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CONTINUOUS IMPROVEMENT CONSULTING 2 First Choice Pocket Guide First Choice Pocket Guide 3
DHL FIRST CHOICE CONTINUOUS IMPROVEMENT CONSULTING 2 First Choice Pocket Guide First Choice Pocket Guide 3 CONTENTS Introduction 4 Methodologies 6 ACT 8 DMAIC 10 Lean 12 Tools 14 5S Methodology 16 5 Why 18 DILO (Day In Life Of) 20 Effort-Benefit-Matrix 22 Spaghetti Diagram 24 More information 27 To simplify the understanding of each tool a standard structure has been used for all tool deep-dives: Goals/Benefit: reasons for applying the tool / what’s in it for me When: recommendation of when tool can be applied Steps: guide on how to apply tool 4 First Choice Pocket Guide First Choice Pocket Guide 5 INTRODUCTION DHL First Choice is a DHL’s worldwide program to drive continuous improvement of processes and services. ‘Everybody, Every Day and Everywhere a little bit Better’ has enabled us to become and remain the first choice of our customers. This passion for continuous improvement is part of our DNA and is anchored in our corporate culture. It has allowed us to be a global market leader in logistics for many years now. We are happy to share our expertise and experience with you; now you too can experience what the First Choice approach can do for your company and your customers. We have already guided many customers in this process. Goal of DHL First Choice The goal is to create greater efficiency in your services and optimize your processes, with the help of our DHL First Choice experts. Improvements that increase your business performance and strengthen trust in your company. It will also positively impact your customer’s experience with your brand. -
Extension of the Lean 5S Methodology to 6S with an Additional Layer to Ensure Occupational Safety and Health Levels
sustainability Article Extension of the Lean 5S Methodology to 6S with An Additional Layer to Ensure Occupational Safety and Health Levels Mariano Jiménez 1,2 , Luis Romero 2,* , Jon Fernández 2, María del Mar Espinosa 2 and Manuel Domínguez 2 1 Department of Mechanical Engineering, Technical School of Engineering—ICAI, Comillas Pontifical University, 25, 28015 Madrid, Spain 2 Design Engineering Area, Industrial Engineering School, National Distance Education University (UNED), 38, 28015 Madrid, Spain * Correspondence: [email protected] Received: 12 June 2019; Accepted: 11 July 2019; Published: 12 July 2019 Abstract: This paper proposes an expansion of the Lean 5S methodology, which includes the concept of Safety–Security as 6S. Implementation was done by a standardized process tested in a pilot area that is part of the Integrated Industrial Manufacturing System Laboratory at the Higher Technical School of Engineering (ICAI). The additional 6S phase (Safety-Security) thoroughly reviews all areas of an industrial plant by analyzing the risks at each workstation, which let employees be fitted out with protection resources depending on each of their personal characteristics and to guarantee the safety of the workstation by strictly complying with occupational safety and health and machinery use standards, which must hold a CE certificate of compliance. The main objective was to increase the scope of 5S methodology to respond to the occupational safety and health needs for machines required in optimizing production processes. It is important to remember that companies must guarantee that their employees use personal protection equipment (PPE) at their work posts or stations that protect them properly from risks to their health and safety and that cannot be prevented or sufficiently limited by using collective means of protection or by adopting work organization measures. -
Mcgraw Hill Construction
SmartMarket Report Lean Construction Leveraging Collaboration and Advanced Practices to Increase Project Efficiency Premier Partner: ■ Design and Construction Intelligence SmartMarket Report McGraw Hill Construction Lean Construction: Leveraging Collaboration and Advanced President Practices to Increase Project Keith Fox EfficiencySmartMarket Report About McGraw Hill Vice President, Product Development Executive Editor Kathryn E. Cassino Harvey M. Bernstein, F.ASCE, LEED AP Construction McGraw Hill Construction’s data, Editorial Advisor and Contributor McGraw Hill Construction analytics, and media businesses— Research & Analytics/ Stephen A. Jones Industry Insights & Alliances Dodge, Sweets, Architectural Record, Editorial Director GreenSource, and Engineering Vice President, Industry Michele A. Russo, LEED AP News-Record— create opportunities Insights & Alliances Harvey M. Bernstein, F.ASCE, LEED AP Managing Editor for owners, architects, engineers, Donna Laquidara-Carr, LEED AP contractors, building product Senior Director, Research & Analytics manufacturers, and distributors to Burleigh Morton Senior Director, Head of Marketing strengthen their market position, size Director, Green Content & William Taylor their markets, prioritize prospects, Research Communications and target and build relationships Michele A. Russo, LEED AP Manager, Content Operations Juan Ramos that will win more business. McGraw Hill Construction serves more than Reproduction or dissemination Art Directors one million customers through its of any information contained -
Moving-On — Beyond Lean Thinking
Moving-on — beyond lean thinking Lauri Koskela1 Abstract Lean Thinking is currently often positioned as the underlying theory of lean production among practitioners and academics, although its originators, Womack and Jones, seem not to have presented it as a theory. This paper endeavours to analyze whether Lean Thinking can be viewed as a theory of lean production. For this purpose, a critical assessment of Lean Thinking is carried out. Lean Thinking is argued to lack an adequate conceptualization of production, which has led to imprecise concepts, such as the term “value”. The five principles of Lean Thinking do not systematically cover value generation, and they do not always encapsulate the core topics in their respective areas. The failure to trace the origin of lean concepts and principles reduces the opportunity to justify and explain them. Despite claims for generality, the application area of the five lean principles is limited to the transformation of mass production, with, for instance, one-of-a-kind production and construction being largely out of scope. It is concluded that it is opportune to move on beyond Lean Thinking, towards a generic theory of production, for acquiring a solid foundation for designing, operating and improving production systems. Keywords: Lean thinking, theory, production Introduction “Lean production is ‘lean’ because it uses less of everything compared with mass production: half the human effort in the factory, half the manufacturing space, half the investments in tools, half the engineering hours to develop a new product in half the time.” This characterization of lean production, as presented in the book The machine that changed the world by Womack, Jones and Roos (1990), captured the attention of production practitioners and researchers worldwide. -
Application of the 5S-KAIZEN Approach in Improving the Productivity and Quality of the Healthcare System: an Operational Research
Application of the 5S-KAIZEN Approach in Improving the Productivity and Quality of the Healthcare System: An Operational Research Naglaa Abdel Khalek El-Sherbiny1 (MD); Asmaa Younis ELsary1* (MD); Eman H. Ibrahim1 (MD) 1. Department of Public Health, Faculty of Medicine-Fayoum University, Egypt. A R T I C L E I N F O A B S T R A C T Article type: Introduction: Quality is an important index in various aspects of life. The Original Article 5S-KAIZEN method is widely applied for the improvement of work environments. This systematic approach is fundamentally used to enhance the Article history: quality of services in all types of organizations. The present study aimed to Received: 8-Agust-2017 assess the application of the 5S-KAIZEN approach in improving the quality of Accepted: 29-Agust-2017 care provision in hospitals and evaluate its effects on the job satisfaction of the healthcare providers. Keywords: Materials and Methods: This interventional, operational research was Approach conducted at a teaching hospital. In-depth interviews were performed to obtain Operational the viewpoints of the physicians, and group discussions were held for nurses in Quality order to assess their satisfaction with the implementation of the 5S-KAIZEN 5S-KAIZEN approach in the work environment. Staff Results: Patient-hospital cycle time decreased by more than 50% after implementing the 5S-KAIZEN approach. In addition, the healthcare professionals believed that applying the 5S-KAIZEN approach saved time, money, and efforts, while reducing their daily workload and stress. Conclusion: According to the results, the 5S-KAIZEN approach could improve the standards in the healthcare work environment, support the safe practices leading to high-quality and efficient care services, enhance productivity at a low cost, and increase the satisfaction of the healthcare staff with their professional image and communication with the other personnel. -
Mistakeproofing the Design of Construction Processes Using Inventive Problem Solving (TRIZ)
www.cpwr.com • www.elcosh.org Mistakeproofing The Design of Construction Processes Using Inventive Problem Solving (TRIZ) Iris D. Tommelein Sevilay Demirkesen University of California, Berkeley February 2018 8484 Georgia Avenue Suite 1000 Silver Spring, MD 20910 phone: 301.578.8500 fax: 301.578.8572 ©2018, CPWR-The Center for Construction Research and Training. All rights reserved. CPWR is the research and training arm of NABTU. Production of this document was supported by cooperative agreement OH 009762 from the National Institute for Occupational Safety and Health (NIOSH). The contents are solely the responsibility of the authors and do not necessarily represent the official views of NIOSH. MISTAKEPROOFING THE DESIGN OF CONSTRUCTION PROCESSES USING INVENTIVE PROBLEM SOLVING (TRIZ) Iris D. Tommelein and Sevilay Demirkesen University of California, Berkeley February 2018 CPWR Small Study Final Report 8484 Georgia Avenue, Suite 1000 Silver Spring, MD 20910 www. cpwr.com • www.elcosh.org TEL: 301.578.8500 © 2018, CPWR – The Center for Construction Research and Training. CPWR, the research and training arm of the Building and Construction Trades Department, AFL-CIO, is uniquely situated to serve construction workers, contractors, practitioners, and the scientific community. This report was prepared by the authors noted. Funding for this research study was made possible by a cooperative agreement (U60 OH009762, CFDA #93.262) with the National Institute for Occupational Safety and Health (NIOSH). The contents are solely the responsibility of the authors and do not necessarily represent the official views of NIOSH or CPWR. i ABOUT THE PROJECT PRODUCTION SYSTEMS LABORATORY (P2SL) AT UC BERKELEY The Project Production Systems Laboratory (P2SL) at UC Berkeley is a research institute dedicated to developing and deploying knowledge and tools for project management. -
Using Six Sigma and Lean Principles to Improve Laboratory Operations
Using Six Sigma and Lean Principles to Improve Laboratory Operations Big Bang Makeover of the Clinical Laboratory: Key Lessons for Work Flow, Analyzers, and Service Improvements Atlanta, GA Purpose/Objectives • Purpose: – To provide an overview of using Six Sigma and Lean Principles in chartering, designing and implementing a full scale Lean project in a large laboratory setting. • Objectives: – Understand how each phase of DMAIC was used to execute a full scale Lean design effort – Understand which key Lean tools were used in measure/design/implementation – Understand how interactions of physical, process, technological, and organizational changes contribute to a large scale Lean effort. 1 Outline • Who we are • Why Improving Lab Operations is Important to Quest Diagnostics • The Journey • Key Learnings Who we are • Focus: – Patients – Growth – People • Vision: – Dedicated People Improving the Health of Patients Through Unsurpassed Diagnostic Insights • Company Background – 40,000+ Employees – 900+ Clinical Scientist PhDs/MDs – Patient Service Centers – Rapid Response to Esoteric Laboratories – 145 million patient encounters annually • Values: – Quality, Integrity, Innovation, Accountability, Collaboration, Leadership • Six Sigma/Lean Journey – 2000?2008 2 Why Improving Lab Operations is Important to Quest Diagnostics PATIENTS 1. Reduce Patient Anxiety Time 2. Reduce tests not performed PEOPLE 1. Shortage of technical workforce GROWTH 2. Staffing of night shift 1. Improve equipment utilization 3. Improve technical skills 2. Improve productivity 4. Reduce potential blood exposure 3. Improve supply utilization 5. Reduce ergonomic Injuries 6. Improve staff involvement The Journey 3 The Journey – Integrating Six Sigma Design DMAIC DMADV Lean Three Major Improvement Six Sigma Process Methodologies Management Measurement Systems Integration Complex project required adequate training/development Using DMAIC & Lean to Define Project PATIENTS 1. -
Lean Six Sigma Rapid Cycle Improvement Agenda
Lean Six Sigma Rapid Cycle Improvement Agenda 1. History of Lean and Six Sigma 2. DMAIC 3. Rapid Continuous Improvement – Quick Wins – PDSA – Kaizen Lean Six Sigma Lean Manufacturing Six Sigma (Toyota Production System) DMAIC • T.I.M.W.O.O.D • PROJECT CHARTER • 5S • FMEA • SMED • PDSA/PDCA • TAKT TIME • SWOT • KAN BAN • ROOT CAUSE ANALYSIS • JUST IN TIME • FMEA • ANDON • SIPOC • KAIZEN • PROCESS MAP • VALUE STREAM MAP • STATISTICAL CONTROLS Process Improvement 3 Lean Manufacturing • Lean has been around a long time: – Pioneered by Ford in the early 1900’s (33 hrs from iron ore to finished Model T, almost zero inventory but also zero flexibility!) – Perfected by Toyota post WWII (multiple models/colors/options, rapid setups, Kanban, mistake-proofing, almost zero inventory with maximum flexibility!) • Known by many names: – Toyota Production System – Just-In-Time – Continuous Flow • Outwardly focused on being flexible to meet customer demand, inwardly focused on reducing/eliminating the waste and cost in all processes Six Sigma • Motorola was the first advocate in the 80’s • Six Sigma Black Belt methodology began in late 80’s/early 90’s • Project implementers names includes “Black Belts”, “Top Guns”, “Change Agents”, “Trailblazers”, etc. • Implementers are expected to deliver annual benefits between $500,000 and $1,000,000 through 3-5 projects per year • Outwardly focused on Voice of the Customer, inwardly focused on using statistical tools on projects that yield high return on investment DMAIC Define Measure Analyze Improve Control • Project Charter • Value Stream Mapping • Replenishment Pull/Kanban • Mistake-Proofing/ • Process Constraint ID and • Voice of the Customer • Value of Speed (Process • Stocking Strategy Zero Defects Takt Time Analysis and Kano Analysis Cycle Efficiency / Little’s • Process Flow Improvement • Standard Operating • Cause & Effect Analysis • SIPOC Map Law) • Process Balancing Procedures (SOP’s) • FMEA • Project Valuation / • Operational Definitions • Analytical Batch Sizing • Process Control Plans • Hypothesis Tests/Conf. -
A Simulation of Lean Construction Principles
Pollesch, P., Rovinsky, A., Alvarado III, R., and Alves, T.C.L. (2017). “House of Cards – a Simulation of Lean Construction Principles” In: LC3 2017 Volume II – Proceedings of the 25th Annual Conference of the International Group for Lean Construction (IGLC), Walsh, K., Sacks, R., Brilakis, I. (eds.), Heraklion, Greece, pp. 373–380. DOI: https://doi.org/10.24928/2017/0212 HOUSE OF CARDS – A SIMULATION OF LEAN CONSTRUCTION PRINCIPLES Paul Pollesch1, Alexander Rovinsky2, Raul Alvarado III3, and Thais da C. L. Alves4 Abstract: The "House of Cards" simulation was developed to stimulate discussion and improve the application of lean production concepts (5S, flow, waste, kaizen, transparency, and collaboration) to construction engineering and management. It is a simple, scalable, hands-on exercise that enables a facilitator to lead teams to intuitively grasp lean concepts and their benefits to construction processes. The simulation requires minimal resources for each team: 3-4 players, a deck of playing cards, a timer, and a playing surface. “House of Cards” presents six phases of gameplay, and progresses from a worst-case scenario to an optimized ideal. The objective is to play the cards as quickly as possible to construct a 13-story building. As in construction, there is a logical sequence of work required. Lower floors must be built before upper floors, structural work must precede mechanical, and mechanical must precede finish work. This simulation was developed with a construction project context, but can easily be adapted to other industries. The analogies can be tailored to meet other industrial processes, and the floors can be changed to different parts of assembly or production lines. -
Value Stream Mapping to Improve Workplace to Support Lean Environment
MATEC Web of Conferences 135, 00032 (2017) DOI: 10.1051/matecconf/201713500032 ICME’17 Value Stream Mapping to Improve Workplace to support Lean Environment Ahmad Nur Aizat Ahmad.1,*, Te Chuan Lee.1 Rohaizan Ramlan.1 , Md. Fauzi Ahmad. 1, Norafifah Husin 2 and Mustaqqim Abdul Rahim.3 1Department of Production and Operation Management, Faculty of Technology Management and Business, Universiti Tun Hussein Onn Malaysia (UTHM), Malaysia 2Department of Industrial Engineering, Faculty of Mechanical Engineering, Universiti Teknologi Malaysia (UTM), Malaysia 3Department of Civil Engineering, School of Environmental Engineering, Universiti Malaysia Perlis (UniMAP), Malaysia Abstract. In recent years, lean manufacturing is being followed by various sectors in order to keep their competitiveness in the global markets. Lean manufacturing plays a vital role in improving the efficiency of operation by eliminating or reducing wastes. Nonetheless, most of small and medium enterprises (SMEs) lack sufficient knowledge or information on the benefits of implementing lean manufacturing. The main objective of this study is to apply value stream mapping, one of lean manufacturing tools, for improving the productivity in a SME by eliminating non-value added activities. In this study, lean manufacturing was adopted at a SME, particularly a food industry. Value stream mapping was served as main tool to identify the wastes and improvement opportunities in production line. Subsequently, different lean manufacturing tools such as Kaizen Burst, one piece flow, and 5S were applied to eliminate or reduce identified wastes. Based on the future state value stream mapping, final results showed that the total operation time and non-added value activities time were successfully decreased from 1993 seconds to 1719 seconds, and 234 seconds to 104 seconds, respectively. -
Using DMAIC in Improvement of Customer Satisfaction and Facilities Provided at Commuter Stations
International Journal of Academic Research in Business and Social Sciences 2016, Vol. 6, No. 12 ISSN: 2222-6990 Using DMAIC in Improvement of Customer Satisfaction and Facilities provided at Commuter Stations Roslina Mustapha1, Nurul Fadly Habidin2 1Department of Business Management, Faculty of Management and Economics, Universiti Pendidikan Sultan Idris, 35900 Tanjung Malim, Perak, Malaysia 2Department of Management and Leadership, Faculty of Management and Economics, Universiti Pendidikan Sultan Idris, 35900 Tanjong Malim, Perak, Malaysia DOI: 10.6007/IJARBSS/6-i12/2564 URL: http://dx.doi.org/10.6007/IJARBSS/v6-i12/2564 Abstracts This paper discusses the use of six sigma approach to improvement of customer service and facilities at commuter stations. The management of commuter stations should be sensitive to the needs and desires of the passengers. In this study, DMAIC approach taking into accounts the views of the customer (VOC) to the dissatisfaction of commuter services and facilities available at commuter stations. Keywords: Six sigma, DMAIC, customer satisfaction, business management 1. Introduction The performance of a business, whether private or public sector is depends on customer satisfaction. For commuter service almost 20 years of presence in Malaysia, there are still some problems, especially to people with disabilities (PWDs) who want to use the commuter service. Using the six-sigma approach is one way to solve the problem of quality of service. Problem solving is an activity to change what is actually happening to what is supposed to happen (Evans & Lindsay, 2007). People with disabilities are not left behind in the services for commuters as it is one of the convenient public transports, safe and cheap. -
LCM® Takt Planning in Building Construction
LCM® Takt Planning in Building Construction September 26 -27, 2017, UC Berkeley Clark Kerr Campus Patrick Theis Agenda – LCM® Takt Planning in Building Construction LCM® Simulation – Day 1 Time Subject Expert 9:00 – 9:15 am Welcome and Introduction Iris & Samir Challenges in projects and the potential of Lean Construction with emphasis on 9:15 – 9:45 am Samir, Iris, Patrick Takt planning 9:45 – 10:00 am Coffee Break 10:00 – 12:00 am Simulation Round 1 - The traditional project approach Group activity 12:00 – 1:00 pm Lunchbreak 1:00 – 1:30 pm Takt planning Introduction Patrick Production Planning Step 1 – Overall Process Analysis Presentation and 1:30 – 2:30 pm Patrick Workshop 2:30 – 2:45 pm Coffee & Dessert Break Simulation Round 2 - Optimized construction sequence with elimination of 2:45 – 3:45 pm Group Activity waste and adapted process sequence played in the LCM Simulation 3:45 – 4:30 pm Production Planning Step 2: The Process and Takt Planning Presentation Patrick 4:30 – 5:00 pm Wrap up of the day and discussion Samir, Patrick 2 September, 26 - 27 , 2017, LCM Simulation, Patrick Theis Agenda – LCM® Takt Planning in Building Construction LCM® Simulation – Day 2 Time Subject Expert 9:00 – 9:15 am Summary of Day 1 Samir, Patrick Production Planning Step 2: The process and takt planning presentation and 9:15 – 10:30 am Patrick workshop 10:30 – 10:45 am Coffee Break Production Planning Step 3: The Detailed Takt Planning Board on site 10:45 – 12:00 am Group activity Presentation and Workshop 12:00 – 12:45 pm Lunchbreak 12:45 – 1:15 pm