Sign Date Sign Date

Sign Date Sign Date

Sign Date Sign Date Resident Guidelines

fortsamhoustonfamilyhousing.com Welcome to Your Home and Your Community

Fort Sam Houston Family Housing (FSHFH) is managing your residential community. We are dedicated to providing you and your family with the highest quality living environment possible. In doing so, we are committed to be in compliance with all Federal, State and Local Fair Housing laws.

As stated in your Family Housing Occupancy Agreement, Paragraph 31, The Resident Guide is comprised of rules and regulations that are incorporated into your agreement.

The rules and regulations outlined are established for the benefit of all community members. It is our goal for the Resident Guide to be a source of information for you, your family and guests. OUR MISSION TO OUR RESIDENTS

We are dedicated to delivering exemplary service in a quality home environment. Our goal is to be the Military home provider of choice - A goal we attain through our residents and employees.

Our goal is to provide soldiers and their families with high quality housing and livable communities through partnering, collaboration and resident-focused services.

2 CONTENTS 7 GENERAL OPERATIONS 7 SERVICE REQUEST NUMBER 7 CALL - FSHFH 7 Ft. Sam Houston Resident Center 7 Lincoln Military Housing Office 7 Watkins Terrace Community Center 7 Harris Heights Community Center 7 Maintenance Operations and Direct Exchange Center 7 Power Outages 7 General Management Office 7 Emergency Contact and Resources 8 Criminal Activity, Crime Prevention and Safety Awareness 8 CURFEW HOURS 9 PROPERTY AND LIABILITY INSURANCE 9 BAH AND RENTAL PAYMENTS 10 RESIDENT COMMUNITY EVENTS 10 HOUSING POLICIES 10 ELIGIBILITY 10 OCCUPANCY LIMITS 10 Occupancy Standards 11 OTHER OCCUPANTS 11 STATUS CHANGE / HOUSING REQUEST / TRANSFER 11 PETS 12 Pet Policies 13 SATELLITE AND CABLE TV GUIDELINES 13 PARKING POLICIES 14 FAMILY CHILDCARE (IN HOME) 14 FENCE GUIDELINES 14 Fence Requirements 15 FIREPLACES AND FIREWOOD 15 Firewood 15 POOLS, TRAMPOLINES, PLAYSCAPES, AND COMMUNITY CENTERS 16 Pool Rules 17 FIREARMS 17 LANDSCAPING 18 BOATS, RV’S, TRAILERS AND RECREATIONAL VEHICLES 18 MAINTENANCE OPERATIONS

3 CONTENTS 18 SERVICE REQUESTS 18 Examples of Emergency Service Calls 19 MAINTENANCE TIPS 19 Garbage Disposal 19 19 Toilets 20 20 Light Bulbs 20 Smoke Detectors 20 Central Air & Heat 20 Garage Doors 21 Care Instructions For Refinished Tubs, Countertops, and Sinks 21 AIR FILTER AND FLUORESCENT BULBS 22 GARBAGE REMOVAL AND RECYCLING 23 Collection Schedule 23 Recycling 24 EFFICIENT ENERGY MANAGEMENT & UTILITY CONSERVATION 24 Window Coverings 24 Refrigerators 25 25 Stove 25 Laundry 25 Lights and Other Appliances 25 Water Conservation 26 PEST CONTROL 26 Exterior 26 Interior 26 INTERIOR PEST TREATMENT 26 STRAY ANIMALS 27 Prevent Feral & Urban Wildlife Issues 28 KEY MANAGEMENT 28 POLICY VIOLATION REMEDIATION 28 RESIDENT RESPONSIBILITIES 28 A GUIDE TO MAINTAINING YOUR HOME 28 Kitchen 29 Bathrooms 29 Plumbing

4 CONTENTS 29 Gas and HVAC 29 Appliances 29 Grounds Maintenance 29 Paved and Stabilized Areas 29 Pest Control 30 Trash and Refuse Disposal 30 Fire Protection 30 Walls/Doors 30 Windows 30 Ceiling Fixtures 30 Flooring 31 Wood Floor Care 31 Garages/Driveways/Patios/Storage Closets/Waste Collection Bins 31 MOVE-OUT NOTIFICATION AND INSPECTION PROCESS 31 Notice to Vacate (NTV) 32 MOVE-OUT INSPECTION 32 DAMAGES 32 DAMAGES FOR OCCUPIED HOMES 32 INFORMATION AND HIGHLIGHTS 32 MUSEUMS/STADIUMS/PARKS/SPORTS & ENTERTAINMENT 33 SHOPPING MALLS 33 PHARMACIES 33 SUPER STORES 34 FACTORY OUTLET CENTERS/DUTY FREE STORES 34 SPECIALTY STORES 34 SPORTS & FITNESS 34 ELECTRONICS & CELLULAR PHONES 34 MUSIC/VIDEOS/BOOKS 34 MOVIE THEATRES 34 FINANCIAL INSTITUTIONS 35 EDUCATIONAL RESOURCES/LIBRARIES 35 MAIL SERVICES 35 OFFICE SUPPLIES/COPY CENTERS 35 SERVICE STATIONS/VEHICLE SERVICE & REPAIR/TOWING SERVICE 36 CLUBS 36 HOTELS/MOTELS/INNS/MOTOR LODGES 36 GOLF COURSES

5 CONTENTS 36 MISCELLANEOUS 36 TENNIS CENTERS 36 TRANSPORTATION 37 CAR AND TRUCK RENTAL 37 RESTAURANTS: 37 Pizza, Sandwiches, Chicken 37 Coffee/Juice/Bakeries/Sweets 37 Family Restaurants 38 Riverwalk Restaurants 38 Grocery Stores/Convenience Stores 38 NEIGHBORHOOD SCHOOL INFORMATION 38 Pre-School and Elementary School 38 Middle School 38 Colleges & Universities 39 ADDITIONAL INFORMATION 39 DISASTER SUPPLY KIT 39 Disaster Services 39 STAGE NORMAL (NON-DROUGHT) WATER CONSERVATION PRACTICES 40 WATER RESTRICTIONS 40 Stage I Restrictions 41 Stage II Restrictions 41 Stage III Restrictions 41 Stage IV Restrictions 42 Stage V Restrictions 42 Violations

6 GENERAL OPERATIONS

SERVICE REQUEST NUMBER

“Hunt at Your Service” (210) 225-5564

24-Hour Emergency Service Requests (210) 225-5564

CALL - FSHFH

Ft. Sam Houston Resident Center Address: 2739 Dickman Road (407) Hours: Open Monday-Friday 8:00 am – 5:00 pm Phone: (210) 270-7638 Fax: (210) 270-7699

Watkins Terrace Community Center Address: 5840 Frazier Road Hours: Open Monday-Friday 8:00 am – 5:00 pm Phone: (210) 832-8104 Fax: (210) 832-9932

Harris Heights Community Center Address: 3751 Patch Road ** Not open, please visit the Ft. Sam Houston Resident Center on Dickman Rd.

Maintenance Operations and Direct Exchange Center Garden Road - Bldg. #3882

Power Outages Contact “Hunt @ Your Service”. We will contact the appropriate utility provider

General Management Office P. O. Box 341088, San Antonio, TX 78234-1088, (210) 226-5597

Emergency Contact and Resources

In the event of a life-threatening emergency, please call 911

FSH Military Police (210) 221-2244 / 221 - 2222 FSH Fire Department (210) 221-2727 BAMC Information (210) 916-4141 BAMC Emergency Room (210) 916-4466 Poison Control (800) 222-1222 Suicide Prevention (800) 784-2433 FSH Vet Treatment Facility (210) 295-4260 Animal Control (210) 221-2222

7 Criminal Activity, Crime Prevention and Safety Awareness

As per Paragraph 10 of your Family Housing Occupancy Agreement there is a list of prohibited activities, illegal substances, and illegal materials that you may not engage in, possess or store on the premises. Criminal activity will constitute a breach of the agreement and will terminate your residency.

CURFEW HOURS

The Curfew Hours are per the post regulations. The following will be enforced by the MP’s and FSHFH. Repeated violations will result in a lease violation and may include termination of your lease with FSHFH asking you to move off post.

17 years of age and younger

Sunday – Thursday, 2300 hrs. – 0600 hrs.

Friday – Saturday, 2400 hrs. – 0600 hrs.

EXCEPTIONS

• The juvenile is accompanied by a parent or guardian

• The juvenile is accompanied by another adult approved by the parents/guardian

• The juvenile is on an emergency errand

• The juvenile is attending a school, government-sponsored, religious or otherwise authorized activity or activity without detour or stop.

• The juvenile is engaged in lawful employment or volunteer work or is going to, or coming from such activity without detour or stop.

All community members are encouraged to report any crime activity, curfew violations, suspicious persons, strange vehicles or unusual activity. Please contact Security Forces at 221-2222 & FSHFH 270-7638

The following suggestions will help you take an active role in securing your home, property and most importantly your family.

If you have an emergency, call 911 and the Military Police

Make note of the additional emergency contact information that has been provided to you in this booklet on page 4.

• Do not allow unidentified persons into your home. Require identification from persons claiming to be FSHFH employees. All FSHFH employees have ID’s and uniforms.

• If you see suspicious persons in the area report it to the MP’s immediately

• Do not affix address tags to your key rings in the event they are lost or stolen.

• It is a good idea to keep an inventory of your personal property including serial and ID numbers for electronic equipment and appliances.

8 • Keep parked automobiles locked at all times and do not tempt thieves by leaving items visible in your automobile.

• Check door locks and window locks to ensure they are secure.

• Survey your premises for light bulbs that have burned out and report to “Hunt at Your Service” for replacement.

PROPERTY AND LIABILITY INSURANCE

FSHFH is not responsible for damages, or lost or stolen property. Our insurance doesn’t cover the loss or damage to your personal property and we strongly recommend that you secure a renters insurance policy covering your personal belongings, and which also includes personal liability insurance covering your actions. We require you to obtain and maintain a policy of liability insurance to cover losses or damages and limits of liability in an amount of at least $100,000.00 per occurrence. You must furnish proof of insurance to us on, or before, the commencement date of this Agreement and you must continue to provide evidence of coverage throughout your residency and name Family Housing, LP, as an Additional Insured under the policy. The Resident(s) acknowledges being advised to obtain insurance at the Resident(s) cost to protect the Resident(s) from claims for property damages and physical injury caused by the Resident(s), or the Resident(s) family member(s), invitees or guests. Your failure to procure liability insurance coverage and provide proof of insurance as set forth in this paragraph, is a default under this Lease. The Resident(s) acknowledges that the Landlord is not responsible for the Resident(s) losses resulting from leaks, flood, earthquakes, animals, natural disasters, power failures, or fire or any other cause where the Landlord was neither negligent nor the proximate cause of the Resident(s) loss.

Waterbeds are not permitted on the second level within Fort Sam Houston without written permission from FSHFH.

BAH AND RENTAL PAYMENTS

Your monthly rental amount is equal to the senior service member’s Basic Allowance for Housing (BAH) at the with-dependent rate. This amount will adjust when there are increases/reductions to your BAH.

Payment will be made through an allotment (deduction) from your pay account to FSHFH and will be reflected on your LES. For community members who cannot utilize the allotment program, all rental payments will be due the first day of each month in advance by money order, check, or credit card. This amount must be paid by one money order or cashier’s check for the full amount at your Community Center. For payments not received within five (5) days from the due date an administrative fee of $50 will be assessed. In addition a fee of $20 will be charged for all checks returned unpaid for any reason.

Currently the utility program has been suspended, but residents will continue to receive a “Mock” bill each month.

FSHFH reserves the right to issue a non-renewal to the resident after the initial six month lease term for violations of Housing Occupancy Agreement.

9 Notice: Residents and/or FSHFH may give a 30 day written notice to vacate at any time after the initial six-month lease term.

RESIDENT COMMUNITY EVENTS

Several times a year FSHFH will sponsor community events such as seasonal Village Parties, and fall/spring cleanup. FSHFH will notify residents of upcoming events.

In addition FSHFH will support the Mayoral Program. The Mayoral program was created to improve the quality of life of military personnel and their families and to allow them the opportunity to be involved in the community activities and management of the installation by:

• Participating in neighborhood and community activities.

• Providing input regarding decisions that affect FSHFH policies, facilities, and services.

• Working with community residents to assist in identifying community problems and needs.

• Encouraging self-help actions, thereby reducing community management and maintenance expenses.

• Generate interest and pride through self-involvement in community.

HOUSING POLICIES

ELIGIBILITY

FSHFH will offer homes to eligible residents consistent with priorities set in place. All new residents will be required to sign a six-month lease. Early termination exceptions will be granted with a 30-day written notice and a copy of Orders as per Paragraph 5 of the Family Occupancy Housing Agreement.

DOD / Retiree residents, are required to sign a 1 year lease with a 60-day notice to vacate housing.

OCCUPANCY LIMITS

FSHFH will assign housing based on the number of non-spousal dependents, according to the following chart:

Occupancy Standards Dependent Status Bedroom Eligibility Married / Single –No Dependents 2 Bedroom Married / Single – One Dependent 2 Bedroom Married / Single – Two Dependents 3 Bedroom Married / Single – Three Dependents 4 Bedroom Married / Single – Four or More Dependents 4 BR or 5 BR (if available)

10 OTHER OCCUPANTS

Persons other than family members, defined as the spouse and children of the sponsor may be permitted to reside in family housing. The following applies in such cases:

• The sponsor will request approval in writing to FSHFH to allow non-family members, such as a brother, cousin, parent or unrelated person etc., to reside in housing. Additional criminal background checks will be required.

• Approval does not imply an extension of other benefits or privileges to which non-family members are not otherwise entitled.

• Approved occupancy should be equitable for all service members and not adversely affect health, safety, morale, or welfare of Fort Sam Houston.

• Additional bedroom requirements will not be authorized to accommodate non-family members, unless the sponsor is the legal guardian.

• FSHFH, may revoke authorization for non-family members to reside in housing for misconduct or when in the best interests of Fort Sam Houston for reasons relating to health, safety, morale, or welfare.

• Visitors are authorized to stay for 30 days. FSHFH must be notified. Any requests for extensions to this must be in writing to FSHFH and signed by FSHFH.

STATUS CHANGE / HOUSING REQUEST / TRANSFER

Personnel who attain promotable status or family status changes while occupying family housing may elect to go on the wait list for the housing appropriate to their new status. Eligibility date will be the date of the Family Housing Occupancy Agreement expiration date or date of request to transfer.

If your family status changes and you are no longer eligible for family housing, please make sure to come in and give a 30 day written notice.

Resident transfers from one home to another within Fort Sam Houston family housing can be approved only if their current home is in good condition. Residents must also be in good standing with regard to rent, damages and utility payments. Resident must be in compliance with community policies. Prior to the approval of the intra-post transfer, an inspection will be performed on the home being vacated. If the Resident has abused the unit, the transfer will not be approved. No more than one transfer will be authorized in a two-year period. The intra-post transfer will be at the expense of the service member. A 30 day notice must be given for a transfer on the home you are vacating.

PETS

Pet ownership is a conditional privilege to residents within FSH family housing and residents will be required to exhibit responsible behavior in the control and care of pets.

Fees and Deposits: A $250.00 per pet refundable deposit is due on, or before, move-in. Please check with the Office for questions regarding adding a pet during your residency.

11 Please note the following policies regarding pets. • Fort Sam Houston requires that all pets be registered at the Fort Sam Houston Veterinary Clinic. It is also required that Fort Sam Houston Family Housing be given a copy of registration and vaccination paperwork every year. The following breeds (including mixed breeds) are not permitted: Pit bulls (American Staffordshire Bull Terriers or English Staffordshire Bull Terriers). Rottweiler, Doberman Pinschers, Chow Chows and wolf hybrids. Prohibition also extends to other dogs that demonstrate a propensity for dominant or aggressive behavior such as:

1. Unprovoked barking, growling or snarling at people approaching the animal.

2. Aggressively running along fence lines when people are present.

3. Biting or scratching people.

4. Escaping confinement or restriction to chase people.

• German Shepherds must have Veterinarian documentation stating that they are non-violent.

• Additionally, the following are not permitted; ocelots, coatimundi, snakes, prairie dogs, minks, reptiles, rodents (other hamsters and guinea pigs), ferrets, hedgehogs, skunks, rats, raccoons, squirrels, pot-bellied pigs, monkeys, arachnids or any farm or exotic animals.

• FSHFH maintains the authority to: Determine additional requirements for tenant liability insurance. Terminate the tenant lease for failure to remove aggressive or unruly pets. Assess pet deposits/ additional charges for damages that exceed deposit amount.

• A maximum of 2 pets will be permitted per home. A Pet Agreement must be signed and accompanied with proof of pet registration and vaccinations. This document is due within 10 days of move-in or acquisition of the pet.

• If any problems arise as a result of the pet, FSHFH can request that the pet be removed from the community within 5 days after notification from FSHFH.

• Resident will be responsible for all damages caused as a result of the pet. FSHFH reserves the right to charge a de-flea, deodorize and/or enzyme shampoo as deemed necessary by FSHFH.

• Pets must be kept inside except when on a leash accompanied by an adult. Pets may be in a fenced backyard provided the fence has been approved in writing through FSHFH. The fence will be at the expense of the resident. Dog runs are not permitted. While in the yard the pet must not be chained or tethered. The pet must be provided with adequate water, food, shelter and protection from climatic extremes. Pets must not be abandoned at any time.

• It is the responsibility of the pet owner to keep the premises free of animal waste and debris. Pet owners must also pick up animal waste in common areas that are as a result of their pet.

• Pet houses will not be allowed in resident’s backyard or around the home

• Deceased pets must be disposed of properly outside FSH family housing areas.

*** Note: Residents that currently live on Post and have approved pets prohibited by this policy may continue to board the pet until they vacate privatized on-post housing unless the pet demonstrates a propensity for dominant or aggressive behavior.

12 SATELLITE AND CABLE TV GUIDELINES

Please abide by the Satellite Guidelines listed in the Satellite Addendum. Installation of satellite dishes and antennas require written approval from FSHFH. Satellite dishes may not be attached to the home or fence and must be free standing. Drilling of holes into the walls or running cable outside the home is not permitted. FSHFH maintenance does not extend to personal property including satellite dishes.

Any damages to the premises as a result of the satellite equipment will be the resident’s expense.

Please be aware that the cable boxes are controlled by Spectrum and are locked. FSHFH does not have access to these boxes.

**Watkins Terrace cable boxes are on one side of the home sometimes requiring neighbors to install satellite dishes on this side of the home.

PARKING POLICIES

Parking unassigned (surface) and all carports and garages are assigned by address during the move-in process. Vehicles found in “No Parking” areas, red zones, blocking access, on grass, without current registration, inoperable, stationary for extended periods of time, or in designated handicapped spaces without a permit will be towed at the vehicle owner’s expense and risk.

When entering or leaving the community, you are requested to operate your vehicle at a speed not to exceed the posted speed limits. FSH prohibits the use of cell phones while operating a motor vehicle on post. You are permitted to use a hands free device. Observe all traffic and parking signs as the streets and alleys throughout the community will remain open to the public. This ensures access for military police, fire and other vital services. All surface (street) parking is unassigned, unless otherwise specified in your lease.

Vehicles without current registration are subject to being towed, without notice, at the vehicle owner’s expense. The use of streets, alleys, parking lots for any other purpose (such as parking or storage of commercial vehicles, taxi cabs, boats, trailers, large trucks, buses, recreational vehicles or large motor homes) or repair of motor vehicles (including oil changes) is prohibited throughout the community (including private garages).

Fort Sam Houston fire codes prohibits the parking of motorcycles under breezeways, on sidewalks, patios or inside your dwelling. Please do not park in designated fire lanes, garage access alleys, handicapped spaces (unless authorized to do so) or block trash receptacles. No parking on lawn areas. Such action is a violation of Fort Sam Houston ordinances and the vehicle may be towed and/or fined at the vehicle owner’s expense.

All abandoned and/or inoperable vehicles are subject to being towed. In addition, any vehicle with an alarm system that malfunctions and/or sounds continuously for one hour, or intermittently for a period of three hours, is subject to being towed. If you are going to be absent from your dwelling for an extended period of time, please make arrangements with management regarding a contact person in your absence.

For the safety of your children, please instruct them not to play in the streets, alleys or parking lots.

WE CARE ABOUT OUR CHILDREN . . . please drive carefully!

13 FAMILY CHILDCARE (IN HOME)

The DOD has implemented programs, policies and procedures governing the operation of Family Child Care facilities, in order to increase the availability of quality childcare for military families at fair and reasonable fees. The Child and Youth Services Division and Family Child Care, must be the approval authority for family in-home childcare on Fort Sam Houston. Upon request of the Child and Youth Services Division, Family Child Care, the RCI office will participate in the information gathering process for childcare services. FSHFH will allow family in-home childcare; however, FSHFH will not participate in the approval or supervision of this program. FSHFH will not modify homes for the Family In-Home Childcare Program nor will FSHFH provide a Utility Credit for in home businesses.

FENCE GUIDELINES

Obtain a digging permit and approval on the layout from FSHFH before you install fencing. (FSHFH will provide you with documentation needed to start the process). A drawing noting the placement of the fencing will be required to obtain a digging permit.

Fence Requirements are as follows: • All fencing must be 48” tall (no shorter and no taller than 48”)

• All fencing must be chain link (wire mesh 11.5 gauge) no other fences are permitted.

• Each 2 ½ galvanized post with cap must be installed no more than 10 feet apart.

• Each pole must be 18 – 24” deep and 8 inches in diameter.

• Each post must be secured with concrete.

• Only one gate per home placed on left or right side of fencing. Gates are not allowed on the back fence line. (Gate cannot be over 36 inches wide). Double gates or drive thru gates are prohibited.

• All gates must have latches that will secure gate closed.

• A top horizontal rail must be installed 2 ½ inches from the top of fence.

• 10 – 12 inch gauged wire must be weaved thru bottom of fencing for strength and animal control.

• Fencing may only be installed on back side of home. Fence line should begin on back corners of home and may not extend past property line defined by FSHFH.

• Final inspection of new fencing must be conducted and approved by FSHFH representative.

Fencing will be allowed, at the residents own expense, with prior written approval from FSHFH. Residents will submit a request in writing, accompanied by a drawing designating location, type and size of material, etc. Approvals will be granted based on the following criteria:

• Fences will be installed and maintained in such a manner to ensure they will not detract from the appearance of the home.

• Only chain link fences 4 feet high will be authorized.

14 • Upon accepting a home, the resident will be required to accept the fence that is with the home. If the resident chooses not to keep the fence, their request must be put in writing, and once approved the fence may be removed at the resident’s expense. The resident must store the fence at their expense. Prior to moving out, the fence must be returned to its original condition, or the resident will be charged for the fence and installation costs.

• Trampolines must be enclosed in a fenced area not to extend post fence line or surrounded by a locking safety net. Resident is responsible for mowing under trampolines and inside of any fenced area.

• Absolutely no holes may be dug for fencing or anything else unless a digging permit has been obtained.

• All fenced in backyard areas are to be maintained by the resident according to FSHFH guidelines.

FIREPLACES AND FIREWOOD

Due to the age of the homes, fireplaces in the home are non-working fireplaces. In order to prevent a fire in your home, please do not attempt to use it.

Firewood There are no working fireplaces in housing!!! Residents may store firewood outside of the home for use in fire pits or grills. Firewood must not be visible from the street, and must be 1 foot away from ANY building structure. Firewood must not be stacked more than 3 ft. high and 3 ft. wide, or 2 feet deep.

POOLS, TRAMPOLINES, PLAYSCAPES, AND COMMUNITY CENTERS

• No structures of any type are to be erected in or around your home without prior written approval from FSHFH.

• Coy ponds are not permitted

• Structures of any kind are not permitted to be built or attached in any way to the trees.

• Bolts, screws, or nails are not permitted to be drilled into the trees. Over time they will disfigure, or severely damage the tree.

• Tires, swings, ropes, slings, or cables are not permitted to be tied around the trunk or branches of the trees. Doing so will damage the tree, and will gradually strangle the tree.

• Trampolines must be fenced in or have safety nets that are kept locked when not in use.

• Pools must be fenced in and cannot be more than 18” in height and depth. It is also recommended that pools have covers or are emptied after use. These policies are in place for your protection and the safety of others.

Fort Sam Houston Family Housing has three community pools for the enjoyment of our residents. The pools are located at 2739 (407) Dickman, 5840 Frazier RD in Watkins Terrace, and 3810 Patch in Harris Heights. Residents may use any of the pools. The pool season is from Memorial Day weekend through October 31st. (Weather permitting)

15 Residents should not attempt to enforce pool rules on their own. For issues regarding trespassing, unaccompanied minor children, alcohol, or behavior concerns, please contact Security Forces at (210) 221-2222, or your local Community Center for assistance.

Ft. Sam Houston Resident Center (210) 270-7638

Watkins Terrace Community Center (210) 832-8104

Harris Heights Community Center (210) 270-7638

Please take a moment to review the pool rules: 1. THERE IS NO LIFEGUARD ON DUTY – Swim at your own risk.

2. Pool hours are Monday 1:00 pm. to 9:30 p.m., and Tuesday – Sunday, 10:00 a.m. to 9:30 p.m.

3. Pool use is for residents and accompanied guest (only 2 guests per household permitted and must be escorted by the resident at all times).

4. No smoking or tobacco products permitted.

5. No running, diving, jumping, throwing, or horseplay is permitted in the pool area.

6. Children under the age of 14 must be accompanied and supervised at all times by a parent, guardian, or legal custodian 18 years of age or older.

7. Radios and CD players may only be used with earphones. All residents and their guests are asked to refrain from loud or profane language in the pool area.

8. All persons must shower before entering the pool.

9. Proper pool attire must be worn, no jeans or cut-offs permitted.

10. Large flotation devices, rafts, boogie boards, beach balls and toys are not permitted in the pool. Life safety devices (life jackets or Floaters) are permitted, however these devices do not guarantee safety. THERE IS NO SUBSTITUTE FOR SUPERVISION.

11. NO ALCOHOL OR GLASS OBJECTS ARE ALLOWED IN OR AROUND THE POOL AT ANY TIME.

12. The pool’s life safety rings and hooks are not toys and are for emergency use only.

13. No portable grills or open flames are permitted in the pool area.

14. Pets are not permitted in the pool area. (Except for service dogs)

15. No bicycles, skateboards, or rollerblades in pool area.

16. Persons with skin disease, open sores or wounds, bandages, or any communicable diseases are not permitted to use the pool.

17. Swim diapers or rubber pants are required for all infants, and non-potty trained children.

18. The pools / patios are not included when the Community Center is rented. They are not available for rental or private parties. Residents are asked not to post signs closing the pools for private parties.

16 19. Children found unsupervised at any time, will be asked to leave the pool, and the parents will be contacted. Security Forces may also be called for children who are at the pool unsupervised.

20. No food or drinks are permitted in the pool area.

21. Pools may be closed without notification due to health and safety issues or vandalism concerns.

22. Failure by you, your dependents, or any of your guests, to abide by the above rules will result in your loss of privileges to use the facility in the future.

FIREARMS

Residents may keep firearms in their homes as long as the firearms are legally owned and registered in the resident’s name according to all local, state and Federal laws and regulations. All privately owned weapons stored in military family/privatized housing must be registered within 3 days of arrival or acquiring the weapon. Forms required to register firearms are AF Form 1314 along with DD Form 2760. POC for JBSA-Fort Sam Houston/ is Security Forces and Registration at 210-221-0213 or 210-221-2222. Residents must follow all Army and Fort Sam Houston regulations for registering, maintaining and transporting firearms on the post. In addition, the following policies will be enforced:

• Commercial gunsmithing and commercial sale of firearms are prohibited except for Fort Sam Houston authorized and Army and Air Force Exchange Service (AAFES) activities.

• Ammunition reloading is also prohibited due to the inherent fire danger involved with the storage of powder.

Discharging a firearm in the community or displaying or possessing a gun, knife or other weapon in the common areas is strictly prohibited and may result in termination of residency as outlined in the Family Housing Occupancy Agreement

LANDSCAPING

Fort Sam Houston Family Housing will maintain the landscaping within Fort Sam Houston family housing areas. FSHFH will mow, edge and blow grass clippings from all unfenced areas around each home. Residents are responsible for watering all their lawns and shrubs as well as maintaining the landscaping around the perimeters of the home. If plant material dies, the resident must provide a replacement.

Please keep the landscaped areas around the perimeter of your home free of items that would restrict the landscape crews from tending to your yard. If these items are not removed the landscape crew will not be able to maintain your yard, therefore this task will be your responsibility. (resident responsible for maintaining exterior of homes, keeping free of trash front and back yards to include halfway between neighbor’s home and 10ft. past fence line. Please keep patios clear of unsightly cluster, no indoor furniture can be stored outdoors such as washer/dryers, mattresses, tires.)

FSHFH will make the final determination as to what is considered clutter or unsightly in or around the home.

17 BOATS, RV’S, TRAILERS AND RECREATIONAL VEHICLES

Boats, RV’s, Trailers, and other recreational vehicles, are not permitted in the housing areas. They can be stored at the Outdoor Recreational area or taken off post. You are only allowed to have a recreational vehicle at your house for 24 hours before and after use. Lease violations will be issued for those not adhering to this policy.

MAINTENANCE OPERATIONS

Service Requests will be completed between the hours of 8:00 am – 6:00 pm Call 24 hours a day:

HUNT AT YOUR SERVICE (210) 225-5564

SERVICE REQUESTS

Residents may request maintenance service by one of the following methods a) Call the maintenance line 24-hours a day at 210-225-5564. After hours the answering service handles all calls, and dispatches any emergency calls to the on call tech. Non-emergency calls will be handled the next business day.

b) Register and submit work orders through the Hunt Resident APP, right from your phone. Download the app for free from the Apple app store or Google Play store. (Emergency or Urgent work orders should not be submitted online, please call the maintenance line for assistance).

c) Register and submit work orders online (Emergency or Urgent work orders should not be submitted online, please call the maintenance line for assistance).

d) Visit your local Community Center during business hours, and we will be happy to submit your work orders for you.

For problems logging in, please contact the Office or (210) 225-5564

The goal of the Maintenance Operations Team is to adhere to specific response time frames. During peak activity periods the volume of requests may prohibit strict adherence to listed response times. If delays are evident, residents will be notified at the time the service request is taken.

Response times for service requests are divided into two main categories; Emergency and Routine.

Emergency Service Requests will be responded to within thirty minutes during business hours and within one hour after office hours.

In some cases emergency service will require entry into your home even if permission is not granted.

Examples of Emergency Service Calls are: • Power outages

• Plumbing stoppages

18 • Sewer back-up

• Commode stoppages (one bathroom homes)

• Water penetration inside a home

• Heating and outages

• Broken locks

• Gas leaks

• Fire

Routine Service calls submitted will be responded to and completed by the end of the next business day pending special order parts and outside contractor requirements.

A “Permission to Enter” (PTE) form was signed at move-in authorizing entry to your home by FSHFH personnel for maintenance purposes.

If a PTE is on file authorizing a FSHFH representative to complete the service request without the resident present then the Service Request will be completed without contacting the resident. A Service Request Maintenance card will be left in the home upon completion.

In the event of an emergency FSHFH will always attempt, if practical, to notify you before we enter your home. If you cannot be reached, FSHFH will enter to abate a nuisance or emergency.

“Hunt at Your Service” (service request call center) will perform follow-up calls and/or emails to ensure that your service request has been completed. Please do not hesitate to contact the FSHFH office with service request concerns.

MAINTENANCE TIPS

Garbage Disposal Keep the cover in the stopper position when not in use (this will prevent foreign material from accidentally dropping into the disposal unit). Be sure to have COLD water turned on. It is important to maintain a sufficient flow of water to flush shredded waste through the drains, even after the disposal unit has been turned off. DO NOT put bones, bottle caps, glass, foil, rags, cigarettes, string, paper, anything fibrous (i.e., celery, artichokes, corn husks) or grease down garbage disposal. This will build-up and cause clogging.

• Troubleshooting - Press the reset button under the garbage disposal unit (located under the sink) and turn the switch on. If the disposal still does not operate, please call “Hunt at Your Service” and we will send someone out to repair the unit.

Dishwashers Rinsing your dishes before loading will prevent the drain from clogging. If you have dishwasher safe plastic and wooden items, load them in the top rack only. Please do not place fragile glassware in the dishwasher; the jet action may cause breakage.

Toilets Clogged toilets can be prevented by ensuring that only toilet tissue, used in moderation, is

19 flushed down the toilet. Keeping a plunger on hand will allow you to quickly solve clogs yourself. Maintenance assistance is available for serious back-ups. If it is determined that a toilet was clogged, due to the negligence of a resident, i.e. flushing of baby wipes, toys, sanitary napkins, or like items, the resident will incur the cost of any damages.

Refrigerators We realize, that many residents would prefer to use their own fridge, instead of the one supplied by FSHFH. If this is the case, the resident would be responsible for storing the FSHFH supplied fridge, and replacing it prior to moving out, FSHFH recommends that the fridge remains plugged in, to deter any rusting. Any damages to the fridge, caused by movement or neglect, will be the responsibility of the resident.

Light Bulbs Your home is supplied with CFL’s and fluorescent bulbs at time of move-in. After move-in, it is your responsibility to replace burned out CFL’s in fixtures in the house. Contact “Hunt at Your Service.” Please report unlit bulbs over walkways, halls, or common areas to “Hunt at Your Service”. All fixtures must have CFL bulbs at move-out. Bulbs not accounted for at final inspection will be charged to the resident.

Smoke Detectors Your home is equipped with smoke detectors. As the proper functioning of the smoke detector is critical to your safety, we recommend that you inspect and test it on a monthly basis. It is a violation of your Lease to remove or tamper with the detector. Immediately notify “Hunt at Your Service” of any malfunctioning detectors.

Central Air & Heat Your home is equipped with individual unit central air and heat gas in selected homes. The ideal temperature setting for heating is between 68° – 70° and for cooling the temperature range recommended is from 75° – 78° (please be aware that setting your thermostat to temperature extremes may cause damage to your HVAC unit). If at any time you find that your thermostat is malfunctioning or for more detailed operating instructions, please call “Hunt at Your Service.” The completion of HVAC repairs may be delayed if they cannot be performed by the service technician due to certain weather conditions or lack of outside daylight. At move-in, your AC filter will be new. FSHFH’s maintenance team will be conducting a preventative maintenance program by scheduling your filter to be replaced throughout the year. You may also pick up an air filter to replace yourself as part of FSHFH’s Direct Exchange program. Filters can be picked up at your local community center, or the Maintenance shop, Bldg. #3882. See hours of operation on page 3.

Garage Doors Garage door springs, cables, brackets and other hardware attached to the springs are under very high tension and if handled improperly, can cause serious injury. We recommend that you report all malfunctions to “Hunt at Your Service” so that qualified professionals can make the necessary repairs/adjustments. A few simple precautions can protect your family and friends from potential harm. Please take a minute to read the following safety tips:

• Do not stand or walk under a moving door.

• Do not let children play with or use the transmitters or remote controls.

20 • Teach your children about garage door and opener safety; explain the danger of being trapped under the door.

• When using the pushbutton or transmitter, keep the door in sight until it completely stops moving.

• Teach your children to keep their hands and fingers clear of section joints, hinges, track, springs and other door parts.

Care Instructions for refinished tubs, countertops, and sinks Fort Sam Houston Family Housing is providing you with some helpful tips on how to care for your tubs, countertops, and sinks. Failure to follow these procedures could result in you being responsible for all costs to have these items resurfaced.

1. Once your tub, sink, or countertop has been resurfaced, do not use for at least 48 hours.

2. Avoid using these products: • Tilex • Soft Scrub • Comet • Ajax • Bleach • Hair Dye • Colored Bubble Bath • Rubber mats with suction bottoms **Do not use knives or place hot items on countertops**

3. Please use one of these non-abrasive cleaners to clean your tubs, countertops, & sinks:

• Scrub Free • Fantastic • Lysol tub & tile • Scrubbing Bubbles • 409 ** Be sure to wipe away any water remaining on the surface after each use - dark countertops will stain ** Information provided courtesy of Just Company

AIR FILTER AND FLUORESCENT BULBS

The above listed supplies will be available to current residents. These items may be picked up at Building #3882 on Garden Road, every Wednesday from 11:00 am to 1:00 pm. Closed Holidays. You may also pick up air filters at your local Community Center M-F 8:00 am to 5:00 pm.

Building #3882 will be equipped with and fluorescent light bulbs and air filters. Replacement of fluorescent bulbs will be issued on a “Direct Exchange” basis. Old items must be brought in and

21 exchanged for new items. For your convenience exchanges will also be available at your Village Community Center Office.

Availability of items will depend on inventory and requests

GARBAGE REMOVAL AND RECYCLING

Garbage collection and recycling for your home within Fort Sam Houston family housing will be provided twice weekly.

• Garbage Pick-up will be every Tuesday and Friday.

• Trash should be placed curbside by 7:00 am.

• Each home will be provided with a refuse container as well as a recycling container.

• Bulk pick up will be every Friday with trash service before 7:00 am.

To avoid violation notices from either the City of San Antonio or the management team, please follow the disposal guidelines:

• Automated refuse collection trucks are equipped with specially designed arms that grasp, lift and empty the City-issued refuse containers.

• Non-Bulk items left outside of the automated container will be collected.

• Containers must be stored in a secured location not visible from the public right-of-way, such as behind a fence, in your private backyard, or in your garage.

• Fill your refuse container with household trash.

• In the interest of health and safety, please make sure to bag your trash before placing it in the container. Keeping your containers clean will help prevent ant, bug, fly and rodent infestations as well as reduce the likelihood of unpleasant odors.

• Do not put hot ashes or coals, paint, chemicals, motor oil or other household hazardous waste in the containers.

• Wheel your automated container to the garage alleyway by 7:00 am on your collection day, wheels and handles facing your home or garage.

• All containers need to be removed from the street or alley by 6:00 pm. We understand that this is not always possible due to your varied work schedules, so we ask that ALL containers be removed by midnight.

• New Residents with Bulk Trash Disposal and non-hazardous excess trash or recyclables larger than the automated containers not to exceed 50lbs. in weight need to place items out in small bundles on Fridays only before 7:00am and C-6 will pick them up.

The waste removal contractor is only authorized to pick up what is in your trash receptacle plus 3 additional items on the side not exceeding 35lbs in weight and/or 2ft length in bundles. Trash pick-up days are Tuesday and Friday.

22 The waste removal contractor will pick up bulk items from your curbside but ONLY on Fridays. Bulk items are defined as household furniture and fixtures. Small amounts of brush may be picked up if tied, bundled, and is under 50lbs. Please only place bulk trash curbside Friday morning by 7 a.m. If you do not dispose of trash properly, you will be charged accordingly.

Items that are NOT considered bulk: Whole trees, tree stumps, construction/molding materials**, pallets, tires, car batteries, oil filters, automotive parts, concrete, rocks, dirt, bricks, railroad ties, fire wood, fencing material (wood, metal, chain-link) roofing material, tree trimmings, bathtubs, stoves, refrigerators and water heaters.

If you have a question regarding a specific item, please call C-6 Disposal Systems at the following number 210-375-0066.

**FRIDAY BULK PICK UP DOES NOT INCLUDE BOXES LEFT CURBSIDE FROM NEW MOVE INS. BOXES NOT BROKEN DOWN ARE CONSIDERED EXCESS TRASH AND WILL NOT BE PICKED UP. PLEASE BREAK BOXES DOWN AND PLACE INSIDE OF INTACT BOX FOR PROPER PICK UP**

Collection Schedule Regular trash pick-up is scheduled for Tuesday’s and Friday’s

Recyclables will be picked up every Friday.

Trash collection may be delayed one (1) day due to the following Holidays:

New Year’s Day January 1st

Martin Luther King’s Birthday 3rd Monday in January

President’s Day 3rd Monday in February

Memorial Day Last Monday in May

Independence Day July 4th

Labor Day 1st Monday in September

Veteran’s Day November 11th

Thanksgiving Day 4th Thursday in November

Christmas Day December 25th

Recycling Please recycle!

Recycling collection for Fort Sam Houston will be every Friday. Please place your recycling bins at the curb before 7:00 am. It is not necessary to sort your recyclables. You are encouraged to participate in the recycling program. This program will be monitored to ensure maximum participation. This is an opportunity for everyone to reduce the amount of waste that is being distributed into our .

For containers damaged by the resident, there is a $95 charge for a new trashcan.

23 Permitted Recyclables • Newspapers – Place in or under bin during wet weather

• Corrugated cardboard – Flatten boxes and place on top or next to bin during wet weather

• Cereal boxes

• Clear and cloudy plastic soft drink bottles #1 and #2 – rinse, drain and flatten if possible remove all meter caps and rings

• Aluminum and steel cans – rinse, drain and flatten

• Clear and brown glass – rinse, drain and remove metal caps and rings

Please DO NOT put the following items in your recycling bin. • Car parts, grass or other organics

• Plastic or paper bags

• Bottles containing fluids, colored plastics or plastics other than listed above

• Foil, pie tins, siding or aerosol cans

• Ceramics, drinking glasses, light bulbs, plate glass, mirrors, auto glass, tempered glass or colors other than listed above

EFFICIENT ENERGY MANAGEMENT & UTILITY CONSERVATION

Saving energy in your home is extremely important and beneficial to the community. Savings realized in utilities will allow for additional resources to be put back into your home and the community. Please help us to provide improvements to your homes and neighborhood by saving on your individual energy costs. Attached is a list of Conservation Tips that offer simple steps that lead to significant energy savings. Also each Community Center Housing Office schedules quarterly Energy Conservation meetings.

Window Coverings Foil, cardboard, or sheets are not to be used on the windows. West-facing windows can benefit from - “Black-Out” shades. When installed, they reflect heat and also keep the sun out. These shades are also great for residents who work evening hours and must sleep during the day.

**In order to keep our community looking nice, if FSHFH determines your damaged blinds are unsightly to the housing area, you will be required to pay for damaged blinds and they will be replaced immediately, regardless of when you are moving out.

Refrigerators Open door only long enough to get the food items that you need. Organize your food on the shelves for easy access.

Before storing leftovers allow them to cool, that way your refrigerator or freezer won’t have to work to cool them off. Refrigerators and freezers operate more efficiently when they are full, but over-loading will prevent cold air from circulating properly.

24 Dishwasher Only wash full loads and use the energy-saver setting.

Allow dishes to air dry. If you wash dishes by hand, fill the sink with water instead of letting the water run, and rinse with cold water.

Stove Defrost food first in the microwave and cover pots to shorten the cooking time. Keep the and range free of grease and baked-on residue.

Laundry Wash full loads and use cold water instead of hot water. Dry full loads and clean lint filter after each load. Most materials only need a 10-15 minute wash cycle to get them clean.

Lights and Other Appliances Replace your incandescent light bulbs with compact Fluorescent lights (CFL’S), they use 75% less energy and last up to 10 times longer.

Turn off lights when you leave a room. Unplugging or turning off appliances when you are not using them can save a significant amount of energy.

Water Conservation - See Page 39 The Edwards Aquifer is the primary source of water for Central Texas. It stretches for over 8,000 sq. miles only 500 feet below the surface and supplies over 1.3 million people with high-quality drinking water. That’s why it’s so important to increase our efforts in protecting and conserving San Antonio’s number one natural resource. It is important to conserve water as only so much water can be taken from the aquifer at any given time. Conservation is the cheapest source of water. Water we save is water we don’t have to buy. So it’s important we do everything we can to decrease our water consumption. FSHFH follows the San Antonio Water restriction guidelines. Plumbing fixture retrofits, water-saver landscapes, and improved habits are all things that will help us make low water use a part of every person’s daily life.

Water conservation begins with you. Here are some ways that you can conserve.

• Replace a stopper in the sink for washing and rinsing pots, pans, and dishes. Scrape dishes clean instead of rinsing them.

• Fill up the dishwasher completely before you run the cycle.

• Keep a bottle of drinking water in the refrigerator and use ice so you won’t have to run the tap to cool.

• Don’t run the water while you clean vegetables. Instead rinse them in a sink of water.

• Use the garbage disposal sparingly.

• Water conservation stages may restrict or eliminate the use of pools.

25 PEST CONTROL

This service is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Please contact “Hunt at Your Service” to submit a Service Request at 210-225-5564

Use of an outside Pest Control service is prohibited per Post Regulations.

Treatment of residences for pest control will encompass the following:

Exterior The Technician will treat the exterior foundation wall up to 3 feet; treat under eaves, around windows and exterior doors. Also a barrier treatment will be applied around the perimeter of each residence. This service is available upon request.

Interior Service for the interior of residences will be completed daily from 8:00 a.m. to 12:00 p.m. as requested by resident.

Additional pests treated on a non-routine basis are fleas, ticks, bees, hornets, wasps, and yellow jackets. Please contact the call center at 210-225-5564 if you encounter any of these pests to include skunks, raccoons possums, and cats. Please be advised that if fleas and or ticks are in your home as a result of your pet that the additional charges incurred by FSHFH will be charged to you. Massey Pest Control will bait homes for rodents if needed and for other small wild pests. Controlling pests is not always resolved with one treatment. Please stay in contact with FSHFH if problem persists. Residents can call and request to be placed on a monthly schedule for treatment.

INTERIOR PEST TREATMENT

In order to successfully treat the interior of a home the following preparation will be required:

• Remove all items from under kitchen and bathroom sinks.

• Pick up toys or other objects that may interfere with application.

• You do not have to leave your home unless it is being treated for fleas.

• FSHFH is not equipped to trap snakes

• If you have an outdoor pool or animal dishes, please empty them prior to treatment for fleas.

After service, it is common to see an increased amount of insect activity as the specially formulated applications disrupt nesting and hiding sites.

STRAY ANIMALS

Stray Animal Control for dogs on Fort Sam Houston and Camp Bull is the exclusive responsibility of the 502d Pest Management Section. If you see a dog that appears to be a stray, please call 210- 466-5555 or 210-671-5555 immediately.

For stray cats, please call Hunt At Your Service at 210-225-5564.

26 Please do not call the Security Forces regarding strays. Never attempt to capture strays or dogs/ cats that appear to be strays. You are not trained and can potentially suffer bite injuries and be exposed to diseases from animals suffering unknown veterinary conditions. Once you capture a stray or a dog/cat that appears to be a stray, it becomes your responsibility for disposal.

Be advised we look for microchips on all “strays”.

During extremely hot weather you may see an increase in stray dogs or wild animals on the installation. Though this is not necessarily a “housing” problem, many stray or wild animal sightings are near residences. The stray dogs and wild animals are seeking food, water, and shelter.

Help to Prevent Feral & Urban Wildlife Issues • First and foremost wild animals are wild and should be treated as such.

• Immediately report any injured, diseased, or abnormal animal activity to the housing office or pest management.

• Never approach or attempt to pick up or move any animal that doesn’t belong directly to you, wild or domestic.

• Keep pet food and water inside. Keep garbage securely stored, especially if it has to be put on the curb for collection; use tight-locking or bungee-cord-wrapped trashcans that are not easily opened.

• Dispose of uneaten food properly including animal matter like bones or fat, which can draw predator animals even more quickly than decomposing vegetable matter.

• Keep pets inside, confined securely in a kennel or covered exercise yard, or within the close presence of an adult.

• Walk pets on a leash and accompany them anytime they are outside a completely fenced yard.

• Do not feed wildlife on the ground; keep wild bird seed in feeders designed for birds elevated or hanging above ground, and clean up spilled seed from the ground; animals can either be drawn directly to the seed, or to the rodents drawn to the seed.

• Keep fruit trees fenced or pick up fruit that falls to the ground.

• Don’t dispose of unwanted dogs & cats by releasing them in rural areas. This practice enlarges rural feral populations and is an inhumane way of dealing with unwanted pets. Pets suffer in an unfamiliar setting, even if they are good predators. Contact your local animal welfare organization for help.

• Don’t feed stray animals. Feeding strays maintains high densities that kill and compete with native wildlife populations. Feral colonies will form around sources of food and grow to the limits of the food supply. Colonies can grow to include dozens of animals. Maintenance of colonies of free-ranging or feral animals through supplemental feeding benefits no one. Colonies can be a source of disease for animals and humans.

27 KEY MANAGEMENT

FSHFH will issue one key per adult resident on the day of move-in after the housing agreement has been signed by all applicable parties. Additional keys may be requested for children listed on the application that are at least 12 years of age and have military identification. A lock change fee of $50.00 will be charged if resident request their locks to be changed. If locked out a resident may sign a key release form and show proper ID to check out a key from the housing office. The key must be returned to the office. After business hours all lock out calls will be handled through our 24-hour emergency maintenance service number “Hunt at Your Service” at 210-225-5564. A lock out fee of $25.00 will be assessed for all after hour calls.

POLICY VIOLATION REMEDIATION

FSHFH will consider all complaints and concerns made by a resident of the utmost importance. FSHFH will be instructed to respond promptly and attentively to any complaint, concern or suggestion. The housing office maintains an “open door” policy for a resident who wishes to speak to a FSHFH representative. Once a resident’s concern or complaint has been resolved, the resolution will be documented and placed in the resident’s file.

RESIDENT RESPONSIBILITIES

A GUIDE TO MAINTAINING YOUR HOME

This guideline is intended to aid you in maintaining your home throughout your residency. Some items listed below may not apply. Completion of the following items will greatly reduce the likelihood of move out charges being assessed at the time you vacate your home. Should you have any additional concerns, please contact FSHFH. It is the responsibility of the resident to call in a service request immediately to ensure that your home stays in good condition to avoid charges upon move out.

Kitchen Thoroughly clean all appliances and cabinets. Wipe clean all countertops and sinks. Please pay special attention to the following items:

• Stove – remove debris from burners, broiler pan and underside of cook top.

• Range Hood – remove grease from , filter and light cover.

• Refrigerator – wipe clean all shelving, drawers, seals and kick plate; set temperature levels to lowest setting.

• Dishwasher – wipe clean door seals, racks and outtake filter. It is recommended that Glass Magic or Lemi Shine be used in order to prevent hard water deposit build up deposit.

• Replace light bulbs in appliances that have burned out.

28 Bathrooms Thoroughly clean floors, sinks, shower/tubs and toilet fixtures. Please pay special attention to the following items:

• Medicine Cabinets – thoroughly clean the interior and the mirror.

• Light Fixtures/Exhaust Fan – remove dust and wipe clean.

• Faucets – remove rust and other mineral deposits.

Plumbing • Shut off critical valves in an emergency

• Unclog drains and toilets

• Tighten toilet seat

• Replace stopper and strainer

• Clean faucet aerator and replace if necessary

Gas and HVAC • Report suspected gas leaks

• Replace air filters monthly

• Maintain furnace area (keep free of debris)

• Do not block return air grills along the walls

Appliances • Clean filters in kitchen exhaust

• Replace light bulbs in appliances

Grounds Maintenance • Clean and maintain fenced in yards.

• Maintain planting beds around the home

• Maintain splash blocks. (When not in proper position)

• Fill and repair holes, ruts and eroded areas

Paved and Stabilized Areas • Clean walkways, patios, steps and platforms

• Clean oil and grease from pavements and driveways

Pest Control • Keep all food areas clean

• Keep trash containers clean and tightly covered

29 • Use mouse, roach, ant traps safely and properly

• Notify FSHFH of pest problems

• Keep all pet food in sealed containers when not in use inside or outside of the home.

Trash and Refuse Disposal • Place all refuse in refuse containers

• Wrap all wet, odorous garbage

• Maintain cans, covers and collection points

• Keep access to refuse containers clean

Fire Protection • Test smoke detectors monthly, replace batteries as needed. Contact FSHFH if detector is malfunctioning.

• Ensure fireplace and barbecue ashes are completely extinguished and cool before disposal

• Barbecue Grills must be kept 10 feet of distance from siding overhangs or building structures. Keep a fire extinguisher in close proximity.

• Properly store flammable materials

• Do not use your BBQ grills on porches, patios, or carports

• Fireplaces on Ft. Sam Houston are strictly decorative. The use of fireplaces on Ft. Sam Houston is prohibited for safety reasons.

Walls/Doors Remove scuffmarks, crayon, food and other debris from walls. Any holes larger than ¼” will be charged, to the resident. Door moldings and knobs should be free of dust and clean. Report any cracks or problems with walls to our call center for service.

Windows Thoroughly wipe windows and window coverings (this includes blinds, windows and screens), removing all dust, marks and streaks .Report any cracks or problems with walls to our call center for service.

Ceiling Fixtures Dust lights fixtures, ceiling fans and HVAC

Flooring Please sweep and mop all sheet vinyl and tile flooring. Clean and remove dust from baseboards. Lightly damp mop wooden floors and immediately towel dry.

DO NOT USE WAX on flooring. Vacuum carpets thoroughly. Report any problems with vinyl floors immediately to our service request line.

30 Wood Floor Care To help you care for your wood floors, we have provided you with some helpful tips:

1. Sweep wood floors often with a soft, fine bristle broom.

2. Vacuum floors once or twice a week to remove dirt and sand.

3. Water is one of wood floors worst enemies get rid of water right away! Remove wet spills with soft towels or a wet / dry vacuum then dry thoroughly.

4. Use a dry damp mop when mopping polyurethane wood floors, since excess water can seep into seams and ruin a wood floor.

5. Use carpet runners (with non–skid pads) or area rugs in high traffic areas.

6. Vacuum area rugs and runners often so dirt doesn’t filter down through the weave and scratch the wood underneath.

7. Do not wear heavy shoes or high heels on hardwood floors, as some heels can cause dents.

8. Never drag furniture or other objects across a wood floor. Use the “gliding” furniture pads or rubber casters underneath furniture to aid sliding it across the floor.

9. Use furniture pads to place under table and chair legs and on the feet of dressers and armories. They can be purchased at a local hardware store or home center.

10. Do not spray furniture polish or any type of wood polish to the floors.

**Please note that you are responsible for the care of the floors. Any scratches / damages to the floors caused by your pets, negligence, moving of furniture, or anything beyond normal wear and tear, you will be charged the full cost to restore the floors to their original condition at move out.

** Any current scratches / damage to floors will be noted at move in, and pictures will be taken if necessary.

Garages/Driveways/Patios/Storage Closets/Waste Collection Bins Sweep and clean the floors. Remove any heavy oil deposits and dispose of any hazardous waste according to Federal and Texas regulations. Remove cobwebs from ceilings, beams and around light fixtures. Thoroughly clean and disinfect all waste and recycling collection bins.

Basements are subject to flooding, so all personal items should be placed up on pallets above the floor. Clean the basement floor regularly.

MOVE-OUT NOTIFICATION AND INSPECTION PROCESS

Notice to Vacate (NTV) NTV must be received in writing at least 30-days prior to move-out after agreement has been fulfilled. (60 day notice for DoD Civilians and Retirees) Exceptions to the 30-day notice are listed in the Family Housing Agreement under Early Termination. Once notice is given, if move-out date changes, you must notify FSHFH immediately in writing.

31 MOVE-OUT INSPECTION

On the day of move-out the resident must surrender possession of the home by returning keys, remotes and access cards to the inspector present. If move out is delayed due to transportation packing your goods, you will be charged an additional day of rent and the home will not be walked prior to surrendering the keys. Residents must be present for a final walk through with an FSHFH representative on their scheduled move-out day. This is to ensure that all resident obligations have been met. There may be instances where a final bid needs to be obtained for carpet, vinyl, etc. and this will not be available until several days after move-out.

DAMAGES

All outstanding balances must be paid in full, prior to clearing papers being signed, or move-out. If this is not possible a payment plan must be devised by a FSHFH housing representative. If the account is past due after 30 days or the due date of the payment plan it will be turned over to the FSHFH Collection Department.

DAMAGES FOR OCCUPIED HOMES

Residents are responsible for their homes through occupancy. If a home is not maintained and FSHFH determines that repairs, replacement of damaged blinds, etc. need to be made then FSHFH will schedule for repairs to be made at the resident’s expense. All life & Safety repairs will be made immediately and resident will continue to be responsible for payment of damages to FSHFH.

SAN ANTONIO INFORMATION & HIGHLIGHTS

MUSEUMS/STADIUMS/PARKS/SPORTS & ENTERTAINMENT

Ft. Sam Museum Bldg. 1210 Stanley Rd Bldg123 (210) 221-1866 S. A. Children’s Museum 2800 Broadway St. (210) 212-4453 3801 Broadway St. (210) 357-1900 Stadium 100 Montana St. (210) 207-3663 Nelson W. Stadium 5757 US -90 (210) 675-7275 S. A. Auditorium 100 Auditorium Circle (210) 207-8511 Verizon Amphitheater 16765 Lookout Road (210) 657-8300 3700 N. St. Mary’s St. (210) 826-1412 Park 6701 San Jose Dr. (210) 932-1001 Alamo Historic Site 300 Alamo Plaza (210) 225-1391 S. A. Botanical Garden 555 Funston Pl (210) 563-1400

32 3903 N. St. Mary’s (210) 734-7184 Sea World 10500 SeaWorld Dr (210) 520-4732 17000 IH-10 West (210) 697-5050 The Riverwalk 454 Soledad St (210) 227-4262 McNay Art Museum 6000 N. New Braunfels (210) 824-5368 San Antonio Museum of Art 200 W. Jones Ave. (210) 978-8100 Tower of Americas 739 E. Cesar E. Chavez (210) 223-3101 LaVillita/Market Square 418 Villita St (210) 207-8577 Ripley’s Believe It Or Not 301 Alamo Plaza (210) 224-9299 Wonderland of the Americas 4522 Fredericksburg Rd (210) 785-3500

SHOPPING MALLS

Alamo Quarry Market 255 E. Basse Rd. (210) 824-8855 Crossroads of San Antonio 4522 Fredericksburg Road (210) 735-9137 6301 N.W. Loop 410 (210) 523-1228 McCreless Mall 4100 S. New Braunfels (210) 532-4459 7400 San Pedro Ste. 200 (210) 340-6627 River center Mall 849 E. Commerce St. (210) 225-0000 6909 N. Loop 1604 E. (210) 651-5601 South Park Mall 2310 S.W. Military Drive (210) 921-0534 Westlake Mall 1401 S.W. Loop 410 Ste. 124 (210) 509-0339 Shops at La Cantera 15900 La Cantera Pkwy (210) 582-6255

PHARMACIES

CVS 3027 Nacogdoches Rd (210) 824-5928 HEB Pharmacy 1520 Austin Hwy. (210) 828-6871 Walgreen Drug Store 1581 Austin Hwy. (210) 930-3302 Wal-Mart Pharmacy 1430 Austin Hwy (210) 637-1888

SUPER STORES

AAFES 2503 Funston Rd Bldg 2420 (210) 225-5566 Sam’s Club 12349 N IH 35 (210) 646-8188 Costco 1201 N Loop 1604 E (210) 403-4703 Wal-Mart Super Center 1430 Austin Hwy (210) 637-1700

33 FACTORY OUTLET CENTERS/DUTY FREE STORES

Prime Outlet San Marcos 3939 IH-35 South 300 (512) 396-2200 Tanger Outlet Center 4015 IH-35 South Ste. 319 (512) 396-7446

SPECIALTY STORES

At Home 8421 US HWY 281 (210) 987-2833 James Avery Craftsman Inc. 255 E Basse Rd (210) 822-0048 Lowe’s Home Improvement 1470 Austin Hwy. (210) 828-6011

SPORTS & FITNESS

Jimmy Brought Fitness Ctr. 320 Wilson Rd FSH (210) 221-1234

ELECTRONICS & CELLULAR PHONES

Best Buy 125 NE Loop 410 (210) 377-1116 Sprint 3006 Broadway St. (210) 767-2250

MUSIC/VIDEOS/BOOKS

Barnes & Noble 321 NW Loop 410 Ste 104 (210) 342-0008 Half Price Books 3207 Broadway St (210) 822-4597

MOVIE THEATERS

Regal Alamo Quarry 14 255 E Basse Rd (210) 333-3456 Santikos Rialto 2938 NE Loop 410 (210) 656-8261 AMC River Center 11 849 E Commerce St (210) 228-0351 Regal Live Oak 18 7901 Pat Booker Rd (210) 333-3456

FINANCIAL INSTITUTIONS

Broadway Bank 2302 Stanley Rd-FSH (210) 227-7131 Bank of America 1422 E Grayson Rd (210) 978-5000

34 EDUCATIONAL RESOURCES/LIBRARIES

Stimson Library 3630 Stanley Rd Ste 106 (210) 221-6900 Keith A. Campbell Memorial Library 122 Harney Path (210) 221-4702 Tobin Library at Oakwell 4134 Harry Wurzbach Rd (210) 207-9040

MAIL SERVICES

US Post Office Fort Sam 368 Stanley Road (210) 226-0089 The UPS Store 2766 Harney Rd Bldg 2735 (210) 227-4092

FEDEX OFFICE PRINT & SHIP

Center 4418 Broadway St (210) 821-6911

OFFICE SUPPLIES/COPY CENTERS

OfficeMax 255 E. Basse Rd STE. 1510 (210) 821-6551 Office Depot 8510 Four Winds Dr (210) 656-1379 Quick Print Inc. 4501 N.W. Loop 410 (210) 349-2581

SERVICE STATIONS/VEHICLE SERVICE & REPAIR/TOWING SERVICE

Bel Meade Chevron 1118 Harry Wurzbach Rd (210) 826-8861 Valero Gas 1203 Austin Hwy. (210) 826-7728 Atlas Body Shop 922 Carson St (210) 224-4507 Brake Check 9014 Perrin Beitel (210) 657-9696 Discount Tire 1475 Austin Hwy (210) 804-0417 Firestone 2305 Scholfied Rd Bldg 610 (210) 600-9534 Jiffy Lube 1564 Austin Hwy. (210) 828-3025 Valvoline Instant Oil Change 5401 Broadway St (210) 822-9522 Meineke 12761 Nacogdoches Rd (210) 951-2253 Wal-Mart Tire & Lube 1430 Austin Hwy. (210) 637-1700 AutoZone 1714 Austin Hwy. (210) 822-2610 Napa Auto Parts 6374 Rittiman Rd (210) 661-7897 O’Reilly 1536 Austin Hwy (210) 826-5336

35 CLUBS

River center Comedy Club 618 I-410 (210) 229-1420 Howl at the Moon Piano Bar 111 Crockett St West Ste 201 (210) 212-4770

HOTELS/MOTELS/INNS/MOTOR LODGES

Fort Sam Houston IHG Bldg2426 Candlewood Suites (210) 714-4904 Day’s Inn 9401 IH 35N (210) 739-0538 Sure Stay Hotel by Best Western 3821 N PanAm Expy (210) 224-5114 La Quinta 6410 I 35N, Exit Walzem Rd (210) 653-6619

GOLF COURSES

FSH Golf Course 1050 Harry Wurzbach Rd (210) 222-9386 The Quarry Golf Course 444 E. Basse Road (210) 824-4500 Willow Springs 202 ATT Center Parkway (210) 226-6721 Canyon Springs Golf Club 24405 Wilderness Oak (210) 497-1770 Hyatt Regency Hill Country Resort 9800 Hyatt Resort Drive (210) 647-1234

MISCELLANEOUS

FHS Equestrian 3550 Hawkins Rd (210) 224-7207

TENNIS CENTERS

McFarlin Tennis Center 1503 San Pedro (210) 207-5357 Fairchild Tennis Center 1214 E. Crockett (210) 262-6912

TRANSPORTATION

S.A. International Airport 9800 Airport Blvd (210) 207-3433 Yellow Cab (taxi) (210) 222-2222 Star Cab 8309 McCullough Ave (210) 444-1111 Universal Taxi 13118 Forum Rd (210) 535-2222 Arrow Cab (210) 222-2225 Alamo City Taxi 130 Talavera Pkwy (210) 366-2233

36 CAR AND TRUCK RENTAL

Alamo 844-354-6962 Shops at River Center 210-224-7097 Budget Car Rental 800-218-7992 Budget Moving Truck Renal 800-462-8643 Moving Truck Rental (210) 246-1100 Dollar Rental Car 800-800-4000 Enterprise Rent-A-Car 855-266-9289 Enterprise FSH location 2498 Commissary St Bldg 372 (210) 222-8251 Hertz Rental 800-654-3131 877-222-9058 9559 Airport Blvd 877-283-0898 U-Haul (210) 656-2014/ 800-468-4285

RESTAURANTS:

Pizza, Sandwiches, Chicken Little Caesars Pizza 601 N New Braunfels (210) 222-0749 Pizza Hut 1013 Austin Hwy (210) 828-5281 Subway AAFES Food Court (210) 225-4694 2503 Funston Rd Dominos 2766 Harney (210) 510-1555 Dominos 3390 William Hardee (210) 507-5656 Coffee/Juice/Bakeries/Sweets Coffee 2414 Harry Wurzbach (210) 824-0636 Einstein Bagels IMCOM 2405 Gun Shed Rd (210) 824-0636 La Palereria 510 S Alamo St (210) 954-6753 HEB Bakery 1533 Austin Hwy. (210) 282-5076 Nadler’s 1621 Babcock Rd (210) 340-1021 Shipley Do-Nuts 1240 Austin Highway (210) 805-8222 Family Restaurants Carriage House Kitchen 555 Funston Pl (210) 821-6447 Cheesecake Factory 7400 San Pedro Ave (210) 798-2222 Chuck E Cheese’s 238 SW Military Dr (210) 927-5848 E-Z’s Brick Oven Grill 6498 N New Braunfels Ave. (210) 828-1111 Mr. Gatti’s Pizza 2921 Pat Booker (210) 566-0022 Longhorn Café 1003 Rittiman Rd (210) 822-7272

37 Magic Time Machine 902 NE Loop 410 (210) 828-1478 Olive Garden 7920 N IH 35 (210) 650-5883 P.F. Chang’s Bistro 255 E. Basse Rd (210) 507-1000 Riverwalk Restaurants Biga on the Banks 203 St. Mary’s (210) 225-0722 Boudro’s 421 Commerce (210) 224-8484 Casa Rio 430 E. Commerce (210) 225-6718 County Line BBQ 111 W. Crockett (210) 229-1941 Michelino’s 521 Riverwalk (210) 223-2939 Grocery Stores/Convenience Stores HEB Grocery Store 1520 Austin Hwy. (210) 828-5076 HEB Central Market 4821 Broadway St (210) 368-8600 Wal-Mart 1430 Austin Hwy. (210) 637-1700 Boricua Food Market 1015 Rittiman Rd #109 (210) 824-5759 J C Food Mart 5271 Walzem Rd (210) 930-3244

NEIGHBORHOOD SCHOOL INFORMATION

County: Bexar

School District: San Antonio Independent School District

Pre-School and Elementary School

Fort Sam Houston Elementary 4351 Nursery Rd. (210)-368-8800

Middle School JUNIOR HIGH Robert G. Cole High School

HIGH SCHOOL 4001 Winans Rd (210) 368-8730

Colleges & Universities Webster University 2248 N New Braunfels Ave (210) 226-3373

Wayland Baptist University 2408 N New Braunfels Ave (210) 270-9988

St. Mary’s University 1 Camino Santa Maria (210) 436-3011

38 ADDITIONAL INFORMATION

DISASTER SUPPLY KIT

The Federal Emergency Management Association (FEMA) recommends that each family keep the follow items readily available for transport in case of severe weather, earthquakes or other emergencies.

• Flashlight with batteries • Water (1 gallon daily per person for 3-7 days) • Food (enough for 3-7 days) • Non-electric can opener • Non-perishable and canned foods • Food for infants and elderly • Snack foods • Cooking tool and fuel • Paper products and plastic utensils • Blankets and pillows • Clothing (seasonal, rain gear and sturdy shoe) • First Aid Kit with medicines • Toiletries • Cash • Keys • Tools • Important documents kept in waterproof containers • Pet care items (food, water, carrier/cage and medicines)

DISASTER SERVICES

American Red Cross (210) 224-5151

Army Emergency Relief (210) 221-1211

FEMA (202) 646-2500

Salvation Army (210) 352-2000

STAGE NORMAL (NON-DROUGHT) WATER CONSERVATION PRACTICES

• Any action resulting in water waste is prohibited.

39 • Lawn/landscape watering can be completed by a sprinkler twice a week between the hours of 8:00 pm to 10:00 am on the days as indicated in the following chart: Address Watering Day Addresses ending with even numbers Saturday and Tuesday Addresses ending with uneven numbers Sunday and Thursday

• Apply approximately 1 inch of water to the landscape at a time.

• Watering with a hand-held garden hose with a diameter of 1 inch or less, or a 5 gallon or less bucket is permitted at any time of the day for short (10-15 minute) watering periods.

• Daily watering of lawn/landscape does not help promote deep root growth. Watering less often causes the roots to grow and search for water in the soil.

• New landscape can be watered to maintain adequate growth until established.

• When planting landscape use native plants. Native plants reduce the need for water. Use a 2 to 3 inch layer of mulch around trees and in planting beds to help conserve soil moisture.

• Avoid driving on lawn/landscape as this compact’s the soil, damages root systems, and makes water drainage into the soil more difficult.

• Resident washing of vehicles or other equipment is allowed only with the use of a hose with an automatic shut-off nozzle, or a bucket of five gallons or less of water. Water should not be allowed to run in the street.

• Residents may not wash or rinse roads, parking lots, driveways, sidewalks, etc. except for health/safety reasons only.

• Pools used for medical/therapy reasons are exempted from pool water restrictions.

• It is recommended residents use a glass or cup when drinking water from faucets and coolers to avoid waste.

• Report dripping faucets, leaking toilets, and water puddling in grassy areas or moving along street curbs, as this may indicate a broken water pipe, to maintenance immediately at 225-5564.

WATER RESTRICTIONS Stage I Restrictions • Continue Stage Normal Water Use Measures, except where noted.

• Lawn/landscape watering can be completed by a sprinkler once a week between the hours of 8:00 pm to 10:00 am on the days as indicated in the following chart: Last Digit of Address Watering Day 0, 1 Monday 2, 3 Tuesday 4, 5 Wednesday 6, 7 Thursday 8, 9 Friday

40 • New landscape can be watered to maintain adequate growth until established.

• POVs may be washed in accordance with the designated landscape watering schedule. A hose with an automatic shut-off nozzle maybe used to prevent water waste.

• Water is prohibited on impervious surfaces.

• Foundation soaker hoses may be used as required for safety/maintenance purposes.

• Swimming pools must be covered with an effective evaporation screen or shields covering at least 25% of the surface of the pool when not in use for maintenance or swimming.

• No person or organization may use water for an ornamental fountain or similar feature unless the water is recycled.

Stage II Restrictions • Continue Stage I Water Use Measures, except where noted.

• Lawn/landscape watering will be continued on the days from Stage I between the hours of 3:00 am to 8:00 am and 8:00 pm to 10:00 pm.

• Installation of new landscape plantings or turf is prohibited unless required to repair damage resulting from maintenance, construction, or authorized by the Base Civil Engineer (BCE). Frequent watering of new turf requires installation BCE approval.

• Landscapes may be watered by a hand-held garden hose with a diameter of 1 inch or less, soaker hose, or a 5 gallon or less bucket any day at the appropriate times on a schedule to maintain them.

• Filling of new and existing pools is prohibited except to replenish pools to maintenance level. Drainage of swimming pools is permitted only on a previous surface or pool deck

• Where the water is transmitted directly to a previous surface only to remove excess water due to rain or repair, maintain, or replace a pool component or repair a leak.

Stage III Restrictions • Continue Stage II Water Use Measures, except where noted.

• Lawn/landscape watering will be continued once every other week on the days designated in Stage I between the hours of 3:00 am to 8:00 am and 8:00 pm to 10:00 pm.

• The use of pools is prohibited.

• Planting of grass and plants are restricted except were absolutely essential.

• POVs may be washed on landscape watering days.

Stage IV Restrictions • Continue Stage III Water Use Measures, except where noted.

• Lawn/turf watering is prohibited.

• Landscapes may be watered by a hand-held garden hose with a diameter of 1 inch or less, soaker hose, or a 5 gallon or less bucket every two weeks from 3:00 am to 8:00 am and 8:00 pm to 10:00 pm on the days designated in from Stage I.

41 • New landscaping will not be allowed unless essential and approved by the BCE.

Stage V Restrictions • Continue Stage IV Water Use Measures, except where noted.

• Installation of new turf is prohibited.

• Landscape watering is prohibited.

• POV washing allowed on extreme need.

• JBSA Military Water Working Group will convene an emergency session to consider appropriate emergency rules in addition to all previous prohibitions applicable in Stage I-IV.

Violations Water use restrictions will be enforced by the BCE. Violations should be reported to JBSA Conservation Manager at 210-671-5337 or 210-671-2902.

For water waste and water conservation questions, contact the FSH Environmental Office at 221-4842. To report water leaks outside of the housing areas, contact the 502d Civil Engineer Squadron Service Call desk at 221-3144. To report water leaks in the housing areas, contact Fort Sam Houston Family Housing at 226-5564.

42