RebuildingRebuilding CommunitiesCommunities

25 years of innovation and growth

Colin Porteous THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

olin Porteous joined Thenew’s Management CCommittee in 1992 when the Association was still in the early stages of developing its own housing. As a member of the Development Sub- Committee and its chair for many years, Colin has made an immense contribution to the Association’s track record as a developer of social rented housing.

The impact of his influence is particularly demonstrated in the extremely high standards of specification and energy efficiency which are the hallmark of the Association’s housing and in its reputation for innovation. Colin continues to use his technical knowledge and analytical skills to encourage the Association to aspire to even more ambitious targets. His input, which is always stimulating and frequently challenging, is greatly appreciated by staff and fellow committee members.

Since March 2004, Colin has been Professor of Architectural Science at the Mackintosh School of Architecture having been appointed a Senior Research Fellow the year before. He joined the School in 1986, gaining a doctorate in 1991.

Colin has been active nationally and internationally with the solar energy community since 1981, writing many papers and a book “The New eco-Architecture”; involved with ‘community technical aid’ since 1984; and led the EU solar demonstration project at Easthall in applying solar principles to fuel- poor housing. Before becoming involved in solar housing research, Colin spent some 17 years in architectural practice, mainly in the Highlands and Islands, including working on climate-sensitive housing and primary schools.

This publication describes Thenew’s 25 years of innovation and growth through the eyes of a Committee member and as such it is a valuable addition to the records of the voluntary housing sector in .

Charlotte Levy Chairperson

Published by Thenew Housing Association Ltd © Thenew Housing Association Ltd, 2005 ISBN 0-9550542-0-6 1 Design by The Graphics Company, 0131 524 9779 THENEW THENEW 25 years REBUILDING REBUILDING of innovation COMMUNITIES IntroductionIntroduction COMMUNITIES and growth

henew Housing Association also helped to introduce the Ttook its name from the legendary phenomenon of ‘fuel poverty’ St Thenew or Enoch who was with cold, damp and mouldy homes. St Mungo’s mother and reputedly Electricity was dearer than coal per a survivor of rape and domestic unit of delivered heat, and electric violence. The Saint’s name was fires lacked the inbuilt ventilation of clearly seen to have a resonance coal fires. More fancifully, ‘grey areas’ with Thenew’s aims from the outset could be held to symbolise ashes – the idea of breathing new life into from which a mythical phoenix adverse living conditions for the could arise with renewed youth people of Glasgow. However, and vigour – very much in tune with Thenew’s birth as a Housing St. Thenew’s reputed survival. At any Association addressed a more rate, after ten years Thenew moved particular need. It was set up in on from servicing to developing its 1979 as a service agency for small own projects, and the first one to ‘grey area’ housing associations. be initiated coincidentally used this These were tackling housing that metaphor to signal a new start for was above the minimum ‘tolerable people traumatised by drugs and standard’ as legally defined in terms alcohol. ‘grey areas’ of standard amenities, but still well In practical post-industrial urban could be held to below reasonable modern standards housing terms, romantic St Thenew symbolise ashes regarding need for substantial repair and phoenix-like notions of continued or conversion. The term ‘grey area’ from which a existence and renaissance boil down indicates a degree of uncertainty, to ‘rebuilding communities’. This was mythical phoenix in this case in regard to eligibility introduced as Thenew Housing could arise with for grants through ‘Housing Action Association’s slogan for its 21st Area’ designation. renewed youth anniversary year in 2000, since We also associate grey with colourless it seemed to embody past and vigour – very lack of character, gloominess and achievements as well as future much in tune with morbidity. Without doubt, with huge ambitions. It remains in place St. Thenew’s amounts of coal consumed both to as Thenew approaches its 25th fuel heavy industry and warm the anniversary. Going back over a reputed survival homes of the work force, Glasgow’s decade and a half, Thenew’s scope history resulted in a literal grey or for effective action in this regard was even black coating to buildings. The reinforced after the 1988 Housing Clean Air Acts, the first in 1956 and Act, with the emphasis on moving the second in 1968, seemed slow to public sector housing into the make their initial impact. By 1979 ‘independent rented sector’ using stone cleaning was in its infancy and private finance. It was then further the ‘Glasgow’s miles better’ campaign strengthened, as the Association was some years off. Ironically the became a major regenerative conversion from coal fires to electric landlord in the Glasgow’s heating brought about by these acts East End in the mid-1990s.

1 Staff at Derby Street THENEW 25 years REBUILDING of innovation COMMUNITIES TheThe EarlyEarly YearsYears and growth

Without the substantial voluntary contribution and commitment from members of the Management Committee, it is difficult to see how Thenew would have survived the early years

he main characteristic of In terms of staffing, Thenew’s TThenew’s early years, which is recently retired Director, Marian apparent from its Annual Reviews, Jacobs, was there from the outset. is one of financial fragility. In spite She was appointed as Development of efforts to make staff time more Officer in October 1979 and productive and to set up with clients promoted to Director in 1985. At first “a means of paying for services at a Marian only had two additional staff, level which would enable Thenew to Joe Callan, another Development cover its costs” (81-82 Review), and Officer, and a Secretary cum in spite of a grant from the Housing Bookkeeper, Cathy Partridge. Corporation (82-83 Review), By the mid-1980s staff numbers had Thenew’s overdraft continued to risen to eleven. It would seem that, increase. By 1983-84, Thenew felt through these early pioneering years, that it was making a contribution the ratio of staff to income must have to improved housing in the West remained consistent, rather than the of Scotland, which deserved more increasing size and work-load tangible recognition and which resulting in greater financial security. would give the Association a settled Indeed, without the substantial future. A key problem was the level voluntary contribution and of allowances for acquisition and commitment from members development received by client of the Management Committee, associations. This covered only it is difficult to see how Thenew two-thirds to three-quarters of costs. would have survived the early years.

27 Derby Street/948 2 3 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

Thenew also started to forge relationships with housing co-operatives, namely Four Walls and Avalon Corner, and was also active in advising Blue Triangle Housing Association on special needs provision

Here again the Association was again, no-one has provided greater or fortunate. Tom Duncan remained in more incisive advice both in Committee place as Chairperson right up until and behind the scenes.” Thenew had secured a very different One could of course cite many financial basis in the mid-1990s others in a similar vein, but perhaps (more of that later). Of course Ann Scott of Housing Tom Duncan, there were many others that equally chairperson Association deserves a special 1979-1995 deserve mention (see appendix 1 accolade. She first joined in 1982-83, for alphabetical list of committee and, after a gap of a few years, is still members with dates of service.) going strong. Quoting Tom Duncan in his March Thenew’s early clients were Philemon, 1985 report gives a flavour of this , , and unpaid effort: Housing Associations “At the AGM we are to lose our (HAs), with projects in the West End Secretary, Andrew Robertson, and Mike and the South Side of Glasgow. Thornley, both of whom wish to stand Thenew’s first offices in a basement down, having been key Committee of Derby Street were occupied in Members since the earliest days of April 1980. The premises were Thenew’s creation. Apart from the obtained as a result of Philemon’s onerous task of minute secretary during conversion of that block. Philemon seven years, informal legal adviser and continued to be active, and started active member of both Sub- several contracts in the area of St. Committees, Andrew Robertson has Vincent’s Crescent between 1982-83. been above all a strength behind the Hillhead also saw their first six scenes to myself, Marian and virtually improved houses in a prominent everyone connected with Thenew. site in Byres Road occupied in 1983, Mike Thornley has given extensive and the whole development was service over the same period and, completed the following year.

2 3 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

St Vincent Crescent

At that time Thenew also started functional in Strathclyde Region. to forge relationships with housing The ‘users’ were members of groups co-operatives, namely Fourwalls and representing the tenanted sector, Avalon Corner, and was also active and they were part of a grass-roots in advising Blue Triangle Housing movement towards better housing Association on special needs conditions. provision. However, both Fourwalls This of course placed housing and Blue Triangle experienced associations firmly in the frame. considerable frustration in the The politics under the first years time it took to get fully operational, Full tenant and community involvement while Avalon Co-op launched in the design and development process into virtual should be adopted as standard practice independence during 1986-87. of Margaret Thatcher’s rule had It is worth placing the mid-1980s in already resulted in local authorities the context of what else was going becoming more severely constrained on in Glasgow with regard to in terms of their ability to modernise housing. The Inquiry into Housing or renew stock. Also one of the main in Glasgow, chaired by Professor Sir recommendations of the Grieve Robert Grieve was held in 1985 and Inquiry was “… substantial transfer a House Condition Survey for the City of Council housing stock to new locally of Glasgow was conducted the same based agencies…” and that “full year. Glasgow’s Energy Inquiry, tenant and community involvement chaired by Sir Monty Finniston was in the design and development process held the following year. By this time should be adopted as standard Technical Services Agency (TSA), a practice.” As well as an expanding user-controlled community technical role for housing associations, this aid centre or CTAC was also fully highlighted Glasgow’s six pilot 4 5 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth Above all tenants were campaigning for a shift from cold, damp homes to warm, dry ones. In other words, this implied dwellings that were energy efficient and centrally heated

par-value co-ops* and strongly Above all tenants were campaigning supported independent community for a shift from cold, damp homes to technical aid. TSA had been set up warm, dry ones. In other words, this with help from several quarters, but implied dwellings that were energy notably from ASSIST. The latter had efficient and centrally heated. TSA moved on from being a unit within spearheaded this aspect of housing, Strathclyde University, which had a scientifically quantifying the size of focus on upgrading, to the problem. Moreover, TSA initiated *Note: 1. Martin Jelfs (1984) being a fully-fledged architectural innovative solutions with the full ‘Mortgage finance for housing co- practice. ASSIST also had links with participation of tenants across operatives’, Empty Property Unit, London. Talking about different Thenew, not to mention Scottish Glasgow. The ‘Heatfest’ ideas types of co-ops, he says… “At Homes when it became established competition held in in the other end of the spectrum you can have a situation where in the spring of 1989. January 1987 also involved architects everyone just has their non- from SSHA (Scottish Special Housing returnable £1.00 membership Thus the context, whether dealing share in the co-op. The words Association) and private practice. mainly with problems or solutions, ‘par-value’ are often used in These would subsequently form part relation to (this) end of the was one of significant networking. spectrum. Definitions of par-value of Thenew’s regular list of consultants Academia played a strong role do not seem to me to be rigorous (see appendix 2 for list of enough to cover all the multitude alongside local authorities, housing of possibilities for financing architectural practices and associations, housing co-ops and housing. Two I have found are: other significant consultants). funding agencies. While the 1970s a) in a fully mutual co-op, par- value is where neither the had seen the mad dash for tower member’s right to occupy the blocks grind to a discredited halt, property nor their share in the co- op is an asset, which they can the next decade was a crucible dispose of for value; for forging change. Now the real b) par-value is where members clients could influence decisions. have no stake in the increasing value of the property.” 2. Helen Cope (1990) Housing Associations: Policy and Practice, Macmillan. pp.37-41. “In Britain the most common form (of housing cooperative) is the ‘par- value’ or non-equity, rented cooperative where each member holds a nominal £1 share.” These she distinguishes from shared ownership cooperatives and co-ownership societies in which members have an equity stake.

4 5

Refurbished ‘four-in-a-block’ housing THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

…critically for Thenew’s future, it had taken the “major decision in principle… to become a landlord and to embrace that role fully”

In early 1988 Thenew moved of both Scottish Special Housing above ground to new premises at Association (SSHA) and the Housing 85 Claremont Street. Tom Duncan Corporation with a single entity, reported a few weeks later that Scottish Homes. In his annual report highlights of 1987-88 had been of March 1990, Tom Duncan further work with par-value co-ops comments “Scottish Homes has in Glasgow (“No other organisation completed its first year and we have has been involved with so many.”), had to adjust to new relations with it, and also the 1988 Glasgow Garden new people to deal with and the Festival workspace/housing project. implication of the new housing Although Tom cites “previously legislation.” He also makes the point unexplored avenues, particularly strongly in this report that despite regarding financial and constitutional such changes, cash flow remained options”, its attributes with respect with Thenew as an acute problem, to energy efficiency were also note- and moreover that, critically for worthy and coincidentally a marker Thenew’s future, it had taken *Although not yet a member of for one of Thenew’s future strengths*. the “major decision in principle… Thenew’s Management Committee, Colin Porteous had to become a landlord and to The building of this project also visited this development and embrace that role fully”. interviewed the architect. coincided with the replacement Quoting from an article Solar Connections at Garden Festival in the 3rd Issue of Scottish Energy News, (December 1988): “Here, another interesting social initiative – a Craft Village, promoting a return to integrated living and working units – is complemented by energy efficiency, maximising use of ambient sources through a number of electrical systems by the SSEB. For example a glazed access corridor to first floor studios is oriented south to function as the solar preheated ambient source for heat pumps located in the loft space. These act as a back-up to Superheat white meter storage boilers, together with through-wall reversible heat pumps. Houses also incorporate heat recovery systems, and the complex clearly merits monitoring…”

6 7

1988 workspace/housing project THENEW 25 years REBUILDING of innovation COMMUNITIES FiveFive FraughtFraught YearsYears and growth

ne year later, with cash flow still Ocritical and with further overdraft extensions, Tom Duncan reported “we agreed to explore seriously the possibility of becoming a major landlord on a scale which far exceeds our intentions or expectations when this subject was discussed in 1989.”

Thus on the one hand old clients such as Philemon HA were proudly opening their first new-build project in , while Thenew was getting to grips as a landlord of its first ‘special needs’ projects. These were Phoenix House, the refurbish- ment of the former Homeless Unit in Keppochhill Road as mentioned in the introduction; No’s 3 and 7 Steel Phoenix Project Kitchen in 1994 Street, the modernisation into one and two person flats of the first predecessor as chairperson, who municipal housing in Glasgow built in took over from Tom Duncan in 1995. 1887 by the City Improvement Trust; Tom’s report of March 1992, makes it and a Stopover Hostel for young clear that he was particularly grateful homeless people in Alexandria. On to the dedication of both committee the other hand, Thenew was already and staff in that year, which saw the contemplating a significant move risks involved in the stock transfer in away from being a relatively small sharp relief as well as adding greatly ‘special needs’ landlord, to becoming to existing commitments, including the recipient of a large stock transfer servicing expansion into the new from Scottish Homes in Glasgow’s towns of and East East End. Kilbride – “a role we do not wish to see diminish in any degree.” That year, 1990-91, also saw the arrival on Thenew’s Management A year later the strain of the proposal Committee of John Jackson from the for stock transfer was clearly felt, with University of Strathclyde, who later a “critical stage” looming ahead. By became chair, and Alison More from March 1994, Thenew was days away the , John’s from the close of the ballot of the

Thenew was already contemplating a significant move away from being a relatively small ‘special needs’ landlord, to becoming the recipient of a large stock transfer from Scottish Homes 6 7 THENEW 25 years REBUILDING Times were indeed changing, and it has to be said that not of innovation COMMUNITIES and growth everyone was convinced that this change was for the better. The east end stock transfer raised all sorts of political and ethical issues as well as financial ones

affected tenants. To get to this stage, improvement and modernisation for it had taken a full year “of coming and its stock, was not a comfortable one. going, of giving and taking, before Meanwhile, in April 1993 Thenew’s agreement on a valuation for the first in-house development to be transfer of stock and all the related completed was formally opened paperwork for the east end properties – the 18 flats at Steel Street off could be reached.” Thenew had Glasgow’s historic Saltmarket. The to look into a 30-year crystal ball Alexandria project for single young with respect to maintenance and homeless people was completed just improvements, and while Scottish under a year later in January 1994, Homes were clearly hoping for as was Phoenix House in Keppochhill Thenew to take over the stock, they Road. Also notable in that year was were assiduously seeking to massage the departure of Thenew’s longest the figures to the apparent detriment established client association, of Thenew’s future scope and Philemon, to merge with Hillhead flexibility as a ‘best practice’ landlord. HA; as well as the departure of one It is not surprising that both staff and of its longest standing committee committee were nervous, and the members, Walter Fyfe. Times were ‘deal’ continues to be a problem to indeed changing, and it has to be this day. Thenew had always existed said that not everyone was convinced to raise housing standards. The that this change was for the better. prospect of becoming a major The east end stock transfer raised all landlord, but without the financial sorts of political and ethical issues as muscle to bring about adequate well as financial ones. short, medium and long term However, the die had been democratically cast, both by Thenew’s committee and by the people of Bridgeton and Calton. In April 1994 the outcome of the ballot indicated “that a clear majority of those voting were in favour in Bridgeton, Calton and Baillieston, while had voted against Thenew’s proposals by a narrow majority (11 votes).” This left 1,400 or so houses in the remainder of the scheme, excluding Dalmarnock, and New life for Steel Street hence, “a revised staffing plan, an

8 9 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

amended valuation of the housing, and all the time a need to retain the hard- won confidence of affected tenants.”

Understandably, a significant number of these tenants were wary of the promised benefits of the transfer, as proposed by Scottish Homes. Consequently, they were in dialogue with TPAS (Tenant Participation Advisory Service), an independent voluntary sector organisation. It is of course only right and proper that tenants should have access to an independent viewpoint. This is the very stuff of enlightened democracies. It also has to be said that quangos in general, let alone the relatively unknown Scottish Homes, often rightly receive criticism from Housing acquired from Scottish Homes governments, as well as from the grass roots. However, although it after the ballot. That left a very can be seen retrospectively as a tight time-scale for major logistical healthy part of the free process, changes. Amongst these were it did increase the “buying, stress factor for Every hurdle has been refurbishing and Thenew… quoting twice as high and equipping new Tom Duncan: offices at Green “Every hurdle has twice as prolonged as Street, recruiting been twice as high anyone anticipated new staff and and twice as preparing to prolonged as anyone anticipated.” manage the houses, finalising the price with Scottish Homes and the loan It was not until more than a year and agreement with the Clydesdale Bank, a half later in November 1995 that negotiating the complex terms of the Thenew finally took over ownership contract of sale as well as the contracts of 1,452 houses in Baillieston, with Mowlem and with two Tenant Bridgeton and Calton from Scottish Management Co-ops.” Thenew’s Homes. Indeed Thenew had not management structure, now to known that the transfer could include tenant representatives, proceed until more than a year

8 9 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

and working arrangements, involving the continuing rate of growth standing orders, sub-committees and after 1995, housing management so forth, also had to be reviewed to increasing by almost 50% over take account of the impact of this 9 years and a total workforce of quantum leap. The Association’s 69 persons by 2004. Fig 1 shows housing management and Thenew’s umbrella structure post maintenance team jumped from transfer and updated to include two to twenty five staff! The record more recent associations and of staff (see appendix 3) confirms subsidiaries.

Calton Netherholm Calton Blackhill Bridgeton Dalmarnock Sheltered Area Area Area Steering Area Area Tenants Assoc Assoc Assoc Group Group Assoc Assoc

THENEW HOUSING ASSOCIATION Management Committee Thenew Housing Claythorn Services Housing East End Other Individuals Reps of Co-options Ltd Mgt Co-op tenants tenants (6) corporate (4) (6) (4) bodies (2)

Fairbridge The Housing Thenew Mgt Co-op Housing Finance Trust Development Management and Staffing Sub-Cttee Sub-Cttee Sub-Cttee

Fig 1: Management Committee Structure Over time the structure has Services and consultancy are now expanded to accommodate the provided through THS Ltd and the Netherholm, Cranhill and Bridgeton company provides a vehicle through and Dalmarnock transfers. which wider community activities, like employment and training The Thenew Trust was set up to mark schemes, will be channelled. the Association’s 21st anniversary. In 2002 the Association amended In 2005, new sub-committees will its Rules to become charitable and in take responsibility for wider role October that year Thenew Housing activities and for managing housing Services Ltd was registered as a at Holmbyre in on behalf subsidiary company. of Glasgow Housing Association.

10 11 THENEW 25 years REBUILDING of innovation COMMUNITIES AfterAfter thethe BigBig FlitFlit and growth

henew managed the move to Tcoincide with its East End stock transfer, opening the doors of its new offices to tenants on 21st November 1995. This was the year before the second Scottish House Condition Survey (SHCS) by Scottish Homes, after a gap of five years from their first one. In 1991 the Housing Association rented sector (including housing cooperatives) only represented 2.4% of the total. Five years later this proportion had roughly doubled while the remainder of public sector housing was falling quite steeply from over 36% to around 30%.

The 1995 stock transfer to Thenew Bain Street, Calton was part of that statistical shift. However, the next five years took us to a stage when the new Housing …although devolvement of (Scotland) Act 2001 has paved the control to communities within way for wholesale transfer of local authority stock into what is termed the social housing sector is ‘community ownership’. The most steadily growing, it has a recent Scottish House Condition long way to go Survey in 2002 still predated Scotland’s most dramatic transfer in housing sector is steadily growing, 2003 of all of it has a long way to go. The principal (GCC) stock. It confirmed a steady carrot to vote for the transfer in trend, with the HA sector up to Glasgow was cancelling the debt nearly 6%, and the balance of public of nearly one billion pounds plus housing down to 24%. The GCC a substantial injection of cash to transfer adjusted these figures upgrade and modernise, or to over 9% and 20% respectively. demolish and rebuild. According to Looked at without the owned and the Evening Times (5th April, 2002), rented private sector, the 2002 split which reported the 58.3% to 41.7% would be 20% to 80% and 32% to split for and against transfer in the 68% before and after the GCC stock vote, £1.5 billion was pledged over transfer respectively. 10 years. Of course this investment, Thus the present situation is that if realised, will come with a private although devolution of control to sector price tag. As we already know communities within the social from PPP (Public Private Partnership) 10 11 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

Dougrie Road, Castlemilk

and PFI (Private Finance Initiative) not to say that further significant projects in health and education, development and expansion over it allows private interests to gain and above the initial east end stock substantial leverage. This applies not transfer has not been well directed only to buildings, but also to service and managed. However, at times to delivery, and PFI bids for regenerating at least some of the Management housing estates are already a UK Committee it has felt a bit like being reality*. Thus we can only hope that on a roller coaster with a ‘stop’ safeguards with respect to housing button just out of reach. In less size, specification, performance than ten years the list of specific standards, maintenance and achievements over and above management will indeed be safe. expansion is impressive. Moreover, it is to be hoped that Firstly, Thenew was successful in the transfer, having gone ahead the HAG (Housing Association Grant) as planned, will Competition not open the organised by door to the Within this radical political Scottish Homes erosion of landscape the pace of (before it public became *Note: Example of PRP accountability. change for Thenew has Architects in consortium Communities ‘pathfinder’ PFI bid at At the time of continued ever since 1995 Scotland). This Plymouth Grove Estate in writing, early Manchester reported in the had the aim of architects’ journal, 27/09/ anecdotal raising quality but not cost, and was 01. It was later reported in indications were that Glasgow Building Design, 18/01/02, divided up into a series of parcels, that PRP’s successful bid for Housing Association may simply be each addressing specific issues. The 1,000 homes in Plymouth a rebranded version of Glasgow City Grove “will be the first of scheme at Dougrie Road, Castlemilk, eight pilot projects being Housing, with much to learn about a by John Gilbert Architects was a backed by the government truly participatory role for the many to see if the private finance landmark for Thenew. Its theme was model can tackle the communities it serves. ‘integrated care in the community’ pressing issue of building tens of thousands of new Within this radical political landscape and this aspect was also twinned houses across the country.” the pace of change for Thenew has with environmentally friendly features continued ever since 1995. That is such as high standards of thermal

12 13 THENEW insulation, sunspaces, passive stack If there was a competition to produce 25 years REBUILDING ventilation, and low capacity w.c. the most explicitly modern housing, of innovation COMMUNITIES cisterns. It is also interesting to the solar part of the Graham Square and growth compare Thenew’s engagement in redevelopment bears comparison terms of this innovative Scottish with Thenew’s contribution to the Homes procedure with neighbouring Glasgow 99 ‘Homes for the Future’, housing associations. For example, initiated under the slightly different John Gilbert won another HAG bid banner as ‘Scotland’s Home of for Housing Association. Tomorrow’. This in turn became This had a more radical solar and shortened to SHOT. The person geothermal approach to energy behind the birth of SHOT was efficiency, and has now been repeated …with environmentally friendly features on a refurbishment project for Fife such as high standards of thermal Special Housing insulation, sunspaces, passive stack Association – this ventilation, and low capacity w.c. cisterns time also including indoor-outdoor Raymond Young, at that time spaces along the south edge, Director of Innovation with Scottish which can either be fully glazed, Homes. He was invigorating Scottish fully open or partially glazed and Homes with regard to all the issues open. Returning closer to home, which these days fall within the scope Molendinar Park Housing of the term ‘sustainability’. These Association’s success in the same included energy efficiency first and competitive system resulted in the foremost, but, as an early ASSIST award-winning passive solar housing activist, Raymond is an innovator by McKeown Alexander Architects in whose history strongly embraces Graham Square. all aspects of social well-being.

12 13

The innovative SHOT Project THENEW 25 years REBUILDING It placed Thenew on the map as a key player in Glasgow of innovation COMMUNITIES City of Architecture and Design 99. In turn Homes for the and growth Future was one of two projects in Glasgow, which won a Regeneration of Scotland Supreme Award in 2000, as well as a Civic Trust Award during 2000/01

In any case, after an initial feasibility in working with an internationally stage, SHOT hooked up to the renowned practice, Ian Ritchie ‘Homes for the Future’ project. Architects – the first time Thenew had used a consultancy team from The fundamental difference outside Glasgow. compared to all the other elements was that the developer for SHOT In the event, Thenew’s participation was Thenew rather than a private in Homes for the Future proved to be company. This meant that its quite a bruising experience. This was underlying aim was to provide due to a complex range of factors, one of them being the move to a ‘design and build’ contract. However, it must be accepted that innovation by its nature involves risk, and progressive housing associations cannot entirely avoid risk. They simply have to weigh up what is reasonable for the association and its members, and what is not. When matters do not run entirely according to plan, there are always useful lessons to be learned for the future. One of these is not to lose sight of achievement in the face of any adversity. Despite unwanted hassle along the way, SHOT has provided attractive, modern, energy-efficient Members of the Management homes with very sophisticated Committee in 1996 heating and ventilation systems, as well as substantial private outdoor affordable rented housing which rooms with a superb southerly aspect was forward-looking. In an unusual to . Not only that, it partnership with Scottish Homes, placed Thenew on the map as a key Thenew developed a detailed brief. player in Glasgow City of Architecture This addressed all the aspects of and Design 99. In turn Homes for the ‘sustainability’, which Thenew was Future was one of two projects in already pursuing through other less Glasgow which won a Regeneration prominent programmes (more of of Scotland Supreme Award in 2000, these below). The competitive as well as a Civic Trust Award during process for consultants also resulted 2000-01.

14 15 THENEW 25 years REBUILDING Another landmark regeneration in terms of avoiding or getting rid of of innovation COMMUNITIES project, that at the outset seemed the physical problems. They are also and growth more straightforward for Thenew, inherently time-consuming in terms is the block of flats in London Road of negotiating with all the interested by Page and Park Architects. This parties. encountered many problems in its Not only has Thenew been engaged pre-contract stages. Some of these with specific high-profile regenera- were planning issues, while others tion projects of this type, it has also were technical. The project was tackled much larger urban regenera- eventually successfully completed in tion involving wholesale demolition 2003, having been initiated in 1996. and rebuild. Examples are Blackhill The formal opening by Scottish and Cranhill, respectively notorious Minister Frank McAveety also marked as 1930s inter-war and 1940s post- Thenew’s 350th new-build home. war ‘sink’ estates. Fuel poverty* was A probable conclusion to be drawn endemic, as were other manifesta- is that ‘rebuilding communities’ on tions of poverty such as crime, and in ‘brown-field’ urban sites is not easy. particular the drug scene. For all that, Obstacles include contaminated there were established and energetic ground, contaminated buildings tenant groups operating in these (e.g. asbestos), multiple ownership, areas. By joining Thenew (Blackhill planning constraints (e.g. parking in February 1996, and Cranhill in on tight sites), underground services March 1999), they obtained access (including railways) and underground to a planned programme of demoli- voids (uncharted coal mines). All tion and rebuild. these aspects are costly to deal with

…it has also tackled much larger urban regeneration involving wholesale demolition and rebuild. Examples are Blackhill and Cranhill, respectively notorious as 1930s inter-war and 1940s post-war ‘sink’ estates

*Note: ‘Fuel Poverty Today’, 2003, by Energy Action Scotland assures us that all housing association tenants will have central heating during 2004. This is still a bone of contention for Thenew, which was under intense pressure from Scottish Homes at the time of the 1995 transfer to achieve substantial savings in costs. As a result, the Association has been unable to timeously replace obsolescent heating systems, mostly partial ones that are inherently substandard

14 15

London Road flats and Thenew’s 350th new build home THENEW 25 years REBUILDING Community spirit of innovation in Netherholm COMMUNITIES and growth

*Note: The five key drivers of change in the Egan report make no mention of ‘sustainability’. This is a significant omission since construction, sustainable embraces energy conservation, environmental awareness, passive solar design etc. Egan’s stress on “standardisation of components and cost efficiency” is reminiscent of political initiatives in the 1960s and 1970s when architects were sidelined, but blamed for many negative outcomes. Examples cited in ‘Developments in Housing’ within the report make no reference to any architectural input or to any criteria for sustainability, environmental impact etc. Even in recommending a ‘forum for improving performance in Housebuilding’, we find that the proposed Task Force does not include architects. Again, when innovation is Blackhill tenants with Housing Minister Calum McDonald addressed, we find that house builders and clients are expected to “share experience”, but also In these cases, the process of phased stance, which is often associated with apparently not with architects. construction was facilitated by a a traditional competitive tendering Finally, the targets for 10% reduction of construction cost relatively new contractual framework procedure. Although this probably and time, and 20% reduction encouraged by Scottish Homes, that entails more effort, certainly on the of defects, would be hard, if not impossible, to achieve. part of the architectural More recently it was reported …the fundamental incentives for consultants, it appears that Deputy Prime Minister John to work well for Prescott has given Egan a new role ‘partnering’ were increased continuity to overview the skills needed to Thenew’s tenants. deliver 200,000 new homes. and decreased confrontation, with the In Cranhill’s case, it has However, there were immediate tensions with architects, when it architect remaining in full control of reaped recognition in was reported that Egan would the form of a National investigate merging professional detailing and specification disciplines within the built Partnership Award. environment (Building Design, Sandra Nolan, 11/04/03). Paul Hyett, at that time President of the Royal Institute of of ‘partnering’. This defers to the chairperson for the Cranhill Area British Architects, immediately 1998 Egan report, “Rethinking Committee, collected this on 18th rejected calls for such a course. Egan and Prescott’s line of thinking Construction”. Egan also advocated October 2000. Awards are good aligns with PFI for housing, with forms of contract with an established, for morale. architects ever closer to the but often architecturally contentious ‘supply’ (contracting) side, and Nevertheless, the management further away from the ‘demand’ history, such as ‘design and build’. (client) side. In other words, committee remains aware that However, the fundamental incentives architects would lose potency, reformative reports such as that of as would communities. for ‘partnering’ were increased ‘Rethinking Construction’ also have continuity and decreased a political agenda, some of which confrontation, with the architect may not be in tune with Thenew’s remaining in full control of detailing aims and objectives*. Also, the and specification. Essentially the idea Association is now reviewing its is to defuse the ‘us’ and ‘them’

16 17 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

partnering procedures. Although addressed; and the dwellings continuity and so forth is broke new ground in terms of undoubtedly advantageous, one healthy energy efficiency – tackling also needs to guard against an undue controlled ventilation and using lack of symmetry with regard to the ‘breathing construction’ based spread of consultants and architects around an insulating material relative to the portfolio of made from recycled newspapers. development projects. In addition to initiating radical new- Despite an apparent lack of build projects in areas of deprivation commitment in the Egan Report to without viable local housing core issues of sustainability such as associations, Thenew took over energy efficiency, we also have to regeneration programmes that were recognise that, given the will on the already well under way. Netherholm, part of developer and consultants, at the western extremity of ‘partnering’ offers a significantly Castlemilk, is such an area. smoother path to tackling such Netherholm H.A., with rent from matters than ‘design and build’. only 150 properties, decided that Indeed, in rebuilding Cranhill and long-term financial viability was not Blackhill, the architect, Fraser Brown feasible. A ‘Transfer of Engagements’ Newman, has managed to set new to another association seemed standards for Thenew in this respect. inevitable, and after a lengthy period The development agreement secured of evaluation, the transfer to Thenew intense community involvement in took place at the end of March 1998 the design; the standards in terms (exactly a year before Cranhill). of ‘life-time’, ‘barrier free’, ‘secure Quoting from the 2001-02 Annual by design’ were very thoroughly Report, George Alexander, by now

A National Partnership Award for Cranhill Area Association

16 17 THENEW 25 years REBUILDING When the estate was split between the Council and the of innovation COMMUNITIES Association, the community was split too. With Thenew and growth about to manage Holmbyre housing for Glasgow Housing Association, we can bring it together again

Chairperson of the Netherholm Area The subsequent geographical spread, Association said, “…the regeneration with Calton and Bridgeton at the programme started by NHA is complete centre of the East End, Blackhill and soon we will have the village and Cranhill to the north, and community we always wanted.” Netherholm to the south, resulted Founder member and former in setting up area offices, as well as Chairperson Yvonne McShea added, establishing local Area Committees. “When the estate was split between This afforded continuity and the Council and the Association, the delegation of powers for the groups community was split too. With Thenew which were already established in about to manage Holmbyre housing for these areas, as well as benefiting from Glasgow Housing Association, we can the regenerative muscle and security bring it together again.” It may be of Thenew, at this time rapidly noted that Glasgow Housing becoming one of Scotland’s Association (GHA) has designated larger housing associations.* Holmbyre a Local Housing Early on in the new millennium, Organisation or LHO. Thenew has just as Thenew was contemplating applied to manage Holmbyre as an a period of quiet consolidation, LHO, but there is an issue to be Scottish Homes insisted that resolved in the sense that it appears Bridgeton and Dalmarnock H.A. that LHOs will still adhere to GHA’s be wound up and absorbed within standards. Thenew’s longer term aim another local association. Ultimately, is therefore a secondary transfer into the affairs of Bridgeton and our ownership. Dalmarnock H.A. were transferred to Thenew in April 2001 after *Note: The 2003 stock transfer eighteen months of hard work by of Glasgow’s entire stock of council housing of course has both organisations. This involved enormous implications for the an additional 550 tenants and 98 future size and scope of all existing associations. It roughly sharing owners to Thenew’s tally at triples the number of rented March 2001 – 1,869 properties for homes in the city, which are at least theoretically in rent, 4 shared ownership properties, ‘community ownership’. There and 16 shared houses and hostels are also some new terms. One of these is ‘reprovisioning’, with 105 bed spaces. Marching the which apparently means clock forward, the equivalent figures something slightly different from regeneration. Part of the reported at the 2002-03 AGM were strategy is only building new 2,594 rented properties, 94 shared homes where there is demand. This may be all right, provided ownership and 110 bed spaces. This it does not leave blighted areas, represents a growth of nearly 40% in where there is no demand, and hence no regeneration. rented properties in the space of two Welcoming tenants to their years, reflecting a mix of absorption new homes in Netherholm and new-build development.

18 19 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

Monreith Road

These big changes for Thenew months Thenew housed over fifty also tend to eclipse more modest people with learning difficulties. achievements, but notable ones A Community Care Strategy Group nonetheless. As it came to terms has now been established, chaired by with its new work-load in the East committee member John Paterson. End and Blackhill, and having cut its He has much experience in social teeth on the ‘big freeze’ at the tail work at senior level and was Head end of 1995 with temperatures of Community Care Commissioning dropping down to minus 20oC, with Glasgow City Council. Now

Thenew also continued to secure new ‘special needs’ properties. A large villa in Monrieth Road, adapted for use by the Scottish Refugee Council, was opened in April 1996. In the autumn of the same year Thenew became one of the initial associations tackling ‘Care in the Community’

Thenew also continued to secure Operations Director for the Richmond new ‘special needs’ properties. A Fellowship in Scotland, John sees a large villa in Monreith Road, adapted need for accommodation with for use by the Scottish Refugee support for dementia sufferers. Council, was opened in April 1996. Of course he also wishes to enable In the autumn of the same year people in hostels and hospitals to Thenew became one of the initial return to living in the community. associations tackling ‘Care in the Returning to 1996, Thenew provided Community’, providing housing for housing services for twenty-three former hospital patients, and soon clients, and its total turnover grew to had conversion plans for a house in over £2.75 million. As an indicator Lennoxtown under way. Lennox of change since then, the equivalent Castle Hospital closed altogether in figure at the 2001 Annual General 2002, and in the preceding twelve Meeting was almost £4 million, an 18 19 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

average annual growth rate of 9%. However such differences between By 2002-03, the turnover was just projected and actual spend in one over £7.5 million. In other words particular year tend to get ironed growth was rapid. The expenditure out in a subsequent one.

Aside from the stock increases and …there has been an ongoing projects already described above, programme of improvements there has been an ongoing programme of improvements and and repairs along with the repairs along with the opening of opening of new area offices new area offices. Thenew completed 16 amenity and wheelchair properties in Arnprior, Castlemilk in 1997. It also on development, new homes in became very involved in plans to particular, has been high and regenerate South Calton, including relatively steady over the last few the former laundry site next door to years. In 2000-01 Thenew built the main office in Green Street. eighty-one new homes, with Michael and Sue Thornley Architects, £3.5 million in grants and a further who had earlier prepared a HAG £1.2 million borrowed (i.e. private Competition bid for this site, later finance). In 2003-04 the revised this scheme in the context development ‘out-turn’ value was of their master plan for South Calton. £4.1 million. This was nearly a million In fact this last project, completed in pounds below the Grant Planning April 2004, should probably be Target or GPT due to a number of categorised as delays.

20 21

Supported housing in the East End THENEW As an essential part of expanding its horizons over its 25 years REBUILDING years in the East End, Thenew has had to regularly take of innovation COMMUNITIES and growth stock of itself. It holds a Policy Review day annually

‘consolidated development’. including Thenew’s updated Referring back to ‘Care in the ‘business plan’. Community’, it is also providing Although the scale of operations has fourteen new self-contained flats changed dramatically since Thenew’s for adults with learning difficulties. early years, the essential problem of Calton and Bridgeton still have many financial stringency has not. As derelict sites, and it is crucial for the indicated earlier, the legacy of the future sustainability of the area that contract and funding arrangements these are systematically developed. bound into the 1995 ‘Large Scale This will take perseverance over the Voluntary Transfer’ or LSVT remain a coming years. The housing on the grave difficulty for the Association’s site of the old laundry is such an long-term forecasts. What this means example. It involved much removal is that major improvements get of asbestos during its demolition, talked about on Policy Review days, as well as other decontamination. but when it comes to harsh reality, However, it was successfully they are often curtailed and delayed. completed in 2004. However, they are not stalled As an essential part of expanding its altogether. For example, at the AGM horizons in the last 10 years, Thenew in 2003, it was reported that 170 has regularly had to take stock of new central heating systems had itself. It holds a Policy Review day been installed, 58 kitchens renewed annually. In order to detach both staff and double-glazed windows fitted in and management from their normal 107 properties. decision-making environment, with the intention of stimulating fresh thinking, this is held outside Thenew’s premises. This provides a more relaxed and healthy forum for interchange of ideas between staff and management than would be possible at a routine monthly meeting. They have resulted in robust discussion around issues – for example, should Thenew seek to renovate 1930s as opposed to demolish and rebuild; or is Thenew as innovative as it should be in terms of energy-efficient ‘green’ new-build housing; or are our

participatory processes yielding Bridgeton Open Day optimal results? The outcome of these events has a direct influence on future tactical direction, of course

20 21 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

mundane ‘low-tech’ matters such as the colour of bricks. Nor do we forget the work of the devolved arms of Thenew, the four area associations (Calton, Cranhill, Dalmarnock and Netherholm), several area groups (e.g. Blackhill and Bridgeton), two co-ops (Claythorn and Fairbridge) and finally Calton Sheltered Tenants Association.

Not only that, the way in which Thenew conducts its affairs through systems, policies, procedures, meetings, continuing professional Committee members development and so forth is regularly in 2005 monitored. The general term for this is ‘quality assurance’ or QA, The Association has an excellent but there are also other Committee backed up by an equally terms in the QA family such as ‘quality audit’ excellent professional staff team. and ‘quality assessment’, Both are enthusiastic, committed and and now politicians are knowledgeable, and display a rarely starting to use ‘quality enhancement’ or QE. seen quality in their approach to the This last implies that not running of the Association only do associations have to maintain high standards, In November 2002 Thenew also they also need to improve held the first of biennial Community them year on year. Of course housing Conferences with staff, committee associations must be publicly and representatives from area accountable, but one can also associations, housing co-ops and sympathise with those who feel local groups. Such special events that bureaucracy has become over- do not of course devalue the regular burdensome. Be that as it may, until committee and sub-committee the birth of Communities Scotland in meetings. Their business is an November 2001 Thenew’s QA was essential part of any successful administered by Scottish Homes, housing association, dealing with who offered a relatively smooth path development, housing management, through its QA procedures, provided financial and staff matters, and certain standards were first established. embracing a wide range of issues Following a 3-day visit in 1998, from IT (Information Technology) Scottish Homes Performance systems down to much more Auditors reported:

22 23 THENEW 25 years REBUILDING In 2002-03, there were 2,240 emergency repairs, 96% of of innovation COMMUNITIES and growth which were completed within the target time of 2 hours

“The Association has an excellent “a good range of quality information Committee backed up by an equally being provided to tenants”. excellent professional staff team. At any rate, Thenew takes some pride Both are enthusiastic, committed in the quality of services and high and knowledgeable, and display a standards of management it has rarely seen quality in their approach continued to provide over the to the running of the Association.” continuously expanding years since Thus, although Thenew must 1995. For example, in the year up never become complacent, it is to March 31st 2001, it carried out that confidence in our ability that 960 emergency repairs, 92% of has since permitted us to do a certain which were within the target time amount of ‘fast-tracking’ through of 2 hours. As usual, Thenew’s bureaucratic red tape, and hence growth is reflected in bringing such enabling even greater efficiency. statistics more up to date. So also is Our next ‘tailored’ audit by improved performance. In 2002-03, Communities Scotland was held there were 2,240 emergency repairs, at the end of January 2002. It is 96% of which were completed within important to remember that the the target time of 2 hours. Naturally, change from Scottish Homes to all the housing staff are to be Communities Scotland was not congratulated for keeping up this simply a rebranding exercise. As a kind of momentum. quango, the former was not immune From the outset Thenew has from political influence, while the continued to provide services and latter is directly accountable to the consultancy to other organisations. Scottish Executive. The upshot of the Since 2002, when the Association new audit was that Thenew retained gained charitable status, this has its previously hard won status. To been through THS Ltd and some quote a key sentence in the report: former stalwarts of the management “The Association has consistently committee, Tom Duncan, Lou demonstrated a thorough and Rosenberg and Jim Gallagher, have professional approach to managing returned to help manage the new its business.” The report also noted trading arm.

22 23

The annual staff conference THENEW 25 years REBUILDING Thenew’s 21st birthday was well celebrated in 2000. of innovation COMMUNITIES The Association felt justifiably proud of its achievements and growth

In 2003, Thenew explored the working group – a mix of staff and territory of ‘sustainability’ and management. In the fullness of time, ‘sustainable development’ more a Policy on Sustainability was drafted, systematically. As stated above, and edited several times before finally by this time there was already an being adopted along with an established track record in spheres Implementation Plan. such as energy efficiency, healthy Thenew’s 21st birthday was well living, secure by design and so on. celebrated in 2000. The Association Nevertheless, these aspects of felt justifiably proud of its development were not enshrined in a achievements. It knew that it faced policy, and there are aspects that are many challenges and changes in the potentially contentious. For example, future, but it could face them with there are some people who regard confidence and vigour. At the ‘sustainability’ as unachievable and following AGM, chairperson John ‘sustainable development’ as a Jackson stated that “staff and contradictory pair of words. However, committee were involved in a variety of the attitude adopted was to wider action activities and participated formulate a policy that was not in several Glasgow Area Housing couched in terms of the absolute, Partnerships”, and also that “we but rather on the basis of what was improved our structures for devolved reasonably achievable. The risk in decision making”. The ‘wider action’ this case is that a policy becomes too aspect is of course bound up with qualified to achieve tangible results. ‘rebuilding communities’. This is the At any rate, after a series of social arm of sustainability. Since then workshops involving several other a ‘Wider Action Strategy Group’ has housing associations, and led by been established. A relatively new GAIA architects, Thenew set up a member of the Management Committee, Stuart Hashagan, with a long track record working in the voluntary sector and currently Co- director of the Scottish Community Development Centre, now chairs this group. Examples of the kind of wider action are:

 Involvement with a ‘big day’ in Netherholm to mark the completion of its housing renewal, and a feasibility study for a new community facility there, which might also provide a local office for Thenew. Marian Jacobs cuts the cake

24 25 THENEW 25 years REBUILDING of innovation COMMUNITIES and growth

 Providing a base for the Playbusters Project in Bridgeton and being involved with the Bridgeton Youth Group.

 Working with young people in several other areas, for example Blackhill Tots and Teens; organising regular seasonal events for the Calton Sheltered Tenants Association.

Although the growth and development during two and a half Calton sheltered tenants dressed for the Lord Provost Parade decades has completely changed Thenew’s shape, nevertheless its underlying commitment to affordable Although the growth and homes of quality for the least development during two and a advantaged sectors of the community half decades has completely remains. In this regard, producing the latest long-term business plan has changed Thenew’s shape, been a major activity for Thenew in nevertheless its underlying the last year. Policy review days in commitment to affordable particular have already been noted for their capability to reset agendas. homes of quality for the least Members of senior staff, who form advantaged sectors of the the integrated backbone of Thenew’s community remains delivery team, also have individual roles and strong views with respect to strategic issues, as do members of the there. On the other hand, Thenew management committee. However, is used to dealing with significant all this has to be seen as part of a change, and it has always risen to the dynamic and accountable structure challenge. Charlotte Levy as Thenew’s which has played, and is still playing, current chairperson provides a strong a leading part in physically and sense of community leadership from socially rebuilding communities in the management side. Including all the West of Scotland. the staff, with its well devolved structure, a very strong organisation Precisely what the future holds post- is in place, and there is no reason 25th anniversary is very difficult to why it should not continue to go judge, especially with Marian Jacobs’ *Note: This text was completed from strength to strength for the extremely well earned retirement.* in May 2004 just prior to Marian next 25 years and beyond. Jacobs’ retiral and before Charles Thenew without Marian is hard to Turner took up his post as the conceive. She has literally always been new Chief Executive of Thenew.

24 25 THENEW 25 years REBUILDING of innovation COMMUNITIES AppendixAppendix 11 and growth Committee Members 1979 – 2004

George Alexander 97 – Agnes McCallum 01 – John Anderson 79 – 96 George MacDonald 86 – 87 Cllr Yvonne Anderson 96 Anne McGuire 01 – 02 Michael Blyth 86 – 93 Douglas McKinlay 94 – 96 Jim Boyd 96 – 98 then co-opted to FSSC Mary Brailey 85 – 96 Jim McLellan 98 – 03 Jim Broad 83 – 92 (d) Yvonne McShea 97 – Bill Bryson 84 Isobel Marshall 96 – 97 Kitty Chalmers 00 – Alison More 90-01, 02-04 Aileen Christie 96 – Sandra Nolan 99 – Roy Clayton 86 – 90 Dana O’Dwyer 91 – 92 Matt Cotter 91 – 95 Jill Paton 82 – 83 John Dickie 92 Ray Paul 87 – 88 Kenneth Dow 92 – 93 John Paterson 02 – John Dryburgh 90 Colin Porteous 92 – Tom Duncan 79 – 95 Graham Rattray 80 – 90 Alex Dunlop 82 – 83 Cllr George Redmond 03 – Charlie Elvin 99 – 00 Willie Redmond 01 – 03 Foster Evans 86 – 90 Andrew Robertson 79 – 85 John Falconer 92 Lou Rosenburg 79 – 96 Michael Fisher 93 Cllr John Ross 82/3 – 91/2 THENEW COMMITTEE Bill Sanger 86 – 89 MEMBERS 1979 – 2004 Jess Fitzgerald 90 – 99 76 members have served on Ian Fraser 97 – Ann Scott 82/3 – 91/2, 94 – Thenew, some for many years, Ian Scott 89 – 93 others very briefly Walter Fyfe 79 – 93 Lucille Scott 80 – 83 Of these: Jim Gallagher 94 – 99 *14 were from client Alex Gibson 84 – 86 Cllr James Shields 92 – 94 (d) associations Sadie Hamilton 87 Karen Smith 87 – 91 *30 were individuals with John Speirs 79 – 83 particular skills and experience Maureen Hannigan 90 – 93 (who stayed longer than 1 year) Stuart Hashagen 02 – Cllr David Stevenson 96 – 03 Since 1996, 14 have been James Sweeney 87 – 88 tenants of Thenew and 4 Ruth Henderson 82 – 86 tenants of other landlords Jack Hunter 85 – 89 Agnes Thomson 86 – 96 Corporate Bodies have been Roland Thomson 87 – 88 represented by: John Jackson 90 – Mike Thornley 79 – 85 *Ian Fraser – St Luke’s & St Krystyna Johnson 86 – 89 Andrew’s Church Sarah Kielty 98 – 01 Hilda Vernon 83 – 86 *Sarah Kielty – NCH Action for Duncan Weir 79 – 82 Children Charlotte Levy 96 – Robert Wilton 82 – 87 (d) deceased Isabel Little 96 – 01 Betty McAllister 96 – 99 Ann Wishart 92 – Walter McAllister 79 – 83 Liz Wisniewski 98 – 01 Betty McBain 96 – 97

26 27 THENEW 25 years REBUILDING of innovation COMMUNITIES AppendixAppendix 22 and growth List of consultants/contractors used in Thenew development projects

Contract Architect Other consultants & contractors

3-7 Steel Street, Elder & Cannon R Armour & Partners; Saltmarket Petrie Robertson Design; Tarmac Construction

Phoenix House, McGurn Logan Towler & Hyslop; Keppochhill Road Duncan & Opfer Robert Johnstone Associates; Wallace Whittle Entec; J Wilson; Tarmac Construction

28 Bridge Street, Assist Architects Towler & Hyslop; Alexandria Robert Johnstone Associates; Hawthorne Boyle Partnership; Tom Woodhouse Associates; Fast Track Building Ltd

73 Monreith Road, Murray Design Group T J Ross; A M Sidey; Hawthorne Newlands Boyle; John Arnott Associates; D Campbell & Co

1-4 Arnprior Crescent, McLaughlin Monahan T J Ross; A M Sidey; Castlemilk Architects Tom Woodhouse Associates; J H Gray (Builders) Ltd

Glenorchy House, McGurn & Logan Langmuir Hay; Montgomery Lenoxtown Smith; Thenew; J B Bennett

49 & 70 Carrick Drive, Margaret Blackwood Towler & Hyslop; Mount Vernon; H A Scott Bennett Associates; 171 & 172 Lethamhill Thenew; Caledonian 87 Road, ; 25 Cairngorm Road, Mansewood

Blackhill 1 – 2C Fraser Brown Towler & Hyslop; Scott Bennett Partnership Associates; H A P M; C D Environmental Design; Clerk of Works Inspection Services; J B Bennett

2-6 Lanark Street Ian Ritchie Davis Langdon & Everest; (Scotland’s Homes Ove Arup; Clerk of Works of Tomorrow) Inspection Services; John Dickie

Netherholm 3, Murray Design Group R M Neilson; Montgomery Smith; Castlemilk Clerk of Works Inspection Services; Pentran; Robison & Davison

26 27 THENEW Contract Architect Other consultants 25 years REBUILDING & contractors of innovation COMMUNITIES and growth Dougrie Road, John Gilbert Towler & Hyslop; Robert Castlemilk Architects Associates; Thenew; J B Bennett

Cranhill 1 – 3B Fraser Brown Towler & Hyslop; Scott Bennett Partnership Associates; H A P M; C D Environmental Design; Clerk of Works Inspection Services; J B Bennett

24 Alder Road, Campbell & Morris Reid Associates; Thenew; Mansewood Laidlaw Scott

20 James Street, John Gilbert D A Gilmour Ltd; Laidlaw Scott Bridgeton Architects

Netherholm 4, Michael & T J Ross; Hodgins Smith Castlemilk Sue Thornley Partnership; Hawthorne Boyle Architects Partnership; D A Gilmour Ltd; Crudens Building & Renewals Ltd

78-84 London Road Page & Park Towler & Hyslop; Harley Haddow Architects Partnership; Ian White Associates; Clyde Design Partnership; Charles Darnley Associates; D A Gilmour Ltd; D Campbell & Co

200-204 Stevenson Michael & T J Ross; Scott Bennett Associates; Street, Calton Sue Thornley S B A Planning Supervisors; Architects Hawthorne Boyle Partnership; Clerk of Works Inspection Services; P L S Construction

Cranhill 4 Fraser Brown Towler & Hyslop; Scott Bennett Newman Architects Associates; S B A Planning Supervisors; C D Environmental Design; Clerk of Works Inspection Services; J B Bennett

34 Bridgeton Cross Michael & T J Ross; McLay Collier; Clerk Sue Thornley of Works Inspection Services; Architects J B Bennett

Dalmarnock 1 Fraser Brown Towler & Hyslop; Scott Bennett Newman Architects Associates; S B A Planning Supervisors; Clerk of Works Inspection Services; J B Bennett

Dalmarnock 2 Fraser Brown Towler & Hyslop; Scott Bennett Newman Architects Associates; S B A Planning Supervisors; D A Gilmour; J B Bennett

Kirkhaven Hostel, Fraser Brown Towler & Hyslop; Scott Bennett Dalmarnock Newman Architects Associates; C D Environmental Design; Hawthorne Boyle Partner- ship; Capita; Ross Quality Control

Glenacre Terrace, Douglas Brown T J Ross; Hodgins Smith Castlemilk Architects Partnership; Campbell & Morris 28 29 THENEW 25 years REBUILDING of innovation COMMUNITIES AppendixAppendix 33 and growth Thenew Staff as at October 2004

CORPORATE ADMINISTRATION Isabella Montgomery Sheena Fergusson Charles Turner Thomas McAuley Ronnie McCabe HOUSING MANAGEMENT Linda McFadyen Rena Burns Tony McLaughlin Tracey Clarke Margaret McLean Lorraine Dallas Ray Macleod Paola Doyle Jan Millar Brian Gannon Donna Muldoon Anne Gray Mary Reilly Michael Gray Sarah Walker Isabel Irwin Heather Jeffrie FACTORING Margaret Layden (seconded to Playbusters) Iain Clark Carolyn McGowan Jean McKenna IT Billy McIlroy Alison Crosbie Avril McLaughlin Greta McPhail Mary McClemont Catherine McDowall SERVICES & DEVELOPMENT Jane Macleod Mark Hilton Helen McPhail Pamela Martin Anne Marinelli Marie Clare Rafferty Tracey Meiklejohn Beth Reilly Dorothy Murray Sandra Smith Patsy O’Hagan Claire Spencer Austin O’Higgins Margaret Prior FINANCE Margaret Roberts Ann Carswell Lisa Scott Thomas Chan Fiona Steel Douglas Hosie Jean Toner Susan Johnstone Karen O’Neill MAINTENANCE Craig Patrick Jim Barr John Russell Harjit Bilkhu Lorraine Salisbury Barbara Cunningham Michelle Dunn CLEANING STAFF Paul Ferguson Jean Robertson Tommy Graham Agnes Stevenson John Hissitt CLAYTHORN & FAIRBRIDGE CO-OP Billy Mains Valerie Kelly Andrew Paterson Lynn Hutt Iona Taylor Margaret Owens

28 29 83 Green Street Calton Glasgow G40 2TG Tel 0141 550 3581 Fax 0141 550 2433 Email [email protected]

BRIDGETON OFFICE 2 Main Street Bridgeton Glasgow G40 1HA Tel 0141 554 5345 Fax 0141 554 5758

CASTLEMILK OFFICE 40 Blaeloch Drive Castlemilk Glasgow G45 9QJ Tel 0141 634 7000 Fax 0141 634 7077

CRANHILL OFFICE 14 Ruchazie Place Cranhill Glasgow G33 3HA Tel 0141 774 3030 Fax 0141 774 3366

Registered under the Industrial & Provident Societies Acts (No. 1933R(S) and with Communities Scotland (No. HAL 193) Recognised as a Scottish Charity (No. SC 032782)