A Series of 4 Outstanding Dramatized Dvds

SERIES

A series of 4 outstanding 1. LEADERSHIP SINS 2. PERSONALITY CLASH STOCKCODE: DIFF1 STOCKCODE: DIFF2 dramatized DVDs ISBN: 978-1-921409-68-4 ISBN: 978-1-921409-69-1 – a must for every business! Duration 22 minutes Duration 14 minutes (Version 1: Drama only - 9 minutes. Anne and Kim are very different culturally and NEW RELEASE 2009! Version 2: With Psychologist Eve Ash in their work styles. Kim is annoyed by Anne’s commentary – 13 minutes) attitude, insensitive comments and fashion 1. LEADERSHIP SINS clothes. Anne, who is new, feels that Kim does 2. PERSONALITY CLASH Leadership requires awareness, open not fit in well, and is frustrated by her messy desk 3. DAMAGE CONTROL communication and the ability to empower and personal hygiene issues. Their relationship 4. BULLYING AND HARASSMENT others. David makes several mistakes is spinning out of control. Anne takes the lead managing Anne, and after a feedback session and sets up an open discussion where they give Ideal for manages, teams and staff at all levels. he makes some changes. each other feedback, discuss their differences Excellent case studies cover: and come to a resolution for an effective working • Leadership, feedback and empowerment PART 1: THE SINS – David doesn’t discuss and relationship. • Open communication and conflict resolution agree on the way they will work together, • Customer service, complaints & quality doesn’t listen and continually interrupts, fails PART 1: COMMUNICATION BREAKDOWN • Diversity, bullying and sexual harassment to acknowledge good work, invades personal PART 2: FEEDBACK AND RESOLUTION space, is inflexible about the way things are - 20 Key Learning Points are provided in an WORKBOOKS done, is oblivious to Anne’s body language alternate version. Each DVD comes with a workbook with and the impact of his own behavior. activities, handouts and a full script. PART 2: FEEDBACK – Anne gives David specific DIFFICULT PEOPLE AND SITUATIONS feedback about his behavior and how it SET OF 4 DVDs makes it hard for her to work effectively. STOCKCODE: DIFFSET AU$1628/AU$495 each David acknowledges the feedback and accepts the need to change.

PART 3: EMPOWERMENT – David discusses career goals with Anne and brings out her motivation.

Created by psychologist Eve Ash

3. DAMAGE CONTROL 4. BULLYING NEW RELEASE 4 DVDs STOCKCODE: DIFF3 AND HARASSMENT ISBN: 978-1-921409-70-7 STOCKCODE: DIFF4 1. LEADERSHIP SINS 14 minutes ISBN: 978-1-921409-71-4 2. PERSONALITY CLASH 15 minutes 3. DAMAGE CONTROL (Version 1: Drama only - 7 minutes. Version 2: 4. BULLYING AND HARASSMENT With 20 Key Learning Points - 7 minutes) Bullying, harassment and especially sexual harassment - are unacceptable in any workplace. An excellent case study of a major product But many people don’t realize when the line is delivery disaster and a very angry client – all crossed. And what can someone do if they are superbly managed by the account manager, bullied? These four outstanding dramatized case who demonstrates exceptional service, scenarios will provide triggers to help identify communication, problem solving, and leadership bullying and enable people to discuss strategies for skills. reporting and overcoming it.

PART 1: THE PROBLEM – Anne is furious about CASE 1: RACHEL AND MARK - 5 minutes the inferior quality of a recent delivery. Tash, the Mark is a senior consultant, but his manager makes account manager, takes responsibility, listens and him feel humiliated. He talks to his father but is apologizes, and commits to solving the problem reluctant to go to HR. He feels his only options is to quickly. leave. PART 2: RESOLVING THE PROBLEM – Tash CASE 2: MIKE AND JUDY - 2 minutes investigates the problem internally - without Judy is upset about the way Mike speaks to her. It is blame, and leads the team to implement a quick making her feel sick about work. © SEVEN DIMENSIONS solution. CASE 3: LEE AND JANE - 2 minutes Produced and distributed by PART 3: UPDATING THE CLIENT – Tash keeps the Lee and Jane are peers but Lee is making it awkward SEVEN DIMENSIONS Pty Ltd client informed and outlines the full solution, for Jane who likes to do her job well. Lee criticizes www.7dimensions.com.au again apologizing. Jane’s enthusiasm, but is this bullying? P: +61 3 9686 9677 PART 4: ENSURING PROBLEM WON’T HAPPEN CASE 4: MIKE AND CLAIRE - 6 minutes F: +61 3 9686 7577 AGAIN – Tash debriefs with the team and invites Mike is Claire’s boss and up until recently they often E: [email protected] ideas to improve. laughed and joked together. But now he has started asking her out, requesting her to stay back from work and even move her desk closer to his. Claire stands up to Mike but is unsure of the future and how she will be able to continue working with Mike.