Sign Date Sign Date Sign Date Sign Date Sign Date Sign Date Resident Guidelines fortsamhoustonfamilyhousing.com Welcome to Your Home and Your Community Fort Sam Houston Family Housing (FSHFH) is managing your residential community. We are dedicated to providing you and your family with the highest quality living environment possible. In doing so, we are committed to be in compliance with all Federal, State and Local Fair Housing laws. As stated in your Family Housing Occupancy Agreement, Paragraph 31, The Resident Guide is comprised of rules and regulations that are incorporated into your agreement. The rules and regulations outlined are established for the benefit of all community members. It is our goal for the Resident Guide to be a source of information for you, your family and guests. OUR MISSION TO OUR RESIDENTS We are dedicated to delivering exemplary service in a quality home environment. Our goal is to be the Military home provider of choice - A goal we attain through our residents and employees. Our goal is to provide soldiers and their families with high quality housing and livable communities through partnering, collaboration and resident-focused services. 2 CONTENTS 7 GENERAL OPERATIONS 7 SERVICE REQUEST NUMBER 7 CALL - FSHFH 7 Ft. Sam Houston Resident Center 7 Lincoln Military Housing Office 7 Watkins Terrace Community Center 7 Harris Heights Community Center 7 Maintenance Operations and Direct Exchange Center 7 Power Outages 7 General Management Office 7 Emergency Contact and Resources 8 Criminal Activity, Crime Prevention and Safety Awareness 8 CURFEW HOURS 9 PROPERTY AND LIABILITY INSURANCE 9 BAH AND RENTAL PAYMENTS 10 RESIDENT COMMUNITY EVENTS 10 HOUSING POLICIES 10 ELIGIBILITY 10 OCCUPANCY LIMITS 10 Occupancy Standards 11 OTHER OCCUPANTS 11 STATUS CHANGE / HOUSING REQUEST / TRANSFER 11 PETS 12 Pet Policies 13 SATELLITE AND CABLE TV GUIDELINES 13 PARKING POLICIES 14 FAMILY CHILDCARE (IN HOME) 14 FENCE GUIDELINES 14 Fence Requirements 15 FIREPLACES AND FIREWOOD 15 Firewood 15 POOLS, TRAMPOLINES, PLAYSCAPES, AND COMMUNITY CENTERS 16 Pool Rules 17 FIREARMS 17 LANDSCAPING 18 BOATS, RV’S, TRAILERS AND RECREATIONAL VEHICLES 18 MAINTENANCE OPERATIONS 3 CONTENTS 18 SERVICE REQUESTS 18 Examples of Emergency Service Calls 19 MAINTENANCE TIPS 19 Garbage Disposal 19 Dishwashers 19 Toilets 20 Refrigerators 20 Light Bulbs 20 Smoke Detectors 20 Central Air & Heat 20 Garage Doors 21 Care Instructions For Refinished Tubs, Countertops, and Sinks 21 AIR FILTER AND FLUORESCENT BULBS 22 GARBAGE REMOVAL AND RECYCLING 23 Collection Schedule 23 Recycling 24 EFFICIENT ENERGY MANAGEMENT & UTILITY CONSERVATION 24 Window Coverings 24 Refrigerators 25 Dishwasher 25 Stove 25 Laundry 25 Lights and Other Appliances 25 Water Conservation 26 PEST CONTROL 26 Exterior 26 Interior 26 INTERIOR PEST TREATMENT 26 STRAY ANIMALS 27 Prevent Feral & Urban Wildlife Issues 28 KEY MANAGEMENT 28 POLICY VIOLATION REMEDIATION 28 RESIDENT RESPONSIBILITIES 28 A GUIDE TO MAINTAINING YOUR HOME 28 Kitchen 29 Bathrooms 29 Plumbing 4 CONTENTS 29 Gas and HVAC 29 Appliances 29 Grounds Maintenance 29 Paved and Stabilized Areas 29 Pest Control 30 Trash and Refuse Disposal 30 Fire Protection 30 Walls/Doors 30 Windows 30 Ceiling Fixtures 30 Flooring 31 Wood Floor Care 31 Garages/Driveways/Patios/Storage Closets/Waste Collection Bins 31 MOVE-OUT NOTIFICATION AND INSPECTION PROCESS 31 Notice to Vacate (NTV) 32 MOVE-OUT INSPECTION 32 DAMAGES 32 DAMAGES FOR OCCUPIED HOMES 32 SAN ANTONIO INFORMATION AND HIGHLIGHTS 32 MUSEUMS/STADIUMS/PARKS/SPORTS & ENTERTAINMENT 33 SHOPPING MALLS 33 PHARMACIES 33 SUPER STORES 34 FACTORY OUTLET CENTERS/DUTY FREE STORES 34 SPECIALTY STORES 34 SPORTS & FITNESS 34 ELECTRONICS & CELLULAR PHONES 34 MUSIC/VIDEOS/BOOKS 34 MOVIE THEATRES 34 FINANCIAL INSTITUTIONS 35 EDUCATIONAL RESOURCES/LIBRARIES 35 MAIL SERVICES 35 OFFICE SUPPLIES/COPY CENTERS 35 SERVICE STATIONS/VEHICLE SERVICE & REPAIR/TOWING SERVICE 36 CLUBS 36 HOTELS/MOTELS/INNS/MOTOR LODGES 36 GOLF COURSES 5 CONTENTS 36 MISCELLANEOUS 36 TENNIS CENTERS 36 TRANSPORTATION 37 CAR AND TRUCK RENTAL 37 RESTAURANTS: 37 Pizza, Sandwiches, Chicken 37 Coffee/Juice/Bakeries/Sweets 37 Family Restaurants 38 Riverwalk Restaurants 38 Grocery Stores/Convenience Stores 38 NEIGHBORHOOD SCHOOL INFORMATION 38 Pre-School and Elementary School 38 Middle School 38 Colleges & Universities 39 ADDITIONAL INFORMATION 39 DISASTER SUPPLY KIT 39 Disaster Services 39 STAGE NORMAL (NON-DROUGHT) WATER CONSERVATION PRACTICES 40 WATER RESTRICTIONS 40 Stage I Restrictions 41 Stage II Restrictions 41 Stage III Restrictions 41 Stage IV Restrictions 42 Stage V Restrictions 42 Violations 6 GENERAL OPERATIONS SERVICE REQUEST NUMBER “Hunt at Your Service” (210) 225-5564 24-Hour Emergency Service Requests (210) 225-5564 CALL - FSHFH Ft. Sam Houston Resident Center Address: 2739 Dickman Road (407) Hours: Open Monday-Friday 8:00 am – 5:00 pm Phone: (210) 270-7638 Fax: (210) 270-7699 Watkins Terrace Community Center Address: 5840 Frazier Road Hours: Open Monday-Friday 8:00 am – 5:00 pm Phone: (210) 832-8104 Fax: (210) 832-9932 Harris Heights Community Center Address: 3751 Patch Road ** Not open, please visit the Ft. Sam Houston Resident Center on Dickman Rd. Maintenance Operations and Direct Exchange Center Garden Road - Bldg. #3882 Power Outages Contact “Hunt @ Your Service”. We will contact the appropriate utility provider General Management Office P. O. Box 341088, San Antonio, TX 78234-1088, (210) 226-5597 Emergency Contact and Resources In the event of a life-threatening emergency, please call 911 FSH Military Police (210) 221-2244 / 221 - 2222 FSH Fire Department (210) 221-2727 BAMC Information (210) 916-4141 BAMC Emergency Room (210) 916-4466 Poison Control (800) 222-1222 Suicide Prevention (800) 784-2433 FSH Vet Treatment Facility (210) 295-4260 Animal Control (210) 221-2222 7 Criminal Activity, Crime Prevention and Safety Awareness As per Paragraph 10 of your Family Housing Occupancy Agreement there is a list of prohibited activities, illegal substances, and illegal materials that you may not engage in, possess or store on the premises. Criminal activity will constitute a breach of the agreement and will terminate your residency. CURFEW HOURS The Curfew Hours are per the post regulations. The following will be enforced by the MP’s and FSHFH. Repeated violations will result in a lease violation and may include termination of your lease with FSHFH asking you to move off post. 17 years of age and younger Sunday – Thursday, 2300 hrs. – 0600 hrs. Friday – Saturday, 2400 hrs. – 0600 hrs. EXCEPTIONS • The juvenile is accompanied by a parent or guardian • The juvenile is accompanied by another adult approved by the parents/guardian • The juvenile is on an emergency errand • The juvenile is attending a school, government-sponsored, religious or otherwise authorized activity or activity without detour or stop. • The juvenile is engaged in lawful employment or volunteer work or is going to, or coming from such activity without detour or stop. All community members are encouraged to report any crime activity, curfew violations, suspicious persons, strange vehicles or unusual activity. Please contact Security Forces at 221-2222 & FSHFH 270-7638 The following suggestions will help you take an active role in securing your home, property and most importantly your family. If you have an emergency, call 911 and the Military Police Make note of the additional emergency contact information that has been provided to you in this booklet on page 4. • Do not allow unidentified persons into your home. Require identification from persons claiming to be FSHFH employees. All FSHFH employees have ID’s and uniforms. • If you see suspicious persons in the area report it to the MP’s immediately • Do not affix address tags to your key rings in the event they are lost or stolen. • It is a good idea to keep an inventory of your personal property including serial and ID numbers for electronic equipment and appliances. 8 • Keep parked automobiles locked at all times and do not tempt thieves by leaving items visible in your automobile. • Check door locks and window locks to ensure they are secure. • Survey your premises for light bulbs that have burned out and report to “Hunt at Your Service” for replacement. PROPERTY AND LIABILITY INSURANCE FSHFH is not responsible for damages, or lost or stolen property. Our insurance doesn’t cover the loss or damage to your personal property and we strongly recommend that you secure a renters insurance policy covering your personal belongings, and which also includes personal liability insurance covering your actions. We require you to obtain and maintain a policy of liability insurance to cover losses or damages and limits of liability in an amount of at least $100,000.00 per occurrence. You must furnish proof of insurance to us on, or before, the commencement date of this Agreement and you must continue to provide evidence of coverage throughout your residency and name Fort Sam Houston Family Housing, LP, as an Additional Insured under the policy. The Resident(s) acknowledges being advised to obtain insurance at the Resident(s) cost to protect the Resident(s) from claims for property damages and physical injury caused by the Resident(s), or the Resident(s) family member(s), invitees or guests. Your failure to procure liability insurance coverage and provide proof of insurance as set forth in this paragraph, is a default under this Lease. The Resident(s) acknowledges that the Landlord is not responsible for the Resident(s) losses resulting from leaks, flood, earthquakes, animals, natural disasters, power failures, or fire or any other cause where the Landlord was neither negligent nor the proximate cause of the Resident(s) loss. Waterbeds are not permitted on the second level within Fort Sam Houston without written permission from FSHFH. BAH AND RENTAL PAYMENTS Your monthly rental amount is equal to the senior service member’s Basic Allowance for Housing (BAH) at the with-dependent rate. This amount will adjust when there are increases/reductions to your BAH.