9th SPECIAL EDITION

October 2013 Transversal Services at the MUHC

LOGISTICS IS: the transportation of UPCOMING • Emergency Measures goods and others IMPROVEMENTS • Security of patients, but the A new section of the Call • Housekeeping services will be Centre recently created is • Laundry transversal, meaning the Help Desk. The goal • Waste Management everyone will work of centralizing requests • Recycling for the whole Glen through the 23456 line is • Call Centre site,” says Jetté. to allow logistics staff to be • Internal Transport The Logistics De- more present and accessible • External Transport partment at the Glen on all MUHC sites. site is located in block D, level S2. With everyone in the same GETTING GREENER place, the sharing of knowledge and expertise A larger recycling program is is possible and allows for better practices to being developed, Staff will Mathieu Jetté emerge. “The transfer to the Glen is a chance for be able to not only recycle us to improve processes and re-think how we paper but plastic, metal, here’s no doubt that 2015 will bring many provide client services on all of our sites—it’s a glass and e-waste; the new Tchanges to the MUHC and that many of the rare and unique opportunity and we are trying to program will be imple- things being planned now will come to fruition take full advantage of i t ,” says Jetté. mented on all sites. in the coming 18 months. However, while we’re hard at work optimizing and implementing best COMPUTERIZED SYSTEM practices, not everything will change and what At the Glen, service requests we’re already successful at will be transferred as will be able to be opened via well. computers and not just by Logistics is a strong example of this balance. phone. This feature will pot- “We’re defi nitely re-organizing services and re- entially be available before orienting roles, but the aim is a heightened ef- the move. fi ciency that allows our logistical teams to be freed from routine tasks to work more closely with clinical teams,” says Mathieu Jetté, director, Logistics Services, MUHC. “Roles are evolving and the goal is to get our staff working in the care units and directly with the people we support— IN THIS ISSUE our healthcare professionals.” “We’re trying as much as possible to keep Get an update on MGH teams together and associate them to developments their respective site, but at the Glen, the Logistics staff will not be site-specifi c, Learn more about we will be activity-specifi c,” explains the transfer of long- Jetté. This means that there will be term respiratory care one transport team for the Glen to Lachine site and not one transport team per . “Some Get spooked with a people might be assigned few ghost stories!

twitter.com/siteGlen — muhc.ca/construction — [email protected] — 514-934-8317 EN BREF SPECIAL EDITION 1 Glen AD U LT Stacking Diagram View from Saint-Jacques Street (West to East)

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Board of The Board of Directors approved: • A legal agreement to correct some irregularities dating back to 2008 associated with the Directors transfer of immoveables (land and buildings) of the . • The appointment of Mario Di Carlo as a Users’ Committee representative to the Board in highlights replacement of Maria Mastracchio-Lafontaine; In order to keep the commun- • The creation of the MUHC Legacy Committee for the purpose of celebrating the rich ity apprised of its decisions, our heritage of the MUHC and organizing and overseeing celebrations relating to the Board of Directors has decided inauguration of the Glen site. Chaired by Drs. Richard and Sylvia Cruess, the activities to report regularly on resolu- of the Committee should be self-fi nanced and designed to promote pride in ; tions that it has passed. • A new contract of affi liation with McGill University, which now must be supported by the Agence and authorized by the Ministre de la Santé et des Services Sociaux The items following relate to • The appointment of new members of three Research Ethics Boards of the McGill University decisions taken at meetings Health Centre: held on September 10th and - Ronald Olivenstein, MD Biomedical A October 8th, 2013. - Margaret Becklake, MD Biomedical B - Marie Courchesne, MSc Biomedical B - William Powell, PhD Biomedical B - Mair Richards, BEd Biomedical B - Bernard Stern, BCL Biomedical B - Ma’n Zawati, LLM Biomedical B - John Gravel LLB, LLL Pediatric

• A number of resolutions pertaining to loan authorizations in support of our regular operations.

2 EN BREF SPECIAL EDITION AD U LT Notes: 1) Stacking diagram illustrates general, not specifi c horizontal adjacencies 2) Boxes are not to scale

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On recommendation from the Council of The Board of Directors approved contracts valued at $2 million or more for the following: Physicians, Dentists and Pharmacists, the • 18 echocardiography machines, 3 review stations and associated equipment from Board approved the appointments of: GE Healthcare; • Dr. Laura Russell, Interim Chief, • Surgical Gloves & Medical Exams Gloves; Depart ment of Medical Genetics • Furniture for the Glen site; • Dr. Renzo Cecere, Interim Director, • Neurostimulation/Neuromodulation products; Division of Cardiac Surgery • Contrast Media for Radiology Departments; • Members of the MUHC Clinical • Purchase of furniture, comprised mainly of: armchairs, chairs, & Lab stools for Ethics Committee of the Council of the Glen site. Physicians, Dentists and Pharmacists - Eugene Bereza (Chair), Director, The Board of Directors approved the issuing of public tenders for the following: MUHC Offi ce of Clinical Ethics • Radiopharmaceutical supply - Fludeoxyglucose (FDG) for Nuclear Medicine Department; - Lori Seller • An automated transportation system – Automated Guided Vehicles (AGV’s) for the Glen, - Rachel Kiddell-Monroe pending approval from l’Agence de la Santé et des Services sociaux de Montréal; - Dr. Alan Fielding • Angiography Supplies; - Dr. Mark Angle • Hemodynamic/Cathlab supplies; - Jasmine Boyer • Rental of Linens/Gowns and Drapes; - Robert Lambert • Nuclear medicine supplies; - Laura Palma • Dialysers (artifi cial kidneys); - Nancy Wright • Portable ventilators required to support the National Program for Home Ventilation Assistance; • Purchase of three (3) MRI Systems for the MGH, RVH and Neuro.

EN BREF SPECIAL EDITION 3 Long-term respiratory care program moving to the Pavillon Camille-Lefebvre ue to the upcoming move to the term and respiratory care. “I’m certain DGlen site, the McGill University that patients will positively benefi t Health Centre’s (MUHC) long-term res- from the multi-disciplinarity of the piratory care program, currently housed team and their new, improved living at the , will environment,” says Dr. Ronald Oliven- be moving to the Pavillon Camille-Le- stein, medical director, Montreal Chest febvre in Fall 2014. Institute. Given the MUHC’s focus on complex “The professionals at the Pavillon care at the Glen site, the long-term Camille-Lefebvre and Lachine Hospital respiratory care program will be trans- have really developed an expertise in ferred to our long-term care centre, long-term care,” says Dr. Mathias Kalina, the Pavillon Camille-Lefebvre, which is associate director, Professional Servi- integrated with the Lachine Hospital. ces, MUHC. “The institution provides a The Pavillon Camille-Lefebvre will be home-like environment with modern the only long-term care centre in the prov- enhancements. Some patients currently single-patient rooms, outdoor space and ince equipped to handle long-term respira- residing on the second fl oor may have to activities for patients that are not currently tory care patients, and as mandated by the be moved to another unit. Staff will en- available at the Montreal Chest Institute. Agence de la santé et des services sociaux, sure that all patients being moved have a We are confi dent they will receive excellent is the only MUHC institution charged with smooth transition: rooms will be decorated care in the new facility.” the responsibility of long-term care. to patient specifi cations and routines will MUHC representatives from the Mont- To accommodate patients and their remain essentially the same. real Chest Institute and Pavillon Camille- healthcare needs, renovations will be car- The care teams from both institutions, Lefebvre met with patients and families to ried out on the second fl oor of the Pavillon which will now include a respirologist, will address questions and concerns regarding Camille-Lefebvre, these include: upgrades merge their expertise and become one the transfer and will continue to do so to medical gases and general infrastructure interdisciplinary unit specializing in long- throughout the move.

MEMBERS OF THE APTS INSURED WITH Did you know that certain upgrades to If you were thinking of making changes to THE SSQ AND ESNS AND EMPLOYEES your Group Insurance must be requested your group insurance, please call the HU- prior to December 1st and will only be- MAN RESOURCES INFO-CENTRE at 31617 INSURED WITH DESJARDINS come effective the following January 1st? for more information. PIERRE DURAND HAUNTED PAINTING GHOSTS OF THE RVH LOCKED DOOR… Hanging upon the walls of a patients’ ward One night at the Royal Victoria Hospital, a A patient had just passed away in M5-Car- in the Ross Pavilion of the Royal Victoria nurse was taking a break. While lying on a diac of the Royal Victoria Hospital. The staff Hospital, was once a unique painting. The couch she saw an apparition standing over arranged him and closed the door as they scene was of a house and a beautiful land- her, which she described as a white smoky waited for his family. Later, they realized scape but it had been reported by patients light. She got up to take a better look and the door of the room was locked from the and staff that sometimes, an old lady ap- told it to go away. When it didn’t move, she inside. No one was in the room, except for peared in the window looking out. At times, proceeded to pass her hands through the the dead patient. Security had to come and patients said they saw an old lady coming apparition several times to disperse the unlock the door. The staff thought the pa- out of the house, looking around, before go- white “fog.” Eventually, it did go away but it tient did not want his family to see him like ing back in. The painting was so disturbing came back with two other apparitions. She that. to the patients and staff, they decided to tried to scream, but nothing came out. The remove it from the wall. apparitions fi nally left but the nurse never rested on that couch again.

4 EN BREF SPECIAL EDITION GLEN SITE CONSTRUCTION UPDATE

• Work at the Glen site is now more than 80% complete. • Inside, gyproc is being installed and joints are being pulled. • The installation of the exterior aluminum cladding for the Glen • Painting, ceramic and flooring is underway and furniture is should be completed by spring 2014. Of the 28,000 panels beginning to be moved into place. to be mounted, approximately 10,000 have been installed, • Landscaping of the plaza, situated over the underground visitor which represents about 37% of the total number. and patient parking lot has begun and will continue till spring The installation of the yellow panels, located on the upper part 2014. of the Montreal Children’s Hospital is underway. • Over the next weeks, more and more greenery will be seen • The installation of the exterior cladding of the aboveground on the South side of the Glen site, along St-Jacques Street, since employee parking lot will begin in the coming weeks. another 40 mature trees will be planted by the end of the year. DURAND

PIERRE MUHC 2015 at the Montreal General Hospital

he year 2015 represents the culmina- from now until 2015: firstly, ensuring the MGH to facilitate interaction between the Ttion of several significant projects at MGH is ready to receive programs from Planning, Transition, Construction and Clin- the McGill University Health Centre (MUHC) our other sites; and secondly, making sure ical teams regarding the upcoming trans- and also a new era in the delivery of care that the specific initiatives of the Ambula- fers and transition. and management of our . Depart- tory Care GPO are implemented to the full- For the next 18 months, the focus will ments and programs are being moved and est extent possible. The clinical and real really be to take the necessary steps to there is an MUHC-wide effort to streamline estate leadership (Dr. Ewa Sidorwicz, Ann ensure the smooth integration of new pro- practices and group services together. Lynch and Wayne Heuff) are committed grams and services at the MGH. Post 2015, At the Montreal General Hospital (MGH), to the foregoing priorities and are imple- the focus will shift to advancing the MGH the planning, transition, construction and menting the necessary measures to ensure modernization and redevelopment pro- clinical team leaders are committed to en- that these goals are attained in a timely, ef- gram, which of course will require the sup- sure that the MGH site and its teams are ficient and cost-effective manner. port of the Ministère de santé et des servi- ready for 2015. The focus will be twofold There will be a dedicated office at the ces sociaux and the MGH Foundation.

EN BREF SPECIAL EDITION 5 The MUHC is accredited!

ome of your patients described you as miracle workers “Sand as far as a quality endorsement it just doesn’t get any better than that.” During the summary of results from Accreditation Canada, Kris Gustavson, team leader, could not have said anything more powerful. The recent Accreditation Canada visit constituted a com- prehensive review of our governance, leadership, clinical programs and services. The surveyors assessed us against more than 3,000 criteria and based their fi ndings on multiple sources of evidence, ranging from a review of relevant docu- mentation to discussions with our Board members, leaders, staff, physicians, clients, families, community partners and stakeholders, as well as observations of the delivery of care. Despite the 22 per cent increase in criteria against which we On hand for the offi cial unveiling of the were evaluated, the MUHC achieved a score of 92.9% (com- new Centennial Statue were: Jacques Filion, pared to 92.2% in 2010). president of the Lachine Hospital Founda- tion Board of Directors; Claude Dauphin, mayor of Lachine; François Ouimet, MNA for Marquette; Edgar Rouleau, mayor of Dorval; Jocelyne Faille, administrative director of the Lachine Hospital; artist Susan Stromb- erg; and Normand Rinfret, director general and CEO of the MUHC.

New statue at Lachine Hospital marks its Centennial Year

n your next visit to the Lachine Hospital you may notice some- Othing new: a seven-foot statue that will greet you as you ap- proach the main entrance. This stunning aluminum sculpture, entitled “Régénération”, is the hospital’s new Centennial Statue and was unveiled on October 18 to help mark 100 years of excellence. It was created by Montreal artist Susan Stromberg, whose works Accreditation inspectors enjoy the view of the Glen site are found in public and private collections around the world. With its well-defi ned style, Stromberg said she wanted to “symbolize what Points that the accreditors highlighted include the excep- happens when a century-old institution merges with a hospital such tional commitment of our Board of Directors; the dedication as McGill University Health Centre.” and resilience of staff, physicians and volunteers; our focus The Centennial Statue was supported by the Lachine Hospital on our transformation to a culture of performance; and the Foundation, the Borough of Lachine and the City of Dorval. passion and engagement of our entire Community towards The unveiling was organized as part of the hospital’s Centennial patient satisfaction. Year celebrations, which will wrap up in December. But there are a Although Accreditation Canada’s positive evaluation is a few more events coming up. signifi cant achievement, it constitutes only one step on our On November 10 there will be a card tournament held in col- journey towards a culture of quality and continuous per- laboration with several local community groups. Then on November formance improvement. A concerted effort is now required 28, staff at the Lachine Hospital can leave their lunch at home and to meet all Required Organizational Practices (ROPs) so we enjoy a $5 St-Hubert meal in rooms A and B of the Camille-Lefebvre continue to meet the expectations and needs of our patients Pavilion. and their families. The Lachine Hospital Centennial Year comes to a close at a special Thank you to everyone who helped in the preparation event taking place on December 5 at the Camille-Lefebvre Pavilion. for the Accreditation Canada visit and who participated in For more information on the Lachine Hospital’s Centennial Year the latest peer review of organizational practices and stan- and these upcoming events, visit muhc.ca/lachine100. dards. The full Accreditation report is available on the MUHC Intranet.

NEW MUHC —October 2013 — McGill University Health Centre — Public Affairs and Strategic Planning, 2155 Guy, Suite 1280, Montreal, () H3H2R9 — 514.934.1934, ext. 31560 — [email protected] All Rights Reserved ©Enbref — SPECIAL EDITION — Printed on recycled paper in Canada.

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