Association of Providers of Communal Services Contents

Association of providers of communal services Contents:

ABOUT ADKOM Bulletin on the work of ADKOM (September - December 2018) 03

INTERVIEWS Interview with Mr. Abdusamed Shabani, PE “Communal Hygiene” – Skopje (“Komunalna Higiena” – Skopje) 25

EXCHANGE OF EXPERIENCES Study visit to Vienna, Austria 28 Water Fair in Belgrade, Serbia 32

OUR PICKS FOR THIS ISSUE Project “Establishing a dialogue platform between the central and local government of PUC “ 35 Project “Regional capacity development network of public utility companies” 59

NEWS FROM PUCs PE “Vodovod” Bitola celebrated 90 years of existence 63 PE “Usluga” Berovo “Developing Infrastructure for Sustainable Tourism Development” 65 PE “Komunalec” Bitola - “Open Eco Center” 66 PECA “Komunalec” Gevgelija - New landfill 67 PE “Komunalec” Kriva Palanka - New containers and garbage bins for households 68 PE “Vodovod i Kanalizacija” Skopje - New service for electronic payment of water bills 69 PE “Vodovod i Kanalizacija” Skopje - Activities for protection of the environment 70 PE “Vodovod i Kanalizacija” Skopje -The Laboratory of “Vodovod i Kanalizacija” s the first with the ISO 17025:2018 standard 71 PE „Plavaja“ Radovish - New modern machine for machine sweeping on urban surfaces 72

Soon... Water Safety and Crisis Management: Fundamentals of Continuity of Operations for Disaster Risk Management 73 September 3

ission 4” M

18.09.2018 Workshop ts and “Discussion on the resul conclusions from 2018, organized by the 18th of September On the forfunds IPA of Evaluation and Monitoring for project the Europeanfunded by EC IPA, development rural theon organized was workshop one-day a Union, and conclusions results “Discussion of the topic: by attended was workshop The 4”. Mission from UnionEuropean the of representatives invited Implementationthe Project of team the Delegation, Municipal- (MSIP Finance of Ministry the of Unit World funded by the Service Improvement Project aswell as representative Bank World a Bank), concerned ministries from other representatives aas workshop, one-day this On institutions. and in MSIP, Committee Coordinating member of the from attended Karamiha-Petrusheva Fani Ms activitiesthe presented workshop The ADKOM. IPAthe within phase first the from conclusions and funds for rural development. for drinking water supply. Representatives from: supply. Representatives for drinking water PUC “Komunalec” Kriva Palanka, PUC “Gazi Baba 2007” Skopje, PUC “Silkom” Kratovo, PUC “Kozjak” and attended to invited were Nagorichane Staro PUCs the In addition to session. preparatory the in this engaged were that consultants the staff, project were also present at the sessions.

Bulletin

y RegulatoryEnergy ank n the in World B developing business plans of th lessnicipalities wi PUCs in mu tantsthan 10,000 inhabi ssion with individual PUCsCommi that are part of the project for At the invitation of Energy the Regulatory Commission Republic of Macedonia, on (ERC) of the 14 and September 17, 2018ERC premises, in the and PUCs, the with place tok working meetings the with presented ERC were of the employees the regulated for the way the tariff will be determined on decisions proposed 2019-2021period and the and tariff for collection drainage of determining the proposed solutions the as well as urban wastewater, ing Meet 14 и 17.09.2018 11.09.2018 ing with representativesMeet from on September ADKOM, of Office Executive the At the held at was working meeting 2018 a 11th, World Bank. The of the of representatives request Mauri, Ms. Baraku by Ms. meeting was attended to was meeting of this purpose The Imeri. and Mr. about Bank World of the representatives inform the ADKOM has implementedpast in the activities the period, but also about that planned the activities will follow in the near future. 4 September the Republic of Macedonia“, there was also a the stakeholder dialogue in the water sector in Within the activities the project of „Strengthening better between the communication stakeholders. in order of to achievethe ZELS goal ADKOM and of and then planned to hold a joint session of the MB sphere will beinvited, working inthe communal line ministries, from donors institutions and to organize round tables on which representatives and adoptedaconclusion MB ofADKOMandZELS a jointmeetingbetween holding members of the during the session the determiningof topics for members of the MB andSBofADKOMdiscussed at thissixthsession. The attending the agenda discussedADKOM, worked and inaccordance with and the(SB)of Board (MB)Supervisory took place. The members of the Management sixth sessionBoard ofADKOM ofthe Management On thein Skopje,the 20thofSeptember 2018, M Sixth sessionofe 20.09.2018 work ofthePUCswerealsodiscussed. period. At the meeting, all legal obstacles in the workshops that will inthe be organized upcoming and afterwards to consider all the more important realized through the Center Training of ADKOM, define the training topics that are to be planned committees of ADKOMgathered in order to On September 19th 2018, in Skopje, all the Meeting ofCommi ttees 19.09.2018 anagem ent Board ofADKOM

26, 27и28.09.2018 October 2018. IAWD and ViennaWaterworks in the period 22-23 study tours organizing and work visits to the and external consultants, as well as the way of about the proposed training topics by the PUCs sixth session, the participants were informed relevant line ministries , MTC MISA. At the MEPP, meetings between the PUCs’ directors and the the topics the and of conductingjoint dynamics discussion inrelationtothedeterminationof in accordancewiththelegalprovisions. PUCs whocarryemployees of outthese activities MISA employee. The workshops were attended by PUCs. The workshops were run byMs. Cukic, a filling offormsandperformingevaluationthe the topic:Assessment, working meetingson held three and organized one-day consultative intheexecutive ADKOM September 2018, office of 28 ADKOM, incooperationwith MISA, on26,27and evaluation ofhPUCs. out frm Workshop frassessingfilli s Andperforming

September 5 6 September Oct o ber

01-05.10.2018 types of waste (packaging, batteries and waste from electrical and electronic equipment) was Training “Management Cycle” held in Skopje. The closing ceremony features the - project “Regional capacity addresses by the Deputy Minister of Environment development network for public and Physical Planning, Mr. Jani Makraduli, the utility companies” Head of the Operational Affairs Department of the EU Delegation, Mr. Virve Impari, and the Ambassador of the Kingdom of Spain HE. Mr. The project “Regional Capacity Development Emilio Lorenzo Serra. The project was intended Network (RCDN) for public utility companies” for to help the competent authorities harmonize water supply and waste water drainage organized national legislation on the management of special a four-day training on “Management Cycle” in types of waste with EU law and to strengthen the Budva, Montenegro, from 1-5 October 2018. The capacities of the Ministry of Environment and target group of the training were the Focal Points Physical Planning of the Republic of Macedonia for of the associations of the local self-government the implementation of the directives in this area. units and associations of public utility companies In this respect, a particular challenge was the from the 6 countries-projects (Macedonia, Albania, achievement of the goals of the European Union Bosnia and Herzegovina, Kosovo, Montenegro and to establish a system for managing controlled Serbia). waste streams, through which the industry is ADKOM was represented by Ms Lea Pavlovic, diverted towards the achievement of the goals of training manager at the Training Center of the circular economy. The Ministry of Environment ADKOM, and the responsible person for the project and Physical Planning is the beneficiary institution “ Regional Capacity Development Network for of the Project, and the main partners from the public utility companies” EU were the Northern Ireland Co-operation The focus of the training was on the development Overseas (NI-CO) from the United Kingdom and of the capacities and key elements of the RCDN the Fundación Internacional y para Iberoamérica trainings management cycle, as well as the de Administración y Políticas Públicas FIIAPP) from presentation of the methodological standards and Spain. This project developed an improved waste quality standards of RCDN for delivering trainings management system, helped all sectors involved and exchange of experiences and good practices to get a clearer picture of their responsibilities for conducting the training. and opened up opportunities for the development and operation of waste management systems. As a result, a greater degree of recycling will be 04.10.2018 achieved and the system for removing other types of waste will be improved. In addition to the official Final event of the twinning closing ceremony of the Project, the final event project “Improving the was attended by experts in the field of waste management of special types of management from the country and the twinning waste” project.

On 4 October 2018, the final event of the twinning project for strengthening the administrative capacities for implementation of the Waste Framework Directive and the directives on special

7 Oct o ber

09.10.2018 21-24.10.2018 год. Seventh session of the Study visit to Vienna, Austria Management Board of ADKOM In the period from 21-24 October 2018, a study On the 9th of October 2018, in Kocani,the seventh visit was realized by ADKOM in Vienna - Austria. session of the Management Board of ADKOM took The delegation from ADKOM who participated place. The members of the MB and SB of ADKOM in this study visit was composed of members of worked in accordance with the adopted agenda. the MB and SB of ADKOM, a representative of the According to the adopted working points at the Regulatory Commission of RM and a representative seventh session, the members of the MB of ADKOM from the Ministry of Transport and Communications reached a conclusion in accordance with the draft of the Republic of Macedonia. agenda for organizing and scheduling the round The delegation of the working meetings was tables that are part of the activities of the project headed by the President of the Management Board “Strengthening the dialogue for stakeholders in of ADKOM, Mr. Zoran Gorgiev and the Executive the water sector in the Republic of Macedonia” to Director of ADKOM, Ms. Lolita Stojanovska. proceed with their implementation. The purpose of this study visit was a visit to IAWD, a long-standing supporter and partner in the work 09.10.2018 of ADKOM Presentation, on the topic “GIZ System for Water and Sewage 26.10.2018 Infrastructure” Meeting “Introduction to the draft law After the end of the seventh session of the Management Board of ADKOM, the presentation on public procurements and on the topic “GIZ system for water and sewage implementation of electronic infrastructure” was organized by the company public procurements” Intelligent Network Solutions. During the presentation, the participants were introduced On October 26th, a meeting was organized in to the manner of implementation of the software Skopje on the topic “Introduction to the draft law in PUC “Vodovod” Kocani, which provides users on public procurements and implementation of with an overview and location of all water meters, electronic public procurements” hydrants, shafts, document entry, synchronization At said meeting, the main topics of discussion with the billing system, SKADA etc. Besides the were divided into two groups: members of the Management and Supervisory Board of ADCOM, the presentation was also 1. Electronic public procurements system attended by employees from all PUCs. Implementation of a public procurement procedure completely by electronic means, features of the EPPS, technical and legal recommendations; Most common errors and advice in using

8 Oct o ber

the most important tools of the Electronic 30.10.2018 Public Procurements System; Round table: Coordination Signing documents with a digital certificate and who performs the signing; in the water services sector in the Republic of Public opening of bids, evaluation of bids Macedonia - Key challenges and communication with the EC through the ESPP; and recommendations for overcoming them Presenting cases of “good practice” in the implementation of e-Procurements ADKOM, in cooperation with GIZ and the project and e-Auctions and issues and discussion “Regional capacity development network for public on actual and potential problems in the utility companies”, organized, on 30 November in implementation of e-Procurements; Skopje, a roundtable on the topic “Coordination Re-evaluation or re-decision; in the water services sector in the Republic of How to publish the concluded contracts Macedonia - Key Challenges and Recommendations in the records of procedures on public for overcoming them”. procurements and in the contract notice, The main goal of this round table was “Encouraging bearing in mind the provisions for data dialogue in the sector of water supply and protection? wastewater in the Republic of Macedonia by 2. News in the Draft Law on Public recording the key challenges faced by the Procurements stakeholders and recommendations for their overcoming.”. Differences and similarities with the existing law The invited and attending stakeholders at the round table were as follows: Types of procedures under the new draft law Association of providers of communal New value thresholds in the classical public services (ADKOM) sector and sectoral activities Public Utility Companies - PUCs Announcement of an e-Plan on public Association of Local Self-Government Units procurements (ZELS) Concept of an e-Market for low-value Regulatory Commission for Energy and procurements Water (ERC) Access to all documentation of the Ministry of Transport and Communications procedure within the deadline for appeal (MTC) Implementation of an electronic appeal Ministry of Environment and Physical Announcement of public procurement Planning (MoEPP) contracts and their implementation Ministry of Agriculture, Forestry and Water Economy (MAFWE) Ministry of Local Self-Government (MLSG) Swiss Agency for Development and Cooperation (SDC) German Society for International Cooperation (GIZ) 9 Oct o ber

10 Oct o ber

11 12 November Energy Regulatory Commission of the Energy Regulatory Commission Republic in cooperationwith the table willbeorganized participants were thatthisround also informed the small PUCs will have to be presented. The of the tariff applications preparation and BP of experience key challengesinthe and process the part emphasizing where the acquired table, the round of for organization the plan Stojanovska, introduced the participants with The Executive Director ADKOM, of Ms. Lolita sector intheRepublicofMacedonia. the water of services table -Coordination round the forthcoming of the organization plans and during the process of preparationbusiness meeting wasto exchange experiences gained process of BPpreparation. The purposeofthis (from the fiveregions)that were in the involved consultants, also bythe employees in the PUCs external the by apart attended, was meeting The supported byGIZ. PUCs’ central local government, and a project and establishment of a dialogue platformbetween inhabitants withless in municipalities than 10,000 project for preparationofbusinessplansPUCs for the regulated part period 2019-2021, of the wastewater of urban drainage collection and water drinking or water the tariff for supply and plans (BP)fordeterminingthe tariff forsupplying engaged andinvolvedinthe preparation of business working meeting with the consultants who were in Skopje,ADKOMhelda On November12018 Working m 01.11.2018 and localgverm platform establishm less than10,000ihabiantsd of PUCsinmunicipalities wih “Preparation ofbusiness plans consultants from betweenPUCs’central eeting with e ent ofadialgue t theprojec ent”

at “Vodovod”Kocani. to be prepared by Ms. Lidija Dojcinova,employee included asinternalPUCconsultants, presentation the employees inthePUCsthatwere of behalf presentations prepared about the event, while on part of the Paunkoski, team ofconsultants, to have Mr. Mr. Goran Ancheski Popovski, Mile and Toni After a brief discussion, it was agreed by Mr. service providersandotherstakeholders. asset and capacity management of water building for improved sector Macedonia in theRepublicof in thewater wastewater dialogue supplyand in order Inspectorate to encourage the MoEPP, of andthe of Macedonia State Environment partner associations, analyze their shortcomings, partner associations, analyze their shortcomings, determine the currentstate of developmentthe The assessmentof the needsof association will well astheassociations ofpublicutility companies. partner associations of local self-governments, as Companies” is to develop the capacities of the Capacity Development Network for Public Utility One ofthe objectives ofthe project “Regional Companies”. Capacity Development Network for Public Utility and theresponsiblepersonfor project “Regional training managerat the TrainingCenterofADKOM ADKOM wasrepresented byMs Lea Pavlovic, Belgrade, Serbia,onNovember1-2,2018. “Assessment oftheneeds associations” in and Wastewater Drainage,organizedatwo-day Public UtilityCompanies(RCDN)forWaterSupply The Regional Capacity Development Network for companies” network frpublicutility “Regional capacitydevlopm needs oftheassociaions”- Trainig “Assessm 01-02.11.2018 e ent ofthe ent ent November 13 Utilizing economies of scale (more waste - Utilizing economies of scale (more lower prices) Realization of effective and efficient activities Knowledge of the sector and the recommendations how to overcome current situation the The obligations of the PUCs within future regional system To implement the land expropriation procedure where non-compliant (non- standard) landfills are located; To provide audit of the basic documents for the closure of non-standard landfills, as well as the basic documents for the establishment of the new system (landfill and transfer stations); To provide the means for registration of waste collection vehicles for their maintenance (total of 39 vehicles); To provide funds for regular maintenance of the containers to be procured (3,923 containers); To provide officials working in the area of waste management as well as authorized environmental inspectors and communal wardens; To take an active part in the implementation of the IPA-funded project for Strengthening the capacities For this purpose, Ana For this purpose, Karanfilova Maznevska gave preliminary of the a synthesis - presentation the will that topics the and questionnaires through it pointed, exactly training were this in covered be participants of the expectations the as well as from the training. following the Karanfilova Ms Maznevska covered topics during her presentation: of the pointed out as part The following were utilities: obligations of municipalities and public

ent in the Republic of anagem acedonia” On November 6, 2018, a training was held in “Establishing Integrated topic Skopje on the Management Republic of Regional in the Waste Macedonia”. was training thus at and trainer presenter key The Ms Ana Karanfilova Waste Maznevska, Head of the Department, MoEPP. “Regional Capacity project through the ADKOM, Companies” for PublicUtility Network Development standards for organizing new trainings, introduces preliminary questionnaires send to need the hence “Establishing training the before participants the to management in the regional waste integrated answered Throughof Macedonia”. the Republic level the determined trainers the questionnaires, of expectations the as well as of competence, way, In this from training. the participants the the designed ADKOM trainers, the with together needs and of to the level training and answered it the participants. 06.11.2018 shing Training “Establi steIntegrated Regional Wa M M and then propose a capacity development plan toplan development capacity a propose then and address said shortcomings. wheretraining, this organized was purpose this For aboutinformed first were coordinators project the Theassessment. the conducting of process the needs, of the focused on the assessment training andaccording to the developed methodology said training, At consultants. by the project tools practicalthe all in trained were coordinators the of the assessment conduct a good skills needed to andneeds, including interviewing, interviewing analysis and skills, as well as information listening report. preparation of a good assessment 14 November Based for Operational Managers for Water Supply Based forOperational ManagersforWater Supply National Training -CertificationProgram–Test- no. 660“Establishment ofanInstitutionalized on 28 September 2018 announced the instructions The Ministry of Infrastructure and Energy of Albania, performance inthe watersector. to gain professional management and improve water communalservices,asone oftheways operational managersforwatersupply andwaste in theregionforcertificationprograms The aimoftheworkshopisto raise awareness wastewater association inKosovo(SHUKOS). the DanubeRiverArea(IAWD),and the water and by the International Association ofWater Utilities in Network (RCDN). The workshop is also supported by USAIDandtheRegionalCapacity Development Development ofWaterSector Capacities”funded within the frameworkofthe project“Sustainable the Ministry of Infrastructure and Energy of Albania, Water SupplyandSeweageofAlbania(SHUKALB) The workshopisco-organizedbythe Association for and improvedperformance” sewage sector -Path toprofessionalmanagement for operational managers in the water supply and the topic “Establishment of certification programs Within the conference, a workshop was organized on wastewaters, aswellprotection ofpublichealth. better services for water supply and drainage of would help overcome water problems andprovide nature andthe explorationofnatural options that The emphasis was placedon the preservation of this year’sconferencewas“Water andNature”. 7 -9November2018,inAlbania.Thetheme of The Balkan6th Conferencewasorganizedfrom in Albania Conferenc “WatendNature” 07.11.2018 management system for implementingtheregionalwaste Education are: The criteria forobtainingthecertificates following positions: are intendedforthe levels Certification The programcovers4areas: will helpto protect the publichealth. be properly implemented, and the quality services for watersupplyandsewageintheenterprises will Test-Based helps them to ensure that the services it was pointed out that this Certification Program – requirements orcriteria.Regardingthe importance, whether theypossessallpreviouslydetermined recognizes individualsinorderto determine and EnergyofAlbaniaqualifies,evaluates and close cooperation with the Ministry of Infrastructure Supply, SewageandInfrastructure ofWaste in is aprocessinwhichthe NationalAgencyforWater given responsibilities.It waspointed out that this education andexperienceinorderto performthe water sector has a minimum level of knowledge, the certificate confirms that the professional in the Based andwhyitisnecessary wasansweredthat When asked what is a Certification Program – Test- of certain requirementsandprocedures. a Test-Based certificate according to the fulfillment in the operationoftheenterprisesin mannerof skills andoperational performanceofthe personnel Test-Based is to train and upgrade the professional of the National Training - Certification Program – and Waste Water Collection in Albania”. The purpose Experience Level 4-TechnicalDirector Level 3-Manager Level 2-Supervisor Level 1-Qualifiedemployee Treatment ofwastewater Collection ofwastewater Production/ treatmentofwater Distribution ofwater November 15 To organize a meeting with the Ministries forcompetences, related water have that regarding the location for controladjustments entry the at meter water the is it acts some (in acts other in user the with facility, the into which causes significant faucet) is the that obligations unforeseen and disagreements Ministryinvite: the To with water distributors. of Ministry of Environment, Ministry Health, of of Ministry Communications, and Transport of Ministry Economy, Water and Agriculture Economy and other agencies. Governmentthe requiring position a adopt To increase theof the Republic of Macedonia to equipment) (personnel, spatial, capacities theand Agency Veterinary and Food the of Republic of of the Institute Public Health can respond institutions the Macedonia, so that thefrom arising obligations prescribed the to Rulebook. application of the (Official Gazette of the Republic of Macedonia no.Macedonia of Republic the of Gazette (Official was initiated in order to183/2018). This meeting on the need for full applicationdevelop a debate regulate issues to bylaw adopted in order of the supply of water and quality safety the to related distributors water drinking of operation the and was meeting The providers. service public as thefrom PhD, Jovanovska, Lence by attended ofRepublic the of Agency Veterinary and Food directa and field the in expert an as Macedonia, Jovanovskano.183/2018. Rulebook the of creator the committee: explained and elaborated to the wellas Rulebook, new the of tasks and goals need, EU our legislation with the of harmonization as the present discussion all the Based on the legislation. systematized committee in, the members took part the continue the need to to led discussions that the would that issues the clarify to order in dialogue Rulebook, whereby of the enable full application which were adopted, conclusions following draft the for of ADKOM sent all members were forwarded to consideration and adoption: 1. 2. ittee

ard of ADKOM ent Bo Ethics code Examination anagem for Water Control and Processing mm Co of ADKOM’s Мeeting for waterThe members of ADKOM’s Committee thein 2018, 8 November on processing, and control Executive Office of ADKOM, heldpremises of the discussed the adopted on which they a meeting waterdrinking of quality and safety on Rulebook 08.11.2018 The eighth session of the Management Board Management the of session eighth The inSkopje, in 2018 7, November on held was ADKOM i Kanalizacija” Skopje. premises of PE “Vodovod the andBoard Management the of members The eighth the on worked ADKOM of Board Supervisory Atagenda. adopted the with accordance in session study the as to session, the members discussed the twoupcoming the to as debated and Vienna to visit ADKOMby organized be to are that tables round Energy Regulatoryon November 13, 2018 with the theon MISA with 04.12, or 27.11 on and Commission Building, Capacity and Management Asset - topic the the project “Strengthening in accordance with water sector in thestakeholder dialogue in the session, members this Republic of Macedonia”. At MB and SB of ADKOM agreed as to a jointof the bewill that water on forum and fair tenth the to visit held in Belgrade from 13 -15.11.2018. 07.11.2018 Eighth session of the M Each criterion will vary according to the level of the level the vary according to will Each criterion will be tested. certificate for which the individual 16 November ADKOM, in cooperation with GIZ and the project and capacitybuildi ng of M services ctorint he Republic Coordination hewater 13.11.2018 ADKOM. present at the session as the representative of Executive Director, was Ms. LolitaStojanovska, Centar Zupa, PECA“Komunalec” Star Dojran. The “Kale” PE “Shari” Bogovinje, “Klepa” Gradsko,PUC Skopje, PUC“Kozjak”StaroNagorichane, at this preparatory session: PUC “Gazi Baba2007” decisions PUCs for thewere following considered collection and removalofurbanwaste water. The well as solutionsfordeterminingthe tariff for were regulated period 2019-2021discussed, as water forthe the tarifffordrinkingsupply at whichthe draft decisionsfordetermining 2018, preparatory session tookplace on November9, a of the of Macedonia, Republic Commission In the premises of the Energy Regulatory Preparatoy sessionERC 09.11.2018 3. Rulebook. implementing the recommendationsofthe of HACCP principles that are a prerequisite for to safety and sanitation plans, as an upgrade terms ofintroducingthe WHOprinciplesrelated the qualityofwaterinthe distribution system.In character ofthe samplingpointsfordetermining risk associated with the manner, volume and of standards fordetermining the degreeof water distributors inrelationto theapplication To seek and receive consultant assistance for acedonia - Assetma nagem

ent ent

round tablewereasfollows: The nvitedandattendingstakeholders at the service providersandother stakeholders”. management andcapacity buildingofwater the RepublicofMacedoniaforimprovedasset dialogue inthewaterandwastewater sector in The maingoalofthis coordinationwas“Encouraging capacity building”. Republic ofMacedonia-AssetManagementand “Coordination inthewater servicessectorinthe roundtable on November 13, in Skopje, on the topic public utility companies”,organizedasecond “Regional capacitydevelopment networkfor fair “Water Sector - ResilienceSustainability and Belgrade, Serbia,the tenth internationalwater in November 2018, 14-16 In theperiodfrom SerbiA and forum Tenth Internationalexhibi 14-16.11.2018 • SEKO • GIZ •Local Self-Government • Publicutilitycompanies Communications • MinistryofTransportand • MinistryofLocalSelf-Government Water Economy • MinistryofAgriculture,Forestryand Planning • MinistryofEnvironmentandPhysical Water (ERC) • RegulatoryCommissionforEnergyand Units (ZELS) • AssociationofLocalSelf-Government services (ADKOM) •Association ofproviderscommunal e, WATER- Belgrade, November 17 23.11.2018 Preparatory session of the ssionEnergy Regulatory Commi of RM 22.11.2018 thePreparatory session of ssionEnergy Regulatory Commi of RM of the premises the 22, 2018, at On November Republic Commission Energy Regulatory of the of took place Macedoni, a preparatory session the determining for decisions draft regarding the considered supply were drinking water fortariff tariff the establishing for decisions draft and the waters and disposal of urban waste collection for regulated period 2019-2021. for the The draft reviewed following PUCs were for the decisions Den” PUC Zelenikovo, PUC “Cist session: the at PECA Kratovo, ACS “Silkom dooel” Rankovce, “Komuna” Novo Selo, PE “Komuna” Krushevo and PE “Eremija” Vevcani. Ms. Lolita Stojanovska and the at present were Karamiha Petrusheva Fani Ms. preparatory meeting on behalf of ADKOM. applying the Law on Administrative Officers, the Officers, on Administrative applying the Law Employees and the Law onLaw on Public Sector difficulties they as well as the Public Enterprises, The members operations. day-to-day face in their theof employees the asked committee the of organize a one-dayto of ADKOM Office Executive forAgency the from representatives with workshop of preparation regarding the manner Administration preparationand employment for plans annual the of thewith accordance in analysis functional a of theof request the with line In methodology. new ADKOM Committee, Affairs Legal the of members will be made in the shortest efforts that stated workshop. to organize a one-day possible time 16.11.2018 ttee Legal Affairs Commi ADKOM’s On November 16t, 2018, in PUC “Plavaja” Radovish, for Legal Affairs held a workingADKOM’s Committee meeting. The agenda was defining key problems Administrativeon Law the of application the in EmployeesOfficers, the Law on Public Sector of drafting Law on Public Enterprises, the and the of the presentation guidelines for preparing the MISA representatives at a round table. same to CommitteeLegal ADKOM’s the of members The infacing are they problems current the discussed of the Systems” was organized Association of the the by Technology for Water and Sanitation Engineering - UTVSI. of fourteen of ADKOM consisted The delegation and part employees of that were directors the PUCs forum. The water of the sessions working of the of the and sustainability resilience the - sector water year’s of this main topics the were system, opportunity forum. The forum had the participants problems and the about more know to get to as sector, water the in programs solutions of the taking place are that projects as about the well was paid the to attention region. A special in the and some region, the in water purification of waste Republic of in the projects investment new of the Serbia were presented. Zoran of ADKOM, Mr. Gorgiev, The President had delegation of ADKOM, of the part who was on “Regional session in the presentation his where Cooperation - Associations and Projects”, attending the to of ADKOM work the presented he also had Mr. Gorgiev several participants. regional from the colleagues with meetings in following discussing the activities associations, of mutual region, donorstrengthening the support, cooperation, etc. 18 November for suchverification,but thattheywillcommit that in their laboratories there is no possibility representative from the Bureau ofMetrologystated how to verify them. Regarding these requests, the the need forinstallingwaste water meters and conclusions thatindicated The PUCsstaffprovided the verificationofwastewatermeters. regarding to theRulebook amendments proposing that occur withthe PUCs whohavecalibrators and of the Bureau ofMetrology regardingthe problems the participants discussed with the representatives Metrology, Mrs. Merita Mustafai. At the meeting, own calibrators and the Director of the Bureau of sewage, employees ofthe PUCs whohavetheir members of the Committee forwater supply and of ADKOMonNovember23, 2018, attended by meeting washeldintheExecutiveOffice A working 23-ти на АДКОМ на канцеларија Извршната Во for WateSupplyndSewag m the B Meeting witheDirctorof 23.11.2018 the preparatory meeting onbehalfofADKOM, who wasinvolvedin the preparation of BPs, attended Ivanovski, anemployeeofPE“Vodovod”Kumanovo, and PUC “Komunalna Higiena” Novaci. Mr. Romeo PECA “Turija” Vasilevo, PUC “Lakavica” Konce Cistota” Bogdanci,PE“Komunalec”KrivaPalanka, PE “Komunalen Servis” Valandovo, PE “Komunalna the following PUCs were reviewed at the session: regulated period2019-2021..Thedraftdecisionsfor collection and disposal of urban waste waters for the and thedraft decisionsforestablishing the tariff for tariff fordrinkingwatersupplywereconsidered regarding the draft decisions for determining the of Macedoni,apreparatorysessiontook place Energy Regulatory Commission of the Republic On November 23, 2018, at the premises of the ttee embers ofADKOM’smmi Co ttee ureau ofMetrolgy and

have beenadopted. meeting by the time the new Rules of Procedure PUCs will be reviewed and there will be another it was concluded that these suggestions from the relation to the first verification test. At the meeting (error) in extraordinaryverificationisgreater in the region, the permissible rangeofdeviation It wasalsopointedoutthatinother countries of single examinationwillremainvalid. meet the needs of the PUCs, while the rulebook for tohavemorefieldcontrollers they willoblige to accordance with their Rules of Procedure and that that this procedure explained of Metrologyis in first verification. The representative of the Bureau for the extraordinary verificationasforthe valid it was requested the statistical test method to be emphasized that the verification goes slowly and meters by single test method, the problem was Regarding the extraordinary verification of water applicant toverifythesemeters. send its owncontroller as per the request of the another countryandthe Bureau of Merologywill until thattimesaidverificationcanbedonein themselves in the future to make it possible, and the municipalities of Resen and Demir Hisar. The the municipalities ofResenand DemirHisar.The Tomic presentedthesub-loan agreements to At saidsession,Project Director MsTatjana Committee onbehalfofADKOM. attended as a member of the Coordinating November, 2018. Ms Fani Karamiha Petrusheva of Finance of the Republic of Macedonia, on 26 Project took place in the premises of the Ministry committee ofthe Municipal ServicesImprovement The sixty-third sessiontook ofthecoordinating M Coordinatig Committee ofthe Sixty-third sessionofthe 26.11.2018 Project –M unicipal ServicesImprovem IP SIP ent ent November 19 (MTC) Inspectorate (SCI) State Communal Forestry and Water Ministry of Agriculture, Economy (MAFWE) (MLSG) Ministry of Local Self-Government Swiss Agency for Development and Cooperation (SDC) German Society for International Cooperation (GIZ) The moderator, Katerina Canevska-Arsovska, The moderator, Katerina Canevska-Arsovska, followingemphasized the main conclusions a The Rulebook is round table: arising from the implementation, to its all want good andwe basis dialogue, removing continue the to work on the changes necessary and make the difficulties real Rulebook in practice, for the application of the inadequate and is there area in this show that to important topic to have for this insufficient staff, proper information, to realize the initiated ADKOM activity for the necessary trainings. these legal provisions. theConclusions and proposals were adopted at toneed institutions competent the which meeting, Laws. when changing the account into take

acedonia Association of providers of communal services (ADKOM) Association of Local Self-Government Units (ZELS) Ministry of Environment and Physical Planning (MoEPP) Ministry of Health Public Health Institute (PHI) Food and Veterinary Agency (FVA) State Sanitary Inspectorate (SSI) Ministry of Economy (MoE) Ministry of Transport and Communications ADKOM, in cooperation with GIZ and the project GIZ and the with cooperation in ADKOM, for development network “Regional capacity on November 28 in enterprises”, public utility topic on the round table organized a third Skopje, in the sector services water “Coordination in the Republic of Macedonia”. was round table The main purpose of this laws, regarding the “Harmonization views of the applicationRulebook and on safety for the of the no.183 from 02.10.2018”. quality of drinking water 28.11.2018 ter Coordination in the wa public services sector in the Re of M members of the Coordinating Committee approved Committee members of the Coordinating without municipalities for the two agreements the Ms consultant At the meeting, any objections. prepared the Jasminka Varnalieva, presented of success criteria for evaluation of the reports Delcevo,Debrca, Lipkovo, LSGU: following the and theMakedonska Kamenica, City of Skopje Voda Kisela Skopje: of City the of municipalities withadopted were evaluations The Butel. and of themembers present by the no remarks Coordinating Committee. 20 November November 21 12-14.12.2018 rgy efficiency” Training “Ene 2018 in Durres,In the period from 12-14 December on the topic “Energy was held Albania, a training supply water for companies utility for Efficiency” ofThe main trainer collection. water waste and of Williams, representative was Albert training the training took of the part ECONOLER. The theoretical in enterprise communal the of premises the at place was training of the practical part Durres, while the in Fushe-Kruje, station the pumping at carried out of Durres. The theoretical vicinity a place in the the significance of training emphasized of the part global climateenergy efficiency and its impact on aswell as impact, environmental the and change that also electricity saving of over-consumed the savings of enterprises. financial the directly affects weremanagement energy of aspects Key the with familiarized briefly were we considered, of energyISO 50001 standard and the introduction part of the trainingefficiency policies. The practical collection, which and data measurements featured ScreenRET the of help the with analyzed later were alsowere scenarios different several and software, of operation improve the efficiency of the to tested pump station. the from by representatives was attended The training Albania,of companies utility of associations the from Representatives Macedonia. and Kosovo were Dragan Corobenski, Miroslavour country PEfrom Petrushevik Boban and Mihajlovski “Vodovod” Kumanovo.

ent network for public The Legal Committee of the Association of on 11 of Communal ADKOM, Providers Services problems faced by the 2018,discussed December, were that such as enterprises public enterprises, in the activities out several to carry established application of Law on Administrative Officers, the Employees Law on Publicand Law the Sector the problems faced by and the Enterprises, on Public implementation, companies public utility in their as well as the adoption and of new legal acts obstacles that they have in the operations due to 11.12.2018 sing of the Legal Affair Meet ttee Commi The project “Regional capacity development development capacity “Regional project The companies” for (RCDN) for public utility network drainage organized water supply and waste water and topic “Monitoring training on the a three-day Evaluation” in Bijelina, Bosnia and Herzegovina, from 4-6 December, 2018. the strengthening focused on The training of in terms participants ofthe capacities operational planning, monitoringand evaluation. exercises, and practical presentations Through the elements the to introduced were participants the of monitoring and their as evaluation, as well importance. training Pavlovic, by Lea represented was ADKOM of ADKOM and Training Center the manager at “Regional project for the person responsible the for public utility capacity development network companies”. 04-06.12.2018 itoring and Training “Mon on” - “Regional capacityEvaluation” - developm nies” utility compa 22 December presented: conducting afunctionalanalysis”,and Mr.Usprcov a presentation on the topic “Methodology for After thispresentation, Ms.Zhagaragainhad the training. as welltheexpectations ofthe participants from pointed thetopics thatwillbecoveredinthis training, questionnaires and said presentation precisely presentation -synthesisofthe preliminary For this purpose, Mrs. Zhagar first gave the needs andlevelofthe participants. ADKOM designed the training and it answered to the the training. In this way, together with the trainers, well astheexpectations ofthe participants from the trainersdetermined the levelofcompetence, as Public Sector”. Through the answered questionnaires, obligations under the Law on Employment in the to theparticipants beforethe training “Fulfilling hence the need to send preliminary questionnaires introduces newstandards fororganizingtrainings, Development Network for Public Utility Companies” ADKOM, through the project “Regional Capacity - AgencyforAdministration. Nikolovska Zhagar - MISA and Mr. Milancho Usprcov in thePublicSector”.TrainerswereMs.Biljana “Fulfilling obligations under the Law on Employment On December15,atrainingwasheldonthe topic the PublicSctor” under thLawonEmploym Trainig “Fulfilliobligations 15.12.2018 specific learning objectives: Officers. Emphasiswasplaced onthe following Sector Employees and the Law on Administrative participants to the news from the Law on Public The main goal of this training was to introduce the Annual employmentplans for2019 employment plans News intheprocedureforadoptingannual Employment plans n ent in companies”. public utility network of for capacitybuilding the responsible person for the project “Regional manager at the ADKOM TrainingCenter and consultant of ADKOMandLea Pavlovic, training Representatives of ADKOM were Jane Vrteski, potential solutions. current situation, the identified challenges and of the D-LeaP program, based on a review of the action planfor the further improvement ofdelivery ofthe goal meetingwas to The main develop an Communal Enterprisesandothers. Public GIZ, RCDN,SECO,NALAS,associationsof They were attendedbyIAWD, the Commission. a meeting was held with the D-LeaP Councilof On December 17thand18th,inVienna,Austria Commission nVenna,Austria. with eD-LeaP Councilofthe Associations andMeeting Round Table ofPublic Utilities 17-18.12.2018 3. 2. 1. Employees implementation of the Law on Public Sector experiences anddilemmasfromthecurrent The participants willexchangepractical employment plans knowledge ofthe preparationofannual The participants will gain an increased Improvement Plan on the conductedfunctionalanalysisandan a functional analysis and prepare a Report The participants will acquire the skills to conduct

December 23

SIP On December 21, 2018, in Skopje, the Ministry Ministry the in Skopje, 2018, 21, On December of the session sixty-fourth of held the Finance Coordinating Committee. being were reports several said session, At on evaluation of the experts from the reviewed grant for conditionsfor the fulfillment of the sub-loan the time same the and at performance, Municipalityfor the of agreements Krivogashtani and the Municipality of Gazi Baba were adopted. 28.12.2018 Skopje Preparatory session of the ERC Regulatory Commission invitation of the of the At meeting preparatory Republic of Macedonia, a the draft decision for determining the where took place the tariff for drinking supply supply water or water period regulated PUC Zelenikovo for the for the 2019-2021 was considered. within the project “Coordination cooperation and project the within for sector of the and development reform in the of Republic communal in the Macedonia”. activities members of moreover, the the At the session, future the introduced to Management Board were of ADKOM on the training center of the activities Safety and Crisis Management: topic: “Water Basis of Risk Management”. Work Continuity for Disaster 21.12.2018 rdinating 64th session of the Coo ttee - M ttee - Commi

ard of ent Bo anagem Association of providers of communal Association of providers of communal services (ADKOM) Representatives of local self-government units Ministry of Information Society and Administration (MISA) (MLSG) Ministry of Local Self-Government Representatives of Public Utility Companies (PUCs) 20.12.2018 Ninth M of The ninthManagement the session Board of 2018 in 20, on December place ADKOM took Sveti Nikole. The members of the Management BoardBoard and Supervisoryof ADKOM discussed Memorandum draft of of the proposed text the GIZ ERC - ZELS - ADKOM - Cooperation between ADKOM Coordination and cooperation in the reform and the Coordination and cooperation in inservices communal for sector the of development held on 18.12.2018, Republic of Macedonia was the of providers oforganized by ADKOM - Association of Macedonia. Republic communal services in the The participants were as follows: was it As a conclusion of the coordination, ondone be should work joint that out pointed central and the and synergy between coordination utilityof development the in government local of the representatives companies, a dialogue with process the monitoring Commission European the reform will be necessaryof public administration What is most important topic. complete this to provide focus on is to and what everyone needs to and quality services. citizens with fast 18.12.2018 SAwith MI e Round tabl 24 December INTERVIEWS

InterviewAbdusamed with Shabani Director General of PE “Komunalna Higiena” – Skopje

What are the specific responsibilities of PE “Komunalna Higiena” (Communal Hygiene) Skopje? ASh: ЕThe teams of PE “Komunalna Higiena” - Skopje, in three shifts daily, collect and transport communal waste from households and commercial entities in the urban and rural areas of the city. At the same time, we maintain the hygiene of six

million square meters of public ADKOM: Is PE “Komunalna and traffic areas, which includes Higiena” - Skopje thinking their sweeping and washing. about expanding its activities In the past period, we carried regarding the collection out autumn activities for general of other types of waste cleaning of all municipalities (medical waste, electrical and in Skopje, intensified cleaning electronic waste, etc.)? activities on the Vardar River Quay and actions for hand washing of ASh: With its specialized vehicles, the larger boulevards and streets JP “Komunalna Higiena” - Skopje in the city. Starting from October offers the citizens a service 2018, the Enterprise takes over for collecting and transporting the collection and transport of bulky waste from their homes. municipal waste in the urban part Bulky waste also includes waste of the territory of the municipality from electronic and electrical of Saraj, as well as in the sports equipment, as well as outdated and recreation center “Matka”. furniture.

25 INTERVIEWS

However, what is especially important to mention is that the Enterprise enables citizens to deposit, without paying a fee, this type of waste themselves in our waste collection centers in Karposh and Vardariste, as well as in the reloading station in Shuto Orizari. PE “Komunalna Higiena” - Skopje is not responsible for the collection and transport of hazardous waste, which includes medical waste..

ADKOM: Do you consider it necessary to establish a regulatory body for determining waste management prices, as was done for water services? ASh: In accordance with the implement all set standards and ASh: For several years now decision of the management we will endeavor to maintain we are waiting for a new team for continuous and exceed the quality of our methodology for calculating advancement and improvement services and activities.. the price of our services, and of operation, PE “Komunalna of course the establishment of Higiena” – Skopje, in July this What are your views on illegal a regulatory body would be a year, performed a recertification, dumpsites and do you have positive step in this direction. that is, fulfilled the new any suggestion to overcome The new methodology would requirements of the standard this? refer above all to the payment ISO 9001:2015, thus obtaining according to the produced the prestigious international ASh: The illegal landfills occur waste, and not to the size of the certificate MKC EN ISO 9001:2015 as a result of the unconscious entities, regardless of whether for the implemented quality disposal of waste by the citizens. they are collective and individual management system, with We are trying to raise public households, or legal entities. In the following range: Selecting, awareness about the harmfulness this way, the premise “Polluter collecting, transporting and of this phenomenon, inform the pays” would be respected, that processing municipal waste citizens on a daily basis and we is, the entity that produces and from natural and legal persons, appeal to them to throw away dumps more waste would pay a maintaining public cleanliness their communal waste only in higher price and vice versa. in urban and other settlements, purpose-built containers, and to cleaning (sweeping and dispose of the bulky waste in our ADKOM: Does PE “Communal washing) of public traffic areas, Selection Centers. Any disposal Hygiene” Skopje work capturing and treating stray of waste on public surfaces is following any standards and if animals and collecting carcasses a violation of the Law on Public so, which ones? from public traffic areas. In the Cleanliness and is subject to forthcoming period we will again sanctions. In this direction, during

26 INTERVIEWS

the past few months, the Eco- cooperation with the City of patrol of PE “Komunalna Higiena” Skopje, which obliges us to act -Skopje and the communal jointly in the interest of improved wardens of the Inspectorate waste management, promotion of the City of Skopje, carried of collection centers, selection out coordinated actions and and disposal of waste, as well as duties, thereby preparing over integration of informal collectors 300 informational-educational of waste in the organized waste transcripts for the citizens that management system. have been noted to violate One of the goals of this the Law on Public Cleanliness, Memorandum is, through PE irregularly disposing of their “Komunalna Higiena” – Skopje, waste on public surfaces. These to integrate in the formal system actions resulted in significantly about 1400 informal waste reduced occurrence of illegal collectors, mostly from the landfills and irregular disposal of Roma population. To this end, waste by the citizens. these persons will be trained, . educated and equipped to collect the waste directly from ADKOM: How to solve the the homes of citizens and then problem with construction select it within the Selection Centers. The selected waste debris? the country. I hope that in the they will be able to sell to the future we will continue this existing companies that buy and Ash: According to the Law cooperation, with the ultimate recycle and thus provide their on Public Cleanliness, it is not goal, through the change of revenues. In addition to social allowed to dispose of construction legislation and joint projects, to benefits, it is expected that the debris in containers for waste improve the conditions for work integration of informal collectors collection or on public surfaces. of the utilities and to raise the into the organized waste The construction companies, quality of our services.. as well as the citizens who, management system will have when renovating their homes, positive effects on the protection produced construction debris, of the environment and reduce are obliged to deposit this type the pollution in the territory of of waste in the Drisla landfill, the City of Skopje. and they can request from PE “Komunalna Higiena” -Skopje ADKOM: How do you see the transport service with our the cooperation between PE specialized vehicles. “Komunalna Higiena” Skopje and ADKOM? ADKOM: A proposed solution regarding waste-pickers, АSh: With ADKOM we have informal collectors of waste always had constructive plastic and waste paper? cooperation in the direction of your primary activity as an Ash: PE “Komunalna Higiena” Association that strives to unite - Skopje is a signatory of and represent the interests of the Memorandum of mutual communal service providers in

27 28 EXCHANGE OF EXPERIENCES presented the work and the manner in which Vienna presented the workandthemanner in whichVienna of Vienna Waterworks and President of the IAWD Waterworks, where Mr. Walter Kling, Deputy Director First, aworkingmeeting was heldin Vienna of ADKOM. - a long-standing supporter and partner inthe work The purpose of this study visit was a visit to IAWD of Macedonia. of Transport and Communications of the Republic Macedonia and a representative from the Ministry Energy Regulatory Commission ofthe Republic of Board of ADKOM, a representative from the of the ManagementBoardandSupervisory delegation from ADKOM consisted of members organized byADKOMinVienna-Austria. The From 21-24October 2018,astudyvisit was Study visitoVenna,Austria 21-24.10.2018 год. EXCHANGE

OF EXPERIENCES

about the support and development of the training the leadership of the IAWD, discussions took place of anumberprojects.Duringthe meeting, under long-term memberandpartner intherealization expressed their satisfaction that ADKOM is their among which is ADKOM. At the same time, IAWD area of novelties that this association implements in the Katerina Wagner,whopresented the activities and IAWD ExecutiveDirector,Mr.PhilipWellerandMs. The meetingalsofeatured the presentation ofthe working, facing and solving the current problems. relared to the exchange of experiences, the way of there was a fruitful discussion among the attendees Waterworks operates. Duringthe samemeeting, support and development of associations, support and development of associations, EXCHANGE OF EXPERIENCES 2929 center of ADKOM as well as other possibilities for possibilities ADKOM as well as other of center level. international cooperation on the delegationthe visit, study two-day this Within where-48, MA Vienna, in landfill the visited acquaintedget to able were directors PUC the andlandfill the of operation of manner the with technology in the latest of the application the of waste. processing, selection and disposal the was also organized to a visit same At the ofmembers the for Vienna in station treatment visit to the the delegation of ADKOM. During the Mr. with held was meeting a station, treatment treatment of the director Marcus Rachel, technical station, treatment the of tour the During station. were introduced delegation members of the the the functioning of technical possibilities the to (the plant. ecological energy treatment of the biological the treatment, mechanical of method etc.) degree of treatment, 30 EXCHANGE OF EXPERIENCES EXCHANGE OF EXPERIENCES 31 32 EXCHANGE OF EXPERIENCES their first career steps. professionals are Young on the completing their verge of taking studies and both those employed inthe water sector, and those The forum was dedicated to professionals, young work andfutureplansofADKOM. session, the attendees were introduced to the Cooperation - Associations and Projects”. At the “Regional - ADKOM atthesessionon Companiess Utility Gorgiev, presented Public the Associationof forum, whilethe President of ADKOM,Mr. Zoran the public utility companies, participated in the ADKOM, together directors with the10 from supply companiesviatheInternet. collect and manage dataobtainedbythe water well as the use of aDCMplatformthat is used to during emergency management operations, as water crisis organizes workshopson safety and program, UTVSIalso regional capacity building lectures were the held simultaneously.Aspartof During the forum, a number ofdifferent commercial were alsopresented. some ofthe new investment projects in Serbia to wastewater paid treatment in the region, and they cooperate regionally. Specialattention was as wellinrelationtotheprojects with which and solutions of the programs in the water sector, the problems to learnmoreabout the opportunity had water forum. Theparticipantsthisforum of of the system, were the main topics of this year’s The water sector - the resiliencesustainability and Belexpo plus. and SanitaryEngineering- UTVSI and the company organized bythe Association for Water Technology took place in Belgrade, Republic of Serbia. It was 10th International exhibition andForumWATER From November 14thto November 16th2018,the Serbia and Forum Tenth InternationalExhibi 14-16.11.2018 e, R. WATER- Be lgrade, R. EXCHANGE OF EXPERIENCES 33 34 EXCHANGE OF EXPERIENCES how toovercometheproblemsinsector. and the basic problems inthe sector, but alsoon discussion thereby was on the current situation water services are about.Thefocusofthe thinking what directors of publicutility companies providing possibilities for developingthe water sector and problems. There was alsoadebateaboutthe wastewater in Serbia, which are still recurring area of account the principle of the EUdirectives in the water services were also mentioned, taking into the tariff policy and determining the price of in the Republic of Serbia. The problemsregarding not yet been set which have in thewater up sector institutional framework were being discussed, Moreover, during the the forum, regulatory and and presenttheresultsofwork. chemists, others environmentalists and to promote engineers, provides achance biologists, for young future success. further work and The Water Forum for creating the conditions considered tobeoneof water and treatment supply, drainage of treatment werepresentedatthisyear’sforum. for processing potable water wastewater and and water protection, as well as equipment and sewage systems, water protection facilities of equipmentandfacilitieswater for supplying construction, import ofequipment,maintenance inproduction,design,planning, that areengaged As inpreviousyears, companies a numberof OUR PICKS FOR THIS ISSUE 35

Coordination in the water services sector insector services water the in Coordination challenges Key - Macedonia of Republic the and recommendations them (30 October, 2018) for overcoming Coordination in the water services sector in the Republic management of and capacity Macedonia November, 2018) building - (13 Asset Coordination in sector in the the “Harmonization of the views Republic regarding the of water Macedonia laws for the application of the Rulebook on - services the requirements for safety and quality of drinking water no.183 from (28.11.2018) 02.10.2018” insector services water the in Coordination the Republic of Macedonia - Legislation in the water sector (18.12.2018)

and institutionalize ininstitutions relevant all among stakeholders a dialogue the country .... between tables round four Phase II: ADKOM organizes 1. 2. 3. 4. Phase III:All stakeholders jointly institutionalize agree the to stakeholder dialogue address the priority challenges and Ceremony for signing a memorandum of cooperation (January, 2019)) The expected outcome of the project signing is of the a memorandum of understanding

this issue

During the first determining phase the of tariffs for the 10,000 PE, the need was identified to improve PUCs process with of over communication and the various cooperation stakeholders in the water between sector - Public Utility Energy Regulatory Companies, Commission, Ministry Municipalities,Environment and Spatial Planning, ofMinistry of Transport and Communications... In order to intensify the dialogue between the international 10th the at ADKOM, stakeholders, conference “Water and Waste” - Reality and Challenges”, organized on 24-25 April 2018 in Ohrid, organized a session dedicated to this topic. The conclusions clearly confirmed the need to establish and maintain a stakeholder dialogue and ADKOM was invited to and organize it. initiate draft a prepared ADKOM mind, in this ...Bearing project as the first phase of the longer vision for establishing and maintaining a for dialogue among stakeholders platform in the water sector in the Republic of Macedonia… divided was project the of implementation The into three phases: Phase I: ADKOM organized various forms of dialogue (meetings of the board of bilateral meetings ...) ADKOM, to need urgent an is there that evident is It ...... improve cooperation between stakeholders in establish to agreed was it and sector water the ishing dialogue betweenProject “Establ ater sector” stakeholders in the w Our picks for Our 36 OUR PICKS FOR THIS ISSUE attended theroundtable: and Invited were stakeholders following The overcoming.” and recommendationsfortheir key challengesfacedbythestakeholders was Republic ofMacedoniabyrecordingthe table round of watersupplyandwastewaterinthe this of “Encouraging dialogueinthesector goal main The for recommendations overcoming them”. and water challenges the Key - in Macedonia of Republic “Coordination the in sector services topic roundtable the first on the organized companies” in ADKOM, capacity development network for Skopje, public utility in cooperation with GIZ November, and the project “Regional 30 On overcming them and recomm M sector intheRepublic of in thewaterservices Round table: Coordination 30.10.2018 roundtables. the of i.e., II, Phase of minutes the addition, In between stakeholdersinthewatersector. es acedonia -Keychallenges Ministry ofAgriculture, ForestryandWater Planning (MoEPP) Ministry ofEnvironmentand Physical (MTC) Ministry ofTransportand Communications Water (ERC) Regulatory Commissionfor Energyand (ZELS) Association ofLocalSelf-GovernmentUnits Public CommunalEnterprises-PUCs services (ADKOM) Association ofproviderscommunal endations for

the watersupply structure. in investments of terms in municipalities the damaged has which 2012, in adopted Waters is the abolition of the problem Water Fund with significant the Law on Another expensive. is treatment plants and their maintenance, which wastewater of installation the regarding part investment the is problem biggest the water, water supply systems. Regarding the drainage identified the detection of water losses through underground of cadastre. As another burning problem, he also register the in registration and most infrastructure the The is problem financial municipalities. significant the strong big of a requires capacities is and systems maintenance supply investment the water quality Shilegov, of to According underground major a challenge. is of which required, detection is infrastructure and self-sustaining solutions of where maintenance systems, and wastewater regulation investments, as well continuous as through to supply systems water said, quality he maintain necessary, continuously ISO is is that It water standardized. of quality the testing for laboratory own its owns Water and Company Supply Public a established has city said the Shilegov, that Petar ZELS, of President The importance oforganizingit. for ADKOM organizing such a of round table and stressed the initiative the welcomed ERC, of ZELS and Marko Bislimoski, President of the Gorgiev, Zoran President of ADKOM, Petar Shilegov, President speeches, welcome their In Katerina table, Canevska-Arsovska openedtheevent. round the of moderator The Cooperation (GIZ) German SocietyforInternational Cooperation (SDC) Swiss AgencyforDevelopmentand Ministry ofLocalSelf-Government(MLS) Economy (MAFWE) OUR PICKS FOR THIS ISSUE 37 38 OUR PICKS FOR THIS ISSUE 2. 1. to overcome them: recommendations five proposed also He 9. 8. 7. 6. 5. the water sectorisfacing: challenges five the out pointed Gorgiev overcoming, their for recommendations sector and the in challenges key of topic the On and supply sewerage). (water services sub- water second for the group to map related stakeholders proposed of the presented also Gorgiev great the of experience andknowledgeinthisarea. view in group working services water the in involved actively be to ADKOM for nature necessary is it that stressed Gorgiev on. so and waste, water, i.e. sub-groups, several into divided be will group and The change. climate issues environmental working on a focusing group establishing currently is Spatial and Planning Environment noted of Ministry Gorgiev the that dialogue. the to introduction the started sub-sectoral stakeholders, of map a of and groups topic the on presentation his The President of ADKOM, Zoran Gorgiev, through created according to the needs of the PUCs) Organizing trainings (managerial, technical, ers inthesector. stakeholdbetween dialogue a Establishing - and loss lack ofhumancapacities. with work municipalities) in (especially small PUCs of number large A 5. systems formanagingfixedassets inadequate have or any own not do They the pricesofwaterservices. regulating for functionalities necessary the PUCs; software solutions that do not have all all in systems management data Different capacity development. Lack of adequate staff in PUCs and need for the watersector. Weak coordination between stakeholders in 4. 3. 2. 1. The sectorisfacingthefollowingchallenges: 3. 2. 1. emphasized thefollowingproblems: Mirta challenges, and problems main the As in thewatersectorofMoEPP. implemented being are that projects ongoing at institutional Sector setup, the the presented main Water first obligations speech and his the the in MoEPP, the of Head Mиrta, Ilber 5. 4. 3. pays” principles to implementthe“user pays” and“polluter population the of awareness public Raising political Employeetrainingon: from of influences andtheiradditionalmotivation, personnel protection for professional system a Establishing the in WATER Sector set-up Institutional the of Reform Financial problems,etc. municipalities forfindingcommonsolutions, national, neighboring between cooperation Insufficient the coordination at regional andlocallevel, and institutions between cooperation Weak grouping/ of form regionalization some about think To Introduction of asset management software. software unified a solution fordatamanagement. prepare to need The experience. from learning peer and PUCs of networking capacities; ADKOM to continue activities for the of development the increase to order in ADKOM, of center training the through Preparation ofprojectsfor financing, system Implementation ofthereform inthetariff OUR PICKS FOR THIS ISSUE 39 Implementation, Poor resource management, Inadequacy and management services inefficiency of water Non-fulfillment of national and EU legislation, obligations Implementation, under Bad resource management, Inadequacy and management services inefficiency of water Institutional regionalization/ grouping) set-up (Water Capacity development and motivation Agency, of PUCs staff Maintaining introducing software the for the management of fixed assets. infrastructure Establishing a data base/ platform and waterthe in involved actively be to ADKOM services working group Dialogue and coordination stakeholders is necessary between the 6. 7. 8. 9. 10. 11. 12. After the closing plenary of discussion the was the presentations, participants opened had a the at opportunity questions, to as ask which well as to problems and share challenges in their work. Part of some of the the challenges that were shared by the PUCs’ directors were related to collection problems, water theft, as well as boreholes problems related and to their reporting services. way of use, control by inspection (legalization, and Hristov, Gorgi GIZ, from representative The the moderator Katerina highlighted Canevska-Arsovska the following that emerged from the round table: main conclusions 1. 2. 3. 4. 5. 6. the Water Agency as a body that The various state bodies undertake actions undertake bodies state various The that are not mutually coordinated Activities overlap and repeat Avoiding responsibility involved of all Non-fulfillment parties of national and EU legislation, obligations under Lack of coherent and unified national waternational unified and coherent of Lack policy Ljubisa Jovanovski, State Counselor in emphasized MTV, that there is the a water great sector, chaos as in well responsibilities as overlap of the and stakeholders, that is, the relevant institutions. rights He added between that organization and coordination the are essential, which would transformation in turn of lead to emphasized the the importance sector. of a Water establishing Agency, which Jovanovski would work precisely on this coordination and solving all problems related to the water sector. gave ERC, the in Commissioner a Orcev, Pance an explanation regarding the work of the ERC and regarding the two phases of submitting business plans and tariff adjustment plans by PUCs larger the covers stage first The PUCs. the to over 10,000 PE, and the second one withunder 10 000 PE. Orcev pointed out that the ERC cooperates with some of the ministries, but that between greater the stakeholders in the sector itself. coordination It is was pointed out that it needed is necessary terms in achievable to and realistic setare that goals that mentioned also was It coordination. this of the idea of will coordinate the relevant institutions in the water sector is generally acceptable. Bojan Durnev, Head of during his Sector, presentation placed at the emphasis MAFWE, on the current problems the sector is facing: 1. 2. 3. 4. 5. 40 OUR PICKS FOR THIS ISSUE OUR PICKS FOR THIS ISSUE 41 42 OUR PICKS FOR THIS ISSUE OUR PICKS FOR THIS ISSUE 43 Economy (MAFWE) (MLSG) Ministry of Local Self-Government and Communications Ministry of Transport (MTC) Public utility Companies (PUCs) Local Self-Government GIZ SEKO The moderator of the round event.. Canevska - Arsovska opened the table, Katerina Zoran Gorgiev, president of Serafimova, ADKOM, representative Ivana from ZELS, the was next one to address the attendees, Andrijana and Nelkova Chuchuk had welcoming from speeches to ERC the They were uniform in all attendees.the view that it is good that such a dialogue is stakeholders, because only on the basis of an organized between open dialogue will problems and challenges be identified, and goals will be lead to the resolution and improvement of the set that will situation. It was pointed out that there is no record, but also about the poor condition the water services infrastructure. of According to the agenda, the that presentations followed were by the were consultants engaged who by with GIZ ADKOM, and SEKO, and the said in consultants cooperation specifically work during 2018 June on the - development of business September plans and tariff applications of small PUCs (<10,000 PE) . The first the emphasized who presentation Popovski, Toni consultant was given prices the regulating for policy the of priorities by the of water services, identified at the the national level challenges - with recommendations for their resolution, and explanation regarding the functional platform also provided his for communication and coordination.

ent

nagem acedonia - Asset ma Association of providers of communal services (ADKOM) Public Utility Companies - PUCs Association of Local Self-Government Units (ZELS) Regulatory Commission for Energy and Water (ERC) Ministry of Environment and Physical Planning (MoEPP) Ministry of Agriculture, Forestry and Water ADKOM, in cooperation with GIZ and the project the and GIZ with cooperation in ADKOM, “Regional capacity development network for public utility companies”, organized a second roundtable on November 13 the topic in “Coordination in the Skopje, water services on sector in the Republic of Macedonia management and capacity building” - Asset The main “Encouraging dialogue in the water goal of and wastewater sector the Republicin this coordination of Macedonia for improved asset was management and capacity building for water service providers and other stakeholders” The following stakeholders were invited and present at the round table: ter Coordination in the wa 13.11.2018 public services sector in the Re of M ng and capacity buildi Hristov pointed out that this only round the table beginning is of all the are planned to meetings be organized in that the upcoming period, and also added that the stakeholders need to prioritize key challenges in the sector and make plans to find the best solutions for them. 44 OUR PICKS FOR THIS ISSUE Challenges identified: PUCs (inparticularrelatedtonon-revenue appropriate inthebusinessplansof will makethemeasuresandactivitiesmore The establishmentofnationalbenchmarks regionalization. services providersispossiblethrough The consolidationofthesectorwater other relatedsystemsinthemunicipalities. functioning ofmostthewatersupplyand poor conditionandposesathreattothe The waterservicesinfrastructureisin Agency. gradual transitiontothecreationofaWater an IntegratedWaterDirectorateanda units oftheMoEPP,MTCandMAFWEinto Merging thecompetentorganizational liquidity funds. depreciation offixedassetsandtoprovide cover theminimumoperatingcostsand with newtariffscalculatedinawayto last yearenteredtheregulatoryprocess operating costs,unlikethelargePUCsthat 10,000 inhabitants)donotevencoverthe of thesmallPUCs(populationbelow Existing pricesforwaterservicesinmost Some of the recommendations that he he that recommendations the emphasized werethefollowing: of Some the businessprocessesofPUCs. main the on recommendations and measures focused for improving then the and were challenges, what was, consultants the of task the what attendees the Anshevski to explaining Goran spoke, consultant the that, After in PUCs Improving theinfrastructuremanagement Adopting thetariffmethodology vulnerable populationcategories? prices ofwaterservicesonthemost How toaddressthesocialimpactof is onlypartiallyimplemented. keep accountingpercostandprofitcenters For mostofthePUCs,legalobligationto water andhumanresourcesmanagement). supply infrastructure Procurement offlowmetersforthemain quantities ofwaterinthesystem Determining waterbalanceandinput book offixedassets Recording allwaterinfrastructureina Евидентирање насетаводоводна OUR PICKS FOR THIS ISSUE 45 46 OUR PICKS FOR THIS ISSUE emphasized: were PUCs the of improvement for measures the from realized project experiences were presented and the urgent The successful. be to proved hosts, – companies utility public from of two external consultants and two consultants comprised teams the consulting of to establishment approach the that added Paunkovski achieved. was success great and completed successfully was project the that presentation his in out pointed Paunkovski Mile Consultant financial planforeachsubsequent year Timely preparationofabusinessplan/ sustainability ofPUCsorregionalization A moreeffectiveorganization forlong-term more efficient collection Improving thefinancialliquidity through a block tariff forrationality) Optimization ofoperatingcosts(expensive adjustment oftheexistingones and expendituresperwaterserviceor solution foraccountingrecordsofrevenues Procurement ofanintegratedsoftware PUCs the ULSGandinvestmentplansof Harmonization ofthedevelopmentplans write-off ofuncollectedclaims The procedureandproper entryofthe system Maintenance costs,optimizationofthe system Determinig technicallossesinthe Procurement Plan Timely preparationofaPublic monitoring andcontrol the FinancialTool,forpurpose financial reportsinaccordancewith Preparation ofmonthlyandquarterly service Mapping costsaccordingtothewater service for which there is a water deadline a of for 150 days tariff the determining for decision the on agreement the regarding changes, example for certain undergo to needs her services in added presentation that the Chuchuk law on determining water Nelkova Andrijana several measuresforimprovement: proposed also Dojchinova presentation, her in Moreover, staffing. and setup organizational as well as enterprises, different in and indicators tables of preparation the in used terms plans, business certain of interpretation different of the as such preparation the during PUC Kocani, identified the problems that arose from consultants the of one Kocovska, Lidija Improved staffingandtrainedpersonnel Precisely definedunambiguousglossary Software solutionforallPE infrastructure Defining theownershipofwater reporting Assistance toPUCsinregularannual Inserting intotheMethodologyof: municipality tothepublicutilitycompany Transfer ofownershipthefundsfrom realization entry intheaccountingaftertheir plants andequipmenttheiradequate Planning ofinvestmentsinrealestate, Valorizing thevalueofrealestate users the installationofwatermetersfor enterprise andtheusersofserviceafter debtor-creditor relationsbetweenthepublic of householdwatermetersanddefining Entry oftheprocurementsandexpense Definition oftheindicators indicators The formulaforcalculatingthe the indicators The definitionsofdatausedtocalculate OUR PICKS FOR THIS ISSUE 47 48 OUR PICKS FOR THIS ISSUE from theround table: arising conclusions main following the lighted high- Canevska-Arsovska Katerina Moderator of plansandsolvingproblems. realization the with immediately start to time high is it but discussed, be should it that out work is being done to Chuchuk improve it. It was pointed Nelkova and taken been PUCs. already had steps that replied the of application the whole on the facilitate would which platform, ERC done being was work additional out that pointed was it discussion plenary the At the business plansthemselves. prepare better to order in detail more in indicators are further expected to be explained Nelkova Chuchuk also said that the performance is prepared. tariffs of calculation the how see and process this in involved be to mayors the for order in first phase with the larger PUCs. This was done the unlike sessions, the attend to invited also are PUCs the of directors the and mayors the of phase the application of the small PUCs (<10,000 PE) second the after that added was It to bechanged. days is too time-consuming and this part needs it has been concluded that the deadline of 150 “Official Gazette of the Republic of Macedonia”, determining the tariff for a water service in the for decision the of publication of day the from stakeholders coordination andcommunication between Functional andeffectiveplatform for To provideacostrecovery system Strengthening thecapacitiesofPUCs Self-Government andADKOM with representativesoftheMinistryLocal To complementtheNationalWaterCouncil water servicessystem. To workonafinanciallyself-sustaining Proposals b 7. 6. 5. 4. 3. 2. 1. in the ERC that will monitor the process of of process achieved resultsandprovidedirections the monitor will that commission ERC a the in of business establishment and of plans realization the and of monitoring assessment for employees of Training connected consumption, maintenance of of maintenance consumption, connected investments, of description the for PUCs all for framework unified a - ERC report Annual tariffs, their monitoring and execution of BPs. of determination the for PUCs the of teams management the of awareness the Raising the the PUCs. by platform the of employees the for commission regulatory of functioning operation and the on the training detailed to well, as addition in regulatory, advisory and management team reports regulatory generate the to of commission through which it will be possible platform Functional will the EnergyRegulatoryCommission. that PUCs the for frame reports and data unified a provide in solution Software of thelaw,methodology,etc.) glossary unambiguous (precise definition of the an definitions/ concepts of Preparation with theMunicipalityinthisregard. cooperation stations) treatment (network, assets fixed of ownership the Determining Training forprofessionalstaff of theregulator PUCs inaccordancewiththerequirements Improving thefinancialperformanceof Efficient useofresources intervention isnecessary Improving theliquidityofPUCs,state Record andrecoveryoffixedassets y PUCs y PUCs OUR PICKS FOR THIS ISSUE 49 Association of providers of communal Association of providers services (ADKOM) Units Association of Local Self-Government (ZELS) Ministry of Environment and Physical Planning (MoEPP) Ministry of Health - Public Health Institute (PHI) Food and Veterinary Agency (FVA) State Sanitary Inspectorate (SSI) Ministry of Economy (MoE) Ministry of Transport and Communications (MTC) State Communal Inspectorate (SCI) Water Ministry of Agriculture, Forestry and Economy (MAFWE) (MLSG) Ministry of Local Self-Government Swiss Agency for Development and Cooperation (SDC) German Society for International Cooperation (GIZ) water no.183 from 02.10.2018” water no.183 from The moderator of the pointing event, the round opened Canevska-Arsovska table, Katerina out that the main goal of the Coordination is to harmonize the views for regarding the the laws application of requirements for safety and quality of drinking the Rulebook on the

onization of ents for safety 02.10.2018” - “Harm acedonia- the water supply network and other data to file on the platform. be attached as a on PUCs Improving legislation (all agency water a establishing for need The concerned ministries to take part) To discuss the systems (advantages and disadvantages) regionalization of water 8. 9. 10. ADKOM, in cooperation with GIZ and the project the and GIZ with cooperation in ADKOM, “Regional capacity development network for public utility companies” organized, November in on Skopje, a 28 third round the table topic on “Coordination in the water services sector in the Republic of Macedonia The main goal “Harmonization of of the views the this on Rulebook the of application the for laws regarding round the table drinking of quality and safety for requirements was 28.11.2018 ter Coordination in the wa public services sector in the Re of M e laws for the views regarding th ulebook the application of the R on the requirem water and quality of drinking нo.183 from 50 OUR PICKS FOR THIS ISSUE 1. conclusions wereadopted: draft following the whereby Rulebook, the of application full enable would that issues the need to continue the dialogue in order to clarify the to led that discussions the systematized it processing of water. The Commission said that and control for Commission the to session the of conclusions the conveyed Bozinovski Zoran an excellent opportunitytodiscusstherulebook is table round a such of organization the of implementation that also but indicator, good a is Rulebook the the in stakeholders and the presence of a large number that of participants view the shared speakers The practice. openly in Rulebook the of implementation to the during stakeholders all arise would that problems possible all for discuss useful as is debate a it such They of holding attendees. the the welcomed before speeches had MoEPP, – Zajkov Dimovska Ljupka and PHI, – Kochubovski Mihail Sewage, FVA, - and ADKOM’s Jovanovska Lence Supply of Water for Chairman Committee Bozinovski, Zoran ADKOM and organizes thisdebate. necessary, is dialogue a why is This practice. in applying about ambiguities or difficulties possible Rulebook, the from articles are of There implementation direct the to related issues contamination. water potable of effects adverse the from people of health the protect to as so water clean and safe provide to is Rulebook this of purpose EU The legislation. the with legislation our the of is harmonization that and clear, are Rulebook new the of tasks The 02.10.2018. from 183 no. water significant disagreements and unforeseen unforeseen and disagreements significant acts it is other the in faucet of user, the the user) of which facility causes the into entry the at meter the is it acts some (in control for location the regarding adjustments to due competences, related water have that ministries the with meeting a organize To national legislation with that of the EU. Hence Hence EU. the of that with legislation national the synchronize to striving is membership EU for candidate a as Macedonia of Republic the alignment for that emphasized Jovanovska acts. EU the with need the and tendencies the Rulebook, existing the amending for goals the explained Rulebook, the of drafters the of one Prim. Dr. Lence Jovanovska-FVA, an expert and drinking water. of quality and safety the for requirements the prescribes it because importance great of is rulebook of type this of adoption the is, That rulebook. this of importance the emphasized past the at remarks round tables own organized by ADKOM, her i.e., she had had she that mentioned MoEPP - Zajkov Dimovska Ljupka 3. 2. turn a prerequisite for implementing the the recommendations oftheRulebook. an implementing for prerequisite as a in turn are plans that principles, sanitation HACCP of upgrade and related safety principles to WHO of the sense the introducing in In water system. of distribution the quality the determining points for sampling the of nature and the scope regarding manner, the with associated risk of degree the distributors assessing for standards of application water for assistance consulting receive and seek To the Rulebook. of application the from arising obligations prescribed the to respond can institutions Institute the that so Health Macedonia, of Republic Public the of the Veterinary and and the Food Agency the of requiring equipment) position spatial, (personnel, capacities the increase a Government of the adopt Republic of Macedonia to To Ministry ofEconomyandotheragencies Ministry of Agriculture and Water Economy, Communications, and Transport of Ministry Environment, of Ministry Health, of Ministry obligations with water distributors. To invite: OUR PICKS FOR THIS ISSUE 51 Specific remarks were discussed that showed that it among quality, water to was related responsibilities necessary to approachdifferent the of because things other distinguish the of the Law on communal Law on activities water supply and drainage on the one and the hand, and the Law on Waters on Food and Safety, the so that Law the providers responsible be shall services distribution of water the for the quality up to the meter in the facility, and for the state of the in the internal facilities, the installation owners shall be the ones safety the for criteria the whereby responsible, of water supply according to norms would be respected. the applicable accidental for procedures precise prescribe To conditionsother or disasters natural pollution, that will impair water or quality long in term. the In procedures short the for sense realization of of overcoming the the operational risks plans in the for protect water to order in period supply possible shortest the in the consumers. Reconsider the technical issues the storage related of to gaseous chlorine operationally feasible criteria. within the the reason for this new rulebook. Jovanovska added that it was really difficult rulebook to for be adopted such because it had a to go through several filters, that is, institutions. Mihail Kochubovski – PHI, also added that the preparation of such a rulebook is not an easy act at all. He added that the previous rulebook missing. were novelties EU certain but fine, was The new one has the Water Safety Plan added, which is an obligation of the PUCs to produce and deliver to the FVA. Kochubovski said that the PUCs are already partly familiar with to thisaccording far, so because Plan, Safety Water preparing been have PUCs the rulebook, old the HACCP. At the rulebook the of plenary G” “part to specifically reacted discussion, the where attendees it is required from the a PUCs sample to from take the user’s faucet. sharply reacted The to this and PUCs demanded that it be amended in the Rulebook. The attendees pointed out that it is necessary to adopt a rulebook which will help the need articles certain PUCstherefore work, the during to be amended.. 52 OUR PICKS FOR THIS ISSUE OUR PICKS FOR THIS ISSUE 53

n theacedonia - Legislation i Association of providers of communal Association of providers of communal services (ADKOM) Representatives of local self-government units Ministry of Information Society and Administration (MISA) (MLSG) Ministry of Local Self-Government Representatives of Public Utilities (PUCs) 18.12.2018 in the water Coordination public services sector in the Re project the and GIZ with cooperation in ADKOM, “Regional capacity development network for public utility companies”, on in 18 Skopje, December organized the fourth round on topic table “Coordination in the water services sector in the Republic of Macedonia The participants were as follows: At the Canevska-Arsovska pointed beginning, purpose of out the meeting is moderator to coordinate that and create synergies the Katerina in the development of sector the of communal services central and between local the government. What be should openly discussed is the problem with the legal regulation the PUCs operate are according to facing. the provisions They of three laws: the Law on Administrative Officers, the Law on Public Sector Employees and the Law on Public Enterprises. Goran Kozarov, member of the Management “Vodovod” PE of director and ADKOM of Board Bitola, said in his greeting meeting speech that the is about openly speak to necessary important are meetings and such frequent of M water sector Kochubovski listed some issues that of came to him and the were identified technical Public Health related to theby the Centers for need to clarify certain issues technical shortcomings. or to remove redone be should remarks the that found was It and grouped and submitted, the in to amendments and the changes for proposals form of consideration. basic text, to the draftsman for continue should dialogue the necessary, is it If in order to obtain a contemporary document that will be realized in intention of all the participants. full, which was the Kochubovski noted that he was available to organize trainings and to assist the PUCs, in order to facilitate the implementation of the Rulebook. Lolita Stojanovska, ADKOM, executive said director that this before of the Rulebook, adoption the on training the organizing for preparations ADKOM of started topic “Water with Safety and Crisis Management: the Basis of Continuity of Operations for Disaster be will it for materials The Management”. Risk course the in implemented be it will and ready of 2019. The moderator, Katerina Canevska-Arsovska, emphasized the following a is Rulebook main The table: round the from arising conclusions implementation, its want all we and basis good removing on work to dialogue, the continue to the real difficulties and make the necessary inRulebook the of application the for changes practice, to point out that in this area is there inadequate and insufficient staff, important for topic this to have proper information, ADKOM to realize the initiated activity for the necessary trainings. 54 OUR PICKS FOR THIS ISSUE regarding thequalityof work. public of standards and criteria as establishment well as enterprises, the in lacking are also due to the fact that criteria and standards employees in public enterprises remains open of standing legal and status the of issue The responsibility andotherinstitutions. disciplinary assessment, on promotion the for the in politicization of selection procedures for employment, risks but also the order reduce in to officials administrative for and law employees the sector public for law the to beginning made be will amendments the year, next the of from process, wide consultative a in that announced be Bajdeski should aligned. regulation countries which that European with area this common in considering no is especially mostly there choice, have, country’s the own should and capacity the sector on depends public employees many the how of question the that said Administration, and Society Information Aleksandar Bajdevski-DeputyMinisterof acceptable solutions. most and best the find to order in problems that they should apply the provisions of the the of provisions the apply should they that employed in the public sector, which indicates are to, belong they employees of group which of regardless all, employees, sector public on unregulated legal norms that the the PUCs face, in the very are law problem huge Another made for payment the services rendered the to the citizens. by only financed are they that fact the knowing this implement will PUCs the the administrative officers will be paid and how only whether a and obligation, an is or possibility increase the users employees budget not sector are public who for whether to as in theamountof5%,sheaskedforananswer officers administrative of salaries in increase are employed in the same PUC. Regarding the all and avoided, be can employees of salaries of payment and calculation the in arise that problems the that so salaries, on Law a adopt for salaries, Legal the of is issue ADKOM’s issue pressing most by The Law Committee. Enterprises the Public and Employees on Sector Public on Law the Officers, to Administrative on amendments Law Legal the for proposals the the Radovish, outlined of Plavaja ADKOM-PE of Member Committee Valakova, Marija which they propose to to propose they which OUR PICKS FOR THIS ISSUE 55 - . Regarding Regarding his simulation and prepared calculations, Biljana Nikolovska Zhagar from MISA provided an explanation, pointing out that it is not permissible for bewill salaries on Law new A everyone salary. own their to regulate drafted, but the framework is necessary, and these problems can not be resolved immediately today. Ms. Lolita Stojanovska, Executive Director of ADKOM, presented the findings from the Sur vey on the needs and interest of the PUCs to strengthen the capacities of the employees. collective public sector contract, but on other the hand there is a referring to collective communal activities and agreement which is agreementcollective the with collision total in for the public sector and all the utility laws public companies have been under, to leading all public utilities trend a become facing recently have that procedures numerous court and for which courts, guided by an old court practice, judge in favor Public of enterprises also the have a employees. problem with the part of the employment plans, calculations because are employees made of with announcements the where situation a in certain result forecasts nationalities, of which fail or have to be re-published. An snswer was provided by Deputy Minister Bajdevski who pointed work out to overcome the that problem of inequality they of wages will and that the be paid for same the same job. The salary increase of 5% should refers to budget users. The balance is based on the 2002 Census and has problems in its application. He announced a new solution at the beginning of the next year, the catalog is being updated. Emil Janeski, director of PE i “Vodovod - kanali topic: the on presentation a had Prilep, zacija” Simulation of salary determination according regulations to the Legal 56 OUR PICKS FOR THIS ISSUE ih h rpeettvs f h European the of representatives the with dialogue where enterprises, utility of opment the central and local government in the devel- between synergy and coordination on taken was it under be should efforts joint that out pointed Coordination, the of conclusion a As fessional training. pro his to according position job a in PE that relationin working a establish to given be will piration of the mandate, a 10 to 15-day period ex- the after and PEs, the of directors pointed ap- the include also will relation, working the un- pause and to right exercisingthe way, ambiguous clear a in which by amended, be 1 Public Sector Employees, Article 31 paragraph on Law the in that writing in proposed ample, ex- personal his on Stojkovski,drawing Delcevo, Stojce “Bregalnica” PECA of Director The der theauthorityofmunicipalities. un- remainSelf-GovernmentLocal will on Law the with accordance in municipalities the by established Enterprises Public the Thus, ers. Offic- Administrative on Law the exemptfrom be municipalities, the by established terprises en- public the that agreed, enterprises public the fro attendees the which to proposed, vo Romeo Ivanovski from PE “Vodovod” Kumano PUCs. the of building capacity and training of terms in MISA with dialogue the continuing for need the emphasized Stojanovska Ms. necessity,. their and trainings the regarding agreed also Mr.Minister Bajdevski Deputy employees. the of process evaluation the in recognized be to possibility of the certificates issued by ADCOM the consider to emphasized also was It PUCs. the of needs the to adjustment their for need delivery of generic trainings as well, given the PUCs, askedand ADKOMwhether in involved be can for trainings technical conducts AD- KOM that informed Stojanovska Ms. generic. a and technical both expressedtrainings, in interest great PUCs that showed survey The - - - citizens withfastandqualityservices. provide to is do to needs everyone what and important most is What topic. this complete to necessary be will reform administration lic pub- of process the monitoring Commission OUR PICKS FOR THIS ISSUE 57 58 OUR PICKS FOR THIS ISSUE OUR PICKS FOR THIS ISSUE 59 sanitation services, experience has they need shown to be matched consistently improvement with of managerial and operational capacities of both, public water utilities. the municipalities and From one side, municipalities have the legal supply water of delivery the for responsibility and sanitation services to the citizens, they are owners of the assets, and undertake the key strategic decisions. From the other side, water utilities deliver actually the to services citizens, they undertake the day-to-day decisions. operate the assets and Introducing modern management standards and improving water supply and sanitation services requires founders and strategic decision makers municipalities, for the public water priorities. being and goals utilities, main upon understanding to have a prior In consequence, improve municipal services stakeholders, can significant be key achieved municipal of interplay changes in only to namely both, the water utilities. However, communication and municipalities and cooperation between these institutions is not the always well-functioning. Municipalities and water utilities often

alkans Key Challenges in providing y and e water suppl sustainabl rnsanitation services in the Weste B RCDN is a improvements regional happen network even challenging conditions, by constantly creating that in makes the innovative knowledge solutions and most ideas for better performance of and both, water municipalities utilities in sanitation rendering water services and through collaborative delivery in of innovative, high Western quality, standardized, Balkans products.. tailor-made capacity development affordable, and One of the key challenges of municipalities and public sustainable water water Balkans Western the in citizens the to utilities services supply in and include insufficient managerial sanitation and providing technical competencies as performance, well combined as institutional with poor landscape. While a financial infrastructure investments, often complex in focus essential are of donors, and Institutions International Financial for ensuring the provision cost-efficient and inclusive water of supply and high-quality, RCDN)ent Network ( apacity Developm Regional C ices and Sanitation Serv for Water 60 OUR PICKS FOR THIS ISSUE ascain f uiiaiis n 9 and municipalities of associations of water utilities in 6 countries in association 7 RCDN is partnership of 16 national associations water andsanitationservices. for Network Development Capacity Regional a challenges, until end of 2020 those to establish a self-sustaining duration with answer designed was project regional to order In spill-over systemic and effects, oninstitutionallevel,hardlyoccur. sustainable but individual performance of the of end beneficiary, improvement on focused mainly are that projects infrastructure financed externally to add-ons mostly are measures development Capacity efficiently. and systematically them implement to and countries in respective their professionals of group small design relatively a and for measures policies development capacity quality in devise to municipalities associations sufficient resources possess and not do national Balkans utilities Western of water of majority themselves. The associations the of the capacities to vary linked strongly measures are and significantly development range capacity and of quality However, associations. national their from measures development request support through provision of capacity es RCDN asnnswertothchallenges o rnig ae ad aiain services sanitation and larger water drinking with to provision service numbers of population groups getting access better to increase water to the contributing Balkans, Western the in of utilities is efficiency RCDN and effectiveness of objective Main Herzegovina (AQUASAN). and Bosnia in Network Aquasan and Austria, in (IAWD) area in catchment river Danube companies the supply Water of Association Local Authorities of SEE (NALAS), International Project regional networks: Network of Associations of a by implemented Implementation Team (PIT) consisted of three is project The Cooperation Economic and Development(BMZ). of Ministry Federal German the and (SECO) Affairs Economic for (ORF Service MMS), on Municipal behalf of the Swiss State Secretariat of International Modernisation for for Fund Regional Open Agency - (GIZ) Cooperation German the by managed is Network Development Capacity Regional the supporting is which project The members oftheNetwork. Republic of Macedonia (ADKOM) is one of the Association of Communal Service Providers in Kosovo, Macedonia, Montenegro and Serbia). the region (Albania, Bosnia and Herzegovina, RCDN Focus OUR PICKS FOR THIS ISSUE 61 Competence development of municipal Competence development of municipal elected officials for water supply and sanitation services Learning from peers for successful and infrastructure waste water collection treatment projects.. RCDN supports development of capacity «blended» development programme sequence which builds on existing products that have been already successfully tested in practice in the region, but includes sequence The world. the throughout also in other countries combination of existing products with course interactive elements such materials as webinars, on-line from Learning conferences, and e- other elements such face-to-face as presentations transfer planning of action and stakeholder and peer Exchange, etc. assignments, RCDN field-visits, provides associations support in adopting to Quality Standards products development capacity of delivery in the national mechanisms. assurance quality installing and By doing measures delivered by partner associations this, high of are countries Balkans Western 6 all in capacity and comparable quality. development RCDN supports also the according products development development capacity of new ent Capital Infrastructure Investment Projects in the Water and Sanitation Sector Integrated Asset Management elopm RCDN Offer of capacity dev products and meeting Communautaire. environmental Acquis the European Union To achieve (EU) this, RCDN has three main focus key on priority Development, areas: 2) 1) Offer and Capacity Association its Delivery Development partnerships and 3) Establishing Development Environment.. and enabling Capacity The RCDN builds upon and existing integrates the capacity regional development as offer, well facilitates on scaling-up as and further replication national throughout levels, and municipalities and of associations of the capacities region. water utilities for collaborative CD delivery is The approach. methodological the of Strengthening core the project provides the necessary for assistance introducing and capabilities, enhancing procedures functional that and allows the RCDN instruments partner associations, including ADKOM, to deliver fee-based products to water utilities and CD municipalities in an effective manner. The main idea is to enrich the regional CD offer that is used on national level by the associations of utilities and municipalities. water The final middle and top the are products development beneficiaries of managers from municipal and regional water the capacity utility companies and responsible officers in municipalities. development capacity of offer RCDN initial The utilities water and municipalities for products through national associations includes: 62 OUR PICKS FOR THIS ISSUE to waterutilitiesandmunicipalities: under development and will be soon available currently are products following The needs. 2018 inOhrid. April, 26 – 24 on held Conference ADKOM the provided also support for organisation of specific has sessions at RCDN least, not but Last Macedonia. in sector service water the in coordination for to support dialogue and organising round table meetings provided already ADKOM for steering the national stakeholders’ has RCDN Regulatory Energy the Commission. applications to tariff submitted 34 were result, a by As organised ADKOM. were Plans Adjustment Tariff 30 and Plans Business and on utilities water bigger smaller 5 between exchanges peer updated for 35 4 supported bigger. In this and finalise process, utilities 5 water national small to for 31 has models, tariff Macedonia in ADKOM utilities water RCDN, Through cooperation withdifferentstakeholders. and approaches new in introduce to sector, the developments and opportunities market of associations are capacitated to utilise existing providers service key water supply and sanitation services. National a as be to recognised associations national supports RCDN the countries Utilising pecificopprtues existing WasteWaterTreatmentPlants. Capacity developmentprogrammefor of WasteWaterservices Initial Planning&SubsequentManagement Products throughlocalPeerexchange Improved DeliveryandPromotionofCD devlopm linkedin.com and RCDNLikeInprofilhttps://www. 216738105758120/?ref=page_intenal https://www.facebookcom please visit:RCDNFacb capacity devlopm activiies andheoffrf For m Additional Information RCDN ore infrmation gon ent-network- /in/regional-capacity- ts ent products 38164/ rcdn-806a38164/ e ook page

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NEWS FROM PUCs 63 technological water.-It the with together me, for obligation important is an because water, quality provide to employees, honor and quality water means life for Bitola important and measurable is effort every Our citizens. for our success. 90 it’s years never a burden are to do my plenty, best, together but with the team of employees enterprise the for in “Vodovod”, do can we the least to the public is That be ahead. years better in the people of Bitola and for the new generations, because water is magic, and we are here to create new moments and the memories, director said of “Vodovod” The Mayor Goran of Bitola, Kozarov. Ms. Natasha Petrovska also congratulated the employees the great jubilee and she had an emotional address at the celebration, because, as she said, there is a special connection for her to this public enterprise, as her father working life spent in this enterprise his and therefore whole she first welcomed all the had pensioners who worked in without one of the most important resources, “Vodovod”.--What are we the water. That is why this day is significant not only for the work of the public enterprise “Vodovod”, but for all of us I Bitola want citizens. to thank all the employees family cooperation, for for their the cooperation with my father, with whom we shared many times what was happening in this public enterprise and how it freely had claim that it been is becoming progressing. a name a for company I that really can works in the interest

itola celebrated

FROM PUCs News 90 years of existence In the presence management team, of the the the Mayor employees, President of the of management Bitola, the Council, teams enterprised, councilors, business the guests, of of number large a and employees partners, other public utility company “Vodovod” celebrated former public the great jubilee, Director 90 Goran years of Kozarov great existence. jubilee, spoke the work about of the in that saying this plans, future the enterprise, the public Bitola try will enterprise this in employees all future always to provide healthy drinking water in the homes and workplaces of Bitola citizens, enough have to facilities industrial the for and PE “Vodovod” B 64 NEWS FROM PUCs mlye, o pninr, h, n the in who, pensioners, now employees, employees in the public enterprise and former end, thank-you letters were awarded to the prominent jubilee.At great this shot for was especially which projected, was “Vodovod” a documentary film about the public enterprise speeches, both After Petrovska. Natasha that we all need, said the Mayor of Bitola, Ms. succeed together because water is a blessing all us Let projects. envisioned all in succeed to will and enthusiasm as well as employees, would current all I to health good occasion, them wish this to like On citizens. the of h clbain ok lc a the evening together. at the enjoyed everyone when entertainment, place the providing for took responsible was “Despina” band music celebration the and Vista”, “Vila restaurant The Hospital andothers. Public Health, for MEC “Bitola (REK Bitola)”, the Clinical Center the “Strezhevo”, as such “Vodovod”, of work the to related closely are development.Thank-you that companies to awarded also were letters its to contributed “Vodovod”, in work their during period past %82%D0%BE%D0%B5%D1%9A%D0%B5/ %B8%D0%BD%D0%B8-%D0%BF%D0%BE%D1%81%D1 %D0%B2%D0%B8-90-%D0%B3%D0%BE%D0%B4%D0 %D0%BF%D1%80%D0%BE%D1%81%D0%BB%D0%B0 %D0%BE%D0%B4%D0%BE%D0%B2%D0%BE%D0%B4- Taken from:https://bitolanews.mk/2018/10/26/%D0%B2

65 NEWS FROM PUCs

The duration of the project is 24 months.

Bulgaria for implementing the project. the partner municipality of Sandanski from R, Municipality of Berovo, and €206 456 € by of which €291 596 have been invested by the The total budget of the project is €498 052,54,€498 is project the of budget total The Program Bulgaria-Macedonia. Union through the Interreg - IPA Cross-Border This project is co-financed by the European treatment plant and reservoir. pumping station, pressure pipeline, water this purpose, several facilities have been built: transport, treatment and storage of water. For plant and a water supply system that covers: This includes the construction of a filtration local population. much to the satisfaction of the tourists and the and tourists the of satisfaction the to much will provide safe drinking water for 1000 PE, capacitated with a water supply system that tourist settlement of Berovo Lake has been for Sustainable Tourism Development”, the of the project “Building the Infrastructure With the completion of the implementation point of view. from an economic, tourist and developmental predominantly from a human nature, but also finally resolved, which represented a problem long-term problem with drinking water was In the tourist settlement of Berovo Lake, the for drinking water

a filtration plantLake receives rovolement of Be The tourist sett 66 NEWS FROM PUCs %D1%82%D0%B0%D1%80/ %D0%B5%D0%BA%D0%BE-%D1%86%D0%B5%D0%BD %82%D0%B2%D0%BE%D1%80%D0%B5%D0%BD- Taken from:http://www.komunalecbt.com.mk/o%D1 the MunicipalityofBitola. in period past the in treated mostly was which air, the just not environment, segments, more covers the which of care take to how about workshops, which will raise eco the awareness of young people projects, activities eco feature patrols, eco will of It the general. all of in also citizens but youth, the the of raising awareness for intended environment improvement the and of protection the to related opened an “Eco Center” for education on topics of Day Bitola Komunalec PE Bitola, of Municipality the European of Mayor the the of presence the in of Cooperation, occasion the On “Eco Center”opened Center” opened PE “Komunalec” B

o itola “Eco NEWS FROM PUCs 67 Taken from https://www.mkd.mk/makedonija/ gevgelija-dobi-deponija-po-evropski-standardi-vredna- 980000-evra “I hope that I will return to Gevgelija soon to see to soon Gevgelija to return will I that hope “I to contributes it how and works landfill the how a better life for the people,” said Haneda. UNDP representative, Louisa Viton, said she is proud that her mandate in Macedonia ends with an extraordinary project in Gevgelija that can be followed by other municipalities in the country. “I think the landfill in Gevgelija a will place become where citizens, all other mayors built landfill the that see and to come can ministers according to EU standards is not a dump and an ordinary waste hole,” said Viton. common

according to European uro. standards worth 980,000 e The Mayor of the municipality Sasho of Gevgelija, Pockov, the in the Ambassador country, of representative, Keiko Louisa Japan municipal for landfill Haneda the Viton, of over handing official and attended UNDP the waste in Gevgelija worth 20,000 980,000 of area an covers euro. Gevgelija near landfill The square meters, has a of waste capacity per day and of will be 50 of a nature for a period of five years. temporary tons The landfill is the first of its kind in Macedonia, Mayor which for standards, EU to according built Sasho Pockov expressed his special gratitude to the Japanese Government for the awarded the in assistance the for UNDP the to and grant implementation of the project. “For us, this that is solves a the capital most municipality pressing of ecological Gevgelija. issues project During in crisis, the the UNDP refugee assistance, equipment, donating transport communal vehicles supporting and the financially construction of Vardar, water was wells especially important at for us, and was it crowned with the grant from Japan thatlandfill modern this build to possible it made which landfillillegal the closing for conditions create will in Suva Reka and the most modern treatment of communal waste,” said Pockov. The Ambassador of pointed Japan, out that Keiko the state project Haneda,the that and Japan for priority a always of the people is implemented by UNDP and the Municipality of Gevgelija will improve the quality of life of the citizens. SE GRANT AND WITH JAPANE TANCE UNDP ASSIS dfill Gevgelija received a lan 68 NEWS FROM PUCs za-doma-instva/ kriva-palanka-nabavi-novi-konte-neri-i-kanti-za-smet- Taken fromhttps://mia.mk/2018/11/p-komunalec- of themunicipalityhasalsochanged. territory the on collection waste of regime the that informs He Markovski. Mile “Komunalec”, at for a price of MKD 960, stated the director of PE procured also citizens the by bought be can that households were bins garbage New are ones again. use for capacitated old and urban serviced being the the while of area, suburban territory and the on containers placed new ten were informs period, past company the In the - us. municipality, the territory of the on locations different in placed containers garbage new 10 procured Palanka Kriva from “Komunalec” enterprise public The garbage binsforhuselds procured newcontairsan PE “Komunalec” KrivaPalaka

NEWS FROM PUCs 69 starting a procedure for updating personal starting a procedure data; debt; an overview of the any payment of bills or installments, (with by a Visa, Maesto or Mastercard card issued domestic or foreign bank); of your updating the state of consumption water meter; reporting defects; invoice an electronic delivery of a monthly of or complete cancellation of delivery printed bills; Paying via “Quick Pay” can be made at thePaying via “Quick Pay” can be made following link: https://e.vodovod-skopje.com. mk/InstantPayment.aspx Taken from: https://plusinfo. mk/%D0%BF%D0%BB%D0%B0%D1%82%D0%B8- %D0%B1%D1%80%D0%B7%D0%BE- %D0%BD%D0%BE%D0%B2%D0%B0-%D1%83 %D1%81%D0%BB%D1%83%D0%B3%D0%B0- %D0%BD%D0%B0-%D1%98%D0%BF-%D0%B2%D0% BE%D0%B4%D0%BE%D0%B2%D0%BE/

s ent of water bill “Quick pay” is the new web service for online PE service, this Through bills. water of payment Vodovod i kanalizacija - Skopje allows its users online payment of invoices without to needing register in the system – Moj Vodovod Water Supply) (My On the electronic entering service the folio “Quick number of the pay”, invoice, the users of bythe service can make a payment with a credit or debit card without a commission. In addition, the suchservices counter the all system electronic company provides at as: the odovod i Kanalizacija” PE “Vodovod i Kanalizacija” and Water Supply Skopje (PE “ Sewage” Skopje) ic New service for electron paym 70 NEWS FROM PUCs the pumps from damages. In this way, the the way, this In damages. from pumps protect thus the and waters faecal in present is Lisice. This grid will retain the bulky waste that station in the municipality of Aerodrom - Gorno first automatic waste grid in the the fecal pumping of installation the is activities the of Part flow intotherivrVardar. pollution fhewatersha the environm activiies nordertoprotec Skopje undertakesaserif PE “VodoviKanalizacij”- Sewage” Skopje) Skopje (PE“WaterSupplyand PE “VodovodiKanalizacija” e ent andreducth

river -thecompanysays. contributing to the reduction of pollution of the thus wastewater, the through Vardar river the the reduction of the bulky waste that flows into affect directly will grid this of installation The environmental protection of the City of Skopje. for company a as undertake we that activities reduce The the of part is grid waste. automatic the of to installation bukly from help river the will on load time the same the at and reduced, be will Vardar river the into flowing waste that has been present in the wastewater reshetka-za-otpad kanalizacija---skopje-ja-postavi-prvata-avtomatksa- Превземено од:https://faktor.mk/jp-vodovod-i- NEWS FROM PUCs 71 the same time, has the scope also of been new accreditation expanded by parameters, entering inspection of two drinking water thus basic inspection- A, in accordance with the new “Rulebook on completing requirements for safety and quality of drinking the water” no.183/2018. Control. - Sanitary said for Center Zoran the Bozinovski,of Director Ph.D., The activity was performed by the team of the Center for sanitary control that was previously prepared and appropriately educated, which eventually resulted in successful accreditation, a transition to the new criteria of the standard and expanding the scope of accredited work. All the successfully of the laboratory so implemented far open space for activities future expansion of the scope of accreditation new withnecessary parameters for monitoring the quality of drinking water - B. system at the level of periodic inspection in the distribution Taken from: https://faktor.mk/laboratorijata-na-jp- vodovod-i-kanalizacija--skopje-e-prvata-laboratorija- za-testiranje-koja-gi-ispolnuva-novite-uslovi-od- standardot-iso-170252018

with theKanalizacija is the first ISO 17025: 2018 standard The Center for Sanitary Control has accredited its work in accordance standard with that the regulates ISO laboratory work 17025 sampling and for analysis. The Laboratories of the Center for Sanitary Control of kanalizacija - Skopje are the first in the country PE Vodovod i to according operations their accredited have to accreditation The ISO17025:2018. standard the was conducted by Institute a for commission Accreditation of from the Macedonia the Republic as of an authorized institution. accreditation This was carried out with in the new accordance criteria that are part of the 17025:2018 ISO standard, for our the country, first thus becoming time the laboratory that in first has fulfilled and testing proved to the competent commission the criteria provided conditions for in and the new standard. At odovod i Kanalizacija” PE “Vodovod i Kanalizacija” and Water Supply Skopje (PE “ Sewage” Skopje) vod i The Laboratory of Vodo 72 NEWS FROM PUCs Taken fromFacebookJPRadovis citizens ofRadovish. all of satisfaction the to operation regular its implemented as soon as possible, and will start The street sweeping machine is expected to be more beautiful,hygienicurbanlook. a and streets cleaner with city the provide will which surfaces, covered and sweeping the of sweepers they expect to increase the efficiency street With performed. been has machine the Testing and training for all the functionalities of of sweeping machine urban areas. for machine modern new a procured Radovish, of municipality the in Radovish, PE “Plavaja”, with a donation from streets the on hygiene the improve to order In sweeping onurban surfaces New m PE “Plavaja”-Radovish ne odern machine formachi ne NEWS FROMNEWS PUCs 73 on the from regional and regional from from other from practical experience latest trends in the sector latest trends practitioners in the sector BENEFIT GAIN LEARN DATE BE UP TO Danube Learning Partnership global experiences from other global experiences from utilities on water safety planning on water safety measures This program is implemented in cooperation with ADKOM Water Safety and Safety Water Management: Crisis Continuity Business Disaster for Essentials Management Risk 74 NEWS 1002: CrisisManagement. accordance withDVGW W organisational response in a scalable,multi-level and measures to setup Build Business ContinuityEssentialsforDisasterManagement onyour WSPresults Intensity (Risk Management) Operations Normal Management Emergency Incident/ next disastrous event hits. water worksto increase resiliency whenthe Identify andimprove atyour waterworks. Plan (WSP) measures to implementafull technical control pointsandcontrol Management approach by introducing Expand theclassicISO31000Risk Management Crisis vulnerabilities atyour Recovery: (Adapted) Water Safety Operations Methodology. Planning (WSP) Waterart Safety using state-of-the- and mitigaterisk Identify, measure Time

NEWS 75 S5 Communications authorized declare to emergency Each level decide may the treat to incident as a common incident and manage to it itself S5 Comm. S2/3 3. Intel./Operations Crisis Manager Takes all Takes (BRP) Crisis Crisis Management Staff Planning Recovery “Crisis Management Staff” responsibilities of responsibilities Report Report Report Report Manager other staff functions Business Recovery Plans Business Recovery 2. Operational Staff Executive (Level 3)* (Level Executive 2)* (Level Executive 1)* (Level Executive 4. S5 Comm. the full business continuity cycle to ensure ensure to the full business continuity cycle Response Logistics Operational S3 Operations Crisis Management Personel Report Intel. Implement under water works even continued water supply at your circumstances. critical/disastrous S2 Emergency Management Emergency Crisis Manager Crisis Crisis Management Staff Incident Manager of staff functions Management Board / CEO Management Board Takes all responsibilities Takes 1. Authorized to trigger Crisis Management Authorized Risk

Management Report S6 IT/CommS Water Safety Planning Safety Water Dispatching S5 (Unit on duty 24/7) * Number of levels of * Number of levels vary management may Comm. S4 Logistics Crisis Management

S3 Operations Crisis Manager Crisis Management Staff your newly implemented crisis and disaster newly your Intel. S2 S1 Personel your crisis management and Scale your fit your up or down to measures response specific organisation. and train Test experts Europe. with top from measures preparedness number of scenario-based real-time a large Utilize the situational train the skills and strenghten to exercises executives. of your awareness plans can be scaled up to 1000+ or down to just one employee! employees for floods, earthquakes, power outages, large pipe failings, or any other type of potentially event. disastrous Design and implement operating procedures 76 NEWS Partnership Learning Danube communicated by theHub. utilities willpay aregistration fee whichwillbe ofthetrainers.Participating themselves withsupport workshops aswellhands-onexercises attheutilities duration oftheProrgram isoneyear anditwillconsistof by nationalorregional Hubsinlocallanguage. The for GasandWater SupplyÖVGW. Itwillbedelivered Wasser, ViennaWater, andtheAustrian Association partner, withEnergie theInfraprotect AG consortium The program by ourtechnical isdesignedandsupervised making underuncertainty. receive practicalscenario-basedtrainingfordecision- in theevent ofacrisisordisaster. Inaddition,practitioners respond to theseincidents forfastresponse andrecovery identify operationalhazards andhowto plan,prepare and Through utilitieslearnhowto thisprogram, supported national publichealth. sustainably provide henceposingariskto theirservices, and droughts hindertheabilityofwatersupplyutilitiesto increasingly frequent naturaldisasterssuchasfloods Lack ofresponse mechanismsto pollutionoutbreaks and and covered topics Program description Disaster Risk Management Business Continuity Essentials for Water Safety and Crisis Management: Technical Partners: Hub: Association of Utility Service ProvidersAssociation ofUtilityService ofMacedonia www.d-leap.org A-1020 Vienna Praterstraße 31/17 Technicalc/o IAWD Secretariat Danube Learning SecretariatPartnership Contact: [email protected] + 38922461971 ADKOM ProgrammeCoordinator Fani Karamiha-Petruseva [email protected] + 38922461971 Executive directorofADKOM Lolita Stojanovska v conceptanddesignplease For moreinformationontheProgram the D-LeaPAcademy. face trainingisaccompaniedbye-learningmaterialprovidedwithin etc.). Theprinciplesofblendedlearningareapplied,i.e.face-to- s ing utilitiesapplythetoolsandtechniquestotheirparticular participat- applied inpractice,followedbyonthejobtraining,which and techniquestoaddressthec includes amixofface-to-facetrainingworkshopsprovidingtools It The Programisdesignedonlearning-by-doingprinciples. (BCM) inoperationsofyour watersupplysystem. To implementBusinessContinutityManagement Learning goals events. To managerisksundernormaloperationsandduringdisaster Management toolsinoperationsofyourwatersupplysystem. Planning andCrisis Safety and applyWater prepare To needs oforganisationsanysizeawatersupplysystem. To scalecrisismanagementsolutionsupordowntofitthe Set-up ofprogram isit www.d-leap.org! ituation anddevelopconcreteproducts(diagnostics,actionplans and localinstitutionsformutualaidassistance. To conceptualizeawayofcooperationwithrelevantnational The Danube Learning Partnership is supported byThe Danube Learning is Partnership supported hallenges facedandseethem