Accessibility Guide
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Disability Services & Accessibility guide THE BEST DEALS, THE BEST WAY TO SAVE, FREE TO JOIN! WWW.SEAWORLD.COM.AU Table of Contents WHAT YOU NEED ATTRACTION TO KNOW! PROCEDURES 4 Parking 8 Affinity Dolphin Show 4 Public Transport 8 Fish Detectives Sea Lion Show 4 Entrance Price 8 Jet Stunt Extreme 4 Group Bookings 8 Sea World Theatre 4 Visit with a Companion 9 Dora's Best Friends 4 Assisted Listening Service Adventure Stage Show 5 Public Telephones 9 Penguin Encounter, Polar Bear Shores, Seal Harbour, 5 Restrooms Shark Bay and Ray Reef 5 Parents Nursing Rooms 9 Jet Rescue 5 Wheelchair & Stroller Rental 10 Storm Coaster 5 First Aid 11 Viking’s Revenge Flume Ride 5 Guest Lockers 12 Castaway Bay: Battle Boats, 5 Guest Services Sky Fortress and Sky Climb 5 Guide Dogs 13 Sky High Skyway 5 Dining 13 Monorail 5 Shopping 13 Beach Break Bay 6 Guest Comforts 14 Interactive Programs 7 Special Optional Tours 15 Photographic Opportunities 7 Park Map 15 Sea World Helicopter Joy Flights 16 Operating Hours & Location 2 WELCOME To Sea World We warmly welcome you to Sea World and will do all we can to ensure you have a safe and fun experience. Some rides and attractions at Sea World are physically demanding and vigorous. We recommend that you visit our Guest Services office (located Q3) so our staff can assist you in determining if there are any rides or attractions you should not go on for safety reasons. Have a great day! 3 What you need to know… PARKING Parking for guests with physical disabilities is available in the first row of the car park and upper level outside Administration. PUBLIC TRANSPORT Enjoy the convenience of bus and taxi facilities to and from the Main Entrance. Gold Coast Cabs have vehicles which cater for guests using wheelchairs. It is suggested that if you require this service a booking be made with the taxi company prior to your visit by phoning 131 008. Other suggested modes of transport are via: Gold Coast Tourist Shuttle 1300 655 655 Gold Coast Limousines 07 5504 3999 ENTRANCE PRICE As not all attractions are fully accessible to wheelchairs, we do offer a discounted rate for: • Guests with intellectual, aural and visual disabilities • Carers (conditions apply). Please advise the cashier when purchasing your entry ticket if you or any member of your party requires this discounted rate. Wheelchair access into the park is through gates 1, 3 or 5. GROUP BOOKINGS Discount rates are offered for group visits of 20 or more people. Please contact the Customer Connect Team on 133 386 prior to your visit to arrange a group reservation. VISIT WITH A COMPANION Most restaurants, shops and most attractions are accessible to wheelchairs. In some attractions it may be necessary for guests to be assisted from their wheelchair into a boat or train. Guests with disabilities should plan to visit with someone who can physically help when necessary. Theme Park attendants are not available to accompany guests in wheelchairs for the duration of the day. A discounted entrance price for the carer of a guest who has a physical disability is available at the ticket booth upon request (conditions apply). ASSISTED LISTENING SERVICE An Assisted Listening Service for guests with hearing difficulties is available at specified attractions. Please visit Guest Services (location Q3) for enquiries and equipment. TO BRISBANE TO BRISBANE AIRPORT PACIFIC MOTORWAY SMITH ST BROADBEACH NERANG RD SURFERS GOLD COAST HWY PARADISE 4 COOLANGATTA MAP NOT TO SCALE PUBLIC TELEPHONES Public telephones designed for ease of accessibility for guests using wheelchairs are situated at the Top Terrace (location Q3). RESTROOMS Restrooms designed for access by wheelchairs are located at: • Castaway Bay (location E3) • Monorail Mid Station (location G3) • Plaza eating area (location J3) • Top Terrace (location Q6). • Penguin Encounter (location Q3). PARENTS NURSING ROOMS These are located at: • Monorail Mid Station (location G3) • Top Terrace (location Q6). WHEELCHAIRS AND STROLLER RENTAL A limited number of wheelchairs and strollers are available to hire for a minimal cost at Guest Services (location Q3). FIRST AID Registered Nurses staff the First Aid centre (location Q6). Any personal medical equipment (for example ventilators) may be stored and used at First Aid. First Aid does not supply such equipment for everyday use. Medicine that requires refrigeration may also be stored at First Aid. GUEST LOCKERS Personal items may be stored in coin operated lockers. These are available at the following locations: • Top Terrace (location Q6) • Castaway Bay (location D3) • Under Monorail Main Station (location P2) • Adjacent to Dockside Tavern (location L4). GUEST SERVICES For any special assistance or information, please enquire at Guest Services located at the Top Terrace (location Q3). GUIDE DOGS Guide Dogs are allowed in most locations throughout the park with the exception of Jet Rescue, Storm Coaster, Viking’s Revenge Flume Ride, Castaway Bay attractions and the rides within Beach Break Bay. For any assistance with Guide Dogs please contact Guest Services on 07 5588 2178. Due to Sea World’s quarantine status, please ensure vaccinations are current. DINING The following eateries are accessible to wheelchairs: • Plaza Food Court • Top Terrace Food Court. SHOPPING All shops are accessible to wheelchairs. 5 GUEST COMFORTS Information Restrooms First Aid Restroom with toilets Drinking Fountain for the disabled Telephones Disability Lockers Parent’s Room ATM Facilities Smoking Section Queensland's anti-smoking laws prohibit smoking in areas other than designated smoking areas. Please refer to park map for locations. Offenders may be prosecuted. 6 1 2 3 4 5 6 7 8 A A Sea World Resort & Water Park – Monorail Station M B B Imagine Dolphin Show Castaway Bay C C D D E E Little Penguin Point Sea World Resort & Water Park# (Seasonal) F Seal Harbour F Sea World Theatre Mid Monorail Station M G G Shark Bay S H Jet Rescue H Ray Reef Polar Bear Shores NEWStorm Coaster i i Viking's Revenge Flume Plaza Fun & Games# J Dora’s Best Friends J Meeting Place Adventure Show Carousel Beach Break Bay K K Intencity Games# Fish Detectives Sea Lion Show Dolphin Nursery L L M M Sea World Helicopters# N N O Monorail O Main Station M Jet Stunt Extreme P P Penguin Encounter S Guest Services/Animal Q Adventures Check-In Centre Q Main Entrance Sea World Cruise Terminal# R R S S 1 2 3 4 5 6 7 8 *Not included in Sea World general admission. 7 Attraction procedures In order to maximise enjoyment, the following attraction procedures are recommended for guests with disabilities. Guests with pre-existing medical conditions, injuries or disabilities should visit Guest Services (location Q3) prior to presenting to our attractions. For those guests who wish to experience Jet Rescue and Viking’s Revenge Flume Ride, we strongly suggest the companion try the ride first. The companion should approach the Ride Attendant and advise them of the situation. Please refer to Showtimes insert for show start times. AFFINITY DOLPHIN SHOW Delight at this unique and wondrous presentation starring the world’s most popular and endearing marine mammals. Please plan to arrive 15 minutes before show times. Approach the Show Attendant who will direct you to reserved wheelchair seating at the front of the stadium. FISH DETECTIVES SEA LION SHOW Laugh along as Detective Sam Sweetlip and his dedicated team of crime fighting sea lions band together to bring Baloney to justice and save the fish in the harbour. Please plan to arrive 15 minutes before show times. Guests in wheelchairs should enter through the southern end of the stadium (location L2). Approach the Show Attendant who will direct you to reserved wheelchair seating. JET STUNT EXTREME Featuring some of the world's best jet ski stunt performers cutting the biggest and best aerial tricks, you'll be on the edge of your seat! Please plan to arrive 15 minutes before show times. Reserved wheelchair seating is available at the top of the stadium. Please approach the Show Attendant for directions. TAKE NOTE, SOME PARTS OF THE SHOW INVOLVE: • Sound effects played at high volume which may discomfort those with sensitive hearing • Pyrotechnics which may startle Guide Dogs. SEA WORLD THEATRE Please see Park Map and Showtime insert for current feature film. Please plan to arrive 15 minutes before show times. Approach the Show Attendant who will direct you to reserved wheelchair seating in the theatre. 8 DORA'S BEST FRIENDS ADVENTURE STAGE SHOW Dora and Boots need to meet each other at Rainbow Rock for their Best Friends Day Picnic, but they're in two different places! Oh no... What will they do? Sing and dance along to this live stage show, as you help them find each other again. Please plan to arrive 15 minutes before show times. Approach the Show Attendant who will direct to reserved wheelchair seating. PENGUIN ENCOUNTER, POLAR BEAR SHORES, SEAL HARBOUR, SHARK BAY & RAY REEF Wheelchair access is available to all animal attractions, including upper and lower levels of Polar Bear Shores, Penguin Encounter and Shark Bay. JET RESCUE Join the Sea World Rescue team on an exciting mission to save our precious marine life. PLEASE NOTE: Due to the nature of this attraction, expectant mothers, guests suffering from neck, back or heart disorders, seizures or any other physical limitations that could be aggravated by sudden fierce movements may not ride. Safety restrictions prohibit guests under 125cm tall and over 196cm from experiencing Jet Rescue. Guests between 125cm and 135cm tall must be accompanied by an adult. Wheelchair access to Jet Rescue is via the main ride entrance. Please see attendant at ride entrance.