National Cycle Rail Awards 2014 Foreword Awards Background

Cycle-rail is an industry success story. of additional passengers to see the race, In 2014, the Cycle-Rail Awards celebrate their tenth birthday in in cycle provision and security, ground-breaking partnerships, There are now more than 60,000 cycle while seamlessly maintaining cycle carriage this format, showcasing initiatives, partnerships and programmes world-class events and best practice examples transforming cycle- parking spaces at rail stations across across the entire TOC network. up and down the country, which are boosting the facilities and rail provision. The 2014 awards have been judged by an esteemed Britain, up from less than 25,000 five years opportunities for people to combine cycling with their rail travel. panel of experts from the cycle-rail industry in ten keenly fought ago. The rail industry is committed to Since 2008, £14.5m of government The Awards strive to recognise the organisations and initiatives categories to celebrate the community, partnership, innovation improving the journeys of customers and investment has been the driver for the which promote an increase in cycle access to stations, those and influence of sustainable travel around the UK. this includes providing real choice as to rail industry to deliver around £25m of individuals paving the way to more sustainable travel, innovation how passengers arrive at stations. This type cycling facilities. In July, Baroness Kramer of joined-up thinking explains why cycling announced another £15m investment in continues to grow, accounting for as much cycle-rail, which will realise additional In thanks and recognition: for Transport, , Transport Martin Key as 8% of access to some rail stations, such ground-breaking schemes whilst funding for London, Bike Hub and the Bicycle Campaigns Manager, British Cycling as St Albans. new infrastructure, creating jobs and We would like to thank the All Party Political Association of Great Britain for their supporting the economy. Cycling Group for their continued support continued support and assistance in the Sharon Goodsell The ATOC National Cycle-Rail Awards and partnership for the event. delivery and judging of these awards. Head of Integrated Sustainable Travel Policy, applauds individuals and organisations This year, our judges have had the difficult within the industry and their partners task of selecting winners from some truly Thanks to our individual sponsors and Judging for the 2014 Awards was as: catalysts for, and contributors to the outstanding entries. I would like to thank supporters: carried out by: Conrad Haigh country’s cycling revolution. them, together with our partners and Head of Integrated Transport, Association of those delivering such innovative cycle- Abellio Tom Bogdanowicz Train Operating Companies Since last year’s ceremony, six new full- rail schemes, as without these people the All Party Parliamentary Cycling Group Senior Policy and Development Manager, service cycle hubs have opened, close to Awards would not be possible. ATOC London Cycling Campaign Sandra Iles 8,000 cycle spaces have been created and Bicycle Association of Great Britain Policy Adviser Land Transport Security, 720 new hire cycles have been installed I would also like to thank this year’s winners, Cyclepods Martyn Brunt Department for Transport at stations, with more to come. The rail who will help the industry to spread best National Cycling Network Development industry has more than doubled the 2009 practice and encourage more people to First Great Western Manager, Sustrans Carol McKinley total for cycle parking spaces and we are set cycle to and from our railway stations, more Madison Operations Director/Deputy Chief Executive, to treble this, to 75,000 by 2016. None of of the time. Network Rail Phillip Darnton OBE CTC this would have been possible without the Transport for London Executive Director, The Bicycle Association dedication, determination and joint working Michael Roberts of Great Britain and Chair of the Cycle-Rail Mark Peyton among rail operators, Network Rail and our Director General, Rail Delivery Group and In addition, we would like to thank Working Group Project Manager, TfL Rail, Transport for partners. Chief Executive, ATOC. our partners: London Andrew Forster No other event could put cycle-rail facilities All of the members of the Cycle-Rail Editor, Local Transport Today Carlton Reid and staff dedication to the test quite Working Group ,for their continued Executive Editor of Bike Hub and Bike Biz like the Tour de France. As the country endeavour to promote cycle-rail integration Rebecca Fuller and Travel Writer was overcome by cycling fever in the and for their support of these awards. The Policy and Research Manager, PTEG summer of 2014, the rail industry worked All Party Parliamentary Cycling Group, Gabriella Williamson together to ensure that the event ran British Cycling, CTC, London Cycling Strategy Planner, Cycling and Transport for smoothly, carrying hundreds of thousands Campaign, Sustrans, the Department London Category 1 Best Customer Service Sponsored by First Great Western

Winner: – Tour de France

“Clear winner “Northern helped manage millions for planning of people and dealt with it beautifully.’ and execution.”

Northern Rail’s involvement with the Engaged staff, satisfied customers Highly Commended: Customer Service Tour de France (TdF) is a clear example of Northern’s staff had a dedicated campaign for cyclists at East Midlands Trains customer service excellence in action. Le intranet page providing briefings and tour “East Midlands Trains are an up-and-coming Grand Depart was Northern Rail’s biggest maker packs for volunteers, to ensure shining light for cycle-rail” ever event in terms of scale, planning and everyone involved was informed and on delivery, with 2.5 million cyclists, tourists message. Staff inspired by the athletes, East Midlands Trains has a measured and spectators heading to Yorkshire to were encouraged to take The Northern programme of customer-focused witness the start of this world-famous Cycle Challenge, designed to harness the developments for cyclists. These extend event. buzz and try out cycling to work and for throughout the full reach of the network leisure. Northern worked closely with event and include station redevelopment, train For Northern, the TdF was a unique organisers TdF Hub, stakeholders and signage inside and out and staff training. opportunity to deliver an exemplary partners including Network Rail, BTP and A key part of this programme has been customer experience, engage staff and other TOCs to deliver the event. Northern engaging and consulting with cyclists front-line teams in a common goal, create maintained clear communication with and cycle user groups. Over the last three awareness of its cycle-rail facilities and and managed the expectations of visiting years, cycle storage at East Midlands build the profile and appeal of cycle-rail cyclists. The event was hugely successful Trains has more than doubled, with two in Yorkshire. Preparations and planning for Northern and for cycling, with Leeds landmark cycle hubs installed at Sheffield took a year. The theme “Taking you to CyclePoint enjoying one of its busiest days and Leicester and two more in development the tour” underpinned all the activity since it opened. Staff were fully engaged, at Derby and Nottingham. Customers in and communications, which included an with 150 volunteering throughout the Leicester and Sheffield are benefiting interactive webpage highlighting cycling weekend. In addition, Northern Rail Cycle from local SMEs providing cycle shops facilities and access at each station near the Forum had a string of successful workshops and hire services. The Tour de France gave route. The ‘Le Yorkshire’ rail ticket granted focusing on the Tour. Northern delivered a East Midlands Trains the opportunity to unlimited travel around the county, for less slick, unforgettable customer experience for welcome thousands of cyclists to Yorkshire than £10 per day. spectators and athletes alike. and showcase its cycle-rail provision. Other customer-facing measures have included: a dedicated cycle area on East Midlands Trains website, staff training, cycle surveys, and the appointment of a cycle champion to represent cyclists’ needs in all projects.

Shortlisted: South West Trains Category 2 Partnership Working and Local Government Schemes Sponsored by All Party Parliamentary Cycling Group

Winner: Sustrans and Bedford Borough Council – Access to Stations

“Large scale “Good mechanisms for sharing experiences partnership and good practice across the partnership.” works at its best.”

‘Access to Stations’ is a partnership Shared objectives Highly Commended: East Midlands Trains between Sustrans and Bedford Borough Warwick, Beaconsfield, Amersham and – Leicester Council involving four train operating Exmouth and Exeter Central have increased “Leicester was an outstanding partnership companies, twenty railway stations, cycle parking, improved platform access, with the local community.” Network Rail and nine local authorities. personalised travel planning, workplace Leicester Station cycle hub is an excellent Its objective is to increase customers’ use and community engagement, real example of partnership working between of trains for daily journeys by addressing time passenger information and better East Midlands Trains, Leicester City Council the most common barriers to physically integration between bus and rail, with and local cycling groups. From the first accessing stations by bike and on foot. more to follow. Access to Stations is also design forums through to project delivery, improving walking and cycling routes, customers have helped to transform Access to Stations is boosting rail usage installing safe crossings and improving Leicester’s disused basement area into a while tackling local transport issues, forecourts. Access to Stations is supported modern and secure cycle hub, granting 24 addressing shared objectives of the rail by , First Great Western, hour access to 222 mixed style cycle spaces industry and the public sector at the East Midlands Trains and First Capital and a repair and cycle hire facility as well as same time. Improving cycle access to rail Connect and backed by Network Rail to an additional 58 spaces around the station. boosts passenger catchment four-fold deliver work on major changes at the With extensive CCTV, energy efficient and makes rail growth possible without stations. The project is worth £11m, funded lighting, changing rooms with wash the land and management requirements by the DfT’s Local Sustainable Transport facilities and a dedicated Customer of car travel. Cycle parking is ten times’ Fund (£4.9m) and local authority match Information Screen available for a one-off more space efficient and over 20 times’ funding. £10 registration fee, the cycle hub has seen more cost efficient than car parking per impressive take-up by customers. In fact, space, promising to increase the volume the development has proved so popular and of rail passengers without strain on the streamlined in delivery that the method will environment. be replicated in all future cycle hub project work. The project was delivered with £600k funding from the Department for Transport through the Cycle-Rail Working Group.

Shortlisted: First TransPennine Express - Grimsby Cycle Hub Category 3 Innovation Sponsored by Abellio

Winner: National Rail Enquiries – Cycling in the National Rail Enquiries mobile app

“Addressing a real need, easy to use, an extension of an already well-established app.”

With the number of annual cycle-rail Smart travel Shortlisted: Sustrans Swindon - Outreach journeys breaking 39 million, the popular ‘Cycling in the Mobile App’ gathered Personalised Travel Planning National Rail Enquiries iOS / Android App information on each train network’s cycle Centro – Selly Oak Cycle Hub has been enhanced with cycle-rail content policy, together with any restrictions and to cater for this growing audience. added this layer of cycle-rail intelligence to the existing app to inform journeys mapped The ‘Cycling in the Mobile App’ project out via the app’s ‘Planner’ or ‘Live Trains’ adds information about cycling amenities tools. National Rail Enquiries collaborated on trains and at stations to give passengers with Thales to create a ‘cycling web service,’ the full picture of their whole journey which pools this cycle-specific information when using the tool. With this new layer from train operating companies in a format of dedicated content, cyclists can check the app can use. Since the new cycle- the available facilities conveniently on rail content went live in October 2013, their smartphones before they start their customers have been able to conveniently journeys. Previously, they had to consult access cycle-rail information in a couple of the ATOC ‘Cycling by Train’ leaflet or check clicks on their phone and check if they need each train company’s operating policy a reservation. before travelling. This was time consuming and could be confusing where a TOC’s Branching out guidelines were complex and customers The project has achieved its objectives in often had to speak to staff via contact providing customers with clear information centres or at ticket offices to clarify whether about whether they can travel by train with they could travel with a cycle. a bicycle and the facilities they can expect before, during and after their journey. It was financed by ATOC, the Enabling Innovation Team, the Department for Transport and the Bicycle Association of Great Britain’s Bike Hub levy fund. Category 4 Cycle Champion Sponsored by ATOC

Winner: Stewart McKenna -

“The clear winner; “Recycling at its best.” an example of absolutely brilliant community working.”

Cycle Champion Stewart McKenna from the Cause for celebration Gathering pace British Transport Police Waterloo Hub has Stewart had the idea to donate these This local charity works with young people been instrumental in coordinating efforts unclaimed cycles to worthy causes but BTP during the summer holidays, giving between National Rail, British Transport policy forbids the giving away of property. them life skills, promoting teamwork and Police, South West Trains and two local Unfazed, he persisted, establishing that providing a focus. When word started to charities to donate 160 abandoned cycles Network Rail could donate the bikes under spread about Stewart’s mission, other to a fitting local cause. His involvement the terms of its liability agreement. By managers from South West Trains got in began in cycle crime prevention, proving his case was ethical and worthwhile touch and soon he had accumulated more successfully putting together a business and with all parties on side, Waterloo than sixty more bicycles to give away. case for the purchase of Selectamark bike checked its unclaimed cycle stock against Through a contact at the Co-op, a 7.5 ton marking kits. reports of missing property in the area lorry was enlisted to take the bicycles to (returning 10 to their owners) and selected new homes with underprivileged youths or Waterloo soon became the pilot scheme for local Clapham Park Project to receive the families with disabled children (the project free bike marking, which led to £10,000 of remaining 25 bicycles. can adapt them). Since then, a further 100 funding from the British Transport Police to bicycles have been donated, allocated and roll out the initiative to other theft hotspots marked with their new owner’s details by across the country, resulting in a marked Selectamark. The scheme has now been decrease in cycle thefts. Stewart secured rolled out across the country and Stewart valuable time on Waterloo’s ISO screens is preparing for a career change as a police to advertise these monthly cycle marking constable. But he leaves behind a lasting sessions and soon saw an opportunity legacy at Waterloo. His nomination sums it regarding the reuse of unmarked cycles up: “Stewart always goes above and beyond mounting up in storage. of what is expected of him.”

Shortlisted: Andy Saunders – First Great Western and Andy Bristow - Category 5 Door to Door Journeys including Station Travel Plans Sponsored by East Midlands Trains

Winner: Sustrans Swindon – Station Travel Plan

“Good increase of greater use “Sustrans Swindon of sustainable transport.” have done some great work.”

Swindon’s Station Travel Plan wins the to generate a wholly inclusive plan with Going to plan ‘Door to Door Journeys’ cycle-rail award input from ten organisations. The focus is The project is well ahead of plan with for significantly boosting the number of to integrate sustainable transport modes new cycle parking in place, ongoing people accessing the station by sustainable to and from the station and disregards personalised travel planning conversations modes. The Station Travel Plan has inspired more traditional solutions like building new and more than half of the twelve action an innovative community engagement roads and/or car parking facilities in favour points either reached or well underway. programme and responds to the need for of increased cycling, improved public The Station Travel Plan has been delivered a clear strategy to shape Swindon Rail transport, better off-street drop-off facilities on time and to budget thus far. To date, Station’s sustainable travel provision. and quality pedestrian routes between the Sustrans has undertaken more than 1,200 station and key destinations. user surveys, surpassing projected targets The Station Travel Plan addresses peak- for public and stakeholder input. Key project time traffic congestion, supports economic Initiatives include personalised travel highlights include the engagement of growth, improves poor infrastructure and planning for commuters, cycle breakfasts over 48,000 individuals via 18 workplaces, addresses the need for enhanced facilities and other promotional events. The Station the production and distribution of 13,000 for cyclists. It offers a five year vision for Travel Plan’s primary objectives are to local travel maps and over 750 bespoke station improvements and a focus on increase awareness of sustainable transport personalised journey plans. In addition, enabling seamless door-to-door travel by options and their benefits to give local Swindon boasts a new secure cycle sustainable modes, covering everything residents and employees personalised compound, 45 new cycle spaces and the from secure cycle parking facilities to information about their sustainable travel legacy of a successful Swindon Bike to Work personalised travel planning events. options. It looks to reduce single occupancy Day inspiring 11,000 participants. car travel and improve cycle parking and A shared vision security at Swindon station too. Shortlisted: Merseyrail – Bike and Go Swindon’s Station Travel Plan is being South West Trains delivered by Sustrans, First Great Western and Swindon Borough Council. The programme engages with various stakeholders including the local cycling community, health organisations, disability groups and transport service providers Category 6 London Cycle Parking Sponsored by Transport for London

Winner: South West Trains – Surbiton

“Great signage and cycle parking on an impressive scale.”

The 2014 London Cycle Parking award Swiping gesture Highly Commended: Cyclehoop/Network goes to the cycle facilities at Surbiton To achieve the latter objective, the Rail – Paddington Station, one of West decision was made to overturn the existing “Commended for its aesthetics and Trains’ busiest stations and an important restriction on swipe card entry to the pioneering efforts.” interchange for local buses. Surbiton’s secure cycle storage amenities. This gave cycle-rail amenities were becoming SSWT’s season ticket passengers unlimited The innovative Cyclehoop facility at increasingly overstretched and in demand. access to the new facilities and was a Paddington Station is a 380 space secure direct response to passenger feedback compound complete with a public bike During the course of 2013, additional cycle and a positive move to maximise usage pump and repair stand. This upgrade was stands and a new secure cycle compound of the compound. The new cycle parking installed to supplement Paddington’s over- were installed to address the increase in provisions are supported by extra signage subscribed, 380 space cycle hub which was customer demand and Surbiton’s existing around the station and from the main fitted just last year, evidence of the growing facilities were improved and updated. This highways to boost public awareness of the popularity of cycle-rail at this location. The regeneration programme, delivered in increased options for cycle-rail at Surbiton custom Cyclehoop cycle hub, financed by partnership with the London Borough of and drive take-up of the services. The Network Rail, features an attractive guardrail Kingston, the Department for Transport, project has been financed and delivered and barriers, in a design that complements the Association of Train Operating via partnership working to address the the station’s traditional interior, whilst Companies and Transport for London led significant and consistent growth in the remaining robust and modern. The repair to the installation of a third secure cycle usage of cycle facilities at Surbiton station. stand and public bicycle pump were compound, servicing 192 bicycles together With the new compound and various introduced to address the growing number with various other measures to encourage improvements made to existing provisions, of cycles abandoned in a poor state of more station customers to access rail by Surbiton now offers just under 500 cycle repair by the public. Situated between cycle. Alongside these improvements came spaces to its customers. platforms 8 and 9, Paddington’s custom the need to improve cycle security on site cycle parking solution works well within and to enable more passengers to use the the limited space available and remains secure compound facility. completely sympathetic to the station’s grade 1 listed status.

Shortlisted: Southern – Selhurst Category 7 Cycle Security Sponsored by Bicycle Association

Winner: Centro – Love Your Bike

“Centro did so much with such limited funding.”

Centro’s ‘Love Your Bike’ wins the Cycle The personal touch Highly Commended: British Transport Security award for its work combating Other elements of Centro’s multi-partner Police – Operation Fiesta cycle-related crime at West Midlands rail approach to cycle security include: “Some really good partnership working.” stations. The initiative gives customers optimising CCTV coverage together the confidence to ‘cycle and ride’ via a with station poster campaigns, cut-out Operation Fiesta is a pioneering initiative dedicated five-point ‘Cycle Crime Action policemen and vinyls highlighting the from the British Transport Police Cycle Plan’, tackling enforcement, education, best ways to secure cycles on hoops and Team, tackling prolific cycle thieves in environment, engagement and evaluation. cycle shelters. Through Love Your Bike, London targeting commuter cycle racks at Centro staff and police officers have visited Richmond, Twickenham and Paddington Stronger together every station to reinforce the simple steps stations. Formed in May 2013, a dedicated Centro teamed up with British Transport cyclists can take to keep their property five-strong investigation team studied the Police, BikeRight! and various train secure. Centro is also pursuing a number offending patterns of suspects to secure operators to deliver a series of free two- of undercover operations, including a vital evidence and bring offenders to justice. hour ‘Love your Bike’ drop-in sessions decoy bike tracker and covert programmes One notable investigation uncovered throughout the West Midlands, with at crime hotspot stations to support the a conspiracy involving the sale of over additional sessions at those stations prone arrests of cycle thieves. 900 stolen cycles on the Internet, raking to cycle crime. Customers were offered free in a profit for the criminals of more than security marking with BikeRegister, advice Futureproof £100,000. Thanks to a tireless investigation on locking bicycles safely, a subsidised Centro is a founding member of the Safer between the Metropolitan Police, various price on gold standard D-Locks, free Dr Bike Travel Partnership, tackling crime on train operating companies, online trader cycle safety checks, advice on cycle journey the public transport network which has Gumtree, the Bike Register online database planning and free adult cycle training and contributed to a 66% drop over the last five and Richmond Borough Council, the three maintenance sessions. The sessions have years – including a 6% decrease in cycle main perpetrators in this particular crime been extremely well attended with more crime. ring have been taken to court. In fact, the than 70 held so far at different stations, quality and volume of evidence uncovered 400 D-Locks purchased and over 7,000 by the team led to all of the primary Selectamark bike register kits used. defendants pleading guilty prior to the trial.

Shortlisted: British Transport Police – Operation Velodrome Category 8 Station of the Year Sponsored by Cyclepods

Winner: East Midlands Trains – Sheffield

“A really well joined-up project. Excellent recycling scheme too.”

Sheffield Station’s significant Early doors Strength in numbers transformation over the past few years Despite only opening at the start of July this Sheffield has forged a number of important makes it a worthy winner of Station of the year, the Cycle Hub is operating at around and influential partnerships including Year. 2014 saw installation of the Sheffield 75% usage. Developing the Hub created a Sheffield City Council, the Chambers of Cycle Hub with a spectrum of associated wonderful opportunity for East Midlands Commerce, universities and local cycle improvement works. The Cycle Hub is Trains to address road access issues for groups. The Tour de France weekend was a secure, fully integrated and provides 400 cyclists, pedestrians and motorists at the great example of how East Midlands Trains spaces on top of the 100 already in place. station. The solution was to segregate the staff at Sheffield Station are supporting Access is by a digital door entry system and road traffic and divert it to a dedicated drop cycling. They delivered a consistent and security is reinforced by extensive CCTV off and pick up area. East Midlands Trains exceptionally high standard of customer coverage. is also working in partnership with a local service during this world-class event. bike recycling charity at Sheffield that trains Besides these extensive physical changes The Hub also offers changing facilities, a young people who are out of work and out to the station, Sheffield’s prime asset is the Customer Information Screen and cycling of education. support and dedication of its staff. They information. There is a cycle shop in are proud of the facilities and work hard to operation 7am – 7pm Monday to Friday assist customers who cycle. A number of offering sales and repairs and a very staff have started cycling and now also use successful cycle hire scheme too. Cycle the cycle hub. security is a real priority and staff work closely with the British Transport Police to Shortlisted: East Midlands Trains – Leicester safeguard cyclists’ property. Each year, they and First Great Western – Twyford invite the cycle marking team to the station for property identification marking and to provide advice about cycle security. Category 9 Operator of the Year Sponsored by Network Rail

Winner: Northern Rail – Tour de France

“The Tour de France was a big delivery challenge and Northern Rail handled it tremendously well.”

Northern Rail wins the coveted ‘Operator Measure by measure Strength in numbers of the Year’ for its role in delivering the Northern Rail launched an interactive Northern Rail’s key objective was to deliver a Tour de France Grand Depart. The operator page on its websites and promoted a “Le successful event and enjoyable experience faced the biggest event its rail network Yorkshire” rail ticket, which gave visitors for customers, while maintaining its cycling had ever seen in terms of scale, planning unlimited travel around the county for policy of two bikes per train. They also and delivery, with over 2.5 million cyclists, less than £10 per day. The site also shared wanted staff to be fully engaged, to meet tourists and spectators descending on information on cycling facilities and access the needs and wishes of the Northern Rail Yorkshire. to each station around the race route Cycling Forum and to deliver on revenue to encourage spectators to get on their targets. The whole project exceeded With several key roads closed for the event, bicycles. Members of staff were fully briefed £350,000 with costs funded by Northern pressure was on the rail network to provide and had a dedicated intranet site packed Rail including extra train capacity. the bulk of transport solutions. At the same with resources, briefings and tour maker Over the TdF weekend, Northern Rail time, the event also gave Northern Rail the packs for all volunteers. Staff and volunteers delivered successfully against its opportunity to deliver a unique customer were also encouraged to record and share cycling policy through a high-profile experience, engage staff, build awareness their own cycle journeys in the lead-up to communications campaign and Leeds of its cycle-rail facilities and create ‘Le Buzz’ the event, making sure everybody involved CyclePoint had one of its busiest days since for those travelling by rail and cycle. With was engaged and inspired. it opened in 2009. Members of staff were planning commencing in August 2013 and fully engaged and Northern Rail provided the theme ‘Taking you to the Tour’ in place, 150 staff volunteers. The Northern Rail Cycle Northern Rail joined forces with Network Forum praised Northern Rail’s success and Rail, BTP and other TOCs, alongside revenue targets were met. The judging Welcome to Yorkshire and the TdF Hub to panel sums up the success of the Operator devise a masterplan to make the most of of the Year: “A clear winner.” this priceless opportunity. Shortlisted: South West Trains and East Midlands Trains Category 10 Photography Competition Sponsored by Madison

Winner: South West Trains – Phil Dominey for ‘By Royal Appointment‘

“Nice story, good shot beautiful composed and technically sound.”

Phil Dominey’s hypnotising ’By Royal South West Trains didn’t know the level of Appointment’ image was captured during demand, all of those involved including train the Richmond to Windsor cycle ride, on crew and station staff, were pleased with Sunday 7 September. South West Trains the outcome.” The shot, which sums up the put on extra and longer trains for the event, harmonious partnership between South seeing approximately 600 bikes returning West Trains and cyclists on the day, was from Windsor & Eton Riverside to London described by the judges as using beautiful by rail. composition and colours and was also applauded for the background story. Phil explains the story behind the winning composition: “The photo shows how the Highly Commended: Andrew Davies for station was awash with bikes, but the station ‘Summer Evening at Bedminster Station‘ management instigated a well drilled plan “Good shot, great light, fantastic to load trains with each coach identified composition.” for a specific station.” He continues: “The team kept everyone informed, resulting Shortlisted: London Fixed Gear, Single in South West Trains receiving praise via Speed Ladies Forum for ‘LFGSS Ladies Twitter on how well organised the train Visit the Owls’ and Transform Scotland for Summer Evening at Bedminster Station service was. No complaints were received, ‘Interchange Project.’ no trains were delayed and considering that

By Royal Appointment Sponsors Partners and Supporters

The international public transport company First Great Western runs 9,079 services The Association of Train Operating delivers rail and bus services to over 1.1m every week, calling at 276 stations. Its trains Network Rail is the not-for-dividend Companies’ (ATOC) mission is to work The Bicycle Association is the industry body passengers every day. In the UK Abellio cover 70 million miles, carrying 90 million owner and operator of Britain’s railway for passenger rail operators in serving representing manufacturers, distributors The National Cycling Charity has 67,000 operates the rail companies Abellio Greater people every year to London, Bristol and infrastructure, which includes the tracks, customers and supporting a prosperous and wholesalers of bikes, parts and members and has been working to inspire Anglia, Merseyrail and Northern Rail, and the Portsmouth, the West Country, Cotswolds signals, tunnels, bridges, viaducts, level railway. ATOC brings together all train accessories across the UK. It donates over people to cycle and keep cycling for more bus company Abellio London and . In and Southern England. crossings and stations – the largest of which companies to preserve and enhance the £350,000 p.a. to projects encouraging than a century. It campaigns to protect and April 2015, Abellio will become the operator it also manages. benefits for passengers of Britain’s national children’s cycling. promote cycling with the motivation to of the ScotRail franchise. rail network. create a healthier, cleaner world for today and for the future. From its modest beginnings as a suburban bike shop in North West London, Madison is now one of the UK’s biggest distributors Transport for London (TfL) is the integrated Secure by Design-approved bike storage, of bicycle parts and accessories and the body responsible for the Capital’s transport The Cycle-Rail Working Group is a cross stylish, space-saving, flexible and highly fastest growing motocross and freesports system. Its role is to implement the Mayor’s industry working group that encourages Sustrans makes smarter travel choices secure. Cyclepods bike parking products equipment supplier. Transport Strategy and to manage transport The All Party Parliamentary Cycling Group implementation and best practice possible, desirable and inevitable. It is a use 50% less space than conventional services across . (APPCG) promotes cycling, both inside and development of strategic policy in relation leading UK charity enabling people to travel stands while preventing overcrowding and outside the House, with the aim of getting to the delivery of cycle-rail Integration. by foot, bike or public transport for more of damage to bikes. more people to use bikes for all activities from everyday journeys to recreation. the journeys made every day.

East Midlands Trains is a long-distance UK train operator. They serve passengers travelling to and from London, South Yorkshire, the East Midlands, the East of British Cycling is the national governing England and the North. Based in Derby, East body for cycling as recognised by the Midlands Trains was formed on 11 November UCI. Working across all levels of cycling, 2007. The current franchise runs until 2015 including all six disciplines of the sport and and East Midlands Trains is committed to representing the interest of its 100,000 delivering an excellent service throughout. members. www.cycle-rail.co.uk