Ask a Librarian April 2018 Statistics April 2018 April 2017 % Change

SMS 368 284 29.57%

Chat 3306 3061 8%

Queries 250 269 -7.06%

Email 1554 1784 -12.89%

Total 5478 5404 1.36% Question Sources

Queries SMS 4.6% 6.7%

Email 28.4%

Chat 60.4% SMS Questions Answered By Library

Statewide Hillsborough County Public Library Cooperative Jacksonville Public Library Pasco County Library System State College of Seminole County Library System Broward County Library University of South Florida University of Florida Miami Dade Public Library Florida Atlantic University Volusia County Public Library St Petersburg College Florida SouthWestern State College Florida A&M University Eastern Florida State College Manatee County Public Library System Sarasota County Libraries and Historical Resources Indian River State College Pasco-Hernando State College St. Petersburg Library System Palm Beach Atlantic University Lee County Library System Hodges University TCC University of Central Florida Florida State University Lake County Library System Daytona State College South Florida State College Citrus County Library System Florida Memorial University Palm Beach County Library System Osceola Library System 0 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 Changes: JPL SMS + 275%

30 30 25

20

15

10

5 8

0 2017 2018 Academic 8.7%

Statewide Chats Answered By 50.8% Local 40.4% Chats Answered By Entry Point

SCF Statewide FSU Libraries Lee County Library System St Petersburg College Broward County Florida Atlantic University University of Florida Nova Southeastern University Hillsborough County Public Library Cooperative University of South Florida Valencia College FAMU Miami Dade College St Johns County Public Library System Polk State College Pasco-Hernando State College University of Central Florida Florida SouthWestern State College Jacksonville Public Library Palm Beach State College Seminole County Florida Gulf Coast University Hodges University Miami Dade Public Library Hillsborough Community College Eastern Florida State College Pasco County Pasco County Libraries Get Help Florida Maitland Public Library Palm Beach County School District Indian River State College Tallahassee Community College Palm Beach County Library System Volusia County Palm Beach Atlantic University Seminole State College South Florida State College Lake County Library System Santa Fe College Sarasota County St Petersburg Library System Florida State College at Jacksonville LeRoy Collins Leon County Public Library Northwest Florida State College Jersey College Marion County Public Library System Monroe County Public Library Barry University Everglades University Florida Gateway State College Osceola Library System College of Central Florida Florida Polytechnic University Lake Sumter State College Santa Rosa County St Johns River State College 0 50 100 150 200 250 300 350 400 450 500 Changes: SCF Chat By Entry Point + 220.8%

500

400 401

300

200

100 125

0 2017 2018 Changes: LCPLS Chats By Entry Point + 1211.11%

300

250

200

150

100

50

2017 2018 Chats Answered By Library

Statewide

Florida State University

Academic

Lee County Library System

State College of Florida

University of Florida

Nova Southeastern University

Pasco-Hernando State College

University of Central Florida

St Johns County Public Library System

Polk State College

St Petersburg College

Florida Atlantic University

Florida A&M University

Hodges University

University of South Florida

Miami Dade College

Seminole County Library System

Santa Fe College

Broward County Library

Tampa - Hillsborough Public Library

South Florida State College

Pasco County Library System

Hillsborough Community College

0 100 200 300 400 500 600 700 800 900 1000 1100 1200 1300 1400 1500 1600 1700 1800 Changes: Chats Answered By LCPLS + 11,700%

300

250

200

150

100

50

2017 2018 Chats Answered and Missed

Missed 19.19%

Answered 80.81% Missed Chats By Library

Statewide Ask a Librarian State College of Florida Academic Nova Southeastern University Florida A&M University Pasco-Hernando State College University of Florida Hodges University Florida State University Lee County Library System Miami Dade College Hillsborough Community College Santa Fe College Seminole County Library System St Johns County Public Library System University of South Florida St Petersburg College Polk State College Broward County Library Florida Atlantic University Jacksonville Public Library Monroe County Public Library University of Central Florida Florida Gulf Coast University Library Miami Dade Public Library Palm Beach County Library System Palm Beach State College Pasco County Library System Sarasota County Library System Tampa - Hillsborough Public Library 0 20 40 60 80 100 120 140 160 180 200 220 240 260 280 300 320 340 360 Missed Chats By Widget

SCF slide-out FAMU-slide Nova Southeastern University Widget 1 Florida Atlantic University local page Lee County Library System -AAL-Slide-Out-Chat University of Florida Widget Seminole County local page Jacksonville Public Library local page Get Help Florida Valencia College local page 2 Miami Dade Public Library local page Florida SouthWestern State College local page Pasco-Hernando State College local page Miami Dade College Local Page Santa Fe College -- Unicorn pages Polk State College aal-web-popout (The Florida State University) Palm Beach Atlantic University Broward College local page Florida SouthWestern State College AaL widget Palm Beach State College AaL widget SCF Local Page aal-web-popout (copy) (The Florida State University) Indian River State College local page Maitland Public Library local page Polk State College AaL widget Barry University Local Page Chat Popout (Florida Gulf Coast University) Florida Atlantic University AaL widget 171 Hodges AaL widget (copy) LMS (The Florida State University) St Petersburg College Gale Widget

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 160

Email By Library

State Library of Florida Statewide Hillsborough County Public Library Cooperative Manatee County Public Library System Jacksonville Public Library St Johns County Public Library System Pasco County Library System USF eResources Sarasota County Libraries and Historical Resources Shimberg Health Sciences Library University of Central Florida St Petersburg College University of South Florida Valencia College Florida Atlantic University Nova Southeastern University Broward County Library State College of Florida Florida State University Hillsborough Community College USF Tampa Special Collections Hodges University Seminole County Library System Florida A&M University Lee County Library System Polk State College Lake County Library System Miami Dade College St. Petersburg Library System Hernando County Public Library Miami Dade Public Library Florida SouthWestern State College Pasco-Hernando State College University of Florida Palm Beach State College Indian River State College Palm Beach Atlantic University Daytona State College South Florida State College Monroe Co. Public Library--Florida Keys Barry University Volusia County Public Library Florida Gateway College New College of Florida Palm Beach County Library System Southeastern University TCC Citrus County Library System Florida Memorial University Marion County Public Library System Saint Leo University Santa Fe College St Johns River State College 0 25 50 75 100 125 150 175 200 225 250 275 300 325 350 375 400 425 450 475 500 525 550 575 600 Changes: Get Answers/State Library Email -22.47%

2017 694

2018 538

0 100 200 300 400 500 600 700