Perseverance and Passion Inspire Confidence and Drive Performance

Perseverance and Passion Inspire Confidence and Drive Performance Navigating a path to leadership in any field is never free of challenge or Believe he did, sticking to his life goals and ultimately When Justin Rose’s family winning on the PGA TOUR. His first victory came at difficulty. Winning through adversity takes focus, confidence and a the 2013 Zurich Classic of New Orleans, a title he moved to England commitment to succeed despite any obstacles. These are values that Zurich clinched with an unrestrained show of emotion after from South Africa, his love for the game of golf was the tournament-winning final putt. born. His father would regularly take him to a course Insurance shares and respects by helping customers, employees and In 2014, with the birth of a first child just days away, and challenge him to make putts. “If I would sink a communities build confidence in their own abilities to become more resilient. Billy won the FedExCup, walking away with a $10 four-foot putt, he would buy me a fudge on the way million top prize. In the years since, he has been a home,” Rose smiled. “If I could break a certain score consistent competitor at the top of the leaderboards, for nine holes, I would get a train set at the end of it. including a total of four PGA TOUR victories. In 2017, He would kind of keep me interested through good, These qualities have also long been among the key The following stories of three Zurich Golf Billy finished in the top-10 four times, including a old-fashioned bribery.” factors helping notable achievers overcome obstacles Ambassadors illustrate how the qualities of runner-up finish at the RSM Classic and a victory His father’s rewards proved to be a great motivation to success, especially in professional sports where determination and passion intersect to help at the AT&T Byron Nelson. for Justin and his swing was refined. And as his perseverance and passion are critical to individuals succeed in the face of adversity. superior performance. But even during this career ascent, Billy faced abilities strengthened over the years, so did his bond personal challenges as his wife Brittany battled with with his number one fan and mentor. With his In the world of professional golf, focus and alcoholism and regained her sobriety. Billy stood by father’s coaching and support, Justin’s career seemed confidence are on display with every stroke. For well Billy Horschel doesn’t hesitate her while competing in tournaments and for a time destined for the fast track. At age 17, he finished over a decade, Zurich Insurance has been closely taking on primary care responsibilities for his young fourth in the 1998 Open Championship at Royal associated with the game of golf. The Zurich Classic to thank his family family. Through it all Billy’s commitment to the game Birkdale Golf Club in Southport, England, with a of New Orleans PGA TOUR tournament is now in its for teaching him the value of hard work and tenacity. that has meant so much in his life has grown crowd-pleasing wedge shot from the rough on 18. 14th year – its second year featuring an innovative “My Dad was in construction, so he was the kind of even stronger. team format. The Zurich Classic is the only official guy who worked from when the sun came up, with “There was this great hope that things were going to PGA TOUR FedExCup team event on the PGA TOUR. maybe a 45-minute break for lunch, and then “I won’t change,” he said. “If I didn’t have that love be pretty straightforward for me, but as it turned for the game of golf, I wouldn’t be the player I am out, it was completely the opposite,” he recalled. “Introducing the team worked until sundown,” Billy said. and wouldn’t be on the PGA TOUR. And hopefully format at our Justin went on to miss the cut in his next 21 Fortunately for golf fans everywhere, Billy’s father that passion will lead me to be the number one tournament aligns with consecutive events. While he earned his first had enough free time to help his son practice his player in the world.” one of Zurich’s core swing in the backyard of his family’s modest Florida European Tour card in 1999, the following season values, which is being home. Billy would practice for two or three hours at he failed to retain it and had to revisit the qualifying open to new ideas and a time, hitting balls from the rear of the property in school, where he finished ninth. innovations,” said the direction of the house – a good 150 yards away. “Suddenly, I felt a million miles away from the kid Justin recalls that the period from 2002 to 2006 as Randall Clouser, His objective was to drive up and over the house. To who finished fourth at the Open championship,” he having been a very vague time in his life, during Executive Vice President his parent’s chagrin, his early success rate was not said. “That’s where my dad was very, very helpful in which wife Kate was “a rock for me.” When son Leo and Head of Marketing, always 100 percent. Undeterred by an occasional my career – the fact that he was around and he was was born in 2010, becoming a dad himself changed Distribution and Regional Management, Zurich North broken window or roof shingle, Billy developed a available. He was a traveling companion. I needed his life and his game. America. “We also value the idea of working with powerful passion and love for the game. him, not just from a golfing point of view, but from ”My good days on the golf course feel just as good,” customers, engaging our employees and helping His passion later transformed him into a fierce, an emotional point of view.” he said. “But fortunately my bad days on the golf communities to build confidence and help people emotional competitor on the University of Florida But Justin’s greatest personal challenge was yet to course don’t feel as bad as they used to, because you Zurich’s Golf achieve their full potential. Through Zurich’s golf team, a player who did not take well to losing. come. His dad was diagnosed with leukemia in get home and the kids actually don’t care if you shot association with professional golf, we have Ambassadors excel on He speculated that the “chip on my shoulder” he 2001. While his father was in and out of the hospital 65 or you shot 75.” established a platform to help build a more resilient carried and tried to control during every match during most of 2002, Justin went on to win New Orleans and have built strong bonds with the Then came the final round of the 2013 U.S. Open. and off the course as played a role in helping to make him first-team four tournaments. people of the Greater New Orleans area. “Driving to the course, I sort of looked in the All-American three times and second-team individuals with a passion “The one tournament in my whole career that I was rearview mirror and I sort of caught the reflection “We see the game as a showcase of what talented All-American once. Fresh out of college, Billy’s thankful to have won was the British Masters in of myself,” Justin said. “I asked myself the question, for their pursuits, a professionals can achieve with focus and drive,” passion for golf earned him a PGA TOUR card 2002, because my dad was actually physically able to ‘Hey, Dad, how am I looking today?’ My whole he added. “We are particularly proud of our with his first time out of Q school. be there,” Justin said. “That was August and he determination to succeed relationships with some of today’s top PGA strategy for Sunday was to make him proud.” However, shortly thereafter he passed away in December. I really can’t explain the TOUR players through our Zurich Golf With a one-inch putt on 18 for a U.S. Open win, and a strong, personal suffered a career-threatening fact of three or four years of not playing great golf Ambassador Program.” it already felt like much more than simply a major wrist injury requiring surgery. It and then all of a sudden, when I really needed to in commitment to giving tournament victory. The ball drop found Justin The unique program, which includes one LPGA TOUR was a major speed bump on the terms of his timeline, I was able to turn it on and win fighting back tears. back to help others.” and seven PGA TOUR competitors, has helped to road to a promising career. four times. Who knows? Divine intervention or expand the company’s association with professional “There was a moment when I sort of kissed the ball “I knew I was good enough to play whatever it is. All I know is that I am grateful for it.” golf to enhance connections with customers, and looked up,” he said. “That was a gesture to say -Randall Clouser on TOUR,” he said. “I knew how brokers, employees and communities ‘I did it!’ Not that I had won the tournament, but talented I was. I knew what my on a global level throughout the year. that I played it the way you [his father] taught me to capability was. But not everything in life play the game. I really remember I was surprised at “Zurich’s Golf Ambassadors excel on and off the comes easy. There are going to be times how drained and how emotional I felt.” course as individuals with a passion for their pursuits, when it looks like you are never going to a determination to succeed and a strong, personal achieve that goal, but you’ve got to keep His father would not have been surprised at all, commitment to giving back to help others,” pushing and keep believing.” and would have been very proud indeed. Randall said.

Untitled-1 2 2/20/2018 2:03:26 PM PerseverancePerseverance andand PassionPassion InspireInspire ConfidenceConfidence andand DriveDrive PerformancePerformance Navigating a path to leadership in any field is never free of challenge or Believe he did, sticking to his life goals and ultimately When Justin Rose’s family Navigating a path to leadership in any field is never free of challenge or Believewinning he on did, the sticking PGA TOUR. to his Hislife firstgoals victoryand ultimately came at When Justin Rose’s family difficulty. Winning through adversity takes focus, confidence and a winningthe 2013 on Zurich the PGA Classic TOUR. of NewHis first Orleans, victory a titlecame he at moved to England difficulty. Winning through adversity takes focus, confidence and a the 2013 Zurich Classic of New Orleans, a title he moved to England clinched with an unrestrained show of emotion after from South Africa, his love for the game of golf was commitment to succeed despite any obstacles. These are values that Zurich clinched with an unrestrained show of emotion after the tournament-winning final putt. fromborn. South His father Africa, would his love regularly for the take game him of togolf a coursewas commitment to succeed despite any obstacles. These are values that Zurich the tournament-winning final putt. Insurance shares and respects by helping customers, employees and In 2014, with the birth of a first child just days away, born.and challengeHis father himwould to makeregularly putts. take “If him I would to a coursesink a Insurance shares and respects by helping customers, employees and and challenge him to make putts. “If I would sink a communities build confidence in their own abilities to become more resilient. InBilly 2014, won with the the FedExCup, birth of awalking first child away just with days a $10away, four-foot putt, he would buy me a fudge on the way communities build confidence in their own abilities to become more resilient. 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These qualities have also long been among the key The following stories of three Zurich Golf includingBilly finished a total in ofthe four top-10 PGA fourTOUR times, victories. including In 2017, a Heold-fashioned would kind ofbribery.” keep me interested through good, Thesefactors qualities helping have notable also achieverslong been overcome among the obstacles key The following stories of three Zurich Golf Ambassadors illustrate how the qualities of Billyrunner-up finished finish in the at top-10 the RSM four Classic times, and including a victory a old-fashioned bribery.” factorsto success, helping especially notable in achievers professional overcome sports obstacleswhere Ambassadors illustrate how the qualities of His father’s rewards proved to be a great motivation determination and passion intersect to help runner-upat the AT&T finish Byron at theNelson. RSM Classic and a victory His father’s rewards proved to be a great motivation toperseverance success, especially and passion in professional are critical sports to where determination and passion intersect to help for Justin and his swing was refined. And as his individuals succeed in the face of adversity. at the AT&T Byron Nelson. for Justin and his swing was refined. And as his perseverancesuperior performance. and passion are critical to individuals succeed in the face of adversity. But even during this career ascent, Billy faced abilities strengthened over the years, so did his bond superior performance. Butpersonal even during challenges this career as his ascent,wife Brittany Billy faced battled with abilitieswith his strengthened number one overfan andthe years,mentor. so Withdid his his bond In the world of professional golf, focus and personalalcoholism challenges and regained as his herwife sobriety. Brittany Billybattled stood with by withfather’s his number coaching one and fan support, and mentor. Justin’s With career his seemed Inconfidence the world of are professional on display golf,with focusevery stroke.and For well Billy Horschel doesn’t hesitate alcoholismher while competingand regained in tournamentsher sobriety. Billy and stoodfor a timeby father’sdestined coaching for the andfast track.support, At Justin’sage 17, career he finished seemed confidenceover a decade, are Zurichon display Insurance with every has beenstroke. closely For well Billy Horschel doesn’t hesitate hertaking while on competing primary care in tournaments responsibilities and for for his a young time destinedfourth in for the the 1998 fast Opentrack. ChampionshipAt age 17, he finishedat Royal overassociated a decade, with Zurich the game Insurance of golf. has The been Zurich closely Classic to thank his family takingfamily. on Through primary it care all Billy’s responsibilities commitment for tohis the young game fourthBirkdale in theGolf 1998 Club Open in Southport, Championship England, at Royalwith a associatedof New Orleans with the PGA game TOUR of tournamentgolf. 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I wouldn’t “If I didn’t be the have player that I loveam beout, pretty it was straightforward completely the for opposite,” me, but as he it recalled.turned “Introducing the team worked until sundown,” Billy said. worked until sundown,” Billy said. forand the wouldn’t game of be golf, on Ithe wouldn’t PGA TOUR. be the And player hopefully I am out, it was completely the opposite,” he recalled. “Introducingformat at our the team Fortunately for golf fans everywhere, Billy’s father Justin went on to miss the cut in his next 21 andthat wouldn’t passion willbe on lead the me PGA to beTOUR. the numberAnd hopefully one Justin went on to miss the cut in his next 21 formattournament at our aligns with Fortunatelyhad enough for free golf time fans to everywhere, help his son Billy’s practice father his consecutive events. While he earned his first thatplayer passion in the will world.” lead me to be the number one consecutive events. While he earned his first tournamentone of Zurich’s aligns core with hadswing enough in the free backyard time to of help his family’shis son practicemodest Floridahis European Tour card in 1999, the following season player in the world.” European Tour card in 1999, the following season onevalues, of Zurich’s which coreis being swinghome. in Billy the wouldbackyard practice of his forfamily’s two ormodest three Floridahours at he failed to retain it and had to revisit the qualifying he failed to retain it and had to revisit the qualifying values,open towhich new isideas being and home.a time, Billy hitting would balls practice from the for reartwo ofor thethree property hours at in school, where he finished ninth. school, where he finished ninth. openinnovations,” to new ideas said and a thetime, direction hitting ofballs the from house the – reara good of the 150 property yards away. in “Suddenly, I felt a million miles away from the kid Justin recalls that the period from 2002 to 2006 as Justin recalls that the period from 2002 to 2006 as innovations,”Randall Clouser, said theHis direction objective of was the to house drive –up a goodand over 150 the yards house. away. To “Suddenly,who finished I felt fourth a million at themiles Open away championship,” from the kid he having been a very vague time in his life, during having been a very vague time in his life, during RandallExecutive Clouser, Vice President Hishis objective parent’s chagrin,was to drive his early up and success over ratethe house.was not To whosaid. finished “That’s wherefourth myat the dad Openwas very,championship,” very helpful inhe which wife Kate was “a rock for me.” When son Leo which wife Kate was “a rock for me.” When son Leo Executiveand Head Vice of Marketing,President hisalways parent’s 100 chagrin, percent. his Undeterred early success by anrate occasional was not said.my career“That’s – wherethe fact my that dad he was was very, around very andhelpful he wasin was born in 2010, becoming a dad himself changed was born in 2010, becoming a dad himself changed Distribution and Regional Management,and Head of Marketing, Zurich North alwaysbroken 100 window percent. or roofUndeterred shingle, by Billy an developed occasional a myavailable. career – He the was fact a thattraveling he was companion. around and I needed he was his life and his game. his life and his game. DistributionAmerica. “We and also Regional value Management,the idea of working Zurich with North brokenpowerful window passion or androof loveshingle, for the Billy game. developed a available.him, not Hejust was from a travelinga golfing companion. point of view, I needed but from ”My good days on the golf course feel just as good,” America.customers, “We engaging also value our the employees idea of working and helping with powerful passion and love for the game. him, not just from a golfing point of view, but from ”My good days on the golf course feel just as good,” His passion later transformed him into a fierce, an emotional point of view.” he said. “But fortunately my bad days on the golf customers,communities engaging to build our confidence employees and and help helping people an emotional point of view.” he said. “But fortunately my bad days on the golf Hisemotional passion latercompetitor transformed on the him University into a fierce, of Florida But Justin’s greatest personal challenge was yet to course don’t feel as bad as they used to, because you Zurich’s Golf communitiesachieve their to full build potential. confidence Through and Zurich’s help people course don’t feel as bad as they used to, because you emotionalgolf team, competitor a player who on didthe notUniversity take well of Floridato losing. Butcome. Justin’s His greatestdad was personaldiagnosed challenge with leukemia was yet in to get home and the kids actually don’t care if you shot Zurich’s Golf achieveassociation their withfull potential. professional Through golf, weZurich’s have get home and the kids actually don’t care if you shot Ambassadors excel on golfHe team,speculated a player that who the did“chip not on take my wellshoulder” to losing. he come.2001. His While dad his was father diagnosed was in with and leukemiaout of the in hospital 65 or you shot 75.” associationestablished with a platform professional to help golf, build we a have more resilient 65 or you shot 75.” Ambassadors excel on Hecarried speculated and tried that to the control “chip during on my everyshoulder” match he 2001.during While most his of father2002, wasJustin in wentand out on ofto thewin hospital establishedNew Orleans a platform and have to built help strong build abonds more withresilient the Then came the final round of the 2013 U.S. Open. and off the course as carriedplayed and a role tried in helpingto control to duringmake him every first-team match duringfour tournaments. most of 2002, Justin went on to win Then came the final round of the 2013 U.S. Open. and off the course as Newpeople Orleans of the and Greater have builtNew strongOrleans bonds area. with the “Driving to the course, I sort of looked in the playedAll-American a role in three helping times to makeand second-team him first-team four tournaments. individuals with a passion people of the Greater New Orleans area. “The one tournament in my whole career that I was “Drivingrearview to mirror the course, and I sort I sort of of caught looked the in reflectionthe “We see the game as a showcase of what talented All-AmericanAll-American three once. times Fresh and out second-team of college, Billy’s individuals with a passion “Thethankful one tournamentto have won in was my the whole British career Masters that Iin was rearviewof myself,” mirror Justin and said. I sort “I of asked caught myself the reflectionthe question, for their pursuits, a “Weprofessionals see the game can achieveas a showcase with focus of what and drive,”talented All-Americanpassion for golf once. earned Fresh him out aof PGA college, TOUR Billy’s card thankful2002, because to have mywon dad was was the actually British Mastersphysically in able to of myself,” Justin said. “I asked myself the question, for their pursuits, a professionalshe added. “We can areachieve particularly with focus proud and of drive,”our passion for golf earned him a PGA TOUR card ‘Hey, Dad, how am I looking today?’ My whole with his first time out of Q school. 2002, because my dad was actually physically able to ‘Hey, Dad, how am I looking today?’ My whole determination to succeed he added. “We are particularly proud of our with his first time out of Q school. be there,” Justin said. “That was August and he strategy for Sunday was to make him proud.” relationships with some of today’s top PGA be there,” Justin said. “That was August and he determination to succeed relationships with some of today’s top PGA However, shortly thereafter he passed away in December. I really can’t explain the strategy for Sunday was to make him proud.” and a strong, personal TOUR players through our Zurich Golf However, shortly thereafter he passed away in December. I really can’t explain the With a one-inch putt on 18 for a U.S. Open win, TOUR players through our Zurich Golf suffered a career-threatening fact of three or four years of not playing great golf With a one-inch putt on 18 for a U.S. Open win, and a strong, personal Ambassador Program.” suffered a career-threatening fact of three or four years of not playing great golf it already felt like much more than simply a major Ambassador Program.” wrist injury requiring surgery. It and then all of a sudden, when I really needed to in it already felt like much more than simply a major commitment to giving The unique program, which includes one LPGA TOUR wrist injury requiring surgery. It and then all of a sudden, when I really needed to in tournament victory. The ball drop found Justin commitment to giving was a major speed bump on the terms of his timeline, I was able to turn it on and win tournament victory. The ball drop found Justin Theand unique seven program,PGA TOUR which competitors, includes hasone helped LPGA TOURto was a major speed bump on the terms of his timeline, I was able to turn it on and win fighting back tears. back to help others.” road to a promising career. four times. Who knows? Divine intervention or fighting back tears. back to help others.” andexpand seven the PGA company’s TOUR competitors, association haswith helped professional to road to a promising career. fourwhatever times. itWho is. All knows? I know Divine is that intervention I am grateful or for it.” “There was a moment when I sort of kissed the ball expand the company’s association with professional “I knew I was good enough to play “There was a moment when I sort of kissed the ball golf to enhance connections with customers, “I knew I was good enough to play whatever it is. All I know is that I am grateful for it.” and looked up,” he said. “That was a gesture to say -Randall Clouser golf to enhance connections with customers, on TOUR,” he said. “I knew how and looked up,” he said. “That was a gesture to say -Randall Clouser brokers, employees and communities on TOUR,” he said. “I knew how ‘I did it!’ Not that I had won the tournament, but brokers, employees and communities talented I was. I knew what my ‘I did it!’ Not that I had won the tournament, but on a global level throughout the year. talented I was. I knew what my that I played it the way you [his father] taught me to on a global level throughout the year. capability was. But not everything in life that I played it the way you [his father] taught me to “Zurich’s Golf Ambassadors excel on and off the capability was. But not everything in life play the game. I really remember I was surprised at comes easy. There are going to be times play the game. I really remember I was surprised at “Zurich’scourse as Golf individuals Ambassadors with a excel passion on forand their off the pursuits, comes easy. There are going to be times how drained and how emotional I felt.” when it looks like you are never going to how drained and how emotional I felt.” coursea determination as individuals to succeedwith a passion and a strong,for their personal pursuits, whenachieve it looks that goal,like you but are you’ve never got going to keep to His father would not have been surprised at all, a commitmentdetermination to to giving succeed back and to helpa strong, others,” personal achievepushing that and goal, keep but believing.” you’ve got to keep Hisand father would would have not been have very been proud surprised indeed. at all, commitmentRandall said. to giving back to help others,” pushing and keep believing.” and would have been very proud indeed. Randall said. VOLUME 41, NUMBER 2 POSTED WITH PERMISSION. COPYRIGHT © 2018 LEADERS MAGAZINE, INC. LEADERS 21

Untitled-1 2 2/20/2018 2:03:26 PM Untitled-1 2 2/20/2018 2:05:15 PM With the right ENJOY A BETTER VIEW vantage point, you can have a better view of the risks that could OF RISKS ACROSS affect the business you love. Zurich’s YOUR BUSINESS. risk profiling is a structured approach that helps identify, prioritize and mitigate risk. We can help you manage your risk rather than just insure against it, so you can focus more on profit and less on risk.

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Since then, Sergio’s reputation as a top professional In 2003, the Sergio Garcia Foundation and the When it comes to leadership, golfer has only gained momentum. Not surprisingly, Deporte y Desafío Foundation joined together to newly recruited Zurich Golf however, the game that is his life’s mission is not his introduce adaptive golf in Spain, with the oversight Ambassador Sergio Garcia is a only beloved sport. In addition to golf, Sergio plays and support of the Spanish Golf Federation. tennis and soccer whenever he has the opportunity. Together, the two foundations developed a program true-to-life example In fact, Sergio’s passion for soccer prompted him to aimed at making golf accessible to people with that determination and passion combine to take on a dual role as both the President and player disabilities, with the goal of helping them to be more empower excellence. Born in the small town of for Borriol CF, a Third Division team in the Spanish socially integrated. An additional goal was to Borriol on the east coast of Spain, Sergio took up football league. promote adaptive golf throughout Spain by training golf as a child, immediately showing a special talent And like Zurich, Sergio is committed to giving back to golf teaching professionals techniques that enable for the game. Under the guidance of his father, a communities that have meant so much to his them to more effectively work with individuals with former professional golfer and coach at Club de success. He founded the Sergio Garcia Foundation in various disabilities. Campo del Mediterraneo, Sergio’s skill and love for 2002 in Spain and expanded to Switzerland in 2005 In 2016, The Sergio Garcia Foundation entered a golf developed at a rapid clip. By age 15, he made for “the purpose of contributing to the social partnership with the European Tour to host that the cut in a European Tour event. Three years later, inclusion of economically deprived children and year’s Spanish Open. Funds raised were donated to he turned professional, qualifying for the 1999 Ryder youth, through social assistance benefits and the the Asociacion Española Contra el Cancer (AECC). Cup after only a few months of competition. That practice of sports as free-time activity.” One of their programs provides housing and same year, the young “El Nino” caught the attention As Sergio wrote on his website, “I thank God for apartments for cancer patients and their families. of the golfing world at the PGA Championship at having given me a gift for the sport of golf. I have Sergio and all of Zurich’s Golf Ambassadors are Medinah Country Club by giving Tiger Woods a run been very fortunate; golf and life have given me a lot examples of what can be accomplished when for the title, trailing Woods by just one stroke for part and I owe it to society. I wanted to give back, so with perserverance, performance and passion come of the tournament. the support of my family I decided to start a together in ways that inspire confidence and The 2017 Masters Tournament at legendary Augusta foundation in order to help disadvantaged persons or leadership. That’s a lesson to emulate no matter National marked Sergio’s first victory in an 18-year people with problems. I have been very lucky in life whatever the business, industry or profession. quest for a major tournament title. Prior to his and I want to help give others the opportunities that Masters win, he had sought a major tournament I had.” championship no less than 73 times. Already ranked in the top 10 of the Official World Golf Rankings for ZURICH INSURANCE. more than a decade and winning tournaments around the globe, a major title had eluded him. FOR THOSE WHO TRULY LOVE THEIR BUSINESS. That dry spell ended on April 9, 2017.

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