Mac Administration !" the Fundamentals

Mac Administration !" The Fundamentals

“Being an Admin is EASY!” –Nobody Brian Meehan Director of IT Allendale Columbia School @binarydaze

Dennis Wurster Computer Systems Engineer Eastman School of Music @wildeep

Them: “Hey… You’re the admin now.” Service" Deployment"

Sanity"

Standardize" Management" vo·cab·u·lar·y [vōˈkabyƧˌlerē] See also: Phase I: Deployment" In The Door and On The Desk Vocabulary"

• Imaging / “Thin Imaging” / Gold-Master • Reference Build/Uniﬁed Build

• MDM - Mobile Device Management • VPP - Volume Purchase Program • Site Book Procurement"

• Who is your local Apple rep? • Know your team • 3rd Party Purchasing ID Management"

• Volume Purchase Program • Device Enrollment Program • Developer Account 1

VPP Admin (Institutional) vpp.itunes.apple.com

4 2 3

App Store Purchases GSX and Deploy Developer ID vpp.itunes.apple.com gsxapp.apple.com developer.apple.com

(Corporate) (Personal)

A Family of Apple IDs Deployment"

• Boxes Everywhere! • Documentation Credit to Anthony Reimer/AFP548.com Strategy

• Have lunch with your Apple Rep • DeployStudio • Know Your Apple Numbers Phase II: Manage Managing the User Experience Vocabulary"

• ARD • Proﬁles/MCX • APNS • Licensing Remote Management"

• Apple Remote Desktop The DRY Principle" Don’t Repeat Yourself Centralized Directories"

• Workgroups and Domains • Binding • Authentication, Authorization and Accounting Systems Management"

• The User Experience • System Location • System Characteristics • Software installation & licensing

Strategy

• Meraki Systems Manager • Apple Remote Desktop Phase III: Standardize Managing the Admin’s Experience Vocabulary

• Receipts • Packaging/PKG • Repository • Patching Schedule Acquiring Software"

• Software Sources • Traditional Download • App Store • Installer Types • ZIP, Disk Image (DMG), Package Files (PKG) • .app Bundles Distributing Software"

• Apple SUS • Caching Server • Munki • JAMF Casper Suite & Air Watch Patching"

• What is patching? • Patching schedules • User permissions Fight for your Rights" Strategy

• Install Munki • Patching Schedule • Review your Usage Agreement Phase IV: Service Everything breaks eventually Vocabulary

• SLA - Service Level Agreement • SNMP - Simple Network Monitoring Protocol

Help Desk n.

1. The place where requests are processed. 2. Software for logging and managing service requests.

A Good Help Desk...

● Manages the Chaos of requests ● Deﬁnes a process, and shapes expectations A Sample Ticket" Monitoring

• Proactive vs. Reactive • How you doin’? • Find trends with logs Dashboard Example Alerting

• Something happened… now what? • It’s HOW bad? • Follow the escalation path • Document! Strategy

• Install Spiceworks • Integrate with Active Directory • Monitor a network device • Conﬁgure email alerts Phase V: Sanity Staying Organized & Current Conferences MacAdmins Penn State" July" MacSysAdmin" Sweden" September" MacTech" Los Angeles" MacIT" San Francisco" March" JAMF Nation" Minneapolis" October" User Groups

● MacDMV ● MacEnterprise Live Online Resources

##osx-server MacAdmins MacMgrs Monthly MacEnterprise NYCIST Multimedia Resources

BooksReferenceOnlinePodcasts & MagazinesTraining Apps Cmd-Ctrl-Power,PeachpitMacTrackerLynda.com Out Press, Of, School,ReviseIT MacTech Mac OS Ken TIPS - Scheduling"

● Get a big calendar, map out ‘important’ days to your environment. (Map out your vacation days, too!) ● Get a regular schedule to meet with your supervisor, or anyone who ‘green-lights’ projects/initiatives. ● Get a regular schedule to train your users (brown-bag sessions, or something more formal) TIPS - Organization"

● Set up remote access for yourself, if no one else. Make sure you can access your critical infrastructure. This will save your sanity, and some gas money. ● Document what you do. This is especially helpful in justifying your existence at budget time, and perhaps when asking for more staff. ● If you’re not good at organization (most of us aren’t), ﬁnd someone who is and ask for their help. TIPS - Miscellaneous "

● Don’t name machines based on room number or user’s name! ● Get rid of your old stuff! ● If you can’t afford ‘best practices’, use ‘better-than- yesterday’ practices. Summary"

● Every admin starts somewhere ● Learn the ‘Theory of Operation’ ﬁrst, then apply it to your organization. ● Help is nearby! Thank You!" " Q & A" http://j.mp/psumac35"