San Jose State University SJSU ScholarWorks Master's Projects Master's Theses and Graduate Research Fall 10-10-2014 Evaluating the Reverse 9-1-1 System in Santa Clara County: Does the Process Work? Areej M. Sadhan San Jose State University Follow this and additional works at: https://scholarworks.sjsu.edu/etd_projects Part of the Emergency and Disaster Management Commons, and the Public Administration Commons Recommended Citation Sadhan, Areej M., "Evaluating the Reverse 9-1-1 System in Santa Clara County: Does the Process Work?" (2014). Master's Projects. 374. DOI: https://doi.org/10.31979/etd.f793-dxxv https://scholarworks.sjsu.edu/etd_projects/374 This Master's Project is brought to you for free and open access by the Master's Theses and Graduate Research at SJSU ScholarWorks. It has been accepted for inclusion in Master's Projects by an authorized administrator of SJSU ScholarWorks. For more information, please contact
[email protected]. Evaluating the Reverse 911 System in Santa Clara County: Does the Process Work? 1 Evaluating the Reverse 9-1-1 System in Santa Clara County: Does the Process Work? San José State University Author: Areej M. Sadhan Advisor: Dr. Frances Edwards Evaluating the Reverse 911 System in Santa Clara County: Does the Process Work? 2 CONTENTS INTRODUCTION…………………………………………………………………3 BACKGROUND OF REVERSE 911….………………………………………….4 LITRATURE REVIEW…………………………………………………………...9 METHODOLGY………………………………………………………………....16 FINDINGS..……………….…………………….………………………….….....17 CASE STUDIES…………….….…………………………………….…..…19 A. Colorado