Staffordshire & City of Stoke-On-Trent
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Staffordshire & City of Stoke-on-Trent Care Services Directory 2018 STAFFORDSHIRE MOORLANDS STOKEONTRENT NEWCASTLEUNDERLYME EAST STAFFORDSHIRE STAFFORD SOUTH EAST STAFFORDSHIRE CANNOCK CHASE SOUTH STAFFORDSHIRE LICHFIELD TAMWORTH The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes in association with www.carechoices.co.uk Trentside Manor Care Home Our Commitment to Care Everyone at Trentside Manor Care Home has a personal and professional commitment to providing excellent care. We know that the thought of moving into a care home can often be very traumatic for both residents and relatives but that it is sometimes the only option available in order to maintain personal safety, security and provide appropriate levels of care. Prior to admission, each new resident is encouraged to visit the home to satisfy themselves that the ambience is to their liking. We provide a unique care and support plan that works for each individual. We encourage and support people to continue doing as many daily tasks as possible, pursue their interests and hobbies, stay active and spend quality time with family and friends. We will ensure that we work with you and your family, friends, advocates and other professionals involved in your life in gathering all the information we need to make sure we can meet your needs. Endon Road, Norton Green, Stoke-on-Trent ST6 8PA T: 01782 535402 E: [email protected] Our mission is to provide an excellent standard of care provision to all individuals in our care which embraces our values and principles of a person centered care framework. Facilities & Services: • Day care • Near public transport • Respite care • Lift, stairlift & wheelchair access • Physiotherapy • Gardens for residents • Independent living • Residents’ kitchenette training • Phone point in own • Own GP if required room/mobile • Own furniture if required • Television point in • Close to local shops own room Contact us now on 01782 720729 Wilbraham House or email [email protected] Residential Care Home The Old Vicarage, Church Street, Audley, Stoke-on-Trent ST7 8DE Contents Welcome 4 Residential care 39 A message from Staordshire County Council 4 Types of care home 39 Introduction from Stoke-on-Trent City Council 4 Out of county care 39 Regions covered by this Directory 5 Care homes checklist 41 Where to go for trusted information, advice Specialist care 42 and guidance 5 Learning disability 42 Staordshire County Council website 5 Physical disability 43 Staordshire Connects 6 Services for people with a sensory need 44 Finding your way around the social care system 6 Mental health 44 Care Market Development 6 Dementia 47 Keeping healthy and well 7 Residential dementia care checklist 48 Staying active 7 Paying for care 49 NHS Health Checks 8 Financial assessments 49 Flu vaccinations 8 How will the Council decide what you have to pay? 49 Keeping well and warm 8 Self-funding your care 50 Keeping cool 9 NHS funding 51 Quitting smoking 9 Third party payments 51 Eating well 10 What if my circumstances change? 52 NHS Choices 10 Important information 52 Assessments, personal budgets Inspecting and regulating care services 52 and direct payments 10 SARCP 53 Assessments 10 Stoke-on-Trent City Council Personal budgets 12 – Contract review and monitoring 53 Direct payments 12 Complaints, comments and compliments 53 Personal health budgets 13 Advocacy 54 How we work with our health partners 13 Safeguarding adults 56 Healthwatch 14 How solicitors can help 58 Multi-Community Providers (MCPs) Care Hubs 14 Finding care options in your area 58 Community Wellbeing Teams (Stoke-on-Trent) 14 End of life care 58 Types of care and support 15 Useful contacts 59 Reablement/Enablement 15 Local useful contacts 59 Falls prevention 15 National useful contacts 61 Equipment for daily living and home adaptations 17 Care home and care home with nursing listings 63 Making life easier in your home 19 Community alarm and telecare service 23 Index 82 Care in your own home 23 Sitting Service 23 The information contained in this Live-in care 24 Directory is subject to change over the course of its circulation. All the Home care agency checklist 25 listings in this publication of care Home care providers 27 homes, care homes with nursing and Supporting carers 35 home care providers are supplied by Respite care 35 the Care Quality Commission (CQC) and neither Stoke-on-Trent City Council, Staordshire Carers’ emergency scheme 36 County Council nor Care Choices can be held liable for Accommodation with care and support 37 any errors or omissions. The inclusion of advertisements Supported living 37 for homes and agencies in this Directory does not act as an endorsement or recommendation by Staordshire Sheltered housing 37 County Council or Stoke-on-Trent City Council. Extra Care housing 38 Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome A message from Staordshire County Council This Directory provides in the right way to make informed decisions. This information on care Directory will help you do that. Alongside this, the and support choices, Staordshire Connects online directory will give and the sources of information and advice available you the information you need to make the right across Staordshire. decisions for you and to plan for the future. The Care Act 2014 has changed the way care and Our friendly Staordshire Cares Advisers are on support is accessed, assessed and funded; this was hand to help with all of this, making sure callers the biggest reform to the social care system in 60 receive free information and advice and, where years, and we have welcomed it in Staordshire. necessary, they can refer on to professional or It made people’s care and support options much specialist advice. clearer. You can nd out more about all of this on the In a lot of ways, the Care Act has continued the Staordshire County Council website, approach that we have been taking in Staordshire www.staordshire.gov.uk/adultsocialcare or for some time: giving people the advice, information by ringing the Staordshire Cares Team on and support they need to make their own decisions, 0300 111 8010. and plan for the future. We know that people want to live as independently as possible for as Alan White long as possible, and to do that, they need the Deputy Leader, Staordshire County Council right information at the right time and presented Cabinet Member for Health, Care and Wellbeing A message from Stoke-on-Trent City Council If people start to nd it dicult to Many of the local organisations listed at the back of be as independent as they used to this Directory will also be able to help and to tell you be, they and their families/friends about local services. need to know about the care and support services in the area and We hope that you nd this Directory helpful. However, where they can go for advice and help. This Directory if you can’t nd the information that you need, you is an important source of information for people living can telephone 0800 561 0015 (Stoke-on-Trent Adult in the Stoke-on-Trent area. Social Care Contact Centre). Alternatively, you can call this Directory’s free independent phone service on There are many local organisations providing care 0800 389 2077 for support with nding care services, and support (e.g. the Council, voluntary organisations, or visit www.carechoices.co.uk where you can search private care agencies and health services), and the for care solutions locally and nationally. information in this Directory will help you to begin to understand the dierent options available or advise Councillor Ann James where you can get more details. Cabinet Member for Health and Social Care To obtain extra copies of this Directory, free of charge, call: Staordshire – call a customer adviser on 0300 111 8010; Stoke-on-Trent – call 0800 561 0015. This Directory is available electronically at www.carechoices.co.uk where there is a Alternative formats Browsealoud option for those requiring the information in spoken word. 4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Regions covered by this Directory STAFFORDSHIRE MOORLANDS Cannock Chase...................................................................................63 East Staordshire...............................................................................64 Licheld.............................................................................................67 STOKEONTRENT Newcastle-under-Lyme..........................................................68 NEWCASTLEUNDERLYME South Staordshire...........................................................................70 EAST STAFFORDSHIRE Staord.............................................................................................71 STAFFORD Staordshire Moorlands................................................................73 Stoke-on-Trent...........................................................................75 SOUTH EAST STAFFORDSHIRE CANNOCK CHASE Tamworth....................................................................................81 SOUTH STAFFORDSHIRE Home care providers........................................................................27 LICHFIELD TAMWORTH Where to go for trusted information, advice and guidance Staordshire County Council website We want people in Staordshire to maintain their factsheets to download and print. independence for as long as possible. Key to enabling you to make the right