local

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Make your voice count continued

Making a complaint about care services

All organisations need to know how they are performing. need to do and how they will deal with your complaint. They are happy to receive your feedback on their service If you are concerned about the care that you, a friend or a whether they are compliments or complaints. Feel free to relative is receiving, it makes sense to speak to the manager tell them what you think and your comments can be used before you take any further action. The problem may be constructively to improve the service. resolved quite easily once they are made aware of it. If you do need to make a complaint you should feel However, if you need to make a formal complaint, able to complain about any aspect of your care that you should initially contact the registered owners of the affects your happiness or comfort. This could be about service. They have a duty to respond to any complaints the way you are treated by a staff member or the quality made. If your complaint is about a breach of regulations, of the food you are served. You can also make comments contact the Care Quality Commission on 03000 616161. and suggestions about possible improvements to your If we have arranged and funded your care, another surroundings and the services provided. option is to complain to your social worker, care manager Making a complaint should not be difficult for you. By or the Complaints Officer at the following address: law, every care home and social care service must have an efficient procedure for dealing with complaints. You should Lincolnshire County Council Corporate Feedback have no fear of raising an issue, nor suffer any detriment PO Box 841 to your care or support for doing so. Ask for a copy of the Lincoln LN1 1ZE service’s complaints procedure so that you know what you

HealthWatch Lincolnshire

Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch Lincolnshire For more information and for information about works to help local people get the best out of their local volunteering for Healthwatch Lincolnshire please health and social care services. Whether it’s improving contact them on 01522 705190 or via them today or helping to shape them for tomorrow. [email protected] Healthwatch Lincolnshire is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in the future. As the consumer champion for health and social care services in Lincolnshire, get in touch with Healthwatch and find out when the locality meetings are held, there is sure to be one close by. You can hear about what is going on locally and resolve issues in meetings where there is a health and social care presence. Healthwatch carry out visits in local services, ‘entering and viewing’ and they can feed back their views to the County Council, local Skegness Promenade commissioners and Healthwatch England.

Care home contracts for self-funding residents

If you are self-funding your care and have a contract with procedure for cancelling a contract and the administering your care provider, it is important to speak to solicitors of medication. with experience in this field. Any contract should explain: If you have any further queries with regard to care the cost of care, what services are included in the homes in Lincolnshire, please contact the Customer price and how often this is reviewed; what complaints Service Centre on 01522 782155. procedure is in place; what your rights are and the For further help and information, call this Directory’s obligations of the care provider under the contract; the independent helpline: 0800 389 2077.

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 45 Information, legal and financial issues

Self-funding advice

If you have capital or savings of more than £23,250 you you may make poor decisions about either the care you will have to pay for any care services you require but you organise or how you pay for it or both. are still entitled to an assessment of your needs by us. MyChoiceMyCare.org.uk features a financial If you have assets of less than £14,250 you may be calculator under the ‘Information, Legal and Financial entitled to assistance with your funding from us. Between Issues’ lozenge. This function will allow you to determine these two figures, a sliding scale operates whereby you exactly how much you may have to contribute towards must pay £1 per week for each £250 you have above the your care fees in the privacy of your own home. If you lower figure. are a friend, relative or carer this facility will also give Before you think about the likely costs of any care and you the opportunity to help someone calculate their support, it is important that you get information and liability towards paying for care before an assessment advice about the options open to you, both regarding the is conducted. You can find this link here: http:// type of services that might suit you, and whether your www.mychoicemycare.org.uk/i-need-help-with/ local council might contribute to the costs. If you don’t information,-legal-and-financial-issues.aspx What is a self-funder?

There are many options for help with funding your care. • you have been assessed as eligible for support but are If you are aware that you will need to fund your own moving to a care home and will not qualify for help care, there are a number of organisations which can offer with the fees because your income, savings or capital advice. These include independent or specialised financial assets exceed £23,250 (please note this capital limit advisors who can explain the options available to you. usually changes every April), or you are eligible for care If you are paying for the full cost of your support needs, and support at home but due to your level of capital/ you are known as a ‘self-funder’ which means: savings or income you have been assessed to pay the • you have chosen not to ask us for support; or full chargeable cost or the maximum charge, and you • you have been assessed but do not meet our eligibility have therefore decided to fund your care and support criteria; or yourself. Why do I need financial advice?

Whatever option you choose, you need to make sure you You may decide to apply to your local authority for an will have enough resources to cover the cost of your care assessment of your needs, which will determine the level going forward. If you do not have enough cover there of funding you may receive from your local authority and is a risk that you will be unable to fund your own care what you will have to contribute towards your care costs. needs for your lifetime or that you will have to move to The local authority will consider your previous investments a different care provider. This is not a situation anyone to make sure you haven’t invested as a way to deprive would wish to find themselves in, but can be avoided by yourself of capital assets or income, this will include careful planning and the obtaining of professional advice. previous investments you’ve made towards your care costs.

What options are available to me as a self-funder?

• You can still contact us and ask for an assessment of • You may find that you are entitled to support with the your needs; they can help you to identify your support costs or be entitled to benefits you are currently not and outcomes to help you plan for your support needs. receiving. • You can have a financial assessment even if you think • If you have to pay the full cost of your support, we can that we will not make a contribution to your support offer information, advice and guidance on support and needs. opportunities available to you.

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What options are available to me as a self-funder? continued

• We can offer information, advice and support to some rate of £53.00 per week for those needing care by day or people to help to try to regain your independent living night, and at the higher rate of £79.15 per week for those skills through the use of equipment and technology. needing care both during the day and night. Everyone can, and should, claim this benefit. Please note that • We can advise you on the cost of your support needs entitlement to this benefit does change upon admission and how much your support needs are likely to cost; to care so it is important that you contact the Attendance our advice could help you save money. Allowance unit with any change in circumstance to avoid • If you have a carer, your carer is entitled to a carer’s any overpayments in benefit being made. assessment. • We can offer information, advice and guidance on nHS community healthcare preventative services; we have a number of services You can receive community healthcare services in any within the community that can support your health setting, including your own home or in a care home. This and well being – see First Contact, Excellent Ageing. care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by • Reablement – you could be eligible to time limited therapists and specialist nurses or through organisations support especially after being in hospital, having a fall etc. such as Marie Curie or your local hospice. Again these It is important to make sure that you find out as much as services are free of charge. possible before making care funding decisions. Assuming you will be moving into care and you meet nHS-Funded nursing Care Contribution the eligibility criteria, you may be entitled to some of the Whether you are a temporary or permanent resident, if following financial assistance and support: you live in a care home that provides nursing care you will be entitled to a non-means-tested NHS Nursing Care Twelve-week property disregard Contribution (currently £109.79 per week for the standard If your former home is included in your financial rate) towards the cost of your nursing care. This is paid assessment but your other capital is less than £23,250, and directly to the home. your income is not enough to meet your care home fees, Access to NHS continuing healthcare funding is we will help with the cost during the first twelve weeks of through an assessment process to determine if you have permanent care provided we agree that care is needed. a prime health need as set out in the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Deferred Payment Agreements Care 2009 (revised). If you are eligible for this funding the After the twelve-week property disregard period, any NHS will fund the cost of your care in any setting where financial help from us will be charged against the value of your assessed needs can be met. This funding will cover your home and recovered once your house has been sold. the cost of your board and accommodation if you live in a A legal charge will be placed on your home, and there will care home. It is not means tested. However your eligibility be some legal and administrative costs incurred in the set to receive this funding will be reviewed by NHS staff on up of the agreement, it is important to seek independent a regular basis and may be withdrawn following a review legal and financial advice in these circumstances. Please and a period of notice. see the ‘Deferred Payment’ leaflet available from us for more information. Running out of money However, we may limit how much we will pay and it may If your capital is likely to reduce to £23,250, you must let affect your entitlement to pension credit if your property us know well in advance as we will step in and help with is not seen to be on the market and becomes treated as your care fees. We must conduct an assessment of your capital by the Department of Work and Pensions. situation and will make a contribution - described below. If the home you have chosen charges more than this, Attendance Allowance you must find someone to help pay the difference – a This is a non-means tested, non-taxable benefit from ‘top-up’ payment. Whoever does this, whether family or a the Department of Work and Pensions paid at the lower benevolent charity, they should realise that they may have

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 47 Information, legal and financial issuescontinued

What options are available to me as a self-funder? continued

>> to pay this for some time. Alternatively, you would is essential. There are a number of financial products have to find a cheaper home. and specialist companies who may be able to help. It is Understanding your rights before moving into care important to seek advice before committing yourself.

What will you have to pay for your care?

Do you have more than £23,250 in capital and demise within the scheme’s payment terms to avoid savings? interest charges. (Please see the Deferred Payments leaflet available from us for more information.) What is ‘capital’? The value of your home is included when assessing Whatever your circumstances capital unless: Remember: • Your partner or: • If your partner still lives at home, they will not be • A relative who is over 60 or disabled or: means-tested. If you both have a private pension you • A child under 16 who you or a former partner maintain can opt for only half to be considered when you are still lives there. assessed. • Your assessment will be made up of two elements, a nO ‘care’ part and a ‘financial’ one. We will contribute financially towards your care costs. • A nursing home will generally be more expensive than a residential home which only offers a personal care How much? service. To work out how much we will pay, you must arrange a Community Care Assessment. This will define your care Consider claiming: needs and how they will be best met and your financial • Income support situation. Whichever homes you consider must be able to • Pension Credit meet these needs. Your choice of care home will be limited to those Definitely claim: that accept our funding level. More expensive homes • Attendance Allowance, worth either £53.00 or £79.15 will expect you to arrange a third party to ‘top-up’ the per week depending on your care needs. difference. You are not allowed to do this yourself if your capital is below £23,250. Moving into a care home with nursing? If your capital is less than £14,250 and the home you • You will be eligible for the NHS Nursing Care choose charges fees that are within our funding rate, your Contribution – currently £109.79 per week. contribution will be assessed only on your income. With capital between £14,250 and £23,250 you will be Always seek advice: expected to contribute £1 per week for every £250 you • Independent help is available to guide you through have above £14,250. your financial options. There may be a number of solutions to retaining your capital whilst paying for care. YES Arrange for a Community Care Assessment with us to The figures mentioned here may change over the life of define your care needs. Whichever homes you consider this Directory. For current information, please contact us must be able to meet your assessed care needs. on 01522 782155. If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first Respite & short stays: twelve weeks. After this time, any money from us will be If your stay is not expected to last for more than 56 days regarded as a loan under the Deferred Payment scheme then there is a fixed flat weekly charge depending on your and will need to be repaid once the scheme is terminated age and financial situation. See My Choice My Care for usually by way of the property being sold or the resident’s more details.

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What will you have to pay for your care? continued

Lincolnshire County Council’s contribution to with nursing. The rates shown will be reviewed in April care costs 2014 and include an individual’s assessed contribution as Lincolnshire County Council will pay the following rates well as the Council’s contribution. if they are supporting you in a care home or care home

THe neW expeCTed rATes Are As foLLoWs: Category of care new placements (£) Category of care new placements (£) - per week - per week

Older People Residential 398 Mental Health Nursing 426 Older People High Dependency 439 Learning Disability Residential/Nursing 465 Older People Nursing 426 Physical Disability Residential/Nursing 512 Mental Health Residential 414

Third party payments

If the care home you eventually choose costs more than the It is important that whoever agrees to do this for you is rate we usually pay for a person with your needs, someone made aware that the amount could increase in the future will have to make up the difference. This extra payment is and they must be confident any increases will be met. often referred to as a ‘top-up’ or ‘third party top-up’. Should payments stop for any reason, you should seek Except in limited circumstances, the law states that you help and advice from us immediately. are not allowed to make this additional payment yourself. As the financing of care is a complex area, you are The responsibility for this often falls to a member of your advised to contact us to ask for specific advice and family or a benevolent sponsor such as a charity. Once individual guidance. this person or organisation has been confirmed, they For further help information and help, call this must sign an agreement formalising the arrangement. Directory’s independent helpline: 0800 389 2077.

How solicitors can help

A solicitor can give you impartial advice about wills, a LPA is always advisable, providing you have somebody making gifts, estate planning and Powers of Attorney. sufficiently trustworthy to appoint as your attorney. Some can also offer guidance on immediate and long- An ‘advance directive’ allows you to communicate your term care plans, ensuring (if applicable) the NHS has made wishes in respect of future medical treatment but it is not the correct contribution to your fees. legally binding. You may instead wish to make a living Lasting Powers of Attorney (LPA) allow you to appoint will, properly known as an ‘advance decision’ setting out someone you trust to make decisions about your personal treatment that you do not want to receive in specified welfare, including healthcare and consent to medical circumstances, which would legally have to be followed, treatment, and/or your property and financial affairs. A LPA even if you die as a result. is only valid once registered with the Office of the Public Any proposed gift out of your estate needs careful Guardian. It allows for a person of your choice to make consideration of the benefits, risks and implications, decisions on your behalf at a time when you may be unable. particularly on any future liability for care costs or tax The Court of Protection can issue Orders directing the liability. management of a person’s property and financial affairs if Long-term care: whether you remain in your own home they are incapable of managing their own affairs should or move into sheltered or residential care, you may qualify they not have a LPA. The Court procedure is presently for financial assistance in the form of social care and NHS- very slow and the fees are quite expensive so preparing funded care and welfare benefits.

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How solicitors can help continued

If you don’t have your own solicitor, ask family or friends specialises in this area of the law. for their recommendations. Contact several firms, explain Solicitors for the Elderly (SFE) are a national association your situation and ask for an estimate of cost and an committed to providing and promoting high-quality idea of time scales involved. Many firms will make home legal services for older people. Tel: 0870 067 0282 visits if necessary and will adapt their communications Web: www.solicitorsfortheelderly.com to meet your needs. It’s important to find a solicitor who

Inspection and registration of care services

The Care Quality Commission registers, inspects and Each service’s report can be seen on the Care Quality reviews all adult social care and healthcare services in Commission website: www.cqc.org.uk England in the public, private and voluntary sectors. This The focus of an inspection is on the standards of care includes care homes, care homes with nursing, home care that people who use the service receive and whether agencies and NHS services, amongst others. they are happy with their care. Virtually all inspections are Since October 2010, all care providers have been unannounced. registered under a new system, introduced by the Health When considering a care service, it’s always a good idea and Social Care Act 2008, which will bring adult social care, to check their report on the Care Quality Commission independent healthcare and the NHS under a single set of website: www.cqc.org.uk essential standards of quality and safety for the first time. The Care Quality Commission will hold and publish up For any enquiries or to register a concern or a complaint, to date information about the compliance of health and contact the Care Quality Commission by telephone: social care providers with essential standards of quality 03000 616161 or by email: [email protected] and safely. The Care Quality Commission Following an inspection, each care home and home Citygate, Gallowgate, care agency is given a report of how it rates against Newcastle upon Tyne NE1 4PA national essential standards of quality and safety.

Lincolnshire Care Association (LinCA)

A Quality of Life and a Standard of Living they represent the Association’s members at a variety of Lincolnshire is one of the largest Counties in the UK. meetings with colleagues from within the health, adult care The historic City of Lincoln is home to one of the most and housing sectors to consider issues such as workforce stunning Cathedrals in the country that overlooks a rural development, emergency planning, safeguarding, service landscape. The rolling hills of the Wolds and the popular design, contracting and assessment of quality. market towns both inland and along the coast are reasons Benefits of membership includes: cost effective why people look to retire to this beautiful County. membership fee; representation with Local Authorities As approximately 23% of Lincolnshire’s population and the NHS; access to information through a new are older people, and this figure is rising, there are website; cost efficiencies through group purchasing; understandably a large number of care providers who training, communications and networking, and the respond to a wide range of care and support needs. opportunity to share good practice so that together we Lincolnshire Care Association (LinCA) is a limited can strive towards ensuring that the most vulnerable company by guarantee representing the interests of care within our society have access to a good quality of life providers from within the independent and voluntary and standard of living. sector in Lincolnshire. For further information regarding Lincolnshire Care LinCA is managed by a voluntary Board of Directors Association, its members and the benefits of membership appointed by its members. Each Director represents an visit www.lincolnshirecare.org.uk or contact the alternative provision of care across the County. Together Administrator, Sarah Burgess on Lincoln 01522 514444.

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Lincolnshire County Council free guide

The Good Life Guide The wide variety of topics covered in the handbook The Good Life Guide has been developed to provide aim to help you stay secure and healthy throughout your important information and advice to people of retirement. The guide gives handy tips on a range of retirement age and over in Lincolnshire. The guide has topics including how to make your home safer and crime been developed through partnership working between prevention. ourselves, NHS Lincolnshire, Lincolnshire Police and Age There is also general health advice ranging from UK (previously called Age Concern). information about healthy eating and suitable exercises to The first edition of the guide was published in late 2008 hints and tips for avoiding falls. with the second edition published in January 2010. The To obtain your free copy of the Good Life Guide please Good Life Guide is funded by the Health & Well-being Fund. phone 01522 782172. U s e f u l c on tac ts

Useful local contacts

Age Care Advice Age UK Lindsey Carers Connect Tel: 07772 992732 The Old School House, Manor House Provide face to face carers Email: [email protected] Street, Horncastle LN9 5HF assessments along with emotional www.agecareadvice.co.uk Tel: 01507 524242 and practical support. We also Email: [email protected] support carers groups across the Adult Social Care county to promote mutual support, Customer Service Centre Age UK Spalding District social contact and access to services. Tel: 01522 782155 John van Geest Day Centre, The range and type of support we 1 The Meadows, Adults Supporting Adults can offer will be unique to each carer. Park Road, Spalding PE11 1XR Is a charitable organisation offering a 23 Sixfield Close, Lincoln Tel: 01775 720305 Email: range of community based services, LN6 0EJ [email protected] including day time provision, respite Tel: 01522 812830 and extended stay visits to learn new Alzheimer’s Society Lincolnshire Email: [email protected] skills. For more information please 15 Sixfield Close, Lincoln, Lincolnshire Carers Team at the CSC contact LN6 0EJ. The Carers Team is made up of a Tel: 01529 416270 Tel: 01522 692681 range of dedicated support workers Email: [email protected] Fax: 01522 697896 who will endeavour to help and Age UK Boston & South Holland Email: [email protected] support you through the challenges County Hall, Market Place, Boston www.alzheimers.org.uk you face as a carer. PE21 6DY British Red Cross Witham Park House, Waterside South, Tel: 01205 364161 The British Red Cross provides a Lincoln LN5 7JN Email: [email protected] wide range of services throughout Tel: 01522 782224 Email: [email protected] Age UK Kesteven Lincolnshire including: Council Offices, Eastgate, Sleaford • First aid courses Crossroads - Caring For Carers - NG34 7EB • Dial a wheelchair South Humber Ltd Tel: 01529 302843 • Mobility Aids 18 Hainton Avenue, Grimsby DN32 9BB Email: [email protected] • Support at Home Tel: 01472 345842 • Hand, arm and shoulder massage Email: crossroads@southhumber. Age UK Lincoln fsnet.co.uk The Day Centre, 23 Sixfield Close, Unity House, 22 Tollemache Road Lincoln LN16 0EJ South, Spittlegate Level, Grantham, Deaf Lincs Tel: 01522 696000 Lincs NG31 7UH Annex A, County Offices, Eastgate, Email: [email protected] Tel: 0845 054 7171 Sleaford, Lincs NG34 7EB www.ageuk.org.uk/lincoln www.redcross.org.uk Tel: 01522 554932

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Useful local contacts continued

Disability Lincs Business Park, Gainsborough, people. NDCS is an organization of Ancaster Day Centre, Boundary Street, Lincolnshire DN21 1DY families, parents and carers, providing Lincoln LN5 8NJ Tel: 0845 450 9115 emotional and practical support Tel: 01522 870602 Email: [email protected] through our Freephone Helpline, our Email: [email protected] http://lincshia.org network of trained support workers. Headway Lincolnshire Lincolnshire Integrated Community Head Office Address: 15 Dufferin Headway is the UK’s leading brain Equipment Service (ICES) Street, London EC1Y 8UR injury charity. Tel: 0845 121 2031 Email: [email protected] Helpline: 07702 602386 Tel: 07784 223412 / 07908984768 Macmillan Information helpline: 0808 8002244 www.ndcs.org.uk Mon-Fri 9.00am - 5.00pm Macmillan improves the lives of people affected by cancer locally. We PALS (Lincolnshire Patient & Advice ICES provide practical, medical, emotional Liaison Service) Orchard House, Orchard Street, and financial support and push for Oak House, Witham Park, Lincoln LN1 1ES better cancer care. Cancer affects us Waterside South, Lincoln LN5 7FB Tel: 01522 553959 / 01522 554175 all. We can all help. Tel: 0845 602 4384 or Email: wendy.ramsey@lincolnshire. email: [email protected] gov.uk Macmillan Cancer Information & Support Penderels Lincolnshire Integrated Learning Disability Team Lincoln County Hospital, Greetwell Aims to assist people with all aspects Brumby Resource Centre, East Road LN2 5QY of independent living. Common Lane, Scunthorpe| Tel: 01522 573799 Haverholme Priory Offices, DN16 1QQ Haverholme Park, Haverholme Tel: 01724 298222 Mencap Ewerby, Sleaford NG34 9PF Grantham Office Tel: 0845 6060331 Fax: 01522 529 888 Lincoln and Lindsay Blind Society The Cree Centre, Aire Road, Grantham, Email: lincolnshire@penderelstrust. Bradbury House, Ramsgate, Louth Lincs NG31 7QP. Tel: 01467 566050 org.uk LN11 0NB. Email: annette.tweedie@ Tel: 01507 605604 granthammencap.co.uk Rethink Email: [email protected] Skegness CMHT, 17 Lumley Avenue, Lincoln Office Skegness PE25 2AP Tel: 01754 610509 (LAPD) Lincolnshire Association of Community Centre, Croft Street, Email: [email protected] People with Disabilities Lincoln LN2 5AX. Tel: 01522 536765 Samaritans LAPD was formed in 1994, by a Email: [email protected] group of disabled people in order 17 Hungate, Lincoln LN1 1ES to encourage, support and assist MS Society Tel: 08457 909090 disabled people to make changes, Freephone helpline for the National Email: [email protected] both in their personal lives and in MS Society. They can provide details for www.samaritans.org their communities that enable them Lincolnshire MS Societies. (SILCS) Sensory Impairment to live their lives to the full. Tel: 0808 800 8000 Lincolnshire County Service Boundary Street, Lincoln, Boston & South Holland Branch The service aims to create Lincolnshire LN5 8PF Tel: 01205 724550 opportunities for adults and children Email: [email protected] Email: [email protected] with sensory impairment needs, to Tel: 01522 530301 build confidence and self-esteem, north Hykeham develop communication skills, www.lapd.uk.com Tel: 01522 838220 promote independent living and Boston Office Email: [email protected] develop mobility skills. Tel: 01205 351189 national Deaf Children’s Society BID Services, 7 Checkpoint Court, Email: [email protected] (Lincoln) Sadler Road, Lincoln LN6 3PW LHIA (Lincolnshire Home The National Deaf Children’s Society Tel: 01522 848 295 Improvement Agency) (NDCS) is the leading charity Minicom: 0121 2466101 Customer Relations, Mercury House, dedicated to creating a world without Email: [email protected] Willoughton Drive, Foxby Lane barriers for deaf children and young www.silcs.org.uk/

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued

Useful local and national contacts continued

South Lincolnshire Blind Society Counsel and Care Macmillan Elmer House, Finkin Street, Grantham, Advice and help for older people. We provide practical, medical and Lincolnshire NG31 5QZ Tel: 0845 300 7585 financial support and push for better Tel: 01476 592775 www.counselandcare.org.uk cancer care. We are Macmillan Cancer Email: [email protected] Support. Dementia UK St. Barnabas Hospices Dementia UK is a national charity, 89 Albert Embankment, St Barnabas provides specialist committed to improving quality of life London SE1 7UQ palliative and end of life care so that for all people affected by dementia. Tel: 020 7840 7840 (Head Office) everyone can access and receive the We provide mental health nurses Tel: 0808 8080000 (Advice Line) support they need to live well and specialising in dementia care, called www.macmillan.org.uk ease the process of dying. Admiral Nurses. Mencap National Helpline Get in touch... 6 Camden High Street, London NW1 0JH 123 Golden Lane, London EC1Y 0RT For enquiries about supporting St Tel: 020 7874 7200 Tel: 020 7454 0454 Barnabas Hospice, or for information Email: [email protected] Email: [email protected] on our care services, please call... www.dementiauk.org Tel: 01522 511566 or email MS Society [email protected] Elderly Accommodation Counsel The MS Society is the UK’s leading MS Total Voice Advocacy Help older people make informed charity. Since 1953, we’ve been providing 5 Saxilby Enterprise, Skellingthorpe choices about meeting their housing information and support, funding Road, Saxilby, Lincoln LN1 2LR and care needs. research and fighting for change. Free advice line: 0800 377 7070 Tel: 01522 706580 MS National Centre (MSNC), 372 www.housingcare.org Email: [email protected] Edgware Road, London NW2 6ND FirstStop Advice Tel: 020 8438 0700 Action on Elder Abuse (AEA) Advice and information on all aspects Email: [email protected] Works to protect, and prevent the of care, accommodation, housing, www.mssociety.org.uk abuse of, vulnerable older adults. finance and rights for older people. Helpline: 0808 808 8141 National Association for Providers of Finance Advice Line: 0800 310 2011 www.elderabuse.org.uk Activities for Older People (NAPA) www.firststopadvice.org.uk Promotes the importance of activities Age UK (the new, combined, Age Friends of the Elderly for older persons. Concern and Help the Aged) A charity that supports older people Tel: 0207 078 9375 National helpline: 0800 169 8787 who have a range of practical needs. www.napa-activities.co.uk www.ageuk.org.uk Tel: 0207 730 8263 www.fote.org.uk Association of Charity Officers Parkinsons Society A national umbrella body for IndependentAge Parkinson’s UK, 215 Vauxhall Bridge benevolent charities. Pledges to tackle social isolation Road, London SW1V 1EJ Tel: 01707 651777 by getting older people online and Tel: 0844 225 3620 www.aco.uk.net supporting them in their homes. Email: [email protected] Tel: 0207 605 4200 Registered Nursing Home British Institute of Learning www.independentage.org.uk Difficulties (BILD) Association (RNHA) Committed to improving the quality of Action for the Blind Campaigns for high standards in life for people with a learning disability. Action for Blind People is a national nursing home care. Tel: 01562 723 010 charity with local reach, providing Tel: 0121 451 1088 www.bild.org.uk practical help and support to blind and www.rnha.co.uk partially sighted people of all ages. We Carers UK Relatives and Residents listen, we understand, we act. The voice of carers. Association, The Helpline Number: 0808 8087777 53 Sandgate Street, London SE15 1LE Exists for older people needing, or (Open Wednesday and Thursday from Email: [email protected] living in, residential care and the 10-12 and 2-4) Tel: 0303 123 9999 families and friends left behind. www.carersuk.org www.actionforblindpeople.org.uk Advice line: 0207 359 8136

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 53 FRAMPTON HOUSE Residential Care Home • Grade II listed Building • 27 Bedrooms Frampton House, • Specialised in Dementia care West End Road, • Respite and Convalescent care • Beautifully Manicured Gardens Frampton, • Elegant dining room Boston, • Dedicated kitchen, preparing nutritious PE20 1BT meals using local produce • Pretty Summerhouse on grounds Tel: 01205 724 216 • Private & DSS clients welcome Web: www.framptonhouse.co.uk

Ralphland Care Home Where quality of life counts Ralphs Lane, Frampton, Nr Boston, Lincolnshire PE20 1QU White Gables Care home (Boston) • Set in open fields with a continually changing picturesque agricultural landscape. White Gables is situated in the heart of the small • A purpose built, 34 bedded residential, Respite and Day Care home for older people. but busy village of Kirton, which boasts a range of • Dedicated private wing within the home, which has its own en-suite bathrooms. amenities including a church, shops, a post office, • Encouragement to personalise their room to create a “home from home” atmosphere. a bank and a library, all of which can be found • Catering for all dietary requirements, with well-balanced home cooked meals. within easy reach of the home. • Regular visits from a chiropodist, in-house hairdressing salon, regular church services. 21 Willington Road, Kirton, Boston PE20 1EP • Monthly entertainment and daily activities run by our activities coordinator. Tel: 01205 723874 • Residents enjoy outings to local attractions and families are welcome to join us. Email: [email protected] Members Web: www.whitegablesboston.co.uk of The RNHA Telephone: 01205 722332 • www.bostoncarehome.co.uk

Wyberton West Road, Boston, Lincolnshire PE21 7JU Meadows Edge Tel: 01205 353 271 • Fax: 01205 316 658 care home with nursing Email: [email protected]

We all aim to give each resident the At Meadows Edge Care Home, our dedicated, fully trained best possible caring environment staff recognise the importance of privacy and independence. We and meet all relevant medical are a friendly, professional, residential care home specialising in care of the needs, particularly for those with all elderly, and also all forms of dementia. forms of dementia. www.meadows-edge.co.uk

• Long or short stay • Non smoking • Residents can bring their own furniture • Respite and holiday care • Residents’ garden • Residents can retain their own GP • 32 single rooms & 4 shared rooms • TV and phone point in all rooms • Lift & Wheelchair access

Boston church

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Service category information is obtained from CQC and historic information recorded by the Council. These Boston categories change regularly and you should contact the provider for current information on care they provide.

Boston care homes Advertisers are highlighted

AShridge rALphLAnd CAre home 14 Tower Road, Boston PE21 9AD Ralphs Lane, Frampton West, Nr Boston PE20 1QU Tel: 01205 366922 OP LDA YA Tel: 01205 722332 Advert page 54 OP D PD MH YA FrAmpton hoUSe reSidentiAL CAre home SkirBeCk CoUrt l West End Road, Frampton, Boston PE20 1BT 55a Spilsby Road, Boston PE21 9NU Tel: 01205 724216 Advert page 54 OP D Tel: 01205 361444 Advert inside Front Cover OP FrAnkLin’S Lodge VAUxhALL CoUrt CAre home 120-122 High Street, Boston PE21 8TH Vauxhall House, Frieston Road, Boston PE21 0JW Tel: 01205 311925 MH Tel: 01205 354911 OP D MH gArdenS reSidentiAL home, the l weStFieLd CAre home 88 Sleaford Road, Boston PE21 8EY 34 Sleaford Road, Boston PE21 8EU Tel: 01205 359797 OP D Tel: 01205 365835 OP D mAnor gAte CAre home wiLLoUghBy grAnge CAre home 190 Causeway, Boston, Wyberton PE21 7BS Willoughby Road, Boston PE21 9EG Tel: 01205 366260 OP D Tel: 01205 357836 Advert page 32 OP D minStreLS reSidentiAL home, the woodLAndS CoUrt CAre home l Main Road, Wrangle, Boston PE22 9AJ Boston Road, Kirton, Boston PE20 1DS Tel: 01205 870910 OP D Tel: 01205 723355 OP D oLd reCtory, the Main Road, Stickney, Nr. Boston PE22 8AY Tel: 01205 480885 OP D PD

Boston care homes with nursing Advertisers are highlighted eLmwood hoUSe nUrSing home St John’S nUrSing home 88 Sleaford Road, Boston PE21 8EY White House Lane, Boston PE21 0BE Tel: 01205 369235 OP PD Tel: 01205 366059 OP D georgiAnS (BoSton) Ltd, the l white gABLeS CAre home l 50 Wide Bargate, Boston PE21 6RY 21 Willington Road, Kirton, Boston PE20 1EP Tel: 01205 364111 OP D PD MH SI Tel: 01205 723874 Advert page 54 D hUnterS Creek CAre home wiLLoUghBy grAnge CAre home 130 London Road, Boston PE21 7HB Willoughby Road, Boston PE21 9EG Tel: 01205 358034 Advert inside Back Cover OP D PD YA Tel: 01205 357836 Advert page 32 OP D meAdowS edge woodLAndS CoUrt CAre home l Wyberton West Road, Wyberton, Boston PE21 7JU Boston Road, Kirton, Boston PE20 1DS Tel: 01205 353271 Advert page 54 OP D Tel: 01205 723355 OP D rALphLAnd CAre home Ralphs Lane, Frampton West, Nr Boston PE20 1QU Tel: 01205 722332 Advert page 54 OP D PD LDA MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 55 FFER S L O PE IA C C IA E L P HOLLY TREE LODGE CARE HOME RESPITE O HOLLY TREE LODGE CARE HOME S

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3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR E Stay for a day

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The home is a former Vicarage, situated within the heart of Thethe home picturesque is a former village Vicarage, of Scotton, situated within within easy the access heart to of local theamenities picturesque and villagebus route. of Scotton, It is located within close easy to access the historic to local amenitiestown of Gainsboroughand bus route. as It wellis located as the close industrial to the garden historic town townof Scunthorpe. of Gainsborough It is a astwo well storey as the detached industrial property garden that town stands ofwithin Scunthorpe. its own It gardens is a two and storey has detachedviews of propertythe countryside. that stands The withinhome its is ownable togardens offer packagesand has views ranging of thefrom countryside. one day respite The hometo long is able term to care offer and packages continuing ranging care. from The onetypes day of respite care we toprovide long term are care nursing, and continuingresidential care.and dementia The types care. of care We wealso provideaim to arebe ablenursing, to meet residential the needs and of dementia people who care. have We a also aimphysical to be abledisability to meet and the those needs with of peopleintermediate who have care aneeds. physicalPlease dodisability not hesitate and those to call with and intermediate discuss your care requirements. needs. Please do not hesitate to call and discuss your requirements.

The home is furnished to a high standard, to create a Thecomfortable home is furnished and homely to a atmosphere high standard, that to offers create a asafe and comfortablesecure environment. and homely The atmosphere accommodation that offers is spacious a safe and (the home securelends environment.itself to distinct The areas) accommodation and the furniture is spacious appropriate. (the home The lendsliving itself area to has distinct been areas)adapted and to thereduce furniture the risks appropriate. associated The with livingthe client area hasgroup. been adapted to reduce the risks associated with theThe client care group. provided is focused on supporting people according to Thetheir care needs provided to enable is focused them to on achieve supporting their peoplepotential according and live to a theirfulfilling needs life.to enable them to achieve their potential and live a fulfilling life.

There is a large garden which has within it a number of smaller Thereareas is to a allowlarge gardengroup activities, which has for within example it a numberbarbeques of smalleror areasone-to-one to allow support. group activities, for example barbeques or one-to-one support. A new sun lounge with patio area have just been completed. A new sun lounge with patio area have just been completed.

The approach within the home ensures that the person is cared Thefor approach in an individualised within the homeway, promotingensures that freedom the person of choice. is cared for in an individualised way, promoting freedom of choice. All people within the home have comprehensive support plans Allthat people are person-centered within the home to have meet comprehensive their individual support needs and plans thatinclude are person-centered individual choices to meet and theirsocial individual inclusion. needs The supportand includeplans areindividual regularly choices reviewed and bysocial the managementinclusion. The team support and plansstaff. are This regularly ensures reviewed that the byperson’s the management wants and wishesteam and are staff.taken This into ensures account that within the person’sthe daily wantsroutine. and wishes are taken into account within the daily routine.

The home is committed to ongoing training and aims to develop an experienced, well balanced Theteam, home dedicated is committed to a high to ongoingquality of training care. and aims to develop an experienced, well balanced team, dedicated to a high quality of care. FFER gainsborough S L O PE IA C C IA E L P HOLLY TREE LODGE CARE HOME RESPITE O HOLLY TREE LODGE CARE HOME S

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3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR E Stay for a day

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The home is a former Vicarage, situated within the heart of FoxBy CoUrt l owLS BArn Thethe home picturesque is a former village Vicarage, of Scotton, situated within within easy the access heart to of local Middlefield Lane, Gainsborough DN21 1QR 47-49 High Street, Marton, the picturesque village of Scotton, within easy access to local amenities and bus route. It is located close to the historic Tel: 01427 613376 Advert inside Front Cover OP Gainsborough DN21 5AL amenities and bus route. It is located close to the historic town of Gainsborough as well as the industrial garden town Tel: 01427 718842 OP D LDA MH townof Scunthorpe. of Gainsborough It is a astwo well storey as the detached industrial property garden that town stands groSVenor hoUSe CAre home l ofwithin Scunthorpe. its own It gardens is a two and storey has detachedviews of propertythe countryside. that stands The 19 Back Street, East Stockwith, redCote reSidentiAL home withinhome its is ownable togardens offer packagesand has views ranging of thefrom countryside. one day respite The Gainsborough DN21 3DL 23 Gainsborough Road, Lea, home is able to offer packages ranging from one day respite to long term care and continuing care. The types of care we Tel: 01427 616950 OP D PD YA Gainsborough DN21 5HR to long term care and continuing care. The types of care we provide are nursing, residential and dementia care. We also Tel: 01427 615700 OP provideaim to arebe ablenursing, to meet residential the needs and of dementia people who care. have We a also kingSwAy CLAyton hoUSe aimphysical to be abledisability to meet and the those needs with of peopleintermediate who have care aneeds. reSidentiAL CAre home l St oggS physicalPlease dodisability not hesitate and those to call with and intermediate discuss your care requirements. needs. 9-11 Lea Road, Gainsborough DN21 1LW 14 Front Street, Morton, Gainsborough DN21 3AA Please do not hesitate to call and discuss your requirements. Tel: 01427 613730 OP LDA Tel: 01427 617173 MH YA AD

l The home is furnished to a high standard, to create a mAnor reSidentiAL home, the tigh BrUAdAir Thecomfortable home is furnished and homely to a atmosphere high standard, that to offers create a asafe and The Green, Scotter, Gainsborough DN21 3UD Summer Hill, Gainsborough DN21 1HQ comfortablesecure environment. and homely The atmosphere accommodation that offers is spacious a safe and (the home Tel: 01724 764884 OP MH Tel: 01427 611541 LDA YA securelends environment.itself to distinct The areas) accommodation and the furniture is spacious appropriate. (the home The north wArren hoUSe l wiSpington hoUSe l lendsliving itself area to has distinct been areas)adapted and to thereduce furniture the risks appropriate. associated The with livingthe client area hasgroup. been adapted to reduce the risks associated with North Warren Road, Gainsborough DN21 2TU 41 Mill Lane, Saxilby, Lincoln LN1 2QD theThe client care group. provided is focused on supporting people according to Tel: 01427 612171 OP Tel: 01522 703012 OP D PD SI Thetheir care needs provided to enable is focused them to on achieve supporting their peoplepotential according and live to a theirfulfilling needs life.to enable them to achieve their potential and live a fulfilling life. ThE • Warm, friendly environment

oLd REcToRy • independence and dignity maintained RESidENTiaL caRE homE • Freshly prepared meals with dietary There is a large garden which has within it a number of smaller needs catered for Thereareas is to a allowlarge gardengroup activities, which has for within example it a numberbarbeques of smalleror • Entertainment and activities provided areas to allow group activities, for example barbeques or Sturton Road, Saxilby, Lincoln LN1 2PG one-to-one support. • Visitors welcome at any time one-to-one support. Tel: 01522 702346 • Short breaks, day care and respite care offered Fax: 01522 702346

A new sun lounge with patio area have just been completed. • committed staff team providing Email: [email protected] A new sun lounge with patio area have just been completed. a high quality of care www.oldrectorycare.co.uk

The approach within the home ensures that the person is cared Thefor approach in an individualised within the homeway, promotingensures that freedom the person of choice. is cared for in an individualised way, promoting freedom of choice. All people within the home have comprehensive support plans Looking for care or support? All people within the home have comprehensive support plans that are person-centered to meet their individual needs and For independent, impartial information on your care options, thatinclude are person-centered individual choices to meet and theirsocial individual inclusion. needs The supportand call this Directory’s helpline on freephone 0800 389 2077 includeplans areindividual regularly choices reviewed and bysocial the managementinclusion. The team support and plans are regularly reviewed by the management team and We can generate a personalised report with details of care homes or housing staff. This ensures that the person’s wants and wishes are with care schemes that meet your needs and send you additional information Publications staff.taken This into ensures account that within the person’sthe daily wantsroutine. and wishes are on choosing and funding care too. taken into account within the daily routine.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism The home is committed to ongoing training and aims to develop an experienced, well balanced User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Theteam, home dedicated is committed to a high to ongoingquality of training care. and aims to develop an experienced, well balanced team, dedicated to a high quality of care. l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 57 LAUGHTON CROFT CARE HOME WITH NURSING Scotter Common, nr Gainsborough, Laughton has recently undergone a full refurbishment! Offers permanent and respite care in a wonderful environment, a lovely place to rest and recover. We provide residential, nursing and EMI care. Situated in peaceful and beautiful woodland just outside the village of Scotter, midway between Scunthorpe and Gainsborough, Laughton offers high quality care from a well trained and dedicated team of nurses and carers. We offer short term placements as well as permanent care. Laughton Croft offers high standard ensuite bedrooms which are spacious and well presented and now fully refurbished. Dining and lounge facilities offer lovely open views across lawns and woods. Assisted bedrooms and walk-in showers are also available. Hairdressing, chiropody, trips out and lots of other activities are offered to be enjoyed by all residents. We hope to see you soon so that we can work together to improve your life.

CONTACT KERRIE MCOMIE, MANAGER ON 01724 762678 to discuss your needs and how we can help www.croftcarehomes.co.uk

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care gainsborough care homes with nursing Advertisers are highlighted

BLenheim CAre Centre l howSon CAre Centre l , Gainsborough DN21 5TJ Marton Road, Willingham-by-Stow, Tel: 01427 668175 OP PD YA Gainsborough DN21 5JU Tel: 01427 788283 OP D LDA MH YA BLyton CoUrt 3 Laughton Road, Blyton, Gainsborough DN21 3LG LAUghton CroFt CAre home with nUrSing l AUGHTON ROFT Tel: 01427 628791 PD MH YA Gainsborough Road, Scotter Common, L C Gainsborough DN21 3JF

Cheyne hoUSe CAre home l Tel: 01724 762678 Advert page 58 OP D PD MH SI YA AD Main Street, North Carlton, Lincoln LN1 2RR CARE HOME WITH NURSING Tel: 01522 730078 Advert below and page 64 OP D mAnor nUrSing home, the l Dog & Duck Lane, Morton, droVerS CALL Scotter Common, nr Gainsborough, North Lincolnshire Gainsborough DN21 3BB 186 Lea Road, Gainsborough DN21 1AN Tel: 01427 612796 OP D MH Laughton has recently undergone a full refurbishment! Tel: 01427 678300 OP D PD middLeFieLd hoUSe nUrSing home eLiot hoUSe Offers permanent and respite care in a wonderful environment, a lovely place to rest and recover. Middlefield Lane, Gainsborough DN21 1TY Crooked Billet Street, Morton, We provide residential, nursing and EMI care. Tel: 01427 615577 LDA YA Gainsborough DN21 3AH Situated in peaceful and beautiful woodland just outside the village of Scotter, midway between Tel: 01427 617545 OP D PD MH Scunthorpe and Gainsborough, Laughton offers high quality care from a well trained and dedicated team of nurses and carers. Ferndene CAre home Parksprings Road, Gainsborough DN21 1NR We offer short term placements as well as permanent care. Tel: 01427 810700 OP D Laughton Croft offers high standard ensuite bedrooms which are spacious and well presented FoxBy hiLL CAre home l and now fully refurbished. Dining and lounge facilities offer lovely open views across lawns Foxby Hill, Gainsborough DN21 1PN and woods. Assisted bedrooms and walk-in showers are also available. Tel: 01427 611231 OP D PD YA Hairdressing, chiropody, trips out and lots of other activities are offered to be enjoyed by all residents. gABLeS mAnor Ingleby, Saxilby, Lincoln LN1 2PQ We hope to see you soon so that we can work Tel: 01522 704250 LDA together to improve your life. hoLLy tree Lodge CAre home l 3 Eastgate, Scotton, Gainsborough DN21 3QR gainsborough old hall Tel: 01724 762537 Advert page 56 OP D PD LDA

Cheyne House Care Home is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding. With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff CONTACT KERRIE MCOMIE, MANAGER ON 01724 762678 and ancillary staff whose knowledge in dementia supports our residents and their families to discuss your needs and how we can help www.croftcarehomes.co.uk Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR rated as 94% for the Deprivation of Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected] Liberty and Safeguarding It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 59 Award winning luxury living in Lincolnshire

Avery Lodge Care Home e Cedars Care Home

Avery Lodge Care Home, located in a quiet The award winning Cedars Care Home is area of Grantham, provides outstanding set in the tranquil grounds of the old residential and dementia care to the vicarage beside the Abbey Church in Lincolnshire area, drawing residents from as the centre of the market town of Bourne. far as Cambridgeshire and Leicestershire. The home offers excellent Nursing, Our home offers a vibrant community of Residential and Respite care and attracts care where residents are encouraged to live residents from all over Lincolnshire and active and sociable lives. surrounding counties.

Avery Lodge Care Home 01476 590674 The Cedars Nursing Home 01778 421555 37 Beacon Lane, Grantham, Lincolnshire NG31 9DN. Church Walk, Bourne, Lincolnshire PE10 9UQ.

www.averyhealthcare.co.uk

KINGS COURT NURSING HOME Church Street, Grantham NG31 6RR Tel: 01476 576928 • Fax: 01476 576927 • Email: [email protected]

Kings Court Nursing Home is a family run purpose built nursing and residential home which has built up a strong reputation across the county for providing high standards of client satisfaction. We specialise in delivering top ings quality care to the people living in our comfortable, secure and happy home environment. We believe in treating everyone as individuals, listening to their feedback, and ensuring every day is thoroughly enjoyable. THE Court • Local shops nearby • Lift and Wheelchair access NURSING HOME • Close to public transport • Television point in own room • Highly qualifi ed and attentive staff • Minibus or other transport is available • In house chef catering for all diets • Full activities and outings programme

Choosing the right care home for Mum was made easier

From the moment my mother and I first visited her • Nursing Care Barchester home, we knew we had found somewhere • Residential Care pretty special. Elegant surroundings, delicious food and beautiful gardens were made even more • Dementia Care appealing by the presence of like-minded residents • Respite Care with whom she can socialise and enjoy activities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me T hank you, great peace of mind. And for that I’m extremely grateful. Barchester!

Why not call us or drop in for a chat over a cup of tea? www.barchester.com

Chater Lodge Care Home Newton House Care Home Wood Grange Care Home Stamford, Lincolnshire, PE9 3TJ Grantham, Lincolnshire, NG31 8AF Bourne, Lincolnshire, PE10 9TU Tel: 01780 778 825 Tel: 01476 452 380 Tel: 01778 752 570

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Grantham

Grantham care homes Advertisers are highlighted

AVery LodGe l FAirView FArm 37 Beacon Lane, Grantham NG31 9DN Gloucester Road, Grantham NG31 8RJ Tel: 01476 590674 Advert page 60 OP D PD Tel: 01476 570507 LDA

AyrShire hoUSe GreGory hoUSe l 24-26 Main Road, Long Bennington, Welby Gardens, Grantham NG31 8BN Newark, NG23 5EH Tel: 01476 562192 Advert inside Front Cover OP Tel: 01400 281971 LDA hArrow Street, 18 BeLVoir home CAre home l Grantham NG31 6HF

Brownlow Street, Grantham NG31 8BE Tel: 01476 574429 OP PD LDA SI YA

Tel: 01476 565454 OP D miLLFieLd hoUSe 13 Back Lane, Colsterworth, Grantham NG33 5NJ BirChwood retirement home Tel: 01476 861407 LDA SI YA 6-8 Dudley Road, Grantham NG31 9AA Tel: 01476 562042 OP D

CAStLeGAte hoUSe reSidentiAL home Quality Rating ‘excellent’ 49 Castlegate, Grantham NG31 6SN Caythorpe provides for older people and Tel: 01476 560800 people with dementia. OP D The Home provides a full range of services and facilities: • Home cooking is provided and all diets are catered for CAythorpe reSidentiAL home • Trained staff • Regular relative/resident meetings

Residential Home • Dental, clergy, hairdressing & chiropody 77 High Street, Caythorpe, Grantham NG32 3DP • Own furniture/pets welcome by prior arrangement • Access to wireless internet and DVD equipment • Enclosed Garden • Activities/outings organized Tel: 01400 272552 Advert adjacent OP D ‘I’ve been here for a • Day care service also provided year now, I regularly • Registered for 14 residents laugh & joke with ChAndoS hoUSe l Members of National Association for the staff.’ Providers of Activities for older people Len (Resident) Gorse Road, Grantham NG31 9LH

Caythorpe Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP Tel: 01476 562393 Advert inside Front Cover OP

Grantham care homes with nursing Advertisers are highlighted

BeLton LodGe nUrSinG home newton hoUSe CAre home 213 Belton Lane, Grantham NG31 9PW 148 Barrowby Road, Grantham NG31 8AF Tel: 01476 579798 OP Tel: 01476 452380 Advert page 60 OP D PD MH YA hArrowBy LodGe nUrSinG home l St edmUnd’S nUrSinG home 4 Harrowby Lane, Grantham NG31 9HX Worcester Road, Grantham NG31 8SF Tel: 01476 568505 OP D PD YA Tel: 01476 576811 OP PD YA

KinGS CoUrt nUrSinG home l Church Street, Grantham NG31 6RR Tel: 01476 576928 Advert page 60 OP PD LDA YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 61 horncastle horncastle care homes

BrAmhALL reSidentiAL home heAtherLeA hoUSe reSidentiAL CAre home 1 Butt Lane, Tattershall LN4 4NL 109 Tor-o-Moor Road, Woodhall Spa LN10 6SD Tel: 01526 342632 OP Tel: 01526 353394 OP D CLArenCe hoUSe And the grAnAry netherLAndS 53 West Street, Horncastle LN9 5JE Spilsby Road, Horncastle LN9 6AL Tel: 01507 524466 LDA YA Tel: 01507 522009 LDA YA eAStwood Lodge l rUSSeLL green CAre home Stanhope Avenue, Woodhall Spa LN10 6SP 11 Stanhope Avenue, Woodhall Spa LN10 6SP Tel: 01526 352188 OP D Tel: 01526 352879 OP D PD SI groVe reSidentiAL CAre home, the weSterLey reSidentiAL home For the eLderLy Main Street, West Ashby, Horncastle LN9 5PT The Broadway, Woodhall Spa LN10 6SQ Tel: 01507 522507 OP D SI Tel: 01526 352231 OP

horncastle care homes with nursing Advertisers are highlighted nightingALe hoUSe CAre Centre tAngLewood CAre home l Main Road, Bucknall, Lincoln LN10 5DT 36 Louth Road, Horncastle LN9 5EN Tel: 01526 388261 Advert outside Back Cover OP PD Tel: 01507 527265 Advert inside Back Cover OP D PD YA

SoUth woLd nUrSing home torAy pineS CAre home l South Road, Tetford, Horncastle LN9 6QB School Lane, Coningsby, Lincolnshire LN4 4SJ Tel: 01507 533393 OP D Tel: 01526 344361/2 Advert inside Back Cover OP D PD YA

tattershall

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs l Lincolnshire Care Association member - see page 49 62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care LincolnBoston care homes

Lincoln care homes Advertisers are highlighted

An CALAdh hoUSe monSon retirement home 4 Church Hill, Washingborough, Lincoln LN4 1EH 9-11 Monson Street, Lincoln LN5 7RZ Tel: 01522 790110 LDA YA Tel: 01522 520643 Advert page 64 OP D

AShLey CoUrt, 1 l redCote hoUSe reSidentiAL CAre home Boundary Street, Lincoln LN5 8PQ Redcote Drive, Lincoln LN6 7HQ Tel: 01522 539247 PD YA Tel: 01522 500796 OP D

BernAdette hoUSe l ridgewAy CAre Centre The Old Vicarage, South Park, Lincoln LN5 8EW 2-6 The Avenue, Lincoln LN1 1PB Tel: 01522 521926 Advert page 64 OP D Tel: 01522 530552 OP D

BoULthAm pArk hoUSe l rUCkLAnd CoUrt CAre home (LACe) Rookery Lane, Lincoln LN6 7PH Ruckland Avenue, Lincoln LN1 3TP Tel: 01522 681500 Advert inside Front Cover OP D Tel: 01522 530217 Advert page 5 OP D

BrAntLey mAnor CAre home l SAmpSon hoUSe (LinkAge) Brant Road, Lincoln LN5 8RX 400 Skellingthorpe Road, Lincoln LN6 7YD Tel: 01522 543866 Advert page 64 OP D Tel: 01522 697378 Advert page 70 LDA

CAnwiCk CoUrt CAre Centre SCorer Street, 122 78 South Park, Lincoln LN5 8ES Lincoln LN5 7SX Tel: 01522 544595 OP D Tel: 01522 804167 Advert page 64 LDA ermine hoUSe l StoneS pLACe Laughton Way, Ermine Estate, Lincoln LN2 2EX Skellingthorpe Road, Lincoln LN6 0PA Tel: 01522 529093 Advert inside Front Cover OP Tel: 01522 684325 OP

FoSSe hoUSe l SwALLow Lodge l Hykeham Road, Lincoln LN6 8AA Fen Lane, North Hykeham, Lincoln LN6 8UZ Tel: 01522 524612 Advert inside Front Cover OP Tel: 01522 555501 LDA groVe CAre Centre, the tAmAr hoUSe 14 Church Road, Skellingthorpe, Lincoln LN6 5UW 5 Riseholme Road, Lincoln LN1 3JN Tel: 01522 500710 OP D PD Tel: 01522 524093 LDA YA hArtShoLme hoUSe l tigh ALLene Ashby Avenue, Hartsholme, Lincoln LN6 0ED 2A Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 683583 Advert inside Front Cover OP D Tel: 01522 797947 LDA

LindUm pArk hoUSe CAre home weSt deAn CAre home 1-2 Lindum Road, Lincoln LN2 1NN 77-79 Yarborough Road, Lincoln LN1 1HS Tel: 01522 545099 OP LDA MH YA Tel: 01522 568248 OP LDA MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 63 122 SCORER STREET Bernadette House Lincoln LN5 7SX The Old Vicarage, South Park, Lincoln LN5 8EW Holistic Residential and Day Care for adults Bernadette House is one of the outstanding with learning disabilities / high functioning residential care homes in Lincoln, specialising in dementia care. We also offer respite and day care Autistic Spectrum Disorders with newly refurbished en-suite rooms. Excellent Services *** (CQC) It is set in one acre of picturesque gardens within • Small homely environment • Person centred service close proximity of the shops and amenities. • Active community participation • Enhancing life skills We offer excellent standards of care and accommodation for the elderly (from age 55 years • Individual structured programmes • Live-in management team and up) and work within the guidelines of the • Highly trained mature staff Tel: 01522 521926 national minimum standards.

Email: [email protected] • Web: www.bernadettehouseltd.co.uk Tel: 01522 804 167 Email: [email protected] www.scorerstreet.co.uk

• Daycare Brantley Manor • Respite Care • Older person needs met Brantley Manor lies just two • Staff qualified and experienced in miles south of one of England’s Alzheimer’s/Dementia most historic cathedral cities, • Attractively decorated rooms Lincoln. The property is close • 24 hour call systems to local amenities and is • Wheelchair access surrounded by mature trees • Fresh, vaired menu for all diets and hedges. • Group activities • Highly qualified & friendly staff

Address: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: [email protected] monson retirement home

More than just a place to live, Monson Retirement Home is truly ‘home’ to only thirty five residents and has been specifically designed for comfortable and entertaining senior living for individuals and couples. Within a modern, tranquil setting our caring staff deliver 24 hour personalised care that helps to achieve a high level quality of life with a range of facilities rarely found in other care homes.

T: 01522 520643 9-11 Monson Street, Lincoln LN5 7RZ

www.monsonrh.co.uk Lincoln

Cheyne House Care Home is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding. With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR rated as 94% for the Deprivation of Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected] Liberty and Safeguarding It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones. Looking for care or support? For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Lincoln care homes with nursing Advertisers are highlighted

ALthAm CoUrt reSidentiAL greetweLL hoUSe nUrSing home And nUrSing home 70 Greetwell Close, Lincoln LN2 4BA Altham Terrace, Lincoln LN6 7SP Tel: 01522 521830 OP Tel: 01522 511373 OP PD groSVenor hALL CAre home l BUnkerS hiLL CAre home l Newark Road, Lincoln LN5 8QT 1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ Tel: 01522 528870 OP D Tel: 01522 575139 OP D PD MH YA hArVeSt hoUSe nUrSing home CAthedrAL nUrSing home 126 Carholme Road, Lincoln LN1 1SP 23 Nettleham Road, Lincoln LN2 1RQ Tel: 01522 513202 OP D Tel: 01522 526715 OP D homer Lodge CAre Centre l Cherry tree Lodge nUrSing home 23-28 Monson Street, Lincoln LN5 7RZ 133 Macaulay Drive, Lincoln LN2 4ET Tel: 01522 530108 Advert outside Back Cover OP Tel: 01522 545580 LDA YA St CLAire’S nUrSing home l eASthoLme CAre home Birchwood Avenue, Doddington Park, 74-75 South Park, Lincoln LN5 8ES Lincoln LN6 0QT Tel: 01522 521956 OP D PD YA Tel: 01522 684945 OP PD eCCLeShAre CoUrt (LACe) wiLLow CoUrt Ashby Avenue, Lincoln LN6 0ED Croft Lane, Cherry Willingham, Lincoln LN3 4JW Tel: 01522 689400 Advert page 5 OP D Tel: 01522 595391 OP D

Louth Louth care homes Advertisers are highlighted

ALderSon hoUSe l ChimneyS CAre home, the Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PH 1 Station Road, Alford LN13 9HY Tel: 01507 338584 MH YA Tel: 01507 462789 OP

AShtree hoUSe l doULton CoUrt CAre home Church Lane, Withern, Alford LN13 0NG Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 450373 Advert page 66 OP D Tel: 01507 441026 Advert page 32 OP D PD

BeeCheS, the Fir CLoSe 28 South Street, Louth LN11 9JT 2 Westgate, Louth LN11 9YH Tel: 01507 603862 OP Tel: 01507 603882 OP D

BoULeVArd hoUSe FotherBy hoUSe 1 The Boulevard, Mablethorpe, LN12 2AD Louth Road, Fotherby, Louth LN11 0UG Tel: 01507 473228 LDA YA Tel: 01507 607237 OP

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 65 louth care homes continued advertisers are highlighted

GaBleS, The SeaTon hoUSe (linkaGe) Willoughby Road, Cumberworth, Alford LN13 9LF 153 Eastgate, Louth LN11 9AJ Tel: 01507 490661 LDA Tel: 01507 611071 advert page 70 LDA link hoUSe SoUTh FarM reSiDenTial hoMe l Main Road, Withern LN13 0NB Huttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU Tel: 01507 450403 LDA YA Tel: 01507 443746 OP LDA livinGSTone CoUrT (linkaGe) SUMMerFielD reST hoMe Stanley Avenue, Mablethorpe LN12 1DP 10-12 Park Road East, Sutton-on-Sea, Tel: 01507 479333 advert page 70 LDA Mablethorpe LN12 2NL Tel: 01507 441969 MonkS Dyke roaD, 54 OP D Louth LN11 9AN SwallowDale (linkaGe)

Tel: 01507 609331 PD LDA SI 5 Bilsby Road, Alford LN13 9EW Tel: 01507 463833 advert page 70 LDA MonkS Dyke roaD, 56 Louth LN11 9AN SyCaMoreS, The (linkaGe) Tel: 01507 610877 LDA SI 45 South Street, Alford LN13 9AN Tel: 01507 463225 advert page 70 LDA newhaven reSiDenTial hoMe l viCToria hoUSe reSiDenTial hoMe Mumby Road, Huttoft, Alford LN13 9RF 31 Station Road, Alford LN13 9JB Tel: 01507 490294 OP LDA Tel: 01507 463292 OP D PD oak loDGe (linkaGe) waverley Stanley Avenue, Mablethorpe LN12 1DP 164 High Street, Mablethorpe LN12 1EJ Tel: 01507 479782 advert page 70 LDA Tel: 01507 473071 OP LDA olD Mill Park, 25 willoUGhBy hoUSe 25 Old Mill Park, Louth LN11 0NY Willoughby Road, Sutton-on-Sea LN12 2NF

Tel: 01507 608052 LDA SI Tel: 01507 442555 LDA YA riverSiDe (linkaGe) wynGaTe reSiDenTial Care hoMe Ramsgate Road, Louth LN11 0NJ Alford Road, Mablethorpe LN12 1PX Tel: 01507 608311 advert page 70 LDA Tel: 01507 477531 OP D PD

Ashtree House provides a homely environment in which the elderly with varying forms of dementia are cared for and enabled to maximize their capacity to enjoy life by meeting their physical, social, cultural, emotional and spiritual needs.

All staff are trained to deliver first class individualized care, meeting the changing needs of our residents. We offer permanent, respite and day care within Ashtree House Church Lane, Withern a homely, family orientated environment where the quality of Alford, Lincs care is reflected in the happiness of our residents. LN13 0NG Phone: 01507 450 373 Contact us should you require any E-Mail: [email protected] further information. Website: www.ashtree-house.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Louth care homes with nursing Advertisers are highlighted doULton CoUrt CAre home Stewton hoUSe Alford Road, Sutton-on-Sea LN12 2HF 28 Stewton Lane, Louth LN11 8RZ Tel: 01507 441026 Advert page 32 OP D PD Tel: 01507 602961 OP eLmS CAre home, the SUtton Lodge nUrSing Elm Drive, Louth LN11 0DE & reSidentiAL CAre home Tel: 01507 350100 Advert page 32 OP D Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR Tel: 01507 441905 OP PD YA FoUntAinS CAre Centre, the Church Lane, Tetney, Grimsby DN36 5JX woLdS CAre Centre, the Tel: 01472 210456 Advert outside Back Cover OP D PD North Holme Road, Louth LN11 0JF Tel: 01507 603869 OP D PD MH SI YA mAdeirA hoUSe 129 - 131 High Holme Road, Louth LN11 0HD Tel: 01507 607452 OP D PD SI mirAmAr nUrSing home 20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT Tel: 01507 442484 MH orChArd hoUSe CAre home l Grosvenor Road, Mablethorpe LN12 1EL Tel: 01507 472203 OP D PD YA SAndpiper CAre home l South Street, Alford LN13 9AQ Tel: 01507 462112 Advert inside Back Cover OP D PD market rasen market rasen care homes Advertisers are highlighted

BLythe hoUSe LittLe BroCkLeSBy hoUSe Lincoln Road, Faldingworth LN8 3SF 51 High Street, Limber, Grimsby DN37 8JL Tel: 01522 868279 LDA YA Tel: 01469 561353 OP D gLeBe hoUSe oLd hALL, the l 7 South Dale, Caistor LN7 6LS Chapel Road, Fiskerton, Lincoln LN3 4HD Tel: 01472 852282 MH YA Tel: 01522 595395 LDA greenACreS CAre home popLArS, the l 17-19 Grimsby Road, Caistor LN7 6QY Chapman Street, Market Rasen LN8 3DS

Tel: 01472 851989 OP Tel: 01673 843319 Advert inside Front Cover OP D hAwthornS, the SAxiLBy hoUSe 53 Station Road, Bardney LN3 5UD 9-15 Highfield Road, Saxilby LN1 2QP Tel: 01522 704025 Tel: 01526 399868 LDA D PD MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 67 market rasen care homes continued wAterLoo hoUSe l wiLLAn hoUSe l Walesby Road, Market Rasen LN8 3EX Stainfield, Wragby, Market Rasen LN8 5JL Tel: 01673 842343 OP D MH Tel: 01526 398785 OP D market rasen care homes with nursing Advertisers are highlighted gLengArriFF hoUSe nUrSing home nettLeton mAnor nUrSing home l 8 King Street, Market Rasen LN8 3BB Moortown Road, Nettleton, Market Rasen LN7 6HX Tel: 01673 844091 LDA YA Tel: 01472 851230 Advert below OP D PD hiLL hoUSe CAre home St LUke’S nUrSing home Sand Lane, Osgodby, Market Rasen LN8 3TE 35 Main Street, Scothern, Lincoln LN2 2UJ Tel: 01673 843407 OP PD LDA MH YA Tel: 01673 862264 OP

LAUreLS nUrSing home, the Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NG Tel: 01673 858680 OP D § § Nettleton Manor Care Home is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 91%. We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be. Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075 rated as 91% Email: [email protected] excellent north hykeham north hykeham care homes Advertisers are highlighted

An dArACh hoUSe BroUghton hoUSe And CoLLege 22 School Lane, North Scarle, Lincoln LN6 9EY 12 High Street, Brant Broughton, Lincoln LN5 0SL Tel: 01522 778851 LDA YA Tel: 01400 272929 / 279085 LDA

BASSinghAm CAre Centre CAnwiCk hoUSe CAre home 2 Lincoln Road, Bassingham LN5 9HE Advert page 69 Hall Drive, Canwick LN4 2RG Tel: 01522 788215 OP D PD LDA MH SI YA AD Tel: 01522 522275 OP BeCkFieLd hoUSe reSidentiAL home CottAge reSidentiAL home, the Station Road, Heighington, Lincoln LN4 1QJ Nocton Hall, Nocton, Lincoln LN4 2BA Tel: 01522 790314 OP D Tel: 01526 320887 OP D

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care north hykeham care homes continued Advertisers are highlighted hAVen CAre home, the St miChAeL’S 19 Lincoln Road, Metheringham LN4 3EF High Street, Waddington LN5 9RF Tel: 01526 322051 OP D Tel: 01522 723292 OP D hoLmLeigh CAre home weLBoUrn mAnor CAre Centre Lincoln Road, Navenby, Lincoln LN5 0LA High Street, Welbourn, Lincoln LN5 0NH Tel: 01522 810298 OP Tel: 01400 272221 OP D LDA neALe CoUrt CAre home (LACe) l Neale Road, North Hykeham LN6 9UA Tel: 01522 682201 Advert page 5 OP D

north hykeham care homes with nursing Advertisers are highlighted

BASSinghAm CAre Centre weLBoUrn hALL nUrSing home l 2 Lincoln Road, Bassingham LN5 9HE Advert below Hall Lane, Welbourn LN5 0NN Tel: 01522 788215 OP D PD LDA MH SI YA AD Tel: 01400 272771 OP D

BeCkSide l white gABLeS Middle Street, North Hykeham LN6 9QX Lincoln Road, Skellingthorpe LN6 5SA Tel: 01522 693461 Advert inside Front Cover OP Tel: 01522 693790 OP D

CheSterFieLd hoUSe woodView CAre home l 411 Newark Road, North Hykeham LN6 9SP 127 Lincoln Road, Branston, Lincoln LN4 1NT Tel: 01522 692607 LDA YA Tel: 01522 790604 Advert page 32 OP PD YA

CoUrtLAndS Lodge l 25 Langley Road, North Hykeham LN6 9RX Courtlands Lodge Nursing Home Tel: 01522 693800 Advert adjacent MH 25 Langley Road, North Hykeham, Lincoln LN6 9RX T: 01522 693800 www.superiorcarehomes.com eAgLe nUrSing home • Activities The Old Rectory, High Street, Eagle, Lincoln LN6 9DL • 24 hour Nursing staff • Single and double rooms • Access to local churches • Near to local amenities Tel: 01522 868403 OP D MH • Specialised beds and hoists • Car park facilities • Hairdressing & visiting podiatrist • Residentsʼ pay phone St pAUL’S CAre home • TV points & nurse call in all rooms • Assisted baths • Access to local GP, dentist & hospital • Lounge & two gardens High Street, Waddington LN5 9RF • Access to local schools & sports facilities • In house laundry A friendly and homely care home where quality comes as standard Tel: 01522 721764 OP

WELCOME TO BASSINGHAM CARE CENTRE... Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated Bassingham Care Centre in a well-serviced village within beautiful grounds is a choice of homely 2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly. T: 01522 788215 • E: [email protected] Family and friends are welcomed as an essential part of the the care home’s life. We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 69 Skegness

Skegness care homes Advertisers are highlighted

AShBy CoUrt Byron hoUSe 1–6 Asnby Road, Spilsby, Lincolnshire PE23 5DR 104 Drummond Road, Seacroft, Tel: 01790 753432 LDA YA Skegness, Lincolnshire PE25 3EH Tel: 01754 768909 MH YA AD BeeCh Lodge - mABLethorpe (LinkAge) Stanley Avenue, Mablethorpe LN12 1DP ChArLotte roSe hoUSe Tel: 01507 479781 Advert below LDA 1 Norwood Road, Skegness PE25 3AD Tel: 01754 762119 OP PD

deSBoro hoUSe (LinkAge) Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 753049 Advert below LDA

dUnSFord (LinkAge) 24a Partney Road, Spilsby PE23 5EH Tel: 01790 753106 Advert below LDA

ereSBy hALL l Ancaster Avenue, Spilsby PE23 5HT Skegness beach Tel: 01790 752495 Advert inside Front Cover OP

Achieving amazing things every day!

Linkage Community Trust provides high-quality care, employment and education services for learning disabled people. 3 Short breaks – provided at home & away 3 Supported living 3 Residential care homes Web: www.linkage.org.uk 3 Support to become more independent Email: [email protected] 3 Further education courses Tel: 01472 372306/01790 752499 3 Specialist help to find a paid job

Follow us on Twitter @LinkageCT Company Limited by Guarantee no. 01240377 Registered Charity no. 504913

Seathorne Court offers warm and comfortably furnished bedrooms. Residents are welcome to bring their own personal items if they wish to.

· Short/long term respite care (including dementia care) · 18 single rooms with washing facilities · Nurse call system · Colour TV, BT sockets in all rooms · 24hr medical care accessibility · Homely communal lounge · Dining room · Shower/wet room · Chair lifts and lift · Large pleasant garden

Tel /Fax: 01754 765225 • Winthorpe Avenue, Skegness, Lincolnshire PE25 1RW Email: [email protected] • www.seathornecourt.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Skegness care homes continued Advertisers are highlighted keAL View roSSLyn CAre home Toynton All Saints, Near Spilsby PE23 5AE 41 Algitha Road, Skegness PE25 2AJ Tel: 01790 754926 PD LDA YA Tel: 01754 767106 LDA YA mAnor CAre Centre SAndBeCk hoUSe reSidentiAL home l Fen Road, East Kirkby, Spilsby PE23 4DB 77-81 Sandbeck Avenue, Skegness, Lincolnshire PE25 3JX

Tel: 01790 763381 Advert outside Back Cover OP D MH Tel: 01754 766585 OP meAdowS CoUrt CAre home l SCremBy grAnge West End, Hogsthorpe PE24 5PA Scremby, Near Spilsby, Lincolnshire PE23 5RW Tel: 01754 872302 OP D MH Tel: 01754 890521 LDA meAdowS SAndS CAre home l SeABreezeS reSidentiAL home 98 South Parade, Skegness PE25 3HR 41 Scarborough Avenue, Skegness PE25 2TD Tel: 01754 762712 OP D Tel: 01754 760596 OP meLody Lodge West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ SeAthorne CoUrt reSidentiAL home Tel: 01790 752700 LDA Winthorpe Avenue, Skegness PE25 1RW Tel: 01754 765225 Advert page 70 OP noSS mAyo reSidentiAL home 2 High Street, , Skegness PE24 5DY SpenCerS Lodge (SpeCiALiSt CoLLege) Tel: 01754 810729 OP D Toynton All Saints, Near Spilsby, oLd hALL reSidentiAL CAre home, the Lincolnshire, PE23 5AE Northorpe Road, Halton Holegate, Spilsby PE23 5NZ Tel: 01790 752499 LDA YA Tel: 01790 753503 OP D Syne hiLLS CAre home Ltd orBy hoUSe Syne Avenue, Skegness PE25 3DJ Gunby Road, Orby PE23 5SW Tel: 01754 764329 OP D LDA Tel: 01754 811002 LDA YA wAinFLeet l pALmS, the (LinkAge) Rumbold Lane, Wainfleet, Skegness PE24 4DS 147 Drummond Road, Skegness PE25 3BT Tel: 01754 881155 OP D YA Tel: 01754 768067 Advert page 70 LDA weLhAm hoUSe phoenix CAre Centre Hundleby Road, Spilsby PE23 5LP Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SN Tel: 01790 752989 LDA YA Tel: 01754 872645 OP D proSpeCt hoUSe (LinkAge) weStCoteS reSidentiAL CAre home 14 Boston Road, Spilsby PE23 5HD 70 South Parade, Skegness PE25 3HP Tel: 01754 610616 Tel: 01790 752531 Advert page 70 LDA OP rAyLeigh hoUSe l woodSide CAre home l 17 Derby Avenue, Skegness PE25 3DH Lincoln Road, Skegness PE25 2EA Tel: 01754 764382 OP D Tel: 01754 768109 OP D PD

Skegness care homes with nursing Advertisers are highlighted

ASpen Lodge CAre home SeACroFt CoUrt nUrSing home Yarborough Road, Skegness PE25 2NX Seacroft Esplanade, Skegness PE25 3BE Tel: 01754 610320 Advert page 32 OP D PD MH YA Tel: 01754 610372 OP D PD MH

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 71 Sleaford

Sleaford care homes Advertisers are highlighted

AShdene CAre home l greenACreS CAre home 89 Eastgate, Sleaford NG34 7EE 71 Cameron Street, Heckington, Sleaford NG34 9RP Tel: 01529 304872 OP D PD LDA MH SI YA AD Tel: 01529 460935 OP D PD MH BArn, The hoLT, The Heath Farm, Heath Road, Lincoln LN4 3JD Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444 LDA Tel: 01526 322444 LDA ByArdS Keep KirK hoUSe Graylees, Sleaford NG34 8XT 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01529 488931 LDA YA Tel: 01526 833569 LDA Cherry Tree Lodge LimeS CAre home, The l 34 Station Road, Ruskington, Sleaford NG34 9DA Main Street, Scopwick, Lincoln LN4 3NW Tel: 01526 830803 LDA Tel: 01526 321748 OP D PD CheSTnUTS reTiremenT home l oLd hALL, The Station Road, Ruskington NG34 9DE 1 High Street, Billingborough, Sleaford NG34 0QA Tel: 01526 832174 OP Tel: 01529 240335 Advert below OP CoTTAge, The pAddoCKS, The Heath Farm, Heath Road, Lincoln LN4 3JD Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444 LDA Tel: 01526 322444 LDA CrofT, The roxhoLm hALL CAre CenTre Heath Farm, Heath Road, Lincoln LN4 3JD Roxholm, Sleaford NG34 8ND Tel: 01526 322444 LDA Tel: 01526 832128 OP D MH fArmhoUSe, The SUiLLeAn hoUSe Heath Farm, Heath Road, Lincoln LN4 3JD 77 Sleaford Road, Heckington, Sleaford NG34 9QP Tel: 01526 322444 LDA Tel: 01529 461066 LDA YA five BeLLS reSidenTiAL CAre home l 28 Market Place, Folkingham, Sleaford NG34 0SF Tel: 01529 497412 OP D PD

The Old Hall “a comfortable and homely atmosphere”  Short term residential care  Long term residential care  Respite Care  Dementia  Day Care provision  Low to high dependency care needs met

The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens. The village of Billingborough offers a variety of shops including small convenience stores, a post office, hairdressers, village hall, two public houses, playing field, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by ornamental trees and inhabited by ducks and other waterfowl.

Email: [email protected]  Visit: www.theoldhallcarehome.co.uk  Tel: 01529 240 335  Billingborough, Sleaford, Lincolnshire NG34 0QA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sleaford care homes continued

ViLLAge FArm york hoUSe Newark Road, Norton Disney LN6 9JS 15 Waterside, Billinghay LN4 4BU Tel: 01522 789354 LDA YA Tel: 01526 860378 OP D

Sleaford care homes with nursing

AShFieLd Lodge oAkdene CAre home l Ashfield Road, Sleaford NG34 7DZ 4 Eastgate, Sleaford, Lincolnshire NG34 7DJ Tel: 01529 307330 OP D MH Tel: 01529 415253 OP

BLAir hoUSe St Andrew’S nUrSing And CAre home Skirth Road, Billinghay LN4 4AY Main Street, Ewerby, Sleaford NG34 9PL Tel: 01526 860432 OP LDA YA Tel: 01529 460286 OP D mArtin hALL nUrSing home l High Street, Martin-by-Timberland LN4 3QY Tel: 01526 378251 OP D MH Spalding

Spalding care homes Advertisers are highlighted

ABBeygAte reSt home BAy Lodge North Street, Crowland PE6 0EG 36 Fen Road, Holbeach PE12 8QA Tel: 01733 211429 Advert page 75 OP Tel: 01406 424 197 LDA YA

ABBeygAte retirement home BeLiSAnA roAd, 14 High Street, Moulton, Spalding PE12 6QB 14 Belisana Road, Spalding PE11 3FU Tel: 01406 373343 Advert page 75 OP Tel: 01775 720551 LDA YA

AdderLey reSidentiAL home BrUn LeA CAre l 23 London Road, Long Sutton PE12 9EA 21 Surfleet Road, Pinchbeck PE11 3XY Tel: 01406 364918 OP MH SI Tel: 01775 680576 Advert below OP D

Anton hoUSe l 11 Windmill Lane, Holbeach, Spalding PE12 7NX Brun Lea Care Tel: 01406 426809 PD YA Dementia Specialist  Long Term & Respite Care www.brunleacare.co.uk BAnCroFt reSidentiAL home Ltd, the l 50 Market Street, Long Sutton PE12 9DF  Special diets catered for  Hairdresser and chiropodist  24 hour care by well trained staff  Daily newspapers Tel: 01406 362734 OP D  Visitors always welcome  Lincolnshire County Council registered  Nurse call system in every room BAnk hoUSe CAre home Gosberton Bank, Gosberton PE11 4PB Telephone: 01775 680576  Email: [email protected] Tel: 01775 840297 OP D 21 Surfleet Road, Spalding, Lincolnshire PE11 3XY

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 73 Spalding care homes continued Advertisers are highlighted Abbeygate Rest Home • Residential Care BUngALow retirement home, the nene Lodge retirement home l 156 Park Road, Spalding PE11 1QZ 224 Bridge Road, Sutton Bridge, Spalding PE12 9SG • Home Care Tel: 01775 724995 OP D Tel: 01406 351000 OP Crowland • Day Care Abbeygate Rest Home is situated within CApriCorn CottAge nUtten StoVen reSidentiAL home the historic centre of the town of Crowland • Respite 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND 81 Boston Road, Holbeach PE12 8AA between Spalding and Peterborough. Tel: 01406 425067 OP D LDA Tel: 01406 424941 OP • Refurbished rooms CedAr hoUSe pAtChett Lodge l • Secure gardens Off Pincheck Road, Spalding PE11 1QF Stukeley Road, Holbeach PE12 7LQ Your care, Tel: 01775 711375 OP PD LDA SI YA Tel: 01406 422012 Advert inside Front Cover OP • En-suite wet rooms ChUrCh Street, 38 SoUthernwood hoUSe Your home, • Comfortable Pinchbeck, Spalding PE11 3UB 20 Matmore Gate, Spalding PE11 2PN Tel: 01775 711103 LDA SI Tel: 01775 760563 Advert below OP D PD YA Your choice. • Peaceful FieLd hoUSe l SoUthFieLd hoUSe l Fleet Hargate, Holbeach, Spalding PE12 8LL Woolram Wygate, Spalding PE11 1PS Tel: 01406 423257 OP D Tel: 01775 724612 Advert inside Front Cover OP D geneSiS reSidentiAL home l St John’S CAre home 2 Station Street, Donington, Spalding PE11 4UQ 66 Hawthorn Bank, Spalding PE11 1JQ Tel: 01775 820431 MH Tel: 01775 710567 OP D grenoBLe reSt home StonehAVen 1 Cowbit Road, Spalding PE11 2RD 117 Main Road, Quadring PE11 4PJ Tel: 01775 722447 OP D Tel: 01775 820885 OP D

JohnSon AVenUe, 21A & 21B wAter gAte, 18 Spalding PE11 2QE Quadring, Spalding PE11 4PY Tel: 01775 767472 LDA SI Tel: 01775 821957 PD LDA SI mAyFieLd reSidentiAL home Fleet Street, Holbeach PE12 7AG For further information contact Tel: 01406 426063 OP D Abbeygate Rest Home, Crowland PE6 OEG Tel: 01733 211429 Email: [email protected] Web: www.abbeygateresthomes.co.uk

Residential, Home & Day Care Providers Wellbeing Residential Care Homes have provided award-winning care Abbeygate Retirement Home allowing the elderly to enjoy the very best. Those who felt isolated in their own home gain companionship; those who were struggling to cope alone receive 24-hour help; and others who may have felt like they were a burden can find themselves much more independent. Moulton We operate 2 homes in the Lincolnshire area, Southernwood House in www.wellbeingcaregroup.com Spalding and Chevington House in Bourne. Both homes support the Abbeygate Retirement Home is set www.wellbeinghomecare.co.uk elderly with a range of physical needs, sensory impairment, cognitive difficulties and dementia. in its own grounds adjacent to the Head Office: 0844 824 7788 We also now offer Care at Home services supporting independent 01778 421821 01775 760563 Home Care: 0800 048 4172 historic Moulton Mill and within living in the community. In addition Day Care is also available at both Manager: Karen Dale Manager: Toni Barwell our sites. (BOURNE) (SPALDING) walking distance of the centre Offering twenty fi ve single bedrooms and of the village of Moulton. one double bedroom the home is large Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism enough to provide User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs For further information contact for social needs and small enough to Abbeygate Retirement Home, l retain a home Lincolnshire Care Association member - see page 50 Moulton PE12 6QB Tel: 01406 373343 from home feel. Email: [email protected] 74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Web: www.abbeygateresthomes.co.uk Abbeygate Rest Home • Residential Care • Home Care Crowland • Day Care Abbeygate Rest Home is situated within the historic centre of the town of Crowland • Respite between Spalding and Peterborough. • Refurbished rooms Your care, • Secure gardens • En-suite wet rooms Your home, • Comfortable Your choice. • Peaceful

For further information contact Abbeygate Rest Home, Crowland PE6 OEG Tel: 01733 211429 Email: [email protected] Web: www.abbeygateresthomes.co.uk

Abbeygate Retirement Home Moulton Abbeygate Retirement Home is set in its own grounds adjacent to the historic Moulton Mill and within walking distance of the centre Offering twenty fi ve single bedrooms and of the village of Moulton. one double bedroom the home is large enough to provide For further information contact for social needs and small enough to Abbeygate Retirement Home, retain a home Moulton PE12 6QB Tel: 01406 373343 from home feel. Email: [email protected] Web: www.abbeygateresthomes.co.uk Spalding care homes with nursing Advertisers are highlighted

AdderLey CAre home with nUrSing hoLBeACh And eASt eLLoe hoSpitAL trUSt 23 London Road, Long Sutton, Spalding PE12 9EA Boston Road North, Holbeach, Spalding, Tel: 01406 364309 OP D PD MH SI Lincolnshire PE12 8AQ Tel: 01406 422283 OP PD AShwood nUrSing home l 43 Spalding Common, Spalding PE11 3AU hoVenden l Tel: 01775 723223 OP PD Lowgate, Fleet, Spalding PE12 8LP Tel: 01406 423037 PD YA BeeCh Lodge nUrSing home Frogs Abbey Gate, Holbeach St Johns, Holbeach, Spalding PE12 8QJ osberton House Care Home NURSING AND RESIDENTIAL HOME Tel: 01406 423396 OP D G CQC 3 Star Rated CedAr FALLS CAre home l 01775 840581 Little London Road, Spalding PE11 2UA A large Georgian House with luxurious extension set in landscaped Tel: 01775 713233 Advert inside Back Cover OP D PD YA grounds in the heart of this attractive village, offering Nursing, Residential, Convalescent, Palliative and Terminal care for those aged 50 and over in a variety of accommodation including single rooms with goSBerton hoUSe CAre home l large en-suite facilities. We now have a “pre-bookable” Respite suite, with bedroom, sitting area and en-suite wet room. To view the suite or for 11 Westhorpe Road, Gosberton, Spalding PE11 4EW further enquiries regarding availability please call and ask for Sandra. Tel: 01775 840581 Advert adjacent Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW OP PD YA [email protected] • www.gosbertonhouse.co.uk

Stamford

Stamford care homes Advertisers are highlighted

BLACk prinCe AVenUe, 92 CheVington hoUSe Market Deeping PE6 8LU 36 North Road, Bourne PE10 9AS Tel: 01778 344215 LDA SI Tel: 01778 421821 Advert page 75 OP BrACeBoroUgh hALL retirement home l digBy CoUrt l Church Lane, Braceborough, Stamford PE9 4NT Christopher’s Lane, Bourne PE10 9AZ Tel: 01778 560649 Advert adjacent OP Tel: 01778 422035 Advert inside Front Cover OP PD

BrAmLey roAd, 36 BRACEBOROUGH HALL Market Deeping PE6 8JG RETIREMENT HOME Tel: 01778 348125 LDA SI • Highly trained & skilled care staff • Accommodation for 24 residents • Medical care BroAdgAte LAne, 32A • 2 lounges • Conservatory with views to beautiful Deeping St James PE6 8NW gardens Tel: 01778 380522 LDA SI • Tasty & Nutritious meals provided suiting all dietry requirements • Regular activities & entertainment CASterton hoUSe reSt home • CQC Approved Casterton Road, Stamford PE9 2UA Braceborough Hall, Church Lane, Stamford, Lincolnshire, PE9 4NT Tel: 01780 482525 OP D Telephone: 01778 560649

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Stamford care homes continued Advertisers are highlighted horSegAte, 25 tALLington CAre home Deeping St James, Peterborough PE6 8EN Main Road, Tallington, Stamford PE9 4RP Tel: 01778 347037 LDA SI Tel: 01780 740314 OP D

LAUreLS, the towngAte eASt, 20 45 High Street, Market Deeping PE6 8ED Market Deeping PE6 8DR Tel: 01778 344414 OP D PD Tel: 01778 342091 OP D PD LDA MH SI YA mAnor CoUrt whiteFriArS l 72 Church Street, Market Deeping PE6 8AL St. George’s Avenue, Stamford PE9 1UF Tel: 01778 343617 LDA SI Tel: 01780 765434 Advert inside Front Cover OP D mAnor hoUSe, the wiLLowS, the 72 Church Street, Market Deeping PE6 8AL 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 343768 LDA SI Tel: 01778 440773 OP D

QU’AppeLLe CAre home yew tree reSidentiAL CAre home l Harrington Street, Bourne PE10 9HA 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 422932 OP D PD SI Tel: 01778 440247 OP D

Stamford care homes with nursing Advertisers are highlighted

ABBey CoUrt CAre home Falcon Way, Bourne, Peterborough PE10 0GT Tel: 01778 391390 OP

CedArS, the l Church Walk, South Street, Bourne PE10 9UQ Tel: 01778 421555 Advert page 60 OP D PD hoLLAnd hoUSe nUrSing home 35 Church Street, Market Deeping, Peterborough PE6 8AN Tel: 01778 345677 OP Burghley house priory CoUrt nUrSing home Our staff are highly motivated and continually receive Priory Road, Stamford PE9 2EU up to date training in order to provide an excellent Tel: 01780 766130 The Red House service, in a homely and safe environment. We have a OP PD YA Nursing Home holistic approach to care and involve our clients and red hoUSe nUrSing home, the “We are a small, their families in making decisions, in order to meet friendly & our clients needs. We also specialise in respite care 11 Emlyns Street, Stamford PE9 1QP professional home enabling you to get a bite-sized view of what we

delivering the best provide. If you feel that a family member would Tel: 01780 766261Advert adjacent OP “ quality of care, 24 benefit from our dignified and professional service, hours a day. please feel free to come and view our home. wood grAnge CAre home Westminster Lane, West Road, Bourne PE10 9TU For more information contact Tel: 01780 766261 Kate Smith or Marc Devanny Email: [email protected] Tel: 01778 752570 Advert page 60 OP D PD MH YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

l Lincolnshire Care Association member - see page 50 Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 77 index Advertisers are in bold

1-2-1 Community Care 21 Avery Lodge 61 Bramhall Residential Home 28, 62 Avery healthcare 60 Bramley Road, 36 76 A Ayo-Layo Care Services 21 Brantley manor Care home 28, 63 Abbey Court Care Home 77 Ayrshire House 61 Broadgate Lane, 32a 76 Abbeygate Community Care 21 Broughton House and College 68 Abbeygate rest home 27, 73 B Balderton Resource Centre 28 Bspoke Social Care 21 Abbeygate retirement home 73 Bancroft Residential Home Ltd, The 73 Brun Lea Care 73 Action Homecare 21 Bank House Care Home 73 Bungalow Retirement Adderley Care Home with Nursing 76 Barchester 60 Home, The 74 Adderley House Ltd 27 Barn, The 72 Bunkers Hill Care Home 65 Adderley Residential Home 73 Bassingham Care Centre 68, 69 Butterflies Care & Support Ltd 21 Adults Supporting Adults 27 Bay Lodge 73 Byards Keep 72 Age UK Boston & South Holland 27 Beckfield House Byron House 70 Age UK Kesteven 27 Residential Home 28, 68 Age Uk Lincoln 21, 27 Beckside 69 C Age Uk Spalding district 27 Beech Lodge - mablethorpe Camphill Communities 28 Alderson House 65 (Linkage) 70 Canwick Court Care Centre 28, 63 Allied Healthcare Group 21 Beech Lodge Nursing Home 76 Canwick House Care Home 68 Allways Care Community Beeches, The 21, 65 Capricorn Cottage 28, 74 Support Agency 21 Belisana Road, 14 73 Care 4 U Services Ltd 21 Altham Court Residential Belton Lodge Nursing Home 61 and Nursing Home 65 Care Choices helpline 10, 25, 57, 64 Belvoir Home Care Home 61 Ambassador Care Connect Bernadette house 28, 63 Homecare Limited 21 Homecare Services 21 Bert Boyden Centre 28 Ambitions Personnel Care 21 Care First 21 Birchwood Retirement Home 61 An Caladh House 63 Carewatch (Lincoln) 21 Black Prince Avenue, 92 76 An Darach Care 21 Casterton House Rest Home 28, 76 Blair House 28, 73 An Darach House 68 Castlegate House Blenheim Care Centre 28, 59 Anton House 73 Residential Home 61 Bluebird Care Apple Court inside front cover Cathedral Nursing Home 65 (Peterborough & Rutland) 21 Caythorpe Homecare Services 21 Ashby Court 70 Bluebird Care Lincoln 21 Caythorpe residential Ashdene Care Home 72 Blythe House 67 home 28, 61 Ashfield Lodge 73 Blyton Court 59 Cedar Falls Care home 76 Ashley Court, 1 63 Boulevard House 65 Cedar House 74 Ashridge 27, 55 Boultham Park 21 Cedars, the 77 Ashtree house 65 Boultham park house 63 Chandos house 61 Ashwood Nursing Home 76 Bourne Aspen Lodge Care home 71 (Mencap Housing and Support) 21 Charisma Services 21 Autism Care Braceborough hall Charlotte Rose House 70 Community Services 21 retirement home 76 Chater Lodge Care home 60

78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care index continued Advertisers are in bold Cherry Tree Lodge e Gables Manor 59 Nursing Home (Lincoln) 65 Eagle Nursing Home 69 Gardens Residential Cherry Tree Lodge (Sleaford) 72 Home, The 55 eagle wood 41 Chesterfield House 69 Genesis Residential Home 74 Eastholme Care Home 65 Chestnut House 57 Georgians (Boston) Ltd, The 55 Eastwood Lodge 62 Chestnuts Retirement Home 72 gilder Care Ltd 23 eccleshare Court (LACe) 65 Chevington house 76 Glebe House 67 Eliot House 28, 59 Cheyne house Care home 59 Glengarriff House elms Care home, the 67 Chimneys Care Home, The 65 Nursing Home 68 Church Street, 38 74 Elmwood House Glentworth House 28 Nursing Home 55 Clarence House and gosberton house The Granary 62 Enara Care Connect 23 Care home 76 Clarriots Home Care Ltd 21 Enara Caythorpe Home Care 23 Grantham and District Mencap 28 Community Options 21 Enara County Care 23 Grantham Learning Community Support Services 21 eresby hall 28, 70 Disability Service 23 Cornward Limited 21 ermine house 28, 63 Grantham Night Time Cottage, The 72 Support Service 23 Cottage Residential F Greenacres Care Home (Caistor) 28, 67 Home, The 28, 68 Fairview Farm 61 Greenacres Care Home Country Court Farmhouse, The 72 Homecare Services 21 (Heckington) 28, 72 Ferndene Care Home 59 Country Support Ltd 24 greenwood Care home 32 Field House 28, 74 County Care Homecare Greetwell House Fir Close 65 Services Limited 21 Nursing Home 65 Firstpoint Homecare 23 Courtlands Lodge 69 gregory house 61 Five Bells Residential Craegmoor Supporting You Grenoble Rest Home 28, 74 Care Home 28, 72 in Lincolnshire 21 Grosvenor Hall Care Home 65 Focusability Support Cree Centre (Grantham & Grosvenor House 29 and Care Services 23 District Mencap) 28 Grosvenor House Care Home 23, 57 Forget Me Not Day Centre 28 Croft, The 72 Grove, The 29 Fosse house 63 Croft Care group 58 Grove Care Centre, The 63 Fotherby House 28, 65 Grove Residential Care d Fountains Care Centre, the 67 Home, The 62 desboro house (Linkage) 70 Four Seasons health Care 32 digby Court 28, 76 Foxby Court 28, 57 h Dimensions Lincoln Foxby Hill Care Home 23, 28, 59 Hadleigh Care 29 Domiciliary Care Office 21 Frampton house halcyon Care outside Back Cover residential Care home 55 direct personnel Agency Ltd 21 Hales Group Ltd Disability Lincolnshire 21 Franklin’s Lodge 55 - Bourne 23 doulton Court Care home 65, 67 - Lincoln 23 Drovers Call 59 g Harrow Street, 18 61 dunsford house (Linkage) 70 Gables, The 66 Harrowby Lodge Nursing Home 61

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 79 index continued Advertisers are in bold hartsholme house 29, 63 Kirk House 72 Linkage Community Trust, Harvest House Nursing Home 65 Kirk House Home Community Support Services 24 Haven Residential Home, The 66 from Home Care 29 Little Brocklesby Home Care 24 Hawthorns, The 67 Little Brocklesby House 29, 67 Heath Farm 29 L Livingstone Court (Linkage) 66 Heatherlea House LACe housing Association 5, 29 Residential Care Home 62 Laughton Croft m Care home with nursing 59 Helping Hand 23 Mablethorpe Day Centre 29 Heritage Care 23 Laurels Nursing Home, The 68 Madeira House 67 Hill House Care Home 68 Laurels, The (Holton Cum Beckering) Making Space Lincolnshire 29 Holbeach and Domiciliary Care Service 24 East Elloe Hospital Trust 76 Laurels, The (Market Deeping) 77 manor Care Centre 29, 71 Holland House Nursing Home 29, 77 Libertas 23 Manor Court 77 holly tree Lodge Limes Care Home, The 72 Manor Gate Care Home 29, 55 Care home 59 Lincoln (Megacare Limited) Manor House, The 77 Holmleigh Care Home 29, 69 Homecare DCA 23 Manor Nursing Home, The 59 Holt, The 72 Lincoln (Megacare Limited) Home From Home Care Ltd 23 Nursury Agency 23 Manor Residential Home, The 57 Home Instead Senior Care Lincolnshire Care Association Martin Hall Nursing Home 73 - Bourne 23 (LinCA) 50 Mayfield Residential Home 74 - Long Sutton 23 Lincolnshire County Council Meadows Court Care Home 71 Customer Service Centre 23 Homecare Helpline 23 meadows edge 55 homer Lodge Care Centre 65 Lincolnshire County Council Meadows Sands Care Home 29, 71 Horsegate, 25 77 Home Support OP West 23 Mears Care 24 Housing 21 23 Lincolnshire County Council Melody Lodge 71 Housing and Support Sleaford South West OP 23 Mencap – Peterborough Solutions - Lincoln 23 Lincolnshire County Council, Domiciliary Care Agency 24 Hovenden 76 Spalding South LD 23 Middlefield House Hovenden Resource Centre 29 Lincolnshire Domiciliary Care Branch 23 Nursing Home 59 Howards Court 23 Lincolnshire Social Services Millfield House 61 Howson Care Centre 59 (Horncastle) 23 Minster Court Limited 24 hunters Creek Care home 55 Lincolnshire Social Services LD Minstrels Residential Home, The 55

(Boston) 23 J Miramar Nursing Home 67 Lincolnshire Social Services LD Monks Dyke Road, 54 66 Johnson Avenue, 21a & 21b 74 (Gainsborough) 23 Monks Dyke Road, 56 66 Lincolnshire Social Services LD monson retirement home 63 k (Lincoln West) 23 my Care 69 Keal View 71 Lincolnshire Social Services LD Keb House 29 (Louth) 24 myChoicemyCare 7 kings Court nursing home 61 Lindum Park House Care Home 63 Kingsway Clayton House Link House 66 n Residential Care Home 57 Linkage Community trust 29 Namron Care Provider Ltd 24

80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care index continued Advertisers are in bold

Navigation Support & Care Owls Barn 57 Sampson house (Linkage) 63 Services Ltd 25, 29 Sandbeck House Residential Home 71 neale Court Care home (LACe) 69 p Sandpiper Care home 67 Nene Lodge Retirement Home 74 Paddocks, The 72 Saxilby House 67 palms, the (Linkage) 71 Netherlands 62 Scope Inclusion Lincolnshire 25 patchett Lodge 29, 74 nettleton manor Scorer Street, 122 63 nursing home 68 pearlcare 64 Scremby Grange 71 Newhaven Residential Home 29, 66 Phoenix Care Centre 29, 71 Sea Breezes 29 newton house Care home 61 pJ Care 41 Seabreezes Residential Home 71 nightingale house Polesworth 29 Seacroft Court Nursing Home 71 Care Centre 62 poplars, the 29, 67 Seathorne Court NPSL Trading as Allied Healthcare Prestige Nursing (Sleaford) 25 residential home 71 - Gainsborough 25 Priory Court Nursing Home 77 - Grantham 25 Seaton house (Linkage) 66 prospect house (Linkage) 71 - Spalding 25 Select Care 25 Purely Care 25 North Hykeham Day Centre 29 Sense East - The Hammond North Lincs Council 29 Q Centre 25, 29 North Warren House 29, 57 Service and Care UK Ltd 25 Qu’Appelle Care Home 25, 77 Norwood 29 Sevacare 25 Qu’Appelle Residential Care Home 29 Noss Mayo Residential Home 71 Skegness Day Centre 30 Nutten Stoven r Skirbeck Court 30, 55 Residential Home 74 Spencers Lodge (Specialist College) 71 ralphland Care home 55 South Farm Residential Home 66 o Rayleigh House 71 red house nursing home, the 77 South Wold Nursing Home 62 Oak House Business Centre 25 Redcote House Southernwood house 25, 74 oak Lodge (Linkage) 66 Residential Care Home 63 Southfield house 74 Oakdene Care Home 73 Redcote Residential Home 57 St Andrew’s old hall, the Ridgeway Care Centre 63 Nursing and Care Home 73 (Billingborough) 72 riverside (Linkage) 66 St Claire’s Nursing Home 65 Old Hall, The (Fiskerton) 67 Rosecroft 29 St Edmund’s Nursing Home 61 Old Hall Residential Care Home, Rosslyn Care Home 71 St John’s Care Home 74 The (Halton Holegate) 29, 71 Roxholm Hall Care Centre 72 St John’s Nursing Home 55 Old Mill Park, 25 66 Royal Mencap Society 25 St Luke’s Nursing Home 68 old rectory, the (Saxilby) 29, 57 ruckland Court St Michael’s 69 Old Rectory, The (Stickney) 29, 55 Care home (LACe) 63 St Oggs 57 Olsen Court (Carewatch) 25 Russell Green Care Home 62 St Paul’s Care Home 69 One to One Homecare (UK) Limited 25 S Stewton House 67 Orby House 71 Stonehaven 74 Saga Homecare Stones Place 63 Orchard House Care Home 29, 67 - Gainsborough 25 orders of St John Care trust, the - Grantham 25 Sue Ryder 25 inside Front Cover - Spalding 25 Suillean House 72

Visit LCC’s Adult Care’s website: www.mychoicemycare.org.uk for help and information 81 index continued Advertisers are in bold

Summerfield Rest Home 30, 66 Tigh Allene 63 Westerley Residential Home Sunnyview 30 Tigh Bruadair 57 for the Elderly 62 Sunny View Home Care 25 toray pines Care home 62 Westfield Care Home 55 Sutton Lodge Home Support 25 Towngate East, 20 77 White Gables 69 Sutton Lodge Nursing & white gables Care home 30, 55 Residential Care Home 67 V whitefriars 30, 77 Swallow Lodge 63 Willan House 30, 68 Vauxhall Court Care Home 55 Swallowdale (Linkage) 66 willoughby grange Victoria House Care home 55 Sycamores, the (Linkage) 66 Residential Home 66 Willoughby House 66 Syne Hills Care Home Ltd 71 Village Farm 73 Willow Court 30, 65 Voyage (DCA) (Lincs) 25 Willows, The 30, 77 t Voyage 1 Limited 25 Tallington Care Home 30, 77 Wispington House 30, 57 Tamar House 63 w Witham Valley Care tanglewood Care home 62 Group DCA 25 Wainfleet 71 tanglewood Care homes Wolds Care Centre, The 67 Walnut Care at Home 25 inside Back Cover wood grange Care home 30, 77 Water Gate, 18 74 tanglewood Sandpiper 30 Woodlands Court Care Home 55 tanglewood Village at Cedar Falls Waterloo House 68 Woodside Care Home 71 inside back cover Waverley 66 woodview Care home 69 Thera East 25 Welbourn Hall Nursing Home 69 Wyngate Residential Thera East Anglia 25 Welbourn Manor Care Centre 69 Care Home 30, 67 Thera East Midlands 25 Welham House 71 Thera North 25 wellbeing Care group 75 y Thera South West 25 West Dean Care Home 63 Yew Tree Residential Thera West 25 Westcotes Residential Care Home 77 Thorpe Hall (Sue Ryder) 30 Care Home 71 York House 73

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. iSBn978-1-909048-72-0 ref. no: 4001/Lincolnshire5/1013. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council. published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. publisher: Robert Chamberlain. Associate publisher: Matthew Tingey. head of editorial: Emma Morriss. editor: Alistair Robertson. editorial Assistant: Rebecca Northfield. group Sales manager: David Werthmann. regional team manager: Russell Marsh. Business development manager: Paul Leahy. Senior Sales executives: Elaine Bartlett, Debbie Feetham. Sales executives: Donna Hall, Rachel Joseph, Vanessa Ryder. production manager: Lisa Werthmann. Assistant production manager: Jamie Harvey. production designer: Nick Cade. Creative Artworker: Holly Cornell.

82 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Lincs Care.indd 1 30/07/2012 15:32 halcyon Care a team that really cares

Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

the Fountains Care Centre homer lodge Care Centre Church Lane, Tetney, Near Grimsby DN36 5JX 23 – 28 Monson Street, Lincoln LN5 7RZ 45 nursing and personal care beds, people with dementia 47 nursing and personal care beds & 5 physical disability beds Tel: 01522 530 108 LinCoLn Tel: 01472 210 456 tetneY Email: [email protected] Email: [email protected]

manor Care Centre nightingale house Care Centre

East Kirkby, Near Spilsby PE23 4DB Main Road, Bucknall, Woodhall Spa LN10 5DT 41 personal beds including people with mental health problems 45 nursing and personal care beds & 6 physical disability beds Tel: 01790 763 381 east KirKbY Tel: 01526 388261 bUCKnaLL Email: [email protected] Email: [email protected]

A team that really cares choosing a care home Services delivered in homely environments for yourself, a close relative or a friend is one of the with up to date facilities most difficult decisions you have to make... • Nurse on-duty 24 hours a day We understand this, so why not visit for a few hours, • GP visits to our homes the day or spend a week with us? Visitors are welcome • Visiting Chiropodist and Hairdresser at any time and residents are able to personalise • Respite and day care their room. • Home cooked meals and a wide range of social activities • Special care for mental health-related problems Self funding and local authority funded clients welcome. • En-suite rooms

www.halcyon-care.co.uk