South West Communications Group provides a replacement telephone system to enable this busy caravan and camping site to efficiently answer all incoming inquiries. swcomms set up voicemail for the park to take messages out of hours and out of season. Calls also go to voicemail if they go unanswered for any reason during the day. Regis Camping & Caravan Park is family-run 16- acre holiday park in , East . We integrated the phone system with their email to

provide voicemail-to-email whereby messages are left as New owners had taken over the Park and had inherited sound files attached to an email. its old telephone system. It soon became apparent that the system was not fit for purpose and was annoyingly This is particularly useful out of season when the owners inefficient. The owners contacted swcomms to see what may not be in the office so much and can collect messages kind of replacement we could provide. remotely to ensure they can respond and not lose any

business because of a missed call. Following an initial site visit, we recommended the Park invest in an Alcatel-Lucent OmniPCX Office solution as it The park wanted to connect their door entry system to had the functionality the site required. the Omni PCX Office so the staff can speak to visitors

before operating the door release. The Alcatel-Lucent OmniPCX Office provided a reliable and resilient phone system connected to ISDN2 lines to “I would like to compliment the team on a job well done. provide additional functionality, such as multiple direct It was excellent from our first contact in sales, your follow dial-in lines to relieve the pressure put on reception at up in project management through to the execution of the busy times while also allowing for the use of call transfer job with the installation. to both landlines and mobiles.

“It was very professional all round and I felt comfortable The transfer to mobiles meant calls could be immediately throughout the transaction. Thank you all very much for a transferred to wardens working anywhere on the 16-acre first-class service. site.

“I feel that I have received value for money and am The receptionists were supplied with cordless handsets comfortable in the knowledge that I can always come back to enable them to answer calls outside of the reception if I have any queries.” area. Additional handset supplied to the administration Mark Langdown, director office and warden’s office were included in the park’s hunt group whereby any calls not picked up reception can be answered by other extensions.