Calact Conference Agenda

Dear CalACT 2017 Autumn Conference Attendees,

Welcome to the Monterey Bay region and the California Association for Coordinated Transportation 2017 Autumn Conference taking place Oct. 31-Nov. 3, 2017 at the Monterey Plaza Hotel and Spa located in the City of Monterey’s historic Cannery Row. An extensive program has been planned for you, including informative workshops and networking opportunities. While visiting please consider taking a tour of Monterey-Salinas Transit’s (MST’s) unique “JAZZ” Bus Rapid Transit line which combines the latest in transit technology with a 6 ¾ mile linear jazz history museum featuring the sights and sounds of the Monterey Jazz Festival, the world’s longest continuously - running jazz festival. Or, for a more rural experience consider boarding the MST Grapevine Express for a trip to the quaint village of Carmel-by-the-Sea or rural Carmel Valley Village featuring the dozens of the local wineries that are responsible for Monterey County recently being named as of one the 10 best wine travel destinations in the world. Know exactly when your bus is going to arrive utilizing MST's RealTime suite of app, text, web, and voice- based traveler information systems.

MST strives to provide a high-quality transportation network serving the small urban and rural communities throughout the Central Coast region utilizing innovative partnerships with community stakeholders including hospitality, agriculture, education, and military installations to develop efficient community transportation and mobility management resources. In recent years MST has implemented a robust program of mobility management programs including travel training, and alternative transportation options for seniors and members of our disabled community through our activities at the Bus Stop Shop located in Old Monterey directly across from the Monterey Transit Plaza.

Whether you come to Monterey to review best practices, share new ideas, discuss the state of public transportation, network with old friends, or meet new ones I’m certain there will be a conference session or activity to meet your needs. If your interests lie in exploring coastal trails of the Big Sur, visiting the Monterey Bay Aquarium, the wineries of Carmel Valley, the shops, boutiques, and restaurants on the Monterey Peninsula or visiting the Steinbeck Museum and history of the Salinas Valley, there is an MST route that can take you there. I encourage you to use MST to explore all that Monterey County has to offer.

I hope that you enjoy your time in Monterey County and return home from this conference refreshed and ready with new ideas to enhance your community transportation efforts.

Carl G. Sedoryk General Manager/CEO Monterey-Salinas Transit

Conference Host Monterey Salinas Transit

Conference Hotel The Conference Hotel, the Monterey Plaza Hotel and Spa located at 400 Cannery Road, Monterey, California and the telephone number is 831-646-1700.

Transportation Hotel Shuttle The Monterey Plaza Hotel provides a free shuttle from the Monterey airport to the hotel. Please call the Plaza at 831-646-1700 to request a ride from the airport to the hotel. Public Transportation Monterey Salinas Transit has an express bus from San Jose. Take the VTA bus to the Diridon station to catch MST’s San Jose Express bus to downtown Monterey. MST Bus passes and route information is available at the Conference registration desk. Private Transportation Reserve a ride on the Monterey Airbus shuttle at www.montereyairbus.com or call 831-373-7777 from the San Jose airport to Monterey. Also available is the Monterey airport shuttle, 831-704-6544 or Yellow Cab at 831- 646-1234 or the MST bus from the Monterey airport to your final destination. Monterey Salinas Transit (MST) is providing free bus passes for anyone wanting to go sightseeing, shopping or wine tasting.

Parking Valet Parking at the Monterey Plaza is $20.00 a night and there are local parking lots near the hotel at lower rates.

Thank You to Our Sponsors

CalACT expresses its appreciation to the Sponsors who Generously support the 2017 Autumn Conference & Bus Show.

Platinum Sponsors Ride Right, LLC and MTM, Inc. A-Z Bus Sales Creative Bus Sales First Transit Ecolane USSC Gold Sponsors Bronze Sponsors Paratransit Services Syncromatics Special Events Transportation Camp Evening Event at Winery Ride Right, LLC and MTM, Inc. Opening Session & Keynote Ecolane Expo Reception A-Z Bus Sales, Inc.

Conference Items Conference Badges Conference Bags/Giveaway First Transit, Inc. Conference Lanyards Expo Grand Prizes Syncromatic Conference Breakfast, Lunches & Breaks Transportation Camp Breakfast Paratransit Services Transportation Camp Lunch Wednesday Break Wednesday Bus Show Lunch Creative Bus Sales Thursday Breakfast Thursday Break Conference Professional Development Sessions Caltrans Federal Transit Administration RLS & Associates Transit Marketing, Inc. University of Pacific, Paratransit & Transit Certificate Program

Keynote Speaker: Carl Christman Imagine hearing people's thoughts! Now you know what it's like to be Carl. He is a teacher, mentalist, and author of the best-selling book How to Read Minds & Influence People. He plays with language, psychology, and body language to entertain audiences.

As a socially awkward teenager, Carl became interested in reading people's minds. As a professor at La Sierra University, a room full of students each day gave Carl plenty of opportunity to play with people's minds and hone his psychic powers. After years of study, he transcended the world of academia to become a master mentalist.

Carl is a member of Hollywood's famous Magic Castle and The British Society of Mystery Entertainers. In recent years, he has become a remarkably popular entertainer at upscale venues and colleges across the country, where audiences marvel at his ability to get inside their minds.

Featured Speakers

Selena Barlow Ms. Barlow, the owner of Transit Marketing LLC, has more than 25 years of experience marketing public transportation services throughout the U.S. Ms. Barlow’s areas of expertise include marketing plan development, market research, community outreach and creation of marketing tools and campaigns. Since the founding of Transit Marketing in 1988, Ms. Barlow has worked with more than 120 transit systems. Prior to the establishment of Transit Marketing, Ms. Barlow was Chief of Marketing for Metro Dade Transit Agency in Miami, FL, where she headed a comprehensive bus and rail marketing division, and Director of Marketing for Sun Tran in Tucson, AZ.

Ms. Barlow holds a Master of Business Administration, with focus on marketing, from the University of Arizona, and a Bachelor of Science in Advertising from the School of Journalism at the University of Florida.

Featured Speakers______Rich Garrity

Mr. Garrity has served as the firm’s primary project manager on complex policy and management studies conducted on behalf of state departments of transportation. He developed procedures and led compliance reviews of state DOT grantees in Ohio, Indiana, Illinois, and North Carolina to ensure that substate grantees meet all applicable Federal Transit Administration (FTA) requirements. He has written several cost model applications for the personal computer, including cost allocation models for the Greensboro Transit Authority and the City of Raleigh (both in North Carolina). He also developed the Head Start Cost Model prepared jointly for the U.S. Department of Health and Human Services and the North Carolina Department of Transportation. He has also developed cost allocation models for community transportation programs sponsored by the North Carolina and Indiana Departments of Transportation. Mr. Garrity served as the developer and organizer of a successful MTAP training course offered by NCDOT in 1993-94. Based on popular demand, he has served as the instructor of specific training workshops on cost allocation for several state DOTs (North Carolina, Ohio, Virginia, Alabama, South Carolina, Indiana, California, Vermont, and Oregon). More recently, he has served as the developer and instructor for the National RTAP Fundamental Financial Management Course (Illinois, Missouri, Idaho, New Hampshire, Maine, Vermont, Tennessee, Texas Department of Transportation, Alabama, Mississippi, Texas, Oregon, North Carolina, and Pennsylvania). Rich has served on the faculty of CTAA’s Institute for Transportation Coordination and Easter Seals Project Action’s Mobility Planning Services Institute.

Robbie Sarles Ms. Robbie L. Sarles is President and owner of RLS & Associates, Inc., a consulting firm in Dayton, Ohio that will this year celebrate 30 years of work exclusively in the transit industry, assisting state departments of transportation, local governments, and rural, small urban and human services transportation systems, both across the country and internationally.

Ms. Sarles is a nationally-recognized trainer and expert in the Federal Transit Administration’s (FTA’s) drug and alcohol testing regulations. She is the Principal-in- Charge for statewide drug and alcohol testing regulatory compliance assessments for Arizona, California, Colorado, Georgia, Indiana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, and West Virginia and has personally conducted more than a thousand drug and alcohol program assessments, policy reviews, and training programs throughout the nation. Ms. Sarles continues to write for the FTA-published Drug and Alcohol Program Quarterly Updates and was a co-author of the Implementation Guidelines for Drug and Alcohol Regulations in Mass Transit and the FTA Drug and Alcohol Best Practices Manual. She was also the primary contributor to FTA’s Prescription and Over-the-Counter Medication Tool Kit, developed in 2002 and updated in 2011. Ms. Sarles developed a model Fitness for Duty Policy that addresses prescription and over-the-counter medication use and led a national project to assess not only the impact prescription and over-the-counter medication use has on transit system safety, but to also quantify the number of systems that have implemented Rx/OTC policies and the extent that Rx/OTC medication use was addressed as part of post-accident investigations. Following this study, Ms. Sarles worked with the FTA TRACS Working Group that was tasked with assisting the FTA Drug and Alcohol Program Manager with reviewing the study and providing recommendations for improving the development of non-regulatory employer Rx/OTC policies, employee Rx/OTC notification, training, and

6 employee reported information in accident/incident investigations.

Ms. Sarles completed an M.S., Transportation Engineering, The Ohio State University; M.S., City and Regional Planning, The Ohio State University; and B.S., Geography and Psychology, Western Kentucky University. She is an Instructor for the Transportation Safety Institute and an Adjunct Professor for the Wright State University, Fairborn, Ohio.

Registration Desk Hours: Tuesday, October 31st: 12: 00 PM-5:00 PM Wednesday, November 1st: 7:00 AM-12:30 PM; 1:45 PM-6:00 PM Thursday, November 2nd: 7:00 AM-1:15 PM; 2:30 PM-5:00 PM Friday, November 3rd 8:00 AM-11:15 AM

CalACT Conference Agenda

Tuesday, October 31st, 2017

9:30 a.m. CalACT Board Meeting RLS 1 & 2

12:30 p.m. Golf Tournament at Blackhorse Golf Course Players must be at the course by 12:30 PM

1:30 p.m. RTAP Advisory Committee Meeting RLS 1 & 2 Meet with your fellow transit agency staff to discuss the RTAP workshops and programs.

12:00 p.m. Registration Open Fairway Foyer Registration will be held in the Foyer in front of the conference rooms.

5:30 p.m. Registration Closes

5:30 p.m. Welcome Reception Dolphins Join your CALACT network for a light appetizers and a cash bar for a casual social hour.

Wednesday, November 1st, 2017

7:00 a.m. Registration

7:00 a.m. Continental Breakfast Cypress Sponsored by: Paratransit Services

8:00 a.m. Opening Session Speakers: Kevin Kane, Victor Valley Transit Authority; Carl Sedoyrk, Monterey Salinas Transit; Clyde Roberson, Monterey City Mayor

8:30 AM Keynote Speaker: Carl Christman During his keynote address, Carl is going to get into your head – don’t worry though: he’s going to teach you how to get in his. Learn techniques on how reading body language and 8

other indications can help you to understand and persuade people, and how his tools translate to developing successful professional skills.

9:30 a.m. Special Session: Emerging Drug Patterns & Shifting Demographics New drugs and drug use trends often rapidly appear within our communities. These emerging drugs and drug use trends are a major concern for transit system safety and workforce well-being. This session will explore these trends, and will discuss how transit Drug and Alcohol Program Managers can approach this important safety topic as a vital supplement to their USDOT substance abuse program. Additionally, the new face and behavior of drug use looks very different compared to even just 10 years ago, let alone 20+ years ago. Many people have implicit and/or explicit assumptions about substance use and addiction; many of these assumptions are based on data and experiences that are entirely changed in the present day. The changing demographics of drug use, patterns of drug use, and the public health emergency that is occurring in our society is having huge impacts on our workplace and is likely affecting the safety of our industry.

Room TBD Speaker: Sean Oswald, RLS & Associates Moderator: _____

9:45 A.M. Transportation Camp

Transportation Camp California 2017 is a partnership with CALACT, the California Association for Coordinated Transportation, to bring together diverse views and perspectives on public transportation. The event will take place on Tuesday, November 1st, 2017, during the first day of the CALACT Fall conference in Monterey, California. By hosting Transportation Camp at their semi-annual conference, CALACT is helping to create a unique Transportation Camp atmosphere, where technologists, advocates, and riders can come together in open conversation with the operators of California’s small, rural, and specialized public transit providers.

Though it will take place during a conference, the event will be run as a standard “unconference” — sessions will be proposed on the day of the event, and will range in transportation topics based on the interest of the attendees.

What is Transportation Camp? Transportation Camp is an unconference bringing together transportation professionals, technologists, and others interested in the intersection of urban transportation and technology.

Transportation is a major metropolitan issue, with direct impacts on economic strength, environmental sustainability, and social equity. Recent advances in technology—mobile computing, open source software, open data and APIs, and spatial analysis—present an opportunity to improve mobility more immediately and at a lower cost than has ever been possible in the past.

Transportation Camp raises awareness of this opportunity and builds connections between disparate innovators in public administration, transportation operations, information design, and software engineering.

What is an "unconference?" This is not a traditional conference. The session topics and activities are suggested by the attendees. In addition to talks and presentations from big names in transportation and technology, Transportation Camp provides an opportunity for every attendee to be a participant in shaping and leading the event. Be prepared to get involved and meet people.

Major themes include open data, best practices and technical challenges, ways to lower the cost of technology for transportation agencies, and creative new approaches to addressing transportation issues.

9:45 a.m. Transportation Camp: Session Brainstorming

10:30 a.m. Identification of Sessions

11:00 a.m. Transportation Camp Sessions I These sessions will be assigned to rooms during the conference.

12:30 p.m. Networking Lunch

1:30 p.m. Transportation Camp Sessions II These sessions will be assigned to rooms during the conference.

3:00 PM Break

3:15 p.m. Transportation Camp Breakout Sessions III Attendees will select the breakout session ideas that were discussed during the opening of transportation camp. These sessions will be assigned to rooms during the conference.

4:30 p.m. Transportation Camp Breakout Session IV These sessions will be assigned to rooms during the conference.

5:45 p.m. Transportation Camp Wrap Up

6:00 p.m. Expo Reception Dolphins Sponsored by A-Z Bus Sales, Inc. Join the vendors for drinks and heavy hors d'oeuvres courtesy of A-Z Bus Sales. Be sure to check out the newest products available by visiting each vendor to find new technologies and innovations for your agency and fleet.

Thursday, November 2nd, 2017 7:00 a.m. Registration Foyer 7:00 a.m. Breakfast Foyer Sponsored by:

8:00 a.m. How to promote shared rides through technology, policy changes, service redesign, outreach and other options

Room TBD California agencies have been looking for new ways to promote shared rides beyond the usual practices. By implementing new technology, working through policy changes such as fare adjustments, taking a fresh look at system design, and involving community stakeholders, several systems are seeing new successes in this area. Speakers:Aaron Moore, Victor Valley Transit Authority; Arun Prem, FACT; Mike Mullins, Ride

Connection Moderator: Margaret Heath, Gold Coast Transit

Room TBD We're in this together: A best practices roundtable discussion regarding the development and maintenance of good contractor/client relations in public transportation

This session will focus on the complex nature of the relationship that exists between public transit agencies and the private transportation firms which the agencies contract with to operate public transit services. The session will include participants and perspectives from both the contractors and public transit agency staff. Should also include what the contractor is willing to negotiate on and how to best negotiate. Panelists: Mark Wall, Lake Transit Authority; Tanya Pina, Foothill Transit; Mary Gilbert, San Benito County Local Transportation Authority; Justine Garcia, City of Glendora; Len Engel, Antelope Valley Transportation Authority; Valerie Gibson, Pasadena Transit; Christie Scheffer, Paratransit Services; David Smith, First Transit; WC Pihl, Ride Right, LLC and MTM, Inc; Jesse Roach, Transdev Moderator: Simon Herrera, Victor Valley Transportation Authority

Room TBD Knowing Your Customer and Using that Knowledge to Guide Your Marketing

Effective transit marketing begins with understanding your customers, how they communicate and what motivates them. This session will explore ways of getting to know your riders and potential riders through surveys, customer experience reviews, focus groups and other low cost methods. It will explore the things you need to know about customer characteristics, behavior and decision making. And it will look at how to put that knowledge to work to create and execute effective marketing strategies. Ms. Barlow will draw on her 25+ years of experience working with transit agencies throughout the US to provide concrete examples of how knowing your customer better can enhance your marketing program. Speaker: Selena Barlow, Transit Marketing Group Moderator:

Room TBD Intercity Bus Study/5311 Update

Come learn what Dr. Thomas Pouge from the University of the Pacific discovered while researching the status of the State's Intercity Bus Program and its current operating and fiscal environment. Speaker: Thomas Pogue, University of the Pacific Moderator: Ronaldo Hu, California Department of Transportation

Room TBD Creating Strategic Plans for Your Maintenance & Operations

Ray will discuss the key steps to creating a strategic plan for your organization and yourself. The presentation will address lessons learned in human capital and infrastructure planning from a unique perspective of applied strategy in both front line operations and executive leadership. Learn why the process of thinking strategically is now more important than ever and the steps to follow to ensure your plan create meaning and purpose for your organization and employees. Speaker: Ray Melleady, USSC Group Moderator: Kevin Kane, Victor Valley Transit Authority

10:00 a.m. When eligibility dictates Travel Training is needed – what next?

Room TBD After your system’s eligibility process has determined that an applicant should receive travel training to best use the transportation options available – we need to help the applicant understand their options, and that this is a good thing! Several agencies and experts will share their challenges and successes in setting up and implementing a robust travel training program that offers better transportation options to their passengers, while saving the agency money.

Speakers: Aaron Moore, Victor Valley Transit Authority; Gracie Davis, Orange County Transportation Authority; Robyn Bernardy, Ride Right, LLC and MTM, Inc.; Lisa Almilli Riverside Transit Agency Moderator: W.C. Pihl; Ride Right, LLC and MTM, Inc. Room TBD

Continuing: We're in this together: A best practices roundtable discussion regarding the development and maintenance of good contractor/client relations in public transportation

Room TBD Creating an Effective Board Relationship Between Staff, Elected Officials, & the Community When the discussion of Boards of Directors comes up, we often hear questions like: What’s the real value of the Board of Directors? How can I get them to help our organization move forward? How can I get them to support the organization in ways that will have the greatest impact? As a Board Member, how can I best help the organization be successful? If you share any of these questions, then be sure to join this session. The panel of experts will include General Managers and Board Members from transit agencies who will share their own experience on issues such as: • The role and purpose of the board • How to engage your board and move them in the same direction • How to open up communication between the board, staff and elected officials • How to use the board to influence elected officials for the good of the operation • Creating a Board Structure including subcommittees If you are a staff person, board member or someone else that would like to realize the full potential of your board, then be sure to attend this lively, interactive session. Speakers: Carl Sedoryk, Monterey Salinas Transit; Mike LeBarre, Monterey Salinas Transit Board; Donna DeMartino, San Joaquin Regional Transit Department; Charlie Anderson, WestCAT; Chris Kelley, WestCAT Board Moderator: Peter Johnson, University of the Pacific

Room TBD Federal Programs Update

Come hear what's new and exciting in the Federal Transit Programs and learn when there will be new calls for projects. Speakers: Mark Codey, California Department of Transportation Moderator: Tracy Harrison, California Department of Transportation

Room TBD How Can We Make Fleets More Reliable: Lessons From Transit Our Best Managers and From Redesigning Buses

Robert will be discussing some of the problems and solutions that he has witnessed and assisted with over the past 30 plus years of experience as President of McDonald Transit Associates Inc. along with numerous consulting contracts that he has been involved in with transit agencies large 12

and small throughout the United States. Speaker: Robert Babbitt, Building Better Transit Moderator:Ron Zirges, Victor Valley Transit Authority

11:40 a.m. Room TBD ADA Update

This session will include an overview from subject matter experts to cover reasonable modification and other recent hot topics regarding the ADA this past year. After the overview presentation, a significant period of time will be afforded for questions from the audience to ask about their agency’s current concerns and questions. Speaker: Robbie Sarles, RLS & Associates Moderator: TBD

Room TBD Evacuation & Relief – The Deployment of Transit Resources in the Advent of a Regional Emergency or Crisis The primary focus of this session will be the discussion of certain transit agencies’ experiences with regional emergencies and the manner in which their services were deployed to provide assistance to emergency services and residents for the duration of a regional emergency. The session will also focus on the use of transit services to provide relief in the aftermath of the aforementioned regional crises. Participants will also describe the processes and strategies that were followed to develop the resources which enabled them to provide assistance to the relief effort in a meaningful way. Speakers: Mark Wall, Lake Transit Authority, Kevin O’Neill, Office of Emergency Services, Dianne Caldera, Omnitrans, Christine Plasting, Victor Valley Transit Authority Moderator:

Room TBD Women in Transit Leadership Historically in the largely male-dominated transit industry; women are underrepresented in senior leadership. Despite ever increasing numbers of women entering the industry, empowerment is needed for women to receive career guidance, apply for key upper level management positions, and improve their confidence to be seen as leaders. With qualified women eager to become leaders, industry-wide changes will ensure the transit field is not deprived of a vital talent source. A cultural movement will alter this tradition and help transit agencies and organizations develop successful leaders from a pool of qualified female staff. Striving to bring a new perspective to the transportation field, these leaders rely on mentorship and training opportunities to assist entry level female employees in their transition to high level management positions.

During this session, MTM President and CEO Alaina Maciá, as well as Donna DeMartino (CEO SJRTD), Lauren Skiver (CEO Sunline Transit) and Christy Wegener (Director of Planning and Operations LAVTA) will discuss the challenges they’ve experienced as female leaders, each bringing their unique perspective to attendees. Ideas can be circulated to target female passengers to the transit systems as well. Speaker: Alaina Maciá, MTM/Ride Right, Donna DeMartino, San Joaquin Regional Transit District, Lauren Skiver, Sunline Transit, Christy Wegener, Livermore Alameda Valley Transit Authority Moderator: Amy Hance, City of Clovis Transit

Room TBD Caltrans Electronic Grants Management Program The Federal Transit Grant's Office is working to move Electronic Grants Management into secondary phases. Come see the new Transit Asset Management (TAM) component for EGM and how it will help your agency make decisions about championing your own TAM Plan, establishing Useful Life Benchmarks, Setting Targets and National Transit Database Reporting. We want to hear your thoughts! Speaker: Kyle Emgee, Panther International 13

Moderator: Mark Codey, California Department of Transportation

Room TBD How to Prepare for Contractor Turnover The assessment of quality is particularly important because if the quality of a vehicle or service does not meet contract requirements, the safety of the organization’s personnel or clients could be jeopardized. The Contracting Agency has the right to inspect all contract deliverables at any time. The Agency also has the right to reject a vehicle or service that does not meet contract requirements. One way contracting agencies evaluate quality is to use of third party inspection services. This session will help you or your organization with proposal mile stones for technical experts highly qualified and effective in performing vehicle inspections. Also to help insure they meet the skill levels and the number of personnel assigned to the project is appropriate. Speaker: John Calame, MV Transportation; Brent Sumrall, Vehicle Technical Consultants; Rick Streiff, Access Services Los Angeles. Moderator:Tim McGowan, First Transit

1:30 p.m. Bus Show Luncheon Hotel Parking Lot Sponsored by: Creative Bus Sales Visit the bus dealers and complete your bus cards for a chance at winning prizes.

3:00 p.m. Expo Ballroom Prizes Sponsored by Syncromatics See the latest products from vendors. Visit each vendor to qualify to win the grand prize!

3:00 p.m. Evening Event Folktale Winery Sponsored by: Ride Right, LLC and MTM, Inc. Join your colleagues for a night of dinner and dancing with live music in Carmel at Folktale Winery. The idyllic winery, set in the beautiful Carmel Valley, produces a wide variety of award winning wines as well as exquisite dining options. Join CALACT at Folktale for a night to remember.

Friday, November 3rd, 2017 8:30 a.m. Breakfast

8:45 a.m. Membership Meeting Speakers: Jacklyn Montgomery, CALACT; Kevin Kane, Victor Valley Transportation Authority, Steve Chung, Creative Bus Sales, Amy Hance, City of Clovis; Richard Weaver, American Public Transit Association Hear an update on association activities for 2017 and future year projections.

9:30 a.m. Figuring the True Cost of a Paratransit Trip Room TBD Last conference this topic was discussed from an accounting perspective. This time, we will discuss how agencies look at the real cost of a paratransit ride when considering all of the external and internal factors. When an agency needs to go out to bid, or is being compared to a peer, or is being audited, this information could be very helpful. Discussion will include agency and end user perspective. Speaker: Arun Prem, FACT; Doug Stanley, Omnitrans; Rich Garrity, RLS & Associates Moderator: Meagan Schmidt, FACT

Room TBD “Can Your Bus Service Uber?” – The Future of Microtransit and the Challenge of TNCs This session will focus on the concept of microtransit operations, with an interest in looking at the experiences of public, as well as private, for-profit transportation operators. During the course of this session, participants will discuss the variety of microtransit operations that are currently operating, as well as working to refine an understanding of what forms of microtransit might provide public agencies with a workable model to mimic, in certain respects, the elasticity of the TNCs in relation to meeting the public’s transportation demands. This session will also provide some insight with respect to how microtransit might be utilized to provide more dynamic service in more rural areas. Speakers: Marla Westervelt, LA Metro; Cat Mette, Transloc; Adam Cohen, Transportation Sustainability Research Center; Tara Curtis, Nelson Nygaard Moderator: Aaron Moore, Victor Valley Transit Authority

Dealing with Drugs on the Bus Room TBD Transit systems of all sizes and in all areas of the country are being faced with issues associated with the open use of illicit and legal substances onboard and subsequent consequences.  Issues include: o Open and flagrant use and abuse of:   . State law permitted substances that are prohibited on transit vehicles (i.e., marijuana)   . NPS (Synthetic Cannabinoids and Cathinones)   . Inhalants   . Opioids and other illegal drugs o Associated passenger behaviors ranging from minor disruptions and interference with safe operation of the vehicle to violent and threatening verbal and physical actions o Sale and distribution of substances on vehicles o Drugs, paraphernalia, and hazardous materials left on vehicles o Passenger overdose, seizure, and death This session will address each of these challenges and discuss appropriate ways to address these issues. The audience will be asked to share their experiences and how they have dealt with similar challenges. Speaker: Robbie Sarles, RLS & Associates Moderator: ______

State Programs Update – Cap & Trade Room TBD Your Caltrans State Transit programs leaders will be here at the Conference to share the status of the State's transit programs. Come hear about upcoming funding availability, calls for projects under the Cap & Trade programs - LCTOP and TIRCP, eligibility requirements - disadvantaged communities, new State Rail Assistance and how your agency's STA allocations will grow. Speaker: Amar Cid, California Department of Transportation Moderator: Ezequiel Castro, California Department of Transportation

Proactive &Reactive Maintenance Room TBD Learn defining maintenance goals, the five types of maintenance, the difficulty of finding a practical application for your operation, maintenance models and other considerations when designing an effective PM program. Speaker: Mike Cochenour, Energy Transfer Technology; Vincent Gianfrancesco, ; John Bjorge, ; Moderator: Rick Streiff, Access Services

11:15 a.m. Transportation Brokerage Management Room TBD Once a brokerage is established, it has to be consistently managed and maintained to ensure success; one cannot just set it in motion and just let it go. This session will focus on several different experiences in managing the brokerage itself, best practices, compliance oversight, and engaging vendor participation. How do you keep your vendors interested? How do you deal with capacity? How do you ensure reporting and compliance for funding and audits? Speaker: W.C. Pihl, Ride Right, LLC and MTM, Inc.; Arun Prem, FACT; ______, Hopelink Moderator: Aaron Moore, Victor Valley Transportation Authority

Room TBD We Have Always Done It That Way – Transforming the Culture and Mindset of Public Transit Employees, Allowing Them To Embrace Innovation and Improve the Provision Of Transportation Services Typically, it is difficult to effect change in any field of work. This appears to be especially true when considering the mentality of the workforce at most public transportation agencies. As Mark Twain noted, “The only person who likes change is a wet baby.” If, however, public transit agencies are to remain flexible and innovative enough to meet the challenges presented by fluid customer expectation and dynamic transportation alternatives, such as the Transportation Network Companies (TNCs), the mindset of transit employees needs to be elastic enough to accommodate new mobility options and service stratagems. This session will be focused on the tactics that public transit agency managers and directors have utilized to counteract the “we-have-always- done-it-that-way” workplace culture and open the outlook of transit employees to new possibilities with regard to transportation service. Speakers: Ron Zirges, Victor Valley Transportation Authority; Katie Gagnon, Foothill Transit; Amy Hance, City of Clovis; Jeremiah Bryant, Omnitrans Moderator: Aaron Moore, Victor Valley Transportation

Room TBD Human Resources Hot Topics Successfully planning and managing your human resources at all levels are important to the overall health of the organization. This session will look at the inherent challenges of succession planning within organizations of various sizes. What are the pros and cons of looking to outside candidates for new ideas and a fresh look at how your organization does business? How do organizations recruit and retain talent? How do they retain the historical knowledge at all levels to protect the time and money invested in developing employees as well as the agency’s goals? Speaker- Kelly Halcon, Monterey Salinas Transit; Anna Hernandez, Transdev Moderator: Mary Gilbert, San Benito County Transportation Authority

Room TBD Senate Bill 1-Billions! What’s In It for My Agency? Leaders from the California State Transportation Agency and Caltrans will be at the Conference to share their thoughts and ask for yours so that this massive infusion of funding can be used over the next decade to maintain and improve upon the State's overall mass transportation system. Speaker: Kyle Gradinger, California Department of Transportation Moderator: Wendy King, California Department of Transportation

9:30 a.m. CHP Inspection Training Room TBD The Motor Carrier Division within the California Highway Patrol inspects motor carriers for compliance with statutory and regulatory requirements relating to safety, maintenance and 16

operational practices. The Motor Carrier Safety Specialist evaluates the effectiveness of your preventative maintenance program and the adequacy of record keeping. You will have the opportunity to learn what new laws and regulations are coming, ask questions and discuss the challenges that you have within your operation.

Speaker: CHP Costal Division-Training Office Moderator: Bob Butler, Mendocino Transit Authority

12:45 a.m. Conference Concludes Expo Vendor List

Altro USA Freedman Seating Company AngelTrax Gerflor USA A-Z Bus Sales I/O Controls, Corp Apollo Video Technology Intermotive BraunAbility Bus-Stuf. Inc. BYD Motors, Inc. CMI Enterprises, Inc. Kelderman Air Suspensions Connexionz Ltd Kidde Technologies Creative Bus Sales LiquidSpring LLC Ecolane Mobile Climate Control Ecolane MTM/Ride Rite 17

Onspot of North America, Inc. RouteMatch Software Paratransit Services Thermo King Corporation Proterra, Inc. Trans/Air Manufacturing Ricon Corporation Velvac, Inc Ro bus sales Rosco Vision Systems, Inc. Bus Show Exhibitors A-Z Bus Sales Creative Bus Sales RO Bus Sales

Conference Schedule-At-A-Glance

Tuesday 9:30 AM CALACT Board Meeting [Room] 1:30 PM RTAP Committee Meeting [Room] 12:00 PM Golf Outing at Blackhawk Blackhawk Golf Course 5:30 PM Spooktacular Welcome Reception [Room]

Wednesday 7:00 AM Breakfast Foyer 8:00 AM Opening Session & Keynote Address Cypress Ballroom 9:30 AM Break (??) Cypress Prefunction 9:30 AM-11:15 AM Special Session: Random Drug Testing Room 9:45 AM Transportation Camp Brainstorming Cypress Ballroom 10:45 AM Transportation Camp Sessions I Room 10:45 AM Transportation Camp Sessions I Room 10:45 AM Transportation Camp Sessions I Room 10:45 AM Transportation Camp Sessions I Room 11:45 AM Transportation Camp Sessions II Room 11:45 AM Transportation Camp Sessions II Room 11:45 AM Transportation Camp Sessions II Room 11:45 AM Transportation Camp Sessions II Room 12:50PM Lunch Room 2:00 PM Transportation Camp Sessions III Room 2:00 PM Transportation Camp Sessions III Room 2:00 PM Transportation Camp Sessions III Room 2:00 PM Transportation Camp Sessions III Room 3:15 PM Break ` Cypress PreFunction 3:30 PM Transportation Camp Sessions IV Room 3:30 PM Transportation Camp Sessions IV Room 3:30 PM Transportation Camp Sessions IV Room 5:15 PM Transportation Camp Wrap-Up Room 6:00 PM Expo Reception Ballroom

Thursday 7:00 AM Continental Breakfast Room 8:00 AM Promoting Shared Rides Through Technology, Policy, Service Design.. Room 8:00 AM Roundtable Discussion: Good Contractors Room 8:00 AM Marketing Session Room 8:00 AM Intercity Bus Study/5311 Updates Room

8:00 AM Creating Strategic Plans for Maint. Room 9:30 AM Break Prefunction 10:00 AM Travel Training Room 10:00 AM Evacuation & Relief Room 10:00 AM Creating Effective Board Relationships Room 10:00 AM Federal Program Update Room 10:00 AM Making Fleets More Reliable Room 11:30 AM Break Prefunction 11:40 AM ADA Update Room 11:40 AM Linkage to Care Room 11:40 AM Women in Transit Leadership Room 11:40 AM Caltrans Electronic Grants MGMT Room 11:40 AM Preparing for Contractor Turnover Room 1:00 PM Bus Show Luncheon Upper Plaza 3:00 PM Expo The Dolphins 6:00 PM Evening Event at Folktale Winery Carmel Valley, CA Friday 8:30 AM Breakfast Buffet Prefunction 8:45 AM Membership Meeting Cypress 9:30 AM True Cost of Paratransit Trips Room 9:30 AM Can Your Bus Service Uber Room 9:30 AM Dealing with Drugs on the Bus Room 9:30 AM Cap and Trade Update Room 9:30 AM ProActive & Reactive Maintenance Room 11:00 AM Break Prefunction 11:15 AM Transportation Brokerage MGMT Room 11:15 AM Transforming Culture, Embracing Innovation Room 11:15 AM Senate Bill 1 Room 11:15 AM HR Hot Topics Room 11:15 AM CHP Inspections Room 12:45 PM Conference Concludes