Apple Remote Desktop Administrator Guide Version 3.3 K Apple Inc. Apple, the Apple logo, AirPort, AirPort Extreme, © 2009 Apple Inc. All rights reserved. AppleScript, AppleTalk, AppleWorks, Bonjour, FireWire, The owner or authorized user of a valid copy of iCal, iSight, Keychain, Leopard, Mac, Macintosh, Mac OS, Apple Remote Desktop software may reproduce this QuickTime, Safari, Tiger, and Xserve are trademarks of publication for the purpose of learning to use such Apple, Inc., registered in the U.S. and other countries. software. No part of this publication may be reproduced Apple Remote Desktop and Finder are trademarks of or transmitted for commercial purposes, such as selling Apple, Inc. copies of this publication or for providing paid for support services. Adobe and Acrobat are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. Every effort has been made to ensure that the and/or other countries. information in this manual is accurate. 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Contents 11 Preface: About This Guide 11 What Is Apple Remote Desktop? 12 Using This Guide 12 Remote Desktop Help 12 Notation Conventions 13 Where to Find More Information About Apple Remote Desktop 15 Chapter 1: Using Apple Remote Desktop 15 Administering Computers 17 Deploying Software 20 Taking Inventory 23 Housekeeping 25 Supporting Users 25 Providing Help Desk Support 27 Interacting with Students 28 Finding More Information 30 Chapter 2: Getting to Know Remote Desktop 30 Remote Desktop Human Interface Guide 30 Remote Desktop Main Window 32 Task Dialogs 33 Control and Observe Window 35 Multiple-Client Observe Window 36 Report Window 37 Changing Report Layout 38 Configuring Remote Desktop 38 Customizing the Remote Desktop Toolbar 38 Customizing the Computer List or Scanner Columns 39 Setting Preferences for the Remote Desktop Administrator Application 40 Interface Tips and Shortcuts 42 Chapter 3: Installing Apple Remote Desktop 42 Installing Apple Remote Desktop 42 System Requirements for Apple Remote Desktop 3 43 Network Requirements 43 Installing the Remote Desktop Administrator Software 44 Setting Up an Apple Remote Desktop Client Computer for the First Time 45 Upgrading the Remote Desktop Administrator Software 45 Upgrading the Client Software 45 Remote Upgrade Installation 46 Manual Installation 47 Upgrading Apple Remote Desktop Clients Using SSH 47 Creating a Custom Client Installer 49 Enabling Remote Management 50 Considerations for Managed Clients 50 Removing or Disabling Apple Remote Desktop 50 Uninstalling the Administrator Software 51 Disabling the Client Software 52 Uninstalling the Client Software from Client Computers 53 Chapter 4: Organizing Client Computers into Computer Lists 53 Finding and Adding Clients to Apple Remote Desktop Computer Lists 54 Finding Clients by Using Bonjour 55 Finding Clients by Searching the Local Network 55 Finding Clients by Searching a Network Range 56 Finding Clients by Network Address 56 Finding Clients by File Import 57 Finding Clients by Using a Task Server 57 Finding Clients by Using a Directory Server 58 Making a New Scanner 59 Editing Client Attributes 60 Making and Managing Lists 60 About Apple Remote Desktop Computer Lists 60 Creating an Apple Remote Desktop Computer List 61 Deleting Apple Remote Desktop Lists 61 Creating a Smart Computer List 62 Editing a Smart Computer List 62 Creating a List of Computers from Existing Computer Lists 63 Importing and Exporting Computer Lists 63 Transferring Computer Lists from Apple Remote Desktop 3 to a New Administrator Computer 64 Transferring Remote Desktop 2 Computer Lists to a New Remote Desktop 3 Administrator Computer 64 Transferring Old v1.2 Computer Lists to a New Administrator Computer 66 Chapter 5: Understanding and Controlling Access Privileges 66 Apple Remote Desktop Administrator Access 4 Contents 68 Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accounts in Mac OS X v10.5 69 Setting Apple Remote Desktop Administrator Access Authorization and Privileges Using Local Accounts in Mac OS X v10.4 70 Apple Remote Desktop Administrator Access Using Directory Services 70 Creating Administrator Access Groups 73 Enabling Directory Services Group Authorization 74 Apple Remote Desktop Guest Access 74 Apple Remote Desktop Nonadministrator Access 75 Limiting Features in the Administrator Application 76 Virtual Network Computing Access 77 Command-Line SSH Access 77 Managing Client Administration Settings and Privileges 77 Getting an Administration Settings Report 78 Changing Client Administrator Privileges 80 Chapter 6: Setting Up the Network and Maintaining Security 80 Setting Up the Network 82 Using Apple Remote Desktop with Computers in an AirPort Wireless Network 83 Getting the Best Performance 83 Maintaining Security 84 Administrator Application Security 84 User Privileges and Permissions Security 84 Password Access Security 85 Physical Access Security 85 Remote Desktop Authentication and Data Transport Encryption 85 Encrypting Observe and Control Network Data 86 Encrypting Network Data During Copy Items and Install Packages Tasks 87 Chapter 7: Interacting with Users 87 Controlling 88 Controlling Apple Remote Desktop Clients 89 Control Window Options 89 Switching the Control Window Between Full Size And Fit-To-Window 89 Switching Between Control and Observe Modes 90 Sharing Control with a User 90 Hiding a User’s Screen While Controlling 90 Capturing the Control Window to a File 91 Switching Control Session Between Full Screen and In a Window 91 Sharing Clipboards for Copy and Paste 91 Controlling VNC Servers 92 Setting up a Non–Mac OS X VNC Server 93 VNC Control Options Contents 5 94 Configuring an Apple Remote Desktop Client to be Controlled by a VNC Viewer 94 Observing 97 Changing Screen Titles While Observing 97 Viewing a User’s Account Picture While Observing 98 Viewing a Computer’s System Status While at the Observe Window 99 Shortcuts in the Multiple Screen Observe Window 99 Observing a Single Computer 100 Observing Multiple Computers 100 Observing a Computer in Dashboard 101 Sending Messages 101 Sending One-Way Messages 101 Interactive Chat 102 Viewing Attention Requests 102 Sharing Screens 102 Sharing a Screen with Client Computers 102 Monitoring a Share Screen Session 103 Interacting with Your Apple Remote Desktop Administrator 103 Requesting Administrator Attention 103 Canceling an Attention Request 104 Chapter 8: Administering Client Computers 104 Keeping Track of Task Progress and History 105 Enabling a Task Notification Script 106 Getting Active Task Status 106 Using the Task Feedback Display 106 Stopping a Currently Running Task 107 Getting Completed Task History 107 Saving a Task for Later Use 107 Creating and Using Task Templates 108 Editing a Saved Task 109 Installing Software Using Apple Remote Desktop 109 Installing Using the Install Packages Command 111 Installing Software on Offline Computers 112 Installing by Using the Copy Items Command 113 Using Installers from Other Companies 114 Upgrading Software 115 Copying Files 115 Copy Options 117 Copying from Administrator to Clients 117 Copying Using Drag and Drop 119 Restoring Items from a Master Copy 120 Creating Reports 120 Collecting Report Data 6 Contents 121 Using a Task Server for Report Data Collection 122 Report Database Recommendations and Bandwidth Usage 123 Auditing Client Usage Information 123 Generating a User History Report 124 Generating an Application Usage Report 125 Finding Files, Folders, and Applications 125 Using Spotlight to Find Items 126 Generating a File Search Report 127 Comparing Software 127 Generating a Software Version Report 127 Generating a Software Difference Report 128 Auditing Hardware 129 Getting Computer Information 129 Getting Serial Numbers 129 Getting Storage Information 130 Getting FireWire Device Information 131 Getting USB Device Information 131 Getting Network Interface Information 132 Getting Memory Information 132 Getting Expansion Card Information 133 Testing Network Responsiveness 134 Evaluating the Network Test Report 134 Exporting Report Information 135 Using Report Windows to Work with Computers 136 Maintaining Systems 136 Deleting Items 136 Emptying the Trash 137 Setting the Startup Disk 137 Renaming Computers 138 Synchronizing Computer Time 139 Setting Computer Audio Volume 140 Repairing File Permissions 140 Adding Items to the Dock 141 Changing Energy Saver Preferences 142 Changing Sharing Preferences for Remote Login 142 Setting Printer Preferences 144 Managing Computers 144 Opening Files and Folders 145 Opening Applications 145 Quitting Applications Without Logging Out the User 146 Putting a Computer to Sleep 146 Waking Up a Computer 147 Locking a Computer Screen Contents 7 147 Displaying a Custom Picture on a Locked Screen 148 Unlocking a Computer Screen 148 Disabling a Computer Screen 149 Logging In a User at the Login Window 149 Logging Out the Current