IBM Washington Systems Center Workload Manager Configuration & Advanced Topics for WebSphere Application Server on z/OS Updated October 29, 2009 Available as Techdoc PRS3317 SHARE Session 1458 March, 2009 John Hutchinson IBM Washington Systems Center hutchjm@us..com

WLM

© 2008 IBM Corporation

IBM Washington Systems Center Abstract

• WebSphere Application Server (WAS) requires some basic Workload Manager (WLM) configuration on z/OS, but many other settings are required for optimal performance. • This session will cover some advanced topics to help you get the most out of your WebSphere servers, as well as many management and operational tools, and recommendations to enhance your application server environment on z/OS. • New features in the latest releases of WAS for z/OS and WLM will also be included.

10/29/2009 © 2008 IBM Corporation 2 IBM Washington Systems Center Agenda ƒ WLM & WAS Interaction & Dependencies ƒ Control Region / Servant Region Structure ƒ Managing Threads, Servants, Servers & Clusters ƒ Server Failover & Continuous System Operation ƒ Work Classification – Transaction Classes & WLM Rules ƒ Tuning Recommendations & Best Practices ƒ WLM Settings: Service Classes, Report Classes & Resource Groups ƒ SMF Settings and RMF Tools ƒ Monitoring the Health of WebSphere & WLM ƒ RMF Workload Activity Reports & Monitor III ƒ SMF Records ƒ Misc. Topics - Appendix ƒ Capping the amount of CPU for WebSphere ƒ Start-up & Work Distribution Options ƒ MVS & WLM Commands & Tools ƒ Resources & References

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IBM Washington Systems Center

Why WAS on z/OS? ( configuration) • Mainframe qualities of robustness - not 'Mainframe like' – Operating System - Isolation, Recovery, Architecture – Optimizations - Local TCP Stack Optimization (cross-memory) • Path-length and latency avoidance • SSL avoidance, Security and WLM context propagated • Type-2 resource managers (IMS, CICS, MQ, DB2) – Workload Management – zWLM, IRD, Sysplex Distributor – GDPS or DR - Recovery based on capacity not box duplication – Capacity planning & Utilization - WLM & RMF reporting – Storage management – DFSMS, Backup, File sharing – Scalability – WLM, MQ shared queues, DB2 data sharing, etc. – Secure, Manageable environment – Thread affinity reduces communication costs • Dispatch stays on same thread if app. components in same server

WLM is key to many of these qualities. • Benefits of “just showing up” on z/OS

10/29/2009 © 2008 IBM Corporation 4 IBM Washington Systems Center Why WLM (for WebSphere Application Server)?

• Queue & Route Work requests to Servant Regions. • Classify Work according to Business Importance & Performance Goals. • Balance Workloads across Servers. • Provide Failover to available Servers. • Enable Horizontal & Vertical Scaling. • Isolate Servers for Planned Maintenance. • Centralize Administration of Servers. • Separate Controller (IBM code) from Servant (User code) for Higher Availability

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IBM Washington Systems Center WAS Configuration Options

ƒBase Application Server MVS TEST Daemon ƒEasy to set up & useful for testing Server ƒResponsive to server & application changes CR SR ƒNot suited for production –no clustering, single-systems config.

MVS SYSA MVS SYSB ƒNetwork Deployment (ND) Daemon Daemon Dep.Mgr

ƒManaged by Deployment Manager & Node CR SR Agents

Multiple Application Servers Node Node ƒ Agent Agent –Group multiple AppServers into Clusters Server1A Server1B ND Required for: Cluster1 ƒ CR SR CR SR –Multi-systems configuration & Clustering

–Horizontal scaling for increased throughput Server2A Server2B –Continuous availability & fail-over Cluster2 CR SR CR SR –Rolling upgrades for continuous operations

10/29/2009 © 2008 IBM Corporation 6 IBM Washington Systems Center WLM Queues Transaction Enclaves to Servants

• Understanding WLM & WAS – The big animal picture:

Servant Region Server Controller WLM JVM CR SR Region Appl Appl

JCL More as WLM sees the need, based on Policies

WLM starts servants Servant Region based on workload seen JVM Parameters provide control over: Minimum number of regions Appl Appl Maximum number of regions

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IBM Washington Systems Center WebSphere Control Region Adjunct for Messaging

• Understanding Message Flows in CRA – The big animal picture:

CRA Server Controller JVM WLM CR Region CRA ME ME SR

JCL 1. Listen for MDB in CRA MEs 2. Schedule Message Token to CR Servant 3. CR schedules work to WLM Q JVM 4. Appl. MDB runs in SR 5. ME retrieve msg using Token Appl MDB 6. MDB dispatches in Appl. In SR

10/29/2009 © 2008 IBM Corporation 8 IBM Washington Systems Center WAS for z/OS clustering:

ƒInner cluster - Server Instance Application Server: –Controller region - communication endpoint (HTTP, IIOP, MDB) ServerA •Performs work classification, security processing, queues to WLM –Servant region(s) - 1 or more address spaces (WLM managed) CR SR •JVM - Web & EJB container - where applications run –Isolated for availability & performance –Have identical runtime settings Server Cluster with 4 members: –Confined to a single z/OS system ServerA1 ƒOuter Cluster - Generic Server CR ServerAServerA2SR –1 or more server instances of a server. ServerA3 –All servers have the same applications CR SR

–May have different runtime settings CR ServerA4SR –May exist on multiple z/OS systems. CR SR

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IBM Washington Systems Center Clustered Servers ƒ Horizontal (cross-LPAR) vs. Vertical (Same LPAR)

MVS SYSB MVS SYSA ƒMultiple instances of the same application server:

ƒIncreases Availability: Server1A Server1B ƒRemove single point of failure CR SR Cluster1 CR SR ƒAllows rolling updates.

ƒHowever: Server2A Server2B ƒMay improve performance with CR SR Cluster2 CR SR add’l Server Instances.

ƒOnly if LPAR provides more CPU Server2B' Capacity (add’l engines)

CR SR ƒMultiple instances on the same system usually won't improve performance, unless you have many (>50) CPs.

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Replication - Managing the # of Servant Regions App. server Control Server region regions

ƒAdminconsole: AppServer > Java Processes > Server Instances ƒCheck "Multiple Instances Enabled" –If you only have 1 servant, WLM puts all service classes into the one servant, –If checked, and Min=Max = 1, transactions from different service classes may hang. ƒ"Minimum number of Instances" –Useful for avoiding delays to start up server regions –To keep work from coming in thru the protocol handler before SRs are ready, use protocol_accept_http_work_after_min_srs=1 ƒ"Maximum number of Instances" –Useful for limiting excessive server regions during server instance ramp-up or if you have limited real storage . . . ƒ Caution: If you specify a maximum number of instances, WLM is restricted from starting more than this number of servant regions for this server instance. ƒThe Maximum number must be >= number of service classes used by this application's transactions, or transactions will time out. ƒAccount for default CB service class and enclaves that originate outside WebSphere.

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IBM Washington Systems Center

Distributing HTTP Requests on multiple Servants

ƒWLM uses a "hot server" strategy to route HTTP requests ƒRoute to servant regions which had recently dispatched work with threads available. ƒ"hot servers" have pages in memory, application methods and cache full of data. ƒHTTP requests with session affinity are routed to the servant region where the session object(s) reside. ƒHowever, this can cause imbalances in some situations: ƒ"Hot" servant regions can get over-loaded with work ƒGC and loss of a servant region can impact many sessions. ƒDistribute HTTP requests evenly across servant regions: ƒSpecify 'wlm_stateful_session_placement_on=1' for the desired server(s) in Environment Variables in the adminconsole. ƒIn WAS V6, this variable is over-riden by an Adminconsole setting: ƒServers > Applications servers > server_name > Server Infrastructure > Administration > Administration Services > Additional Properties > Custom Properties > change 'WLMStatefulSession' to 'true' ƒOptimize the minimum and maximum number of servant regions. –May want to eliminate transaction class mapping. ƒMinimize the number of different service classes for these servers. 10/29/2009 © 2008 IBM Corporation 12 IBM Washington Systems Center Managing the number of Threads in the JVM ƒWorkload Profile in adminconsole: ƒServers >> Application Servers >> server_name >> ORB Service >> z/OS Add’l Settings >> "Workload Profile" App. server Control Server –ISOLATE (1 thread) region region –CPUBOUND (# of CPs-1, minimum of 3) - (GCPs, zAAPs, or zIIPs) –IOBOUND (Number of CPs*3, Min=5, Max=30) = Default –LONGWAIT (40) –CUSTOM (V7): Set with servant_region_custom_thread_count, Min 1, Max 100 See message BBOO0234I in the controller job log to check the number. ƒAllow for increased concurrency ƒWebSphere for z/OS doesn't need threads as placeholders for work –WLM queues are used for that ƒPlan for # of in and ready threads to be 2-3X the # of CPs ƒExperiment with the # of servants to optimize your performance. –Too many servant regions take excessive storage –Too many threads in a JVM creates interference & more frequent GC. –Display # of threads: SDSF PS panel, ‘F ,DISPLAY,THREADS’ or ‘Display OMVS,PID=nnnnn’ MVS commands 10/29/2009 © 2008 IBM Corporation 13

IBM Washington Systems Center Classifying Work with WLM ƒ Started Tasks (STC) ƒ OMVS work ƒ Transactions ('CB' work ) ƒHTTP by URL ƒMDBs ƒIIOP WLM Subsystem Type Selection List for Rules Default SIP ƒ Action Type Description Service ƒ Resource __ CB CB Class'n w/WLM Trans. CLASSes CBCLASS __ CICS Use Modify to enter YOUR rules Managers: __ DB2 Use Modify to enter YOUR rules ƒDB2 __ DDF Use Modify to enter YOUR rules DB_DDF ƒCICS __ IMS Use Modify to enter YOUR rules ƒIMS __ IWEB IWEB rules IWEBFAST __ JES Batch Classification Rule BAT_MED ƒMQ __ OMVS E_Biz Classification Rule EBIZ_DEF ƒother __ STC Started Task Classification Rule OPS_DEF ƒNetwork QoS __ TSO TSO Classification Rule TSO_DEF

10/29/2009 © 2008 IBM Corporation 14 IBM Washington Systems Center STC Rules - Classifying WebSphere Address Spaces

ƒController Regions (Daemon, Node Agent, Deployment Manager, App. Servers) ƒ Classify as High Importance & High Velocity ƒApplication Server Regions ƒ Classify with velocity goal, high enough to get started quickly, lower than controllers – Work is actually classified under the application environment – Don’t use SYSSTC (Storage not robustly managed as for Managed classes) ƒSample STC Classification Rules: ƒ Use Unique Report Classes to track important Started Tasks: Qualifier Qualifier Starting Service Report # type name position Class Class ------1 TN WSAPP1C OPS_HI RWSAPP1C 1 TN WSAPP1S OPS_MED RWSAPP1S 1 TN WS%%%%C OPS_HI RWSCTLRG 1 TN WS%%%%S OPS_MED RWSSVRRG

– OPS_HI service class: Importance= 1, Velocity = 70 – OPS_MED service class: Importance= 2, Velocity = 40

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IBM Washington Systems Center OMVS Rules - Controller start-up Procedure

ƒApplyPTF step in the Contoller Region Proc: – Checks to see if service has been applied to WebSphere & updates files for the new service. – Classify server controller jobnames with WLM OMVS rules.

ƒOMVS Classification rules – Use Started Task Jobname (TN)

------Qualifier------Class------Type Name Start Service Report DEFAULTS: EBIZ_DEF ______1 TN WPSR* ___ EBIZ_HI ______1 TN WTSR* ___ EBIZ_MED ______

10/29/2009 © 2008 IBM Corporation 16 IBM Washington Systems Center CB Rules - Classifying WebSphere Transactions

ƒSubsystem type = CB using the following criteria: ƒGeneric Server name (CN) - cluster transition name = the applenv name ƒServer Instance name (SI) - not useful because instances work ƒUserid assigned to the transaction (UI) - usually not useful unless RunAs. ƒTransaction class (TC) - assigned by "Workload Classification” file. ƒPercentage response time goal is recommended ƒExample: 80% of trans less than 0.5 seconds ƒResponse time goals better than Velocity goals in a true production environment. –Velocity goals need to be re-calibrated with environmental changes (CPU, workload) ƒDefault is SYSOTHER (discretionary) ƒOther considerations: ƒRequests that already have enclave tokens, run under these enclaves, and with the service class assigned for this enclave . ƒWLM maintains "internal queues" for each service class: •A server region may switch queues if needed, based on demand.

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IBM Washington Systems Center Workload classification file ƒ Classification for transaction class (TC) of inbound work ƒHTTP - host, port, URI ƒIIOP - application, module, component, and method name ƒMDB - message listener port, selector attribute ƒ Migration/Coexistance: ƒNew classification document can coexist w/ old HTTP Transaction Class mapping file, but if it contains any HTTP classification rules, the old style document will not be used.

10/29/2009 © 2008 IBM Corporation 18 IBM Washington Systems Center Transaction Class maps to WLM Service Class ƒ AdminConsole: click Environment > WebSphere Variables, ƒ Select the level (, Node, Cluster, or Server) , Click “New” ƒ Specify wlm_classification_file in the Name field, and location of workload classification document in the Value field. (file must be in ASCII)

Workload Manager CB Classification Rules: ------Qualifier------Class------Type Name Start Service Report DEFAULTS: CBCLASS RWASDEF

1 CN H1* ___ CBMED RH1DEFLT 2 TC TCSNOOP ___ CBSLOW RH1SNOOP 2 TC TCHTTP ___ CBCLASS RH1HTTP

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IBM Washington Systems Center How is my Classification File working? • Displaying Classification of Work Requests ƒSee if classification scheme is classifying work as expected: ƒMVS oper command: F ,DISPLAY,WORK,CLINFO F H5SR01D,DISPLAY,WORK,CLINFO BBOO0281I CLASSIFICATION COUNTERS FOR HTTP WORK BBOO0282I CHECKED 27976, MATCHED 27976, USED 816, COST 4, DESC: HTTP Default BBOO0282I CHECKED 27976, MATCHED 9053, USED 9053, COST 2, DESC: H5Servlets BBOO0282I CHECKED 18923, MATCHED 9021, USED 9021, COST 3, DESC: H5EJBs BBOO0282I CHECKED 9902, MATCHED 9086, USED 9086, COST 4, DESC: H5JSPs BBOO0283I FOR HTTP WORK: TOTAL CLASSIFIED 27976, WEIGHTED TOTAL COST 84777 BBOO0188I END OF OUTPUT FOR COMMAND DISPLAY,WORK,CLINFO ƒCHECKED - Number of times the rule has been examined. ƒMATCHED - Number of this times that this rule has been matched by the request. ƒUSED - Number of times that this rule has actually been used. ƒCOST - Number of compares that required to determine if this is the correct rule to use. ƒWEIGHTED COST - Number of times each rule was used multiplied by the cost, or number of rule compares that were done, and adding up across all rules. ƒReduce the cost by re-arranging your Classification File.

10/29/2009 © 2008 IBM Corporation 20 IBM Washington Systems Center WLM Classification Guidelines • Service Classes used to meet goals – Do not let work default to discretionary goals. – Set realistic (achievable) goals. – Assumes there is displaceable work when resources constrained. – Use Velocity for Address Spaces, Response Time for enclaves. – Avoid multi-period service classes for disparate work in the same server. – Avoid too many Service Classes. – Understand difference between Business Trans & RMF Trans. • WID Quality of Service: Activity Properties can change Scope of Transaction and RMF numbers. (New Tran, Participate, Commit Before/After Tran …) • Changes Ratio of Business Tran to RMF Trans • Report Classes distinguish among items of interest – Do not lump components together. – Use RMF RCPER(rc*) to show Resp. time distribution, Delay break-out, etc.

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IBM Washington Systems Center WLM key to Configuring for Availability Application availability based on sysplex availability principles. • First Principle - "One" is a lonely number • "Two" entities with failure isolation (Three are better!) Application availability is dependent upon: • Sysplex componentry - SYSPLEX distributor, data sharing, etc. • Non-sysplex components - Edge servers, DNSs, routers, etc. • Configuration changes & Operational procedures - Service upgrades, Backups, etc. Ensure clients can always get to the server

DNS sysplex sys_a

WebSphere Intelligent Routing: IP Routing server "A"

Web Server • WLM-aware vs. Round-Robin (Rev Proxy) http:// (Auth) 1

1 TCP WLM MQ • Session Affinity within Server Instance 1 VIPA DB2 2

and across Server Instances (Systems) Web Server 2 Network 2 (Rev Proxy) Dispatcher (Auth) • Network Dispatcher (MNLB) load balances 1 HFS TCP WLM MQ • IHS or Web Server with WAS AE plug-in (rev-proxy) VIPA Web Server WebSphere (Rev Proxy) server "A" • Sysplex Distributor good for TCP/IP load balancing (Auth)

sys_b

10/29/2009 © 2008 IBM Corporation 22 IBM Washington Systems Center Workload Management & Availability Multiple Server Instances provide Continuous Operation • Cluster Horizontally across multiple LPARs (& Hardware Engines) • Allows for Planned and Un-Planned Outages Multiple Servants also allow for Continuity • WLM will restart a Servant Region if one fails, or if killed by an operator (Cancel cmd, or SDSF ‘K’ action char.) • Server Instances (Controller Regions) can be re-started by ARM (Automatic Restart Manager) or your System Automation Product • Insulates from Garbage Collection interruptions. Cluster A Recent Study: LPAR1 LPAR2 • More Servants vs. More Threads ServerA1 ServerAServerA2SR (depends on many variables) CR SR CR SR

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IBM Washington Systems Center

Performance Monitoring & Debugging

ƒ CPU resources ƒUnderstand where the CPU time is spent & how to measure/account for it

ƒ I/O & Storage resources ƒRMF & SMF Records

ƒ Performance Problem Determination ƒResponse time delays ƒCPU delays

10/29/2009 © 2008 IBM Corporation 24 IBM Washington Systems Center Where is CPU Time Accounted?

ƒController Region ƒCommunications End-point: Receives IIOP/HTTP/SSL request ƒSecurity authorization for IIOP requests ƒClassifies & Queues Request to WLM queue ƒServant Region ƒSelects work from WLM for a given Service Class ƒSome Java Garbage Collection ƒ(plus any application created threads) ƒEnclaves ƒJ2EE Application code executes under an enclave (in JVM) –Includes JDBC & JNI calls –Type 2 drivers - DB2 CPU time charged to the Enclave –Type 4 drivers - DB2 CPU time charged to the DDF address space ƒUse SDSF ENClaves panel, or RMF Monitor to display Note: Difference between Reporting & Management Classes ƒAll work is Managed by WLM according to the CB-assigned Service Class ƒCPU time is Reported (Charged) to Enclave only if it is part of the transaction. –e.g., Garbage Collection is managed to the CB-assigned Service/Reporting Class, but CPU time charged to the servant region's STC-assigned Service/Reporting Class.

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IBM Washington Systems Center RMF Monitor 1 Workload Activity Report ƒTransactions/second REPORT BY: ... REPORTCLASS=RWSCTLRG - CONTROL REGION TRANSACTIONS TRANS.-TIME SS.TTT SERVICE TIMES ---APPL %--- ƒAVG=MPL=AVG ENC = # of AVG 1.00 ACTUAL 0 CPU 4.234 CP 22.13 enclaves in the period MPL 1.00 EXECUTION 0 SRB 0.149 AAPCP 2.83 ENDED 0 QUEUED 0 RCT 0.000 IIPCP 0.00 ƒ(If not, others using this S.C.) END/S 0.00 R/S AFFINITY 0 IIT 0.000 ƒ“Business Tran” may not = AVG ENC 0.00 STD DEV 0 HST 0.000 AAP 13.21 “RMF Tran” REM ENC 0.00 AAP .642 IIP N/A REPORT BY: ... REPORTCLASS=RWSSRVRG - SERVANT REGIONS ƒResponse times TRANSACTIONS TRANS.-TIME SS.TTT SERVICE TIMES ---APPL %--- ƒActual R.T. ~= Execution R.T. AVG 2.00 ACTUAL 0 CPU 15.930 CP 10.02 (includes waiting on WLM) MPL 2.00 EXECUTION 0 SRB 0.231 AAPCP 9.75 ENDED 0 QUEUED 0 RCT 0.000 IIPCP 0.00 ƒQUEUED delays END/S 0.00 R/S AFFINITY 0 IIT 0.000 AVG ENC 0.00 STD DEV 0 HST 0.000 AAP 3.01 ƒCPU & Service Rates REM ENC 0.00 AAP 3.741 IIP N/A

ƒCPU service Times REPORT BY: ... REPORTCLASS=RWSAP1ENC - WAS ENCLAVES (TRANSACTONS) ƒAPPL% = # of engines (CPs) TRANSACTIONS TRANS.-TIME SS.TTT SERVICE TIMES ---APPL %--- in service (report) class broken AVG 241.52 ACTUAL 276 CPU 234.830 CP 210.02 MPL 241.52 EXECUTION 272 SRB 0.000 AAPCP 74.75 out by GCP, zAAP & zIIP ENDED 106717 QUEUED 4 RCT 0.000 IIPCP 0.00 ƒCPUsec/Tran = CPU/ENDED EXCTD 0 CONVERSION 0 IIT 0.000 AV ENC 241.52 STD DEV 66 HST 0.000 AAP 239.01 ƒDelays REM ENC 0.00 AAP 172.807 IIP N/A EX PERF AVG --USING%-- -- EXECUTION DELAYS % ƒQMPL means waiting for VEL INDX ADRSP CPU I/O TOTAL CPU QMPL Servant Region (WLM) GOAL 40.0% ACTUALS 45.3% .89 13.4 0.1 0.0 36.1 23.5 12.6 ¾ Use RMF RCPER(rc*) to show Resp. time distribution, Delay break-out, etc.

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Isolating problems – RMF Delays Zero in: ƒWLM Delay Monitoring States: Right tool for – BTE = begin-to-end phase (Controller view) the problem? – EXE = execution phase (Servant view) – DISP - waiting for response from a distributed server – LOCL - waiting for session w/ server on the local system – SYSP - waiting for TCP/IP session establish w/ local system – REMT - waiting for TCP/IP session establish w/ remote system – SSLT* - waiting for SSL session in controller – REGT* - waiting for thread in controller – WORK* - waiting to register work in controller – OTHER - waiting for DNS or TCP/IP New buckets defined in WLM: – TYP1 - EJB Collaborator – TYP2 - J2C Connector – TYP6 - TYP10 (for future use) – TYP3 - RMI/IIOP – TYP4 - OTS call to RRS Adds up to 100% – TYP5 – DNS or ZIOP channel

RMF V1R2 Work Manager Delays - WLMGL - Workload Activity Report RESP ------STATE SAMPLES BREAKDOWN (%) ------STATE------SUB P TIME --ACTIVE-- READY IDLE ------WAITING FOR------SWITCHED SAMPL(%) TYPE (%) SUB APPL TYP4 REGT LOCL LOCAL SYSPL REMOT CB BTE 0.0 26.9 0.0 0.0 0.0 65.4 3.8 3.8 0.0 0.0 0.0 CB EXE 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 EX PERF AVG --USING%------EXECUTION DELAYS % ----- VEL INDX ADRSP CPU I/O TOTAL CPU QMPL GOAL 40.0% ACTUALS 45.3% .89 13.4 0.1 0.0 36.1 23.5 12.6 10/29/2009 © 2008 IBM Corporation 27

IBM Washington Systems Center SMF Record Types

30 – Common Address Space Work • Enclave CPU time charged to originating A.S. (CRs) • Transaction I/O and Storage Measurements in CRs • House-keeping CPU & I/O in SRs 72.3 – Workload Activity Records for RMF • Transaction CPU & I/O broken out by S.C & R.C. 120 – WebSphere Application Server – Subtypes: 1 - Server_Activity 3 - Server_Interval 5 - EJB_Activity 6 - EJB_Interval 7 - Web_Activity 8 - Web_Interval 9 - Request Activity (WAS V.7)

10/29/2009 © 2008 IBM Corporation 28 IBM Washington Systems Center New SMF 120 Records • WebSphere for z/OS creates SMF 120 records. – Issues with prior versions of WebSphere for z/OS: • Insufficient user/request information for Chargeback • Not extendable • Costly to record, Not dynamically controlled • WebSphere Version 7 introduces new subtype-9 – Dynamically enabled/disabled – Contains more information for chargeback – Show Bytes transferred, Elapsed Times, CP, zAAP, zIIP times – Low overhead – Extendable with user inserted sections • SMF Record Interpreter available from the WebSphere Application Server for z/OS Web site at: – https://www14.software.ibm.com/webapp/iwm/web/preLogin.do? source=zosos390.

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IBM Washington Systems Center WAS V7 SMF Browser for SMF 120.9 Records - Sample Output

- Record subtypes: 1:Svr_Act. 3:Svr_Int. 5:EJB_Act. 6:EJB_Int. 7:Web_Act. 8:Web_Int. 9:Request -subtype 9 Sections: CPU:CPU, N:Network, Cl:Classification, S:Security, T:Timestamps, U:User

SMF -Record Time Server Bean/WebAppName Bytes Bytes # of El.Time CPU_Time(uSec) Numbr -Type hh:mm:ss Instance Method/Servlet toSvr frSvr Calls (msec) Tot-CPU zAAP 1---+----1----+----2----+----3----+----4----+----5----+----6----+----7----+----8----+----9----+ 3 120.9 9:41:10 H1SR01B STC20577-HTTP / 3 2626 2192 .9N ip addr=9.82.24.70 port=1603 210 675 9CPU:Web ivtApp#ivt_app.war /ivtserver 1 2 1699 9CPU:Web ivtApp#ivt_app.war //ivtAddition.jsp 1 0 43 4 120.9 9:41:11 H1SR01B STC20577-HTTP / 4 3120 2467 .9N ip addr=9.82.24.70 port=1604 201 567 9CPU:EJB ivtApp::ivtEJB.jar::/create: 1 0 219 9CPU:Web ivtApp#ivt_app.war /ivtejb 1 2 1081 9CPU:Web ivtApp#ivt_app.war /ivtserver 1 1 554 9CPU:EJB ivtApp::ivtEJB.jar::/remove: 1 0 104 9CPU:EJB ivtApp::ivtEJB.jar::/removeItem:java.lang 1 0 44 9CPU:EJB ivtApp::ivtEJB.jar::/getContents: 1 0 41 9CPU:EJB ivtApp::ivtEJB.jar::/addItem:java.lang.St 3 0 152

1---+----1----+----2----+----3----+----4----+----5----+----6----+----7----+----8----+----9----+

REQUEST Recs: Avg Bytes, TranCount & Times = 205 621 120 3 2231 1580

===SMF=120=V700===== End of Report ======End of Report =SMF=V700=JMH= 7July,2008

10/29/2009 © 2008 IBM Corporation 30 IBM Washington Systems Center HFS EXCP Counts in SMF, RMF & SDSF

SMF 30 Records – USS Process Section

SMF 74.6 Records – RMF HFS Statistics • EXCPs for HFS/zFS calculated similar to the way other I/O is calculated for cached control units. – Each 4k block read/written charged 1 EXCP count. – Directory lookups on the HFS are also charged. • HFS file system optimizes performance by caching file activity and often avoiding I/O. – Therefore, EXCP counts are much higher than the number of physical I/Os performed.

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IBM Washington Systems Center More WLM & WebSphere Options • Misc. Topics – Capping the Resources used by WebSphere – Server Start-up Options – WebSphere Routing Options – Sysplex Distributor & WLM Routing Options – WebSphere V7 Enhancements • Appendices – MVS Commands & Displays – WLM Tools – Resources & References

10/29/2009 © 2008 IBM Corporation 32 IBM Washington Systems Center Controlling WebSphere Workload License Charges ƒ Limit WebSphere to a Maximum amount of MSUs ƒ Customer wants to Control the Budget for Software Pricing based on MSUs ƒ Useful for Getting Started SubCapacity (GSLS) Pricing ƒ Useful in Test or Development Environments; ƒ Not in Production where Performance Matters!

ƒ Isolate an LPAR for WebSphere Work, and use: ƒ PR/SM Capping, or . . . ƒ Group Capacity limits (4-hour moving Average)

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IBM Washington Systems Center WLM Startup Options for WebSphere

• Number of Servers: server_name > Java and process management > Server instance. – Select the Multiple instances enabled field. – Minimum Number and Maximum Number of Instances. • protocol_accept_http_work_after_min_srs – Wait for minimum number of servants ready before starting HTTP transport channels. True (1): HTTP transport channels start when minimum number of servants is ready for work. False (0): HTTP transport channels start when the controller starts. • protocol_accept_iiop_work_after_min_srs True (1): IIOP transport channels start when minimum number of servants is ready for work. False (0): IIOP transport channels start when the controller starts. • wlm_servant_start_parallel (New with WAS V7) True: After first servant is initialized, server starts remaining address spaces in parallel. False: Server starts all servant address spaces sequentially.

10/29/2009 © 2008 IBM Corporation 34 IBM Washington Systems Center WLM Workload Distribution Options

• Even distribution of HTTP requests: server_name > Server Infrastucture/Administration > Administration services > Additional Properties > Custom properties > Check “WLMStatefulSession” property. (general property wlm_stateful_session_placement_on is ignored.) • server_use_wlm_to_queue_work Specifies whether WLM is used for workload queuing. 1: if you are using stateless application models. 0: if you are using conversational application models • server_work_distribution_algorithm This is only used if server_use_wlm_to_queue_work=false. 0: Hot thread algorithm is used. (not recommended.) 1: The round robin algorithm is used. This is the default.

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IBM Washington Systems Center More WLM Options for WebSphere

• control_region_wlm_dispatch_timeout – Limits the amount of time a client request waits on the WLM queue, as well as the time required for the application component to process the request. • protocol_iiop_local_propagate_wlm_enclave – Propagate the WLM enclave associated with currently dispatched request on an outbound IIOP request made to another server on the same z/OS system. • control_region_timeout_save_last_servant – Specifies whether the controller terminates the last available servant when a timeout situation occurs.

10/29/2009 © 2008 IBM Corporation 36 IBM Washington Systems Center WLM WebSphere Routing Level algorithm

• New support in z/OS 1.9 uses displaceable CP capacity of systems as basis for routing work. – Function enabled on z/OS 1.6 and above with OA16486. • In the past, WLM routing algorithm was round-robin. • New IEAOPT parameter WASROUTINGLEVEL =1 Use the old Round-Robin routing algorithm. (the default) =0 Use LPAR capacity when making routing decisions. • “Over committed” systems shouldn’t get additional work. • WLM will avoid systems that are in 'stress' (real storage shortage.) • May change routing recommendations compared to current behavior. • Keep the same WASROUTINGLEVEL option on all systems of the sysplex. • This applies only to the Daemon Routing IIOP requests.

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IBM Washington Systems Center Sysplex Distributor WLM Routing Options • VIPADISTribute DISTMethod= – BASEWLM – Route based on available GCP capacity. – SERVERWLM – Include zAAP/zIIPs in routing recommendations SD – WEIGHTEDActive – Balance requests proportional to connection weight. HTTP HTTP – ROUNDROBIN – (Ignore WLM routing.) HTTP HTTP • OPTLOCAL (value) – Use local Server if Available & Healthy – Avoids traffic-routing through Sysplex Distributor. WAS WAS WAS WAS – Value=0: always use local connection (Req’d if ROUNDROBIN) – Value=1: use local connection unless server WLM weight=0 – Value=2-16: multipliers to favor the local server’s WLM weight Recommendations (?) – While it may seem good to route based on available capacity, Overhead is significantly reduced if the work stays on the local system. – Stateful sessions reduce flexibility & may create imbalance

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Appendices 1. MVS Commands & Displays 2. WLM Tools 3. Misc. WLM Options 4. Resources & References

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IBM Washington Systems Center MVS Modify Command - Help F ,HELP THE COMMAND MODIFY MAY BE FOLLOWED BY ONE OF THE FOLLOWING KEYWORDS: CANCEL - CANCEL THIS CONTROL REGION TRACEALL - SET OVERALL TRACE LEVEL TRACEBASIC - SET BASIC TRACE COMPONENTS TRACEDETAIL - SET DETAILED TRACE COMPONENTS TRACESPECIFIC - SET SPECIFIC TRACE POINTS TRACEINIT - RESET TO INITIAL TRACE SETTINGS TRACENONE - TURN OFF ALL TRACING TRACETOSYSPRINT - SEND TRACE OUTPUT TO SYSPRINT (YES/NO) DISPLAY - DISPLAY STATUS TRACE_EXCLUDE_SPECIFIC - EXCLUDE SPECIFIC TRACE POINTS JAVACORE - GENERATE JVM CORE DUMP HEAPDUMP - GENERATE JVM HEAP DUMP JAVATDUMP - GENERATE JVM TDUMP TRACEJAVA - SET JAVA TRACE OPTIONS TRACETOTRCFILE - SEND TRACE OUTPUT TO TRCFILE (YES/NO) MDBSTATS - MDB DETAILED STATISTICS PAUSELISTENERS - PAUSE THE COMMUNICATION LISTENERS RESUMELISTENERS - RESUME THE COMMUNICATION LISTENERS STACKTRACE - LOG JAVA THREAD STACK TRACEBACKS TIMEOUTDUMPACTION - SET TIMEOUT DUMP ACTION TIMEOUTDUMPACTIONSESSION - SET TIMEOUT DUMP ACTION SESSION TIMEOUT_DELAY - SET TIMEOUT DELAY VALUE WLM_MIN_MAX - RESET WLM MIN/MAX SERVANT SETTINGS SMF - SET SMF120 OPTIONS DPM - DISPATCH PROGRESS MONITOR

10/29/2009 © 2008 IBM Corporation 40 IBM Washington Systems Center MVS Modify ,Display,Help

F ,DISPLAY,HELP THE COMMAND DISPLAY, MAY BE FOLLOWED BY ONE OF THE FOLLOWING KEYWORDS: SERVERS - DISPLAY ACTIVE CONTROL PROCESSES SERVANTS - DISPLAY SERVANT PROCESSES OWNED BY THIS CONTROL PROCESS LISTENERS - DISPLAY LISTENERS CONNECTIONS - DISPLAY CONNECTION INFORMATION TRACE - DISPLAY INFORMATION ABOUT TRACE SETTINGS JVMHEAP - DISPLAY JVM HEAP STATISTICS WORK - DISPLAY WORK ELEMENTS ERRLOG - DISPLAY THE LAST 10 ENTRIES IN THE ERROR LOG MODE - DISPLAY THE EXECUTION BITMODE THREADS - DISPLAY THREAD STATUS WLM - DISPLAY WLM SETTINGS SMF - DISPLAY SMF120-9 SETTINGS AND STATUS FRCA - DISPLAY FRCA INFORMATION DPM - DISPLAY DISPATCH PROGRESS MONITOR SETTINGS END OF OUTPUT FOR COMMAND DISPLAY,HELP

Display a list of all the keywords you can use with the modify timeoutdumpacation or timeoutdumpactionsession command:

f ,timeoutdumpactionsession=help BBOO0178I MODIFY TIMEOUTDUMPACTIONSESSION= MAY BE FOLLOWED BY ONE OF THE FOLLOWING KEYWORDS: BBOO0179I SVCDUMP - SVC DUMP BBOO0179I JAVACORE - JAVA CORE DUMP BBOO0179I NONE - NO DUMP

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IBM Washington Systems Center MVS Modify Command to Display Work F ,DISPLAY,WORK,HELP BBOO0178I THE COMMAND DISPLAY,WORK, MAY BE FOLLOWED BY ONE OF THE FOLLOWING KEYWORDS: BBOO0179I EJB - DISPLAY EJB REQUEST COUNT INFORMATION BBOO0179I SERVLET - DISPLAY SERVLET REQUEST COUNT INFORMATION BBOO0179I MDB - DISPLAY MDB REQUEST COUNT INFORMATION BBOO0179I SIP - DISPLAY SIP REQUEST COUNT INFORMATION BBOO0179I SUMMARY - DISPLAY SUMMARY REQUEST COUNT INFORMATION BBOO0179I ALL - DISPLAY ALL REQUEST COUNT INFORMATION BBOO0179I CLINFO - DISPLAY WORK CLASSIFICATION INFORMATION BBOO0188I END OF OUTPUT FOR COMMAND DISPLAY,WORK,HELP

WebSphere Operator Display Commands to determine: Work, Queued or Active + Deltas provided between invocations: F H2SR01B,DISPLAY,WORK BBOO0255I TIME OF LAST WORK DISPLAY 2008/06/12 14:32:15.215714 BBOO0261I TOTAL REQUESTS TO SERVER 414120 (DELTA 316139) BBOO0262I TOTAL CURRENT REQUESTS 9 BBOO0263I TOTAL REQUESTS IN DISPATCH 9 BBOO0268I TOTAL TIMED OUT REQUESTS 0 (DELTA 0) BBOO0188I END OF OUTPUT FOR COMMAND DISPLAY,WORK

10/29/2009+ More coming in V7 (See© 2008 IBM below) Corporation . . . 42 IBM Washington Systems Center WLM Dynamic Application Environments

D WLM,DYNAPPL=* IWM029I 12.57.17 WLM DISPLAY 590 DYNAMIC APPL. ENVIRON. NAME STATE STATE DATA

F6SR01 AVAILABLE ATTRIBUTES: PROC=F6ASRA SUBSYSTEM TYPE: CB SUBSYSTEM NAME: F6SR01A NODENAME: F6CELL

F6SR01ADJUNCT AVAILABLE ATTRIBUTES: PROC=F6CRAA SUBSYSTEM TYPE: CB SUBSYSTEM NAME: F6SR01A NODENAME: F6CELL

V WLM,DYNAPPL=F6SR01,RESUME | QUIESCE | REFRESH

Dynamic WLM Env’s Started and Stopped Dynamically, but can be used to: • QUIESCE - WLM stops the server address spaces. • RESUME - WLM starts the server address spaces. • REFRESH - WLM stops the server address spaces, and starts new ones.

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IBM Washington Systems Center Displaying Threads & CPU Time Used: D OMVS,PID=nnnn,BRL, or SDSF – PS panel, D action character (output goes to Syslog.) BPXO040I 13.27.01 DISPLAY OMVS 506 USER JOBNAME ASID PID PPID STATE START CT_SECS H2ASRU H2SR01BS 0021 197284 84083363 HR---- 10.24.55 2231.967 THREAD_ID TCB@ PRI_JOB USERNAME ACC_TIME SC STATE 1450F94000000000 008D6AD0 36.296 IPT YU . . . 1451AE0000000037 008C90A8 .089 WRT JR V 1451BD1000000038 008C5E88 WLM W 70.820 CLO JR V 1451CC2000000039 008C60D0 WLM o 70.586 CLO JR V rk 1451DB300000003A 008C62F0 WLM e 71.462 CLO JR V 1451EA400000003B 008C6510 WLM r 351.265 WRT JR V T 1451F9500000003C 008C6730 WLM h 69.749 CLO JR V re 145208600000003D 008C6950 WLM a 348.383 CLO JR V d 145217700000003E 008C6B70 WLM s 348.176 CLO JR V 145226800000003F 008C6E00 WLM 70.408 CLO JR V 145244A000000040 008C8098 WLM 69.230 CLO JR V 1451A80E00000037 008C90B8 .287PTC JR V CPU Time (Secs) 10/29/2009 © 2008 IBM Corporation 44 IBM Washington Systems Center

WLM Tools

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IBM Washington Systems Center WLM Tools – WLMQUE & WLMOPT http://www.ibm.com/servers/eserver/zseries/zos/wlm/tools

WLMQUE WLMOPT

10/29/2009 © 2008 IBM Corporation 46 IBM Washington Systems Center WLMQUE – Application Env. Monitor Selection: >HELP< >SAVE< >OVW< >ALL< System: SYSB Sysplex: WSCPLEX Version: z/OS 010900 Time: 13:03:24

ApplEnv_ Type SubName_ WMAS Del Dyn NQ QLen Str Hav Unb Trm Min_ Max__ H2SR01 CB H2SR01B 0054 No Yes 1 1 0 1 0 0 9 9

WorkQue_ Del Wnt Hav ICnt QueIn_ QueOut QueLen QueTot__ Act_ Idl_ ******** No 1 1 0 410 409 1 304120 1 6

SvAS Binding_ Ter Opr Btc Dem Have PEU_ ICnt WUQue____ Aff AffQue 0021 ******** No No No No 9 9 0 216669 0 0 Key: ======NQ - Number of work queues (service classes) QLen - Total number of currently queued requests QueIn - Number of Requests inserted into work queue since last refresh QueOut - Number of Requests taken from queue since last refresh QueLen - Current queue length QueTot - Total number of requests seen so far Binding - Server class (work queue) from which the server AS selects work. - Shows dashes if the server address space is unbound Have - Number of instances which can select work PEU - Parallel execution units: number of defined server instances for the subsystem (for example: NUMTCB)

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IBM Washington Systems Center

WLMOPT WLM OPT Settings >SAVE< System: SYSB Version: z/OS 010900 OPT: 00 Time: not issued OPT-Parameter: Value: Description: ABNORMALTERM No Abnormal term. used in routing rec. BLWLTRPCT 5 CPU cap. to promote blocked work BLWLINTHD 60 Time blocked work waits for help CCCAWMT 490000 Alternate wait management time value ZAAPAWMT 12000 AWM time value for zAAPs ZIIPAWMT 12000 AWM time value for zIIPs CNTCLIST No Clist commands count individually CPENABLE 0,0 LOW,HI thresh for % TPI int. x 100 DVIO Yes Specifies w/ directed VIO is active ERV 500,CB Enq res. CPU Service and DP IFAHONORPRIORITY Yes Specifies w/ zAAP work can run on CPs IIPHONORPRIORITY Yes Specifies w/ zIIP work can run on CPs INITIMP 0,FE INITIMP value and DP for initiators MCCAFCTH 400,800 LOW,HIGH central threshold MCCFXEPR 92 % of storage fixed within first 16MB MCCFXTPR 80 % of online storage fixed PROJECTCPU No CPU projection for zAAPs and zIIPs RCCFXTT 66,72 Low,High Logical MPL threshold RCCFXET 82,88 Low,High Physical MPL threshold RMPTTOM 3000 SRM invocation interval VARYCPU Yes VARYCPU is enabled VARYCPUMIN 1 VARYCPUMIN value WASROUTINGLEVEL 0 WebSphere Routing Level

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Resources

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IBM Washington Systems Center

Resources & References WebSphere V6, V7 InfoCenter www.ibm.com/software/webservers/appserv/was/library/ –Down load a copy onto your workstation WebSphere for z/OS "home page" www.ibm.com/software/webservers/appserv/zos_os390/ WLM Home Page www.ibm.com/servers/eserver/zseries/zos/wlm/ z/OS Home Page www.ibm.com/servers/eserver/zseries/zos Developer's Domain (WebSphere & Java Best Practices, Help, Docs & Tools) www.ibm.com/developerworks/websphere/

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Education ƒCourses by IBM Learning Services, ITSO, & WSC www.ibm.com/services/learning/ ƒOZ850 - Maximizing WebSphere for z/OS V6 Performance (4.5 Days) Wildfire Workshops: ƒWBSR7 - WebSphere V7 for z/OS Workshop "Gen 7" (3 days) ƒWSW07 - Security Workshop: WAS V7 for z/OS (2.5 Days) ƒIBM Education Assistant ƒ www.ibm.com/software/info/education/assistant/ ƒConferences & User Group Meetings ƒSHARE & Regional User Groups WAS V6 ƒzSeries Expo for z/OS ƒLarge Systems z/OS Update ƒWebSphere Virtual Usergroup

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IBM Washington Systems Center

Redbooks: www.redbooks.ibm.com • Systems Programmer’s Guide to: Workload Manager – SG24-6472 • Performance Monitoring & Best Practices for WAS on z/OS - SG24-7269 • Monitoring WebSphere Application Performance on z/OS - SG24-6825 • WebSphere for z/OS V6 Problem Determination - SG24-6880 • WebSphere V6 Scalability & Performance Handbook - SG24-6392 • WebSphere for z/OS CICS & IMS Connectivity Performance – REDP-3959

ATS/WSC TechDocs - www.ibm.com/support/techdocs ƒ WP100678 Diagnosing Performance Problems with WAS on z/OS ƒ WP100558 Optimizing WebSphere for z/OS Performance ƒ TD103548 Capacity Planning for zAAP and zIIP Specialty Engines ƒ TD103036 Performance and tuning tips for WebSphere Application Server for z/OS ƒ TD102730 Classify the Application Control Region in WLM OMVS rules ƒ TD102454 How to find the CPU Time Usage in WAS V6 for z/OS java programs ƒ PRS752 Performance Summary Report for SMF 120 records from WAS V.5 for z/OS ƒ PRS2494 Performance Engineering for WAS V.6 for z/OS ƒ PRS3317 WLM Configuration & Advanced Topics for WAS on z/OS (This Presentation!)

10/29/2009 © 2008 IBM Corporation 52 IBM Washington Systems Center WSC WebSphere z/OS-related Sessions Mike Cox 1485 Wed 4:30 - 5:30 Java Exploitation of z/OS and Parallel Sysplex 1452 Thu 11:00 - 12:00 JinsightLive for System z - Do You Know What your Application is Doing?

John Hutchinson 1480 Sun 3:00 - 4:00 WebSphere Application Server on z/OS - WSC Guidelines for a Healthy WAS Runtime 1446 Mon 9:30 - 10:30 WebSphere Process Server on z/OS V6.1 Configuration and Troubleshooting 1458 Tue 3:00 - 4:00 WLM Configuration & Advanced Topics for WebSphere Application Server on z/OS

Mike Kearney 1437 Thu 4:30 - 5:00 WebSphere for z/OS V7: LDAP and Multiple Security Domains 1463 Thu 6:00 - 7:00 WebSphere Application Server for z/OS Security Topics

Mike Loos 1460 Mon 4:30 - 5:00 Avoiding the Potholes on the WebSphere Application Server for z/OS On Ramp 1473 Wed 11:00 - 12:00 Using the Jython Scripting Language with WSADMIN 1445 Wed 3:00 - 4:00 WebSphere Application Server Advanced Configurations on z/OS 1450 Thu 9:30 - 10:30 Installing and Configuring ITCAM for WebSphere Application Server on z/OS

Don Bagwell 1462 Sun 4:30 - 5:30 WebSphere Application Server Introduction and Concepts for Beginners 1476 Mon 11:00 - 12:00 Introduction to Default Messaging in IBM WebSphere Application Server 1496 Mon 1:30 - 2:30 Understanding Front-End HTTP Options for WebSphere on z/OS 1447 Mon 3:00 - 4:00 WebSphere for z/OS -- I'm No Longer a Dummy But... 1456 Wed 9:30 - 10:30 WebSphere z/OS - Washington Systems Center Best Practices

Paul Houde 1449 Mon 3:00 - 4:00 Configuring the WebSphere Portal Server on z/OS 1455 Wed 8:00 - 9:00 WebSphere for z/OS PMT in the new WebSphere Configuration Tools 1432 Thu 11:00 - 12:00 IHS vs WAS Apache based HTTP Server Comparisons

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IBM Washington Systems Center WSC Wildfire Classes Dates Location Course Code

WBSR7 Sacramento Jan 26 – 28 Columbus Mar 10 – 12 Phoenix May 12 - 14 Minneapolis May 19 - 21

LINX6 Being Updated 2H

ZWPS6 Sacramento Feb 17 - 19 WebSphere Application Server for z/OS Version 7.0 - (WBSR7) Phoenix Mar 17 – 19 Security Workshop: WebSphere Application Server for z/OS V 7.0(WSW07) Waltham 1 or 2 Q Deploying WebSphere Centric Products on Linux for zSeries - (LINX6) z/OS JAVA Exploiters and JAVA Batch Workshop - (ZJAV1) ZJAV1 Des Moines Feb 25 & 26 WebSphere Process Server V6 for z/OS Implementation Workshop - (ZWPS6) Portland Mar 3 & 4 WebSphere Message Broker for z/OS Version 6 Workshop -(WMB06) Phoenix April 7 & 8 Customizing Linux and the Mainframe for Oracle DB applications – (LXOR6) WMB06 Phoenix Feb 24 - 26

Please contact your IBM sales WSW07 Columbus 2Q representative to discuss enrollment LXOR6 Phoenix Mar 3 - 5 NYC May 19 - 21 See the following Techdoc for workshop descriptions: http://www.ibm.com/support/techdocs/atsmastr.nsf/WebIndex/PRS1778

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Questions?

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IBM Washington Systems Center Trademarks & Disclaimers

The following are trademarks of the International Business Machines Corporation in the United States and/or other countries. For a complete list of IBM Trademarks, see www.ibm.com/legal/copytrade.shtml: e-business logo, eServer, IBM, IBM Logo, MVS, OS/390, S/390, Websphere, z/OS, zSeries

The following are trademarks or registered trademarks of other companies Java and all Java-related trademarks and logos are trademarks of Sun Microsystems, Inc., in the United States and other countries UNIX is a registered trademark of The Open Group in the United States and other countries. * All other products may be trademarks or registered trademarks of their respective companies.

NOTES: ŠPerformance is in Internal Throughput Rate (ITR) ratio based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput that any user will experience will vary depending upon considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve throughput improvements equivalent to the performance ratios stated here. ŠIBM hardware products are manufactured from new parts, or new and serviceable used parts. Regardless, our warranty terms apply. ŠAll customer examples cited or described in this presentation are presented as illustrations of the manner in which some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions. ŠThis publication was produced in the United States. IBM may not offer the products, services or features discussed in this document in other countries, and the information may be subject to change without notice. Consult your local IBM business contact for information on the product or services available in your area. ŠAll statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only. ŠInformation about non-IBM products is obtained from the manufacturers of those products or their published announcements. IBM has not tested those products and cannot confirm the performance, compatibility, or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. ŠPrices subject to change without notice. Contact your IBM representative or Business Partner for the most current pricing in your geography. ŠReferences in this document to IBM products or services do not imply that IBM intends to make them available in every country. ŠAny proposed use of claims in this presentation outside of the United States must be reviewed by local IBM country counsel prior to such use. ŠThe information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. ŠAny references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk.

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