ISSUE49 Untuk Ahli Sahaja

NewsNetworkPP12389/04/2013 (031984) MARCH 2021

Malls, REVIVE and SURVIVE! Inside this Issue Shop and What’s New Be Rewarded Setia City Mall’s new Campaign extension opens

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What’s New Quayside Mall

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PPK Shopping Industry Scan QR Code Survey 2020 to download this newsletter Page 6 & 7 President’s Message

Dear members,

e are already at the end of We also hope that the authorities can PPKM has recently completed our Q1 this year, with the roller continue to present more positive news Shopping Industry Survey for Q1-Q3 2020 coaster year of 2020 behind on the current situation like the status and we are grateful to all our respondents us. While the past year until of vaccinations and the good progress of for sharing their information. Based on Wnow has really been challenging for all of recovered cases so that these will boost these respondents’ statistics, the report us, time has still flown by really fast. public confidence and the economy in indicates key benchmarks for shopping turn. malls, including occupancy rates, trade We started the year with Movement mix, rental and sales, human resource and Control Order (MCO) 2.0 imposed in At the same time, as our industry struggles operational costs. Please do refer to the most states from 13 January 2021 which to preserve cashflow and strives valiantly Executive Summary inside this issue. was then extended until 3 March. This to recover as soon as possible, we have progressed to Conditional Movement been burdened with additional and new Covid-19 is undoubtedly the single most Control Order (CMCO) from 4 March until expenses from service tax on service damaging global game-changer impacting 31 March. charges to be imposed on retailers, everyone and everything. All members expansion of economic sectors liable will need to adapt and adopt as well as Although the authorities have allowed to contribute to the Human Resource evolve and revolve in order to continue more types of businesses to operate during Development Fund and other unjustified the business of shopping malls, possibly MCO 2.0 in consideration of economic demands for new bank guarantees from with an adaptive model. Moving forward, survival, there were many categories Suruhanjaya Tenaga. We have written we need to focus on the positives, not the including the fashion trade which were only to and met the relevant authorities and negatives, and be reminded that lives and allowed to operate just a few days prior to hope to have some positive news in due livelihoods both matter. the Chinese New Year festive season. This course. On an affirmative note, kudos had put a damper on the usual pre-festive to the State Government for This is a clarion call to all malls, we will shopping and shoppers took time to return considering our appeals with their waiver revive and survive! to our malls. Now with CMCO in place and and reduction of entertainment tax for Standard Operating Procedures (SOP) theme parks (details inside this edition) – relaxation on many fronts, footfall is in the this will certainly help in the light of our recovery process for most malls. financial situation of diminished income versus increased costs. However, within this scenario, the authorities recently imposed exorbitant penalties for non-compliance of SOPS for both individuals and businesses, effectively Warmest regards, negating public confidence and scaring off our shoppers. While the overall intent is good to ensure full compliance with SOPs so that we all can thwart the spread of the pandemic, we opine that such draconian action is overkill and unnecessarily excessive.

TAN SRI DATO TEO CHIANG KOK President

#49 | March 2021 2

PPK Malaysia office HAPPENINGS bearers 2020 - 2022

hONOURABLE mEMBERS oF Meeting with Selangor State Government, 7 January aDVISORY bOARD A joint representation was made to the Selangor State Government with Malaysian Tan Sri Datuk Eddy Chen YBhg Dato’ Ngeow Voon Yean Association of Amusement Theme Park & Family Attractions (MAATFA) on the waiver Mr Kumar Tharmalingam of entertainment tax, PPKM and MAATFA were subsequently accorded full exemption Mr Richard Chan from 18 March 2020 - 31 December 2021. Meanwhile, the entertainment duty will be YBhg Dato’ Joyce Yap reduced from 25% to 5% effective 1 January 2022 - 31 December 2026 for theme parks. Mr HC Chan

EXECUTIVE COUNCIL MEMBERS

President YBhg Tan Sri Dato’ Teo Chiang Kok Vice President I Ms Phang Sau Lian Vice President II Ir YL Lum Honorary Secretary Mr William Tang Assistant Secretary Mr KK Lim Treasurer Mr Tan Joon Kai • 4th from left: Tan Sri Richard Koh, MAATFA President Assistant Treasurer • 6th from left: En Zahrul Afindi b Zinil Abeden, Ketua Penolong Kewangan Mr Joseph Yeoh Negeri (Hasil), Selangor State Government • 7th from left: Tan Sri Teo Chiang Kok, PPKM President COMMITTEE MEMBERS

Training/Seminar Mr Chris Chong Ministry of Tourism, Arts and Culture, 2 March PR & Publicity Ms Penny Yaw Social Mr Michael Poh Research En Khairul Ariffin b Ibrahim Sports Mr Darren Hee Special Project Ms Alicia Yuen Technical Mr Lawrence Teh Ms Katy Teo Mr Vincent Chong Northern Region Representative Tourism players were invited for an engagement session with the Minister Tourism, Arts Mr Peter Chan and Culture and we presented the following proposals to revive the shopping industry: Southern Region Representative Ms Farrer Tan • Incentivise shopping by sponsoring cash vouchers Representative • Provide tax rebate to individuals for shopping of goods and services Datin Christine Ling • Launch a nationwide PR campaign to regain public confidence Representative • Nationwide campaign for domestic tourist packages which include shop, stay, Mr David Lau eat and tourist attractions Internal Auditors Ms Agnes Tan • Plan for impactful international promotional events once overseas travel Mr CC Yeap recommences

Tourism Malaysia Strategic Plan 2021-2025, 10 March

Tourism Malaysia informed that there was a drop in tourist arrivals to Malaysia by 83% (2020 vs 2019) due to the pandemic and resultant travel restrictions, and engaged with tourism players to develop a strategy for the next five years. The session was moderated

Publisher by Datuk Musa Hj Yunus, Deputy Director-General, Promotion, Tourism Malaysia and PPK MALAYSIA (Malaysia Shopping Malls Association) discussed several proposals which included: A608, 6th Floor, Block A (Lobby No. 2), No. 1, Jalan SS20/27, Damansara Intan, • Shopping tourism - to work with related industry players to develop a complete 47400 Petaling Jaya, Malaysia package for shop, stay, eat and tourist attractions Tel: 603 – 7727 6202/6232 Email: [email protected] URL: ppkm.org.my • Domestic travel bubble - to target public sector employees and other potential travellers • Digitalisation of the industry - to provide free wifi on tourist buses and tourist areas as well as furnish updated data to drive strategies more efficiently

#49 | March 2021 3 WHAT’S NEW Shah Alam’s largest mall welcomes fast-growing Lulu brand from the Middle East

etia City Mall will open its new wing progressively with Lulu Hypermarket and Department Store and a range of other retail Soffers on 31 March after completing the upgrading of the mall’s expansion works.

Occupying 150,000 sq ft spread over three floors, Lulu Hypermarket offers 100% halal concept and premium quality imported products. They include its own Lulu brand for items such as coffee and coconut oil as well as house brands in electricals, fashion, footwear and ladies’ handbags.

Lulu, a fast-growing retail brand, commands Setia City Mall’s night facade 32% market share in the Middle East and North African region. Ahead of Lulu Hypermarket’s opening, Setia City Mall is teasing shoppers with a sweet treat by offering Lulu signature honey in its current wellness campaign, Healthy Me, Happy Me.

Shoppers with a minimum spend will receive a Free Wellness Gift Box comprising special honey from Lulu as well as hand sanitiser, face mask, vitamin C and strawberry body lotion from Watsons.

Setia City Mall’s new wing, when fully open, will be bringing popular brands and new offerings to the Setia Alam township, home to more than 80,000 residents. They include Ahh-Yum by Kampong Kravers, Ichiban Ramen, K Fry Urban Korean, Santan, Sushi Jiro, Dubuyo, Sepiring, Event space at Setia City Mall Vanilla Mille Crepe, Sup Haji Abu and Chun Yang Tea. our market reach to the secondary and Setia Berhad and Lendlease managed tertiary areas. Asian Retail Investment Fund, Setia City The mall’s completion of its 400,000 sq Mall has increased its investment in ft new wing will also make it the largest “With the current trend towards health, digital initiatives to support tenants in shopping and leisure destination in Shah wellness and experiential shopping, maintaining their market presence and Alam with 1.18 million sq ft of retail space our mall’s positioning is to offer ‘Great to drive spend over the recent restricted and over 4,000 parking bays. For shoppers’ times, inside out’. It will resonate strongly operating environment. convenience, this expanded mid-market with our shoppers who are looking to mall will be offering free Wifi. combine shopping, dining, leisure and “We work closely with them on joint entertainment offers with great times campaigns and FB Live events in order to Setia City Mall General Manager Vivien outdoors at our beautifully landscaped stay top-of-the mind and engage with our Phuah says, “Our continued focus is to park, al fresco dining precinct, waterjet shoppers. We held events like Virtual Yoga deliver a great customer experience and plaza and children’s playground for family and CNY Zumba with Fitness First, Habib foster strong community engagement so fun.” Jewels Renovation Sale besides thematic that we can continue to retain the loyalty collaborations with other tenants such of our existing shoppers while we widen Developed by Greenhill Resources as Oppo, DIY Bites, The Body Shop and Sdn Bhd, a joint venture between S P Beauté Library, all on FB Live,” adds Vivien.

#49 | March 2021 4 WHAT’S NEW Quayside Mall, a curator of community spaces

ollowing Quayside Mall’s successful launch in twentyfive.7, Kota Kemuning last December amid the Covid-19 pandemic, it currently Fenjoys 85% occupancy for its seamlessly connected indoor and outdoor retail outlets spread across four storeys.

With a net lettable area of 331,666 sq ft, the mall’s tenant mix skews towards essentials with anchor tenants such as Jaya Grocer and Harvey Norman occupying 21,194 and 37,835 sq ft respectively alongside food and beverage (F&B) brands like Rong Cuisine, Ying Ker Lou, and Nutz and Boltz. The mall’s ample outdoor elements and waterfront outlets cater for post-lockdown “Its strategic tenant mix targets essentials trends favouring open retail and F&B operators as these have been instrumental in driving retail demand post lockdown,” says Herbie Tan, Gamuda Land Director of Leasing, Retail and Malls.

Besides D Swim Academy, which occupies 10,204 sq ft, the mall also features Quay Hall, a one-stop venue for banquet events, warehousing, seminar and workshop needs. This pillarless hall has over 12,960 sq ft of event space to accommodate gatherings from 50 to 1,000 participants. Its natural ambient lighting makes it a perfect venue for events of all kinds ranging from corporate to wedding banquets. Open spaces and unique attractions such as Farm By The Quay foster experiential Since movement control order (MCO) 2.0 engagement for visitors was announced, the mall’s footfall and income have decreased. Looking long-term, Extolling Quayside Mall’s unique selling in compliance with ongoing Covid-19 Tan says the developer remains committed points, Tan cites Farm By The Quay as safety guidelines.” to serving twentyfive.7 community Malaysia’s first organic vertical farm facility needs throughout this challenging time housed within a mall which is located in its The mall’s spacious, multi-storey central in solidarity with their struggles amid the open Market Square area. It is operated atrium with its two larger-than-life lockdown. by HAVVA Agrotech Sdn Bhd, which flamingo statues and their bright orange- derives its name HAVVA from the use of pink plumage is not to be missed. Likewise, “We are confident of Quayside Mall’s hydroponic, aquaculture, vertical farming, its pet-friendly central park with an Aurora prospects following the lockdown vermiponic and aeroponic techniques. Rhythms musical fountain display in the due to its conducive design, which central lake that greets visitors at 8pm daily facilitates compliance with health and “We received encouraging response and the Alleyway, a covered community safety guidelines as well as standard towards Farm By The Quay as interest space with a Busker’s Corner for street operating procedures. We look forward to in home gardening rose due to recurring performances. accommodating the needs of twentyfive.7 lockdowns. Favouring open spaces with residents and the surrounding communities connections to nature and enhanced In terms of amenities, Quayside Mall has after the recent announcement of air quality, Quayside Mall also features 25 outdoor parking bays and 204 podium Conditional MCO guidelines for Selangor.” abundant natural lighting and ventilation, parking bays as well as 1,009 basement thus fostering positive social environments car parking bays and 265 basement motorcycle parking bays.

#49 | March 2021 5 PPK Malaysia Shopping Industry Survey 2020 PK Malaysia conducted a survey among its members to gather the latest industry figures including on mall operating expenses. This was the ninth industry survey that PPK had conducted since 2002. These surveys are important in assisting both asset owners and decision-makers to develop key benchmarks for optimal management of shopping malls.

PThe survey was conducted in collaboration with Stratos Pinnacle Sdn Bhd, a market research company, using self-administered email questionnaires1.

1.0 Definition of Shopping Mall (by PPK Malaysia) A shopping mall is a cluster of shops served by common thoroughfare containing retail/wholesale shops, services, restaurants, entertainment outlets etc where people can congregate. • These include premium outlets and retail podiums connected to and within mixed-use high-rise buildings like offices or residences and/or airports or transportation hubs. • The mall may be anchored by departmental stores, supermarkets or hypermarkets or large specialty stores • Accessible to and served by a designated car park, not off- street parking • Size: Minimum 50,000 sf NLA The following are not defined as shopping malls: • Standalone hypermarket centre with no specialty shops nor F&B (e.g. TF Value Mart, NSK, or some Econsave in the smaller towns) • Standalone supermarket and department store (e.g. The Store) or large furniture centre, with no specialty stores

2.0 Size of the Shopping Industry in Malaysia We have defined and categorized shopping malls/retail centres There were an estimated 458 shopping malls, with 155.7 million into the following categories. sf in Malaysia, as at end-2020. Including other retail centres such as stand-alone hypermarket/superstore/supermarket centres and market/bazaar centres, the number increases to 701 malls-cum- centres, totalling 185.8 million sf. Smaller malls/centres, with less than 500,000 sf of NLA, form the majority or 83.9% of the total number of malls/retail centres in Malaysia. These smaller buildings also account for 56.4% of the total NLA in the industry.

1 In addition to the data, Stratos Pinnacle also obtained information from its databases and official statistics such as from the National Property Information Centre (NAPIC) and corporate annual reports, to estimate aggregate figures and value for retail space in Malaysia.

#49 | March 2021 6 3.0 Distribution of Shopping Malls/Retail centres in Malaysia

3.1 Distribution by Number of Units 3.2 Distribution by Net LettableA rea (NLA) These percentages are representative of he total shopping malls Central Region accounted for 46.5% of the total net lettable area and other retail centres (N=701) in the country. (NLA) of all shopping malls/ retail centres in Malaysia – making up almost half of the total retail space in the country. The Southern Central Region accounted for the largest number of shopping Region had the second largest distribution with 21.0% of total malls/ retail centres in Malaysia, accounting for 273 or 38.9% of NLA. This was followed by the Northern Region, with 16.8% of the total number of malls/centres in the country. total NLA; East Malaysia with 10.9% of total NLA, and East Coast, This was followed by the Northern Region, which had 140 malls 4.8% of total NLA. or 20.0% of the country’s total; Southern Region with 157 malls or 22.4% of the country’s total; East Malaysia with 89 malls and 12.7% of the country’s total; and East Coast with 42 malls or 6.0% of the country’s total.

4.0 Survey results in Brief 5.0 Concluding Remarks The following survey findings are based on a survey of 50 participating shopping malls during Q1-Q3 2020, where the majority of respondents were established mall operators from various regions in Malaysia. The participating malls consisted of a mix of mall positionings with difference in quality of building finishes and services provided, and were of various mall sizes.

Below are the main findings from this survey among these participating malls:

Based on the above trends, Malaysia’ shopping industry offers approximately 185.8 million square feet of net lettable area with an estimated real estate value of RM145 billion. The industry is also estimated to provide direct employment to an approximate range of 50,000 and 60,000 people, excluding employees of malls’ tenants/shop.

#49 | March 2021 7 ONGOING EVENTS

Shop and Be Rewarded Campaign, 26 - 28 March 2021 (Extended by popular demand to 4 April 2021)

Great news! We are finally able to run our shopping campaign for the end of March 2021 since the January postponement due to MCO 2.0 being imposed. This time around, the three-day national promotion campaign using e-cash vouchers to incentivise and encourage shopping garnered more interest from our member malls. We now have a total of 31 participating malls which will be giving out a minimum of RM900,000 shopping cash vouchers! This SHOP AND BE REWARDED campaign is a collaboration with Tourism Malaysia which provides a matching sponsorship for a much needed boost for the shopping mall and retail industry, which are still striving for survival in the Covid-19 repercussions.

Do refer here for details on the terms and conditions for this pioneer project: http://shopberewarded.ppkm.org.my/Common/ShopBeRewarded_T&C.pdf

Our participating malls include the following:

Central Region

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East Coast

Shop and Be Rewarded Campaign welcomes shoppers! Northern Region

Southern Region

We look forward to similar future projects with Tourism Malaysia as we journey together on the road to recovery of shopping tourism and more.

Join Ms Sophia’s shopping spree

Yay, RM10 discount from my purchases!

#49 | March 2021 8 INDUSTRY NEWS

Music Copyright Royalties Service Tax on Service Charges Bank Guarantee by Suruhanjaya Tenaga Although numerous letters and reminders As members are aware, the Royal Malaysia have since been forwarded and 2 meetings Customs Department (RMCD) recently Suruhanjaya Tenaga (ST) has recently convened by Ministry of Domestic issued a revised guide on management requested for a Bank Guarantee (BG) Trade and Consumer Affairs (MDTCA)/ services dated 15 January 2021 wherein from shopping malls upon expiry of their Intellectual Property Corporation Malaysia service tax now has to be billed for service Electricity Distribution Licenses. PPKM (MyIPO) since last year, there is still no charges. It is our contention that service contends that there is no basis for ST to definitive decision or action from MDTCA charges are not management charges require any additional BG as malls have to date on our appeal for a single collecting but reimbursements to the landlords for body as a successor to Music Rights already paid BGs to Tenaga Nasional expenditure incurred for maintaining Malaysia (MRM). However, together with Bhd (TNB) for the supply of electricity. the User Group*, PPKM will still persevere the building. We have written in jointly We have since written to both ST and and persist. with Malaysia Retailers Association and Ministry of Energy and Natural Resources Malaysia Retail Chain Association to (Kementerian Tenaga dan Sumber Asli – Nevertheless, to continue providing a RMCD and had an online meeting with KeTSA) to waive the request for a BG. conducive shopping ambiance, numerous the Minister of Finance to appeal against key malls have already adopted royalty- the said imposition and for a temporary inclusive music streaming as an alternative moratorium whilst we seek a dialogue. because this is a much more cost-efficient option. Industries Unite (IU) Press Conference, 17 March 2021 PPKM attended a consultation meeting organised by MyIPO on National Intellectual Property Strategy (NIPS) 2021-2025 on 15 March 2021 wherein Tan Sri CK Teo again brought up the users’ appeal for a single collecting body as the only rational, efficient and practical solution to the on-going impasse. He also called for the use of current technological advances to develop a system whereby a direct payment is made to the copyright holder at the point of usage.

In the meantime, MyIPO has organised a survey amongst users of intellectual property, including our member malls regarding a One-Stop Shop Collective Management Organisation (CMO). L to R: Hopefully, the results of this survey Datuk Azlin Ahmad Sharahbi, President Perniagawati; Dato David Gurupatham, Co- will determine the best solution for the Founder of IU/Group Legal Advisor; Datuk Irwin Cheong, Co-Founder of IU/Lead Group current situation and we hope members Coordinator; Tan Sri Teo Chiang Kok, PPKM President; Ms Shirley Tay, President, Malaysia will respond accordingly. Retail Chain Association (MRCA)

*Music User Group comprises the following associations: PPKM is a component of IU, a coalition of more than 110 trade associations comprising 3.3 million business owners. In the face of current business challenges, IU recently held a • Persatuan Pengurusan Kompleks Malaysia (PPKM) – Malaysia Shopping Malls Association press conference to highlight issues of high fines for non-compliance of SOPs as well as • Malaysia Retailers Association (MRA) the lack of clarity from the authorities. • Malaysia Retail Chain Association (MRCA) • Malaysian Association of Hotels (MAH) • Malaysian Association of Hotel Owners (MAHO) Tan Sri CK Teo voiced out that shopping malls and businesses are already all in ICU • Malaysia Budget Hotels Association (MyBHA) and struggling with serious cash flow issues. Introducing the exorbitant compounds has • The Associated Chinese Chambers of Commerce resulted in a negative impression on public confidence to come out, just as businesses and Industry of Malaysia (ACCCIM) • Real Estate and Housing Developers Association are in the midst of the struggle to revive. We hope the authorities will take consideration (REHDA) and make judicious decisions that both LIVES AND LIVELIHOODS MATTER. • BB-KLCC Tourism Association

PPKM has also collaborated with IU in their current SOP Awareness campaign to remind the public on SOP compliance as we are still in the process of combating the pandemic. Do remember our safety is a mutual responsibility for and by everyone. #kitajagakita#

#49 | March 2021 9 PAST EVENTS

Security and Safety Training 17-18 March 2021

As was the case with our other seminars and events, our 2020 foundation security training had to be postponed a few times due to SOPs restrictions until we finally managed to hold it at Cititel, earlier this month.

A very enthusiastic group of 32 security personnel belonging to various malls from in the north to down south, attended the class, which was held with compliance to the required event’s SOPs.

All attendees gave the course a thumbs-up and commented that the topics presented were ‘useful and related to my job’ with ‘delivery easy to understand’. There were even a few who proposed that the two-day training be extended to another day. Look out for the Advanced session which may be planned for later this year.

Thank YOU to all our speakers for your generous sharing!

New way to go – contactless registration for attendance all done Mandatory temperature checks before we start virtually

The SOPs saw classes looking like this …

Class photo of our masked attendees

#49 | March 2021 10 Annual General Meeting 13 March 2021

It was definitely not easy for our speakers to present their topics with their masks on, but the show must go on …

The 36th AGM was held as the first ever virtual event, with a total of 84 members in attendance. President Tan Sri Teo Chiang Kok addressed members to apprise them of the whirl of meetings and consultations with the authorities over the past few months We even managed to carry out a demonstration of cardiopulmonary since MCO 2.0 was imposed from 13 January 2021. Malls’ footfall resuscitation (CPR) with social distancing in place. It is noted that and turnover had dropped drastically then as public confidence emergency response personnel are now required to ensure victims was again shaken with the rapid rise in Covid-19 infections and have their masks on before commencing rescue procedures and we had to work ceaselessly to mitigate the negative impact of mouth-to-mouth resuscitations have been discontinued. movement and business restrictions.

Secretary, Mr William Tang, updated members on our other activities since the last physical AGM held in August 2020. Most activities had been converted to virtual events which hadthe advantage of attracting outstation participants and it isonly recently that we could hold on-site seminars.

Mr Tan Joon Kai, Treasurer, presented the accounts which indicated a nominally positive bottom line and mentioned that this was possible due to the judicious control of operating expenditures although all income-generating events were cancelled or postponed in 2020. With the pandemic situation hopefully improving by later this year, we hope to get back on an A light-hearted moment for a mid-morning fitness check when even keel soon. attentions seemed to flag. In line with our constitution, two new auditors were unanimously elected and we welcome Ms Agnes Tan and Mr CC Yeap on board for 2021/2022.

Attendees patiently queued up to enjoy their buffet lunch, with gloves and all.

#49 | March 2021 11 EDUCATION SERIES 2021 COMING SOON

Certification Courses in Survival Kits for the Shopping Mall Management, New Normal April 2021 25 FEBRUARY 2021

CERTIFICATION COURSE IN SHOPPING MALL MANAGEMENT

Ms Julia Kong, Mr Mike Lee, Mr Kenneth Kuan, We’re back! Senior Manager, Chief Operating Officer of Director of Sales, ONECARD Loyalty KipleLive Kiplebiz After the hiatus resulting from Covid-19 Programme and 1PAY and its aftermath, we are recommencing E-Wallet our bi-annual education and training courses dedicated to shopping mall management which covers the following Our first webinar under the Education series 2021 got off to a great start with more than essential modules: 170 participants in attendance. With the pandemic at our doorstep and the resulting MCO restrictions assailing us every day for many days now, shopping mall practitioners • Marketing and Leasing like ourselves have no choice but to reach out to technology for our daily operations - 5-7 April 2021 from running the building’s daily operations as well as marketing and promotion strategies • Administration to growing stronger footfalls and turnover. Ir YL Lum, Vice President 2 moderated the 8-10 April 2021 webinar with our survival kits during the current challenges and our three speakers • Operations and Maintenance shared insights and information on diverse topics like loyalty cards which leverage on 12-14 April 2021 big data; e-wallets which bring businesses online and cashless parking for a seamless driving experience. There have not been any courses in tertiary education specifically on shopping mall We will be planning more events in the coming months to continue our Education Series management and all our pioneer managers this year so do watch out for announcements soon. have had to learn on-the-job from the time when malls were first built in the country in the 1970s. Therefore, since 2002, we have offered our courses to bring shopping mall employees quickly up to mark with our specifically crafted syllabi focused on the nuances of running malls. Our invaluable speakers are all practitioners and specialists in their own field, selflessly sharing their priceless experiences so that PPKM can contribute towards the growth of professionalism in our chosen careers.

Coupled with this, Covid-19 has undoubtedly resulted in numerous unprecedented lessons globally over the past year, and our speakers will share how these have impacted our shopping malls. Having a virtual webinar certainly attracted nationwide attendees Courses will be held at One World Hotel, Petaling Jaya.

More details available here: http://ppkm.org.my/certification-course- shopping-mall-management-april-2021/

#49 | March 2021 12 VTTT

ROBOTICS – The New Era of Cleaning

We started off 2021 looking at technology coming to the fore of shopping mall operations with robots doing the cleaning in malls and other buildings.

Ernie Lim and Sarvin of E Trend Marketing introduced our members to Malaysia’s first ever autonomous cleaning robots for commercial spaces which are already being used in our neighbouring countries.

VTTT 1 With Great Power Comes Great Responsibility

Edwin Ng of Sun Synergy took attendees for ‘A Look into Safety and Accessibility for the Public’ and presented various recommendations for building safety features like anti-slip stair nosings, safety gratings and tactile indicators.

As specialists in flooring, Sun Synergy genuinely believes that they are responsible to make our community a safer place to traverse.

VTTT 2

NETWORKING PARTNERS

Asosiasi Pengelola Pusat Belanja Indonesia (APPBI) Japan Council of Shopping Centers (JCSC) Nordic Council of Shopping Centers (NCSC) Association of Consulting Engineers (ACEM) Korea Building Owners & Managers Association (KBOMA) Pertubuhan Akitek Malaysia (PAM) BBKLCC Tourism Association, Malaysia Crime Prevention Foundation (MCPF) Property Council of Australia (PCA) British Council of Shopping Centres (BCSC) Malaysia Retail Chain Association (MRCA) Quality Restroom Association of Malaysia (QRAM) Building Management Association of Malaysia (BMAM) Malaysia Retailers Association (MRA) Real Estate & Housing Developers Association, Singapore Council of Asian Shopping Centers (CASC) Malaysia Green Building Confederation (MGBC) (REDAS) Dewan Bandaraya Kuala Lumpur (DBKL) Malaysian Association of Convention and Exhibition Organisers Real Estate and Housing Developers Association (REHDA) Eastern Regional Organisation for Planning & Human and Suppliers (MACEOS) Shopping Center Council of Australia (SCCA) Settlements (EAROPH), Malaysia Malaysian Association of Hotel Owners (MAHO) Taiwan Council of Shopping Centers (TCSC) FIABCI Malaysia Chapter Malaysian Association of Hotels (MAH) The Associated Chinese Chambers of Commerce and Industry of Fire Prevention Council Malaysia (FIPCOM) Malaysian Association of Travel & Tour Agents (MATTA) Malaysia (ACCCIM) Hong Kong Trade Development Council Malaysian Franchise Association (MFA) The Malaysian Society of Association Executives (MSAE) Institute of Shopping Center Management Ltd (ISCM), Hong Kong Malaysian Tourism Federation (MTF) The Institute of Engineers, Malaysia (IEM) International Council of Shopping Centers (ICSC) Mall China Tourism Malaysia Jabatan Bomba dan Penyelamat Malaysia Middle East Council of Shopping Centers (MECSC)

#49 | March 2021 13 MEMBERSHIP 2021

CORPORATE MEMBERS INDIVIDUAL MEMBERS Shopping Centre Abdul Aziz b Aman Kenny Chin, CMM Sit Chee Koon, CMMLM, 1MK Mall Johor Bahru City Square The Starling Abdul Razak Tuah b Othman, Khairul Ariffin Ibrahim CMAM 1Shamelin Shopping Mall Office Tower The Summit Subang USJ CMOM Khoo Kah Guan, CMOM Siti Absah Binti Kamarudin, 1st Avenue, The Waterfront @ Parkcity Agnes Tan Mee Yoke Khor Siak Seng, Vincent CMAM 3 Damansara KB Mall The Weld Aida Azimah Mohamad Abas, Koay Poay Shin, CMMLM Siti Habsah Binti Rahmat Aeon Mall Taman Maluri KL East Mall Toppen Shopping Centre CMMLM Kok Huei Yuen, CMMLM Rambali, CMAM Alam Sentral Plaza KL Gateway Mall Tropicana Gardens Shopping Ainain Birriyah Binti Zek Kuan Chuin Seong, CMOM Siti Zubaidah Binti Zakaria Alor Star Mall Parade Mall Khairuddin, CMAM Kuan Hoi Chean Steve Lim Boon Hoe Aman Central Kluang Mall Utropolis Aminudin b Mohd Noah, Kung Suan Ai, CMMLM Soh Shang Ching, Harry, Amcorp Mall Kompleks Bukit Jambul Shopping Mall CMOM L Izwan b Abdullah, CMMLM CMMLM Amerin Mall Kompleks Metro Point Vivacity Megamall, Kuching Amos Chew Yee Onn, CMMLM Larry Tan Teck Lai Soon Sheer Jin,CMOM Atria Shopping Gallery Kompleks Mutiara Wangsa Walk Mall Andrew Ashvin, CMM Lau Chore Yee, John Subramaniam Apparow, avenue K Kompleks Star Parade Wetex Parade Shopping Andrew Jong Nyuk Nang Lawrence Teh Cheng Poh CMOM Bangsar Shopping Centre Kompleks Tun Abdul Razak Centre Angel Wong Ern Qi, CMMLM Lee Bee Tieng, CMMLM Tan Cheng Guan (KOMTAR) Zenith Lifestyle Centre Ang Khoon Looi, Carol Lee Beng Beng, CMM Tan Hui Swan, Farrer, CMM BBCC Kota Raya Complex Ang Kung San Lee Chee Hoe Tan Joon Kai Berjaya Megamall KSL Esplanade Mall Anthony Dylan anak Frankie Lee Mun Keong Tan King Way Kuala KTCC Mall Jurem Lee Poh Chu, CMMLM Tan Sri Dato Teo Chiang Kok Lumpur Kuantan Parade Aw Ik Qian, CMMLM Lee Siew Cheng, Karen, CMMLM Tan Sri Datuk Eddy Chen Berjaya Waterfront Complex KWC Fashion Mall Beh Soo Ming Lee Sze Ying Lok Loi Central i-City Shopping Centre Kulim Central Beh Chin Sien, CMMLM Lee Shyh Chnan, Peter Tan Ting Sin, CMOM Central Market Candice Foong May Yee Lee Wai Leng Tan Yuen Yuen , Sylvia, Central Square Sungai Petani M3 Mall Affiliate Carmen Lee Suet Hoong, Leng Lay Peng, CMMLM CMMLM, CMOM , Melaka CMOM Lew Wen Feng, CMMLM Tang Chee Weng Centro Maju Junction Mall Members Carriek Chong Ka Loong, Liew Su Hiung, Michael, Tang You Qing, Eugenie Cheras LeisureMall Melawati Mall Individual CMOM CMOM Tee Beng Soon, Alex Citta Mall Mesamall Chai Wai Kit, Steve, CMMLM Lim Hooi Fung, CMOM Thee Wei Loong, Dexter, City Mall Mid Point Shopping Complex Faizal Rahim b Moidunny Chan Chin Meim Lim Fei Yoon CMMLM Cityone Megamall Gan Siew Chain Chan Hong Kong, Peter Lim Kok Kheng Teh Siew Yan, CMAM Damen Mall Mid Valley Southkey Kevin Chiu Zhenwei, CMM Chan Jen Nee, Jenny, CMM Lim Koon Hooi, Cynthia, Teo Chui Ping Dataran Pahlawan Melaka Mitsui Outlet Park KLIA Lee Chee Leong Chan Lai Moi CMMLM Teo Su Ching, Katy Megamall Mydin Mall Lok Chin Lum Chan Pui Li Lim Lay Hoon, CMM Teoh Eng Chiat, Andrew Datum Jelatik Mall MyTown Shopping Centre M.Letchumanan Chang Wai Kwan, CMMLM Lim Rong Jiang, CMMLM Teoh Song Loon, CMMLM Dayabumi New World Park Ng Choo Yiew, Thomas Chan Wai Yee Lim Shoo Wenn Tian Keng Swee, CMOM DC Mall Nexus Bangsar South Ng Chung Yau Chan You Li Lim Shing Nie, CMMLM Tun Mohd Afindi b Yusof Outlet Mall Nu Sentral Phan May Ling Chang Loo Wei, CMMLM Lim Su Yi Veronica Centine Metcalfe, Dpulze Shopping Centre Pandan Kapital Tay Seow Liang, Victor, CMOM Chee Ken Fah, Daniel, CMM Lim Tek Guan CMOM e @ Curve Paradigm Mall Tee Kok Guan Chee Kok Leong, Danny, Lisbet Ling Kiang Hfoong, Vickneswaran Arumugam, East Coast Mall Paradigm Mall Johor Bahru Timothy Liew Heng Kwun CMMLM CMMLM CMMLM Eastern Mall Paragon Market Place Timothy Sangawa Chen Lee Chun Loo Hoey Theen Wan Ainon Binti Abd Aziz, Ekocheras Mall Paragon Point Shopping Wong Paik Tho Cheng Yew Ong Loong Jee Yung CMAM Empire Shopping Gallery Centre Woo May Foong Cherci Chan Huey Chyn, Lum Youk Lee Winnie Sam Min Wah, Encorp Strand Mall Pasaraya Komuniti @ Mart Yasmin Mokhtar CMMLM Ma’amur Gadafy b Abdul CMMLM Endah Parade Kempas Yew Poh Ling Chew Fei Sean, CMMLM Rashid Wong Chan Fai, Eric YY Lau Chew Siew King, Candy Mabel Tan Mui Pow, CMMLM Wong Kong San First World Plaza Paya Bunga Square (PB Chew Yien Yien, Doreena, Maheran bt Hamdani Wong Sook Voon, CMMLM Freeport A’Famosa Outlet Square) CMMLM Marilyn Chuah Siu Ching, Wong Woei Ming, Michael, Galleria@Kotaraya Pearl Point Shopping Mall Chia Wen Jun, CMMLM CMMLM CMAM, CMOM Gamuda Walk Pedas RSA Chin Wah Sheng, CMOM Michael Poh Oon Howe Wong Yoke Ping gateway@klia2 Pelangi Leisure Mall Chiu Jing Chun, Selwyn, Michelle Chin Mee Ching Woo May Shee, CMMLM Genting Highlands Premium Perling Mall CMOM Mira Rahman, CMMLM Yakob Haron, CMOM Outlets Pernama Kompleks Mutiara Choo Wan Da, Desmond Mohamad Khalid Bin Idross, Yap Weei Kee, CMMLM Giant Hypermarket Bandar Armada Affiliate Chong Min Fui, Vincent, CMM CMOM Yap Yin Yee , CMMLM Kinrara Pertama Complex Chong Voon Fooi Mohamad Nazri b Mohd Yap Yoke Lan, Rachel Giant Hypermarket Banting Plaza Angsana Members Chow Heng Wah, CMM Mokhtar, CMOM Yeap Chin Chong, CMM Giant Hypermarket Batu CORPORATE Christine Ling Mei Hui Mohamad Amirudin b Abu, Yeo Yee Yean, CMMLM Caves Plaza Merdeka Christopher Stanley, CMMLM CMAM Yew Joo Heng, CMOM Awbros International Sdn Bhd Giant Hypermarket Bayan Plaza Metro Kajang Chu Chia Siong, CMM Mohd Helmi Bin Mohd Yew Su San Fair Star Shopping Sdn Bhd Baru Plaza Pelangi Chua Qin Wei, CMMLM Affendi, CMOM Yeoh Keong Shyan Festival City Sdn Bhd Giant Hypermarket Kemuning Plaza Salak Park ‘SPARK’ Chua E Fun, CMMLM Mohd Nizam b Abdul Rahman Yu Kim Khim Golden Mayflower Sdn Bhd Utama Plaza Shah Alam Chua Eng Neo Mohd Rafiz Azwan bin Yuen Chew Yung Kingsmen Sdn Bhd Giant Hypermarket Klang Chua Jenny Hashim Zainab bt Abd Kadir Mandrill Tech Sdn Bhd Giant Hypermarket Klang Publika Shopping Gallery Chuah Ying Huey, CMMLM Mohd Taufiq Hidayah b Zahayu Shima bt Ayub, (ServeDeck) Sentral Riverwalk Village Chuang Chew Loon, Alvin, Ahmad Zawawi, CMOM CMMLM OCK Telco Infra Sdn Bhd Giant Hypermarket Kota Quayside Mall CMOM,CMAM Ng Bee Fong, Samantha, Zulkahar b Khamis, CMOM Selangor Dredging Sdn Bhd Damansara Darren Chear CMOM, CMMLM SL Group Design Sdn Bhd Giant Hypermarket Kuala Mall David Lau Hing Luong, CMM Ng Kuan Yee, Selina Stratos Pinnacle Sdn Bhd Terengganu RCMC Sdn Bhd Dayal a/l MK Prabhakaran Noor Salehah bt Wahid, Sun Synergy Sdn Bhd Giant Hypermarket Kuantan SACC Mall Dr. Alvin Lim Boon Yew CMMLM The Hot Shoe Show & Giant Hypermarket Plentong Sarawak Plaza Eddie Ng Hing Loi Nor Hayati bt Nawawi Suri, Company Sdn Bhd Giant Hypermarket Putra SB Mall Edison Yeoh Weei Yih, CMM The Lot Associates Sdn Bhd Heights Segamat Central Shopping CMMLM Norlian bt Md Tahir, CMAM Visata Creative Sdn Bhd Giant Hypermarket Senawang Centre Ee Huey Fang, Jyne, CMMLM Norbaiyah bt Mohd Yusof Giant Hypermarket Seri Sejati Walk Elizabeth Chan Choo Im Nurshaheera Binti Othman Kembangan Semua House Emyriza bt Mohamed Nurul Atiqa Hisam, CMMLM Giant Hypermarket Shah Eric Tee Lai Keong Nurul Azuin Binti Adnan, Alam Setia City Mall Eugene Khoo CMMLM Giant Hypermarket Subang Shaw Parade KL Esmei Eng Shih Mei, CMMLM Ong Eng Hin, CMM Jaya Shaw Centrepoint Eva Hew, CMMLM Ong Hui Ling Giant Hypermarket Tampoi South City Plaza Evelyn Lo, CMM Ooi Boon Shya, CMMLM, Giant Hypermarket Ulu Klang Star Avenue Lifestyle Mall HONORARY Fazrul Isham b Mohd, CMOM Giant Mall Kelana Jaya MEMBERS CMMLM Padma Prian @ Padman s/o Giant Superstore Tunjung Retail Marina Fern Tan Feng Ching Maniam Dato’ Ngeow Voon Yean Giant Setapak Gan Lip Lin Patrick So Kee Whuay Dato’ Joyce Yap, CMM Giant Superstore Jerteh Goh Boon Ooi, CMOM Pearly Lim Meng Li, CMMLM HC Chan, CMM Giant Superstore Kangar Sunshine Tower Goh Chong Wooi Penny Yaw Giant Superstore Kuala Pilah Sunway Big Box Hau Chee Seng Phang Sau Lian Giant Superstore Prima Hee Yaw Hoong, Darren, Phoon Kin Kheong, CMM Saujana (Kajang) Sunway Citrine Hub CMMLM Rajashegaran a/l Glo Damansara Sunway Giza Mall Heng Chin Ing, CMMLM Ramakrishnan, CMOM GM Klang Wholesale City Herbie Tan Kim Whatt Rashidan b Ismail, CMOM Mall Hing Yi Xin Richard Chan Chee Keong, Great Eastern Mall Sunway Velocity Hirdawati Mohd Nasir, CMAM CMM Green Heights Mall Suria KLCC ASSOCIATE Ho Wai Hoong, CMMLM Ronald Ling Ing Han, CMMLM Shopping Mall Hoe Chee Seng Samantha Ooi Suii Liin Sutera Mall MEMBERS How Siew Choo San Wei Hwa, Wivien Ishraqi Shah b Abu Bakar, Saw Lee Chuan Harbour Mall Sandakan Taiping Mall Ng Hean Yin Hartamas Shopping Centre Tasek Central CMMLM, CMOM Set Hon Foong Imago, KK Times Square Terminal Larkin Sentra James Chin Onn Soon, CMAM Shahrol Azman b Abd Kahar, LEGEND Intermark Mall Terminal One Shopping Jason Chin Teck Seng CMOM CMMLM IOI City Mall Centre Javed Irshad Sani Shaifulddin A. Majid, CMM Certified Mall Marketing & IOI Mall Bandar Putra Kulai The Curve Jeffrey Soon Jun Yann, CMAM, Sharifah Fairuz Binti Syed Leasing Manager IOI Mall Puchong The Exchange TRX CMMLM Hashim, CMMLM CMOM IPC Shopping Centre The Linc Joseph Teo Fang Yih, CMM Sharinah Binti Muhamad Certified Mall Operations Josephine Lim Kwee Yuen, Sarep Manager The Gardens Mall CMAM Island Plaza The Main Place CMAM Sharon Lee Suit Fong, Certified Mall Administration ITCC Mall The Mines Julia Chan CMMLM Manager The Shore Shopping Gallery Junairiah bt Afandi, CMAM Siegfried Shaun Dela Pena, CMM Jetty Point Duty Free Complex The Spring Katherine Tan CMMLM Certified Mall Manager

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