Australian Campervan and 4WD Rentals | Effective 01 April 2021 - 31 March 2022 Issued 19 April 2021

Thank you for choosing Britz. We are very proud of our product and our reputation, and we have built our business on providing the best possible experience for our customers. Your safety and security are our greatest concerns, so to assist you in making your holiday a wonderful experience, it is important for you to carefully read these terms and conditions. Should you have any questions or complaints about these terms and conditions please contact us on freecall 1800 331 454. These terms and conditions do not exclude, restrict or modify the application of any provision, the exercise of any right, or the imposition of any liability under any statute (including the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law).

1) RATES AND CONDITIONS the cost of damage resulting from a single Vehicle (with the exception of registered Rates and Conditions quoted in our Vehicle rollover as described in clause 18.1(a). guide dogs). documentation are subject to change without ‘The Bundle’ means the product offered by 4.4 The toilet and wastewater tank (if notice. However (subject to changes in Britz to its Customers that, when purchased in applicable) must be emptied prior to the legislation or errors) we will not alter rates or conjunction with the Liability Reduction return of the Vehicle, or an additional conditions applicable to your rental once your Option, provides cover for the cost of damage AU$125 soiling fee will be charged to the booking has been confirmed by Britz. Any resulting from a single Vehicle rollover as Customer. booking amendments will result in the rate described in clause 18.1(a). booked being re-calculated at the rate 5) BRANCH HOURS OF OPERATION 3) RENTAL DURATION applicable on the date of amendment. Please 5.1 All Vehicles must be collected from, and 3.1 Rental days are calculated on a calendar day note all prices are quoted and payable in returned to a Britz Campervan branch. Britz basis. When calculating the number of days Australian dollars. Branch opening dates and hours can be the Vehicle is rented, the day of pick-up is obtained from a Booking Host (freecall 1800 2) DEFINITIONS counted as day one of the rental, regardless of 331 454) and are available on the Britz ‘Agreement’ means the Rental Agreement pick-up time. The day of the Vehicle’s return is website. Customers must allow adequate time and these Terms and Conditions. counted as the final day of the rental to complete the required paperwork when ‘Customer’ means the person or persons regardless of drop-off time. collecting or returning the Vehicle. nominated as the hirer and any person whose 3.2 Minimum rental periods are subject to credit or debit card is presented for payment 5.2 4WD Vehicles are only available to and from change, and any such change will be notified Broome, Darwin, Alice Springs, Cairns, of the Customer’s charges. Refer to clauses to you prior to booking confirmation. 24, 27 and 34 for information about the Brisbane, Adelaide, Melbourne and Perth. 3.3 Britz may apply a minimum rental charge Liability Deposit requirements and credit and 5.3 A surcharge of AU$100 will apply to all Vehicle equivalent to the number of hire days in the rentals that are collected or dropped off on debit card payments. minimum rental period multiplied by the ‘Britz’ means Tourism Holdings Australia Pty the following days: applicable daily rental rate/s. If a Customer Ltd. (a) 05 April 2021 – Easter Monday wishes to hire a Vehicle for less than the rental (applies to all Britz branches); ‘Damage’ means any and all damage as period, and Britz agrees, a fee equivalent to described in clause 24.8. (b) 25 April 2021 – ANZAC Day the difference between the rate for the Rental (applies to all Britz branches); ‘Liability Reduction Option’ means the liability Period and the minimum rental charge will reduction option described in clause 24. (c) 03 May 2021 – Labour Day (applies to apply. ‘Rental Period’ means the hire period or any Brisbane and Cairns branches only) and May agreed variation thereof and any additional 3.4 Late pick-up or early return of the Vehicle Day (applies to Alice Springs and Darwin period during which the Vehicle is in the does not entitle the Customer to any refund of branches only); Customer’s possession or control. the unused portion of the rental. (d) 07 June 2021 – Western Australia Day (applies to Broome and Perth branches only); ‘Vehicle’ means the Vehicle hired by the 4) DELIVERY AND RETURN OF VEHICLE Customer and includes tyres, tools, (e) 14 June 2021 – Queen’s Birthday (applies to 4.1 The Customer acknowledges having received accessories, camping utensils, and all other Adelaide, Alice Springs, Darwin, Melbourne, the Vehicle in a clean condition, with a full fuel equipment, documents, or additional hire Sydney and Hobart branches only); tank and full bottles of gas (if applicable). items related to the Vehicle and any (f) 02 July 2021 – Alice Springs Show Day (applies replacement or substitute Vehicle that may be 4.2 The Customer will return the Vehicle in a clean to Alice Springs branch only); provided. condition with a full fuel tank and full bottles (g) 23 July 2021 – Darwin Show Day ‘Liability’ means the amount the Customer is of gas (if applicable and subject to any pre- (applies to Darwin branch only); liable for under this Agreement in respect of purchase fuel and/or pre-purchase gas option (h) 02 August 2021 – Picnic Day (applies to Alice the Vehicle and the Customer’s Use of the being taken), on the return date, time and Springs and Darwin branches only) and Bank Vehicle. location set out in the Rental Agreement. Holiday (applies to Sydney branch only); ‘Liability Deposit’ means the deposit paid by Failure to adhere to these requirements will (i) 11 August 2021 – Royal Queensland Show the Customer to Britz on the day the Customer result in additional charges. Should the (applies to Brisbane branch only); collects the Vehicle from Britz which will be Customer have the pre-purchase fuel and/or (j) 27 September 2021 – Queen’s Birthday used to reimburse Britz for the cost of any the pre-purchase gas option there is no refund (applies to Broome and Perth branches only); Damage caused by the Customer to the for unused fuel and/or gas. (k) 04 October 2021 – Queen’s Birthday (applies Vehicle under the terms of this Agreement. 4.3 Britz reserves the right to charge the to Brisbane and Cairns branches only) and ‘Restricted Road’ means each of the roads Customer a cleaning fee in the amount of Labour Day (applies to Adelaide and Sydney and areas described in clause 18.3. AU$250 if the Vehicle is not returned in a branches only); The ‘Britz Inclusive Pack’ means the product clean condition (at Britz’s sole discretion (l) 02 November 2021 – Melbourne Cup (applies offered by Britz to its Customers that includes acting reasonably). This includes smoking to Melbourne branch only); the Liability Reduction Option and cover for related cleaning, as smoking is not permitted (m) 26 December 2021 – Boxing Day at any time in the Vehicle or animal related (applies to all Britz branches); cleaning as animals are not permitted in the

(n) 14 February 2022 – Royal Hobart Regatta 9) RENTAL EXTENSION who purchase the 4WD Max Cover will be (applies to Hobart branch only); 9.1 If the Customer wishes to extend the rental upgraded to unlimited kilometres per day. (o) 07 March 2022 – Labour Day whilst on hire, they must first obtain (applies to Perth branch only); and authorisation from Britz by calling 16) LICENCE (p) 14 March 2022 – Adelaide Cup Day (applies to 1800 331 454. This is subject to availability. A full (non-probationary) resident country Adelaide branch only), 8 Hours Day (applies to The extra cost of an extended rental must be driver’s licence must be presented at the time Hobart branch only) and Labour Day (applies paid by the Customer by credit or debit card of rental for each nominated driver. If the to Melbourne branch only). on confirmation of the rental extension. licence is not in English format, an international driver’s licence is also required. 5.4 Customers must allow adequate time to 9.2 Failure to obtain an authorisation for a rental complete the required paperwork when extension will result in a late fee of AU$150 17) AGE RESTRICTIONS collecting or returning the Vehicle. All Vehicles per day in addition to the daily rental rate Drivers must be 21 years of age or over with must be collected from and returned to a Britz (plus Liability Reduction Option charges) for the exception of the hired Vehicle being the Campervan branch. each day until the Vehicle is returned. The Action Pod which requires drivers to be 18 daily rental rate charged will be the rate years of age or over. 6) CHANGE OF DROP-OFF DESTINATION applicable on the day of extension (which may 6.1 If the Customer wishes to change the drop-off differ from the original rate booked) per 18) USE OF THE VEHICLE destination, they must first obtain Vehicle for the extended rental period. These 18.1 The Customer agrees that, during the Rental authorisation from Britz by calling 1800 331 charges will be applied to the Customer’s Period, the Customer will not allow the 454. Subject to the change being approved, credit or debit card on a daily basis until the Vehicle to be: an additional charge of up to AU$750 may Vehicle is returned. (a) driven otherwise than in a prudent and apply, which will be notified to you at time of cautious manner. A single Vehicle rollover is approval and is required to be paid 10) RENTALS IN BROOME considered a breach of this condition. A single immediately via credit or debit card. The fee An additional remote location fee of AU$750 Vehicle rollover may include, but is not limited may apply in all change of drop-off destination applies to all Vehicles picking up or dropping to, a Vehicle that has rolled, tipped or fallen cases irrespective of the reason for the off in Broome. Only one remote location fee is over and this has caused damage to the side location change. charged per vehicle. This is in addition to any and/or roof area of the Vehicle in 6.2 Notwithstanding clause 6.1 above, if the One-Way fee if applicable. This fee will be circumstances within the control of the Customer is unable to return the Vehicle to charged to the Customer at the time of Customer. Customers who have purchased the agreed drop-off destination because of booking except in the case of a change in The Bundle (in conjunction with the Liability circumstances beyond the Customer’s control, drop-off destination occurs in accordance Reduction Option) or the Britz Inclusive Pack they must first contact Britz to agree on a new with clause 6 in which case this fee will be will have the cost of damage resulting from an drop-off destination for the Vehicle. The charged at the time that change is made. accidental single Vehicle rollover covered, following are examples of circumstances that 11) HOBART PICK UP FEE providing that the Customer has not may be beyond the Customer’s control: a otherwise breached this Agreement in weather event, natural disaster (including A pick up fee of AU$100 per hire will apply to Vehicles picking up in Hobart. relation to the rollover; earthquake, tsunami, volcanic eruption or (b) driven at a speed in excess of a speed limit wild fire), public health event (including 12) ONE-WAY RENTALS displayed in relation to the road that the epidemic / pandemic), strike, terrorist act, 12.1 Subject to availability, one-way rentals are Customer is driving on and as posted by the governmental, regional or local authority available between thl branches in Broome, relevant state or territory authority; restrictions, change in law. Britz may charge a Perth, Darwin, Alice Springs, Adelaide, Hobart, (c) driven at a speed in excess of 110 kilometres fee to cover any reasonable costs it incurs as a Melbourne, Sydney, Brisbane and Cairns. per hour at any time, including where the consequence of the agreed change in drop-off posted legal speed limit is in excess of 110 destination. This fee will be notified to you at 12.2 A One-Way fee of AU$165 applies where Vehicle collection originates from Cairns, kilometres per hour; time of agreement and is required to be paid (d) driven at a speed in excess of 90 kilometres immediately via credit or debit card. Brisbane, Sydney, Melbourne, Hobart or Adelaide and returns to one of these per hour at any time, including where the posted legal speed limit is in excess of 90 7) LATE DROP-OFFS locations. Should the hire originate or return to Darwin, Broome, Alice Springs or Perth the kilometres per hour (only applies to 4WD 7.1 If the Customer wishes to drop-off the Vehicle Vehicles when driven on recognized unsealed to a Britz branch after business hours, they one-way fee is AU$250. One-way fees are additional to any other fees that may apply. roads); must first get approval from Britz by calling (e) driven by a person under the influence of 1800 331 454. The Customer will incur an The One-Way fee will be charged to the Customer’s credit or debit card at the time of alcohol or drugs or with a blood alcohol level additional fee of AU$150 per day (in addition in excess of that permitted by law; to the daily rate being charged) if the booking except in the case of a change in drop-off destination in accordance with clause (f) left with the ignition key in the Vehicle while it Customer fails to obtain such approval from is unoccupied; Britz prior to the late drop-off of the Vehicle. 6 in which case the One-Way fee will be charged at the time that change is made. (g) submerged in water, brought into contact This late drop-off fee and the additional rental with salt water, used in a creek or river charges will be charged to the Customer’s 13) MULTIPLE RENTALS crossing (applies to 2WD vehicles), driven on a credit or debit card. Should a Customer have more than one beach or through flooded areas; 7.2 If the late drop-off is approved, a fee of consecutive rental, the bookings can be (h) used for any illegal purpose or in any race, AU$150 is applicable and the Customer will be combined to qualify for longer-term hire rally or contest; required to pay an extra day’s Liability discounts off the daily Vehicle rates. (i) used to tow any vehicle or trailer; Reduction Option charge (if applicable) as Consecutive campervan hire in South Africa (j) used to carry passengers or property for hire they will be held responsible for the Vehicle for Britz and maui; and in Australia and New or reward; up until the time that it is checked in by a Britz Zealand for Britz, maui and Mighty can be (k) used to carry more persons than is permitted staff member the following day. This late combined to qualify if travel is within a 3- by any relevant authority or detailed in the drop-off fee is required to be paid via the month period. Vehicle manual or on the Vehicle or specified Customer’s credit or debit card on approval of in this Agreement; the late drop-off. 14) EXTRA DRIVER FEES (l) used to carry volatile liquids, gases, explosives An extra driver fee applies for each additional or other corrosive or inflammable material;

8) LATE PICK-UPS driver’s licence added to the rental agreement and If, due to unforeseen circumstances, the except where The Bundle or the Britz Inclusive (m) used for the purpose of transporting and Customer wishes to collect their Vehicle after Pack has been purchased. haulage of goods other than what might be business hours, they must first get approval reasonably expected of a leisure rental. from Britz (call 1800 131 454). If the late pick- 15) ADDITIONAL KILOMETRE CHARGE up is approved, a fee of AU$150 is applicable. All 4WD Vehicles have 300 kilometres 18.2 Use of Britz products and services included per rental day. Thereafter a charge of The Customer is responsible for the activity $0.50 per kilometre may apply. Customers and use of all goods and services purchased from Britz.

The Customer and any user that the Customer (ii) a Customer has taken a 4WD Vehicle on a concerned unfit for operation during the permits to use a Britz product or service, is Restricted Road, Rental Period and for which a claim is not solely responsible for observing safe driving, (b) The fee described in 18.3A(a) will be due and excluded in accordance with clause 20.4 operating, and other practices so as to avoid payable by immediate deduction from the below. accidents or injury to persons or property. It is Customer’s credit or debit card. 20.4 Claims will be excluded, and the Customer will the Customer’s responsibility to use all Britz 18.4 We value your well-being, and for safety be charged for any on-road assistance, where products and services (including the use and purposes, Britz reserves the right, at its sole the malfunction was caused by the reliance of any data provided through an discretion, to restrict Vehicle movements in Customer’s actions or omissions, or where the associated device (“Data”)) in a careful, certain areas due to: fault is not covered by the Vehicle sensible, responsible and safety-conscious (a) adverse road or weather conditions manufacturer’s guarantee. This will include manner. You must not use or knowingly (b) the distance to nominated destinations in any on-road assistance for the following: permit others to use the products or services relation to the length of the hire period; and (a) The Vehicle running out of fuel for any fraudulent, malicious, inappropriate or (c) any concerns Britz, its employees or agents (b) The keys being locked inside the Vehicle or illegal purposes, or in a manner that may may have regarding driver experience or lost threaten or cause harm to any other person, ability. (c) Flat batteries caused by incorrect usage of the Britz, or otherwise disrupt the proper Britz will advise you on pick-up of any travel batteries and or incorrect usage of any operation of the product, service, or network. restrictions known at that time. equipment that requires the batteries to Use of Data or any feature provided through a 18.5 Where Britz mandates a change in drop off operate Britz product or service is at the Customer’s location, fees as per clause 6 will not apply. (d) A breakdown caused by wilful neglect own risk and is intended as a reference tool 18.6 The Customer shall not make any alterations The charges will comprise, but are not limited only. The use and interpretation of the Data is to, a call-out fee and the cost of repair your responsibility and you acknowledge and or additions to the Vehicle without the prior written consent of Britz. (including any replacement parts, if agree that the Data may not be suitable or applicable) and must be paid directly by the verified by anyone, and may contain 18.7 Up to two cats or dogs may be carried in the customer to the applicable service provider. inaccurate or incomplete information due to Vehicle. A pet service fee will apply. Britz the passage of time, changing circumstances, reserves the right to charge the Customer a 21) VEHICLE AVAILABILITY sources used, and the nature of collecting AU$250 cleaning fee for any animal related 21.1 Vehicles cannot be requested by make or geographic data, any of which may lead to soiling of the Vehicle. model, only by vehicle category. incorrect or unreliable results. 18.8 The Customer shall take all reasonable steps 21.2 Britz will endeavour to supply the vehicle 18.3 Driving campervans on certain roads in to properly maintain the Vehicle and will category selected, however should the vehicle Australia is both difficult and dangerous. contact Britz immediately should any and all booked be unavailable through unforeseen Accordingly, to protect customers’ safety, Vehicle warning lights indicate any circumstances, Britz reserve the right to Britz limits the roads our customers can travel malfunction or potential malfunction. substitute an alternative vehicle without prior on. Road restrictions apply as follows: 18.9 All Spirit of Tasmania ferry bookings must be notification. The alternative vehicle shall be as (a) 2WD Vehicles must not be used on any made for a 7.7m long vehicle to allow for a close a substitute for the booked vehicle as unsealed road (being a road not sealed with a change in vehicle type. possible. hard material such as tar, bitumen or 21.3 Should the Customer decide to voluntarily

concrete). Off road conditions include, but are 19) MAINTENANCE AND REPAIRS downgrade their vehicle category from that not limited to: fire trails, beaches, sand, 19.1 Britz will reimburse the Customer for booked, they will not be entitled to a refund. tracks, fields or paddocks. The only exception expenditure up to AU$100 reasonably to this is reasonable use of access roads incurred in rectifying any mechanical failure to 22) TITLE TO VEHICLE limited to a maximum of twelve kilometres in the Vehicle. For repairs costing over AU$100, The Customer acknowledges that Britz retains length to recognised commercial Britz will need to be informed and confirm the title to the Vehicle at all times. The Customer campgrounds and major tourist attractions. repair in advance. Repairs will be approved shall not agree, attempt, offer or purport to (b) 4WD Vehicles can be driven on recognised and reimbursement for expenditure will be sell, assign, sub-let, lend, pledge, mortgage, unsealed roads. made (where applicable), provided the let on hire or otherwise part with or attempt (c) 4WD Vehicles may only travel to the following Customer was not responsible for the to part with the personal possession of or areas with the written permission of Britz: damage. In all cases, receipts must be otherwise deal with the Vehicle. Simpson Desert, Strzelecki Track, Gunbarrel submitted for any repair or the claim will not 23) FOR YOUR PROTECTION Highway, Cape York, the Bungle Bungles, be paid. Personal Injury is covered in most cases Oodnadatta Track, Birdsville Track, Tanami 19.2 Unless the Customer has taken the Liability through Registration Third Party Insurance. Track, the Plenty Highway, Gibb River Road, Reduction Option, the Customer will pay for Britz does not accept any liability for personal Burke Development Road from Chillagoe to the cost of repairing or replacing tyres injuries sustained during the rental. Except Normanton, Savannah Way from Normanton damaged during the Rental Period except if where such loss or damage is caused by Britz’s to Borroloola, Finke Road (between Alice the tyre is defective and is returned by the (or that of its employees or agents) own Springs and Oodnadatta), Central Arnhem Customer to Britz for inspection and is subject negligence or breach of this Agreement, Britz Road, Arnhem Land in general and Chambers to a warranty claim on the manufacturer. does not accept liability for any loss or Pillar, and damage to any personal belongings or (d) Vehicles are not permitted on the Canning 20) ON-ROAD ASSISTANCE property of the Customer (or any person or Stock Route, the Old Gunbarrel Hwy, the Lost 20.1 Britz provides 24 hour on-road assistance entity related to the Customer). Britz strongly City in Litchfield Park, the Old Telegraph Track support. Please contact Britz on free call: 1300 recommends that the Customer takes out section of the road to Cape York, Boggy Hole 850 805 if you require assistance. personal travel insurance to cover any injury (Finke Gorge National Park), Ghan Heritage 20.2 Any problems associated with the Vehicle or loss. Road (from Titjikala to Finke) and Fraser Island including equipment failure, must be reported to Britz within 24 hours of the Customer at any time. Travel to Cape York between the 24) VEHICLE DAMAGE – LIABILITY AND LIABILITY months of December to May is not permitted. becoming aware of the problem in order to REDUCTION OPTION give Britz the opportunity to rectify the The Customer is responsible for all damage if 24.1 The Customer understands that: problem during the rental. A failure to do so travelling on these roads as defined in clause (a) the Vehicle is insured for third party vehicle may impact any claims for compensation. 24.8. and property damage; Nothing in this clause is intended to affect the 18.3 A Breach of Road Restriction Rules (b) subject to clause 24.2, the Customer will have Customer’s rights, or limit or exclude Britz’s (a) The Customer acknowledges and agrees to to pay the first AU$5,000 for the HiTop, Action liability, under the Competition and Consumer pay to Britz a fee of AU$300 on each occasion Pod and Voyager or the first AU$7,500 for all Act 2010 (Cth) or the Australia Consumer Law. that it is identified by Britz that: other 2WD campervans, of the cost of any (i) a Customer has taken a 2WD Vehicle on 20.3 The on-road assistance will cover, free of Damage incurred whilst the Vehicle is in the an unsealed road or a Restricted Road; charge, any technical malfunction of the Customer’s possession (or the total cost of and or Vehicle arising from a manufacturing or Damage, if clause 24.2 applies); material fault that directly renders the part

(c) subject to clause 24.2, the Customer will have 2WD campervans and up to AU$8,000 when 26) EXCLUSIONS to pay the first AU$8,000 for a 4WD Vehicle of the Vehicle is a 4WD) at the time the accident The Customer acknowledges that the the cost of any Damage incurred whilst the report is completed, not at the completion of Liability Reduction Option will not apply, Vehicle is in the Customer’s possession (or the the Rental Period. An amount equal to the and that they are responsible for all costs total cost of Damage, if clause 24.2 applies); cost of the Damage will be deducted from the arising out of, or incurred in connection (d) subject to clause 24.2, the Customer’s liability Liability Deposit (which but for the Damage with: for Damage may be reduced by taking out the would otherwise be refundable). Upon (a) any Damage due to vehicle use in Liability Reduction Option. written request, Britz will provide the contravention of clause 18 ‘Use of Vehicle’; 24.2 The Customer will be responsible for the total Customer with an itemised bill of any amounts (b) any Damage caused by wilful misconduct cost of any Damage, and the Liability deducted from the Liability Deposit. (e.g. sitting or standing on the bonnet or Reduction Option (if taken) will be void, if: 24.6 The Liability Deposit will: roof of the Vehicle) and driving under the (a) the Customer breaches any of the terms of (a) be refunded to the Customer upon a influence of alcohol or drugs or negligence this Agreement, and that breach is the cause determination by the relevant insurance resulting in Damage to the hired Vehicle or of or contributes to the relevant Damage; or company that the Customer was not at fault in third party vehicle/property; (b) the Damage is covered by any of the relation to the damage; (c) any Damage where the Customer is charged exclusions set out in clause 26. (b) be deducted by Britz in the amount equal to by local authorities for being careless, 24.3 If the Liability Reduction Option is not taken, the damage caused by the Customer upon a showing gross negligence or wilfulness in the Customer must pay the Liability Deposit to determination by Britz’s insurance company failing to abide by the local road rules, cover the first AU$5,000 for the HiTop, Action that the Customer was at fault in relation to resulting in Damage to the hired Vehicle or Pod and Voyager or AU$7,500 for all other the damage. third party vehicle/property; 2WD campervans and the first AU$8,000 24.7 The Customer’s liability (the first AU$5,000 for (d) retrieving or recovering a Vehicle which when the Vehicle is a 4WD Vehicle of the cost the HiTop, Action Pod and Voyager or may include, but is not limited to a Vehicle that has become bogged, submerged, of any Damage (subject to clause 24.2). The AU$7,500 for all other 2WD campervans and Customer must provide a valid credit or debit AU$8,000 for 4WD Vehicles) of the cost of any caught, trapped, stuck or restricted in any card to pay the Liability Deposit and the Damage applies in respect of each claim, not way and/or has been abandoned; (e) replacing keys which have become lost, amount will be debited to the Customer’s each rental. credit or debit card on the day of Vehicle stolen, or retrieval of keys which have been 24.8 Damage includes any and all damage to third locked in the Vehicle; collection. The Liability Deposit is fully party property, damage to the rented Vehicle refundable, including the 1.6% credit card (f) any overhead and underbody Damage to including windscreens, tyres, towing and the 4WD Vehicle however caused – except administration fee, if the card used to provide recovery costs, theft, fire, break in or the Liability Deposit is a Visa credit or debit where 4WD Max Cover has been purchased; vandalism. The costs of any damage will (g) any overhead and underbody Damage to card or MasterCard credit or debit card, include the costs of repairing the damage, provided the Vehicle is returned without the 2WD Vehicle however caused - except and, where the damage is the Customer’s where the Liability Reduction Option has Damage. Britz recommends that customers fault, the costs of the daily rental rate for the use a Visa credit or debit card or MasterCard been purchased; period the Vehicle is being repaired. In (h) any single Vehicle rollover (as described in credit or debit card for the Liability Deposit, as addition to the costs associated with the the credit card administration fee that applies clause 18.1 (a)), except where The Bundle Damage, a processing fee of AU$60 and (in conjunction with the Liability Reduction when using American Express credit card is associated damage assessment fees will be not refundable. Refund of the Liability Option) or the Britz Inclusive Pack has been applicable per claim. purchased; Deposit is not a waiver by Britz of the Important Note: Britz reserves the right to Customer’s liability under this Agreement, (i) any towing and Vehicle recovery costs (up repair all damage incurred during an accident to AU$8,000) from a 4WD road where and Britz retains the right to recover monies using a preferred Britz repairer. for Damage notwithstanding the return or permission is required in advance from Britz refund of the Liability Deposit. 25) 4WD MAX COVER in order to travel (refer to road restrictions in clause 18.3 (c) for a full list of these roads) 24.4 At the commencement of the Rental Period, The 4WD Max Cover is only available with where the Customer has not purchased the Customer has the option to take out the 4WD Vehicle hires and when the Liability 4WD Max Cover; “Liability Reduction Option”, which incurs an Reduction Option has been purchased by the (j) Damage caused to the Vehicle because total additional charge per day. Subject always to Customer. load (kg) has exceeded recommended load clause 24.2, if the Liability Reduction Option is Subject to clauses 24 and 26, the 4WD Max as stated in vehicle manual; taken when the Vehicle is a 2WD campervan, Cover extends the cover available for 4WD (k) Damage caused by drivers not identified on the Customer will not have to pay a Liability Vehicles to include a NIL liability, cover for the rental agreement and/or drivers that Deposit and will not be responsible for the accidental Damage to the overhead and have a licence that has been cancelled or cost of any Damage. Subject always to clause underbody sections of the 4WD Vehicle, suspended and/or drivers who have a 24.2, if the Liability Reduction Option is taken towing and Vehicle recovery costs in the event licence that is classified as a learner or when the Vehicle is a 4WD, the Customer towing and vehicle recovery is required from probationary licence; must pay the Liability Deposit to cover the first 4WD roads where permission from Britz is (l) any Damage caused to the Vehicle due to AU$500 of the costs of any Damage. However, required to travel in advance (see 18.3 (c) for the incorrect use of snow chains; the Liability Reduction Option does not a list of these roads). Customers requiring (m) any Damage associated with the incorrect provide cover for the costs of any Damage Vehicle towing and Vehicle recovery from a use of fuel (fuel being diesel or petrol), this attributable to a single Vehicle rollover (as road listed within this section will be includes Biofuel which should not be used, described in clause 18.1 (a)). Customers who responsible for up to AU$8,000 for towing and or water or other contamination of fuel; have purchased The Bundle (in conjunction Vehicle recovery in the event of not having (n) any Damage caused to the Vehicle due to with the Liability Reduction Option) or the this cover irrespective of the Liability part or total submersion in water; Britz Inclusive Pack will have the cost of Reduction Option being selected. The (o) the Customer fitting accessories (as Damage attributable to a single Vehicle Customer acknowledges and agrees that Britz provided by Britz or otherwise) to the rollover (as described in clause 18.1 (a)) is authorised to charge the Customer’s credit Vehicle incorrectly or otherwise in a manner covered, provided that the Customer has not or debit card for the purpose of payment of which causes Damage to the Vehicle, the otherwise breached this Agreement in the towing and Vehicle recovery fee described accessories or any other vehicle or relation to the rollover. in this clause. property; and BRITZ STRONGLY RECOMMENDS OUR 24.5 If the Customer does not take out the Liability (p) using the Vehicle in contravention of any CUSTOMERS TAKE THE BUNDLE (IN Reduction Option then subject to clause 24.2, legislation or regulation controlling vehicular CONJUNCTION WITH THE LIABILITY where the Customer is at fault but otherwise traffic; and REDUCTION OPTION) OR THE BRITZ is not in breach of this Agreement, the (q) any Damage caused to the Vehicle by a INCLUSIVE PACK, AND IN THE CASE OF 4WD Customer is responsible for the cost of the Customer’s cat or dog. VEHICLE HIRE, 4WD MAX COVER FOR Damage (up to AU$5,000 for the HiTop, Action TRAVEL WITH COMPLETE PEACE OF MIND. Pod and Voyager or AU$7,500 for all other

27) CREDIT CARD AUTHORITY event’ and not at completion of the including providing all relevant information 27.1 Britz shall be entitled to retain and the Rental Period. and attending Court to give evidence. Customer hereby authorises Britz to retain, 3. If the Customer is at fault, the Customer Important Note: Under no circumstances the details of the credit or debit card provided will pay Britz the daily rental rate for the should the Customer attempt to start or drive by the Customer in connection with a rental period the Vehicle is off fleet for accident a vehicle that has been involved in an booking (“Credit Card”) in accordance with repairs. accident, damaged by rollover, water the Britz Privacy Policy and to take any action 4. The Britz Local Host will ensure the Motor submersion or any other means without to recover from the Credit Card the amounts Vehicle Accident Report is completed permission from Britz. due by the Customer pursuant to this clearly and accurately, and signed by the Agreement. Customer. 29) RELEASE AND INDEMNITY OF BRITZ 29.1 The Customer releases Britz, its employees 27.2 The Customer expressly and irrevocably (c) Exchange Vehicle and agents, from any liability to the Customer, authorises Britz to charge to the Credit Card all 1. The availability of an Exchange vehicle is for any loss or damage incurred by the amounts payable under this Agreement. By not guaranteed; provision is subject to Customer by reason of rental, possession or way of summary, these charges include, but availability, Customer location, accident use of the Vehicle where such a loss or are not limited to any costs or fines arising liability and remaining hire duration. damage is caused by the Customer. under clause 4 (Delivery and return of the Additional charges may be incurred (see Vehicle), clause 7 (Late drop-offs), clause 8 below). 29.2 The Customer hereby indemnifies and shall (Late pick-ups), clause 9 (Rental extension), 2. If an Exchange vehicle is required as a keep indemnified Britz, its employees and clause 18 (Use of the Vehicle), clause 20 (On- result of an accident, the Customer is agents, against any claims, demands and road assistance), clause 24 (Vehicle Damage), responsible for making their own way to expenses (including legal costs) incurred or clause 30 (Toll and Traffic Offences), and the nearest Britz branch or pick-up sustained by them or any of them by reason of clause 36 (Terminating the agreement and location at their own cost. the Customers use and/or possession of the repossessing the Vehicle). Britz will provide 3. Britz may offer the Customer the option Vehicle. the Customer with an itemised bill of the of paying an “Exchange Vehicle 29.3 Any indemnity required of the Customer shall monies to be deducted by Britz from the Relocation Fee” to send a driver to deliver not operate to indemnify Britz in respect of Credit Card prior to making such deductions. the exchange vehicle to the Customer’s any negligence or wilful act or omission of 27.3 The Customer is invited to contact Britz location. Britz, its employees or agents. directly if the Customer believes that a fee has 4. The Customer will pay for any costs 29.4 Nothing in this Agreement affects the been charged to their Credit Card in error. relating to delivery of an exchange vehicle Customer’s rights under the Competition and Britz will endeavor to resolve any such issue as a result of any single Vehicle accident. Consumer Act 2010 (Cth) or the Australian with the Customer as soon as possible. This charge applies irrespective of the Consumer Law, and any other consumer law Liability Reduction Option being taken. 27.4 If the Customer has a complaint in relation to under which we cannot exclude or limit our 5. If an exchange vehicle is provided, any any monies deducted by Britz to their Credit liability (Consumer Laws) and the Customer Liability Reduction Option purchased at Card under clause 27, the Customer is invited shall have the benefit of any and all rights and the commencement of the Rental Period to contact Britz by calling 1800 331 454 or by guarantees under that legislation. may, at Britz’s discretion (including where sending an email to 29.5 The Customer acknowledges that Data or it considers the exchange vehicle is at risk [email protected]. Britz takes other features may be provided by third of damage) be terminated with effect customer complaints seriously and is parties and neither Britz nor any third party from the date of provision of the committed to dealing with all complaints in a provider makes any warranties with regard to exchange vehicle (and the Customer will fair, objective, unbiased and timely manner. the Data or other features and expressly not be charged the additional per day disclaims any implied warranties of 27.5 Britz will provide the Customer with an charge in respect of the Liability merchantability, completeness, accuracy and itemized bill of the monies to be deducted by Reduction Option from that date). If Britz fitness for a particular purpose. Neither Britz Britz from the Liability Deposit under clause exercises its right to terminate the nor any third party provider will have any 24.3 prior to making such deductions. Liability Reduction Option, a Liability liability to you, whether in contract, tort 27.6 Britz will not charge the Customer’s Credit Deposit will be required to be paid by the (including negligence) or otherwise, in Card without giving the Customer written Customer at the time of provision of the connection with the Data and the use of the notice or an opportunity to dispute the exchange Vehicle. If the Customer did not Data (including any loss, damage or charges. purchase the Liability Reduction Option at misadventure arising from any act or omission the commencement of the Rental Period of any person in reliance on the Data). 28) PROCEDURES IN CASE OF ACCIDENT and paid a Liability Deposit, the Customer The Customer acknowledges that it is an If the Customer is involved in a motor vehicle acknowledges that a new Liability Deposit essential condition of these terms that you accident during the Rental Period, the will be required to be paid for the accept and use the products, services and following procedures should be followed: exchange Vehicle. (a) At the Accident Scene the Customer must: Data subject to all limitations of liability (d) Time Frame for Settlement of Customer contained in these terms. 1. Obtain the names and addresses of any Liability Claims third parties and any witnesses. The Customer acknowledges that Britz does 1. Britz shall use best endeavours to ensure not investigate or endorse any third party 2. Report the accident to police, regardless that any money due back to the Customer of estimated damage costs. websites or operators that may be accessible is forwarded as quickly as possible, through use of our devices, or other products 3. Not accept blame or insist the other party however third party claims can take is at fault. or services. We make no representation or months or even years to resolve. Britz warranty that any information you receive 4. If possible, photograph damage to all cannot force the destiny of these claims, vehicle(s) and registration number(s). through a third party website is true, accurate, and the Customer acknowledges that reliable, or authentic. We are not responsible 5. Phone Britz (call 1300 850 805) with the handling of these claims is up to Britz’s accident’s details within 24 hours. to you for any use, access or reliance on any Insurer and the third party, whether they such third party websites. (b) At the Branch be insured or not. 1. The Customer must produce their Driver’s 2. Britz agrees to refund any Liability 30) TOLL AND TRAFFIC OFFENCES Licence and hand over the police report (if Deposit as soon as reasonably practicable 30.1 Britz reserves the right to submit a statutory applicable) and any supporting after receiving final resolution and declaration to the issuing authority and/or photographs. payment relating to third party claims. charge the Customer for any speeding, toll 2. The Customer is required to pay the cost 3. For information regarding outstanding claims way, parking or other traffic offence. In of any Damage to the Vehicle (if or Liability Deposit refunds please contact the addition, Britz reserves the right to charge an applicable, in accordance with clause 24) Claims Department on 0061 3 8398 8800 administration fee of up to AU$60 for and any other amount due by them in during office hours. associated administration costs to the respect of any Damage arising from an 4. The Customer agrees to provide all reasonable Customer’s credit or debit card upon receipt accident, loss or damage. This amount is assistance to Britz in handling any claim of a charge for any speeding, toll way, parking payable at the time of reporting ‘the or other traffic offence incurred by the

Customer. This fee will be applicable per appear as a variation between the total For bookings which pick up on or after 01 offence. debited and the total refunded. December 2021 the following cancellation 30.2 If the Customer continues to exceed a speed 34.5 If the Customer has a complaint in relation to fees will apply: of 110km or continues to exceed the posted any monies deducted by Britz from the • If cancelled up to 61 days prior to pick speed limit, as determined by the Customer Customer’s credt or debit card under clause up: No Fee repeatedly ignoring the warnings of the 34.3, the Customer is invited to contact Britz • If cancelled from 60 to 22 days prior to telematics system fitted into the Vehicle, Britz by calling 1800 331 454 or send an email to pick up: 10% of Gross Rental may impose a fee on the Customer in the [email protected]. Britz takes • If cancelled from 21 to 7 days prior to amount of AU$300. customer complaints seriously and is pick up: 20% of Gross Rental committed to dealing with all complaints in a • If cancelled 6 to 1 days prior to pick up: 31) RENTAL CHARGES fair, objective, unbiased and timely manner. 50% of Gross Rental Total charges as set out in your rental • If cancelled on day of pick up or No agreement are not final. The Customer will 35) PERSONAL CHEQUES, COMPANY CHEQUES Show: 100% of Gross Rental pay any shortfall in charges to Britz and the AND BANK TRANSFERS • If Vehicle is returned early: No refund Customer will receive a refund for any Personal cheques, company cheques and available. overcharges made by Britz. Wherever bank transfers will not be accepted as • The Cancellation fee period is based on possible, any amendment to charges will be payment for rental charges at the time of pick Australian Eastern Standard time. notified to the Customer at conclusion of up. These must be received by Britz 28 days rental, and the Customer agrees to payment prior to commencement of rental. Personal 37.1 In the case of postponing the travel dates of any such charges at that time. cheques, company cheques or bank transfers of your booking and then subsequently are not acceptable as the Liability Deposit and cancelling, the original travel dates will be 32) ADMINISTRATION FEE a valid credit or debit card will need to be used to calculate the cancellation fees; and A surcharge of 3% of the total cost will be provided for the purposes of clauses 24.3 and 37.2 In the case of bringing forward the travel levied to cover state government taxes, 27. dates of your booking and then duties, vehicle registration recovery and subsequently cancelling, the new travel administration costs. This fee is included in 36) TERMINATING THE AGREEMENT AND dates will be used to calculate the the daily vehicle rental rate. REPOSSESSING THE VEHICLE cancellation fees. 36.1 The Customer acknowledges that Britz may 37.3 If Britz is unable to provide services 33) PAYMENT OF CHARGES refuse any rental, terminate this Agreement because of the circumstances beyond its 33.1 All charges and expenses payable by the and/or repossess the Vehicle (and for that control for a rental where cancellation fees Customer under this Agreement are due on purpose enter upon any premises and remove would apply or for a rental which has demand by Britz including any collection costs the Vehicle) at any time, without notification already commenced, then Britz will provide and reasonable legal fees incurred by Britz. to the Customer, and that the Customer will the Customer with a credit for the value of When the Customer comprises more than one pay the reasonable costs of repossessing the the non-refundable part of any unused hire person, each person is liable, jointly and Vehicle, including towing charges if: charges and fees. Britz may deduct a severally for all obligations of the Customer (a) the Customer is in breach of any material term reasonable service fee from the credit pursuant to this Agreement. of this Agreement, particularly clauses 18 and amount to cover administration costs or 33.2 Where the Customer has not made a booking 39; vehicle recovery costs. Credits will be valid directly through Britz, Britz reserves the right (b) the Customer has obtained the Vehicle for 12 months from the date on which Britz to refuse any rental in the event Britz has not through fraud or misrepresentation; advises that it cannot fulfil the rental as received payment for rental charges and (c) the Vehicle appears to be abandoned; originally booked (or in certain expenses that are due and payable by the (d) the Vehicle is not returned on the agreed circumstances as extension may be Customer under this Agreement at the time of return date or Britz reasonably believe that separately agreed with Britz). pick up. the Vehicle will not be returned on the agreed 37.4 The Customer and Britz acknowledge and 34) CREDIT AND DEBIT CARD PAYMENT return date; or agree that, if Britz is unable to provide 34.1 Where a credit or debit card is presented as (e) Britz considers, on reasonable grounds, that services because of circumstances beyond payment, the credit or debit card holder will the safety of the passengers or the condition its control, this will not constitute be jointly and severally liable as a Customer. of the Vehicle is endangered. impossibility of performance or frustration of this Agreement and that in such 34.2 The following credit or debit cards will be 36.2 Subject to clause 36.3, the Customer circumstances, this clause 37.4 will apply accepted: Visa credit or Visa debit card, understands that in the event of such instead of Part 3.2 of the Australian MasterCard credit or MasterCard debit card termination or repossession, the Customer Consumer Law and Fair Trading Act 2012 and American Express credit card. A non- has no right to a refund of any part of the (Vic). refundable 1.6% administration fee will apply rental charges. 37.5 The following examples of circumstances that to all Visa and MasterCard transactions. A 36.3 If the Customer has a complaint in relation to may be beyond Britz’s control for the purpose non-refundable 2.8% administration fee will the termination of this Agreement and or the of this clause: a weather event, natural apply to American Express transactions. Credit repossession of the Vehicle by Britz under disaster (including earthquake, tsunami, card administration fees also apply to debited clause 36, the Customer is invited to contact volcanic eruption or wild fire), public health Liability Deposits. Only the Customer’s credit Britz by calling 1800 331 454 or by sending an event (including epidemic / pandemic), strike, or debit card is acceptable to use for the email to [email protected]. Britz terrorist act, governmental, regional or local purpose of the Liability Deposit. The credit takes customer complaints seriously and is authority restrictions, change in law. card administration fees are subject to committed to dealing with all complaints in a

change. fair, objective, unbiased and timely manner. 38) PROPER LAW 34.3 Britz may process credit or debit card charges 37) CANCELLATIONS This Agreement is governed by the laws of the pertaining to the rental after the Rental Period For bookings which pick up on or before state of Victoria. in accordance with this Agreement. Credit or 30 November 2021 the following debit cards must be valid for 90 days following cancellation fees will apply: the end date of the rental. • If cancelled up to 7 days prior to pick 34.4 The Customer acknowledges that all up: No Fee transactions under this Agreement are • If cancelled 6 to 1 days prior to pick up: conducted in Australian dollars. If a refund is 50% of Gross Rental due, Britz will credit the amount due in full to • If cancelled on day of pick up or No the Customer’s credit or debit card. Britz does Show: 100% of Gross Rental not accept any liability for credit or debit card • If Vehicle is returned early: No refund fees or bank-imposed fees relating to currency available. conversion or foreign transactions, which may • The Cancellation fee period is based on Australian Eastern Standard time.

39) CUSTOMER WARRANTIES 40) PRIVACY accordance with the Britz Privacy Policy which The Customer warrants that all information Britz will collect personal information as part you can view at www.thlonline.com/privacy. supplied by them to Britz in connection with of its rental process. Any information this Agreement is true. collected by Britz will be handled in