East Midlands Rail Franchise Public Consultation

Scarborough

York Leeds

Manchester Doncaster Liverpool

Sheffield Barton-on -Humber

Chesterfield Worksop Lincoln Grimsby Crewe Matlock Cleethorpes Mansfield Skegness Sleaford Grantham Stoke-on-Trent Derby Nottingham East Midlands Parkway Loughborough Peterborough Norwich Leicester

Corby Ely

Market Harborough Kettering

Bedford

Luton

St Pancras

East Midlands Rail Franchise Public Consultation

Driving Growth in the East Midlands – Connectivity as a Driver for Social and Economic Prosperity Response Form

Launched on 20 July 2017 Respond by 11 October 2017 East Midlands Rail Franchise | Consultation form

Important information on the consultation

How to respond The consultation period began on 20 July 2017 and will run until 11 October 2017. You can respond in writing, online or by e-mail. Please ensure that your response reaches us before the closing date as we will not be able to consider responses received later. If you would like further copies of this consultation document, it can be found at bit.ly/east-midlands-consultation or you can contact us using the below methods if you would like alternative formats (Braille, audio CD, etc). In writing: East Midlands Rail Franchise Consultation Co-ordinator Zone 2/21 Department for Transport Great Minister House 33 Horseferry Road London SW1P 4DR Online: bit.ly/east-midlands-consultation By e-mail: [email protected] When responding, please state whether you are responding as an individual or representing the views of an organisation. If you are responding as an individual, any personal details you are able to provide will help strengthen the evidence base as we develop our proposals and respond to your suggestions. These are detailed on page 5.

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Freedom of Information and Data Protection Information provided in response to this consultation, including personal information, may be subject to publication or disclosure in accordance with the Freedom of Information Act 2000 (FOIA) or the Environmental Information Regulations 2004. If you want information that you provide to be treated as confidential, please be aware that, under the FOIA, there is a statutory Code of Practice with which public authorities must comply and which deals, amongst other things, with obligations of confidence. In view of this it would be helpful if you could explain to us why you regard the information you have provided as confidential. If we receive a request for disclosure of the information, we will take full account of your explanation, but we cannot give an assurance that confidentiality can be maintained in all circumstances. An automatic confidentiality disclaimer generated by your IT system will not, of itself, be regarded as binding on the Department for Transport. We will process your personal data in accordance with the Data Protection Act 1998 and in the majority of circumstances this will mean that your personal data will not be disclosed to third parties. Individual consultation responses may be shared with bidders in an anonymised format as part of the franchise competition and/or in preparing a response to this consultation. By providing personal data in response to this consultation, you consent to the Department for Transport, or third parties contracted to the Department for Transport, processing your personal data for the purpose of analysing responses to this consultation. It would very helpful to the Department for Transport if, as part of our analysis of responses to this consultation, we were able to take into account certain sensitive personal data that you may wish to provide in response to this consultation, for example details of any disability you may have. In providing your responses to the Department for Transport by email or post please indicate whether you consent to the Department for Transport, or third parties contracted to the Department for Transport, processing your sensitive personal data for the purposes of analysing responses to this consultation.

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Consultation Events During the consultation period a series of public events will take place, allowing anyone to come along and ask questions about the proposals for the next East Midlands franchise. A full list of the events is available on the website at bit.ly/east-midlands-consultation. If you wish to attend any of these events, please write before the date of the event to the East Midlands Consultation Co-ordinator at the Department for Transport (the address is given below), or email us at: [email protected]

What will happen next? Consultation principles A summary of responses will be included in the The consultation is being conducted in line with the Stakeholder Briefing Document to be published Government’s key consultation principles which alongside the Invitation to Tender planned are listed below. Further information is available at for April 2018, paper copies will be available www.gov.uk/government/publications/consultation- on request. principles-guidance If you have questions about his consultation If you have any comments about the please contact: consultation process please contact: East Midlands Consultation Consultation Co-ordinator Co-ordinator Zone 2/21 Department for Transport Department for Transport Zone 1/29 Great Minster House Great Minister House London SW1P 4DR 33 Horseferry Road Email: [email protected] London SW1P 4DR

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Section A

About you About your interest in the East Midlands franchise We would like to know more about your interest in the East Midlands franchise. We are asking for this information to enable us to identify whether there are themes in the comments and questions raised by different passenger and stakeholder groups.

1 Individual details

If you are responding as an individual, any personal details you are able to provide will help strengthen the evidence base as we develop our proposals and respond to your suggestions.

Firstname:

Surname:

Email:

2 Are you responding:

As an individual

On behalf of an organisation?

3 Organisational details (if applicable):

Name of organisation:

How were the views of your members gathered (if they were)?

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4 What is your nearest station (not necessarily on the East Midlands network)?

5 Where do you mostly travel on the East Midlands network/Barton line?

From: To:

6 When do you most regularly travel on East Midlands network/Barton line?

Outward times to travel: Return:

Early morning Early morning

Morning peak period Morning peak period

Morning off-peak Morning off-peak

Afternoon off-peak Afternoon off-peak

Evening peak period Evening peak period

Evening off-peak Evening off-peak

Late evening Late evening

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7 How frequently do you travel on the train?

Daily

Five days a week (Mon-Fri)

Two-to-four days a week

Weekends mainly

Once a week

Once a month X Less than once a month

8 Purpose of your most regular train journey?

Commute Leisure

Business

Other

9 Any specific accessibility needs you have?

Wheelchair access

Pushchair access

Blind or partially sighted

Capability impairments

English is not your first language

Other

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Section B – Consultation questions

Now this is your opportunity to let us know your thoughts on what has been discussed in the Public Consultation. Please select either ‘Yes’ or ‘No’ when prompted and mark your selection with an ‘X’ Please explain your selection in the text boxes provided. If you run out of space, please use the overflow section located at the back of the form. Please answer all questions below.

How do you think closer cooperation between staff in Network Rail and the operator of the 1 next East Midlands franchise can be achieved?

Your view:

2 How can the operator of the next East Midlands franchise engage with:

Community rail partnerships to support the local economy to stimulate demand for rail services in the region?

Heritage railways to support the local economy to stimulate demand for rail services in the region?

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Do you think the operator of the train services, stations and supporting services should 3 consider and support the following when they run the franchise:

The environment? Y N Your reasons:

If so, how should they do this?

Equality? Y N Your reasons:

If so, how should they do this?

Communities in the areas they operate? Y N Your reasons:

If so, how should they do this?

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Do you agree with our proposed approach, which could reduce journey times on long 4 distance services and increase the likelihood of getting a seat?

Yes No Your reasons:

What are your suggestions about how to mitigate the potential loss of some direct services 5 between Oakham, Melton Mowbray and London?

Your view:

6 Additional seats for passengers are, in your view, most needed:

On which East Midlands services?

Which East Midlands routes?

At which times of day?

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Which on-board facilities, in order of preference, are most important to you 7 (indicate your preference from 1 – highest to 13 – lowest)?

on short distance journeys on long distance journeys (up to 60 minutes) (over 60 minutes)

Baby changing facilities Catering CCTV Cycle storage First class areas Free wi-fi Luggage space Power sockets Pushchair space Seat-back tables Table seating USB sockets Wheelchair space

8 What other on-board facilities should be: Introduced? Your view:

Improved? Your view:

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9 How could your local train services be changed to better meet your current and future needs:

At peak and/or off peak periods?

During the early mornings, late evenings, or at weekends?

At Christmas and New Year periods?

During the Summer period?

For students travelling to local schools?

To special events? (and let us know which events you are thinking of)

New housing, employment or retail developments?

On journeys where interchange is poor?

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10 What additional train services would you wish to see provided in the next franchise?

Your view:

Do you support the proposal to reopen the line between Shirebrook and Ollerton 11 to passenger trains?

YN Your reasons:

If so, what sources of investment could be identified to fund this proposal?

Do you think that the current number of services on the Midland Main Line to and from Luton 12 Airport Parkway is adequate?

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Would you like additional fast trains from London each hour to call at Luton Airport Parkway if 13 this meant that, as a trade-off:

Some services are withdrawn from other stations, such as Luton? Y N

Journey times to other stations may increase? Y N

Freight capacity and/or frequency is reduced? Y N

Your reasons:

How could the train service be better at meeting the needs of passengers travelling to and 14 from airports within the East Midlands franchise?

Your view:

15 What ideas do you have for improving the current service on the Liverpool – Norwich route? Your view:

Would you support changing the destinations served by the existing Birmingham – Stansted 16 Airport service, such as serving Norwich instead of Stansted Airport?

Strongly support Support Neutral Oppose Strongly Oppose Your view:

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17 Are you in favour of any of these route changes?

Liverpool – Norwich: Part transfer to TransPennine Express Y N

Birmingham – Nottingham: Transfer of local service from the Cross Country franchise Y N

Birmingham – Leicester/Stansted: Transfer service from the Cross Country franchise Y N

Your reasons:

18 Would you like to see any other routes transferred to or from the East Midlands franchise?

Y N

If so, which?

Do you support increasing the frequency of train services in Lincolnshire despite the 19 impact this may have on level crossing users?

Y N

Your reasons:

20 How can we improve all aspects of your door-to-door journey experience?

Your view:

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21 What more could be done to:

Improve access to stations, including for those with disabilities or additional needs?

Provide better facilities at stations, including for those with disabilities or additional needs?

22 How could the next franchise operator make better use of stations for: Community purposes?

Commercial purposes?

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23 What could be done to improve the way tickets are:

Sold? Your view:

Provided? Your view:

24 What changes to the fares structure would be of benefit to you?

Your view:

What additional information would be useful to you when planning or making your journey, 25 such as seat availability, journey times and connections?

Your view:

How would you like the additional information to be communicated to you?

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How could staff be more effective in providing the service and assistance that passengers 26 need on a modern railway network?

Your view:

27 How would you prefer the next operator to engage with:

You as an individual? Your view:

Your organisation (if applicable)? Your view:

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28 What would make you feel safer and more secure on your journey in relation to?

Trains. Your view:

Routes. Your view:

Stations. Your view:

Other. Your view:

How do you think more investment might be put into the railways to match money already 29 coming from government through Network Rail?

Your view:

Are there any other areas that you think it is important for us to consider that have not already 30 been discussed in this consultation?

Your view:

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? Space for overflow text if more space is needed.

Please state which question your comments refer to:

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? Space for overflow text if more space is needed.

Please state which question your comments refer to:

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? Space for overflow text if more space is needed.

Please state which question your comments refer to:

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