PM07: DMEDI Methodology

Drive and Develop Your Team

Caroline Gray PhUSE EU Connect 2019 Agenda A Data-driven CRO

Six Sigma Crash Course

A Practical Example

How to Get Your Team Involved

Personal Experience

Conclusion

Part of PM Holding Six Sigma Crash Course (Super Quick) Six Sigma® Crash Course (Super Quick) A Data-driven CRO Overview DMAIC • Defined Management Framework • Typical approach using Define, • Blend of Statistics, Management, Six Sigma ® Measure, Analyse, Improve and Business and Engineering Control • Lots of Tools & Techniques • Used to improve an existing process • Many Adaptations (DFSS, Lean) • Good for highly automated/repetitive tasks History Lean Six Sigma • Began in 1986 at Motorola • Focuses on analyzing workflow to • Developed to reduce variance in reduce cycle time and eliminate the electronics manufacturing waste process • Maximize value to the customer using as few resources as possible Statistically Speaking • Data-driven approach to eliminate Design for Six Sigma defects from a process • Aim to get within six standard • Used to develop a new/redesign of a deviations between the mean and process the nearest limit • Highly adaptable • Area under the curve where • Good for service industry probability of a defect is almost nil

Part of PM Holding What Approach Will We Use? A Data-driven CRO

DMEDI

• Uses DFSS as a basis

• Five Step Process

• Each step has tools & techniques

• Less Rigid than DMAIC

• Used for New Processes

• Customer Focused

Part of PM Holding A Practical Example A Practical Example A Data-driven CRO

Requirements

Client Expectations

Develop a new tool to create data visualization drill-down reporting Challenges

Part of PM Holding Define Phase A Data-driven CRO

Define the purpose, structure, goals and the Description value to the team/company. What are the benefits/challenges/risks?

• Tools & • SIPOC Techniques • Communication Plan

• Better Documentation and Planning • Business Understanding Benefits • Process Awareness and different perspectives

Part of PM Holding Measure Phase A Data-driven CRO

Gather the needs of the customer/project and Description how these can be measured

• /Business (VOC/VOB) Tools & • Critical Customer Requirements (CCR) Techniques • Kano Model

• Client interaction skills/relationship building • Objective thinking about customer Benefits requirements • Exposure to financial implications

Part of PM Holding Explore Phase A Data-driven CRO

Explore a conceptual design of the new data Description visualisation tool

• Brainstorming/Affinity Diagram Tools & • Techniques • Pugh Matrix

• Develop leadership skills Benefits • Drive ideas and collaboration • Decision making and critical thinking

Part of PM Holding Develop Phase A Data-driven CRO

Develop a detailed plan on how you are going to Description organize and implement this data visualisation tool at its optimal state

• Tools & • FMEA Analysis Techniques • Risk Assessment/Management Plan

• Cause & Effect concepts Benefits • Risk mitigation mindset • Optimization techniques

Part of PM Holding Implement Phase A Data-driven CRO

Implement the data visualisation tool, validate Description the design and establish controls

• Pilot Tools & • Control Plan Techniques • Design Scorecard

• Confidence leading projects Benefits • Awareness of quality standards • Metrics & KPI’s

Part of PM Holding How to get your team involved Getting Started A Data-driven CRO

• You probably already use a lot of the tools/techniques Business Skills • You do not need to be an expert

• You can grow with your team and learn something new

Six • Get your hands dirty Sigma • Start using the tools/techniques in everyday work Analytical Leadership Skills Skills • Encourage your team to take a similar approach

Search for Six Sigma and Google will give you ~ 168,000,000 results

Part of PM Holding Team Involvement A Data-driven CRO

Principal/Manager Junior Level Mid/Senior Level Level • Ishikawa Diagram • FMEA Analysis • Pareto Chart • Project Charter • Kanban • Poke Yoke • VOB • 5 Whys Strategy • Gantt Charts • Risk Assessment • Flow Chart • VOC • Risk Management Plan • Brainstorming • Kano Model • Design of Experiments • Design Scorecard • Pugh Matrix • Control Plan • SIPOC • Communication Plan • Affinity Diagram

Build Skills as Levels Increase

Part of PM Holding DMEDI Tools & Techniques A Data-driven CRO

Define Measure Explore Develop Implement

• Project Charter • Critical to Quality • 5 Why • 5 Why Analysis • Metrics & KPI’s • SIPOC Mapping Tree • Brainstorming • Ishikawa Diagram • Standard • RACI Charts • Kano Analysis • Affinity Diagrams • FMEA Operating • Stakeholder • Histograms • Pareto analysis • Design of Procedures Analysis • Voice of the • Pugh Matrix Experiments • Process Control • Communication Customer • Hypothesis Testing Plans Plan • Voice of the • Risk Assessment • Kanban Business • Management Plan • Design Scorecard

Find More Tools/Techniques: https://asq.org/quality-resources/quality-tools

Part of PM Holding Personal Experience Team Management & Six Sigma A Data-driven CRO

Management Yo-Yo Why Six Sigma? • Developing your team is a constant • Statistically focused, Structured and balancing act Practical • On the Job Training and Development • Can improve your processes while • Technical, business and soft skills developing your team required • Change of team mindset • Any level programmer can get involved. Add-on skills over time

DEVELOPING Your Role In This YOUR TEAM Leadership

• Get the best from your team • Six Sigma is perfect for building • Develop skills that help your team, the leadership skills customer and the company • Develops in multiple areas at once • Challenge, Motivate, Drive and Develop • Practical tools/techniques • Improves business acumen and customer focus

Part of PM Holding Conclusion A Data-driven CRO

• Increased Engagement and Motivation

• Continual Learning Environment

• Process Improvement & Quality mindset

• Better Documentation

• Increased Customer Focus

• Competitive Edge

Part of PM Holding Questions A Data-driven CRO

THANK YOU

Part of PM Holding A Data-Driven CRO www.crosnt.com

• Caroline Gray • Director of Statistical Programming & FSP • Cork, Ireland • [email protected] • Skype: caroline.gray_9 • Website: https://www.crosnt.com/