Winter 2016 Find us on Facebook at Newsletter www.facebook.com/chcoregon DECEMBER 2016 Ashland • Butte Falls • Medford United Way Helps Here! Prospect • White City

Photography by Eagle Point H.S. Photography Thank you 2016 The Journey Continues Luncheon Sponsors PRESENTING SPONSOR 2016 Rogue Way to Health Luncheon he course was set at the 2015 Marlene Yesquen, and John Littleton TRogue Way to Health Luncheon for their service. Keynote speaker, for a new approach to improving and Peter Buckley, shared information GOLD SPONSORS sustaining health for southern on “Self-Healing Communities.” He -- we called it the “Rogue Way to Health.” explained the implications of the Co-sponsors In 2016, the journey continued to create landmark ACEs Study (Adverse a whole person health program capable Childhood Experiences Study) in the of connecting medical, behavioral, connection between lifestyle and SILVER-PLUS TABLE SPONSOR dental, pharmacy “The ACE’s research represents one of health. The study reveals that medical services as well as the most important opportunities recognizing lifestyle services impact on to change health outcomes,” SILVER SPONSORS choices (those aspects of average about 30% of life where we live, work says William North, CEO a person’s health and Avista Corp. PacificSource and play) to improve that the environment Mark & Peggy PrimeCare health. Hundreds of people gathered at in which we grew up, live, work Chirgwin Rogue Valley Manor the Inn at the Commons on Nov. 2 for and play has a much greater role in Gary & Julie Crites Sunstone Medical chronic health concerns. We are KDP Certified Public Research, LLC lunch to learn about Rogue Community Accountants, LLC Umpqua Bank Health’s progress and to help raise over discussing how we can better help Medford Tool KISSFM $73,000 in support of uninsured and people who have experienced adverse underinsured patient access to care. Continued on page 2 BRONZE SPONSORS AllCare Health Plan was the presenting sponsor of the event for the second year Answer Page & Messaging in a row. One of Oregon’s Ashland Insurance, Inc. Coverys Patsy Smullin, President KOBI NBC- 100 Best Green Springs Inn & Cabins 5 TV, kicked off the event by thanking Medford Fabrication/Thorndike Family table captains for inviting guests and Nonprofits Mike’s Copy and Printing by announcing the much anticipated Rogue Community Health (RCH) Pacific Power & Light wine drawing. Immediate-past board People’s Bank of Commerce Signs Now president, Doug McKenzie, then stepped Work For in Oregon in 2016 as named VALIC up to thank our sponsors and retiring byis one Oregon of the Business 100 Best Magazine. Nonprofits There to Special thanks to board members Mark Chirgwin, Pebblestone Cellars, Green Springs Inn & Continued on page 2 Cabins, , are more than 30,000 nonprofits Grizzly Peak Winery , and www.roguecommunityhealth.org KOBI TV NBC -5 The Journey Continues MEETING OUR MISSION Continued from page 1 2016-17 Board of Directors childhood events. “The ACE’s research families no matter where they enter Roger Howe, MD, President represents one of the most important Kate Gillooly, President-Elect opportunities to change health we call “The Rogue Challenge.” William John Mytinger, Treasurer outcomes,” says William North, CEO. North,the system CEO, -- went our firston to effort explain is what the Diarmuid McGuire, Secretary Conversations are underway now Rogue Challenge and how people will Doug McKenzie, Past- President David Figurate among several community partners Marya Kain to create learning networks intent Erica Meager on meeting the needs of patients and benefit from this community effort. Tammy Miller Gordon Smith Bob Wahl Providers: Announcing New Board President Amy Baker, Pharm.D. Roger Howe, MD, was appointed President of the Board of Melodee Baldridge, NCC Directors at the September 2016 meeting. Dr. Howe brings Robin Bell, FNP-C medical expertise to the Board. Now retired, Dr. Howe enjoys Chad Brown, PA-C reading, farming, writing novels, and teaching. He currently Michael Burks, FNP-C Amy Cervan, Pharm.D. is teaching four courses a year at Osher Lifelong Learning Thomas Clark, MD Institute (OLLI) at University. Kristi Hennan, MD Caelin Johnson-Lupes, MSW Laura Robey, FNP Celeste Ryane, LCSW Marla Samuel, LCSW Building the Future Marcie Sauer, Pharm.D. Renovation and expansion projects Susan Sparling, MD began in August 2016 for Ashland, Trisha Vaughn, MSN, CNM, ND Medford and White City clinic sites -- Daniel Weiner, DO and all at the same time! The results Galen Whipple, MD are better utilization of existing space, Amy Wills, FNP ability to add new services, installation Sara Woyansky, MS, FNP-BC of new security systems, more patient Leadership Team appointment capacity and more Continued from page 1 William North, Chief Executive Officer registered in Oregon. RCH provides and patients alike. Here is a list of Daniel Weiner, DO, Chief Medical Officer a positive, inviting workplace for projectsefficient currentlyenvironments underway. for employees Maria “Andy” Kennah, Chief Financial Officer its 131 employees. “This is a proud Ashland Terry Keesling, Chief Operations Officer achievement,” said William North, Rick Rankin, Chief Administrative Officer Amy Baker, PharmD, Pharmacy Director Rogue Community Health CEO. “One Ryan Bair, LCSW, Chief Network Officer to add two new exam rooms and Karen Elliott, Development Director of the most important factors needed Existing floor space was redesigned Cherie Keesee, Dental Clinic Director for clinically excellent patient care is Ginger Kentzell, Human Resources Director a quality workforce.” Recruitment additionalPharmacy office space for employees. Larissa Medina, Health Center Director Medford and White City gained on-site Jodi Real, Support Service Director and retention of a highly trained and motivated workforce is aided by an pharmacy services so that patients can Ceci Robe, School Health Program Director pick up their prescriptions without Erin Scow, Health Center Director leaving the health center after their Britney Session, Finance Director wage band adjustments, and a renewed Genna Southworth, Member Services Director commitmentimproved benefits to investing package, in positiveemployee medical appointment. Prescriptions Emilie Smith, CPC, Revenue Director education. RCH also implemented are delivered for pick up at Ashland, Linda Jo Strouse, Integrative Health Director a family-friendly work schedule for Butte Falls & Prospect clinic sites. Jackie Weber, Quality Director employees resulting in the ability to Dental Rogue Community Health is a tax-exempt, 501(c)3 organization founded in 1972. The mission of the organization is to promote the be open in evenings and Saturdays to A few years ago, more than 90,000 health of lower income, working uninsured, vulnerable children and adults in Jackson County, Oregon. better serve our patients. Jackson County residents lacked dental

2 MEETING OUR MISSION

About the Meeting Our Mission: Balanced Scorecard Balanced Scorecard   Improvement > 5% or No change Decline > 5% or Goal met/sustained Increase in actual decrease in actual number The Balanced Scorecard provides number information on how we are meeting What we’re measuring in 2016 Annual Base- QTR 2 QTR 3 QTR 4 QTR 1 QTR 2 QTR 3 Trend our Mission. It shares information Goal line 2015 2015 2015 2016 2016 2016

on the quality of the healthcare we SERVICES provide, our workforce, volunteers, Clinical Measures  Goal: Sustain or achieve improvement on 90% 90% 76% 73% 88% 86% 95% 100% 86% community partnerships, and our of federal, state & local clinical measures Patient-Centered Medical Home Goal: Develop performance measures for 7 0 - 0 1 4 3 3 • Services. As we have begun RCH team services financial health. Patient Visit Availability Goal: Same-day access for established patients; 1.47 .82 .43 .48 2.22* Incomplete Incomplete < 1 day N/A  1 day or less until 3rd next appointment data data refining our quality and service days days days days days

WORKFORCE

processes.measures, weThis have occurred also identified in the High Performing Staff  4ththe needQtr and to clarifywe are definitions now on track and to Goal: Achieve Quality, Productivity, Membership and Gain-Sharing incentive metrics 75% - - - - N/A 67% 33% meet Goal in this important area. Patient Touches

• Workforce. The incentive metrics Goal: Measure and increase patient touches by 10% 16,459 14,963 - 14,963 18,603 15,265 16,704 16,302

available were met in 4th Qtr. for Alternative Payment Method Voluntary Turnover  Voluntary turnover increased in <20% Goal: <20% of total staff voluntarily leave the 5.26% - - - 6.6% 4.05% 7.75% the 3rd Qtr. We are gathering staff Organization (includes staff who retire) (<5%/QTR) feedback to identify issues we can COMMUNITY control that have contributed to Community Partnerships Goal: Create new small business partnerships 10 0 - 1 1 1 1 1 this negative trend. for employee retention program testing • Community. Development con- Volunteer Providers Goal: Create a volunteer-directed specialty Y/N N - N N N N N tinues with our small business health institute for practicing providers - Social Determinants of Health Goal: Implement nonprofit partnerships and ships, including the introduction of participate in community-based programs 15 0 - 1 3 3 5 5 Theprogram Rogue and Challenge nonprofit at the partner annual Rogue Way to Health Luncheon. STEWARDSHIP Membership • Stewardship. Membership and Goal: Increase active patients enrolled as 11,015 10,014 - 10,014 10,092 10,209 9,996 10,427 RCH members by 10% (18 month period)  Patient Engagement increased over the past quarter and our Financial Patient Engagement (New in 2015) Goal: Increase Alternative Payment Method 2.52 2.29 - 2.29 2.53 2.68 2.91 3.16 Performance remains strong to “touches” per member by 10% meet our goals for organizational Financial Performance Goal: Meet all operating ratio standards 100% 80% 67% 100% 100% 100% 100% 100% stability and sustainability. for services provided Download the report at: www.roguecommunityhealth.org/about/balanced-scorecard. insurance. Then with the expansion of the Affordable Care Restorative and preventive dental care is also available in Butte Act, 66,000 Jackson County residents gained access to Falls, and with the support of The Reed and Carolee Walker Medicaid, which includes some dental coverage; however, Fund of the Oregon Community Foundation, preventive dental obtaining a dental appointment remained a challenge. services will continue to be provided for children attending We are very pleased to announce the opening of Rogue Eagle Point, Prospect and Butte Falls schools. Community Health Dental Clinic at 906 Royal Ct. in Medford, School-based health 541.500.0959. This clinic offers full service dental care Healthy kids learn better and we have certainly found and a generous sliding-fee payment scale for uninsured that to be true in our school health centers. In fall 2016, we patients. At White City clinic, existing space was renovated opened two new school-based health centers in the Eagle to add the convenience of dental hygiene services. Patients Point School District. One at White Mountain Middle School needing restorative dental care will be referred to other sites. and one at Table Rock Elementary. The Table Rock clinic is 3 Non-Profit Org. U.S. Postage PAID ASHLAND Medford, OR 99 Central Ave., 97520 Permit #125 Tel 541.482.9741 BUTTE FALLS 722 Laurel Ave., 97522 Tel 541.842.7799 MEDFORD 19 Myrtle St., 97504 Tel 541.773.3863 PROSPECT 280 Mill Creek Dr., 97536 Tel 541.560.1180 WHITE CITY / TABLE ROCK 2830 Maple Ct., 97503 Tel 541.500.0978 WHITE CITY 8385 Division Rd., 97503 Tel 541.826.5853 United Way Helps Here!

Continued from page 3, Building the Future open to the community as well as students. We also opened a satellite clinic for behavioral health services at Walker Elementary School in Ashland. Integrative Health Center Integrative health provides our patient members with options for whole person health including nutritional counseling, herbal medicines, lifestyle and supplementation support. We encourage a collaborative approach to achieve optimum health and healing for our You are invited to an patients. The Integrative Health Center works with our medical OPEN HOUSE providers, behavioral health staff and Community Health at Rogue Community Health Workers in support of whole person care. Care plans are Integrative Health Center unique to the individual providing a broader understanding 900 East Main St. • Medford of the nature of illness, healing and wellness. The new center is located at 900 East Main Street, Medford. Thursday • January 12, 2017 For more information, please call 541.500.0977. 4:00 - 6:30pm Meet the Staff • Door Prizes • Healthy Refreshments