Deloitte City Mobility Index Analysis area

Analysis area: 4,355 km2 | Population: 22,046,000 (2016) | Population density: 5063/km2 Definition of analysis area: Metropolitan Area, which comprises Greater Mumbai, , Mumbai , and

TOP PERFORMER MOBILITY ANALYSIS GLOBAL LEADER KEY MOBILITY STATISTICS CONTENDER EMERGING ASPIRING Public transport options* Metro, bus, , commuter train, taxi

Monthly public transport pass Congestion US$15

Public transport reliability GDP US$416 billion (2017) Performance Transport safety and resilience Integrated and shared mobility Principal transport authorities Mumbai Metropolitan Region Development Air quality Authority, local municipal bodies of Mumbai, Thane, Kalyan, and Western and Central Railways Vision and strategy *Regulated, operated, and monitored by principal Investment transport authorities.

Innovation JOURNEY MODAL SPLIT Vision and Regulatory environment PRIVATE CAR PUBLIC TRANSIT leadership Environmental sustainability 14% 70% initiatives

Public transit supply

Transport affordability WALKING BICYCLE

Versatility 1% 2%

Service and Customer satisfaction inclusion Accessibility OTHER: 13%*

*Includes auto rickshaws, private two-wheelers, private taxis

FUTURE OF MOBILITY CAPABILITY Mumbai FoM global leader Significant Passive environment, Proactive environment, Proactive environment, work to do a number of barriers some barriers few barriers

STRENGTHS CHALLENGES • Extensive bus and commuter train network that serves more • Vulnerability of the transport network to the external than 3 billion passengers in a year environment—the chronic breakdown of the system during the • Investments to expand the number of transport options, monsoon season can cause more than US$500 million worth of including the and the Mumbai economic loss annually • Plans to invest US$17 billion on a high-speed rail corridor to • Deteriorating road infrastructure and absence of separate bus increase connectivity between Mumbai and other lanes causing congestion and accidents economic hubs • Increasing burden on commuter rail, with trains on average packed to 2.6 times their capacity Deloitte City Mobility Index Mumbai

Key focus areas to improve Identify alternative Develop automated Deploy data analytics city mobility and realize the financing solutions, such toll booths to ease solutions to optimize as congestion pricing, rush-hour congestion traffic signal timings in Future of Mobility: to support the public on arterial roads areas such as Santa transport system Cruz, , and Bandra

MOBILITY ANALYSIS FURTHER DETAILS:

Performance and Vision and leadership Service and inclusion resilience Mumbai has a heavily used transit The Mumbai Metropolitan Region Mumbai is expanding its public transport network, with an aging public transport Development Authority (MMRDA) is network and options, but neglects issues system. Lack of capacity is causing issues investing in an overhaul of the commuter such as accessibility for disabled people. such as reduced public transport train system. The government has also • Under the Mumbai Urban Transport reliability, traffic collisions, and high road laid out plans to increased electric vehicle Project, the city has expanded the rail congestion. (EV) adoption in Mumbai. network to surrounding regions, • Performance of the public transport • The Comprehensive Mobility Plan for increasing the public transport supply. system deteriorated during 2016. The Greater Mumbai outlines strategies for the Cofinanced by the World Bank and the railway system reported 40 percent more transportation system by 2034, with a Indian government, the project has been disruptions than in 2015. The government focus on public transport and road running since 2002 and will be complete plans to introduce a new signaling system, infrastructure. Nonetheless, it does not by 2030. and create open spaces around tracks to include new mobility models, such as • Apart from commuter rail and buses, avoid disruptions during monsoon season. self-driving vehicles and shared mobility. Mumbai has added the metro and the • In 2015, Mumbai recorded 23,468 traffic monorail since 2014. In addition, the city • To modernize the commuter train system, collisions, the highest in the country. Along has cheap transit options, such as taxis with poor road infrastructure, the lack of the MMRDA has plans to order US$7.5 and auto rickshaws, which work as first- adherence to road rules is seen as the billion worth of new coaches, signaling and last-mile solutions. main cause. equipment, and rolling stock. • In 2017, an independent survey revealed • The city does not have a smart card for • Under the Electric Vehicle that 98 percent of railway stations in public transport. Transport authorities Policy 2018, the state government plans to Mumbai pose a high risk or are have proposed an integrated ticketing add 500,000 EVs over a five-year period. “dangerous” to persons with disabilities system for public transport and private The policy also proposes tax refunds to and senior citizens, lacking basic taxis by 2018–19. companies making EVs, subsidies for EV structures such as ramps and escalators. customers, and aid in setting up charging infrastructure.

SUMMARY Faced with an aging public transport infrastructure, Mumbai—the financial capital of India—hopes to revamp its public transport network with an ambitious investment program. Peak-hour congestion on roads, traffic collisions, and public transport accessibility are the main hurdles to overcome for Mumbai to become a global leader in transportation. Although it starts from a low base, the city is actively pursuing initiatives such as integrated payments and new signaling systems for commuter rail, and promoting EVs and rapid transportation options, such as bullet trains. However, the city lags in mobility solutions such as bikesharing.

CONTACTS Simon Dixon Arindam Guha Pranavant Global Transportation leader Government & Public Services Leader India Public Sector Partner Partner Partner Deloitte MCS Limited Deloitte Touche Tohmatsu India LLP Deloitte Touche Tohmatsu India LLP Tel: +44 (0) 207 303 8707 Tel: +91 9831 333 336 Tel: +91 9873 588 906 Email: [email protected] Email: [email protected] Email: [email protected]

About the Deloitte City Mobility Index About this publication Tohmatsu Limited, a UK private company limited The Deloitte City Mobility Index reviews major cities This publication has been written in general terms by guarantee (“DTTL”). DTTL and each of its on key aspects of mobility and the resulting and we recommend that you obtain professional member firms are legally separate and indepen- relationship to economic performance. Drawing on advice before acting or refraining from action on dent entities. DTTL and Deloitte NWE LLP do not publicly available data, client conversations, and any of the contents of this publication. Deloitte MCS provide services to clients. Please see bespoke Deloitte analyses, we assess each city’s Limited accepts no liability for any loss occasioned www.deloitte.com/about to learn more about our ability to transport its citizens both now and in the to any person acting or refraining from action as a global network of member firms. future and therefore its potential to bring prosperity result of any material in this publication. © 2019 Deloitte MCS Limited. All rights reserved to the city. About Deloitte As we receive feedback, we will update and expand Deloitte MCS Limited is registered in England and the analysis, which may mean the results shown in Wales with registered number 03311052 and its this document may change. registered office at Hill House, 1 Little New Street, For the full interactive index, visit the Deloitte City London, EC4A 3TR, United Kingdom. http://www.http://www.deloitte.com/insights/city-mobility-indexMobility Index at deloitte.com/insights/mobility-index. Deloitte MCS Limited is a subsidiary of Deloitte LLP, For Deloitte’s insights on the Future of Mobility, visit which is the United Kingdom affiliate of Deloitte http://www.deloitte.com/insights/future-of-mobilitdeloitte.com/insights/future-of-mobility. y NWE LLP, a member firm of Deloitte Touche