A SmartLink card speeds up boarding time and journey time. It also means that you Ways to save on the SmartLink card is a handy and cost won’t be left without the cash for your effective way to travel if you use the journey home. You can buy a SmartLink he Translink Student Discount Card offers A card online at the Translink website or from cost of travel bus regularly. It saves you money – up to The Consumer Council T up to 33 per cent off rail journeys and up Smartlink Agents and Stations. to 15 per cent on some bus fares throughout 35 per cent compared to paying for each journey with cash. You can buy either a: re you Under 16? Translink offer half and on cross-border services. The Consumer price fares for everyone under 16 The card costs £7 and is available to those aged A 16 and over studying full time at school, Multi-journey Card – for Metro, Ulsterbus or iLink is an integrated smartcard which Council’s Guide to years old on all Metro, Ulsterbus and NI Goldline bus services. You can add as little provides unlimited day, weekly or monthly Railways services . You are able to get half college, university or on full-time professional Public Transport training. Apply at your nearest bus or train as five journeys to your Smartlink card at a bus and rail travel within three specified price fares up to the 30th June after your time and you have 12 months to use the zones across Northern Ireland. Using iLink 16th birthday. A Proof of Age Card is station or download an application form or renew your card online at www.translink.co.uk journeys added to your card. could be better value for money than buying Young People available free of charge from Translink separate bus and train tickets. Check out for stations. Travel Card – buys a week or a month’s prices to see if iLink suits you. worth of unlimited travel on Metro bus he 16-21 Rail Discount Card offers a services. You can also buy a day, week or T 20 per cent saving on NI Railways weekly a month’s worth of unlimited travel on Translink offer discounted fares for a range or monthly tickets. The card costs £7 and is Ulsterbus Town Services. of services booked in advance online – available to those aged between 1 6-21 years of check www.translink.co.uk for details. age. Apply at your nearest bus or train station or download an application form at www.translink.co.uk laint about buses Got a comp The Consumer Council or trains? The Consumer Young Council can help. f you have a complaint regarding ontact Translink – they may be able to f you remain dissatisfied or you do Making Consumers Count I buses or trains, you should collect C resolve the complaint or explain what I not receive a response to your as much information as possible. This happened in the first instance . Complaints complaint, the Consumer Council can Elizabeth House 116 Holywood Road could include the time, date and can be made in person, by phone, in help. We will work on your behalf to location of the incident and the route writing or by e-mail. achieve a fair and satisfactory response. BT4 1NY

name or number. Complaints line: 0800 121 6022 Translink will not normally reply in writing Tele/Textphone: 028 9067 2488 You should also keep your ticket as this to a complaint you have made in person or Fax: 028 9065 7701 , email can provide information to help with over the phone unless you specifically Contact 0800 121 6022 E-mail: [email protected] ncil.org.uk, [email protected] your complaint. request this. Translink should respond to complaints@consumercou ss overleaf. all written complaints within 15 working or write to us at the addre Websites: www.consumercouncil.org.uk days of receiving them. Translink should www.consumerline.org

investigate all complaints and provide a Consumer Council Northern Ireland ConsumerCouncil full explanation and an apology if the This leaflet is available in other formats on request, including company has made a mistake or provided Braille, audio CD and large print.

poor service. Published by the General Consumer Council for Northern Ireland