NETVIGATOR Service Guide About this Service Guide: This NETVIGATOR Service Guide provides further information relating to NETVIGATOR Services (which includes NETVIGATOR and Fiber-to-the-Home Services), the Service Plans and options in your NETVIGATOR Application. Please read this Service Guide carefully as the Service entitlements, eligibility criteria and other important information applies to the Services and now TV services, MOOV services, now Sports Online or MEDIA.now.com.hk services you may additionally subscribe under your NETVIGATOR Application. All capitalized terms used in this Service Guide shall have the same meanings ascribed to them in the General Conditions and the applicable Special Conditions, unless the context may otherwise require or unless speci ed otherwise in this Service Guide. PART I Important Information you terminate your NETVIGATOR Services, all other now TV services, Extra Services, New Media are unavailable at your new address or it is not possible for us to provide such Services using our Service Providers (only applicable to the service subscribed services and extra premiums (as the case may be) under your NETVIGATOR Application are non- reasonable endeavours to do so, we may not charge you the Early Termination Charge for the to in your NETVIGATOR Application) severable services and will also be terminated at the same time. You will need to make a separate Services and/or, now TV services and/or New Media service (as the case may be) if you choose to ■ Hong Kong Telecommunications (HKT) Limited ("HKT") provides all telecommunications arrangement with the relevant Service Provider(s) if the provision of the relevant service(s) is/are end the Services, now TV services and/or New Media service. However, we may charge you other Services (other than PCCW-HKT mobile Service), including the NETVIGATOR Services upon the required. You are required to pay us the Early Termination Charge if you terminate a Service during Cancellation Charges (if any). If the Services are terminated, your now TV services and/or New terms of your Application, this Service Guide, the General Conditions of Telecommunications Service your Commitment Period and other Cancellation Charges (if any) speci ed for all such Services, Media services may also be terminated at the same time. (Consumer Customers) (available at www.hkt.com/Terms+of+Use) ("General Conditions") and the now TV services, New Media services and Extra Services (as applicable) and any prepayment will ■ MODEM SHARING WITH OTHER PCCW / HKT SERVICES: If the same modem is shared between applicable special conditions (if any). Such special conditions of the NETVIGATOR Services include not be refunded to you. You may contact our Consumer Service Hotline to obtain the termination your NETVIGATOR Services/now TV services/eye Services/PCCW Home EasyWatch Services, the NETVIGATOR Broadband Terms and Conditions and the Special Conditions of NETVIGATOR request form for the Services, now TV services, New Media services and Extra Services you wish and if your now TV services/eye Services/PCCW Home EasyWatch Services are terminated or Service for Consumer Customer, both available at http://cs.netvigator.com/tnc_e.html. HKT provides to terminate. Please refer to Clause 13.3 of the General Conditions and Clause 12 of the now TV suspended for whatever reasons, you shall contact our Consumer Service Hotline to continue using certain non-telecommunication Services (including F-Secure Safe Anywhere services) upon the terms services Terms and Conditions for details. your NETVIGATOR Services. If you do not do so, your NETVIGATOR Services will be suspended of your Application, this Service Guide, and HKT General Conditions of Service (available at http:// ■ WHAT HAPPENS WHEN THE COMMITMENT PERIOD OF A SERVICE ENDS?: At the end of the simultaneously on the effective date of termination of your now TV services/eye Services/ cs.netvigator.com/tnc_e.html) and the applicable special conditions (if any). The Special Conditions Commitment Period of the Services, New Media services or now TV services, if (a) we are unable to PCCW Home EasyWatch Services without prior notice while you remain responsible for the relevant of F-Secure Safe Anywhere services are available at http://cs.netvigator.com/tnc_e.html. HKT also contact you; (b) you do not contact us; or (c) you are undecided as to whether to renew your existing Charges. When you are using a NETVIGATOR modem for more than one service using the same provides uHub services (a non-telecommunication service) upon the terms of your Application, this Contract, we will continue to provide the Services, New Media services or now TV services or any transmission bandwidth or path and the combined bandwidth requirements of the services are higher Service Guide, the General Conditions of uHub service and the Special Conditions of uHub service Extra Services to you under the existing Contract on a month-to-month basis subject to payment of than the transmission bandwidth you have subscribed to, the bandwidth available when using the (both available at www.uhub.com). HKT also provides PCCW eBill Service upon the PCCW eBill the Charges at our prevailing Month-To-Month Rate after the Commitment Period speci ed for the NETVIGATOR Services will be reduced. Service Terms and Conditions of Use, available at ebill.pccw.com. Services, New Media services or now TV services based on your existing Contract until you cancel ■ WHAT IS BANDWIDTH SPECIFICATIONS?: Bandwidth Specification refers to network ■ CSL Mobile Limited provides PCCW-HKT mobile Service upon the terms of your Application, this the Services or now TV services by giving us at least 30 days' advance written notice (in the case speci cations of the subscribed Services for the broadband line connected from the modem at your Service Guide, and the General Conditions and the Special Conditions of PCCW-HKT mobile Service of New Media services, at least one day's advance notice.). You may refer to Clauses 23.6 and 23.7 premises to the rst piece of network equipment or central office of the NETVIGATOR network. for Consumer Customers, available at http://www.pccwmobile.com/specialconditions_e. of the General Conditions and Clauses 22.6 and 22.7 of the now TV services Terms and Conditions For Basic Plan, bandwidth specifications of 1.5M, 3M, 6M, 8M, 18M, 30M and 100M listed on ■ PCCW Media Limited provides now TV services under your NETVIGATOR Application upon the for details. your Application correspond to a maximum dedicated downstream bandwidth of 1.5Mbps/ 3Mbps/ terms of such Application, this Service Guide, and the now TV services Terms and Conditions ■ CAN I EXTEND THE COMMITMENT PERIOD?: You can extend the Commitment Period of the 6Mbps / 8Mbps / 18Mbps / 30Mbps / 100Mbps and maximum dedicated upstream bandwidth of (available at http://nowtv.now.com). PCCW Media Limited provides MOOV services upon the terms Services, New Media services or now TV services by agreeing to an additional Commitment 640Kbps / 640Kbps / 640Kbps / 800Kbps/ 1Mbps / 10Mbps / 30Mbps respectively. For Fiber-to- of your Application. This Service Guide and MOOV Terms and Conditions, available at http://moov. Period. You can also agree to replace the Contract with another new Contract upon expiry of the the-Home Plans, bandwidth speci cations of 100M, 200M, 300M, 500M and 1000M correspond to hk. For easy reading, we may also refer to MOOV services and MEDIA.now.com.hk services as "New Commitment Period of the Services, New Media services or now TV services. a maximum upstream and downstream bandwidth of 100Mbps / 200Mbps / 300Mbps / 500Mbps / Media services" in this Service Guide. ■ WHICH CONTRACT TERMS OF A SERVICE CAN BE CHANGED?: We can change any terms 1000Mbps respectively. The actual speed you experience using the Services will be less than the ■ HKT CSP Limited provides and manages "My HKT Customer Service" portal as your agent upon and conditions of the Services, now TV services, New Media services or Extra Services by network speci cations and affected by your device, technology, network and software used, network the Terms and Conditions of "My HKT Customer Service" Portal (available at https://cs.hkt.com). "My publishing the changes online at the websites listed in Part III of this Service Guide or by other con guration and coverage, usage levels, international bandwidth and extraneous factors. HKT" account allows you to manage some of your service(s) subscribed with the relevant member(s) means designated by us. Other than for New Media services, if we believe that the change causes ■ CHARGES: If you have committed to a Commitment Period, in addition to any usage based charge (if of the HKT Group or the PCCW Group (such as NETVIGATOR, xed line / eye, PCCW-HKT mobile, you material disadvantage or will result in an increase in your charges for the Services (other than applicable), you will be charged the Monthly Rate within Commitment Period for the Services during and/or now TV services) through a single login at "My HKT Customer Service" website (http://cs.hkt. IDD or roaming services), we shall give you at least 30 days' prior notice. Other than for New Media the Commitment Period. If you have not committed to a Commitment Period or if your Commitment com) and "My HKT" App (collectively, "Portal"), as well as HKT CSP Limited to register and manage services, you have the right to terminate your Contract in certain circumstances without incurring any Period has expired and not been extended or renewed, you will be charged at the prevailing Month- your "My HKT" account on the Portal as your agent, subject to the applicable terms and conditions. charges in respect of that termination (other than incidental costs) when we increase Charges and To-Month Rate. We will also charge you other charges listed in your Application and this Service Things You Need to Know change terms and conditions of a Service by giving not more than 15 days' notice prior to the change Guide when applicable. ■ NETVIGATOR APPLICATION: When processing your NETVIGATOR Application and your coming into effect. Please refer Clause 22.4 of the General Conditions and Clause 21.4 of the now ■ BILLING: You may receive separate bills for the bundled Services at different dates. Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO BoxApp 320lica GPOtion Hongcont Kaongins a n Tyel m+852issi n2888g o r2888 inc o r rFeaxct +852ly en 2877tere d8877 charges that are payable by you, your TV services Terms and Conditions for details. ■ PREPAYMENT: In some cases, we may require you to make a prepayment. If you are required selected options in a Service Plan in your Application is not offered by us as speci ed in this Service ■ RETURNING EQUIPMENT TO US WHEN A SERVICE TERMINATES?: Unless we tell you to make a prepayment, we will specify the same in your Application and this Service Guide. Guide or there are any other discrepancies, then our customer service will contact you as soon as otherwise, you are required to return our Service Provisioning Equipment in good working condition Prepayment will be refunded to you as speci ed in the Service Guide, if no refund is speci ed, it will practicable to rectify such discrepancies and we will resume processing your Application when all as soon as possible after termination of the Service to the address that we inform you at the time you be offset against your Charges during the Commitment Period. Prepayment will not be refunded to discrepancies have been recti ed. terminate a Service. Please refer to details as contained in the termination request form completed you if you terminate the NETVIGATOR Service and Extra Services before the Commitment Period ■ BROADBAND LINE INSTALLATION DEMARCATION: Broadband service installation refers to upon your termination request. If you fail to return such Service Provisioning Equipment, you shall ends. the connection of broadband line to the rst landing broadband socket only within the customer's pay us upon demand the Charges for Loss or Replacement of Equipment. ■ DEPOSITS: You shall be responsible for all charges under this Contract. Deposits paid by you will premises as determined at the sole discretion by HKT. ■ MOVING HOME?: If you move your home and our Services or now TV services are already be jointly held by all our service providers who provide services to you. Deposits paid in relation to ■ NETVIGATOR SERVICE INSTALLATION: You must allow installation of the NETVIGATOR Services available at your new residential address or we can provide the Services at that address using our a service provided by one service provider may be used to pay outstanding Charges in relation to to be carried out and completed at the Service Installation Address within 21 days of the date of your reasonable endeavours to do so, we will continue to provide you those Services if you wish us to do another service provided by the same or another service provider within the PCCW group companies Application. Otherwise, we reserve the right to cancel your NETVIGATOR Application and to charge so and you pay all applicable charges. You will need to call us to determine the Installation Service or used to settle the outstanding amount of any payment for those services. Any remaining deposits you an Order Cancellation Administration Fee of HK$100. Fee or Activation Service Fee payable when you move (the amount payable will depend on your new will be refunded to you when all charges are paid at the end of this Contract or at the end of your ■ CAN I TERMINATE A SERVICE?: You can terminate any Services or now TV services by giving us address). If you move our Services or now TV services out of Public Housing / Home Ownership subscription to relevant service. Please refer to Clause 13.5 of the General Conditions for details. not less than 30 days' prior notice by submitting a completed termination request form at our shops. Scheme / Sandwich Class Scheme estate ("Public Housing") within the Commitment Period, the ■ NEW MEDIA SERVICES: The quality of any New Media services is dependent on the quality of You can terminate any New Media services one day in advance through online account management Charges will be changed to the current Charges for the same Services at private housing from your your internet connection, bandwidth/network quality and stability. Your personal computers and/or at the respective New Media services' websites or our Consumer Service Hotline 1000. However, if Services relocation effective date. If our Services or now TV services or New Media services smartphones must meet the basic system requirements as set out in the service websites. PART II NETVIGATOR Application Plan or Fiber-to-the-Home Plan under NETVIGATOR Service. ➤ Service Entitlements and Eligibility: Service entitlements to ■ We will charge a month-to-month rate after the Commitment Period of SECTION A CUSTOMER DETAILS ■ Total Commitment Period: This is the total contract period for the NETVIGATOR Services and eligibility for selecting the premiums of the Fiber-to-the-Home Service for Home Wireless service and PCCW-HKT Wi- ■ Service Installation Address: The Service installation address will Commitment Period and Commitment Extension. If you terminate any Premium Packages and Extra Premiums under different Service Plan Fi Service at HK$38 and HK$28 respectively. be used by us as the correspondence address, unless a different services during the Total Commitment Period, Early Termination Charge vary. Please refer to your NETVIGATOR Application and NETVIGATOR Monthly Plan (without Commitment Period): correspondence address has been provided under this Application. You will apply for such services that you terminate. Supplementary Service Guide for details, if applicable. Service Description / Entitlements: may update your correspondence address at cs.netvigator.com or call our ■ Target Installation Date: This is the target date which we will conduct Service Description / Entitlements: ■ NETVIGATOR Services or Fiber-to-the-Home Services. Consumer Service Hotline at 1000. installation of the NETVIGATOR Services, Extra Services or now TV uHub services: Customer who completes registration of the uHub services via Premium Packages: ■ NETVIGATOR Broadband Login ID and Email Address Registration: services at the Service Installation Address and may be subject to change. http://www.uhub.com within 3 months after the service installation of his/her Prepayments made under the Premium Packages will be used to set off the Your Login ID & E-mail Address is limited to 2 to 15 lower case The Target Installation Date is also the Target Commencement Date NETVIGATOR Services will be entitled to 10GB storage on uHub. Registration Monthly Charge for the Commitment Period. alphanumeric characters. Please fill in capital letters for ease of unless HKT advises otherwise. after that 3-month period will entitle Customer to HKT's prevailing uHub basic Service Description / Entitlements: recognition. The rst character must be selected from the letters A-Z. If ■ Target Commencement Date: This is the target date on which storage capacity. If the NETVIGATOR Services are terminated by Customer ■ Premium speci ed in the Application. your preferred Login ID(s) is/are not available, we will assign a Login ID NETVIGATOR Services, Extra Services or now TV services will or HKT for whatever reason, Customer's uHub storage entitlement will be Eligibility: that is similar to your preferred choice. If you have applied for any New commence at the Service Installation Address and may be subject to terminated or downgraded as determined by HKT. ■ All Charges must be settled by credit card. Media services, this will be your login ID for such service(s); if you have not change. Basic Plan (with Commitment Period): Prepayments: provided us with an email address, we will use this email address as your SECTION C SERVICE PLAN Service Description / Entitlements: ■ Prepayment as speci ed in the Application shall be settled by designated contact email address. NETVIGATOR SERVICES ■ NETVIGATOR Services. credit card before delivery of the premium. SECTION B CONTRACT TERM ➤ Special Terms and Conditions: NETVIGATOR Broadband Terms and Fiber-to-the-Home Plan (with Commitment Period): ■ 2nd Premium Package prepayment applied. ■ Commitment Period: This is the Commitment Period as speci ed in the Conditions and Special Conditions of NETVIGATOR Services for Consumer Service Description / Entitlements: SONY KDL-40W600B 40' LED IDTV Package Application which you agree to subscribe to the NETVIGATOR Service Customers, both available at http://cs.netvigator.com/tnc_e.html. All Service ■ Fiber-to-the-Home Services. Model: KDL-40W600B and this automatically applies to the Extra Services, extra premiums and/or Plans allow for unlimited data use each month and include the provision of ■ F-Secure Safe Anywhere (1-Key) service: HKT will charge a month-to- Product Information: now TV services selected under your NETVIGATOR Application (unless the Equipment including the modem, cables and associated equipment. The month rate of HK$28 after expiry of the Commitment Period of Customer's - Resolution (Pixel): Full HD 1920 x 1080 otherwise speci ed in the Application.) This does not apply Monthly Rate within Commitment Period may be different from the list price Fiber-to-the-Home Services. HKT reserves the right to withdraw any - X-Reality™ PRO Video Processing to New Media services unless you have subscribed to a contract plan as due to promotional offer available at the time of your Application. Month-To- unused license key at any time 6 months after completion of the service - Frame Dimming indicated in your Application. The Commitment Period commences on the Month Rate, applicable after expiry of your Commitment Period will be at our installation of Customer's NETVIGATOR Services. - Bass Reex Box Speaker target Commencement Date unless HKT advises otherwise. prevailing rates. For details, please refer to our website (Public Housing: www. Selected Public Housing Offer - Built-in Wi-Fi, support Screen Mirroring & MHL ■ Commitment Extension: This is the bridging period to the Commitment netvigator.com/eng/pages.php?url=lp_public; others: www.netvigator.com/ Service Description / Entitlements: - Motionow™ XR 200 Hz Period to enable customers to switch from other operators. Monthly Rate eng/pages.php?url=lp_private). The rates are subject to change and HKT's ■ Plan includes Home Wireless Service (Fiber-to-the-Home Plan) and - 2 years on-site warranty within Commitment Period is waived during such bridging period for Basic decision shall be nal. PCCW-HKT Wi-Fi Service (Single Device Plan). - Please visit sony.com.hk for more details

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Service Guide 30052014E Page 1 of 2 © 2014 Hong Kong Telecommunications (HKT) Limited Extra Premiums: 2. Cables and associated equipment. (Skywalker). Class Scheme estate customers who subscribe to speci c NETVIGATOR Service Description / Entitlements: ■ First time installation and equipment delivery fee waived within ■ Each Customer can only apply for one Unlimited Usage Plan. Service Plan(s). ■ Premium speci ed in the Application. Commitment Period. ■ Only applicable for Wi-Fi enabled devices which ful ll designated system ■ Only designated channels/programs can be viewed on now player. Prepayments: Eligibility: requirement. Please refer to the now player Terms and Conditions (available for ■ Extra premium prepayment applied. ■ Dedicated to Fiber-to-the-Home customer. uHub service: viewing at http://nowplayer.now.com/tnc). Please note that your access to Canon All-in-one Photo Printer Home Wireless and MOOV Bundle service (Basic Plan) uHub upgrade to 25GB any programme, channel and/or content on the now player service can Eligibility: Customer must subscribe to NETVIGATOR Service with a Service Description/Entitlements: Your uHub storage entitlement only applies during your subscription of be terminated at anytime without prior notice. The now player application Commitment Period of 24 months or more. This offer is not applicable to ■ Home Wireless Service-Basic Plan (See above) NETVIGATOR Services. You should back up your data before your uHub can only be used on mobile devices with operation system versions of iOS Monthly Plan. ■ MOOV – MOOV Unlimited. storage is downgraded or terminated and your les are deleted. 5.0 or above and Android 2.3 or above. Product Information: ■ MOOV online digital music service (only available for use in Hong Kong). Service Description / Entitlements: ■ PCCW Media Limited has signed an exclusive agreement to broadcast the - Product Dimension: 449 x 304 x 152 mm (W x D x H) ■ For the avoidance of doubt, the entitlements under Section D do not apply. ■ Upgraded uHub storage to 25GB Barclays Premier League from 2013/2014 – 2015/2016 for three seasons. - All in one function: Colour Print / Colour Scan / Colour Copy Home Wireless and MOOV Bundle service (Fiber-to- uHub SuperPack (Basic Plan) Only subscribers to the Super Sports Pack can subscribe to CH620. Super - Support「Google Cloud PrintTM」for remote printing* the-Home Plan) Service Description / Entitlements: Sports Pack subscribers can view CH 620 (if subscribed to), 621 and - AirPrint for direct printing web pages or documents through iOS device* Service Description / Entitlements: uHub SuperPack includes: BPL Online on now player on a single registered PC or mobile device - Direct photo printing and scanning through PPS smartphone app* ■ Home Wireless Service- Fiber-to-the-Home Plan (See above) ■ 25G uHub storage (by installing the now player application or through http:// nowplayer. - Built-in Wi-Fi 802.11b/g/n for wireless network print / scan ■ MOOV – MOOV Unlimited. ■ PCCW-HKT Wi-Fi Single Device Plan now.com). This registered device can be changed only once per calendar - Auto duplex print ■ MOOV online digital music service (only available for use in Hong Kong). ■ Home Wireless Service – Basic Plan ( See above) month. CH631-637 and 660 can also be viewed on now player; through *Please visit www.canon.com.hk/pixma for more details ■ For the avoidance of doubt, the entitlements under Section D do not apply. uHub SuperPack (Fiber-to-the-Home Plan) any PC or mobile device (but not simultaneously). Fitbit Flex Wireless Activity + Sleep Tracker Home Networking Wireless Service: Service Description / Entitlements: SECTION F NEW MEDIA SERVICES Eligibility: Customer must subscribe to NETVIGATOR Service with a Service Description / Entitlements: uHub SuperPack includes: MOOV – MOOV Unlimited: Commitment Period of 24 months or more. This offer is not applicable to ■ Home Networking Wireless Service. ■ 25G uHub storage Service Description / Entitlements: Monthly Plan. ■ Provision of the Equipment during the Commitment Period: ■ PCCW-HKT Wi-Fi Single Device Plan ■ MOOV online digital music service (only available for use in Hong Kong). Product Information: 1. (a) One GE router with wired network speci cation: ■ Home Wireless Service – Fiber-to-the-Home Plan (See above) ■ Up to 1 free MP3 download per month until further notice from us (subject - Colour: black Max 1000Mbps and wireless network specification: 867Mbps for 5Ghz Network Specification: The network specification applies to the router to MOOV Terms and Conditions). For the avoidance of doubt, you are - Tracks steps, distance, calories burned and active minutes (802.11ac) / 300Mbps for 5Ghz (802.11n) / 300Mbps for 2.4Ghz(802.11n). supplied. The actual speed enjoyed by a customer will be less than the not entitled to any Free MP3 Download while your monthly charges are - Monitor how long and well you sleep 2. Cables and associated equipment. network speci cations and will be affected by many factors including network waived. - Silent alarm gently vibrates to wake you without disturbing your partner ■ First time installation and equipment delivery fee waived within speci cation of your router, the network speci cation of your service, the lay- ■ Charges for the first month may be waived for first time customers of - LED lights show how your day is stacking up against your goal Commitment Period. out of your Service Installation Address, device used, technology, network and MOOV. - Waterproof, slim, comfortable and easy to wear Eligibility: software used, network con guration and coverage, international bandwidth, MEDIA.now.com.hk – MEDIA Unlimited: - Includes small and large wristbands, charging cable and wireless USB ■ Dedicated to NETVIGATOR Broadband customer. other possible Wi-Fi interference and extraneous factors. Service Description / Entitlements: dongle Home Networking Wireless Service (SuperPack): F-Secure Safe Anywhere service Plan: ■ MEDIA.now.com.hk online entertainment service (only available for use in - One-year warranty Service Description / Entitlements: ➤ Special Terms and Conditions: Special Conditions of F-Secure Safe Hong Kong). - Please visit tbit.com for more details ■ 25GB uHub storage. Anywhere service, available at http://cs.netvigator.com/tnc_e.html. ■ Charges for the first month may be waived for first time customers of 200GB free uHub cloud storage ■ PCCW-HKT Wi-Fi Single Device Plan. Service Description / Entitlements: media.now.com.hk. Eligibility: Customer must subscribe to NETVIGATOR Service with a ■ Home Networking Wireless. ■ License key for F-Secure Safe Anywhere software (features include (1) SECTION G ADDITIONAL CHARGES FOR Commitment Period of 24 months or more. This offer is not applicable to ■ Provision of equipment during the Commitment Period: Computer security such as anti-spam, browsing protection and anti virus, NETVIGATOR SERVICES Monthly Plan. 1. One GE router with wired network specification :Max 1000Mbps and (2) Parental Control). Installation Service Fee: Service Description / Entitlements: wireless network speci cation : 867Mbps for 5Ghz (802.11ac) /300Mbps Eligibility: This charge will be imposed when the infrastructure of the NETVIGATOR - Free uHub service with 200GB cloud storage entitlement for 5Ghz (802.11n) / 300Mbps for 2.4Ghz (802.11n). ■ When customer subscribes new or change F-Secure Safe Anywhere Service has not been installed at your Service Installation Address for our Terms and conditions: 2. Cables and associated equipment. service plan, a new 24/30 months contract for all license key(s) subscribed immediate provision of the NETVIGATOR Service (even though it may be - Customers who enjoy this extra premium are not entitled to enjoy any other ■ First time installation and equipment delivery fee waived within will be applied. available in the building) or when there has not been a subscriber to the premiums. Commitment Period. ■ Not available for Pre-installation option. NETVIGATOR Services at your Service Installation Address. Any third - The free uHub storage entitlement under this extra premium will be Eligibility: SECTION E now TV SERVICES BUNDLE party contractor fees required in order to install the NETVIGATOR Service available during the Commitment Period of the customer's NETVIGATOR ■ Dedicated to NETVIGATOR Broadband customer. Eligibility: will be payable by you and are not included in this charge. In the event that Service or until termination of the customer's NETVIGATOR Service or Network specification: The network specification applies to the router ■ Customer must subscribe to NETVIGATOR Service with dedicated HKT commences work on the installation of your broadband line and you Contract for whatever reason, whichever is earlier. supplied. The actual speed enjoyed by a customer will be less than the bandwidth of at least 3M. subsequently terminate the NETVIGATOR Service prior to completion of such - Upon the expiry of the Commitment Period of the customer's NETVIGATOR network speci cations and will be affected by many factors including network ■ The now TV services Bundle has the same Commitment Period and installation works, this charge will remain to be payable by you in full. Service or termination of the customer's NETVIGATOR Service or Contract speci cation of your router, the network speci cation of your service, the lay- commence on the same Commencement Date, as Customer's subscription Activation Service Fee: for whatever reason, the customer's uHub service (including his/her out of your Service Installation Address, device used, technology, network and to the NETVIGATOR Service. This charge will be imposed when the infrastructure of the NETVIGATOR uHub storage entitlement) will be terminated or downgraded as HKT may software used, network con guration and coverage, international bandwidth, ■ Customer who subscribes to the now TV services Bundle with HD Service has already been installed at your Service Installation Address for determine at its sole discretion. other possible Wi-Fi interference and extraneous factors. Connection Service (with a Commitment Period of 24 months) is entitled to our immediate provision of the NETVIGATOR Service and there has been a SECTION D EXTRA SERVICES PCCW-HKT Wi-Fi service: enjoy the 6-month TVB Sports Channel Special Offer Service Plan. Please previous subscriber to the NETVIGATOR Services. This charge will be billed Wireless Broadband Single Device Plan: refer to now TV Service Menu for details. in the rst bill upon completion of the NETVIGATOR Service activation. Any Home Wireless Service (Basic Plan) Service Description / Entitlements: ■ HD Connection Service is only available to customers in areas with HD third party contractor fees required in order to activate the NETVIGATOR Service Description / Entitlements: ■ Unlimited usage of Wi-Fi Service per device each month. coverage. For the list of channels in HD, please refer to the now TV Service will be payable by you and are not included in this charge. ■ Home Wireless Service ■ Each Customer can apply for a maximum of ve (5) Single Device Plans Service Menu. HKT's NETVIGATOR Services are dependant on the internal infrastructure at ■ Provision of equipment during the contract term: including already registered ones. ■ At the end of the Commitment Period of your subscription to the now TV your Service Installation Address being installed and ready for our immediate 1. (a) One FE router with 802.11g Wi-Fi (wired network speci cation: 16Mbps Eligibility: services Bundle, the now TV services Bundle will continue to be provided provision of service. If additional work is required within your premises in / wireless network specification: 54Mbps for 2.4Ghz) (applicable to ■ Both NETVIGATOR and non-NETVIGATOR Customer can apply for Single to you at the same monthly charges, on a month to month basis. order to be ready for our immediate provision of the NETVIGATOR Service, 3M/6M/8M/18M users); or Device Plan. ■ Not available for Pre-installation option. your Installation Service Fee or Activation Service Fee (as the case may be) (b) One FE router with 802.11n Wi-Fi (wired network speci cation: 90Mbps Unlimited Usage Plan (NETVIGATOR): "Starter Pack" and "Entertainment Pack": will be increased by a further amount which will be quoted to you before any / wireless network speci cation: 300Mbps for 2.4Ghz) (applicable to 30M Service Description / Entitlements: Service Description / Entitlements: necessary works begin. or above users). ■ Unlimited usage of Wi-Fi Service each month. ■ Customer can enjoy a "Starter Pack" and an "Entertainment Pack" of now For details of the Installation Service Fee or Activation Service Fee payable at 2. Cables and associated equipment. ■ Each Unlimited Usage Plan includes one (1) web login account and three (3) TV services channels; and monthly rental fee waiver for decoder box. your Service Installation Address or your new Service Installation Address if ■ First time installation and equipment delivery fee waived within Single Device activation quotas. "Channel Bundle" , "Super Sports Pack with now you are moving, please call our Consumer Service Hotline at 1000. Commitment Period. Eligibility: Super 4 Entertainment Pack" or "TVB NETWORK Early Termination Charge (also applicable to Extra Services, New Media Eligibility: ■ Only existing NETVIGATOR Customer can apply for Unlimited Usage Plan VISION & SCM Super Combo (Recommended Pack E)": services and now TV services Bundle): ■ Basic Plan customer with bandwidth speci cation 3M/6M/8M/18M/30M or (NETVIGATOR). Service Description / Entitlements: Monthly Charge x (remaining months of the Commitment Period + above. Unlimited Usage Plan (Skywalker): ■ Customer may select a "Channel Bundle" (which may comprise 1 channel, Commitment Extension (if applicable)) Home Wireless Service (Fiber-to-the-Home Plan): Service Description / Entitlements: 2 channels or 3 channels); the "Super Sports Pack with now Super 4 Reconnection Charge: Service Description / Entitlements: ■ Unlimited usage of Wi-Fi Service each month. Entertainment Pack"; or "TVB NETWORK VISION & SCM Super Combo HK$200 (applicable only if service has been suspended) ■ Home Wireless Service ■ Each Unlimited Usage Plan includes one (1) web login account and three (3) (Recommended Pack E)" and can enjoy monthly rental fee waiver for Administrative Charges: ■ Provision of the Equipment during the contract term: Single Device activation quotas. decoder box. Charges for Loss or Replacement of Equipment can be viewed at http://www. 1. One GE router with 802.11n Wi-Fi (wired network speci cation: 700Mbps / Eligibility: ■ "TVB NETWORK VISION & SCM Super Combo (Recommended Pack E)" netvigator.com/general_charges/eng wireless network speci cation: 300Mbps for 2.4Ghz) ■ Only Non-NETVIGATOR Customer can apply for Unlimited Usage Plan is only available to Public Housing/Home Ownership Scheme/Sandwich Other Charges are listed in your Application. PART III: OTHER INFORMATION subscribe to more than one of the same premium package or extra premium; (ii) more than one of now TV service: www.now-tv.com ■ PREMIUM PACKAGES AND EXTRA PREMIUMS: All third party products in premium packages the same premium package or extra premium is subscribed under the same Service Installation NETVIGATOR Everywhere Service: www.netvigatoreverywhere.com and extra premiums are only available while supplies last and are non-redeemable for cash or other Address; or (iii) the same credit card is used to settle the payment for more than one of the same MOOV service: moov.hk bene ts. Please refer to the manufacturer's warranty statement included with the product for a premium package or extra premium, we shall collect a prepayment equivalent to the Recommended Home Wireless service: homewireless.netvigator.com detailed explanation of the product warranty terms applicable to a particular product. Retail Price of the product in the premium package or extra premium, before delivery or upon your MEDIA.now.com.hk: www.media.now.com.hk ■ REDEMPTION PROCEDURE IN PREMIUM PACKAGES AND EXTRA PREMIUMS: We will send redemption of the premium. Prepayment shall be offset against your Charges. PCCW-HKT Wi-Fi service www.wi .pccw-hkt.com a redemption letter by mail to your Installation Address approximately 2-6 weeks (unless otherwise ■ NETVIGATOR CUSTOMER SERVICE: You may call our Consumer Service Hotline at 1000 or send F-Secure Safe Anywhere service: fsecure.netvigator.com speci ed) after the completion of the NETVIGATOR Services installation. You are required to redeem your email to [email protected]. uHub services: www.uhub.com the product at a designated address during the redemption period in accordance with the redemption ■ OUR SERVICE WEBSITES: The following are websites of Services, now TV services and New My HKT Customer Service: cs.hkt.com letter. Media Services referred to in this Service Guide: ■ 2nd PREMIUM PREPAYMENTS IN PREMIUM PACKAGES AND EXTRA PREMIUMS: If: (i) you NETVIGATOR Services: www.netvigator.com

Hong Kong Telecommunications (HKT) Limited www.netvigator.com PO Box 320 GPO Hong Kong Tel +852 2888 2888 Fax +852 2877 8877 NETVIGATOR Service Guide 30052014E Page 2 of 2 © 2014 Hong Kong Telecommunications (HKT) Limited