Closing the Gaps in Seniors’ Care
A Guide To Public, Community & Private Services for Arrow & Slocan Lakes Seniors
May 2021
Also available on-line: www.kb.fetchbc.ca
This Seniors’ Services Guide was Developed and Funded by:
Trail FAIR Centre Society
Interior Health Authority
Disclaimer:
This Guide lists a number of publicly funded (government & non-profit) and privately operated, for-profit, services.
However, please note that we are NOT able to endorse or recommend
specific services listed in this Guide. While many publicly funded services are externally evaluated and required to meet rigorous standards, we strongly suggest that, prior to hiring a privately funded service provider, references be checked and clear agreements made re fees, service expectations and so on.
For more information, go to the Better Business Bureau of Mainland BC website: www.bbb.org/mbc or phone: 1-888-803-1222
FOR MORE DETAILED INFORMATION about a wide variety of services and resources in the Kootenay Boundary region go to the new Kootenay Boundary FETCH website: www.kb.fetchbc.ca
To SUGGEST additions, changes and corrections for future editions Contact:
Ann Godderis: 250-364-2326 - ext 5046 / [email protected]
April, 2021 The COVID-19 pandemic has meant changes to many of the services and programs listed in this Seniors’ Directory.
Because of the ever-changing situation, we strongly recommend always phoning first before going to an office or other location so as to find out for sure how the service is currently being offered.
Some services are still offering in-person appointments but some are utilizing telephone, “zoom” or other virtual means to connect. A few may lend out devices to assist with on-line participation and others may provide one-to-one help with learning how to use these new tools.
In the Directory, the services that are temporarily closed or on-hold as of the beginning of March are marked with this symbol: X The situation could change over the next few months – It’s best to phone to check.
For information about COVID-19, vaccinations, supportive provincial services & etc:
Call 1-833-838-2323 or go online www.getvaccinated.gov.bc.ca/s/ for Vaccine registration. Open 7am to 7pm, 7 days / week
Call 1-877-740-7747 or go online www.interiorhealth.ca for vaccine information, to book a COVID-19 test and for other health care information. Phone line open 8am to 7pm, 7 days / week
Call 811 to talk to someone at HealthLinkBC or go online to www.healthlinkbc.ca for COVID-19 health information and links to current BC government programs
Non-health COVID questions? Call:1-888-COVID-19 (1-888-268-4319 Arrow & Slocan Lakes Area Seniors: May 2021
Contents:
Page: Abuse / Crisis / Emergencies.……….…………………………... 1 Drug Stores / Pharmacies………………………………………....2 Food / Meal Services………...…………………………………..…2 Foot Care…………………………………………………………..… 3 Fraud / Financial……………………………………………………. 3 Government Services / Advocacy / Suppport………….…...… 4 Health Care Services: General Information ………………...… 5 Health Care Services: Interior Health (IHA)..………………….. 6 - 7 Health Care Services: (non IHA): Mobile…………………….… 7 Health Care: Support / Navigation / Complaints…..……..….. 8 Health: Hearing Tests / Hearing Aids………………………….. 9 Health / Medical Equipment & Supplies…………………….…. 9 Health: Respiratory Services ……………………………………. 10 Home Safety………………………………………………………… 10 Home Services……..…………………………………………….… 11 Hospice / Grief / Caregiving……………………………………… 11 Housing / Residential Accommodation ……………….………. 12 Libraries……………………………………………………………… 13 Recreation / Adult Education ………………………………….… 13 Seniors’ Social Groups & Associations …………….………… 13 Support / Info Lines / Groups for Specific Conditions………. 14 - 17 Transportation……………………………………………………… 18
Arrow & Slocan Lakes Area Seniors: May 2021
ABUSE / CRISIS / EMERGENCIES Emergency (Ambulance, Fire, Police) 911
Interior Crisis Line Network, West Kootenay Boundary 1-888-353-2273 Call 24/7 for information about community services, assistance, support in a crisis, or concerns about the safety of another senior
Seniors Abuse & Information Line (SAIL) www.seniorsfirstbc.ca 1-866-437-1940 8am to 8pm, 7 days a week, excluding statutory holidays Speak to a trained professional about senior abuse or mistreatment & be referred to an appropriate resource TTY 1-855-306-1443
Report Concerns re Possible Elder Abuse or Neglect Adult Abuse & Neglect Report Line Mon-Fri: 8:30am–4:30pm 1-844-870-4754 Mental Health & Substance Use Services 250-265-5253 RCMP (re a crime) Nakusp 250-265-3677 New Denver 250-358-2222
RCMP Victim / Witness Assistance Program 250-265-4834 Office in RCMP Detachment 925 Hwy 23, Nakusp Provides victims of crime & tragedy with crisis intervention, emotional 1-800-563-0808 support, practical assistance, information on the justice system, court (after office hours) orientation and referrals to community resources. See www.aslcs.com
Safe Homes Program Call: 24 hours/day; 7 days/week 250 -265-1843 Crisis response for women victims of violence and their children. Provides emergency temporary housing, support, referrals, information and transportation to a Transition House. An Arrow & Slocan Lakes Community Services program www.aslcs.com
Women’s Transition Houses Nelson 250-354-4357 24-hour, 7 days a week confidential service Trail 250-364-1543 including outreach support and safe shelter from domestic abuse, violence or the threat of abuse or violence to women
1 Arrow & Slocan Lakes Area Seniors: May 2021
DRUG STORES / PHARMACIES All accept phone-in renewals and provide free local delivery New Denver Community Pharmacy 309 6th Avenue, New Denver 250 - 358 - 2500
Peoples Pharmacy 88 Broadway Street, Nakusp 250-265-2228
FOOD / MEAL SERVICES FOOD BANKS Nakusp Area Food Bank Anne 250-265-3674 Fridays: 10am to 12 noon; 205 – 6th Avenue NW Ext 213 Arrow & Slocan Lakes Community Services www.aslcs.com Access once/month for residents living in Nakusp, Trout Lake, Edgewood, Fauquier, Burton, Summit Lake
Slocan Valley Food Cupboard www.wegcss.org 250-355-2484 W.E. Graham Community Services 1001 Harold St, Slocan Village 1st and 3rd Thursday / month: 10am – 3pm; Serves residents from the Slocan Junction to New Denver / Hills Bring own bags or box Delivers to the Slocan Valley Thursdays from 3 to 5pm. Call to book.
FROZEN HOT MEALS: DELIVERED / PICKED UP Dinners at Home Frozen Meals New Denver: Slocan Community Health Centre 250-358-7804 Nakusp: Arrow & Slocan Lakes Community Services Anne 250-265-3674 Ext 213 Meals on Wheels Serves Nakusp only Order though Arrow & Slocan Lakes Community Services Anne 250-265-3674 Meals delivered from 12 noon to 1pm Mon, Wed & Fri Ext 213
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FOOT CARE
Dr Alumbaugh Podiatrist http://drdanapodiatry.com Clinic location: 1686 2nd Ave, Trail: Mondays & Thursdays 250-364-1516
FRAUD / FINANCIAL Banking Contact your Bank or Credit Union to set up services such as Automatic Deposit, Bill Paying, Internet, Telephone Banking.
Better Business Bureau of Mainland BC www.bbb.org/mbc 1-888-803-1222 Provides a number of services including information about a business, scam warnings and receiving complaints. Open: Monday to Thursday 9am to 3pm; 24 hr automated line.
Credit Counselling Canada www.nomoredebts.org Kelowna Office 1-888-527-8999 Free credit & debt counselling & personal budgeting services
Police Contact about any concerns regarding possible Nakusp RCMP 250-265-3677 financial abuse New Denver RCMP 250-358-2222 Canadian Anti-Fraud Centre re any scams or suspected fraud 1-888-495-8501
3 Arrow & Slocan Lakes Area Seniors: May 2021
GOVERNMENT SERVICES / ADVOCACY / SUPPORT Advocacy Centre 521 Vernon Street www.advocacycentre.org 250-352-5777 Help with disability benefits, tenants’ rights, welfare appeals, etc.
BC Housing Subsidy: Shelter Aid for Elderly Renters (SAFER) 1-800-257-7756 A rent subsidy for low income people over 60 www.bchousing.org
Employment & Income Assistance 1-866-866-0800 Service BC Office 204 6th Avenue NW, Nakusp For persons under 65 requiring basic income support
Community Navigator www.aslcs.com 250-265-3674 Offers support, information and referrals to those trying to access Ext 212 government, community and other services An Arrow & Slocan Lakes Community Services program
Community Volunteer Income Tax Program A free service for those living on a low income Available in March & April each year Call Arrow & Slocan Lakes Community Services for info & details 250-265-3674
SeniorsBC www.seniorsbc.ca Website offers a comprehensive summary of health care and other services for seniors & includes the on-line Seniors’ Guide
Service BC Centre (Govt Agent) www.servicebc.gov.bc.ca/locations 250-265-4865 204 6th Avenue, Nakusp, Open Mon to Fri: 9am-12 noon; - 4:30pm; Also closed for COVID-19 cleaning: 10:30-10:45am & 2:30-2:45pm Forms, information, licences & assistance applying for a wide variety of BC government services and programs
Service Canada Centre www.canada.ca 1-800-622-6232 Closest Centre: Chahko Mika Mall, 1125 Lakeside Drive, Nelson Forms, information & assistance re a variety of federal government services & programs including CPP, OAS & GIS. Because of COVID-19, those needing services must fill in an online service request form at or by phone. A response to the service request will be given in 2-3 days & an in-person appointment made if needed.
4 Arrow & Slocan Lakes Area Seniors: May 2021
HEALTH CARE SERVICES: GENERAL INFORMATION Advance Care Planning www.gov.bc.ca/advancecare Website provides links to the planning document “My Voice” & information on planning re future care, support and other needs.
Ambulance Billing Services Info Line: Monday to Friday: 9am - 4pm 1-800-665-7199 Health Insurance BC www2.gov.bc.ca/gov/content/health 1-800-663-7100 Medical Services Plan, PharmaCare & Fair PharmaCare Forms and other information also available at the Service BC Centre (see page 4)
HealthLinkBC Toll-free 811 Navigator or Nurse: 24 hours / 7 days a week Dietician or Exercise Professional: Monday to Friday: 9am-5pm Pharmacist: 7 days a week: 5pm-9am Information and links to services: www.healthlinkbc.ca Special Line for Hearing Impaired persons: Toll-free 711 Information & referrals to COVID-19 related issues and services
Nidus Personal Planning Resource Centre & Registry www.nidus.ca Comprehensive online information, forms & support for all aspects of Advance Care Planning, including creating a Representation
Agreement which enables an individual to legally authorize others to act on his/her behalf re health & personal care.
Office of the Seniors’ Advocate Information & Referral Line 1 - 877 -952-3181 Monday to Friday: 8:30am - 4:30pm Offers BC Seniors information about and referrals to relevant services Website offers a comprehensive summary of services for seniors and includes the on-line Seniors’ Guide: www.seniorsadvocatebc.ca
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HEALTH CARE SERVICES: INTERIOR HEALTH (IHA) HOSPITALS / URGENT CARE: Arrow Lakes Hospital 97 1st Avenue, NE, Nakusp 250-265-3622 Edgewood Health Centre 322 Monashee Avenue, Edgewood 250-269-7313 Slocan Community Health Centre 401 Galena Avenue, New Denver 250-358-7911
COMMUNITY HEALTH CENTRES: o Nakusp: 97 1st Avenue NE (located in Arrow lakes Hospital) 250-265-3608 o New Denver: 401 Galena (Slocan Community Health Centre) 250-358-7804 Home Health Services Central Intake / Assessment 1-800-707-8550 Nursing care and self-management teaching Nakusp Home Health 250-265-5256 for chronic and acute conditions. New Denver Home Health 250 - 358 - 7804 Ambulatory Care Clinic visits by appointment. Palliative care and navigation with support for families. Case Management for seniors and families to assess needs and develop care plans. Services include Home Support, Adult Day Program, Facility Respite, Advanced Care Planning and reviewing eligibility for Assisted Living and Residential care New clients must phone the Central Intake/Assessment line
Home Support Central Intake / Assessment 1-800-707-8550 A scheduled, subsidized service (cost depends on income) that provides simple meal preparation, help with managing personal health care needs, caregiver respite & palliative home support. Does NOT include bulk meal prep, cooking, housekeeping, driving, shopping, etc. Home Support Scheduling Anne 250-265-3674 Arrow & Slocan Lakes Community Services provides services after Ext 213 an assessment by Home Health
Mental Health & Substance Use Services 310-MHSU (6478) Offers assessment, counselling, support groups & related services or Optional to use easy-to -remember single access 310# or office # 250-265-5253
Public Health / Promotion & Prevention Services Nakusp 250-265-3608 New Denver 250-358-7804 See Page 11 Home Services & Hospice for other options
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HEALTH CARE SERVICES: INTERIOR HEALTH (IHA) (continued) MEDICAL LABORATORY Arrow Lakes Hospital Laboratory 97 1st Ave, NE, Nakusp Lab # 250-265-3622 Book online www.labonlinebooking.ca or book by phone 1-877-740-7747 Appointments preferable but limited walk-in services available Lab hours: Monday to Friday: 8am to 12:30pm
Edgewood Health Centre Laboratory 322 Monashee Ave 250-269-7313 No drop-ins; Call to make an appointment
Slocan Community Health Services Laboratory Lab # 250-358-7911 401 Galena Avenue, New Denver Book online www.labonlinebooking.ca or book by phone 1-877-740-7747 Appointments preferable but limited walk-in services available: Lab Hours: Tues, Wed & Fri, 8am – 11:30pm
RESPITE / DAY PROGRAMS Adult Day Program Central Intake / Assessment 1-800-707-8550 X Adult Day Program in Nakusp offered by Arrow & Slocan Lakes 250-265-3674 Community Services currently on hold because of COVID-19
Respite Services Central Intake / Assessment 1-800-707-8550 Nakusp Home Health 250-265-5256 New Denver Home Health 250-358-7804 Respite support arranged through Home Health
See Page 11: Home Services for other options
HEALTH CARE SERVICES (NON-IHA): MOBILE Community Paramedic Program: www.bcehs.ca/our-services A free BC Emergency Health Services program serving isolated seniors in the entire Arrow & Slocan Lakes Area Offers home visits, health assessments, referrals, basic care Referral required from doctor, home health or community nurse
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HEALTH CARE: SUPPORT / NAVIGATION / COMPLAINTS INTERIOR HEALTH (IHA) Aboriginal Patient Navigator Kootenay Boundary Area 250-304-5621 Assists in the early identification of Aboriginal patients’ needs and participates in discharge planning. Helps to ensure care is culturally 250-304-1259 specific and ethno-sensitive (Office)
IHA Patient Care Quality Office Assists patients through the complaint process with regard to care they have received from Interior Health To register a complaint call the central office in Kelowna: 1-877-442-2001
In-Patient Support Services Arrow Lakes Hospital 250-265-3622 Slocan Community Health Centre 250-358-7911 Provided through Mental Health Services. Offers psychosocial care for patients and families, including adjustment counselling, support, practical assistance, advocacy and referrals to community resources.
OTHER Mental Health & Substance Use Consumer, Family & Peer Support Trail FAIR Society Lisa 1-877-364-2326 A Kootenay Boundary regional program providing support, education & Ext 225 resources to individuals (and their families) with long term mental health & substance use (addiction) concerns. www.trailfair.ca
Office of the Seniors’ Advocate 1-877-952-3181 Monday to Friday: 8:30am - 4:30pm Offers BC Seniors information and referrals to relevant services Receives feedback concerning seniors’ issues Website offers a comprehensive summary of services for seniors and includes the on-line Seniors’ Guide: www.seniorsadvocatebc.ca
West Kootenay Boundary Caregivers Support Cara 1-888-212-2337 Education, resources, caregiver support http://wkbcaregiver.org/
8 Arrow & Slocan Lakes Area Seniors: May 2021
HEALTH: HEARING TESTS & HEARING AIDS All provide free hearing screening for seniors Connect Hearing: 259 Baker Street, Nelson www.connecthearing.ca 250-354-4949
Dynamic Hearing Solutions www.dynamichearingsolutions.ca 250-352-6611 105 - 518 Lake St, Nelson ; 105 - 1444 Columbia Avenue, Castlegar 1-877-426-0079 Kootenay Hearing Aid and Audiology Clinic 250-304-2003 4-425 Columbia Ave, Castlegar www.kootenayhearingclinic.com 1-800-667-3775
HEALTH / MEDICAL EQUIPMENT & SUPPLIES Drug Stores / Pharmacies: Several carry medical supplies & equipment. (See Page 2)
Health Equipment Loan Program (HELP) Offers a wide variety of medical equipment for up to 3 months By donation. Needs a referral from a health care professional. Call first to check / confirm when open: o Edgewood: Health Centre, 322 Monashee Avenue 250-269-7313 o Nakusp: Legion, 404 1st St (Mon, Wed, & Fri ) 11am-1pm 250-265-3033 o New Denver: Slocan Community Health Centre 250-358-7911 Kootenay Columbia Home Medical Equipment 1-866-515-7772 130-630 17th Street, Castlegar www.kchomemedical.ca Rents and sells a range of medical equipment
Personal Emergency Response Systems/ Medical Alarms Kootenay (Philips) Lifeline www.lifeline.ca Rhandean Lacktin 1-888-832-6071 Ext 7032 LifeSentry: Installed by Accura Alarms 1638 2nd Avenue, Trail 1-888-364-5808
9 Arrow & Slocan Lakes Area Seniors: May 2021
HEALTH: RESPIRATORY SERVICES Independent Respiratory Services www.irscanada.ca 1-877-365-6952 Clinic at Arrow Lakes Hospital, 97 1 Ave N.E. By appointment only: Offices also in Castlegar (865 Columbia Avenue) & Nelson (806 Vernon Street)
HOME SAFETY Police Nakusp RCMP 250-265-3677 Responds to seniors’ safety/abuse concerns New Denver RCMP 250-358-2222 Canadian Anti-Fraud Centre to report any scams or suspected fraud 1-888-495-8501
BC Rebate for Accessible Home Adaptation (BC RAHA) 1-800-257-7756 Previously known as Home Adaptations for Independence (HAFI) BC Housing funds low income seniors or persons with disabilities (or their landlords) for home adaptations so they can continue living safely in their own home or rental unit. www.bchousing.org/BC-RAHA
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HOME SERVICES May include one or several of: Hair Care, Health/Personal Care, Housekeeping, Laundry, Meal Preparation, Respite, Shopping, Transportation, Yard Care, etc
Arrow Lakes Better at Home Program Louella 250-265-8747 Non-medical services for seniors (65+) in Nakusp, Burton, Fauquier & or Edgewood www.aslcs.com/betterathome 250-265-3674 Sliding fee scale depending on income; subsidies may be available Ext 224
Interior Health Home Support Services: See page 6 Neighborhood Nursing www.neighborhoodnursing.ca 250-693-2299 Serves Silverton & New Denver areas
Spectrum Home & Family Care www.spectrumcares.ca 1-833-983-9898
HOSPICE / GRIEF / CAREGIVING Nakusp Hospice Society www.nakusphospice.wordpress.com 250-265-7179 New Denver Hospice Society www.newdenverhospice.com 250-358-7828 For end-of-life care or for those with a life-limiting illness Provides needs assessments, trained volunteers for companionship or family respite, palliative equipment loans, coordination of care Also may offer a resource library, education and grief support group
Bereavement BC Helpline Monday to Friday: 9am to 5pm 1-877-779-2223 www.bcbereavementhelpline.com
West Kootenay Boundary Caregivers Support Cara 1-888-212-2337 Education, resources, caregiver support http://wkbcaregiver.org/
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HOUSING / RESIDENTIAL ACCOMODATION
INDEPENDENT (UNASSISTED) RENTAL HOUSING; PRIVATE PAY SAFER Rent subsidies may be available from BC Housing (see page 4) Arrowtarian Rotary Villas (5 sites), Nakusp: www.arrowtarian.com 250-265-2020 Operated by Arrowtarian Senior Citizens Society 212 7th Ave, Nakusp Arrow Heights Affordable Housing 101-107 1st Ave Nakusp Contact Arrow & Slocan Lakes Community Services www.aslcs.com 250-265-3674 Dr Brouse Lodge: 824 Kildare Street, New Denver 250-358-2305 A project of The New Denver,& Silverton Seniors’ Housing Society
ASSISTED LIVING: SUBSIDIZED Supported Living with a higher level of personal care: eligibility based on care needs not financial need: Accessed only thru Home Health: 1-800-707-8550
Halcyon House 83 8th Avenue, NW, Nakusp 250-265-3692
ASSISTED LIVING: UNSUBSIDIZED Supported Living with a higher level of personal care – contact directly Halcyon House 83 8th Avenue, NW, Nakusp 250-265-3692
RESIDENTIAL CARE; SUBSIDIZED For those needing 24/7 “complex care”; Accessed thru Home Health: 1-800-707-8550 Minto House 97 1st Avenue, NE, Nakusp 250 -265-5233
Slocan Community Health Centre 401 Galena Avenue, New Denver 250-358-7911
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LIBRARIES Nakusp Public Library 92 6th Ave NW https://nakusp.bc.libraries.coop 250-265-3363 Book and video loans, educational programs, computer and internet access & other services. Offers Homebound services for those unable to get out.
The Reading Centre, Knox Hall, 521 6th Ave, New Denver 250-358-2221 Staffed by volunteers Open Tues & Thurs: 1 – 4pm & Wed 7 – 9pm
RECREATION / ADULT EDUCATION Columbia Basin Alliance for Literacy www.cbal.org Lisa 250-265-3736 Office: 98 6th Ave, Nakusp: Monday to Friday 10am – 4pm; Free computer and ipad classes for seniors & adult literacy programs
Nakusp Recreation (Arena) www.nakusp.com 250-265-4500 200 8th Avenue, Nakusp
Selkirk College 311 Broadway Street, W, Nakusp www.selkirk.ca 250-265-4077 Offers Continuing Education & Adult Basic Education programs
SENIORS’ SOCIAL GROUPS & ASSOCIATIONS Offers a number of social and / or recreational activities not meeting (X) at this time X Health Connections www.aslcs.com Louella 250-265-3674 Organizes outings several times per month to foster socializing & fun Ext 224
X Senior Citizens Association Branch 71 (Nakusp) 250-265-4646 Seniors’ Hall, 210 8th Avenue, NW, Nakusp Activities, recreation & weekly drop-in on Wednesdays at 10am
X Senior Citizens Association Branch 124 (Burton) Gale 250-265-3191 Hall: 163 Burton Cross Road
X Senior Citizens Association Branch 150 (Edgewood) Hilda 250-269--0031 Luncheon on Thursdays twice a month in the Legion, 234 Granby Dr
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SUPPORT / INFORMATION LINES / GROUPS for SPECIFIC CONDITIONS Call for information and / or for a local support group OR call 811 (HealthLinkBC see pg 5) Addictions / Substance Use Alcohol & Drug Information & Referral Line (24/7) 1-800-663-1441 Alcoholics Anonymous: All AA meetings currently via Zoom o Nakusp: 7pm - Wed, Anglican Church 407 3 Ave NW 250-265-4216 o New Denver: Fridays-7pm, Health Centre, 401 Galena Ave 250-358-7911 o www.bcyukonaa.org For current info re KB area meetings 250-352-3391 Al-Anon: List of area meetings: www.bcyukon-al-anon.org 1-888-425-2666 Mental Health & Substance Use Services (See page 6) 250-265-5253 Narcotics Anonymous Helpline 1-855-562-2262 Quit Now: smoking cessation program & info www.quitnow.ca 1-877-455-2233 Smoking Cessation Program: Talk to a local pharmacist
ALS (Amyotrophic Lateral Sclerosis) Society www.alsbc.ca 1-800-708-3228 Help Line: Monday to Friday; 7am - 4:30pm
Alzheimer & Dementia Helpline: Monday to Friday: 9am - 4pm 1-800-936-6033 Alzheimer Society of BC www.alzheimer.ca/bc Alzheimer West Kootenay Resource Centre Ruth 778-774-2133 o Call or check the BC website for information about resources, local 1-855-301-6742 support groups, workshops & other support services Alzheimer & Dementia Caregiver Support Group Evelyne 250-265-4641 o Meets last Monday of the month in Nakusp Trudy 250-265-3189
Arthritis Society www.arthritis.ca Helpline: Mon to Fri: 9am-4pm 1-800-321-1433 BC Interior Office: Kelowna; Contact either number for resources, 250-868-8643 information, dates of local workshops and any local contacts
Bereavement BC Helpline www.bcbereavementhelpline.com Helpline: Monday to Friday: 9am to 5pm 1-877-779-2223 Brain Injury Kootenay Brain Injury Ass’n Room 3 – 1250 26th St, Castlegar o Contact for schedule of regional activities www.kootenaybia.ca 778-460-4500 o Participants need a referral from Interior Health Acquired Brain Injury Services (Interior Health) Intake: 1-800-707-8550 o Office in Castlegar & District Health Centre 250-304-1262
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SUPPORT / INFORMATION LINES / GROUPS for SPECIFIC CONDITIONS Call for information and / or for a local support group OR call 811 (HealthLinkBC see pg 5) Canadian National Institute for the Blind (CNIB) www.cnib.ca 1-800-563-2642 Support & services to help with vision loss Kelowna office 250-763-1191
Cancer BC Cancer Agency: Cancer Care for the Southern Interior 1-888-563-7773 o 399 Royal Avenue, Kelowna,: www.bccancer.bc.ca o Prevention, screening & early detection, diagnosis & treatment services, Pain & Symptom management clinic, support & community programs, research & education Southern Interior Rotary Lodge 2251 Abbott Street, Kelowna 250-712-2203 o Offers a safe, supportive, reasonably priced lodge for cancer patients while accessing treatment at the Cancer Centre o Canadian Cancer Society www.cancer.ca o Information & Support Line open: Monday to Friday: 9am - 6pm 1-888-939-3333
Caregiver Support West Kootenay Boundary Caregivers o Provides education, resources, information & other Support Line 1-888-212-2337 support for caregivers. http://wkbcaregiver.org/ Direct Line 250-505-4272
Chronic Pain Care & Local Resources List of local care providers https://kb.fetchbc.ca/service.html?i=1407
Chronic Disease Management Self-Management Program: A free 6 week program (on-line & in 1-866-902-3767 communities) that offers information & teaches skills to manage various chronic health problems. www.selfmanagementbc.ca
Chronic Pain Management & Local Resources List of local care providers & resources www.kb.fetchbc.ca
Crohn’s & Colitis Foundation of Canada www.crohnsandcolitis.ca 1-800-513-8202
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SUPPORT / INFORMATION LINES / GROUPS for SPECIFIC CONDITIONS Call for information and / or for a local support group OR call 811 (HealthLinkBC see pg 5) Deaf & Hard of Hearing www.wavefrontcentre.ca 1-888-736-7391 Wavefront Centre for Communication Accessibility TTY 1-604-736-2527
Dental: West Kootenay Community TEETH 250-352-3543 o Lower cost dental clinic program for those living on low incomes o For application forms and registration for clinic services contact Paulette Sparreboom, 2nd Tuesday / month 10 am – 12 noon 250-265-4020
Diabetes Canadian Diabetes Ass’n Info & Support 10:30am – 9:30pm 1-800-226-8464 o BC Regional Office www.diabetes.ca 1-800-665-6526
End of Life Care Nakusp Hospice Society www.nakusphospice.wordpress.com 250-265-7179 New Denver Hospice Society www.newdenverhospice.com 250-358-7298 See Hospice (page 11) for full description of available services Home Health Services (IHA) (see page 6)
Fibromyalgia & Chronic Fatigue Syndrome ME/FM Society of BC www.mefm.bc.ca 1-888-353-6322
Heart Heart & Stroke Foundation www.heartandstroke.ca BC Office 1-888-473-4636
Kidney (Renal) Disease Kidney Foundation of Canada www.kidney.ca 1-800-567-8112 o Offers “Kidney Connect” a peer support phone program
Lung (Respiratory) Disease BC Lung Association www.bc.lung.ca Call with questions 1-800-665-5864 Private Respiratory testing & equipment (see page 10)
Lupus Society (BC): www.bclupus.org 1-866-585-8787
Medication Concerns: HealthlinkBC Pharmacist:7 days/ wk: 5pm-9am 811
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SUPPORT / INFORMATION LINES / GROUPS for SPECIFIC CONDITIONS Call for information and / or for a local support group OR call 811 (HealthLinkBC see pg 5) Mental Health Canadian Mental Health Association-BC www.cmha.bc.ca 1-800-555-8222 CMHA “Bounce Back”: Resources help adults with symptoms of 1-866-639-0522 depression and anxiety. Doctor’s referral needed for some, but Online
Program available to all: www.bouncebackonline.ca
Here To Help: www.heretohelp.bc.ca Comprehensive website with resources & links to information re specific mental health illnesses, substance use & eating disorders Mental Health & Substance Use Services 97 1st Avenue, NE, 250-265-5253 Nakusp. (See page 6) Mental Health & Substance Use Consumer & Family 1-877-364-2326 Support Ext 231 Alzheimer/Dementia Support Information: See Page 12
Multiple Sclerosis Society of Canada Lonnie 1-800-268-7582 Phone or see website for support & info www.mssociety.ca Ext 7259
Nutrition: Call the HealthLinkBC Dietician Monday to Friday: 9am-5pm 811
Parkinson Society of BC www.parkinson.bc.ca 1-800-668-3330 Website has valuable information including education, supports & exercise programs Closest support group is in Nelson 250-229-2366
Scleroderma Association of BC www.sclerodermabc.ca 1-888-940-9343
Stroke Recovery Ass’n of BC https://strokerecoverybc.ca/ 1-888-313-3377 Website offers many online groups and activities via zoom Support Group for stroke survivors & caregivers in Nelson Marg 250-354-4453
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TRANSPORTATION MEDICAL APPOINTMENTS ASLCS Health Connections Medical Bus https://aslcs.com/medical-bus 250 265 8747 Travels Wednesdays from Nakusp to Vernon & Kelowna. or 250-265-3674 Call to book seat; medical trips have priority but otherwise all welcome Ext 224 Health Connections www.bctransit.com/west-kootenay 1-855-993-3100 Accessible transportation to medical appointments Nakusp to Nelson; Ext 4 Tuesdays & Thursdays; Book 24 hours in advance required
Hope Air www.hopeair.ca 1-877-346-4673 Free air travel provided to low income Canadians who must travel to obtain non-emergency specialist medical care.
Travel Assistance Program (TAP) www.health.gov.bc.ca/tapbc Reductions on some carriers (eg Pacific Coastal) for eligible BC residents who must travel for non-emergency specialist care. After referring doctor completes form, phone for confirmation #: 1-800-661-2668
REGULAR / DISABILITIES BC Bus Pass Program www.buspass.gov.bc.ca 1-866-866-0800
For low income seniors & Persons with Disabilities
Nakusp Taxi 250-265-8222 HandyDART www.bctransit.com/west-kootenay 1-855-993-3100 For those unable to use regular transit because of a disability Ext 3 Register & Book through W.K. Transit: Mon – Fri: 8am – 4pm
Kootenay Seniors Transportation Program Leslie 778-463-5247 Volunteer drivers for the W.Kootenay www.kootenayseniors.ca
West Kootenay Transit Services www.bctransit.com/west-kootenay 1-855-993-3100 Bus schedules and information for West Kootenay area Transit information also on ASLCS website www.aslcs.com/transit-info
See page 11 Home Services for a list of service providers who may be able to offer transportation assistance
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