IMPACT 2011 COMMUNITY REPORT

inform inspire engage 2011 was an amazing year for Goodwill Industries of Board of Directors the Southern Piedmont. It was a year when evidence Chair of our value as a social enterprise revealed itself in so David Haggart, many compelling ways. Childress Klein Properties Vice Chair When people hear the name Goodwill, they typically invoke images of Laura Hampton, The Employers Association dropping off unwanted clothes and household items at a donation center or maybe shopping at one of our popular retail stores. In reality, what is happening Secretary before their very eyes is the highest level of stewardship with far reaching Jim Skibbens, Community Volunteer impact for our community. President & CEO Michael Elder, Goodwill Indeed, most people do not know or understand the scope and depth of Goodwill’s entrepreneurial business model and our approach to meeting the Board Members needs of individuals, families, businesses and the community. The evidence of Renee Alexander Sherrod, TIAA-Cref the good works of this social enterprise known as Goodwill is in every quadrant Lee Armstrong Lumpkin, of the community and region we serve. Community Volunteer Andy Arnette, Bank of America The simplicity and the genius of Goodwill is how it thrives by addressing and connecting the basic needs of donors, shoppers, individuals seeking jobs Marilynn Bowler, Southern Shows and employers seeking qualified employees. This proven model provides Wayne Dozier, FedEx opportunities for people to donate unwanted items and creates a marketplace Sara Garces, Red F Marketing for the items to be sold and converted into a currency that provides the Reggie Isaac, Microsoft resources to train and put people to work. Jon Joffe,Carolinas Healthcare System America’s current economic crisis has more than tripled the number of clients Bev Kothe, seeking help from Goodwill. In the past four years, we’ve gone from serving Bev Kothe Qualitative Research around 6,000 people per year to more than 16,000. With the jobless rate still Henry Lomax, CBRE high, many unemployed and underemployed citizens need Goodwill now more Twyla McDermott, City of Charlotte than ever—many for the first time. Sherri McGirt, McNair Law Firm, P.A. Our 2011 Community Report is designed to Inform, Inspire and Engage Lynn Murray, BB&T you and the members of our community. In these pages you will learn about Jay Norvell III, Wells Fargo the scope and amazing impact of this organization. You will be inspired by the John Quinn, JE Quinn & Associates stories of individuals who are building a brighter future for themselves and their Tony Smith, Greer & Walker, LLP families. And, you will be invited to continue to engage with us in our mission of Changing Lives Through the Power of Work. Michael Wiggins, Crosland Southeast Steve Young, Duke Energy

Executive Leadership Team Michael Elder David Haggart President & CEO Chair, Board of Directors Michael Elder, President & CEO LaRita Barber, VP - Community Engagement Gary Barrett, VP - Organizational Support Services Robin Carson, VP - Business Ventures Paulette Griffin,VP - Workforce Development Chris Jackson, VP - Strategic Planning & Organizational Development Barbara Maida-Stolle, VP - Retail (L) Michael Elder, President & CEO, David Haggart, Goodwill Board of Directors, Chairman

our missionChanging Lives Through the Power of Work

Our Vision All people in our region have the opportunity to develop to their fullest potential through the power of work.

Our Core Values We strive to reach our mission by applying the following core values:

• Service: We are passionate in making life better for individuals and for communities.

• Integrity: We meet the highest ethical standards and treat all people with dignity and respect.

• Stewardship: We are stewards of our community by being socially, financially and environmentally responsible.

• Innovation: We embrace continuous improvement, bold creativity and positive change.

• Excellence: We challenge each other to continually learn and strive for excellence.

• Family: We believe the family must thrive for the individual to succeed. informWe continue to make a tremendous impact in our community and are proud of our successes and partnerships. Our goal is to keep you informed about who we are, what we are doing and how you are making a difference. November 2011, Goodwill Graduates

2011 IMPACT Workforce Development Services

In 2011, more than 16,000 Goodwill is a leader in providing job training and placement programs. Thanks to our people in our region generous donors and retail customers, Goodwill is able to offer employment, job training received employment and career services for people with barriers to employment, such as welfare dependency, homelessness and lack of education or work experience, as well as those with physical, mental and job training services and emotional disabilities. Each of our job training programs and services is designed to give from Goodwill, and we individuals the skills and training needed to find and keep a job. placed more than 2,100 of those people in jobs with $18 million in Programs and Services projected annual earnings Training Programs: Occupational Skills Training from those placements. Goodwill works closely with local employers to develop in-depth programs that prepare people for careers in specific industries such as banking and customer service, hospitality and More than 60 percent tourism and construction. Moreover, Goodwill’s training programs and strong community of team members came partnerships help people prepare for employment with growth potential so they can have a sustainable future. to Goodwill with a prior employment barrier Job Connections and earned $9 million in Goodwill operates or is a partner in six job resource centers located in Mecklenburg, Cabarrus, Cleveland, Gaston and Lincoln counties. The centers serve as employment wages by working over resource centers for individuals needing assistance in all aspects of the job search process, 750,000 hours in 2011. including job leads, resume workshops, interview skills and career counseling. Operation Independence Goodwill’s Operation Independence program helps bridge the gap between “I am very grateful military veterans and civilian employment. Since its fall 2010 inception, Operation for Goodwill and have Independence, in partnership with Central Piedmont Community College (CPCC), has helped more than 160 military veterans and their family members spread the word to other transition into civilian careers in the Charlotte area – one of the largest veteran communities in . veterans. One person can Youth Services change a life, but a team Goodwill provides programs geared toward supporting young adults with job skills development: Youth Job Connection, GoodGuides and WIA Youth Program. can change the world. Goodwill’s Youth Job Connection is a service dedicated to providing job skills I want to be part of development and job search resources for Charlotte youth ages 14-21. The program also provides a one-stop shop for area employers to access a job-ready, pre-screened that team.” pool of young adults eager to work. - Edwin, Operation Independence The GoodGuides Youth Mentoring program matches committed, caring and graduate and Army veteran supportive adults with youth ages 12-17 to empower them to make positive choices and enable them to maximize their current and future potential.

Vocational Skills Training Goodwill provides vocational services to individuals who are evaluated on work habits and abilities and then receive one-on-one training with job coaches to improve their employment skills. Many of our participants are referred by the North Carolina Division of Vocational Rehabilitation. A Goodwill job coach continues to work with participants at his or her new job to ensure that the needs of the employer are “We want to move people understood and met. Individuals in this program work in assembly, janitorial services, forward. We want to housekeeping, maintenance, packaging, fast food, warehousing, and retail operations. Employers that hire individuals with disabilities may be eligible for a tax credit. find the spark in people and help them get their confidence back.” - Nicholas Riggins, Centralized Intake and Support Manager at Goodwill

“Goodwill gave me advice on how to be a leader and work hard. They teach you the things you need to know. If it wasn’t for Goodwill, I wouldn’t be here.” - Allen T. , employed with Lowe’s Home Improvement in the University area, who became “employee of the month” his second month on the job Jay Norvell, Goodwill Board of Directors, Wells Fargo Retail “Seeing the faces of Stores the people we serve When you shop at Goodwill or donate items, your contributions are making a tremendous impact on thousands of individuals in our community. is rewarding and With over 20 retail stores in the region, including a Rock Hill location relocated motivating. Our stores in fall 2011, there are plenty of opportunities to help changes lives. Our stores fund 80 percent of Goodwill and offer more than just savings. They serve as are not just a place to the connection between your donated items and Goodwill’s job training and employment programs. shop they provide direct

Computer Works employment and training Goodwill’s Computer Works store features a wide array of refurbished computers, printers, software and related products at affordable prices. Proceeds from the sale for many of our clients of the store’s computers and merchandise help fund Goodwill’s operations, job along with funding for training and employment programs. other specialized services.” Goodwill Outlet The Goodwill Outlet is the place to go to discover bargains by the pound. Located - Barbara Maida-Stolle, VP of Retail on Freedom Drive, just outside of , the Outlet features clothing, Services for Goodwill housewares, books, toys, electronics and more for as low as $1.39 per pound. Merchandise flows into the store throughout the day giving shoppers an ever changing assortment of bargains. 2011 IMPACT In 2011, close to 1 million donations of clothing and household items received.

2.3 million transactions in retail stores gave 9 million items of clothing and other household items a second useful life while providing great value for shoppers.

51 million pounds of clothing and other household items were diverted from area landfills.

DID YOU KNOW? 90 cents of every dollar spent at our Goodwill stores is funneled into the programs that help thousands in our community each year.

Ballantyne Goodwill Store Goodwill Construction Services 2011 IMPACT Business Ventures In 2011, 3.8 million Goodwill operates several business ventures to generate additional revenue and provide hands- pounds of computers on training and paid employment opportunities for its clients. and related items were Overall, these business enterprises have seen robust growth which fuels our mission and recycled, generating makes it possible to provide professional employment and training services, work experience revenue of $1.2 million. opportunities and jobs for people in our community.

Through these social enterprises, we are providing competitive employment opportunities. Electronic book sales We employ over 600 team members, over 60 percent of whom had previous barriers reached $1 million in the to employment. first full year.

$7 million in employment, property and sales taxes were paid by Goodwill, its team members and its retail customers.

DID YOU KNOW? Goodwill Construction Services GoodWork Staffing Goodwill Construction Services is a GoodWork Staffing is another way Goodwill Industries licensed general contractor for both Goodwill is helping supply area of the Southern commercial and residential projects in employers with a skilled workforce. Piedmont employs the Charlotte metropolitan area. It offers It specializes in providing industrial, over 600 individuals, clients the opportunity to meet their clerical, and management employees to construction needs while investing in the a wide variety of companies and offers owns or leases 32 welfare and future of our community. temporary, temp-to-hire, executive properties, and maintains recruiting, outsourcing, direct-hire, 350,000 square feet of A notable project was the Goodwill/ on-site management and payroll services. building space. Habitat ReHouse, a partnership between The revenue generated by GoodWork Goodwill and Habitat Charlotte. Both Staffing placements support Goodwill’s organizations teamed up to restore a job training and employment services. foreclosed home into a model of energy efficiency for affordable housing. www.goodworkstaffing.com 704-332-0341 www.goodwillconstructionservices.com Electronic Recycling Electronic Books One of Goodwill’s most successful Realizing that many books have greater enterprises is its electronic recycling “Not only are value in the Internet marketplace, business, which has grown dramatically Goodwill started an online book business over the past five years. Last year, 3.8 we providing in 2011. They partner with Habitat million pounds of computers and Charlotte, Mecklenburg County Library, related items were recycled, generating something to the Classroom Central and other area $1.2 million in revenue and providing business community agencies through Electronic Books. In its significant paid work opportunities for first full year, online book sales reached people with employment barriers. that is of value $1 million and Goodwill recycled an additional 77,000 books while generating In addition, Goodwill and the City to them, but our paid work opportunities for people with of Charlotte formed a partnership to employment barriers. recycle or refurbish the City’s computers and electronic equipment. The City electronic recycling 704-372-3434 of Charlotte donates all electronic assets business is a paid at the end of their useful life to Goodwill. training program 704-916-1662 for our clients.” - Robin Carson, VP of Business Ventures at Goodwill inspireWe are inspired every day by the participants we serve and the opportunity to change lives through the power of work. The following are a few of the countless individuals who have excelled with Goodwill’s help. “Goodwill is a Nah magical place. Armed with her MBA and impressive credentials, Nah spent two years searching and applying for jobs to no avail. As her situation began to appear hopeless, she prayed for help. Something happens That same day, she heard about Goodwill’s job training programs and was soon attending the nine-week Banking & Customer Service Training program. She says, “With my MBA, to you here. You many people thought I was overqualified for the program, but I disagreed. I had plenty of knowledge and education, but I needed more practical skills for the banking industry.” don’t go out the Nah is now interviewing with a renewed sense of confidence, and believes she will find her same. I will advise dream job soon — one that incorporates both her education and the practical work skills learned through Goodwill. She’s a prime example of how more and more highly educated anyone to come taste people are choosing Goodwill to sharpen their skills and better prepare for today’s workforce. it for yourself.” “Goodwill is a magical place,” says Nah. “Something happens to you here. You don’t go out the same. I will advise anyone to come taste it for yourself.” - Nah, Banking & Customer Service Training program graduate

Nah Rashad and instructor Thomas Elijah

“I never realized that hard work could be so fulfilling and give you a sense of pride. Goodwill has given me my confidence back.” - Rashad, Construction Skills Training graduate

Rashad

Rashad, a graduate of Goodwill’s Occupational Skills Training “What inspired me was looking at Thomas [Elijah] and saying, program, says the best way to learn is to “close your mouth and ‘that could be me’,” said Rashad. “Mr. Elijah is the man. He was open your ears.” Before coming to Goodwill, Rashad knew he stern, but it’s what I needed. He patted you on the back saying you had hit the “bottom of his pit” and wanted to make a change for could do it. He said, ‘I won’t walk the path for you,’ but he gave me himself and his family, including his mother, significant other and direction. He made me feel like I could become a man.” two kids. Rashad was skeptical about Goodwill at first because he thought Rashad participated in Goodwill’s six-week Construction Skills it was just a retail store, but he found that Goodwill gave him Training program, where he earned his OSHA license, forklift confidence to turn his life around. Says Rashad, “Goodwill is a certification and NCCER (National Center for Construction one-stop shop. You’ll get what you need but you need to be willing Education Research) card. to put in the work.”

His positive attitude and eagerness to learn made a lasting impression Today, Rashad works at Zemko Supply in Fort Mill, SC where he on his teacher, fellow students and team members at Goodwill. recycles and refurbishes electronics. He is also attending a welding “Rashad came in focused, energized and motivated,” says Thomas program at CPCC. “I never realized that hard work could be so Elijah, a construction instructor with Central Piedmont Community fulfilling and give you a sense of pride. Goodwill has given me my College (CPCC) who teaches at Goodwill. “He is the success story – confidence back.” a model student, smart, intelligent, and a leader of his class.” Curtis

Curtis was unemployed for a year and half after he was laid off Before he graduated, Curtis found a job at the Hampton Inn in from his 18-year job as a heating and air conditioning technician. Pineville using the job search and employment skills he learned. While being unemployed brought about a lot of hardships for He started at the front desk, where he learned the value of making Curtis, there was one silver lining – getting to be a stay-at-home himself approachable. His commitment to showing up early, giving dad. “My kids kept me alive and productive,” says Curtis, who is 110 percent and working hard paid off, and he was promoted to married with a son and twin daughters. Chief Engineer.

He credits Goodwill with giving him a support system and the “I have been very impressed with all the candidates that Goodwill drive to keep going and be successful in his job search. “After I has sent to me,” says Mae Nelson, Curtis’ employer and the was laid off I felt like a failure,” says Curtis. “Goodwill helped Hampton Inn Pineville manager. “It seems like they bring a special me to gain my confidence back. Now, I am prepared going into type of positive energy and a real willingness to work, and I think any scenario.” they get that in their training.”

After deciding on a career in the hotel and tourism industry, Curtis, a Union County native, says the thing that most impressed Curtis applied for jobs at nine local hotels. The last hotel where him about the program was, “the overall willingness to help people. he interviewed referred him to Goodwill’s Hospitality & Tourism Goodwill brought me in, treated me like family and made me feel at Training program. The seven-week program taught him essential home. I loved coming here every day and still keep in touch with my skills for the hotel industry and gave him the credentials and fellow classmates, teachers and mentors. We all support each other.” certifications to succeed in any hotel position.

Curtis engageWe engage the community in Changing Lives Through the Power of Work. Goodwill values its community partnerships and being actively engaged in making a difference in the lives of individuals and families. We take seriously our vision that all people in the region have the opportunity to develop to their fullest potential through the power of work. Donate

Donations are the driving force to our Goodwill success. In 2011 we had a total of 16 donation drives at 9 businesses/organizations, 3 schools, 3 universities, and 1 sponsored by a neighborhood totaling 4064 donations with a record breaking drive of 1406 donations in 2 days at 2 locations.

We feature more than 10 attended donation locations and 21 retail stores to make donations easy. By donating clothing, computers, household items, furniture, and vehicle donations, you are making a direct impact on our community by supporting job training and employment programs.

Donation drives are excellent community service projects for corporations, schools, community organizations and places of worship. This is an easy opportunity to give back to the community while clearing out the clutter.

Making financial contributions through cash donations, bequeaths and other gifts, as well as volunteering your time, is another meaningful way to support our mission of using the power of work to change lives. Community Partnerships “If you’re looking to fill Our community partnerships are imperative to our mission of changing lives a position, Goodwill is through the power of work. The following are some highlights from 2011:

• Goodwill - in partnership with the Foundation for the Carolinas, Jacob’s Ladder a great organization Job Center and the Workforce Development Board - helped spearhead a study to to help you fulfill that more deeply examine the workforce development sector to gain more insight into what can and should be done to help disadvantaged individuals find and obtain staffing need. It’s great meaningful employment. to have people who are so • Through our ongoing relationship with Central Piedmont Community College, Goodwill was able to enhance our services in a range of programmatic areas to passionate and who want provide higher levels of educational attainment for our clients. to have a job. A majority • Our partnership with Microsoft has not only equipped our clients, especially military veterans and their families, with access to technology to be competitive of Goodwill staff have a in the workplace, it has also raised the level of efficiency and proficiency of Goodwill team members who have the tools needed to do their jobs well. very positive attitude and

• We joined forces with Habitat for Humanity Charlotte to create a unique are happy to be here.” partnership that combined the strengths of each agency to build an energy- - Danita Dorsey, Director of efficient home that provided invaluable hands-on experience for students Dining Services for Chartwells at of Goodwill’s Construction Training program and a new home for a UNC Charlotte deserving family.

• The City of Charlotte provided Goodwill with the opportunity to engage our city’s youth in career exploration, job search skills and work experience through an alliance with the Mayor’s Youth Employment Program.

Gloria working at Chartwells Central Piedmont Community College Goodwill has had a long and in-depth partnership with Central Piedmont Community College (CPCC). Goodwill collaborates with CPCC on a national project to build and strengthen partnerships between Goodwill and Community Colleges and to increase the success rates of low-income individuals who desire to achieve economic self- sufficiency through education. CPCC has been an invaluable partner in our Construction Skills Training program, serving over 500 students since the program’s inception. Goodwill provides recruitment, assessment, selection and on-going career development support services to students referred to CPCC’s healthcare program. This pilot program has resulted in 15 student referrals per semester to the CPCC program. Goodwill has served as a GED testing site for CPCC for the past three years and introduced Fast Track day and evening classes serving 170 individuals. Goodwill and CPCC partner to address the unmet needs of returning veterans and their families and also work together to deliver services through the Veteran’s Resource Center on CPCC’s Central Campus. Goodwill and CPCC are also business partners. Through Goodwill’s Electronic Books, CPCC’s library system sells books taken out of circulation and donates unused or outdated electronics to Goodwill.

City of Charlotte In 2011, the City of Charlotte chose Goodwill as its official electronics recycling partner, to ensure that all of the City’s inoperable or outdated equipment is recycled, refurbished or disposed of in an environmentally-responsible manner. Goodwill processed nearly 3,000 electronics as a result of the partnership, and the funds that were generated help support the organization’s job training and employment programs.

The City of Charlotte has also partnered with Goodwill’s Youth Services program through the Mayor’s Youth Employment Program (MYEP), which provides paid and unpaid internships for high school youth in the public, non-profit and private sectors. Together, the City of Charlotte and Goodwill are working toward helping set Charlotte’s teenagers on a path to career and life success.

Goodwill’s newest venture, Goodwill Construction Services, also received two grants from the City of Charlotte to provide both basic and intensive weatherization services for area homes. The Neighborhood Energy Challenge (NEC) grant and the Residential Energy Efficiency Improvements (REEI) grant together brought in $120,000 in revenue and provided Goodwill students with more than 3,000 training hours.

Chartwells One of the many benefits offered by Goodwill is the ability to provide a strong workforce for regional businesses. Chartwells, which provides dining services at educational institutions including UNC Charlotte, has been an employment partner with Goodwill since 2005. The company hired approximately 36 Goodwill clients in the past three years in a variety of roles such as cooks, utility workers and dining staff. These individuals had a wide range of barriers and required intensive on-the-job training by a Goodwill Vocational Coaching Specialist. Goodwill also serves as a partner by helping with training, development and troubleshooting any problems with associates.

“If you’re looking to fill a position, Goodwill is a great organization to help you fulfill that staffing need,” says Danita Dorsey, Director of Dining Services for Chartwells at UNC Charlotte, who has worked with Goodwill for the past seven years. “It’s great to have people who are so passionate and who want to have a job. A majority of Goodwill staff have a very positive attitude and are happy to be here.” Microsoft Microsoft Corporation partners with Goodwill on several strategic initiatives, providing software grants and supporting workforce development. They also have employees who sit on the Goodwill Board of Directors and volunteer in activities such as the “Day of Caring.” Since its fall 2010 inception, “One of the things that has really stood out with Goodwill is that they have a Operation Independence, vision and they have continued building improvement upon it over the years,” said in partnership with Central Reggie Isaac, senior director of the Microsoft Charlotte Campus and member of Piedmont Community College, the Goodwill Board of Directors. “Goodwill is doing the right thing in workforce has helped more than 160 development by providing technology training. They are taking a holistic approach to helping people be ready for the job market especially in this economy.” military veterans and their family members transition The technologies given by Microsoft have impacted Goodwill and Operation into civilian careers in the Independence as a whole to ensure a viable community. The Operation Charlotte area – one of the Independence program is highly successful in large part because of Microsoft, which awarded Goodwill an Elevate America veterans initiative grant. The grant largest veteran communities included $341,000 cash and $5 million in software to provide local veterans and in North Carolina. their families with a comprehensive set of services to help them transition into civilian careers.

The program’s impact has reached far beyond our region. In October 2011, the Operation Independence team was chosen as one of six veteran services programs nationwide to join Microsoft Corporation in a roundtable discussion with U.S. Senators Patty Murray and Richard Burr in Washington, D.C. The event brought together veterans, nonprofit organizations and veteran services organizations to discuss challenges veterans face when they return to the civilian workforce and how the public and private sectors can better work together to serve those veterans.

Adds Isaac, “It’s great seeing how Goodwill is making a huge impact on the community and Microsoft is thrilled to be a part of this effort.”

“One of the things that has really stood out with Goodwill is that they have a vision and they have continued building improvement upon it over the years. Goodwill is doing the right thing in workforce development by providing technology training. They are taking a holistic approach to helping people be ready for the job market especially in this economy.” - Reggie Isaac, Senior Director of the Microsoft Charlotte Campus and Goodwill Board Member Reggie Isaac Volunteers 2011 Volunteers Ira Alexander Champions for Good Steward Anderson Volunteers are the heart and soul of Goodwill, contributing their time and expertise in a variety Michelle Armstrong of ways. They not only make an impact on their community, but also gain personal benefits, Louis Ascanio including opportunities for professional development training and leadership roles. Andre’ Austin Fonsetta Badger Through their contributions of hundreds of hours each year, volunteers in our Champions for Megan Barnes Good program strengthen and enrich our organization and make it possible for us to do much Robert Bayless, Jr. more than we otherwise could. Jennifer Bingham Fernell Black No matter your passion, we have something you’ll enjoy! Your engagement changes lives. Carla Black Visit www.goodwillsp.org/volunteers. Debbie Blanton Michelle Boyd Deon Bradley Adam Zembruski Michael Brienza Adam got involved in Goodwill after attending the Cornerstone luncheon in spring 2011. Today, Robin Brown he serves as a volunteer instructor for the Hospitality and Tourism Training program. Tonja Brown Jacqueline Butch As president of Pharos organization’s Hospitality, Inc., Adam parlayed his hospitality and food Kay Carwile service experience into an opportunity to teach Goodwill clients the ins and outs of the industry. Allison Chalecki He also helps get the word out to industry leaders on the benefits of partnering with Goodwill, Meagan Cieri which he says instills in its students the positive qualities and character attributes that he looks for Molly Cieri Meeka Clay when hiring someone. Michelle Clement “The attitudes and personalities of the people of Goodwill are infectious,” says Adam, who is Elizabeth Cobb Raymond Collins passionate about teaching. “They have reminded me of the responsibility we have to serve others Tadrieka Collins by giving, sharing and inspiring. It’s been a wonderful, fulfilling experience.” Joshua Cooke Ameshia Cooper Aneshia Cooper Wonderland Dawson Ronald Days Jody Dennis Thuy Dinh Brian Distaso Charlene Forney Rolston Gabriel Cheryl Godwin Shawn Grady Jennifer Grant Lonnie Hall Myrna Hall Althea Hardgrove Felicia Harris Gerry Hegele Ted High Jasmine Hines April Hood Dan Hood Deneen Horton Jim Houpt Nicole Hudson Jo Hunt Iris Hunter Jacqueline Jackson Merlene James Stephanie Johnson Tanisha Johnson Janelle Joyner Beatrice Kearce Bryan Keller Peter Kelpin Jeff Kennedy John Kennedy Adam Zembruski Timothy Kinney Anastasia Knight Pete Koerner Acena Lane Pamela Lee Tiffany Legette Edana Lewis Randy Linton Janelle Lyons Dacia Mapp Robert Marcy Betty Maxwell Courtney Mayfield Melicia McCain Christil McKenzie Roslyn Meyers Roger Meyers Alan Morgan Regina Morris Christina Morrisey Jason Murphy Lynn Murray Michael Navarro Laura Ndelo Mae Nelson Jay Norvell Elizabeth Cobb Patricia Poole-Felder Raymond Porter Stephen Potchatek LaTamela Potts Terrence Powell “Elizabeth exudes all values we cherish at Goodwill. She Kimberly Powell Terren Quattlebaum has compassion and is always smiling. She really speaks Desiree Rew Cindy Ritchie to the heart of what we’re all about and has helped make Nicholas Riggins Lisa Rodriguez improvements in serving our clients.” Kristin Rutherford - Laura Casoni, Director for Workforce Development, Goodwill Jasmine Sams Tewanna Sanders Barbara Scannell Allen Sendler Tara Shiver Kimberly Smalls-Gray Cathy Smedelay-Martin Elizabeth Cobb Eric Smith “Every time I teach a life skills class, I leave feeling that it was the best three hours of my week,” Michael Steele says Elizabeth, who first got involved with Goodwill through her job in 2005 and began Krista Stepney volunteering in 2007. Nina Stywall Melissa Swanson Elizabeth serves as a human resources manager at Wells Fargo, an active corporate partner with Ming Tang Goodwill. Both organizations enjoy a mutually beneficial relationship. Wells Fargo helps place Lisa Thomson Goodwill clients and Goodwill provides the bank with a continuous candidate pool. With a Gaynelle Thornton Edwin Vazquez 15-year background in human resources, Elizabeth brings a wealth of experience to her role as a Gerita Waithe Goodwill volunteer. In addition to volunteering throughout the year, she spent six weeks in Fall Larenze Ware 2011 at Goodwill through the Wells Fargo Volunteer Leave Program and helped 14 people gain Robert Weeks employment with Wells Fargo. Evangeline White Hadassah Williams “It’s rewarding to help people find employment,” she says of her Goodwill volunteer role. Katrina Williams “Getting the job seems like the hard part, but the reality is keeping the job is the hard part. It is Denise Wilson Doneisha Wilson why learning life skills, such as how to diffuse a difficult work situation, are so essential.” Daisy Wrenn Kapa Yang Daniel Zacharski Adam Zembruski donorsEvery Goodwill success story begins with a donation. By giving to Goodwill, you are doing much more than just funding and supporting our training and employment programs. You are reaching out to change someone’s life.

5th Avenue Investors Bank of America Ralph Brashe William R. Carson A. O. Smith Water Charitable Foundation John R. Brayford Bradley S. Carter Products Company Jamie A. Banks James J. Brennan Cleopatra Carter Elisa Abram Jeff Barber Michael A. Bridges Marilyn Carter Cheryl Abrams LaRita L. Barber Elizabeth P. Britt Regina K. Carwile J. M. Acee Brian Barlow Jacqueline L. Brooken-Lawson Laura Casellas Aleigh Acerni William Barnes Taney O. Browder Francis A. Cash Tonya Adams Thomas L. Barnhardt Boyce M. Brown Perry Cashion Admark Graphic Systems, Inc. Barnhardt Manufacturing Company George Brown Michael Cashman Renee Alexander-Sherrod Gary Barrett Mattie N. Brown Perry V. Casion All Points Waste Service, Inc. Edwin K. Bartlett Wilbert Brown David Catchpole Jeff Allio Tiffany Bates Brown & Glenn Realty Donald W. Cathey Charles W. Allison Charles W. Baucom Brown Brothers Harriman & Co. James H. Cauble Allison Fence Company Dolan J. Baucom Joel Bruce Pamela Caywood Allstate Insurance Company Dawn Bayner Duane H. Bruch CBS Radio Charlotte Kathy Almond BB&T Marilyn Brucki Central Piedmont Community College Alston & Bird, LLP James G. Beales Lynn S. Bryan Central United Methodist Men Sydney Alverson Kary S. Beaman Frances V. Bryant Certified Auto Service Flor M. Anderson Lisa Beard James D. Buchanan Certified Paper, Inc. Ruth Anderson Emily P. Bearden Peter C. Buck Charlotte Bobcats / Charlotte Sting Anderson & Associates, Inc Belk Southpark Mall Byron L. Bullard Charlotte Business Journal George Andrews Benbrooke Freedom Partners, LLC Fred Bumgardner Kendall Andrews David Bennett Charlotte-Mecklenburg Workforce Donald Burton Development Board Tina Angelichio Joyce Bentley John L. Butler Brad C. Cherry Miles Annas David Berkland C & H Fabrication Services Cherry, Bekaert & Holland, LLP Applied Business Services, Inc. Debra S. Bissette C.N. Jenkins Memorial Ramkumar Cherukupalli ARA/Charlotte Henry T. Black Presbyterian Church Hobart B. Cheyne Charitable Foundation Courtney Blakely Bonita Caldwell Chick-Fil-A John Armistead John W. Blanchard Calloway Industrial Services, Inc. Childress Klein Properties, Inc Andy Arnette Lucinda B. Blue Joe Camp Moe Cieri Frances Arnoult Jean C. Boggs Cynthia Campbell Ellen Citarella Blas Arroyo Catherine N. Bones Jerry Cannon Becky Clark Kevin Ashley Myra Bonner Richard C. Canovai Leslie Clay Marlin Atkins Billy R. Bonny Carolina Cooperative Federal Clayton Homes, Inc Philip R. Atkins Richard B. Booth Credit Union Clear Channel Broadcasting James Aust Laura D. Bossert Carolina Door Controls Inc. Cleveland County Community Clifford L. Austin Henry H. Bostic Carolina HealthCare Foundation Development Corporation Auto Bell Car Wash, Inc. Boulevard Company Carolina Mall Cinemas Valerie Cline Mary Axtell Marilynn Bowler Angeline M. Clinton B & G Realty Company Inc. Roberta Bowman Carolinas HealthCare Foundation Derick S. Close B J’s Membership Club H. E. Boyles Patrick Carosa Richard Closner Katherine Bacon Edward Brabazon Eric Carpenter Keith Coble Annie F. Bailey Roberta Bracken Frank W. Carpenter Coca-Cola Bottling Company Charles S. Bailey Erman Bradley Kenneth L. Carpenter Coldwell Banker Peggy Balsley Laurel Bradley Tonya J. Carr Commercial MECA M. G. Banda Bragg Financial Advisors, Inc Herb Carroll Jacquelyne Cole Bank of America Brame Specialty Co. Inc. Jennifer Carroll Janice W. Coley College Properties Peggy Douglas Peggy Garcia Lou Hawkins Colliers International Bobby R. Dozier Darcy J. Garfinkel Sukta Hay Kenneth M. Collins Wayne Dozier Gary Garman Ralph B. Haynes Thomas E. Collins Ronald A. Drabot Garrett & Garrett Grace Hayworth Color Solutions International Jennifer A. Drisker Paul C. Garrigus Scott and Elizabeth Heaenni Ann C. Colvin Duke Energy Foundation Ross J. Garrison Gerald G. Hegele Cline C. Comer Joseph Dulaney Gina Garver Helen M. Helms Concord Mills C.J. Dulin George W. and Ruth R. Margaret R. Helms Conner Brothers Machine Harold Dunnagan Baxter Foundation Frank B. Henderson Company, Inc Elsie Dye Stephen J. Gibbons Kim Henderson Valentine Constantinidis E.C. Griffith Co. Paulene Gibson Hendrick Automotive Group Contemporary Benefits Design Charles A. Earp Ronald J. Gibson Allen Hendricks Carol Cook Nancy Eckard Charles W. Glick Mollie M. Henninger Cook’s Memorial Claudia Edmiston Don Goessel Helen M. Henry Presbyterian Church Walter R. Edwards Myrtle B. Goldstein Karl O. Hesse Henry B. Cooper Effective Media Solutions Dawn R. Goltz Robert Heyer Shawn Cooper Efland Group Inc Mary J. Gommel Mary Hice W. S. Cooper Tag bo Ekwonu Michael Goodwin Hilb, Royal and Hamilton Corporate Benefits, Inc Michael Elder Goodyear Anita H. Hill Lois Cotton Sue Eldridge Howard Gordon James E. Hill Coventry WellPath Edward Ellis James Goulding William B. Hillman Linda Craft Tracy L. and Kathleen P. Ellis Henry Gray Isabelle M. Hine Hannah Craighill Mary D. Elsner W S. Gray James A. Hinkle Wayne Crawford Bonnie Emadi Great Wolf Lodge G.F. Hiott, Jr. Crescent Resources Olive P. Emore Gerald W. Green Barry Hitchner Robert V. Crick Mildred E. English Rex Gribble Gary Hixson M. Elaine Crocker EnPro Industries Paulette Griffin Barbara Hollingsworth David B. Crosland Environamics, Inc. Griffith Real Estate Services Bob W. Holmes Patrick Crosland Joe S. Epley Rayvon Griggs Clyde Hooks Crouse United Methodist Church - Doug Esamann Grogan Paper & Maurice W. Hooks United Methodist Women David Esposito Packaging Company David J. Houck Robert H. Crow Rebecca Evans William C. Grubb Jay Huff Otis Crowder Thomas H. Evans Joseph Gruber Kim Hughes Crowder Construction Company Evergreen Investments James L. Guglietta Timothy D. Humes Crown Communications Murray and Barbara Ezring Christine Guma Mary M. Hutchison Larry Crump Henry Faison Susan Gurbani James F. Huzl Thomas Cummings Family Dollar, Inc. Robbie C. Hackney Ideal Tool & Die Lewis E. Curlee Douglas Faris David Hadani IMO Pump R.H. B. Curlee Al G. Farkas M. E. Haenni Indian Trail Service Co. Inc. Edward A. Currie Julia E. Farris R. D. Haggart Ingersoll-Rand Company Cydecor Ashley Faulk Donald Hagler Insurance Dist. Consulting LLC Suzanne W. Dalesandro David L. Feld Ruskin L. Hale Reginald O. Isaac David E. Looper & Company Charles D. Fernald Dale Halton Blair Israel Walter H. Davidson Fidelity Investments Charitable Kim Hamilton Kenneth Iverson Lee Ann Davies Gift Fund Dwaine K. Hampton Chris Jackson Martha S. Davis Sherri Fink Laura Hampton J. F. Jackson Dorie Dawalt First Citizens Bank Jeff Harlow Velda D. Jackson James K. Decker Donna Fitschen Harper Corporation of America Jacob’s Ladder Job Center, Inc. Jozef Deeskinazi Stuart A. Fligel Geraldine A. Harrell Lynn G. Jacobs Kenneth Dellinger James D. Flowers Helen S. Harrill Therese A. Jacobs Michael H. DeLong Food Lion, LLC Cameron Harris Michelle Jamison Graham Denton Forbo Siegling LLC Dee-Dee Harris Shelton Jefferies Jane R. Depew Betty Ford Susan Harris Bruce Jenner Seema N. Desai Olivia Fortson Harris Teeter John Crosland, Jr. Family Linda L. DeVries Foundation for the Carolinas Becky Harrison Donor Advised Fund Dilworth Rotary Club Vonda Frazier Michelle C. Hartzell John Deere Consumer Products Anthony Dipanni Robert Frese Harvard Business John S. and James L. Rob Disher Fresh Off the Grill School Association Knight Foundation Charlotte Dixon Surassawadee K. Fry Melanie Hause Blanche Johnson James Donaldson Alex D. Funderburg Donald W. Haverlah Clarke Johnson Anne T. Donovan Owen J. Furuseth Charles T. Hawkins Floyd Johnson Gerald Johnson Alvin Levine Ednir H. McManus J.C. Parke Kimberly Johnson David Levine Eartha M. McMichael Helen M. Parker J. M. Johnson Leon Levine Danny McNeely Daniel E. Parkinson Johnson C. Smith University Donald S. Lewis Pamela McQuillan Carol Pasour Jolly Rogers Printing, Inc Hugh B. Lewis Frances F. McSwain John D. Patterson Andre Jones J. M. Lewis Douglas R. McVadon Paul F. and Ann G. Betzold Cynthia J. Jones Lincoln Financial Advisors Jack Mendel Donor Advised Fund Harry L. Jones Thomas F. Lindemuth Stacey R. Mercuri Peachtree Planning Foundation, Inc. Jacqueline F. Jones Herbert Little Metrographics Elizabeth V. Pearce Mahalia Jones Fred Littlejohn Microsoft Corporation Richard M. Penegar Philip D. Jones David R. Lively Anne Midgley Penske Truck Leasing Company, LP Rose Jones-Edwards Linda Lockman-Brooks Robert M. Mihaljevic Livius Percy Henning Jorgensen Henry C. Lomax Patricia J. Milcarek Teresa C. Perkinson JS Gilbreath Consulting Inc. Vince Long Douglas F. Miller Joseph Perret Junior League of Charlotte Edgar Love Kaye M. Miller Kenneth Perry Alan M. Kaplan Tabitha M. Love Jon Missert Philip L. Van Every Foundation Linda Kappauf Fred Lowrance Fredrick W. Mitchell Piedmont Companies, Inc Walter E. Karasiewicz Virginia Lowry Jeffrey Mitchell Piedmont Natural Gas Keane, Inc. R.T. Lucas L. S. Mitchell Quinten A. Pierce Douglas Keelan Lee A. Lumpkin Thomas L. Mitchell Sam Piercy Laura Keith Alice G. Lyda Wanda S. Moen Mark J. Pierman Cheryl Keller Machine Tool Research, Inc. Michael G. Moore Angelo S. Piraneo Jena Kelly James A. Mackey Moore & Van Allen Amy Pitt Robert P. Kelly Mary H. Mahone Ann T. Morgan James K. Polk Sarah B. Kelly Paul & Carol Maida Morgan Stanley Laurence H. Polsky Domenic A. Polzella James Keziah Barbara Maida-Stolle MRD Development Samuel C. Powell Ray Killough Make A Dream Come True, Inc. A. R. Mullinax Betty H. King Hartis M. Mullis Stuart Powell Stephen Manzano Brenda King Beatrice Munder Premier, Inc Russell P. Marks Brenda Kinney Judith Murphy Richard Price Cynthia Marshall Patsy Kinsey Lynette N. Murray Provident Benevolent Foundation Richard E. Martin Charles L. Kirby William Musgrave Preston Purdum Keary P. Martyn Raymond Kirby William H. Myers Purser Oil Company Jo Ann Mason Kirk Kirstein Winifred Nance Frances Queen Julian D. Mason Lee Kiser Alma Nash John E. Quinn Viellah Mason Christopher G. Klapheke National Charity Services, Inc. Mary Quinn Michael Mastromichalis Doug Knowlton April Neal R.T. Dooley James B. Mathis Edna Knox Barbara Neidinger Construction Company H C. Matthews Christa Koconis Daniel Nelson Debra Raines Matthews Construction Company Kathleen Kopay Kathy Nelson Tim Ramsey Max’s Ally Beverly B. Kothe Nhon H. Nguyen William E. Ranson Cynthia Maxwell Kothe Howard Marketing Kristina Nickels Nancy J. Rapp Masako Maxwell Eugenia B. Kramer Charles M. Nifong Janice Ratica L. P. Mayhew Katherine Krysiuk Boyce D. Nixon Jane L. Ratliff Gail Maynard Diana D. Kutz Patricia L. Noble Rock Ratteree Alice M. Kuykendall Ruth McCall Timothy W. Norkett Robert G. Ravenscroft Ron Lamberth Wilbert L. McClinton Norkett Store Fixture & Supply, Inc Edward L. Raymond John Land Hugh McColl Faye Norman Michael E. Reader Stanley C. Land Bill McCoy North Carolina Foam RED Partners Marion C. Lane William McCoy Industries Foundation James D. Redmon Dennis Lankford Twyla McDermott Katheryn Northington Stanley C. Reiber Elizabeth C. Lankford Casey McDonald Beverly O. Novick Ron Reising Daniel D. Laycock Victoria McDonald O.G. Penegar Residential & Support La’Tisha D. Leach Cathy L. McElheney Phyllis Odum Services, Inc. Cindy Ledford C L. McFadden Oil-Chem Research Corporation George Retsios Cynthia Lee McGee Enterprises Marc Oken Dorothy J. Reynolds Dorothy Lee Sherri L. McGirt Yolanda B. Osborn Lisa A. Rhyne Robert G. Lendino Hugh McInnish P & R Enterprises, LLC Katherine Richards Leon Levine Foundation - Janie McIntyre Randy Packer Jerry Richardson Sandra and Leon Levine Maxine E. McKernan Joy E. Paige Roland J. Riddell Timothy LeVan Arthur T. McLendon Kent Panther Leon Riddick Nancy Ring Siemens Power Generation, Inc William H. Terry Tom Warshauer Rite Lite Signs Marie H. Sigmon The Cutting Edge Lawn & Joe and Anne Washam ROB Sales, Inc Jon Silla Landscape Company Faye Washburn Thomas Robbins Richard P. Silton The Hartford Richard Washington Roberta Bowman Charitable Fund Frances Silvus The Joseph Group Ethie Watermann Frances Ann Robison Richard O. Simcoe The Leon Levine Foundation Stuart G. Watkins Tom Rochester Paula Singleton The Lucille P. and Edward C. WCNC-TV-NBC-6 O.F. Roddey Robert C. Sink Giles Foundation Jean Weeks Kay A. Roderick Jim Skibbens The Marc and Mattye Silverman John Weigle Family Foundation Kevin Roeder SLM Waste & Recycling Ed Weisiger The McLynn Group LLC George W. Rohe Sam Sloan Marie Welch The National Economic Barbara A. Smith Wells Fargo Foundation Christopher Rolfe Development and Law Center Ben Smith Jean P. West Robert Rolison The Westin Charlotte Brett A. Smith Bonnie Wheeler Roofing Service, Inc Bradford W. Thiele James Smith Katherine Wheeler Rosario’s Pizza Richard M. Thigpen Kent Smith Donald C. Whelchel Marcia Rose E. H. Thomas Lynda Smith Linda White Donna Roseboro Francis A. Thompson Thomas H. Smith Owen H. Whitfield Dorothy Ross T.J. Thompson Jason Solomonson Robin M. Whitmeyer James Ross TIAA-CREF Walter G. Somerville John C. Wiegand RSM McGladrey, Inc Roy P. Tidman Sonitrol Security Services Margaret R. Wiegandt Edward M. Ruane Time Warner Cable Southern Comfort of Charlotte, Inc Jerry W. Wiese Rachelle Rucker Rex Titus Southern Park Music School Thomas W. Wilbor Sue Ruda Paula Tobar Lionel Spearman Neill Wilkinson Sue A. Ruddock Geraldine Toole C. Brian Speas Brant Williams Connie Russell Lamine Toure Specialty Cash Register Co. Clarence Williams Ritchie Russell Trammell Crow Company Robert S. Speizman Claude B. Williams Russell Finex Inc. Charles L. Travis Karen A. Spiegelberg Debbie Williams Bob Sage TRG Charlotte, LLC Lisa M. Stancil Elise Williams Russell Sage Mary Tribble Kenneth Stancliff Raymond E. Williams Albert A. Salerno Tribble Creative Group R. N. Stanley Richard T. Williams Sam’s Club Demetrios Troupes Jennifer M. Stanton Tracie Williams William Q. Sample Truist Comprehensive Distribution Barbara A. Stapp Williams Design, P.A. Roger Sarow Starbucks Pauline M. Tulson Charles A. Willis Sarstedt, Inc. John Stash Elizabeth Tumas Dennis Willis Sauza’s Mexican Restaurant Steelfab, Inc. Frances M. Turner Penelope Wilson Dennis Savell Louis Stephens United Way Wilson Marketing Group Joseph Scales Liz Stethers Jane S. Upton Phil Winter Scantec Distribution Kathleen M. Stewart James J. Urban WLNK-FM - The Link Audene Scarlett Stiles-Buchanan Charitable Lois A. Urban Simon Wojnowich Robert W. Schafermeyer Gift Fund US Airways Gary Wolfe Schneider National Foundation H. W. Stockton Sarah Van Steenis Bettina H. Wolff Coy L. Schultz Stork Prints America, Inc. Vandever Batten, Inc. Rebecca Woods Jennifer B. Schwarz Raymond H. Strople Vanguard Group Classie H. Worthy Mary Score Stuart Rags, Inc. Laura Varney Jennifer Wouters Merideth Scott Allison Stubbs Christopher R. Vasbinder Wray Ward Milfred G. Self STV/Ralph Whitehead Associates Jean Veatch Patricia Wright H. D. Sellers Sheela Sukesh Teresa Villamarin Robert M. Wright Senn Dunn Doniel N. Sutton Alex Vinson WSOC-TV Margaret Setzer Otis Swords Timothy S. von der Embse Kevin P. Yalicki Jon M. Shannon Synergy Tooling Solutions Wachovia Corporation YMCA of Greater Charlotte Marvin B. Shapiro Syzygy, Inc Waffle House John A. Yorick Walter H. Shapiro Tandem Staffing Solutions Wal-Mart Foundation Robert Yudell Shaw, Inc. Margaret Tart Sandra C. Waldeck Zemko LLC Lynne Shealy John Tate Brandy Walker Romona Zetsa John Sherard J. A. Taylor Elaine Walker W E. Zorigian Linda Shipley Joan R. Taylor Gregg Walker Shook Kelly Incorporated Michael Taylor Caesar Wallace David Shore TechSmith Corporation James B. Walsh David Shuford TelWare Corporation Robert C. Ward Caroline Siegfried To n d a Te rr y donorsMelissa L. Ware areasEstablished in 1965, Goodwill of serves impact people throughout the Southern Piedmont region. Goodwill has a retail store or provides services in Mecklenburg, Cabarrus, Cleveland, Gaston, Lancaster, Lincoln, Union and York counties.

Lincolnton Cornelius LINCOLN CABARRUS

Concord

Shelby Gastonia MECKLENBURG

CLEVELAND Charlotte STANLY GASTON

Matthews Pineville

Fort Mill

Monroe YORK Rock Hill UNION

Lancaster

Retail Stores/Donation Centers LANCASTER Attended Donation Centers Job Connections and JobLinks RETAIL STORES/DONATION CENTERS ATTENDED DONATION CENTERS

Albemarle Road Steele Creek Ballantyne Area Huntersville 9305 Albemarle Road 12716 South Tryon Street 9121 Bryant Farms Road 13123 Alexanderana Road Charlotte, NC 28227 Charlotte, NC 28273 (near Hawk Ridge (Good News Home Parking 704-567-9474 704-587-6183 Elementary School) Lot; small items only please)

Ballantyne University McKee Road Concord Mills 16025 Lancaster Hwy. 1725 Harris Houston Road 4911 McKee Road Corner of Pitt Stop Court Charlotte, NC 28277 Charlotte, NC 28262 (near Providence and Thunder Road NW 704-414-7441 704-595-9611 Road intersection) (beside Autobell)

Computer Works Weddington Road Rama Road Waxhaw 2913 Freedom Drive 2515 Plantation Center Drive 1805 Rama Road 1900 Providence Road South Charlotte, NC 28208 Matthews, NC 28105 (at railroad tracks) 704-916-1655 704-814-7477 Albemarle Mint Museum Area 636 NC 24/27 Bypass East Cornelius Concord 2901 Randolph Road (Stanly County Plaza, across 19710 Kunkleman Drive 5511 Poplar Tent Road (near Drenam Street) from Ingles Grocery) Cornelius, NC 28031 Concord, NC 28027 704-987-1920 704-782-0829 SouthPark Mall Tega Cay 6231 Fairview Road 1600 Gold Hill Road Freedom Drive Outlet Dixie Village (between Nordstrom parking 2901-A Freedom Drive 2549 W. Franklin Boulevard deck and Rite Aid) Fort Mill Charlotte, NC 28208 Gastonia, NC 28052 Near Powell Place Road 704-394-6017 704-864-2225 Habitat Restore & Hwy 160 1133 N. Wendover Road Harris Boulevard Franklin Square 3710 W. W.T. Harris Blvd. 1004 S. Church Street Charlotte, NC 28269 Lowell, NC 28098 704-597-1776 704-824-1322

Huntersville Lincolnton JOB CONNECTIONS AND JOBLINKS 14420 N. Statesville Road 510 Vaughn Way Huntersville, NC 28078 Lincolnton, NC 28092 Opening Summer 2012 704-732-2467 Charlotte Job Connection Charlotte Youth 2122 Freedom Drive Job Connection Mt. Island Monroe Charlotte, NC 28208 (ages 14-24) 2905 Mt. Holly – 1213-B Roosevelt Blvd. 704-372-3434 2122 Freedom Drive Huntersville Road Monroe, NC 28110 Charlotte, NC 28208 Charlotte, NC 28214 704-289-3246 Concord Job Connection 704-372-3434 704-916-3344 5511 Poplar Tent Road www.youthjobconnection.com Shelby Concord, NC 28027 Pineville 445 Earl Road 704-782-0837 Charlotte JobLink 10118 Johnston Road Shelby, NC 28150 5125-A South Blvd. Charlotte, NC 28210 704-484-8553 Gastonia Job Connection Charlotte, NC 28217 704-341-0165 412 South Broad Street 704-527-3195 Lancaster Gastonia, NC 28054 Sardis Road 1142 Highway 9 Bypass 704-916-1610 Shelby JobLink 1909 Sardis Road North Lancaster, SC 29721 404 East Marion Street Charlotte, NC 28270 803-313-9881 Lincolnton Job Connection Shelby, NC 28150 704-841-8600 510 Vaughn Way 704-480-5414 Rock Hill Lincolnton, NC 28092 South Boulevard 1926 Mt. Gallant Road 704-732-6844 6607 South Boulevard Rock Hill, SC 29732 Charlotte, NC 28217 803-324-1831 704-552-2878 financial stewardship

Statement of Financial Activity 2011 2010 Revenues Retail Services 32,351,987 28,890,605 Environmental Enterprises 1,084,615 685,087 GoodWork Staffing 1,689,429 991,967 Workforce Development Services 3,506,573 3,461,888 United Way 174,680 175,600 Other Contributions** 5,326,521 236,874 Other Income & Fees*** (458,767) 306,227

Total Revenue 43,675,037 34,748,249

Expenses Revenue Sources Wages, Taxes & Benefits to Clients & Staff 24,502,029 22,465,504 Goodwill Enterprises: 79% Occupancy & Depreciation 6,494,123 6,364,509 Supplies 1,682,171 1,628,159 Contributions: 12.3% Other Operating Expenses 4,180,424 3,991,611 State & County Government: 9.4% Addition To Working Capital 6,816,291 298,467 Other: -0.6% Total Expenses 43,675,037 34,748,249

** Includes apprx. $5 million in software donation *** Includes $765,602 loss on retirement of donated asset

Statement of Financial Position 2011 2010 Assets Cash & Short Term Investments 11,841,133 9,445,295 Accounts & Contributions Receivable 1,015,781 796,158 Inventory 2,786,597 2,487,763 Other Current Assets 367,606 336,648 Land, Building & Equipment (net) 18,297,988 13,287,439 Other Noncurrent Assets 447,860 347,214

Total Assets 34,756,965 26,700,517

Expenses Liabilities Current Long-Term Debt & Lease Obligations 329,692 263,625 Programs: 90.4% Accounts Payable & Accruals 3,517,593 3,348,931 Administration: 8.8% Long-Term Debt & Lease Obligations 6,478,841 5,486,167 Fundraising: 0.8% Other Noncurrent Liabilities

Total Liabilities 10,622,165 9,382,007 The organization’s IRS Form 990 is available on www.goodwillsp.org or guidestar.org. In addition, financial information about the solicitor Net Worth (assets) 24,134,800 17,318,510 and a copy of its license are available from the North Carolina State Solicitation Licensing Branch at 1-888-830-4989. The license is not an endorsement by the State. TOTAL LIABILITIES & NET WORTH 34,756,965 26,700,517 Make a financial 10 WAYS contribution. Hire a Goodwill TO ENGAGE Ask if your company graduate. can 1match your gift. Volunteer. Remember Goodwill Your time and Host a donation in your estate energy play a drive at your business planning. It’s your valuable role in or organization. life, your legacy. our3 mission. 4 5 Join our community. Shop. 90 cents of every dollar spent in our stores is funneled Read our blog: into our training wowgoodwill.com and employment programs. DONATE

It’s your world, Invite6 us to tell our 8 make a difference, story at your event, recycle! meeting, business, Donate used or church to help computers and share how the road computer-related to employment items at any of begins at Goodwill, our 30-plus every day. 9 10donation sites. thank you for your support!

2122 Freedom Drive • P.O. Box 668768 • Charlotte, NC 28266 704-372-3434 • www.goodwillsp.org