Crossrail Sustainability Report 2015

CROSSRAIL SUSTAINABILITY REPORT 2015

1 Sustainability Report I 2015

CONTENTS

FOREWORD 3 MOVING LONDON FORWARD 4 VISION AND VALUES 6 REPORT STRUCTURE AND SCOPE 8 SUSTAINABILITY THEMES 9 SUSTAINABILITY HIGHLIGHTS 10 LOOK AHEAD 12 ECONOMIC SUSTAINABILITY 20 ENVIRONMENTAL SUSTAINABILITY 32 SOCIAL SUSTAINABILITY 46 AWARDS 76 PUBLIC INFORMATION 78

1 Sustainability Report I 2015 FOREWORD

It’s been an incredibly busy year for Crossrail. The project We are adding to this skills legacy through training at our is 60 per cent complete and we remain on schedule state-of-the-art Tunnelling and Underground Construction to deliver a world-class railway, safely and within the Academy. available funding. The UK supply chain continues to benefi t from Crossrail Crossrail is the fi rst project in the UK of this scale to with 61 per cent of contracts awarded to fi rms outside of consider sustainability in its decision making from day one. London. Crossrail is estimated to be supporting 55,000 We think about sustainability holistically, taking a whole jobs throughout the country, benefi ting every region in life view on the project. This means delivering a world- the UK. class railway on time, safely and within the available funding while minimising the amount of energy and The construction of Crossrail has resulted in one of resources used during the construction programme and the most extensive archaeological programmes ever during operation for its 120 year design life. undertaken in the UK. Over 10,000 items spanning 55 million years have been unearthed and will be analysed to We aim to minimise the impacts of Crossrail’s help reveal and document this important history. construction phase and maximise the benefi ts. We have committed to working with a diverse supply chain to Safety remains our number one value. We strive to make ethically source materials used on the project and will Crossrail a safe place to work. It is our view that one of continue to help drive improvements in safety, skills, Crossrail’s legacies must be to make the construction learning and expertise to handover to the next generation industry safer. of infrastructure projects. We continue to pioneer the protection of vulnerable road We aim to achieve whole life energy savings through users when in the proximity of our worksites and those the design of stations and rolling stock; to deliver wider operating vehicles on Crossrail business. 8,039 drivers have social and environmental benefi ts in safe, accessible and been trained by Crossrail so far and we are the fi rst project comfortable public spaces; and to secure London’s place to mandate additional safety equipment on all HGVs. as a competitive world city through its contribution to the Despite all these eff orts there was a fatality involving integrated transport network. a cyclist during the year. It is essential that we learn the The scale of the challenge is considerable. However, we lessons from these tragic incidents and do everything we have been able to go much further than previous projects can to prevent them ever happening again. Our thoughts in embedding sustainability in our decision making. We remain with the family, friends and work colleagues. have attempted to deliver sustainability in every area of As the tunnelling works draw to a conclusion, the focus the programme – from energy effi ciencies, air quality and of the project moves towards fi tting out the tunnels and benefi cial reuse of spoil, to skills, supply chain benefi ts, a stations and installing the systems required to operate public art programme, an accessible railway and much more. the railway. There will be increased activity on the surface In the past year, we have made signifi cant progress on sections of the route, both to the east and west, where our construction programme. A key focus during this Crossrail connects to existing Network Rail infrastructure. reporting period has been on the works to complete Once these systems are in place, extensive testing will be Crossrail’s tunnel drives by the spring of 2015. 98% of undertaken ahead of the central London section opening the spoil removed from our sites has been benefi cially in 2018. reused and the vast majority of it carried by rail and barge Constructing Crossrail has involved gathering together signifi cantly reducing the number of lorry journeys on the a wealth of knowledge. Sharing this knowledge, best streets of London. Over three million tonnes of this spoil practice and learning with the rest of the industry, is helping to create a new wetland habitat for birds on the including Thames Tideway and High Speed 2, will continue Essex coast in collaboration with the RSPB. to be an essential part of our work.

In collaboration with our principal contractors we Our fourth annual sustainability report off ers a detailed surpassed our target of creating 400 apprenticeships record of Crossrail’s performance between April 2014 to across the project. This investment is delivering the most March 2015 and highlights the innovative work taking signifi cant injection of new talent into the UK tunnelling place across the project. The coming year will present new and construction industry in a generation. With three opportunities and challenges. We will continue focus on years left to go on the project, we will continue to work delivering a sustainable railway. together to help develop a skilled future workforce. Andrew Wolstenholme OBE, CEO Crossrail Ltd

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Building London’s new bring an additional 1.5 million people within 45 minutes above new Crossrail stations, whilst £130 million of urban east to west railway sustainably of London and reduce central London journey times. The realm improvements will create more than one million MOVING entire route will be accessible, delivering a world-class square feet of improved public spaces. By 2030 the Capital’s population is set to reach experience for passengers. A total funding package of £14.8 billion is available for 10 million. Its transport system must be ready The project will deliver 21 kilometres of new twin-bore the delivery of Crossrail. The new railway will support to service this increasing demand. Crossrail is a tunnels, 10 new stations, improvements to 30 more and regeneration across the capital and benefi t the UK as LONDON key part of the UK’s plan to maintain London’s upgrades to existing rail infrastructure. a whole. It is estimated Crossrail will generate at least place as a world-class city by supporting £42 billion for the UK economy. considerable growth and maintaining the The new trains will be over 200 metres long and be highest standards in urban transportation. able to carry 1,500 people – almost twice as much as Sustainability has been at the heart of the project since its FORWARD current London Underground services – creating a more inception. It will have a long-lasting impact on how people Crossrail will be a major new suburban rail service for comfortable passenger experience. travel around London and the South East and leave a London and the South East. The new railway will be a lasting skills and learning legacy. high frequency, high capacity service linking 40 stations In addition to the railway and trains, oversite over 118 kilometres, from Reading and Heathrow in the developments and urban realm improvements have been As the largest infrastructure project in Europe, Crossrail west to Shenfi eld and Abbey Wood in the East. It will incorporated into the construction programme. This will presents an excellent opportunity to lead in delivering a reduce congestion by increasing central London’s rail see the delivery of three million square feet of high quality sustainable railway fi t for the future. capacity by 10 per cent. The new east-west route will offi ce, retail and residential space at twelve key sites

Shenﬁeld

CROSSRAIL Brentwood

Harold Wood BRENTWOOD REDBRIDGE Chadwell Romford Seven Heath Gidea Kings Park Ilford SOUTH BUCKS HILLINGDON Forest Goodmayes ISLINGTON Gate HAVERING CAMDEN Maryland Manor Stratford Park BARKING & EALING TOWER Taplow Burnham HAMLETS DAGENHAM Ealing WESTMINSTER Bond Farringdon Whitechapel West Broadway KENSINGTON & Street NEWHAM Hanwell HAMMERSMITH & Drayton CITY OF Langley Iver CHELSEA Maidenhead Hayes & Southall LONDON SLOUGH Harlington Acton Tottenham Liverpool Slough West FULHAM Paddington Court Road Street Ealing Main Line Canary Custom Wharf House Abbey Wood Twyford Woolwich WINDSOR & MAIDENHEAD T1,2,3 Heathrow GREENWICH T4 BEXLEY Reading WOKINGHAM

READING

4 5 Sustainability Report I 2015 CROSSRAIL’S SUSTAINABILITY VISION VISION & To build Crossrail sustainably by: • Seeking to minimise the impact on the environment and the community throughout VALUES construction • Ensuring a diverse supply chain benefits from Crossrail’s mission is to deliver a world-class railway Crossrail work and that materials used on the that fast tracks the progress of London. Given the scale project are sourced sustainably and importance of the project, we are committed to ensuring that sustainability underpins everything we do. • Providing a legacy of skills, learning, expertise and experience that can be handed on to the Crossrail is the first project of this scale in the UK to next generation of major infrastructure projects consider sustainability in its decision making from day one. Taking a holistic approach, it aims to minimise the • Moving a step closer to a more inclusive and negative impact on the environment and maximise safer construction industry economic and social benefits throughout the railway’s To design and deliver a world-class railway that can construction and into its operation. Activities span all be operated sustainably by: aspects of London life, impacting many communities along the route and this responsibility is taken very • Embedding energy saving and emissions seriously. For example, during Crossrail’s reduction in the rolling stock and station designs 120-year design life 85 per cent of its carbon emissions will be expended in running the operational service. • Promoting safety, comfort and wider social and Energy efficiency has therefore been a core consideration environmental benefits in the design of Crossrail in designing stations and rail infrastructure. The actions stations, trains and public spaces undertaken today will have long-lasting benefits for • Helping to secure London’s place as a London, the South East and the UK. competitive world city

The breadth of Crossrail’s sustainable activities is diverse. This holistic approach is supported by two key It includes the beneficial reuse of excavated spoil; working priorities within the Crossrail organisation: with industry to ensure that plant and equipment used on site is energy efficient and not contributing to air quality Safety – This is Crossrail’s number one value. It is problems; ethical sourcing requirements for procurement based on the beliefs that all harm is preventable, that of construction materials; promotion of cycle and vehicle everyone working on the project has the right to go safety through compulsory training; safety equipment home unharmed every day and that everyone must requirements for all lorries; and developing skills of the work together to achieve this. future workforce through the apprenticeship programme. Innovation – This is embedded within the organisation. The Innovate18 programme promotes new thinking and new ideas, many of which have CROSSRAIL VALUES an impact on sustainability for Crossrail and future projects. SAFETY: INTEGRITY: Crossrail’s sustainability performance is told through We put safety first We keep our promises the well understood themes of social, economic and environmental sustainability and is designed to meet INSPIRATION: RESPECT: the aspirations of our joint sponsors (Transport for It’s in our power to change We treat people as we’d things for the better like to be treated London and Department for Transport), stakeholders and future passengers. COLLABORATION: We’re stronger together

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The surface works involve the reconfiguration and upgrade of route infrastructure on 90 kilometres of three existing CROSSRAIL SUSTAINABILITY THEMES REPORT mainline railways to the west and east of London. The ‘on network’ programme involves the construction of a new Heathrow spur and new train stabling and maintenance STRUCTURE facilities at Ilford, Old Oak Common and Plumstead. CROSSRAIL’S KEY SUSTAINABILITY The report has been designed to be comparable with Economic progress: PERFORMANCE INDICATORS sustainability reports from previous years. Data on maximise Sustainable AND SCOPE Crossrail’s performance is presented and supported competitiveness consumption 1. Location of businesses awarded Crossrail- by additional information to provide greater context. & productivity and production related contracts Performance is analysed and opportunities have been of the economy 2. Delivery of whole life value This fourth annual report is a review of Crossrail’s identified to improve sustainability on the project. 3. Number and size of businesses awarded sustainability performance in the financial year April Crossrail related contracts 2014 to March 2015. It covers the entire Crossrail The report is illustrated with case studies that identify programme which comprises the surface works being best practice and highlight innovations that have ECONOMIC PROGRESS 4. Environmental assessment ratings delivered by Network Rail as well as the central London benefited the project or the wider industry. 5. Recycled content by value works being delivered by Crossrail Ltd. The main part of the report is devoted to detailing ECONOMIC 6. Recycling and reuse of waste material Crossrail’s central section includes the construction of 21 Crossrail’s performance against a number of performance 7. Carbon footprint kilometres of new twin-bore tunnels under London, 10 indicators. It also includes a look forward to 2015-16, 8. Environmental complaints new stations, 12 above station developments and urban details of Crossrail’s organisational profile, stakeholder 9. Construction health and safety realm improvements. engagement, reporting obligations and board membership. The physical environment: 10. Health and safety performance index Address natural resource climate change 11. Diversity in Crossrail’s workforce protection and and energy 12. London Living Wage environmental Integrated reporting 13. Strategic Labour Needs and Training enhancement compliance The concept of integrated reporting has been developed by a coalition of regulators, 14. Apprentices investors, companies and non-governmental organisations who share a view that corporate reporting should also communicate value creation. The Integrated Reporting Framework THE PHYSICAL CLIMATE 15. Jobs Brokerage service and local employment below provides a foundation for this journey and will help Crossrail to build on the quality of ENVIRONMENT CHANGE 16. Volunteering reporting. Several examples of this form of reporting can be found throughout this document. 17. Work experience ENVIRONMENTAL 18. Young Crossrail’s audience reach THE FLOW OF CAPITAL

The value creation process on Crossrail (adapted from the International Integrated INPUTS Reporting Council) OUTCOMES Promote Improve health, Protect people’s greater equality Deliver economic beneﬁts; reduced wellbeing and journey times, employment access; safety, security of opportunity CROSSRAIL local regeneration happiness and health and social £14.8 billion funding package FINANCIAL MANAGEMENT Deliver value for money Return surplus to sponsors inclusion PLAN SET TARGET MONITOR CONTROL

Tunnelling, land and property DELIVERY Ecient, resilient and accessible Plant and equipment MANUFACTUR railway, enhanced real estate Network Rail surface works ED interchange and urban realm HEALTH AND SAFETY AND EQUALITY AND SELECTED Contractor intellectual SUSTAINABILITY WELLBEING SECURITY INCLUSION INTERVENTIONS Innovation and learning legacy property, sta workforce INTELLECTUAL to support future major projects and public ideas LED lighting Construction Employees, project and SUSTAINABILITY THEMES energy reduction Training, new skills, work experience SOCIAL programme partners HUMAN Improve occupational health undertakings and assurances Lorry Driver training

Apprentices Employment opportunities Supply chain performance Supply Political support, positive SOCIAL targets corporate Crossrail’s programme Enhanced stakeholder relationships public and media interest Improve major project reputation TfL sustainability framework Water, raw materials Wallasea Island nature reserve recycled materials NATURAL reusing historical assets, use less fuel and energy The change in line weight is indicative of the scale energy and natural resources Crossrail sustainability of transformation as capital flows from initial themes investment through to outcomes.

8 9 Sustainability Report I 2015 ECONOMIC

For every £1 spent Crossrail will bring £1.97 61% of transport benefi t once sed outsid ba e the service is operational rs of ie L l o 44%of SMEs said p n p d u of the contracts o 95% they made new s n f

awarded by Crossrail contacts because o were to companies of their work on within the UK Crossrail

ENVIRONMENT

LED lighting will be used in all HIGHLIGHTS 38% OVER of excavated Crossrail tunnels 10,000 98% material and stations 86% benefi cially saving up to 38% reused energy compared 7mtonnes of material of construction equipment in to ﬂ uorescent items spanning 55 excavated lighting the central section of the route million years unearthed during construction fi tted with emissions controls across 20 sites SUSTAINABILITY

SOCIAL

4,115 Over job starts 10,000 by local or 8,039 people previously trained unemployed at TUCA 426 people drivers attended 561 lorry 9young people57 undertook apprentices learning on driver training courses work experience the project

10 11 Sustainability Report I 2015 Health and safety Implementation of next phase of the Target Zero LOOK programme in April 2015 to coincide with the transition into the new organisational structure and construction work stream. The Health and Safety Performance AHEAD Index will be enhanced with new metrics and designed to ensure that contractors maintain their proactive approach to health and safety. 2015-16 Occupational health management Continuous improvement in health risk management, fitness for work and health performance objectives. Crossrail construction programme The focus of the construction programme shifts to the Mental health and wellbeing programme huge task of fitting out the empty tunnels, stations, Undertake an employee survey to establish needs and shafts and portals with the infrastructure, power and implement targeted interventions to tackle fatigue. technology required to become a fully operational railway. At the same time, Crossrail will continue to Tunnelling and Underground Construction work closely with its partners to deliver 30 station Academy (TUCA) improvements, 12 above station developments and Work with industry to consolidate the long term success urban realm improvements across the entire route. of TUCA.

Supply chain Community investment Programme The new specialist teams and skills required to deliver A Community Investment Plan agreed for every site the new construction work stream will continue to with support and engagement from contractors. Plans present opportunities for UK companies through the implemented and reviewed on a quarterly basis of supply chain. impacts measured and reported. Air quality Reward performance Develop a Good Practice Guide as part of the health Recognise and reward the sustainability performance legacy and support the Chartered Society for Worker of Crossrail’s supply chain through the Annual Health Protection (BOHS) Breathe Freely initiative and Sustainability Awards. 2015-16 will include an additional its workplace management standard. awards category to recognise the value of the volunteer programme. Energy efficiency Continue the focus on driving down operational energy Learning Legacy requirements by working with contractors in the Begin collating lessons learned and best practice from detailed design phase of mechanical and electrical the Crossrail project and start sharing with wider components and ongoing work with Bombardier to industry from early 2016 following the launch of a ensure delivery of efficient rolling stock. Learning Legacy portal. The portal will contain a library of resources, including case studies, to help inform Construction waste future projects. Work with contractors to explore further opportunities to reduce, reuse and recycle construction waste. Apprenticeships Identify and share best practice in areas such as high Biodiversity retention rates, providing sustainable employment and Biodiversity accounting work will be undertaken to opportunities for further development. assist in identifying ways to incorporate biodiversity enhancements post-construction.

Archaeology The discoveries from Liverpool Street will be analysed in detail to reveal important history. The research, which is being undertaken by the Museum of London Archaeology, is also expected to offer the first proper understanding of the demographic profile of 16th century London.

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It was important to ensure that Crossrail would be an accessible railway. Crossrail’s new central AT LIVERPOOL stations were designed with accessibility features incorporated from the outset. Collaboration with project sponsors, Transport for London (TfL) and A fully accessible STREET the Department for Transport (DfT) resulted in CASE STUDY CASE STUDY improvements to the remaining stations on the transport“ network is a Crossrail’s archaeology team completed one of the route so each station will be accessible once the most signifi cant phases of excavation on the project service is fully operational. top priority for us, so we at Liverpool Street. Over 3,000 people took up the opportunity to watch archaeologists carefully TfL announced in October 2014 that it would fund step are pleased that when excavate layers of London history from a specially free access at Seven Kings, Maryland, Manor Park and constructed public viewing platform. Hanwell stations. Following this announcement, in Crossrail is fully operational November 2014, DfT put forward a further £14 million in late 2019 all forty stations Findings from the site – which will later become the to deliver step free access to stations at Langley, Broadgate ticket hall for Liverpool Street station – Taplow and Iver. This fi nal round of funding ensured it serves will be step free, include the foundations of old Broad Street railway that all 40 stations on the Crossrail route would be station; 3,000 burials from the former Bedlam step free. transforming how disabled cemetery; Tudor period fi nds; Roman artefacts including people can travel in and jewellery and decorated pottery; and a medieval In addition to the improvements at stations, the canalisation of the River Walbrook, one of London’s new Crossrail train fl eet will be built to the latest across the city. lost rivers. accessibility standards. This includes audio-visual Mike Brown MVO ” As the largest archaeological programme in the UK, information systems, dedicated priority seats and Interim Commissioner of spaces for wheelchairs. Transport for London over 10,000 items from 20 construction sites have been discovered to date.

18 19 Sustainability Report I 2015 ECONOMIC SUSTAINABILITY

conomic sustainability for Crossrail is built on the Eethos of contributing to a strong, stable economy that will help provide prosperity and opportunities for all. As well as providing London and the South East with a world-class, high capacity, affordable railway, Crossrail will generate significant economic benefits across the UK.

During construction the project will support over 55,000 full-time equivalent jobs through direct and indirect employment opportunities and place an emphasis on local employment and long-term skills development. The majority of business on Crossrail has gone to UK companies with a high percentage of contracts being awarded to small and medium enterprises (SMEs) and businesses located outside of London.

Crossrail is a key part of London’s future and in an economy that is inextricably linked to that of the whole country, it will be a catalyst for safeguarding the UK’s economic future too.

With up to 24 trains running per hour once operational, Crossrail will bring an additional 1.5 million people within 45 minutes of London, ease congestion, improve connectivity and reduce journey times for passengers. ECONOMIC ECONOMIC Minimising whole life costs of the project from design and procurement through construction to operation and maintenance has been essential in delivering a sustainable asset. Objectives are set to ensure good value for money, improved transport efficiency, improved service reliability and provide wider economic benefits. SUSTAINABILITY SUSTAINABILITY

20 21 Sustainability Report I 2015

Crossrail’s change management control procedure, ECONOMIC PROGRESS: ensuring whole life cost is assessed and value for money is achieved. Any change that impacts capital LOCATION OF SOME OF MAXIMISE expenditure or future operating costs is assessed to demonstrate value for money aligned with government THE BUSINESSES WINNING COMPETITIVENESS policy and guidance. CROSSRAIL CONTRACTS The 2011 revised business case for Crossrail SUPPLIERS BY REGION AND PRODUCTIVITY demonstrated an improved case for the programme. The Department for Transport forecast that for every £1 0 - 10 OF THE ECONOMY spent Crossrail would bring £1.97 of transport benefit. 11 - 50 When considering wider economic benefits, this benefit 51 - 150 Indicator 1 – Location of businesses cost ratio increased to £3 for every £1 spent (3:1). An awarded Crossrail related contracts updated business case will be undertaken to reflect the 151 - 550 extension of the railway to Reading and Twyford and 551 - 1000 At the end of the year, 95 per cent of the critical contracts the inclusion of Woolwich station. awarded on the Crossrail project were to companies within the UK and of those, 61 per cent were to suppliers Crossrail developed a theoretical framework (see overleaf) ! ! to further understand how additional whole life benefits based outside of London. Crossrail continued to closely ! ! monitor its critical construction contracts throughout the derive from major projects and used this framework supply chain. as a basis for a direct survey of the supply chain. The results summarise the significant positive impact that ! The largest contracts awarded by Crossrail this year were spending on infrastructure can have on economic growth Impact Test ! Equipment Ltd for the fit-out of Woolwich Station (£70 million) and a through distributional effects (regionally and to SMEs) ! Test and laboratory ! £28 million contract awarded to Knorr-Bremse, a and productivity impacts (supply chain, skills and major equipment ! ! ! ! !!! Cleveland ! !!!! !! !!!!! !! Wiltshire based company, for the delivery of platform project experience). 75 per cent of survey respondents ! ! ! Cable Co Ltd ! ! screen doors in the new underground stations. This were from SMEs. ! Cable complex contract will deliver the screens and sliding doors ! that will enable passengers to safely board the trains and Highlights from the survey include:

! separate the platform and track side ventilation. For the ! ! • Of the firms that saw employment growth due to ! ! ! !!! !! ! ! ! ! !!! first time in a UK rail project, these screens will utilise ! ! Crossrail, SMEs grew much faster than the larger !

current technology to display live travel information. ! ! !! companies ! ! DAM Protec Fire !! ! ! Structures Ltd In September 2014, Crossrail completed its programme Detection Plc ! ! • Crossrail’s impact on major project experience was ! Structural Fire alarms and ! ! of procurement for Tier 1 contractors, the companies with ! ! protection ! ! steel seen to be strongly positive and this experience ! ! ! ! !! ! which Crossrail has direct contractual relationships. The ! ! ! ! ! ! contributed to companies winning further work ! ! ! ! ! ! !!! ! !! ! !!! !!! !! ! ! !!! !! Tier 1 contractors will however continue with procurement !! ! !! ! ! ! ! ! !!! ! !! ! ! ! !! ! ! ! !!! ! ! ! ! ! ! ! ! ! !! ! ! ! !! !!! of subcontractors as the railway construction programme • 44 per cent of SMEs had made new contacts !! ! ! !!! ! ! ! !! !!!!!!! ! ! !! ! Schneider ! !! ! !! ! ! ! !!!! ! ! !!!!! !! ! !! !!!!!! ! !!!!!! ! ! ! ! !!!! !! !! ! ! ! shifts to railway systems. Electric Ltd ! ! ! ! !!! ! ! !! !! ! • 59 per cent of SMEs thought they were more likely to ! !! ! ! ! ! !!! Controls and ! ! !! ! ! !!! !! !! !! ! ! ! !!!! ! !! ! ! ! ! Promoting the opportunities available at Crossrail has get work from large companies switchgear ! !! ! !!! ! !!!! !!!! ! ! ! ! !! !! ! ! ! ! ! ! !!! ! ! !! !!!! ! been a core focus of the supply chain engagement ! ! ! ! ! ! ! !!! ! ! ! ! ! !! ! !! ! ! !! ! !! !! • 37 per cent of Tier 1 suppliers were likely to use new ! !!! ! ! ! ! !! ! ! ! !!!!! !! !!! !! ! strategy. To encourage UK suppliers to get involved, ! ! ! ! ! ! ! ! ! !!!! ! ! !! ! ! !! ! ! ! ! !!!!!!! ! SME partners as a result of contacts made through ! !! ! ! ! !!!! !!!!! ! ! ! ! Sorba Crossrail and Tier 1 contractors visited regions in the UK ! !! ! ! ! ! ! ! ! ! !!! ! ! ! ! !!! !! ! !!! ! ! ! ! !! !! ! ! UK Ltd Crossrail !! ! !!! ! !! ! such as the West Midlands, East Midlands, Yorkshire and !! ! ! ! ! ! ! ! !!! !!! ! ! ! ! ! !!! ! ! ! ! ! ! Cladding ! ! !!!!! ! ! ! ! ! !! ! ! North Wales. In addition to these visits, presentations ! ! ! ! !!!! ! ! ! !! • 38 per cent of SMEs felt that Crossrail had helped !!! ! !!!!! ! !! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !! !!! ! !! ! ! ! ! ! ! ! !! ! ! !!!!!!! ! ! ! !! ! !! !! !!!!! !!! ! ! were given to industry bodies such as the Rail Alliance ! ! !! !! ! !!! !! ! !! ! ! !! ! !! !! ! !!! !!!! ! ! ! !! them generate revenue elsewhere ! ! ! ! ! ! ! ! ! !!! ! !!! ! ! ! ! !! ! ! ! !!!!!! !!!!!!!! ! !! !! !! ! ! ! !! ! ! !!!!!!! !!!!!!!!!! !! !!!!!!!! ! ! ! ! ! ! !!! !! !!!!!!!!!!!!!!!!!!!!!! !!!!!! and local businesses in the London boroughs. Online ! !! !!! ! !!! ! ! !! !!!!!!!!!!!!!!!!!!!!!!! !!! !! ! !!!! ! ! ! ! ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ! Express ! ! ! !!!!! ! ! ! !!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ! ! !!! ! !! ! ! !!!! ! !!!!!!!!!!!!!!!!!!! !!!!!!!!!!!! !! ! ! ! !! !! ! !!!!!!!!!!!!!!!!!!!!!!!!!!! !!! ! ! ! !! !! ! !! !!!! !!!!!!!!!!!!!! !! !!!! !!!! Pyramid Highlights specifically related to skills and training Reinforcements !! ! ! !! ! ! !!!!!!! !!!!!!! !! !!! !! ! ! engagement opportunities via the Crossrail website ! ! ! ! !!! !!!! ! ! !! ! !!! ! ! !! !! !! !!! !! ! ! !!!! ! ! ! !!! !! ! !! ! !! ! ! !!! ! ! ! !!!! ! !!! ! ! ! ! Builders Ltd Ltd ! ! ! !! ! !! ! !! ! ! ! !!! ! !! ! ! !! !! continue through the suppliers section which now include: ! ! !!! ! !!! !! ! !! ! !!! !! !! Brick and ! !! !! ! ! !! ! Track rebar ! ! ! ! ! ! ! !!! ! ! ! ! !!! ! ! ! ! ! blockwork includes an additional interactive map which allows ! ! ! ! ! ! ! ! ! ! ! ! ! !!! ! !! ! ! ! ! ! ! ! !!!!!!!!! • 60-70 per cent of respondents said that their ! ! ! ! ! ! ! visitors to browse Crossrail’s suppliers and make ! ! ! ! ! ! ! !!! ! ! business had benefited a fair amount or a great deal ! ! direct contact. ! ! ! from training whilst working on Crossrail !! ! Indicator 2 – Delivery of whole life value ! Knorr-Bremse • 90 per cent of respondents felt that there was at Rail Systems Crossrail’s whole life value has three principal elements: least a moderate long-term benefit from training UK Ltd whole life cost, value for money and benefit realisation. with no respondent suggesting that the training had Platform screen doors no long-term impact Where a change has a material impact on the operating cost of the railway, the impact is considered through

22 23 24 CROSSRAIL THEORETICAL FRAMEWORK THEORETICAL CROSSRAIL cent. per 70 to 2and this below, fi Tier at whereas SMEs increases gure suppliers are of cent per 61 winning multiple contracts. many with programme onthe engaged been have companies UK programme Crossrail the of start Since the London. outside companies based these of cent per 61 companies with UK by won has been work of cent per 95 Overall, work. Crossrail bid for companies that and size of location the of help to track keep monitored are project onthe major contracts All project. on the available opportunities the of aware are and location, size of irrespective is help to UK, businesses ensure in the This work. Crossrail for bidders potential of base diverse and awide emphasis onattracting placed Great has been awarded Crossrail related contracts Indicator 3–Number and size businesses of Regional Local multiplier Local Job creation Job Distribution SMEs Crossrail procurement spendingCrossrail procurement Supply chainSupply Productivity CompeteFor service by its contractors. its by service CompeteFor the of use encourage to commitment its will continue chain all supply businesses of Crossrail of sizes. diverse a for opportunities many present to and will continue remains construction of years three over completion, Crossrail’s chain supply by nears procurement While companies. SME to available opportunities the size and maximises particular any suppliers of favour not does it process procurement and afair transparent be to Designed organisations. buying sector public and private linked major to opportunities contract for compete to enables businesses UK that service is afree CompeteFor CompeteFor power, signalling works. and communication fi railway the deliver to work out, t 1contractors Tier the as industries, and electrical mechanical the within seen be will in SMEs increases further is likely it that stream work systems railway the into transitions programme the As and knowledge Skills, training Skills, Productivity standards Industry Major project Major experience Exports requirements, which ensure consumer ensure safety. which requirements, and environmental safety, health, EU has met product certifi mark CE –The Européenne a that es *Conformité produces. it steelwork all to the mark CE* the apply to has gained approval Hadee onCrossrail, work its Following as aresult. register to companies other has encouraged and Hadee on Crossrail opportunities suitable and for tender identify to company benefi hugely proved CompeteFor of cial, enabling the and profi The use contracts. future bodingwellfor le enhanced reputation the in particular project, on the benefi additional the cite Hadee working from gainedts major tunnel drives. several of start successful the for crucial launch frames, machine and tunnel boring stairs emergency rings, eye tunnel of supply included the contracts million.£2 These and Peninsula Limmo totalling around portal Dock Victoria Pudding Mill at including Whitechapel, Lane, work onCrossrail, contracts numerous won company The industries. rail and coal staff quarrying, energy, across work that full-time 50 employs million £5 Hadee approximately of annual an turnover With welding. and machining fi The history. metalwork, rich fabricated in rm specialises in Sheffi Engineering Hadee in 1969, Formed a boasts eld LTDENGINEERING HADEE Sustainability Report I

2015

25 CASE STUDY I Sustainability Report I 2015 Oversite Development and Urban Realm Funding for urban realm schemes Crossrail is the first rail project in the UK to undertake (target of £90 million by December 2018) the design of stations, public space and property developments along the route at the same time as 120 Route total construction. The profits from property developments £130 million form part of the core funding package – reducing costs for the taxpayer. London total £113 million A total of three million square feet of high quality office, 90 Funding to be secured retail and residential space is planned at 12 key sites for £90 million target above or near the new Crossrail stations. In addition, £130 million of urban realm improvements will create more Third parties than one million square feet of improved public space surrounding all stations. 60 Oversite development Crossrail is stimulating regeneration and economic £millions growth. Independent research by property consultants TfL funds concludes that Crossrail will unlock or accelerate the supply of some 57,000 homes and 3.25 million square 30 Crossrail funds meters of commercial space. This is expected to add £5.5 billion to property values in London.

Funding urban realm improvements Crossrail aims to maximise the physical improvements 0 and regeneration opportunities that will arise from the new railway. To achieve this, designs have been developed Oversite developments for urban realm master plans for sites surrounding the The buildings above or around Crossrail stations and stations. Crossrail’s urban realm initiative is delivered associated urban realm schemes will deliver significant in partnership with TfL and local authorities who are physical and visual improvements to surrounding areas contributing funding alongside Crossrail. and will impact existing local communities. For this Over the last year, significant progress was made reason great care and attention has been given to design, in raising funds. TfL confirmed the allocation of a to ensure integration with the existing urban fabric. All £28.5 million Crossrail Complementary Measures designs have been undertaken by leading architects and Fund to six outer London boroughs. In addition, the urban designers and have been reviewed and approved boroughs allocated £11 million from their own funds by the Design Council and Commission for Architecture (including developer contributions). Together with the and the Built Environment. A number of the oversite improvements that Crossrail is funding, this brings developments have been evaluated as ‘excellent’ at the the total funding to £85 million, towards the target pre-assessment stage using the BREEAM rating scheme. of £90 million. This means there will be urban realm improvements outside every station along the route, enhancing the public experience. Crossrail will accelerate the The Crossrail Effect supply of some 57,000 In 2012 and 2014 Crossrail commissioned property experts Bilfinger GVA to research development trends homes and 3.25 million around its stations. The reports highlight the positive effect of Crossrail on property values and the numbers of square metres of commercial planning applications submitted compared to areas not space along the route served by Crossrail stations.

In 2015 two property agents independently produced The new oversite developments in the central section reports with similar conclusions: Knight Frank concluded of the Crossrail route will deliver prime new commercial that once averaged over each station, residential values and residential space in some of the most sought-after around Crossrail stations between 2008 and 2013 and high-profile locations in London. In Woolwich and out-performed other areas by around five per cent; JLL Limmo (Leamouth) Peninsula, the residential oversite forecasted that house price growth outperformance developments will act as a major stimulus to regeneration between 2014 and 2020 would reach an average of eight in these locations and will contribute significantly to the per cent and a maximum of 19 per cent concluding that, housing targets in the borough. ‘areas experiencing significant regeneration to combine with the Crossrail Effect will benefit the most’.

26 27 Sustainability Report I 2015

All central structures to date have achieved an CEEQUAL Target rating Client and interim design rating Post construction rating ‘excellent’ rating at the design stage or are on course Running tunnels west Excellent Excellent On target SUSTAINABLE to do so. Three structures have been completed so far: Royal Oak portal, Paddington Integrated Project and Running tunnels east Excellent Excellent On target CONSUMPTION Connaught Tunnel. Post construction ratings for these Thames tunnel Excellent Excellent On target structures have achieved a rating of ‘excellent’. Sprayed Concrete lining structures Excellent Excellent On target The Connaught Tunnel contract CEEQUAL assessment, Paddington Integrated Project Excellent Excellent Excellent achieved AND PRODUCTION completed in April 2015, performed particularly well Eleanor Street / Mile End shafts Excellent Excellent On target in the management of water resources, protection of Victoria Dock portal Excellent Excellent On target Indicator 4 – Environmental water receptors and local community and stakeholder Pudding Mill Lane Excellent Excellent On target assessment ratings management. Royal Oak portal Excellent Excellent Excellent achieved CEEQUAL Continual improvement in energy performance for these Connaught tunnel Excellent Excellent Excellent achieved All tunnels, portals and shaft structures are assessed three completed structures resulted in a new high score Stockley Park viaduct Excellent Excellent On target for overall environmental quality using the civil of 75 per cent. engineering environmental quality (CEEQUAL) Acton dive under Excellent Very Good On target assessment scheme. Additionally, specific rail Western outer track infrastructure Excellent Very Good On target infrastructure on the surface sections of Crossrail are Western inner track infrastructure Excellent Very Good On target also assessed under the scheme. Old Oak Common Paddington approaches Excellent Very Good On target West stations Excellent Very Good On target Northeast section Excellent Very Good On target Southeast section Excellent Very Good On target

BREEAM following the formal design stage assessment would The Building Research Establishment Environmental be a challenge. The original target rating for this station Assessment Methodology (BREEAM) is used for all had been ‘very good’, consistent with other stations. central London stations and Abbey Wood station in However, the design team had been hopeful that Kent – the only completely new station to be delivered additional credits could be achieved and had submitted on the existing surface rail network. the assessment on this basis. As the design was further developed by the contractor it became evident that this This year the design stage assessments for Tottenham had been overly optimistic and that it would be required Court Road and Liverpool Street were completed and to scale back initial expectations. The current target is certified as ‘very good’. Over the next year, ways of a ‘very good’ rating and the contractor will continue to improving the overall performance will be explored, seek ways in which to safeguard as many of the credits subject to engineering feasibility, cost and programme as possible to achieve a very good rating at the higher constraints. end of the rating band. Last year Crossrail reported that maintaining the ‘excellent’ rating received for Whitechapel station

BREEAM Target rating Design stage rating Post construction rating Tunnelling and Underground Construction Very Good Achieved Excellent achieved Academy Paddington station Very Good Achieved On target Bond Street station Very Good On target On target Tottenham Court Road station Very Good Achieved On target Farringdon station Very Good On target On target Liverpool Street station Very Good Achieved On target Whitechapel station Excellent Achieved Very Good expected Custom House station Very Good Achieved On target Old Oak Common depot Very Good On target On target Abbey Wood station Very Good On target On target Woolwich station Very Good On target On target

28 29 Sustainability Report I 2015

Indicator 5 – Recycled content by value stations, bringing the overall programme total to I 7.3 million tonnes since construction began in 2009. Recycled content by value is the standard industry metric developed by the Waste Resources Action Programme During the year, 98 per cent of excavated material was THE GREEN LINE as a measure for recycled content within construction benefi cially reused to create new areas of agricultural or products. Crossrail’s target across the programme is 15 industrial land, nature reserves and recreational facilities. Crossrail recognises that improving environmental per cent, with a stretch target of 20 per cent. At the end performance means helping everyone involved to understand A large volume of contaminated material was excavated of the year, Crossrail surpassed its own target by more what needs to be done and providing the motivation to do from sites at Pudding Mill Lane, Plumstead and than double at 34 per cent, an increase of two per cent it. The Green Line Recognition Scheme aims to recognise Paddington New Yard. Although much of this material from the previous year. This consistency refl ects the early and reward contracts that engage with and support their was consigned to specialist landfi ll, soil washing stage exercise undertaken by the contractors and the teams to promote better environmental behaviour. It also techniques were used for the New Yard material which continuation of similar construction over the last year aims to promote continual improvement by maintaining the resulted in diversion from landfi ll to benefi cial use using similar materials – largely steel and concrete. performance and sharing successes. elsewhere.

Crossrail contractors continue to assess opportunities to At the start of the fi nancial year, 12 of 22 active contracts had CASE STUDY procure products with higher recycled content where they achieved recognition under the scheme and a new contract exist and where there are no commercial constraints. was awarded during the year. Three further contracts are 80% of excavated working towards recognition under the scheme. Contractors Successes in this area include an increase in cement material has been transported that continue to promote great environmental behaviour replacement in concrete where possible. This has the following receipt of Green Line recognition go on to receive added benefi t of reducing the embodied carbon in by rail or water signifi cantly commendation. Two contracts achieved a commendation concrete. during the year; Hochtief Murphy Joint Venture (Thames reducing lorry journeys in the Tunnel contract), for their work in encouraging operatives to Another opportunity has been with internal block work streets of London become involved in environmental inspections (see below); and walls and collaborative work with contractors to identify Costain Skanska Joint Venture for their work in encouraging products that meet stringent performance requirements, subcontractors working on the Mile End and Eleanor Street whilst off ering higher recycled content. Crossrail generated 80,721 tonnes of construction and shafts to carry out environmental inspections and complete demolition waste during 2014-15 and over 96% of this As the construction transitions to include architectural environmental observation cards. waste was reused or recycled. fi nishes, cladding and fl ooring, this fi gure is likely to C310 Commendation change, although remain signifi cantly above the original Diversion of excavated material from landfi ll has been 20 per cent stretch target. one of the key successes of the construction programme. A Green Idea Tree was developed and displayed at all three The partnership with the RSPB to help create Wallasea Hochtief Murphy sites (Plumstead portal, North Woolwich Indicator 6 – Recycling and reuse of Island has been a key element of this success. Early portal and Woolwich station box) in June 2014. All teams were waste material partnership with the RSPB as part of holistic planning encouraged to share environmental improvement ideas by and collaboration enabled greater use of rail and water writing these down on supplied paper leaves and affi xing them This year, 1.5 million tonnes of material was excavated transportation to the site, helping remove lorries from to the tree. Following a selection process the best ideas would during the tunnelling and construction of underground London’s roads. then be implemented. Sharmjit Singh, a concrete operative from the North Woolwich portal site, had the winning idea of an environmental inspection checklist that could be carried out by diff erent staff each week. A Workforce Environmental Inspection checklist was created and has been in use since July 2014. Site supervisors coordinate Construction and demolition waste Excavated material weekly inspections on a rotating roster with diff erent staff to help improve environmental knowledge across the team and improve the environmental standards on site.

These inspections have improved environmental engagement 96.5% 98% and site standards as best practice has become second nature. ACHIEVED ACHIEVED

TARGET 90% TARGET 95%

STRETCH TARGET 95% STRETCH TARGET 100%

30 31 Sustainability Report I 2015 ENVIRONMENTAL SUSTAINABILITY

uilding new infrastructure requires the use of Bsignificant natural resources and will always impact the people and areas surrounding it. Minimising these impacts is a responsibility that Crossrail takes seriously. Crossrail strives to achieve this balance in the delivery of the project. This means looking at how goods and services are produced, the impacts of products and materials across their whole life cycle and raising awareness of social and environmental concerns.

As a long term infrastructure asset, the design of Crossrail has taken into consideration the likely impacts of climate change over its 120 year design life. Future flexibility has been factored into the design where possible, particularly with regard to water level, flood risk and higher ambient temperature.

Minimising energy consumption during the construction and operational life of Crossrail has also been a key focus area for the project. The project has seen the evolving design of lighting, lifts, escalators, cooling, ventilation systems and energy use on the trains to help meet set project targets.

Protection of the physical environment is another core component of Crossrail’s sustainability strategy. Protecting the natural resources; carefully excavating and archiving archaeological artefacts uncovered during tunnelling; minimising the impact of noise, vibration and disruption to traffic; and transport remain a high priority. To ensure impacts are kept to a minimum and the license to construct is maintained, the project adheres to mitigation plans and a strict code of conduct set within the Environmental Minimum Requirements. SUSTAINABILITY SUSTAINABILITY ENVIRONMENTAL ENVIRONMENTAL

32 33 Sustainability Report I 2015

Crossrail has achieved a year on year increase in cleaner PHYSICAL construction equipment. 86 per cent of equipment used in the central section of the route was fitted with emissions controls. A further ENVIRONMENT 12 per cent of equipment was awarded a dispensation where it was not deemed practicable to fit these controls. The progress on air emissions control has been AND NATURAL shared with Network Rail and a review in July 2014 showed that 72 per cent of equipment on the surface RESOURCE section of the route was fitted with emissions control. Crossrail received a Green Apple Environment Award (industry award) for its work around pollution PROTECTION management and is now advising the Greater London Authority on the implementation of London’s Ultra Air Quality Low Emission Zone for construction machinery.

Crossrail is committed to reducing particulate emissions from construction machinery as part of its Environmental Minimum Requirements. The use of diesel particulate filters or cleaner Euro Stage IIIB engines on construction plant and equipment are helping contribute to better air quality in London, especially for communities around Crossrail sites. Following the introduction of cleaner engines of86% equipment used in the central section of requirement in 2010, concerns about equipment the route was fitted with emissions controls reliability and maintenance have been overcome and

Construction machinery emissions control performance

100

0 2013 2014 2015

% Dispensed

% Compliant

34 35 Sustainability Report I 2015

I Water Use Later in 2015, the sea walls will be breached to allow sea water to fl ood in and help create the new wetland Crossrail is committed to protecting water resources habitat. NO NET LOSS: from pollution. Work was undertaken at the Pudding Mill Lane portal site to remove existing contamination In the last year, follow up surveys were undertaken and protect the water environment. The ground was on the water voles that had to be rehomed due to the CROSSRAIL heavily contaminated with metals, asbestos and works on site. The surveys confi rmed the water vole hydrocarbons from previous historical land uses. To population at Wallasea Island remains at a favourable avoid pollution of the groundwater 14,640 tonnes of conservation status and that no long term impacts had WEST OUTER contaminated material was removed and replaced with occurred as a result of the Crossrail project. 20,220 tonnes of clean material. In central London, where construction sites are ELECTRIFICATION Water usage during construction is carefully monitored. surrounded by dense urban infrastructure, green and Over 275,000 cubic metres of water was used on the sedum roofs have been integrated into the designs at

CASE STUDY On the western section of the route between the project this year. The most water intensive construction Whitechapel station and the Paddington Integrated Heathrow Spur and Reading, Network Rail has been processes were bored tunnelling and sprayed concrete Project. Where areas of land are suitable for restoration, using a mitigation hierarchy to ensure biodiversity lining. Contractors have been encouraged to save water carefully selected fl ora species will be used. An example habitats are not lost. The approach aims to avoid or where possible. Examples of contractors who have of this is at Westbourne Park, where a wildfl ower reduce negative biodiversity impacts or compensate taken proactive water-saving measures include: Costain species is to be planted adjacent to the railway. where it is unavoidable. Skanska Joint Venture who installed smart meters The surface sections of the route, being delivered at the Paddington site to enable them to review and To date, project teams have avoided vegetation by Network Rail, off er a greater opportunity for benchmark water use from creation of the station walls clearances in 12 locations and at 20 locations where biodiversity along the rail corridor. Network Rail has a that extend 30 metres into the ground; and Balfour avoidance was not possible, vegetation removal was target for no net loss of biodiversity. In November, the Beatty who measured their water usage to develop minimised through collaboration with the design and southeast section of the route, east London to Abbey benchmarks and identify reduction opportunities. construction teams. For example, by changing the Wood, received a Green Apple Environment Award for location of infrastructure to avoid areas of vegetation; Biodiversity tree planting to support its target. and by altering the design of a new footpath to retain Crossrail and Network Rail are using DEFRA’s mature trees, protect their root systems and maintain The fi nal shipment of excavated material from Crossrail biodiversity accounting methodology to determine a green corridor at the site. The next steps are to begin was shipped to Wallasea Island in March 2015. the value of habitats lost and created. This study will engaging local authorities and potential off set providers Over three million tonnes of excavated material has identify opportunities for increasing biodiversity value to fi nd locations for compensation planting on other sites. been used to create the landmark 1,500 acre wildlife at locations where restoration has yet to be designed. habitat – a collaborative project between Crossrail Integration will help create bigger, better habitats that This includes the area around the new emergency and the RSPB. link with existing biodiversity areas and align with evacuation and ventilation shaft at Stepney Green local biodiversity action plan priority habitats. In June station and the land around the Connaught Tunnel and 2015 Crossrail project teams will begin engaging local North Woolwich portal. authorities and potential off set providers which will lead % into actual compensation planting in September 2015. Water usage for 6 The mitigation register will be updated to record the construction cost per biodiversity unit saved: a cost that will be based Main station / large on de-vegetation and restoration costs. The aim is to concrete structures provide project and commercial managers with cost data % to support the avoidance of de-vegetation rather than 5 removal and compensation.

Piling / portal walls

% 85 3%

Demolition / utilities

1% Other (groundworks)

Sprayed concrete lining and tunnel boring machine tunnels 36 37 Sustainability Report I 2015

Archaeology Reuse of historic assets I Crossrail has reused historic railway assets as part of the Crossrail construction is resulting in one of the most construction programme where possible. extensive archaeological programmes ever undertaken in the UK, unearthing archaeological fi nds from almost The rebirth of Connaught Tunnel every important period of London’s history. The Connaught Tunnel, a disused rail tunnel built in 1878, has been brought back to life as part of the Crossrail Since Crossrail construction began in 2009, over 100 project. The 550 metre long tunnel which runs below the archaeologists have uncovered more than 10,000 items, Royal Docks next to the ExCeL Exhibition Centre, close to spanning 55 million years of London’s history and pre- London City Airport, has not been in use since December history, at over 20 construction sites. 2006. The tunnel originally served the Royal Docks when they formed the world’s largest enclosed docks in the Archaeology Fieldwork Programme 19th century. It survived bombing during World War II and Archaeological fi eldwork continued this year with many is the only existing tunnel being reused for Crossrail.

important discoveries made that will help reveal more of CASE STUDY London’s history. Last summer, 13 million litres of water was drained from the dock above the tunnel to allow workers to access the The team at Liverpool Street Station – one of the most structure. Extensive work was undertaken to deepen, signifi cant Crossrail archaeological sites – uncovered strengthen and widen the structure and to remove 135 more than 3,000 skeletons from the Bedlam burial years of coal and soot left behind by the steam trains ground (1569 to 1730). In the year ahead, these that originally used the tracks. discoveries will be subject to detailed analysis that will aim to reveal the demographic profi le of London’s very Paddington New Yard fi rst city-wide cemetery. Fieldwork on the medieval and A large number of Brunel-era rail engineering bricks, Roman layers at Liverpool Street is due to commence in recovered from Paddington New Yard was donated to COMMUNITY the later part of 2015. the Gloucestershire Warwickshire Steam Railway charity. At Paddington New Yard, remains of structures dating The bricks will be used to help reconstruct the charity back to the 1850s were unearthed, built by world railway’s Broadway Station in Worcestershire. INVOLVEMENT IN famous engineer Isambard Kingdom Brunel for his Great Pudding Mill Lane Western Railway. Found below the current rail level, the Two Victorian parish boundary markers found abandoned foundations of a 200 metre long engine shed, a workshop THE HISTORIC in excavations at Pudding Mill Lane are planned to be and two turntables were discovered. The remains were relocated as close as possible to their original positions. documented using a 3D laser scanner to help create a detailed record of the UK’s important rail heritage. ENVIRONMENT Industry publications During the year the archaeology team contributed Archaeological investigations also commenced at Volunteers and local archaeologists took part in the technical papers and articles for professional conferences, the site of the new Ilford rail depot, at the same site Charterhouse Community Dig, held as part of the 2014 journals and wider public audiences. A highlight was where a large collection of ice age mammal fossils were UK Festival of Archaeology. the inclusion of an article for the 2014 the International discovered over 100 years ago. All fi nds uncovered here The event aimed to engage stakeholders with the discovery of will be professionally identifi ed and recovered for the Conference for Cultural Heritage and New Technologies in Vienna. London’s 14th century black death burial ground. More than 90 Natural History Museum. local volunteers worked alongside experienced archaeologists Along the surface route to the west of London, the Community information and resources and uncovered Roman pottery and what is believed to be the important historic railway structures and buildings due to Signifi cant time was invested to supporting a broad courtyard to a 15th century chapel or meat kitchen. be altered or demolished as part of the programme were range of media production to help engage people with The archaeology team also held a learning session at Christ recorded to ensure an accurate record of them can be London’s history. Church Primary School in Ilford as part of its Young Crossrail submitted to the historic archives. programme. Channel 4’s Secrets of the Black Death documentary Post-excavation dissemination and publication was inspired by the excavations at Charterhouse Square. As well as delivering a Liverpool Street Dig The BCC, Discovery Channel and other Channel 4 “ Analysis of Crossrail archaeology fi nds is underway. brand new railway for the A volunteer research project was undertaken, designed to In the year ahead, a series of reports documenting the documentaries also featured references to other Crossrail identify the names of individuals buried in the Bedlam Burial fi ndings and analysis will be released. These will include archaeological fi nds. capital, the construction of Ground from burial records across London. detailed information about the historic buildings and Crossrail’s media strategy secured wide press coverage Crossrail is resulting in one range of railway heritage recorded across the project; the locally and internationally, supporting this community The names and backgrounds of over 5,000 Londoners dating to discovery of a Tudor Manor house at Stepney Green; and education objective through the provision of diverse of the most fascinating and the 16th and 17th centuries were identifi ed. Among the common the Thames Ironworks and Shipbuilding Company, one of resources and content. Supporting the range of TV, radio, causes of death were the plague, consumption, small pox and London’s most important industrial archaeology sites at print and online resources that were made available, extensive archaeological even the fl u. Records show that child mortality in that period Canning Town. Crossrail produced a number of informative videos which programmes in the UK. was very high and some buried here met a violent end through were shared online. fi ghts and executions. Isabel Dedring, Deputy Mayor for Transport”

38 39 Sustainability Report I 2015

Lighting technology Other carbon reduction measures more energy efficient that those currently used on the Detailed research into LED lighting technology was Given the nature of underground stations and the tight underground system. Procurement for these commenced ADDRESS completed and will help ensure the delivery of reliable, physical constraints of Crossrail sites, it has not been this year. All new stations will also have sophisticated low maintenance and low energy solutions. The new possible to harness renewable energy on any scale. lighting controls and electricity sub-meters installed. underground tunnels and stations in the central section However, it was recognised early on that the construction This will be integrated into a sophisticated building CLIMATE CHANGE will be lit with LED lighting – a design solution that was of Crossrail would provide a unique opportunity to management system that will allow for optimisation of achieved in the last year as a result of collaboration with future-proof the oversite developments (commercial station energy performance. the lighting manufacturers, designers and future asset developments above train stations) by incorporating AND ENERGY It is forecasted that 2.5 million tonnes of carbon savings operators. This lighting solution will be extended to technology designed to extract ground heat from around tunnel maintenance and emergency access lighting, the station structure. will be achieved by Crossrail from the start of the Indicator 7 – Carbon footprint construction programme through to operation for the Rolling stock and depot Crossrail stations have a design life of a minimum of 120 next 120 years. This is close to a 20 per cent increase on Construction carbon emissions The development and review phase of the Class 345 years (they are expected to last considerably longer). Crossrail’s baseline figure. Crossrail’s target for the reduction of construction related Rolling Stock programme, Crossrail’s new trains, A typical commercial development in central London, carbon emissions is eight per cent. With over 60 per commenced in 2014 and is due to be completed before however, would not be expected to last this long and is It is important to manage the operational energy over cent of construction completed and many of the energy construction of the trains begins in autumn 2015. likely to be replaced at least twice during the lifetime of the lifetime of the project as it equates to 78 per cent of intensive activities reducing, Crossrail has achieved a The review process indicates that the trains will meet the station. If the station does not have the provision the railway’s total carbon footprint. The focus on keeping reduction of close to 11 per cent against the baseline. Crossrail’s energy usage commitments. for the capture of this ground heat, then the opportunity train weight to a minimum and ensuring an uninterrupted This equates to a saving of about 52,000 tonnes of CO 2 is lost forever. This technology has therefore been service with minimal signal failures will help to minimise emissions. This is a slight reduction from 2013-14 but Train mass and aerodynamics – the principal installed and work is being undertaken with prospective operational carbon emissions. remains close to Crossrail’s stretch target. determinants of energy consumption on moving trains developers of Crossrail sites to ensure that the capability – remain within specification and the smart on-board Crossrail is evaluating the application of the new to capture both heating and cooling from this provision is control systems that curb waste on heating and cooling Greenhouse Gas (GHG) Protocol for the treatment utilised when the first developments are built. Total carbon emissions have begun to take shape. The aspiration to use LED of carbon reductions for green tariff electricity. 14,000,000 lighting inside the trains has been met. Areas to be Whitechapel station has provided the only opportunity Electrical energy (known as Scope 2) has been treated explored in the year ahead include the approach to for a solar photovoltaic array that can provide a viable inconsistently by the industry and the Protocol, 12,000,000 validate energy performance and the ways to ensure proportion of the station’s energy requirements. This will (Greenhouse Gas Protocol, Scope 2 Guidance, The operational practice, such as energy efficient timetabling, be included as part of the final design. 2 World Resources Institute) finally provides a common 10,000,000 use of the driver advisory speed guidance systems and accounting methodology. the optimisation of Automatic Train Operation, maximise It was reported last year that the lifts and escalators that will be used in the new stations are significantly 8,000,000 Energy consumption of the tunnel boring machines was energy efficient design.

considerably lower than the original estimates made in of CO Tonnes In addition to the new trains, Bombardier, the supplier 6,000,000 2010. Work will be undertaken to quantify and confirm awarded the contract to deliver Crossrail’s new that reporting of carbon savings is against a robust rolling stock, is required to develop the design for the 4,000,000 baseline. maintenance depot at Old Oak Common and to ensure 2,000,000 Embodied carbon an energy efficient and low carbon design solution. % Work was undertaken to reduce the embodied carbon A number of energy efficient design features were 15 confirmed in the last year. These include roof mounted 0 in construction materials. The biggest opportunities Baseline 2010 Predicted 2014 in this area are the reduction of material quantities in solar thermal photovoltaic panels, energy piles and a Crossrail carbon construction and the reduction of cement used in concrete. gas fired combined heat and power system. Whilst the Total carbon emissions emissions including Embodied primary purpose of piles are to support the building % Cement production is carbon intensive as the conversion structure, this design incorporates water filled pipework surface station 5 of calcium carbonate to calcium oxide, one of the key loops that allow heat extraction from the ground to be works components of Ordinary Portland Cement, releases used to heat the depot. Construction carbon dioxide. In addition, the heat required for cement kilns is derived from hydrocarbon based fuels. Any Other indirect carbon savings will derive from rain water reduction in cement will achieve a reduction in the harvesting, which will capture water required to wash the % inherent carbon in concrete. trains. This reduces the need to use mains water. 1 Tunnel Boring Machines Crossrail’s concrete specification requires a minimum of The use of these combined technologies for the depot 50 per cent cement replacement but replacement of up is expected to reduce operational carbon emissions by % to as much as 72 per cent has been achieved in instances up to 35 per cent. If achieved, this will surpass Crossrail’s % current target reduction rate of 20 per cent. 78 1 where cement performance requirements and curing time has allowed this change. Logistics materials Collaboration with the supply chain to identify opportunities to increase cement replacement will continue.

Operational 40 41 Sustainability Report I 2015

Indicator 8: Environmental complaints The majority of the complaints (618) received this year A very educational I were from the central section of the route. The remaining “ Limiting the impact on people living and working near 167 complaints were received from the surface sections NOISE experience which gave Crossrail sites, especially those in densely populated from areas such as Maidenhead, Acton, Abbey Wood an informative glimpse areas, has been a high priority. and Stockley. MITIGATION In 2014-15, 785 environmental complaints were received 90 per cent of all the environmental complaints related into the Crossrail project. Crossrail worked with contractors to develop construction by the Crossrail Helpdesk. to noise and vibration, particularly for works during the related noise and vibration improvement plans to ensure I very much appreciated night. Complaints were primarily from people in close A number of requirements are in place to help minimise performance reﬂ ected industry best practice or beyond. proximity to the works, such as Whitechapel and Bond the impact on local communities: the opportunity to visit Street. Three contractors achieved world-class status for their the sites and to get an • All contractors must use industry best practice to exemplary work managing construction noise and vibration: Where the level and duration of noise reaches certain minimise inconvenience understanding of the criteria, residents are off ered secondary glazing as noise • Costain Skanska Joint Venture, Paddington site • Local authority approval must be received insulation or in more severe cases, temporary rehousing. project. CASE STUDY A majority of complaints were directly related to the • Bam Nuttal Kier Joint Venture, Moorgate site authorising the working methods proposed which Visitor survey ” response considers disturbance as part of the process activity associated with the sprayed concrete lining work • Laing O’ Rourke, Custom House site Open Doors, March 2015 in the tunnels. Where possible, this impact was mitigated • A 24 hour helpline allows people to seek advice or to using alternative construction methods. World class performance comprises: register a complaint • Strong culture of eff ective management BEHIND THE • Innovation • Community engagement HOARDINGS Total number of environmental complaints (breakdown by category) • Compliance Local residents often hear the noise generated at construction sites but rarely get the opportunity 80 • Integrated team to see the work taking place behind the hoardings. 70 • Eff ective planning Understanding the source of noise and why it is generated can lead to the reduction of annoyance felt by residents. 60 • Quality of consent applications During the year, a number of Crossrail sites hosted 50 Exemplary performance was demonstrated through open days to give local communities the opportunity to examples such as embedding noise management experience construction work behind the hoardings. 40 throughout the organisation, from the appointment of noise champions, to procurement of plant and equipment. At Victoria Dock and North Woolwich portals, 139 residents 30 A strong focus was placed on integrating community attended site-based events to see the dismantling of two Number of complaints engagement to improve how feedback was received from tunnel boring machines and hear about the construction 20 residents to increase understanding of the impact of noise activity directly from those working at the site. and vibration. 10 At Bond Street station, groups of local residents who were being impacted by underground construction activity, 0 Innovative noise reduction methods implemented at P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 these sites included quiet methods of reducing concrete, were off ered a tour of the station box and tunnels to see removing piles and increasing off site pre-fabrication. the works taking place underneath their feet.

Air quality Noise and vibration Site lighting Building on existing successes, contractors will continue to Crossrail extended the open day experience even further work towards achieving a world-class status in 2015-16. by participating in the London-wide Open House and Open Water resources Contaminated land Excavated material, waste Doors events. On 20 September 2014, four sites (Canary management and recycling Wharf, Connaught Tunnel, Farringdon and Moorgate) hosted a total of 6,103 visitors. Over the fi rst weekend of March 2015, nine Crossrail worksites welcomed 402 people through their doors to help them learn about the project and construction on site.

The responses to all of these events were overwhelmingly positive, with many visitors expressing excitement at the opportunity to experience and see construction work fi rst hand.

42 43 44 CASE STUDY I reduction of embodied CO embodied of reduction tonne in a598–670 resulted which cent per up 72.5 to increase quantity GGBS to lead Bros, and Byrne Venture Joint Skanska Costain Crossrail, between collaboration but GGBS cent per 50 comprised initially mix concrete The long. metres 300 isTerrace approximately which Road Eastbourne of length and entire spans the concrete of embodied CO embodied of level lower has afar manufacturing, steel of product Slag awaste (GGBS), Furnace Blast Granulated Ground reduction in quarried material usage. material in quarried reduction global CO global asfi asmuch that of intimated cent per seven to ve have models climate Numerous product. intensive carbon and energy is ahigh production, in concrete abundantly used (OPC), Cement Portland Ordinary EMBODIED CO EMBODIED IN REDUCTION STATION PADDINGTON Paddington station roof which comprises 10,000m comprises which roof station Paddington fiThe the for was used this slabof concrete rst embodied CO landfi to limit waste subsequently the reduce ll and and GGBS with OPC is replace possible to It OPC. than 2 emissions are a result of cement production. production. cement of aresult are emissions 2 . 2 (53 kilogrammes per square metre) metre) square per kilogrammes (53 2 in the roof slab and 710 tonne tonne slab and 710 roof in the 2 3

COS T £1 establish. establish. to cost orno little changes requiring the of and offi construction both many with sites ce on seen has been activities savings energy lower CO lower from impact environmental aswell apositive benefi as £2 million project the to of about ts fi are there aconsequence, As norms. nancial industry against cent per eight by project the complete to required and electricity fuel the reduce to forecast are initiatives These carbon. associated and costs and electricity fuel the reduce to implemented been have initiatives Many intensive. is energy nature its by Construction savings in construction Energy Integrated reporting Integrated AND FITTINGS LED LIGHTING .7 m 2 emissions. Greater awareness of of awareness emissions. Greater CO MATERIALS 2 £0.2m COMMITMENT REDUCED £17.2m £0.1m LABOUR SAVING SAVING BENEFITS £19.9m SAVING ENERGY £2.4m ENVIRONMENT WORKING AT REDUCTION 23,400t CO BRIGHTER NATURAL STATION HEIGHT FEWER HOURS COS T £0 FUEL SOURCES LIGHTING AND .3 (APPROX COST) 2

EFFICIENT m

ENERGY commuters. benefi and safety health and workers to ts also bring lights lighting. LED conventional to alternative as aviable it reinforcing costs off than more do the initial implementation set and costs maintenance operating reduced The requirements. maintenance bulbs and reduced effienhanced energy of longevity greater ciency, and fienvironmental through nancial impact lighting has apositive LED to switch The savings. and carbon cost life whole in asignifi will result lighting in stations cant LED to conventional from move to decision The lightingLED whole life benefits CO 2 COMMITMENT £0.1m FUEL SAVING £1.5m £1.5m SAVING ELECTRICITY £0.6m BENEFITS £2.2m Sustainability Report BY USINGELECTRICITY FOR GENERATORS INSTEAD OFFUEL INSTEAD OFFICE BUILDING CONSTRUCTION 11% SAVED BY BY USINGLED INITIATIVES 19% SAVED 15% SAVED LIGHTING DURING I

2015 45 46 SOCIAL SUSTAINABILITY D and improving links to international travel. travel. international links to and improving increasing London’s times, accessibility journey shortening congestion, reducing by in London experience travelling the of quality the will improve Crossrail population. the of minimising wellbeing the and improving delays comfort, in around reasonable get to people allowing by contribution makes avaluable public transport happier Good population. and healthier from a benefits social significant are There experience. passenger the and enhance stations and around within areas regenerate to focus awider of is part unique This programme London. in central public of art alegacy will leave that strategy art avisionary deliver to and artists sponsors with working is Crossrail Line, Culture the programme, art its Through year. the over undertaken ideas were innovative of trials Several of sustainability. field in the ideas, particularly new thinking and fostering new of promotion its continues Innovate18, programme, innovation Crossrail’s bespoke procurement. responsible of impacts consider wider the that and initiatives projects local to contributing by communities support to continue 1contractors Tier and its Crossrail chain supply remains the apriority. within winning work of their chances and maximise routes procurement the and businesses ensuring understand local sites construction to locally live that workforce the of proportion Increasing the programme. construction in the involved all as as much possible risk for those reduce and to hazards in identify to place are Systems paramount. is and health security safety, that in recognition project the across accidents zero for aspiration has the Crossrail UK. in the projects future to Crossrail beyond extend will workforce askilled in developing investment This project. the deliver to required standards high the maintain help to apriority be to continues education and training in investment Significant route. the along businesses and people with workforce skilled SUSTAINABILITY SOCIAL offers a significant opportunity to develop a highly highly a develop to opportunity a significant offers and employer is amajor Crossrail construction uring Sustainability Report I

2015 47 Sustainability Report I 2015

established the four-cornerstone model for occupational The external commitment has been realised through the A second area of research was undertaken and focussed health management. This model forms the basis for the participation and support of a number of UK and industry- on fatigue, which can have a significant impact on IMPROVE wellbeing improvement plan until the end of the project. wide health initiatives including: safety, performance and health. The outcome of this research resulted in changes to some shift patterns and Healthy company – commitment to the health • The Public Health Responsibility Deal – annual update the commissioning of additional research which will help HEALTH of our workforce following health campaigns further understand the underlying causes of fatigue. The occupational health and safety commitment for those working on the Crossrail project is implemented through • The Institution of Occupational Health and Safety’s Fitness for work – managing the effects of health WELLBEING the Occupational Health Standard. This sets out the ‘No Time to Lose’ campaign on work requirement for good health management and forms the • Safe Effective Quality Occupational Health Services A review of occupational health practice in Crossrail was basis of Crossrail’s contractual requirements. To ensure – with more occupational health service providers conducted in 2014 and procedures updated. This included AND HAPPINESS effective delivery and continuous improvement, a rolling attaining accreditation a targeted pre-placement medical assessment process, audit of local arrangements is delivered in collaboration communication of the management referral process and Occupational health and wellbeing with teams on site. • Constructing Better Health – establishing a user improving the reporting of adverse results from drug and forum for all Crossrail principal contractors and their alcohol testing. Crossrail recognises that health and wellbeing of The audits have focused on: Occupational Health service providers its employees are intrinsically linked to sustainable Wellbeing – providing information and tools to maintain performance and a good work life balance. For this reason • Pre-placement health assessments for all employees Health risk management – protecting people from optimal health each Crossrail site is supported to help minimise health • Providing access to occupational health service inherent risks and ensuring zero harm The wellbeing programme is driven at a local level, with risks and promote health and wellbeing. providers who support the sites to identify health During 2014, a series of health hazard management monthly toolbox talks and events that cover fatigue, campaigns were delivered with particular emphasis coronary heart disease, respiratory health, sun awareness, Crossrail’s occupational health and wellbeing improvement needs and deliver appropriate services as needed on protecting people from exposure to air borne hypertension and back care. plan is designed to increase understanding, allow informed • Managing key health risks contaminants, some of which are carcinogens such as decision making and encourage delivery partners and diesel engine exhaust emissions and silica. To increase contractors to promote a philosophy of optimal health • Maintaining an effective drug and alcohol testing understanding of these hazards and how exposure can be to staff. Research has been undertaken to gain greater programme managed an occupational hygiene monitoring research understanding of health risks, recognising the importance project was commissioned. of focusing not just on reported health incidents but on • Promoting health education for everyone working protection from longer-term health risks such as cancer. on site

In 2014 the Crossrail team continued to build on the • Ensuring clear accountability and responsibility for Occupational Health and Wellbeing Strategy and health management on site

COMMITMENT MANAGING THE TO THE HEALTH OF THE EFFECTS OF OUR WORKFORCE HEALTH ON WORK

HEALTH RISK FITNESS MANAGEMENT FOR WORK

HEALTH RISK WELLBEING COMPANY

PROVIDING PROTECTING OUR INFORMATION WORKFORCE FROM AND TOOLS INHERENT RISK AND TO MAINTAIN ENSURING ZERO HARM OPTIMAL HEALTH

48 49 Sustainability Report I 2015

Supported by the Golden Rules, a number of high risk RESPECT activities were also identifi ed. These high risk activities are PROTECT THE BASICS those that will be present during the remaining phases of the project.

PEOPLE’S SAFETY The updated Target Zero messaging and communication will take eff ect from April 2015 to coincide with the move to the new organisational structure that refl ects the transition to SECURITY the new construction work streams. CONFINED SPACES BREAKING GROUND

Despite Crossrail’s stringent contractor safety requirements, AND HEALTH ASSESS a fatality occurred in March 2014 involving experienced THE RISKS nozzleman, Rene Tkacik, at the Fisher Street site. The Indicator 9: Construction health and safety inquest into the incident concluded in March 2015. The Jury determined Mr Tkacik’s death was accidental. Everyone who Crossrail has a good heath and safety record and sets the works on Crossrail continues to be aff ected by this terrible most stringent contractor requirements in the industry. incident. Crossrail’s thoughts and sympathies remain with Health and safety has always been, and continues to be, the Rene’s family, friends and colleagues. number one value for Crossrail and is critical to the delivery FIRE/HOT WORK ENERGISED SYSTEMS of the project. Following the incident, Crossrail together with its tunnelling CHECK contractors jointly produced guidance on exclusion zones The number of hours worked on the Crossrail project in which has been shared with the wider tunnelling industry. the year again increased. A total of 18.8 million hours THE SITE To support contractors in complying with their obligation to were worked this year, compared to 18.2 million in 2013- provide briefi ngs in relevant languages where there are non- 14. Crossrail monitored performance closely, adapting English speakers, Crossrail will introduce additional assurance its approach to promoting health and safety among checks to verify and confi rm the necessary communication contractors, to account for this increasing workload and of important information in the appropriate language or ongoing changes to the type of activity being undertaken languages for the team. on the project. PEOPLE & PLANT LIFTING OPERATIONS

The Target Zero aspiration remains at the core of Crossrail’s Crossrail’s three health and safety goals for approach to promoting excellence in health and safety. The FOLLOW SITE 2014-15 were: three founding principles continue to form the foundation of REQUIREMENTS GOAL 1: Strive for excellence in industry health and safety that approach: performance through continued focus on Health and Safety Performance Index (HSPI) and Gateway awards • We all have the right to go home unharmed every day Indicator 10 – HSPI Performance • We believe that all harm is preventable The HSPI metric is used to provide a leading indicator of • We must all work together to achieve this Crossrail contractors’ health and safety performance and their WORKING AT HEIGHT SPRAYED CONCRETE LINING commitment to continuous improvement. HSPI was enhanced Until the end of 2014-15, these principles were supported by at the start of this year to include metrics, specifi ed by each seven Golden Rules that related to the safe management of SUPPORT contractor and based on factors considered a priority to driving, lifting, working at height, sprayed concrete works, EACH OTHER improve health and safety performance. These metrics were electrics, confi ned spaces and breaking ground. combined with measures specifi ed by Crossrail and applied to As the Crossrail railway construction programme transitions all contractors. from the tunnelling work and station build to station fi t- Gateway, Crossrail’s health and safety assessment scheme, out and railway systems installation works, new people encourages good practice and innovation on site as well will commence employment with Crossrail. A review was as the opportunity to share ideas and learning. The output RAILWAY OPERATIONS undertaken to ensure the messaging of Target Zero remains from Gateway assessments, which are taken twice a year, fresh and relevant. This was undertaken in collaboration contributes to 50 per cent of HSPI. This year, improvement with Tier 1 contractors and their supervisors, who provided was observed on all contracts and the project’s fi rst contract, input into the review. Paddington station (C405), achieved an overall status of As a result of this review, fi ve new behavioural-based ‘Inspiration’, the highest award available within the scheme. Golden Rules were identifi ed that are intended to be An HSPI score of 1.0 signifi es contractual compliance. A applicable to all situations and all employees, regardless score above 1.0 signifi es good practice and the maximum of their trade or the task being undertaken. score is 3.0. At year end Crossrail achieved an overall HSPI

50 51 Sustainability Report I 2015

score of 2.35 an improvement from the previous year’s GOAL 2: Continue to drive the Frontline Leadership GOAL 3: Drive down accident rates • A Best Practice Guide covering ‘Sprayed Concrete score of 2.09. This was achieved against the new, more Programme (FLP) Lining (SCL) Exclusion Zone Management’, was challenging measures and 94 per cent of all Crossrail Crossrail set the objective to reduce the Accident created collaboratively with Crossrail contractors contracts scored 2.00 or above by the end of the year, An objective was set to progress a further 100 Frequency Rates (AFR) – measured per 100,000 hours to specify suitable standards to safely manage SCL exceeding the corporate objective of ‘85% of contractors supervisors through the Crossrail FLP this year. FLP worked – by 40 per cent this year. activity. Best practice guides are planned for release provides training for contractors’ supervisors to improve above or equal to 2.00’. The RIDDOR AFR (including injuries resulting in more than in 2015-16 to cover lifting operations, fi re safety and leadership skills, including competencies to help them air quality management in tunnel environments HSPI will be further enhanced in 2015-16 with new exhibit the right behaviours in terms of health and three days lost time) exceeded this target, reducing from metrics, designed to further increase the challenge and safety. This objective was exceeded, with a total of 120 0.33 to 0.18, a reduction of 45 per cent. The Lost Time • This year, 48 health and safety alerts and 17 good ensure contractors’ proactive approach to health and supervisors enrolled in the programme. Combined with Case (accidents resulting in one or more days absence) practice bulletins were created and distributed safety is maintained. previous years, more than 250 supervisors have been AFR narrowly missed meeting the target but still showed across the project, ensuring consistent and shared engaged in the FLP programme. a 33 per cent improvement, reducing from 0.48 to 0.32. knowledge among all Crossrail contractors

The reductions in AFR are a welcome success and • Behaviour Infl uences Behaviour (BiB) – helps develop exceed the improvements made last year. This ongoing internal Crossrail leaders to ensure they exhibit the improvement supports the approach taken to promote right behaviours and understand how they infl uence and develop health and safety excellence across the whole the behaviour of others. To further advance this programme. This year has seen further development of programme, Crossrail will expand on previous work, that approach, with ongoing improvement to initiatives, with a drama-based, interactive programme under many of which are now regular features of the annual development to be rolled out in 2015-16 calendar at Crossrail. • A risk based approach to assurance was implemented • Have Your Say – This annual health and safety climate this year, with the agreed audit programme delivered survey was completed by over 4,300 respondents, fully and supplemented with ad-hoc assurance with a strong health and safety culture evident across assessments undertaken on topical health and safety the programme issues • Two more Stepping Up weeks were held this year, with activities at all sites designed to improve engagement in health and safety

1,600 0.35

1,400 0.3

1,200 0.25

1,000 0.2 800 0.15 600 3 Hours worked (’000s) Hours worked 5 0.1 400

1 AFR RIDDOR injury/3+day Lost-Time 5 0.05 200 3 1 1 3 1 4 2 2 2 2 2 1 1 1 1 0 0 13 01 02 03 04 05 06 07 08 09 10 11 12 13

Total hours worked on Crossrail RIDDOR Lost Time (>3 days) per period includes legal RIDDOR 7+ days and 3+ days lost time RIDDOR Specifi ed Injury RIDDOR DO - RIDDOR Dangerous Occurrence 52 53 Sustainability Report I 2015

I Construction logistics leadership a vehicle visits site. Each check is recorded on handheld computers and reported monthly to monitor and track the Crossrail continues to set high standards and compliance levels of each principal contractor. STEPPING UP demonstrate leadership in developing and implementing safer construction logistics working practices and At the end of March 2015 the principal contractor level of procedures. The Construction Logistics for Cycle vehicle safety compliance across the project was running WEEK Safety (CLOCS) initiative, founded on the best practice at 99.4 per cent. This is a testament to the ongoing implemented by Crossrail, continues to gather pace and commitment of Crossrail’s supply chain to meet their Stepping Up Week is a bi-annual, health and is now supported by leading industry bodies, contractors, contractual requirements and to make London safer for safety engagement and focus week that has regulators, vehicle manufacturers, logistics operators and vulnerable road users. proved enormously successful at Crossrail. clients. As a CLOCS champion Crossrail played a key role It provides Crossrail and its contractors an Lorry driver training opportunity to reﬂ ect on performance and drive in helping shape this initiative by sharing lessons learned forward targeted improvements. through working groups managed by TfL’s CLOCS team. Since November 2009 the award wining lorry driver CASE STUDY Crossrail also continues to pass on best practice to other training programme has delivered 561 courses and For each week, Crossrail and its contractors infrastructure projects and to local authorities. continues to go from strength to strength with a total of developed their own events, relevant to their own 8,039 drivers attending the one day course up to Crossrail’s leadership eff orts to improve road safety for workforce and targeted at the health and safety 31 March 2015. The course remains focussed on ‘Sharing risks specifi c to them. A leadership message to vulnerable road users and encourage the construction London’s Roads with Vulnerable Road Users’ but is open and close the week was delivered at each industry to follow best practice will continue relentlessly. overlaid by key project information covering Crossrail contract site by both Crossrail and contractor health and safety policies, approved lorry routes leadership teams. Crossrail’s Board members were The Project Manager responsible for Crossrail’s road also engaged with activities during each week. safety initiatives, Michael J Heduan, was awarded the and contract requirements covering vehicle safety MBE by Her Majesty the Queen in December 2014 in requirements. Crossrail continued to host observers from Activities included: recognition for ‘Services to Road Safety in London’. stakeholder organisations and safety managers and company directors from the supply chain. • Guest speakers sharing their experience Making construction vehicles safer of incurring personal injuries while at work The two main performance indicators are consistently and the impact this had on their own and By introducing stringent standards for all vehicles involved high in that 91 per cent of drivers agree with the others’ lives in building Crossrail, over 40,000 heavy goods vehicles statement: “This course has signifi cantly raised my • Mock rescue activities from cranes, mobile (HGV) and more than 14,000 vans have been made safer. awareness of sharing London’s Roads,” and 93 per cent elevated work platforms and waterways of drivers agree with the statement: “This course will defi nitely make me a safer driver”. This year’s fi gures • Health seminars and fi tness challenges mirror last year’s record high results for the training. • Hazard spotting, tailored to specifi c locations Crossrail is exploring the introduction of a van driver and tasks 40,000+ training course and is collaborating with TfL on the design, • Spill response and clear up exercises development and implementation of it. As Crossrail heavy goods vehicles and transitions into a new construction work stream, fewer • Trading places exercises involving plant HGVs will be seen as higher numbers of light vans up to operators and ‘on foot’ operatives 3.5 tonnes will be used. Feedback from these activities was consistently positive, with contractors sharing the view that they were benefi cial in developing a health 14,000+ and safety culture and encouraging continual vans used on Crossrail improvement. Following each Stepping Up have been made safer Week, a notable increase in the number of near misses, observations and good practices has been reported. Analysis of the incident data confi rms The fi tting of a standard set of safety equipment to that increased reporting of these ‘none harm’ all lorries working on the project, along with rigorous incidents correlates with a decrease in injury rates. compliance checking procedures applied each time a vehicle visits a Crossrail worksite, has set high standards in the construction industry for vehicle safety. Nearly 600 principal contractor staff across 53 worksites, including lorry holding areas, are trained and qualifi ed to undertake systematic vehicle safety checks every time

54 55 Sustainability Report I 2015 Road safety in the community during January and June. Young Crossrail ambassadors “Crossrail made ethical sourcing of construction materials present a ten-minute cycle safety scenario alongside a central part of the procurement process. By doing so it Exchanging Places safety scenarios from other organisations including the PROMOTE made fundamental changes to the way reinforced steel Crossrail’s Exchanging Places efforts have reached over Metropolitan Police, London Fire Brigade and the Youth was procured for a national infrastructure project so that 3,600 cyclists directly to raise their awareness of sharing Offending Team. Crossrail’s ‘Be Safe, Be Seen’ interactive sustainable procurement was an integral part of the London’s roads with HGVs. session encouraged children to wear helmets, reflective GREATER procurement processes.” clothing and bike lights at night and informed them of Lee Brankley, General Manager, UKCARES Since early 2012 Crossrail, together with the Metropolitan the dangers of blind spots through the use of a mock-up Police and the City of London Police, have delivered local HGV lorry, webcam and video. QUALITY OF Performance assurance Exchanging Places events around Crossrail worksites and also featured at the London Bike Show. Crossrail also took Crossrail continues to pioneer the protection of vulnerable Crossrail uses a performance assurance framework as the lead role in organising CLOCS champions to support road users through the continued mandating of vehicle OPPORTUNITY one of its principal tools for encouraging contractors the 2015 Bike Show safety event at which 1,176 cycling safety equipment. Despite these efforts, during the year to perform above and beyond minimum contractual enthusiasts underwent a safety briefing on cycling close covered by this report, a fatal collision occurred involving requirements. It has proved to be successful in to HGVs. a lorry operated by a Crossrail contractor leading to the AND SOCIAL encouraging contractors to meet or exceed their targets, tragic death of a female cyclist. Crossrail’s thoughts especially those relating to strategic labour needs and Newham junior citizens event – cycle safety remain with her family, friends and colleagues. Young Crossrail works with the Metropolitan Police training. as part of a three-week Junior Citizens Scheme for INCLUSION Changes were made to reflect the new challenges primary school students in Newham. The event runs and opportunities expected to arise as a result of Ethical sourcing section the transition in Crossrail’s construction programme. Crossrail continues its proactive approach to addressing In particular, contractors are encouraged to engage the issues of ethical sourcing. Through the Ethical Supply proactively with the more complex supply chain typically Chains in Construction Working Group, procurement associated with this phase of the project to maximise specialists from Tier 1 contractors have been engaged in a opportunities and minimise risks. The changes are also Integrated reporting collaborative manner to share best practice and ensure a designed to help contractors develop their longer term BENEFITS Lorry safety consistent and rigorous approach to ethical procurement. capacity to deliver similar outcomes on future projects.

Crossrail has been proactive in As procurement moves to more complex mechanical and Specific areas of focus in the revised performance ACCREDITED TRAINING improving the safety and wellbeing electrical components, the ethical risks increase. Crossrail assurance framework include sustainable employment, TO MORE THAN 8,000 of road users. Lorry safety has has engaged with the Building Research Establishment high-quality apprenticeships, robust monitoring and DRIVERS been prioritised through a number (BRE) to work with their group responsible for sourcing implementation of the London Living Wage and of key initiatives that target four mechanical and electrical products and has also promoting equality and inclusion. OVER 3,600 key elements: drivers, vehicles, contributed to the BRE’s resilient resourcing across the CYCLISTS value chain. M hauliers and cyclists. The mandating Indicator 11 – Diversity in Crossrail’s .4 UP-SKILLED 2 of standard safety equipment to workforce T Crossrail promoted the importance of ethical S DRIVER be fitted to all lorries and vans O procurement on public sector projects at industry C TRAINING AND working on Crossrail triggered an Crossrail and its contractors are committed to promoting SUPPORTING A REDUCTION IN events such as the Action Programme for Responsible EXCHANGING ACCIDENTS AND AN INCREASE diversity, valuing talent and respecting each other and investment of about £60 million Procurement, an Engineering and Physical Sciences PLACES IN PROTECTION OF PERSONAL the communities they impact. from the industry. In combination Research Council funded programme led by SAFETY ON CROSSRAIL AND with specialist driver training and m NON-CROSSRAIL PROJECTS Loughborough University. The table overleaf shows the diversity of Crossrail’s 0 the Exchanging Places scheme, it 6 Integrated Team and its contractors’ workforces, £ SAFETY EQUIPMENT has helped improvements in safety An industry webinar was presented at the Lighting measured against the UK Contractors’ Group (UKCG) T FITTED TO 40,000 REDUCED DEMAND FOR and drivers’ awareness of vulnerable Solutions Conference and Awards which offered a S HGVS AND 14,000 industry data. O EMERGENCY SERVICES road users. different perspective on the provenance of components

C VANS AT £1,400 AND used in the lighting industry and issues associated with An encouraging picture of diversity is seen in specific £400 RESPECTIVELY In addition, a proactive approach to conflict minerals and other unethical work practices. work-related programmes, such as, higher levels of route and congestion management IMPROVED HEALTH Black, Asian and Minority Ethnic (BAME) and female has compounded the positive Whilst the complexity of supply chains in the AND WELLBEING representation in work experience, work placements impact of this initiative. A ripple construction industry continues to be a challenge, and apprenticeships. effect is already visible across other Crossrail continues to receive recognition for its commitment to this often forgotten area of responsible clients and projects which will help The percentage of women in Crossrail’s Integrated Team REDUCED procurement. Industry collaboration is essential for CONGESTION lead to long term improvements in (30%) represents a small (1%) increase from last year, progress to be made and it is hoped the learning legacy road safety across London. whilst the percentage of people from BAME groups will help future major projects. (24%) remains the same. The proportion of people who

56 57 Sustainability Report I 2015 identify as having a disability has remained broadly the with only two per cent working in manual jobs. The Wage compliance. This has included asking individuals Strategic Labour Needs and Training (SLNT) same at around one per cent. Women in Construction project aims to place women in working on site whether they are receiving the London all areas of construction from manual trades to graduate Living Wage or better. Contractors are also expected to Crossrail requires each of its contractors to deliver To address workforce gender diversity, Crossrail is construction professions. The project also offers women undertake regular payroll audits of their subcontractors, specific skills and employment outcomes proportionate supporting the Women into Construction initiative various short construction courses, Construction Skills prioritising those considered to be high risk. to the value of their contract. These are known as and has made changes to its Contractor Performance Certification Scheme training/testing and apprenticeship SLNT targets and include apprenticeships, local or Assurance Framework to encourage improvements to opportunities on sites across London. Over the past year, two contractors working on Crossrail unemployed job starts, up-skilling, work placements, contractors’ performance in this area. (Dragados UK and Canary Wharf Group) have sought work experience and graduate training schemes. Crossrail’s first Women into Construction event took and obtained accredited employer status with the Women make up just 11 per cent of the construction place in January 2015 at the Pudding Mill Lane site and Living Wage Foundation, a Citizens UK initiative that Indicator 13 – SLNT compliance workforce in the UK. Most of these jobs are office based, was hosted by contractor Morgan Sindall. It resulted in recognises and celebrates the leadership shown by Crossrail reviews the SLNT progress of its contractors work placement offers in Morgan Sindall’s engineering, Living Wage Employers across the country. every quarter and provides support to optimise the health and safety and commercial teams. Further work Diversity in Crossrail’s workforce opportunities provided. When last assessed, 100 per placements have since been secured with other Crossrail cent of Tier 1 contractors were on track to meet or 40% contractors, Dragados-Sisk and Alstom-TSO-Costain. exceed the commitments set out in their SLNT plans. 35% Women into Construction is a Construction Industry All but one active contract was on track or ahead of Training Board funded initiative, originally created in schedule in delivery of apprenticeship targets and 30% 2008 for the Olympic Park project. Now an independent most are exceeding their other SLNT targets, including community interest company, Women into Construction work experience opportunities, work placements and 25% is working closely with Crossrail and its contractors to graduate opportunities. maximise opportunities for women on the project. 20% The chart below shows the proportion of people benefiting from the various types of SLNT intervention 15% Equality and talent strategy Breakdown of since the start of the project. Crossrail has made progress in achieving the actions set 10% SLNT beneficiaries out in its Equality and Talent Strategy, published last by type 5% year. This progress includes:

0% • Head-office staff and 20 sites taking part in 274 activities during Crossrail’s first Respect Week

% BAME • Confirming gender parity in pay through a % female % under 25 % disabled programme of equal pay audits UKCG Workforce Contractors & supply chain % • Over 1,000 employees attending diversity and 24 Crossrail Integrated Team inclusion training over the past year % • Promoting disability awareness, particularly with 4 Diversity in Crossrail skills initiatives regard to mental health

80% • Establishing a targeted skills and employment Job starts Work experience initiative in partnership with Women into 70% Construction 2% 60% Indicator 12 – London Living Wage Apprenticeships 50% Crossrail contractors and their supply chains are expected to pay workers on the project’s London sites the London 40% Living Wage. This is the hourly rate of pay set by the 30% Greater London Authority, based on the cost of living in % London. In recent years, annual increases in the London % 2 20% Living Wage have begun to outstrip prevailing market Graduate training rates for lower-paid construction occupations, meaning 66 10% that some civil engineering and building operatives workers are now potentially at risk, in addition to 0% traditionally high-risk groups such as cleaners, catering % workers and security guards. 2

% BAME % female In order to mitigate these risks, Crossrail has continued Work placements % under 25 % disabled to work closely with its contractors to establish robust Apprentices Work experience Workforce skills processes for monitoring and enforcing London Living Work placement Graduate training scheme 58 59 Sustainability Report I 2015

Indicator 14 – Apprentices procurement and working closely with their supply chains I to identify additional opportunities during the delivery In 2014, Crossrail passed its target of creating 400 phase. The best performing contractors have also been apprenticeships over the lifetime of the project – three characterised by the championing of apprenticeships at years ahead of project completion. By the end of the year, senior leadership level. a cumulative total of 426 apprentices had been recruited CROS SR A IL’S on the project: an increase of 143 from the fi gure reported Crossrail remains committed to promoting further at the end of 2013-14. apprenticeship opportunities on the project over the next three years. These eff orts will be complemented by OUTSTANDING Practices which contributed to this signifi cant initiatives to ensure apprenticeship quality. achievement included contractors identifying and embedding opportunities during subcontract APPRENTICES

Crossrail’s annual apprenticeship awards recognise

the outstanding apprentices helping to deliver the CASE STUDY project. This year, over 60 nominations were received for apprentices working across all parts of the project.

The Crossrail Apprentice of the Year award went to 24 year old Freddy Denny, a second year civil engineering apprentice. Integrated reporting Originally from Petersfi eld, Hampshire, Freddy was half BENEFITS £16m Apprenticeships way through his third year at university studying computer Programme sciences when he switched to take up an apprenticeship at Crossrail’s Farringdon site as an Infrastructure Apprentice with BAM Ferrovial Kier. He won the award after being Support of apprenticeships £15m GROSS VALUE ADDED described by his co-workers as having a ‘passion for on Crossrail provides a construction’ and being a mentor to younger members of £0.8m GOVERNMENT BENEFIT wide range of benefi ts to his team. apprentices, Crossrail, the construction industry and the Annual apprenticeship awards local and national economy. IMPROVED • Crossrail Apprentice of the Year, Freddy Denny. Freddy HEALTH AND Apprentices receive also picked up the Infrastructure Apprentice of the Year 9m WELLBEING income from employment (Advanced) award. 0. £ which is consequently • Apprenticeship Employer of the Year, Laing O’Rourke. T 426 distributed in the local S APPRENTICES The team responsible for Crossrail’s Liverpool O economy. Employment C APPRENTICESHIP RECRUITED Street station was hailed for their commitment to leads to increased health PROGRAMME apprenticeships and commended for the scale, range and wellbeing as well as LASTING and quality of apprenticeship places. greater social inclusion. SKILLS The government also • Infrastructure Apprentice of the Year (Intermediate £117,000 GVA LEGACY GENERATED PER benefi ts from increased Level), Nico Parmer. Nico, an Apprentice Carpenter APPRENTICE tax contributions and less working on Custom House station for Lang O’Rourke, need to draw on Job Seeker’s was nominated for his unwavering enthusiasm and ONE THIRD Allowance. energy, embracing innovative ways of working and EMPLOYED AS commitment to safety. A RESULT OF GREATER THE PROJECT SOCIAL • Business Apprentice of the Year, Lauren Kennet. Lauren INCLUSION works for the Dragados Sisk Joint Venture at Crossrail’s eastern tunnels. She is described as the perfect HR manager, with her mature and respectful approach.

• Advocate of the Year, Colin Edwards. Colin from Morgan Sindall was recognised for his hard work mentoring students on the Pudding Mill Lane site.

60 61 Sustainability Report I 2015

Indicator 15 – Jobs Brokerage service By the end of the year, a cumulative total of 4,115 Other work opportunities working either directly with Crossrail, one of its Tier 1 and local employment jobs had been created on the project for local and/or contractors or a member of the supply chain. previously unemployed people: an increase of just over Equipping its workforce with key competencies and Crossrail has a dedicated Jobs Brokerage service which is one thousand from the figure reported in last year’s workforce skills remains a high priority for Crossrail. Network Rail, in partnership with Crossrail, developed delivered in partnership with JobCentre Plus. The service report. The chart below shows the breakdown of job an objective during the year to create Crossrail Since the start of the Crossrail project, 957 young people works closely with the Tunnelling and Underground starts by the top 10 boroughs. apprenticeships focussed on developing project have taken part in work experience both on site and at Construction Academy (TUCA), stakeholder boroughs, management skills and to provide opportunities to head office. 340 of these were for long work placements further education colleges and a wide range of other Over the past year, the Brokerage further extended its local candidates from disadvantaged groups. This of between 11 and 100 days. referral organisations across London. This helps ensure service by launching three targeted initiatives, designed was launched as the London Major Programmes to offer routes into employment for particular groups. Apprenticeship scheme and six apprentice placements that details of jobs and apprenticeship opportunities on This year contractors took on more than 150 additional These include: started in March 2015 with Taylor Woodrow, Balfour Crossrail reach the widest possible audience. Potential graduates on a training scheme, bringing the total Beatty and Network Rail. A two year learning programme applicants are provided with information, advice and • Former armed-services personnel – in partnership graduate intake on the project, including Crossrail’s own has been put in place with apprentices achieving an guidance while contractors are supported in their with the Construction Youth Trust’s Buildforce graduate scheme, to 411. Association of Project Management (APM) diploma commitment to recruiting local people. initiative and an Institute of Leadership and Management (ILM) • Women – in partnership with Women into 411 graduates qualification on completion of the course. Two more apprentices are expected to join the others in June 2015. 4,115 jobs were created for Construction worked on Crossrail local or previously unemployed • Unemployed young construction workers – in The scheme will be expanded for the second cohort in September 2015 engaging more of the supply chain in the partnership with Green Skills Partnership, The roles offered cover many disciplines and each people by the end of the year apprenticeship programme. Carshalton College and TUCA graduate will have spent a minimum of six months

New job starters by borough

Barking and Barnet Dagenham

Tower Hamlets

Haringey 3% Greenwhich 3% 3% 3% 4% Other London Waltham Forest 4% Ealing 4% 38%

5% Redbridge

Brent 8%

Newham 18%

Outside London

62 63 Sustainability Report I 2015

Indicator 16 – Volunteering Young Crossrail aligns with other programmes aimed at I supporting young people into work and apprenticeships. The number of Young Crossrail ambassadors grew from Young Crossrail will help develop a pipeline of engineering 171 to 250 over the year. This number includes 72 Young and construction workers beyond the lifetime of the YOUNG CROSSRAIL Crossrail STEM (science, technology, engineering and Crossrail project leaving a skills legacy for the future maths) ambassadors who are allied to the STEMNET industry. programme. The volunteers logged over 1,250 volunteer HOSTS DEBATE AT hours over the year, an increase of 150 hours compared to Over 13,000 students, teachers and parents across 70 the previous year. schools were engaged over the year.

Ambassadors played a key part in a number of successful A signifi cant amount of the Young Crossrail programme HOUSES OF PARLIAMENT initiatives rolled out through the programme. Some is focused on working closely with students from its six highlights include mentors working with student teams partner schools: Royal Greenwich University Technical Young Crossrail hosted its fi rst House of Commons debate between three partner for project work and a debating competition, assisting College (UTC) in Greenwich, Rokeby School in Newham, schools Westminster Academy, Royal Greenwich UTC and Elizabeth Garrett Anderson

at the Skills London and Skills Show careers exhibitions, Swanlea School in Tower Hamlets, Elizabeth Garrett School. Chaired by Terry Morgan, Crossrail’s Chairman, the debate saw the schools CASE STUDY delivering cycle safety workshops to primary school Anderson in Islington, Maria Fidelis School in Camden and competing against each other on topics including apprenticeship versus graduate routes students and supporting a number of corporate work Westminster Academy. into employment and positive discrimination within the engineering industry. experience students from partner schools. Young Crossrail started work to extend its partnerships, Each team was supported by a Young Crossrail ambassador who acted as a mentor and Indicator 17 – Work experience forming links with two new schools St Paul’s Way Trust helped the teams formulate their arguments. School, Tower Hamlets and Oasis Academy, Newham In 2014-15, Crossrail provided 97 work experience in 2014-15. In the year ahead, the team will work on Elizabeth Garrett Anderson and Westminster Academy made it through to the fi nal placements across the project, including 25 placements establishing links with four more schools. round where they debated the topic: The UK has become too London-centric and more as part of the corporate work experience programme. money should be invested in the rest of the country – agree/disagree. Feedback from the programme was positive with Activities with partner schools included supporting Both teams put forward excellent arguments to the judging panel who comprised students rating the experience as 4.7 out of 5 on average. teams for the Go4Set ‘Stations of the Future’ project Terry Morgan, Mary Macleod MP, Mike Gapes MP and Elizabeth Gillbe, Head of Financial Students and hosts stated they were very happy with and the First LEGO League robotics competition. Events Control at Crossrail. the information, programme and support from Young delivered to mark National Women in Engineering Day and Tomorrow’s Engineers Week were also supported. Crossrail. The debate was won by the Elizabeth Garrett Anderson team who received a trophy for Respect Week the school and a tour of the Houses of Parliament.

97 student work placements Crossrail’s fi rst organisation-wide Respect Week was were off ered on Crossrail. launched on 19 May 2014 and culminated in a conference, attended by 160 people from across the project and over The average rating for the 200 other events across all sites. The conference featured experience was 4.7 out of 5 a debate between two Crossrail project managers, Linda Miller and Nisrine Chartouny, on the topic of positive action to increase gender diversity within the In 2015-16, students who undertook placements will be construction industry. asked to complete a post-work experience evaluation form three months after the placement end date. The other 273 events included: This will help the Young Crossrail team enhance their understanding of how placements aff ect student • Seminars and workshops on gender diversity, choices around career aspirations and working within unconscious bias, diffi cult conversations and positive STEM industries. body language Indicator 18 – Young Crossrail audience reach • Guidance on the benefi ts of inclusive language for health and safety The Young Crossrail programme works with schools and young people, particularly those closest to the route. • ‘Getting to know your colleagues’ events, including Through the activities in schools, work place visits and sharing food, speed networking and job shadowing other events, volunteer Young Crossrail ambassadors aim to change perceptions of the engineering industry and encourage more young people, and particularly girls, to consider engineering and construction-related careers. .

64 65 Sustainability Report I 2015

I Tunnelling and Underground 2014–15 highlights include: LONDON MAJOR Construction Academy (TUCA) • 120 new supervisors and mentors participated in the Crossrail’s state-of-the art training facility and Europe’s innovative Frontline Leadership Programme only specialist soft-ground tunnelling training facility, • 1,102 learners gained Tunnel Safety Cards PROGRAMMES TUCA provides training for the key skills required to work READY, STEADY, in tunnel excavation, underground construction and • 400 learners undertook the Tunnel Entry and APPRENTICESHIP infrastructure. Emergency Procedures courses GO4SET… Since opening in September 2011, over 10,000 people • 247 learners undertook the pre-employment courses have been trained with skills and safety training required Students from four Crossrail partner schools took to operate effectively and safely in the tunnel network. TUCA was successful in obtaining funding under the SCHEME Employer Ownership of Skills (EOS) pilot, with plans part in a 10-week ‘Stations of the Future’ project TUCA is expected to become a sector-led centre of to develop training programmes that are employer This is the first scheme of its kind in London, formed which ended at the Crossrail offices in Canary Wharf

CASE STUDY excellence, delivering world-class skills and sustainable and sector driven. The ambition of EOS is to put more with six companies: Crossrail, Balfour Beatty, HS2, in March 2015. career opportunities, not just for Crossrail, but future ownership of the skills agenda in the hands of employers. Network Rail, Thameslink and Vinci. The students were tasked with developing ideas for infrastructure projects. The specialist skills and life- TUCA’s pilot will inform the government’s policy of Recruitment occurred via Young London Working, the Jobs how stations of the future could be designed to be changing experience offered at TUCA will enable skills funding, making it more demand-led, rather than Brokerage and JobCentre Plus. Following two assessment more environmentally friendly. individuals to develop sustainable careers, with driven by the learning providers that deliver training days, 15 apprentices started their apprenticeships in opportunities for future progression. and workforce development programmes. By placing March 2015. Six of these apprentices will work on Crossrail The students from Royal Greenwich UTC, Elizabeth the funding with employers and driving up their own through placements with Network Rail and the broader Garrett Anderson School, Rokeby School and In 2014/15, the team at TUCA trained more than 3,100 contributions, the quality and relevance of the training Crossrail supply chain. Westminster Academy were supported by Young people, across three key strands: pre-employment, will be increased, resulting in more effective learning and Crossrail ambassadors who helped develop ideas that workforce development and apprenticeships. better value from tax payers’ money. Apprentice snapshot: later fed into the project report, presentation and display stand. The industry panel providing advice for the pilot will • 13 aged between 19 – 24 Over 3,000 people trained determine the skills required and in some cases, support Andrew Wolstenholme, CEO Crossrail, gave a • 8 unemployed at the time of application at TUCA this year the development of new courses that better fit the presentation about his experience on the Crossrail sector’s needs. Although in its early stages, the pilot • 2 female project and also offered an opportunity to discuss project is proving to be very popular with its industry future career aspirations for students. Encouragingly, TUCA’s clientele is varied. It provides training and support partners – a testament to the effectiveness and ambition • 11 BAME about half of the students said that they wanted to be to those looking for their first step in a new career that embodies TUCA. The ultimate ambition of the engineers. through to those looking to build upon their existing project is to commission over 4,800 learning activities, The apprentices will follow a two year programme and will skilled roles. gain an APM diploma and ILM qualification upon successful The winning school was Royal Greenwich UTC with directly through the investment of the employer completion. They will spend up to three days per month Westminster Academy winning a prize for Best Display TUCA engages with employers across the entire partnership. with the learning provider to cover course work. Site-based Stand and Elizabeth Garrett Anderson School winning tunnelling industry, ranging from large multi-nationals, placements, guest lectures and contextual visits will an award for Best Project report. through to SMEs within the supply chain. further reinforce what is learned through coursework.

66 67 68 of a community investment toolkit. This has been in has been This toolkit. investment acommunity of development the has this been year work of piece A key Young programme. the through Crossrail children and their parents, school primary local at targeted programme own has its Crossrail programmes, investment community contractor to In addition and jobs. development economic welfare, social refurbishment, and renovation education, are areas focus Particular stakeholders. their and local community specific each to plan customised investment acommunity provide to is required onCrossrail working contractor Each work. contractors Crossrail where communities local the to benefits help lasting to bring and expertise money skills, of time, adonation of form the takes investment Community programme. construction the from arise that opportunities through route alongcommunities the in local investing to remains committed Crossrail Programme Investment Community and contractor volunteering. and contractor onemployee afocus plan with investment community a will have area project Each areas. focus future key the support to programme volunteer its plans re-launch to Rail Network Partnership. Paddington the by run service involvement community corporate the programme, Budding as the such Brunels initiatives through donated were hours 970 of Atotal activities. volunteer of range Rail, has a Network partner, delivery Crossrail boroughs. London the limited to just is not investment Community projects. future for Crossrail’s learning legacy of part an important will be and communities it local in investment future inform to used will be toolkit the that is expected It theirvalue. and quantifying needs these identifying to approach in the consistency provide to is also aneed There help to and support. is trying it that community the of and main needs the concerns to and contributes it identifies when benefit has most investment community that an observation to response pupils within the partner schools. partner the within pupils younger with and engagement talks curriculum for and will include opportunities students of group age awider engage to expanded Budding will be Brunels £5.43. was return social the invested, £1 for each that identified analysis on investment return asocial undertaking by programme Brunels Budding the of impact the measure to Initial research in construction. career consider would a said they cent per and 53 industry construction the of changed their view students of cent per 86 and apprenticeships. in construction in careers interest an increased with programme the inspired by were students that demonstrate this survey from Results course. the from learnings and their key onconstruction their views about asked were students course, each and after Before pupils. 200 than more with engaged schools these at Presentations attending. schools 14 from students 84 with completed been have anumber workshops In of addition, completed. placements and work Reading and 17 Stockley, Wood, Langley Abbey in Acton, schools 14 from people young 84 to delivered were courses Five and engineering. in construction consider to acareer route Crossrail along the people young encourage to training programme rail Brunels Youth Trust Budding the deliver to Construction the with Rail partnered Network In 2014 BRUNELS BUDDING 30 20 25 10 15 30 20 25 10 0 15 5 0 5 Abbey Wood Abbey Wood

Acton Acton

Reading Reading BAME Male Sustainability Report Stockley Stockley Non-BAME Female Langley Langley I

2015

69 CASE STUDY I Sustainability Report I 2015 I A NEW SENSORY GARDEN FOR CHILDREN COMMUNITY Haven House Children’s Hospice cares for children and young people from birth to age 19 who have life-limiting and life-threatening conditions and who are unlikely to reach PLANTING DAY CASE STUDY adulthood. They provide care for children and families living in North or East London, West Essex or East Hertfordshire. The Royal Docks Learning and Activity Centre (RDLAC), Albert Road Green and St John’s Community Garden were The hospice itself is an important place for these children. It donated over 100 small trees from the Woodland Trust so provides a tranquil haven, a home away from home where they decided to hold a community tree planting event to children can feel safe and have fun, whilst their families can relax bring the community together and help improve the local in the certainty that their children are receiving care. area.

Laing O’Rourke, through the Crossrail community investment Crossrail contractor Hochtief Murphy Joint Venture who programme, developed a project that involved planning and has been working closely with the RDLAC and St John’s building a new sensory garden for the children. The area Community Garden to deliver several community initiatives identifi ed for the new garden was previously inadequate for this while working on the Thames tunnel construction thought kind of project and needed a major overhaul to turn it into an this opportunity would be ideal to introduce the next interactive and engaging space. contractors at the sites, Balfour Beatty and Alstom TSO Costain. A small group of volunteers from the contract team were brought together to plan and deliver the project. Following the All contractors worked collaboratively to support the local fi rst site visit, the team spent time developing the plan, sourcing community. Eighteen volunteers helped with digging materials and equipment and obtaining all of the necessary and gardening, helping children sow seeds, painting the agreements to enable the project to start. meeting rooms and preparing lunch. The garden took several weeks to construct. Three Laing O’Rourke employees put in place the hard landscaping (clearing and levelling the site, paving, repairing the wall, building We couldn’t be happier planters). Sixteen volunteers from Laing O’Rourke and Crossrail “with the turnout today! then assisted with other softer elements including painting the garden wall, planting and general garden duties. Materials from Everyone has worked really Crossrail’s Liverpool Street station site were also donated and formed part of the garden. hard putting this amazing event

The garden was then formally opened by Haven House patron together and we are delighted and actress Vicki Michelle MBE on 2 February 2015. that the local community came out to support it Our children and families have Joy-Caron Canter, Director, RDLAC ” “a wonderful outdoor resource to enjoy over the coming years Jan Cunningham, development offi cer, Haven House ”

70 71 Sustainability Report I 2015

video installation inside the 250 metre long to Crossrail’s Liverpool Street site offi ce and station, which will depict streams of human taught to use iPads to create digital artworks fi gures. The work will be co-funded by ARTIST IN based on views of the Liverpool Street THE Canary Wharf Group and the City of London construction sites. The project was delivered Corporation. in partnership with arts charity, Arts for All, and funded by Laing O’Rourke. At Tottenham Court Road, two Turner-prize RESIDENCE winning artists represented by Gagosian CULTURE Gallery were selected to develop their Crossrail’s artist in residence, Julie Leonard, art proposals which will be funded by was appointed in 2014 to create a pictorial property group Almacantar, City of London diary of Crossrail, to capture the many Corporation and Derwent London. personalities and construction scenes across LINE the project with the use of an application on Scottish artist Douglas Gordon will look to install artwork in the station’s western her smartphone that helps her create digital 2014 showed a solid year of progress in ticket hall in Dean Street, Soho, and British and animated drawings. During the year she Crossrail’s drive to deliver The Culture Line: artist Richard Wright will see a design on made over 20 visits to a variety of Crossrail a series of large-scale art commissions at the ceiling above the eastern ticket hall, worksites and led the fi rst of a series of Crossrail’s new central London stations, next to the existing Tottenham Court Road workshops teaching local budding artists to curated in partnership with some of London Underground station. create construction-inspired artworks. London’s leading art galleries. The Culture Line falls outside Crossrail’s The three day workshop saw a group of 8-15 Artworks have been selected for Tottenham £14.8 billion core funding and is funded year-old children from Tower Hamlets invited Court Road and Canary Wharf and are through private sponsorship. The City of currently in development with the artists London Corporation is match funding art at and station teams. central London stations. Crossrail is working In partnership with PACE gallery, at Canary to secure the additional 50 per cent of Wharf, Israeli artist Michal Rovner was funding. selected for her initial proposal to install a ART PROGRAMME ART

72 73 Sustainability Report I 2015 I Crossrail’s award-winning innovation • Trialling the use of a low carbon programme provides an opportunity to concrete (CemFree) capture and explore unique and pioneering • Investigating options for re-purposing THERMAL ideas from all of those involved in the Crossrail project. It supports ideas that grout shafts and associated grouting have the potential to raise the capability networks (temporary structures that allow stabilisation of ground if required IMAGING FOR 18 and standards of UK construction. The techniques, products and methods used on during tunnelling activities) Crossrail aim to help set benchmarks for • An assessment of the time savings MONITORING other major construction projects. associated with the use of projectors to Innovate18 has four key themes to guide deliver task briefi ngs on site innovators and help generate ideas: health CONCRETE Innovations at Crossrail are funded by Tier and safety; delivering effi ciencies through CASE STUDY 1 supplier members of Innovate18 with Scope the life cycle; digital-physical integration; match-funding provided by Crossrail. and sustainable solutions. By supporting Investigate the use of thermal heat camera technology the development and delivery of sustainable To date Innovate18 has received to understand curing characteristics of sprayed FIELD TRIAL OF innovation projects, Innovate18 provides approximately 800 ideas, published over concrete lining (SCL) works to review advancement a mechanism for Crossrail to go beyond 330 innovations and invested approximately rates and mitigate the risk of falling concrete from compliance. £360,000 on developing 28 ideas. There are understrength concrete. DIGITAL REDLINE 126 examples where innovative solutions Innovation highlights over the year include: used on Crossrail have been shared across Progress Crossrail contractors and their supply chains. • Trialling a digitised red-line drawing Cameras were procured by BAM, Ferrovial, Kier Joint REVIEW APP application called Basestone As Innovate18 continues to evolve a legacy Venture and trials conducted on behalf of Crossrail’s Scope chief engineer’s group. Trials demonstrated that the • Developing a light-weight aggregate that inspires and motivates innovation cameras could be eff ective in monitoring concrete from London clay in future major infrastructure projects is A fi eld trial was undertaken of the BaseStone application, envisaged. behaviour while curing. In July 2014 a report on the fi rst which digitalises works review processes using cloud trial was released and shared with SCL contractors via based technology. The trial compared performance of the Innovate18 portal. Further trials will be undertaken the digitised system against the manual process and with a more compact product that attaches to mobile then reported on compliance with the Crossrail works phones. The second report is due to be released at the information and quantifi able benefi ts of the system to the end of 2015, following the second set of trials. project team.

Progress PICO Field trials were completed demonstrating an estimated saving of over 60 per cent against the standard process. Works will continue to progress further trials by other INNOVATE PROJECTORS contractors and to develop a more thorough Six Sigma analysis of benefi ts. An Automatic Protocol Interface Scope with eB (Crossrail’s document store) for the upload and download of reports and red-lined PDF drawings is being Investigate the potential of using hand held developed to enable wide scale roll-out on Crossrail. This is projectors to display visual content on site to expected to be developed in Spring 2015. increase effi cient delivery of task briefi ngs.

Progress

The initial trials were completed in April 2015. ‘Six Sigma’ (process improvement) analysis for the initial trial suggested 200 per cent effi ciency was achieved when compared to the standard process, although further trials will be required to provide a more robust assessment of savings.

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EXTERNAL AWARDS Institution of Civil Engineers (ICE) Awards Crossrail contractors have again broken their record for Morgan Sindall Plc, Pudding Mill Lane Crossrail was commended for its excellently awards received in the annual CCS National Site Awards. Volker Fitzpatrick Ltd, Ilford Stabling Depot British Construction Industry Awards executed projects at the annual ICE Awards. These recognise the best construction sites in the UK Programme Management for excellent standards of consideration towards their CROSSRAIL AWARDS Crossrail won the prize for Programme The London Infrastructure Award, which neighbours, workforce and the environment. They are Annual Apprenticeship Awards Management at the prestigious British recognises excellence in the design and based on assessments made during 2014. Infrastructure apprentice of the year (intermediate): Construction Industry Awards. The judges construction of projects, was shared between Winner: Nico Parmar said that Crossrail was “genuinely world-class three Crossrail entries – Connaught Tunnel, More than 9,000 sites across the UK were assessed for Highly Commended: Samir Abarak in terms of scale and complexity”. Other Bond Street and Canary Wharf stations. the scheme, with just two of these awarded the National nominated projects in this category came Crossrail also took home the People’s Choice Most Considerate Site runner up. The top one per cent Infrastructure apprentice of the year (advanced): from Anglian Water, the Olympic Park and Award, in which 3,600 readers of the Evening receive Gold awards with others receiving Silver and Winner: Freddy Denny Heathrow Airport Terminal 2. Standard voted for the Capital’s favourite Bronze awards Highly Commended: Luc Williams engineering project. Project of the Year After four awards in 2012 and 11 in 2013, some 20 Business apprentice of the year: Specialist BIM Award Public Service People Managers’ Crossrail sites received awards in 2014. In 2015 that total Winner: Lauren Kennett Crossrail won Project of the Year for its use Association Awards rose to 24. of 4D BIM (building information modelling), Excellence in employee engagement Apprenticeship advocate of the year: The average score for Crossrail sites is 43 from a combining 3D CAD (computer aided design) Crossrail was voted as joint-winner of the Winner: Colin Edwards maximum of 50, compared with the industry average with the construction schedule to create prize with Barking and Dagenham Council, Highly Commended: Lee Piper and George McClurg beating off strong competition from of 35. The overall performance of Crossrail sites is animations that show what will be built and Employer outstanding contract: Birmingham, Nottingham and Chelmsford recognised by the level of award bestowed on them. when. This project was recognised for the Winner: Laing O’Rourke, C502 Liverpool Street Station City Councils. This is the second top award superior control of the 4D process, ability 2015 Considerate Constructors Scheme Award recipients: Highly Commended: BBMV JV, C510 Whitechapel and Crossrail won for employee engagement this to implement 4D on the most complex Liverpool Street Station Tunnels; and Morgan Sindall year following the Chartered Institute for Most considerate site runner up award elements and innovative use of their C350 Pudding Mill Lane. software. Crossrail’s 4D designer, Dominic Public Relations award in February 2015. BFK Bond Street and Tottenham Court Road Wind, was also a finalist in the 4D planner of Taylor Woodrow Connaught Tunnel Annual Sustainability Awards Green Apple Awards for Environmental the year category Environmental Engagement: Best Practice Gold Crossrail team (C412) at Bond Street station for the Green AWARDS Green Apple Awards were received for BBMV Joint Venture, Whitechapel main station works Congratulations to all the Crossrail contracts Aider initiative that were nominated for BCI awards: Ecological Mitigation works at Wallasea BFK Crossrail, Fisher Street shaft (Crossrail central section); driving a step Costain, Paddington New Yard Innovation and Environmental Performance: • Costain Skanska Joint Venture, change in emissions control for non-road Joint winners, Hochtief Murphy Joint Venture (C310) Costain Skanska Joint Venture, Mile End nominated for four awards for their work mobile machinery (Crossrail central section); at Thames Tunnel for reusing ground water for TBM on Paddington and Bond Street stations biodiversity no net loss, Royal Borough of Costain Skanska Joint Venture, Eleanor Street processes and Costain Skanska Joint Venture (C405) at Greenwich (Network Rail South-East section Costain Skanska Joint Venture, Hanover Square • Balfour Beatty, Morgan Sindall and VINCI Paddington station for the largest plunge wire sawing works). Joint Venture, nominated for their work Costain Skanska Joint Venture, Paddington Station project undertaken in Europe. on Whitechapel station Business Finance Awards Silver Young Crossrail and Community Investment: Public Sector and Voluntary Finance Team • BAM Nuttall Kier Joint Venture, Bam Ferrovial Kier Joint Venture, Farringdon station Vinci Construction (C340) at Victoria Dock Portal for their of the Year nominated for their work on Liverpool Dragados Sisk Joint Venture, Crossrail Eastern running Book Buddies initiative The award recognises the entire finance Street station tunnels project team who were judged against four Work Placements and Jobs Brokerage: Hochtief Murphy Joint Venture Plumstead portal • Taylor Woodrow – were highly criteria: generation of improvements and BBMV Joint Venture (C510) Liverpool Street and commended for their work on Connaught innovations; a proven ability to work well as a Hochtief Murphy Joint Venture North Woolwich portal Whitechapel station tunnels. team; benefit to the business; and benefit to Tunnel Kier BAM Joint Venture, Liverpool Street Station / Use of CompeteFor: the customer. Moorgate Shaft Investors in People Awards Laing O’Rourke Laing O’Rourke Infrastructure, Custom House Considerate Constructors Scheme Excellence in the Public Sector Fair Payments: The Considerate Constructors’ Scheme (CCS) Laing O’Rourke Infrastructure, Liverpool Street Station The Excellence in the Public Sector category Costain Skanska Joint Venture (C405) recognises best practice, innovative is a national initiative established by the Taylor Woodrow, Victoria Dock portal techniques and strong strategic skills. construction industry to improve its image Sustainability Champion: Crossrail won this award beating competition by improving standards of neighbourliness. Bronze Paul Williams, Plant Administrator for Hochtief Murphy BAM Nuttall Ltd, Wallasea Island from City of Edinburgh Council and the DVLA Sites registered with the scheme are (C310) on Thames Tunnel amongst others. This awards programme independently assessed against a code of BAM Nuttall Ltd, Docklands Transfer Station received over 500 entries from all over considerate practice, designed to encourage Canary Wharf Contractors Ltd Canary Wharf Station the UK and celebrates the best people higher standards of conduct. All sites on the Kier BAM Joint Venture, Liverpool Street Station / management practices across all industries central section of Crossrail construction are Moorgate Shaft required to register. and sectors. Laing O’Rourke, Infrastructure Tottenham Court Road

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member of the public who feels that they have not Crossrail’s stakeholders also include its contractors and Crossrail is jointly sponsored by Transport for London received information from Crossrail, and has been unable we work with them as both client and project manager. (TfL) and the Department for Transport (DfT). Crossrail PUBLIC to resolve an issue in communication with Crossrail, They are crucial to Crossrail’s success. Contractors provide Ltd is a wholly owned subsidiary of TfL and is a company may ask the Complaints Commissioner to adjudicate. and develop many of the innovative solutions required controlled by a local authority within the meaning of Part The application must be submitted in writing and the to complete safely a project as complex as Crossrail, with V of the Local Government and Housing Act 1989. The INFORMATION Complaints Commissioner must respond within 28 days, the least disruption. controlling authority is TfL. The Crossrail organisation unless a further time limit is agreed. comprises employees from several companies, and at Construction activities Contractors communicate with Crossrail senior March 2015 had 1,328 full-time equivalent staff. Of these, The Crossrail Complaints Commissioner will: management through many routes, notably the Crossrail is committed to providing information about 886 are direct Crossrail employees; the rest are drawn safety, health and environment leadership team and a construction works taking place throughout the route from various partner organisations with consultancy and • Act as a mediator in unresolved disputes between regular forum for project directors. This allows for open to ensure local communities are aware of construction project management expertise. the project and members of the public discussion on performance, identifying what Crossrail works that may affect them and the measures being needs to do to improve its leadership and identifying taken to lessen impacts. Crossrail also works to keep • Make recommendations to the Nominated Operational structure and governance of areas where our contractors can achieve more. stakeholders informed about the benefits that the Undertaker (Crossrail or London Underground) where Crossrail 2014-15 Crossrail service will deliver, current progress and action might be taken to satisfactorily address Engagement with the workforce has improved The Crossrail Board comprises: milestones achieved. complaints, resolve disputes, or mitigate against the significantly through the commitment to Investors in Terry Morgan CBE, Chairman future occurrence of complaints or disputes People. Its recognised framework provides the means Andrew Wolstenholme OBE, CEO Crossrail Ltd is an organisation established solely to build for employees to express their concerns in a structured Terry Hill CBE the new railway linking Reading and Heathrow, to the • Act as Registrar of the Small Claims Scheme – if a way and helps us address issues and make workplace Michael Cassidy CBE west of London, with Shenfield and Abbey Wood, to the claim for loss or damages has been turned down by improvements. Jayne McGivern east, including a new central underground section that the Administrator of the Small Claims Scheme, the Robert Jennings CBE will link east to west through London. applicant can request the Complaints Commissioner Above all Crossrail Ltd is responsible to the public and Phil Gaffney to adjudicate. The Complaints Commissioner will to private sector partners for project funding. There is Crossrail Ltd acts as a client and project management Daniel Moylan be to able make financial recommendations if the a strict financial governance process to which Crossrail organisation, with the construction work delivered David Allen, Finance Director applicant has suffered a loss or damages of up to must adhere, with full accountability to the two project through a number of contractors and their supply chains. Simon Wright OBE, Programme Director £5,000 sponsors, TfL and DfT. Crossrail Ltd imposes a number of requirements on Andy Mitchell, Programme Director * its contractors in order to ensure that the works are • Advise members of the public who are unhappy with Reporting requirements Heather Rabbatts CBE, Non-Executive Director* undertaken in accordance with the Crossrail Act 2008 and any aspect of Crossrail’s construction on how to Ian Brown CBE, Non-Executive Director* its associated performance requirements. lodge a complaint This report covers our sustainability performance for the financial year 2014-15. As part of governance and Below the main Board is the Executive Committee, Through the Crossrail website (www.crossrail.co.uk), we The Complaints Commissioner will not act before accountability, Crossrail is already subject to a rigorous comprising the following: have developed the ‘Near You’ mapping tool to explain Crossrail, London Underground or its contractor have reporting regime as defined by our sponsors: TfL and DfT. Andrew Wolstenholme, CEO local works in each area. attempted to address a case, and will not get involved in Reports are required to cover health and safety, security, Simon Wright, Programme Director issues such as property, matters already considered by environment and cost performance. Additional reports Chris Sexton, Technical Director To receive email notifications about planned works, sign Parliament in approving the Crossrail Act, or issues which cover management and assurance, consents, compliance David Allen, Finance Director up to our mailing lists online or contact our helpdesk are not part of the Crossrail project. and change control. Mark Fell, Legal Services Director team. Additionally, specific works are notified to Martin Buck, Transition and Strategy Director residents and the wider stakeholder community through Our contractors work in accordance with their contractual This annual sustainability report is a voluntary Steve Hails, Health and Safety Director information leaflets that are distributed in the local area. requirements which have been developed from publication. By producing it Crossrail aims to provide a Howard Smith, Operations Director Communications material can also be translated into Parliamentary commitments. They all have dedicated single source of sustainability performance information, Valerie Todd, Talent and Resources Director other languages upon request. community relations representatives whose role it is to which may otherwise prove difficult to gain and would Will Parkes, External Affairs Director work with communities and address issues of concern. If involve extracting details from several different sources. Andy Mitchell, Programme Director* Crossrail helpdesk breaches of agreed work parameters occur, the methods of working are re-evaluated and communication of The Crossrail Public Helpdesk is available to answer any Organisation profile Crossrail has a sustainability sub-committee. This agreements re-assessed to prevent recurrence. sub-committee is responsible for setting strategy and questions about the project and help with any problems Crossrail Limited is registered in England and Wales No. which may arise from construction of the railway. The providing organisational oversight. Members are: Stakeholders 4212657. Registered Office: 25 Canada Square, Canary Andrew Wolstenholme, Crossrail CEO and Chairman of helpdesk operates 24 hours a day, seven days a week. The Wharf, London, E14 5LQ. team is contactable by email [email protected] or The Crossrail project conforms to a series of undertakings the sub-committee telephone 0345 602 3813. Details are advertised on the and assurances agreed with various parties under the The purpose of the Crossrail project is to build a new Bill Tucker, Central Section Director Crossrail website, on all our communications material and Crossrail Act 2008. railway under central London, linking Reading and Simon Wright, Programme Director at construction site locations throughout London. Heathrow in the west with Shenfield and Abbey Wood in Chris Sexton, Technical Director Continued community liaison forms a central part of the east. Valerie Todd, Talent and Resources Director Crossrail aims to close all complaints within 10 working Crossrail’s duties, especially in ensuring construction Kevin Lloyd-Davies, Head of Procurement days, with an initial response made within 24 hours. work causes the least disturbance possible. Crossrail Crossrail Ltd was established in 2001 to promote Will Parkes, External Affairs Director Passing complaints to contractors is immediate and the works within the constraints imposed to minimise noise and develop the project. In 2008, the project gained David Allen, Finance Director response rate is generally much faster than this. and vibration, dust and road traffic. Crossrail works with Parliamentary approval when the Crossrail Act received contractors to make sure all community concerns are Royal Assent. *Current for the reporting period but no longer with The Secretary of State for Transport has appointed an addressed. Crossrail. independent Crossrail Complaints Commissioner. Any

78 79 81 www.crossrail.co.uk MOVING LONDON FORWARD 82 EA452/LM/15