QUARTERLY REPORT

PREPARED BY MANAGEMENT CONTRACTOR

PATRICK LORIN

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 1

QUARTERLY REPORT

TABLE OF CONTENTS

1.COMMERCIAL ...... 5 1.1 Commercial ...... 6 General ...... 6 Billing ...... 6 Diagrams 1,2...... 6 Payments ...... 7 Diagram 3 ...... 7 Diagrams 4-7 ...... 7 2. OPERATION & MAINTENANCE ...... 10 2.1 Water Production ...... 11 Water Production and Losses Table-1, Diagram-8...... 12 Quarterly Use of Disinfection Materials Table - 2 ...... 16 2.1.1 Electricity consumption and expenses ...... 18 Elecricity Expenses and Consumption Diagram - 9 ...... 18 Elecricity Expenses Table - 3 ...... 19 Electricity consumption Table - 4 ...... 20 Water Delivered through Pumping and Corresponding Electicity Consumption Table - 5 ...... 21 Diagram – 10...... 22 Diagram – 11...... 22 2.1.2 Water meters, loggers ...... 23 Operation and maintenance of water meters, installation of loggers: ...... 23 Number of installed water meters in IVquarter 2012 Table-6 ...... 23 Water Meters Installation Progress In Service Area Table – 7 ...... 24 Diagram - 12 ...... 24 Production water meters - December 2012 Table-8 ...... 25 2.2 Water Distribution ...... 28 Operation and Maintenance of Water Transmission and Distribution Systems Table – 9, Diagram-1331 NETWORK ANALYSIS TABLE – 10 ...... 32 DIAGRAMS – 14,15 ...... 32 2.3 Wastewater ...... 33 MAINTENANCE OF WASTEWATER COLLECTION SYSTEMS TABLE-11 ...... 35 D I A G R A M – 16 ...... 35 D I A G R A M – 17 ...... 35 NETWORK ANALYSIS TABLE -12 ...... 36

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 2

QUARTERLY REPORT

DIAGRAMS – 18,19 ...... 36 2.4 Special Works ...... 37 3.TECHNICAL DIRECTORATE ...... 39 3.1 Technical investigation and design ...... 40 3.2 Capital Activities Implementation ...... 44 3.3 Mapping of Technical Systems ...... 48 3.4 Management of Company’s Assets ...... 50 3.5 Community assets registration ...... 52 3.6 Company’s services ...... 54 3.6.1 Procurment ...... 54 Company’s Procurement Table – 13 ...... 54 3.6.2 Transport ...... 55 3.7 Water Quality ...... 56 Water quality analysis at water intake points (underground and surface sources) Table – 14 ...... 59 Analysis of water taken from the pressure point, before the distribution network Table – 15 ...... 62 Water quality investigation in the distribution network Table - 16 ...... 63 Potable water disinfection control Table – 17 ...... 65 Radiological investigation of drinking water Table-18 ...... 68 3.7.1 Natural resource utilization ...... 69 Natural resources utilization and nature protection fees Table – 19 ...... 69 3.8 “Locator” monitoring program...... 70 Diagram – 20...... 71 Mileage of transportation means of the Company during weekends in the IV quarter ...... 71 Diagram -21 ...... 71 Mileage of transportation means during weekends by structural units in the IV quarter ...... 71 4. QUALITY, SAFETY, ENVIRONMENT ...... 72 4. Quality, Safety ...... 73 5. ADMINISTRATION ...... 75 5.1 Finance and Accounting ...... 76 Subsidy From RA Government Table – 20 ...... 76 mln AMD ...... 76 COMES AND EXPENSES OF AWS CJSC IN IV QUARTER, 2012 Table – 21 ...... 77 CAHS FLOW – DIAGRAM 22 ...... 78 5.2 Human Resources ...... 79 Number of Employees of AWSC by Monthes in 2012 Diagram-23 ...... 79 Staff flow of AWSC in IV Quarter 2012 Diagram – 24 ...... 81 5.3 Training Center ...... 81 5.4 Legal & Insurance ...... 83 6.1 Public Relations ...... 85

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 3

QUARTERLY REPORT

6.2 Customer Service Center ...... 88 The distribution of calls according to issue types Table-22 ...... 88 The distribution of calls according to issue types Diagram-25 ...... 89 7. PROJECTS ...... 90 7.1 World Bank ...... 91 Table - 23 ...... 94 7.2 Asian Development Bank ...... 95 List of Finalized Contracts Table-24 ...... 95 Tables – 25,26...... 99 7.3 European Bank for Reconstruction and Development ...... 100 Tables 27,28...... 103 8. INDICATORS ...... 104 INDICATORS RECAPITULATION – TABLE 29 (INDICATORS 1-25) ...... 105 9. AMENDMENT # 4 TO MC ...... 119 9.1 Management contractor additional staff ...... 120 9.2 Core monitoring indicators...... 120 9.3 Performance indicators ...... 120 Service duration regarding the 3 group of cities & rural communities Table-30 ...... 121 9.4 Project investment plan ...... 124 9.5 Total Management Plan implementation ...... 124 Timetable (draft) for Total Management Plan Table – 31 ...... 125 CORE MONITORING INDICATORS Tables 32,33,34 ...... 126

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 4

QUARTERLY REPORT

1.COMMERCIAL

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 5

QUARTERLY REPORT

1.1 Commercial

General

During the IV quarter considerable improvements were registered. All the indicators of the Company have increased.

We have some improvement in transferring of water meter data by the Customers through SMSs or WEB sites. It is one more step towards increase of customer service level.

Billing

We have considerable improvement in the process of billing. Billing centre, created in 2012, has surpassed all the expectations.

Comparing with the last year average consumption of one resident-customer, it will have the following picture:

Diagrams 1,2

Average Invoiced Consumption per Residential Customer with Meter AWSC 12,0 11,1 11,0 10,4 9,9 10,5 9,6 9,7 9,7 10,0 9,1 10,6 9,0 9,9 9,0 8,3 8,1 8,0 9,1 9,6 8,0 m3 8,3 8,6 8,1 8,2 7,0 7,9 7,7 7,7 7,8 6,0 5,0 4,0

2011 2012

Billing has increased correspondingly. Comparing with the last year, billing increase during the IV quarter of 2012 was equal to about 108.0 mln. AMD (or 11%).

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 6

QUARTERLY REPORT

Total Billing AWSC 1 200 14% 1 124 12% 1 016 1 000 12% 10% 11% 10% 10%

800 . 8% 600 6% mln.AMD 393 379 400 351 343 322 353 4%

200 2%

0 0% October November December IV quarter

2011 2012 %

Control group random visits aimed at illegal connections are ongoing. During the IV quarter 503 different violations were registered and Acts for 11.5 mln. AMD have been prepared.

Payments

Together with billing level of payments also is increasing. Comparing with the same period of the last year increase was about 88.0 mln. AMD (or about 8%).

Diagram 3

AWSC Income 1 200 1 136 14% 1 048 12% 12% 1 000

10% 800 8% 7% 7% 8% 600

6% mln.AMD 376 374 386 400 352 335 361 4%

200 2%

0 0% October November December Total IV quarter

2011 2012 increasing %

Despite such temps of increase we still have problems with non-paying customers. Against them all the actions, such as individual cuttings, court cases, etc., defined by the law, are applied.

Diagrams 4-7

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 7

QUARTERLY REPORT

Di agram 4

Billing & Revenue collection Billing Revenue Collection (Collection n, Billing n-1) 500

450 435 399 395 409 400 387 393 386 375 360 357 353 361 347 346 380 382 376 379 350 334 371 374 322 325 359 343 301 340 334 322 300 278 327 294 304 272 250 259 262 242 200

Millions AMD Millions 196 150 179

100

85 50

0 01/0512/0512/0612/0712/08 12.09 12.10 12.11 01.12 02.12 03.12 04.12 05.12 06.12 07.12 08.12 09.12 10.12 11.12 12.12

Di agram 5

Billing, collection and ratio % for customers with water meters Billing Revenue Collection Ratio 4 500 130%

3 936 4 000 120% 3 677 3 688 3 599 3 882 3 500 111% 3 417 3 249 3 530 110% 106% 3 181 3 000 101% 101% 2 883 101% 3 227 99% 99% 100% 99% 99% 99% 2 808 98% 98% 98% 100% 100% 98% 92% 2 500 98% 2 829 2 528 90% 2 494 2 104 2 473 90% 2 073 2 142 2 000 1 867 MillionsAMD 1 792 2 122 1 731 1 850 80% 1 465 1 793 1 500 1 711 1 211 1 130 1 435 70% 1 000 1 242 848 1 124 568 66% 842 500 277 60% 72 522 48 250 0 50% 01/05 12/05 12/06 12/07 12/08 12.09 12.10 12.11 01.12 02.12 03.12 04.12 05.12 06.12 07.12 08.12 09.12 10.12 11.12 12.12

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 8

QUARTERLY REPORT

Di agram 6

Cummulative billing & collection Billing Revenue Collection

5 000 4 624 4 490 4 500 4 183 4 220 4 194 4033 3 989 3 797 4 000 3 626 3 432 3 268 3388 3 500 3 220

3 000 2 683 2 443 2 308 2 500 2 135 1 834 Millions Millions AMD 2 000 1 593 1 599

1 500

1 000

500

0 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Di agram 7

BILLING PAYMENTS IN AWSC

2004 2005 2006 2007 2008 2009 2010 2011 2012

400 Pic due to the payment of 386 380 budget organizations for 3 361 360 months 357 340 353 320 300 280 New tariff from: 260 260 1st April 2009 240 243

220 mln.AMD 200 196 180 179 160 140 141 120 Management Contract New tariff from: started date: 100 1st May 2005 19th October 2004 80

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 9

QUARTERLY REPORT

2. OPERATION & MAINTENANCE

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 10

QUARTERLY REPORT

2.1 Water Production

The main activities of the Production Division of the Company during the IV Quarter were aimed at preparation for the winter season which ensured regular operation of the system.

In the result of freezing Mantash water intake water volume decreased.

Urgent activities were implemented for breaking the layer of ice which caused increase of water supply level.

All the 3 Quarterly reports of 2012 were prepared, analyzed and presented to the corresponding MANTASH frozen river intake Companies.

Online control of the produced water The produced volume of water in the IV quarter of 2012 was 41 688.5 thousands m3, (29 205.5 thousands m3 by gravity, 12 483.0 thousands m3 with pumping). The actual drinking water losses in the 4th quarter have been 81.9%, which is less by 2.2 % compared with the 4th quarter of 2011 (84.1 %). This indicator is the result of straggle against water losses.

Every day through internet connection investigation of water volume, produced by the water supply facilities equipped with loggers, hours of operation of pumping units and parameters is being implemented, detailed analysis are implemented and compared with the schedules of pumping units provided by the water supply facilities from the Division. ALAPARS PS operation schedule

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 11

QUARTERLY REPORT

Water Production and Losses Table-1, Diagram-8

WATER PRODUCTION WATER DELIVERED UN-ACCOUNTED FOR WATER

thousand m3 thousand m3

Name of source

N

(pumping station) October November December IV QUARTER IV IV IV IV water SECTORS thous. water thous. water thous. water thous.

losses

quarter quarter

October October

pumping station m3 losses% m3 losses% m3 losses% m3

December November December November % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 NORTH-WEST R/B

Makravan 4 p/s 646,0 622,0 626,0 1894,0 Bujakan s. 16,0 15,0 16,0 47,0 140,4 140,0 145,3 425,6 660,8 82,5 598,0 81,0 626,5 81,2 1885,3 81,6

Aramus b/h 112,5 73,0 101,0 286,5 Abovyan Akunk p/s 26,7 28,0 28,7 83,4

1 Total 801,2 738,0 771,7 2310,9 140,4 140,0 145,3 425,6 660,8 82,5 598,0 81,0 626,5 81,2 1885,3 81,6 Abovyan Byure- ghavan Nurnus s. 86,0 85,0 84,0 255,0 35,4 31,2 32,2 98,8 50,6 58,9 53,8 63,3 51,8 61,7 156,3 61,3 Total 86,0 85,0 84,0 255,0 35,4 31,2 32,2 98,8 50,6 58,9 53,8 63,3 51,8 61,7 156,3 61,3 Total 887,2 823,0 855,7 2565,9 175,7 171,2 177,4 524,4 711,4 80,2 651,8 79,2 678,3 79,3 2041,5 79,6

Solak p/s 0,0 0,0 0,0 0,0

Alapars s. 99,1 86,9 84,8 270,8 Makravan 4 - 308,0 298,0 308,0 914,0 85,0 83,5 77,1 245,6 359,1 80,9 337,1 80,1 352,0 82,0 1048,1 81,0

2 Abovyan main Charetsavan Charetsavan Gyumush s. 29,5 28,5 29,5 87,5 Fantan b/h 7,4 7,2 6,8 21,4 Total 444,0 420,6 429,1 1293,7 85,0 83,5 77,1 245,6 359,1 80,9 337,1 80,1 352,0 82,0 1048,1 81,0

Makravan-2 p/s 72,2 65,0 78,5 215,7

Teghenis s. 8,0 8,0 8,0 24,0 28,3 19,6 23,2 71,1 54,4 65,8 54,9 73,6 64,9 73,7 174,1 71,0

Tsakhkadzor Ulashik WTP 2,5 1,5 1,5 5,5

Total 82,7 74,5 88,0 245,2 28,3 19,6 23,2 71,1 54,4 65,8 54,9 73,6 64,9 73,7 174,1 71,0

3 Makravan 4 -

Hrazdan 80,0 78,0 80,0 238,0 Abovyan main

Makravan-2 p/s 503,0 481,2 480,2 1464,4 101,2 95,9 83,6 280,6 641,2 86,4 585,8 85,9 620,6 88,1 1847,7 86,8 Hrazdan Makravan-3 p/s 159,4 122,5 144,0 425,9 Total 742,4 681,7 704,2 2128,3 101,2 95,9 83,6 280,6 641,2 86,4 585,8 85,9 620,6 88,1 1847,7 86,8 Total 825,1 756,2 792,2 2373,5 129,5 115,5 106,7 351,7 695,6 84,3 640,7 84,7 685,5 86,5 2021,8 85,2 Golovino WTP 65,0 72,6 54,0 191,6

Frolovo balka

58,0 60,3 47,0 165,3 WTP

Bldan WTP 56,0 59,0 45,0 160,0 47,3 51,3 36,9 135,5 134,7 74,0 143,6 73,7 112,2 75,3 390,4 74,2 Dilijan 4 Dilijan Shamakhyan s. 2,0 2,0 2,0 6,0 Jilut tala s. 1,0 1,0 1,0 3,0

Total 182,0 194,9 149,0 525,9 47,3 51,3 36,9 135,5 134,7 74,0 143,6 73,7 112,2 75,3 390,4 74,2

Qarqarut s. 42,2 40,2 30,0 112,4

Spitak jur s. 32,8 32,4 23,0 88,2

Getahovit s. 35,3 34,2 25,0 94,5

Anapat s. 15,5 15,0 14,0 44,5

Khozmarag s. 22,0 22,4 16,0 60,4 42,5 40,7 37,5 120,8 125,0 74,6 122,7 75,1 89,6 70,5 337,2 73,6 Ijevan Getapnya p/s 6,3 6,2 6,3 18,8

5 Jri dzor s. 8,0 7,8 7,4 23,2 Ijevan Gmbet s. 5,4 5,2 5,4 16,0 Azatamut s. 0,0 0,0 0,0 0,0 Total 167,5 163,4 127,1 458,0 42,5 40,7 37,5 120,8 125,0 74,6 122,7 75,1 89,6 70,5 337,2 73,6

Berd WTP 53,3 56,2 54,0 163,5 18,2 18,1 17,4 53,6 37,1 67,1 40,1 68,9 38,6 69,0 115,9 68,4 Berd Sharapey s. 2,0 2,0 2,0 6,0 Total 55,3 58,2 56,0 169,5 18,2 18,1 17,4 53,6 37,1 67,1 40,1 68,9 38,6 69,0 115,9 68,4 Total 222,8 221,6 183,1 627,5 60,7 58,8 54,9 174,5 162,1 72,7 162,8 73,5 128,2 70,0 453,1 72,2

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 12

QUARTERLY REPORT

WATER PRODUCTION WATER DELIVERED UN-ACCOUNTED FOR WATER

thousand m 3 thousand m3

Name of source

N

(pumping station) October November December IV QUARTER IV IV IV IV water

SECTORS thous. water thous. water thous. water thous. quarter

quarter losses

October October

pumping station m3 losses% m3 losses% m3 losses% m3

December November December November % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Berdavan b/h 54,8 54,3 58,0 167,1

Ayrum b/h 0,0 0,0 0,0 0,0 Srotsahanq s. 1,7 1,8 1,6 5,1 15,7 14,8 12,9 43,4 41,4 72,5 41,9 73,9 47,3 78,6 130,6 75,1

Gij sar s. 0,0 0,0 0,0 0,0

Spitakashen s. 0,1 0,1 0,1 0,3 Noyemberyan

6 Varar aghbyur s. 0,5 0,5 0,5 1,5 Alaverdi Total 57,1 56,7 60,2 174,0 15,7 14,8 12,9 43,4 41,4 72,5 41,9 73,9 47,3 78,6 130,6 75,1 Loriberd s. 455,0 518,0 487,0 1460,0 Alaverdi 59,2 55,5 56,8 171,6 510,8 89,6 572,5 91,2 533,2 90,4 1616,4 90,4 Agarak s. 115,0 110,0 103,0 328,0 Total 570,0 628,0 590,0 1788,0 59,2 55,5 56,8 171,6 510,8 89,6 572,5 91,2 533,2 90,4 1616,4 90,4 Total 627,1 684,7 650,2 1962,0 75,0 70,3 69,7 214,9 552,2 88,0 614,4 89,7 580,5 89,3 1747,1 89,0 Chakhkal s. 26,0 24,0 23,0 73,0

Jrashen b/h 72,0 70,0 57,0 199,0 Nalband b/h 29,0 29,0 28,0 86,0 38,4 35,0 33,8 107,3 100,2 72,3 96,6 73,4 82,7 71,0 279,6 72,3

Spitak Ghazanchi s. 4,0 4,0 4,0 12,0 Spitak town b/h 7,6 4,7 4,6 16,8

Total 138,6 131,7 116,6 386,8 38,4 35,0 33,8 107,3 100,2 72,3 96,6 73,4 82,7 71,0 279,6 72,3

Gyulidar s. 5,0 5,0 5,0 15,0 Getavan p/s 215,0 205,0 217,8 637,8

7 43,4 39,8 43,9 127,1 286,6 86,8 275,2 87,4 276,9 86,3 838,8 86,8 Stepanavan Stepanavan Novoseltsovo s. 110,0 105,0 98,0 313,0

Total 330,0 315,0 320,8 965,8 43,4 39,8 43,9 127,1 286,6 86,8 275,2 87,4 276,9 86,3 838,8 86,8

Novoseltsovo p/s 33,0 31,0 33,0 97,0 Sevaberd s. 40,0 38,0 39,3 117,3 31,8 31,4 31,7 94,8 73,3 69,8 67,6 68,3 72,6 69,6 213,5 69,2 Tashir Katnabyur s. 32,0 30,0 32,0 94,0 Total 105,0 99,0 104,3 308,3 31,8 31,4 31,7 94,8 73,3 69,8 67,6 68,3 72,6 69,6 213,5 69,2 Total 573,6 545,7 541,7 1660,9 113,6 106,2 109,4 329,1 460,1 80,2 439,5 80,5 432,3 79,8 1331,8 80,2

Total 3761,8 3646,7 3601,0 11009,4 686,8 656,8 632,1 1975,7 3075,0 81,7 2989,9 82,0 2968,9 82,4 9033,8 82,1 CENTER-WEST R/B

Masis Araratyan 1,2 p/s 360,0 325,0 332,0 1017,0 65,6 62,7 58,1 186,4 294,4 81,8 262,3 80,7 273,9 82,5 830,6 81,7

Total 360,0 325,0 332,0 1017,0 65,6 62,7 58,1 186,4 294,4 81,8 262,3 80,7 273,9 82,5 830,6 81,7

Araratyan 1,2 p/s 386,6 345,8 351,6 1084,0

1 Masis 61,8 62,0 52,1 175,9 396,1 86,5 327,9 84,1 348,0 87,0 1072,0 85,9 Masis Masis villages Yerevanjur 71,3 44,1 48,4 163,9 Total 457,9 389,9 400,0 1247,9 61,8 62,0 52,1 175,9 396,1 86,5 327,9 84,1 348,0 87,0 1072,0 85,9 Total 817,9 714,9 732,0 2264,9 127,4 124,7 110,1 362,3 690,6 84,4 590,2 82,6 621,9 85,0 1902,6 84,0

Ghazaravan b/h 0,0 0,0 0,0 0,0

Bazmakhbyur b/h 0,0 0,0 0,0 0,0

Bazmakhbyur 3 s. 1310,0 1270,0 1312,0 3892,0 255,9 260,9 238,3 755,0 1106,6 81,2 1061,7 80,3 1124,8 82,5 3293,1 81,3

2 s.

Echmiadzin Echmiadzin Artamet p/s 9,9 7,3 6,6 23,7

Kozdashen p/s 42,7 45,3 44,5 132,4

Total 1362,5 1322,6 1363,1 4048,2 255,9 260,9 238,3 755,0 1106,6 81,2 1061,7 80,3 1124,8 82,5 3293,1 81,3

Garni s. 1052,0 1024,0 1050,0 3126,0 228,4 214,0 203,0 645,4 823,6 78,3 810,0 79,1 847,0 80,7 2480,6 79,4

3

Artashat Artashat

Total 1052,0 1024,0 1050,0 3126,0 228,4 214,0 203,0 645,4 823,6 78,3 810,0 79,1 847,0 80,7 2480,6 79,4

Garni s. 292,0 270,0 295,5 857,5

190,9 153,1 124,3 468,3 221,1 53,7 232,9 60,3 289,2 69,9 743,2 61,3 Vedi

Jermanis s. 120,0 116,0 118,0 354,0 4

Vedi Total 412,0 386,0 413,5 1211,5 190,9 153,1 124,3 468,3 221,1 53,7 232,9 60,3 289,2 69,9 743,2 61,3

Ararat Garni s. 108,0 118,0 120,0 346,0 50,8 50,4 44,7 145,8 57,2 53,0 67,6 57,3 75,3 62,8 200,2 57,9

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 13

QUARTERLY REPORT

WATER PRODUCTION WATER DELIVERED UN-ACCOUNTED FOR WATER

thousand m 3 thousand m3

Name of source

N

(pumping station) October November December IV QUARTER IV IV IV IV water

SECTORS thous. water thous. water thous. water thous. quarter

quarter losses

October October

pumping station m3 losses% m3 losses% m3 losses% m3

December November December November % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Total 108,0 118,0 120,0 346,0 50,8 50,4 44,7 145,8 57,2 53,0 67,6 57,3 75,3 62,8 200,2 57,9 Total 520,0 504,0 533,5 1557,5 241,7 203,5 169,0 614,1 278,3 53,5 300,5 59,6 364,5 68,3 943,4 60,6

Artik WTP 0,0 51,5 51,0 102,5

Mantash s. 241,0 228,0 188,0 657,0 56,2 68,3 54,3 178,8 720,5 92,8 587,4 89,6 535,5 90,8 1843,4 91,2 Artik Mantash WTP 535,7 376,2 350,8 1262,7 Total 776,7 655,7 589,8 2022,2 56,2 68,3 54,3 178,8 720,5 92,8 587,4 89,6 535,5 90,8 1843,4 91,2 s. 41,0 41,0 42,0 124,0 Jinj Akner s. 40,6 38,1 30,2 108,9 94,9 70,0 52,9 58,1 52,9 63,7 200,8 64,8

Talin Kentakhbyur N809

s. 94,6 50,0 41,1 185,7

Total 135,6 91,0 83,1 309,7 40,6 38,1 30,2 108,9 94,9 70,0 52,9 58,1 52,9 63,7 200,8 64,8

5 Artik Daghtsutner s. 23,6 23,5 21,8 68,9

Sari s. 5,5 5,3 4,6 15,4

Ghazanchi s. 14,0 12,0 13,5 39,5 12,7 15,3 13,2 41,2 45,8 78,2 40,6 72,6 43,1 76,6 129,5 75,9

Luysakhbyur s. 6,9 6,7 6,9 20,5 Ashotsk Gharakhachi s. 4,1 4,0 4,1 12,2 Bavra b/h 4,4 4,4 5,4 14,2 Total 58,5 55,9 56,3 170,7 12,7 15,3 13,2 41,2 45,8 78,2 40,6 72,6 43,1 76,6 129,5 75,9 Total 970,8 802,6 729,2 2502,6 109,5 121,7 97,7 328,9 861,2 88,7 680,9 84,8 631,6 86,6 2173,6 86,9 Karbi b/h 111,9 81,4 100,9 294,1 Artak p/s 27,0 9,0 27,0 63,0 s. 237,4 288,3 278,7 804,4

Saghmosavan s. 72,0 72,0 75,0 219,0 s. 10,0 10,0 10,5 30,5 119,1 112,4 105,7 337,2 803,6 87,1 798,4 87,7 849,9 88,9 2452,0 87,9

Ashtarak Bazakhbyur b/h 0,0 0,0 0,0 0,0

Ghazaravan s. 9,5 10,2 8,5 28,2

6 Bazmakhbyur 3s.

Ashtarak 455,0 440,0 455,0 1350,0 Ghazaravan s. Total 922,7 910,9 955,6 2789,2 119,1 112,4 105,7 337,2 803,6 87,1 798,4 87,7 849,9 88,9 2452,0 87,9

Ortachia s. 38,0 35,0 36,0 109,0 s. 17,4 17,2 18,0 52,6 92,4 84,1 88,9 83,8 91,3 83,6 272,6 83,8

Aparan Eznak p/s 71,8 71,1 73,3 216,2 Total 109,8 106,1 109,3 325,2 17,4 17,2 18,0 52,6 92,4 84,1 88,9 83,8 91,3 83,6 272,6 83,8 Total 1032,5 1017,0 1064,9 3114,4 136,5 129,6 123,6 389,8 896,0 86,8 887,3 87,3 941,3 88,4 2724,6 87,5

Total 5755,8 5385,0 5472,8 16613,5 1099,4 1054,5 941,8 3095,6 4656,4 80,9 4330,5 80,4 4531,0 82,8 13517,9 81,4

SOUTH R/B

Sarnakhbyur s. 53,5 51,4 53,0 157,9 8,9 9,5 9,1 27,5 44,6 83,4 41,9 81,5 43,9 82,8 130,4 82,6

nadzor Qarasun akhbyur - 57,0 55,4 57,1 169,5 12,1 12,9 11,1 36,1 44,9 78,8 42,5 76,7 46,0 80,6 133,4 78,7 s.

Egheg Vostan s. 53,5 51,2 52,9 157,6 16,0 16,3 12,4 44,7 37,5 70,1 34,9 68,1 40,5 76,6 112,9 71,6

Total 164,0 158,0 163,0 485,0 37,0 38,7 32,6 108,4 127,0 77,4 119,3 75,5 130,4 80,0 376,7 77,7 Malishka s. 26,3 14,7 13,8 54,8 3,8 3,0 3,1 36,8 22,5 85,5 11,7 79,6 10,7 77,5 44,9 81,9 1 Vayq

Bazmakhbyur s. 138,7 145,3 151,2 435,2 30,7 25,2 15,0 74,7 108,0 77,9 120,1 82,7 136,2 90,1 364,3 83,7 Eghegnadzor Total 165,0 160,0 165,0 490,0 34,5 28,2 18,1 80,8 130,5 79,1 131,8 82,4 146,9 89,0 409,2 83,5

Jermuk Jrasar s. 74,0 72,0 74,0 220,0 24,9 19,7 18,1 62,7 49,1 66,3 52,3 72,6 55,9 75,6 157,3 71,5

Total 74,0 72,0 74,0 220,0 24,9 19,7 18,1 62,7 49,1 66,3 52,3 72,6 55,9 75,6 157,3 71,5

Total 403,0 390,0 402,0 1195,0 96,4 86,7 68,8 251,9 306,6 76,1 303,3 77,8 333,2 82,9 943,1 78,9

Shake s. 210,0 181,9 186,4 578,3 57,2 45,8 47,3 150,3 152,8 72,7 136,1 74,8 139,1 74,6 428,0 74,0

Mukhuturyan s. 50,0 46,6 48,9 145,5 3,3 3,0 2,7 9,0 46,7 93,4 43,6 93,5 46,2 94,5 136,5 93,8 Sisian 2 Sisian Zor-Zor s. 2,0 1,9 1,7 5,6 0,3 0,2 0,2 0,7 1,7 85,0 1,7 89,5 1,5 88,2 4,9 87,5 Total 262,0 230,4 237,0 729,4 60,8 49,0 50,2 160,1 201,2 76,8 181,4 78,7 186,8 78,8 569,3 78,1

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 14

QUARTERLY REPORT

WATER PRODUCTION WATER DELIVERED UN-ACCOUNTED FOR WATER

thousand m 3 thousand m3

Name of source

N

(pumping station) October November December IV QUARTER IV IV IV IV water

SECTORS thous. water thous. water thous. water thous. quarter

quarter losses

October October

pumping station m3 losses% m3 losses% m3 losses% m3

December November December November %

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

Akner s. 119,2 144,9 149,0 413,1 27,0 25,6 23,6 76,2 92,2 77,3 119,3 82,3 125,4 84,2 336,9 81,6 Goris 3 Goris Mukhuturyan s. 285,8 297,1 307,0 889,9 50,5 47,5 45,0 143,0 235,3 82,3 249,6 84,0 262,0 85,3 746,9 83,9

Total 405,0 442,0 456,0 1303,0 77,5 73,1 68,6 219,2 327,5 80,9 368,9 83,5 387,4 85,0 1083,8 83,2 Geghi s. 34,4 37,0 32,2 103,6 9,9 10,5 10,0 30,4 24,5 71,2 26,5 71,6 22,2 68,9 73,2 70,7 Surin kap jrakhor 38,7 41,6 36,3 116,6 10,0 10,6 10,1 30,7 28,7 74,2 31,0 74,5 26,2 72,2 85,9 73,7 s.

Gekhi WTP 829,0 891,4 778,0 2498,4 87,5 91,7 86,0 265,2 741,5 89,4 799,7 89,7 692,0 88,9 2233,2 89,4 Kapan

Chanakhchi WTP 170,2 183,3 159,4 512,9 23,6 25,1 23,0 71,7 146,6 86,1 158,2 86,3 136,4 85,6 441,2 86,0 Vachagan WTP 2,7 2,7 3,1 8,5 0,8 0,9 0,8 2,5 1,9 70 1,8 66,7 2,3 74,2 6,0 70,6

4 Kapan Total 1075,0 1156,0 1009,0 3240,0 131,8 138,8 129,9 400,5 943,2 87,7 1017,2 88,0 879,1 87,1 2839,5 87,6

Agarak WTP 329,0 302,3 332,0 963,3 291,0 251,0 284,7 826,7 38,0 11,6 51,4 17,0 47,3 14,2 136,7 14,2 Setents s. 29,6 20,0 21,0 70,6 1,5 1,2 1,0 3,7 28,1 94,9 18,8 94,0 20,0 95,2 66,9 94,8

Meghri Meghri WTP 285,4 256,6 258,0 800,0 14,0 11,5 10,7 36,2 271,4 95,1 245,1 95,5 247,3 95,9 763,8 95,5 Total 644,0 578,9 611,0 1833,9 306,5 263,7 296,4 866,5 337,5 52,4 315,3 54,5 314,6 51,5 967,4 52,7 Total 1719,0 1734,9 1620,0 5073,9 438,3 402,5 426,3 1267,0 1280,7 74,5 1332,5 76,8 1193,7 73,7 3806,9 75,0

Dzknaget s. 0,0 0,0 0,0 0,0 Hatsarat p/s 94,0 83,0 85,0 262,0 52,3 45,8 42,2 140,3 337,4 86,6 318,9 87,4 337,2 88,9 993,5 87,6

Sevan Lchashen b/h 295,7 281,7 294,4 871,8

Total 389,7 364,7 379,4 1133,8 52,3 45,8 42,2 140,3 337,4 86,6 318,9 87,4 337,2 88,9 993,5 87,6

5 Sevan

Kushchinski s. 12,0 10,0 13,0 35,0

ak 4,2 3,6 5,0 12,8 16,8 79,9 14,4 79,9 18,0 78,4 49,2 79,4

Taqa s. 9,0 8,0 10,0 27,0 Chambar Total 21,0 18,0 23,0 62,0 4,2 3,6 5,0 12,8 16,8 79,9 14,4 79,9 18,0 78,4 49,2 79,4 Total 410,7 382,7 402,4 1195,8 56,5 49,4 47,2 153,1 354,2 86,2 333,3 87,1 355,2 88,3 1042,7 87,2

Akunq s. 404,1 390,6 403,5 1198,2

Surb Vardan s. 58,8 56,8 58,7 174,3 31,9 35,8 30,7 98,4 718,1 95,7 689,2 95,1 718,3 95,9 2125,6 95,6

Akner s. 139,6 134,9 139,4 413,9 Vardenis Shat jreq s. 147,5 142,7 147,4 437,6

Total 750,0 725,0 749,0 2224,0 31,9 35,8 30,7 98,4 718,1 95,7 689,2 95,1 718,3 95,9 2125,6 95,6

Tsakqar s. 208,2 204,2 211,0 623,4 22,4 28,2 20,9 71,6 196,6 89,8 185,8 86,8 200,1 90,5 582,4 89,1

Martuni Hopoyi var s. 10,8 9,8 10,0 30,6

6 Gavar Total 219,0 214,0 221,0 654,0 22,4 28,2 20,9 71,6 196,6 89,8 185,8 86,8 200,1 90,5 582,4 89,1 Kaleri p/s

405,7 455,1 455,0 1315,8 Hatsarat p/s 82,2 78,4 77,6 238,3 435,8 84,1 505,1 86,6 511,4 86,8 1452,2 85,9

Gavar Sarukhan p/s 61,2 78,2 82,7 222,1 Gandzak b/h 51,1 50,2 51,3 152,6 Total 518,0 583,5 589,0 1690,5 82,2 78,4 77,6 238,3 435,8 84,1 505,1 86,6 511,4 86,8 1452,2 85,9 Total 1487,0 1522,5 1559,0 4568,5 136,6 142,5 129,2 408,3 1350,4 90,8 1380,0 90,6 1429,8 91,7 4160,2 91,1

Total 4686,7 4702,5 4676,4 14065,6 866,1 803,2 790,3 2459,6 3820,5 81,5 3899,3 82,9 3886,2 83,1 11606,0 82,5

GRAND TOTAL 14204,2 13734,2 13750,1 41688,5 2652,2 2514,5 2364,1 7530,8 11551,9 81,3 11219,7 81,7 11386,0 82,8 34157,7 81,9

W A T E R P R O D U C T I O N

50 000 45 000 40 000 35 000 30 000 25 000 20 000 15 000 10 000 5 000 0 I quarter II quarter III quarter October November December IV quarter Delivered through pumps 13 144 12 765 13 494 4 275 4 021 4 187 12 483 Gravity 20 581 29 198 29 397 9 929 9 713 9 563 29 206 Total 33 725 41 963 42 891 14 204 13 734 13 750 41 689

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 15

QUARTERLY REPORT

The works for disinfection of the produced drinking water were carried out without interruptions during the 4nd quarter. They were implemented on time, avoiding freezing of the roads and having considerable volume of chlorine and chlorine tabs in the CSs.

During the 4nd quarter of 2012, 25 626 kg of liquid chlorine and 1 981 kg of hypochlorite tablets have been used in the water supply systems for disinfection of the drinking water and washing of the systems.

The purchasing and supply of the liquid chlorine to the Company are being done on a contract basis through other supply organization.

During the quarter 2 pieces of broken liquid chlorine operated “ALLDOS” type chlorination equipments were repaired by the Production and Chlorination Division.

Preparatory activities are implemented for mounting and testing of new, hypochloride tablets chlorination equipment. This new equipment will give a possibility to avoid usage of liquid chlorine and to make safer water disinfection activities. ALLDOS chlorination equipment

Water supply systems are equipped with enough quantity of liquid chlorine and hypochlorite tablets, which gives a possibility to organize water disinfection with natural process.

Quarterly Use of Disinfection Materials Table - 2

BALANCE in the BALANCE of the end of beginning of reporting RECEIVED UTILIZED reporting quarter SECTORS & quarter N SUBSECTORS Liquid Liquid Hypochlori Liquid Liquid Hypochlorite Hypochlorite Hypochlorite Chlorine Chlorine te PILLS Chlorine Chlorine PILLS (kg) PILLS (kg) PILLS (kg) (kg) (kg) (kg) (kg) (kg) 1 2 3 4 5 6 7 8 9 10 NORTH-WEST 1 Abovyan 40 10 218 80 233 90 25 0 2 Bjureghavan 20 25 156 0 120 15 56 10 3 Hrazdan 845 60 2726 80 2946 80 625 60 4 Tsaghkadzor 0 39 0 80 0 84 0 35 5 Charentsavan 57 4 270 80 259 18 68 66 6 Ijevan 94 4 0 240 80 129 14 115 7 Berd 44 120 260 0 252 0 52 120 8 Dilijan 154 58 704 80 723 55 135 83 9 Nojemberyan 52 100 104 0 106 55 50 45 10 Alaverdi 794 13 104 40 830 46 68 7 11 Stepanavan 79 98 208 40 247 68 40 70

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 16

QUARTERLY REPORT

BALANCE in the BALANCE of the end of beginning of reporting RECEIVED UTILIZED reporting quarter SECTORS & quarter N SUBSECTORS Liquid Liquid Hypochlori Liquid Liquid Hypochlorite Hypochlorite Hypochlorite Chlorine Chlorine te PILLS Chlorine Chlorine PILLS (kg) PILLS (kg) PILLS (kg) (kg) (kg) (kg) (kg) (kg) 1 2 3 4 5 6 7 8 9 10 12 Spitak 57 13 104 160 109 173 52 0 13 Tashir 40 0 416 120 390 90 66 30 TOTAL 2 276 544 5 270 1 000 6 295 903 1 251 641 CENTER-WEST 1 Artashat 69 30 3 442 - 3 245 14 266 16 2 Echmiatsin 375 5 3 444 40 3 322 45 497 - 3 Masis 232 - 1 698 45 1 775 - 155 45 4 Vedi 14 12 238 20 202 24 50 9 5 Ararat - - - 20 - 20 - - 6 Ashtarak 48 10 1 968 40 1 442 10 574 40 7 27 - 280 160 247 146 60 14 8 Artik 660 - 820 - 872 - 608 - 9 Talin 56 45 218 - 220 45 54 - 10 Ashotsk - 15 - 320 - 240 - 95 TOTAL 1 481 117 12 108 645 11 325 543 2 264 219 SOUTH 1 Egheghnadzor - 54 260 40 260 79 - 15 2 Vayk 87 6 290 40 329 12 48 34 3 Jermuk 24 35 124 - 80 6 68 29 4 Sisian - 17 124 40 124 35 - 22 5 Goris 285 25 1 640 - 1 125 - 800 25 6 Kapan 781 57 4 312 - 3 870 18 1 223 39 7 Meghri 167 68 592 80 489 5 270 143 8 Sevan 64 35 550 80 480 15 134 100 9 Gavar 566 37 992 40 805 57 753 20 10 Martuni - - 62 200 - 168 62 32 11 Vardenis 52 8 496 120 444 84 104 44 12 Chambarak - 43 - 80 - 56 - 67 TOTAL 2 026 385 9 442 720 8 006 535 3 462 570

GRAND TOTAL 5 783 1 046 26 820 2 365 25 626 1 981 6 977 1 430

Remark* The report is built on received operative data, 170 kg liquid chlorine from Abovyan RB Makravan 4 CS was transported to Hrazdan RB Makravan 2 CS.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 17

QUARTERLY REPORT

2.1.1 Electricity consumption and expenses

Due to operative work a number rehabilitation activities were organized and carried out for quick repair and operation of broken pumps units and electrical equipments thus ensuring water supply with reserve pumps or in alternative ways during this period.

Actual consumption of el. energy during IVquarter

of 2012 was 9 217 thousand Kwt/h or 223 258

thousand AMD. This indicator is 418.0 thousand

Kwt/h or 4 597.0 thousand AMD (2%) more than

foreseen by the budget, anyway, comparing with

the IV quarter of 2011 is less for 994.0 thousand

Kwt/h or 22 951.0 thousand AMD (10.3%). ALAPARS Pumping Station

Getavan and Novoseltsovo PSs, capitally repaired and equipped were handed over for operation.

WTPs, PSs and El. units service was implemented by an experienced company, which resulted in decrease of damages of the pumping units.

Elecricity Expenses and Consumption Diagram - 9

100000 100000

90000 90000

80000 80000

70000 70000

60000 60000 1000KWH

50000 50000 1000AMD

40000 40000

30000 30000 KWT 2011 Cost 2012 KWT 2012 Cost 2011 20000 20000

10000 10000

0 0

July

May

June

April

March

August

October

January

February

December November September

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 18

QUARTERLY REPORT

Elecricity Expenses Table - 3

I quarter II quarter III quarter October November December IV quarter Total 2012 Variation BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL BUDGET ACTUAL between N S E C T O R S total 2012 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 actual and AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD budget %

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

North-West R/B 119 011 130 415 105 787 111 005 110 971 114 544 38 052 38 244 37 703 35 284 43 354 38 025 119 110 111 553 454 878 467 518 2,78 1 Abovyan 35 280 33 953 33 810 32 480 35 035 29 705 11 515 10 544 11 270 9 438 12 299 10 274 35 084 30 256 139 209 126 394 -9,21 2 Bjureghavan 975 1 130 975 1 057 975 1 000 325 290 325 299 325 305 975 894 3 900 4 081 4,63 3 Hrazdan 32 800 41 098 29 000 37 080 29 500 39 653 10 000 12 440 10 750 11 221 11 500 12 110 32 250 35 771 123 550 153 601 24,32 4 Tsaghkadzor 10 250 9 474 6 250 3 846 9 000 7 897 3 000 2 573 3 000 2 484 4 550 2 829 10 550 7 886 36 050 29 103 -19,27 5 Charaentsavan 11 823 14 842 11 693 14 492 11 693 14 092 4 698 4 392 3 863 4 380 4 019 4 402 12 580 13 174 47 789 56 599 18,43 6 Ijevan 750 713 750 402 750 484 210 160 210 197 270 234 690 591 2 940 2 191 -25,49 7 Berd 300 208 240 83 240 74 90 40 90 61 120 71 300 172 1 080 535 -50,44 8 Nojemberyan 17 010 13 018 14 850 11 321 15 363 11 471 5 130 3 692 5 130 3 734 6 750 3 866 17 010 11 293 64 233 47 102 -26,67 9 Dilijan 1 950 1 501 1 680 1 431 1 740 1 364 600 379 540 381 690 463 1 830 1 223 7 200 5 520 -23,34 10 Stepanavan 6 000 8 717 5 620 7 911 5 720 7 843 1 940 2 748 1 900 2 751 2 100 2 992 5 940 8 491 23 280 32 963 41,59 11 Spitak 585 582 525 513 555 608 165 184 165 117 195 146 525 447 2 190 2 151 -1,78 12 Tashir 1 057 4 799 244 313 244 314 325 780 407 171 461 231 1 192 1 182 2 737 6 608 141,43 13 Alaverdi 231 381 150 76 156 39 54 23 54 49 75 102 183 174 720 670 -6,90

Center -West R/B 52 738 60 794 50 213 62 030 51 187 61 985 17 238 18 572 16 354 18 879 18 817 19 476 52 408 56 926 206 546 241 736 17,04

1 Artashat 540 642 405 415 405 393 135 129 135 184 180 187 450 500 1 800 1 950 8,34 2 Vedi 180 392 180 203 180 122 60 13 60 26 60 50 180 89 720 806 11,93 3 Masis 16 491 23 210 16 252 22 979 16 372 24 320 5 378 7 887 5 258 7 439 5 736 7 611 16 372 22 937 65 486 93 446 42,70 5 Ararat 90 392 90 140 90 148 30 12 30 25 30 46 90 83 360 763 112,06 6 Echmiatsin 9 408 8 794 8 624 8 382 8 848 9 590 3 024 2 852 2 800 2 999 3 248 3 079 9 072 8 930 35 952 35 696 -0,71 7 Ashtarak 19 467 20 938 18 602 25 495 19 126 23 121 6 550 6 277 6 026 6 708 7 153 6 666 19 729 19 652 76 923 89 206 15,97 8 Aparan 4 973 4 247 4 590 3 142 4 667 3 108 1 581 1 017 1 505 1 048 1 811 1 179 4 896 3 244 19 125 13 740 -28,16 9 Talin 180 440 180 110 180 38 60 21 60 84 60 123 180 227 720 816 13,36 10 Artik 180 337 180 124 180 56 60 31 60 40 60 77 180 148 720 665 -7,63 11 Ashotsk 1 230 1 402 1 110 1 040 1 140 1 087 360 333 420 327 480 457 1 260 1 117 4 740 4 647 -1,96

South R/B 44 800 53 041 43 439 48 631 43 769 49 310 14 764 16 081 14 545 16 273 15 104 17 518 44 413 52 452 176 421 200 853 13,85 1 Kapan 1 200 1 314 720 615 720 314 240 163 360 292 360 465 960 921 3 600 3 163 -12,15 2 Meghri 472 748 384 339 354 239 177 126 177 194 207 217 561 536 1 770 1 863 5,25 3 Goris 270 343 270 130 270 84 90 37 90 81 90 114 270 232 1 080 790 -26,84 4 Sisian 513 951 408 293 420 156 144 109 138 237 177 275 459 621 1 800 2 022 12,31 5 Egheghnadzor 195 238 135 141 135 139 75 58 90 67 90 99 255 224 720 742 3,06 6 Jermuk 180 15 180 9 180 52 60 18 60 30 60 36 180 85 720 161 -77,65 7 Vayq 330 45 315 29 315 26 105 10 105 18 120 36 330 64 1 290 165 -87,21 8 Gavar 27 825 33 807 27 405 33 195 27 615 33 546 9 240 10 845 9 030 10 664 9 450 11 355 27 720 32 864 110 565 133 412 20,66 9 Sevan 13 365 15 100 13 173 13 769 13 310 14 689 4 483 4 682 4 345 4 630 4 400 4 795 13 228 14 108 53 075 57 666 8,65 10 Martuni 225 281 225 32 225 25 75 12 75 29 75 67 225 109 900 447 -50,31 11 Vardenis 225 198 225 77 225 40 76 20 75 31 75 57 226 108 901 423 -52,99 Sewerage Directorate 220 325 745 1 290 1 290 Sewerage Directorate 219,9 325,3 745,1 1290,3 1 290 Administrative Building 3 011 3 146 2 730 2 037 2 470 2 610 780 684 910 787 1 040 855 2 730 2 326 10 941 10 120 -7,50 Administrative Building 3 011 3 146 2 730 2 037 2 470 2 610 780 684 910 787 1 040 855 2 730 2 326 10 941 10 120 -7,50 Total 219 560 247 397 202 169 223 704 208 397 228 449 70 834 73 581 69 512 71 223 78 315 75 873 218 660 223 258 848 786 921 517 8,57

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 19

QUARTERLY REPORT

Electricity consumption Table - 4

Variation Total Total between I quarter II quarter III quarter October November December IV quarter Variation 2011 2012 total between 2012 N S E C T O R S of year ACT. BUDG. ACT. ACT. BUDG. BUDG. ACT. ACT. BUDG. ACT. BUDG. ACT. BUDG. ACT. BUDG. ACT. BUDG actual 2011 and and 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 2012% budget KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH KWH % 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

19 North-West R/B 20 487 4 749 5 368 4 227 4 555 4 434 4 704 1 519 1 575 1 506 1 451 1 728 1 561 4 752 4 588 18 162 -6,20 5,80 216 1 Abovyan 4 935 1 440 1 450 1 380 1 385 1 430 1 219 470 108 460 76 502 105 1 432 288 5 682 4 342 -12,02 -23,59 2 Bjureghavan 152 38 39 38 36 38 34 13 10 13 11 13 11 38 32 150 141 -7,13 -5,94 3 Hrazdan 8 486 1 312 1 680 1 160 1 498 1 180 1 632 400 932 430 868 460 922 1 290 2 721 4 942 7 531 -11,25 52,39 4 Tsaghkadzor 867 410 381 250 155 360 325 120 6 120 7 182 8 422 20 1 442 881 1,62 -38,89 5 Charaentsavan 2 260 453 557 448 548 448 541 180 168 148 167 154 168 482 503 1 831 2 149 -4,94 17,36 6 Ijevan 72 25 24 25 13 25 16 7 5 7 7 9 8 23 20 98 73 1,59 -25,22 7 Berd 27 10 7 8 3 8 2 3 1 3 2 4 2 10 6 36 18 -32,96 -50,44 8 Nojemberyan 1 480 630 508 550 435 569 449 190 146 190 147 250 151 630 443 2 379 1 835 23,96 -22,88 9 Dilijan 220 65 50 56 48 58 45 20 13 18 13 23 15 61 41 240 184 -16,41 -23,34 10 Stepanavan 1 653 300 440 281 403 286 406 97 142 95 142 105 154 297 438 1 164 1 687 2,06 44,96 11 Spitak 56 20 19 18 17 19 20 6 6 6 4 7 5 18 15 73 72 28,95 -1,78 12 Tashir 251 39 200 9 13 9 13 12 38 15 7 17 10 44 55 101 281 12,05 178,00 13 Alaverdi 29 8 13 5 3 5 1 2 1 2 2 3 3 6 6 24 22 -22,43 -6,90

Center -West R/B 9 504 2 044 2 409 1 950 2 494 1 987 2 520 669 759 635 771 729 791 2 032 2 321 8 012 9 744 2,52 21,61 1 Artashat 168 18 25 14 16 14 18 5 5 5 7 6 7 15 20 60 79 -53,05 31,21 2 Vedi 35 6 13 6 7 6 6 2 0 2 1 2 2 6 3 24 29 -17,76 19,93 3 Masis 3 797 690 955 680 964 685 1 038 225 332 220 311 240 318 685 962 2 740 3 919 3,21 43,03 5 Ararat 35 3 13 3 5 3 1 1 1 1 1 1 1 3 2 12 22 -37,60 79,65 6 Echmiatsin 1 490 336 324 308 308 316 356 108 103 100 111 116 114 324 328 1 284 1 316 -11,66 2,50 7 Ashtarak 3 159 743 836 710 1 019 730 931 250 261 230 281 273 278 753 819 2 936 3 605 14,12 22,78 8 Aparan 596 195 170 180 132 183 132 62 43 59 44 71 49 192 137 750 570 -4,26 -23,94 9 Talin 28 6 15 6 4 6 1 2 1 2 3 2 4 6 8 24 27 -3,03 13,36 10 Artik 34 6 11 6 4 6 2 2 1 2 1 2 3 6 5 24 22 -35,48 -7,63 11 Ashotsk 163 41 47 37 35 38 36 12 11 14 11 16 15 42 37 158 155 -5,06 -1,96

South R/B 8 805 1 932 2 328 1 879 2 177 1 894 2 204 638 721 627 724 652 778 1 909 2 219 7 622 8 932 1,44 17,20 1 Kapan 107 40 45 24 22 24 11 8 6 12 10 12 16 32 32 120 111 3,87 -7,73 2 Meghri 86 16 25 13 11 12 8 6 4 6 6 7 7 19 18 60 62 -28,20 3,50 3 Goris 25 9 11 9 4 9 3 3 1 3 3 3 4 9 8 36 26 4,48 -26,84 4 Sisian 91 17 35 14 11 14 6 5 4 5 9 6 10 15 23 60 74 -18,13 23,59 5 Egheghnadzor 23 7 8 5 5 5 5 3 2 3 2 3 3 9 8 24 26 15,53 8,95 6 Jermuk 14 6 1 6 0 6 2 2 1 2 1 2 1 6 3 24 6 -60,87 -76,56 7 Vayq 13 11 1 11 1 11 1 4 0 4 1 4 1 11 2 43 6 -58,56 -87,21 8 Gavar 6 324 1 325 1 620 1 305 1 601 1 315 1 616 440 525 430 516 450 549 1 320 1 590 5 265 6 427 1,64 22,08 9 Sevan 2 087 486 565 479 517 484 551 163 177 158 175 160 181 481 532 1 930 2 165 3,73 12,18 10 Martuni 21 8 10 8 1 8 1 3 0 3 1 3 2 8 4 30 15 -28,45 -50,20 11 Vardenis 14 8 7 7 3 8 1 3 1 3 1 3 2 8 4 29 14 2,91 -51,84 Sewerage Directorate 7 11 27 46

Sewerage Directorate 7 11 27 46 Administrative 406,88 115,00 121,44 105,00 79,16 95,00 101,08 30,00 26,16 35,00 30,44 40,00 31,76 105,00 88,36 420,00 390,04 -4,14 -7,13 Building

Administrative Building 407 115 121 105 79 95 101 30 26 35 30 40 32 105 88 420 390 -4,14 -7,13

TOTAL 39 203 8 962 10 227 8 161 9 305 8 410 9 530 2 855 3 081 2 802 2 977 3 148 3 162 8 798 9 217 34 216 38 328 -2,23 12,02

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 20

QUARTERLY REPORT

Water Delivered through Pumping and Corresponding Electicity Consumption Table - 5

WATER ELECTRICITY ELECTRICITY DELIVERED N SUBSECTORS CONSUMPTION CONSUMPTION THROUGH PUMPING 3 3 KWH/m KWH/month thous. m /month

1 2 3 4 5 1 Ashtarak 357,1 2,2 777,5 2 Aparan 216,2 0,6 121,3 3 Vayq 14,5 0,3 4,4 4 Echmiadzin 184,3 0,8 147,8 5 Gavar 1 952,5 0,8 1 470,3 6 Sevan 871,8 0,5 403,8 7 Tashir 97,0 0,4 36,8 8 Stepanavan 637,8 0,6 406,0 9 Noyemberyan 167,1 2,6 436,4 10 Spitak 16,8 0,5 9,2 11 Abovyan 3 415,9 0,3 1 183,7 12 Charentsavan 284,2 1,2 343,5 Hrazdan and 13 2 106,3 0,8 1 602,8 Tsakhkadzor 14 Ijevan 18,8 0,7 14,0 15 Masis 2 101,0 0,4 944,3 16 Ashotsk 41,5 0,7 28,8 T O T A L 12 482,9 0,6 7 930,6

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 21

QUARTERLY REPORT

Diagram – 10

ELECTRICAL CONSUMPTION KWH/m3 1 0,9 0,8 0,7 0,6 0,5 0,4 0,3 0,2 0,1 I Quarter II Quarter III Quarter October November December IV Quarter El.Energy 0,66 0,66 0,63 0,64 0,63 0,64 0,64

Diagram – 11

WATER DELIVERED THROUGH PUMPING AND CORRESPONDING ELECTRICITY CONSUMPTION

16 000 14 000 12 000 10 000 8 000 6 000 4 000 2 000 0 I Quarter II Quarter III Quarter October November December IV Quarter Water 13 143 12 765 13 494 4 275 4 021 4 187 12 483 El.Energy 8 657 8 291 8 450 2 750 2 519 2 661 7 931

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 22

QUARTERLY REPORT

2.1.2 Water meters, loggers

Operation and maintenance of water meters, installation of loggers:

During the 4th quarter of 2012 the staff of the Water Metering Division was studying the technical conditions of the operating metering devices through field visits and was repairing them where possible. On the Main facilities 12 el. magnetic water meters and 6 mechanical water meters were repaired, 4 water meters installed in the past were replaced with impulse water meters, 8 new water supply bulk water meters were installed.

Novoseltsovo PS bulk water meter and logger repairing and regulation activities. Getavan PS bulk water meters and loggers mounting and regulation activities.

Novoseltsovo PS water meter and logger Loggers installation process

The process for installation of the loggers for the water production facilities and the water metering equipment is continuous; during the quarter 7 loggers were installed.

Number of installed water meters in IVquarter 2012 Table-6

Branch April May June Total North-West 396 534 475 1 405 Center-West 418 116 404 938 South 203 83 234 520 Total 1 017 733 1 113 2 863

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 23

QUARTERLY REPORT

Water Meters Installation Progress In Service Area Table – 7

WATER METERS REQUIRED & INSTALLED In entrance of Individual Bulk water Budget Other apartment apartment of Private houses Total Including meters organizations organizations

buildings building

SECTORS N

NAME

installed

condition

Installed in Installed

Installed in in Installed

requirements requirements requirements requirements requirements requirements requirements

Not in working in Not working

reporting quart reporting

meters installed meters installed meters installed meters installed meters installed meters meters installed meters reporting month reporting number number number number number number number number number number number number number number number number number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 NORTH WEST 1 Abovyan 2 18 308 34 2 594 21 398 2 170 4 066 7 69 142 699 5 223 26 284 94 354 69

2 Charencavan 0 9 178 18 1 534 9 294 988 3 199 10 70 106 401 2 816 12 991 109 187 28

3 Hrazdan 0 11 339 0 3 686 13 460 1 744 3 811 13 89 96 662 5 878 18 033 47 253 41

4 Dilijan 2 9 97 1 1 314 2 257 1 194 2 151 14 49 28 172 2 649 4 639 20 42 27

5 Ijevan 1 14 177 0 1 427 4 316 438 3 821 6 60 19 331 2 067 8 542 35 97 57

6 Stepanavan 1 49 148 34 962 4 143 2 315 8 466 5 105 61 414 3 492 13 211 30 123 80

7 Alaverdi 2 40 246 0 1 302 6 939 1 848 6 401 7 103 28 268 3 433 13 751 140 349 33 Total 8 150 1 493 87 12 819 61 807 10 697 31 915 62 545 480 2 947 25 559 97 451 475 1 405 335 CENTER WEST

1 Artashat 0 81 123 0 719 5 478 6 467 14 155 29 142 96 380 7 434 20 236 91 263 149

2 Vedi 0 28 159 0 887 5 603 4 866 7 894 24 90 91 351 6 027 13 966 31 116 206

3 Echmiadzin 0 85 247 0 493 9 127 7 454 12 457 47 110 61 717 8 302 22 496 69 163 247

4 Masis 0 17 69 0 502 4 142 2 797 8 412 16 76 29 533 3 413 13 180 163 207 103

5 Ashtarak 1 60 209 0 760 4 426 6 688 7 548 40 94 50 427 7 748 12 555 41 109 51

6 Artik 13 63 257 0 1 711 3 865 7 818 5 665 46 124 74 368 9 919 10 085 9 80 58 Total 14 334 1 064 0 5 072 32 641 36 090 56 131 202 636 401 2 776 42 843 92 518 404 938 814 SOUTH 1 Goris 0 13 154 0 427 3 162 782 4 212 18 78 48 222 1 429 7 676 7 7 29

2 Eghegnadzor 1 17 124 1 907 5 916 593 3 345 0 105 20 588 1 645 9 962 46 100 47

3 Sisian 0 13 97 0 187 3 779 252 1 953 2 76 12 269 550 6 081 2 26 20

4 Kapan 0 20 339 1 1 325 16 235 1 344 2 823 12 129 114 1 053 3 134 20 251 52 104 34

5 Gavar 10 49 120 28 2 017 2 977 9 797 8 935 54 134 145 382 12 143 12 465 89 170 122

6 Sevan 0 17 134 12 1 136 6 632 426 2 570 14 68 50 441 1 760 9 730 38 113 118 Total 11 129 968 42 5 999 38 701 13 194 23 838 100 590 389 2 955 20 661 66 255 234 520 370

MAIN TOTAL 33 613 3 525 129 23 890 133 149 59 981 111 884 364 1 771 1 270 8 678 89 063 256 224 1 113 2 863 1 519

Note* 1.The report is prepared according to the data from the customer database and the branches.

2. Considering that the water to individual customers is supplied through more than one pipeline (feeder), the required quantity of water meter is calculated based on the number of customers, applying the k-1.2 index.

Diagram - 12

NUMBER OF WATER METERS 1600 1400 1200 1000 800 600 400 200 0 I quarter II quarter III quarter October November December IV quarter North-West 486 909 737 396 534 475 1405 Center-West 684 637 718 418 116 404 938 South 55 377 489 203 83 234 520

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 24

QUARTERLY REPORT

Production water meters - December 2012 Table-8

Source Production water meters N Sector Subsector (pumping station) Installed Not installed 1 2 3 4 5 6 "NORTH-WEST" Regional Branch Buzhakan s. 1 Abovyan Aramus b/h 1 1 Abovyan Akunq PS 3 Byureghavan Nurnus s. 1 Alapars s. 2 2 Charentsvan Charentsavan Gyumush s. 1 Fantan b/h 1 Teghenis s. 1 Tsakhkadzor Ulashik WTP 1 3 Hrazdan Maqravan-2 PS 4 Hrazdan Maqravan-3 PS 1 Golovino WTP 4 4 Dilijan Dilijan Frolova Balka WTP 1 Bldan WTP 2 Qarqarut s. 1 Spitak Jur s. 1 Getahovit s. 1 Anapat s. 1 Ijevan Khozmarag s 1 5 Ijevan Getapnya PS 1 Jri Dzor s. 1 Gmbet s. 1 Berd WTP Berd 1 Sharapel s. Berdavan b/h 2 Noyemberyan Srotsahanq s. 1 6 Alaverdi Gizh Sar s. 1 Lori Berd s. 1 Alaverdi Agarak s. 1 Chakhkal s. 3 Jrashen b/h 1 7 Stepanavan Spitak Ghazanchi s. 1 Spitak town b/h 2

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 25

QUARTERLY REPORT

Source Production water meters N Sector Subsector (pumping station) Installed Not installed 1 2 3 4 5 6 Gyulidar s. 1 Stepanavan Getavan PS 2 Novoseltsovo PS 2 Tashir Sevaberd s. 2 Katnaghbyur s. 1 CENTER-WEST Regional Branch

1 Masis Masis Araratyan 1,2 PS 2 Ghazaravan b/h 1 Bazmaghbyur b/h 1 Bazmaghbyur 3 s. 1 2 Echmiadzin Echmiadzin Ghazaravan s. 1 Artamet PS 2 Kozdashen PS 1 3 Artashat Artashat Garni s. 2

4 Vedi Vedi Jermanis s. 2 Artik WTP 1 Artik Mantash s. Mantash WTP 1 Zovasar s. 1 Talin Jinj Akner s. 1 5 Artik Kentaghbyur N809 s. 1 Daghdzutneri 4 (Musayelyan) s. Ashotsk Ghazanchi s. 2 Sari s. Bavra b/h 1 Karbi b/h 1 Artak PS 1 Ashtarak Artashavan s. 1 s. 1 6 Ashtarak Vosketas s. 1 Ortachia s. 1 Aparan Geghadzor s. 1 Yeznak s. 2

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 26

QUARTERLY REPORT

Source Production water meters N Sector Subsector (pumping station) Installed Not installed 1 2 3 4 5 6 SOUTH Regional Branch Sarnaghbyur s. 1 Yeghegnadzor 40 Aghbyur s. 1 1 Yeghegnadzor Vostan s. 1 Vayk Malishka s. 2 Jermuk Jrasar s. 2 Shaqe s. 2 2 Sisian Sisian Mukhuturyan s. 1 Zor-Zor s. 1 3 Goris Goris Akner s. 2 Geghi s. 1 Geghi WTP 1 Surinkap 1 Kapan Jrakhor 1 4 Kapan Chanakhchi WTP 1 Vachagan WTP 1 Agarak WTP 2 Meghri Setents s. 1 Meghri WTP 1 Dzknget s. 2 Sevan Lchashen b/h 3 5 Sevan Kushchinski s. 1 Chambarak Taqa s. 1 Akunq s. 4 Akner and Surb Vardan Vardenis 4 s. Shat Jreq s. 2 Tsakqar s. 1 6 Gavar Martuni Hopoyi Var s. 1 Kaler PS 2 Hatsarat PS 3 Gavar Sarukhan PS 2 Gandzak b/h 1 120 18 Total (units) 138

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 27

QUARTERLY REPORT

2.2 Water Distribution

During the IV quarter of 2012 through implementation of the foreseen activities we succeeded not only maintaining of water supply schedule on the perimeter of AWSC, but also to increase the hours of supply considering the problems of water supply during the winter period. During implementation of the activities main stress was put on preparation to the winter season maintaining the normal regime and avoiding freezing. Activities on revealing and stopping of illegal connections were continuous, as well as operatively coordination of damages identification and repairing was implemented.

DZKNGET-SEVAN system air-release valve chamber 2 m under the ground,repairing activities

On the water mains equipped with electrical level meters the Distribution division developed DRRs operation schedules and together with the Branches are implementing regulated water supply. During the IV quarter of 2012 together with the monthly reports received from the Branches all the damages cards are checked.

Damages repairing, water losses detection, illegal connections detection activities were implemented, particularly in Hrazdan, Sevan, Alaverdi, Stepanavan, Charentsavan, Ararat, Berd, Dilijan, etc.

In the distribution network the following repairing works were implemented: 2 265 damages repairing, registration of 292 linear and partial repairing, 75 reinforcements.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 28

QUARTERLY REPORT

AQORI village D=700mm Lori Berd – Noyemberyan water main damage, repairing activities

Average water supply during the IV quarter of 2012 was 16.0 hours, which comparing with the same period of the last year has increased for about 1.0 hour.

The data received on water schedule interruptions, written complaints and the feedbacks, the customers’ phone calls of the IV quarter were submitted to RA Public services regulatory committee

Water loss detection

During the IV Quarter Water losses detection division implemented a number of activities, such as: water distribution activities from Solak village PS up to the DRR, Dzknget-Sevan system damages identification, detection of 40 l/second water loss from a pipeline supplying some villages near Stepanavan and repairing of a big damage in Alaverdi town.

Illegal connection detected before the water meter chamber

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 29

QUARTERLY REPORT

Presently activities are implemented on the internal water supply network of Hrazdan town, in the result of which in one of the pipelines water flow decreased from 80 l/s till 16 l/s.

ALAVERDI town water loss damage repairing

Reports on illegal connections for the present Quarter were received from the Branches and summarized:

Branch October November December IV quarter

Centre 41 47 59 147

North 91 78 56 225

South 72 74 30 176

AWSC 204 199 145 548

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 30

QUARTERLY REPORT

Operation and Maintenance of Water Transmission and Distribution Systems Table – 9, Diagram-13

NUMBER OF BREAK-DOWNS NUMBER OF LIQUIDATED BREAK-DOWNS

NETWORK PARTLY NETWORK LINEAR DOWNS

ARMATURE REPAIRED ILLEGAL - MAIN TOTAL

WATER REPAIRED REPAIRED AND WATER DISTRIBUTION WATER WATER TRANSMISSION ARMATURE TOTAL

SYSTEMS SYSTEMS SYSTEM

INSPECTION WATER

WATER SYSTEM

TOTAL

SYSTEM SYSTEM

DISTRIBUTION DISTRIBUTION

NOT REPAIRED NOT

BREAK

TRANSMISSION TRANSMISSION

ARMATURE

TRANSMISSON

DISTRIBUTION

) ) )

) ) ) ) )

AMD AMD AMD AMD Materi Total

pc pc pc km pc pc pc pc pc pc pc pc pc pc

cost cost cost cost cost cost cost

Total Total Total Total Total

Total Total Total Total

Total al cost cost

AMD) AMD) AMD) AMD) AMD) AMD) AMD) AMD) AMD)

Material Material Material Material Material Material Material

(thousand (thousand (thousand (thousand (thousand (thousand (thousand (thousand (thousand (thousand

thous. AMD)

thous. AMD thous. AMD

NAME OF REGIONAL BRANCH REGIONAL OF NAME

(thous. (thous. (thous. (thous. (thous.

(

( (

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 CENTER 59 121 830 42 706 4 696 0 0 0 0 0 162 688 30 791 29 850 0 30 79 436 785 2 519 15 424 29 352 3 407 850 2 950 19 267 3 777 25 481 WEST

SOUTH 2 42 64 22 1 553 2 098 42 4 992 6 535 0 0 12 28 53 679 0 732 0 53 355 1 829 683 2 479 9 582 0 0 0 732 2 835 11 411 9 422 20 136

NORTH 31 155 603 136 3 108 7 099 33 566 2 900 0 0 72 295 85 598 0 683 0 85 170 1 532 598 865 7 304 0 0 0 683 1 035 8 836 4 864 19 733 WEST

TOTAL 92 319 1 498 200 5 367 13 893 75 5 558 9 435 0 0 246 1 011 168 2 068 29 2 265 0 168 605 3 797 2 066 5 863 32 310 29 352 3 407 2 265 6 820 39 514 18 063 65 350

CUMU- 348 1 957 6 706 760 21 850 50 594 229 10 919 18 209 16 15 925 3 209 682 7 998 119 8 799 0 653 3 229 15 368 8 026 21 482 117 639 119 1 336 11 850 8 800 26 046 144 857 60 772 223 589 LATIVE

REMARK* The information is presented in base of operative data.

Number of repaired break downs, armatures and water transmission & distribution systems

1 400 1 200 1 000 800 600 400 200 0 I quarter II quarter III quarter October November December IV Quarter North-West 822 979 842 293 297 293 883 Center-West 790 1 041 846 302 351 298 951 South 764 905 823 273 283 242 798

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 31

QUARTERLY REPORT

NETWORK ANALYSIS TABLE – 10

WATER TRANSMISSION AND DISTRIBUTION SYSTEMS Water Water Water # REGIONS Transmission Total Break - downs Distribution Losses System (km) piece/km System (km) m3/day km (km) 1 2 3 4 5 6 7 1 CENTER-WEST 1 025 1 462 2 487 59 0,34 2 SOUTH 844 977 1 821 69 0,40 3 NORTH-WEST 785 1 232 2 016 49 0,34 T O T A L 2 654 3 671 6 324 58 0,36

DIAGRAMS – 14,15

MUMBER OF BREAK-DOWNS ON I KM WATER PIPE 0,45 0,4 0,35 0,3 0,25 0,2 0,15 0,1 0,05 0 I Quarter II Quarter III Quarter October November December IV Quarter North-West 0,32 0,41 0,32 0,11 0,11 0,11 0,34 Center-West 0,29 0,31 0,32 0,11 0,12 0,11 0,34 South 0,38 0,42 0,42 0,13 0,15 0,12 0,40

WATER LOSSES - M3/DAY*KM 80 70 60 50 40 30 20 10 0 I Quarter II Quarter III Quarter October November December IV Quarter North-West 56 62 61 49 49 48 49 Center-West 45 47 53 60 58 59 59 South 42 64 67 68 71 69 69

ARMENIAN WATER AND SEWERAGE CJSC | April-June 2012 32

2.3 Wastewater

During the reporting period through cooperation between the waste water removal department of the HO and the RBs of the Company sewerage pipelines repairing and cleaning activities were implemented in Vedi, Martuni and Ijevan towns with the purpose of improvement of the sewerage networks.

. In the sewerage collector of Vedi town a big clog has been detected, which caused flow of sewers through the ground into the communication network trench and chamber of Armentel Company.

Through combined work of the Centre-West RB Vedi Sector and the WW removal department chambers hidden under the asphalt-concrete covers were detected and repaired. Regular operation of the sewerage

network was restored and anti-sanitary VEDI town, Araratyan street sewerage damage condition was regulated.

. With the purpose to repair sewerage damage on Vardan Mamikonyan street in Martuni town the employees of WWT department implemented identification of sewerage pipelines level with an electronic “tachometer” and after implementation of the mentioned activities the employees of Martuni sector of South RB

implemented repairing activities.

MARTUNI town, Vardan Mamikonyan street sewerage pipeline damage

. For avoiding further clogs on sewer pipelines of Usanoghakan, Valants and Mayisi 28 streets of Ijevan town through mutual activities of the employees of WWT department and Ijevan Sector of NW regional Branch, with a special tool a lot of manholes were detected under the asphalt-concrete cover and cleaning was implemented, in the result of which operation of the sewerage network was regulated and improved.

§ ¦ | - 2012 . 33

QUARTERLY REPORT

IJEVAN town, Valants street

Damaged contition After repairing

During the reporting quarter, 66 km of sewers and 184 manholes were cleaned, 75 (312 m) sewers and 48 manholes were repaired and 1 260 blockages were eliminated using the current operation expenses without additional investments.

ARMENIAN WATER AND SEWERAGE CJSC | April-June 2012 34

QUARTERLY REPORT

MAINTENANCE OF WASTEWATER COLLECTION SYSTEMS TABLE-11

Including Cleaned Cleaned sewers >300 <300 Repaired sewers Repaired man-holes Cleared blockages Total manholes

mm mm

s

-

Name of

n

-

Regional

Branch n ofn Head Uni

N km km km l/m - Unit

n HO of

Unit -

Unit t

AMD) AMD)

materials materials

Total cost

Other costs Other costs

cons

(thous. AMD) (thous. AMD) (thous. AMD) of HO reserve (thous. AMD) (thous. AMD) (thous. AMD) (thous. AMD) of HO reserve

Total fuel cost

Total fuel cost Total fuel cost Total fuel cost Total fuel cost Total fuel cost

Total consum

reserve materials

Total other costs

Total fuel costand

Other costs (thous. Other costs (thous. Total consumption

Office reserve mat Total cons 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26

1 North-West 30,4 1118 0 30,4 12 81 268,9 149,2 362,8 25 329 243,4 2443,5 0 0 0 672 0 3382,5 597,9 4893,1 2806,3 7699,4 8297,3

Center- 2 22,88 1014,1 5,7 17,18 13 64 80,6 127,5 268,7 6 40,3 44,3 369,6 44 0,7 108,6 273 1,4 716 123 2010,5 638,3 2648,8 2771,8 West

3 South 12,72 2276,5 4,77 7,95 50 167 41,6 605 1068,1 17 167,9 157,6 816,7 140 15,4 449,7 315 0 495,5 224,9 3984,3 1884,8 5869,1 6094

TOTAL 66 4408,6 10,47 55,53 75 312 391,1 881,7 1699,6 48 537,2 445,3 3629,8 184 16,1 558,3 1260 1,4 4594 945,8 10887,9 5329,4 16217,3 17163,1

D I A G R A M – 16 D I A G R A M – 17

MAINS CLEANED / km / NUMBER OF REMOVAL OF OBSTRUCTIONS, MAINS AND MANHOLES REPAIRED 35,00 800 30,00 700 25,00 600 20,00 500 15,00 400 10,00 300 200 5,00 100 0,00 I Quarter II Quarter III Quarter October November December IV Quarter 0 I Quarter II Quarter III Quarter October November December IV Quarter North-West 25,45 26,00 30,20 10,40 9,50 10,50 30,40 North-West 558 658 724 254 225 230 709 Center-West 0 20,50 21,35 7,16 7,90 7,82 22,88 Center-West 495 410 248 94 122 120 336 South 10,49 11,64 12,68 4,53 5,26 2,93 12,72 South 565 517 605 210 169 143 522

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 35

QUARTERLY REPORT 2.2 Water Distribution

NETWORK ANALYSIS TABLE -12

WASTEWATER COLLECTION SYSTEM Number of Wastewater Cleaned # REGIONS Collectors Total Obstructions System Network km km Collection km % piece/ km 1 2 8 9 10 11 12 1 NORTH-WEST 160,6 830,8 991,4 0,72 3,07 2 CENTER-WEST 67,5 430,3 497,8 0,67 4,6 3 SOUTH 90,9 521,1 612,0 0,85 2,08 TOTAL 319,0 1 782,2 2 101,2 0,75 3,14

DIAGRAMS – 18,19

NUMBER OF OBSTRUCTIONS IN KM

1,4 1,2 1 0,8 0,6 0,4 0,2 0 I Quarter II Quarter III Quarter October November December IV Quarter North-West 0,56 0,66 0,73 0,26 0,23 0,23 0,72 Center-West 0,99 0,83 0,5 0,19 0,25 0,24 0,67 South 0,92 0,85 0,99 0,34 0,28 0,23 0,85

LENGTH OF CLEANED WASTE WATER PIPELINE % 5 4,5 4 3,5 3 2,5 2 1,5 1 0,5 0 I Quarter II Quarter III Quarter October November December IV Quarter North-West 2,56 2,63 3,05 1,05 0,96 1,06 3,07 Center-West 0 4,12 4,3 1,44 1,59 1,57 4,6 South 1,71 1,9 2,08 0,74 0,86 0,48 2,08

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 36

QUARTERLY REPORT

2.4 Special Works

During the IV quarter of 2012 Special Works Department has carried out works for regulation of the floating valves installed in the DRRs of the Company, as well as elimination of water losses and installation of new CSs, working with chlorine tablets. In Berd WTP automatization of a pressure pump was implemented required for operation of the coagulation equipment. With the help of the relay chain the pressure pump is operating when the equipment needs water with the solenoid valve. Preparation of a wooden stand for operation of the equipment is ongoing. Development of regulation for reagent solution preparation and dosing pumps operation and service, as well as the Safety techniques rules in Armenian was implemented. Floating valves rehabilitation and regulation activities were implemented in Qarashamb, Ararat-Zod and Surenavan DRRs. On the float additional elements were added, after which the floats are working normally with 8 bar pressure.

QARASHAMB DRR MAQRAVAN-2 PS camera

Polymeric injections were implemented in Semyonovka capping and Maqravan-2 PS excessive waters removal camera. During the reporting period the Division was mainly involved into the process of investigation of Easiflo IP” “Constant chlor plus MC-3” and “DDI”, “DDA” dozing pumps operation and installation of “Lonza” Company, working with hypochlorite tablets. Within a short period the mentioned equipment was installed and tested in Garni CS, Masis “Araratyan ½ PS CS, Abovyan Aramus CS, Nurnus sources CS, as well as Makravan-2 PS. In total 2 psc of “MC3” and 6 psc of “IP3” chlorination equipment was installed. Having a simple structure and being easy in operation the equipment automatically is implementing preparation of the chlorine water solution and through dozing pumps, with preliminarily set dozes, it is pushing the water into the system. For the mentioned equipment Armenian version of operation and service rules was developed, which will be copied for having on sites.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 37

QUARTERLY REPORT

ARARATYAN 1,2 CS GARNI CS

NURNUS CS ARAMUS CS

Visits to South RB Jvari and Agarak WTPs, for starting the activities on installation of coagulating equipment were implemented. .

Equipment installed by us was approved by the representatives of “Lonza” Company.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 38

QUARTERLY REPORT

3.TECHNICAL DIRECTORATE

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 39

QUARTERLY REPORT

In the IV quarter of 2012 the Technical Department implemented the following activities:

. Technical investigations, design

. The control of capital works

. The mapping of technical systems

3.1 Technical investigation and design

1. The following has been studied and discussed with the consulting organizations:

1.1 FWT – Project N0610-1182, preliminary and working designs being implemented in frames of the loan project of European Bank for Reconstruction and Development (EBRD): . “Dilijan town water supply and wastewater network” preliminary design, . “Improvement of Byureghavan town water supply system” working design, . “Improvement of Sevan town water supply system” working design, . “Improvement of Abovyan town water supply system” working design.

The comments and suggestions regarding the designs have been submitted to the consulting organizations in written form for consideration in the designs.

The design solutions for the water supply and wastewater improvement projects foreseen in frames of EBRD loan investments in the towns of Kapan, Dilijan, Spitak and Tashir have been studied on site and discussed together with the designer, IPCD, operating and municipality specialists.

Examining the technical conditions of KATNAGHBYUR – TASHIR main

1.2 Preliminary discussion of the water supply issues for Ashtarak, Echmiadzin towns and 10 settlements of the region in frames of the loan program of MWP-C1.1/3-1 contract of The World Bank, as well as clarification of the investment distribution by settlements for the consideration in the preliminary designs.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 40

QUARTERLY REPORT

1.3 Projects being implemented in frames of the Asian Development Bank loan program:

Preliminary discussion of the water supply problems of Alaverdi, Tashir, Stepanavan towns and 13 regional villages of RA Lori Marz, as well as clarification of the investment distribution by settlements for the consideration in the preliminary designs.

2. Discussions with designing and construction companies, as well as representatives of RA SCWS have been organized in Vayots Dzor Governor’s Office for speeding up the necessary works according to the previous agreements for ensuring the normal operation of “Vostan” system and the implementation of the urgent measures for recovering the disturbed water supply. It was requested to carry out the necessary design modifications based on the technical solutions proposed by us.

3. The foreseen investment programs for 2012-2020 have been discussed with the representatives of the Regional Branches of the Company. As a result of the discussions, the lists of the communities to be included in the foreseen programs have been summarized and amended, the estimated investments and anticipated results have been assessed.

4. The current technical condition of “Chakhkal-Spitak” water supply system of RA Lori Marz was studied, during which some dismantled and stolen parts of the main were discovered. A territorial map of the missing parts of the main was developed, including the coordinates and it was submitted to the relevant law enforcement agencies for further investigation.

CHAKHKAL - SPITAK main

Operating part Stolen part

5. The possible free sources located within the administrative area of Semyonovka village, as well as the possibility of their connection to the system have been studied in order to increase the water volume in “Dzknget-Sevan” water supply system.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 41

QUARTERLY REPORT

The possible free water sources Geodesic works for the new main of in the area of SEMYONOVKA SEMYONOVKA - DZKNGET

6. Based on the implemented studies, measurements and geodesic survey, the design for the construction of a new main for increasing the water volumes in “Dzknget-Sevan” water supply system from Semyonovka sources has been developed.

7. Geodesic measurements were implemented at “Maqravan” PS area in order to clarify the excessive waters and maximum levels of the PS water collection basin.

8. The draft expenses from Company’s 2013 budget for the implementation of the technical measures was calculated and presented for discussion.

9. Technical conditions were developed for the following objects:

. Technical conditions for the connection to potable water necessary for the design of Dilijan and Jermuk wastewater treatment plants.

. Technical conditions for connection to “Karbi b/h-Ashtarak system, which is necessary for the water supply of “Amaranotsner” district of Ghazaravan village of RA Marz.

In cooperation with the invited geologist, the existence of the underground flows in the upper stream basin of Dzknget in RA Gegharkunik Marz and the technical possibilities for their intake have been preliminarily studied.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 42

QUARTERLY REPORT

10. The corresponding Terms of Reference was developed and a contract was signed for the implementation of hydro-geological surveys in the mentioned areas and the provision of the specialist conclusion.

DZKNGET free waters area

11. Based on the technical parameters received from FICHTNER-JRTUQ LLC, the necessary documents were developed and submitted to the relevant bodies for acquiring the technical conditions for gasification and electrical supply for the design of the foreseen Dilijan and Jermuk wastewater treatment plants.

12. As implementation of the Decree of the RA Government N1446-N from November 25, 2012, the requirements of the Decree have been fulfilled – in cooperation with the IT Department the possibilities for electronic application for the technical conditions for connection to water supply and wastewater systems was installed on the web-site of the Company, together with the short description, timing and list of necessary documents for provision of technical conditions.

13. The procedures for the organization and implementation of the Company activities in emergency situation was developed and approved after the agreement by the SCWS.

14. The measurement and inventory works for the water supply systems of “Ghazaravan”, “Bazmaghbyur”, “Kozdashen”, “Artamet” have been carried out in cooperation with the Asset Division.

15. As a result of the presented documents and their discussion, the duration of the permission for use of Company’s water systems was extended until January 1, 2018 by the Decree of the RA Public Services Regulatory Commission N0 425A from October 31, 2012.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 43

QUARTERLY REPORT

3.2 Capital Activities Implementation

In the IV quarter The Capital Works implemented the following activities:

Based on the preliminary applications from the Regional Branches for the capital works, the applications for implementation have been studied, reviewed and submitted for approval.

The following capital works have been completed by the Regional Branches during the quarter:

SOUTH R/B

. Rehabilitation of “Dzknget-Sevan” main and catchment structures in Gegharkunik Marz, . Rehabilitation of water lines of “Demer” district of Nerkin Getashen community in RA Gegharkunik Marz with de90 mm, 1000 m polyethylene pipes, . Rehabilitation of water lines of “Verin Duran” district of Nerkin Getashen community in RA Gegharkunik Marz with de90 mm, 1500 m polyethylene pipes, . Rehabilitation of water line of the northern part of Sarukhan community in RA Gegharkunik Marz with de90 mm, 500 m polyethylene pipes, . Construction of 300 m fence of the sanitary zone at Noratus DRR in Gegharkunik Marz, . Construction of water metering chamber at the inlet pipe of Chkalovka community of Gegharkunik Marz.

CENTER-WEST R/B

. Construction of a water metering chamber in the water production facility of “Vosketas” water supply system of “Ashtarak” sector,

. Construction of a water metering chamber in the water production facility of “Yotaghbyur” water supply system of “Aparan” sector,

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 44

QUARTERLY REPORT

NORTH-WEST R/B

Construction of the water main of Teghut village in Lori Marz - Փ159x4,5mm, 1500m steel and de160mm, 1910m polyethilene pipes.

New water main of TEGHUT village

The following works are in progress:

SOUTH R/B

. Rehabilitation of the water pipe on A. Melikyan street in Vayk town, . Improvement of “Dzknget-Sevan” main in Gegharkunik Marz – construction of new water pipe for additional water volumes, . Construction of water pipes for 5 customers in Getap village of Vayots Dzor Marz, . Rehabilitation of the water pipe on Isakov street in Yeghegnadzor town of Vayots Dzor Marz.

NORTH-WEST R/B

. Rehabilitation of the water pipe of 1st street of Solak community in Kotayk Marz, . Rehabilitation of the water pipes of 2 streets Aqori village in Lori Marz.

CENTER-WEST R/B

. Rehabilitation of the internal network of Artamet community of Armavir Marz. . Construction of 3 water metering chambers in the water production facility of “Musaelyan” water supply system in Ashotsk region (v. Karmravan, v. Musaelyan, v. Ashotsk).

New water pipe in ARTAMET

. The final performance certificates for the capital works, which had been implemented based on the approved applications and submitted by the Regional Branches were reviewed by the Technical Department and submitted to the Cost Control and Analysis Department.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 45

QUARTERLY REPORT

Inspection visits and quality supervision were carried out:

. For the works being implemented through capital applications,

. For the works of site improvement and maintenance of the sanitary zones of the drinking water reservoirs, pumping stations of “Armwatersewerage” CJSC in accordance with the contract N98/C from 17.05.11,

. For partial interior works in the pumping stations and treatment plants of “Armwatersewerage” CJSC in accordance with the contract N98/C from 17.05.11, Amendment N2 from 24.10.11,

ALAPARS pumping station NORABATS pumping station

. For the repair works of the reception and the working rooms of the General Director in the Head Office of “Armwatersewerage” CJSC in accordance with the contract AWSC 12-38 (N268/C) from 21.10.12 and contract N265-1/C from 20.11.12,

. For the construction works of the water intake facility of Ulashik WTP of “Armwatersewerage” CJSC in accordance with the contract N240 – 1 /C from 04.10.12.

Works for registration of the asset rights in the divisions of the RA State Cadastre for several hydro-technical structures constructed in the rural communities in frames of ADB loan investment project have been carried out in cooperation with the Asset Management Division.

Studies and measurements have been carried out in order to assess and reimburse the losses caused in the result of the breakdown of “Geghi WTP-Kapan” main at km 306+800 of “Yerevan-Meghri” interstate highway. Based on the measurements, deficiency acts have been prepared for the losses accured to the highway, a house, compact discs shop, as well as the electrical equipments and construction materials inside the shop and have been submitted to the relevant unit for further proceeding.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 46

QUARTERLY REPORT

Kapan town, broken down part of GEGHI - KAPAN main

At the moment of breakdown Mesurment works

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 47

QUARTERLY REPORT

3.3 Mapping of Technical Systems

During the Quarter Mapping division continued implementation of mapping activities through MapInfо Professional program. The activities of the division are aimed at supplied water supply networks, separate districts distribution and regulation schemes and information database improvement.

The Division had supervised and organized the activities of the corresponding experts of Branches, involved into the process.

The following activities were implemented during the Quarter:

 Byureghavan town mapping activities were accomplished, system distribution and regulation schemes have been developed and transferred to the map.

BYUREGHAVAN town water supply network section

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QUARTERLY REPORT

 Berd, Ijevan, and Charentsavan towns mapping activities are ongoing.

 Specification of the names of residencies was implemented, comparing them with the names, given in Google map. An extract is presented with modification of name of Kanyashir (Sangyar) residence, old name is given in brackets.

. Mutual activities were implemented together with Assets management division of the Company and «Mets Masreni» LTD, for receiving the property certificates for Sevan, Jermuk, Martuni, Gavar and Vardenis Sectors water removal networks.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 49

QUARTERLY REPORT

VARDENIS town water removal network extract

. During the quarter mapping was implemented also for different structures of the Company, according to the priority.

3.4 Management of Company’s Assets

Process of transfer of transformers, pumps, valves and other equipment, located in Solak old PS to the storehouse of the Sector is ongoing.

Measurement activities of DRRS PSs, deep wells and other HTCs, constructed in 11 Communities in the frame of ADB Loan project, are accomplished. For 8 Communities Property Certificates were issued. Sewerage systems measurement, constructed in Gavar, Sevan, Martuni, Vardenis and Jermuk towns, in the frames of ADB and WB loan project, is accomplished. In the nearest time property rights registration in RA Real Estate Cadastre will be implemented.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 50

QUARTERLY REPORT

Inventory and classification of systems, registered in AWSC accounting balance, from the source till the consumption point is accomplished.

In compliance with N59 Order of the General Director of AWSC inventory of materials of the storehouses and those, which have been issued for account, of the HO and the Branches has been implemented, and before the 20th of January 2013 final conclusion will be given.

Handover-acceptance of 1000 water meter chambers, Handover-acceptance of 3 snow collection vehicles, according to Contract N MWP-B2.3/2-4, according to Contract N LSEP-GOODS-2012-1, signed between AWSC and Agat-777 LTD signed between AWSC and Ashotsk LTD

Handover-acceptance of vehicles (3 pc of KIA Sportage) and container-track (IVECO ML140E24W), procured by Contract N NCB LSEP – GooDS - 2012 between AWSC and Pfeiffer Hoch-und Tiefbau GmbH&Co.KG on the 25th of September 2012 was implemented.

By N 40 Order of the General Director of AWSC, 07.09.2012, W&W pipelines inventory was implemented and a list was presented to VMRP LTD licensed Company for implementation of reassessment activities.

Registration of the water metering chambers present in the AWSC 3 Regional Branches is under implementation.

A corresponding documentation and registration of the internal moves of the property among the employees of the Head Office have been carried out.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 51

QUARTERLY REPORT

3.5 Community assets registration

Signing of Free Use Contracts with the Communities

About 111 contracts have been signed in the Centre office of RA Real Estate Cadastre State Committee. Property right state registrations have been done on the name of AWSC.

Preparation activities were implemented and documents of 118 Communities were presented to the financial department for transfers to be implemented for cadastre registrations

Documents of 5 Communities are passing the III phase of registration.

2 Communities are still in the process of discussion.

12 rent contracts of sanitary zones in 8 Communities were signed (Surenavan, Yeraskh, Norabats, Qarashamb, Qaghsi, Solak, Malishka, Nor Aznaberd) and those lands received state registration by the name of AWSC.

According to the Regional Branches Free use contracts were signed:

South RB – 20 free use and 5 rent Contracts.

Centre-West RB – 74 free use and 3 rent Contracts,

North-West RB - 5 free use and 4 rent Contracts.

6 Property Certificates are subject to modification.

Documents for 8 Communities are presented to the HO for review, preparatory activities are ongoing for the first phase of contract signing.

Hand over-Acceptance of Assets

Activities on investigation of the theft in Gagarinavan is ongoing. In compliance with the Order of the General Director documentary investigation was implemented, and it was revealed that the theft was done against the main assets of the Company, registered in the balance of the Community.

In compliance with the assignment of the General Director of the Company the asset was transferred to

Sevan Sector Gagarinavan DRR the off-balance sheet. location of the theft pipeline

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 52

QUARTERLY REPORT

Acceptance of the Communities to the service area of the Company as retail service Community

Aragatsotn Marz Zarinja Community internal network was handed over to AWSC for free use. In compliance with the Order of the General Director internal network together with the DRR was accepted by the Company. A report on the process was handed over to the General Director.

ZARINJA Community DRR ZARINJA Community DRR territory

Servitude registration

An assignment was given to the RBs to prepare a list of pipelines which should be urgently loaded with servitude registration in 2013. For each pipeline the names of the residencies were mentioned, through which the pipeline passes, for further servitude contract signing in the Notary office.

Servitude can be applied against a state property in compliance with the RA Civil Code Article 213.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 53

QUARTERLY REPORT

3.6 Company’s services 3.6.1 Procurment

Company’s Procurement Table – 13

PROCUREMENT AMMOUNT, AMD

63 938 302 1.Car services, petrol diesel and gas

1 755 450 2. Pipes, fittings, valves and other

3. Water chlorination 2 629 765 4. Office supply, IT and cellular phones 2 987 884 5. Safety devices 2 393 611 6. Equipment for works 2 400 250 7. Other works/ goods . furniture . stationery goods . investment programs . preparation of the IC program additional module 1 115 160 . jalousie . cutting discs for the regions . survey works

8. Echmiatsin Training Center 62 290 9. Laboratories 2 035 699

10. Publications and TV broadcasting. 5 606 000

11. Renovation works of the HO 4 173 958

TOTAL ALLOCATED 89 098 369

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 54

QUARTERLY REPORT

3.6.2 Transport

 Gas filling system: During the IV quarter the transport facilities equipped with gas bottle systems and operating with natural gas have saved around AMD 3 000 000 /three million/ due to the differences of the natural gas and petrol prices.

 Fleet maintenance program. Transportation Division of AWSC started the process of procurement and distribution of required tires and accumulators for the transportation means of the Company.

 Fleet equipment: AWSC fleet was reequipped with three new KIA Sportages and one IVECO vehicle.

IVECO vehicle KIA SPORTAGE cars

Snowmobile damaged chain mechanism Damaged VAZ 21214 car

 Transportation division periodically organizes and implements repairing activities of those vehicles of regional branches in Yerevan which have on-site repairing difficulties.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 55

QUARTERLY REPORT

3.7 Water Quality

During the VI Quarter of 2012, according to the approved schedule, water quality laboratories have implemented the following activities . examination of 280 samples of potable water taken from water intake points and pressure points before the distribution network, . radiological examinations of 27 samples of surface and underground potable water, as well as at pressure points before the distribution network, . bacteriological examination of around 3 892 samples taken from the water intake points, before the distribution network and water supply distribution networks. . defined 19 003 residual chlorine samples up to the distribution network and in distribution networks.

Deviations from the bacteriological indicators were equal to 1.1%. For the first time radiological examination of 27 samples was implemented, taken from the water sources and DRR. The results of the radiological examination were in compliance with sanitary-hygienic norms.

The results of the potable water quality examinations are presented in 13-16 tables, while underground and surface waters examination results are presented in table 17.

Water quality laborants training and group work

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QUARTERLY REPORT

In October, November a 3 days training was organized for all the laborants of the company for water quality control, for complying with the sanitary norms and improvement of analytical testing skills.

Water quality laborants training laboratory works

Microbiological water analysis training was implemented by microbiologest-expert from a Company with an international license.

After the accomplishment of the acvtivities at the end of November specialization examination questioning was implemented.

Watetr quality bacteriological investigation training with praticipation of the invited specialist

The questioning test results showed that the working knowledge and skills of all the laborants are satisfactory for the working process.

During the IV quarter inspection visits were organized to North-West RB Abovyan centralized laboratory, Berd regional and WTP laboratory, Dilijan regional and Golovino, Frolovo/Bldan WTPs laboratories, South RB Kapan centralized lab, Vayq, Jermuk, Sisian, Goris, Gavar regional labs, as well as Ijevan, Martuni, Yeghegnadzor sectors.

Water quaity control has been strictened in the WTPs. During the reporting quarter Berd WTP coagulation equipment mounting has been accomplished, dosing of aluminium-sulphate and lime pressure equipment was implemented.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 57

QUARTERLY REPORT

In October Jermuk and Dilijan towns sewerage water chemical composition investigation was implemented in correspondingly Kapan and Abovyab centralized labs.

Gavar, Martuni and Vardenis towns waste water investigation labs have been established. They were equipped with corresponding lab equipment. Lab equipment mounting and waste

water investigation schedule development activities are ongoing. JERMUK towns waste water sampling with on site identification of pH

In November and December meetings were organized with the heads of Echmiadzin, Abovyan, Kapan and Sevan centralized labs. Water quality control annual schedules for 2013 have been developed, in compliance with the sanitary rules and norms.

Water quality control laborants test questioning results review

During the IV quarter in the medical centres of RA Marzes 459 employees, who have direct contact with water and 363 employees of hazardors work passed medical examination (RA Government Decree N347- , from 27.03.2003 and N1089- , from 15.07.2004). After the examination the employees have been announced practically healthy.

Coordination and computer filing of AWSC supplied potable water quality control data. Electronic excel files with the data on 2008-2011 recidual chlorine, bactoriological, general and physics-chemical daily and monthly indicators. Compyter filing of water quality investigation results for year 2012 are ongoing..

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QUARTERLY REPORT

The results of the potable water quality examinations were presented in the 14-18 tables.

Water quality analysis at water intake points (underground and surface sources) Table – 14

Microbiological analysis

s

is is Number of

Water intake of Number of Number of deviations N planned

(Spring, WTP, PS) planned among the actually

analys analysi

including samples Number of generalized samples taken samples

actually taken

physicochemical

Number customer 1 2 3 4 5 6 7 “North-West” Regional Branch

1 Maqravan 4 (2) 12 110 0 0 0 0 2 Aramus 2 066 1 1 1 0 3 Akunq 238 1 3 3 0 4 Bujakan 362 0 0 0 0 5 Nurnus 2 281 1 4 4 3 6 Alapars 2 800 1 1 1 0 7 Solak (Maqravan 2) 398 0 0 0 0 8 Gyumush 547 1 1 1 0 9 Fantan 164 1 1 1 0 10 Maqravan 2 7 420 1 1 0 0 11 Maqravan 3 1 000 1 1 0 0 12 Tegenis 82 1 1 0 0 13 Ulashik 1 0 0 0 0 14 Dilijan water intake points 3 123 13 13 13 13 15 Ijevan water intake points 3 514 7 8 8 8 16 Azatamut (not serviced) 0 0 0 0 0 17 Berd water intake points 1 801 4 4 3 3 18 Lori-Berd, Agarak 6 061 2 2 2 1 19 Ayrum (back up) 0 0 1 1 1 20 Berdavan 1 593 1 1 1 1 21 Noyemberyan water intake points 50 3 4 3 3 22 Shirakamut, Jrashen 2 391 2 2 2 0 23 Chakhkal 834 1 1 0 0 24 Ghazanchi 200 1 1 0 0 25 Spitak bore hole N. 1 50 1 1 1 0 26 Spitak bore hole N .2 50 1 1 1 0

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Microbiological analysis

s

is is Number of

Water intake of Number of Number of deviations N planned

(Spring, WTP, PS) planned among the actually

analys analysi

including samples Number of generalized samples taken samples

actually taken

physicochemical

Number customer 1 2 3 4 5 6 7 27 Gjulidar 200 1 1 1 1 28 Getavan 336 1 1 1 1 29 Novoseltsovo 3 302 1 1 1 1 30 Katnakhbyur 500 1 1 1 1 31 Sevaberd 7 1 1 1 1 Total 53 481 50 58 51 38

“Center-West” Regional Branch

1 Garni 24 921 1 1 1 0 2 Bazmagbyur 11 378 1 1 1 0 3 Ghazaravan 9 363 1 1 1 0 4 Artamet 2 1 1 1 0 5 Kozdashen 2 1 1 1 0 6 Araratyan 8 895 1 1 1 0 7 Jermanis 1 687 1 1 1 0 8 Artashavan, Sagmusavan, Artak 2 367 3 3 3 3 9 Vosketas 3 1 1 1 0 10 Karbi 3 000 1 1 1 0 11 Eznak 1 138 1 1 1 0 12 Ortachia 208 1 1 1 1 13 Geghadzor 779 1 1 1 1 14 Mantash spring 3 107 1 1 1 1 15 Mantash rezervoir 1 751 4 3 3 3 16 Katnakhbyur N809 1 061 1 1 1 0 17 Zovasar, Jinj Akner 115 1 1 1 1 18 Dagdzutner 598 1 1 1 0 19 Sari 78 1 1 1 0 20 Ghazanchi 171 1 1 1 0 21 Bavra 99 1 1 1 0 22 Lusagbyur 112 1 1 1 0 23 Gharaghachi 94 1 1 1 0 Total 70 929 28 27 27 10

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Microbiological analysis

s

is is Number of

Water intake of Number of Number of deviations N planned

(Spring, WTP, PS) planned among the actually

analys analysi

including samples Number of generalized samples taken samples

actually taken

physicochemical

Number customer 1 2 3 4 5 6 7 “South” Regional Branch

1 Shaqe 3 228 1 1 1 0 2 Zor-Zor 1 0 0 0 0 3 Mukhuturyan 1 015 1 1 1 0 4 Mukhuturyan, Akner 5 158 1 1 1 0 5 Geghi WTP 7 587 4 4 4 0 6 Surin Kap, Jrakhor 500 1 1 1 0 7 Vachagan WTP 25 3 3 3 0 8 Chanakhchi WTP 173 3 3 3 1 9 Agarak WTP 1 129 3 3 2 0 10 Setenc 300 1 1 1 0 11 Meghri WTP 825 3 3 2 0 12 Egheghnadzor water intake points 2 495 3 3 3 0 13 Bazmagbyur 1 275 1 1 1 0 14 Mets Aghbyur 472 1 1 1 0 15 Jrasar 1 162 1 1 1 0 16 Dzknget (not serviced) 0 0 1 1 0 17 Lchashen 4 278 1 1 1 0 18 Hatsarat 5 349 1 1 1 0 19 Kaler 100 1 1 1 0 20 Sarukhan 1 123 1 1 1 0 21 Gandzak 550 1 1 1 0 22 Chambarak water intake points 636 2 2 2 2 23 Tsakqar 1 502 1 1 1 0 24 Hopoyi Var 500 1 1 1 1 25 Akunq 600 1 1 1 0 26 Surb Vardan 300 1 1 1 0 27 Akner 700 1 1 1 0 28 Shatjreq 677 1 1 1 0 Total 41 660 40 41 39 4

Grand Total 166 070 118 126 117 52

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Analysis of water taken from the pressure point, before the distribution network Table – 15

Microbiological analysis

s Number of Number of Number of % of deviations N Sectors planned deviations among

planned among the actually

umber of umber

analysi customer

including including samples the actually taken

al analysis analysis al

Number of Number N generalized generalized samples taken samples

physicochemic actually taken samples 1 2 3 4 5 6 7 8 North-West Region

1 Abovyan 10 967 3 62 62 0 0.0 2 Byureghavan 2 281 1 13 13 0 0.0 3 Charentsavan 7 426 6 72 72 0 0.0 4 Hrazdan 8 497 1 38 32 0 0.0 5 Tsaghkadzor 298 1 12 12 0 0.0 6 Dilijan 3 123 3 66 66 3 4.5 7 Ijevan 3 514 1 18 18 1 5.6 8 Berd 1 801 3 66 50 2 4.0 9 Alaverdi 6 061 5 60 46 0 0.0 10 Noyemberyan 1 643 2 24 24 0 0.0 11 Stepanavan 2 523 2 24 24 1 4.2 12 Spitak 3 525 1 12 12 0 0.0 13 Tashir 1 822 2 24 24 0 0.0 Total 53 481 31 491 455 7 1.5

Center-West Region 1 Artashat 17 691 4 48 48 0 0.0 2 Echmiadzin 17 745 4 84 84 0 0.0 3 Masis 8 895 1 12 12 0 0.0 4 Vedi 5 694 5 81 53 0 0.0 5 Ararat 3 223 2 24 24 0 0.0 6 Ashtarak 8 370 12 81 64 1 1.6 7 Aparan 2 125 2 24 16 0 0.0 8 Arthik 4 858 5 104 66 1 1.5 9 Talin 1 176 5 60 60 0 0.0 10 Ashotsk 1 152 14 168 168 0 0.0 Total 70 929 54 686 595 2 0.3 South Region 1 Sisian 3 487 2 18 18 0 0.0 2 Goris 5 914 1 24 24 0 0.0

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Microbiological analysis

s Number of Number of Number of % of deviations N Sectors planned deviations among

planned among the actually

umber of umber

analysi customer

including including samples the actually taken

al analysis analysis al

Number of Number N generalized generalized samples taken samples

physicochemic actually taken samples 1 2 3 4 5 6 7 8 3 Kapan 8 285 43 216 208 1 0.5 4 Meghri 2 254 9 198 146 0 0.0 5 Eghegnadzor 2 495 3 18 6 0 0.0 6 Vayq 1 747 2 24 24 0 0.0 7 Jermuk 1 162 1 12 12 0 0.0 8 Sevan 4 829 2 36 36 0 0.0 9 Chambarak 636 1 12 4 0 0.0 10 Gavar 6 571 10 39 39 0 0.0 11 Martuni 2 002 2 12 6 0 0.0 12 Vardenis 2 277 1 12 3 0 0.0 Total 41 659 77 621 526 1 0.2 Grand Total 166 069 162 1 798 1 576 10 0.6

Water quality investigation in the distribution network Table - 16

Microbiological analysis Number of Number of Number of % of deviations N Sectors Number of customers deviatioons among planned planned samples among the actually the actually taken samples actually taken taken samples samples 1 2 3 4 5 6 7 North-West Regional Branch 1 Abovyan 10 967 114 114 2 1.8 2 Byureghavan 2 280 15 15 0 0.0 3 Charentsavan 7 426 84 84 0 0.0 4 Hrazdan 8 497 87 58 0 0.0 5 Tsaghkadzor 297 6 6 0 0.0 6 Dilijan 3 123 30 30 0 0.0 7 Ijevan 3 514 30 30 1 3.3 8 Berd 1 801 15 13 1 7.7 9 Alaverdi 6 061 120 107 0 0.0 10 Noyemberyan 1 643 21 21 0 0.0 11 Stepanavan 2 518 33 33 0 0.0 12 Spitak 3 523 54 50 5 10.0 13 Tashir 1 815 27 27 2 7.4 Total 53 465 636 588 11 1.9

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Microbiological analysis Number of Number of Number of % of deviations N Sectors Number of customers deviatioons among planned planned samples among the actually the actually taken samples actually taken taken samples samples 1 2 3 4 5 6 7 Center-West Regional Branch

1 Artashat 17 691 234 234 0 0.0 2 Echmiadzin 17 741 204 204 0 0.0 3 Masis 8 895 132 132 0 0.0 4 Vedi 5 687 102 61 0 0.0 5 Ararat 3 223 21 21 0 0.0 6 Ashtarak 8 366 84 66 0 0.0 7 Aparan 2 125 39 24 8 33.3 8 Arthik 4 853 84 78 6 7.7 9 Talin 1 160 12 12 0 0.0 10 Ashotsk 1 152 84 84 0 0.0 Total 70 893 996 914 15 1.6 South Regional Branch

1 Sisian 3 487 60 60 0 0.0

2 Goris 5 914 99 99 0 0.0

3 Kapan 8 285 162 157 2 1.3

4 Meghri 2 254 42 34 0 0.0

5 Eghegnadzor 2 495 39 15 0 0.0

6 Vayq 1 747 30 30 0 0.0

7 Jermuk 1 162 30 30 0 0.0

8 Sevan 4 829 105 105 2 1.9

9 Chambarak 636 12 12 2 16.7

10 Gavar 6 571 90 90 0 0.0

11 Martuni 2 002 33 33 0 0.0

12 Vardenis 2 277 30 30 0 0.0 Total 41 659 732 695 6 0.9

Grand Total 166 017 2 364 2 199 31 1.4

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QUARTERLY REPORT

Potable water disinfection control Table – 17

Disinfectants used / kg Number of Residual Chlorine Analysis Water intake Number of Calcium Within distribution N Chlorine Before distribution network (Spring, WTP, PS ) customers Hypochlorite network gas Briquette Total Deviations Total Deviations 1 2 3 4 5 6 7 8 9 North –West Regional Branch

1 Maqravan 4 (2) 12 110 1 810 45 339 45 82 0 2 Aramus 2 066 233 0 202 13 9 0 3 Akunq 238 0 0 0 0 0 0 4 Bujakan 362 0 45 260 70 0 0 5 Nurnus 2 281 120 15 264 2 4 0 6 Alapars 2 800 177 0 138 0 1 0 7 Solak (Maqravan 2) 398 42 0 61 6 2 0 8 Gyumush 547 67 0 61 0 1 0 9 Fantan 164 0 18 122 0 0 0 10 Maqravan 2 7 420 935 65 235 0 28 0 11 Maqravan 3 1 000 174 20 135 0 0 0 12 Teghenis 82 0 53 3 0 0 0 13 Ulashik 1 0 26 1 0 0 0 14 Dilijan water intake points 3 123 723 55 739 13 30 0

15 Ijevan water intake points 3 514 80 129 239 3 49 2

16 Azatamut (not serviced) 0 0 0 0 0 0 0 17 Berd water intake points 1 801 252 0 228 35 23 1 18 Lori-Berd, Agarak 6 061 830 46 340 2 8 0 19 Ayrum (back up) 0 0 0 0 0 0 0 20 Berdavan 1 593 106 40 384 0 6 0 Noyemberyan water intake 21 50 0 15 192 0 20 0 points 22 Chakhkal 834 0 90 98 9 4 0 23 Spitak water intake points 2 691 109 83 196 13 5 0 24 Gyulidar 200 0 19 216 11 8 1 25 Getavan 336 247 49 107 2 22 0 26 Novoseltsovo 3 302 390 0 408 17 50 1 27 Katnaghbyur 500 0 45 8 0 6 0 28 Sevaberd 7 0 45 8 0 0 0 Total 53 481 6 295 903 4 984 241 358 5

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Disinfectants used / kg Number of Residual Chlorine Analysis Water intake Number of Calcium Within distribution N Chlorine Before distribution network (Spring, WTP, PS ) customers Hypochlorite network gas Briquette Total Deviations Total Deviations 1 2 3 4 5 6 7 8 9 Center- West Regional Branch

1 Garni 24 921 3 245 34 903 0 618 0 2 Bazmaghbyur 11 378 726 20 264 0 230 0 3 Ghazaravan 9 363 2 570 25 328 0 203 0 4 Artamet 2 26 0 153 0 0 0 5 Kozdashen 2 0 0 0 0 0 0 6 Araratyan 1, 2 8 895 1 775 0 263 0 265 0 7 Jermanis 1 687 202 24 137 0 48 0 Artashavan, Saghmosavan, 8 2 367 1 299 0 137 5 44 0 Artak 9 Vosketas 3 0 10 1 1 0 0 10 Karbi 3 000 143 0 79 5 4 0 11 Eznak 1 138 247 0 83 0 187 0 12 Ortachia 208 0 0 0 0 0 0 13 Geghadzor 779 0 146 18 0 24 0 14 Mantash spring 3 107 491 0 325 1 132 0 15 Mantash rezervoir 1 751 381 0 119 5 68 0 16 Kentaghbyur N809 1 061 128 10 364 0 10 0 17 Zovasar, Jinj Akner 115 92 35 78 0 4 0 18 Daghdzutner 598 0 104 160 4 24 0 19 Sari 78 0 27 24 0 15 0 20 Ghazanchi 171 0 39 77 0 21 0 21 Bavra 99 0 15 12 0 7 0 22 Lusaghbyur 112 0 25 104 3 14 0 23 Gharaghachi 94 0 30 67 3 22 0 Total 70 929 11 325 543 3 696 27 1 940 0 South Regional Branch 1 Shaqe 3 228 124 10 274 0 180 0 2 Zor – Zor 1 0 0 0 0 0 0 3 Mukhuturyan 1 015 0 25 66 0 32 0 4 Mukhuturyan, Akner 5 158 1 125 0 256 4 384 1 Geghi WTP , Surin kap, 5 8 087 2 979 0 299 0 515 2 Jrakhor 6 Vachagan WTP 25 0 18 75 0 155 0 7 Chankhchi WTP 173 891 0 126 2 21 1 8 Agaraki WTP 1 129 218 5 51 0 272 6 9 Setents 300 27 0 43 0 125 6 10 Meghri WTP 825 244 0 48 0 143 11

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QUARTERLY REPORT

Disinfectants used / kg Number of Residual Chlorine Analysis Water intake Number of Calcium Within distribution N Chlorine Before distribution network (Spring, WTP, PS ) customers Hypochlorite network gas Briquette Total Deviations Total Deviations 1 2 3 4 5 6 7 8 9 Yeghegnadzor water intake 11 2 495 260 79 282 0 344 0 points 12 Bazmaghbyur 1 275 304 0 240 0 154 0 13 Mets Aghbyur 472 25 12 480 0 112 0 14 Jrasar 1 162 80 6 459 0 249 0 15 Dzknget 0 0 0 0 0 0 0 16 Lchashen 4 278 480 15 254 5 53 1 17 Hatsarat 5 349 677 10 257 0 137 2 18 Kaler 100 0 27 263 17 66 5 19 Sarukhan 1 123 68 20 264 16 88 4 20 Gandzak 550 60 0 67 5 271 7 Chambarak water intake 21 636 0 56 193 9 65 12 points 22 Tsakqar 1 502 0 84 58 0 110 0 23 Hopoyi Var 500 0 84 188 0 117 0 24 Akunq 600 0 76 99 1 8 3 25 Surb Vardan 300 0 0 0 0 0 0 26 Akner 700 248 0 198 0 20 4 27 Shatjreq 677 196 8 172 0 16 4 Total 41 660 8 006 535 4 712 59 3 637 69 Grand Total 166 070 25 626 1 981 13 392 327 5 935 74

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QUARTERLY REPORT

Radiological investigation of drinking water Table-18

α-radioactivity, Bq/L β- radioactivity, Bq/L N Spring or DRR name (norm is 0.1 Bq/L) (norm is 1.0 Bq/L) Center-West Regional Branch 1 Garni 0.024 0.15

2 Araratyan 0.027 0.13

3 Jermanis 0.029 0.17

4 Mantash reservoir 0.029 0.14

5 Mantash spring 0.027 0.15

6 Artik DRRs 0.030 0.17

7 Mantash waterline 0.032 0.20

8 Bavra 0.025 0.17

9 Dardzutner 0.027 0.15

10 Darakhach 0.032 0.19

11 Xazanchi 0.024 0.12

12 Luysaghbyur 0.027 0.13

13 Sari 0.033 0.18

14 Ashocq DRRs 0.028 0.23

15 Musayelyan DRR 0.029 0.17

16 Vardablur DRR 0.031 0.22

17 Saluti DRR 0.033 0.18

18 Toros Gyux DRR 0.029 0.14

19 Zuyg Axbyur DRR 0.027 0.14

20 Bavr DRR 0.028 0.16

21 Hartashen DRR 0.031 0.17

22 Karmravan DRR 0.030 0.15

23 Tavshut DRR 0.027 0.15

24 Saragyux DRR 0.031 0.17

25 Mec Sepasar DRR 0.026 0.16

26 Poqr Sepasar DRR 0.034 0.21

27 Xazanchi DRR 0.025 0.13

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3.7.1 Natural resource utilization

Natural resources utilization fee during the reporting quarter of the Company was equal to 5.3 mln. AMD, nature protection fee 9.1 mln. AMD (about 2.1 mln. AMD by «3» coefficient),

Natural resources utilization and nature protection fees Table – 19

Calculated natural resources utilization fee Calculated nature protection fee (thousand AMD) (thousand AMD) Sector Surface Underground By index Total By index «3» Total water water «1» North-West RB Abovyan 0.0 404.8 404.8 0.0 0.0 0.0 Hrazdan 11.8 435.3 447.1 629.3 130.8 760.1 Charentsavan 0.0 282.7 282.7 0.0 0.0 0.0 Ijevan 15.8 74.9 90.7 412.4 32.0 444.4 Dilijan 35.6 2.0 37.6 139.6 69.0 208.6 Alaverdi 0.0 311.8 311.8 256.7 101.6 358.3 Stepanavan 29.6 293.7 323.3 745.6 45.8 791.4 Total 92.8 1 805.2 1 898.0 2 183.6 379.2 2 562.8 “Center-West” Regional Branch Artashat 0.0 346.9 346.9 223.0 511.7 734.7 Echmiadzin 0.0 437.6 437.6 680.2 642.5 1322.7 Masis 0.0 192.2 192.2 507.5 64 571.5 Vedi 0.0 182.2 182.2 435.8 143.5 579.3 Ashtarak 0.0 302.0 302.0 332.5 81.2 413.7 Artik 0.0 227.2 227.2 221.2 0.0 221.2 Total 0.0 1 688.1 1 688.1 2 400.2 1 442.9 3 843.1 “South” Regional Branch Sisian 0.0 122.2 122.2 650.3 0.0 650.3 Goris 0.0 194.7 194.7 134.4 118.1 252.5 Kapan 135.0 129.5 264.5 524.9 166.1 691.0 Yeghegnadzor 0.0 371.9 371.9 202.0 23.7 225.7 Sevan 0.0 263.2 263.2 317.2 0.0 317.2 Gavar 0.0 546.8 546.8 522.2 0.0 522.2 Total 135.0 1 628.3 1 763.3 2 351.0 307.9 2 658.9

Grand Total 227.8 5 121.6 5 349.4 6 934.8 2 130.0 9 064.8

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3.8 “Locator” monitoring program

Control of transportation means with “Locator” monitoring program

Daily activities on antitheft control of operating transportation means are ongoing. Operation efficiency indicators have considerably improved, particularly on non working days and hours, over speed cases have decreased, consequently, activities were implemented towards safe and effective operation of Locator systems, installed on the transportation means.

In case of any problem with the locators, visit of corresponding specialists and regulation activities were organized right away.

Meantime, comparison was implemented of data registered by Locator system on over speed of transportation means of AWSC with control automated system data, installed by RA Police Department.

GPS receiving devices testing and sealing activities

Meantime, together with a specialist of Locator

Company the following activities were implemented: installation of another 4 GPS devices, technical maintenance of GPS devices installed on transportation means of the Sectors, sealing, speedometers data testing. Replacement of GPS/GPRS antennas, connection wires.

GPS receiving devices testing activities

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Diagram – 20 Mileage of transportation means of the Company during weekends in the IV quarter

1 920 2 000 km 1 652 1 800 km

1 600 km 1 426

1 400 km 1 141 1 014 1 200 km 1 029 857 1 000 km 747 648 633 800 km

600 km 383

400 km 201

200 km

0 km Head office North West Center West South October November December

Diagram -21 Mileage of transportation means during weekends by structural units in the IV quarter

Noth West Head Office 2426 km 3650 km 21% 31% Center West 1482 km 13%

South 4093 km 35%

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4. QUALITY, SAFETY, ENVIRONMENT

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4. Quality, Safety

Being loyal to the principles of the team work, the Quality division and Safety Measures and Work Protection division of the QSE department has continued working together and have implemented complex measures aimed at assessment, mitigation and prevention of QSE risks.

Inspection visits to North-West RB Getavan, Novoseltsovo, Alapars and Maqravan-2 PSs, as well as Centre-West RB Araratyan 1-2 PS have been implemented.

The quality of the implementation of instructions, completing the logbooks for the operation of the hydro-technical structures, safety requirements, instructions for exploitation and technical maintenance and cleaning of the sanitary zones by the exploitation staff of the hydro-technical structures has been inspected. After the inspection visits, tasks and instructions were given for elimination of the deficiencies. In parallel, the basic approaches to the QSE risks management were presented.

Safety risk assessment at the construction sites of WWTPs, constructed in the frame of EBRD loan project, was implemented together with the Head of water removing Division.

Quality division participated at development of the Company Management general plan and visited Centre-West and South Branches, being headed by technical expert, Mr. Arnaud Biolay, during which exploitation and commercial heads were presented Scheme for straggle against illegal connections to the W&W networks, with minimum requirements for process implementation to each Sector.

Due to some structural changes in the Company, foreseen for year 2013, structures, regulations and positions functional descriptions of Water removal and HR Departments management were developed.

The division participated at a meeting organized by “National institute of standards” CJSC and an ISO expert for “Technical committee productive meetings and regulation best experience”.

For the WWTP staff of the Company uniforms, shoes and other means required for safe implementation of activities were obtained.

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For 2 chlorine bottles transportation unloading tracks operating in the Company an expertise was organized by the «Technical safety national Centre» expert and positive solution was received for each unit.

Meantime budget for 2013 was developed and presented to the management of the Company, where the uniforms, shoes and other safety means for W&W systems technical service and operation staff, for about 40 mln. AMD preliminary calculation.

Meantime development and preparation of Getavan and Novoseltsovo PSs machinery room, el. Substation, CS equipment names stickers, notes for damages caused by technical risks, as well as the scheme of external water supply, supplied from the above mentioned systems.

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5. ADMINISTRATION

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5.1 Finance and Accounting

Subsidy From RA Government Table – 20

mln AMD

RECEIVED AMOUNT MONTH COMMENTS (mln AMD)

0,59 salary 5,20 payment for water use JANUARY 67,63 8,23 natural resources protection fee 1,27 mandatory payments for Regulatory Committee

79,54 salary FEBRUARY 67,63 10,42 income tax 25,97 social security payment

MARCH 67,03 69,88 salary

64,22 salary 1,28 mandatory payments for APRIL 210,37 Regulatory Committee 142,74 EBRD credit repayment

62,41 65,26 salary MAY

JUNE 62,41 62,97 salary

JULY 67,63 67,63 salary

58,49 salary AUGUST 135,26 9,6 income tax

62,79 salary SEPTEMBER - 4,27 social security payment

OCTOBER 189,46 58,56 salary 121,83 EBRD credit repayment

58,02 salary NOVEMBER 73,16 12,59 income tax 4,40 social security payment

64,22 salary DECEMBER 73,16 10,56 income tax 4,01 social security payment

1 076,15 TOTAL AMOUNT

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COMES AND EXPENSES OF AWS CJSC IN IV QUARTER, 2012 Table – 21 thousand drams

Current expenses

Received

from other

Proceeds

activity Net salary N H/O from main Total Total expenses (including Payment.

activity Subsidy

sell of Total

fund income income

Taxes

Social Other of credit

water

Covering

payments

insurance

Electricity Current expenses Current meters) 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 NORTH–WEST REGION BRANCH 1 Abovyan 349 135,7 3 783,8 352 919,5 14 654,2 123 406,9 - - - - 900,0 900,0 138 961,1 TOTAL 349 135,7 3 783,8 352 919,5 14 654,2 123 406,9 - - - - 900,0 900,0 138 961,1 CENTER–WEST REGION BRANCH 2 Artashat 432 857,1 216,1 433 073,2 12 849,0 121 543,2 - - - - 4 857,3 4 857,3 139 249,5 TOTAL 432 857,1 216,1 433 073,2 12 849,0 121 543,2 - - - - 4 857,3 4 857,3 139 249,5 SOUTH REGION BRANCH 3 Sisian 292 050,6 136,7 292 187,3 16 736,9 116 850,2 - - - - 4 000,0 4 000,0 137 587,1 TOTAL 292 050,6 136,7 292 187,3 16 736,9 116 850,2 - - - - 4 000,0 4 000,0 137 587,1

Total from 1 074 043,4 4 136,6 1 078 180,0 44 240,1 361 800,3 - - - - 9 757,3 9 757,3 415 797,7 Branches

TOTAL 92 067,7 335 784,8 64 667,8 492 520,3 10 507,2 90 587,8 268 064,2 82 628,4 212 524,3 476 052,0 1 039 268,9 1 140 363,9 HEAD OFFICE

MAIN TOTAL 1 166 111,1 335 784,8 68 804,4 1 570 700,3 54 747,3 452 388,1 268 064,2 82 628,4 212 524,3 485 809,3 1 049 026,2 1 556 161,6

* Repayment credit at EBRD

See also below Diagram-22

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CAHS FLOW – DIAGRAM 22 thousand drams

IN CASH OUTCOMES IN CASH + INCOMES - = 01.10.2012 1 926 650.6 2 282 782.4 31.12.2012 484 472.1 128 340.3 ADB** EBRD ADB** EBRD 119 700.4 719.4 313 063.7 178 026.6 BANK BANK 48 215.8 33 581.2 BANK CASH 1 791 262.2 BANK CASH 429.9 334.0 1 805 896.8 Social Fund Other Expenses Staff Salary CASH 82 628.4 CASH 373.0 56.9 135.1 From Branches From Bank From other Debtors 39.2 (main activity ) 0 334.0 Salary to Branches 1 074 043.4 361 800.3

From Budget & other Taxes Payment ADB** 212 524.3 org. Centr. Payment ADB** 225 576.0 92 067.7 Centr. Procurement 32 212.7 485 809.3 Subsidy 335 784.8 Current Expenses EBRD 54 374.3 EBRD 225 179.8 From other Debtors El. Consuption 47 872.6 64 333.8 268 064.2

From water Credit Acquittant meters sales 0*** 4 136.6 Staff Salary 90 530.9 From Bank 235 530.0 Bank 235 530.0

Credit CASH * 0 0

* Internal Cash Flow isn’t including in the Table 21 ** The cash drive of the ADB’s Loan Project wasn’t included in the Table 21 *** Credit at EBRD

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5.2 Human Resources

Human resources management department continues to stay loyal to Company policy, which is the involvement of human resources to the work, the preparation of development strategic programs, discovering the mechanisms of their implementation as well as their declaration.

One of the main prior objectives of HR management department is to manage necessary events and measures to develop the inherent abilities, skills, investments, potential and employability of the employees.

Number of Employees of AWSC by Monthes in 2012 Diagram-23

1700 1% 0,5% 0,2% 0,3% 0,4% 1663 0,1% 0,1% 0,2% -0,4% -0,4% 0% 1650 -0,8% 1623 1628 1629 1625 1611 1619 1622 1623 1616 1622 1612 -1%

1600 -2%

-3% 1550 -3,1% -4%

Employees 1500 1479 -5%

1450 -6%

-7% 1400 -8,3% -8%

1350 -9% 2011 01.12 02.12 03.12 04.12 05.12 06.12 07.12 08.12 09.12 10.12 11.12 12.12

The number of employees Growth and Reduction %

Analyzing the discussions, which took part at the end of last year several structural changes have been implemented, investigating the processes called for bonus system policy of human resources evaluation, achievements, skills and the level of their experience in order to raise the interests of employees and the devotion of the work overall.

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In parallel other ongoing HR activities have been completed: the staff to be informed got the needed notifications on time, new agreements have been signed between the Employer and employees in accordance with planned working conditions as well as the requirements of RA Labor Code. The Department also prepared and sent all the required reports to the following state entities:

MAIN OPERATIONS OF HUMAN RESOURCES MANAGEMENT

Strategic ԱնձնStaffակազմ ի

planning հավաքագրումrecording

Planning and Main operations of analyzing Human Resources Adaptation

management

Safety and health Staff training and insurance Staff training and Safety and health development development insurance

. National Statistical Service of RA

. National Center of Technical Security, Ministry of Emergency Situations of RA

. National Social Security Service, Ministry of Labor and Social Affairs of RA

. RA State Labor Inspectorate

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The Department employees visited the regional branches of the Company, discussed with the Company Management current situation of human resources, the quality of activities implementation, structural relationship between the units within the Company as well as checked the regularly made indicators’ records concerning human resources overall activities according to RA Labor Code and Company internal Regulation requirements.

Staff flow of AWSC in IV Quarter 2012 Diagram – 24

5% 28% 34%

33%

North West Center West South Head Office

Cooperation with the Trade Union has a permanent character and in the framework of this cooperation a big year-end event has been organized, as well as the children of Company’s employees also got presents from the Trade Union.

5.3 Training Center

During the fourth quarter Training and Development Center organized and implemented trainings for Company Central laboratories’ senior laborants and laborants. For the operators of the branches and sectors of the Company a training was organized and implemented in the Head office. Also a training- discussion organized for Company HR specialists and accountants concerning the usage of 1C HR and accounting program.

The theme for Company Central laboratories’ senior laborants and laborants training was “Water quality control and laboratory analysis”. The purpose of training was improvement of water quality control process as well as improvement of the methods of implemented analysis at Company water

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 81

QUARTERLY REPORT quality laboratories. The invited bacteriologist introduced bacteriological analysis’ methods according to the standards and norms of below-mentioned analysis to training participants.

Company Central laboratories’ senior laborants Bacteriological analysis’ practical works and laborants training at the water quality laboratory

During the fourth quarter a training named “Working with the database” was implemented for Company branches’ and sectors’ computer operators. The purpose of the training was discovering and liquidating the barriers that appear while working with the database, as well as studying the right ways of data recording process. A training-discussion organized for Company HR specialists and accountants was organized with a purposed to improve the usage of 1C HR and accounting program and to get answers for questions they have while using the program.

Computer operators training HR specialists and accountants training

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5.4 Legal & Insurance

. 507 cases with total amount of AMD 47 033 200 were submitted tot he court.

. 466 cases with total amount of AMD 51 739 500 were satisfied by the court.

. 21 116 619 was repaid as a result of different actions of legal charachter, including previous pending cases.

During the reporting period AMD 992 419 was confiscated due the legal actions initiated by the Department which was included in the collected amount constituting AMD 21 116 619.

The main directions of the Department activities were protection of Company’s legitimate interests in different court instances, coordination of the works of regional branch lawyers, organization of Company’s property insurance activities, as well as provision of legal consultancy tot he management.

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6. PUBLIC RELATIONS

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6.1 Public Relations

MANAGEMENT MEETINGS

On October 25th, AWSC General Director met with the main management staff of the company.

The highlight of the meeting was the discussion of structural changes, particularly the idea of having a mobile sector team which will result in having a better efficiency between regional branch and production department employees. The mobile teams will be closely working with the Dispatchers Operational desk as well as the Calling Center. The quantity of mobile centers and their specific responsibilities is being determined. The management staff also discussed the specifics of investment projects, regional inquires and future plans.

Management Meeting

On November 26th, 2012 AWSC General Director, Mr. Patrick Lorin met with the delegation from France, who visited in the frame of organization of 11th European Youth Parliament for Water which will be held in Armenia from May 12th to 19th, 2013

The delegation thoroughly planned the agenda of the event as well as discussed logistics and accommodation issues. The event will bring around 150 young people from 17 European countries to spend a week in Yerevan/Sevan to discuss water resource management, particularly the PPP model, that is so well implemented in Armenia.

Meeting with the French delegation

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PUBLIC RELATIONS PROGRAMS

On November 15th, 2012 AWSC PR department organized the 13th drawing of lots for the regularly paying customers who follow the new criteria of the withdraw.

According to the criteria the customers had to send their water meter data to 8171 SMS number or via registering it at the AWSC website. AWSC General Director and head of PR department took part in the withdraw, which was live broadcasted on the Armenian Second TV Chanel. With the help of a special computer program, on coincidental basis, Mr. Lorin chose the winners of the 13th drawing of lots. Five customers were chosen from AWSC service area and were awarded with 150.000 AMD during an awarding ceremony that took place at the Awards giving ceremony AWSC Head Office AWSC head office.

EXTERNAL RELATIONS

Like in past years, this year also AWSC organized a special event for socially in need children. On December 13th, 2012 AWSC PR department organized a charity concert performed by young orphanage children. The event took place in the grand ballroom of Marriott Armenia hotel. There was a full concert program including songs, poems, dances, piano and duduk performances.

Piono duet performing at the charity concert Orphanage children dancing very lively

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However, the event was especially dedicated to the second surgery of Khoren Simonyan’s legs, a fine young man from Gyumri children’s care house. Khoren was taking part in all of AWSC social programs and therefore it was AWSC General Director’s initiative to organize a unique concert dedicated to his recovery.

Khoren beautifully performed seven songs and filled the concert atmosphere with sincere emotions. Around 150 guests from governmental, international and business spheres enjoyed the performances and had their donations at the end of this special evening. Being a Christmas event, Santa Claus came, who distributed presents (prior prepared by AWSC staff) to 100 orphanage children that attended the event.

AWSC General Director speaking at the concert Khoren Simonyan singing a cappella

Certainly, this event brought joy and happiness to the orphans and once again valued the importance of corporate social responsibility.

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6.2 Customer Service Center

During the reporting period Customer service center registered 1 611 calls, 1 080 out of which were about AWSC CJSC activity and the rest 531 didn’t refer to the company (Yerevan Djur, etc). During the quarter Customer service center registered more than 700 voice mails.

The large number of phone calls is mainly due to planned interruption of water supply or frequent accidents on pipe lines as well as debt clarification, etc.

A link between the Center and customers was established taking into consideration the necessity of efficient transmission of consumed water data through SMSs. This process significantly contributed to active cooperation of billing and customer service centers as well as to strengthening company-customer transparent relation.

As in the last quarters this time also Customer service center continued the implementation of the project the aim which is to analyze the activity of the calls to 1-71 in case of disconnecting or readdressing the sector phone numbers. This time the center has cooperated with “VEDI” sector.

The distribution of calls according to issue types Table-22

including Other Total AWSC regional branch Commercial Exploitation Technical (administrative, Calls investment) quantity % quantity % quantity % quantity % North-West R/B 230 138 60% 80 35% 1 0% 11 5% Center-West R/B 676 204 30% 440 9% 9 1% 23 3% South R/B 174 61 35% 93 53% 7 4% 13 7% AWSC total calls 1 080 403 37% 613 57% 17 2% 47 4% Yerevan Jur calls 531 GRAND TOTAL CALLS 1 611

During this quarter the operators of the center carried out a telephone monitoring. The employees contacted those customer-residents whose water consumptions during the last months remained unchanged. As a result once again they clarified water meter readings of these customers and their phone numbers. After summarizing the data were transferred to Billing center for making the necessary changes in the commercial database.

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During the reporting period the employees of customer service center conducted training among the customer – residents about new pilot project on “transmission of water meters readings to 81-71 four digit number through SMS ” in Echmiadzin town. The implementation of the project had its good impact on raising the awareness level of 1-71 service as well as on the increase of the calls received from Echmiadzin town.

The distribution of calls according to issue types Diagram-25

82% 90% 78% 80%

70% 58% 60%

50% 39% Commercial 40%

30% Exploitation 18% 14% 20% Technical 10% 1% 2% 2% 2% 2% 2% Other 0% North-West R/B Center-West R/B South R/B

In the upcoming quarter the center will continue the implementation of the above mentioned project as well as with commercial directorate it is planned to continue the surveys among the customers who has received service during a year and make no payment in other settlements of the company’s service perimeter.

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7. PROJECTS

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7.1 World Bank

MUNICIPAL WATER PROJECT FUNDED BY THE WORLD BANK

Contract. On 24 February 2012 the Republic of Armenia and the International Bank for reconstruction and development (IBRD) signed the Loan Agreement (Loan number 8129-AM) and on the same date the Project Agreement was signed between the IBRD and “Armenian Water and Sewerage” CJSC for implementation of Municipal Water Project.

Financial means. 18.0 mln USD, from which IBRD loan – 15.0 mln USD, RA co-financing – 3.0 mln USD. The Loan declared effective on 23 June 2012. The Project completion date is 30 June 2015.

Physical Implementation of Works

Consulting Services

(i) “Consulting Services-Design, Technical and Author Supervision for reconstruction of water supply systems of Ashtarak, Echmiatsin towns and nearby 10 villages-Technical Supervision for reconstruction of water supply systems of Masis Town and nearby 4 villages”, MWP-C1.2/3-2. There were signed two contracts

1. Design for reconstruction of water supply systems of Ashtarak, Echmiatsin towns and nearby 10 villages, MWP-C1.2/3-2-1 between AWSC and CES Engineers Salzgitter, Germany on 14 December 2012 with the contract amount of 272, 484 USD. 2. Technical and Author Supervision for reconstruction of water supply systems of Ashtarak, Echmiatsin towns and nearby 10 villages and Technical Supervision for reconstruction of water supply systems of Masis Town and nearby 4 villages”, MWP-C1.2/3-2-2 between AWSC and CES Engineers Salzgitter, Germany on 14 December 2012 with the contract amount of 267,468 USD.

(ii) Author supervision of water supply systems of Masis Town and nearby four villages, MWP-C1.1/3-1-1. The contract was signed between the AWSC and SCE- Jinj LLC JV on 17 December 2012 with the Contract amount of 2,531,231.20 AMD.

(iii) Technical Audit of Performance Indicators for the 8th and 9th years of contract years under Amendment No. 4 to Management Contract (2012-2013) – the Evaluation Committee evaluated the received proposals and developed the Technical Evaluation Report. On 31 October 2012 the subject report was sent to the Bank’s no-objection. On 30 November 2012 the Opening of Financial Proposals took place. In December 2012, Ramboll Denmark, A/S, the Company which obtained the highest combined score was invited to the contract negotiations. The Contract negotiations will continue in the next reporting period.

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(iv) Armenian Water and Sewerage CJSC and Project Financial Audit for the Years Ended/Ending on December 31, 2012, December 31, 2013 and December 31, 2014 – On 5 October 2012, 5 consulting firms expressed their interest to participate in the assignment. With the agreement of the Bank 4 consulting firms were shortlisted. On 26 November 2012 only two firms submitted the proposals. The Evaluation Committee evaluated the proposals and developed the Technical Evaluation Report which should be submitted to the Bank’s no- objection during the next reporting period.

Works

(v) Reconstruction of water supply systems of Masis Town and nearby four villages, NCB No. MWP-C1.3/1-2- The Contract was signed on 28 November 2012 between the AWSC and AIS LLC-Ararat-Chanshin LLC consortium.

AYNTAP trenching work AYNTAP excavation works

MASIS soil back feeling works

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Procurement of Goods

(vi) Procurement of water meter chambers (1 000 sets), NCB No: MWP-B2.3/2-4 –The manufacture and delivery of the water meter chambers was finalized on 29 November 2012.

(vii) “Procurement of 19500 sets of residential water meters class C, 1100 sets of electronic ultrasonic water meters with wireless M-Bus reading and 3 units of wireless M-Bus readers (2 lots), ICB No: MWP-B2.1/2 - On 26 November 2012 Bid Evaluation Report with recommendation to reject all the bids was made by the EC. Moreover, it was decided to revise the TS for Lot 1and then launch separate shopping for 5 000 units of water meters. For Lot 2 it was decided to re-advertise the Bidding.

(viii) “Procurement of 5 000 (units) Residential Water Meters”, Shopping No. MWP B2.6/2-7- The Invitation to quote for above shopping was sent to 17 prequalified firms. The submission deadline was defined 21 January 2013.

(ix) “Procurement of Cesspool Emptiers (4 sets), ICB No: MWP B2.4/2-5- The Contract for supply of mechanisms was signed on 26 October 2012 between AWSC and Ashotsk LLC.

(x) Installation of 28 automated systems, NCB No. MWP-B2.2/1-1 – Bid Evaluation Report with recommendation to award the Contract was sent to the Bank on 28 November 2012. On 3 December 2012. The Bank gave its no-objection to proceed with contract signing with winning company. On 12 December 2012 the Contract was signed between AWSC and Redinet CJSC.

Environmental and Social Issues

On the reporting period the following activities related environmental and social issues were done: . Environmental Management and Monitoring Plan for “Reconstruction of water supply systems of Masis Town and nearby seven villages” subproject was finalized and disclosed on www.armwater.am AWSC official web page as well as WB info shop.

. Details related ESR report and EMMP development as well as environmental supervision were explained during contract negotiation meeting on “Design, Technical and Author Supervision for reconstruction of water supply systems of Ashtarak, Etchmiadzin towns and nearby ten villages and “Technical Supervision for reconstruction of water supply systems of Masis Town and nearby four villages” which was held on 16 November 2012 in AWSC IPCD office.

On behalf of AWSC Mrs. Alice Savadyan, environmental and social impact specialist of IPCD together with Mrs. Lianna Margaryan AWSC water quality department Head and Mr. David Adamyan quality division head have been participated on the RA Ministry of Economy National Standardization Institute “Chairing and participating in TC meetings, and achieving consensus” training, which was held on 12-13 November 2012 in Marriott Armenia.

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RA Standardization institute training on AYNTAP Water meter chambers installation “Chairing and participating in TC meetings and achieving consensus”

See also

Table - 23

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7.2 Asian Development Bank

WATER SUPPLY AND SANITATION SECTOR PROJECT FUNDED BY THE ASIAN DEVELOPMENT BANK

Contract. On 18 December 2007 the Republic of Armenia and the Asian Development Bank (ADB) signed the Loan Agreement (Loan 2363-ARM), and on the same date the ADB and the A D B “Armenian Water and Sewerage” CJSC signed the Project Agreement on the implementation of “Water Supply and ASIAN DEVELOPMENT Sanitation (Sector) Project. BANK

Financial means. 45 mln USD, from which ADB loan - 36.0 mln USD, RA co-financing- 9.0 mln USD.

The loan declared effective on 28 May 2008. The Project completion date is 31 December 2012.

Physical Implementation of Works under Component A

List of Finalized Contracts Table-24

Contract No. Description of works Date of completion 1 2 3 L2363-NCB-1-01 Improvement of Goris Town WS System 26.12.2009 L2363-ICB-1-02 Improvement of Artik Town WS System 01.09.2010 L2363-ICB-1-03 Improvement of Echmiatsin Town WS System 26.02.2010 L2363-NCB-1-04 Improvement of Talin Town WS System 15.11.2009

L2363-ICB-1-05 Improvement of Surenavan, Armash, Yeraskh villages WSS 02.02.2010

L2363-ICB-1-06 Improvement of Artashat Region Villages Water Supply Systems 27.12.2010

L2363-NCB-1-07/1 Improvement of Vedi-Ararat Region settlements WSS 24.12.2009 L2363-NCB-1-07/2 Improvement of Vedi-Ararat Region settlements WSS 10.12.2009 L2363-NCB-1-08/1 Improvement of Masis Region settlements WSS 16.02.2010 L2363-NCB-1-08/2 Improvement of Masis Region settlements WSS 15.01.2010 L2363-NCB-1-08/3 Improvement of Masis Region settlements WSS 24.02.2010 L2363-NCB-1-08/4 Improvement of Masis Region settlements WSS 14.05.2010 Norabats DRRs, Pump Station and I Segment of Norabats-Ghukasavan Water L2363-ICB-1-08/5 08.12.2010 Mains L2363-NCB-1-08/6 Construction of Masis Region Ghukasavan-Geghanist 95áter main 24.12.2010

Improvement of Sevan Town and Region’s Tsovazard and Lchashen Villages’ L2363-NCB-1-09/1 22.11.2010 Water Supply and Sanitation Systems

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Contract No. Description of works Date of completion 1 2 3 Improvement of Sevan Region Hairavanq, Berdkunq and Lchap Villages’ L2363-NCB-1-09/2 30.12.2010 Water Supply and Sanitation Systems L2363-NCB-1-10/1 Improvement of Echmiatsin-1 RS WSS 22.02.2010 L2363-NCB-1-10/2 Improvement of Echmiatsin-1 RS WSS 31.08.2010 Improvement of Water Supply and Sanitation Systems of Town Abovyan and L2363-ICB-1-11 28.10.2011 Villages Qarashamb and Qaghsi

L2363-ICB-1-12 Improvement of Water Supply Systems of 10 Villages in Aparan Area 30.09.2011

L2363-NCB-1-13 Improvement of Berd Town Water Supply and Sanitation Systems 27.04.2011 Improvement of Water Supply and Wastewater Systems of Airum, L2363-ICB-1-14 25.07.2011 Noyemberyan Towns and Deghdzavan, Haghtanak Villages Improvement of water and wastewater systems of town Charentsavan and L2363-ICB-1-15 30.06.2012 villages Solak, Argel, Makravan N2 pump station reconstruction Improvement of Water Supply Systems of , Aragatsotn, Nor Yedesia, L2363-NCB-1-16 26.05.2011 Kosh, Dprevanq, Shamiram and Villages Improvement of Water Supply Systems of Argina, Shenik, Artamet and L2363-NCB-1-17 31.10.2011 Arevadasht Villages of Armavir Area Improvement of water and sanitation systems of town Agarak and village L2363-NCB-1-18 17.08.2010 Karchevan Improvement of water and sanitation systems of town Agarak and village L2363-NCB-1-18/1 31.07.2012 Karchevan L2363-NCB-1-19 Improvement of Goris Reg. Setl. WS Systems 27.12.2010

L2363-NCB-1-20 Improvement of Sisian Town WS System 30.05.2011 Improvement of water supply system of town Artik and settlements of the L2363-ICB-1-21 16.12.2011 region Improvement of Water Supply Systems of Salut, Torosgyugh, Vardablur, L2363-NCB-1-22 Musayelyan, Hartashen, Zuygaghbyur, Karmravan, Ashotsk, Bavra villages of 20.12.2010 Ashotsk Area

Improvement of Water Supply and Wastewater Systems of Yeghegnadzor L2363-ICB-1-23 29.08.2011 town, Getap, Gomk, Malishka, Nor Aznaberd and Shatin Villages

L2363-NCB-1-24 Improvement of Artashat Reg. Setl. WS Systems 03.03.2010 L2363-NCB-1-25 Improvement of Artashat Town WS Systems 24.12.2010 L2363-NCB-1-26 Improvement of Kapan Town WSS 23.12.2011 L2363-NCB-1-27 Improvement of Ijevan town water supply and wastewater systems 31.05.2012

L2363-NCB-1-28 Improvement of Tashir Town WSS 31.07.2012 Improvement of water supply systems in Tashir region Metsavan and L2363-NCB-1-28/1 Sarchapet villages and rehabilitation of “Novoseltsovo” and “Getavan” 30.10.2012 pumping stations L2363-NCB-1-29 Improvement of Stepanavan town water supply and wastewater systems 31.05.2012 Improvement of water and wastewater systems of villages Odzun, Tsater and L2363-NCB-1-30 30.10.2012 Deghdzavan L2363-NCB-1-31 Improvement of External Water Supply systems of Sevan town 30.04.2012 Improvement of water supply and wastewater systems in Eghegnavan, L2363-NCB-1-32 30.06.2012 Noyakert, Aygepat and Mkhchyan villages

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Environmental and Social Issues, field visits

Field visits were organized in the frame of the completed Project with the goal of checking environmental impact mitigation measures implementation, particularly restoration and construction waste collection works. Contractors have been notified according construction waste and excess soil transportation and restoration in quasi original condition.

On the reporting period final resettlement report for W&W Sector Project has been developed and submitted to ADB. All issues on land acquisition were covered; land certificates on state registration of the rights to real estate as well as agreements between AWSC and community were included in the report. Meeting with Mr. Youxuan Zhu resettlement consultant of ADB and PMU project manager and environmental/social impact specialist was held in ADB Armenian office. During the meeting have been discussed all details on land allotment which was implemented by AWSC in the frame of the project.

GETAVAN repaired pumping station GETAVAN repaired pumping station building

NOVOSELCEVO repaired pumping station

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ODZUN restoration after the construction work TSATER trenching work

WATER SUPPLY AND SANITATION SECTOR PROJECT- ADDITIONAL FINANCING FUNDED BY THE ASIAN DEVELOPMENT BANK

Contract. On 03 May 2012 the Republic of Armenia and the Asian Development Bank (ADB) signed the Loan Agreement on the implementation of “Water Supply and Sanitation (Sector) Project- Additional Financing. Financial means. 50 mln USD, from which ADB loan - 40.0 mln USD, RA co-financing- 10.0 mln USD. The loan was declared effective on 14 September 2012. The Project completion date is 30 April 2017. Physical Implementation of Works/ Procurement Procedures

Consulting Services

. Design and Construction Supervision of Civil Works and Public Awareness Campaign, WSSP-AF-4A/1. Overall evaluation was finalized during the reporting period. On 26 December 2012 the Contract was signed between the AWSC and HGSN LLC-JINJ LLC JV.

Procurement of Goods

. L2860-ICB-2-01 Procurement of twelve (12) units backhoe loaders. The Bid Evaluation report with recommendations to award the Contract was sent to the Bank on 07 December 2012. On 27 December 2012 the Bank gave its approval to sign the contracts with the lowest evaluated and substantially responsive Bidder. So, on 28 December 2012 the Contract was signed between the AWSC and Four Directions LLC.

. L2860-ICB-2-02. Supply of bulk water meters, ultrasonic clamp-on flow meters, ferromagnetic locators and float valves. Opening of Bids was held on 10 October 2012. Two companies submitted the bids. The EC started with evaluation. The summary of result and consequent Contract signing is scheduled for the next reporting period.

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. L2860-ICB-2-03 Supply of Polyethylene PE-100 Pipes for Drinking Water and High density Polyethylene Double Wall Corrugated Sewer pipes, comprising two lots. Opening of the bids was on 04 October 2012. Three companies participated to the Bid. Immediately after the bid the EC started with the evaluation of the Bids. Bid evaluation Report for both Lots was sent to the Bank’s no-objection on 31 October 2012. After receiving the approval from the Bank two contracts (Lot 1, Lot 2) were signed between the AWSC and Shahart LLC on 04 December 2012.

Environmental and Social Issues, field visits

Project Contract negotiation the frame of ADB W&W Sector Project- Additional financing with Consultant (HGSHN –JINJ JV) was held in AWSC IPCD office on December 10. During the meeting all details related environmental and social issues, particularly ESR and EMP development details, social surveys and public participations components have been discussed with respective specialists.

Checklist for social survey in the frame of ADB W&W Sector Project- Additional financing was developed and submitted to ADB. Final checklist will be provided to Consultant for social survey implementation.

On the reporting period ADB gender consultant Mrs. Ketevan Chkheidze has been visited AWSC. The main goal of the visit was presented the main principals of Gender Action Plan as well as to explain details on gender issue which should be implemented in the frame of ADB W&W Sector Project- Additional financing. Meeting and PP presentation have been organized for AWSC different specialists as well as project consultant’s social issues responsible on December 14 in

Gender Issue training in AWSC AWSC head office.

See also

Tables – 25,26

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7.3 European Bank for Reconstruction and Development

Lake SEVAN Environmental Project Funded by The European Ban for Reconstruction and Development

Contract: On 26 April 2007 the Republic of

Armenia and the European Bank for Reconstruction and Development (EBRD) signed the Loan agreement (Operation number 37030) and on the same date EBRD and “Armenian Water and Sewerage” CJSC signed the Agreement on Investment Grant Co-

financing for implementation of Lake Sevan Environmental project.

Financial means: 12.0 mln EUR, from which EBRD loan -7.0 mln EUR, EBRD grant -5.0 mln EUR, RA Co-financing- 1.76 mln EUR. The loan declared effective on 09 October 2009. The Project completion date is December 2012. Physical Implementation of Works

The following construction works were implemented in the frame of the Project: . 52 (fifty two) km of sewer networks in Gavar, Martuni, Vardenis, Sevan and Jermuk . 3 (three) sewerage pumping stations in Sevan and Gavar towns . 3 (three) waste water treatment plants in Gavar, Martuni and Vardenis towns

Physical Implementation of Works

Contract No. Description of works Date of completion 1 2 3 Rehabilitation of sewer networks in Gavar, Vardenis, LSEP-WORKS-2009 31.05.2011 Martuni, Sevan and Jermuk Design and Construction of Waste Water Treatment LSEP-WWTP-2009 15.10.2012 Plants in Gavar, Vardenis and Martuni LSEP-WORKS-2011-1 Rehabilitation of sewer networks in Gavar and Sevan 15.08.2012 LSEP-WORKS-2011-2 Rehabilitation of sewer networks Martuni 15.08.2012 LSEP-WORKS-2011-3 Rehabilitation of sewer networks in Vardenis 15.08.2012 LSEP-GOODS-2012 Supply of 3 vehicles and container-truck (Skip loader) 14.12.2012 LSEP-GOODS-2012-1 Supply of 3 Units of Snow Boosters 28.12.2012

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Treatment equipment in MARTUNI WWTP

Environmental and Social Issues

On the reporting period construction works in the frame of EBRD “Lake Sevan Environmental Project” “Gavar, Martuni and Vardenis waste water treatment plant construction” were completed. The sanitary zones of WWTPs in all 3 towns were leveled, asphalted and fenced, moreover all access road have been asphalted to. Security systems and night elimination systems were installed as well as. Particularly AWSC IPCD environmental specialist have checked WWTP construction areas restoration, cleanness, particularly excessive soil and waste removal from the construction sites as well as asphalt pavement works, specified by design.

Access road asphalt pavement and Leveling and night illumination inlet pipeline in GAVAR WWTP in GAVAR WWTP

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MARTUNI WWTP sanitary zone leveling and VARDENIS WWTP general view Screening building

“ARMENIAN SMALL MUNICIPALITIES WATER PROJECT” FUNDED BY EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT

Contract: On 14 July 2011 the Republic of Armenia and the European Bank for Reconstruction and Development (EBRD) signed the Loan agreement (Operation number 40718) and on the same date EBRD and “Armenian Water and Sewerage” CJSC signed the Project Agreement for implementation of “Armenian Small Municipalities Water Project”.

On 20 January 2011 the Republic of Armenia and European Union represented by the European Commission through the Neighborhood Investment Facility and “Armenian Water and Sewerage” CJSC signed Financing Agreement (“Grant-Co-Financing”) for the implementation of the same Project.

On 08 August 2012 the Republic of Armenia and the European Investment Bank (EIB) signed the Finance Contract (“EIB Co-financing”) and on the same date EIB and “Armenian Water and Sewerage” CJSC signed the Project Agreement for implementation of same project.

Moreover, the Projects foreseen the contribution of the technical grants from other donor organizations.

Financial means: 26.04 mln EUR, from which EBRD loan -6.5 mln EUR, EIB loan - 6.5 mln EUR, NIF grant -7.6 mln EUR, other donors – 1.1 mln EUR, RA Co-financing- 4.34 mln EUR.

The loans are not declared effective yet. The Project completion date is 30 June 2015.

Physical Implementation of Works/Procurement Procedures

Design and Construction of Waste Water Treatment Plants in Dilijan and Jermuk, ASMWP-PQ- 2012-13., Lot 13. The evaluation Report for Pre-qualification was sent to the Bank’s no-objection on 14 November 2012. After receiving the approval from the Bank, the AWSC will proceed further.

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During the reporting period Consultant submitted the Detailed Designs for the following lots:

. Lot 1. Rehabilitation of the Water Supply Network in Byureghavan and Abovyan . Lot 2. Rehabilitation of the Water Supply Network in Sevan . Conceptual Design for Construction of WWTPs in Dilijan and Jermuk

Consultant also submitted the Preliminary Designs for the following lots:

. Lot 5: Rehabilitation of the Water Supply Network in Spitak, Jrashen and Akthala . Lot 6: Rehabilitation of the Water Supply Network in Tashir . Lot 10: Rehabilitation of the Water Supply Network and Waste Water Network in Dilijan . Lot 11: Rehabilitation of the Water Supply Network in Ijevan and Azatamout

All design packages were permanently under the review by the interested departments of AWSC. Based on the protocols set up during the discussions the Consultant should further develop the design with incorporations of the comments listed in the protocols.

Environmental and Social Issues

On the reporting period in the frame of EBRD “Armenian Small Municipalities Water Project” the following environmental and social work were done.

. Environmental Management Plans for Lot 1 and Lot 2 were developed and with full bidding documents have been submitted to EBRD for no objection. Lot 1 and Lot 2 projects categorized as a B category subproject based on Environmental Policies of EBRD. Environmental impact mitigation measures included in the final version of EMP will be presented to Contractors during the environmental trainings organized by AWSC environmental specialist.

. Environmental Assessment report was developed for Conceptual Design of Jermuk and Dilijan WWTP construction project- Lot 13. EA report document for farther Environmental Impact Assessment packages and will be included in the bidding document for Dilijan and Jermuk WWTP design and construction.

. The first Stakeholders Engagement Plan report for ASMWP has been developed and provided to the Consultant. All details related internal and external stakeholders information, grievance mechanism and stakeholders regulating legislation have been included in SEP. The Consultant should incorporate all details concerning 2012 4th quarter meetings in the frame of Lot1 and Lot 2. The draft SEP has been sent to EBRD for revised and approval. SEP will be updated on quarterly basis.

See also Tables 27,28

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8. INDICATORS

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Indicators

As requested by the contract, the Contract Manager shall monitor 25 indicators (3 aren’t used) on individual branch and Company level. These indicators will give a possibility to check on the improvement of the AWSC.

INDICATORS RECAPITULATION – TABLE 29 (INDICATORS 1-25)

Average Average Average Average Average Average Average № INDICATORS UNIT BASE IV quarter YEARS 2005 2006 2007 2008 2009 2010 2011 2012 1 2 3 4 5 6 7 8 9 10

hours/ 1 Weighted average number of daily hours of 6,04 7,39 9,62 10,98 12,10 13,0 14,0 15,0 16.0 drinking water service day

2 % of individual subscribers billed on the basis % 40,2 53,6 57,3 62,5 64,6 73,9 77,2 82,2 82,3 of metered consumption

3 Weighted average water bacteriological safety % 93,8 93,8 93,9 96,2 96,6 98,6 98,2 98,5 98,9 compliance

4 Company working ratio % 194,9 176,4 138,8 133,8 133,7 106,6 102,4 106,7 103,5

5 % of cities with minimal daily hours of % 68,1 74,1 80,1 83,9 85,6 80,7 90,1 94,0 94,3 services

6 % of block apartment buildings with % 38,6 56,3 61,6 67,5 70,6 76,8 79,9 82,1 83,1 individual or common block meter

% of block apartment buildings under 7 % contractual agreement with the company Revenue collected on domestic subscribers Drams/ 8 166 181 242 250 286 396 446 484 553 per registered inhabitant month

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BASE Average Average Average Average Average Average Average № INDICATORS UNIT IV quarter YEARS 2005 2006 2007 2008 2009 2010 2011 2012 1 2 3 4 5 6 7 8 9 10 Collection ratio (excluding budget 9 % 47,9 36,2 62,6 72,3 75,9 83,5 89,7 95,4 98,0 organizations) 10 % of subscriber with more than 4 months debt % 79,5 75,1 76,7 77,8 79,5 78,1 48,9 29,4 22,4

Liters/ 11 Average domestic metered consumption per 81 71 75 78 87 87 91 100 108 metered registered inhabitant cap/day

Drams/ 12 Average price of m3 metered and billed to 100,41 126,80 140,00 140,00 140,00 159,50 179,98 179,98 179,78 domestic subscribers m3 Growth of the total collected revenue 13 (excluding budget organization) from base % 114 568 16,2 46,9 54,8 72,6 119,5 146,2 160,7 187,8 year

Ratio of water volume billed on the basis of 14 metering to the total metered and normative % 25,0 26,0 47,3 56,2 59,1 64,5 77,8 85,9 89,8 billed volume Average daily production per equivalent Liters/ 15 registered inhabitant at water catchments 693 712 cap/day 668 759 754 790 827 792 742 levels

Liters/ 16 Average daily supply to distribution reservoir per equivalent registered inhabitant cap/day Ratio of metered final consumption (m3) to 17 % 6,8 6,4 7,8 8,1 8,5 9,4 11,6 14,0 16,2 water production at water catchments levels

Working ratio for branches with gravity 18 % 89,7 121,0 97,5 94,5 85,2 65,9 58,0 59,6 52,1 systems

Working ratio for branches with pumping 19 % 223,3 196,8 155,2 148,9 147,2 115,5 105,0 111,6 105,7 stations or treatment plants

Electricity cost as % of revenue collected in 20 % 72,6 63,1 42,6 39,7 39,2 30,8 25,7 23,6 19,5 systems with pumping or treatment plants

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BASE Average Average Average Average Average Average Average № INDICATORS UNIT IV quarter YEARS 2005 2006 2007 2008 2009 2010 2011 2012 1 2 3 4 5 6 7 8 9 10 Amount of chlorine effectively used per g/cap/ 21 equivalent inhabitant per year year

22 Total staff per 1000 individual subscribers u 9,45 8,34 7,15 6,87 6,85 6,9 6,3 5,8 5,7

23 Staff and assignment contractors total costs as % 70,2 68,9 61,9 61,4 62,2 51,1 49,4 50,9 46,1 % of collected revenue

24 Electricity consumption kwh/m3 0,43 0,38 0,31 0,30 0,29 0,25 0,23 0,24 0,22

25 % of water disinfected % 60,9 67,8 80,0 90,3 91,2 82,6 78,8 88,2 91,7

Remark * All information concerning performance indicators is presented by attached CD.

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INDICATOR 1

WEIGHTED AVERAGE NUMBER OF DAILY HOURS OF DRINKING WATER SERVICE æñ³Ù³ï³Ï³ñ³ñÙ³Ý ÙÇçÇÝ ïևáÕáõÃÛáõÝÁ ûñí³ ÁÝóóùáõÙ

24,00

AWSC/ ÐæÎÀ

20,00

16,00 15,28 15,31 15,02 15,25 áÕáõÃÛáõÝÁ 16,00

¨ North-West Region/ 14,03 ÐÛáõëÇë-²ñ¨Ùáõïù 13,01 î³ñ³Í³ßñç³Ý 12,10 12,00

10,98 Center-West Region/ 9,62 λÝïñáÝ-²ñ¨Ùáõïù 8,00 î³ñ³Í³ßñç³Ý Number of hourswatersupplies of of Number 7,39

æñ³Ù³ï³Ï³ñ³ñÙ³Ýï ųٻñÇ 6,04 4,00 South Region/ гñ³í î³ñ³Í³ßñç³Ý

0,00 Average Average Average Average Average Average Average Average March 12 June12 September December 2004 2005 2006 2007 2008 2009 2010 2011 سñï 12 ÐáõÝÇë 12 12 12 ê»åï»Ùµ»ñ ¸»Ïï»Ùµ»ñ Months 12 12 ³ÙÇëÝ»ñ

INDICATOR 2

% OF INDIVIDUAL SUBSCRIBERS BILLED ON THE BASIS OF METRED CONSUMPTION æñ³ã³÷»ñ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ %-Á

90,0%

82,2% 82,2% 82,2% 82,2% 82,3% AWSC/ ÐæÎ 77,2% 80,0% 73,9%

70,0% 64,6% North West Region 62,5% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 57,3% ï³ñ³Í³ßñç³Ý 60,0%

53,6% %

50,0% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 40,0% 39,9% South Region 30,0% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20,0% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 March 12 June 12 September 12 December 12 ÐÇÙÝ³Ï³Ý ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ سñï 12 ÐáõÝÇë 12 ê»åï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ï³ñÇÝ 05 06 07 08 09 10 11 12 12 Months ²ÙÇëÝ»ñ

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INDICATOR 3

% of implemented analyses in compliance with bacteriological safety æñÇ áñ³ÏÇ Ñ³Ù³å³ï³ë˳ÝáõÃÛáõÝÁ ÑÇ·Ç»ÝÇÏ ëï³Ý¹³ñïÝ»ñÇÝ

100,00% 98,50% 98,61% 99,00% 98,58% 98,21% AWSC/ÐæÎ 98,79% 98,89% 98,00% 96,56% 97,00% 96,24% 96,00% 97,32% North West Region/ 95,00% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 93,86% Ù³ëݳ×ÛáõÕ 94,00% 93,81% 93,84%

93,00% % Center West Region/ 92,00% λÝïñáÝ ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 91,00%

90,00%

89,00% South Region/ гñ³í³ÛÇÝ 88,00% Ù³ëݳ×ÛáõÕ

87,00% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã. I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï Months

INDICATOR 4

COMPANY WORKING RATIO ÀÝÏ»ñáõÃÛ³Ý ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛáõÝÁ 240,0%

AWSC/ ÐæÎ 220,0% 194,9% 200,0%

176,4% 180,0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 160,0% ï³ñ³Í³ßñç³Ý 138,8% 140,0% 133,7%

% 133,8% Center West Region 120,0% λÝïñáÝ 106,6% ³ñ¨ÙïÛ³Ý 112,3% ï³ñ³Í³ßñç³Ý 100,0% 102,4% 106,7% 102,5% 101,6% 103,5% 80,0% South Region гñ³í³ÛÇÝ 60,0% ï³ñ³Í³ßñç³Ý

40,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11I Quarter 12 II Quarter III Quarter IV Quarter ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12 I 12 12 12 ï³ñÇÝ »é³ÙëÛ³Ï 12Ã.II 12Ã.III 12Ã.IV Months »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï ²ÙÇëÝ»ñ

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INDICATOR 5

% OF CITIES WITH MINIMAL DAILY HOURS OF SERVICE FROM THE BEGINNING OF 2012 Üí³½³·áõÛÝ çñ³Ù³ï³Ï³ñ³ñÙ³Ý Å³Ù»ñáí ëå³ë³ñÏíáÕ µÝ³Ï³í³Ûñ»ñÇ % 2012Ã-Ç ³ÙÇëÝ»ñÇÝ

105%

AWSC/ ÐæÎ 100%

95% 94,65% 94,65% 94,65% 94,31% 94,04% 90% South Region гñ³í³ÛÇÝ 88,56% ï³ñ³Í³ßñç³Ý 85% 85,55% 83,93% 80% 80,65% North West Region 80,10% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 75% ï³ñ³Í³ßñç³Ý 74,07% 70% Center East Region λÝïñáÝ ³ñ¨ÙïÛ³Ý 65% ï³ñ³Í³ßñç³Ý

60% Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 March 12 June 12 September 12 ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 سñï 12 ÐáõÝÇë 12ê»åï»Ùµ»ñ 12

Months ²ÙÇëÝ»ñ

INDICATOR 6

% OF BLOCK APARTMENT BUILDINGS WITH INDIVIDUAL OR COMMON BLOC METERS ²Ýѳï³Ï³Ý ϳ٠ÁݹѳÝáõñ çñ³ã³փ áõÝ»óáÕ µ³½Ù³µÝ³Ï³ñ³Ý ß»Ýù»ñÇ µ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ

95%

82,8% 83,1% 82,1% 82,3% 82,5% AWSC/ ÐæÎ 85%

75% 79,9% 76,8% 70,6% North West Region 65% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 67,5% ï³ñ³Í³ßñç³Ý % 61,6% 55% 56,3% Center West Region 45% λÝïñáÝ ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

35% 37,6%

South Region 25% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

15% Base year / December 05 December 06 December 07 December 08 December 09 December 10 December 11 March 12 June 12 September December 12 ÐÇÙÝ³Ï³Ý ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ ¸»Ïï»Ùµ»ñ سñï 12 ÐáõÝÇë 12 12 ¸»Ïï»Ùµ»ñ ï³ñÇÝ 05 06 07 08 09 10 11 ê»åï»Ùµ»ñ 12 12 Months

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 110

QUARTERLY REPORT

INDICATOR 8

REVENUE COLLECTED ON DOMESTIC SUBSCRIBERS PER REGISTERED INHABITANT ԲݳÏÇã µ³Å³Ýáñ¹Ý»ñÇó ³Ùë³Ï³Ý ѳí³ù³·ñáõÙÁ Áëï ·ñ³Ýóí³Í µÝ³ÏãÇ 700

AWSC/ ÐæÎ

600 538 553 508 484 500 North West Region 460 446 ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

400 396

Center West Region ¸ñ³Ù/³ÝÓ/³ÙÇë Drams/cap/month λÝïñáÝ ³ñ¨ÙïÛ³Ý 300 ï³ñ³Í³ßñç³Ý 286 242 250 200 South Region гñ³í³ÛÇÝ 181 ï³ñ³Í³ßñç³Ý 166 100 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

INDICATOR 9

COLLECTION RATIO (EXCLUDING BUDGET ORGANISATIONS) гí³ù³·ñÙ³Ý ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ (µ³ó³éáõÃÛ³Ùµ µÛáõç»ï³ÛÇÝ Ï³½Ù³Ï»ñåáõÃÛáõÝÝ»ñÇ)

120% 98% 110% AWSC/ ÐæÎ

100% 95% 90% 94% 94% 90% 93% North West Region 83% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý

80% ï³ñ³Í³ßñç³Ý ÙïÇ % ÙïÇ

³ 76% 70%

Í »Ï Í 72% ³ Center West Region

ÝÓí 60%

³ 63% λÝïñáÝ ³ñ¨ÙïÛ³Ý · ï³ñ³Í³ßñç³Ý

% OF COLLECTION REVENU COLLECTIONOF % 50% 47,9% 40% South Region гñ³í³ÛÇÝ 30% 36,2% ï³ñ³Í³ßñç³Ý

20% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 11 II Quarter 11 III Quarter 11 IV Quarter 11 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 11Ã.I 11Ã.II 11Ã.III 11Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 111

QUARTERLY REPORT

INDICATOR 10

% OF SUBSCRIBERS WITH 4 MONTHS DEBT OR MORE THAN 4 MONTHS ²í»ÉÇ ù³Ý 4 ³Ùëí³ å³ñïù áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ ïáÏáëÁ 100%

AWSC/ ÐæÎ 90% 79,5% 77,8% 80% 79,5% 75,1% 76,7% 78,1% 70% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

60% %

48,9% 50% Center West Region λÝïñáÝ ³ñ¨ÙïÛ³Ý 40% ï³ñ³Í³ßñç³Ý 29,4% 24,5% 30% 23,4% 22,8% 22,4% South Region 20% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

10% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï Month ²ÙÇëÝ»ñ

INDICATOR 11

AVERAGE DOMESTIC METERED CONSUMPTION PER METERED REGISTRED INHABITANT ØÇçÇÝ ëå³éáõÙÁ ßÝãÇ Ñ³ßíáí` çñ³ã³փ áõÝ»óáÕ µÝ³ÏÇã-µ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ 155

AWSC/ ÐæÎ 145

135

122 125 North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 115

109

ÝÓ/ûñ ³ 105

108 Center West Region ÈÇïñ/ Liters/cap/day λÝïñáÝ ³ñ¨ÙïÛ³Ý 95 ï³ñ³Í³ßñç³Ý 100 94 91 85 81 87 87 South Region 75 71 78 гñ³í³ÛÇÝ 75 ï³ñ³Í³ßñç³Ý

65 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï Months ²ÙÇëÝ»ñ

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 112

QUARTERLY REPORT

INDICATOR 12

PRICE OF M3 METERED AND BILLED TO DOMESTIC SUBSCRIBERS ê³Ï³·ÇÝÁ çñ³ã³փ áõÝ»óáÕ µÝ³ÏÇã-µ³Å³Ýáñ¹Ý»ñÇ Ñ³Ù³ñ

200 179,78 180 154,47 Water/æáõñ 160 140,00 140 115,65

120 3 100,41 Sewerage/ Ù/ Ëáñ.Ù.Ù/ 100

³ 90,36 ÎáÛáõÕÇ

Drams/m ¸ñ 80

60

40 Total/ Àݹ³Ù»ÝÁ 24,35 25,31 20 10,05

0 Period Ժամանակահատված

INDICATOR 13

GROWTH OF TOTAL COLLECTED REVENUE FROM BASE YEAR (EXCLUDING BUDGET ORGANISATIONS) ÀݹѳÝáõñ ѳí³ù³·ñÙ³Ý ³×Á (µ³ó³éáõÃÛ³Ùµ µÛáõç»ï³ÛÇÝ Ï³½Ù-ñÇ) µ³½³ÛÇÝ ï³ñí³ Ñ³Ù»Ù³ï

250% AWSC/ ÐæÎ

200% 197,1% 160,7% 166,6% 150% North West Region 146,2% 187,8% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý 100% 119,5% 139,0%

Center West Region %OF COLLECTION REVENU 46,9% λÝïñáÝ ³ñ¨ÙïÛ³Ý

Ð ³í³ù³·ñáõÙóëï³óí³Í »Ï³ÙïÇ % 50% 72,6% ï³ñ³Í³ßñç³Ý 54,8% 16,2% 0% South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

AWSC/ ÐæÎ

ØÇçÇÝÁ 05 ØÇçÇÝÁ

Average 05 Average

ØÇçÇÝÁ 06 ØÇçÇÝÁ

Average 06 Average

ØÇçÇÝÁ 07 ØÇçÇÝÁ

Average 07 Average

Base year year Base

ØÇçÇÝÁ 08 ØÇçÇÝÁ

Average 08 Average

ØÇçÇÝÁ 09 ØÇçÇÝÁ

Average 09 Average

ØÇçÇÝÁ 10 ØÇçÇÝÁ

Average 10 Average

ØÇçÇÝÁ 11 ØÇçÇÝÁ

Average 11 Average

ÐÇÙÝ³Ï³Ý ï³ñÇÝ ÐÇÙݳϳÝ

I Quarter 12 Quarter I

II Quarter 12 Quarter II

12Ã.I »é³ÙëÛ³Ï »é³ÙëÛ³Ï 12Ã.I

III Quarter 12 Quarter III

12Ã.II »é³ÙëÛ³Ï »é³ÙëÛ³Ï 12Ã.II

IV Quarter 12 Quarter IV

12Ã.III »é³ÙëÛ³Ï 12Ã.III 12Ã.IV »é³ÙëÛ³Ï 12Ã.IV

INDICATOR 14

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 113

QUARTERLY REPORT

Ratio of water volume billed on the basis of metering to the total metered and normative billed volume æñ³ã³փ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇÝ ïñíáÕ çñ³ù³Ý³ÏÇ ïáÏáëÁ µ³Å³Ýáñ¹Ý»ñÇÝ ïñí³Í ÁݹѳÝáõñ çñ³ù³Ý³ÏÇ Ýϳïٳٵ

110%

AWSC/ ÐæÎ 100%

90% 91% 91% 90% 86% 87% 80% North West Region 78% ÐÛáõëÇë ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

70% % 65% 60% Center West Region 59% 56% λÝïñáÝ ³ñ¨ÙïÛ³Ý 50% ï³ñ³Í³ßñç³Ý 47% 40% South Region 30% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý 26% 20% 25% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

INDICATOR 15

AVERAGE DAILY PRODUCTION PER EQUIVALENT REGISTRED INHABITANT úñ³Ï³Ý ³ñï³¹ñí³Í ÙÇçÇÝ çñ³ù³Ý³ÏÁ Ù»Ï ßÝãÇ Ñ³ßíáí 1 400

AWSC/ ÐæÎ

1 200

1 000 North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 827 ï³ñ³Í³ßñç³Ý

790 792 ÝÓ/ûñ

³ 800 742 729 734 712

759 754 Center West Region

ÉÇïñ/ liters /cap/dayliters 668 693 λÝïñáÝ ³ñ¨ÙïÛ³Ý 600 ï³ñ³Í³ßñç³Ý 591

400 South Region гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

200 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12 ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï 12Ã.IV »é³ÙëÛ³Ï Months ²ÙÇë

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 114

QUARTERLY REPORT

INDICATOR 17

RATIO OF METERED FINAL CONSUMPTION M3 TO WATER PRODUCED æñ³ã³փ áõÝ»óáÕ µ³Å³Ýáñ¹Ý»ñÇ ÏáÕÙÇó ëå³éí³Í çñÇ Í³í³ÉÇ ïáÏáëÁ ` ³ñï³¹ñí³Í çñÇ ÁݹѳÝáõñ ͳí³ÉÇ Ñ³Ù»Ù³ï 29%

AWSC/ÐæÎ

24%

19,7% North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 19% Ù³ëݳ×ÛáõÕ

18,4% % 14,0% 16,2% 16,2% 14% Center West Region/ λÝïñáÝ ³ñ¨ÙïÛ³Ý 11,6% Ù³ëݳ×ÛáõÕ

9% 9,4% South Region/ 8,5% гñ³í³ÛÇÝ 7,8% 8,1% 6,8% Ù³ëݳ×ÛáõÕ 6,4% 4% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

INDICATOR 18

WORKING RATIO FOR THE BRANCHES WITH GRAVITY SYSTEMS ÆÝùݳÑáë ѳٳϳñ· áõÝ»óáÕ Ù³ëݳ×ÛáõÕ»ñÇ ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ

160,0%

AWSC/ ÐæÎ 140,0%

121,0% 120,0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 100,0% ï³ñ³Í³ßñç³Ý 97,5% 89,7% 94,5%

% 80,0% 85,2% Center West Region 65,9% λÝïñáÝ ³ñ¨ÙïÛ³Ý 59,8% 58,0% 59,6% ï³ñ³Í³ßñç³Ý 60,0%

55,3% 53,7% 52,1% South Region 40,0% гñ³í³ÛÇÝ ï³ñ³Í³ßñç³Ý

20,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

Months ²ÙÇëÝ»ñ

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 115

QUARTERLY REPORT

INDICATOR 19

COMPANY WORKING RATIO FOR BRANCHES WITH PUMPING STATIONS OR WATER TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñáí ϳ٠ٳùñÙ³Ý Ï³Û³ÝÝ»ñáí ³ß˳ïáÕ Ù³ëݳ×ÛáõÕ»ñÇ ³ß˳ï³ÝùÇ ³ñ¹Ûáõݳí»ïáõÃÛ³Ý ïáÏáëÁ

250,0% 223,3% 230,0% AWSC/ ÐæÎ

210,0% 196,8% 190,0% North West Region ÐÛáõëÇë ³ñ¨ÙïÛ³Ý 170,0% ï³ñ³Í³ßñç³Ý

155,2% % 150,0% 148,9% 147,2% 130,0% Center West Region 114,3% λÝïñáÝ ³ñ¨ÙïÛ³Ý 115,5% 111,6% 105,7% ï³ñ³Í³ßñç³Ý 110,0% 105,0% 105,6% 105,3% 90,0% South Region гñ³í³ÛÇÝ 70,0% ï³ñ³Í³ßñç³Ý

50,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

INDICATOR 20

ELECTRICITY COST AS % OF REVENUE COLLECTED IN SYSTEMS WITH PUMPING OR TREATMENT PLANTS äáÙå³Ï³Û³ÝÝ»ñÇ ¨ Ù³ùñÙ³Ý Ï³Û³ÝÝ»ñÇ Í³Ëë³Í ¿É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ³ñÅ»ùÇ ïáÏáëÁ ÀÝÏ»ñáõÃÛ³Ý

ÁݹѳÝáõñ ѳí³ù³·ñÙ³Ý Ýϳïٳٵ

ñ ³

Ù 120% ³

Ý Ñ Ý AWSC/ÐæÎ

³

ñÙ ³

× 100%

Ëë»ñÇ í Ëë»ñÇ ³ 80% North West ÛÇ Í ÛÇ Region/ÐÛáõëÇë

³ 72,6% ³ñ¨ÙïÛ³Ý

63,1% Ù³ëݳ×ÛáõÕ ¿Ý»ñ·Ç

³ 60%

Center West 42,6% Region/λÝïñáÝ Í ¿É»ÏïñÍ 39,7% 39,2%

³ ³ñ¨Ùáõïù 40% 30,8% Ù³ëݳ×ÛáõÕ

·áñÍí 25,7% 27,5% ³ 23,6% 22,8% 20,4% 19,5% 20% South

Region/гñ³í³ÛÇÝ Ý % û·ï % Ý

% OF COLLECTION USED FOR ELECTRICITY EXPENSIES ELECTRICITY FOR USED COLLECTIONOF % Ù³ëݳ×ÛáõÕ

³ ·ñÙ

³ 0% ù

³ Base year / Average 05 Average 07 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter IV Quarter

í ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12 12 ³

Ð ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï 12Ã.III 12Ã.IV Month »é³ÙëÛ³Ï »é³ÙëÛ³Ï ²ÙÇë

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 116

QUARTERLY REPORT

INDICATOR 22

TOTAL STAFF FOR 1000 INDIVIDUAL SUBSCRIBERS 1 000 µ³Å³Ýáñ¹ÇÝ µ³ÅÇÝ ÁÝÏÝáÕ ³ß˳ïáÕÝ»ñÇ թիվÁ

14,00

AWSC/ÐæÎ

12,00

9,45 10,00 North West Region/ÐÛáõëÇë 8,34 ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

8,00 7,15 6,87 6,85 6,87 6,30 Center West Region/λÝïñáÝ 6,00 ³ñ¨Ùáõïù Ù³ëݳ×ÛáõÕ 5,93 5,96

5,79 5,91 5,72 Staff per 1000 Staff1000 per Individual Subscribers 4,00 South Region/гñ³í³ÛÇÝ

Ù³ëݳ×ÛáõÕ ²ß˳ï³Ï³½Ù ³Ù»Ý 1000 ³ÝÑ³ï µ³Å³Ýáñ¹Ç ѳٳñ

2,00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter III Quarter IV Quarter ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12 12 12 ï³ñÇÝ »é³ÙëÛ³Ï 12Ã.II 12Ã.III 12Ã.IV »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

INDICATOR 23

STAFF AND ASSIGNMENT CONTRACTOR TOTAL COST AS % OF COLLECTED REVENUE ²ÝÓݳϳ½ÙÇ å³Ñå³ÝÙ³Ý ÁݹѳÝáõñ ͳËëÇ ïáÏáëÁ ѳí³ù³·ñÙ³Ý Ýϳïٳٵ

80,0%

AWSC/ÐæÎ 70,2% 70,0% 68,9%

61,9% 61,4% 62,2%

60,0% North West

ÙïÇ % ÙïÇ Region/ÐÛáõëÇë

³ 54,6% ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

Í »Ï Í 51,1% 50,9% ³ 50,0% ·ñí 47,3%

³ 46,1%

ù 49,4% Center West

³ í

% of collection of revenue% Region/λÝïñáÝ

³ 45,4%

Ð ³ñ¨ÙïÛ³Ý 40,0% Ù³ëݳ×ÛáõÕ

30,0% South Region/гñ³í Ù³ëݳ×ÛáõÕ

20,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter IV Quarter ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12 12 ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï 12Ã.III 12Ã.IV »é³ÙëÛ³Ï »é³ÙëÛ³Ï

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 117

QUARTERLY REPORT

INDICATOR 24

ELECTRICITY CONSUMPTION IN Kwh/m3 ¾É»Ïïñ³¿Ý»ñ·Ç³ÛÇ ï»ë³Ï³ñ³ñ ëå³éáõÙÁ ÏíïÅ/Ù3 0,70

AWSC/ÐæÎ 0,60

0,50

3 0,43 North West Region/ ÐÛáõëÇë ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ

0,40 0,38 /ÏíïÅ/Ë.Ù

3 3 0,31 0,30 0,30 0,29 0,30 KWH/m Center West Region/ 0,25 0,24 0,23 0,22 0,22 0,22 λÝïñáÝ ³ñ¨ÙïÛ³Ý Ù³ëݳ×ÛáõÕ 0,20

0,10 South Region/ гñ³í³ÛÇÝ Ù³ëݳ×ÛáõÕ

0,00 Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

INDICATOR 25

PERCENTAGE OF WATER DISINFECTED ²Ëï³Ñ³ÝíáÕ çñÇ % 110,0% AWSC/ ÐæÎ

100,0% 93,71% 91,21% 92,08% 90,08% 90,0% 88,23% 91,71% North West 90,30% Region 82,61% ÐÛáõëÇë 80,0% ³ñ¨ÙïÛ³Ý ï³ñ³Í³ßñç³Ý

80,02% 78,80% % Center West 70,0% Region 67,83% λÝïñáÝ ³ñ¨ÙïÛ³Ý 60,0% ï³ñ³Í³ßñç³Ý 60,87% South Region гñ³í³ÛÇÝ 50,0% ï³ñ³Í³ßñç³Ý

40,0% Base year / Average 05 Average 06 Average 07 Average 08 Average 09 Average 10 Average 11 I Quarter 12 II Quarter 12 III Quarter 12 IV Quarter 12 ÐÇÙÝ³Ï³Ý ØÇçÇÝÁ 05 ØÇçÇÝÁ 06 ØÇçÇÝÁ 07 ØÇçÇÝÁ 08 ØÇçÇÝÁ 09 ØÇçÇÝÁ 10 ØÇçÇÝÁ 11 12Ã.I 12Ã.II 12Ã.III 12Ã.IV ï³ñÇÝ »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï »é³ÙëÛ³Ï

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 118

QUARTERLY REPORT

9. AMENDMENT # 4 TO MC

.

ARMENIAN WATER AND SEWERAGE CJSC | October - December 2012 119

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9.1 Management contractor additional staff

In accordance with article 8 of amendment #4

of management contract a full time expatriate “Total Management Plan Development and Technical Coordination Expert ” is on duty st since January the 1 , 2012.

His profile and key responsibilities are matching with annex five of amendement #4 of management contract.

9.2 Core monitoring indicators

Statistics on core monitoring indicators are included in the quarterly report for quarters 2 and 4 for the amendment period. These core indicators figures are submitted in Table - 28

They’re used to monitor the Company yearly operations in its main activities: commercial, technical & financial & to improve our level of services.

9.3 Performance indicators

Improvement of the Company activity by the contractor will be assessed by the following performance indicators and connected target values.

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Service Duration Indicators

Service duration regarding the 3 group of cities & rural communities Table-30

Customers number Average daily supply Year 2012 target on G R O U P O F C I T I E S december 2012 December 2012 average daily supply 1 2 3 4 1st group of cities (11) Sisian 4 784 24,00 Agarak 1 021 24,00 Jermuk 2 404 24,00 Vardenis 4 282 24,00 Vayq 1 848 24,00 Yeghegnadzor 3 026 24,00 Dilijan 5 960 18,61 Goris 5 929 24,00 Kapan 13 768 22,63 Martuni 3 183 22,52 Charentsavan 8 400 21,51 TOTAL 1st GROUP OF CITIES 54 605 22,6 22,1 2nd group of cities (14) Tsaghkadzor 718 16,88 Masis 5 395 22,81 Meghri 1 947 24,00 Spitak 4 681 14,25 Aparan 2 004 13,94 Artik 6 404 15,22 Gavar 6 873 16,51 Echmiadzin 14 683 18,84 Alaverdi 6 415 12,17 Stepanavan 4 983 18,40 Artashat 7 590 16,11 Sevan 6 770 12,35 Abovyan 16 620 14,39 Talin 1 712 12,00 TOTAL 2nd GROUP OF CITIES 86 795 16,1 12,2

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Customers number Average daily supply Year 2012 target on G R O U P O F C I T I E S december 2012 December 2012 average daily supply 1 2 3 4 3rd group of cities (11) Buyreghavan 3 162 10,28 Tashir 3 472 9,07 Ashtarak 6 863 10,46 Ijevan 5 528 7,80 Vedi 2 902 9,69 Hrazdan 15 627 14,56 Ararat 4 508 5,57 Chambarak 1 123 5,48 Berd 2 570 7,18 Akhtala 925 18,00 Noyemberyan 1 735 8,42 TOTAL 3rd GROUP OF CITIES 48 415 10,6 8,3 RURAL COMMUNITIES 83 154 14,6 13,7 AWSC PERIMETER AVERAGE 272 969 16,0 14,0

Financial Performance Indicator

October November December 4th quarter Target 2012 Collected revenues, mln. AMD 376 374 386 1 136 4 200

Water Losses Indicators

. Schedule for installation of production flow meters has been sent to Water Committee. 18 water meters:

- 14 through AWSC means (10 in Vardenis perimeter) - 4 through 2013 work projects.

. Non revenue water (= (Produced water – billed water) / Produced water) follow up:

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IV quarter October November December Target 2012

41 689 Produced water thousand m3 14 204 13 734 13 750

7 531 Billed water thousand m3 2 652 2 515 2 364

81,9% Losses % 81,3% 81,7% 82,8% 83%

Water Quality indicators

Bacteriological test

T e s t s 4th q u a r t e r

Planned 126 Water supply undertaking Done 117 Planned 1 798

Entry of distribution network Done 1 576 Violations number 10 Planned 2 364

Water distribution system Done 2 199 Violations number 31 Planned 4 288

Test implementation results Implemented tests 3 892 Implementation rate 90,8% Tests done on distributed water 3 775

Tests results compliancy with sanitary norms Violations number 41 Violatons rate * 98,9%

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9.4 Project investment plan

Project advancements are detailed in specific chapter of this quarterly report.

We just want to notice that for “"Procurement of 19500 sets of residential water meters class C, Lot-1: ICB No: MWP-B2.1/2-1” tender launch during first semester of 2012 had to be canceled because selected bidder was not with WB experience guidelines. As we wanted to speed the process of the new process, we decided in accordance with WB, to separate the total quantity of water meters in 2 parts: - WB shopping for 5 000 domestic water meters (R=160) with ligther procedure  first quarter of 2013.

- WB international tender for the remaining 15 000 domestic water meters (R=160) with usual procedure  third quarter of 2013 Anyway, this setback will not allow AWSC to expect reduction of losses where these water meters will be install before second part of 2014.

9.5 Total Management Plan implementation

ASSET SUITABLE MANAGEMENT TARRIF This is the first time that such Total

NON SUITABLE TARRIF Management Plan is required in a LEVEL OF SERVICE management contract. So, in agreement with

FINANCIAL & ECONOMIC MODEL the Water Committee & the World Bank

representatives we decided to be very close

during its implementation to ensure the final

INVESTMENTS PLAN DRAWNING result will satisfy each stakeholder.

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Timetable (draft) for Total Management Plan Table – 31

Year 2012 Year 2013 A c t I v I t I e s January February March April May June July August September October November December January February March April May June TMP inception meeting TMP draft framework TMP Introduction Asset Management Existing AWSC database Current asset management Risk analysis Level of services Current levels Long term objectives Global timetable to complete objectives Investments plan Option analysis Financial schedule for investments plan Financial & economic pattern Financial forecast of AWSC Actual funding conditions Business plan TMP conclusion : reccomendations

Implementation part Reporting part

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CORE MONITORING INDICATORS Tables 32,33,34

COMMERCIAL INDICATORS – December 2012

Indicators Unit December 2012

Operated area coverage & metering

Water connections 1 Residents u 264 514

2 Budgetary organization u 1 715

3 Other retail customers u 8 752

4 Bulk water customers u 52

5 Total u 275 033

Water connections metered 6 Residents u 207 290

Ratio (= 6/1) % 78%

7 Budgetary organization u 1412

Ratio (= 7/2) % 82%

8 Other retail customers u 7 689

Ratio (= 8/3) % 88%

9 Bulk water customers u 30

Ratio (= 9/4) % 58%

10 Total u 216 421

Ratio (= 10/5) % 79%

Sewerage connections 11 Residents u 166 054

12 Budgetary organization u 1 155

13 Other retail customers u 6 516

14 Bulk water customers u 0

15 Total u 173 725

Billing & collection

16 Total invoiced volume m3 31 585 090 17 Total billing amount (with VAT) AMD 4 490 057 620 18 Collected revenue (with VAT AMD 4 193 545 960 Collection efficency ratio (=18/17) % 93% Commercial efficiency (=17/19) AMD/ m3 26,13

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TECHNICAL INDICATORS – December 2012

Indicators Unit December 2012 Water production

3 19 Produced volume m 160 468 200

3 20 Consumed volume m 31 585 576

Production efficiency ratio (=20/19) % 19,7% Unaccounted for water (UfW)

3 UfW volume (=19-20) m 128 882 624

UfW ratio (=(19-20)/19) % 80% Network and service duration Minimum level of service duration

21 1st group of cities h/d 22,6

22 2nd group of cities h/d 16,1

23 3rd group of cities h/d 10,6

24 Average service duration in rural settlements h/d 14,6 Water quality

25 Total number of bacteriological tests u 16 140

26 Total non-compliant results u 260

Compliance ratio (=(25-26)/25) % 98,4%

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ECONOMICAL INDICATORS – December 2012

Indicators Unit December 2012 Costs and staffing

27 Operation & maintenance cost AMD 5 191 099 690 28 Financial cost (charges) AMD 140 595 454 30 Number of employees by group 1 654 Financial performance

31 Operating expenses (without VAT + Depreciation) AMD 7 204 167 512 32 Operating revenue (without VAT) AMD 4 916 556 331 Operating ratio (=31/32) % 147% 33 Operating expenses (with VAT without Depreciation) AMD 5 457 159 261 34 Operating revenue (with VAT) AMD 4 193 933 170 Working ratio (=33/34) % 130% 35 Current assets AMD 4 574 029 000 36 Current liabilities AMD 2 227 032 000 Current ratio (=35/36) % 205% 37 Net income of reporting period AMD 11 213 454 38 Debt service for next reporting period AMD 368 005 000 Debt service coverage ratio (=37/(1,2x38)) % 3% 39 Liabilities AMD 47 065 500 000 40 AWSC equity (capital) AMD 15 880 654 000 Debt-to-equity ratio (=39/40) % 296% 41 Net income AMD -3 590 090 000 42 Net operating assets AMD 62 820 185 000 Return on net operating assets (=41/42) % -6% 42 Net income AMD -3 590 090 000 43 Revenue AMD 4 916 556 331 Profitability (=42/43) % -73%

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